Problem-solving support system

Abstract

To provide a problem-solving support system capable of supporting the resolution of various social problems such as DE& I promotion.SOLUTION: A problem-solving support system 1 includes: a database unit 10 in which problem information indicating social problems and article information associated with the social problems are associated with each other and registered, for each of the plurality of social problems; a problem information input unit 2 where problem information for the social problems that a user desires to solve is input on the basis of a user input made at a user terminal U; an article information extraction unit 3 that refers to the database unit 10 to extract article information associated with the input problem information; and an article information output unit 4 that outputs the extracted article information to the user terminal U.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a problem solving support system that supports the solution of social problems. [Background technology]

[0002] Conventionally, a card set that contributes to promoting learning about SDGs (Sustainable Development Goals) has been proposed as one of the technologies to support the resolution of social issues (see, for example, Patent Document 1). The conventional card set includes a goal card set including a plurality of goal cards, and an action card set including a plurality of action cards. The goal card includes a goal display section that displays matters related to the SDGs, and a condition action display section that displays matters related to necessary actions required to achieve the SDGs. The action card also includes an action display section that displays matters related to the necessary actions. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Registered Utility Model No. 3237934 Summary of the Invention [Problem to be solved by the invention]

[0004] However, recent social issues are not limited to issues related to the SDGs, but also include various social issues such as promoting DE&I (Diversity, Equity, and Inclusion). However, conventional card sets do not take into account various social issues such as promoting DE&I.

[0005] The present invention has been made in consideration of the above-mentioned problems, and aims to provide a problem-solving support system that can support the resolution of various social issues, such as promoting DE&I. [Means for solving the problem]

[0006] The problem-solving support system of the present invention is a problem-solving support system that supports the solving of social problems, and includes a database unit in which problem information indicating a social problem and article information associated with the social problem are registered in correspondence with each other for each of a number of social problems, a problem information input unit in which problem information for a social problem that a user wishes to solve is input based on user input made on a user terminal, an article information extraction unit that refers to the database unit and extracts article information associated with the input problem information, and an article information output unit that outputs the extracted article information to the user terminal.

[0007] According to this configuration, for various social issues such as DE&I promotion, issue information (e.g., text information) indicating the social issue is associated with article information and registered in the database unit. Then, when issue information of a social issue that a user wishes to solve is input from a user terminal, the database unit is referenced, and article information associated with the input issue information is extracted and output to the user terminal. Therefore, when there is a social issue that a user wishes to solve, the user can view article information related to the social issue and obtain hints leading to the solution of the social issue from the article information (e.g., actual examples of efforts to solve the social issue, diverse values, ways of thinking, etc.). This makes it possible to support the solution of various social issues such as DE&I promotion.

[0008] In addition, the problem solving support system of the present invention may include an article information acquisition unit that acquires new article information that is not registered in the database unit; a judgment processing unit that performs a judgment process to determine whether the acquired new article information is associated with existing assignment information registered in the database unit; a first registration processing unit that performs a first registration process to register the new article information in the database unit in correspondence with the existing assignment information when the judgment processing unit determines that the new article information is associated with the existing assignment information; and a second registration processing unit that performs a second registration process to add new assignment information associated with the new article information and register the new article information in the database unit in correspondence with the new assignment information when the judgment processing unit determines that the new article information is not associated with the existing assignment information.

[0009] According to this configuration, when new article information is associated with existing assignment information, the new article information and the existing assignment information are associated and registered in the database, and when new article information is not associated with existing assignment information, new assignment information associated with the new article information is added, and the new article information and the new assignment information are associated and registered in the database. This makes it possible to register assignment information and article information for various social issues (including new social issues that have never been seen before) in the database in association with each other.

[0010] In addition, the problem solving support system of the present invention may be provided with a third registration processing unit that performs a third registration process in which, when input of new task information associated with the extracted article information is received from the user terminal that outputted the extracted article information, the third registration process associates the new task information with the extracted article information and registers it in the database unit.

[0011] According to this configuration, when input of new assignment information associated with article information (article information output to the user terminal) is accepted from the user terminal, the new assignment information and the article information (article information output to the user terminal) are associated and registered in the database unit. This makes it possible to associate assignment information and article information for various social issues and register them in the database unit based on feedback from users.

