Individual support plan formulation support device, individual support plan formulation support method, and computer program

Abstract

To provide an individual support plan formulation support device that can provide the optimal disability welfare service desired by a user.SOLUTION: An individual support plan formulation support device comprises a processing unit that gradually executes processing of receiving and storing information related to assessment of a user conducted in provision of a disability welfare service, processing of receiving and storing information related to an individual support original plan including part of the information related to the assessment, processing of receiving and storing information related to an individual support plan conference including part of the information related to the individual support original plan, processing of receiving and storing information related to an individual support plan sheet including part of the information related to the individual support plan conference, and processing of receiving and storing information related to monitoring of individual support executed on the basis of the individual support plan sheet. The processing unit executes, before receiving the information related to the individual support original plan, executes processing of receiving and storing information related to a needs arrangement sheet for arranging the user's needs.SELECTED DRAWING: Figure 10

Description

[Technical Field]

[0001] The present disclosure relates to an individual support plan formulation support device, an individual support plan formulation support method, and a computer program. [Background technology]

[0002] Businesses that provide disability welfare services based on the Act on Comprehensive Support for Persons with Disabilities are required to create an "individual support plan." Disability welfare services are services that aim to realize a society in which people with disabilities can coexist, such as daily care and employment support. An individual support plan is a plan that includes information such as the service user's overall goals and the support needs obtained as a result of an assessment of the service user. Patent Document 1 discloses an individual support plan creation system. Businesses provide disability welfare services in accordance with the individual support plan. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Laid-Open No. 2006-313405 Summary of the Invention [Problem to be solved by the invention]

[0004] The purpose of the present disclosure is to provide an individual support plan formulation support device, an individual support plan formulation support method, and a computer program that enable the provision of optimal disability welfare services desired by users through accurate assessment of users of disability welfare services or accurate monitoring of the actual situation of individual support plans. [Means for solving the problem]

[0005] An individual support plan formulation support device according to one aspect of the present disclosure receives information related to an assessment of a user conducted when providing welfare services for persons with disabilities and stores it in an assessment information storage unit, receives information related to a draft individual support plan including part of the information related to the assessment and stores it in an individual support plan draft storage unit, receives information related to an individual support plan meeting including part of the information related to the draft individual support plan and stores it in an individual support plan meeting information storage unit, receives information related to an individual support plan including part of the information related to the individual support plan meeting and stores it in an individual support plan storage unit, and monitors individual support provided based on the individual support plan. The system is equipped with a processing unit that receives information related to the monitoring of the individual support and executes each process in stages to store the information in a monitoring information storage unit, and the processing unit executes at least one of the following processes: a process of receiving information related to the medical care required by the user and storing it in a medical care information storage unit before receiving information related to a draft individual support plan; a process of receiving information related to a needs sorting form for organizing the needs of the user and storing it in a needs sorting form storage unit; and a process of receiving information related to a monitoring sorting form for organizing the content of the monitoring and storing it in a monitoring sorting form storage unit before receiving information related to monitoring of the individual support.

[0006] A method for supporting the formulation of an individual support plan according to one aspect of the present disclosure is a method for supporting the formulation of an individual support plan in which a computer executes each of the following processes in stages: accepting and storing information related to an assessment of a user conducted when providing welfare services for persons with disabilities; accepting and storing information related to a draft individual support plan including part of the information related to the assessment; accepting and storing information related to an individual support plan meeting including part of the information related to the draft individual support plan; accepting and storing information related to an individual support plan including part of the information related to the individual support plan meeting; and accepting and storing information related to monitoring of individual support implemented based on the individual support plan. The method executes at least one of the following processes: accepting and storing information related to medical care required by the user before accepting information related to the draft individual support plan; accepting and storing information related to a needs sorting form for organizing the needs of the user; and accepting and storing information related to a monitoring sorting form for organizing the content of the monitoring before accepting information related to monitoring of individual support.

[0007] A computer program according to one embodiment of the present disclosure is a computer program for causing a computer to sequentially execute each of the following processes: accepting and storing information related to assessments of users conducted when providing disability welfare services; accepting and storing information related to a draft individual support plan including part of the information related to the assessment; accepting and storing information related to an individual support plan meeting including part of the information related to the draft individual support plan; accepting and storing information related to an individual support plan including part of the information related to the individual support plan meeting; and accepting and storing information related to monitoring of individual support implemented based on the individual support plan; and further causing the computer to execute at least one of the following processes: accepting and storing information related to medical care required by the user before accepting information related to the draft individual support plan; accepting and storing information related to a needs sorting form for organizing the needs of the user; and accepting and storing information related to a monitoring sorting form for organizing the content of the monitoring before accepting information related to monitoring of individual support. [Effects of the Invention]

[0008] According to the present disclosure, by accurately assessing users of disability welfare services or accurately monitoring the actual status of individual support plans, it is possible to provide the optimal disability welfare services desired by users. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a schematic diagram illustrating a configuration example of an individual support plan formulation support system according to an embodiment of the present invention. [Figure 2] 1 is a block diagram illustrating an example of the configuration of an individual support plan formulation support device according to an embodiment of the present invention. [Figure 3] 10 is a flowchart showing a processing procedure related to an individual support plan formulation support method. [Figure 4] 10 is a flowchart showing a processing procedure related to an individual support plan formulation support method. [Figure 5] 10 is a flowchart showing a processing procedure related to an individual support plan formulation support method. [Figure 6] FIG. 10 is a screen transition diagram relating to the individual support plan formulation support process. [Figure 7] FIG. 10 is a screen transition diagram relating to the individual support plan formulation support process. [Figure 8] 1 is a conceptual diagram showing the main parts of a detailed assessment information storage unit, a medical care information storage unit, and a needs sorting form storage unit. [Figure 9] FIG. 2 is a schematic diagram of a home screen. [Figure 10] FIG. 10 is a schematic diagram of a status list screen. [Figure 11] FIG. 10 is a schematic diagram of a detailed information assessment editing screen. [Figure 12] FIG. 10 is a schematic diagram of a detailed information assessment editing screen. [Figure 13] FIG. 10 is a schematic diagram of a medical care assessment editing screen. [Figure 14] FIG. 10 is a schematic diagram of a medical care assessment editing screen. [Figure 15] FIG. 10 is a schematic diagram of a needs sorting sheet editing screen. [Figure 16] FIG. 1 is a schematic diagram of a needs list. [Figure 17] FIG. 10 is a schematic diagram of a monitoring slip editing screen. [Figure 18] FIG. 10 is a schematic diagram of a monitoring slip editing screen. [Figure 19] FIG. 10 is a schematic diagram of a monitoring editing screen. [Figure 20] FIG. 10 is a schematic diagram of a monitoring editing screen. DETAILED DESCRIPTION OF THE INVENTION

[0010] An individual support plan formulation support device, an individual support plan formulation support method, and a computer program according to embodiments of the present disclosure will be described below with reference to the drawings. Note that the present disclosure is not limited to these examples, but is defined by the claims, and is intended to include all modifications within the meaning and scope equivalent to the claims. Furthermore, at least some of the embodiments described below may be combined in any manner.

