Assistance system, processing method, and program

Abstract

To provide an assistance system capable of improving convenience in providing support in the event of a disaster.SOLUTION: An assistance system includes: a first processing unit that calls a landline or mobile phone of a person who may need assistance in the event of a disaster to inquire about the need for assistance; and a second processing unit that determines that the person is at home if the person responds to the call to inquire about the need for assistance to the landline or mobile phone by the first processing unit.SELECTED DRAWING: Figure 7

Description

[Technical Field]

[0001] The present disclosure relates to a support system, a processing method, and a program. [Background technology]

[0002] When a disaster occurs, the device issues an alarm depending on the situation. Victims may need assistance depending on the situation. Patent Document 1 discloses a related technology related to a system for confirming the safety of victims. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2017-163341 Summary of the Invention [Problem to be solved by the invention]

[0004] Incidentally, in the system related to Patent Document 1, there is a demand for a technology that can improve convenience in providing support when a disaster occurs.

[0005] One of the objectives of each aspect of the present disclosure is to provide a support system, a processing method, and a program that can solve the above-mentioned problems. [Means for solving the problem]

[0006] According to one aspect of the present disclosure, a support system includes a first processing unit that makes a call to a landline or mobile phone carried by a person who may need support in the event of a disaster to inquire about the need for support, and a second processing unit that determines that the person is at home if the person answers the question about the need for support in the call made by the first processing unit to the landline phone.

[0007] According to another aspect of the present disclosure, a processing method includes making a call to a landline or mobile phone carried by a person who may need assistance in the event of a disaster inquiring about whether assistance is needed, and determining that the person is at home if the call to the landline phone returns a response about whether assistance is needed.

[0008] According to another aspect of the present disclosure, a program causes a computer to make a call to a landline or mobile phone carried by a person who may need assistance in the event of a disaster, inquiring about the need for assistance, and if the call to the landline phone receives a response regarding the need for assistance, determine that the person is at home. [Effects of the Invention]

[0009] According to each aspect of the present disclosure, it is possible to improve convenience in providing support in the event of a disaster. [Brief explanation of the drawings]

[0010] [Figure 1] FIG. 1 is a diagram illustrating an example of a configuration of a support system according to some embodiments of the present disclosure. [Figure 2] FIG. 1 is a diagram illustrating an example of a configuration of a support need confirmation system according to some embodiments of the present disclosure. [Figure 3] FIG. 1 illustrates an example of a database according to some embodiments of the present disclosure. [Figure 4] 1 is a diagram illustrating an example of a configuration of an evacuation assistance system according to some embodiments of the present disclosure. [Figure 5] FIG. 1 is a diagram illustrating an example of a processing flow of a support system according to some embodiments of the present disclosure. [Figure 6] FIG. 1 is a diagram illustrating an example of a processing flow of a support system according to some embodiments of the present disclosure. [Figure 7] FIG. 1 is a diagram illustrating an example of a configuration of a support system according to some embodiments of the present disclosure. [Figure 8]FIG. 1 is a diagram illustrating an example of a processing flow of a support system according to some embodiments of the present disclosure. [Figure 9] FIG. 1 is a schematic block diagram illustrating the configuration of a computer according to at least one embodiment. DETAILED DESCRIPTION OF THE INVENTION

[0011] Hereinafter, the embodiments will be described in detail with reference to the drawings. <Embodiment> (Support system configuration) A support system 1 according to an embodiment of the present disclosure will be described with reference to the drawings. FIG. 1 is a diagram illustrating an example of the configuration of the support system 1 according to some embodiments of the present disclosure. The support system 1 is a mutual assistance support system. That is, the support system 1 is a system in which local people, local organizations, businesses, etc. help each other to protect people in need of assistance when a disaster occurs. A person in need of assistance is someone who requires assistance from others when a disaster occurs. As shown in FIG. 1, the support system 1 includes a support necessity confirmation system 10, a landline phone 20, a mobile phone 30, an evacuation support system 40, and a communication terminal 50. FIG. 1 also illustrates an evacuation warning device 2 that notifies the support system 1 of an evacuation warning. The evacuation warning device 2 is, for example, a device provided by the Japan Meteorological Agency.

