Counseling support system, counseling support method, and program

Abstract

To provide a counseling support system, etc. that can appropriately disclose personal information.SOLUTION: A counseling support system 10 has an attribute information reception unit 111, a setting unit 112, and a display control unit 113. The attribute information reception unit 111 accepts attribute information of a user and multiple other parties from a user terminal and multiple other party terminals, respectively, via a network. The setting unit 112 refers to disclosure level information regarding the disclosure level of attribute information stored in a predetermined storage device and sets a disclosure content of the attribute information of the user. The display control unit 113 applies the user's character image to be displayed on the multiple other party terminals according to the disclosure content and outputs the applied character image to be displayed on the other party terminals in place of the user's image.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present disclosure relates to a counseling support system, a counseling support method, and a program. [Background technology]

[0002] A system has been proposed that allows users to consult with counselors or others about health issues via a network.

[0003] For example, Patent Document 1 discloses an online medical examination system in which a doctor's device and a patient's device are connected via an Internet line, and each device has a function of controlling the peripheral devices of the other device.

[0004] Patent Document 2 discloses a method for constructing a database in which vital signs data is acquired in real time in the vicinity of a user as first information, second information different from the first information is acquired, the correlation between the two pieces of information is analyzed, and the result is associated with the user's condition.

[0005] Patent document 3 discloses an information processing system in which an acquisition unit acquires a first behavior and an identification unit has a function of identifying the severity of a disease based on the first behavior and reference information, and the reference information indicates the relationship between a characteristic of the disease and a second behavior and the second behavior. [Prior art documents] [Patent documents]

[0006] [Patent Document 1] JP 2023-055668 A [Patent Document 2] JP 2018-206213 A [Patent Document 3] Patent Publication No. 2022-082968 Summary of the Invention [Problem to be solved by the invention]

[0007] However, when the above-mentioned technology is used, a problem arises in that a client who wishes to receive counseling involving multiple participants must disclose personal information.

[0008] In view of the above problems, the present disclosure provides a counseling support system and the like that can appropriately disclose personal information. [Means for solving the problem]

[0009] The counseling support system according to the present disclosure has an attribute information receiving unit, a setting unit, and a display control unit. The attribute information receiving unit receives attribute information of a user and multiple others from a user terminal and each of multiple others' terminals via a network. The setting unit sets the disclosure content of the user's attribute information by referring to disclosure level information related to the disclosure level for the attribute information stored in a predetermined storage device. The display control unit applies a character image of the user to be displayed on each of the others' terminals according to the disclosure content, and outputs the applied character image so as to be displayable on the others' terminal in place of the image of the user.

[0010] In the counseling support method according to the present disclosure, a computer executes the following processes. The computer receives attribute information of a user and multiple other people from a user terminal and each of multiple other people's terminals via a network. The computer sets the disclosure content of the user's attribute information by referring to disclosure level information related to the disclosure level for the attribute information stored in a predetermined storage device. The computer applies a character image of the user to be displayed on each of the other people's terminals in accordance with the disclosure content, and outputs the applied character image so as to be displayable on the other people's terminal in place of an image of the user.

[0011] A program according to the present disclosure causes a computer to execute the following counseling support method. The computer receives attribute information of a user and multiple other people from a user terminal and each of multiple other people's terminals via a network. The computer sets the disclosure content of the user's attribute information by referring to disclosure level information related to the disclosure level for the attribute information stored in a specified storage device. The computer applies a character image of the user to be displayed on each of the other people's terminals in accordance with the disclosure content, and outputs the applied character image so as to be displayable on the other people's terminal in place of the image of the user. Effect of the Invention

[0012] According to the present disclosure, it is possible to provide a counseling support system etc. that can appropriately disclose personal information. [Brief description of the drawings]