[0011] FIG. 1 is a schematic diagram showing an example of the configuration of an individual support plan support system according to the present embodiment. The individual support plan support system according to the first embodiment includes an individual support plan formulation support device 1 and a terminal device 2. The terminal device 2 is a terminal such as a desktop PC, a tablet PC, or a smartphone, and is communicatively connected to a network N such as the Internet, and is capable of sending and receiving data via the network N. The terminal device 2 is a computer operated by a service provider of a business that provides disability welfare services. The service provider includes a field staff member who provides disability welfare services on-site and a service manager. The terminal device 2 includes at least a control unit including one or more processors such as a CPU (Central Processing Unit) or an MPU (Micro-Processing Unit), an input device 21 such as a keyboard and a mouse, a display device 22, and a communication circuit for communicating with the individual support plan formulation support device 1.

[0012] FIG. 2 is a block diagram showing an example of the configuration of an individual support plan formulation support device 1 according to this embodiment. The individual support plan formulation support device 1 is a server device that executes processing to support the formulation and creation of individual support plans related to the provision of welfare services for persons with disabilities. The individual support plan formulation support device 1 is, for example, a computer equipped with a processing unit 11 including one or more processors such as a CPU or MPU that control the operation of each component of the individual support plan formulation support device 1. A storage unit 12 and a communication unit 13 are connected to the processing unit 11 via a bus. The individual support plan formulation support device 1 may be configured to perform distributed processing using multiple computers, may be realized by multiple virtual machines installed on a single server, or may be realized using a cloud server. The individual support plan formulation support device 1 according to this embodiment has a web server function. Although FIG. 2 shows an example in which the individual support plan formulation support device 1 is configured as a server device, it may also be configured by a single computer.

[0013] The storage unit 12 includes a non-volatile memory such as a hard disk or a flash memory. The storage unit 12 stores a computer program P and a medical care table T that are executed or referenced by the processing unit 11. The computer program P is a program for executing information processing to support the formulation of an individual support plan based on an accurate assessment of the disability welfare service user, realize accurate monitoring of the actual situation of the individual support plan, and enable the provision of the optimal disability welfare service desired by the user. The medical care table T stores the details of the illness of a service user and the details of medical care that can be provided to the user with that illness, in association with each other. The processing unit 11 can determine the medical care that can be provided to the user by referring to the medical care table T. In other words, the processing unit 11 can determine the medical care that is inappropriate for the user.

[0014] The computer program P may be recorded in a computer-readable manner on a recording medium 10 such as an optical disk, a magneto-optical disk, a magnetic disk, or a semiconductor memory. Alternatively, the computer program P may be downloaded from an external server (not shown) via the communication unit 13 and stored in the storage unit 12.

[0015] The memory unit 12 also stores, as functional units, a consultation receipt memory unit 12a, a work status memory unit 12b, a basic assessment information memory unit 12c, a detailed assessment information memory unit 12d, a medical care information memory unit 12e, a needs sorting slip memory unit 12f, an individual support plan draft memory unit 12g, an individual support plan meeting information memory unit 12h, an individual support plan memory unit 12i, a monitoring sorting slip memory unit 12j, and a monitoring information memory unit 12k. Details of the various functional units will be described later.

[0016] The communication unit 13 includes a communication circuit that communicates with the terminal device 2 via the network N. The processing unit 11 transmits information related to the formulation and creation of individual support plans, monitoring, etc. via the communication unit 13.

[0017] Figures 3 to 5 are flowcharts showing the processing procedure related to the individual support plan formulation support method, Figures 6 and 7 are screen transition diagrams related to the individual support plan formulation support processing, and Figure 8 is a conceptual diagram showing the main parts of the detailed assessment information storage unit 12d, medical care information storage unit 12e, and needs sorting slip storage unit 12f. Note that the flowcharts shown in Figures 3 to 5 conceptually show the processing contents executed by the individual support plan formulation support device 1, and do not mean that the processing is executed in the order shown in the figures.

[0018] In the following explanation, it is assumed that a service provider accesses and logs in to the individual support plan formulation support device 1 using the terminal device 2. Furthermore, the individual support plan formulation support device 1 receives operations, data inputs, etc. from the service provider through the terminal device 2 by transmitting and receiving data to and from the terminal device 2, and displays various screens corresponding to the operations on the terminal's display device 22. In the following explanation, the processing contents of the individual support plan formulation support device 1 will be mainly explained, and explanations regarding communication with the terminal device 2, operations, and displays will be omitted.

[0019] If the service provider is successfully authenticated, the processing unit 11 of the individual support plan formulation support device 1 displays the home screen 100 (step S11).

[0020] 9 is a schematic diagram of the home screen 100. The home screen 100 includes a consultation reception slip button 100a, a basic information assessment button 100b, and an individual support plan button 100c.

[0021] Next, the processing unit 11 determines whether the consultation reception slip button 100a has been operated (step S12). If the consultation reception slip button 100a has been operated (step S12: YES), the processing unit 11 displays a consultation reception list screen 101 (step S13). The consultation reception list screen 101 includes a list of service users (including prospective service users) and clients regarding the provision of disability welfare services for which consultation reception slips have been created in the past. The list includes the name, phonetic reading, age, consultation date, name of the receptionist, name of the client, reception number, management number, etc. of the service user receiving the disability welfare services. The management number is a number issued when an assessment of the service user is started.

[0022] The consultation reception slip list also includes a new consultation reception slip creation button. When the service provider operates the new consultation reception slip creation button, the processing unit 11 displays a new consultation reception slip creation screen 111a, accepts information related to the consultation content, and stores the accepted information in the consultation reception slip storage unit 12a (step S14). When a new consultation reception slip is created, the newly created record of the service user is displayed in the consultation reception slip list.

