Elevator system and elevator control method

Abstract

To enable even a disabled person and a wheelchair user to properly perform operation of confirming and registering a destination floor of an elevator.SOLUTION: An elevator system is provided with an operation panel that enables a destination floor to be registered using a display panel in an elevator car. Upon obtaining a security release signal by recognition of a user via a security device installed at a landing, the elevator system causes the display panel to display, on the basis of the security release signal, an automatically registered destination floor or a destination floor permitted to be registered. Then, when the user recognized by the security device needs support in use of the elevator, the elevator system transmits, to the elevator car, a vocal guidance in which the destination floor has been registered or the destination floor has been permitted to be registered, and causes the elevator car to output the vocal guide, on the basis of a security-released floor that is registered to the user determined through recognition by the security device.SELECTED DRAWING: Figure 5

Description

[Technical field]

[0001] The present invention relates to an elevator system and an elevator control method. [Background technology]

[0002] Conventionally, elevator cars have operation panels with stop floor registration buttons corresponding to floors where the elevator can stop, and passengers who get into the car press the stop floor registration button for their destination floor. For example, when the destination floor is the 10th floor, the passenger presses the stop floor registration button for the 10th floor from among the many stop floor registration buttons arranged corresponding to floors where the elevator can stop. When the stop floor registration button for the 10th floor is pressed, the display color of the pressed stop floor registration button for the 10th floor lights up, indicating that the 10th floor has been registered as a stop floor. As an advanced version of such conventional floor registration buttons, it has been proposed to place a touch panel with a display function as an operation panel inside the elevator car.

[0003] In addition, in line with recent security measures in buildings and other facilities, some elevators are now able to register a stop floor by pressing a stop floor registration button on a specific floor (a so-called security floor) only if the elevator user has been properly authenticated through personal authentication using an ID card or mobile device, or facial recognition. If the stop floor registration button is configured on a touch panel, it will be possible to take measures such as displaying the stop floor registration button for security floors on the touch panel only if authentication using an ID card or the like is successful.

[0004] Patent Document 1 describes a technology for an elevator destination floor registration device in which a platform control panel displays destination floor candidates based on user information read from the user's ID card. In addition, the technology described in Patent Document 1 is designed to automatically register the destination floor on the platform control panel when there is only one destination floor candidate based on the user information. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] International Publication No. 2018 / 037534 Summary of the Invention [Problem to be solved by the invention]

[0006] As described in Patent Document 1, if the destination floor can be registered on the control panel at the landing, users will not need to register the destination floor inside the car, improving user convenience. In such a case, elevator users will register the destination floor on the control panel at the landing, then get into the car, check that the destination floor has been correctly registered from the display inside the car, and ride until they reach the destination floor. Also, if there are multiple security floors available to users as determined by their ID cards or other identification, it will be necessary to register one of the security floors as the destination floor on the control panel inside the car.

[0007] Depending on the user, it may be difficult to check the destination floor registration status in the elevator or to register the destination floor. For example, visually impaired people have difficulty checking the destination floor registration displayed on the touch panel. In addition, since touch panels do not have bumps or braille like buttons, visually impaired people have difficulty knowing which part of the panel to touch, which reduces operability. Wheelchair users may also have difficulty operating the touch panel depending on its location.

[0008] In view of the above, an object of the present invention is to provide an elevator system and an elevator control method that allow even disabled people and wheelchair users to properly confirm and register destination floors. [Means for solving the problem]

[0009] In order to solve the above problems, for example, the configurations described in the claims are adopted. The present application includes multiple means for solving the above-mentioned problems, and one example is an elevator system including a security device that authenticates elevator users and transmits to an elevator control device information of a security-free floor registered for the user determined by the authentication, an elevator control device that registers a destination floor for a car or permits destination floor registration based on the security-free floor information transmitted from the security device, and a destination floor registration device that registers a destination floor based on the destination floor registration or destination floor registration permission information from the elevator control device. The elevator control device is equipped with a voice guidance transmitting unit for providing voice guidance in the car, and when a user identified by the security device is a user who requires support when using the elevator, the voice guidance transmitting unit transmits and outputs voice guidance to the car for which a destination floor has been registered or for which destination floor registration has been permitted, based on the security-release floor registered for the user identified by the security device through authentication. Effect of the Invention

[0010] According to the present invention, even if an elevator user is a disabled person or a wheelchair user who requires support, appropriate support can be provided to the user by outputting voice guidance for registering a destination floor or authorizing destination floor registration. Problems, configurations and effects other than those described above will become apparent from the following description of the embodiments. [Brief description of the drawings]

[0011] [Figure 1] 1 is a block diagram showing a configuration of an elevator system according to an embodiment of the present invention. FIG. [Diagram 2] 1 is a block diagram showing an example of a hardware configuration of a destination floor registration device of an elevator system according to an embodiment of the present invention. FIG. [Diagram 3] FIG. 1 is a diagram showing an example of a security device for an elevator system according to an embodiment of the present invention. [Figure 4]FIG. 2 is a diagram showing an example of the arrangement of an operation panel in a passenger car according to an embodiment of the present invention. [Diagram 5] 1A to 1C are diagrams showing examples of displays and changes of the displays on a display panel according to an embodiment of the present invention; [Figure 6] 10 is a flowchart showing an example of security linkage processing at a boarding area according to an embodiment of the present invention. [Figure 7] 4 is a flowchart showing an example (first half) of security linkage processing in a car according to an embodiment of the present invention. [Figure 8] 5 is a flowchart showing an example (the second half) of security linkage processing in a car according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] Hereinafter, an elevator system according to one embodiment of the present invention (hereinafter, referred to as "this embodiment") will be described with reference to the accompanying drawings.

[0013] [Elevator system configuration] FIG. 1 shows the configuration of the elevator system of this example. As shown in Fig. 1, the elevator system of this example includes an elevator control device 10, a destination floor registration device 20, and a security device 30. The destination floor registration device 20 is installed in the elevator car. Moreover, the configuration of the elevator control device 10 shown in Fig. 1 only shows the configuration related to setting the destination floor and the registered floor, and other configurations such as the running control of the elevator car are omitted.

[0014] In addition, in the elevator system of this example, certain floors are set as security floors, and only authorized users and those accompanying them are allowed to get on and off at those security floors. In this example, all floors (multiple floors) other than the shared floors are designated as security floors, and users who are permitted to get on and off the train are set individually for each floor. For example, all floors occupied by tenants, other than the entrance floor, lobby floor, parking floor, etc., which are set as common floors, are security floors. On each security floor, employees of the tenants on that floor are registered as elevator users who are allowed to get on and off the elevator on that floor.

