Coin processing system and coin processing method

Abstract

To contribute to a continuous operation of a coin processing device.SOLUTION: A coin processing system 1 includes: a first coin processing device 201 and a second coin processing device 202 that perform first processing or second processing in accordance with a user's selection; and a computer (a management device 11) that executes notification control including a notification that prompts the first coin processing device or the second coin processing device to perform the first processing and a notification that prompts the first coin processing device or the second coin processing device to perform the second processing based on a cash amount of the first coin processing device and a cash amount of the second coin processing device. The computer does not perform the notification that prompts the second coin processing device to perform the first processing when performing the notification that prompts the first coin processing device to perform the first processing, and does not perform the notification that prompts the second coin processing device to perform the second processing when performing the notification that prompts the first coin processing device to perform the second processing.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The technology disclosed herein relates to a currency processing system and a currency processing method. [Background technology]

[0002] Patent Document 1 describes a conventional customer guidance system. The customer guidance system guides a customer to a selected ATM from a plurality of ATMs (Automatic Teller Machines) at a bank branch. Specifically, the customer guidance system includes a status information collection unit and a customer information collection unit. The status information collection unit collects information on each of the plurality of ATMs. The collected information includes information on the ATM's functions and the ATM's balance. The customer information collection unit obtains transaction information desired by the customer through the customer's terminal. The customer guidance system guides the customer to an ATM selected based on the transaction information desired by the customer and the ATM information. For example, a customer who wishes to make a deposit transaction is guided to an ATM with a low balance, and a customer who wishes to make a withdrawal transaction is guided to an ATM with a high balance.

[0003] Patent Document 2 describes a conventional deposit system. The deposit system is installed in a large group of stores such as a department store or a shopping center. The deposit system is equipped with multiple deposit machines. The deposit machines process the deposit of sales proceeds from each store. The deposit system confirms deposit data by denomination through authentication processing of the store staff, and guides the staff to a deposit machine selected based on the deposit data by denomination and the balance in the deposit machine. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 4077053 [Patent Document 2] Patent No. 5250458 Summary of the Invention [Problem to be solved by the invention]

[0005] For example, a currency processing device installed in a branch of a financial institution is basically a device that is operated by customers who visit the branch. A currency processing device that is mainly operated by customers is effective in reducing the labor required for branch operations.

[0006] For example, when the currency processing device's inventory is full and deposit transactions cannot be performed, or when the currency processing device's inventory is empty and withdrawal transactions cannot be performed, a financial institution employee or a CIT (Cash-in-Transit) employee will collect or replenish currency so that the currency processing device becomes available for transactions. To improve the efficiency of store operations, it is necessary to keep the currency processing device operating continuously without human intervention by preventing the currency processing device's inventory from becoming full or empty.

[0007] Furthermore, if the currency handling device becomes full or empty, the currency handling device cannot be used until a staff member attends to the situation, which reduces the processing efficiency at the store.

[0008] In addition, the requirement to operate currency processing devices continuously without human intervention is not limited to currency processing devices installed in financial institution branches, but is also required in currency processing devices that process deposits of store sales revenues and withdrawals of store change reserves.

[0009] The technology disclosed herein contributes to the continuous operation of currency handling devices. [Means for solving the problem]

[0010] The present disclosure relates to a currency processing system. a first currency processing device that performs a first process involving taking in currency or a second process involving dispensing currency in accordance with a selection made by a user; A second currency processing device that performs the first process or the second process in accordance with a user's selection; a computer that is connected to the first currency processing device and the second currency processing device, and that executes notification control including a notification to prompt the first process to be performed in the first currency processing device or the second currency processing device based on an amount of currency stored in the first currency processing device and an amount of currency stored in the second currency processing device, and a notification to prompt the second process to be performed in the first currency processing device or the second currency processing device, When the computer issues a notification to encourage the first processing to be performed in the first currency processing device, it does not issue a notification to encourage the first processing to be performed in the second currency processing device, and when the computer issues a notification to encourage the second processing to be performed in the first currency processing device, it does not issue a notification to encourage the second processing to be performed in the second currency processing device.

[0011] The first currency handling device and the second currency handling device perform the first process or the second process according to a selection made by a user. The user can use either the first currency handling device or the second currency handling device to perform the first process or the second process.

[0012] The first process is, for example, a deposit transaction. When the first and second currency processing devices are installed in a financial institution's store, the deposit transaction includes a deposit into a customer's account. The first process may be a transfer transaction using cash. When the first and second currency processing devices are installed in a retail store, the deposit transaction includes a deposit of sales proceeds from the store. The second process is, for example, a withdrawal transaction. When the first and second currency processing devices are installed in a financial institution's store, the withdrawal transaction includes a withdrawal from a customer's account. When the first and second currency processing devices are installed in a retail store, the withdrawal transaction includes a withdrawal of the store's change reserve.

[0013] The computer obtains the inventory in the first currency processing device and the inventory in the second currency processing device. For currency processing devices with small inventory amounts, it is advantageous for continued operation to refrain from executing the second process involving the dispensing of currency and to execute the first process involving the taking in of currency. This is because the inventory can be prevented from becoming empty. For currency processing devices with large inventory amounts, it is advantageous for continued operation to refrain from executing the first process involving the taking in of currency and to execute the second process involving the dispensing of currency. This is because the inventory can be prevented from becoming full.

[0014] The computer executes an alert to prompt the user to perform a first process in the first currency processing device or the second currency processing device, and an alert to prompt the user to perform a second process in the first currency processing device or the second currency processing device, based on the inventory amount in the first currency processing device and the inventory amount in the second currency processing device.

[0015] For example, when the inventory in the first currency handling device is low, the computer may issue a notification urging the user to perform the first process in the first currency handling device. Also, when the inventory in the second currency handling device is low, the computer may issue a notification urging the user to perform the first process in the second currency handling device. If the user follows the notification and performs the first process in the first currency handling device or the second currency handling device, the inventory in the first currency handling device or the second currency handling device will increase.

[0016] For example, when the inventory in the first currency handling device is large, the computer may issue a notification urging the user to perform the second process in the first currency handling device. Also, when the inventory in the second currency handling device is large, the computer may issue a notification urging the user to perform the second process in the second currency handling device. If the user follows the notification and performs the second process in the first currency handling device or the second currency handling device, the inventory in the first currency handling device or the second currency handling device will decrease.

[0017] The currency handling system can operate the first currency handling device and the second currency handling device continuously. The currency handling system is advantageous for reducing the number of staff required at branches of financial institutions, for example.

[0018] The currency handling system performs control based on the inventory in the first currency handling device and the inventory in the second currency handling device. Unlike conventional systems, it does not obtain information on the process desired by the user. In addition, the currency handling system only issues an alert and does not force the user to use the first currency handling device or the second currency handling device. For example, even if an alert is issued encouraging the user to perform the first process in the first currency handling device, the user can perform the second process in the first currency handling device. The currency handling system can be constructed by making minimal changes using existing first currency handling device, second currency handling device, and computer. The introduction cost of the currency handling system is relatively low.

[0019] Furthermore, when the currency handling system issues a notification urging the first process to be performed in the first currency handling device, it does not issue a notification urging the first process to be performed in the second currency handling device. A user who desires the second process can simply perform the second process in the second currency handling device without having to deliberately perform the second process in the first currency handling device. Furthermore, when the currency handling system issues a notification urging the second process to be performed in the first currency handling device, it does not issue a notification urging the second process to be performed in the second currency handling device. A user who desires the first process can simply perform the first process in the second currency handling device without having to deliberately perform the first process in the first currency handling device.

