Examination operation support system, examination operation support method, and program

Abstract

To provide an examination operation support system, an examination operation support method, and a program allowing efficient execution of quick and reliable application processing.SOLUTION: An examination operation support system comprises: an identification information providing unit that provides, to application data related to an application from an applicant, on the basis of an application method used by the applicant for the application, of a plurality of application methods, application type identification information indicating a different application type according to the application method; a progress management unit that, when processing on the application is performed, selects, from statuses of a plurality of progress management items that are set according to the application types, a status of the progress management item corresponding to the processing performed in relation to the application, and registers the selected status as the status of the application in association with the application data; and an accumulation management unit that determines an accumulation state of the application on the basis of the application type of the application and the status of the application.SELECTED DRAWING: Figure 3

Description

Technical Field

[0001] The present invention relates to an examination business support system, an examination business support method, and a program.

Background Art

[0002] Conventionally, in various procedures in administrative agencies and private companies, applications are made by analog methods such as filling in the necessary items in a paper application form and submitting it (hereinafter also referred to as "analog application"). In recent years, with the promotion of digitization, applications by digital methods such as inputting the necessary items from an online smartphone or personal computer and submitting them (hereinafter also referred to as "digital application") are becoming increasingly popular.

[0003] Due to the nature of various applications, quick and reliable processing is required. For this reason, various technologies for managing the progress of applications have been proposed. For example, Patent Document 1 below discloses a technology for checking the backlog status of examinations in various applications.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] However, since there are quite a few applicants who have difficulty adapting to digitization (for example, the elderly), it is difficult to standardize the application method to digital applications only, and it is necessary to allow analog applications as well. For this reason, in various procedures in administrative agencies and private companies, analog applications and digital applications coexist. In the examination work of examining the application content, an examination flow for analog applications is prepared in the case of analog applications, and an examination flow for digital applications is prepared in the case of digital applications. Therefore, when analog applications and digital applications coexist, in order to manage the progress status of various applications, it is necessary to appropriately perform management according to each application method.

[0006] In view of the above problems, an object of the present invention is to provide an examination work support system, an examination work support method, and a program capable of efficiently performing quick and reliable application processing.

Means for Solving the Problems

[0007] In order to solve the above problems, an examination work support system according to an aspect of the present invention includes, for application data related to an application from an applicant, based on the application method used by the applicant for the application among a plurality of application methods, an identification information adding unit that adds application type identification information indicating different application types according to the application method, and when processing related to the application is performed, among the statuses of a plurality of progress management items set according to the application type, selects the status of the progress management item corresponding to the processing performed for the application and registers it in association with the application data as the status of the application, and a retention management unit that determines the retention status of the application based on the application type of the application and the status of the application.

[0008] The examination business support method according to one aspect of the present invention includes an identification information adding process of adding application type identification information indicating different application types according to the application method to application data related to an application from an applicant based on the application method used by the applicant for the application among a plurality of application methods, a progress management process of selecting, when a process related to the application is performed, the status of the progress management item corresponding to the process performed on the application among the statuses of a plurality of progress management items set according to the application type, and registering it in association with the application data as the status of the application, and a retention management process of determining the retention state of the application based on the application type of the application and the status of the application, and is a computer-executed examination business support method including these processes.

[0009] A program according to one aspect of the present invention causes a computer to function as an identification information adding means for adding application type identification information indicating different application types according to the application method to application data related to an application from an applicant based on the application method used by the applicant for the application among a plurality of application methods, a progress management means for selecting, when a process related to the application is performed, the status of the progress management item corresponding to the process performed on the application among the statuses of a plurality of progress management items set according to the application type, and registering it in association with the application data as the status of the application, and a retention management means for determining the retention state of the application based on the application type of the application and the status of the application, and is a program for this purpose.

Effects of the Invention

[0010] According to the present invention, efficient, quick, and reliable application processing can be performed.

Brief Description of the Drawings

[0011]

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Embodiments for Carrying Out the Invention

[0012] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0013] <1. Schematic Configuration of the Review Business Support System> Referring to FIG. 1, the schematic configuration of the examination business support system according to the present embodiment will be described. FIG. 1 is a block diagram showing an example of the schematic configuration of the examination business support system according to the present embodiment. The examination business support system 1 shown in FIG. 1 is a system for supporting examination operations in various applications. The various applications are, for example, applications related to procedures for receiving services provided by administrative agencies or private companies (corporations). The providers who provide services received by applying, such as administrative agencies or private companies, are hereinafter also referred to as "providers".

[0014] Administrative agencies include, for example, central government ministries and local governments (also referred to as "local autonomous bodies" or "local public entities"). Services (systems) provided by administrative agencies include, for example, various registration procedures, subsidy systems, grant systems, subsidy systems, social security services, etc. Private companies include, for example, financial institutions such as banks, distribution companies, insurance companies, credit card companies, companies with shareholder preferential systems, etc. Services provided by financial institutions include, for example, opening a new account, housing loan, etc. Services provided by distribution companies include, for example, campaigns for members. Services provided by insurance companies include, for example, those related to various insurance products. Services provided by credit card companies include, for example, issuing a new credit card. Services provided by companies with shareholder preferential systems include, for example, those related to shareholder preferences. When the provider is an administrative agency, the applicant is, for example, a resident or private company within the jurisdiction of each administrative agency. When the provider is a private company, the applicant is, for example, a consumer.

[0015] In the application methods for various procedures, there are applications by analog methods (hereinafter also referred to as "analog applications") and applications by digital methods (hereinafter also referred to as "digital applications"). Analog applications are, for example, applications in which necessary matters are filled in a paper application form and submitted (hereinafter also referred to as "paper applications"). Digital applications are, for example, applications in which necessary matters are input online (hereinafter also referred to as "online applications").

[0016] Hereinafter, taking an example where the provider is a local government and the applicant is a resident, this embodiment will be described. Specifically, in an application regarding the procedure for a resident to receive services from a local government, an example will be described where the applicant makes an application by paper application or online application, and a staff member (worker) of the local government conducts a review of the application. FIG. 1 shows an example where applicant US1 makes a paper application and applicant US2 makes an online application. Applicant US1 makes a paper application by mailing an application form AF with necessary items filled in at home HM1 to local government JC. Applicant US2 makes an online application by inputting necessary items from an online applicant terminal 10 at home HM2 to a website provided by local government JC or the like. Staff member MS of local government JC reviews the content of the paper application by applicant US1 and the content of the online application by applicant US2.

[0017] Note that the place where applicant US1 fills in the necessary items in application form AF and the place where applicant US2 inputs the necessary items in applicant terminal 10 are not limited to home, and can be any place. Also, the method by which applicant US1 submits application form AF to local government JC is not limited to mailing. For example, applicant US1 may bring application form AF to local government JC and directly hand it to the staff. Also, the terminal by which applicant US2 makes an online application is not limited to the terminal owned by applicant US2. For example, applicant US2 may make an online application from a terminal provided by local government JC or the like.

[0018] As shown in FIG. 1, the review business support system 1 according to this embodiment includes an applicant terminal 10, a local government terminal 20, a reading device 30, an inspection system 40, an online application system 50, and a local government system 60.

[0019] (1) Applicant terminal 10 The applicant terminal 10 is a terminal used by applicant US2 to make an online application. The applicant terminal 10 is, for example, a PC (Personal Computer), a smartphone, a tablet terminal, or the like. The applicant terminal 10 is communicably connected to the online application system 50 via a network such as a mobile phone network or the Internet. In communicating with the online application system 50, the applicant terminal 10 transmits, for example, input data entered online by applicant US2.

[0020] (2) Local government terminal 20 The local government terminal 20 is a terminal used by staff MS to perform review operations on applications. In this embodiment, the local government terminal 20 is an example of a review terminal used for review operations, and is, for example, a terminal operated by local government JC. Also, staff MS is an example of a person in charge of review operations, and is, for example, a person belonging to local government JC. The local government terminal 20 is, for example, a PC, a smartphone, a tablet terminal, or the like.

[0021] The local government terminal 20 is communicably connected to the reading device 30 by wired communication or wireless communication. In communicating with the reading device 30, the local government terminal 20 receives, for example, application identification information, image data of the application form, and the like. The application identification information is identification information unique to each application, and is, for example, an application number or the like. The application identification information is information indicating that the submission (paper application) of the application form AF from applicant US1 has been received by local government JC. Also, the local government terminal 20 is communicably connected to the inspection system 40 and the online application system 50 via the network within the organization of local government JC. In communicating with the inspection system 40, the local government terminal 20 transmits, for example, application identification information, image data, input data, etc., and receives screen information of the review screen. Also, the local government terminal 20 transmits image data or input data to the inspection system 40 by communicating with the inspection system 40, and displays the review screen generated based on the transmitted data. Staff MS performs review using the review screen displayed on the local government terminal 20. In communicating with the online application system 50, the local government terminal 20 receives, for example, the downloaded input data.