[0015] Here, if a tenant resides on only one floor, the employees of that tenant are registered as elevator users who are permitted to get on and off only on the security floor and the common floors on which that tenant resides. On the other hand, some tenants reside on multiple floors in a single building, and the employees of such tenants are registered as elevator users who are permitted to get on and off on those multiple security floors and the common floors. In addition, users with special privileges, such as building managers, are registered as elevator users who are authorized to get on and off all security floors. Elevator users who are not registered to enter or exit the elevator on security floors can only enter or exit the elevator on shared floors.

[0016] The elevator control device 10 performs elevator control processing to control the running (ascending and descending) of the car using the hoist, based on the operation of the car call button at the landing of each floor and the operation of registering the destination floor inside the car. However, in this example, the car call and the registration of the destination floor may be performed automatically by authentication by the security device 30.

[0017] The destination floor registration device 20 is disposed in the elevator car, controls the display on the main operation panel 40 installed in the elevator car, and performs destination floor registration processing. The destination floor registration device 20 also controls the display (such as button illumination) on the sub operation panel 46 and wheelchair operation panel 48, which will be described later in FIG. 4. The destination floor registration device 20 also detects operation inputs on the main operation panel 40, sub operation panel 46, and wheelchair operation panel 48, and sends instructions to the elevator control device 10. The sub operation panel 46 and wheelchair operation panel 48 will be described later, and here, the configuration based on the display and operation on the main operation panel 40 will be described.

[0018] The main operation panel 40 includes a display panel 41 (see FIG. 4) whose display is controlled by the destination floor registration device 20. In addition, the destination floor registration device 20 detects an input by a finger or the like touching the display panel 41 and sends an instruction to the elevator control device 10. The input operation is detected by the input detection sensor 42. The input detection sensor 42 detects that a finger or the like has touched the surface of the display panel 41, but a non-contact operation that detects the approach of a finger or the like to the surface of the display panel 41 may also be performed.

[0019] In this example, the destination floor is the destination floor where a user who has boarded the elevator car gets off, and the registered floor is the floor registered in the elevator control device 10 as the destination floor. In other words, the user inputs the destination floor on the operation panel in the car and performs an operation to set the destination floor, and the destination floor is registered as a registered floor in the elevator control device 10. Then, the display panel 41 displays the registered floor, and the car stops at the registered floor. However, the car may stop at a floor other than the registered floor due to a car call at the landing, and the registered floor may also be automatically set by authentication in the security device 30.

[0020] Regarding the configuration of the destination floor registration device 20, the destination floor registration device 20 includes an input processing unit 21, an input judgment unit 22, an input information transmission unit 23, a destination floor operation display processing unit 24, a destination floor display area update unit 25, a registered floor display processing unit 26, a registered floor display area update unit 27, a voice guidance processing unit 28, and a voice guidance update unit 29.

[0021] The input processing unit 21 processes input information of touch detection on the display panel 41 by the input detection sensor 42. The input processing unit 21 also processes input information of operation information of buttons 47, 49 (FIG. 4) arranged on a sub-operation panel 46 and a wheelchair operation panel 48, which will be described later. The input determination unit 22 acquires information on the detection state input-processed by the input processing unit 21, and performs an input determination process for determining whether or not a finger or the like has touched a display portion of the display panel 41 (such as a display portion of an operation button). The input information transmitting unit 23 performs an input information transmitting process for transmitting information regarding the input operation determined by the input determining unit 22 to the elevator control device 10.

[0022] The destination floor operation display processing unit 24 receives information on the destination floors set by the elevator control device 10, and performs a destination floor display process to display the destination floors in floor order. The destination floor display area update unit 25 updates the display of the destination floor display area 41a on the display panel 41 based on the processing in the destination floor operation display processing unit 24. Here, the destination floor display area 41a can be updated by instructions from the elevator control device 10, which makes it easier to arrange and design for each building. For example, the number of floors and floor names differ from building to building, but this can be accommodated by simply changing the settings of the elevator control device 10.

[0023] The registered floor display processing unit 26 receives information on registered floors set in the elevator control device 10, and performs registered floor display processing to display the registered floors in floor order. The registered floor display area update unit 27 updates the display of the registered floor display area 41b of the display panel 41 based on the processing in the registered floor display processing unit 26. Here, the display process on the display panel 41 has been described, but the registered floor can also be notified by lighting up buttons 47, 49 provided on the sub-operation panel 46 and the wheelchair operation panel 48, which will be described later. Alternatively, the registered floor, etc. may be notified by displaying on another liquid crystal device in the car, such as on the door.

[0024] The voice guidance processing unit 28 receives the voice guidance transmitted from the voice guidance transmission unit 17 of the elevator control device 10. When the voice guidance processing unit 28 receives the voice guidance, the voice guidance update unit 29 updates the voice guidance output from the voice guidance unit 44 in the car.

[0025] The elevator control device 10 includes a landing release floor processing unit 11, a destination floor release floor processing unit 12, a landing call automatic registration / registration permission processing unit 13, a destination call automatic registration / registration permission processing unit 14, a display information transmission unit 15, a destination floor registration / cancellation processing unit 16, and a voice guidance transmission unit 17. The landing release floor processing unit 11 receives a security deactivation signal indicating security deactivation for a specific floor (security floor) from the landing release floor transmission unit 31 of the security device 30. This security deactivation signal includes security deactivation for registering a destination floor and security deactivation for a landing call.

[0026] When the hall call deactivation floor processing unit 11 receives the security deactivation signal, it supplies information on the security deactivation floor indicated in the security deactivation signal to the destination floor deactivation floor processing unit 12 and the hall call automatic registration / registration permission processing unit 13. The destination floor release floor processing unit 12 performs a process of releasing security for a floor designated as a security release floor. Here, in the security release process, if there is a security enable / disable switch on the car operation panel, elevator monitoring panel, remote control device, etc., the switch is given priority.

[0027] The automatic hall call registration / registration permission processing unit 13 automatically registers a hall call or permits the registration of a hall call when a hall call is required at a security-free floor. For example, when a hall floor and a security-free floor match, the automatic hall call registration or permits the registration of a hall call is performed. When a hall call is registered for a hall floor by the automatic hall call registration / registration permission processing unit 13, the destination floor cancellation floor processing unit 12 performs a process to cancel security for the corresponding floor. Information on floors (destination floors and call registration floors) for which security has been released by the destination floor release floor processing unit 12 is supplied to a destination call automatic registration / registration permission processing unit 14.