[0013] [Figure 1] 1 is a block diagram of a counseling support system according to one embodiment of the present disclosure. [Diagram 2] 1 is a flowchart of a counseling support method according to the present disclosure. [Diagram 3] 1 is a block diagram of a counseling support system according to one embodiment of the present disclosure. [Figure 4] FIG. 2 is a diagram illustrating the processing of the counseling support system. [Diagram 5] FIG. 2 is a perspective view showing a state of a user according to the present disclosure. [Figure 6] FIG. 13 is a diagram showing a counseling screen according to the present disclosure. [Figure 7] FIG. 2 is a block diagram illustrating a hardware configuration of a computer. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0014] The present invention will be described below through the embodiments of the invention, but the invention according to the claims is not limited to the following embodiments. In addition, not all of the configurations described in the embodiments are necessarily essential as means for solving the problems. For clarity of explanation, the following description and drawings are omitted and simplified as appropriate. In each drawing, the same elements are given the same reference numerals, and duplicate explanations are omitted as necessary.

[0015] <Embodiment 1> A first configuration example of the counseling support system 10 will be described below with reference to FIG. 1. The counseling support system 10 supports counseling by connecting each of the terminals (participant terminals) of a plurality of participants online so that they can communicate with each other. Here, counseling refers to opportunities for various consultations, information sharing, advice, etc. The counseling support system 10 includes, for example, a computer or a server. The counseling support system 10 has, as its main components, an attribute information receiving unit 111, a setting unit 112, and a display control unit 113.

[0016] The attribute information receiving unit 111 receives attribute information of the user and multiple other people from the user terminal and the multiple other people's terminals via the network. The attribute information includes at least one of the user's name, sex, age, address, occupation, family structure, educational background, medical history, and the like.

[0017] The setting unit 112 sets the disclosure content of the user's attribute information by referring to disclosure level information on the disclosure level for the attribute information stored in a predetermined storage device.

[0018] The display control unit 113 applies a character image of the user to be displayed on each of the other party's terminals in accordance with the disclosure contents, and outputs the applied character image so that it can be displayed on the other party's terminal in place of the image of the user. The character image is, for example, an avatar. An avatar is a character that represents the user in online counseling. The character image may be a still image or a video. For example, the display control unit 113 obtains a character image from a storage unit that stores a predetermined character image, and applies the obtained character image to the user.

[0019] Next, the process executed by the counseling support system 10 will be described with reference to Fig. 2. Fig. 2 is a flowchart of the counseling support method according to the present disclosure.

[0020] First, the attribute information receiving unit 111 of the counseling support system 10 receives attribute information of participants in the online counseling including the user and other people (step S11). More specifically, the attribute information receiving unit 111 receives the attribute information of the user and the multiple other people from each of the user terminal and the multiple other people terminals via the network.

[0021] Next, the setting unit 112 sets the disclosure content of the attribute information of the user by referring to disclosure level information on the disclosure level for the attribute information stored in a predetermined storage device (step S12).

[0022] Next, the display control unit 113 applies the character image of the user to be displayed on each of the other terminals according to the disclosure contents (step S13), and outputs the applied character image so as to be displayable on the other terminals in place of the image of the user (step S14). After outputting the character image to the other terminals, the counseling support system 10 ends the series of processes.

[0023] The above describes the configuration and processing of the counseling support system 10. With the above-mentioned configuration, the counseling support system 10 outputs a character image representing the user to the other person's terminal. At this time, the counseling support system 10 applies a character image that matches the disclosure content set according to the user's attribute information. In this way, the counseling support system 10 appropriately discloses user information. Therefore, the counseling support system 10 can support the smooth conduct of counseling in which the user participates.

[0024] The counseling support system 10 may have a processor and a storage device as components not shown. The storage device of the counseling support system 10 includes a storage device including a non-volatile memory such as a flash memory or an SSD (Solid State Drive). In this case, the storage device of the counseling support system 10 stores a computer program (hereinafter simply referred to as a program) for executing the above-mentioned method. The processor also reads the computer program from the storage device into a buffer memory such as a DRAM (Dynamic Random Access Memory) and executes the program.