[0022] (3) Reading device 30 The reading device 30 is a device that performs various readings. The reading device 30 is a device used by the staff MS to capture the application identification information and the image data of the application form AF for an application submitted by applicant US1 by paper application. In the reading device 30, a device for capturing the application identification information and a device for capturing the image data are respectively prepared. The reading device 30 for capturing the application identification information is, for example, a one-dimensional code reader or a two-dimensional code reader. On the envelope mailed from applicant US1 or the application form AF enclosed in the envelope, a one-dimensional code or a two-dimensional code having the application identification information is printed. The staff MS uses a one-dimensional code reader or a two-dimensional code reader to read the application identification information from the one-dimensional code or the two-dimensional code. Note that characters indicating the application identification information may be directly printed on the envelope, the application form AF, etc. In this case, the reading device 30 may be a camera that captures an image for capturing the application identification information by character recognition such as OCR (Optical Character Recognition). The reading device 30 for capturing the image data is, for example, a scanner that optically reads a paper application form AF and generates image data of the application form AF. The staff MS uses the scanner to scan the application form AF received from applicant US1 by mail and convert it into image data.

[0023] The reading device 30 is communicably connected to the local government terminal 20 by wired communication or wireless communication. In communication with the local government terminal 20, the reading device 30 transmits the captured application identification information and the generated image data of the application form AF.

[0024] (4) Inspection system 40 The inspection system 40 is a system for performing processing related to inspections for review by the staff MS. Inspection means that, before the staff MS reviews an application from applicant US1, it is confirmed whether the application meets predetermined conditions. The inspection system 40 is composed of, for example, one or more server devices (for example, a cloud server).

[0025] The inspection system 40 is communicably connected to the local government terminal 20 and the local government system 60 via the network within the organization of the local government JC. In communication with the local government terminal 20, the inspection system 40 receives, for example, application identification information, image data, and input data, and transmits the screen information of the review screen. In communication with the local government system 60, the inspection system 40 performs, for example, data linkage. In this data linkage, the inspection system 40 receives, for example, resident information and transmits registration information. The resident information is information about the residents of the local government that is pre-registered in the local government system 60. Also, the registration information is information indicating the application content generated based on the image data or input data for which the review by the staff MS has been completed normally.

[0026] (5) Online application system 50 The online application system 50 is a system for performing processing related to online applications. The online application system 50 is composed of, for example, one or more server devices (for example, a cloud server).

[0027] The online application system 50 is communicably connected to the applicant terminal 10 via a network such as a mobile phone network or the Internet. In communication with the applicant terminal 10, the online application system 50 receives, for example, the input data entered online by the applicant US2. Also, the online application system 50 is communicably connected to the local government terminal 20 via the network within the organization of the local government JC. In communication with the local government terminal 20, the online application system 50 transmits the downloaded input data.

[0028] (6) Local government system 60 The local government system 60 is a system (core system) for managing various types of information related to the local government JC. The local government system 60 is composed of, for example, one or more server devices (for example, a cloud server).

[0029] Among the information managed by the local government system 60, there is resident information. Resident information is an example of information (hereinafter also referred to as "information of the person to be managed") regarding the person to be managed (for example, a resident within the jurisdiction of the local government) managed by the provider of the service (for example, the local government) that can be received by application. The information of the person to be managed is information in which the personal information of the person to be managed is linked with information regarding the person to be managed (hereinafter also referred to as "duplicate determination information") used for duplicate determination of applications for services. The personal information of residents is, for example, name, date of birth, address, etc. The duplicate determination information of residents is, for example, identification information unique to each resident (hereinafter also referred to as "resident identification information") assigned to each resident by the local government. The resident identification information is not limited to that assigned by the local government (administrator), and may be assigned by entities other than the local government. Those assigned by entities other than the local government are, for example, personal numbers (My Number), etc. Hereinafter, the resident information in which the personal information of residents is linked with the resident identification information (duplicate determination information) is treated as the information of the person to be managed.

[0030] The local government system 60 is communicably connected to the inspection system 40 via the network within the organization of the local government JC. In communication with the inspection system 40, the local government system 60 receives registration information and transmits resident information extracted from among the various types of information it manages.

[0031] <2. Functional Configuration of the Local Government Terminal> Above, the schematic configuration of the examination business support system 1 according to the present embodiment has been described. Subsequently, with reference to FIG. 2, the functional configuration of the local government terminal 20 according to the present embodiment will be described. FIG. 2 is a block diagram showing an example of the functional configuration of the local government terminal 20 according to the present embodiment. As shown in FIG. 2, the local government terminal 20 includes a communication unit 210, an input unit 220, a storage unit 230, a control unit 240, and an output unit 250.

[0032] (1) Communication Unit 210 The communication unit 210 has a function of transmitting and receiving various types of information. For example, the communication unit 210 communicates with the reading device 30, the inspection system 40, and the online application system 50 to transmit and receive various types of information.

[0033] (2) Input unit 220 The input unit 220 has a function of receiving input from the staff MS. The input unit 220 is composed of input devices provided by the local government terminal 20 as hardware, such as a keyboard, a mouse, buttons, a touch panel, a microphone, and the like.

[0034] (3) Storage unit 230 The storage unit 230 has a function of storing various types of information. The storage unit 230 is composed of a storage medium provided by the local government terminal 20 as hardware, such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), a flash memory, an EEPROM (Electrically Erasable Programmable Read Only Memory), a RAM (Random Access read / write Memory), a ROM (Read Only Memory), or any combination of these storage media. The storage unit 230 stores, for example, image data received by the communication unit 210 from the reading device 30 and input data received from the online application system 50.

[0035] (4) Control unit 240 The control unit 240 has a function of controlling the overall operation of the local government terminal 20. The control unit 240 is realized, for example, by causing a CPU (Central Processing Unit) provided by the local government terminal 20 as hardware to execute a program. As shown in FIG. 2, the control unit 240 includes a reading processing unit 2401, an input data processing unit 2402, and a review result processing unit 2403.

[0036] (4-1) Reading processing unit 2401 The reading processing unit 2401 has a function of performing processing related to various readings. For example, the reading processing unit 2401 captures the application identification information read by the reading device 30 and transmits the application identification information to the inspection system 40. Further, the reading processing unit 2401 captures the image data scanned by the reading device 30 and transmits the image data to the inspection system 40.

[0037] (4-2) Input data processing unit 2402 The input data processing unit 2402 has a function of performing processing related to input data. For example, the input data processing unit 2402 downloads input data from the online application system 50 and transmits the input data to the inspection system 40.

[0038] (4-3) Examination result processing unit 2403 The examination result processing unit 2403 has a function of performing processing related to examination results. For example, the examination result processing unit 2403 transmits the examination results input to the examination screen by the staff MS to the inspection system 40. Further, when notifying the applicant US of the examination results in writing, the examination result processing unit 2403 causes a printing device to print a document indicating the examination results.

[0039] (5) Output unit 250 The output unit 250 has a function of outputting various information. The output unit 250 is composed of output devices provided by the local government terminal 20 as hardware, such as display devices such as display devices and touch screens (touch panels), and audio output devices such as speakers. The output unit 250 displays, for example, an examination screen based on the screen information received from the inspection system 40.

[0040] <3. Functional configuration of the inspection system> The functional configuration of the local government terminal 20 according to the present embodiment has been described above. Next, with reference to FIGS. 3 and 4, the functional configuration of the inspection system 40 according to the present embodiment will be described. FIG. 3 is a block diagram showing an example of the functional configuration of the inspection system 40 according to the present embodiment. As shown in FIG. 3, the inspection system 40 includes a communication unit 410, a storage unit 420, and a control unit 430.

[0041] (1) Communication unit 410 The communication unit 410 has a function of transmitting and receiving various information. For example, the communication unit 410 communicates with the local government terminal 20 and the local government system 60 to transmit and receive various information.

[0042] (2) Storage unit 420 The storage unit 420 has a function of storing various information. The storage unit 420 is composed of a storage medium provided by the inspection system 40 as hardware, for example, an HDD, an SSD, a flash memory, an EEPROM, a RAM, a ROM, or any combination of these storage media. The storage unit 420 stores, for example, application identification information, image data, and input data received by the communication unit 410 from the local government terminal 20, and resident information (information on the person to be managed) received from the local government system 60.

[0043] (3) Control unit 430 The control unit 430 has a function of controlling the overall operation of the inspection system 40. The control unit 430 is realized, for example, by causing a CPU provided by the inspection system 40 as hardware to execute a program. As shown in FIG. 3, the control unit 430 includes a reception processing unit 4301, an identification information adding unit 4302, an inspection target acquisition unit 4303, a collation unit 4304, a duplicate application determination unit 4305, an inspection target registration unit 4306, an inspection screen display unit 4307, a defect processing unit 4308, a registration processing unit 4309, a notification processing unit 4310, a progress management unit 4311, and a stay management unit 4312.

[0044] (3-1) Reception processing unit 4301 The reception processing unit 4301 has a function of performing reception processing. For example, based on the information received by the communication unit 410 from the local government terminal 20, the reception processing unit 4301 generates application data. The application data is data related to an application from applicant US. The generation of the application data means that the application has been received. In the case of a paper application, the reception processing unit 4301 generates application data including application identification information received by the communication unit 410 from the local government terminal 20. In the case of an online application, the reception processing unit 4301 generates application data including input data received by the communication unit 410 from the local government terminal 20. In the case of an online application, the reception processing unit 4301 newly assigns application identification information to the application, and generates, as application data, a combination in which the input data is associated with the application identification information.

