Packaging material

Abstract

To provide a packing material for a vehicle component purchased in electronic commerce.SOLUTION: A packing material is a packing material for packing a battery packed in a first packing material together with the first packing material, the packing material including an overturn preventing portion for preventing overturn of the battery inside the first packing material in which the battery is packed, the packing material being attached with communication information at the time of liquid leakage or battery exhaustion due to overturn of the battery, and battery identification data for identifying the battery.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to packaging for vehicle parts, such as batteries, purchased through e-commerce. [Background technology]

[0002] Users can purchase vehicle parts such as batteries and tires via e-commerce. Among vehicle parts, batteries require dealers to have knowledge of how to store and handle them. However, as the number of sales channels for vehicle parts, including e-commerce, increases, there has been an increase in problems with batteries being managed by trading companies and delivery companies with little knowledge of how to handle them, resulting in batteries leaking when they reach users.

[0003] When trouble occurs with a storage battery such as a battery, in consideration of the characteristics of deterioration of the storage battery over time, a warranty is often provided based on the storage battery's manufacturing date, start date of use, etc. Patent Document 1 discloses a system that sequentially acquires data from the storage battery in a large-scale energy storage system, and when it is determined based on the acquired data that the operation start conditions have been met, accurately stores the date and time when the conditions were met as the operation start date, and can be referenced remotely during operation. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Publication No. 2020-149362 Summary of the Invention [Problem to be solved by the invention]

[0005] In the case of batteries purchased via e-commerce, etc., the user and seller are often geographically separated, and inspections and troubleshooting can be difficult even if the operation start date is recorded and the product is within the warranty period. Vehicle parts such as batteries that can be purchased via e-commerce are handled by independent parties, including manufacturers, sellers, delivery companies at the time of purchase, and vehicle troubleshooting service providers, and this can make it difficult to identify the cause of the problem and to provide sufficient guarantees and support to users.

[0006] The present invention has been made in view of the above circumstances, and has an object to provide packaging materials for vehicle parts purchased through e-commerce. [Means for solving the problem]

[0007] A packaging material according to one embodiment of the present disclosure is a packaging material for packaging a battery already packed in a first packaging material together with the first packaging material, and is provided with a tip-prevention section for preventing the battery from tipping over inside the first packaging material in which the battery is packed, and is provided with contact information for when the battery leaks due to tipping over or when the battery runs out of power, and battery identification data for identifying the battery. [Brief explanation of the drawings]

[0008] [Figure 1] FIG. 1 is a schematic diagram of a battery information processing system. [Figure 2] FIG. 2 is a block diagram showing the internal configuration of the information processing device. [Figure 3] FIG. 2 is a block diagram showing the internal configuration of a business operator terminal device and a user terminal device. [Figure 4] FIG. 2 is a schematic perspective view of a second packaging material. [Figure 5] FIG. 10 is a schematic perspective view of another example of the second packaging material. [Figure 6] 10 is a flowchart illustrating an example of a procedure for accepting registration of battery identification data in the battery information processing system. [Figure 7] FIG. 10 is a diagram showing an example of the contents of an input screen displayed on a user terminal device. [Figure 8]10 is a flowchart illustrating an example of a procedure for referring to battery data in the battery information processing system. [Figure 9] FIG. 10 is a diagram showing an example of the contents of a reception screen. [Figure 10] FIG. 10 is a schematic diagram of a notification screen. [Figure 11] 10 is a flowchart showing an example of a procedure for registering data on a shipped battery in the battery information processing system. [Figure 12] An example of the content of an input screen for a sales company is shown below. DETAILED DESCRIPTION OF THE INVENTION

[0009] The information processing method receives battery identification data associated with a battery sold through electronic commerce, stores data regarding the traceability of the battery, including the purchase date and / or shipping date of the battery, in association with the battery identification data, and, when a reference request specifying the battery identification data is received, transmits the data stored in association with the battery identification data to the requester.

[0010] With the above configuration, even for batteries sold through electronic commerce, data relating to traceability, including the purchase date and / or shipping date, is stored in association with the battery identification data.

[0011] When vehicle parts such as batteries are sold through e-commerce, a wide range of businesses are involved, including retailers, delivery companies, and rescue service providers in case of trouble. While vehicle batteries can be purchased by users through retail stores or e-commerce, there are cases where problems occur during transportation or installation. Even if each business has a database of the products they handle, if data linked across these databases cannot be obtained when a problem occurs, users will not be able to receive sufficient service or information, and they may become dissatisfied with the battery itself.

[0012] In response to this, by storing data related to traceability in e-commerce transactions of batteries, including purchase date, shipping date, etc., in association with battery identification data and making it accessible to each business, it becomes possible to clarify whether or not a solution can be provided, to isolate the cause of the problem, etc. Users can receive support based on clear evidence, in accordance with whether or not a solution can be provided and who is responsible.

[0013] Traceability data is not limited to the purchase date and / or shipping date. Traceability data for a vehicle part such as a battery includes the dates and diagnostic results from the manufacture of the vehicle part, through delivery to the user, any problems that occur after use, repairs, and reuse or disposal.

[0014] The battery identification data may be attached to a second packaging material in which a battery already packed in a first packaging material by a manufacturer is packed together with the first packaging material.

[0015] Battery identification data is attached to the second packaging material used by the seller. When a battery manufacturer packages a battery in a first packaging material and ships it, identification information for identifying the battery is often attached to the battery itself or the first packaging material. This identification information is linked to the manufacturer's manufacturing date and shipping date. In contrast, when a battery is sold through e-commerce, the second packaging material is used. In other words, only when a battery is purchased through e-commerce is the battery identification data added to the identification information managed by the manufacturer, allowing it to be distinguished from when a user purchases a battery at a retail store such as a mass retailer. While a user may be able to receive warranty service and the like from a retail store when purchasing a battery at a retail store, such service is not available when purchasing a battery through e-commerce. With the above configuration, it is possible to provide battery troubleshooting services to users who purchase a battery through e-commerce.

[0016] Even if the manufacturer has not assigned a serial number, the battery identification data can be associated with the battery when the transaction is completed via electronic commerce and the battery is shipped to the user.

[0017] The battery identification data may be attached to a second packaging material used when the battery, which has already been packed in the first packaging material by the manufacturer, is shipped from the sales company.