[0028] The destination call automatic registration / registration permission processing unit 14 performs automatic registration or registration permission processing of the destination floor and the call registration floor based on the information of the floor for which security has been released. When automatic registration or registration permission of a destination floor and call registration floor is performed by processing in the destination call automatic registration / registration permission processing unit 14, information on the automatic registration or registration permission of the destination floor and call registration floor is supplied to the destination floor operation display processing unit 24 and the registered floor display processing unit 26 of the destination floor registration device 20 via the display information transmission unit 15.

[0029] The display information transmission unit 15 instructs the buttons 101, 104, 111, 121 (FIG. 5) provided in the destination floor display area 41a to display the elevator service status and the display content according to the received information of the security-free floor. For example, when the elevator serves a landing floor where a security-free floor has already been received or is being received, the display information transmission unit 15 transmits the security-free floor as the display content of each button at the time when the elevator serves the landing floor. If the time when the elevator serves the landing floor is the time when the landing call floor and the elevator car position match and the door starts to open, the floor registered on the car operation panel is displayed when the user gets into the car. Therefore, the display information transmission unit 15 can provide users with a smooth usage scene. Furthermore, by switching the display when the camera installed inside the car detects that a user has boarded from the landing, it is possible to prevent unnecessary registrations when the user does not board.

[0030] The destination floor registration / cancellation processing unit 16 receives information from the input information transmission unit 23 of the destination floor registration device 20, and determines whether or not a destination floor is registered or cancelled in the car. The information on the floor that is registered or cancelled based on the determined operation result is reflected in the information transmitted by the display information transmission unit 15.

[0031] The voice guidance transmitting unit 17 generates voice information for providing voice guidance based on the automatic registration or registration permission of the destination floor and call registration floor in the destination call automatic registration / registration permission processing unit 14. This voice information is generated when the elevator user identified by authentication in the security device 30 is a user who needs support when using the elevator (such as a visually impaired person, a wheelchair user, or a physically disabled person). However, generating voice information for guidance when the user needs support is just one example, and voice information for providing voice guidance at all times may be generated, for example.

[0032] [Example of hardware configuration for destination floor registration device] FIG. 2 shows an example of a hardware configuration in the case where the destination floor registration device 20 is configured as a computer. The destination floor registration device 20, which is configured as a computer device, includes a CPU (Central Processing Unit) 20a, a main memory unit 20b, a non-volatile storage 20c, a network interface 20d, an input unit 20e, and an output unit 20f, which are all connected to a bus.

[0033] The CPU 20a is an arithmetic processing unit that reads out program code of software that realizes the functions performed by the destination floor registration device 20 from the main storage unit 20b or the non-volatile storage 20c and executes it. The CPU 20a reads out program codes from the main storage unit 20b or the non-volatile storage 20c and executes arithmetic processing in the work area of ​​the main storage unit 20b, thereby configuring various processing function units in the main storage unit 20b. That is, the main storage unit 20b is configured with various processing units such as the destination floor operation display processing unit 24 and the registered floor display processing unit 26 shown in FIG. 1.

[0034] The non-volatile storage 20c may be, for example, a large-capacity information storage medium such as a hard disk drive (HDD), a solid state drive (SSD), a memory card, etc. The non-volatile storage 20c stores software that realizes the functions of the destination floor registration device 20, data obtained by executing the program, and data required for display screen settings.

[0035] The network interface 20d is, for example, a network interface card (NIC), and transmits and receives data to and from other devices such as the elevator control device 10. The input unit 20e performs input processing of the detection information of the input detection sensor 42, the voice information from the voice guidance transmission unit 17, and the like. The output unit 20f supplies display data to the destination floor display area 41a and the registered floor display area 41b of the display panel 41. In addition, the output unit 20f outputs voice information to the voice guidance unit .

[0036] Note that the destination floor registration device 20 configured with the computer shown in Fig. 2 is just an example, and may be configured with other arithmetic processing devices other than a computer. For example, some or all of the functions performed by the destination floor registration device 20 may be realized by hardware such as a field programmable gate array (FPGA) or an application specific integrated circuit (ASIC). In addition, the elevator control device 10 is also configured by a computer having a hardware configuration similar to that of the destination floor registration device 20, or by other arithmetic processing device.

[0037] [Examples of security devices] FIG. 3 shows an example of the configuration of a security device 30 installed at a landing 60 on each floor. That is, a security device 30 connected to a card reader 32 or a camera 33 is installed at a landing 60 on each floor of the elevator, and the security device 30 performs security processing for the elevator. Fig. 3 shows a car 50 stopped at the landing 60. A main operation panel 40 and a card reader 43 are installed inside the car 50. Note that it is optional whether or not to install a card reader 43 inside the car 50, and a configuration in which the card reader 43 is not installed is also possible.

[0038] A card reader 32 installed at the landing 60 reads an identification number from an ID card carried by an elevator user, and supplies the read identification number to the security device 30. The identification number read from this ID card is an identification number registered for each elevator user, and information on security-free floors available for each identification number is registered in a database (not shown). There are cases where only one floor is registered as a security-free floor for an elevator user, and cases where multiple floors are registered. Furthermore, if the user with the corresponding identification number is one who needs support when using the elevator, information indicating that the user needs support is stored in the database in which data is registered for each identification number, and is read out by the security device 30. Specifically, when the user corresponding to the identification number is a visually impaired person, a wheelchair user, or a physically disabled person, such information is supplied to the security device 30 and the elevator control device 10.

[0039] The camera 33 photographs the face of a user at the landing 60 on each floor, and performs face authentication processing on the photographed image to identify the user. Then, the security device 30 supplies the registered identification number of the user whose face has been authenticated to the security device 30 in the same manner as when the identification number is read from the card reader 32. The security device 30 reads out from the database information such as the security-free floor and wheelchair user registered in the supplied identification number, and transmits the read information on the security-free floor and user from the landing-free floor transmission unit 31 (see Figure 1) to the elevator control device 10.

[0040] [Example of display panel layout inside a car] FIG. 4 shows an example in which a main operation panel 40, a sub operation panel 46, and a wheelchair operation panel 48 are installed in a car 50 of the elevator system of this embodiment. The main operation panel 40 is disposed on a door side panel 53 on the right side of a door 51 of a car 50. The main operation panel 40 includes a display panel 41. An input detection sensor 42 (see FIG. 1) constituted by a touch sensor or the like is incorporated in the display panel 41.

