Service recommendation device, service recommendation system, service recommendation method, and service recommendation program

Abstract

To provide a service recommendation device, a service recommendation system, a service recommendation method, and a service recommendation program.SOLUTION: A service recommendation device 12 includes one or more processors and one or more memories. The memory stores a user database that stores personal information of users, and a requirement database that stores information of a plurality pieces of service and includes data items related to application requirements necessary for applying for each service. The processor executes the following: displaying a selection screen on a user terminal 19 for selecting one or more of a plurality pieces of service; determining, on the basis of the service selected via the selection screen, the personal information, and the application requirements, a recommended application order of the service; and displaying the determined recommended application order on the user terminal 19.SELECTED DRAWING: Figure 8

Description

[Technical field]

[0001] The present disclosure relates to a service recommendation device, a service recommendation system, a service recommendation method, and a service recommendation program. [Background technology]

[0002] Patent Document 1 discloses a procedure system for efficiently executing a number of procedures required for an event such as moving using an electronic form. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2011-48849 A Summary of the Invention [Problem to be solved by the invention]

[0004] For example, when a person residing overseas moves to Japan for work, they may not be able to open a bank account because they do not have a fixed address, or they may not be able to obtain a phone number because they do not have a domestic bank account. In other words, even if they try to apply for some service, they often do not meet the requirements necessary for the procedure.

[0005] The requirements for a service application vary depending on the service or the service provider. It is not easy for a user who moves from another place to understand the requirements for the application. The present disclosure aims to provide a service recommendation device, a service recommendation system, a service recommendation method, and a service recommendation program that enable efficient processing of multiple service applications. [Means for solving the problem]

[0006] A service recommendation device according to one embodiment of the present disclosure includes one or more processors and one or more memories, and the memories store a user database that stores personal information of a user, and a requirements database that stores information on a plurality of services, the requirements database including data items related to application requirements necessary for applying for each of the services, and the processor is configured to execute the following operations: displaying a selection screen on a user terminal for selecting one or more of the plurality of services; determining a recommended application order for the services based on the service, the personal information, and the application requirements selected via the selection screen; and displaying the determined recommended application order on the user terminal.

[0007] A service recommendation system according to one aspect of the present disclosure includes the above-mentioned service recommendation device and one or more service servers configured to communicate with the service recommendation device. A service recommendation method according to one embodiment of the present disclosure includes having one or more computers execute the following: storing personal information of a user in a user database; storing information of a plurality of services in a requirements database, wherein the requirements database includes data items related to application requirements necessary for applying for each of the services; displaying on a user terminal a selection screen for selecting one or more of the plurality of services; determining a recommended application order of the services based on the services, the personal information, and the application requirements selected via the selection screen; and displaying the determined recommended application order on the user terminal.

[0008] A service recommendation program according to one embodiment of the present disclosure is a program for causing one or more computers to execute the following operations: storing a user's personal information in a user database; storing information on a plurality of services in a requirements database, the requirements database including data items related to application requirements necessary for applying for each of the services; displaying on a user terminal a selection screen for selecting one or more of the plurality of services; determining a recommended application order for the services based on the services, the personal information, and the application requirements selected via the selection screen; and displaying the determined recommended application order on the user terminal. Effect of the Invention

[0009] According to the present disclosure, it becomes possible to efficiently process multiple service applications. [Brief description of the drawings]

[0010] [Figure 1] FIG. 1 is a schematic diagram illustrating a configuration of a service recommendation system according to an embodiment. [Diagram 2] FIG. 2 is a block diagram illustrating an electrical configuration of the service recommendation device according to the embodiment. [Diagram 3] FIG. 3 is a schematic diagram illustrating an account registration screen. [Figure 4] FIG. 4 is a schematic diagram illustrating an example of the selection screen. [Diagram 5] FIG. 5 is a schematic diagram illustrating a requirement display screen. [Figure 6] FIG. 6 is a schematic diagram illustrating the possession information registration screen. [Figure 7] FIG. 7 is a schematic diagram illustrating user possessed information and service application requirements. [Figure 8] FIG. 8 is a flow diagram illustrating a service recommendation method according to an embodiment. [Figure 9] FIG. 9 is a flow diagram illustrating the service recommendation method following FIG. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0011] Examples of the service recommendation device, service recommendation system, service recommendation method, and service recommendation program of the present disclosure will be described below with reference to the drawings. The present invention is not limited to these examples, but is defined by the claims, and is intended to include all modifications within the meaning and scope of the claims.

[0012] [Service recommendation system] As shown in Fig. 1, the service recommendation system 11 includes a service recommendation device 12. The service recommendation system 11 may further include one or more service servers 13. The service recommendation device 12 is operated by a service provider 22 that provides a recommended service. The multiple service servers 13 are operated by service providers 23 that provide different services. One service provider 22 may be the same entity as one or more other service providers 23.

