Conference support system and conference support method

Abstract

To provide a conference support system and a conference support method for supporting improvement of the quality of a conference.SOLUTION: In an information processing system constituted of respective information processors including a conference system 10 for executing a conference, a conference support system 40 having an analysis device 20 and a business activity result collection system 30, and a user terminal 50 used by each member, the conference support system 40 has a DB server 70 for storing item relation information in which items representing the quality of the conference and one or a plurality of parameters (quantitative parameter items) representing the quality of the items are made to correspond to each other, and the analysis device 20 is provided with a data acquisition part for acquiring values of quantitative parameter items determined by each participant of the conference held, and an evaluation value calculation part for respectively acquiring items representing the quality of the conference corresponding to the parameter items from the item relation information and respectively calculating evaluation values of the acquired items representing the quality based on the acquired values of the quantitative parameter items.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a conference support system and a conference support method. [Background technology]

[0002] Due to changes in social awareness and advances in IT technology, online meetings (web conferences) held over networks have become widespread. However, because communication methods and techniques differ in online meetings from face-to-face meetings, conducting an online meeting in the same way as a face-to-face meeting may not always produce effective results.

[0003] As a technology for facilitating communication between participants in online conferences, for example, Patent Document 1 discloses that an online conference support device generates temporary account information for identifying a user terminal in association with an input of a user's name received from the user terminal, and transmits the temporary account information to be stored in the user terminal; when access using access information is received from a user terminal that has stored the temporary account information, the device provides information for displaying an online conference screen on the user terminal, and stores online conference information relating to the history of online conferences in which the user participated, in association with the temporary account information. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Publication No. 2023-166956 Summary of the Invention [Problem to be solved by the invention]

[0005] However, even if such measures are adopted, what is more important is to confirm whether the meetings that were held were truly fruitful, that is, to evaluate the quality of the meetings, which will truly improve the quality of online meetings.

[0006] The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a conference support system and a conference support method that can help improve the quality of a conference. [Means for solving the problem]

[0007] One aspect of the present invention for solving the above-mentioned problems is a conference support system that includes a storage device that stores item relationship information that associates items that represent the quality of a conference with one or more parameter items that represent the quality of the items, and a computing device that executes a data acquisition process that acquires the values ​​of each of the parameter items determined by each participant of a conference that has been held, an evaluation value calculation process that acquires items that represent the quality of the conference that correspond to the parameter items from the item relationship information and calculates an evaluation value for each of the acquired quality items based on the value of each of the acquired parameter items, and an output process that outputs each of the calculated evaluation values ​​to an output device. [Effects of the Invention]

[0008] According to the present invention, it is possible to help improve the quality of a conference. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a diagram illustrating an example of a configuration of a business support system according to an embodiment of the present invention. [Figure 2] FIG. 10 illustrates an example of a case table. [Figure 3] FIG. 10 is a diagram illustrating an example of a customer table. [Figure 4] FIG. 10 is a diagram illustrating an example of a business partner person table. [Figure 5] FIG. 10 is a diagram illustrating an example of an item relationship information table. [Figure 6] FIG. 10 is a diagram illustrating an example of a calculation method table. [Figure 7] FIG. 2 is a diagram illustrating an example of a functional unit included in the sales activity performance collection device. [Figure 8] FIG. 2 is a diagram illustrating an example of a functional unit included in the analysis device. [Figure 9] FIG. 2 is a diagram illustrating an example of a hardware configuration of each information processing device in the business support system. [Figure 10] FIG. 10 is a flow diagram illustrating an example of a conference support process. [Figure 11] FIG. 10 is a sequence diagram illustrating an example of a conference initial setting process. [Figure 12] FIG. 10 is a diagram showing an example of a meeting purpose input screen. [Figure 13] FIG. 10 is a sequence diagram illustrating an example of a conference result registration process. [Figure 14] FIG. 10 is a diagram illustrating an example of a questionnaire input screen. [Figure 15] FIG. 10 is a diagram illustrating an example of a conference result table. [Figure 16] FIG. 10 is a sequence diagram illustrating an example of a conference result display process. [Figure 17] FIG. 10 is a diagram illustrating an example of an analysis result screen. [Figure 18] FIG. 10 is a diagram showing another example of the analysis result screen. DETAILED DESCRIPTION OF THE INVENTION

[0010] Hereinafter, embodiments of the present invention will be described with reference to the drawings.