[0041] In addition, a card reader 43 is disposed below the display panel 41 of the main operation panel 40. This card reader 43 is used to read a card held by a user and register a floor with security as a destination floor. However, if authentication has been completed before boarding the car 50 by the card reader 32 or camera 33 on the boarding platform 60 side shown in Fig. 3, it is not necessary to read the card by the card reader 43 in the car 50.

[0042] The display panel 41 is composed of a liquid crystal display panel or an organic electro-luminescence (EL) panel, and is arranged vertically with a size that fits within the width of the door side panel 53. The display panel 41 is capable of displaying letters, numbers, and various figures, as will be explained in the display examples described below. The content displayed on the display panel 41 can be changed at any time remotely using a mobile terminal or PC, etc., so that it can be easily adapted to changes in tenants. Note that using a touch sensor as the input detection sensor 42 is just one example, and a non-contact sensor that detects the approach of a finger or the like to the surface of the display panel 41 may also be used.

[0043] 4 shows an example in which the display panel 41 is installed as the main operation panel 40, but for example, buttons for instructing to open or close the doors, an emergency call button, and the like may be placed near the display panel 41. Alternatively, the buttons for instructing to open or close the doors, and the emergency call button may be displayed on the display panel 41.

[0044] The auxiliary operation panel 46 is disposed on a door side panel 52 on the left side of a door 51 of the car 50. Floor buttons for all stop floors and buttons 47 for door close, door open, etc. are arranged on the sub-operation panel 46. A floor button lights up when the corresponding floor is registered as a destination floor.

[0045] Furthermore, a wheelchair operation panel 48 is disposed on a side surface 54 of the car 50. The wheelchair operation panel 48 is disposed horizontally at a lower position than the main operation panel 40 and the sub operation panel 46 so that a wheelchair user can operate it. Floor buttons for all stop floors and buttons 49 for door close, door open, etc. are disposed on the wheelchair operation panel 48. The floor buttons on the wheelchair operation panel 48 also light up when the corresponding floor is registered as a destination floor. Note that the floors and functions such as open / close assigned to the buttons may be displayed in Braille near the buttons 47 on the sub operation panel 46 and the buttons 49 on the wheelchair operation panel 48.

[0046] Further, at the top of the main operation panel 40, there is disposed a voice guidance unit 44 which outputs operation sounds, guidance voices, and the like. Although not shown in FIG. 4, a camera is installed inside the car 50, so that the elevator control device 10 can determine the state of passengers inside the car 50, etc.

[0047] [Display panel display format] Next, the display mode of the display panel 41 will be described with reference to FIG. As already described with reference to FIG. 1, the display panel 41 has a destination floor display area 41a and a registered floor display area 41b. As shown in displays M11, M12, M13, and M14 in Fig. 5, the destination floor display area 41a is arranged in the right area of ​​the display panel 41, and the registered floor display area 41b is arranged in the left area of ​​the display panel 41. The registered floor display area 41b is formed in a relatively narrow area, and the numerical values ​​of the registered floors can be displayed in one vertical column (or two columns). The remaining area other than the registered floor display area 41b is all the destination floor display area 41a. The sizes of the destination floor display area 41a and the registered floor display area 41b may be variable.

[0048] In this example, the display modes for inputting the destination floor include a shared floor selection mode, a release floor selection mode, and a numeric keypad input mode. The process of selecting the three display modes will be described later. Here, the shared floor selection mode and the release floor selection mode have the same screen configuration, and the processing load on the destination floor registration device can be reduced by changing the contents of the display buttons according to instructions from the elevator control device 10. This makes it possible to inexpensively change between the shared floor selection mode and the release floor selection mode even in conventional systems.

[0049] Display M11 shown in the upper left of Fig. 5 is a display example in the shared floor selection mode. In this shared floor selection mode, a button of a destination floor candidate showing a shared floor in the destination floor display area 41a is directly displayed, and the destination floor can be set directly by operating the button. Note that the shared floor here is a floor for which security release is not required.

[0050] The display M11 of the shared floor selection mode is displayed when the user is not authenticated by the hall security device 30. The display M11 is also displayed when the security release floor registered for the elevator user authenticated by the hall security device 30 is "floor 0." A security-free floor of "0" means that the only security-free floor registered for the elevator user is the security-free floor where the current user is boarding, and there are no other security-free floors. Also, in security specifications where shared floors are also transmitted as security-free floors, floors excluding shared floors are counted as security floors.

[0051] In the destination floor display area 41a of the display M11 in the shared floor selection mode, a destination floor button 101 indicating a shared floor of the building, a screen switching button 102, and an input guide 103 are displayed. 5, only buttons for common floors (main floors) other than security floors are displayed as destination floor buttons 101. That is, the first floor (entrance floor), the second floor (lobby floor), the first basement floor (fourth parking lot), the second basement floor (third parking lot), the third basement floor (second parking lot), and the fourth basement floor (first parking lot) are displayed.

[0052] When a user touches any of these destination floor buttons 101, the floor displayed on the operated button is directly confirmed as the registered floor without performing a confirmation operation or the like. When a touch operation is performed on the destination floor button 101, the button of the destination floor where the touch operation is detected is displayed in a brighter state while the button is being touched, indicating that the touch operation is being accepted. Then, when the touch operation is confirmed as a registered floor, the registered floor is displayed in the registered floor display area 41b. Here, the registered floor may be displayed on this operation panel, but may also be displayed on a separate display device due to the display area.

[0053] The screen switching button 102 displays "To all floors" in both Japanese and English, and by operating this screen switching button 102, the display switches to a floor input mode display M14 (bottom right of Figure 5) which displays buttons such as a numeric keypad. The input guide 103 displays a message in Japanese urging the user to operate the device, saying, "Please enter the destination floor," and also displays a similar message in English, saying, "Please select a destination floor." The same message is displayed in the input guide 103 in all modes.

[0054] In the registered floor display area 41b, as shown in the display M12 in the upper right of Fig. 5, the registered floor that is registered as the destination floor is displayed. In the display M12, only one registered floor "35" is displayed, but if there are multiple registered floors, the registered floors are displayed vertically in a row in the registered floor display area 41b. In the examples of the displays M11, M13, and M14 other than the display M12 in Fig. 5, the fact that nothing is displayed in the registered floor display area 41b indicates that there are no registered floors, that is, there are no floors registered as destination floors.