[0018] The secondary packaging material, which already has battery identification data attached, is sent from the manufacturer to the seller. In other words, provided that the battery is shipped using the secondary packaging material, which is designed to prevent leakage, traceability data is stored and subsequent troubleshooting becomes possible. Conversely, batteries purchased from a seller that shipped the battery without using a secondary packaging material without battery identification data attached may not be able to be handled. This clarifies the responsibility of the seller responsible for shipping to handle any problems with batteries sold through e-commerce.

[0019] The battery identification data may be a printed medium on which a two-dimensional code including the battery identification data is printed, and the printed medium is packed together with the battery in the second packaging material.

[0020] By including the print medium with the two-dimensional code printed on it in the second packaging, the user can easily use the two-dimensional code to notify the battery identification data when receiving the battery, thereby minimizing the need for complicated operations for the user.

[0021] Data relating to the electronic commerce transaction in which the battery was sold may be stored in association with the battery identification data.

[0022] The traceability data may include transaction data identifying the transaction on an e-commerce platform, which allows the user's pick-up location, the seller, and the delivery company who purchased the battery to be identified later.

[0023] The data relating to the transaction may include identification data of the seller and / or identification data identifying the distributor of the battery.

[0024] With the above configuration, the battery seller and / or delivery company can be directly identified later.

[0025] If a leak occurs in the battery, a notification of the leak may be received and battery identification data of the leaking battery may be stored. The battery identification data may be received from a user terminal device.

[0026] The battery purchase date and / or shipping date, as well as the presence or absence of leakage or the date of leakage occurrence, are stored in association with the battery identification data so that they can be referenced. This makes it clear whether or not the leakage can be addressed based on the purchase date or shipping date.

[0027] When the battery dies, a notification of the dead battery may be received and battery identification data of the dead battery may be stored. The battery identification data may be received from a user terminal device.

[0028] The data on the purchase date and / or shipping date of the battery, and whether or not the battery is dead or the date of the dead battery occurrence are stored in association with the battery identification data so that it can be referenced. This makes it clear whether or not a dead battery can be addressed based on the purchase date or shipping date.

[0029] It may be determined whether the time when the battery identification data of the battery or the notification regarding the battery is received is within the warranty period based on the purchase date or shipping date associated with the battery identification data of the battery. In this case, the battery is subject to the battery leakage or dead battery response on the condition that it is within the warranty period.

[0030] If the purchase date or shipping date is stored, whether or not a response is possible will be clear depending on whether the date on which the battery leakage or dead battery occurred is within the warranty period calculated from the purchase date or shipping date.

[0031] It may be determined whether the second packaging material used when the battery is shipped from the sales company is within the warranty period based on the shipping date from the battery manufacturer.

[0032] If a battery is left unused for a long period of time after manufacture, the warranty becomes void. The manufacturer sends the battery packed in the first packaging material to the distributor along with the second packaging material. The battery is deemed to be within the warranty period if it is shipped using the second packaging material within a specified period from the shipping of the second packaging material. This allows the distributor to ship the battery within the specified period so that the user can receive the warranty.

[0033] If it is determined that the battery is within the warranty period at the time when the battery identification data of the battery or the notification regarding the battery is received, information regarding the warranty of the battery may be output.

[0034] If the battery is still within the warranty period, information about the battery warranty is output. The information may be obtained by the user, a sales company, a delivery company, or a trouble-shooting service company.

[0035] As a battery guarantee service, when a report of a dead battery is received, a notice of arrangements for a transportation service for the vehicle in which the battery is installed may be output.

[0036] By storing data relating to traceability in association with the battery identification data, the user can even enjoy the benefit of arranging for rescue service in the event of a dead battery.

[0037] As a warranty service for the battery, when a report of battery leakage is received, a shipping notice for a replacement battery may be output.

[0038] By storing data relating to traceability in association with the battery identification data, the user can even enjoy the convenience of arranging for a replacement battery in the event of battery leakage.

[0039] The information processing device receives battery identification data associated with a battery sold through electronic commerce, stores data regarding the traceability of the battery, including the purchase date and / or shipping date of the battery, in association with the battery identification data, and, when a reference request specifying the battery identification data is received, transmits the data stored in association with the battery identification data to the requester.

[0040] According to the information processing device having the above configuration, data related to traceability in e-commerce transactions of batteries, including purchase date, shipping date, etc., is stored in association with battery identification data so that it can be referenced by each business. This makes it possible to clarify whether or not a solution can be provided and to isolate the cause of the problem. The user can receive a solution based on clear evidence, in accordance with whether or not a solution can be provided and who is responsible.

[0041] The computer program causes the computer to receive battery identification data associated with a battery sold through electronic commerce, store data regarding the traceability of the battery, including the purchase date and / or shipping date of the battery, in association with the battery identification data, and, when a reference request specifying the battery identification data is received, transmit the data stored in association with the battery identification data to the requester.

[0042] According to the computer program configured as described above, data related to traceability in e-commerce transactions of batteries, including purchase date, shipping date, etc., is stored in association with battery identification data so that it can be referenced by each business. This makes it possible to clarify whether or not a problem can be solved and to isolate the cause of the problem. The user can receive a solution based on clear evidence, based on whether or not a problem can be solved and on who is responsible.

[0043] The information processing system includes a business operator terminal device and an information processing device, and the information processing device receives battery identification data associated with a battery sold through electronic commerce from a user terminal device or a business operator terminal device, stores data regarding the traceability of the battery, including the purchase date and / or shipping date of the battery, in association with the battery identification data, and, when a reference request specifying the battery identification data is received from the business operator terminal device, transmits the data stored in association with the battery identification data to the business operator terminal device.

[0044] According to the information processing system having the above configuration, data related to traceability in e-commerce transactions of batteries, including purchase date, shipping date, etc., is stored in association with battery identification data so that it can be referenced from the business operator terminal device. This makes it possible to clarify whether or not a solution can be provided and to isolate the cause of the problem. The user can receive a solution based on clear evidence, based on whether or not a solution can be provided and on who is responsible.

[0045] The packaging material is a packaging material for packaging a battery already packed in a first packaging material together with the first packaging material. The packaging material has a tip-over prevention part that prevents the first packaging material in which the battery is packed from tipping over, and is provided with contact information in case of leakage due to the battery tipping over, contact information in case of the battery running out of power, and battery identification data for identifying the battery.

[0046] The use of packaging with the above configuration makes it possible to prevent the packed battery from tipping over inside. The packaging is provided with battery identification data that allows for service in the event of a leak or dead battery. Batteries shipped using this packaging are guaranteed, even if they were purchased via e-commerce, improving user satisfaction.

