Systems, programs, and methods

Abstract

At least one object of the present invention is to provide a system for evaluating users based on responses received from them. [Solution] A system comprising at least one computer device, comprising: a question output means for outputting questions to a user; a response receiving means for receiving answers to the outputted questions; and an evaluation calculation means for calculating an evaluation value of the user based on the received answers according to predetermined evaluation rules, wherein the questions are: a first action question concerning the degree of execution of the user's actions; a second action question related to the first action question; a third action question concerning the degree of execution of the user's actions from the perspective of others; a perception question concerning the user's perception of the importance of their actions; a question concerning goals; a question concerning the degree of goal achievement; a state question concerning the user's condition; a behavior question concerning appropriate user behavior; and / or a question concerning the user's workload.

Description

Technical Field

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[0001] The present invention relates to a system, a program, and a method.

Background Art

[0002] In order to educate employees in a company, questions about social common sense and job content are posed to the employees and they are asked to answer.

[0003] For example, Patent Document 1 discloses a system that poses questions about appropriate actions to users such as employees before the start or at the initial stage of a predetermined period and at the end or after the end of the predetermined period, and obtains answers regarding the degree of execution of appropriate actions.

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

[10] The system described in [9], wherein the reporting means transmits, as response information, information about users who meet predetermined conditions regarding their responses to status questions, users who have not provided responses, users who meet predetermined conditions regarding the status of their responses, and / or user evaluation values ​​calculated according to predetermined evaluation rules based on the responses received;

[11] The system according to [9] or

[10] , comprising a reporting condition setting means for setting a user corresponding to the response information transmitted by the reporting means, and / or the time for transmitting the response information by the reporting means, in accordance with input from an administrator;

[12] A computer device functions as a reporting means for transmitting, at a predetermined time, answer information regarding answers to questions posed to a user to an administrator terminal operated by an administrator who manages the user, wherein the questions are a first action question regarding the degree to which the user performs an action, a second action question related to the first action question, a third action question regarding the degree to which the user performs an action from the perspective of others, an awareness question regarding the user's awareness of the importance of their actions, a question regarding goals, a question regarding the degree to which goals are achieved, a status question regarding the user's condition, an action question regarding appropriate user behavior, and / or a question regarding the user's workload;

[13] A method performed in a system comprising at least one computer device, comprising: a question output step of outputting a question to a user; a response reception step of receiving a response to the outputted question; and a reporting step of transmitting response information relating to the response to the question to an administrator terminal operated by an administrator who manages the user at a predetermined time, wherein the question is a first action question relating to the degree of the user's performance of an action; a second action question relating to the first action question; a third action question relating to the degree of the user's performance of an action as seen by others; a perception question relating to the user's perception of the importance of an action; a question relating to a goal; a question relating to the degree of achievement of a goal; a status question relating to the user's state; a behavior question relating to the user's appropriate behavior; and / or a question relating to the user's workload; This can be achieved. [Effects of the Invention]

[0008] According to the present invention, a system for evaluating users based on responses received from them can be provided.

[0009] According to the present invention, a system can be provided for reporting information regarding answers to questions to an administrator at a predetermined time. [Brief explanation of the drawing]