[0013] Hereinafter, the services provided by the service provider 23 will be referred to as "domestic services" to distinguish them from recommended services. The multiple domestic services include, for example, water, gas supply, electricity supply, banking, credit card issuance, telephone contract, Internet communication contract, accommodation reservation, property introduction, resident registration, and online shopping. "Domestic services" are not limited to services provided within a specific country, but may be any services that require application procedures to be provided in a specific region.

[0014] The service provider 23 may be, for example, a national or local government that provides administrative services, a business that provides lifelines such as water, gas, and electricity, a financial institution that handles banking or credit card issuing, or a communications business that provides landline telephones, mobile phones, Internet communications, etc. Furthermore, the multiple service providers 23 may include a retailer or intermediary that provides a shopping site, or a travel agency that mediates reservations for accommodation or transportation.

[0015] The one or more user terminals 19 and the service recommendation device 12 are configured to communicate with each other through a network 20. Each user terminal 19 is operated by a corresponding user 29. The user terminal 19 may be, for example, but is not limited to, a PC, a smartphone, or a tablet. The one or more user terminals 19 may be configured to communicate with one or more service servers 13 through the network 20. The multiple service servers 13 may not accept access from the user terminals 19 via the network 20 and may be operated offline.

[0016] The network 20 includes, for example, the Internet, a Wide Area Network (WAN), a Local Area Network (LAN), a provider terminal, a wireless communication network, a wireless base station, a dedicated line, etc. It is not necessary that all combinations of devices shown in Fig. 1 are capable of communicating with each other, and the network 20 may include a local network in part.

[0017] 2 shows a basic configuration of a computer that is an example of the service recommendation device 12 and the service server 13. The computer includes, for example, one or more processors 31, one or more memories 32, and a communication IF (interface) 33. The service recommendation device 12 and the service server 13 may further include an input device 34, an output device 35, and a storage 36. The processor 31, the memory 32, the communication IF 33, the input device 34, the output device 35, and the storage 36 are connected to each other by a communication bus 37.

[0018] The configurations of the service recommendation device 12 and the service server 13 may be different from each other. Like the service recommendation device 12 and the service server 13, the user terminal 19 may also include a processor 31, a memory 32, a communication IF 33, an input device 34, an output device 35, and a storage 36.

[0019] The processor 31 is, for example, a processing circuit configured to execute various software processes. The processing circuit may include a dedicated hardware circuit (e.g., ASIC, etc.) that processes at least a part of the software processes. In other words, the software processes may be executed by a processing circuitry that includes at least one of one or more software processing circuits and one or more dedicated hardware circuits.

[0020] The processor 31 is, for example, a central processing unit (CPU), a graphics processing unit (GPU), a microprocessor unit (MPU), a field-programmable gate array (FPGA), or other arithmetic device. The processor 31 executes a series of instructions included in a program stored in the memory 32 or the storage 36 in response to a given signal or in response to the establishment of a predetermined condition.

[0021] The memory 32 is, for example, a random access memory (RAM) or other volatile memory. The memory 32 is configured to temporarily store programs and data. The programs are read from, for example, the storage 36. The data stored in the memory 32 may include data received by the service recommendation device 12 and the service server 13 and data generated by the processor 31.

[0022] The communication IF 33 is configured to connect to the network 20. The communication IF 33 is configured to communicate with other devices connected to the network 20. The communication IF 33 is realized, for example, as a LAN or other wired communication IF. The communication IF 33 can also be realized, for example, but not limited to, Wi-Fi (registered trademark), Bluetooth (registered trademark), or other wireless communication IF.

[0023] The input device 34 is, for example, a keyboard and a mouse, and may include a button, a key, a switch, a touch pad, or a microphone. The output device 35 may be, for example, a liquid crystal monitor or an organic EL (Electro Luminescence) monitor, or may be a touch screen having a touch panel that also serves as the input device 34. The output device 35 may be a speaker or a terminal for audio output.

[0024] The storage 36 is an example of a memory, and may be, for example, a read-only memory (ROM), a hard disk drive, a flash memory, or other non-volatile storage device. The storage 36 may be a removable storage device such as a memory card. The storage 36 is configured to persistently store programs and data. The storage 36 may store one or more applications 38 for implementing various functions, and one or more databases 39.

[0025] The database 39 of each service server 13 includes a service database that stores information on users of the corresponding service. The service database includes data items that respectively correspond to a plurality of application requirements for the service, such as the user's name, address, and a service code assigned to each user. The service code is a code for identifying a user, and each user is often assigned a unique code. Examples of service codes are a telephone number, an account number, or a credit card number. A "zip code" and an "address" are not uniquely assigned to an individual or a house, but are treated as a kind of service code issued to identify a place of residence.