[0023] Information related to the consultation content includes, for example, the date of consultation, the name of the receptionist, the name of the service user receiving disability welfare services, furigana, date of birth, age, gender, address, telephone number, email address, etc.

[0024] When a service user's record displayed in the consultation reception slip list is clicked, the processing unit 11 displays a consultation reception slip details screen 111b containing information stored in the consultation reception slip storage unit 12a. When an edit button included in the consultation reception slip details screen 111b is operated, the processing unit 11 displays a consultation reception slip edit screen 111c, which can accept editing of information related to the consultation content. The edited information is saved in the consultation reception slip storage unit 12a.

[0025] Next, the processing unit 11 determines whether or not the button for creating a new basic information assessment included in the consultation reception slip details screen 111b has been operated (step S15). If the button for creating a new basic information assessment has been operated (step S15: YES), the processing unit 11 displays the new basic information assessment screen 121a (step S16) and transcribes at least a part of the information stored in the consultation reception slip storage unit 12a onto the new basic information assessment screen 121a (step S17). For example, basic information such as the service user's name, date of birth, and contact information is transcribed.

[0026] Then, the processing unit 11 receives information related to the basic information assessment and stores the received information in the basic assessment information storage unit 12c (step S18). At this time, the processing unit 11 stores the information transcribed in step S17, i.e., part of the information stored in the consultation reception form storage unit 12a, as information related to the basic information assessment in the basic assessment information storage unit 12c. The processing unit 11 may receive editing of part of the information stored in the consultation reception form storage unit 12a, and then store the edited information in the basic assessment information storage unit 12c as information related to the basic information assessment. Note that even when editing and transcribing the information, the information stored in the consultation reception form storage unit 12a is not changed.

[0027] Information related to the basic information assessment includes the date of the interview, the name of the service manager, the basic information of the service user mentioned above, information about family and cohabitants, emergency contact information, information about the person seeking advice, content of the consultation, response and advice after the consultation, living situation up to now, local and social resource situation, behavioral situation, disability certificate, main illness, income situation, physical condition, daily living ability, daily rhythm and desired time to use disability welfare services, information about the person's doctor, contact information in the event of a disaster, etc.

[0028] When the basic information assessment button 100b included in the home screen 100 is operated, the processing unit 11 displays a basic information assessment list screen 102. The basic information assessment list includes a list of service users for whom creation of a basic information assessment has begun. When a service user record displayed on the basic information assessment list screen 102 is clicked, the processing unit 11 displays a basic information assessment details screen 121b including information stored in the basic assessment information storage unit 12c. When the edit button included in the basic information assessment details screen 121b is operated, the processing unit 11 displays a basic information assessment edit screen 121c to accept editing of information related to the basic information assessment. The edited information is saved in the basic assessment information storage unit 12c.

[0029] Next, the processing unit 11 determines whether the individual support plan button 100c has been operated (step S19). If the individual support plan button 100c has been operated (step S19: YES), the processing unit 11 displays a status list screen 103 showing the work process and work status from assessment to monitoring (step S20).

[0030] 10 is a schematic diagram of the status list screen 103. The status list screen 103 includes a name display section 3a for each of one or more service users for whom information related to the basic information assessment is recorded, a use start date display section 3b, an individual support plan implementation start date display section 3c, and an individual support plan expiration date display section 3d. Each display section is arranged horizontally (row direction) as an item name.

[0031] The status list screen 103 also includes, as images showing the work processes from assessment to monitoring, a first step image 31 showing the work process of receiving information related to a detailed assessment, a second step image 32 showing the work process of receiving information related to medical care, a third step image 33 showing the work process of receiving information related to a needs identification sheet, a fourth step image 34 showing the work process of receiving information related to a draft individual support plan, a fifth step image 35 showing the work process of receiving information related to an individual support plan meeting, a sixth step image 36 showing the work process of receiving information related to an individual support plan, a seventh step image 37 showing the work process of receiving information related to a monitoring identification sheet, an eighth step image 38 showing the work process of receiving information related to monitoring, and a ninth step image 39 showing the work process of creating the next individual support plan. The first to ninth step images 31, ..., 39 are arranged horizontally (row direction) from left to right in the order of work. The processing unit 11 manages the formulation and monitoring of individual support plans by storing in the work status memory unit 12b information related to the status list screen 103, namely, the name of one or more service users, the start date of use, the start date of operation of the individual support plan, the expiration date of the individual support plan, information indicating the status of the work process for receiving information related to assessment, information indicating the status of the work process for receiving information related to medical care, information indicating the status of the work process for receiving information related to the needs sorting form, information indicating the status of the work process for receiving information related to the draft individual support plan, information indicating the status of the work process for receiving information related to the individual support plan meeting, information indicating the status of the work process for receiving information related to the individual support plan, information indicating the status of the work process for receiving information related to the monitoring sorting form, information indicating the status of the work process for receiving information related to monitoring, and information indicating the status of the work process for creating the next individual support plan.

[0032] The status list screen 103 includes, for each of one or more service users for whom information related to a basic information assessment has been recorded, a first work status image 31a showing the status of the work process for receiving information related to the assessment, a second work status image 32b showing the status of the work process for receiving information related to medical care, a third work status image 33a showing the status of the work process for receiving information related to the needs identification form, a fourth work status image 34a showing the status of the work process for receiving information related to the draft individual support plan, a fifth work status image 35a showing the status of the work process for receiving information related to the individual support plan meeting, a sixth work status image 36a showing the status of the work process for receiving information related to the individual support plan, a seventh work status image 37a showing the status of the work process for receiving information related to the monitoring identification form, an eighth work status image 38a showing the status of the work process for receiving information related to monitoring, and a ninth work status image 39a showing the status of the work process for creating the next individual support plan.

[0033] As shown in FIG. 10, the first to ninth work status images 31a, ... 39a, which show the work status related to the individual support plan for the service user, are displayed in the same row as the first to ninth process images 31, ... 39, respectively. In other words, the first to ninth work status images 31a, ... 39a are displayed in association with the first to ninth process images 31, ... 39. The first to ninth work status images 31a, ... 38a are, for example, rounded square images and include characters indicating the progress of the work process, such as "Not created," "Draft," "Created," and "Not required." The color of the rounded square image changes depending on the progress. For example, the rounded square image is warm gray for "Not created," green for "Draft," blue for "Created," and gray for "Not required."