[0045] (3-2) Identification information assigning unit 4302 The identification information assigning unit 4302 has a function of assigning application type identification information to the application data. The application type identification information is information indicating different application types according to the application method. For example, the identification information assigning unit 4302 assigns application type identification information to the application data based on the application method used by the applicant US for the application among a plurality of application methods. If the application method used by the applicant US for the application is a paper application, the identification information assigning unit 4302 assigns application type identification information indicating that the application type of the application is a paper application to the application data of the application. If the application method used by the applicant US for the application is an online application, the identification information assigning unit 4302 assigns application type identification information indicating that the application type of the application is an online application to the application data of the application.

[0046] (3-3) Examination target acquisition unit 4303 The examination target acquisition unit 4303 has a function of acquiring data to be examined. The examination target acquisition unit 4303 acquires an examination target indicating information to be examined for the application according to the application method. For example, when the staff MS conducts an examination of a paper application, the examination target acquisition unit 4303 acquires, as an examination target, image data of the application form AF submitted by the applicant US1 from the local government terminal 20. When the staff MS conducts an examination of an online application, the examination target acquisition unit 4303 acquires, as an examination target, input data input online by the applicant US2 from the local government terminal 20. The examination target acquisition unit 4303 may also check the file format of the acquired input data.

[0047] (3-4) Matching Unit 4304 The matching unit 4304 has a function of matching the information of the person to be managed with the object to be examined and obtaining duplicate determination information. For example, first, the matching unit 4304 matches the resident information (including resident identification information), which is the information of the person to be managed stored in the storage unit 420, with the personal information indicated by the object to be examined obtained by the examination object acquisition unit 4303. The matching unit 4304 performs the matching, for example, based on the name, date of birth, etc. included in the resident information and the personal information. Then, based on the matching result, the matching unit 4304 obtains the resident identification information of applicant US from the resident information stored in the storage unit 420, which includes the personal information corresponding to the personal information indicated by the object to be examined, as duplicate determination information. The matching of the information of the person to be managed and the object to be examined by the matching unit 4304 and the acquisition of the resident identification information are performed based on the object to be examined obtained from each data when the image data or input data is acquired by the examination object acquisition unit 4303.

[0048] (3-5) Duplicate Application Determination Unit 4305 The duplicate application determination unit 4305 has a function of determining whether the application is duplicate. For example, based on the resident identification information of applicant US obtained by the matching unit 4304, it determines whether the application is duplicate. Specifically, the duplicate application determination unit 4305 determines whether the application is duplicate according to whether the resident identification information (duplicate determination information) of applicant US obtained by the matching unit 4304 has been acquired. The acquired resident identification information of applicant US was obtained during a previous application and is registered in the storage unit 420 in association with the image data or input data. Therefore, when the matching unit 4304 acquires the resident identification information of applicant US, the duplicate application determination unit 4305 can confirm whether the resident identification information has been registered in the storage unit 420, that is, can determine whether the resident identification information (duplicate determination information) of applicant US has been acquired, and thus can determine whether the application is duplicate.

[0049] If the resident identification information of the applicant in the US has not been obtained, the duplicate application determination unit 4305 determines that the application is not a duplicate. On the other hand, if the resident identification information of the applicant in the US has been obtained, the duplicate application determination unit 4305 determines that the application is a duplicate. If the application is a duplicate, the duplicate application determination unit 4305 outputs an error indicating that the application is a duplicate to the local government terminal 20. This eliminates the need for staff MS to check for duplicate applications themselves, thus reducing the workload of staff MS. Also, in procedures for applying for benefits, etc., it is possible to prevent duplicate payments of benefits.

[0050] (3-6) Review target registration unit 4306 The review target registration unit 4306 has a function of registering review targets. For example, the review target registration unit 4306 registers the review target, which is the image data or input data obtained by the review target acquisition unit 4303, in the storage unit 420. At this time, the review target registration unit 4306 registers the resident identification information (duplicate determination information) of the applicant in the US obtained by the collation unit 4304 in association with the corresponding data.

[0051] (3-7) Review screen display unit 4307 The review screen display unit 4307 has a function of displaying a review screen. When the duplicate application determination unit 4305 determines that the application is not a duplicate, the review screen display unit 4307 generates screen information of a review screen showing the review target and review items, transmits the generated screen information to the local government terminal 20, and causes the local government terminal 20 to display the review screen. For example, when image data is obtained as the review target, the review screen display unit 4307 generates screen information of a review screen showing the image data and review items. When input data is obtained as the review target, the review screen display unit 4307 generates screen information of a review screen showing the input data and review items. On the other hand, when the duplication determination unit 4305 determines that the applications are duplicates, the examination screen display unit 4307 generates error information indicating that the applications are duplicates, transmits the generated error information to the local government terminal 20, and causes the local government terminal 20 to output the error. Note that the error may be output to the local government terminal 20 by any means such as screen display, message (text) display, or voice output.

[0052] Here, with reference to FIG. 4, an example of the examination screen displayed by the examination screen display unit 4307 on the local government terminal 20 will be described. FIG. 4 is a diagram showing an example of the examination screen according to the present embodiment. FIG. 4 shows an examination screen 70 when the examination target is image data. As shown in FIG. 4, image data 73 is displayed in the area 71 of the examination screen 70. Further, examination items 74-1 to 74-n (n is a natural number) are displayed in the area 72 of the examination screen 70. Note that when the examination target is input data, the input data is displayed in the area 71 of the examination screen 70. By displaying the examination screen as shown in FIG. 4, the staff MS can perform the examination while simultaneously checking the image data or input data to be examined and its examination items on one screen, and can efficiently proceed with the examination work.

[0053] (3-8) Incompleteness processing unit 4308 The incompleteness processing unit 4308 has a function of performing processing related to the incompleteness of the application. First, the incompleteness processing unit 4308 determines whether there is any incompleteness in the application based on the examination result by the staff MS. If there is no incompleteness in the application, the incompleteness processing unit 4308 proceeds with the processing normally. On the other hand, if there are deficiencies in the application, the deficiency processing unit 4308 determines a response method for the deficiencies according to the content of the deficiencies. As an example, when the content of the deficiency is a minor description deficiency, the deficiency processing unit 4308 determines to respond by making a phone call. This is because if it is a minor description deficiency, the deficiency can be easily corrected by confirming with the applicant US by making a phone call. On the other hand, when the content of the deficiency is other than a minor description deficiency, the deficiency processing unit 4308 determines to respond by sending a written document. This is because in cases other than minor description deficiencies, the deficiency cannot be corrected only by confirming with the applicant US by making a phone call. Deficiencies other than minor description deficiencies are, for example, serious description deficiencies, forgetting to attach documents, etc.

[0054] Note that regardless of the application type of the application, the deficiency processing unit 4308 may determine to respond to the deficiencies by making a phone call or sending a written document. However, when the application type is an online application, the deficiency processing unit 4308 may determine to respond to the deficiencies online instead of making a phone call or sending a written document. In this case, the deficiency processing unit 4308 notifies the applicant US2 on the online application system 50 that there are deficiencies in the application and the content of the deficiencies. Thereby, the applicant US2 who has submitted an online application can respond to eliminate the deficiencies online.

[0055] In addition, the deficiency processing unit 4308 may perform batch processing for each application type of the applications determined to be detained due to deficiencies in the application content. For example, when the response of notifying deficiencies by sending a written document is detained for a plurality of paper applications, the deficiency processing unit 4308 outputs (prints) the written documents to be sent for the detained plurality of applications in a batch and performs processing for arranging batch mailing. Also, when the response of notifying deficiencies online is detained for a plurality of online applications, the deficiency processing unit 4308 performs processing for batch-distributing deficiency notifications to the plurality of applicants US2 for whom there are deficiencies in the applications on the online application system 50. In this way, by performing batch processing for a plurality of applications for which the response to notifying deficiencies is detained, it is possible to prevent omissions in responding to deficiencies.

[0056] (3-9) Registration Processing Unit 4309 The registration processing unit 4309 has a function of registering registration information in the local government system 60. The registration processing unit 4309 extracts information indicating the application content from the review target for which the review by the staff MS has been normally completed, and generates registration information. After generation, the registration processing unit 4309 transmits the generated registration information to the local government system 60 for registration.

[0057] (3-10) Notification Processing Unit 4310 The notification processing unit 4310 has a function of performing processing related to the notification of the review result. The notification processing unit 4310 determines the notification method of the review result according to whether the application is a paper application or an online application. For example, when the application is a paper application, the notification processing unit 4310 determines to notify the review result in writing. This is because in the case of the applicant US1 who has submitted a paper application, there may be no online environment, and in this case, the review result cannot be confirmed even if notified online. On the other hand, when the application is an online application, the notification processing unit 4310 determines to notify the review result online. This is because in the case of the applicant US2 who has submitted an online application, since there is an online environment, the review result can be confirmed even if notified online. In this way, by performing notification according to the environment of the applicant US, the convenience for the applicant US can be improved.