[0020] In a currency handling system including a first currency handling device and a second currency handling device, the first currency handling device and the second currency handling device share the first process and the second process, thereby improving processing efficiency.

[0021] The computer may be configured such that, when making an alert to encourage the first processing to be performed in the first currency processing device, the computer makes an alert to encourage the second processing to be performed in the second currency processing device, and, when making an alert to encourage the second processing to be performed in the first currency processing device, the computer makes an alert to encourage the first processing to be performed in the second currency processing device.

[0022] Because the first currency processing device and the second currency processing device can share the tasks of performing the first process and the second process, the currency processing system can continuously operate the first currency processing device and the second currency processing device while maintaining high processing efficiency.

[0023] The first currency processing device has a first storage, stores the first currency received in the first storage, and dispenses the first currency fed out by the first storage; The second currency processing device has a first storage, stores the first currency that is taken in, and pays out the first currency that is fed out by the first storage; The computer may also execute notification control that includes a notification prompting the first processing of the first currency to be performed in the first currency processing device or the second currency processing device, and a notification prompting the second processing of the first currency to be performed in the first currency processing device or the second currency processing device, based on the inventory amount in the first storage of the first currency processing device and the inventory amount in the first storage of the second currency processing device.

[0024] The currency handling system issues an alert based on the amount of the first currency in each of the first and second currency handling devices. The first currency may be the currency most frequently handled in the first and second currency handling devices. The first and second currency handling devices are prevented from becoming full or empty for a specific currency. As described above, the currency handling system can operate the first and second currency handling devices continuously.

[0025] The first currency processing device has a second storage, stores the second currency that is taken in, and dispenses the second currency that is fed out by the second storage; The second currency processing device has a second storage, stores the second currency that is taken in, and dispenses the second currency that is fed out by the second storage; The computer may also execute notification control that includes a notification prompting the first processing of the second currency to be performed in the first currency processing device or the second currency processing device, and a notification prompting the second processing of the second currency to be performed in the first currency processing device or the second currency processing device, based on the inventory amount in the second storage of the first currency processing device and the inventory amount in the second storage of the second currency processing device.

[0026] The first currency handling device and the second currency handling device store the first currency and the second currency in separate storages, respectively. The currency handling system can individually notify the first currency and the second currency based on the respective amounts of the first currency and the second currency.

[0027] The first currency may be of a first denomination and the second currency may be of a second denomination different from the first denomination.

[0028] The first currency note may be a note of a first currency and the second currency note may be a note of a second currency different from the first currency.

[0029] The computer includes: When a storage rate or a storage number of the currency stored in the first currency processing device or the second currency processing device is equal to or lower than a lower threshold value, a notification is given to prompt the user to perform the first process in the first currency processing device or the second currency processing device; When the storage rate or number of coins stored in the first currency processing device or the second currency processing device is equal to or greater than an upper threshold value, an alert may be issued to encourage the user to perform the second process in the first currency processing device or the second currency processing device.

[0030] Here, the storage rate is the ratio of the amount of stored currency to the storage capacity. The amount of stored currency may be the number of stored currency. If the storage rate or the number of stored currency is below a lower threshold, the first currency processing device or the second currency processing device may become empty. By issuing a notification urging the first process to be performed in the first currency processing device or the second currency processing device, the first currency processing device or the second currency processing device is prevented from becoming empty.

[0031] When the storage rate or the number of stored items is equal to or higher than the upper threshold, the first or second currency processing device may become full. By issuing a notification to prompt the first or second currency processing device to perform the second process, the first or second currency processing device is prevented from becoming full.

[0032] The first currency processing device has a first display, The second currency processing device has a second display, The computer includes: A notification is given via the first display to prompt the first currency processing device to perform the first process or the second process; A notification may be given via the second display to encourage the second currency processing device to perform the first process or the second process.

[0033] A user can look at the display on the first display or the display on the second display and select either the first currency processing device or the second currency processing device to carry out the desired process.

[0034] The currency processing system further includes a projector connected to the computer; The computer may also execute, through the projector, a notification prompting the user to perform the first process in the first currency processing device or the second currency processing device, and a notification prompting the user to perform the second process in the first currency processing device or the second currency processing device.

[0035] A user can view the information projected by the projector and select either the first or second currency processing device as the currency processing device that will carry out the desired process.

[0036] The currency handling system further comprises a tablet connected to the computer; The computer may also execute, through the tablet, an alert prompting the user to perform the first process in the first currency processing device or the second currency processing device, and an alert prompting the user to perform the second process in the first currency processing device or the second currency processing device.

[0037] The tablet may be carried by, for example, a staff member at a branch of the financial institution. Based on the information obtained through the tablet, the staff member can guide the user of the currency handling device to the first currency handling device or the second currency handling device.

[0038] The computer may control the notification by display, and may display both the notification regarding the first currency and the notification regarding the second currency at overlapping timing.

[0039] Users can understand the notification content regarding multiple types of currency at a glance.

[0040] The computer may control notifications by display, and may sequentially display notifications regarding the first currency and notifications regarding the second currency.

[0041] Users can easily understand the notification contents regarding multiple types of currency.

[0042] The first currency processing device and the second currency processing device may be an ATM, a self-service machine, or a teller machine.

[0043] An ATM and a self-service machine are devices that are installed, for example, in the lobby of a financial institution's store and are primarily operated by customers of the financial institution. A teller machine is a device that is installed, for example, behind a counter of a financial institution's store and is operated by a financial institution's staff member, i.e., a teller.

[0044] The first currency handling device and the second currency handling device may handle at least one of banknotes and coins.

[0045] The currency handling system further includes a third currency handling device that performs the first process or the second process in accordance with a user's selection, the computer executes notification control including a notification to prompt the first process to be performed by the first currency processing device, the second currency processing device or the third currency processing device, and a notification to prompt the second process to be performed by the first currency processing device, the second currency processing device or the third currency processing device, based on an amount of currency stored in the first currency processing device, an amount of currency stored in the second currency processing device, and an amount of currency stored in the third currency processing device; The computer may be configured such that, when making an alert to encourage the first processing to be performed in the first currency processing device, the computer does not make an alert to encourage the first processing to be performed in at least one of the second currency processing device and the third currency processing device, and when making an alert to encourage the second processing to be performed in the first currency processing device, the computer does not make an alert to encourage the second processing to be performed in at least one of the second currency processing device and the third currency processing device.

[0046] The currency handling system can use the first, second, and third currency handling devices to continuously operate the first, second, and third currency handling devices while increasing the efficiency of handling.

[0047] The currency processing method disclosed herein comprises: the first currency processing device performs a first process involving taking in currency or a second process involving dispensing currency in accordance with a selection made by a user; The second currency processing device performs the first process or the second process in accordance with a user's selection; a computer executes notification control including a notification to prompt the first process to be performed in the first currency processing device or the second currency processing device based on an amount of currency stored in the first currency processing device and an amount of currency stored in the second currency processing device, and a notification to prompt the second process to be performed in the first currency processing device or the second currency processing device; and when the computer issues a notification to prompt the user to perform the first processing in the first currency processing device, the computer does not issue a notification to prompt the user to perform the first processing in the second currency processing device, and when the computer issues a notification to prompt the user to perform the second processing in the first currency processing device, the computer does not issue a notification to prompt the user to perform the second processing in the second currency processing device; Includes.