[0034] Note that the content of the text indicating the progress status shown in FIG. 10 is an example. The colors indicating the progress status are also an example. As long as the service provider can visually recognize the progress status, it is sufficient to change the display manner of the first to ninth work status images 31a, ... 39a according to the progress status. For example, the shape of the first to ninth work status images 31a, ... 39a may be changed, or the progress status may be displayed using animation.

[0035] When the first work status image 31a on the status list screen 103 is clicked, the processing unit 11 displays a new detailed information assessment screen 131a (step S21) and transfers at least a part of the information stored in the basic assessment information storage unit 12c to the new detailed information assessment screen 131a (step S22). For example, basic information such as the service user's name, date of birth, and contact information is transferred.

[0036] The processing unit 11 then receives information related to the detailed information assessment and stores the received information in the detailed assessment information storage unit 12d (step S23). At this time, the processing unit 11 stores the information transcribed in step S22, i.e., part of the information stored in the basic assessment information storage unit 12c, in the detailed assessment information storage unit 12d as information related to the detailed information assessment. The processing unit 11 may receive editing of part of the information stored in the basic assessment information storage unit 12c, and then store the edited information in the detailed assessment information storage unit 12d as information related to the detailed information assessment. Note that even when editing and transcribing the information, the information stored in the basic assessment information storage unit 12c is not changed.

[0037] If the creation of a detailed information assessment is interrupted midway, the progress of the work status becomes "draft." When the first work status image 31a in the "draft" state is clicked, the processing unit 11 displays a detailed information assessment detail screen 131b including information stored in the detailed information assessment information storage unit 12d. When the edit button included in the detailed information assessment detail screen 131b is operated, the processing unit 11 displays a detailed information assessment edit screen 131c and accepts editing of the information related to the detailed information assessment. The edited information is saved in the detailed assessment information storage unit 12d.

[0038] Examples of detailed information assessments include employment transition support, type A continued employment support, and type B continued employment support. In this embodiment, an example of type B continued employment support will be described. The detailed information assessment of type B continued employment support includes, in addition to basic information about the service user, information such as a confirmation status of whether the purpose of the assessment interview was explained (including the reason if not), the service user's wishes before the assessment interview (type of employment support), a confirmation status of whether the business objectives and significance of various employment support offices were explained (including the reason if not), a confirmation status of whether corporate employment was explained, the use of consultation support offices, an evaluation of the service user's skills, whether various types of support are needed, such as transportation support, meal support, medical care support, home visit support, off-site training, and in-home support, the service user's wishes after the assessment interview (type of employment support), goals related to the desired service (including long-term goals and short-term goals), the status of consultations with supporters, and whether feedback was provided to family members and supporters. The skill evaluation includes at least the degree of each of a plurality of skills possessed by the service user and the presence or absence of support needs related to each skill.

[0039] 11 and 12 are schematic diagrams of the detailed information assessment editing screen 131c. The detailed information assessment new creation screen 131a is the same as the detailed information assessment editing screen 131c. In particular, FIG. 11 shows an input screen for receiving an evaluation of the skills possessed by the service user. FIG. 12 shows an input screen for receiving the need for various types of support, including medical care.

[0040] The input screen of the detailed information assessment editing screen 131c shown in Fig. 11 includes an evaluation input section 4. The evaluation input section 4 includes category items 41 of skills possessed by the service user, skill content items 42, radio buttons 43 for selecting an evaluation of the skill, a check box 44 for selecting whether or not needs organization is required, a check box 45 for selecting whether or not to set a long-term goal, and a check box 46 for selecting whether or not to set a short-term goal. Examples of skills include "being active at the scheduled time" and "going to bed so as not to oversleep the next morning." The radio buttons 43 for selecting the skill evaluation include, for example, radio buttons for "a: able to do it," "b: able to do it mostly," "c: not very well," "d: unable to do it," and "unknown."

[0041] The service provider can confirm the evaluation of the service user's skills through an interview with the service user, and input various evaluation information by operating and checking the radio button 43 and check boxes 44, 45, and 46 for each skill.

[0042] It is not easy to accurately grasp the needs and necessary support of service users. In this embodiment, in the third work step, which is the process of creating a needs sorting sheet, it is possible to hear the needs of service users in more depth and reflect them in the individual support plan. The needs sorting sheet will be described in detail later.

[0043] 12 of the detailed information assessment editing screen 131c includes, for example, a transportation support request information input section 5 for inputting information regarding requests for transportation support, a medical care request information input section 6 for inputting information regarding requests for medical care, etc. Note that there are various other support contents, but information regarding requests for other support can be received in the same way, so detailed explanations will be omitted.

[0044] The transportation support request information input section 5 includes an explanatory text 51 asking about the support content and whether support is needed, a pull-down menu 52 for selecting whether or not support is needed, a text input field 53 for inputting the reason for needing support, a pull-down menu 54 for selecting whether or not the reason for needing support is met, and a text input field 55 for inputting the goal that the service user should achieve with support.

[0045] The medical care request information input section 6 includes an explanation 61 asking whether or not the patient desires medical care, and a pull-down menu 62 for selecting whether or not the patient desires medical care.

[0046] It is not easy to accurately determine whether medical care support is appropriate. In this embodiment, a more in-depth medical care assessment can be performed in the second work step, which is the latter stage, and the results can be reflected in the individual support plan. The medical care assessment will be explained next.

[0047] 10 for starting a medical care assessment, if the information related to the detailed information assessment indicates that a medical care assessment is not necessary, the work status becomes "not necessary," and the processing unit 11 does not accept information related to medical care. In other words, if a user selects not to desire medical care in the medical care desire information input unit 6, the work status shown in the second work status image 32a becomes "not necessary." If the information related to the detailed information assessment indicates that a medical care assessment is necessary, that is, if a user selects to desire medical care in the medical care desire information input unit 6, the work status becomes "not created," and the processing unit 11 accepts information related to medical care.

[0048] When a medical care assessment is required and the second work status image 32a with the work status set to "Not created" is clicked, the processing unit 11 displays a new medical care assessment creation screen 132a (step S24) and transfers at least a part of the information stored in the detailed assessment information storage unit 12d to the new medical care assessment creation screen 132a (step S25). For example, basic information such as the service user's name, date of birth, and contact information is transferred.