[0047] The packaging material may be provided with a two-dimensional code that encodes control data that, when the battery identification data is read by a computer, causes the computer to notify the operator terminal device of the operator corresponding to the leak or dead battery along with the battery identification data.

[0048] Even if a battery shipped using this packaging material has a problem such as leakage or dead battery, the user can notify the service provider with a simple operation using the user terminal device.

[0049] The present invention will be specifically described with reference to the drawings showing embodiments thereof.

[0050] (First embodiment) 1 is a schematic diagram of a battery information processing system 100. The battery information processing system 100 includes an information processing device 1, a business operator terminal device 2, and a user terminal device 3. The information processing device 1, the business operator terminal device 2, and the user terminal device 3 can transmit and receive data to and from each other via a network N.

[0051] The information processing device 1 is managed by the manufacturer of the battery 4. The business operator terminal device 2 is managed by a sales business, a delivery business at the time of purchase, and a vehicle trouble response service business. The business operator terminal device 2 can access data from the information processing device 1 with access rights based on accounts issued to each business operator. The user terminal device 3 is a terminal used by a user who is the purchaser of the battery 4.

[0052] In the battery information processing system 100 of the present disclosure, the battery 4 is a lead-acid battery used as an auxiliary power source for a vehicle. The battery 4 is packed in a first packaging material 41 by a manufacturer and shipped to a sales company (retailer). A second packaging material 42 for further packaging the battery 4 packed in the first packaging material 41 is also shipped from the manufacturer to the sales company. In the battery information processing system 100, in response to an order from a user, the sales company packs the battery 4 still packed in the first packaging material 41 together with a medium on which battery identification data (serial number) is printed or a medium on which battery identification data is readably stored in the second packaging material 42 and ships the package to the user. The user receives the second packaging material 42 containing the battery 4 delivered by a delivery company. The user can register data including the battery identification data packed in the second packaging material 42 and purchase information that can identify the purchase date (warranty start date) in the information processing device 1 from the user terminal device 3.

[0053] The battery information processing system 100 collects data including purchase information for a plurality of shipped batteries 4, which are lead-acid batteries used as auxiliary power sources for vehicles, in association with battery identification data for the batteries 4. These data can be confirmed by a sales company, a delivery company, or a trouble-shooting service company from the company terminal device 2.

[0054] When a problem occurs with the battery 4, the battery information processing system 100 receives an inquiry from the user via the user terminal device 3 specifying the battery identification data.

[0055] Depending on the details of the inquired problem, the sales company, delivery company, or trouble-handling service company can check the inquiry received via the business terminal device 2 and confirm whether or not there is a warranty based on the purchase information that can be confirmed in connection with the battery identification data. The sales company, delivery company, or trouble-handling service company will take measures related to the warranty of the battery 4 depending on the details confirmed.

[0056] In this way, in the battery information processing system 100, by registering data in association with the battery identification data, the user can receive appropriate troubleshooting from any of the manufacturers, sellers, delivery companies, and troubleshooting service providers of the battery 4 purchased through e-commerce.

[0057] Below, the detailed configuration of the battery information processing system 100, the processing in each phase from shipping of the battery 4 to the start of use, and specific examples will be shown, and troubleshooting realized by the battery information processing system 100 will be explained.

[0058] 2 is a block diagram showing the internal configuration of information processing device 1. Information processing device 1 is a server device capable of transmitting and receiving data to and from operator terminal device 2 and user terminal device 3 via a network N including the Internet, a carrier network, or a private network between operators. Information processing device 1 is a server computer, or a laptop or desktop personal computer. In the following explanation, information processing device 1 is described as being configured by a single server computer, but it may also be configured in such a way that multiple server computers are communicatively connected via a network to perform distributed processing.

[0059] The information processing device 1 includes a processing unit 10, a storage unit 11, and a communication unit 12. The processing unit 10 is a processor that uses a CPU (Central Processing Unit) and / or a GPU (Graphics Processing Unit). Based on an information processing program 1P stored in the storage unit 11, the processing unit 10 collects battery identification data and purchase information of the battery 4 and executes information provision processing.

[0060] The storage unit 11 uses a nonvolatile memory such as a hard disk, flash memory, or SSD (Solid State Drive). The storage unit 11 stores data referenced by the processing unit 10. The storage unit 11 stores an information processing program 1P. The information processing program 1P may be an information processing program 9P stored in a storage medium 9 that is read by the processing unit 10 and copied to the storage unit 11. The information processing program 1P may also be downloaded from another program server device via the communication unit 12 and stored therein.

[0061] The storage unit 11 stores battery data including purchase information of each battery 4 in a battery DB 111 in association with the battery identification data of the battery 4. The battery DB 111 may be stored in an external storage device and may be readable and writable by the processing unit 10.

[0062] The communication unit 12 realizes communication with the provider terminal device 2 and the user terminal device 3 via the network N. Specifically, the communication unit 12 is a network card. The communication unit 12 may be a wireless communication module that connects to a carrier network, or may be a wireless communication module for Wi-Fi. The processing unit 10 can transmit and receive data between the provider terminal device 2 and the user terminal device 3 via the communication unit 12.

[0063] 3 is a block diagram showing the internal configuration of the provider terminal device 2 and the user terminal device 3. The provider terminal device 2 includes a communication unit and a user interface. The provider terminal device 2 is, for example, a laptop or desktop personal computer. The provider terminal device 2 may also be a smartphone or a tablet device.

[0064] The operator terminal device 2 includes a processing unit 20, a storage unit 21, a communication unit 22, a display unit 23, and an operation unit 24.

[0065] The processing unit 20 is a processor using a CPU and / or a GPU. The processing unit 20 executes various application programs stored in the storage unit 21. The various application programs include a provider terminal program 2P. The processing unit 20 transmits and receives data to and from the information processing device 1 based on the provider terminal program 2P. The provider terminal program 2P may be a web browser program.

[0066] The storage unit 21 uses a nonvolatile memory such as a hard disk, flash memory, or SSD. The storage unit 21 stores data referenced by the processing unit 20. The storage unit 21 stores various application programs including an operator terminal program 2P. The operator terminal program 2P may be an operator terminal program 8P stored in a storage medium 8 that has been read by the processing unit 10 and copied to the storage unit 11. The operator terminal program 2P is downloaded from a program server device via the communication unit 22 and stored.