[0026] [Recommended services] When a user 29 who resides in a first country (first region) moves to a second country (second region), the user 29 needs to apply for use of multiple domestic services in order to enjoy various domestic services in the second country. In addition to moving across borders, when moving to another location, it may be necessary to apply for new domestic services.

[0027] Each of the multiple service providers 23 has different requirements for providing domestic services. For example, a domestic bank account may be required as payment information to issue a credit card, but shopping sites often have multiple payment options, such as credit card, cash on delivery, bank transfer, and convenience store payment. Even for the same type of domestic service, different businesses may impose different application requirements. For example, many banks require a seal to open a bank account, but some do not.

[0028] In order to apply for a domestic service, a service code issued by another service provider 23 is often required. For example, a telephone number may be required as a contact, and a bank account number or credit card number may be required as payment information. Furthermore, even if you do not intend to apply for a certain domestic service, if the service code is included in the application requirements for another domestic service, you will not be able to apply for the desired domestic service unless you obtain the necessary service code first.

[0029] Therefore, the main purpose of the recommendation service is to present the order of recommendation applications for multiple domestic services. The recommendation service may be provided by an application installed on the user terminal 19, or may be an online service that is affiliated via a website when the service recommendation device 12 is accessed.

[0030] The service recommendation device 12 has an application 38 for providing a recommended service, and a plurality of databases 39. The plurality of databases 39 include a user database and a requirement database. The user database is used to store personal information of a plurality of users 29. The requirement database is used to store information of a plurality of domestic services, and includes data items related to application requirements necessary for applying for each domestic service.

[0031] The service recommendation device 12 may provide recommended sites assuming that an overseas resident moves from a first country (e.g., home country) to a second country (e.g., a foreign country) different from the first country. For example, if the second country is Japan, the application 38 may be written in a language other than Japanese, such as English, assuming its use by an overseas resident (see Figs. 3 to 6).

[0032] 3 illustrates an account registration screen 41 that is a part of a recommended site. The account registration screen 41 is displayed on the user terminal 19 that has accessed the recommended site. The account registration screen 41 includes a plurality of input fields 42 for inputting account information of the user 29.

[0033] The account information includes, for example, personal information, identification information for identifying the individual, confirmation information for confirming that the individual is an individual, and contact information. The personal information is, for example, the name of the user 29. The identification information is, for example, a user ID. The confirmation information is, for example, a password. The contact information is, for example, an email address. The identification information and confirmation information may be input by the user 29 himself / herself, or may be automatically provided by the service recommendation device 12.

[0034] At least a part of the registered account information, such as an email address and a password, can be changed after registration. Also, a name initially registered in a foreign language may be changed to a name in Japanese. Alternatively, the account information may include both a name in a foreign language and a name in Japanese as data items.

[0035] The service recommendation device 12 stores the account information entered via the input field 42 in the user database. This completes the account registration for the user 29. From the next time, the registered user 29 can receive continuous services by entering identification information and confirmation information in a login screen (not shown) that is part of the recommended site.

[0036] The user database may include data items such as personal information of the user 29, such as the address and telephone number of the residence, and the address and telephone number of the former residence, in addition to the account information. Furthermore, the user database may include data items such as a service code for domestic services, and information on the guarantor or place of employment of the user 29. The user 29 can start using the recommended service by inputting the minimum account information, but can use other functions of the recommended service by inputting additional data. 4 shows an example of a selection screen 45 that is a part of the recommended sites. The selection screen 45 includes a plurality of selection buttons 51 to 59. The selection screen 45 may further include an account registration button 50 (Create Account). When the account registration button 50 is selected, the account registration screen 41 in FIG. 3 is displayed.

[0037] The multiple selection buttons 51 to 57 each correspond to a different type of domestic service. For example, selection button 51 corresponds to accommodation reservation (Hotel / Hostel), and selection button 52 corresponds to housing introduction (Housing). Selection button 53 corresponds to bank account opening (Create Account). Selection button 54 corresponds to resident registration (Register Address), and selection button 55 corresponds to My Number Card issuance (My Number Card). Selection button 56 corresponds to smartphone purchase (Buy a new Smart Phone), and selection button 57 corresponds to telephone contract (Phone Contract). Selection button 58 corresponds to user registration for online shopping (Register Online Shop), and selection button 59 corresponds to credit card issuance (Credit Card Contract).

[0038] A plurality of the selection buttons 51 to 59 may be simultaneously selectable. A selected selection button (for example, selection buttons 51, 54, 57 shown in FIG. 4) may change to a display indicating the selected state. The selection screen 45 may include an input field for inputting the desired application order of the user 29. Alternatively, when a plurality of the selection buttons 51 to 59 are selected, a desired order input screen (not shown) may be displayed for inputting the desired order of application among the selected domestic services.

[0039] As shown by the arrow in the example of selection screen 45 in Figure 4, the relationship between a certain domestic service, such as a bank account and a housing contract, or a telephone number and resident registration, and the domestic service that issues the service code required to apply for that service may be suggested in advance on selection screen 45.