[0049] The processing unit 11 then receives information related to the medical care assessment and stores the received information in the medical care information storage unit 12e (step S26). At this time, the processing unit 11 stores the information transcribed in step S25, i.e., part of the information stored in the detailed assessment information storage unit 12d, as information related to the medical care assessment in the medical care information storage unit 12e. The processing unit 11 may receive editing of part of the information stored in the detailed assessment information storage unit 12d and store the edited information in the medical care information storage unit 12e as information related to the medical care assessment. Note that even when the information is edited and transcribed, the information stored in the detailed assessment information storage unit 12d is not changed.

[0050] Information related to medical care includes at least the details of the user's illness, the frequency of symptoms, the name of the disease, symptoms, the details of medical care, the effects of medical care, and the confirmation status that should be carried out before providing medical care services.

[0051] If the creation of a medical care assessment is interrupted midway, the progress of the work status becomes "draft." When the second work status image 32a in the "draft" state is clicked, the processing unit 11 displays a medical care assessment details screen 132b including information stored in the medical care information storage unit 12e. When the edit button included in the medical care assessment details screen 132b is operated, the processing unit 11 displays a medical care assessment edit screen 132c and accepts editing of information related to the medical care assessment. The edited information is saved in the medical care information storage unit 12e.

[0052] 13 and 14 are schematic diagrams of the medical care assessment editing screen 132c. The new medical care assessment creation screen 132a is similar to the medical care assessment editing screen 132c. In particular, FIG. 13 shows an input screen for receiving details of the service user's illness. FIG. 14 shows an input screen for receiving the selection of medical care that is expected to be effective.

[0053] The input screen of the medical care assessment editing screen 132c shown in Figure 13 includes an illness content input section 7. The illness content input section 7 includes an illness content item 71 that shows a general description of the illness or symptoms, a pull-down menu 72 for selecting the frequency with which the illness or symptoms shown in the illness content item occur, and a text input field 73 for entering detailed information about the illness, such as the name of the illness, symptoms, and specific details indicating the condition of the service user. The frequencies that can be selected using the pull-down menu 72 are, for example, "daily," "more than three times a week," "once a week," "once a month," and "almost never." The medical care assessment edit screen 132c also includes a plurality of confirmation items that should be performed before providing medical care services, and check boxes for selecting whether or not each confirmation item has been confirmed.

[0054] The service provider can confirm the illness and symptoms of the service user through an interview with the service user, and input various information by selecting from the pull-down menu 72 and entering information into the text input field 73. In addition, the service provider can recognize the confirmation items that should be made before providing medical care services, and can thoroughly confirm them.

[0055] The input screen of the medical care assessment editing screen 132c shown in FIG. 14 includes a medical care input unit 8. The processing unit 11 refers to the medical care table T to identify one or more medical cares corresponding to the illness details entered in the illness detail input unit 7, i.e., one or more medical cares that can be provided to the user with the illness. The processing unit 11 then accepts the medical care to be used by the user from among the one or more medical cares that can be provided according to the user's illness. The medical care input unit 8 includes medical care detail items 81 that represent the details of the medical care, a pull-down menu 82 for selecting whether the medical care is effective, and a text input field 83 for entering more specific details about the effectiveness of the medical care.

[0056] The service provider can confirm the effectiveness of medical care according to the nature of the service user's illness through interviews with the service user, and can input various information by selecting from the pull-down menu 82 and entering information into the text input field 83.

[0057] When the third work status image 33a on the status list screen 103 is clicked, the processing unit 11 displays a new needs sorting form creation screen 133a (step S27) and transcribes at least a portion of the information stored in the detailed assessment information storage unit 12d and the medical care information storage unit 12e onto the new needs sorting form creation screen 133a (step S28).

[0058] For example, basic information such as the service user's name, date of birth, and contact information, the service user's skills and assessment details, and the details of the medical care desired by the service user are transcribed.

[0059] The processing unit 11 then accepts information related to the needs sorting sheet and stores the accepted information in the needs sorting sheet storage unit 12f (step S29). At this time, the processing unit 11 stores the information transcribed in step S28, i.e., part of the information stored in the detailed assessment information storage unit 12d and the medical care information storage unit 12e, as information related to the needs sorting sheet in the needs sorting sheet storage unit 12f. The processing unit 11 may accept editing of part of the information stored in the detailed assessment information storage unit 12d and the medical care information storage unit 12e, and then store the edited information in the needs sorting sheet storage unit 12f as information related to the needs sorting sheet. Note that even when editing and transcribing the information, the information stored in the detailed assessment information storage unit 12d and the medical care information storage unit 12e is not changed.

[0060] The information on the needs sorting sheet includes the service user's problem related to the skill, the service user's goal, the user's role, the support content, considerations to be taken into account when providing support, the support period, and the person in charge of support. The processing unit 11 stores the above-mentioned various information about the skill for which support is needed in the needs sorting sheet storage unit 12f.

[0061] If the creation of the needs sorting slip is interrupted midway, the progress of the work status becomes "draft." When the third work status image 33a in the "draft" state is clicked, the processing unit 11 displays a needs sorting slip detail screen 133b including information stored in the needs sorting slip storage unit 12f. When the edit button included in the needs sorting slip detail screen 133b is operated, the processing unit 11 displays a needs sorting slip edit screen 133c and accepts editing of the information related to the needs sorting slip. The edited information is saved in the needs sorting slip storage unit 12f.

[0062] 15 is a schematic diagram of the needs sorting sheet editing screen 133c. The new needs sorting sheet creation screen 133a is a screen similar to the needs sorting sheet editing screen 133c. The needs sorting sheet editing screen 133c includes a needs list 9 for organizing the service user's skills and support needs, and a needs input section 90 for inputting the needs sorting details.

[0063] FIG. 16 is a schematic diagram of the needs list 9. The needs list 9 includes, from left to right, a first column with a "Self-Assessment" item 91, i.e., an item indicating the service user's skills; a second column with a "Priority" item 92; a third column with a "Problem to be Solved" item 93a and a "Specific Goal to be Achieved" item 93b; a fourth column with an "=" sign 98a; a fifth column with a "Current Role of the Service User" item 94, i.e., an item indicating the service user's role; a sixth column with a "+" sign 98b; a seventh column with a "Content of Support" item 95a and a "Consideration" item 95b; and an eighth column with a "Support Period" item 96a and a "Person in Charge" item 96b. The priority indicates the order of the support desired or needed by the service user.

