Front processing system

Abstract

To provide a front processing system at a building and an apartment in which information required for recording in a service to a user is quickly grasped for later service.SOLUTION: The present invention is directed to a management system in which a user at a front is captured by camera means to recognize the user registered in storage means, display means displays user information and article information to be handed at the front, and input means specifies the user to input article hand-over information.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a front desk processing system for providing services to users who are residents or building users of an apartment building or building. [Background technology]

[0002] Traditionally, the services provided to users by concierges and managers in apartment buildings and buildings required a great deal of experience to provide advanced services. For example, in an apartment building, it is difficult to determine whether a person in each room is a resident or not, and who that person is, unless one has been doing the job for many years.

[0003] For example, when delivering parcels or dry cleaning to Mr. / Ms. XX in a certain apartment building, the delivery is made by posting a note or slip in the mailbox of the resident of the corresponding room, and the resident user will then come to the front desk (concierge desk). However, even with this, if the user has a lot of mail, it often gets mixed up with the other mail and the user is unable to come to the front desk.

[0004] Incidentally, in recent buildings, apartment buildings, etc., ID keys for entering buildings or apartment buildings are not only dedicated ID keys, but also ID keys based on mobile phones, etc. For example, Patent Document 1 discloses a technology in which the range of access authority information for a shared gate permitted to users of an apartment building, etc. is set as an upper limit, and access authority information for guests is set online.

[0005] In this way, information on users (residents, guests, building employees, etc.) who enter using ID keys is rarely used. If managers or concierges could obtain information on users entering a building or apartment building, it would improve services for residents, especially in apartment buildings, and would also ensure security.

[0006] [Prior art documents] [Patent documents]

[0007] [Patent Document 1] Patent Publication No. 2016-194210 [Patent Document 2] Patent Publication No. 2023-167736 Summary of the Invention [Problem to be solved by the invention]

[0008] In this way, in order to improve the services provided to users by concierges and managers within an apartment building or condominium, it is desirable to be able to confirm information about users entering the building or apartment in advance, so the inventors of the present application have attempted a system that uses an ID key to identify users entering the building.

[0009] In particular, in this invention, in order to improve service for users entering buildings or apartment buildings, even if an attempt is made to identify users who use ID keys to unlock the gate and enter, it is not possible to reliably identify whose ID key belongs when multiple people enter. Furthermore, it is difficult to identify all users when multiple people enter, and when users who enter together process their transactions at the front desk, it is difficult for anyone other than an experienced person to identify the users. This is virtually impossible unless the users themselves identify themselves at the front desk. Therefore, we took inspiration from a facial recognition entry / exit system shown in Patent Document 2, in which residents of apartment buildings can guarantee security by limiting the scope and opportunities of entry by setting the permitted stay time, number of visits, and / or visit area when granting entry permission to delivery people, gas appliance inspectors, etc.

[0010] According to the document, the technology in Patent Document 2 is a facial recognition entry / exit system that includes a first terminal device 70 for a resident of an apartment complex, a second terminal device 80 for a store or business office, a third terminal device 90 for a visitor who visits a resident of the apartment complex at the request of the store or business office, an external system (order reception system 60) that accepts visit requests from the first terminal device and notifies the third terminal device, a camera installed in the apartment complex, and an electric lock for opening and closing a gate installed on the way to the resident's room in the apartment complex, and the technology disclosed compares authentication information received from the second terminal device with authentication information obtained from image information of the visitor taken by the camera and controls the opening and closing of the electric lock on the gate.

[0011] As such, it is extremely important for the front desk staff to recognize who they are providing service to, and who the users of the building or apartment are.The purpose of this system is to provide a front desk processing system for buildings and apartments that can quickly grasp information and respond to requests even when keeping records of services provided to users. [Means for solving the problem]

[0012] In order to achieve the above object, the front desk processing system of the present invention provides a delivery service to users in an apartment building or building, and this front desk management system includes a camera means for taking pictures of users who come to the front desk, a storage means for storing in advance face information of the users and information on items to be delivered to the users, an input means for inputting information on items to be delivered and user information into the storage means, a display means for displaying at least one of the item information input by the input means and the user and user information photographed by the camera means, and a control means for controlling the camera means, storage means, input means, and display means, This control means photographs a user who comes to the front desk with the camera means, recognizes the user as registered in the storage means, displays the user information and information about the item to be handed over at the front desk on the display means, and controls the input means to identify the user and input information about the handover of the item.