[0058] (3-11) Progress Management Unit 4311 The progress management unit 4311 has a function of performing processing for managing the progress of the application. For example, the progress management unit 4311 manages the status of the application that can grasp the progress status of the application. When processing related to the application is performed, the progress management unit 4311 first selects the status of the progress management item corresponding to the processing performed on the application from among the statuses of a plurality of progress management items set according to the application type.

[0059] The progress management items in the case of paper applications are, for example, receipt of the mailed application form AF (reading of application identification information), conversion of the application form AF into electronic data (scanning), implementation of examination, handling of deficiencies, notification of examination results (sending of a written document), and the like. Conventionally, for physical operations such as reading and sending, it has not been possible to directly manage them digitally, and delays due to forgotten or missed operations were likely to occur. In contrast, in this embodiment, it is possible to manage the status of physical operations such as reading and sending, and it is possible to reduce the occurrence of delays due to forgotten or missed operations.

[0060] The status regarding the receipt of the mailed application form AF is, for example, not received (undelivered, unread), received (read), and the like. The status of not received (unread) indicates a state where the local government has not received the application form AF of applicant US1 mailed by the postal carrier. When the application form AF of applicant US1 has not arrived at all (undelivered) or has been received by the postal carrier but the application identification information has not been read (unread), the progress management unit 4311 selects "not received" as the status of the application. The status of received (read) indicates a state where the local government has received the application form AF of applicant US1 mailed by the postal carrier. When the staff member MS reads the application identification information from the application form AF (envelope) received from the postal carrier, the progress management unit 4311 selects "received" as the status of the application.

[0061] The status regarding the conversion of the application form into electronic data is, for example, not scanned, scanned, and the like. The status of not scanned indicates a state where the local government has received the application form AF of applicant US1 mailed by the postal carrier but has not performed electronic data conversion by scanning. For example, after a predetermined time has elapsed since the status of the application became "received", the progress management unit 4311 selects "not scanned" as the status of the application. The status of scanned indicates a state where the staff member MS has performed electronic data conversion by scanning on the application form AF from applicant US1. When the staff member MS scans the application form AF, the progress management unit 4311 selects "scanned" as the status of the application.

[0062] The status regarding the conduct of examination is, for example, unexamined, examined, etc. The unexamined status indicates a state where the staff MS has not examined the application form AF. For example, after a predetermined time has elapsed since the status of the application becomes "scanned", the progress management department 4311 selects "unexamined" as the status of the application. The examined status indicates a state where the staff MS has examined the application form AF. When the staff MS examines the application form AF, the progress management department 4311 selects "examined" as the status of the application.

[0063] The status regarding defect handling is, for example, defect unhandled, defect handled, etc. The defect unhandled status indicates a state where the staff MS has not handled the defects of the application. For example, when it is determined that there are defects in the application by the defect handling department 4308, the progress management department 4311 selects "defect unhandled" as the status of the application. The defect handled status indicates a state where the staff MS has handled the defects. When the staff MS handles the defects, the progress management department 4311 selects "defect handled" as the status of the application.

[0064] The status regarding the notification of examination results is, for example, examination result not notified, examination result notified, etc. The examination result not notified status indicates a state where the staff MS has not notified the applicant US1 of the examination results. For example, after a predetermined time has elapsed since the status of the application becomes "examined", the progress management department 4311 selects "examination result not notified" as the status of the application. The examination result notified status indicates a state where the examination results have been notified to the applicant US1. When the staff MS notifies the applicant US1 of the examination results, the progress management department 4311 selects "examination result notified" as the status of the application. In the case of paper applications, the notice of examination results is sent in writing, and there are several steps for sending the written document. Therefore, the status regarding the notice of examination results may be set in more detail than "not yet notified of examination results" and "already notified of examination results" in order to manage the progress of each step for sending the written document. For example, the status regarding the notice of examination results may be "written document not yet output", "written document already output", "written document not yet sent", "written document already sent", etc. The status of "written document not yet output" indicates a state where the written document to be sent for notifying the examination results has not been output (printed). The status of "written document already output" indicates a state where the written document to be sent for notifying the examination results has been output. The status of "written document not yet sent" indicates a state where the written document to be sent for notifying the examination results has been output but not yet sent. The status of "written document already sent" indicates a state where the written document for notifying the examination results has been sent.

[0065] The progress management items in the case of online applications are, for example, receipt of input data, conduct of examination, response to deficiencies, notice of examination results, etc.

[0066] The status regarding the receipt of input data is, for example, "not yet received (not yet input)", "already received (already input)", etc. The status of "not yet received (not yet input)" indicates a state where the local government has not received the input data (application data) indicating the application content from applicant US2. If applicant US2 has not input the application data in the online application system 50 (not yet input), the progress management unit 4311 selects "not yet received" as the application status. The status of "already received (already input)" indicates a state where the local government has received the input data (application data) indicating the application content from applicant US2. If applicant US2 has input the application data in the online application system 50 (already input), the progress management unit 4311 selects "already received" as the application status.

[0067] The status regarding the conduct of examination is the same as in the case of paper applications. The difference is that, for example, after a predetermined time has elapsed since the application status became "already received", the progress management unit 4311 selects "not yet examined" as the application status. The status regarding non-compliance handling is the same as in the case of paper applications.

[0068] The status regarding the notice of examination results is, for example, not notified online, notified online, etc. The status of not notified online indicates a state where the staff MS has not notified the applicant US2 of the examination results online. For example, after a predetermined period of time has elapsed since the application status becomes "examined", the progress management department 4311 selects "not notified online" as the application status. The status of notified online indicates a state where the staff MS has notified the applicant US2 of the examination results online. When the staff MS notifies the applicant US2 of the examination results online, the progress management department 4311 selects "notified online" as the application status.

[0069] Note that the types of progress management items and the types of statuses are not limited to the examples described above. The names of the progress management items and the names of the statuses are also not limited to the examples described above, and even statuses indicating the same state may have names different from the examples described above. Also, the progress management items for paper applications and the progress management items for online applications and their statuses may each include common items and common statuses. For example, the implementation of examination and non-compliance handling among the above-described progress management items are common to both applications, and their statuses are also common to both applications. Also, in both the case of paper applications and online applications, for the status regarding the implementation of examination and the status regarding non-compliance handling, statuses indicating the progress of examination and non-compliance handling in more detail may be set in finer detail. The statuses indicating the progress of examination and non-compliance handling in more detail may include statuses common to paper applications and online applications.

[0070] After selecting the status, the progress management unit 4311 registers the selected status by associating it with the application data as the status of the application. Further, the progress management unit 4311 registers the date and time when the processing related to the application was performed (or the completed date and time) by associating it with the application data. In the case of a paper application, the date and time is, for example, the date and time when the application form AF was received (reading of application identification information), the application form AF was digitized (scanning), the examination was conducted, the deficiencies were addressed, the examination results were notified (sending of a written document), etc. In the case of an online application, the date and time is the date and time when the input data was received, the examination was conducted, the deficiencies were addressed, the examination results were notified, etc. When there is a request to output the application data, the progress management unit 4311 outputs the application data so that the status of each application can also be viewed. As a result, the staff member MS can grasp the progress status of the application by checking the status indicated by the application data output by the progress management unit 4311.

[0071] Note that the progress management unit 4311 may output only the application data of one specified application, or may output a list of the application data of a specified plurality of applications or all applications. In addition, when the application is a paper application, the progress management unit 4311 may manage the progress status of each process from the output of the deficiencies to the sending for each application determined to be detained due to deficiencies in the application content.

[0072] (3-12) Detention management unit 4312 The detention management unit 4312 has a function of performing processing for managing the detention of applications. The detention management unit 4312 determines the detention status of an application based on the application type of the application and the status of the application. In this case, when determining the detention status of the application, the detention management unit 4312 determines whether the application is detained according to whether an appropriate status corresponding to the application type is registered as the status of the application at the time of determining the detention status of the application.

[0073] For example, when a status indicating that the processing of the stage before the review has not been carried out (e.g., "not scanned") is registered at the stage where the review of the paper application is in progress, the detention management unit 4312 determines that the application with such a status registered in the paper application is detained. On the other hand, when a status indicating that the processing of the stage before the review has not been carried out (e.g., "not received") is registered at the stage where the review of the online application is in progress, the detention management unit 4312 determines that the application with such a status registered in the online application is detained.

[0074] In addition, the detention management unit 4312 may determine the detention status of the application based on the application type of the application, the status of the application, and the date and time when the processing related to the application was performed. In this case, when determining the detention status of the application, the detention management unit 4312 determines whether the application is detained according to whether the date and time corresponding to the application type and the status of the application have elapsed since the date and time registered in association with the application data corresponding to the application at the time of determining the detention status of the application.