[0040] Each of the selection buttons 51-59 may correspond to a plurality of service providers 23 that provide the same type of domestic service. In this case, pressing each of the selection buttons 51-59 may display a provider selection screen (not shown) for the plurality of service providers 23, from which one or more service providers 23 may be selected. This provider selection screen may include links to sites provided by each service provider 23.

[0041] For example, if the user 29 wishes to obtain a telephone number and issue a credit card, the user 29 selects the selection buttons 57 and 59 on the selection screen 45 . Then, as shown in Fig. 5, the service recommendation device 12 may display a requirement display screen 46 showing the application requirements for the selected domestic service. If the user 29 wishes to apply for a credit card, a telephone number and account information are required to apply for the credit card. Therefore, the user 29 must first obtain a telephone number and open a bank account. Furthermore, since payment information is required to obtain a telephone number, the user 29 will first open a bank account.

[0042] In this way, the order of application for domestic services may be inevitably determined depending on the information possessed by the user 29. Also, even if the user 29 selects one domestic service (i.e., the domestic service for which he / she wishes to apply), he / she may need to apply for multiple domestic services.

[0043] The service recommendation device 12 is configured to present the application order for domestic services based on the possessed information of the user 29. The possessed information may be only the name of the information, or may be the service code itself related to the domestic service currently being used by the user 29. The name of the information is, for example, "address", which is the name of information related to personal information, and "email address", "account information", "credit card", etc., which are names related to domestic services. In other words, the possessed information may include information related to an address, a telephone number, a bank account number, or a credit card number. It can be said that the possessed information includes data items indicating whether or not multiple domestic services are used.

[0044] 6 illustrates an example of a possessed information registration screen 47 for the user 29 to register possessed information. The service recommendation device 12 may display the possessed information registration screen 47 on the user terminal 19 in response to a request from the user terminal 19 or following the account registration screen 41. The example of FIG. 6 illustrates a state in which the user 29 has selected "address" and "email address" as his / her possessed information. An input field for registering the contents of each possessed information (the service code itself) may be provided on the possessed information registration screen 47, or on a screen separate from the possessed information registration screen 47.

[0045] FIG. 7 shows examples of application requirements for several domestic services along with information possessed by user 29. Data column 60 shows information possessed by user 29. Data column 61 shows some of the application requirements for opening an account at one bank (Bank 1). Data column 62 shows some of the application requirements for opening an account at another bank (Bank 2). Data column 63 shows some of the application requirements for obtaining a telephone number. Data column 64 shows some of the application requirements for issuance of a credit card. Data column 65 shows some of the application requirements for registering with a shopping site.

[0046] Although FIG. 7 shows simplified application requirements, in reality, there may be multiple options for payment information, credit cards may be limited to those issued domestically, and identity verification documents may be required. More detailed application requirements may also be imposed regarding telephone numbers, such as whether a landline, mobile phone, or a phone using an Internet line (a so-called IP phone) is acceptable. Therefore, the requirements database and user database will have more data items than shown in the example. Furthermore, in order to more accurately compare such detailed requirements with possessed information, it is preferable to register not only the name of the possessed information, but also its content.

[0047] In the example of FIG. 7, an address and a seal are required to open an account at one bank 1, and a phone number and an email address are required to open an account at another bank 2. Since user 29 does not have a phone number at this stage, opening an account at bank 1 is the first option. User 29 can obtain a seal by purchasing a seal at a physical store. Alternatively, user 29 can purchase a seal at an online shop. If user 29 uses the seal he or she has obtained to open an account at bank 1, he or she can obtain a phone number using the account information. User 29 will then apply for issuance of a credit card using the obtained phone number and account information.

[0048] 7, the service recommendation device 12 may present the application order of the recommended domestic services as "1: online shop, 2: bank 1, 3: phone number, 4: credit card." When presenting the application order, only the domestic service name may be shown, or the application requirements for each domestic service may be displayed together with the domestic service name.

[0049] 7 shows an example of various data items, but when presenting an application order to the user 29, a recommended order presentation screen (not shown) containing similar content is displayed. In addition to the selected domestic service, this presentation screen should also display domestic services for obtaining the service code required to apply for the selected domestic service.

[0050] [Sharing of registration information] The service recommendation device 12 and the service server 13 may share the registration information of the user 29 with each other at the request of the user 29 or with the approval of the user 29. For example, the registration information registered in a certain service server 13, such as an address and a telephone number, may be reflected in the user database of the service recommendation device 12. More specifically, the email address registered by the user 29 in an account of a recommended service may be reflected in the registration information of an online shop, or the account number registered in the bank 1 may be reflected as the possession information of the recommended service. Such information sharing is easier when one service provider 22 and another service provider 23 are the same or have an affiliated relationship.