[0048] As described above, the first currency handling device and the second currency handling device can operate continuously while ensuring high processing efficiency. Effect of the Invention

[0049] The currency handling system and method allow for continued operation of the currency handling equipment. [Brief description of the drawings]

[0050] [Figure 1] FIG. 1 shows a currency processing system. [Diagram 2] FIG. 2 is a block diagram of the currency processing device. [Diagram 3] FIG. 3 shows the structure of the bill unit. [Figure 4] FIG. 4 illustrates the changes in inventory in each of the two currency processing devices. [Diagram 5] FIG. 5 shows examples of the display contents of the displays of two currency processing devices. [Figure 6] FIG. 6 is a flowchart of a control procedure for the currency handling system. [Figure 7]FIG. 7 shows examples of the display contents of the displays of two currency processing devices. [Figure 8] FIG. 8 shows examples of the display contents of the displays of two currency processing devices. [Figure 9] FIG. 9 shows examples of the display contents of the displays of two currency processing devices. [Figure 10] FIG. 10 shows examples of the display contents of the displays of three currency processing devices. [Figure 11] FIG. 11 shows a money handling system according to a modified example. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0051] Hereinafter, embodiments of a money handling system and a money handling method will be described with reference to the drawings. The money handling system and the money handling method described here are merely examples.

[0052] (Currency Handling System) FIG. 1 shows a currency handling system 1. The currency handling system 1 is a system that is installed, for example, in the lobby of a branch of a financial institution. The financial institution is, for example, a bank. The financial institution is not limited to a bank. A customer who visits the branch can carry out various transactions, such as deposit transactions or withdrawal transactions, through the currency handling system 1.

[0053] The currency handling system 1 includes a currency handling device. The currency handling system 1 of FIG. 1 includes a first currency handling device 201 and a second currency handling device 202. The first currency handling device 201 and the second currency handling device 202 are installed next to each other in a lobby, for example. The number of currency handling devices is arbitrary. The first currency handling device 201 and the second currency handling device 202 are devices of the same structure. The multiple currency handling devices included in the currency handling system 1 are not limited to devices of the same structure. The first currency handling device 201 and the second currency handling device 202 are connected to a LAN (Local Area Network) 13 constructed within the store. The LAN 13 includes a wired LAN and a wireless LAN. In the following, the first currency handling device 201 and the second currency handling device 202 are collectively referred to as the currency handling device 2.

[0054] The currency handling system 1 includes a management device 11. The management device 11 is an example of a computer. The management device 11 has a function of acquiring information on the first currency handling device 201 and the second currency handling device 202, and managing the first currency handling device 201 and the second currency handling device 202. The management device 11 is connected to the first currency handling device 201 and the second currency handling device 202 via a LAN 13.

[0055] The currency handling system 1 is equipped with a projector 12. In the currency handling system 1, the projector 12 may be omitted. The projector 12 is connected to the management device 11 via a LAN 13. The content to be projected by the projector 12 is determined by the management device 11, as described below. The projector 12 projects onto a floor or wall surface near the first currency handling device 201, and also onto a floor or wall surface near the second currency handling device 202 (see the two-dot chain line in FIG. 1).

[0056] A tablet 14 is connected to the LAN 13. The tablet 14 is an information providing terminal. A store staff member uses the tablet 14. The staff member can obtain various information through the tablet 14.

[0057] (Currency handling device) FIG. 2 is a block diagram of the currency handling device 2. The currency handling device 2 carries out transactions desired by users through processing of currency. Customers of a financial institution carry out transactions by operating the currency handling device 2 themselves. The currency handling device 2 is a device known as a self-service machine. The currency handling device 2 shown in the figure is just one example. The currency handling device 2 included in the currency handling system 1 is not limited to the currency handling device shown in FIG. 2. The currency handling device 2 may be an ATM.

[0058] The currency handling device 2 includes a banknote unit 3. The banknote unit 3 processes banknotes. The banknote unit 3 performs a first process involving the receipt of banknotes, or a second process involving the payment of banknotes, according to a user's selection. The banknote unit 3 functions as a deposit unit and a withdrawal unit for banknotes.

[0059] The currency handling device 2 is equipped with a coin unit 4. The coin unit 4 handles coins, more precisely, handles loose coins. The coin unit 4 performs a first process involving the receipt of coins, or a second process involving the payment of coins, according to a user's selection. The coin unit 4 functions as a coin deposit unit and a coin withdrawal unit. Note that the coin unit 4 may be omitted from the currency handling device 2.

[0060] The first process includes a deposit transaction. A deposit transaction is a transaction in which money is deposited into a customer's account in an amount equivalent to the banknotes taken by the banknote unit 3 and / or the coins taken by the coin unit 4. The first process includes a transfer transaction. A transfer transaction is a transaction in which money is transferred to a specified account in an amount equivalent to the banknotes taken by the banknote unit 3 and / or the coins taken by the coin unit 4. The second process includes a withdrawal transaction. A withdrawal transaction is a transaction in which banknotes and / or coins in an amount withdrawn from a customer's account are dispensed from the banknote unit 3 and / or the coin unit 4.

[0061] The currency handling apparatus 2 is equipped with a coin roll unit 5. The coin roll unit 5 performs a process of dispensing coin rolls. A coin roll is a package of multiple loose coins stacked together. The coin roll unit 5 functions as a dispensing unit for wrapped coins. Note that the coin roll unit 5 may be omitted from the currency handling apparatus 2.

[0062] The currency handling apparatus 2 is equipped with a check unit 6. The check unit 6 processes checks. Note that the check unit 6 may be omitted from the currency handling apparatus 2.

[0063] The currency handling device 2 is equipped with a display 21 (see also FIG. 1). The display 21 provides information to a user operating the currency handling device 2. The display 21 may be a touch panel display. The user can perform operations using the display 21. The display 21 provides the user with an operation menu for the currency handling device 2, as illustrated in FIG. 5, for example. The user operates the currency handling device 2 according to the operation menu.

[0064] The currency handling apparatus 2 is equipped with a PIN (Personal Identification Number) pad 22. A user of the currency handling apparatus 2 inputs PIN information using the PIN pad 22. The PIN information is, for example, numbers, symbols, and alphabets.

[0065] The currency handling apparatus 2 includes a memory unit 23. The memory unit 23 stores various information necessary for the operation of the currency handling apparatus 2. The memory unit 23 stores, for example, the inventory amount of the currency handling apparatus 2.

[0066] The currency handling device 2 includes a card reader 24. The card reader 24 reads a user's card, for example, a cash card.

[0067] The currency handling apparatus 2 is equipped with a first printer 25. The first printer 25 prints transaction details on a receipt. The currency handling apparatus 2 is equipped with a second printer 26. The second printer 26 prints transaction details on paper.

[0068] The currency handling device 2 includes a communication unit 27. The communication unit 27 communicates with the management device 11 via the LAN 13, for example.

[0069] The currency processing device 2 is equipped with a controller 28. The controller 28 is equipped with at least a processor, a memory, and an I / O circuit. The processor executes programs. The memory stores programs and data for the operation of the currency processing device 2. The memory is, for example, a RAM (Random Access Memory) and / or a ROM (Read Only Memory). The I / O circuit inputs and outputs electrical signals between the controller 28 and devices connected to the controller 28. The currency processing device 2 operates when the controller 28 outputs control signals to the devices.

[0070] 3 shows the structure of the banknote unit 3, which represents the banknote unit 3 and the coin unit 4 that perform the first and second transactions. The banknote unit 3 has a deposit unit 31. The deposit unit 31 takes in banknotes inserted into the deposit unit 31 by a user.