[0075] For example, in the case of a paper application, it is assumed that a period for determining the detention status (hereinafter also referred to as the "detention status determination period") is set so that the review is started within "3 days" after the local government receives the application form AF of the applicant US1. In this case, if the status of the application does not become "reviewed" within 3 days after the status of the application becomes "received", the detention management unit 4312 determines that the application is in a detained state. As an example, assume that there is an application with the application type "paper application", the current status "not reviewed", and the receipt date and time of the application form AF registered as "December 1, 2023 13:30:25". If the detention status of this application is determined before "December 4, 2023 13:30:25", the detention management unit 4312 determines that the application is not detained. On the other hand, if the detention status is determined after "December 4, 2023 13:30:25", the detention management unit 4312 determines that the application is detained. Also, assume that a waiting status determination period is set so that, in the case of online applications, the examination starts within "two days" after the local government receives the application data of applicant US1. In the case of online applications, since there is no work to digitize the application form AF, the waiting status determination period is set shorter than in the case of paper applications. In this case, if the status of the application does not become "examined" within two days after the status of the application becomes "received", the retention management department 4312 determines that the application is in a waiting state. Assume that there is an application with an application type of "online application" where the current status is "unexamined" and the reception date and time of the application form AF is registered as "December 1, 2023, 13:30:25". If the waiting status of this application is determined before "December 3, 2023, 13:30:25", the retention management department 4312 determines that the application is not waiting. On the other hand, if the waiting status is determined after "December 3, 2023, 13:30:25", the retention management department 4312 determines that the application is waiting. Note that the period set for the waiting status determination period is not limited to the above example, and an arbitrary period may be set according to the application type and the process subject to the waiting status determination.

[0076] When there is a request to output a waiting application (hereinafter also referred to as a "waiting application"), the retention management department 4312 determines the waiting status of the application as described above, extracts the application data of the application determined to be waiting, and outputs the extracted application data so that it can be viewed. As a result, the staff MS can grasp the waiting applications by checking the application data of the applications output by the retention management department 4312.

[0077] The retention management department 4312 may extract and output the application data of the waiting applications based on a plurality of preset waiting classifications (extraction classifications). Examples of the waiting classifications include classifications such as pre-process check, post-process check, defect return check, escalation return check, defect return post-process check, and escalation return post-process check. The pre-process check is a classification indicating that the examination has not been completed even after a days have passed since receipt. For example, it corresponds to a case where, although received, the status is still before the completion of the examination even after 5 days have passed. The post-process check is a classification indicating that no deficiency has been communicated to the local government even after b days have passed after the end of the examination. For example, it corresponds to a case where, although there are deficiencies, no deficiency status has been output and no escalation has occurred even after 5 days have passed. The deficiency return check is a classification indicating that no response has been received even after c days have passed after the applicant in the US has been notified of the deficiency. For example, it corresponds to a case where no response has been received from the applicant in the US even after 3 weeks have passed since the notice of deficiency was output. The escalation return check is a classification indicating that no response has been received even after d days have passed after the deficiency has been communicated to the local government. For example, it corresponds to a case where no response has been received even after 2 weeks have passed since the escalation to the local government. The post-treatment check after deficiency return is a classification indicating that no processing has been done even after e days have passed after the receipt of the deficiency response. For example, it corresponds to a case where no processing has been done even after 3 days have passed since the response to the deficiency was received. The post-treatment check after escalation return is a classification indicating that no processing has been done even after f days have passed after the resolution of the communication of the deficiency to the local government. For example, it corresponds to a case where no processing has been done even after 3 days have passed since the resolution of the escalation to the local government.

[0078] Note that the backlog management unit 4312 may output only the application data of one designated application, or may output a list of the application data of multiple designated applications or all applications. Also, when the application is a paper application, the backlog management unit 4312 may manage the backlog status of each process from the output of the deficiency status to the sending for each application determined to be backlogged due to deficiencies in the application content.

[0079] <4. Functional Configuration of the Online Application System> The functional configuration of the inspection system 40 according to the present embodiment has been described above. Subsequently, with reference to FIG. 5, the functional configuration of the online application system 50 according to the present embodiment will be described. FIG. 5 is a block diagram showing an example of the functional configuration of the online application system 50 according to the present embodiment. As shown in FIG. 5, the online application system 50 includes a communication unit 510, a storage unit 520, and a control unit 530.

[0080] (1) Communication unit 510 The communication unit 510 has a function of transmitting and receiving various information. For example, the communication unit 510 communicates with the applicant terminal 10 and the local government terminal 20 to transmit and receive various information.

[0081] (2) Storage unit 520 The storage unit 520 has a function of storing various information. The storage unit 520 is constituted by a storage medium included in the online application system 50 as hardware, for example, an HDD, an SSD, a flash memory, an EEPROM, a RAM, a ROM, or an arbitrary combination of these storage media. The storage unit 520 stores, for example, input data received by the communication unit 510 from the applicant terminal 10.

[0082] (3) Control unit 530 The control unit 530 has a function of controlling the overall operation of the online application system 50. The control unit 530 is realized, for example, by causing a CPU included in the online application system 50 as hardware to execute a program. As shown in FIG. 5, the control unit 530 includes an input data confirmation unit 5301, an input data registration unit 5302, and an input data output unit 5303.

[0083] (3-1) Input data confirmation unit 5301 The input data verification unit 5301 has a function of verifying whether there is any defect in the input data entered by applicant US2. If there is a defect in the input data, the input data verification unit 5301 displays an error indicating the defect to the applicant terminal 10. On the other hand, if there is no defect in the input data, the input data verification unit 5301 proceeds with the processing normally.

[0084] (3-2) Input data registration unit 5302 The input data registration unit 5302 has a function of registering input data. For example, the input data registration unit 5302 registers the input data confirmed to have no defect by the input data verification unit 5301 in the storage unit 520.

[0085] (3-3) Input data output unit 5303 The input data output unit 5303 has a function of outputting input data. For example, when requested to download input data from the local government terminal 20, the input data output unit 5303 outputs the target input data from the storage unit 520 and transmits it to the local government terminal 20. Note that the input data output unit 5303 may transmit the input data to the local government terminal 20 without receiving a download request from the local government terminal 20. For example, the input data output unit 5303 may transmit the input data to the local government terminal 20 when the input data is registered in the storage unit 520 by the input data registration unit 5302.

[0086] <5. Functional configuration of the local government system> The functional configuration of the online application system 50 according to the present embodiment has been described above. Subsequently, with reference to FIG. 6, the functional configuration of the local government system 60 according to the present embodiment will be described. FIG. 6 is a block diagram showing an example of the functional configuration of the local government system 60 according to the present embodiment. As shown in FIG. 6, the local government system 60 includes a communication unit 610, a storage unit 620, and a control unit 630.

[0087] (1) Communication unit 610 The communication unit 610 has a function of transmitting and receiving various types of information. For example, the communication unit 610 communicates with the inspection system 40 and transmits and receives various types of information.

[0088] (2) Memory unit 620 The memory unit 620 has a function of storing various types of information. The memory unit 620 is composed of a storage medium provided by the local government system 60 as hardware, for example, an HDD, an SSD, a flash memory, an EEPROM, a RAM, a ROM, or any combination of these storage media. The memory unit 620 stores, for example, various types of information (including resident information) managed by the local government. Also, the memory unit 620 stores the registration information received by the communication unit 610 from the inspection system 40.

[0089] (3) Control unit 630 The control unit 630 has a function of controlling the overall operation of the local government system 60. The control unit 630 is realized, for example, by causing a CPU provided by the local government system 60 as hardware to execute a program. As shown in FIG. 6, the control unit 630 includes a resident information processing unit 6301 and a registration information registration unit 6302.

[0090] (3-1) Resident information processing unit 6301 The resident information processing unit 6301 has a function of performing processing related to resident information. For example, the resident information processing unit 6301 extracts resident information from among various types of information managed by the local government system 60 stored in the memory unit 620 and transmits it to the inspection system 40. At this time, the resident information processing unit 6301 transmits the resident information in, for example, CSV (Comma Separated Values) file format.

[0091] (3-2) Registration information registration unit 6302 The registration information registration unit 6302 has a function of registering registration information. For example, the registration information registration unit 6302 registers the registration information received by the communication unit 610 from the inspection system 40 in the memory unit 620.

[0092] <6. Process flow> As described above, the functional configuration of the local government system 60 according to the present embodiment has been explained. Subsequently, with reference to FIGS. 7 to 12, the process flow according to the present embodiment will be explained. Hereinafter, it is assumed that the inspection system 40 is pre-linked with the resident information (information of the person to be managed) from the local government system 60, and the resident information is pre-stored in the storage unit 420.

[0093] (1) Process flow from application to registration of the object to be examined in paper application First, with reference to FIG. 7, the process flow from application to registration of the object to be examined in the paper application according to the present embodiment will be explained. FIG. 7 is a sequence diagram showing an example of the process flow from application to registration of the object to be examined in the paper application according to the present embodiment. Note that the process shown in FIG. 7 is the process when the applicant US1 makes a paper application.

