Data processing device, data processing method and program

Abstract

To provide a data processing device, a data processing method and a program capable of reducing a workload of a care manager.SOLUTION: A data processing device includes means for: collecting conversation information between a care manager and a specific care support object person; generating a care plan of the specific care support object person from the conversation information by using a generation model; and outputting the generated care plan.SELECTED DRAWING: Figure 5

Description

Technical Field

[0001] The technology of the present disclosure relates to a data processing apparatus, a data processing method, and a program.

Background Art

[0002] Patent Document 1 discloses a persona chatbot control method performed by at least one processor, the method including receiving a user utterance, adding the user utterance to a prompt including an instruction sentence related to an explanation of a chatbot character, encoding the prompt, and inputting the encoded prompt into a language model to generate a chatbot utterance in response to the user utterance.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] By the way, in the field of nursing care in recent years, there may be problems such as a shortage of manpower and an increase in the workload. In particular, the shortage of the number of care managers who can create care plans necessary for nursing care and the accompanying increase in the workload of each care manager have become serious. Therefore, if at least a part of the work performed by the care manager can be substituted by a device such as the above-described chatbot, it may contribute to the solution of the above-described problems.

[0005] However, at present, sufficient technology has not been constructed to solve the above problems, and there is room for improvement in reducing the workload of care managers.

Means for Solving the Problems

[0006] The first aspect of the technology according to the present disclosure is a data processing apparatus including means for collecting conversation information between a care manager and a specific care recipient, means for generating a care plan for the specific care recipient from the conversation information using a generation model, and means for outputting the generated care plan.

[0007] The second aspect of the technology according to the present disclosure is a data processing method including collecting conversation information between a care manager and a specific care recipient, generating a care plan for the specific care recipient from the conversation information using a generation model, and outputting the generated care plan.

[0008] The third aspect of the technology according to the present disclosure is a program for causing a computer to execute a process including collecting conversation information between a care manager and a specific care recipient, generating a care plan for the specific care recipient from the conversation information using a generation model, and outputting the generated care plan.

Brief Description of the Drawings

[0009]

Figure 1

Figure 2

Figure 3A

Figure 3B

Figure 4

Figure 5

Embodiments for Carrying Out the Invention

[0010] Hereinafter, an example of an embodiment of a data processing apparatus, a data processing method, and a program according to the technology of the present disclosure will be described with reference to the accompanying drawings.

[0011] First, the terms used in the following description will be explained.

[0012] In the following embodiments, a numbered processor (hereinafter simply referred to as "processor") may be a single arithmetic unit or a combination of multiple arithmetic units. Also, the processor may be a single type of arithmetic unit or a combination of multiple types of arithmetic units. Examples of arithmetic units include a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), a GPGPU (General-Purpose computing on Graphics Processing Units), an APU (Accelerated Processing Unit), or a TPU (Tensor Processing Unit), etc.

[0013] In the following embodiments, a numbered RAM (Random Access Memory) is a memory in which information is temporarily stored and is used as a work memory by the processor.

[0014] In the following embodiments, a numbered storage is one or more non-volatile storage devices that store various programs and various parameters, etc. Examples of non-volatile storage devices include flash memory (SSD (Solid State Drive)), magnetic disks (e.g., hard disks), or magnetic tapes, etc.

[0015] In the following embodiments, the labeled communication I / F (Interface) is an interface including a communication processor, an antenna, and the like. The communication I / F controls communication between a plurality of computers. Examples of communication standards applied to the communication I / F include wireless communication standards including 5G (5th Generation Mobile Communication System), Wi-Fi (registered trademark), or Bluetooth (registered trademark).

[0016] In the following embodiments, "A and / or B" is synonymous with "at least one of A and B". That is, "A and / or B" means that it may be only A, only B, or a combination of A and B. Also, in this specification, when expressing three or more matters connected by "and / or", the same concept as "A and / or B" is applied.