[0010] [Figure 1] This is a block diagram showing the configuration of a system according to an embodiment of the present invention. [Figure 2] This is a block diagram showing the configuration of a first user terminal, a second user terminal, or a third user terminal according to an embodiment of the present invention. [Figure 3] This is a block diagram showing the configuration of a server device according to an embodiment of the present invention. [Figure 4] This figure shows a flowchart of the response input process at the start of a predetermined period for the first user terminal according to an embodiment of the present invention. [Figure 5] This figure shows a flowchart of the response input process at the end of a predetermined period for the first user terminal according to an embodiment of the present invention. [Figure 6] This figure shows a flowchart of the response input process at the end of a predetermined period for a second user terminal according to an embodiment of the present invention. [Figure 7] This figure shows a flowchart of the aggregation process according to an embodiment of the present invention. [Figure 8] This figure shows a flowchart of the notification setting process according to an embodiment of the present invention. [Figure 9] This figure shows a flowchart of the notification process according to an embodiment of the present invention. [Figure 10] This figure shows a display screen according to an embodiment of the present invention. [Figure 11] This figure shows a display screen according to an embodiment of the present invention. [Figure 12] This figure shows a display screen according to an embodiment of the present invention. [Figure 13] It is a diagram showing a display screen according to an embodiment of the present invention. [Figure 14] It is a diagram showing a display screen according to an embodiment of the present invention. [Figure 15] It is a diagram showing a display screen according to an embodiment of the present invention. [Figure 16] It is a diagram showing a display screen according to an embodiment of the present invention. [Figure 17] It is a diagram showing a flowchart of an evaluation rule setting process according to an embodiment of the present invention. [Figure 18] It is a diagram showing a flowchart of a user evaluation process according to an embodiment of the present invention. [Figure 19] It is a diagram showing a flowchart of an evaluation output process according to an embodiment of the present invention. [Figure 20] It is a diagram showing a flowchart of a report condition setting process according to an embodiment of the present invention. [Figure 21] It is a diagram showing a flowchart of a reporting process according to an embodiment of the present invention. [Figure 22] It is a diagram showing a display screen according to an embodiment of the present invention. [Figure 23] It is a diagram showing a display screen according to an embodiment of the present invention. [Figure 24] It is a diagram showing a display screen according to an embodiment of the present invention. [Figure 25] It is a diagram showing a display screen according to an embodiment of the present invention.

Embodiments for Carrying Out the Invention

[0011] Hereinafter, embodiments of the present invention will be described. However, the present invention is not limited to the following embodiments as long as it does not conflict with the gist of the present invention. The order of each process constituting the flowchart described below may be arbitrary within the range where there is no contradiction or inconsistency in the process content, and within the range where there is no contradiction or inconsistency in the process content, it is also possible to omit a part of each process constituting the flowchart or add a new process to each process constituting the flowchart.

[0012] Figure 1 is a block diagram showing the configuration of a system according to an embodiment of the present invention. As shown in the figure, the system consists of, for example, first user terminals 1a to 1z, second user terminal 2, third user terminal 3, server device 4, and communication network 5. In this invention, the system may consist of only one computer device. Also, the server device 4 may function distributed across multiple computer devices.

[0013] The first user terminal 1 is owned and operated by the first user who is in a position to receive guidance, education, or support. The first user terminals 1a to 1z are owned and operated by each of the multiple first users. The first user terminal 1 can communicate with the server device 4 via the communication network 5. The first user terminal 1 has a dedicated application installed for using the system of the present invention.

[0014] The second user terminal 2 is owned and operated by a second user who is in a position to manage, evaluate, guide, educate, assist, or support the first user. When this system is used within a company, for example, the first user may be a subordinate and the second user may be a superior. Multiple second users may each own and operate multiple second user terminals 2. The second user terminal 2 can communicate with the server device 4 via the communication network 5. A dedicated application for using the system of the present invention is installed on the second user terminal 2.

[0015] The third user terminal 3 is owned and operated by a third user who is in a position to manage, evaluate, guide, educate, assist, or support the second user. If this system is used for employee training within a company, the first user is a subordinate, the second user is the first user's superior, and the third user is the second user's superior or a human resources representative. Multiple third users may each own and operate multiple third user terminals 3. The third user terminal 3 can communicate with the server device 4 via the communication network 5. The third user terminal 3 has a dedicated application installed for using the system of the present invention.

[0016] The system of the present invention is preferably used when the first user is in a position to receive guidance, education, or support. The system of the present invention can be used, for example, in personnel training in a company. The first user, a subordinate, receives from the server device 4, on the first user terminal 1, recommended actions or guidelines regarding actions (hereinafter also referred to as "guidelines for actions") and questions regarding said actions and / or said guidelines, and transmits answers to the questions. Here, "action" means to perform an action, and "guidelines for actions" means a policy, standard, or guide when performing an action.