[0013] As an example, when a user who comes to the front desk is photographed by a camera means and the user is recognized as registered in the storage means, the apartment room number in which the user lives or the room number of the building he or she is using is displayed on the display means.

[0014] Alternatively, when a user who comes to the front desk is photographed by a camera means and the user is recognized from the information stored in the storage means, the name information of the user may be displayed on the display means.

[0015] Furthermore, the input means is equipped with a machine-readable code reader that identifies the items to be delivered, and by recording codes such as barcodes attached to parcels and dry cleaning items, the delivery of items can be recorded reliably.

[0016] If the input means is a camera means that stores in the storage means information on delivery to the user in the form of an image or a photograph together with date and time information, problems such as whether the item has been delivered or not can be resolved. [Brief explanation of the drawings]

[0017] [Figure 1] FIG. 1 is an explanatory diagram of a front desk in a front desk management system according to the present invention. [Figure 2] FIG. 1 is a diagram illustrating the configuration of a front management system according to the present invention. [Figure 3] FIG. 1 is a plan view illustrating the state of a user entering the front desk of an apartment building that uses the front desk management system of the present invention. [Figure 4] 1 is a diagram illustrating the configuration of an entrance management system that uses the front desk management system of the present invention. [Figure 5] FIG. 1 is an explanatory diagram of the entrance state in an entrance management system that uses the front desk management system of the present invention. [Figure 6] FIG. 1 is an explanatory diagram of the entrance state in an entrance management system that uses the front desk management system of the present invention. [Figure 7] FIG. 1 is an explanatory diagram of the entrance state in an entrance management system that uses the front desk management system of the present invention. [Figure 8] FIG. 1 is an explanatory diagram of a processing flow in an admission management system that uses the front desk management system of the present invention. [Figure 9] FIG. 2 is an explanatory diagram of a screen of a concierge terminal (display means) in the front management system of the present invention. [Figure 10] FIG. 2 is an explanatory diagram of a screen of a concierge terminal (display means) in the front management system of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0018] Hereinafter, an embodiment of the present invention will be described with reference to Figs. 1 to 10. First, as shown in Fig. 1, the front desk management system 1 of the present invention is a system used at the front desk (concierge counter or management office) of a building or condominium, as described above. Specifically, as shown in Fig. 2, it provides a service of delivering and receiving goods to users within the condominium or building, and the front desk management system 1 includes a camera means 2 that photographs a user U who comes to the front desk, a storage means 3 that stores in advance facial information of the user U and information about goods to be delivered to the user, an input means 4 that inputs information about goods to be delivered and user information into the storage means 3, a display means 5 that displays the goods information input by the input means 4 and at least one of the user image or information associated with the user photographed by the camera means 2, and a control means 6 that controls the camera means 2, storage means 3, input means 4, and display means 5. This control means 6 photographs the user U who comes to the front desk with the camera means 2, recognizes the user registered in the storage means 3, displays the user information and information about the item to be handed over at the front desk on the display means 5, and controls the input means 4 to identify the user and input information about the handover of the item.

[0019] This system can be configured by connecting a surveillance camera to a general personal computer, but for example, the storage means 3 may be a server configured separately from the personal computer, and is not limited to being an integrated personal computer. Also, the camera means 2 may be a surveillance camera installed in a state where it can capture images of users visiting the front desk, and it is sufficient that it is connected via at least an appropriate network, and is not limited to being integrated into a personal computer.

[0020] As an example, when a user who comes to the front desk is photographed by the camera means 2 and the user U registered in the storage means 3 is recognized, it is sufficient if the apartment room number or the room number of the building being used is displayed on the display means 5.