[0012] For example, when an evacuation warning is issued by the Japan Meteorological Agency or the like, the support necessity confirmation system 10 is a system that calls the registered telephone number of a resident who has been registered in advance as a person requiring support and plays a guidance message to confirm whether the resident who has been contacted by phone requires support.

[0013] 2 is a diagram illustrating an example of the configuration of the support need confirmation system 10 according to some embodiments of the present disclosure. As shown in FIG. 2, the support need confirmation system 10 includes a storage unit 101, a communication unit 102, and a processing unit 103.

[0014] The storage unit 101 associates the names and telephone numbers of local residents and stores them as a database DB1. Note that, for people who may need support in the event of a disaster, information indicating that the person is a person who may need support in the event of a disaster (for example, a support-requiring person flag) is associated with the names and telephone numbers of the local residents in the database DB1. Also, for supporters who will support those who need support in the event of a disaster, information indicating that the person is a supporter (for example, a supporter flag) is associated with the names and telephone numbers of the local residents in the database DB1.

[0015] FIG. 3 is a diagram illustrating an example of database DB1 according to some embodiments of the present disclosure. The example illustrated in FIG. 3 shows items such as name, telephone number, person who may need support in the event of a disaster (referred to as "person requiring support" in FIG. 3), and supporter. For people who may need support in the event of a disaster and supporters, a person with a 1 in the item corresponds to the person. For example, the telephone number of "Name 1" is "Phone Number 1." "Name 1" is a person who may need support in the event of a disaster. For example, the telephone number of "Name 2" is "Phone Number 2." "Name 2" is a supporter. For example, the telephone number of "Name 3" is "Phone Number 3." "Name 3" is neither a person who may need support in the event of a disaster nor a supporter. The main information of database DB1 is stored in evacuation support system 40. In support need confirmation system 10, a processing unit 103 (described later) acquires the information from evacuation support system 40 via communication unit 102 and records it in storage unit 101, thereby storing database DB1.

[0016] The communication unit 102 has a telephone function and a data communication function, and communicates with the landline telephone 20, the mobile phone 30, and the evacuation support system 40 using the telephone function and the data communication function.

[0017] When an evacuation warning is issued by the Japan Meteorological Agency or the like, the processing unit 103 refers to the database DB1 stored in the storage unit 101. The processing unit 103 sequentially identifies people who may need assistance in the event of a disaster in the database DB1. Each time the processing unit 103 identifies a person, it identifies the telephone number associated with the identified person. The processing unit 103 then determines whether the identified telephone number is the telephone number of a landline 20 or a mobile phone 30. The processing unit 103 uses the telephone function of the communication unit 102 to call the identified telephone number and plays audio guidance to confirm whether assistance is required. For example, the audio guidance may say, "We are contacting people who may need assistance in the event of a disaster. If you need assistance, press 1, and if you do not need assistance, press 0."

[0018] When the processing unit 103 makes a call to the landline telephone 20 and receives a response indicating that assistance is needed (for example, a response by pressing button 1 on the landline telephone 20), the processing unit 103 records in the memory unit 101 information indicating that the person corresponding to the telephone number of the landline telephone 20 needs assistance and information indicating that the person is at home, in association with the telephone number.

[0019] In addition, when the processing unit 103 makes a call to the mobile phone 30 and receives a response indicating that assistance is needed (for example, a response by pressing button 1 on the mobile phone 30), it records information indicating that the person corresponding to the phone number of the mobile phone 30 needs assistance in the memory unit 101, associating the phone number with the information.

[0020] In addition, when the processing unit 103 obtains an answer indicating that support is not required (for example, an answer by pressing the 0 button on the landline phone 20 or mobile phone 30), it associates information indicating that the person corresponding to the telephone number of the landline phone 20 or mobile phone 30 does not require support with the telephone number and records it in the memory unit 101.