[0051] In the case where the service providers 22, 23 share information with each other, after a domestic service is applied for and its registration is completed, the service recommendation device 12 may notify the user terminal 19 of the completion of registration. Such notification may be made through an application installed in the user terminal 19, or by sending an email to a registered email address. Furthermore, the service recommendation device 12 may notify the user of domestic services that can now be applied for due to the addition of registration information, or may notify of a change in the order of recommended applications.

[0052] [Benefits given for using recommended services] The service recommending device 12 may be configured to provide a benefit depending on the usage status of the recommended service by the user 29. Such a benefit may be, for example, points that can be exchanged for money, points that can be exchanged for gifts, or a discount that is valid at a certain store. The points provided as a benefit may be, for example, points that can be exchanged for money at an affiliated shopping site or the like. Alternatively, points obtained from a recommended service may be exchangeable for points of another benefit management service.

[0053] The service recommendation device 12 may include an application for managing benefits. In this case, the user database includes one or more data items related to the benefits. The one or more data items are, for example, the number of points, the expiration date of points, and the history of point usage. Alternatively, the service recommendation system 11 may include a benefit management device (not shown) that manages benefits, and the service recommendation device 12 may be configured to communicate with the benefit management device.

[0054] For example, the service recommendation device 12 may grant a privilege to the user 29 when the possession information is updated. Furthermore, the service recommendation device 12 may grant points to the user 29 when the user 29 applies for a domestic service of the service provider 23 recommended by the recommended service among a plurality of domestic services of the same type. Alternatively or in addition to this, the service recommendation device 12 may grant a privilege or increase the grant rate when the possession information is updated according to the recommended application order. Furthermore, the privilege to be granted to the user 29 may be increased as the possession information is updated according to the recommended application order. That is, the granted points or the grant rate may be increased according to the update status.

[0055] When a notification is sent via a pop-up on the user terminal 19 or by email, points may be awarded or the award rate may be increased if the user performs the next procedure (e.g., updating the owned information) via a link included in the notification.

[0056] [Service recommendation method] The service recommendation method of the present disclosure will now be described. FIG. 8 illustrates the actions of the service recommendation device 12 (processor 31) and the user 29 (user terminal 19) from account registration in the service recommendation device 12 to presentation of a recommended application order in relation to the service recommendation method.

[0057] First, in step S71, the service recommendation device 12 displays the account registration screen 41 on the user terminal 19 in response to a request from the user terminal 19. In step S72, the user 29 inputs account information (e.g., email address, name, user ID, password) via the user terminal 19. In step S73, the service recommendation device 12 stores the input account information in a user database, and registers the user to the recommended service.

[0058] In step S74, the service recommendation device 12, in response to a request from the user terminal 19, causes the user terminal 19 to display a selection screen 45 for selecting one or more of a plurality of domestic services. In step S75, the user 29 selects one or more selection buttons 51-59 on the selection screen 45 via the user terminal 19. In step S76, the service recommendation device 12 stores the selected domestic service in a user database. After step S76, the service recommendation device 12 may cause the user terminal 19 to display a requirement display screen 46 showing application requirements for the selected domestic service, in response to a request from the user terminal 19 or automatically.

[0059] In step S77, the service recommendation device 12 may display the possessed information registration screen 47 on the user terminal 19 in response to a request from the user terminal 19. The possessed information registration screen 47 may be automatically displayed by the service recommendation device 12 prior to step S74 (display of the selection screen 45). In step S78, the user 29 inputs possessed information on the possessed information registration screen 47 via the user terminal 19. In step S79, the service recommendation device 12 stores the input possessed information of the user 29 in the user database.

[0060] In step S80, the service recommendation device 12 determines the order of recommended applications for domestic services based on the domestic service selected via the selection screen 45, the personal information of the user 29, and the application requirements for various services. In more detail, the service recommendation device 12 compares the application requirements for the selected domestic service with the information possessed by the user 29 to determine whether or not there are any missing requirements for the application for the selected domestic service.

[0061] If there are no insufficient requirements, the service recommendation device 12 determines the desired application order of the user 29 as the recommended application order. On the other hand, if there are insufficient requirements, the service recommendation device 12 determines the recommended application order so that domestic services related to the insufficient requirements are applied for before the selected domestic service. In other words, the domestic services that are the subject of the recommended application order may include, in addition to the selected domestic service, unselected domestic services that satisfy the application requirements of the selected domestic service.

[0062] In step S81, the service recommendation device 12 displays the determined recommended application order on the user terminal 19. If there are any missing requirements, the service recommendation device 12 may display on the user terminal 19 a method for satisfying the missing requirements together with the recommended application order or separately from the recommended application order. For example, the service recommendation device 12 may display on the user terminal 19 a method for applying for a domestic service that is not selected but is necessary, or a method for obtaining a missing item (for example, a method for purchasing a seal).