[0017] FIG. 1 shows an example of the configuration of a data processing system 10 according to an embodiment.

[0018] As shown in FIG. 1, the data processing system 10 includes a data processing device 12 and a smart device 14. An example of the data processing device 12 is a server. An example of the smart device 14 is a smartphone. In the present embodiment, the data processing device 12 is an example of the "data processing device" according to the technology of the present disclosure, and the smart device 14 is an example of the "terminal device" according to the technology of the present disclosure. Also, the terminal device may include other devices, for example, devices having a communication function such as a personal computer or a wearable device.

[0019] The data processing device 12 includes a computer 22, a database 24, and a communication I / F 26. The computer 22 is an example of a "computer" according to the technology of the present disclosure. The computer 22 includes a processor 28, a RAM 30, and a storage 32. The processor 28, the RAM 30, and the storage 32 are connected to a bus 34. Also, the database 24 and the communication I / F 26 are connected to the bus 34. The communication I / F 26 is connected to a network 54. Examples of the network 54 include a WAN (Wide Area Network) and / or a LAN (Local Area Network).

[0020] The smart device 14 includes a computer 36, a reception device 38, an output device 40, a camera 42, and a communication I / F 44. The computer 36 includes a processor 46, a RAM 48, and a storage 50. The processor 46, the RAM 48, and the storage 50 are connected to a bus 52. Also, the reception device 38, the output device 40, and the camera 42 are connected to the bus 52.

[0021] The reception device 38 includes a touch panel 38A and a microphone 38B, etc., and receives user input. The touch panel 38A receives user input by contact of an indicator (e.g., a pen or a finger, etc.) by detecting the contact of the indicator. The microphone 38B receives user input by voice by detecting the voice of the user. The control unit 46A transmits data indicating the user input received by the touch panel 38A and the microphone 38B to the data processing device 12. In the data processing device 12, the specific processing unit 290 acquires data indicating the user input.

[0022] The output device 40 includes a display 40A, a speaker 40B, etc., and presents data to the person 20 by outputting the data in an expressive form (e.g., voice and / or text) that can be perceived by the person 20. The display 40A displays visible information such as text and images according to an instruction from the processor 46. The speaker 40B outputs voice according to an instruction from the processor 46. The camera 42 is a small digital camera equipped with an optical system such as a lens, an aperture, and a shutter, and an imaging device such as a CMOS (Complementary Metal-Oxide-Semiconductor) image sensor or a CCD (Charge Coupled Device) image sensor.

[0023] The communication I / F 44 is connected to the network 54. The communication I / Fs 44 and 26 control the exchange of various information between the processor 46 and the processor 28 via the network 54.

[0024] FIG. 2 shows an example of the main functions of the data processing device 12 and the smart device 14.

[0025] As shown in FIG. 2, in the data processing device 12, specific processing is performed by the processor 28. The specific processing program 56 is stored in the storage 32. The specific processing program 56 is an example of the "program" according to the technology of the present disclosure. The processor 28 reads the specific processing program 56 from the storage 32 and executes the read specific processing program 56 on the RAM 30. The specific processing is realized by the processor 28 operating as a specific processing unit 290 according to the specific processing program 56 executed on the RAM 30.

[0026] The data generation model 58 is stored in the storage 32. The data generation model 58 is used by the specific processing unit 290.

[0027] In the smart device 14, the input / output process is performed by the processor 46. The input / output program 60 is stored in the storage 50. The input / output program 60 is used in combination with the specific processing program 56 by the data processing system 10. The processor 46 reads the input / output program 60 from the storage 50 and executes the read input / output program 60 on the RAM 48. The input / output process is realized by operating as the control unit 46A according to the input / output program 60 executed by the processor 46 on the RAM 48.

[0028] Next, the processing of the specific processing unit 290 when the data processing device 12 performs specific processing to assist the work of the care manager (also referred to as "care support specialist") will be described.