[0067] The communication unit 22 realizes communication with the information processing device 1 via the network N. The communication unit 22 is, for example, a network card. The communication unit 22 may be a wireless communication device that connects to a carrier network, or may be a wireless communication device for Wi-Fi. The processing unit 20 can send and receive data to and from the information processing device 1 via the communication unit 22.

[0068] The display unit 23 is a display such as a liquid crystal display, an organic EL (Electro Luminescence) display, etc. The display unit 23 displays GUIs (Graphical User Interfaces) of various application programs. The processing unit 20 displays data provided from the information processing device 1 on the display unit 23 based on the carrier terminal program 2P.

[0069] The operation unit 24 is a user interface such as a keyboard and a mouse that can input and output data to and from the processing unit 20. The operation unit 24 may be a voice input unit. The processing unit 20 receives input from the user via the operation unit 24.

[0070] The user terminal device 3 includes a communication unit and a user interface. The user terminal device 3 is a smartphone or a tablet terminal. The user terminal device 3 may also be a laptop or desktop personal computer. The user terminal device 3 includes a processing unit 30, a storage unit 31, a communication unit 32, a display unit 33, an operation unit 34, and an acquisition unit 35.

[0071] The processing unit 30 is a processor that uses a CPU and / or a GPU. The processing unit 30 executes various application programs stored in the storage unit 31. The various application programs include a service application program 3P (hereinafter referred to as a service app). The processing unit 30 transmits and receives data to and from the information processing device 1 based on the service app 3P.

[0072] The storage unit 31 uses a non-volatile memory such as flash memory or SSD. The storage unit 31 stores data referenced by the processing unit 30. The storage unit 31 stores various application programs including service apps 3P. The service apps 3P are downloaded from a program server device via the communication unit 32 and stored.

[0073] The communication unit 32 realizes communication with the information processing device 1 via a network N including the Internet or a carrier network. Specifically, the communication unit 32 may be a wireless communication device connected to a carrier network or a wireless communication device for Wi-Fi. The processing unit 30 can transmit and receive data to and from the information processing device 1 via the communication unit 32.

[0074] The display unit 33 is a display such as a liquid crystal display or an organic EL display. The display unit 33 displays GUIs of various application programs. The display unit 33 is a display with a built-in touch panel. The processing unit 30 displays on the display unit 33 a screen related to troubleshooting of the battery 4, which is provided from the information processing device 1 based on the service application 3P.

[0075] The operation unit 34 is a user interface capable of inputting and outputting data to and from the processing unit 30, and is a touch panel built into the display unit 33. The operation unit 34 may be a physical button. The operation unit 34 may also be a voice input unit.

[0076] The acquisition unit 35 is a device for acquiring the battery identification data of the battery 4 from a medium packed in the second packaging material 42. The acquisition unit 35 is, for example, a camera, and acquires the battery identification data by capturing an image of characters, an image, or a two-dimensional code printed on a print medium such as a sticker, paper, or card attached to or packed in the second packaging material 42. The acquisition unit 35 may be, for example, a short-range wireless communication device, and acquire the battery identification data from the storage medium packed in the second packaging material 42 by communication.

[0077] The purchase of the battery 4 and data registration in the battery information processing system 100 configured as above will be explained in phases.

[0078] <Phase 1: Shipping and Delivery> Sales businesses participating in the battery information processing system 100 can purchase batteries 4 from manufacturers and keep them in stock. The battery 4 manufacturer ships the batteries 4 packed in first packaging materials 41 to the sales business by a dedicated delivery company. The manufacturer then sends the same number of second packaging materials 42 as the number of batteries 4 shipped to the sales business. The second packaging materials 42 are packaging materials used by the sales business or delivery company to deliver the batteries 4 to users. The second packaging materials 42 are used so that batteries can be delivered appropriately even by delivery companies that are not dedicated to batteries, and so that users can receive services from the battery information processing system 100.

[0079] FIG. 4 is a schematic perspective view of the second packaging material 42. FIG. 4A shows the second packaging material 42 assembled with the top open. FIG. 4B shows the second packaging material 42 assembled with the top closed. The second packaging material 42 is a foldable packaging material made of cardboard that can be assembled into a box shape. The interior is designed to prevent the battery 4 from tipping over. Specifically, when the second packaging material 42 is assembled as shown in FIG. 4, it has a flat rectangular parallelepiped shape with clearly defined top and bottom surfaces. The assembled second packaging material 42 is difficult to tip over with its side facing downwards. Warnings and symbols are printed on the outer surfaces of the side panels of the second packaging material 42 to prevent it from being turned upside down. The inside bottom surface of the assembled second packaging material 42 is provided with a tip-over prevention section 421. The tip-over prevention section 421 is a support mechanism formed to fit the outer periphery of the four sides of the rectangular first packaging material 41 that houses the battery 4. In the second packaging material 42, the battery 4 packed in the first packaging material 41 cannot be accommodated sideways due to the tip-over prevention portion 421. The second packaging material 42 is not limited to being made of cardboard.

[0080] A seal medium 422 having battery identification data printed thereon for identifying the battery is attached to the inside of the top panel of the second packaging material 42. A two-dimensional code 423 is printed on the seal medium 422, which encodes the battery identification data and link data for a registered web page. The phone number of a trouble-response service provider is printed on the seal medium 422. The phone number may be different for when a leak occurs and when other trouble occurs. A user who unpacks the second packaging material 422 can recognize the phone number to contact in the event of a problem. A card 424 is attached to the seal medium 422, and the battery identification data, two-dimensional code, and phone number may be printed on this card 424.

[0081] FIG. 5 is a schematic perspective view of another example of the second packaging material 42. FIGS. 5A and 5B each show another example of the second packaging material 42 assembled with the top open. In both examples, the second packaging material 42 can be assembled into a box shape and includes a tip-over prevention unit 421 inside. The tip-over prevention unit 421 of the second packaging material 42 shown in FIG. 5A has a partition-like structure that stands along the four sides of the rectangular parallelepiped first packaging material 41 that houses the battery 4 inside the assembled second packaging material. The tip-over prevention unit 421 of the second packaging material 42 shown in FIG. 5B is a cushioning material that is laid out inside the assembled second packaging material so as to surround the rectangular parallelepiped first packaging material 41 that houses the battery 4. The tip-over prevention unit 421 does not have to be connected to the second packaging material 42 in advance, and may be packaged with the first packaging material 41 that houses the battery 4, as shown in FIGS. 5A and 5B.

