A data processing method, system and apparatus

By configuring the collaboration between the local model and the cloud model on the client side, the service interruption problem of the intelligent assistant when there is a network anomaly is solved, and automatic fault diagnosis and network repair are realized, thereby improving the reliability and usability of the system.

CN122179296APending Publication Date: 2026-06-09ALIBABA (CHINA) CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
ALIBABA (CHINA) CO LTD
Filing Date
2026-01-29
Publication Date
2026-06-09

AI Technical Summary

Technical Problem

Existing smart assistants fail when the network is interrupted or in a weak network environment, lacking an autonomous diagnosis and response mechanism, resulting in service interruptions and high manpower costs for troubleshooting network faults.

Method used

Configure local and cloud models on the client side, automatically select or collaborate by detecting network status, and switch to the local model to perform IT Q&A and decision-making, as well as network diagnosis and repair when the network is abnormal.

Benefits of technology

It enables continued service even during network anomalies, automatically troubleshoots network faults, improves the reliability and usability of auxiliary programs, and reduces cloud costs and security risks.

✦ Generated by Eureka AI based on patent content.

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Abstract

Embodiments of the present application disclose a data processing method, system and device. After receiving query information input by a user, a current network state is detected. When the network state is normal, the query information is sent to a server to generate first reply information according to the query information by a cloud model in the server. When the network state is abnormal, second reply information is generated according to the query information by a local model, and a network repair instruction is generated. Then, the network repair instruction is executed by a repair tool to repair the network. Thus, the user can continue to be served when the network is abnormal, and network troubleshooting can be automatically performed, thereby improving the reliability and practicality of the auxiliary program.
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