[0017] The server device 4 then receives the responses and can compile the results. The supervisor, who is the second user, also receives questions about the first user's actions from the server device 4 on the second user terminal 2 and sends answers to the questions back to the server device 4.

[0018] Furthermore, the server device 4 can evaluate the first user according to predetermined evaluation rules based on the received responses. In addition, the server device 4 can transmit the response information regarding the answers to the questions to the second user terminal 2 and / or third user terminal 3, which are operated by the second user and / or third user who manage the first user, at a predetermined time.

[0019] Furthermore, the system of the present invention can be used, for example, in the training of athletes. The first user, an athlete, receives guidelines regarding actions and questions regarding those actions and / or guidelines from the server device 4 at the first user terminal 1, and transmits answers to the questions. The server device 4 then receives these answers and can compile the results of the answers. The second user, a coach, also receives questions regarding the first user's actions from the server device 4 at the second user terminal 2, and transmits answers to the questions to the server device 4.

[0020] The system of the present invention can also be used for student education (first user is a student, second user is a teacher), child education (first user is a child, second user is a parent or guardian), and so on.

[0021] Each of the first user terminal 1, second user terminal 2, and third user terminal 3 is not particularly limited as long as it is a computer device having a display screen and an input unit. Each of the first user terminal 1, second user terminal 2, and third user terminal 3 may be a stationary type or a portable type that the user can carry when moving. Examples of the first user terminal 1, second user terminal 2, and third user terminal 3 include conventional mobile phones, tablet terminals, smartphones, and desktop or notebook personal computers.

[0022] Figure 2 is a block diagram showing the configurations of a first user terminal, a second user terminal, and a third user terminal according to an embodiment of the present invention. Each of the first user terminal 1, the second user terminal 2, and the third user terminal 3 is equipped with a control unit 11, a main memory 12, a storage unit 13, an input device 14, a display device 15, and a communication interface 16, and is connected to each other by a bus.

[0023] The control unit 11 consists of a CPU and ROM. The control unit 11 executes programs stored in the storage unit 13 and controls the first user terminal 1, the second user terminal 2, and the third user terminal 3, respectively. RAM is used as the main memory 12. The main memory 12 is the work area of ​​the control unit 11. The storage unit 13 is a storage area for saving programs and data. The control unit 11 performs calculations based on the programs and data read from the main memory 12, as well as the data input by the input device 14.

[0024] The display device 15 has a display screen. The control unit 11 outputs a video signal for displaying an image on the display screen according to the result of the calculation processing. Here, the display screen may be a touch panel equipped with a touch sensor. In this case, the touch panel functions as an input device 14.

[0025] The communication interface 16 can be connected to the communication network 5 wirelessly or via a wired connection, and can send and receive data with the server device 4 via the communication network 5. The data received via the communication interface 16 is loaded into the main memory 12, and calculation processing is performed by the control unit 11.

[0026] Figure 3 is a block diagram showing the configuration of a server device according to an embodiment of the present invention. The server device 4 comprises at least a control unit 21, a main memory 22, a storage unit 23, and a communication interface 24, each connected by an internal bus.

[0027] The control unit 21 consists of a CPU and ROM, and executes programs stored in the storage unit 23 to control the server device 4. The control unit 21 also has an internal timer for timing. For example, RAM is used as the main memory 22. The main memory 22 is the work area of ​​the control unit 21. The storage unit 23 is a storage area for saving programs and data. The control unit 21 reads programs and data from the main memory 22 and performs program execution processing based on information received from the first user terminal 1, the second user terminal 2, and the third user terminal 3, respectively.

[0028] Furthermore, the program may be stored on a recording medium such as a CD-ROM. In this case, the program stored on the recording medium may be installed on the first user terminal 1, the second user terminal 2, the third user terminal 3, and / or the server device 4 to perform predetermined functions.

[0029] Alternatively, the program may be delivered from a computer device outside the system. In this case, the program delivered from the computer device outside the system may be installed on the first user terminal 1, the second user terminal 2, the third user terminal 3, and / or the server device 4, and perform predetermined functions.