[0021] Alternatively, if a user who comes to the front desk is photographed by the camera means 2 and the user U registered in the storage means 3 is recognized, the name information of the user U may be displayed on the display means 5 (see Figure 9).

[0022] Furthermore, the input means 4 is equipped with a machine-readable code reader that identifies the items to be delivered, and by recording codes such as barcodes attached to parcels and dry cleaning items, the delivery of items can be recorded reliably (see Figure 2).

[0023] Furthermore, if the input means 4 stores the handover information with the user in the form of video or photographs via the camera means 2 together with date and time information in the storage means 3, problems such as whether the item has been handed over or not can be resolved (see FIG. 10). The date and time information can be obtained from the clock means attached to the personal computer configured as the embodiment.

[0024] The front management system 1 of the present invention is related to the technology in the "Entrance management system for buildings and condominiums" already filed by the applicant of the present application in Patent Application No. 2024-13789, in which when a user unlocks the gate of a building or condominium using an ID key and enters, the ID information is received by a receiving means and the room information corresponding to the identification information stored in the storage means is displayed by the display means.

[0025] This entrance management system 21 will be explained with reference to Figures 3 to 8. It is a system used at the front desk (concierge counter or management office) of a hotel or condominium. When entering an apartment or building, a user can basically use an ID key carried by the user to open the gate door G with a gate opening / closing device 22 and enter the building, and this entrance management system 21 makes it easy to provide services to each user at the front desk located inside the gate.

[0026] First, we will explain based on the floor plan of an apartment building shown in Figure 3. A typical apartment building is equipped with one or more gate doors G that lead to a common space such as the entrance before entering the residential area of ​​the building. There may also be multiple gate doors G, with one on the outside and one at the inner entrance.

[0027] In this invention, when monitoring users U who open gate doors G to enter the building, it is sufficient to monitor at least one gate door G. Users U entering the apartment building pass through gate doors G and enter the building, but the building is designed so that they pass in front of the post room and concierge counter (front desk) before entering the residential area. At this concierge counter, they can easily receive services from the concierge or manager, such as handing over parcels and dry cleaning, confirming applications for facilities such as the pool and gym, and taking messages.

[0028] Next, the configuration of the entrance management system 21 will be described with reference to Fig. 4. This entrance management system 21 includes a communication means 24 that receives, from the gate opening / closing device 22 (provided at the outer and inner entrances) when a user unlocks the gate door G and enters the building, ID key identification information read from the user's ID key or information about the user entering the building from the gate opening / closing device 22, a monitoring camera device 23, etc., a storage means 25 that stores data and various programs in which each user's information is linked to the ID key identification information, a display means 26 that displays the corresponding user information based on the ID key identification information received by the communication means 24, and a control means 27 that controls the communication means 24, the storage means 25, and the display means 26. The control means 27 is configured so that, when at least a user U unlocks the gate door G with the ID key and enters the building, the user's identification information is received by the communication means 24 and the information corresponding to the identification information stored in the storage means 25 is displayed by the display means 26.

[0029] As can be seen from Figure 4, when a user holds an ID key over the intercom-type gate opening / closing device 22 at the outer gate G, the data is read and the gate can be opened. At this time, the gate opening / closing device 22 can open the gate G using the identification information of the pre-registered ID key, and if this identification information is transferred to the management office or concierge, it can be confirmed in advance which room the user will enter.

[0030] For security reasons, there may be multiple gate doors G. As mentioned above, for example, there may be a gate opening / closing device 22 at the inner entrance as shown in Figure 4. In the present invention, it is sufficient to pass through at least one gate door G, but there may be multiple gate doors G.

[0031] More specifically, the storage means 25 stores service information in advance, such as information on gifts and messages to be given to users in each room, in association with each room's information. When a user unlocks the gate door G and enters the building, if there is any gift or service information corresponding to the corresponding room information, the corresponding information is identified and displayed (see Figure 9).