[0094] As shown in FIG. 7, first, the applicant US1 fills in the necessary items in the application form AF (step S101) and submits (mails) it to the staff MS (local government) (step S102). The staff MS receives the application form AF submitted by the applicant US1 (step S103). After receiving it, the staff MS reads the application identification information from the received application form AF using the reading device 30 (step S104). The reading processing unit 2401 of the local government terminal 20 takes in the application identification information read by the reading device 30 (step S105) and transmits the application identification information to the inspection system 40 (step S106). The reception processing unit 4301 of the inspection system 40 generates application data based on the application identification information transmitted from the local government terminal 20 (step S107). Next, the identification information adding unit 4302 of the inspection system 40 adds application type identification information to the generated application data (step S108).

[0095] Also, the staff MS scans the received application form AF using the reading device 30 (step S109). The reading processing unit 2401 of the local government terminal 20 captures the image data scanned by the reading device 30 (step S110), and transmits the image data to the inspection system 40 (step S111).

[0096] The review target acquisition unit 4303 of the inspection system 40 acquires the image data transmitted from the local government terminal 20 as the review target (step S112). Next, the matching unit 4304 of the inspection system 40 matches the personal information included in the resident information stored in the storage unit 420 with the personal information indicated by the image data acquired by the review target acquisition unit 4303 (step S113). Through the matching, the matching unit 4304 acquires the resident identification information of applicant US1 (step S114).

[0097] (2) Flow of processing from application to registration of review target in online application Next, with reference to FIG. 8, the flow of processing from application to registration of review target in the online application according to the present embodiment will be described. FIG. 8 is a sequence diagram showing an example of the flow of processing from application to registration of review target in the online application according to the present embodiment. The processing shown in FIG. 8 is the processing when applicant US2 makes an online application.

[0098] As shown in FIG. 8, first, applicant US2 inputs necessary items into the applicant terminal 10 online (step S201). The applicant terminal 10 transmits the input data input by applicant US2 to the online application system 50 (step S202).

[0099] The input data confirmation unit 5301 of the online application system 50 checks whether there is any deficiency in the input data received from the applicant terminal 10 (step S203). If there is a defect in the input data (step S204 / YES), the input data confirmation unit 5301 displays an error indicating that there is a defect to the applicant terminal 10 (step S205). When the error is displayed, applicant US2 corrects the input content (step S206). After the correction by applicant US2, the applicant terminal 10 repeats the process from step S202 (coupling element A). On the other hand, if there is no defect in the input data (step S204 / NO), the input data registration unit 5302 registers the input data in the storage unit 520 (step S207).

[0100] The local government staff MS performs an operation to download the input data to the local government terminal 20 (step S208). The input data processing unit 2402 of the local government terminal 20 receives the operation from the staff MS, downloads the input data from the online application system 50 (step S209), and transmits the input data to the inspection system 40 (step S210).

[0101] The review target acquisition unit 4303 of the inspection system 40 acquires the input data transmitted from the local government terminal 20 as the review target (step S211). After the acquisition, the review target acquisition unit 4303 may check the file format of the input data. Next, the reception processing unit 4301 of the inspection system 40 generates application data based on the input data transmitted from the local government terminal 20 (step S212). Next, the identification information adding unit 4302 of the inspection system 40 adds application type identification information to the generated application data (step S213). Next, the collation unit 4304 of the inspection system 40 collates the personal information included in the resident information stored in the storage unit 420 with the personal information indicated by the input data acquired by the review target acquisition unit 4303 (step S214). Through the collation, the collation unit 4304 acquires the resident identification information of applicant US2 (step S215).

[0102] (3) Flow of processing in the review of the review target Next, with reference to FIG. 9, the processing flow in the examination of the examination target according to the present embodiment will be described. FIG. 9 is a sequence diagram showing an example of the processing flow in the examination of the examination target according to the present embodiment. The processing shown in FIG. 9 is continued after either step S114 shown in FIG. 7 or step S215 shown in FIG. 8 is performed.

[0103] As shown in FIG. 9, first, the duplicate application determination unit 4305 of the inspection system 40 determines whether the application is a duplicate according to whether the resident identification information (duplicate determination information) of applicant US acquired by the collation unit 4304 in step S114 or step S215 has been acquired (step S301). When the resident identification information of applicant US has been acquired (step S302 / YES), the duplicate application determination unit 4305 determines that the application is a duplicate and displays an error indicating that the application is a duplicate on the local government terminal 20 (step S303). On the other hand, when the resident identification information of applicant US has not been acquired, the duplicate application determination unit 4305 determines that the application is not a duplicate and advances the process to step S304.

[0104] When the process advances to step S304, the examination target registration unit 4306 of the inspection system 40 associates the examination target, which is the image data or input data acquired by the examination target acquisition unit 4303, with the resident identification information of applicant US acquired by the collation unit 4304 and registers it in the storage unit 420 of the inspection system 40 (step S304). After registration, the examination screen display unit 4307 of the inspection system 40 generates an examination screen corresponding to the examination target and displays it on the local government terminal 20 (step S305).

[0105] The staff MS examines the application content based on the examination screen displayed on the local government terminal 20 (step S306). The examination result processing unit 2403 of the local government terminal 20 transmits the examination result input to the examination screen by the staff MS to the inspection system 40 (step S307). The deficiency processing unit 4308 of the inspection system 40 determines whether there is a deficiency in the application based on the examination result by the staff MS (step S308).

[0106] If there is no defect in the application (step S308 / NO), the defect processing unit 4308 proceeds with the process to step S401 (coupler B) shown in FIG. 10 described later. On the other hand, if there is a defect in the application (step S308 / YES), the defect processing unit 4308 determines a countermeasure method for the defect according to the content of the defect (step S309).

[0107] If it is a minor description defect (step S310 / YES), the defect processing unit 4308 instructs the staff MS to make a phone call through the local government terminal 20 (step S311). The staff MS that has received the instruction makes a phone call to the applicant US (step S312). In the phone call countermeasure, the applicant US conveys the correction content to the staff MS, and the staff MS corrects the application content to eliminate the defect. If it is not a minor description defect (step S310 / NO), the defect processing unit 4308 instructs the staff MS to deal with the defective state through the local government terminal 20 (step S313). In the case of dealing with the defective state, the defect processing unit 4308 causes a printing device (not shown) to print the defective state. The staff MS that has received the instruction sends the defective state to the applicant US (step S314). In the case of dealing with the defective state, the applicant US resubmits the necessary documents according to the instructions described in the defective state to eliminate the defect.

[0108] (4) Flow of processing when the examination is normally completed Next, with reference to FIG. 10, the flow of processing when the examination according to the present embodiment is normally completed will be described. FIG. 10 is a sequence diagram showing an example of the flow of processing when the examination according to the present embodiment is normally completed. Note that the processing shown in FIG. 10 is performed continuously after step S308 when there is no defect in the application in step S308 shown in FIG. 9.

[0109] As shown in FIG. 10, first, the registration processing unit 4309 of the inspection system 40 extracts information indicating the application content from the inspection target (i.e., without defects) for which the review by the staff MS has been normally completed, generates registration information, and transmits it to the local government system 60 (step S401). The registration information registration unit 6302 of the local government system 60 registers the registration information received from the inspection system 40 in the storage unit 620 (step S402). Next, the notification processing unit 4310 of the inspection system 40 determines the method for notifying the applicant US of the review result (step S403).

[0110] If the application is a paper application (step S404 / paper application), the notification processing unit 4310 instructs the staff MS to respond in writing via the local government terminal 20 (step S405). The staff MS that has received the instruction sends a written document notifying the applicant US1 of the review result (step S406). The applicant US1 receives the written document sent from the local government (step S407) and confirms the review result based on the written document (step S408).

[0111] If the application is an online application (step S404 / online application), the notification processing unit 4310 notifies the applicant US2 of the review result online via the applicant terminal 10 (step S409). For example, the notification processing unit 4310 may enable the review result to be confirmed on the my page of the web page provided by the local government, or may send the review result to the email address previously registered by the applicant US2. The applicant US2 confirms the review result notified online (step S410).

[0112] (5) Flow of processing in progress management Next, with reference to FIG. 11, the flow of processing in the progress management according to the present embodiment will be described. FIG. 11 is a flowchart showing an example of the flow of processing in the progress management according to the present embodiment. The processing shown in FIG. 11 is performed when the processing to be the registration target of the status is performed in the sequence diagrams shown in FIGS. 7 to 10.

[0113] As shown in FIG. 11, first, the progress management unit 4311 of the inspection system 40 checks whether the process for which the status is to be registered has been performed (step S501). For example, each time the processes shown in FIGS. 7 to 10 are performed, the progress management unit 4311 checks whether the process corresponding to the status of the progress management item has been performed. If the process for which the status is to be registered has been performed (step S501 / YES), the progress management unit 4311 advances the process to step S502. On the other hand, if the process for which the status is to be registered has not been performed (step S501 / NO), the progress management unit 4311 ends the process.

[0114] When the process advances to step S502, the progress management unit 4311 selects the status of the progress management item corresponding to the performed process (step S502). After the selection, the progress management unit 4311 registers by associating the selected status and the date and time when the process was performed with the application data (step S503), and ends the process. After the process ends, if any of the processes shown in FIGS. 7 to 10 is performed, the progress management unit 4311 starts the process again from step S501.