[0030] The following describes the use of the present invention primarily in employee training within a company. Here, the first user is the person being trained (hereinafter referred to as "subordinate"), the second user is the person who guides, trains, and manages the subordinate (hereinafter referred to as "supervisor"), and the third user is the person who evaluates and manages the supervisor (hereinafter referred to as "HR representative"). It is also possible for the second user and / or the third user to also serve as the first user. In other words, questions may be asked to the second user and / or the third user, and the second user and / or the third user may answer the questions. It is also possible for the second user to also serve as the third user. In other words, the supervisor may also serve as the HR representative.

[0031] The first user may input answers to questions output on the first user terminal 1 at the start and / or end of a predetermined period. The second user may input answers to questions output on the second user terminal 2 at the end of a predetermined period. The output of questions and / or input of answers may be performed by launching a dedicated application and logging into the system, or by not launching a dedicated application and not logging into the system. In order to output questions and / or input answers without logging into the system, for example, the output of questions and / or input of answers may be performed on a web page specified by a URL (Uniform Resource Locator) that allows the user and the question to be answered to be identified. Answers entered without logging into the system are also stored in the system in association with the first or second user who answered.

[0032] It is preferable that information regarding the first and second users of the system is stored in advance in the server device 4 provided by the system. For example, a third user may register the user by inputting information regarding the first and second users using the third user terminal 3. Information regarding the user may include the user's name, gender, age, date of birth, date of joining the company, length of service, email address, SNS (Social Networking Service) account, assigned department, position in the assigned department, working days, working hours, and reminder time if answers to questions have not been entered. Hereinafter, the screen on which the second user and / or the third user can perform various settings such as user registration in the system will also be referred to as the administrator page.

[0033] Upon user registration, the system may assign a user ID to the user for identification purposes. When a user logs into the system, they may be required to enter their user ID, password, etc. The user may be able to set their own password. The password is stored in the system in association with the user ID.

[0034] Users may be able to view and edit information about themselves stored within the system by logging in. Furthermore, users may be able to view information about themselves stored within the system, such as past responses, aggregated response results, and user evaluation values ​​based on those responses, by logging in. Hereinafter, the screen on which users can view information about themselves within the system will also be referred to as "My Page."

[0035] The following describes the response input process at the start of a predetermined period for the first user terminal. Figure 4 is a flowchart showing the response input process at the start of a predetermined period for the first user terminal according to an embodiment of the present invention.

[0036] The process in step S1 is started before or early in the predetermined period. The period before or early in the predetermined period is also called the start of the predetermined period. If the first user operates the first user terminal 1 without delay, the execution of the processes in steps S2 to S18 will be completed before or early in the predetermined period. If the server device 4 has not received a response by the predetermined reminder time, a reminder prompting the first user terminal 1 to input a response to the question may be sent from the server device 4.

[0037] Here, the prescribed period can be set as appropriate depending on its purpose and the primary user, but for example, the working hours of subordinates can be set as the prescribed period. The period before the start of the prescribed period is the time from the start time of the prescribed period up to a predetermined number of hours before, and the initial period is the time from the start time of the prescribed period up to a predetermined number of hours after. These prescribed hours can also be set as appropriate. For example, if working hours start at 9:00 a.m., the period from 8:50 a.m. (10 minutes before the start) to 9:00 a.m. can be set as the period before the start of the prescribed period, and the period from 9:00 a.m. up to 9:10 a.m. (10 minutes after the start) can be set as the initial period.

[0038] The processes from steps S1 to S18 can be set to run repeatedly on working days, excluding holidays. By running the processes repeatedly, it is possible to obtain multiple responses from the first user over different predetermined periods.

[0039] In step S1, the process may be automatically executed before the start of a predetermined period or at an initial pre-set time. Alternatively, the execution of step S1 may be started by launching a dedicated application on the first user terminal 1 and sending a request to the server device 4 to transmit information regarding various questions.