[0082] A two-dimensional code 425 is printed on the outer surface of the lid portion of the second packaging material 42, i.e., on the top surface when assembled. The two-dimensional code 425 includes encoded control data (e.g., a page address to be loaded by a browser) that causes the service app 3P to display a screen for notifying a trouble-shooting service provider in the event of a liquid leak. When the user photographs the two-dimensional code 425 with the camera of the acquisition unit 35, the user terminal device 3 launches the service app 3P or a web browser application program to display the notification screen.

[0083] The manufacturer stores in the storage unit 11 of the information processing device 1 the date and time the second packaging material 42 itself was shipped and company identification data identifying the sales company to which the second packaging material 42 was shipped, in association with the battery identification data attached to the shipped second packaging material 42. The battery information processing system 100 will handle problems on the condition that the sales company ships the battery 4 housed in the second packaging material 42 within a predetermined period (e.g., three months) from the date and time the second packaging material 42 itself was shipped from the manufacturer. If the battery 4 arrives at the user after the predetermined period has elapsed since the second packaging material 42 was shipped, the information processing device 1 will not accept registration of battery identification data from the user, as will be described later (see FIG. 6).

[0084] When a user purchases a battery 4 from a sales company through electronic commerce, the sales company packs the first packaging material 41 containing the battery 4 in a second packaging material 42 and ships it to the user.

[0085] <Delivery completed / registration> The user receives the battery 4 packaged in the first packaging material 41 and the second packaging material 42. After unpacking the battery 4, the user checks the seal medium 422 shown in FIG. 4. As described above, the seal medium 422 contains information about the registration process and a telephone number for receiving trouble support from businesses participating in the battery information processing system 100. The user starts the service app 3P using the user terminal device 3 and performs an operation to register the battery identification data. In response to the registration operation, the battery information processing system 100 executes a process to accept the registration.

[0086] FIG. 6 is a flowchart showing an example of a procedure for accepting registration of battery identification data in the battery information processing system 100. As shown in FIG.

[0087] The processing unit 30 of the user terminal device 3 starts the service app 3P (step S301), and if it is the first time the service app 3P is started, displays an input screen for registration data including battery identification data (step S302). The input screen displayed in step S302 includes an input field for inputting the battery identification data. If the user photographs the sticker medium 422 (or the attached card 424) shown in FIG. 4 using the acquisition unit 35, which is a camera, and starts the service app 3P, the battery identification data read from the two-dimensional code 423 is displayed in the input field as having already been entered.

[0088] On the displayed input screen, the processing unit 30 accepts input of registration data including at least the battery identification data and the purchase date of the battery (step S303). The input screen displayed in step S302 may include an operation interface for operating the acquisition unit 35 that acquires the battery identification data. When this operation interface is selected in step S303, the processing unit 30 acquires the battery identification data using the acquisition unit 35 (camera or short-range wireless communication device).

[0089] In step S303, the processing unit 30 may accept, as registration data, input of product number data of the battery 4. The product number data may be printed on the sealing medium 422 of the second packaging material 42, or may be encoded in the two-dimensional code 423.

[0090] In step S303, the processing unit 30 may accept input of user identification data for identifying the user, which is issued to the user from the battery information processing system 100 as registration data. The user identification data may be identification data consisting of alphanumeric characters, or may be a name or a message app account. The user identification data may be replaced with terminal identification data such as an email address or a phone number for identifying the user terminal device 3.

[0091] In step S303, the processing unit 30 may accept input of transaction identification data as registration data for identifying the transaction when the user purchased the battery 4. The transaction identification data is data issued by the e-commerce platform when the battery 4 is purchased. The transaction identification data is stored in the e-commerce platform so as to identify when the purchase request was made, from which seller the battery was delivered, via which delivery company, and in which delivery vehicle. By registering the transaction identification data, it is possible to identify the purchase date of the battery 4, the seller of the battery 4, and the delivery company that delivered the battery 4.

[0092] In step S303, the processing unit 30 may accept, as registration data, an input of the installation date when the user installed the battery 4 in the vehicle. The installation date can be referenced and used in the corresponding service described later.

[0093] In step S303, the processing unit 20 may accept, as registration data, an input of an identification code attached to the first packaging material 41 in which the battery 4 was packed or to the battery 4 itself. The identification code is attached by the manufacturer, and enables the manufacturing date, shipping date from the manufacturer, etc. to be linked to data at the time of shipping from the sales company, etc.

[0094] The processing unit 30 transmits the registration data including the battery identification data and the purchase date received in step S303 to the information processing device 1 via the communication unit 32 (step S304).

[0095] The processing unit 10 of the information processing device 1 receives registration data including the battery identification data and the purchase date (step S101). The processing unit 10 determines whether the current time is within a predetermined period since the second packaging material 42 to which the battery identification data included in the registration data is attached is shipped by the manufacturer (step S102).

[0096] If it is determined that the purchase date is within the predetermined period (S102: YES), the purchase date data is stored in the battery DB 111 in association with the battery identification data (step S103). In step S103, if the processing unit 10 has received other data (user identification data, product number data, or transaction identification data) in step S101, the processing unit 10 also stores these data.

[0097] In step S103, if the registration data includes an identification code attached to the first packaging material 41 or the battery 4 itself, the processing unit 10 may store data such as the manufacturing date and shipping date of the battery associated with the identification code.

[0098] The processing unit 10 transmits a notification of completion of storing the registered data in the battery DB 111 to the user terminal device 3 from the communication unit 12 (step S104).

[0099] Thereafter, the battery 4 packed in the second packaging material 42 with the target battery identification data attached thereto becomes the target of the trouble-shooting service provided by the battery information processing system 100.

[0100] The processing unit 30 of the user terminal device 3 receives the notification (step S305), displays the notification content on the display unit 33 (step S306), and ends the process.

[0101] If it is determined in step S102 that the predetermined period has not elapsed (S102: NO), the processing unit 10 transmits an error notification to the user terminal device 3 from the communication unit 12 (step S105).

[0102] The processing unit 30 of the user terminal device 3 receives the notification (S305), displays the notification content on the display unit 33 (S306), and ends the process.

[0103] Fig. 7 is a diagram showing an example of the contents of an input screen 331 displayed on the user terminal device 3. The input screen 331 in Fig. 7 is displayed on the display unit 33 of the user terminal device 3 when the service app 3P is launched for the first time. The input screen 331 includes an input field 332 for battery identification data and an input field 333 for the purchase date, and also includes input fields 334 for order number, product number, etc. The battery identification data (serial number) has already been entered in the input field 332 of the input screen 331 in Fig. 7.