[0021] In addition, if the processing unit 103 cannot get through on the phone or gets through but there is no response, it may call again, and if it cannot get through again or gets through but there is no response, it may contact a local government, fire department, etc., as the person needs rescue and request rescue.

[0022] The landline telephone 20 is a telephone that is fixedly installed in the residence of a person who may need assistance in the event of a disaster.

[0023] The mobile phone 30 is a phone carried by a person who may need assistance in the event of a disaster. For example, the mobile phone 30 is a smartphone.

[0024] 4 is a diagram illustrating an example of a configuration of an evacuation assistance system 40 according to some embodiments of the present disclosure. As shown in FIG. 4, the evacuation assistance system 40 includes a storage unit 401, a communication unit 402, and a processing unit 403.

[0025] The storage unit 401 stores a database DB2, which is the original information of the database DB1. The information contained in the database DB2 is the same as the information contained in the database DB1. For example, the database DB1 is a copy of the database DB2.

[0026] The communication unit 402 has a telephone function and a data communication function, and communicates with the support need confirmation system 10 and the communication terminal 50 using the telephone function and the data communication function.

[0027] The processing unit 403 transmits the information contained in the database DB2 to the support need confirmation system 10 via the communication unit 402.

[0028] Furthermore, the processing unit 403 acquires the answer result of the need for support from the storage unit 101 of the support need confirmation system 10 via the communication unit 402 .

[0029] Furthermore, the processing unit 403 transmits a request for support to the communication terminal 50 for the person who responded that support is required via the communication unit 402. Furthermore, the processing unit 403 transmits information to the communication terminal 50 indicating that the person who requested support from the fixed telephone 20 is at home.

[0030] The communication terminal 50 is a communication terminal carried by a supporter. A supporter is a person who supports a person requiring support. For example, the communication terminal 50 is a smartphone. The communication terminal 50 receives a request for support from the evacuation support system 40 and information indicating whether the supporter is at home or not. Specifically, if there is information indicating that the supporter is at home in response to the request for support, the supporter goes to the residence of the person requiring support to support the supporter. Furthermore, if there is no information indicating that the supporter is at home in response to the request for support, the supporter calls the phone number of the person requiring support, confirms where to go to provide support, and then goes to support the person requiring support. Furthermore, even if the supporter cannot contact the person requiring support, the supporter may go to the residence of the person requiring support to support the supporter.

[0031] The processing performed by the support system 1 is not limited to the above-described processing. For example, the support system 1 may perform the processing described below.

[0032] (Processing performed by the support system) 5 is a diagram illustrating an example of a processing flow of the support system 1 according to some embodiments of the present disclosure. Next, the processing performed by the support system 1 will be described. It is assumed that the evacuation warning device 2 notifies the support system 1 of an evacuation warning when a disaster occurs. It is also assumed that the processing unit 403 has already transmitted information contained in the database DB2 to the support need confirmation system 10 via the communication unit 402, and that the storage unit 101 has stored the names and telephone numbers of local residents in association with each other as the database DB1.

[0033] When an evacuation warning is notified from the evacuation warning device 2 to the support system 1, the processing unit 103 refers to the database DB1 stored in the storage unit 101. The processing unit 103 sequentially identifies people who may require support in the event of a disaster in the database DB1 (step S1). Each time a person is identified, the processing unit 103 identifies a telephone number associated with the identified person (step S2). Then, the processing unit 103 determines whether the identified telephone number is the telephone number of a landline phone 20 or a mobile phone 30 (step S3). The processing unit 103 uses the telephone function of the communication unit 102 to call the identified telephone number and plays audio guidance to confirm whether support is required (step S4).

[0034] When the processing unit 103 makes a call to the fixed line telephone 20 and receives a response indicating that assistance is needed ("Fixed line telephone" in step S3, "Assistance needed" in step S4), the processing unit 103 records information indicating that the person corresponding to the telephone number of the fixed line telephone 20 needs assistance and information indicating that the person is at home in association with the telephone number in the memory unit 101 (step S5).