[0064] The "=" symbol 98a and the "+" symbol 98b are symbols that express the relationship between the service user's goal, role, and support content. Specifically, the "=" symbol 98a and the "+" symbol 98b indicate that the service user's goal should be equal to the sum of the role that the service user can currently perform on their own and the support content. If the proportion of the role that the service user can perform on their own compared to the goal is large, it is visually clear that small amounts of support will be sufficient. If the proportion of the role that the service user can perform on their own compared to the goal is small, it is visually clear that large amounts of support will be required. Providing appropriate services leads to better employment support. The "=" symbol 98a and the "+" symbol 98b are merely examples, and other letters, numbers, other symbols, and images may be used as long as they can express the relevance of the service user's goals, role, and support content.

[0065] The skills listed in Needs List 9 are skills for which needs were identified in the detailed information assessment, and the contents of the skills are transcribed into Needs List 9.

[0066] The needs input unit 90 includes a text input field, a pull-down menu, etc. for inputting information into each item of the needs list 9. Note that the needs list 9 may be configured so that information for each item can be input directly.

[0067] The service provider can input the service user's goals, role, support details, etc. through interviews with the service user.

[0068] When the fourth work status image 34a on the status list screen 103 is clicked, the processing unit 11 displays a new individual support plan draft creation screen 134a (step S30), and transfers at least a part of the information stored in the detailed assessment information storage unit 12d and the needs sorting slip storage unit 12f to the new individual support plan draft creation screen 134a (step S31).Then, the processing unit 11 receives information related to the individual support plan draft, and stores the received information in the individual support plan draft storage unit 12g (step S32).

[0069] Information related to the draft individual support plan includes, for example, basic information about the service user, comprehensive support policies, the service user's goals, long-term goals, short-term goals, information summarized in the needs assessment form, medical care, and various other support details.

[0070] At this time, the processing unit 11 stores the information transcribed in step S31, i.e., part of the information stored in the detailed assessment information storage unit 12d and the needs sorting form storage unit 12f, in the draft individual support plan storage unit 12g as information related to the draft individual support plan. The processing unit 11 may accept editing of part of the information stored in the detailed assessment information storage unit 12d and the needs sorting form storage unit 12f, and then store the edited information in the draft individual support plan storage unit 12g as information related to the draft individual support plan. Note that even when editing and transcribing the information, the information stored in the detailed assessment information storage unit 12d and the needs sorting form storage unit 12f is not changed.

[0071] If the creation of a draft individual support plan is interrupted midway, the progress of the work status becomes "draft." When the fourth work status image 34a in the "draft" state is clicked, the processing unit 11 displays a draft individual support plan details screen 134b including information stored in the draft individual support plan storage unit 12g. When the edit button included in the draft individual support plan details screen 134b is operated, the processing unit 11 displays a draft individual support plan editing screen 134c and accepts editing of information related to the draft individual support plan. The edited information is saved in the draft individual support plan storage unit 12g.

[0072] When the fifth work status image 35a on the status list screen 103 is clicked, the processing unit 11 displays a new individual support plan meeting minutes creation screen 135a (step S33) and transcribes at least a portion of the information stored in the individual support plan draft storage unit 12g onto the new individual support plan meeting minutes creation screen 135a (step S34). The processing unit 11 then accepts information related to the individual support plan meeting and stores the accepted information in the individual support plan meeting information storage unit 12h (step S35). At this time, the processing unit 11 stores the information transferred in step S34, i.e., part of the information stored in the individual support plan draft storage unit 12g, as information related to the individual support plan meeting in the individual support plan meeting information storage unit 12h. The processing unit 11 may accept editing of part of the information stored in the individual support plan draft storage unit 12g and then store the edited information as information related to the individual support plan meeting in the individual support plan meeting information storage unit 12h. Even when the information is edited and transcribed, the information stored in the individual support plan draft storage unit 12g is not changed.

[0073] If the creation of the minutes of the individual support plan meeting is interrupted midway, the progress of the work status becomes "draft." When the fifth work status image 35a in the "draft" state is clicked, the processing unit 11 displays an individual support plan meeting minutes details screen 135b including information stored in the individual support plan meeting information storage unit 12h. When the edit button included in the individual support plan meeting minutes details screen 135b is operated, the processing unit 11 displays an individual support plan meeting minutes editing screen 135c and accepts editing of information related to the individual support plan meeting. The edited information is saved in the individual support plan meeting information storage unit 12h.

[0074] When the sixth work status image 36a on the status list screen 103 is clicked, the processing unit 11 displays a new individual support plan creation screen 136a (step S36) and transcribes at least a part of the information stored in the individual support plan meeting information storage unit 12h onto the new individual support plan creation screen 136a (step S37). Then, the processing unit 11 accepts information related to the individual support plan and stores the accepted information in the individual support plan storage unit 12i (step S38). At this time, the processing unit 11 stores the information transferred in step S37, i.e., part of the information stored in the individual support plan meeting information storage unit 12h, as information related to the individual support plan in the individual support plan storage unit 12i. The processing unit 11 may accept editing of part of the information stored in the individual support plan meeting information storage unit 12h, and then store the edited information as information related to the individual support plan in the individual support plan storage unit 12i. Even when the information is edited and transcribed, the information stored in the individual support plan meeting information storage unit 12h is not changed.

[0075] If the creation of an individual support plan is interrupted midway, the progress of the work status becomes "draft." When the sixth work status image 36a in the "draft" state is clicked, the processing unit 11 displays an individual support plan details screen 136b including information stored in the individual support plan storage unit 12i. When the edit button included in the individual support plan details screen 136b is operated, the processing unit 11 displays an individual support plan editing screen 136c and accepts editing of information related to the individual support plan. The edited information is saved in the individual support plan storage unit 12i.

[0076] When the seventh work status image 37a on the status list screen 103 is clicked, the processing unit 11 displays the new monitoring slip creation screen 137a (step S39) and transcribes at least a portion of the information stored in the individual support plan storage unit 12i onto the new monitoring slip creation screen 137a (step S40). Then, the processing unit 11 accepts information related to the monitoring slip and stores the accepted information in the monitoring slip storage unit 12j (step S41). At this time, the processing unit 11 stores the information transferred in step S40, i.e., a portion of the information stored in the individual support plan storage unit 12i, as information related to the monitoring slip in the monitoring slip storage unit 12j.