[0012] The method of the present invention is a method executed by a problem-solving support system that supports the solving of social problems, and the problem-solving support system has a database unit in which problem information indicating a social problem and article information associated with the social problem are registered in correspondence with each other for each of a plurality of social issues, and the method includes a step of inputting problem information for a social problem that a user wishes to solve based on user input made on a user terminal, a step of referring to the database unit to extract article information associated with the input problem information, and a step of outputting the extracted article information to the user terminal.

[0013] With this method, as with the above system, when a user has a social issue that they are trying to solve, they can view article information related to that social issue and obtain hints that lead to solving the social issue from the article information (for example, actual examples of efforts to solve the social issue, diverse values ​​and ways of thinking, etc.). This can support the solving of various social issues, such as promoting DE&I.

[0014] The program of the present invention is a program executed in a problem-solving support system that supports the solving of social problems, the problem-solving support system having a database unit in which, for each of a plurality of social problems, problem information indicating the social problem and article information associated with the social problem are registered in correspondence with each other, and the program causes a computer of the problem-solving support system to execute the following processes: a process of inputting problem information of a social problem that a user wishes to solve based on user input performed on a user terminal, a process of referring to the database unit to extract article information associated with the input problem information, and a process of outputting the extracted article information to the user terminal.

[0015] Like the system above, this program allows users to view article information related to a social issue they are trying to solve, and obtain hints that lead to solving the social issue from the article information (for example, actual examples of efforts to solve the social issue, diverse values ​​and ways of thinking, etc.). This can help resolve various social issues, such as promoting DE&I. Effect of the Invention

[0016] The present invention can help resolve various social issues, such as promoting DE&I. [Brief description of the drawings]

[0017] [Figure 1] 1 is a block diagram of a problem solving support system according to an embodiment of the present invention. [Diagram 2] FIG. 2 is a flow diagram of operations (first registration processing and second registration processing) of the problem solving support system in the embodiment of the present invention. [Diagram 3] FIG. 4 is a flow diagram of operations (article information output processing and third registration processing) of the problem solving support system in the embodiment of the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0018] A problem-solving support system according to an embodiment of the present invention will be described below with reference to the drawings. In this embodiment, a problem-solving support system used in a workshop or the like that supports the promotion of DE&I will be illustrated. The problem-solving support system according to this embodiment has functions to support the resolution of social issues. These functions are realized by a program stored in the memory area of ​​the problem-solving support system.

[0019] The configuration of a problem solving support system according to an embodiment of the present invention will be described with reference to the drawings. Fig. 1 is a block diagram showing the configuration of the problem solving support system according to the present embodiment. As shown in Fig. 1, the problem solving support system 1 is connected to a user terminal U via a network N. The problem solving support system 1 is configured, for example, by a cloud server, and the user terminal U is configured, for example, by a smartphone.

[0020] The problem solving support system 1 includes an issue information input unit 2, an article information extraction unit 3, an article information output unit 4, an article information acquisition unit 5, a judgment processing unit 6, a first registration processing unit 7, a second registration processing unit 8, a third registration processing unit 9, and a database unit 10. In the database unit 10, issue information indicating a social issue and article information associated with the social issue are registered in association with each other for each of a plurality of social issues.

[0021] Article information associated with a social issue (e.g., URLs of websites on which articles related to this social issue are posted) is registered in the database unit 10 in association with the social issue. The article information may be the article data itself posted on the website. Publicly known technology such as database generation AI can be used to create such a database unit 10.

[0022] <Viewing article information related to social issues> The problem information input unit 2 has a function of inputting problem information of a social problem that a user wishes to solve based on a user input made at the user terminal U. For example, when an operation of selecting "limited options for welfare equipment" from various social problems displayed on the screen of the user terminal U (which may be performed by voice input or text input) is performed, the problem information of "limited options for welfare equipment" is input to the problem solving support system 1 as a social problem that the user wishes to solve.

[0023] The article information extraction unit 3 has a function of extracting article information associated with the input problem information by referring to the database unit 10. For example, when problem information that "there is a limited number of choices for welfare equipment" is input to the problem solving support system 1, the database unit 10 is referred to and article information (such as the URL of a website containing an article related to this social problem) registered in association with the problem information that "there is a limited number of choices for welfare equipment" is extracted.