[0032] As shown in FIG. 9, the display means 26 stores, for example, information about deliveries, cleaning, and other items to be delivered to the resident as a user, as well as contact information and correspondence, along with each room number and name. Therefore, when a user unlocks the gate door G, the ID key identification information is read and transmitted to the entry management system 21. The identity of the person entering the building can then be determined by referring to the corresponding data between the ID key identification information and the room number, and displayed on the display means 26. For example, in FIG. 9, the cleaning information for Room 204 is displayed as "Mr. Ishida entered with ID key," and the corresponding portion of the list of deliveries is flashed or highlighted (to be distinguishable from others). In addition to the room number for Room 204, in this embodiment, the name and facial image of "Mr. Ishida" are also displayed. As an example, this facial image may be photographed by the entry monitoring system 41 using a camera or may be pre-registered in the storage means 25.

[0033] This entry monitoring system 41 basically works by unlocking the gate using the gate opening / closing device 22 with an ID key carried by the user U when entering a building or apartment building, but in reality, there is a possibility of unauthorized entry due to reasons such as tailgating, so the entry monitoring system 41 monitors such unauthorized entry, and is a monitoring system that isolates unauthorized entrants or entrants who are suspected of being unauthorized entrants and stores them as photographs or videos.

[0034] The entrance monitoring system 41 is configured with a camera means 23 that takes pictures of at least the person entering the building when the gate is unlocked and opened in order to take pictures of the state of entry through the gate, a communication means 44 that receives or transfers the cause of unlocking from the gate opening / closing device 22, which is unlocked by the ID key when the gate is opened, whether the gate was unlocked by the sensor inside reacting to the person leaving from the inside, or by requesting the resident inside or the management office to unlock it by an intercom installed on the gate, and There is provided a storage means 45 for storing images of people photographed by the camera means 23 and for storing appropriate control programs, and a control means 47 for controlling the camera means 23, communication means 44, and storage means 45, and when the gate door G is unlocked and opened, the control means 47 receives the cause of unlocking from the gate opening / closing device 22 via the communication means 44, and controls the camera means 23 to extract at least those people who have entered the building illegally by tailgating or who are suspected of entering the building illegally by tailgating, and store the extracted images in the storage means 45.

[0035] The storage means 45 stores in advance images of residents and specific persons who are permitted to enter the building, and even if a resident enters illegally with a companion or is suspected of having entered illegally with a companion, if authentication is established as a pre-registered resident, the resident will not be judged to have entered illegally regardless of the reason for unlocking.

[0036] Also, due to privacy concerns, there is a tendency to be reluctant to register residents' facial images in advance, but in today's world where various crimes occur, and considering security issues and the need to protect the lives of residents, it is considered important to register residents' facial images in advance and monitor visitors separately from others.

[0037] Furthermore, the storage means 45 is controlled so that information on people photographed by the camera means 2 as a surveillance camera device, including people who have entered the building legitimately, is transmitted to another management server 28. In particular, if a person is a resident of an apartment building, free entry and exit is guaranteed, so it goes without saying that they will not be considered as having entered the building illegally, but in order to prevent information from being leaked carelessly from the viewpoint of privacy, they are stored separately from unauthorized outside visitors.

[0038] In practice, it has been found that in addition to cases where a single person enters using only one ID key, multiple entry situations frequently occur. This will be explained in detail below. For example, as shown in Figure 5, when a single person unlocks the door from outside with their own ID key and enters, there is no problem at all, and the information is transmitted to the entry management system 1 (passing through the processing flow steps 101 to 102, 103, and then step 104 in Figure 8), and the display means 26 displays "Mr. Ishida entered using his ID key," as shown in Figure 9.

[0039] 9 shows a display means 26 consisting of a display of a concierge terminal, which is configured to display information such as deliveries and dry cleaning deliveries to the user U that are temporarily kept by the dry cleaning service, as well as messages, in association with each room information. When the user U unlocks the gate door G and enters the building, if there is any deliveries or service information corresponding to the corresponding room information, the corresponding information is identified and displayed (for example, in FIG. 9, the section for "Mr. Ishida" in Room 204 of the dry cleaning service blinks, and then an image of Mr. Ishida's face is displayed as he enters, and "Mr. Ishida entered using ID key" is displayed).