[0025] Each of the components of the counseling support system 10 may be realized by dedicated hardware. Also, some or all of the components may be realized by general-purpose or dedicated circuits, processors, etc., or a combination of these. These may be configured by a single chip, or by multiple chips connected via a bus. Some or all of the components of each device may be realized by a combination of the above-mentioned circuits, etc., and programs. Also, a CPU (Central Processing Unit), GPU (Graphics Processing Unit), FPGA (field-programmable gate array), etc. may be used as the processor. The description of the configuration described here may also be applied to other devices or systems described below in this disclosure.

[0026] As described above, according to this embodiment, it is possible to provide a counseling support system or the like that can appropriately disclose personal information.

[0027] <Embodiment 2> Next, the counseling support system 20 will be described with reference to FIG. 3. FIG. 3 is a block diagram of the counseling support system 20 according to one embodiment of the present disclosure. The counseling support system 20 is communicatively connected to a user terminal 300 and a plurality of other person's terminals 400 (first other person's terminal 400A to fourth other person's terminal 400D) via a network N1. With the above-mentioned configuration, the counseling support system 20 can provide an online counseling environment to each terminal. The counseling support system 20 may support online counseling by linking with a server for online meetings (not shown).

[0028] The counseling support system 20 mainly includes an attribute information receiving unit 111, a setting unit 112, a display control unit 113, a feeling estimation unit 114, a management operation receiving unit 115, and a memory unit 120.

[0029] In the counseling support system 20, the display control unit 113 outputs a character image of the user to be displayed on each of the other person's terminals 400 so that the character image can be displayed on the user terminal 300. This allows the counseling support system 20 to provide an opportunity to receive counseling while appropriately controlling the disclosure of user information.

[0030] At this time, the display control unit 113 may request permission from the user terminal to display the character image on the other person's terminal 400. In this case, the display control unit 113 outputs the character image to each of the other person's terminals 400 after receiving permission from the user terminal 300. With this configuration, the counseling support system 20 can leave the decision on disclosing user information to the user. Therefore, the counseling support system 20 can suppress the disclosure of inappropriate information.

[0031] In the counseling support system 20, the setting unit 112 can set individual disclosure contents for each other's terminal 400 according to the attribute information of each other person. That is, the counseling support system 20 can set different contents for the character image to be output to the first other's terminal 400A and the character image to be output to the second other's terminal 400B in the other's terminal 400, for example. In this case, the display control unit 113 applies multiple types of character images corresponding to the individual disclosure contents. Furthermore, the display control unit 113 can output the applied multiple types of character images individually to the other's terminal 400. This allows the counseling support system 20 to disclose different information depending on the other party.

[0032] The storage unit 120 is a non-volatile storage device such as a flash memory, and stores at least the disclosure information. The storage unit 120 may also store one or more character images. When the storage unit 120 stores a plurality of types of character images, the display control unit 113 may select a character image to be applied to the user from the plurality of types of character images stored in the storage unit 120. Note that the storage unit 120 may store a plurality of character images that can be combined. In this case, the display control unit 113 may combine the plurality of character images and apply them to the user.

[0033] In addition, in the counseling support system 20, the setting unit 112 can set not to disclose the participation of the user to at least one or more other terminals 400 based on the individual disclosure contents. That is, the counseling support system 20 can set not to display not only the user's own image but also the character image in the individually set character image depending on the other party. This allows the counseling support system 20 to disclose user information in a more flexible manner.

[0034] The counseling support system 20 differs from the counseling support system 10 in that it has a feeling estimation unit 114. The feeling estimation unit 114 has a function of estimating a user's feeling based on an image of the user or the contents of the user's utterance. Note that the feeling estimation unit 114 may be configured to estimate the user's feeling by linking with a trained model provided inside the counseling support system 20 or outside the counseling support system 20.