[0029] Here, in Japan, a care manager can execute care management for care support recipients based on the Long-Term Care Insurance Law and the like. As shown in FIG. 3A, the current work of the care manager is mainly to interview the care support recipient and / or the agent of the care support recipient (specifically, the family of the care support recipient, etc.) to grasp the current situation of the care support recipient, and create and submit a care plan based on the results of the interview. Since the interview with the care support recipient and / or their agent is mostly conducted when the care support recipient is an elderly person in need of care, it is often carried out by visiting the home of the care support recipient or its vicinity. Therefore, the care manager needs to travel back and forth between the home of the care support recipient and its vicinity to conduct this interview.

[0030] In addition, a care plan created by a care manager in Japan is generally created by entering necessary information, etc. in seven forms provided by the Ministry of Health, Labour and Welfare. As an example of a part of the care plan, the first form among the seven forms constituting the care plan is illustrated in FIG. 3B. As can be seen from FIG. 3B, in order for the care manager to create a care plan, it is necessary to collect a lot of information about the care recipient and enter it in the corresponding column. The care plan created in this way is submitted to a care service provider, etc. for use as, for example, guidelines for care of the care recipient by a care helper.

[0031] As described above, the work of the care manager includes many time-consuming tasks such as traveling for interviews and creating care plans. Therefore, the number of care plans that can be created by a care manager is currently at most about two per day.

[0032] In view of the above points, in the specific process of this embodiment, among various tasks of the care manager, the work of creating a care plan is particularly assisted or performed on behalf of to reduce the workload of the care manager. Hereinafter, specific examples of the specific process will be described.

[0033] As shown in FIG. 4, the specific processing unit 290 includes an input unit 292, a processing unit 294, and an output unit 296. Note that the input unit 292 is an example of a means for collecting conversation information, the processing unit 294 is an example of a means for creating a care plan, and the output unit 296 is an example of a means for outputting a care plan.

[0034] The input unit 292 acquires the user input received by the smart device 14, and acquires at least one of the user's character, voice, and image data received by the smart device 14. In the present embodiment, the input unit 292 particularly collects the voice of the conversation between the care manager and a specific care support target person as conversation information. Here, the "specific care support target person" does not refer only to the specific care support target person himself / herself, but may include an agent thereof, for example, a cohabiting relative who grasps the current situation of the care support target person. Further, the input unit 292 can also acquire various data related to the conversation information transmitted from the smart device 14 or the like held by the care manager.

[0035] As a method for collecting the conversation information collected by the input unit 292, various methods may be included. For example, there is a method in which the input unit 292 acquires data obtained by recording the voice during a face-to-face interview conducted between the care manager and the care support target person using a recording device (not shown) such as an IC recorder. Another example of the method for collecting the conversation information is a method in which the input unit 292 collects the content of a Web interview (also called an online interview) or a voice call conducted between the care manager and the care support target person via the smart devices 14 each of them holds.

[0036] Utilizing a Web interview or a voice call using the smart device 14 for the interview between the care manager and the care support target person can omit the trouble of the care manager moving to the home or the like of the care support target person, and can greatly improve work efficiency. Further, such a method for collecting the conversation information does not cause the occurrence of troubles such as forgetting to record or separately uploading the recorded data as in the case of using a recording device (not shown), and facilitates the realization of collecting the conversation information. Therefore, for collecting the conversation information, the method using the smart device 14 described above is preferable. When the care support target person does not hold the smart device 14 or the like, it is advisable to adopt the method of collecting the voice during the face-to-face interview or the interview conducted via a telephone using the recording device described above.

[0037] The processing unit 294 performs specific processing using the data generation model 58. Specifically, data such as characters, voices, and images input from the user is input into the data generation model 58 to obtain a generation result. In the present embodiment, the processing unit 294 uses the data generation model 58 to obtain a care plan for a specific care support target person from the conversation information collected by the input unit 292 described above.