[0024] The article information output unit 4 has a function of outputting the extracted article information (such as the extracted website URL) to the user terminal U. Based on the article information sent from the problem solving support system 1, the user terminal U becomes able to view articles (articles posted on websites) related to the social problem that the user wishes to solve.

[0025] <Add new article information> The article information acquisition unit 5 has a function of acquiring new article information that is not registered in the database unit 10. To acquire new article information, known techniques such as website crawling can be used.

[0026] The judgment processing unit 6 has a function of performing judgment processing to judge whether the acquired new article information is associated with existing assignment information registered in the database unit 10. For example, a process is performed in which the database administrator (system administrator) is asked which of the existing assignment information the acquired new article information corresponds to. If the database administrator inputs the corresponding assignment information (existing assignment information), it is judged that the acquired new article information is associated with that assignment information (existing assignment information). On the other hand, if the database administrator inputs that the acquired new article information does not correspond to any of the assignment information, it is judged that the acquired new article information is not associated with the existing assignment information.

[0027] The first registration processing unit 7 has a function of performing a first registration process of registering the new article information in the database unit 10 in association with the existing assignment information when the determination processing unit 6 determines that the new article information is associated with the existing assignment information. Note that the number of existing assignment information associated with the new article information (the existing assignment information registered in the database unit 10 in association with the new article information) may be one or more.

[0028] The second registration processing unit 8 has a function of performing a second registration process, when the determination processing unit 6 determines that the new article information cannot be associated with the existing assignment information, of adding new assignment information associated with the new article information and registering the new article information in the database unit 10 in association with the new assignment information. For example, a process is performed in which a database administrator (system administrator) is asked about new assignment information to be associated with the new article information, and registration in the database unit 10 is performed based on an input from the database administrator. Note that the number of new assignment information associated with the new article information (new assignment information registered in the database unit 10 in association with the new article information) may be more than one.

[0029] <Reflecting user feedback> The third registration processing unit 9 has a function of performing a third registration process in which, when input of new assignment information associated with the extracted article information is accepted from the user terminal U that has output the article information, the new assignment information is associated with the extracted article information and registered in the database unit 10. For example, a process is performed in which a database administrator (system administrator) is asked about the input new assignment information (new assignment information to be associated with the article information), and registration in the database unit 10 is performed based on the input from the database administrator. Note that the number of new assignment information associated with the article information (new assignment information associated with the article information and registered in the database unit 10) may be more than one.

[0030] The operation of the problem solving support system 1 configured as above will be described with reference to the flow charts of FIG. 2 and FIG.

[0031] Fig. 2 is a flow diagram of registration processing (first registration processing and second registration processing) in the database unit 10 in the problem solving support system 1 of this embodiment. As shown in Fig. 2, when registering in the database unit 10, first, the article information acquisition unit 5 automatically acquires new article information that has not been registered in the database unit 10 (S10). Then, the judgment processing unit 6 judges whether or not the acquired new article information can be associated with existing problem information registered in the database unit 10 (S11).

[0032] When the determination processing unit 6 determines that the new article information is associated with the existing assignment information, the first registration processing unit 7 registers the new article information in the database unit 10 in association with the existing assignment information (S12). On the other hand, when the determination processing unit 6 determines that the new article information is not associated with the existing assignment information, the second registration processing unit 8 adds new assignment information associated with the new article information, and registers the new article information in the database unit 10 in association with the new assignment information (S13).

[0033] FIG. 3 is a flow diagram when article information related to a social issue is viewed and fed back to the database unit 10 (third registration process) in the problem solving support system 1 of this embodiment. As shown in FIG. 3, when viewing article information related to a social issue, when a user inputs something at the user terminal U, the problem information input unit 2 inputs problem information (problem information on a social issue that the user wishes to solve) based on the user input (S20). Then, the article information extraction unit 3 refers to the database unit 10 and extracts article information associated with the input problem information (S21). Then, the article information output unit 4 outputs the extracted article information (such as the URL of the extracted website) to the user terminal U (S22).

[0034] Thereafter, when input of new assignment information associated with the extracted article information is received from the user terminal U that output the extracted article information (S23), the third registration processing unit 9 associates the extracted article information with the new assignment information and registers it in the database unit 10 (S24).