[0104] On input screen 331, adjacent to input field 333 for product number data, there is provided button 335 for activating acquisition unit 35 to read the product number data via a two-dimensional code or near-field wireless communication. When the user selects button 335, the user photographs, for example, a character string indicating the product number data or a two-dimensional code of the product number data printed on the surface of first packaging material 41. This enables acquisition unit 35 to acquire the product number data.

[0105] The input screen 331 includes a registration button 336 for transmitting to the information processing device 1 the registration data entered in the input fields 331-334 or the registration data acquired by selecting a button 335.

[0106] 7, the information processing device 1 can store registration data including at least the purchase date in association with the battery identification data in the battery DB 111. As a result, if the battery identification data is specified, the purchase date can be identified for a battery sold within a predetermined period in the second packaging material 42. In response to a reference request from the business operator terminal device 2, the information processing device 1 can respond to each business operator terminal device 2 with the purchase date.

[0107] Through the above-described registration reception procedure, the user can receive troubleshooting support for the battery 4 purchased through electronic commerce from businesses participating in the battery information processing system 100. Below, the troubleshooting procedures will be specifically explained according to the type of trouble.

[0108] <Trouble: Dead battery> When a user who is about to drive a vehicle equipped with a battery 4 purchased through electronic commerce realizes that the battery is dead, the user recognizes the telephone number to call in case of battery trouble on the sticker medium 422 (or the attached card 424) attached to the second packaging material 42. The sticker medium 422 or the attached card 424 should be stored in the vehicle equipped with the battery 4 so that it can be removed. The user contacts a trouble-shooting business via the telephone number or service app 3P.

[0109] When the trouble-handling business receives a call from the user, it asks for the battery identification data of the battery 4 in question (interrogation). Using the business terminal device 2, the business specifies the battery identification data and sends a request to the information processing device 1 to view information on the battery 4. Instead of contacting the business by telephone or the like, the user terminal device 3 may receive the battery identification data and details of the malfunction on the service app 3P. When notifying the corresponding service business of the malfunction on the service app 3P, the user terminal device 3 may notify the corresponding service business of location data identified using a GPS receiver via the service app 3P.

[0110] For a user who uses a battery 4 for which registration data is stored, the corresponding service provider determines the nature of the trouble and whether or not the battery 4 is eligible for service, and then arranges for service. Figure 8 is a flowchart showing an example of a procedure for referring to battery data in the battery information processing system 100.

[0111] The processing unit 20 of the business operator terminal device 2 displays a reception screen for battery identification data of the battery 4 to be referenced based on the business operator terminal program 2P (step S201). The display of the input screen in step S201 may be realized by acquiring a web page from the information processing device 1 based on an account issued to the business operator and outputting it using a web browser program. If the account is an account issued to a compatible service business operator, the information processing device 1 transmits a web page of the reception screen for receiving a reference request (a search request for the battery 4) to the business operator terminal device 2.

[0112] The reception screen displayed in step S201 includes at least an input field for inputting battery identification data of the target battery 4. The reception screen may also include a reception screen for the medical interview results (details of the problem). The reception screen may also include options for selecting the details of the problem with the battery 4 (for example, "leakage," "dead battery," etc.).

[0113] The processing unit 20 receives at least the input of battery identification data on the displayed reception screen (step S202). The processing unit 20 transmits a reference request including the battery identification data received in step S202 to the information processing device 1 via the communication unit 22, in association with the business identification data of the corresponding service business (step S203). In step S203, the processing unit 20 may transmit the result of the medical interview (details of the trouble) to the information processing device 1.

[0114] The processing unit 10 of the information processing device 1 receives a reference request including the battery identification data (step S111), and reads out the registration data stored in the battery DB 111 using the battery identification data (step S112). In step S112, the processing unit 10 reads out at least the purchase date. If the manufacturing date and shipping date are associated with the battery identification data, the processing unit 10 also reads out this information.

[0115] The processing unit 10 determines whether or not the guarantee is possible based on the read registered data (step S113).

[0116] The processing unit 10 responds to the business operator terminal device 2 with the battery identification data, the read registration data, and the determination result of step S113 (step S114).

[0117] The processing unit 20 of the business operator terminal device 2 receives the response to the reference request (step S204), displays the returned registered data on the display unit 23 (step S205), and ends the process.

[0118] In step S205, the processing unit 20 may accept input of the medical examination result (details of the trouble) on the screen displaying the registered data. In this case, the processing unit 20 transmits the medical examination result to the information processing device 1. The information processing device 1 that has received the medical examination result stores the medical examination result in the battery DB 111 in association with the battery identification data.

[0119] The operator of the service provider notifies the corresponding service provider of the location etc. obtained from the user based on the contents of the registration data displayed in step S205 and the results of the medical interview, and arranges for the delivery of a replacement product if one is required.

[0120] After determining whether or not the problem can be guaranteed (S113), the processing unit 10 of the information processing device 1 may execute a process to identify the content (manual) of the next troubleshooting action to be taken and / or other compliant service providers to be notified. The processing unit 20 of the provider terminal device 2 may execute the identification process. The provider terminal device 2 displays the identified response content on the display unit 23. The response content may include the content that the operator should respond to the user, the content that should be elicited from the user, and the method of notifying other compliant service providers. An interface for notifying other compliant service providers to be notified may be displayed on the display unit 23. When the interface for notification is selected, the provider terminal device 2 or the information processing device 1 can automatically transmit the interview result to the provider terminal device 2 to be notified using the provider identification data, and start the procedure.

[0121] Fig. 9 is a diagram showing an example of the contents of the reception screen 231. The reception screen 231 is displayed on the display unit 23 of the business operator terminal device 2. The reception screen 231 shown in Fig. 9 includes an input field 232 for battery identification data, an input field 233 for the reception date, an input field 234 for the medical interview content, and an input field 235 for transaction identification data.

[0122] The reception screen 231 includes a reference request button 236 for transmitting the data received in the input fields 232-235 to the information processing device 1 as a reference request.

[0123] An operator of the corresponding service provider operates the reception screen 231 shown in Fig. 9. The information processing device 1 can indicate to the operator whether or not the battery 4 in question is eligible for the trouble response service depending on whether or not traceability data including the battery identification data and the purchase date is stored in the battery DB 111.