[0038] Further, the processing unit 294 may have a function of converting the conversation information collected by the input unit 292 into text information. The text information converted in the processing unit 294 can be used as a prompt input to the data generation model 58. Note that when the conversation information collected by the input unit 292 is already text-based information, the processing unit 294 may not include the above-described conversion function.

[0039] The output unit 296 outputs a care plan as a result of the specific processing. Specifically, the created care plan is transmitted to, for example, the smart device 14 held by the care manager. In the smart device 14 that has received the care plan, the control unit 46A causes the output device 40 to output the result of the specific processing. The output care plan may be checked by the care manager and corrected as necessary. Alternatively, it may be possible to request the data processing device 12 to add information lacking in the output care plan and recreate the care plan. Further, the care plan created by the processing unit 294 may be transmitted to a care provider who uses the care plan, a relative who cares for the care support target person, etc., instead of or in addition to the smart device 14 held by the care manager.

[0040] The data generation model 58 is a so-called generative AI (Artificial Intelligence). Examples of the data generation model 58 include generative AIs such as ChatGPT (Internet search <URL: https: / / openai.com / blog / chatgpt>). The data generation model 58 is obtained by performing deep learning on a neural network. A prompt including instructions is input to the data generation model 58, and inference data such as voice data indicating voice, text data indicating text, and image data indicating an image is input thereto. The data generation model 58 infers the input inference data according to the instructions indicated by the prompt and outputs the inference result in a data format such as voice data and text data. Here, inference refers to, for example, analysis, classification, prediction, and / or summarization, etc.

[0041] In the present embodiment, it is specified that the content output by the data generation model 58 is a care plan in a specific format as shown in FIG. 3B. Therefore, it is preferable to let the data generation model 58 of the present embodiment learn a care plan as a sample at the time of creation in advance. Alternatively, together with the conversation information input to the data generation model 58, the data of the care plan to be created may be input to the data generation model 58.

[0042] Next, the operation of the data processing system 10 will be described. In the following description, an example will be given in which the care manager and the care recipient conduct an interview in the form of a remote conference (also called a web conference or an online conference) or a voice call using the smart devices 14 each of them owns, and the input unit 292 of the data processing device 12 collects the conversation one by one and performs a series of specific processes. In this regard, at least the smart device 14 owned by the care manager may be provided with means for realizing specific processes including a remote conference function or a voice call function in the form of an application program or the like.

[0043] An example of the flow of a specific process will be described with reference to FIG. 5. Note that the flow of the specific process shown in FIG. 5 is an example of the "data processing method" according to the technology of the present disclosure.

[0044] The specific process according to the present embodiment includes at least a step of collecting conversation information between a care manager and a specific care recipient (corresponding to step S300 described later), a step of generating a care plan for the specific care recipient from the conversation information using a generation model (corresponding to step S306 described later), and a step of outputting the generated care plan (corresponding to step S308 described later). Details will be described below.

[0045] When the specific process is started, first, in step S300, the collection of conversation information is started. For the collection of conversation information, the care manager conducts a web interview with a specific care recipient or their proxy using the smart device 14. In the web interview, various questions are asked to collect the information necessary for the care manager to create a care plan for the care recipient. The questions may be questions for grasping the current situation (assessment) of the care recipient. Further, the questions may be, for example, content along the "standard items for problem analysis" provided by the Ministry of Health, Labour and Welfare.

[0046] Voices such as questions from the care manager and the response content of the care recipient to the questions are collected one by one at the input unit 292 as conversation information. Whether the voice in the conversation information is the voice of the care manager or the voice of the care recipient can be easily specified by recognizing which smart device 14 the microphone 38B that collected the voice belongs to.

[0047] Next, in step S302, the processing unit 294 determines whether or not a predetermined trigger condition is satisfied. The trigger condition may be a condition for specifying whether or not to start creating a care plan by the processing unit 294. Specific examples of the trigger condition include, for example, the case where information indicating the end of the interview is received from the smart device 14 of the care manager.