[0035] Furthermore, when the processing unit 103 makes a call to the mobile phone 30 and receives a response indicating that assistance is needed (for example, a response obtained by pressing button 1 on the mobile phone 30) ("mobile phone" in step S3, "assistance needed" in step S4), the processing unit 103 records information indicating that the person corresponding to the phone number of the mobile phone 30 needs assistance in association with the phone number in the memory unit 101 (step S6).

[0036] Furthermore, when the processing unit 103 obtains an answer indicating that assistance is not required (for example, an answer obtained by pressing the 0 button on the landline phone 20 or mobile phone 30) ("landline phone" or "mobile phone" in step S3, "no assistance required" in step S4), the processing unit 103 associates information indicating that the person corresponding to the telephone number of the landline phone 20 or mobile phone 30 does not require assistance with the telephone number and records it in the memory unit 101 (step S7).

[0037] When the processing unit 103 performs any of the processes in steps S5 to S7, the processing unit 403 acquires the answer result regarding the need for support from the memory unit 101 of the support need confirmation system 10 via the communication unit 402 (step S8).

[0038] The processing unit 403 transmits a request for support to the communication terminal 50 via the communication unit 402 for the person who responded that support is needed (step S9). The processing unit 403 also transmits information indicating that the person who requested support from the fixed telephone 20 is at home to the communication terminal 50 (step S10).

[0039] Furthermore, if the processing unit 103 cannot get through when it calls, or if the call gets through but there is no response ("landline" or "mobile phone" in step S3, "no response" in step S4), it calls again, and if it cannot get through again or if the call gets through but there is no response, it contacts a local government, fire department, etc., regarding the person as needing rescue and requests rescue (step S11). Note that before the processing unit 103 performs the processing of step S11, the supporter may go to the residence of the person requiring support to provide support to the person, even if they cannot contact the person requiring support. If the supporter is still unable to contact the person requiring support, the supporter may contact a local government, fire department, etc., and a rescue may be requested.

[0040] (advantage) The support system 1 according to an embodiment of the present disclosure has been described above. The support system 1 includes a processing unit 403 (an example of a first processing unit) that calls a landline phone 20 or a mobile phone 30 of a person who may need support in the event of a disaster to inquire about the need for support. The support system 1 also includes a processing unit 403 (an example of a second processing unit) that determines that the person is at home if the person answers the question about the need for support in the call made by the processing unit 403 to the landline phone 20. This support system 1 can easily determine whether a person who answers by landline phone that they will need support in the event of a disaster is at home. In other words, the support system 1 can improve convenience in providing support in the event of a disaster.

[0041] <First Modification of the Embodiment> (Support system configuration) In an embodiment of the present disclosure, in the support need confirmation system 10 of the support system 1, the processing unit 103 uses the telephone function of the communication unit 102 to call a specified telephone number and play a voice guidance to confirm the need for support, for example, "We are contacting a person who may need support in the event of a disaster. If you need support, please press 1. If you do not need support, please press 0." However, in a first modification of the embodiment of the present disclosure, when calling a specified telephone number of the mobile phone 30 and playing a voice guidance to confirm the need for support, for example, a voice guidance such as "We are contacting a person who may need support in the event of a disaster. If you need support, please press 1. If you do not need support, please press 0." may be played, and if the person replies that support is needed, an additional voice guidance such as "After the beep, please indicate the location where you would like support to go." may be played.

[0042] In addition, when the processing unit 103 makes a call to the mobile phone 30 and receives an answer indicating that assistance is needed (for example, an answer by pressing button 1 on the mobile phone 30) and information indicating the location where assistance is needed (for example, a voice indicating the location where assistance is needed), the processing unit 103 may record the information indicating that the person corresponding to the phone number of the mobile phone 30 needs assistance and the information indicating the location where assistance is needed in the memory unit 101 in association with the phone number.

[0043] Furthermore, the processing unit 403 acquires the answer result of the need for support from the storage unit 101 of the support need confirmation system 10 via the communication unit 402 .