[0011] 1 is a diagram showing an example of the configuration of a business support system 1 according to this embodiment. The business support system 1 is used by members (employees, etc.) of each organization (here, a company) that holds online conferences, which will be described later. Specifically, the business support system 1 is an information processing system that includes information processing devices, including a conference system 10 that holds conferences, a conference support system 40 that has an analysis device 20 and a sales activity performance collection system 30, and a user terminal 50 used by each member.

[0012] The user terminal 50 accesses the conference system 10 to hold an online conference (hereinafter simply referred to as a "conference"). In some cases, members from multiple companies participate in a conference to discuss matters to be decided between the companies.

[0013] The conference system 10 receives a request to hold a conference from a user terminal 50 of any member (hereinafter referred to as the organizer) of any company (hereinafter referred to as the hosting company). The conference system 10 realizes the conference by transmitting and receiving audio and images between each participant (user terminal 50) specified in the request to hold the conference.

[0014] The analysis device 20 calculates an evaluation value representing the quality of the conference based on the content of communication between the participants in the conference.

[0015] The sales activity performance collection system 30 manages data required for calculating the evaluation value. Specifically, the sales activity performance collection system 30 includes a sales activity performance collection device 60 and a DB server 70.

[0016] The sales activity performance collection device 60 collects data necessary for calculating the evaluation value. The DB server 70 stores the data collected by the sales activity performance collection device 60.

[0017] The DB server 70 stores data in a case table 100 that registers data on the case (case data) that is the purpose of holding a conference for each company, a business partner table 200 that registers data on the business partners of each company for that case (business partner data), a business partner contact table 300 that registers data on the business partner's contact person (member) (business partner contact person data), an item relationship information table 400 described later, a calculation method table 500 described later, and a conference result table 600 that registers data such as evaluation values.

[0018] The above-mentioned information processing devices are connected to each other via a wired or wireless communication network 5 such as the Internet, a local area network (LAN), a wide area network (WAN), or a dedicated line.

[0019] (Project table) FIG. 2 is a diagram showing an example of a project table 100. The project table 100 has data such as a data number 101, an item name 102 of the project data, a data format 103 of the item, and data content 104 of the item. The project data includes data on attributes such as the business partner, demand source, expected order amount, and person in charge for the project. A business partner person in charge table 300 is provided for each company that uses the conference.

[0020] (Customer table) 3 is a diagram showing an example of a customer table 200. The customer table 200 has data such as a data number 201, the name of each customer data item 202, the data format 203 of that item, and the data content 204 of that item. The customer data includes data on each attribute item such as the customer's name, address, and industry. A customer table 200 is provided for each company that uses the conference.

[0021] (Contact table) FIG. 4 is a diagram showing an example of a business partner contact table 300. The business partner contact table 300 has data such as a data number 301, the name of each business partner contact data item 302, the data format 303 of that item, and the data content 304 of that item. The business partner contact data includes data on each attribute item such as the name, email address, and workplace of the business partner contact. A business partner contact table 300 is provided for each company that uses the conference.

[0022] (Item relationship information table) 5 is a diagram showing an example of an item relationship information table 400. The item relationship information table 400 is data in which various items representing the quality of a meeting (hereinafter referred to as quality items) are associated with one or more parameters representing the quality items (hereinafter referred to as quantitative parameters). The quality items are items with qualitative content, such as "clarity of communication" and "efficiency of time management." The quantitative parameters are items with quantitative content, such as "participation rate in the meeting," "number of speakers," and "presence or frequency of utterance of a predetermined phrase."