[0048] If the trigger condition is satisfied in step S302 (step S302; Yes), the data processing system 10 proceeds to step S304. On the other hand, if the trigger condition is not satisfied in step S302 (step S302; No), the data processing system 10 enters a standby state.

[0049] In step S304, the processing unit 294 converts the conversation information collected by the input unit 292 into text information, adds an instruction sentence for obtaining the result of the specific process, and generates a prompt. The instruction sentence may be text information such as "Please create a care plan from the conversation information". In addition, the generated prompt may include additional information related to the conversation information, such as an example of the above-described care plan or text information of the conversation information indicating whether it is the caregiver or the care recipient who spoke.

[0050] Next, in step S306, the processing unit 294 inputs the generated prompt into the data generation model 58 to create a care plan for a specific care recipient as a result of the specific process. The care plan created here may be, for example, one in which information related to a specific care recipient is added to each column of the table shown in FIG. 3B.

[0051] Then, in step S308, the output unit 296 outputs the result of the specific process. Specifically, for example, the care plan created by the processing unit 294 is transmitted to the smart device 14 held by the caregiver. The transmitted care plan is checked and corrected by the caregiver as needed and used as an official care plan. When the above output is completed, the data processing device 12 ends the specific process.

[0052] As described above, according to the data processing device 12, the data processing method, and the program according to the present embodiment, it becomes possible to automatically create a care plan that has been conventionally created by a caregiver. Therefore, the workload of creating a care plan by the caregiver can be significantly reduced.

[0053] In addition to creating a care plan by the data processing device 12, if an interview with the care recipient can be conducted in the form of a remote conference, the time required for the care manager to move can be substantially eliminated, contributing to an improvement in the work efficiency of the care manager. Through such a series of processes, the number of care plans that one care manager can create in a day can be increased (for example, up to about 5 cases per day).

[0054] By the way, the content to be described in the care plan created in this embodiment is specified in advance as shown in FIG. 3B. Also, the items to be confirmed with the care recipient are generally specified, such as the "problem analysis standard items" described above. Therefore, in the data processing system 10 according to this embodiment, when collecting the conversation information in step S300, it is advisable to confirm whether the information necessary for creating a care plan can be obtained, and if the information is insufficient, notify the care manager to that effect. The notification can be implemented, for example, by displaying a message on the display screen of the smart device 14 held by the care manager during the Web interview, prompting the care recipient to ask for the necessary information.

[0055] If the process of notifying the shortage of the above-mentioned information is adopted, for example, it is possible to avoid re-conducting an interview due to the care manager missing necessary information. Also, it can assist the care manager in obtaining a detailed understanding of the current situation of the care recipient.

[0056] As described above, the system according to the present disclosure has been mainly described in terms of the functions of the data processing device 12. However, the system according to the present disclosure is not necessarily implemented on a server. The system according to the present disclosure may be implemented as a general information processing system. The present disclosure may be implemented, for example, as a software program operating on a personal computer or an application operating on a smartphone or the like. The method according to the present disclosure may be provided to users in the form of SaaS (Software as a Service).

[0057] In the above embodiment, an example form in which specific processing is performed by one computer 22 has been given. However, the technology of the present disclosure is not limited to this, and distributed processing for specific processing by a plurality of computers including the computer 22 may be performed.

[0058] In the above embodiment, an example form in which the specific processing program 56 is stored in the storage 32 has been described. However, the technology of the present disclosure is not limited to this. For example, the specific processing program 56 may be stored in a portable computer-readable non-transitory storage medium such as a USB (Universal Serial Bus) memory. The specific processing program 56 stored in the non-transitory storage medium is installed in the computer 22 of the data processing device 12. The processor 28 executes specific processing according to the specific processing program 56.

[0059] Alternatively, the specific processing program 56 may be stored in a storage device such as a server connected to the data processing device 12 via the network 54, and the specific processing program 56 may be downloaded in response to a request from the data processing device 12 and installed in the computer 22.