[0044] In addition, the processing unit 403 may transmit information to the communication terminal 50 indicating that a person who has requested support from the landline telephone 20 is at home, and may transmit information to the communication terminal 50 indicating the location to which support should be directed for a person who has requested support from the mobile phone 30.

[0045] Also, for example, the communication terminal 50 receives a request for support and information indicating whether the support recipient is at home from the evacuation support system 40. Specifically, if the support request includes information indicating that the support recipient is at home, the supporter may go to the residence of the support recipient to support the support recipient. Also, if the support request includes information indicating a desired location for support, the supporter may go to the desired location specified by the support recipient to support the support recipient.

[0046] The processing performed by the support system 1 is not limited to the above-described processing. For example, the support system 1 may perform the processing described below.

[0047] (Processing performed by the support system) FIG. 6 is a diagram illustrating an example of a processing flow of the support system 1 according to some embodiments of the present disclosure. Next, the processing performed by the support system 1 will be described. It is assumed that the evacuation warning device 2 notifies the support system 1 of an evacuation warning when a disaster occurs. It is also assumed that the processing unit 403 has already transmitted information contained in the database DB2 to the support need confirmation system 10 via the communication unit 402, and that the storage unit 101 has stored the names and telephone numbers of local residents in association with each other as the database DB1. The following description of the processing flow shown in FIG. 6 will focus on differences from the processing flow shown in FIG. 5.

[0048] When an evacuation warning is notified from the evacuation warning device 2 to the support system 1, the support system 1 performs the processes of steps S1 to S4.

[0049] The processing unit 103 makes a call to the fixed telephone 20, and when receiving a response indicating that support is required ("Fixed telephone" in step S3, "Support required" in step S4), performs the process of step S5.

[0050] Furthermore, when the processing unit 103 makes a call to the mobile phone 30 and receives a response indicating that support is needed (for example, a response by pressing button 1 on the mobile phone 30) ("mobile phone" in step S3, "assistance needed" in step S4), it plays audio guidance to acquire information indicating a location where support is needed (step S21). The processing unit 103 determines whether or not information indicating a location where support is needed has been acquired (step S22). When the processing unit 103 determines that information indicating a location where support is needed has been acquired (YES in step S22), it associates information indicating that a person corresponding to the phone number of the mobile phone 30 needs support and information indicating a location where support is needed with the phone number and records the information in the storage unit 101 (step S23). When the processing unit 103 makes a call to the mobile phone 30 and receives a response indicating that support is needed (for example, a response by pressing button 1 on the mobile phone 30) ("mobile phone" in step S3, "assistance needed" in step S4), but determines that information indicating a location where support is needed has not been acquired (NO in step S22), it performs the process of step S6.

[0051] Furthermore, if the processing unit 103 receives an answer indicating that no assistance is required (for example, an answer obtained by pressing the 0 button on the landline phone 20 or mobile phone 30) ("landline phone" or "mobile phone" in step S3, "no assistance required" in step S4), it performs processing in step S7.

[0052] When the processing unit 103 has performed any one of the processes in steps S5 to S7 and step S23, the processing unit 403 performs the process in step S8 via the communication unit 402.

[0053] The processing unit 403 performs the process of step S9 via the communication unit 402. Furthermore, the processing unit 403 performs the process of step S10. Furthermore, when the processing unit 403 acquires information indicating a location where support is desired, the processing unit 403 transmits the information indicating the location where support is desired for the person who has requested support from the mobile phone 30 to the communication terminal 50 (step S24).

[0054] Furthermore, if the processing unit 103 calls but does not get through, or if the call gets through but there is no answer ("landline" or "mobile phone" in step S3, "no answer" in step S4), it calls again, and if the call does not get through again or if the call gets through but there is no answer, it performs the processing of step S11.