[0071] The banknote unit 3 has a dispensing unit 32. The dispensing unit 32 dispenses banknotes to the outside of the unit. A user can take out the banknotes dispensed to the dispensing unit 32.

[0072] The banknote unit 3 has an escrow section 33. The escrow section 33 stores banknotes and feeds the stored banknotes.

[0073] The banknote unit 3 has a recognition unit 34. The recognition unit 34 recognizes banknotes that are fed into the unit or dispensed out of the unit. The recognition unit 34 recognizes banknotes to obtain information such as currency, denomination, serial number, and authenticity.

[0074] The banknote unit 3 has a plurality of storages 351, 352, 353, 354, 355, and 356. The storages 351, 352, 353, 354, 355, and 356 store banknotes. The plurality of storages 351, 352, 353, 354, 355, and 356 store banknotes, for example, by denomination. The plurality of storages 351, 352, 353, 354, 355, and 356 may store banknotes, for example, by currency. The storages 351, 352, 353, 354, 355, and 356 also feed out banknotes.

[0075] The banknote unit 3 has a transport unit 36. The transport unit 36 ​​transports banknotes one by one. The transport unit 36 ​​has transport paths that connect a plurality of devices.

[0076] The banknote unit 3 operates as follows during the first process. The deposit unit 31 takes in banknotes into the unit. The recognition unit 34 recognizes the banknotes. The transport unit 36 ​​transports normal banknotes to the storages 351, 352, 353, 354, 355, or 356. The storages 351, 352, 353, 354, 355, or 356 store normal banknotes. The transport unit 36 ​​transports rejected banknotes to the dispensing unit 32. The rejected banknotes are returned to the user via the dispensing unit 32. Note that during the first process, the transport unit 36 ​​may transport normal banknotes to the escrow unit 33. The escrow unit 33 temporarily stores the banknotes. If the user confirms the process, the escrow unit 33 dispenses the banknotes. The dispensed banknotes are stored in storage 351, 352, 353, 354, 355, or 356. If the user cancels the transaction, the banknotes dispensed by escrow unit 33 are transported to dispensing unit 32. The user confirms the transaction by operating display 21 or PIN pad 22.

[0077] The banknote unit 3 executes the following process during the second process. The storage 351, 352, 353, 354, 355 or 356 feeds out banknotes. The transport unit 36 ​​transports the banknotes to the recognition unit 34. The recognition unit 34 recognizes the banknotes. The transport unit 36 ​​transports normal banknotes to the dispensing unit 32. The transport unit 36 ​​transports abnormal banknotes to the escrow unit 33. The escrow unit 33 stores the abnormal banknotes. Once the dispensing of the banknotes to the dispensing unit 32 is completed, the user removes the banknotes from the dispensing unit 32. After the banknotes are removed, the escrow unit 33 feeds out the banknotes. The banknotes fed by the escrow unit 33 are stored in the storage 351, 352, 353, 354, 355 or 356.

[0078] The coin unit 4 has a deposit section, a withdrawal section, a recognition section, and multiple storages. Like the banknote unit 3, the coin unit 4 stores coins taken from the deposit section in the storage during the first process, and pays out coins from the storage to the withdrawal section during the second process.

[0079] When the banknote unit 3 and / or the coin unit 4 executes the first process or the second process, the inventory amount in the currency handling device 2 changes. The memory unit 23 updates the inventory amount in the currency handling device 2.

[0080] (Currency Handling Method) The currency handling system 1 includes a plurality of currency handling devices 2. The plurality of currency handling devices 2 share and execute processing tasks, improving the efficiency of processing at branches of financial institutions.

[0081] The currency processing device 2 cannot execute a deposit transaction when the storage of the banknote unit 3 or coin unit 4 becomes full. The currency processing device 2 cannot execute a withdrawal transaction when the storage of the banknote unit 3 or coin unit 4 becomes empty. In these cases, the currency processing device 2 goes down. If the currency processing device 2 goes down, for example, a store staff member or a CIT staff member will recover the currency by collecting currency from the storage of the banknote unit 3 or coin unit 4, or by refilling the storage of the banknote unit 3 or coin unit 4 with currency. From the perspective of reducing the number of people required in store operations, it is desirable to reduce the frequency of collection and refill processes.

[0082] Furthermore, if the currency handling device 2 goes down, users cannot use the currency handling device 2 until a staff member responds, which reduces processing efficiency at the store.

[0083] The currency handling system 1 improves the efficiency of processing in a store by using multiple currency handling devices 2, while contributing to the continuous operation of the currency handling devices 2. Specifically, the management device 11 of the currency handling system 1 issues a notification to encourage the first process to be performed by the first currency handling device 201 or the second currency handling device 202, and issues a notification to encourage the second process to be performed by the first currency handling device 201 or the second currency handling device 202, based on the inventory amount in the first currency handling device 201 and the inventory amount in the second currency handling device 202.

[0084] More specifically, when the inventory amount in the first currency handling device 201 is equal to or less than the lower threshold, the management device 11 issues a notification urging the user to perform the first process involving currency insertion in the first currency handling device 201. If the user follows the notification and performs the first process in the first currency handling device 201, the inventory amount in the first currency handling device 201 increases. This prevents the first currency handling device 201 from becoming empty.

[0085] Furthermore, when the inventory amount in the first currency handling device 201 is equal to or greater than the upper threshold, the management device 11 issues a notification urging the user to perform a second process involving dispensing currency in the first currency handling device 201. If the user follows the notification and performs the second process in the first currency handling device 201, the inventory amount in the first currency handling device 201 is reduced. This prevents the first currency handling device 201 from becoming full.

[0086] Similarly, when the inventory amount in the second currency handling device 202 is equal to or less than the lower threshold, the management device 11 issues a notification urging the second currency handling device 202 to perform the first process, and when the inventory amount in the second currency handling device 202 is equal to or greater than the upper threshold, the management device 11 issues a notification urging the second process to be performed in the second currency handling device 202. The second currency handling device 202 is prevented from becoming empty and from becoming full.

[0087] 4 illustrates an example of changes over time in the inventory of the first currency handling device 201 and the inventory of the second currency handling device 202. At time t0, the inventory of the first currency handling device 201 is small and is equal to or smaller than the lower threshold, while the inventory of the second currency handling device 202 is large and is equal to or larger than the upper threshold.

[0088] In this case, the management device 11 issues a notification to encourage the first process to be performed by the first currency processing device 201, and also issues a notification to encourage the second process to be performed by the second currency processing device 202.

[0089] Fig. 5 is an example of a notification format in the currency handling system 1. As shown in the upper diagram 501 of Fig. 5, the display content of the display 211 of the first currency handling device 201 is a content recommending the execution of a deposit transaction included in the first process. The display content of the display 212 of the second currency handling device 202 is a content recommending the execution of a withdrawal transaction included in the second process.

[0090] When a user performs a first process on the first currency handling device 201 in accordance with the indications on display 211, the inventory amount in the first currency handling device 201 increases. The first currency handling device 201 is prevented from becoming empty. Also, when a user performs a second process on the second currency handling device 202 in accordance with the indications on display 212, the inventory amount in the second currency handling device 202 decreases. The second currency handling device 202 is prevented from becoming full.

[0091] Returning to FIG. 4, at a later time t1, the amount of money in the first currency handling device 201 is large and is equal to or greater than the upper threshold value, while the amount of money in the second currency handling device 202 is small and is equal to or less than the lower threshold value.