[0060] Note that it is not necessary to store all of the specific processing program 56 in a storage device such as a server connected to the data processing device 12 via the network 54 or to store all of the specific processing program 56 in the storage 32, and a part of the specific processing program 56 may be stored.

[0061] As hardware resources for executing specific processing, various types of processors shown below can be used. Examples of processors include, for example, a general-purpose processor such as a CPU that functions as a hardware resource for executing specific processing by executing software, that is, a program. Also, examples of processors include dedicated electric circuits that are processors having a circuit configuration specifically designed for executing specific processing, such as an FPGA (Field-Programmable Gate Array), a PLD (Programmable Logic Device), or an ASIC (Application Specific Integrated Circuit). A memory is built in or connected to any of these processors, and any of these processors executes specific processing by using the memory.

[0062] The hardware resources for executing specific processing may be composed of one of these various processors, or may be composed of a combination of two or more processors of the same type or different types (for example, a combination of multiple FPGAs, or a combination of a CPU and an FPGA). Also, the hardware resources for executing specific processing may be a single processor.

[0063] As an example of being composed of a single processor, first, there is a form in which one or more CPUs and software are combined to form a single processor, and this processor functions as a hardware resource for executing specific processing. Second, there is a form in which a processor that realizes the functions of an entire system including a plurality of hardware resources for executing specific processing in a single IC chip, as represented by an SoC (System-on-a-chip), is used. Thus, specific processing is realized as a hardware resource by using one or more of the above various processors.

[0064] Furthermore, as the hardware structure of these various processors, more specifically, an electric circuit combining circuit elements such as semiconductor elements can be used. Also, the above specific processing is merely an example. Therefore, it goes without saying that unnecessary steps may be deleted, new steps may be added, or the processing order may be changed within the scope not departing from the gist.

[0065] The description content and illustration content shown above are detailed descriptions of the part related to the technology of the present disclosure and are merely examples of the technology of the present disclosure. For example, the description regarding the above configuration, function, operation, and effect is an explanation of an example of the configuration, function, operation, and effect of the part related to the technology of the present disclosure. Therefore, it goes without saying that within the scope not departing from the gist of the technology of the present disclosure, the description content and illustration content shown above may be deleted of unnecessary parts, new elements may be added, or replacements may be made. Also, in order to avoid intricacies and facilitate the understanding of the part related to the technology of the present disclosure, in the description content and illustration content shown above, descriptions regarding common technical knowledge etc. that do not particularly require explanation for enabling the implementation of the technology of the present disclosure are omitted.

[0066] All documents, patent applications, and technical standards described in this specification are incorporated herein by reference to the same extent as if each individual document, patent application, and technical standard were specifically and individually stated to be incorporated by reference.

Explanation of Reference Signs

[0067] 10 Data processing system 12 Data processing device 14 Smart device 290 Specific processing unit 292 Input unit 294 Processing unit 296 Output unit

Claims

1. means for collecting conversation information between a care manager and a specific care recipient; means for generating a care plan for the specific care recipient from the conversation information using a generation model; means for outputting the generated care plan; and A data processing device.

2. further comprising means for converting the conversation information into text information; wherein the generation model generates the care plan from the text information; The data processing device according to claim 1.

3. The means for collecting the conversation information collects voice information during an interview conducted by the care manager and the specific care recipient via terminal devices each of them owns as the conversation information; The data processing device according to claim 1.

4. means for determining whether all information necessary for creating the care plan is included in the collected conversation information; further comprising means for identifying missing information and notifying the care manager of the missing information when the conversation information lacks information necessary for creating the care plan; The data processing device according to claim 1.

5. collecting conversation information between a care manager and a specific care recipient; generating a care plan for the specific care recipient from the conversation information using a generation model; outputting the generated care plan; A data processing method.

6. collecting conversation information between a care manager and a specific care recipient; generating a care plan for the specific care recipient from the conversation information using a generation model; A program that causes a computer to execute a process of outputting the generated care plan. Program.

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