[0063] 9 illustrates actions of the service server 13, the service recommendation device 12 (application 38), and the user 29 (user terminal 19) following step S81. In FIG. 9, the service recommendation device 12 and the service server 13 share registration information.

[0064] In step S82, the user 29 applies for use of a domestic service to another service provider 23. This application does not have to be made online via the user terminal 19, and the user 29 may visit a sales office or the like and apply at a counter (i.e., offline, as indicated by the two-dot chain arrow in FIG. 1).

[0065] In step S83, the service provider 23 examines the application contents and registers the user of the domestic service in the service server 13. As a result, a service code (e.g., an account number, a telephone number, or a credit card number) is assigned to the user 29 by the service provider 23. The assigned service code is stored in a service database.

[0066] In step S84, the user 29 requests the service provider 23 to share information on domestic services with the service provider 22 (service recommendation device 12). This information request may be made simultaneously with the application for domestic services in step S82. Also, similar to step S82, the user 29 may make the information request at the counter (i.e., offline). If no information request is made, the user 29 may directly transmit registration information of the newly applied service to the service recommendation device 12 via the user terminal 19.

[0067] In step S85, the service server 13 transmits user information (registration information) including the service code assigned to the user 29 to the service recommendation device 12. The service recommendation device 12 receives the user information transmitted by the service server 13.

[0068] In step S86, the service recommendation device 12 updates the possessed information of the user 29 based on the registration information received from the service server 13 or the user terminal 19. Furthermore, in step S87, the service recommendation device 12 transmits a notification related to the update (that the update of the possessed information has been completed) to the user 29 via the user terminal 19. The notification may be sent through an application installed in the user terminal 19, or may be sent by email to a registered email address.

[0069] After updating the possession information of the user 29, the service recommendation device 12 judges whether or not there are still multiple domestic services for which the user 29 wishes to apply. If there are still multiple domestic services for which the user 29 wishes to apply, the service recommendation device 12 updates the recommended application order of the remaining domestic services based on the updated possession information in step S88. Then, the service recommendation device 12 notifies the user 29 of the updated recommended application order via the user terminal 19 in step S89.

[0070] In step S90, the service recommendation device 12 compares the recommended application order determined in step S80 with the owned information updated in step S86. More specifically, the service recommendation device 12 determines whether the contents of the newly registered domestic services or the application order thereof match the conditions for providing a benefit. If the conditions for providing a benefit are met, the service recommendation device 12 provides a specified benefit to the user 29 in step S91. Furthermore, the service recommendation device 12 may notify the user 29 of information regarding the provided benefit via the user terminal 19 in step S92.

[0071] The notification of registration completion (step S87), the notification of the updated application order (step S89), and the benefit grant notification (step S92) may be sent in a different order or simultaneously.

[0072] [Effects of the present disclosure] You can register for an account with the recommended services even before you move. The email address required to register an account can be easily used across countries. Furthermore, by using the recommended services, you can start preparing for your move before you move, such as by gathering information about domestic services.

[0073] After registering an account, the user 29 can sequentially add registration information of domestic services to the service recommendation device 12. Therefore, even if the user's address or phone number changes, the user's 29 personal information can be managed centrally by using the recommended sites.

[0074] The user 29 can use the "Possession information registration screen 47" as a list of information on hand, the "Selection screen 45" (and the desired order input screen) as a list of things to do, the "Order presentation screen" as a list of things to do, and the "Requirements display screen 46" as a list of things to use. In the recommendation service, these lists are updated according to the progress of the application work, so the user 29 can always obtain the latest information. The user 29 can also check this latest information on the user terminal 19 at any time.

[0075] The service recommendation device 12 notifies the user 29 of the updated application order, thereby serving as a task guide for the user 29 to efficiently proceed with multiple domestic service applications. Therefore, the recommendation service can assist the user 29 with the procedures required when relocating.

[0076] The recommendation service can determine the order of application by registering the name of the information held, without necessarily registering the personal information itself, thereby reducing the psychological resistance to registering personal information.

[0077] Receiving rewards for using the recommended services motivates the user 29 to apply for domestic services in the recommended order. By applying for domestic services in the recommended order, the user 29 can more smoothly complete multiple applications.

[0078] [Effects of this disclosure] According to the present disclosure, the following effects can be achieved. (1) The user 29 can efficiently proceed with multiple service applications by following the recommended application order.

[0079] (2) Based on the possessed information and application requirements, it is possible to determine the application requirements that are lacking for the application of the desired service, and therefore it is possible to more accurately determine the recommended application order.

[0080] (3) By notifying the user terminal 19 of the updated recommended application order based on the updated possession information, the user 29 can apply for services in sequence using the notification as a guide.

[0081] (4) If there are no missing requirements, the desired application order may be determined as the recommended application order. (5) By giving a reward to the user 29 who updates the owned information, it is possible to encourage the use of the recommended service.