[0035] According to the problem solving support system 1 of the present embodiment, for various social issues such as DE&I promotion, problem information (e.g., text information) indicating the social issue is associated with article information and registered in the database unit 10. Then, when problem information of a social issue that the user wishes to solve is input from the user terminal U, the database unit 10 refers to and extracts article information associated with the input problem information, and outputs it to the user terminal U. Therefore, when there is a social issue that the user is trying to solve, the user can view article information related to the social issue, and can obtain hints leading to the solution of the social issue from the article information (e.g., actual examples of efforts to solve the social issue, diverse values, ways of thinking, etc.). This makes it possible to support the solution of various social issues such as DE&I promotion.

[0036] Furthermore, in this embodiment, when new article information is associated with existing assignment information, the new article information and the existing assignment information are associated and registered in the database unit 10, and when new article information is not associated with existing assignment information, new assignment information associated with the new article information is added, and the new article information and the new assignment information are associated and registered in the database unit 10. This makes it possible to register assignment information and article information for various social issues (including new social issues that have never been seen before) in the database unit 10 in association with each other.

[0037] Furthermore, in this embodiment, when an input of new assignment information associated with article information (article information output to the user terminal U) is accepted from the user terminal U, the new assignment information and the article information (article information output to the user terminal U) are associated with each other and registered in the database unit 10. This makes it possible to register assignment information and article information for various social issues in the database unit 10 in association with each other based on feedback from users.

[0038] Although the embodiments of the present invention have been described above by way of example, the scope of the present invention is not limited to these, and changes and modifications can be made according to the purpose within the scope of the claims. [Industrial Applicability]

[0039] As described above, the problem-solving support system of the present invention has the effect of being able to support the resolution of various social issues, such as promoting DE&I, and is useful for use in workshops and the like that support the promotion of DE&I. [Explanation of symbols]

[0040] 1. Problem-solving support system 2. Task information input section 3 Article information extraction section 4. Article information output section 5. Article Information Acquisition Section 6 Judgment processing unit 7 First registration processing unit 8. Second registration processing section 9. Third registration processing unit 10 Database Section N Network U User Terminal

Claims

1. A problem-solving support system that supports the resolution of social problems, A database unit in which issue information indicating a social issue and article information related to the social issue are registered in association with each other for each of a plurality of social issues; a problem information input unit to which problem information of a social problem that a user wishes to solve is input based on a user input made on a user terminal; an article information extraction unit that refers to the database unit and extracts article information associated with the input assignment information; an article information output unit that outputs the extracted article information to the user terminal; A problem-solving support system that includes:

2. an article information acquisition unit that acquires new article information that is not registered in the database unit; a determination processing unit that performs a determination process to determine whether the acquired new article information is associated with existing assignment information registered in the database unit; a first registration processing unit that performs a first registration process to register the new article information in the database unit in association with the existing assignment information when the determination processing unit determines that the new article information is associated with the existing assignment information; a second registration processing unit that performs a second registration process in which, when the determination processing unit determines that the new article information is not associated with the existing assignment information, new assignment information associated with the new article information is added, and the new article information is associated with the new assignment information and registered in the database unit; The problem solving support system according to claim 1 , comprising:

3. The problem solving support system of claim 1, further comprising a third registration processing unit that performs a third registration process in which, when input of new assignment information associated with the extracted article information is received from the user terminal that outputs the extracted article information, the third registration process corresponds to the new assignment information and registers it in the database unit.

4. A method to be implemented in a problem-solving support system that supports the resolution of social issues, The problem-solving support system includes a database unit in which problem information indicating a social problem and article information associated with the social problem are registered in association with each other for each of a plurality of social problems; The method comprises: A step of inputting problem information of a social problem that a user wishes to solve based on a user input performed on a user terminal; A step of extracting article information associated with the input subject information by referring to the database unit; outputting the extracted article information to the user terminal; A method comprising:

5. There is a program that runs on a problem-solving support system that helps solve social issues. The problem-solving support system includes a database unit in which problem information indicating a social problem and article information associated with the social problem are registered in association with each other for each of a plurality of social problems; The program is installed in a computer of the problem solving support system, A process of inputting problem information of a social problem that a user wishes to solve based on a user input made on a user terminal; A process of extracting article information associated with the input assignment information by referring to the database unit; outputting the extracted article information to the user terminal; A program to execute.

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