[0023] The item relationship information table 400 includes information 401 on each quality item and information 402 on each quantitative parameter corresponding to each quality item.

[0024] The quantitative parameter information 402 includes a quantitative parameter item 403, which is information on a sentence (questionnaire) asking the user for the value (number, string, etc.) of each quantitative parameter, and a parameter content 404, which is information on a list or range of values ​​that can be taken as the value of each quantitative parameter.

[0025] The quality item information 401 includes, for each quality item, information on the quantitative parameters associated with that quality item (association information 405 (405A, 405B)). The association information 405 includes constant association information 405A indicating that the quality item is always associated with a quantitative parameter, and conditional association information 405B indicating that the quality item is associated with a quantitative parameter only when a predetermined condition is met. This condition is, for example, a condition related to the characteristics of the conference or its participants, such as that the purpose of the conference set on the conference purpose input screen 1200 described below is a predetermined purpose.

[0026] In the example of constant association information 405A in the same figure, the question item "appropriate participants" is always associated with two quantitative parameters, "were there the planned number of participants?" and "what percentage of people spoke?"

[0027] In the example of constant association information 405B in the same figure, the question item "clear communication" is associated with four quantitative parameters: "what percentage of people spoke up?", "what percentage of people agreed with it and said "like it!"?", "how many times there were negative comments like "but", "how many times there were questions or comments from customers", and "were the necessary information extracted?" However, "what percentage of people spoke up?" is associated with the question item only when the purpose of the meeting, which will be described later, is a specified purpose.

[0028] (Calculation Method Table) 6 is a diagram showing an example of a calculation method table 500. The calculation method table 500 is information that defines a calculation method for calculating the evaluation value of each quality item based on each quantitative parameter associated with the quality item. Specifically, the calculation method table 500 has data for each quality item 501 and a calculation method 502 for calculating the evaluation value of the quality item.

[0029] The calculation method (calculation formula) is not particularly limited. The evaluation value calculated by this calculation method may be an arbitrary numerical value or may be a graded rank such as "A, B, C,..." or "5 stars, 4 stars,...".

[0030] 7 is a diagram illustrating an example of functional units included in the sales activity performance collection device 60. The sales activity performance collection device 60 includes functional units including an address determination processing unit 61, a questionnaire input screen generation unit 62, a data storage unit 63, and a data acquisition unit 64.

[0031] The address determination processing unit 61 determines whether the event request includes participants from businesses other than the hosting company.

[0032] The questionnaire input screen generating unit 62 generates information for a questionnaire input screen that accepts a questionnaire regarding quantitative parameters to be answered by each participant of the hosting company after the end of the conference.

[0033] The data storage unit 63 registers each piece of data in the DB server 70. For example, the data storage unit 63 registers data of responses to a questionnaire (conference result table 600) in the DB server 70.

[0034] The data acquisition unit 64 acquires data required for an analysis result display screen, which will be described later, from the DB server 70.

[0035] 8 is a diagram illustrating an example of functional units included in the analysis device 20. The analysis device 20 has the following functional units: a data identification unit 21, a data acquisition unit 22, an evaluation value calculation unit 23, and a screen data generation and output unit 24.

[0036] The data specifying unit 21 specifies data (quantitative parameters, etc.) necessary for calculating the evaluation value.

[0037] The data acquisition unit 22 acquires the data identified by the data identification unit 21 from the sales activity performance collection device 60 .

[0038] The evaluation value calculation unit 23 calculates an evaluation value for each quality item based on the quantitative parameters. Specifically, the evaluation value calculation unit 23 acquires quality items corresponding to the items of the quantitative parameters from the item relationship information table 400, and calculates an evaluation value for each acquired quality item based on the values ​​of the quantitative parameters acquired by the data acquisition unit 22.

[0039] The screen data generating and outputting unit 24 generates data for outputting the evaluation values ​​calculated by the evaluation value calculating unit 23 onto the screen of the user terminal 50 .