[0082] (6) By giving a reward to the user 29 who updates the owned information according to the recommendation application order, it is possible to encourage the use of the recommended service. (7) As the possession information is updated according to the recommendation application order, a bonus given to the user 29 can be added, thereby encouraging continuous use of the recommended service.

[0083] (8) By updating the user database based on the user information received from the service server 13, the user 29 does not need to send service registration information to the service recommendation device 12.

[0084] [Example of change] This embodiment can be modified as follows: This embodiment and the following modifications can be combined with each other to the extent that there is no technical contradiction.

[0085] The recommended service application 38 may use a chatbot to answer questions from the user 29 about various domestic service applications. The service recommendation device 12 may provide information on business offices that provide domestic services. For example, the service recommendation device 12 may provide a user 29 who needs a seal with location information and business hours of a store where the user can purchase a seal, or may provide location information and reception hours of a city hall where the user can register as a resident. In addition, the application 38 may provide location information, reception hours, and reservation methods of business offices where the user can make a telephone contract.

[0086] When personal information registered in a recommended service, such as an address or telephone number, is changed, the service recommendation device 12 may transmit a notification to the user terminal 19 for one or more domestic services for which the changed personal information is registered, prompting the user to carry out a procedure to change the registered information. Alternatively, when the service recommendation device 12 and the service server 13 share registered information, the change may be automatically reflected and the user terminal 19 may be notified of the change.

[0087] Aspects grasped based on the above embodiment and modified examples are listed below. [1] A system having one or more processors and one or more memories; The memory stores a user database for storing personal information of a user, and a requirement database for storing information of a plurality of services, the requirement database including data items related to application requirements necessary for application of each of the services; The processor, displaying a selection screen on a user terminal for selecting one or more of the plurality of services; determining a recommended application order for the services based on the services selected via a selection screen, the personal information, and the application requirements; displaying the determined recommended application order on the user terminal; A service recommendation device configured to perform the following:

[0088] [2] The personal information includes possession information indicating information possessed by the user; the possession information includes a data item indicating whether the user has used the plurality of services; The processor, displaying a possession information registration screen for registering the possession information on the user terminal; determining the recommended application order by comparing the application requirements of the selected service with the possessed information; The service recommendation device according to [1] above, configured to execute the following:

[0089] [3] the processor: updating the possession information; updating the recommended application order based on the updated possession information; notifying the user terminal of the updated recommended application order; configured to execute The service recommendation device described in [2] above.

[0090] [4] the selection screen includes an input field for inputting a desired application order of the services that the user wishes to use; The processor, determining whether or not there is a requirement that is insufficient for applying for the selected service by comparing the application requirement of the selected service with the possessed information; determining the desired application order as the recommended application order when there is no missing requirement, and determining the recommended application order such that the service related to the missing requirement is applied for before the selected service when there is a missing requirement; configured to execute The service recommendation device according to [2] or [3] above.

[0091] [5] The possessed information includes information related to an address, telephone number, bank account number, or credit card number, A service recommendation device according to any one of [2] to [4] above.

[0092] [6] When the possession information is updated, the processor is configured to grant a reward to the user. A service recommendation device according to any one of [2] to [5] above.

[0093] [7] When the possession information is updated according to the recommended application order, the processor is configured to grant a reward to the user. A service recommendation device according to any one of [2] to [6] above.

[0094] [8] The processor is configured to add a reward to be given to the user as the possession information is updated according to the recommendation application order. A service recommendation device according to any one of [2] to [7] above.

[0095] [9] The service recommendation device is configured to communicate with one or more service servers; Each of the service servers has one or more processors and one or more memories; A service database for storing information on users of the service is stored in the memory of each of the service servers; a processor of the service server configured to transmit information of the user to the service recommendation device; a processor of the service recommendation device, updating the user database based on the user information received from the service server; sending a notification of the update to the user terminal; configured to execute A service recommendation device according to any one of [1] to [8] above.

[0096]

[10] The personal information includes possession information indicating information possessed by the user; the possession information includes a data item indicating whether the user has used the plurality of services; The processor of the service recommendation device, updating the possessed information based on the user information received from the service server; updating the recommended application order based on the updated possession information; notifying the user terminal of the updated recommended application order; configured to execute The service recommendation device described in [9] above.

[0097]

[11] The plurality of services include two or more selected from the following: water, gas supply, electricity supply, banking, credit card issuance, telephone contract, Internet communication contract, accommodation reservation, property introduction, resident registration, and online shopping; A service recommendation device according to any one of [1] to

[10] above.