[0055] When multiple registered floors are displayed in the registered floor display area 41b, the registered floors with the lowest numerical value are displayed in ascending order from the bottom based on the layout of the floors in the actual building. Since the display of the registered floors is based on the layout of the floors in the actual building, the numerical value of the basement floors increases the further down the floor goes. If there are many registered floors that cannot be displayed at once in the registered floor display area 41b, this can be handled by switching between multiple screens or scrolling the displayed registered floors.

[0056] When the number of registered floors decreases as a result of the elevator car stopping at each floor, the remaining registered floors are displayed in the registered floor display area 41b, filling up from the bottom. However, displaying the registered floors in a packed manner from the bottom is merely an example, and the registered floors may be displayed together in the approximate center, or may be displayed in a packed manner from the top. The display in the registered floor display area 41b is performed in the same format in any of the shared floor selection mode, the release floor selection mode, and the numeric keypad input mode.

[0057] Display M12 in the upper right corner of FIG. 5 and display M13 in the center right of FIG. 5 are display examples in the release floor selection mode. A display M12 in the upper right corner of FIG. 5 is an example displayed when the elevator user detected by the security device 30 at the hall 60 has registered one security-free floor. Display M12 of the deactivation floor selection mode when there is only one security deactivation floor shows an example in which the only security deactivation floor for the elevator user in question is the "35th floor," and this one security deactivation floor, the "35th floor," is automatically registered as a registered floor.

[0058] Therefore, the destination floor button 111 for "35th floor" is displayed in the destination floor display area 41a, and the destination floor button 111 for "35th floor" is displayed in a lit state (high brightness display state) corresponding to having already been selected (touched). However, the high brightness display state corresponding to having already been selected may be returned to a normal unlit state after a predetermined time has elapsed since the start of this display. In addition, since the floor is automatically registered as a registered floor, a registered floor display showing the registered floor "35" is performed in the registered floor display area 41b. Here, since the destination floor has already been registered, the action display 103 for the user may display a different content, for example, "Please select the main floor button to go to the shared floor", instead of "Please select the destination floor".

[0059] In addition, in the display M12 of the release floor selection mode, screen switching buttons 102 and 104 are displayed below the destination floor display area 41a. The screen switching button 102 displays "To all floors" in both Japanese and English, and inputting information on this screen switching button 102 switches to a floor input mode display M14 that displays buttons such as a numeric keypad. The screen switching button 104 displays the main floor (shared floor) button, and displays "To main floors" in both Japanese and English. Pressing this button switches to the shared floor selection mode display M11, which displays the main floor buttons. Here, the screen switching button 104 is different from the screen switching button 102 which is processed locally by the destination floor registration device 20, and is a button generated based on information transmitted from the elevator control device 10. Therefore, for the purpose of improving the operation response of the user, it is preferable that the screen switching button 104 transmits information from the elevator control device 10 to the destination floor registration device 20 with priority when switching screens.

[0060] Display M13 in the middle right of Fig. 5 is an example displayed when there are multiple security-release floors registered for the elevator user detected by the security device 30 at the hall 60, and is another display format in the security-release floor selection mode. The "multiple" in display M13 is "2" or more and "5" or less. The reason for limiting the number to "5" or less is that the number corresponds to the number of buttons that can be placed in the destination floor display area 41a, and is "5".

[0061] For example, if the frequently used lobby floor 1 is always displayed except when boarding from the lobby floor, the upper limit of the number of items restricted may be set to "4" when boarding from a floor other than the lobby floor. Also, the frequently used floor may be displayed depending on the time of day, for example, the dining floor during lunch time.

[0062] In the display M13 of the deactivation floor selection mode when there are multiple security-deactivation floors, the security-deactivation floors for the corresponding elevator user are "20th floor," "21st floor," "22nd floor," and "23rd floor." The display M13 displays the destination floor buttons 121 for "20th floor," "21st floor," "22nd floor," and "23rd floor." When there are multiple security-deactivation floors like this, automatic registration is not performed, and the destination floor is registered by the user touching any of the four destination floor buttons 121. When a destination floor button 121 is touched, the corresponding button is displayed in a lit-up state, and the registered floor is displayed in the registered floor display area 41b.

[0063] Here, by making the screen switching buttons 102 and 104 a local button selection detection / screen switching process on the operation panel terminal side, it is possible to improve the operation / display response and further improve operability. In other words, by informing the operation panel terminal side that the main floor button is processed in the same way as the screen switching button 102, the operation response can be improved. Also in the case of this display M13, screen switching buttons 102, 104 are displayed below the destination floor display area 41a.

[0064] Display M14 in the lower right of FIG. 5 is an example of a display in the numeric keypad input mode. In the numeric keypad input mode, the destination floor display area 41a is displayed as a numeric keypad, and the user can input the floor number numerically using this numeric keypad input mode. The numeric keypad input mode display M14 is displayed when the number of security-disabled floors registered for the elevator user detected by the security device 30 at the hall 60 exceeds a predetermined number (here, "6"), or when the numeric keypad input mode is switched to by inputting the screen switching button 102 in another mode.

[0065] That is, in the numeric keypad input mode, the destination floor display area 41a displays floor input buttons 131 consisting of ten number buttons 0, 1, 2, 3, ..., 9, a "B" button indicating the basement, a cancel button 132, an input floor display area 133, an input guide 103, and a screen switching button 104. The button at the bottom right of the number buttons 131 is a confirmation button for confirming the input of numbers.

[0066] In display M14 of FIG. 5, nothing is displayed in input floor display area 133, but when floor input button 131 is touched, the touched number is displayed. The input floor display area 133 displays the number or "B" input by tapping the floor input button 131. When the "B" button is pressed followed by a number button, a display such as "B1" indicating a basement floor is displayed.

[0067] Even if a two-digit number or a number followed by "B" is entered, for example, if a floor where the elevator does not stop, such as a floor that does not exist in the building, is entered, or if a security floor where security has not been disabled is entered, the operation is invalid and the entered floor is not displayed in the entered floor display area 133.

[0068] The register button 132 is a button for confirming the floor displayed in the input floor display area 133 as a registered floor. By confirming the floor as a registered floor, the display in the input floor display area 133 disappears, and the confirmed registered floor is displayed in the registered floor display area 41b. The cancel button 134 is a button for performing an operation to cancel the floor displayed in the input floor display area 133. This cancel button 134 may be displayed at all times, or may be displayed only when a floor has been input in the input floor display area 133 by operating the floor input button 131. The input guide 103 and screen switching button 104 are the same as those displayed in the other modes.