[0040] 9 is a diagram showing an example of the hardware configuration of each information processing device in the task support system 1. Each information processing device includes an arithmetic unit 91 such as a CPU (Central Processing Unit), a memory 92 such as a RAM (Random Access Memory) or a ROM (Read Only Memory), an auxiliary storage device 93 such as an HDD (Hard Disk Drive) or an SSD (Solid State Drive), an input device 94 such as a keyboard, a mouse, a touch panel, or the like, an output device 95 for displaying information on a screen such as a monitor (display), and a communication device 96 such as a NIC (Network Interface Card), a wireless communication module, a USB (Universal Serial Interface) module, or a serial communication module.

[0041] The functions of each information processing device in the business support system 1 are realized by the hardware of each information processing device, or by the arithmetic unit of each information processing device reading and executing each program stored in a memory or auxiliary storage device. These programs are stored in a storage device such as a secondary storage device, a nonvolatile semiconductor memory, a hard disk drive, or an SSD, or a recording medium readable by each device, such as an IC card, an SD card, or a DVD. All or part of each device may be realized using virtual information processing resources provided using virtualization technology, process space separation technology, or the like, such as a virtual server provided by a cloud system. All or part of the functions provided by these devices may be realized by services provided by the cloud system via an API (Application Programming Interface), for example. Next, the processing performed in the business support system 1 will be described.

[0042] 10 is a flow diagram illustrating an example of the conference support process performed in the business support system 1. The conference support process is started, for example, after the conference system 10 is started.

[0043] First, the business support system 1 executes a conference initial setting process s100 to set up an initial setting for the conference. After that, the business support system 1 executes the conference based on the initial setting. During the conference, the conference system 10 receives audio and images from the user terminal 50 of each participant, and transmits the received audio and images to the user terminal 50 of each other participant. In addition, the conference system 10 records and accumulates information such as audio, images, and access status of each participant participating in the conference (hereinafter, each of these pieces of information will be referred to as access information) as needed.

[0044] When the execution of the conference is completed, the business support system 1 executes a conference result registration process s200 for calculating and registering an evaluation value.

[0045] Then, the business support system 1 executes a conference result process s300 in which various screens indicating the quality of the conference are displayed using the calculated evaluation value. Each process will be described in detail below.

[0046] <Conference initial setting process> FIG. 11 is a sequence diagram illustrating an example of the conference initial setting process s100.

[0047] First, the user terminal 50 (host terminal) of the host in the hosting company accepts input of initial settings for the conference from the host (s101). For example, the host terminal displays a predetermined screen and accepts input from the host of the conference time period, names of participants, attribute information identifying the participants (email addresses, etc.), and attributes of the company to which the participants belong.

[0048] The organizer terminal transmits the information about the settings made in s101 (hereinafter referred to as initial setting information) to the conference system 10 (s102).

[0049] When the conference system 10 receives the initial setting information, it transmits the information of the participants included in the initial setting information to the sales activity performance collection device 60 (s103). Note that the organizer terminal, instead of the conference system 10, may transmit the information of the participants to the sales activity performance collection device 60.

[0050] The sales activity performance collection device 60 determines whether or not the received participant information includes participants who belong to companies (client companies) other than the hosting company (s104). For example, the sales activity performance collection device 60 makes this determination by comparing the received participant information with the contents of the client person table 300.

[0051] If a participant belonging to a client company is included, the sales activity result collection device 60 transmits information about the participant from that client company to the organizer terminal.

[0052] When the organizer terminal receives the information on the participants from the business partner companies, it displays a meeting purpose input screen and accepts input of the purpose of the meeting from the organizer (s105).

[0053] The organizer terminal transmits the input purpose of the conference to the sales activity result collection device 60. The sales activity result collection device 60 transmits the received information on the purpose of the conference (hereinafter referred to as conference purpose information) to the sales activity result collection device 60, and the sales activity result collection device 60 stores the conference purpose information in the DB server 70 (s106). Thereafter, the conference system 10 executes the conference based on the initial setting information received in s102.