[0040] The service information stores the user name of each room, so that when user U passes through the concierge counter, even if the user is about to pass the counter, the concierge can say, "Sir, it looks like your package has arrived. Have you received a letter to post it?" and then check the letter to post or ask the user to state their room number and name. For example, if the user says, "Ishida in room 204," the concierge can say, "We have indeed received your package (cleaning)," and the delivery can be made safely.

[0041] On the other hand, ID keys are available in various styles, from dedicated keys to mobile phone terminals, and can be issued to guests by the apartment management office or by the user themselves. New ID information can be received and updated via an appropriate network. It may be displayed as "room key" or "guest in room."

[0042] However, in reality, there are cases where the resident forgets the ID key and has a resident inside unlock the door via the intercom. In that case, the ID key's identification information is not transmitted to the entry management system 1. In this case, a different unlocking cause is received from the gate opening / closing device 2 or the entry monitoring system 41. Information such as "unlocked by room number 204 (step 105)" or "entered by unlocking by departing person (corresponding to No in step 105)" is received. The gate opening / closing device 22 knows via the intercom whether the resident unlocked the door or the resident unlocked the door due to the departing person's exit, so it displays either one of them. In the case of the second stage in Figure 5, the process goes from step 101 in the processing flow of Figure 8 through steps 102 and 105. If there is only one person, the process moves to steps 106 and 104, where the person is notified of this fact, and the person is recognized as having entered the building legitimately, and the process can be completed without the need for facial authentication.

[0043] In the third row of Figure 5, if the answer is No in step 105, it is determined that the person was not unlocked with an ID key or by an insider using an intercom, but rather that the internal sensor detected a person exiting the gate door G from the inside, unlocked the door, and entered the building just as the person exiting from the inside. This in itself is illegal entry, known as tailgating, but if the resident's facial data is registered in advance, this will not be treated as illegal entry. In this case, the surveillance camera device 23 takes a facial image, and the authentication data is transmitted to the entry management system 1, which reports it as "Mr. / Ms. XX in room number 204, entering with a tailgating partner after the door was unlocked following the departure of a person outside" (in this case too, the process passes through steps 101 to 102 and step 105 of the processing flow in Figure 8, and then passes through step 104 if authentication is OK).

[0044] If authentication is not possible in step 107, the process moves to the bottom of Figure 5 (the fourth row), and the process moves to step 108, where it is determined that the person entered the building illegally by tailgating, and the image is recorded with the date and face image.If the process moves to step 104, the message "Unauthorized Entry, Beware" is displayed.

[0045] Processing is simple when one person enters the building, but in reality, there are many cases where multiple people enter together. In the case of the upper part of Figure 6, when multiple people enter using one ID key, if there is someone who does not have the ID key and authentication of all the people's faces cannot be completed, the process goes from step 101 in the processing flow of Figure 8 to steps 102, 103, and 107, and if authentication cannot be completed, it transitions to step 104 via step 108, and displays the message "There has been an unauthorized entry by someone other than Mr. / Ms. XX in room number 204."

[0046] Furthermore, if the ID key is not used and multiple people are allowed to unlock the door from the inside using the intercom (interruption in Figure 6), the process flow in Figure 8 goes from step 101 to step 102, steps 105, 106, and step 107, and if authentication is not successful, it goes through step 108 and then step 104, and the message "When unlocking the door from the inside using the intercom, there was an unauthorized entry by someone other than those related to room number 204" is displayed.

[0047] Furthermore, in the lower part of Figure 6, if an internal sensor detects a person exiting from inside gate G and unlocks it, and multiple people enter the building just as the person exiting from the inside, this will be considered as a tailgating entry and will be an illegal entry, but in this case too, a facial image will be taken by the surveillance camera device 23, and if authentication cannot be obtained, the data will be sent to the entry management system 1 and reported as "entry with a tailgating entry due to unlocking after a person leaving the building" (in this case too, the process will pass from step 101 in Figure 8 to steps 102, 107, and 108, and then transition to 104 and pass).