[0069] As explained above, displays M11, M12, M13, M14 are displayed in each mode based on the user's authentication (including authentication inside the car) and operation by the security device 30. However, if the user determined by authentication by the security device 30 is a user who requires support, voice guidance is provided by the voice guidance unit 44 in the car 50 based on the information transmitted by the voice guidance transmission unit 17 of the elevator control device 10.

[0070] For example, suppose that the user identified by authentication by the security device 30 is a physically disabled person such as a visually impaired person, there is only one registered floor (the 35th floor) where security is not available, and a display M12 is displayed in which one floor is automatically registered, as shown in the upper right corner of Fig. 5. In this case, the 35th floor is automatically registered as the destination floor, and the voice guidance unit 44 outputs a voice V1 saying, "The bus will stop at the 35th floor."

[0071] Also, assume that the user identified by authentication by the security device 30 is visually impaired, that there are four registered security-free floors, and that a display M13 is displayed showing a number of security-free floors as shown in the middle right section of Fig. 5. In this case, a list of security-free floors (20th floor, 21st floor, 22nd floor, 23rd floor) is displayed as potential destination floors, and the voice guidance unit 44 outputs a voice V2 saying, "Please register the destination floor on the operation panel on the left hand side." Alternatively, the voice guidance unit 44 outputs a voice V3 saying, "Please register one of the 20th, 21st, 22nd, or 23rd floor on the operation panel on the left hand side."

[0072] Furthermore, suppose that the user identified by authentication in the security device 30 is visually impaired, and the number of registered floors with security disabled is equal to or greater than a predetermined number, causing the numeric keypad display M14 shown in the lower right of Fig. 5 to be displayed. In this case, the voice guidance unit 44 outputs a voice V4 saying, "Please register the destination floor on the operation panel on the left hand side."

[0073] Also, assume that the user identified by authentication by the security device 30 is a wheelchair user, the number of registered security-free floors is equal to or greater than a predetermined number, and the numeric keypad display M14 shown in the lower right of Fig. 5 is displayed. In this case, the voice guidance unit 44 outputs voice V5 saying "Please register the destination floor on the wheelchair operation panel." In addition to these voice output examples, appropriate voice guidance is provided according to the type of user determined by authentication by the security device 30. Also, the types of users who need support, such as visually impaired people and wheelchair users, described here, are just examples, and similar voice guidance may be provided for other types of users who need support, such as physically disabled people, wheelchair users, elderly people, and children.

[0074] [Registration floor processing linked to security devices] FIG. 6 is a flow chart showing the display on the display panel 41 in the car and the car call processing at the boarding floor (boarding floor) performed in conjunction with user authentication by the security device 30 installed at the landing 60.

[0075] First, the display panel 41 in the elevator displays the shared floor selection mode M11 shown in Fig. 5 as a default screen. In a situation where user authentication is not performed by the security device 30, the display M11 in the shared floor selection mode continues to be displayed (step S11). With this default screen (displayed in shared floor selection mode), the elevator control device 10 determines whether or not it has received a security release signal based on user authentication from the security device 30 installed at the landing 60 of any floor (step S12).

[0076] In step S12, if a security deactivation signal based on user authentication is received (YES in step S12), the elevator control device 10 determines whether the security deactivation floor indicated by the security deactivation signal is a floor other than the main floor (shared floor) (step S13). If it is determined in step S13 that the floor is other than the main floor (YES in step S13), the elevator control device 10 determines whether the floor (boarding floor) of the landing 60 for which the user has been authenticated by the security device 30 is included in the security-free floors (step S14).

[0077] In step S14, if the boarding floor is included in the security-release floors (YES in step S14), the elevator control device 10 determines whether the car call setting at the boarding floor at this time is automatic registration or not (step S15). In step S15, if the car call setting at the landing of the boarding floor is automatic registration (YES in step S15), the elevator control device 10 automatically registers the car call at the landing 60 of the boarding floor at this time (step S16). Here, the car call button, i.e., the landing installation button, may be lit to improve user recognition of the automatic registration, or may be turned off for security reasons.

[0078] Furthermore, in step S15, if the setting of the car call at the landing of the boarding floor is not automatic registration (NO in step S15), the elevator control device 10 permits the registration of a car call at the landing 60 of the boarding floor at this time (step S17). With this permission for car call registration, when a car call button (not shown) of the landing 60 of the corresponding floor is operated, the car call is registered. Here, the car call button, i.e., the landing installation button, may be made to flash to prompt registration.

[0079] In addition, if a security deactivation signal is not received in step S12 (NO in step S12), if the floor is not a main floor in step S13 (NO in step S13), or if the boarding floor is not included in the security deactivation floors in step S14 (NO in step S14), the display panel 41 continues to display the default screen in step S11 (display in shared floor selection mode).

[0080] 7 and 8 are flow charts showing the process after the car arrives at the boarding floor after automatic registration in step S16 or registration after car call registration permission in step S17. [A] in Fig. 7 is connected to the part "A" in Fig. 8. First, the elevator car arrives at the floor where the car call was made (security-disabled floor), the doors start to open, and the elevator user starts to get into the elevator car (step S21). Here, the elevator control device 10 judges whether the number of security-disabled floors other than the boarding floor and the main floor (shared floor) supplied from the security device 30 is "0" or less than a first predetermined number (step S22). Here, the first predetermined number is "1".

[0081] In step S22, if the number of security-disabled floors other than the boarding floor and the main floor (shared floor) is less than a first predetermined number (here, "1") (YES in step S22), the destination call automatic registration / registration permission processing unit 14 of the elevator control device 10 automatically registers the first predetermined number of security-disabled floors as registered destination floors (step S23). At this time, the display on the display panel 41 in the elevator is a display in the cancellation floor selection mode with automatic registration (for example, display M12 in the upper right of Fig. 5) based on the display information from the display information transmission unit 15. Note that even if automatic registration has been performed from the boarding area, if the card is swiped again in the elevator and a different floor, for example, another occupied floor or a shared floor, is registered, it is preferable to automatically cancel the automatically registered floor in order to prevent unnecessary stops.

[0082] After the automatic registration in step S23, the elevator control device 10 judges whether the authenticated user supplied from the security device 30 is a physically handicapped person (such as a visually impaired person or a wheelchair user) (step S24). If the user is disabled in step S24 (YES in step S24), the voice guidance transmitting unit 17 of the elevator control device 10 transmits voice information providing guidance to the automatically registered floor, and the voice guidance unit 44 in the car 50 outputs a voice providing guidance to the automatically registered floor (for example, the voice V1 shown in FIG. 5) (step S25). If the user is not disabled in step S24 (NO in step S24), the voice guidance unit 44 does not output voice guidance.