[0035] In the counseling support system 20, when the emotion estimation unit 114 estimates an emotion showing empathy, the display control unit 113 causes the other person's terminal 400 that outputs the character image to individually present the result of estimating the empathy state. The empathy state refers to a state in which the user shows empathy with the utterance of another person. The empathy state includes, for example, a state in which the user nods. The empathy state includes, for example, a state in which the user makes an utterance showing agreement. The result of estimating the empathy state may be displayed, for example, by a predetermined icon. The result of estimating the empathy state may be presented, for example, by text information or audio information. With this configuration, the counseling support system 20 can support the user in conveying the emotion of the user to another person even when it is difficult for the character image to convey a subtle expression of emotion.

[0036] The counseling support system 20 further includes a management operation receiving unit 115. The management operation receiving unit 115 receives operations performed by a counseling manager. The management operation receiving unit 115 receives an operation for setting whether or not to display on the other person's terminal 400 that the user is participating. This allows the counseling support system 20 to realize information control in various modes.

[0037] In the counseling support system 20, the management operation receiving unit 115 can individually set the range in which the user's statement is transmitted to other terminals based on the disclosure contents. This allows the counseling support system 20 to realize information control in various modes.

[0038] Next, the process performed by the counseling support system 20 will be described with reference to Fig. 4. Fig. 4 is a diagram showing the process performed by the counseling support system 20. The process shown in Fig. 4 is an example of the process performed by the setting unit 112 and the display control unit 113.

[0039] The setting unit 112 accepts attribute information of a user and sets the disclosure content of the user's information from the accepted attribute information of the user. At this time, the setting unit 112 accepts, for example, a plurality of pieces of attribute information (attribute 1, attribute 2, attribute 3, ...) from the user terminal 300. The setting unit 112 further refers to the disclosure level information stored in the storage unit 120. The disclosure level information includes a rule as to whether or not the attribute information should be disclosed. The setting unit 112 sets whether or not each attribute should be disclosed by referring to the disclosure level information. For example, the setting unit 112 sets the disclosure content such that attribute 1 is not disclosed, attribute 2 is disclosed, and attribute 3 is dealt with individually. The individual handling is intended to deal with the setting according to the attribute of each participant.

[0040] For example, the individual handling may be such that attribute 3 is disclosed to participants of the same gender, but not to participants of different genders. Alternatively, the individual handling may be such that attribute 3 is disclosed to participants who have a predetermined percentage or more of common attributes, but not to other participants. The content of the individual handling may be set by the user.

[0041] Next, the display control unit 113 receives the disclosure contents from the setting unit 112 and applies the character image. At this time, the display control unit 113 refers to the attribute information of each participant (attribute information of others). The display control unit 113 also selects a character image to be applied to the user. This allows the display control unit 113 to apply a character image for each other person.

[0042] Next, a state when a user uses the counseling support system 20 will be described with reference to Fig. 5. Fig. 5 is a perspective view showing a state of a user U according to the present disclosure. In Fig. 5, the user U is participating in online counseling using a user terminal 300.

[0043] The user terminal 300 is a computer. The user terminal 300 has a speaker 301, a camera 302, a microphone 303, and a display 304 as main components of a user interface. As a computer, the user terminal 300 has various components such as a CPU and a memory. The user terminal 300 may also have an information input means for accepting operations from the user U. Examples of the information input means include a keyboard, a touch panel, a mouse, and a remote control.

[0044] The user terminal 300 supplies a signal of an image of the user U captured by a camera 302 to the counseling support system 20. The user terminal 300 also supplies a signal of an audio signal picked up by a microphone 303 to the counseling support system 20. The user terminal 300 also receives audio and an image of another person from the counseling support system 20, and outputs these signals from a speaker 301 and a display 304.