[0115] (6) Flow of processes in residence management Finally, with reference to FIG. 12, the flow of processes in the residence management according to the present embodiment will be described. FIG. 12 is a flowchart showing an example of the flow of processes in the residence management according to the present embodiment.

[0116] As shown in FIG. 12, first, the residence management unit 4312 of the inspection system 40 checks whether an output request for a residence application has been made (step S601). For example, the residence management unit 4312 checks whether an output request for a residence application has been input from the local government terminal 20 by the staff MS. When an output request for a stay application is made (step S601 / YES), the stay management unit 4312 advances the process to step S602. On the other hand, when an output request for a stay application has not been made (step S601 / NO), the stay management unit 4312 ends the process.

[0117] When the process advances to step S602, the stay management unit 4312 determines the stay status of the application (step S602). After the determination, the stay management unit 4312 extracts the application data of the application determined to be staying, outputs the extracted application data (step S603), and ends the process.

[0118] As described above, the examination operation support system 1 according to the present embodiment, for application data regarding an application from an applicant, based on the application method used by the applicant for the application among a plurality of application methods, an identification information providing unit 4302 that provides application type identification information indicating different application types according to the application method, and when a process regarding the application is performed, among the statuses of a plurality of progress management items set according to the application type, selects the status of the progress management item corresponding to the process performed regarding the application, and registers it in association with the application data as the status of the application, a progress management unit 4311, and a stay management unit 4312 that determines the stay status of the application based on the application type of the application and the status of the application.

[0119] With such a configuration, even when a plurality of application methods such as paper applications (analog applications) and online applications (digital applications) coexist due to the promotion of digitization of various procedures, an operator who performs examination operations for applications of various procedures can appropriately manage the progress status of various applications according to each application method. In addition, the operator can also grasp the applications in the staying state. As a result, the operator can perform the work while appropriately selecting the work to be performed in consideration of not only the progress status of the application but also the staying status of the application. Therefore, the examination operation support system 1 according to the present embodiment enables efficient, rapid, and reliable application processing.

[0120] <7. Modification Example> The embodiments of the present invention have been described above. Subsequently, modification examples of the above-described embodiments will be described. Note that each of the modification examples described below may be applied to each embodiment alone or in combination. Further, each modification example may be applied in place of the configuration described in each embodiment, or may be additionally applied to the configuration described in each embodiment.

[0121] In the above-described embodiment, an example in which the examination terminal is the local government terminal 20 operated by the local government JC and the person in charge of the examination work is the staff MS belonging to the local government JC has been described, but the example is not limited thereto. For example, the examination terminal may be a terminal operated by a third party other than the local government JC. The terminal operated by the third party is, for example, a terminal operated by a contractor that has taken over the operation work of the examination terminal from the local government JC. Further, for example, the person in charge of the examination work may be a person belonging to a third party other than the local government JC. The person belonging to the third party is, for example, a person belonging to a contractor that has taken over the examination work from the local government JC.

[0122] Also, in the above-described embodiment, an example in which the application method is paper application or online application has been described, but the example is not limited thereto. For example, the application method may include an offline application. The offline application is an application method for applying offline. For the offline application, for example, there is a method in which the applicant US visits the provider's facility and inputs necessary items on a terminal provided in the facility (for example, a local government window). In this case, the input data input to the terminal by the applicant US is linked to the inspection system 40. At the time of linkage, the input data may be linked to the inspection system 40 via the local government terminal 20, or may be directly linked to the inspection system 40.

[0123] The offline application may be, for example, a method in which the applicant US visits the provider's facility and fills in and submits the necessary items in the application form AF within the facility. In this case, when the person in charge of the facility receives the application form AF submitted by the applicant US, similar to the case of a paper application, it is scanned using the reading device 30 to capture the image data of the application form AF.

[0124] The offline application may be, for example, a method in which the applicant US calls the facility and the person in charge of the facility enters the content on behalf of the applicant US into the terminal or fills it in on the application form AF by phone. In the case of proxy input, the input data proxy - entered into the terminal by the person in charge is linked to the inspection system 40. In the case of proxy filling, the person in charge scans the application form AF filled in on behalf with the reading device 30 to capture the image data of the application form AF.

[0125] Also, in the above - described embodiment, the case where the applicant US1 who has already applied by paper application applies separately by online application, and the case where the applicant US2 who has already applied by online application applies separately by paper application, and the prevention of duplicate applications by duplicate determination (that is, duplicate determination between paper application and online application) have been described, but it is not limited to such examples. For example, duplicate determination between paper applications, duplicate determination between online applications, duplicate determination between offline applications, duplicate determination between paper application and offline application, and duplicate determination between online application and offline application may be performed.

[0126] Also, in the above - described embodiment, an example where the provider is an administrative agency (local government) and the applicant US is a resident has been described, but it is not limited to such examples. For example, the provider may be an administrative agency and the applicant US may be a private company. In this case, private company information indicating information about private companies within the jurisdiction of the local government is pre - registered in the local government system 60 according to the above - described embodiment. The information of private enterprises is an example of the information of the managed (e.g., private enterprises within the jurisdiction of a local government) managed by the administrative agency (e.g., local government) that is the service provider. The information of the managed is the information in which the enterprise information (corporate information) of the private enterprise and the duplicate determination information of the private enterprise are linked. The enterprise information of the private enterprise is, for example, the enterprise name, address, telephone number, etc. The duplicate determination information of the private enterprise is, for example, the corporate ID, corporate number, etc. When the private enterprise is a restaurant, the duplicate determination information may be, for example, the food service permit number, business license number, etc.

[0127] The provider may be a private enterprise and the applicant US may be a consumer. In this case, the local government system 60 according to the above-described embodiment is replaced by a corporate system, and consumer information indicating information on consumers managed by the private enterprise is registered in advance in the corporate system. Consumer information is an example of the information of the managed (e.g., consumers who are members of a distribution enterprise) managed by a private enterprise (e.g., a distribution enterprise) that is the service provider. The information of the managed is the information in which the personal information of the consumer and the duplicate determination information of the consumer are linked. The enterprise information of the consumer is, for example, the name, date of birth, address, etc. The duplicate determination information of the consumer is, for example, the member ID, etc.

[0128] In addition, in the above-described examination business support system 1, agency application may be possible. For example, for the application of a certain applicant US, it is assumed that an agent of the applicant US (e.g., the parent or child of the applicant US) makes the application. In this case, the agent makes the application after attaching a certificate proving that the agent is acting on behalf of the applicant US. The data of the certificate is incorporated into the examination business support system 1 and is displayed on the examination screen by the function of the examination screen display unit 4307 of the inspection system 40. Thereby, the person in charge of the examination business can grasp that the application is an agency application by checking the displayed certificate.

[0129] In addition, the registration processing unit 4309 of the inspection system 40 registers information indicating that an agent has made a proxy application. As a result, when the duplicate application determination unit 4305 of the inspection system 40 determines whether an applicant has made a duplicate application when applying on their own behalf, if information indicating that a proxy application has been made for this applicant US is registered, it can be determined that the first application for this applicant US is not a duplicate application.

[0130] In the above-described embodiment, an example in which processing is performed using the image data of the application form AF read by the reading device 30 in the case of a paper application has been described, but the present invention is not limited to such an example. For example, processing may be performed using character information (text data) obtained from the image data by OCR, AI (Artificial Intelligence) OCR, software for converting an image into text, or the like. Further, in the case of an application by phone, processing may be performed using character information converted from the voice data into text.

[0131] In the above-described embodiment, an example in which the duplicate determination information is the resident identification information unique to the person to be managed has been described, but the present invention is not limited to such an example. For example, the duplicate determination information may include at least any one of the telephone number, email address, and SNS (Social Networking Service) account of the managed person. The telephone number, email address, and SNS account of the managed person can be used as alternative information when it is not possible to obtain the resident identification information unique to the managed person. For example, assume that the collation unit 4304 is unable to obtain the resident identification information of applicant US from the managed person information stored in the storage unit 420 in the collation of the managed person information and the item under review. In this case, instead of the resident identification information, the collation unit 4304 obtains at least any one of the telephone number, email address, and SNS account of applicant US from the managed person information as the duplicate determination information of applicant US. Then, the duplicate application determination unit 4305 determines whether the application is a duplicate based on at least any one of the obtained telephone number, email address, and SNS account of applicant US.

[0132] Specifically, the duplicate application determination unit 4305 determines whether the application is a duplicate by checking whether at least any one of the obtained telephone number, email address, and SNS account of applicant US is registered as the data already obtained in the storage unit 420. If there is shared information among the telephone number, email address, and SNS account, the duplicate application determination unit 4305 may determine whether the application is a duplicate based on the combination of multiple pieces of information or the information that is not shared. The sharing of the telephone number, email address, and SNS account may occur, for example, when registering the telephone number of a home landline, when registering the parent's email address in a child's application, or when registering the store's SNS account in an application by multiple related persons of a restaurant.