[0098]

[12] A service recommendation device according to any one of [1] to [9] above; one or more service servers configured to communicate with the service recommendation device; The service recommendation system includes:

[0099]

[13] One or more computers, storing the user's personal information in a user database; Storing information on a plurality of services in a requirement database, the requirement database including data items related to application requirements required for application for each of the services; displaying a selection screen on a user terminal for selecting one or more of the plurality of services; determining a recommended application order for the services based on the services selected via the selection screen, the personal information, and the application requirements; displaying the determined recommended application order on the user terminal; A service recommendation method, including having the user:

[0100]

[14] One or more computers, storing the user's personal information in a user database; Storing information on a plurality of services in a requirement database, the requirement database including data items related to application requirements required for application for each of the services; displaying a selection screen on a user terminal for selecting one or more of the plurality of services; determining a recommended application order for the services based on the services selected via the selection screen, the personal information, and the application requirements; displaying the determined recommended application order on the user terminal; Service recommendation program to run. [Explanation of symbols]

[0101] 11...service recommendation system, 12...service recommendation device, 13...service server, 19...user terminal, 20...network, 22...service provider, 23...service provider, 29...user, 31...processor, 32...memory, 33...communication IF, 34...input device, 35...output device, 36...storage, 37...communication bus, 38...application, 39...database, 41...account registration screen, 42...input field, 45...selection screen, 46...requirements display screen, 47...possessed information registration screen, 50...account registration button, 51-59...selection buttons.

Claims

1. One or more processors and one or more memories; The memory stores a user database for storing personal information of a user, and a requirement database for storing information of a plurality of services, the requirement database including data items related to application requirements necessary for application of each of the services; The processor, displaying a selection screen on a user terminal for selecting one or more of the plurality of services; determining a recommended application order for the services based on the services selected via the selection screen, the personal information, and the application requirements; displaying the determined recommended application order on the user terminal; A service recommendation device configured to perform the following:

2. The personal information includes possession information indicating information possessed by the user, the possession information includes a data item indicating whether the user has used the plurality of services; The processor, displaying a possession information registration screen for registering the possession information on the user terminal; determining the recommended application order by comparing the application requirements of the selected service with the possessed information; configured to execute The service recommendation device according to claim 1 .

3. The processor, updating the possession information; updating the recommended application order based on the updated possession information; notifying the user terminal of the updated recommended application order; configured to execute The service recommendation device according to claim 2 .

4. the selection screen includes an input field for inputting a desired application order of the services that the user wishes to use, The processor, determining whether or not there is a requirement that is insufficient for applying for the selected service by comparing the application requirement of the selected service with the possessed information; determining the desired application order as the recommended application order when there is no missing requirement, and determining the recommended application order such that the service related to the missing requirement is applied for before the selected service when there is a missing requirement; configured to execute The service recommendation device according to claim 2 .

5. The possessed information includes information related to an address, a telephone number, a bank account number, or a credit card number. The service recommendation device according to claim 2 .

6. When the possession information is updated, the processor is configured to grant a reward to the user. The service recommendation device according to claim 2 .

7. When the possession information is updated according to the recommended application order, the processor is configured to grant a reward to the user. The service recommendation device according to claim 2 .

8. The processor is configured to add a reward to be granted to the user as the possession information is updated according to the recommendation application order. The service recommendation device according to claim 7.

9. the service recommendation device is configured to communicate with one or more service servers; Each of the service servers has one or more processors and one or more memories; A service database for storing information on users of the service is stored in the memory of each of the service servers; a processor of the service server configured to transmit information of the user to the service recommendation device; a processor of the service recommendation device, updating the user database based on the user information received from the service server; sending a notification of the update to the user terminal; configured to execute A service recommendation device according to any one of claims 1 to 8.

10. The personal information includes possession information indicating information possessed by the user, the possession information includes a data item indicating whether the user has used the plurality of services; The processor of the service recommendation device, updating the possessed information based on the user information received from the service server; updating the recommended application order based on the updated possession information; notifying the user terminal of the updated recommended application order; configured to execute A service recommendation device according to claim 9.

11. The plurality of services include two or more selected from the group consisting of water, gas supply, electricity supply, banking, credit card issuance, telephone contract, internet communication contract, accommodation reservation, property introduction, resident registration, and online shopping; The service recommendation device according to claim 1 .

12. A service recommendation device according to claim 1; one or more service servers configured to communicate with the service recommendation device; The service recommendation system includes:

13. On one or more computers, storing the user's personal information in a user database; Storing information on a plurality of services in a requirement database, the requirement database including data items related to application requirements required for application for each of the services; displaying a selection screen on a user terminal for selecting one or more of the plurality of services; determining a recommended application order for the services based on the services selected via the selection screen, the personal information, and the application requirements; displaying the determined recommended application order on the user terminal; A service recommendation method, including having the user:

14. On one or more computers, storing the user's personal information in a user database; Storing information on a plurality of services in a requirement database, the requirement database including data items related to application requirements required for application for each of the services; displaying a selection screen on a user terminal for selecting one or more of the plurality of services; determining a recommended application order for the services based on the services selected via the selection screen, the personal information, and the application requirements; displaying the determined recommended application order on the user terminal; Service recommendation program to run.

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