[0077] The information on the monitoring docket includes the results of monitoring by service users and service providers regarding various types of support. For example, the information on the monitoring docket may include newly discovered needs, empowerment, attitudes toward achieving goals, the effectiveness of support, whether or not the user wishes to continue receiving support, and future directions (whether or not the service will be continued).

[0078] If the creation of the monitoring slip is interrupted midway, the progress of the work status becomes "draft." When the seventh work status image 37a in the "draft" state is clicked, the processing unit 11 displays a monitoring slip details screen 137b containing information stored in the monitoring slip storage unit 12j. When the edit button included in the monitoring slip details screen 137b is operated, the processing unit 11 displays a monitoring slip edit screen 137c and accepts editing of the information related to the monitoring slip. The edited information is saved in the monitoring slip storage unit 12j.

[0079] 17 and 18 are schematic diagrams of the monitoring slip editing screen 137c. The new monitoring slip creation screen 137a is a screen similar to the monitoring slip editing screen 137c. In particular, FIG. 17 shows an input screen having text input fields for inputting the monitoring results by the service user, specifically, the service user's own impressions, comments, and opinions. For example, the input screen includes a text input field for inputting opinions regarding the discovery of new needs and a text input field for inputting opinions regarding the discovery of empowerment.

[0080] Figure 18 shows an input screen that includes a pull-down menu for inputting the results of monitoring by service users and on-site service providers regarding various types of support, specifically, whether or not the goals related to the various types of support were met, a pull-down menu for inputting whether or not the support was effective, a pull-down menu for inputting whether or not the user would like to continue receiving support, a text input field for inputting special notes, and a pull-down menu for inputting future directions (whether or not the service will be continued).The input screen shown in Figure 18 contains transcribed information about the type of support, the reason for needing support, specific goals, and information contained in the individual support plan.This information indicates the content of the support being monitored and cannot be changed by editing.

[0081] When the eighth work status image 38a on the status list screen 103 is clicked, the processing unit 11 displays a new monitoring creation screen 138a (step S42) and transcribes at least a portion of the information stored in the monitoring slip storage unit 12j onto the new monitoring creation screen 138a (step S43). Then, the processing unit 11 receives information related to monitoring and stores the received information in the monitoring information storage unit 12k (step S44). At this time, the processing unit 11 stores the information transferred in step S43, i.e., a portion of the information stored in the monitoring slip storage unit 12j, as information related to monitoring in the monitoring information storage unit 12k.

[0082] Information related to monitoring includes information related to the monitoring slip as well as information related to monitoring conducted by the service manager of disability welfare services.

[0083] If the creation of monitoring information is interrupted midway, the progress of the work status becomes "draft." When the eighth work status image 38a in the "draft" state is clicked, the processing unit 11 displays a monitoring details screen 138b including information stored in the monitoring information storage unit 12k. When the edit button included in the monitoring details screen 138b is operated, the processing unit 11 displays a monitoring edit screen 138c and accepts editing of the information related to monitoring. The edited information is saved in the monitoring information storage unit 12k.

[0084] 19 and 20 are schematic diagrams of the monitoring editing screen 138c. The new monitoring creation screen 138a is similar to the monitoring editing screen 138c. As shown in FIG. 19, the monitoring editing screen 138c includes transcribed information such as the service user's name, the start date and expiration date of the individual support plan, and basic information, as well as new needs, empowerment, and special notes from the service user's perspective, which were entered when creating the monitoring slip. The monitoring editing screen 138c also includes fields for entering the service manager's name and publication date, a text input field for entering the relationship and name of the person who will share the monitoring results, a checkbox for entering whether the service user has reviewed the monitoring results, and a text input field for entering the service user's new needs, empowerment, and special notes from the service manager's perspective. Furthermore, as shown in FIG. 20, the monitoring editing screen 138c includes information about various types of support transcribed from the monitoring slip, a text input field for entering the service manager's summary of the support, and a pull-down menu for selecting whether to continue the service.

[0085] As shown in FIG. 5, the processing unit 11 manages the expiration date of the individual support plan and determines whether it is a predetermined period before the expiration date (step S45). The predetermined period is, for example, one month. If it is a predetermined period before the expiration date of the individual support plan (step S45: YES), the processing unit 11 displays a ninth work status image 39a indicating "not created" and executes the process of creating the next individual support plan (step S46). The processing unit 11 transcribes at least a part of the information of the current individual support plan into the next individual support plan and accepts editing. The processing unit 11 stores the edited next individual support plan in the individual support plan storage unit 12i.

[0086] According to the individual support plan formulation support device 1, individual support plan formulation support method, and computer program P configured as described above, it is possible to create appropriate and reasonable individual support plans by accurately assessing the needs and medical care of disability welfare service users, and accurately monitoring the actual situation of the individual support plans, and to provide the optimal disability welfare services desired by the users.

[0087] Specifically, the medical care assessment performed in the second work process makes it possible to accurately assess the nature of the illness of the service user and the support services that are effective for the nature of that illness. In addition, the needs sorting sheet in the third work process makes it possible to accurately assess the skills and goals of the service user and the needs for disability welfare services that correspond to those skills and goals.

[0088] Furthermore, the monitoring results by the service user and the on-site staff can be confirmed using the monitoring slip created in the seventh work step. In the eighth work step, the service manager can compile overall monitoring results based on the monitoring results. In conventional technologies that do not include a process for creating a monitoring slip, there is a risk that the monitoring results will be compiled solely from the perspective of the service manager, without fully reflecting the comments and opinions of the service user and the on-site staff. According to this embodiment, by compiling the monitoring results by the service user and the on-site staff using the monitoring slip, it becomes possible to monitor the individual support plan more appropriately and accurately.