[0054] (Meeting purpose input screen) 12 is a diagram showing an example of a meeting purpose input screen 1200. The meeting purpose input screen 1200 includes a display field 1201 for displaying the meeting date and time set in s101, the name of the client company, all participants, and the organizer, and an input field 1202 for inputting the purpose of the meeting.

[0055] <Meeting result registration process> FIG. 13 is a sequence diagram illustrating an example of the conference result registration process s200.

[0056] The host terminal transmits a request to end the conference currently being held to the conference system 10 (s201).

[0057] When the conference system 10 receives the request to end the conference, it ends the conference (s202).

[0058] Furthermore, when the conference system 10 receives the request to end the conference, it transmits the received request to end the conference to the sales activity performance collection device 60 (s203). Note that the organizer terminal, instead of the conference system 10, may transmit the request to end the conference to the sales activity performance collection device 60.

[0059] When the sales activity result collection device 60 receives the request to end the conference, it generates data for a questionnaire entry screen (s204).

[0060] Specifically, first, the sales activity result collection device 60 acquires each question item and each quantitative parameter item associated with that question item from the item relationship information table 400. For example, for each question item in the question item information 401 in the item relationship information table 400, the sales activity result collection device 60 acquires all quantitative parameter information 402 (quantitative parameter items 403 and parameter contents 404) associated with the question item. At this time, as described above, the quantitative parameter items associated with the question item are limited depending on conditions such as the purpose of the meeting.

[0061] Then, the sales activity performance collection device 60 generates data for a screen (questionnaire screen) that accepts input of values ​​of each quantitative parameter corresponding to each quality item and any comments for each quality item. For example, the sales activity performance collection device 60 creates text data for each quality item in which each quantitative parameter item 403 is a question sentence and each parameter content 404 is an option or a range of answers.

[0062] Then, the sales activity performance collection device 60 transmits the generated questionnaire entry screen data to the user terminals 50 of all the conference participants who belong to the hosting company (s205). Each user terminal 50 displays the questionnaire entry screen on its screen (s206).

[0063] Each user terminal 50 accepts input (determination) of the value of each quantitative parameter related to each quality item. Then, each user terminal 50 transmits the input value of each quantitative parameter to the sales activity result collection device 60 (s207). The sales activity result collection device 60 stores the value of each quantitative parameter in association with the corresponding quality item in the conference result table 600 (s208).

[0064] 14 is a diagram showing an example of a questionnaire input screen 1400. The questionnaire input screen 1400 includes a purpose of the meeting 1401, a question sentence 1402 for accepting input of a quantitative parameter value, and a selection field 1403 (or input field) for the quantitative parameter value.

[0065] In the present embodiment, the sales activity performance collection device 60 requests the user terminal 50 to input the values ​​of the quantitative parameters, as in the processes of s204 to s208 described above. However, the sales activity performance collection device 60 may acquire the values ​​of the quantitative parameters from a device other than the user terminal 50 or calculate the values ​​of the quantitative parameters based on data acquired from a device other than the user terminal 50. For example, the sales activity performance collection device 60 receives access information output by the conference system 10 and calculates the values ​​of the quantitative parameters based on the received access information. Specifically, for example, the sales activity performance collection device 60 determines whether the participants set in the conference setting information actually participated in the conference based on the conference setting information and the access history of each participant, thereby setting the participation rate of the participants as the value of the quantitative parameters. Furthermore, for example, the sales activity performance collection device 60 estimates the number of utterances by each participant and the number of utterances containing predetermined phrases based on the speech information of each participant (for example, by inputting the speech data into a model that performs predetermined speech processing and natural language processing), and sets the estimated number of utterances as the value of the quantitative parameters.