[0092] In this case, the management device 11 issues a notification urging the user to perform the second process in the first currency handling device 201, and also issues a notification urging the user to perform the first process in the second currency handling device 202. As shown in the lower diagram 502 of FIG. 5, the display content of the display 211 of the first currency handling device 201 changes to content recommending the user to perform a withdrawal transaction included in the second process. When the user performs the second process in the first currency handling device 201 in accordance with the display on the display 211, the inventory of the first currency handling device 201 decreases. The first currency handling device 201 is prevented from becoming full. In addition, the display content of the display 212 of the second currency handling device 202 changes to content recommending the user to perform a deposit transaction included in the first process. When the user performs the first process in the second currency handling device 202 in accordance with the display on the display 212, the inventory of the second currency handling device 202 increases. The second currency handling device 202 is prevented from becoming empty.

[0093] The management device 11 can operate the first currency handling device 201 and the second currency handling device 202 continuously without causing them to go down.

[0094] The currency handling system 1 performs control based on the inventory of the first currency handling device 201 and the inventory of the second currency handling device 202. The currency handling system 1 does not obtain information on a process desired by a user, as in conventional systems. In detail, the currency handling system 1 notifies the user of a process to be prompted in the first currency handling device 201 and the second currency handling device 202 at a timing before obtaining information on a process desired by the user. Moreover, the currency handling system 1 only notifies the user, and does not force the user to use the first currency handling device 201 or the second currency handling device 202. For example, even if a notification is made to prompt the user to perform the first process in the first currency handling device 201, the user can perform the second process in the first currency handling device 201. The currency handling system 1 can be constructed by making minimal changes to the software using the existing first currency handling device 201, second currency handling device 202, and management device 11. The introduction cost of the currency handling system 1 is relatively low.

[0095] In addition, as an incentive for users to follow the notification, the financial institution may provide a service to customers such as awarding points to users who perform processing that matches the content of the notification on the first currency processing device 201 or the second currency processing device 202.

[0096] Here, the inventory of the currency handling device 2 may be the storage rate of currency stored in the currency handling device 2. The storage rate is the ratio of the amount of currency stored to the storage capacity (storage rate = amount of currency stored / storage capacity). The amount of currency stored may be the number of currency stored. By comparing the storage rate with an upper threshold or a lower threshold, the management device 11 can effectively prevent the currency handling device 2 from becoming full or empty. The inventory of the currency handling device 2 may be the number of currency stored in the currency handling device 2.

[0097] The lower threshold and the upper threshold can each be set to an appropriate value. If the inventory is the storage rate, then empty is a storage rate of 0% and full is a storage rate of 100%. The lower threshold may be, for example, 10%, and the upper threshold may be, for example, 90%. The lower threshold and the upper threshold may each be set by a store staff member. The lower threshold and the upper threshold may also be automatically set based on recommended values ​​based on statistical information. The lower threshold and the upper threshold may also be variables that are automatically set according to the time of day.

[0098] In the example of Fig. 4, the change in the inventory of the first currency handling device 201 and the change in the inventory of the second currency handling device 202 are opposite, and the notification content for the first currency handling device 201 and the notification content for the second currency handling device 202 are different. However, since the example shown in Fig. 4 is merely a diagram for explaining the concept, in actual applications, the change in the inventory of the first currency handling device 201 and the change in the inventory of the second currency handling device 202 will not necessarily be opposite.

[0099] For example, when the inventory amount in the first currency handling device 201 is equal to or less than the lower threshold, the inventory amount in the second currency handling device 202 is not necessarily equal to or more than the upper threshold. When the inventory amount in the first currency handling device 201 is equal to or less than the lower threshold and the inventory amount in the second currency handling device 202 is not equal to or more than the upper threshold, the management device 11 may issue a notification urging the first process to be performed in the first currency handling device 201, but may not issue a notification regarding the second currency handling device 202. A user who wishes to perform the first process can either perform the first process in the first currency handling device 201 or perform the first process in the second currency handling device 202. Since the first currency handling device 201 and the second currency handling device 202 share the tasks of performing the first process, the processing efficiency of the store is improved.

[0100] The management device 11 may also issue a notification to encourage the first process to be performed in the first currency handling device 201, while also issuing a notification to encourage the second process to be performed in the second currency handling device 202 even if the inventory amount in the second currency handling device 202 is not equal to or greater than the upper threshold value. In other words, when issuing a notification to encourage the first process to be performed in the first currency handling device 201, the management device 11 may also issue a notification to encourage the second process to be performed in the second currency handling device 202, regardless of the inventory amount in the second currency handling device 202. In this case, it is expected that many users who wish to perform the first process in response to the notification will perform the first process in the first currency handling device 201, not in the second currency handling device 202, and therefore the inventory amount in the first currency handling device 201 is likely to increase. This makes it possible to further prevent the first currency handling device 201 from becoming empty.

[0101] When the inventory amount in the first currency handling device 201 is equal to or greater than the upper threshold value and the inventory amount in the second currency handling device 202 is not equal to or less than the lower threshold value, the management device 11 may issue a notification urging the first currency handling device 201 to perform the second process, but may not issue a notification regarding the second currency handling device 202. The management device 11 may also issue a notification urging the first currency handling device 201 to perform the second process, and may also issue a notification urging the second currency handling device 202 to perform the first process.

[0102] When issuing a notification to prompt the first process to be performed in the first currency handling device 201, the management device 11 does not issue a notification to prompt the first process to be performed in the second currency handling device 202. Furthermore, when issuing a notification to prompt the second process to be performed in the first currency handling device 201, the management device 11 does not issue a notification to prompt the second process to be performed in the second currency handling device 202.

[0103] This type of notification processing increases the likelihood that the inventory amount in the first currency processing device 201 can be kept within a range below the upper threshold and above the lower threshold, and increases the likelihood that the inventory amount in the second currency processing device 202 can be kept within a range below the upper threshold and above the lower threshold.

[0104] No notification is given to prompt the user to perform the first process or the second process in either the first currency handling device 201 or the second currency handling device 202. The user can carry out the first process or the second process using the first currency handling device 201 or the second currency handling device 202. The currency handling system 1 can improve processing efficiency.

[0105] When the amount in the first currency handling device 201 is equal to or less than the lower threshold value and the amount in the second currency handling device 202 is equal to or less than the lower threshold value, the management device 11 may compare the amount in the first currency handling device 201 with the amount in the second currency handling device 202 to issue a notification urging the first process to be performed by the currency handling device 2 with the smaller amount. When the amount in the first currency handling device 201 is equal to or more than the upper threshold value and the amount in the second currency handling device 202 is equal to or more than the upper threshold value, the management device 11 may compare the amount in the first currency handling device 201 with the amount in the second currency handling device 202 to issue a notification urging the second process to be performed by the currency handling device 2 with the larger amount.

[0106] The management device 11 can appropriately set the end timing of the notification after starting the notification regarding the first currency handling device 201 because the inventory amount of the first currency handling device 201 becomes equal to or less than the lower threshold. For example, if the inventory amount of the first currency handling device 201 exceeds the lower threshold, the management device 11 may end the notification regarding the first currency handling device 201. Also, if the inventory amount of the first currency handling device 201 exceeds the lower threshold and reaches a predetermined end threshold, the management device 11 may end the notification regarding the first currency handling device 201. Making the start threshold and end threshold of the notification different prevents the start and end of the notification from being repeated. Similarly, the management device 11 can appropriately set the end timing of the notification after starting the notification regarding the first currency handling device 201 because the inventory amount of the first currency handling device 201 becomes equal to or more than the upper threshold. For example, if the amount of inventory in the first currency handling device 201 falls below an upper limit threshold, the management device 11 may end the notification regarding the first currency handling device 201. Also, if the amount of inventory in the first currency handling device 201 falls below an upper limit threshold and reaches a predetermined end threshold, the management device 11 may end the notification regarding the first currency handling device 201.