[0055] (advantage) The support system 1 according to the first modified example of an embodiment of the present disclosure has been described above. In the support need confirmation system 10 of the support system 1, the processing unit 403 (an example of a first processing unit) makes a call to the mobile phone 30 to play audio guidance regarding the need for support, and if the person replies that support is needed, the audio guidance inquires about the location where the person should go for support. This support system 1 can quickly obtain the support destination of a person who replies by mobile phone that support is needed when a disaster occurs, making it easier to provide support. In other words, the support system 1 can improve convenience in providing support when a disaster occurs.

[0056] 7 is a diagram illustrating an example of a configuration of the support system 1 according to some embodiments of the present disclosure. As illustrated in FIG. 7, the support system 1 includes a first processing unit 301 and a second processing unit 302.

[0057] The first processing unit 301 makes a call to a landline or a mobile phone of a person who may need assistance in the event of a disaster, inquiring about the need for assistance. The second processing unit 302 determines that the person is at home if the person answers the question about the need for assistance in the call made by the first processing unit 301 to the landline.

[0058] The first processing unit 301 can be realized, for example, by using the functions of the processing unit 103 illustrated in Fig. 2. The second processing unit 302 can be realized, for example, by using the functions of the processing unit 103 illustrated in Fig. 2.

[0059] 8 is a diagram showing an example of a processing flow of the support system 1 according to some embodiments of the present disclosure. Next, the processing of the support system 1 according to some embodiments of the present disclosure will be described with reference to FIG.

[0060] The first processing unit 301 makes a call to a landline or a mobile phone of a person who may need assistance in the event of a disaster, inquiring about the need for assistance (step S101). If the person answers the question about the need for assistance in the call made by the first processing unit 301 to the landline, the second processing unit 302 determines that the person is at home (step S102).

[0061] The support system 1 according to some embodiments of the present disclosure has been described above. This support system 1 can improve the convenience of support when a disaster occurs.

[0062] The order of the processes in the embodiments of the present disclosure may be changed as long as the processes are performed appropriately.

[0063] Although the embodiments of the present disclosure have been described, the above-mentioned support system 1, evacuation warning device 2, support necessity confirmation system 10, fixed telephone 20, mobile phone 30, evacuation support system 40, communication terminal 50, and other control devices may have a computer system inside. The above-mentioned processing steps are stored in the form of a program on a computer-readable recording medium, and the above processing is performed by reading and executing this program by a computer. Specific examples of computers are shown below.

[0064] 9 is a schematic block diagram showing the configuration of a computer according to at least one embodiment. As shown in FIG. 9, the computer 5 includes a CPU (Central Processing Unit) 6, a main memory 7, a storage 8, and an interface 9.

[0065] For example, the above-described assistance system 1, evacuation warning device 2, assistance necessity confirmation system 10, fixed telephone 20, mobile phone 30, evacuation assistance system 40, communication terminal 50, and other control devices are each implemented in a computer 5. The operations of each of the above-described processing units are stored in the form of a program in a storage 8. A CPU 6 reads the program from the storage 8, loads it into the main memory 7, and executes the above-described processing in accordance with the program. The CPU 6 also allocates storage areas in the main memory 7 corresponding to each of the above-described storage units in accordance with the program. The CPU 6 of the present disclosure may be a controller.

[0066] Examples of storage 8 include a hard disk drive (HDD), a solid state drive (SSD), a magnetic disk, a magneto-optical disk, a compact disc read-only memory (CD-ROM), a digital versatile disc read-only memory (DVD-ROM), and a semiconductor memory. Storage 8 may be an internal medium directly connected to the bus of computer 5, or an external medium connected to computer 5 via interface 9 or a communication line. In addition, when this program is distributed to computer 5 via a communication line, computer 5 that receives the program may load the program into main memory 7 and execute the above-mentioned processing. In at least one embodiment, storage 8 is a non-transitory tangible storage medium.

[0067] The program may also implement some of the functions described above. Furthermore, the program may be a file that can implement the functions described above in combination with a program already recorded in the computer system, a so-called differential file (differential program).

[0068] Although several embodiments of the present disclosure have been described, these embodiments are merely examples and do not limit the scope of the disclosure. Various additions, omissions, substitutions, and modifications may be made to these embodiments without departing from the spirit of the disclosure.