[0066] 15 is a diagram showing an example of a conference result table 600. The conference result table 600 includes first data 601, which is data on the initial setting information and access information, and second data 602, which is data on the values ​​of each quantitative parameter. For each of the first data 601 and the second data 602, a data number 603 assigned to each data item of the initial setting information, access information, and quantitative parameter, each data item 604 of each data (initial setting information, access information, and quantitative parameter), a data type 605 (character string, date and time, selection list, etc.) of each data (initial setting information, access information, and quantitative parameter), and a data value 606 of each data (initial setting information, access information, and quantitative parameter) are set.

[0067] <Conference result display process> FIG. 16 is a sequence diagram illustrating an example of the conference result display process s300.

[0068] The user terminal 50 of one of the participants (hereinafter referred to as the searcher) who attended the conference receives input of various condition data (search conditions) from the participant to identify the data to be displayed on the analysis result screen (s301). The search conditions include, for example, the name of the searcher and the case ID. The user terminal 50 then transmits the search conditions set in s301 to the analysis device 20.

[0069] When the analysis device 20 receives the search conditions, it identifies data items necessary for displaying an analysis result screen according to the search conditions (s302). Then, the analysis device 20 transmits information on the identified data items (extraction conditions) to the sales activity performance collection device 60.

[0070] For example, the analysis device 20 identifies data items such as the company to which the searcher included in the search criteria belongs, or meetings related to the matter included in the search criteria.

[0071] When the sales activity result collection device 60 receives the extraction conditions, it acquires data corresponding to the received extraction conditions from the DB server 70 (s303). The sales activity result collection device 60 transmits the acquired data (quantitative parameters, etc.) to the analysis device 20.

[0072] For example, the sales activity performance collection device 60 acquires, from the case table 100, information on the case corresponding to the case ID included in the extraction condition.

[0073] Furthermore, for example, the sales activity performance collection device 60 acquires information on business partner companies of the companies included in the extraction conditions from the business partner table 200. Furthermore, for example, the sales activity performance collection device 60 acquires information on each person in charge of business partner companies of the companies included in the extraction conditions from the business partner person table 300.

[0074] Furthermore, for example, the sales activity result collection device 60 acquires information (initial setting information, access information, quantitative parameters, etc.) of each meeting related to the case included in the extraction conditions from the meeting result table 600. Furthermore, the sales activity result collection device 60 acquires quantitative parameters related to members of the company to which the searcher belongs, other than the searcher included in the extraction conditions.

[0075] When the analysis device 20 receives the quantitative parameters and the like from the sales activity performance collection device 60, it calculates an evaluation value based on the received data and also generates data for displaying an analysis result screen (s304).

[0076] For example, the analysis device 20 calculates the evaluation value of each quality item for each conference that the searcher attended, based on the values ​​of each quantitative parameter of the searcher received in s303 and the calculation method table 500. Then, the analysis device 20 calculates the average value of the calculated evaluation values ​​for each conference (average value for all conferences of the searcher for each quality item).

[0077] Furthermore, for example, the analysis device 20 calculates the evaluation value of each quality item for each meeting attended by each member of the same company as the searcher, based on the value of each quantitative parameter of each member received in s303 and the calculation method table 500. Then, the analysis device 20 calculates the average value of the calculated evaluation values ​​for each meeting. Furthermore, the analysis device 20 calculates the average value of the average values ​​of the calculated evaluation values ​​for each member (the average value for all meetings of all members for each quality item).

[0078] The analysis device 20 transmits the calculated evaluation value and the generated screen data to the searcher's user terminal 50. Then, the searcher's user terminal 50 displays an analysis result screen based on the evaluation value and the screen data (s305).

[0079] (Analysis result screen) 17 is a diagram showing an example of an analysis result screen. This analysis result screen 1700 has a quality item comparison graph display field 1710, a quality item transition graph display field 1720, a business partner display field 1730, a case display field 1740, and a meeting history display field 1750.

[0080] The quality item comparison graph display field 1710 displays a radar chart comparing the evaluation value 1711 of each quality item of the searcher with the evaluation values ​​1712 of each quality item of all members other than the searcher in the company to which the searcher belongs. The quality item comparison graph display field 1710 also displays the average value 1713 of the evaluation values ​​of all quality items (overall evaluation). For example, if the searcher is a sales representative, after the end of a meeting, the sales representative can refer to this radar chart to check which items are higher or lower in quality compared to the average sales representative of his company, and use this information to help improve the progress of future meetings.