[0107] The management device 11 may issue a notification by comparing the inventory amount in the first currency handling device 201 with the inventory amount in the second currency handling device 202, rather than by comparing the inventory amount in the currency handling device 2 with a lower or upper threshold value. Specifically, the management device 11 may issue a notification encouraging the currency handling device 2 having the smaller inventory amount of the two currency handling devices 2 to perform the first process, and may issue a notification encouraging the currency handling device 2 having the larger inventory amount of the two currency handling devices 2 to perform the second process.

[0108] The management device 11 may use the projector 12 to notify the user, instead of or in addition to notifying the user by displaying on the display 211 of the first currency processing device 201 or the display 212 of the second currency processing device 202. The projector 12 may project a notification regarding the first currency processing device 201 onto a floor or wall surface near the first currency processing device 201, and may project a notification regarding the second currency processing device 202 onto a floor or wall surface near the second currency processing device 202. Based on the notification content projected by the projector 12, the user can select the first currency processing device 201 or the second currency processing device 202, and perform the first process or the second process in the selected currency processing device 2.

[0109] It should be noted that, instead of the projector 12, a display independent of the first currency handling device 201 and the second currency handling device 202 may be installed near the first currency handling device 201 and the second currency handling device 202. The display displays both information related to the first currency handling device 201 and the second currency handling device 202.

[0110] The management device 11 may also send notifications regarding the first currency processing device 201 and the second currency processing device 202 to the tablet 14. The store staff can obtain the information through the tablet 14. The store staff can appropriately guide the user to the first currency processing device 202 or the second currency processing device 202 based on the content of the notification regarding the first currency processing device 201 and / or the content of the notification regarding the second currency processing device 202 and the processing desired by the user that they have learned from the user. This improves processing efficiency in the store and further prevents the currency processing device from going down.

[0111] The management device 11 may execute the above-mentioned notification control based on the amount of the first currency as the amount of currency in the first currency handling device 201 and the amount of currency in the second currency handling device 202. The first currency may be, for example, the currency of the denomination that is handled the most by the currency handling device 2. The first currency may also be, for example, the currency of the denomination that is circulated the most in the region or country where the currency handling device 2 is installed.

[0112] 6 shows a flowchart of the notification control executed by the above-mentioned currency handling system 1. First, in step S1 after starting, the management device 11 acquires the inventory amount in the first currency handling device 201 and the inventory amount in the second currency handling device 202.

[0113] In the next step S2, the management device 11 determines whether or not a notification is necessary based on the inventory amount in the first currency handling device 201 and the inventory amount in the second currency handling device 202. If a notification is necessary, the management device 11 issues a notification through the displays 211, 212, the projector 12 and / or the tablet 14 in step S3.

[0114] (Notification control for each denomination) The management device 11 may compare the amount of money stored in the first currency handling device 201 with the amount of money stored in the second currency handling device 202, for example, for each denomination of the same currency, rather than the amount of money stored in one specific type of currency.

[0115] Fig. 7 shows an example of notification based on the amount of money in the first currency handling device 201 and the amount of money in the second currency handling device 202 for three denominations of Japanese yen. As shown in the lower diagram of Fig. 7, the amount of money in the first currency handling device 201 (here, the storage rate) is 90% for 1,000 yen bills, 50% for 5,000 yen bills, and 10% for 10,000 yen bills, and the amount of money in the 1,000 yen bills is equal to or greater than the upper threshold value, and the amount of money in the 10,000 yen bills is equal to or less than the lower threshold value. The amount of money in the second currency handling device 202 is 10% for 1,000 yen bills, 50% for 5,000 yen bills, and 90% for 10,000 yen bills, and the amount of money in the 1,000 yen bills is equal to or less than the lower threshold value, and the amount of money in the 10,000 yen bills is equal to or greater than the upper threshold value.

[0116] As shown in the upper diagram of FIG. 7, the display 211 of the first currency processing device 201 prompts the user to execute the second process for 1,000 yen bills and issues a notification prompting the user to execute the first process for 10,000 yen bills. The display 211 does not issue a notification for 5,000 yen bills, as the bill is between the lower limit threshold and the upper limit threshold. The display 212 of the second currency processing device 202 prompts the user to execute the first process for 1,000 yen bills and issues a notification prompting the user to execute the second process for 10,000 yen bills. The display 212 does not issue a notification for 5,000 yen bills, as the bill is between the lower limit threshold and the upper limit threshold. In other words, the management device 11 may issue a notification for currency of a denomination whose in-stock amount is equal to or less than the threshold or equal to or greater than the threshold.

[0117] A user can select the first currency handling device 201 or the second currency handling device 202 to execute the first or second process based on the content of the desired process and the notification content on the displays 211 and 212. Furthermore, such notification process can increase the possibility that the inventory amount in the first currency handling device 201 can be set within a range below the upper threshold value and above the lower threshold value, and can increase the possibility that the inventory amount in the second currency handling device 202 can be set within a range below the upper threshold value and above the lower threshold value, on a denomination basis.

[0118] FIG. 8 shows various examples of notifications by the management device 11. First, in FIG. 801, the first currency handling device 201 has 90% 1,000 yen bills, 50% 5,000 yen bills, and 10% 10,000 yen bills in its inventory, and the second currency handling device 202 has 50% 1,000 yen bills, 10% 5,000 yen bills, and 90% 10,000 yen bills in its inventory. The management device 11 determines the notification contents by comparing the inventory of the first currency handling device 201 with the inventory of the second currency handling device 202 for each denomination. In other words, the management device 11 issues a notification that encourages the currency handling device 2 with a small inventory to perform the first process and that encourages the currency handling device 2 with a large inventory to perform the second process. Since the currency handling device 2 stores currency in different storages for each denomination, the management device 11 compares the inventory amount for each storage in the first currency handling device 201 with the inventory amount for each storage in the second currency handling device 202. In the example of FIG. 801, the display 211 of the first currency handling device 201 prompts the user to execute the second process for 1,000 yen and 5,000 yen bills, and issues a notification to prompt the user to execute the first process for 10,000 yen bills. The display 212 of the second currency handling device 202 prompts the user to execute the first process for 1,000 yen and 5,000 yen bills, and issues a notification to prompt the user to execute the second process for 10,000 yen bills.

[0119] In the middle diagram 802, the balance of the first currency handling device 201 is 90% 1,000 yen bills, 50% 5,000 yen bills, and 10% 10,000 yen bills, and the balance of the second currency handling device 202 is 80% 1,000 yen bills, 40% 5,000 yen bills, and 5% 10,000 yen bills. As in the upper diagram 801, the management device 11 issues a notification urging the currency handling device 2 with a small amount of inventory to perform the first process, and urging the currency handling device 2 with a large amount of inventory to perform the second process. In the example of the middle diagram 802, the display 211 of the first currency handling device 201 issues a notification urging the execution of the second process for 1,000 yen bills, 5,000 yen bills, and 10,000 yen bills. The display 212 of the second currency handling device 202 issues a notification to encourage the execution of the first process for 1,000 yen, 5,000 yen, and 10,000 yen bills. When a 1,000 yen bill is dispensed, the first currency handling device 201, which has a larger amount of bills, is given priority, so that it is expected that the amount of bills in the first currency handling device 201 will decrease. When a 1,000 yen bill is deposited, the second currency handling device 202, which has a smaller amount of bills, is given priority, so that the amount of bills in the second currency handling device 202 is prevented from becoming full. Note that the amount of bills being large / small here is based on a relative comparison of the amounts of bills between the first currency handling device 201 and the second currency handling device 202. For this reason, for example, in the example of a 1,000 yen bill, the amount of bills in the second currency handling device 202 is 80%, which is a relatively high value. However, since the first currency processing device 201 has 90% 1,000 yen note storage, the 80% storage of 1,000 yen note in the second currency processing device 202 is a lower value compared to the 90% storage of 1,000 yen note in the first currency processing device 201, and as a result, a notification is issued to encourage the execution of the first processing for 1,000 yen note in the second currency processing device 202 and the second processing for 1,000 yen note in the first currency processing device 201.