[0045] Next, an image of online counseling will be described with reference to FIG. 6. FIG. 6 is a diagram showing a counseling screen according to the present disclosure. FIG. 6 shows images viewed by each of the three participants. The upper image 330 shows an image displayed on the display 304 of the user terminal 300 used by the user U. The center image 430A shows an image displayed on the first other's terminal 400A used by the participant A. The lower image 430D shows an image displayed on the fourth other's terminal 400D used by the participant D.

[0046] In the image 330, an image of the user U captured by the camera 302 is displayed large in the center. Also, a character image Q applied by the counseling support system 20 is shown at the lower right of the user U. The character image Q is an image applied in accordance with the disclosure content of the user U set by the setting unit 112 of the counseling support system 20.

[0047] The counseling support system 20 can apply the character image Q so as not to identify the user U. The counseling support system 20 can also reflect and display the movements of the user U's head, mouth, hands, etc. in the character image Q in accordance with the user U's movements.

[0048] On the right side of the image 330, a first other person's image 331, a second other person's image 332, a third other person's image 333, and a fourth other person's image 334 are shown. The first other person's image 331 is an image of participant A provided from the first other person's terminal 400A. Similarly, the second other person's image 332 is an image of participant B provided from the second other person's terminal 400B. The third other person's image 333 is an image of participant C provided from the third other person's terminal 400C. The fourth other person's image 334 is an image of participant D provided from the fourth other person's terminal 400D.

[0049] In the image 330, a character image Q is displayed in the upper right portion of the third other person image 333 and the fourth other person image 334. This indicates that the user U is displayed as the character image Q to the participants C and D. By the counseling support system 20 displaying such an image on the user terminal 300, the counseling support system 20 can make the user U aware of the disclosure contents of the information for each participant.

[0050] The image 430A is an image visually recognized by the participant A. The image 430A displays an image of the user U. The counseling support system 20 outputs an image of the user U to the participant A. Therefore, the participant A can visually recognize the image of the user U.

[0051] The image 430D is the image viewed by the participant D. In the image 430D, a character image Q is displayed instead of the image of the user U. The counseling support system 20 does not output an image of the user U to the participant D, but instead outputs the character image Q. Therefore, the participant A does not view the image of the user U, but instead views the character image Q.

[0052] As described above, the counseling support system 20 sets the disclosure contents of the information of the user U according to the participant, and outputs information according to the set disclosure contents to the other person's terminal 400 used by each participant. Note that the character image Q shown in Fig. 6 is the same for the participant C and the participant D, but the character image Q may be different for each participant. The display control unit 113 can apply the character image individually according to the attribute information of the participant.

[0053] As described above, according to this embodiment, it is possible to provide a counseling support system etc. that can appropriately disclose personal information.

[0054] <Example of hardware configuration> Below, a case will be described in which each functional configuration of the counseling support system in the present disclosure is realized by a combination of hardware and software.

[0055] FIG. 7 is a block diagram illustrating a hardware configuration of a computer. The counseling support system in the present disclosure can realize the above-mentioned functions by a computer 500 including the hardware configuration shown in the figure. The computer 500 may be a portable computer such as a smartphone or a tablet terminal, or a stationary computer such as a PC. The computer 500 may be a dedicated computer designed to realize each device, or may be a general-purpose computer. The computer 500 can realize a desired function by installing a specified application.

[0056] The computer 500 has a bus 502, a processor 504, a memory 506, a storage device 508, an input / output interface 510, and a network interface 512. The bus 502 is a data transmission path for the processor 504, the memory 506, the storage device 508, the input / output interface 510, and the network interface 512 to transmit and receive data to and from each other. However, the method of connecting the processor 504 and other components to each other is not limited to a bus connection.

[0057] The processor 504 is one of various processors such as a CPU, a GPU, an FPGA, etc. The memory 506 is a main storage device realized using a RAM (Random Access Memory) or the like.

[0058] The storage device 508 is an auxiliary storage device realized using a hard disk, an SSD, a memory card, a ROM (Read Only Memory), etc. The storage device 508 stores a program for realizing a desired function. The processor 504 reads the program into the memory 506 and executes it to realize each functional component of each device.