[0124] The input and output of data such as battery identification data at the service provider is not limited to the method via an interface as will be described with reference to Fig. 9. It may be possible to transmit a reference request including identification data of one or more batteries indicating the content of the troubleshooting received and stored by the corresponding service provider to the information processing device 1, receive a response from the information processing device 1 in response to this, and display data associated with the battery identification data provided by the information processing device 1 in a list form.

[0125] <Problem 2: Leakage> The registration process described with reference to Figures 6 and 7 is performed when the battery 4 delivered to the user has not experienced any leakage problems. Conversely, there may be cases where leakage has occurred when the user receives the battery 4. If leakage has occurred, the user will not proceed to the registration operation shown in Figures 6 and 7. When the user visually recognizes leakage, they can check the seal medium 422 shown in Figure 4 and recognize the measures to take in the event of leakage that are printed on the seal medium 422.

[0126] Solutions include contacting the customer by phone and via the service app 3P.

[0127] The user who recognizes the phone number contacts a company that handles leaks. In response to the user's call, the company that handles leaks obtains the transaction identification data and battery identification data of the battery 4 purchased by the user, and can store the battery identification data of the second packaging material 42 used to deliver the leaking battery 4 using the processing procedure shown in Figure 8.

[0128] When contacting via the service app 3P, the user uses the camera of the acquisition unit 35 of the user terminal device 3 to photograph the two-dimensional code 425 printed on the top surface of the second packaging material 42. Based on the control data encoded in the two-dimensional code 425, the user terminal device 3 notifies the corresponding service provider or displays a notification screen on the display unit 33.

[0129] FIG. 10 is a schematic diagram of a notification screen 337. As shown in FIG. 10, the notification screen 337 includes a message notifying the user that a liquid leak has occurred. The notification screen 337 in the example of FIG. 10 also includes a call button 338 that allows the user to talk to an operator of the service provider. When the processing unit 30 of the user terminal device 3 reads control data from the two-dimensional code 425 using the service app 3P, the processing unit 30 transmits a notification message of the occurrence of a liquid leak from the communication unit 32 to the information processing device 1. The notification message transmitted to the information processing device 1 includes the telephone number of the user terminal device 3. When the information processing device 1 receives the notification message, the information processing device 1 may transmit a message to the operator terminal device 2 of the service provider that will handle the occurrence of the liquid leak, to call the telephone number of the user terminal device 3.

[0130] In response to the notification message, an operator of a service provider that handles leakage attempts to call the user terminal device 3. Conversely, if the call button 338 is selected on the notification screen 337, the operator accepts the call from the user. The operator obtains data about the battery 4, including battery identification data, through an interview. The operator makes arrangements with a service provider that will ship a replacement product. At this time, the operator asks the user for a shipping address for the replacement product and notifies the service provider that the replacement product should be shipped. The operator may also use the provider terminal device 2 to attempt to call the phone number included in the notification message.

[0131] An operator of the replacement product delivery service provider will package the replacement battery 4, which has already been packed in the first packaging material 41, in the second packaging material 42 and deliver it to the address specified by the user. The leakage service provider may collect the leaking battery 4. The battery 4 may be repackaged in the second packaging material 42 that was used to deliver the replacement product and sent back.

[0132] If a leak occurs, the battery identification data corresponding to the battery 4 is not stored in the memory unit 11 of the information processing device 1. A service provider that handles leaks may send a reference request including the battery identification data of the leaking battery 4 from the provider terminal device 2 to the information processing device 1. The information processing device 1 stores the battery identification data of the leaking battery 4, making it possible to identify the sales company. If the order number can be obtained from the user, an operator of the trouble response service provider uses the provider terminal device 2 to store the order number, i.e., the transaction identification data, in the information processing device 1. The transaction identification data makes it possible to identify the sales company and delivery company involved in the delivery of the leaking battery 4.

[0133] In this way, the second packaging material 42 used to ship the battery 4 purchased through e-commerce prevents the battery 4 from being delivered lying down, and also allows the user to easily recognize the battery identification data of the battery 4 packed in the second packaging material 42, the telephone number of a company that handles leaks, etc. This eliminates the need to worry about whether to contact the manufacturer, seller, or delivery company in the event of a problem, and reduces the user's anxiety and dissatisfaction with purchasing the battery 4 through e-commerce.

[0134] If no leakage occurs when the battery 4 is delivered to the user, or if a replacement battery is sent from the manufacturer after leakage occurs, the user can install the battery 4 in the vehicle and use it. Even if the battery 4 is successfully installed, it may leak after installation and cause vehicle damage. Even in such a case, the user can recognize the telephone number for trouble on the sealing medium 422 (or the attached card 424) of the second packaging material 42 used for the battery 4 purchased through e-commerce and contact a company that handles leakage. The user may take a photo of the exterior of the battery 4 using the camera of the acquisition unit 35 of the user terminal device 3. The user terminal device 3 may transmit the captured image data to the information processing device 1 in association with the battery identification data using the service app 3P. Storing the image data in the battery DB 111 so that it can be accessed from the company terminal device 2 may facilitate the operator's medical interview. The leak service provider can determine whether or not warranty coverage is possible and take appropriate action by recognizing the registered data related to traceability, including the purchase date and transaction identification data, based on the registered battery identification data, as shown in Figures 7 and 8. The user can receive appropriate assistance from the trouble-response service provider, such as battery replacement or repair arrangements, which is expected to improve user satisfaction when purchasing the battery 4 through e-commerce.

[0135] (Second embodiment) In the second embodiment, the information processing device 1 receives and stores shipping data when the sales company ships the battery 4. The configuration of the battery information processing system 100 in the second embodiment is the same as that in the first embodiment, except for the procedure for receiving the shipping data and the procedure for registration by the user. Therefore, among the configurations shown in the second embodiment, the configurations common to the first embodiment are assigned the same reference numerals and detailed description thereof will be omitted.

[0136] The sales company packs the first packaging material 41 containing the battery 4 in the second packaging material 42 and, upon completing delivery to the user, uses the company terminal device 2 to register delivery data including battery identification data of the delivered battery 4 in the information processing device 1. FIG. 11 is a flowchart showing an example of a data registration procedure for the delivered battery 4 in the battery information processing system 100.