[0069] Note that part or all of the above-described embodiments can be described as, but are not limited to, the following supplementary notes.

[0070] (Appendix 1) a first processing unit that makes a call to a landline or a mobile phone carried by a person who may need assistance in the event of a disaster to inquire about the need for assistance; a second processing unit that determines that the person is at home when a response regarding the need for support is received in the call made by the first processing unit to the fixed telephone; A support system comprising:

[0071] (Appendix 2) a third processing unit that, when the answer is an answer that the support is necessary and the second processing unit determines that the person is at home, records information indicating that the person needs the support and information indicating that the person is at home in a storage unit as answers to the need for support; 2. The assistance system according to claim 1, comprising:

[0072] (Appendix 3) The third processing unit is When the answer to the question about whether or not the person needs support in the call made by the first processing unit to the mobile phone is that the person needs support, record information indicating that the person needs support in a storage unit as the answer to the question about whether or not the person needs support. Assistance system according to appendix 2.

[0073] (Appendix 4) a fourth processing unit that acquires the answer to the question of whether or not the support is required, which is recorded by the third processing unit, from the storage unit; 4. The assistance system according to claim 2 or 3, comprising:

[0074] (Appendix 5) a fifth processing unit that transmits a request for support for the person needing support to a terminal device carried by a supporter who will provide the support, based on the answer regarding the need for support acquired by the fourth processing unit; 5. The assistance system according to claim 4, comprising:

[0075] (Appendix 6) The fifth processing unit is transmitting information indicating that the person who has requested assistance from the fixed telephone is at home to the terminal device; Assistance system according to appendix 5.

[0076] (Appendix 7) The first processing unit is making a call to the fixed line or the mobile phone that plays audio guidance regarding the need for assistance; 10. The assistance system according to any one of claims 1 to 6.

[0077] (Appendix 8) The first processing unit is A call is made to the mobile phone to play a voice guidance regarding whether the support is necessary, and if the answer is that the support is necessary, the voice guidance asks where the person would like the support to go. 10. The assistance system according to any one of claims 1 to 7.

[0078] (Appendix 9) Making calls to landlines or mobile phones of people who may need assistance in the event of a disaster to inform them of the need for assistance; If the person answers the question about whether or not they need support in the call made to the fixed telephone, it is determined that the person is at home; A processing method comprising:

[0079] (Appendix 10) When the answer is an answer that the support is necessary and it is determined that the person is at home, recording information indicating that the person needs the support and information indicating that the person is at home in a storage unit as answers to the need for support; Attachment 9, a processing method comprising:

[0080] (Appendix 11) When the answer to the question about whether or not the person needs support is that the person needs support, recording information indicating that the person needs support in a storage unit as the answer to the question about whether or not the person needs support. 11. The method of claim 10, comprising:

[0081] (Appendix 12) acquiring the recorded answer to the question of whether or not support is required from the storage unit; 12. The method of claim 10 or 11, comprising:

[0082] (Appendix 13) transmitting a request for support for the person in need of support to a terminal device carried by a supporter who will provide the support, based on the obtained answer as to whether or not support is needed; 13. The method of claim 12, comprising:

[0083] (Appendix 14) transmitting information indicating that the person who requested assistance from the fixed telephone is at home to the terminal device; 14. The method of claim 13, comprising:

[0084] (Appendix 15) making a call to the landline or mobile phone that plays audio guidance regarding the need for assistance; 15. The processing method according to any one of appendices 9 to 14, including:

[0085] (Appendix 16) calling the mobile phone to play a voice guidance regarding whether the support is necessary, and if the answer is that the support is necessary, inquiring by the voice guidance as to where the supporter should go; 16. The processing method according to any one of appendices 9 to 15,

[0086] (Appendix 17) On the computer, Making calls to landlines or mobile phones of people who may need assistance in the event of a disaster to inform them of the need for assistance; If the person answers the question about whether or not they need support in the call made to the fixed telephone, it is determined that the person is at home; A program that executes the following.