[0081] A graph showing the time change 1721 of the evaluation value of each quality item of the searcher is displayed in the quality item transition graph display field 1720. For example, if the searcher is a sales representative, the superior can refer to this graph to give advice on the sales representative's weaknesses and improve the quality of the meeting.

[0082] The client company display field 1730 displays information about client companies of the company to which the searcher belongs. The matter display field 1740 displays information about the matter that is the purpose of the conference that the searcher attended. The conference history display field 1750 displays the dates and purposes (information about the matter, etc.) of conferences that the searcher has attended in the past.

[0083] 18 is a diagram showing another example of the analysis result screen. This analysis result screen 1800 may be a sub-screen called up from the analysis result screen 1700 described above.

[0084] This analysis result screen 1800 has a feedback display field 1810. In the feedback display field 1810, for each participant who entered data, the values ​​1811 of the quantitative parameters set for the searcher and the content of comments 1812 are displayed for the conferences in which the searcher participated, as specified from the user terminal 50. This allows, for example, the organizer of the conference to check the content of the feedback received from the other participants.

[0085] As described above, the conference support system 40 of this embodiment acquires the values ​​of each quantitative parameter item determined by each participant in the conference, acquires the conference quality items corresponding to each quantitative parameter item from the item relationship information table 400, calculates the evaluation value of each acquired quality item based on the value of each quantitative parameter item, and displays each calculated evaluation value on the screen of the user terminal 50.

[0086] That is, the conference support system 40 of this embodiment calculates and provides an evaluation value of the quality of the conference based on the quantitative data of each participant who attended the conference. Based on this evaluation value of quality, the conference participants can improve the quality of the conference.

[0087] In this way, the conference support system 40 of this embodiment can help improve the quality of the conference.

[0088] Furthermore, the conference support system 40 of this embodiment accepts input of values ​​for each quantitative parameter item from the user terminal 50 associated with each participant of the conference.

[0089] Specifically, after the conference ends, the conference support system 40 of this embodiment displays a questionnaire input screen on the user terminal 50 of each participant, which accepts input of values ​​for each quantitative parameter item.

[0090] This allows participants who actually attended the meeting to properly enter quantitative parameters.

[0091] Furthermore, the conference support system 40 of this embodiment receives access information related to the conference from the conference system 10 that held the conference, and calculates the value of each quantitative parameter item based on the received access information.

[0092] In this way, accurate values ​​of quantitative parameters can be obtained based on the data output by the conference system 10.

[0093] In addition, the conference support system 40 of this embodiment calculates the average value of the evaluation values ​​of each past conference for which an evaluation value was calculated, and outputs a screen comparing the evaluation value of the conference in which the specified participant (searcher) participated with the calculated average value of the evaluation values ​​(quality item comparison graph display field 1710 of the analysis result screen 1700).

[0094] This allows the searcher to easily know whether the quality of the conference he or she has attended (for example, organized) is higher than that of other conferences.

[0095] In addition, the conference support system 40 of this embodiment calculates an evaluation value for each conference that the specified participant (searcher) has previously attended, and outputs a screen showing the trend of the calculated evaluation value (quality item trend graph display field 1720 on the analysis result screen 1700).

[0096] This allows the searcher to easily see how the quality of the conferences that he or she has attended (for example, hosted) has changed over time.

[0097] Furthermore, the conference support system 40 of this embodiment displays information including the values ​​of each quantitative parameter item on the screen for each participant of the conference (feedback display field 1810 of the analysis result screen 1800).

[0098] This allows the searcher to check feedback from other participants about the quality of the conference they attended (for example, hosted).