[0137] The processing unit 20 of the business operator terminal device 2 displays an input screen for shipping data based on the business operator terminal program 2P (step S211). The display of the input screen in step S211 may be realized by obtaining a web page from the information processing device 1 based on an account issued to the business operator and outputting it using a web browser program. If the account is an account issued to a sales business operator, the information processing device 1 transmits a web page of an input screen for registering shipping data to the business operator terminal device 2.

[0138] The input screen displayed in step S211 includes an input field for inputting battery identification data attached to the second packaging material 42 in which the battery 4 to be shipped is packed (has been packed). The input screen may already have entered business operator identification data that identifies the business operator corresponding to the account. The input screen displayed in step S211 may also include an input field for inputting transaction identification data issued when the user places an order on the e-commerce platform.

[0139] On the displayed input screen, the processing unit 20 accepts input of shipping data including at least battery identification data and a shipping date (step S212). In step S212, the processing unit 20 may accept, as shipping data, not only the battery identification data and the shipping date but also business identification data of the selling business. In step S212, the processing unit 20 may also accept input of transaction identification data as shipping data. In step S212, the processing unit 20 may also accept input of business identification data of the delivery business that will deliver the product.

[0140] The processing unit 20 causes the communication unit 22 to transmit the battery identification data and shipping data including the shipping date received in step S212 to the information processing device 1 in association with the business identification data of the sales business (step S213).

[0141] The processing unit 10 of the information processing device 1 receives shipping data including the battery identification data and the shipping date (step S121). The processing unit 10 determines whether the battery identification data included in the shipping data indicates that the current time is within a predetermined period of time since the second packaging material 42, to which the seal medium 422 including the battery identification data is affixed, was shipped from the manufacturer (step S122).

[0142] If it is determined that the date is within the predetermined period (S122: YES), the processing unit 10 stores the data of the shipping date in the battery DB 111 in association with the battery identification data included in the shipping data (step S123).The processing unit 10 then transmits a notification of completion of storage of the shipping data from the communication unit 12 to the user terminal device 3 (step S124).

[0143] The battery DB 111 stores the shipping date in association with the battery identification data. This makes it possible to predict after the fact whether the battery 4 for which only the shipping date is stored had any leakage at the time of shipping from the sales company.

[0144] The processing unit 20 of the business operator terminal device 2 receives the notification (step S214), displays the notification content on the display unit 23 (step S215), and ends the processing.

[0145] If it is determined in step S122 that the predetermined period has not elapsed (S122: NO), the processing unit 10 transmits an error notification to the operator terminal device 2 from the communication unit 12 (step S125).

[0146] The processing unit 20 of the business operator terminal device 2 receives the notification (S214), displays the notification content on the display unit 23 (S215), and ends the processing.

[0147] Fig. 12 shows an example of the content of an input screen 237 for a sales company. The input screen 237 in Fig. 12 is displayed when an operator of the sales company uses the company terminal device 2 to access a web page provided by the information processing device 1 and logs in with an account.

[0148] The input screen 237 includes an input field 238 for battery identification data and an input field 239 for the shipping date. The input screen 237 displays the business identification data of the sales business. The input screen 237 also includes a registration button 240 for transmitting the shipping data entered in the input field 239 to the information processing device 1. The input screen 237 may also have a field for accepting transaction identification data or identification data of the shipping business that carried out the shipping. This allows an operator of the corresponding service business to check after the fact whether there was a problem with the shipping business's shipping and to take appropriate action.

[0149] In the second embodiment, the procedure shown in Fig. 6 is also executed as a procedure for registering battery identification data by a user. In the second embodiment, the determination process in step S102 of the procedure shown in Fig. 6 may be replaced by a determination as to whether or not the battery identification data included in the registration data has already been stored as shipping data in the battery DB 111. This is because, when the shipping data has been registered by the sales company as shown in Fig. 10, a determination as to whether or not the shipping of the battery 4 from the sales company is within the predetermined period has already been made (S122).

[0150] In the second embodiment, too, a service provider who receives a telephone inquiry from a user about a problem with a battery 4 purchased via electronic commerce, such as a dead battery or a leak, can recognize the contents of the registered data, including the purchase date and transaction identification data. Based on the contents of the registered data, the service provider can determine whether or not warranty coverage is available and can take appropriate action. The user can receive appropriate assistance from the trouble-handling service provider, such as battery replacement or repair arrangements, and this is expected to improve user satisfaction when purchasing a battery 4 via electronic commerce.

[0151] In the battery information processing system 100 of the first and second embodiments described above, the data collected and made viewable by the information processing device 1 is data on auxiliary batteries purchased through electronic commerce. However, the data may also be data related to warranties for other vehicle parts.

[0152] The embodiments disclosed above are illustrative in all respects and are not restrictive. The scope of the present invention is defined by the claims, and includes all modifications within the meaning and scope of the claims. [Explanation of symbols]

[0153] 1. Information processing equipment 10 Processing section 11 Storage section 111 Battery DB 1P Information Processing Program 2. Operator terminal equipment 20 Processing section 23 Display section 3 User terminal equipment 30 Processing section 33 Display section 3P service app 41 First packaging material 42 Second packaging material 421 Fall prevention unit 422 Sealing Media 423 2D code 424 Cards 425 2D code

Claims

1. A packaging material for packaging a battery already packed in a first packaging material together with the first packaging material, a tip-over prevention part that prevents the battery from tipping over inside the first packaging material in which the battery is packed, The battery includes contact information for when the battery leaks due to a fall or when the battery runs out of power, and battery identification data for identifying the battery. Packaging materials.

2. When the battery identification data is read by a computer, a two-dimensional code is attached which encodes control data that causes the computer to notify the operator terminal device of the operator corresponding to the battery of the leakage or dead battery along with the battery identification data. The packaging material according to claim 1.

3. the packaging material is shipped from a manufacturer of the battery together with the battery already packed in the first packaging material; Information including purchase information that can identify the shipping date or warranty start date of the battery is stored in a database in association with the battery identification data via a computer that reads the battery identification data. The packaging material according to claim 1.

4. When the battery identification data is read by a computer, the serial number for identifying the battery, which is associated with the battery identification data and linked to the manufacturing date and shipping date by the battery manufacturer, is notified to the computer by the computer to an operator terminal device of an operator that handles trouble response services related to the battery. The packaging material according to claim 1.

5. The battery identification data or a two-dimensional code encoding the battery identification data is printed on the battery. The packaging material according to any one of claims 1 to 4.

6. A print medium on which the battery identification data or a two-dimensional code encoding the battery identification data is printed is attached. The packaging material according to any one of claims 1 to 4.

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