[0120] In the lower diagram 803, the balance in the first currency handling device 201 is 95% 1,000 yen bills, 50% 5,000 yen bills, and 10% 10,000 yen bills, while the balance in the second currency handling device 202 is 90% 1,000 yen bills, 50% 5,000 yen bills, and 5% 10,000 yen bills. The management device 11 issues a notification regarding the currency handling device 2 based on a comparison between the balance in the currency handling device 2 and a lower threshold value and an upper threshold value. The lower threshold value is 10%, and the upper threshold value is 90%.

[0121] In the example of FIG. 803 below, the display 211 of the first currency handling device 201 issues a notification to encourage the execution of the second process for 1,000 yen bills. Note that although the amount of 10,000 yen bills in the first currency handling device 201 is below the lower threshold, the amount of 10,000 yen bills in the first currency handling device 201 is greater than the amount of 10,000 yen bills in the second currency handling device 202. For this reason, the display 211 of the first currency handling device 201 does not issue a notification to encourage the execution of the first process for 10,000 yen bills. Also, because it is below the lower threshold, the display 211 of the first currency handling device 201 does not issue a notification to encourage the execution of the second process for 10,000 yen bills.

[0122] The display 212 of the second currency handling device 202 issues a notification urging the execution of the first process for 10,000 yen note. Note that although the amount of 1,000 yen note in the second currency handling device 202 is equal to or greater than the upper threshold, the amount of 1,000 yen note in the second currency handling device 202 is less than the amount of 1,000 yen note in the first currency handling device 201. For this reason, the display 212 of the second currency handling device 202 does not issue a notification urging the execution of the second process for 1,000 yen note. Also, because it is equal to or greater than the upper threshold, the display 212 of the second currency handling device 202 does not issue a notification urging the execution of the first process for 1,000 yen note.

[0123] 7 and 8, the display 211 or 212 notifies the user of each denomination of currency at the same time. The user can recognize information on all denominations of currency at a glance on the display 211 or 212. The display mode of the display 211 or 212 is not limited to this.

[0124] FIG. 9 shows a modified display mode of the display 211 or 212. The display contents of the display 211 or 212 change in the order of P1, P2, and P3, and then return to P1 after P3. At P1, the display 211 or 212 notifies the user about a 1,000 yen note, at P2, the display 211 or 212 notifies the user about a 5,000 yen note, and at P3, the display 211 or 212 notifies the user about a 10,000 yen note. Since notifications for each denomination are made in sequence, the user can easily understand notifications for multiple types of currency. That is, the display 211 or 212 notifies the user about each denomination in accordance with the passage of time. In FIG. 9, since there is no notification content for a 5,000 yen note, P2 may be omitted.

[0125] The display 211 or 212 may display notifications regarding each denomination of currency at overlapping times.

[0126] Although the notification control regarding the amount of money stored in the banknote unit 3 of the currency handling device 2 has been mainly described above, the notification control regarding the amount of money stored in the coin unit 4 is substantially the same as that described above.

[0127] Furthermore, when the currency handling device 2 handles multiple currencies, the currency handling system 1 may execute notification control based on the amount of each currency in the first currency handling device 201 and the second currency handling device 202. Notification control based on the amount of each currency is substantially the same as that described above.

[0128] (Modifications to the currency handling system) The currency handling system 1 shown in Fig. 1 includes two currency handling devices 2: a first currency handling device 201 and a second currency handling device 202. As described above, the number of currency handling devices 2 may be three or more.

[0129] 10 shows an example of the notification content of each display 211, 212, 213 when the currency handling system 1 is equipped with a first currency handling device 201, a second currency handling device 202, and a third currency handling device. The management device 11 determines whether or not a notification is necessary and the notification content based on the inventory amount in the first currency handling device 201, the inventory amount in the second currency handling device 202, and the inventory amount in the third currency handling device.

[0130] For example, as shown in the upper diagram 1001 of Fig. 10, when the display 211 issues a notification urging the first process to be performed in the first currency processing device 201, no notification is issued to urge the first process to be performed in at least one of the second currency processing device 202 and the third currency processing device. In the upper diagram 1001, the display 212 issues a notification urging the first process to be performed in the second currency processing device 202, while the display 213 of the third currency processing device issues a notification urging the second process to be performed in the third currency processing device. Note that the display 213 does not need to issue a notification depending on the inventory amount in the third currency processing device.

[0131] 10, when the display 211 issues a notification urging the first process to be performed in the first currency handling device 201, the displays 212 and 213 issue a notification urging the second process to be performed in the second currency handling device 202 and the third currency handling device. Note that the display 212 or the display 213 does not need to issue a notification depending on the inventory amount in the second currency handling device 202 or the inventory amount in the third currency handling device.

[0132] Since not all of the currency handling devices 2 included in the currency handling system 1 issue the same notifications, a user can execute the first process or the second process on any of the currency handling devices 2. The currency handling system 1 can use the first, second, and third currency handling devices to continuously operate the first, second, and third currency handling devices while increasing the efficiency of processing.

[0133] The number of currency handling devices 2 that issue a notification prompting the first process, and the number of currency handling devices 2 that issue a notification prompting the second process may not be based solely on the inventory amount of the currency handling devices 2, but may be changed depending on various factors such as the region, time and / or season in which the currency handling system 1 is constructed.

[0134] The above-mentioned currency handling system 1 is a system installed in the lobby of a branch of a financial institution, and currency handling device 2 is operated by a customer who visits the branch. The currency handling system may be, for example, a system installed within a counter of a branch of a financial institution.

[0135] FIG. 11 illustrates a currency handling system 10. The currency handling system 10 includes a first banknote handling device 203 and a second banknote handling device 204 as currency handling devices. The first banknote handling device 203 and the second banknote handling device 204 have substantially the same structure as the banknote unit 3 of FIG. 3. The first banknote handling device 203 and the second banknote handling device 204 are operated by a teller of a financial institution. The first banknote handling device 203 and the second banknote handling device 204 perform a first process involving taking in banknotes or a second process involving dispensing banknotes, according to a selection made by the teller. The currency handling device of the currency handling system 10 is not limited to a banknote handling device. The currency handling device of the currency handling system 10 may be the currency handling device 2 described above.

[0136] The currency handling system 10 includes a computer 110. The computer 110 has a display 111 and a keyboard 112. The computer 110 is connected to a first banknote handling device 203 and a second banknote handling device 204. The computer 110 corresponds to the management device 11. The computer 110 is operated by a teller. The computer 110 is an operation terminal for the first banknote handling device 203 and the second banknote handling device 204.

[0137] The computer 110 executes a notification to prompt the user to perform the first process in the first banknote handling device 203 or the second banknote handling device 204, and a notification to prompt the user to perform the second process in the first currency handling device 201 or the second currency handling device 202, based on the inventory amount in the first banknote handling device 203 and the inventory amount in the second banknote handling device 204. The notification is performed via the display 111, for example.