[0133] Also, in the above-described embodiment, the cleansing of applicant US may be performed. The cleansing of applicant US means selecting the target person of the service provided by the provider (i.e., applicant US who can apply for the service) from among the managed persons. Here, referring to FIG. 13, the function of cleansing applicant US will be described. FIG. 13 is a block diagram showing an example of the functional configuration of the inspection system 40a in a modification according to the present embodiment. As shown in FIG. 13, the inspection system 40b further includes a target person selection unit 4313 in addition to the functional configuration of the inspection system 40 shown in FIG. 3.

[0134] The target person selection unit 4313 has a function of selecting the target person of the service. The target person selection unit 4313 acquires the information of the managed person including the information for determining whether the managed person satisfies the application conditions of the service from the service provider, and stores it in the storage unit 420. For example, assume that the service provider is a local government, and one of the application conditions includes being a resident of that local government at the time of application. In this case, the target person selection unit 4313 acquires the information of the managed person including the information indicating that the managed person is a resident of that local government at the time of application from the local government. The information indicating that the managed person is a resident of that local government at the time of application is, for example, the date of residence. Based on the application conditions of the service provided by the service provider and the information of the managed person stored in the storage unit 420, the target person selection unit 4313 selects the person who satisfies the application conditions from among the managed persons indicated by the information of the managed person as the target person of the service. The service provider sends a notice that the selected person is a target person of the service and is eligible to apply, and an application form AF for application, to the target person by direct message (DM), email, or the like.

[0135] Also, in the above-described embodiment, the determination process of applicant US may be performed. The determination process of applicant US is a process of determining whether applicant US is a target person. Here, referring to FIG. 14, the function of performing the determination process of applicant US will be described. FIG. 14 is a block diagram showing an example of the functional configuration of the inspection system 40b in a modification according to the present embodiment. As shown in FIG. 14, the inspection system 40b further includes a target person determination unit 4314 in addition to the functional configuration of the inspection system 40 shown in FIG. 3.

[0136] The target person determination unit 4314 has a function of performing a determination process for applicant US. The target person determination unit 4314 performs a determination process for applicant US before the determination process by the duplicate application determination unit 4305. The target person determination unit 4314 acquires, from the service provider, managed person information including information for determining whether applicant US meets the service application conditions, and stores it in the storage unit 420. For example, assume that the service provider is a local government, and the local government provides a service of a subsidy system for nursery school users. In this case, the target person determination unit 4314 acquires, from the local government, managed person information including information indicating that applicant US is using a nursery school at the time of application. Information indicating that applicant US is using a nursery school at the time of application is, for example, information showing the payment record of nursery school fees. Based on the service application conditions and the managed person information of applicant US who has applied for the service, the target person determination unit 4314 determines whether applicant US is a target person of the service. If it is determined that applicant US is a target person of the service, a process for duplicate application determination is performed. On the other hand, if it is determined that applicant US is not a target person of the service, the target person determination unit 4314 displays an error indicating that applicant US is not a target person of the service on the local government terminal 20.

[0137] Also, in the above-described embodiment, the inspection system 40 may have the functions of both the target person selection unit 4313 and the target person determination unit 4314.

[0138] Also, in the above-described embodiment, an example in which the staff MS reads the application identification information using the reading device 30 has been described, but it is not limited to such an example. For example, the staff MS may directly input (manually input) the application identification information. In this case, the staff MS visually recognizes the application identification information directly printed on an envelope, an application form AF, etc., and operates the input unit 220 of the local government terminal 20 to input the application identification information. The input data processing unit 2402 of the local government terminal 20 receives the input of the application identification information by the staff MS and transmits the application identification information to the inspection system 40.

[0139] In addition, in the above-described embodiments, among the progress management items for paper applications and those for online applications, the implementation of examination and defect handling are common to both applications, and the status is also common to both applications. An example has been described, but the present invention is not limited to such an example. If the progress management items and their statuses for each application type are not all the same, and at least a part of the progress management items or statuses for each application type are different, the combination of the progress management items and statuses for each application type is not particularly limited. For example, even if all the progress management items for each application type are the same, it is sufficient if the status of any one of the progress management items is different.

[0140] The modifications of the embodiments of the present invention have been described above. Note that part or all of the functions of the examination business support system 1 in the above-described embodiments may be realized by a computer. In that case, a program for realizing this function may be recorded on a computer-readable recording medium, and the program recorded on this recording medium may be read into a computer system and executed to realize it. Here, the "computer system" shall include hardware such as an OS and peripheral devices. In addition, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, a CD-ROM, or the like, and a storage device such as a hard disk incorporated in a computer system. Furthermore, the "computer-readable recording medium" also includes a medium that dynamically holds a program for a short time, such as a communication line when transmitting a program via a network such as the Internet or a communication line such as a telephone line, and a volatile memory inside a computer system that becomes a server or a client in that case and holds a program for a certain period of time. Also, the above program may be for realizing a part of the above-described functions, and may further be realized in combination with a program already recorded in a computer system for realizing the above-described functions, or may be realized using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0141] The embodiments of the present invention have been described in detail with reference to the drawings above. However, the specific configuration is not limited to the above, and various design changes and the like can be made without departing from the gist of the present invention.

Explanation of Signs

[0142] 1…Examination Business Support System, 10…Applicant Terminal, 20…Local Government Terminal, 30…Reading Device, 40, 40a, 40b…Inspection System, 50…Online Application System, 60…Local Government System, 70…Examination Screen, 210…Communication Unit, 220…Input Unit, 230…Storage Unit, 240…Control Unit, 2401…Reading Processing Unit, 2402…Input Data Processing Unit, 2403…Examination Result Processing Unit, 250…Output Unit, 410…Communication Unit, 420…Storage Unit, 430…Control Unit, 4301…Reception Processing Unit, 4302…Identification Information Granting Unit, 4303…Examination Target Acquisition Unit, 4304…Verification Unit, 4305…Duplicate Application Judgment Unit, 4306…Examination Target Registration Unit, 4307…Examination Screen Display Unit, 4308…Defect Processing Unit, 4309…Registration Processing Unit, 4310…Notification Processing Unit, 4311…Progress Management Unit, 4312…Stagnation Management Unit, 4313…Target Person Selection Unit, 4314…Target Person Judgment Unit, 510…Communication Unit, 520…Storage Unit, 530…Control Unit, 5301…Input Data Confirmation Unit, 5302…Input Data Registration Unit, 5303…Input Data Output Unit, 610…Communication Unit, 620…Storage Unit, 630…Control Unit, 6301…Resident Information Processing Unit, 6302…Registration Information Registration Unit

Claims

1. An identification information providing unit that provides application type identification information indicating different application types according to the application method used by the applicant for the application among a plurality of application methods for application data related to an application from the applicant; When processing related to the application is performed, among the statuses of a plurality of progress management items set according to the application type, select the status of the progress management item corresponding to the processing performed for the application, and register it in association with the application data as the status of the application. A progress management unit; A detention management unit that determines the detention status of the application based on the application type of the application and the status of the application; An examination business support system comprising:

2. When determining the detention status of the application, the detention management unit determines whether the application is detained according to whether an appropriate status corresponding to the application type is registered as the status of the application. The examination business support system according to claim 1.

3. When processing related to the application is performed, the progress management unit registers the date and time when the processing related to the application was performed in association with the application data. The detention management unit determines the detention status of the application based on the application type of the application, the status of the application, and the date and time when the processing related to the application was performed. The examination business support system according to claim 1.

4. When determining the detention status of the application, the detention management unit determines whether the application is detained according to whether the date and time corresponding to the application type and the status of the application have elapsed since the date and time registered in association with the application data corresponding to the application. The examination business support system according to claim 3.

5. A deficiency processing unit that performs processing related to deficiencies in the application; further comprising: The deficiency processing unit performs processing in a batch for each application type of the application determined to be detained due to deficiencies in the application content. The examination business support system according to claim 1.

6. When the application is a paper application, The progress management unit manages the progress status of each process from the output of the deficiency status to the sending for each application determined to be detained due to deficiencies in the application content. The detention management unit manages the detention status of each process from the output of the deficiency status to the sending for each application. The examination business support system according to claim 5.

7. The application method is an application method by paper application or an application method by online application, The examination business support system according to claim 1.

8. An identification information providing process for providing application type identification information indicating different application types according to the application method, based on the application method used by the applicant for the application among a plurality of application methods, for the application data related to the application from the applicant; When the process related to the application is performed, among the statuses of a plurality of progress management items set according to the application type, select the status of the progress management item corresponding to the process performed for the application, and register it in association with the application data as the status of the application in a progress management process; A stay management process for determining the stay status of the application based on the application type of the application and the status of the application; An examination business support method executed by a computer including the above.

9. A computer, An identification information providing means for providing application type identification information indicating different application types according to the application method, based on the application method used by the applicant for the application among a plurality of application methods, for the application data related to the application from the applicant; A progress management means for selecting, when the process related to the application is performed, among the statuses of a plurality of progress management items set according to the application type, the status of the progress management item corresponding to the process performed for the application, and registering it in association with the application data as the status of the application; A stay management means for determining the stay status of the application based on the application type of the application and the status of the application; A program for causing the computer to function as the above.

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