[0099] In addition, the conference support system 40 of this embodiment acquires information representing the characteristics of the conference held (such as the purpose of the conference), extracts items corresponding to the above characteristics from the values ​​of each quantitative parameter item based on the correspondence information 405, and calculates an evaluation value for the item representing the quality of the conference based on the values ​​of the extracted quantitative parameter items.

[0100] In this way, by calculating the evaluation value using a calculation method that is suited to the characteristics of the conference, the quality of the conference can be evaluated more appropriately and objectively.

[0101] The above description of the embodiments is intended to facilitate understanding of the present invention, and is not intended to limit the present invention. The present invention may be modified or improved without departing from the spirit thereof, and the present invention includes equivalents thereof.

[0102] For example, part of the hardware provided in each device of this embodiment may be provided in another device.

[0103] Furthermore, each program of each device may be provided in another device, a program may consist of multiple programs, or multiple programs may be integrated into one program.

[0104] Furthermore, in this embodiment, the conditional correspondence information 405B of the item relationship information table 400 is configured to limit the quantitative parameters to be associated with the quality items depending on the purpose of the meeting set on the meeting purpose input screen 1200, but it may also be configured to limit the quantitative parameters to be associated with the quality items depending on other characteristics (for example, the characteristics of the organizer, the characteristics of the company to which the organizer belongs, or the characteristics of the client company). [Explanation of symbols]

[0105] 10 Conference system, 20 Analysis device, 60 Sales activity performance collection device, 40 Conference support system, 50 User terminal

Claims

1. a storage device that stores item relationship information that associates an item representing the quality of a conference with one or more parameter items representing the quality of the item; and a data acquisition process for acquiring values ​​of each of the parameters determined by each participant of the conference; an evaluation value calculation process for acquiring items representing the quality of the conference corresponding to the parameter items from the item relationship information, and calculating an evaluation value for each acquired item representing the quality based on the value of each acquired parameter item; a computing device that executes an output process of outputting each of the calculated evaluation values ​​to an output device; A conference support system comprising:

2. In the data acquisition process, input of values ​​of the items of the parameters is received from terminals related to the participants of the conference. The conference support system according to claim 1 .

3. In the data acquisition process, after the conference ends, displaying an input screen on the terminal of each participant for accepting input of a value for each of the parameter items; The conference support system according to claim 2 .

4. receiving information about the conference from an information processing system that held the conference, and calculating values ​​of the parameters based on the received information in the data acquisition process; The conference support system according to claim 1 .

5. The computing device In the output process, calculating an average of the evaluation values ​​of past conferences for which evaluation values ​​have been calculated, identifying evaluation values ​​for conferences in which the specified participant participated, and outputting a screen comparing the identified evaluation value with the calculated average evaluation value; The conference support system according to claim 1 .

6. The computing device In the output process, an evaluation value of each conference that the designated participant has previously attended is calculated, and a screen showing the transition of the calculated evaluation value is output. The conference support system according to claim 1 .

7. The computing device In the output process, information including the values ​​of the acquired parameters is displayed on a screen for each participant of the conference. The conference support system according to claim 1 .

8. the storage device further stores association information that associates each characteristic of the conference with each item of the parameters; The computing device In the data acquisition process, information representing characteristics of the conference is acquired; In the evaluation value calculation process, an item associated with the characteristic is extracted from the values ​​of the acquired items of the parameters based on the association information, and an evaluation value of the item representing the quality is calculated based on the values ​​of the extracted items of the parameters. The conference support system according to claim 1 .

9. A conference support method using an information processing device including a storage device that stores item relationship information in which an item representing the quality of a conference is associated with one or more parameter items representing the quality of the item, and a calculation device, The computing device a data acquisition process for acquiring values ​​of each of the parameters determined by each participant of the conference; an evaluation value calculation process for acquiring items representing the quality of the conference corresponding to the parameter items from the item relationship information, and calculating an evaluation value for each acquired item representing the quality based on the value of each acquired parameter item; and executing an output process of outputting the calculated evaluation values ​​to an output device. Meeting support methods.

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