[0138] The computer 110 performs notification control in accordance with Fig. 5-9. When making a notification to prompt the first process to be performed in the first banknote processing device 203, the computer 110 does not make a notification to prompt the second banknote processing device 204 to perform the first process, and when making a notification to prompt the first banknote processing device 203 to perform the second process, the computer 110 does not make a notification to prompt the second banknote processing device 204 to perform the second process.

[0139] The teller selects the first banknote processing device 203 or the second banknote processing device 204 in accordance with the notification content, and performs the first process or the second process with the selected banknote processing device. The currency handling system 10 can operate the first banknote processing device 203 and the second banknote processing device 204 continuously.

[0140] The currency handling system is not limited to being installed in financial institution branches, but can also be installed in retail branches as a system used for depositing sales proceeds and dispensing change funds.

[0141] In the currency handling system 1, the management device 11 is not limited to being a device separate from the first currency handling device 201 and the second currency handling device 202, and for example, the first currency handling device 201 or the second currency handling device 202 may have the functions of the management device 11. In other words, the computer may be included in the first currency handling device or the second currency handling device. [Explanation of symbols]

[0142] 1. Currency Handling System 10 Currency Handling System 11 Management device (computer) 12 Projector 14 tablets 110 Computer 111 Display 2. Currency handling equipment 201 First currency processing unit 202 Second currency processing unit 203 First banknote processing device (currency processing device) 204 Second banknote processing device (currency processing device) 21 Display 211 Display 212 Display 213 Display

Claims

1. a first currency processing device that performs a first process involving taking in currency or a second process involving dispensing currency in accordance with a selection made by a user; A second currency processing device that performs the first process or the second process in accordance with a user's selection; a computer that is connected to the first currency handling device and the second currency handling device, and that executes notification control including a notification to prompt the first process to be performed in the first currency handling device or the second currency handling device based on an amount of currency stored in the first currency handling device and an amount of currency stored in the second currency handling device, and a notification to prompt the second process to be performed in the first currency handling device or the second currency handling device, A currency handling system in which, when the computer issues a notification to encourage the first processing to be performed in the first currency handling device, it does not issue a notification to encourage the first processing to be performed in the second currency handling device, and, when the computer issues a notification to encourage the second processing to be performed in the first currency handling device, it does not issue a notification to encourage the second processing to be performed in the second currency handling device.

2. The currency handling system of claim 1, wherein the computer, when making an alert to encourage the first processing to be performed in the first currency handling device, makes an alert to encourage the second processing to be performed in the second currency handling device, and, when making an alert to encourage the second processing to be performed in the first currency handling device, makes an alert to encourage the first processing to be performed in the second currency handling device.

3. The first currency processing device has a first storage, stores the first currency that is taken in, and pays out the first currency that is fed out by the first storage; The second currency processing device has a first storage, stores the first currency that is taken in, and pays out the first currency that is fed out by the first storage; The currency handling system of claim 1 or 2, wherein the computer executes notification control that includes a notification prompting the first processing of the first currency to be performed in the first currency handling device or the second currency handling device, and a notification prompting the second processing of the first currency to be performed in the first currency handling device or the second currency handling device, based on the inventory amount in the first storage of the first currency handling device and the inventory amount in the first storage of the second currency handling device.

4. The first currency processing device has a second storage, stores the second currency that is taken in, and pays out the second currency that is fed out by the second storage; The second currency processing device has a second storage, stores the second currency that is taken in, and pays out the second currency that is fed out by the second storage; The currency handling system of claim 3, wherein the computer executes notification control including a notification prompting the user to perform the first processing of the second currency in the first currency handling device or the second currency handling device based on the inventory amount in the second storage of the first currency handling device and the inventory amount in the second storage of the second currency handling device, and a notification prompting the user to perform the second processing of the second currency in the first currency handling device or the second currency handling device.

5. The currency handling system of claim 4 , wherein the first currency is a first denomination and the second currency is a second denomination different from the first denomination.

6. The computer includes: When a storage rate or a storage number of the currency stored in the first currency processing device or the second currency processing device is equal to or lower than a lower threshold value, a notification is given to prompt the user to perform the first process in the first currency processing device or the second currency processing device; A currency handling system as described in any one of claims 1 to 5, which issues an alert to encourage the second process to be performed in the first currency handling device or the second currency handling device when the storage rate or number of currency stored in the first currency handling device or the second currency handling device is equal to or greater than an upper threshold value.

7. The first currency processing device has a first display, The second currency processing device has a second display, The computer includes: A notification is given via the first display to prompt the first currency processing device to perform the first process or the second process; A currency processing system as described in any one of claims 1 to 6, wherein a notification is given through the second display to encourage the second currency processing device to perform the first process or the second process.

8. a projector connected to the computer; A currency handling system as described in any one of claims 1 to 7, wherein the computer executes, through the projector, an alert prompting the user to perform the first process in the first currency handling device or the second currency handling device, and an alert prompting the user to perform the second process in the first currency handling device or the second currency handling device.

9. and a tablet connected to the computer. The computer executes, via the tablet, a notification prompting the user to perform the first process in the first currency processing device or the second currency processing device, and a notification prompting the user to perform the second process in the first currency processing device or the second currency processing device. A currency handling system according to any one of claims 1 to 8.

10. The currency handling system according to claim 4 , wherein the computer controls notifications by display and displays both notifications regarding the first currency and notifications regarding the second currency at overlapping times.

11. The currency handling system according to claim 4 , wherein the computer controls notifications by display and sequentially displays notifications regarding the first currency and notifications regarding the second currency.

12. The currency handling system according to any one of claims 1 to 11, wherein the first currency handling device and the second currency handling device are an ATM, a self-service machine, or a teller machine.

13. The currency handling system according to claim 12 , wherein the first currency handling device and the second currency handling device handle at least one of banknotes and coins.

14. A third currency processing device that performs the first process or the second process according to a user's selection, the computer executes notification control including a notification to prompt the first process to be performed by the first currency processing device, the second currency processing device, or the third currency processing device, and a notification to prompt the second process to be performed by the first currency processing device, the second currency processing device, or the third currency processing device, based on an amount of currency stored in the first currency processing device, an amount of currency stored in the second currency processing device, and an amount of currency stored in the third currency processing device; A currency handling system as described in any one of claims 1 to 13, wherein when the computer issues an alert to encourage the first processing to be performed in the first currency handling device, it does not issue an alert to encourage the first processing to be performed in at least one of the second currency handling device and the third currency handling device, and when the computer issues an alert to encourage the second processing to be performed in the first currency handling device, it does not issue an alert to encourage the second processing to be performed in at least one of the second currency handling device and the third currency handling device.

15. the first currency processing device performs a first process involving taking in currency or a second process involving dispensing currency in accordance with a selection made by a user; The second currency processing device performs the first process or the second process in accordance with a user's selection; a computer executes notification control including a notification to prompt the first process to be performed in the first currency processing device or the second currency processing device based on an amount of currency stored in the first currency processing device and an amount of currency stored in the second currency processing device, and a notification to prompt the second process to be performed in the first currency processing device or the second currency processing device; and A currency processing method comprising: when the computer issues a notification to encourage the first processing to be performed in the first currency processing device, the computer does not issue a notification to encourage the first processing to be performed in the second currency processing device, and when the computer issues a notification to encourage the second processing to be performed in the first currency processing device, the computer does not issue a notification to encourage the second processing to be performed in the second currency processing device.

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