[0083] In addition, if the number of security-deactivating floors other than the boarding floor and the main floor (shared floor) is not equal to or less than the first predetermined number "1" in step S22 (NO in step S22), the elevator control device 10 judges whether the number of security-deactivating floors other than the boarding floor and the main floor (shared floor) is equal to or less than a second predetermined number (step S30). The second predetermined number here is "5".

[0084] In step S30, when the number of security-release floors other than the boarding floor and the main floor (shared floor) is equal to or less than the second predetermined number "5" (YES in step S30), the elevator control device 10 displays buttons for security-release floors other than the main floors in the destination floor display area 41a of the display panel 41 in the car based on the display information from the display information transmission unit 15 (step S31). The display on the display panel 41 at this time is in a security-release floor selection mode, such as the display M13 in the middle right of Fig. 5.

[0085] After displaying the button for the security-free floor in step S31, the elevator control device 10 judges whether the user authenticated by the security device 30 is a visually impaired person (step S32). In step S32, if the user is visually impaired (YES in step S32), the voice guidance transmitting unit 17 of the elevator control device 10 transmits voice information encouraging the use of the sub-operation panel 46, and the voice guidance unit 44 in the elevator car 50 outputs a voice (for example, voice V2 or V3 shown in Figure 5) encouraging the use of the sub-operation panel 46 (step S33).

[0086] Furthermore, in step S32, if the user is not a visually impaired person (NO in step S32), the elevator control device 10 judges whether the user authenticated by the security device 30 is a wheelchair user (step S34). In step S34, if the user is a wheelchair user (YES in step S34), the voice guidance sending unit 17 of the elevator control device 10 sends voice information encouraging the use of the wheelchair operation panel 48, and the voice guidance unit 44 in the elevator car 50 outputs voice encouraging the use of the wheelchair operation panel 48 (step S35).

[0087] The voice here may, for example, guide the user to specific floors that can be registered, such as "Please register either the XX or XX floor on the wheelchair control panel," or it may be a voice such as "Please register the destination floor on the wheelchair control panel." In step S34, if the user is not a wheelchair user (NO in step S34), no voice guidance is provided.

[0088] Furthermore, in step S30, when the number of security-disabled floors other than the boarding floor and the main floor (shared floor) exceeds the second predetermined number "5" (NO in step S30), the elevator control device 10 displays a numeric keypad input screen in the destination floor display area 41a of the display panel 41 in the car based on the display information from the display information transmission unit 15 (step S36). The display on the display panel 41 at this time is in numeric keypad mode, for example, as shown in display M14 in the lower right section of Fig. 5.

[0089] After displaying the button for the security-free floor in step S36, the elevator control device 10 judges whether the user authenticated by the security device 30 is a visually impaired person (step S37). In step S37, if the user is visually impaired (YES in step S72), the voice guidance transmitting unit 17 of the elevator control device 10 transmits voice information encouraging the use of the sub-operation panel 46, and the voice guidance unit 44 in the elevator car 50 outputs a voice (for example, voice V4 shown in Figure 5) encouraging the use of the sub-operation panel 46 (step S38).

[0090] Also, in step S37, if the user is not visually impaired (NO in step S37), the elevator control device 10 determines whether the authenticated user supplied from the security device 30 is a wheelchair user (step S39). In step S39, if the user is a wheelchair user (YES in step S39), the voice guidance transmitting unit 17 of the elevator control device 10 transmits voice information encouraging the use of the wheelchair operation panel 48, and the voice guidance unit 44 in the elevator car 50 outputs a voice (for example, voice V5 shown in Figure 5) encouraging the use of the wheelchair operation panel 48 (step S40). In step S39, if the user is not a wheelchair user (NO in step S39), no voice guidance is provided.

[0091] When the above processing is completed, the process proceeds to that shown in FIG. That is, the elevator control device 10 judges whether or not the determination based on the analysis of the image captured by the camera installed in the car 50 is invalid (step S26). If the determination based on the analysis of the image captured by the camera is invalid in step S26, the elevator control device 10 determines whether a predetermined time has elapsed since the door opening was completed in step S21 (step S27). The predetermined time here is, for example, about 10 seconds. If the predetermined time has elapsed in step S27 (YES in step S27), the elevator control device 10 displays a screen of the main floor buttons in the destination floor display area 41a of the display panel 41 in the car (step S29) based on the display information from the display information transmission unit 15. At this time, the display on the display panel 41 is in a main floor selection mode, such as the display M11 on the left side of Fig. 5.

[0092] Also, if the predetermined time has not elapsed in step S27 (NO in step S27), when voice guidance is provided after the door opening is completed, the voice guidance unit 44 in the elevator car 50 repeats the voice guidance provided up to that point (step S28) and returns to the judgment in step S27.

[0093] Then, in step S26, if the determination based on the analysis of the image captured by the camera is not invalid (valid), the elevator control device 10 determines whether or not the passengers at the landing have completed boarding the elevator car 50 by analyzing the image captured by the camera (step S41). In step S41, if it is determined that boarding into the car 50 is not complete (NO in step S41) and voice guidance is provided after the doors have opened, the voice guidance unit 44 in the car 50 repeats the voice guidance provided up to that point (step S42), and the process returns to the determination in step S41.

[0094] Then, if it is determined in step S41 that boarding into the elevator car 50 has been completed (YES in step S41), the process proceeds to step S29, and the elevator control device 10 displays a screen of the main floor buttons in the destination floor display area 41a of the display panel 41 inside the elevator car.

[0095] As described above, according to the elevator system of this embodiment, an appropriate destination floor is displayed on the display panel inside the elevator car based on the security-release floor registered for the user authenticated at the landing 60. Here, when it is determined based on the attributes of the user authenticated at the landing 60 that the user is in need of support, such as a visually impaired person or a wheelchair user, appropriate voice guidance is provided, making it possible to guide the visually impaired person or wheelchair user through the voice guidance in their operation. Furthermore, if the user authenticated at the boarding area 60 is not a user who requires assistance, such as a visually impaired person or a wheelchair user, no voice output is performed, making it possible to provide appropriate voice guidance.

[0096] Here, when the number of security-free floors registered for a user determined by authentication is a limited number, such as one, that security-free floor is automatically registered as a stop floor and voice guidance is provided for the registered destination floor, thereby enabling appropriate guidance to be given to disabled people and wheelchair users. In addition, when there are multiple security-release floors registered for a user determined by authentication, the multiple relevant security-release floors are notified and voice guidance is given to select a stop floor from among those security-release floors, thereby making it possible to provide appropriate voice guidance when there are multiple security-release floors.