[0087] (Appendix 18) When the answer is an answer that the support is necessary and it is determined that the person is at home, recording information indicating that the person needs the support and information indicating that the person is at home in a storage unit as answers to the need for support; 18. The program according to claim 17,

[0088] (Appendix 19) When the answer to the question about whether or not the person needs support is that the person needs support, recording information indicating that the person needs support in a storage unit as the answer to the question about whether or not the person needs support. 19. The program according to claim 18, which causes the program to execute the above steps.

[0089] (Appendix 20) acquiring the recorded answer to the question of whether or not support is required from the storage unit; 19. The program according to claim 18, wherein the program executes the above.

[0090] (Appendix 21) transmitting a request for support for the person in need of support to a terminal device carried by a supporter who will provide the support, based on the obtained answer as to whether or not support is needed; 21. The program according to claim 20,

[0091] (Appendix 22) transmitting information indicating that the person who requested assistance from the fixed telephone is at home to the terminal device; 22. The program according to claim 21, which causes the program to execute the above steps.

[0092] (Appendix 23) making a call to the landline or mobile phone that plays audio guidance regarding the need for assistance; 23. The program according to any one of claims 17 to 22,

[0093] (Appendix 24) calling the mobile phone to play a voice guidance regarding whether the support is necessary, and if the answer is that the support is necessary, inquiring by the voice guidance as to where the supporter should go; 24. The program according to any one of claims 17 to 23, [Explanation of symbols]

[0094] 1. Support system 2...Evacuation warning device 5. Computer 6 CPU 7. Main memory 8. Storage 9. Interface 10. Support Needs Confirmation System 20...Landline phone 30. Mobile phone 40. Evacuation Support System 50. Communication terminal 101, 401...Storage section 102, 402... Communications Department 103, 403... Processing section

Claims

1. a first processing unit that makes a call to a landline or a mobile phone carried by a person who may need assistance in the event of a disaster to inquire about the need for assistance; a second processing unit that determines that the person is at home when the person answers the question about whether or not the person needs assistance in the call made by the first processing unit to the fixed telephone; A support system comprising:

2. a third processing unit that, when the answer is an answer that the support is necessary and the second processing unit determines that the person is at home, records information indicating that the person needs the support and information indicating that the person is at home in a storage unit as answers to the need for support; The assistance system according to claim 1 , comprising:

3. The third processing unit is When the answer to the question about whether or not the person needs support in the call made by the first processing unit to the mobile phone is that the person needs support, information indicating that the person needs support is recorded in a storage unit as the answer to the question about whether or not the person needs support. The assistance system according to claim 2 .

4. a fourth processing unit that acquires the answer to the question regarding the need for support recorded by the third processing unit from the storage unit; The assistance system according to claim 2 or 3, comprising:

5. a fifth processing unit that transmits a request for support for the person needing support to a terminal device carried by a supporter who will provide the support, based on the answer regarding the need for support acquired by the fourth processing unit; The assistance system according to claim 4 , comprising:

6. The fifth processing unit is transmitting information indicating that the person who has requested assistance from the fixed telephone is at home to the terminal device; The assistance system according to claim 5.

7. The first processing unit making a call to the fixed line or the mobile phone that plays audio guidance regarding the need for assistance; The assistance system according to claim 1 .

8. The first processing unit A call is made to the mobile phone to play a voice guidance regarding whether or not the support is needed, and if the answer is that the support is needed, the voice guidance inquires about the location where the supporter should go. The assistance system according to claim 1 .

9. Making calls to landlines or mobile phones of people who may need assistance in the event of a disaster to inform them of the need for assistance; If the person answers the question about whether or not they need support in the call made to the fixed telephone, it is determined that the person is at home; A processing method comprising:

10. On the computer, Making calls to landlines or mobile phones of people who may need assistance in the event of a disaster to inform them of the need for assistance; If the person answers the question about whether or not they need support in the call made to the fixed telephone, it is determined that the person is at home; A program that executes the following.

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