[0089] In this embodiment, an example has been described in which the medical care assessment in the second work step, the needs identification sheet in the third work step, and the monitoring identification sheet in the seventh work step are all used, but it is also possible to add at least one of the second work step, the third work step, and the seventh work step to the conventional individual support plan creation process, thereby obtaining the effects of the added work step. [Explanation of symbols]

[0090] 1: Individual support plan formulation support device 2: Terminal device 11: Processing section 12: Storage section 12a: Consultation reception slip memory section 12b: Work status memory section 12c: Basic assessment information storage section 12d: Detailed assessment information storage section 12d: Detailed assessment information storage section 12e: Medical care information storage unit 12f: Needs sorting slip storage section 12g: Individual support plan draft storage section 12h: Individual support plan meeting information storage section 12i: Individual support plan storage section 12j: Monitoring slip storage section 12k: Monitoring information storage section 13: Communications Department 103: Status list screen P: Computer Program T: Medical care table

Claims

1. Accepting information related to assessment of users conducted when providing welfare services for people with disabilities and storing it in an assessment information storage unit; Accepting information related to a draft individual support plan, including part of the information related to the assessment, and storing it in a draft individual support plan storage unit; Accepting information related to the individual support plan conference, including part of the information related to the draft individual support plan, and storing it in an individual support plan conference information storage unit; Accepting information related to an individual support plan, including a portion of information related to the individual support plan conference, and storing it in an individual support plan storage unit; Information related to monitoring of individual support implemented based on the individual support plan is received and stored in a monitoring information storage unit. a processing unit for executing each process step by step; The processing unit Before receiving information related to a draft individual support plan, the system executes at least one of the following processes: receiving information related to medical care required by the user and storing it in a medical care information storage unit; receiving information related to a needs sorting form for organizing the needs of the user and storing it in a needs sorting form storage unit; and, before receiving information related to monitoring related to individual support, receiving information related to a monitoring sorting form for organizing the contents of monitoring and storing it in a monitoring sorting form storage unit. Device to support the development of individual support plans.

2. The assessment information includes the level of each of the plurality of skills possessed by the user and whether or not there is a need for assistance related to each skill, The information related to the needs sorting sheet includes the user's goal related to the skill, the user's role, and support content according to the goal and the user's role, The processing unit For the skills for which support is needed, information on the goal to be achieved, the role of the user, and the support content for each skill is received and stored in the needs sorting sheet storage unit. The individual support plan formulation support device according to claim 1 .

3. The processing unit A list is displayed that includes the content of each skill for which support is needed, the goal to be achieved for each skill, the role of the user, and the support content, and expresses the relationship between the goal to be achieved, the role, and the support content. The individual support plan formulation support device according to claim 2.

4. Information related to the assessment includes whether medical care support is required, Information regarding medical care: The information includes the details of the user's illness, the details of medical care, and the status of confirmation of items to be confirmed before medical care services are provided, a medical care table that associates the content of the illness of the user with the content of medical care that can be provided to the user having the illness; The processing unit If the assessment information indicates that medical care is not required, the information regarding medical care will be rejected; if the assessment information indicates that medical care is required, the information regarding medical care will be accepted; By referring to the medical care table, the medical care to be used by the user is accepted from among medical cares that can be provided according to the illness of the user. The individual support plan formulation support device according to any one of claims 1 to 3.

5. The information on the monitoring slip includes information on monitoring conducted by the user and a field worker providing disability welfare services, Information on monitoring includes information on the monitoring slip as well as information on monitoring conducted by the service manager of welfare services for persons with disabilities. The individual support plan formulation support device according to claim 1 or 2.

6. The processing unit The system is configured to execute a process of displaying a status list showing the work process and work status from assessment to monitoring, The list of situations is: the name of the user, a first work status image showing the status of the work process for receiving information related to assessment, a second work status image showing the status of the work process for receiving information related to medical care, a third work status image showing the status of the work process for receiving information related to a needs identification form, a fourth work status image showing the status of the work process for receiving information related to a draft individual support plan, a fifth work status image showing the status of the work process for receiving information related to an individual support plan conference, a sixth work status image showing the status of the work process for receiving information related to an individual support plan document, a seventh work status image showing the status of the work process for receiving information related to a monitoring identification form, and an eighth work status image showing the status of the work process for receiving information related to monitoring; Each work situation image is It includes text that indicates the progress of each work process, and the display changes depending on the progress. The individual support plan formulation support device according to claim 1 or 2.

7. The processing unit storing at least a portion of the information stored in the assessment information storage unit in the medical care information storage unit as information related to medical care; storing at least a portion of the information stored in the medical care information storage unit in the needs sorting form storage unit as information related to the needs sorting form; storing at least a portion of the information stored in the assessment information storage unit and at least a portion of the information stored in the needs sorting slip storage unit as information related to a draft individual support plan in the draft individual support plan storage unit; storing at least a part of the information stored in the individual support plan draft storage unit in the individual support plan meeting information storage unit as information related to the individual support plan meeting; At least a part of the information stored in the individual support plan meeting information storage unit is stored in the individual support plan storage unit as an individual support plan, storing at least a part of the information stored in the individual support plan storage unit in the monitoring slip storage unit as information related to the monitoring slip; At least a part of the information stored in the monitoring slip storage unit is stored in the monitoring information storage unit as information related to monitoring. The individual support plan formulation support device according to claim 1 or 2.

8. Accept and store information related to assessments of users conducted when providing disability welfare services; Accept and store information related to the draft individual support plan, including part of the information related to the assessment; Accept and store information related to the individual support plan meeting, including a portion of the information related to the draft individual support plan; Accept and store information related to the individual support plan, including a portion of information related to the individual support plan meeting; Accepts and stores information related to monitoring of individual support provided based on the individual support plan. A method for supporting individual support plan formulation in which a computer executes each process step by step, Before receiving information related to a draft individual support plan, the system executes at least one of the following processes: a process of receiving and storing information related to medical care required by the user; a process of receiving and storing information related to a needs sorting form for sorting the needs of the user; and a process of receiving and storing information related to a monitoring sorting form for sorting the contents of monitoring before receiving information related to monitoring related to individual support. Methods for supporting the development of individual support plans.

9. Accept and store information related to assessments of users conducted when providing disability welfare services; Accept and store information related to the draft individual support plan, including part of the information related to the assessment; Accept and store information related to the individual support plan meeting, including a portion of the information related to the draft individual support plan; Accept and store information related to the individual support plan, including a portion of information related to the individual support plan meeting; Accepts and stores information related to monitoring of individual support provided based on the individual support plan. A computer program for causing a computer to execute each process step by step, Furthermore, the computer Before receiving information related to a draft individual support plan, the system executes at least one of the following processes: a process of receiving and storing information related to medical care required by the user; a process of receiving and storing information related to a needs sorting form for sorting the needs of the user; and a process of receiving and storing information related to a monitoring sorting form for sorting the contents of monitoring before receiving information related to monitoring related to individual support. Computer program.

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