[0097] In addition to the main operation panel 40 with a touch panel, the car is equipped with a sub-operation panel 46 with buttons and a wheelchair operation panel 48, and audio guidance is provided to encourage users to use the sub-operation panel 46 or the wheelchair operation panel 48 depending on their attributes, making it possible to provide appropriate guidance to visually impaired people and wheelchair users.

[0098] [Variations] It should be noted that the embodiment examples described so far have been described in detail in order to explain the present invention in an easily understandable manner, and are not necessarily limited to those having all of the configurations described.

[0099] For example, while the above-mentioned embodiment has been mainly described in terms of the visually impaired and wheelchair users, the main operation panel 40 of the car 50 may be provided with a voice recognition unit that acquires the voice spoken by the passenger and recognizes the acquired voice. When the user authenticated by the security device 30 is a physically disabled person who has difficulty operating buttons, the voice guidance transmission unit 17 of the elevator control device 10 transmits voice guidance encouraging the user to register a destination floor through voice recognition. When this voice guidance is transmitted, the voice guidance unit 44 in the car 50 outputs voice guidance encouraging the user to register a destination floor through voice recognition. This allows the physically disabled to use the elevator appropriately.

[0100] In the above-described embodiment, the process is performed based on the authentication process by the security device 30 installed at the platform 60. However, the same process may be performed when the user is authenticated by the card reader 43 (FIG. 4) installed in the elevator car 50.

[0101] In addition, in the configuration diagrams shown in Figures 1 and 2, only control lines and information lines that are considered necessary for explanation are shown, and not all control lines and information lines in the product are necessarily shown. In reality, it can be considered that almost all components are connected to each other. Furthermore, the process flows shown in the flowcharts of FIGS. 6 to 8 are also examples, and so long as the process results are the same, the order of some processes may be changed or multiple processes may be executed simultaneously.

[0102] Furthermore, when the elevator control device 10 and the destination floor registration device 20 described in this embodiment are configured as an information processing device such as a computer, the programs realizing each processing function may be prepared in non-volatile storage or memory within the computer device, or may be stored and transferred on a recording medium such as an external memory, an IC card, an SD card, or an optical disk. [Explanation of symbols]

[0103] 10... elevator control device, 11... landing release floor processing unit, 12... destination floor release floor processing unit, 13... landing call automatic registration / registration permission processing unit, 14... destination call automatic registration / registration permission processing unit, 15... display information transmission unit, 16... destination floor registration / cancellation processing unit, 17... voice guidance transmission unit, 20... destination floor registration device, 20a... CPU, 20b... main memory unit, 20c... non-volatile storage, 20d... network interface, 20e... input unit, 20f... output unit, 21... input processing unit, 22... input determination unit, 23... input information transmission unit, 24... destination floor operation display processing unit, 25... destination floor display area update unit, 26... registered floor display processing unit, 27... registered floor display area update unit, 28... voice guidance processing unit, 29...voice guidance update unit, 30...security device, 31...landing release floor transmission unit, 32...card reader, 33...camera, 40...main operation panel, 41...display panel, 41a...destination floor display area, 41b...registered floor display area, 42...input detection sensor, 43...card reader, 44...voice guidance unit, 46...sub-operation panel, 47...button, 48...wheelchair operation panel, 49...button, 50...car, 51...door, 52, 53...door side panel, 60...landing, 101...destination floor button, 102...screen change button, 103...input guidance, 104...screen change button, 111...destination floor button, 121...destination floor button, 131...floor input button, 132...cancel button, 133...entered floor display location

Claims

1. a security device that authenticates an elevator user and transmits information on a security-disabled floor registered for the user identified by the authentication to an elevator control device; an elevator control device that registers a destination floor of an elevator car or permits destination floor registration based on the security-disabled floor information transmitted from the security device; a destination floor registration device that registers a destination floor based on information of destination floor registration or destination floor registration permission from the elevator control device, The elevator control device includes a voice guidance transmission unit for providing voice guidance in the elevator car, When the user identified by the security device is a user who needs support when using the elevator, the voice guidance transmission unit transmits to the elevator car voice guidance for which a destination floor is registered or destination floor registration permission is granted based on a security-release floor registered for the user identified by the security device through authentication, and outputs the voice guidance. Elevator system.

2. When the number of security-free floors registered for the user determined by the security device through authentication is one, the elevator control device registers the corresponding one security-free floor as a destination floor, and the voice guidance transmission unit transmits voice guidance for the registered destination floor.

2. The elevator system of claim 1.

3. When the security device determines through authentication that the user has a plurality of security-free floors registered, the voice guidance transmitting unit transmits voice guidance for the corresponding plurality of security-free floors.

2. The elevator system of claim 1.

4. The elevator is equipped with a main operation panel with a touch panel display device and a sub-operation panel on which destination floor buttons are arranged, as an operation panel for registering and displaying destination floors, When the user who needs the support is visually impaired, the voice guidance transmitting unit transmits voice guidance that prompts the user to register a destination floor using a destination floor button on the sub operation panel.

2. The elevator system of claim 1.

5. Furthermore, the elevator is provided with a wheelchair operation panel as an operation panel for registering and displaying destination floors, When the user who needs support is a wheelchair user, the voice guidance transmission unit transmits voice guidance that prompts the user to register a destination floor using a destination floor button on the wheelchair operation panel.

2. The elevator system of claim 1.

6. Furthermore, the elevator is equipped with a voice recognition unit, When the user who needs support is physically disabled, the voice guidance transmitting unit transmits voice guidance that prompts the user to register a destination floor by voice recognition.

2. The elevator system of claim 1.

7. A security process for authenticating an elevator user and transmitting information on a security-disabled floor registered to the user identified by the authentication; an elevator control process for registering a destination floor of an elevator car or permitting destination floor registration based on the information on the security-unlocked floor transmitted by the security process; a destination floor registration process for registering a destination floor based on information on the destination floor registration or destination floor registration permission by the elevator control process; A voice guidance transmission process for providing voice guidance in the elevator, In the voice guidance transmission process, when the user determined by the security process is a user who needs support when using the elevator, voice guidance for which a destination floor is registered or destination floor registration permission is granted based on a security-release floor registered for the user determined by authentication in the security process is transmitted to the elevator car and output. Elevator control method.

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