[0059] The input / output interface 510 is an interface for connecting the computer 500 to an input / output device. For example, the input / output interface 510 is connected to an input device such as a keyboard and an output device such as a display device.

[0060] The network interface 512 is an interface for connecting the computer 500 to a network.

[0061] Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above-mentioned embodiments. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present disclosure within the scope of the present disclosure. Furthermore, each embodiment can be appropriately combined with other embodiments.

[0062] Each drawing is merely an example for describing one or more embodiments. Each drawing may relate not only to one particular embodiment, but to one or more other embodiments. As can be understood by those skilled in the art, various features or steps described with reference to any one drawing may be combined with features or steps shown in one or more other drawings to create an embodiment not explicitly shown or described, for example. Not all features or steps shown in any one drawing are necessary to describe an exemplary embodiment, and some features or steps may be omitted. The order of steps described in any drawing may be changed as appropriate.

[0063] A part or all of the above-described embodiments can be described as, but is not limited to, the following supplementary notes. (Appendix 1) an attribute information receiving unit that receives attribute information of the user and a plurality of other people from the user terminal and the plurality of other people's terminals via a network; a setting unit that sets disclosure content of the attribute information of the user by referring to disclosure level information on a disclosure level for the attribute information stored in a predetermined storage device; a display control unit that applies a character image of the user to be displayed on each of the other terminals in accordance with the disclosure content, and outputs the applied character image so as to be displayable on the other terminals in place of an image of the user; A counseling support system that provides: (Appendix 2) the display control unit outputs the character image of the user to be displayed on each of the other party's terminals in a displayable manner on the user terminal; Attachment 1, a counseling support system. (Appendix 3) the display control unit requests permission to display the character image on the other terminals from the user terminal, and outputs the character image to each of the other terminals after receiving the permission from the user terminal. Attachment 2, a counseling support system. (Appendix 4) The setting unit sets the disclosure content for each of the other terminals according to the attribute information of each of the other terminals; The display control unit applies a plurality of types of the character images corresponding to the individual disclosure contents, and outputs the applied plurality of types of the character images to the other person's terminal individually. Attachment 1, a counseling support system. (Appendix 5) The setting unit is capable of setting not to disclose the participation of the user to at least one or more of the other terminals based on the individual disclosure contents. A counseling support system as described in Appendix 4. (Appendix 6) A feeling estimation unit that estimates a feeling of the user based on an image of the user or a content of an utterance of the user, when the feeling estimation unit estimates the feeling of sympathy, the display control unit causes the other person's terminal that outputs the character image to individually display a result of estimating the feeling. A counseling support system according to any one of appendix 1 to 5. (Appendix 7) The system further includes a management operation receiving unit for receiving operations performed by a counseling manager, the management operation receiving unit receives an operation for setting whether or not to display, for each of the other terminals, that the user is participating; A counseling support system according to any one of appendix 1 to 5. (Appendix 8) The management operation reception unit can individually set a range in which the user's remarks are transmitted to the other party's terminal based on the disclosure content. 7. A counseling support system as described in appendix 7. (Appendix 9) The computer receiving attribute information of the user and the plurality of other persons from the user terminal and the plurality of other persons' terminals via a network; Set the disclosure content of the attribute information of the user by referring to disclosure level information on the disclosure level for the attribute information stored in a predetermined storage device; adapting a character image of the user to be displayed on each of the other terminals in accordance with the disclosure content, and outputting the adapted character image so as to be displayable on the other terminals in place of an image of the user; Counseling support methods. (Appendix 10) receiving attribute information of the user and the plurality of other persons from the user terminal and the plurality of other persons' terminals via a network; Set the disclosure content of the attribute information of the user by referring to disclosure level information on the disclosure level for the attribute information stored in a predetermined storage device; adapting a character image of the user to be displayed on each of the other terminals in accordance with the disclosure content, and outputting the adapted character image so as to be displayable on the other terminals in place of an image of the user; A counseling support method is executed by a computer. program.