[0048] Also, in contrast to Figure 6, Figure 7 shows an example where multiple people are allowed to enter in the case of family members, etc., but the top part of Figure 7 shows a case where multiple people enter the building using one ID key, and if authentication is successful, the flow steps are steps 101, 102, 103, and then at step 107 authentication of all people is confirmed, and step 104 is passed, and the message "So many people other than Mr. / Ms. XX in room number 204 have successfully entered the building" is displayed.

[0049] Furthermore, in the middle of Figure 7, if no one has an ID key and the door is unlocked from the inside using the intercom and everyone is authenticated, the flow steps are steps 101, 102, 105, and 106, and if authentication is OK in step 107, the flow transitions to step 104, and the message "Room number 204, successfully entered after being unlocked from the inside using the intercom" is displayed.

[0050] Furthermore, in the lower part of Figure 7, if multiple people enter the building while a person is exiting from the inside, and if facial recognition is successful, the flow steps will transition from authentication successful at steps 101, 102, 105, and 107 to step 104, and the message "Entry successful due to unlocking after person outside has left the building, entry successful" will be displayed.

[0051] In this way, by registering the facial images of residents in advance using facial recognition, data on tailgating as a form of unauthorized entry can be reliably accumulated, and management can be dramatically improved.

[0052] The front desk management system of the present invention complements this entrance management system, The entrance management system in a building or apartment building identifies the user U who is entering the building in advance, but since the person entering the building is not necessarily someone who enters using an ID key in advance and some people enter with others, the user U is identified and displayed using facial recognition technology using a camera means 2 installed at the front desk.

[0053] Furthermore, the camera means 2 in the front desk management system 1 of the present invention records the handover record of the package with the user at the front desk as video or photographic information, thereby ensuring the reliability of the handover information. Also, as an embodiment, the input means may be configured with a machine-readable code reader 13 that identifies the item to be handed over, thereby making the handover record even more reliable. Parcels, dry cleaning, etc. are assigned unique codes in the system, so these can be used.

[0054] In Figure 10, for example, video information is handed over when user U comes to the front desk to hand over his / her luggage, and the video information is recorded along with the date and time. In this way, by managing the handover of goods at the front desk while recognizing user U using face recognition technology of residents or users of the apartment building or building, staff, whether experienced or inexperienced, can provide a certain level of service to user U, providing a system that is extremely useful in industry. [Explanation of symbols]

[0055] 1...Front management system 2...Camera means 3…Memory means 4. Input method 5...Display means 6...Control means 11…Residence number 12...Name information 13...Code reader 14...Video information 21...Entry management system 22...Gate opening and closing device 23...Monitoring camera device (camera means) 24...Means of communication 25…Memory means 26...Display means 27...Control means 28...Administrative Server 29...Intercom (ID key reader) 30...Intercom (ID key reader) 41...Entry monitoring system 44...Communication means 45...Memory means 47...Control means

Claims

1. A front management system that provides delivery services to users within an apartment building or building, This front desk management system includes a camera means for taking pictures of users who come to the front desk. a storage means for storing in advance face information of a user and information on an item to be handed over to the user; further, an input means for inputting information about the item to be delivered and user information into the storage means; a display means for displaying at least one of the product information input by the input means and the user and user information photographed by the camera means; A control means for controlling the camera means, the storage means, the input means, and the display means is provided, This front management system is characterized by the fact that this control means photographs users who come to the front desk with the camera means, recognizes the users registered in the storage means, displays user information and information about items to be handed over at the front desk on the display means, and controls the input means to identify the user and input information about the handover of items.

2. The front desk management system according to claim 1, characterized in that when a user who comes to the front desk is photographed by the camera means and the user is recognized as being registered in the storage means, the apartment room number or the room number of the building the user is using is displayed on the display means.

3. The front desk management system according to claims 1 or 2, characterized in that a user who comes to the front desk is photographed by the camera means, and when the user is recognized as being registered in the storage means, the user's name information is displayed on the display means.

4. 4. The front management system according to claim 1, wherein the input means is provided with a machine-readable code reader for identifying the item to be delivered.

5. 5. The front management system according to claim 1, wherein said input means is configured to input information to be exchanged with the user via said camera means and store the information in said storage means as video or photographs.

Images