[0064] Some or all of the elements (e.g., configurations and functions) described in Supplementary Notes 2 to 8 that are dependent on Supplementary Note 1 may also be dependent on Supplementary Notes 9 and 10 in the same dependent relationship as Supplementary Notes 2 to 8. Some or all of the elements described in any Supplementary Note may be applied to various hardware, software, recording means for recording software, systems, and methods. [Explanation of symbols]

[0065] 10 Counseling Support System 20 Counseling Support System 111 Attribute Information Reception Department 112 Setting section 113 Display control unit 114 Emotion estimation part 115 Management Operation Reception Department 120 Storage section 300 User terminals 301 Speaker 302 Camera 303 Microphone 304 Display 330 images 331 First Other Image 332 Second Other Image 333 Third Person Image 334 4th Other Image 400 Other terminal 500 Computers 502 Bus 504 Processor 506 Memory 508 Storage Devices 510 Input / Output Interface 512 Network Interface N1 Network U User Q Character Image

Claims

1. an attribute information receiving unit that receives attribute information of the user and a plurality of other people from the user terminal and the plurality of other people's terminals via a network; a setting unit that sets disclosure content of the attribute information of the user by referring to disclosure level information on a disclosure level for the attribute information stored in a predetermined storage device; a display control unit that applies a character image of the user to be displayed on each of the other terminals in accordance with the disclosure content, and outputs the applied character image so as to be displayable on the other terminals in place of an image of the user; A counseling support system that provides:

2. the display control unit outputs the character image of the user to be displayed on each of the other party's terminals in a displayable manner on the user terminal; The counseling support system according to claim 1 .

3. the display control unit requests permission to display the character image on the other terminals from the user terminal, and outputs the character image to each of the other terminals after receiving the permission from the user terminal. The counseling support system according to claim 2.

4. The setting unit sets the disclosure content for each of the other terminals according to the attribute information of each of the other terminals; The display control unit applies a plurality of types of the character images corresponding to the individual disclosure contents, and outputs the applied plurality of types of the character images to the other person's terminal individually. The counseling support system according to claim 1 .

5. The setting unit is capable of setting not to disclose the participation of the user to at least one or more of the other terminals based on the individual disclosure contents. The counseling support system according to claim 4.

6. A feeling estimation unit that estimates a feeling of the user based on an image of the user or a content of an utterance of the user, when the feeling estimation unit estimates the feeling of sympathy, the display control unit causes the other person's terminal that outputs the character image to individually display a result of estimating the feeling. The counseling support system according to any one of claims 1 to 5.

7. The system further includes a management operation receiving unit for receiving operations performed by a counseling manager, the management operation receiving unit receives an operation for setting whether or not to display, for each of the other terminals, that the user is participating; The counseling support system according to any one of claims 1 to 5.

8. The management operation reception unit can individually set a range in which the user's remarks are transmitted to the other party's terminal based on the disclosure content. The counseling support system according to claim 7.

9. The computer receiving attribute information of the user and the plurality of other persons from the user terminal and the plurality of other persons' terminals via a network; Set the disclosure content of the attribute information of the user by referring to disclosure level information on the disclosure level for the attribute information stored in a predetermined storage device; adapting a character image of the user to be displayed on each of the other terminals in accordance with the disclosure content, and outputting the adapted character image so as to be displayable on the other terminals in place of an image of the user; Counseling support methods.

10. receiving attribute information of the user and the plurality of other persons from the user terminal and the plurality of other persons' terminals via a network; Set the disclosure content of the attribute information of the user by referring to disclosure level information on the disclosure level for the attribute information stored in a predetermined storage device; adapting a character image of the user to be displayed on each of the other terminals in accordance with the disclosure content, and outputting the adapted character image so as to be displayable on the other terminals in place of an image of the user; A counseling support method is executed by a computer. program.

Images