[0040] First, a status question regarding the status of the first user is sent from the server device 4 to the first user terminal 1 (step S1). When the first user terminal 1 receives information regarding the status question regarding the status of the first user (step S2), the status question and the answer choices for the status question are displayed on the display screen of the first user terminal 1 (step S3). In this example, the status question and answer choices are displayed on the display screen, but they may also be output as audio.

[0041] Figure 10 shows a display screen according to an embodiment of the present invention. The status questions are not particularly limited, but examples include questions 31a and 31b such as "How are you feeling today?" and "Did you sleep well last night?". The number of these status questions 31 is not particularly limited, and one status question 31 may be sent to the first user terminal 1 at a time and displayed on the display screen 30, or multiple status questions 31 may be sent to the first user terminal 1 at a time and displayed on the display screen 30.

[0042] The display screen 30 also includes options for answering status questions 31. For the question "How are you feeling today?", options 32a to 32e, such as "Very bad," "Bad," "Normal," "Good," and "Great!", are associated and sent to the first user terminal 1 in step S1, and displayed on the display screen 30 of the first user terminal 1 in step S3. Similarly, for the status question 31 "Did you sleep well last night?", options 32f to 32j, such as "Not at all," "Not very well," "Normal," "Good sleep," and "Great sleep!", are associated and sent to the first user terminal 1 in step S1, and displayed on the display screen 30 of the first user terminal 1 in step S3.

[0043] The status question 31, which is sent in step S1 and displayed on the display screen 30 in step S3, may differ from day to day, but it is preferable that the same status question 31 is sent from the server device 4 even if the days are different, so that the health status and physical condition of the subordinate can be understood.

[0044] When the first user confirms the status question 31 and operates the first user terminal 1 to select one of the options 32 displayed on the display screen 30, the selected answer is sent from the first user terminal 1 to the server device 4 (step S4). Only one answer can be selected for each status question 31.

[0045] Server device 4 receives the response (step S5) and stores the status question, the date and time the response was received, and the received response in the storage unit 23, associated with the first user ID (step S6). For example, it is stored that the question "How are you feeling today?" was answered with "Feeling great!" at 9:00 AM on August 1, 2022, associated with the first user ID. A first user ID that can identify the first user is pre-set for each first user, that is, for each subordinate.

[0046] Furthermore, for the question "How are you feeling today?", numerical values ​​can be assigned to each of the responses "Very bad," "Bad," "Normal," "Good," and "Excellent!", respectively, such as "-2," "-1," "0," "1," and "2," and these values ​​can be stored as answers in step S6. Similarly, for the question "Did you sleep well last night?", numerical values ​​can be assigned to each of the responses "Not at all," "Not very well," "Normal," "Sleep well," and "Sleep very well!", respectively, such as "-2," "-1," "0," "1," and "2," and these values ​​can be stored as answers in step S6. Storing responses to status questions as numerical values ​​in this way is effective for performing the aggregation and notification processes described later based on the responses to status questions.

[0047] Next, the server device 4 identifies the action recommended to the first user to be sent to the first user terminal 1 (step S7). The storage unit 23 of the server device 4 stores multiple actions recommended to the first user, and in step S7, it identifies which of these multiple actions and the question related to that action to send to the first user terminal 1.

[0048] The method for identifying the recommended action for the first user is not particularly limited and can be designed as appropriate. For example, it may be identified randomly, according to a predetermined rule, or based on the first user's past answers to questions about appropriate actions, understanding, achievement, and / or importance. Alternatively, for example, the actions or guidelines for actions asked of the first or second user, and the history of one or more answers to quizzes about those actions, understanding, achievement, and / or importance, may be used as input data, and a machine learning-developed predictive model may be used to identify the next action to be recommended to the first user, based on the aforementioned actions or guidelines and answer history, with the actions to be recommended to the first user as output data. Alternatively, for example, the recommended action may be identified according to the selection of a system administrator, a third user, etc. The system administrator, a third user, etc. may select the actions to be identified, select the categories of the actions to be identified, or select the difficulty level of the actions to be identified. The categories of actions will be described later. The difficulty level of actions may be predetermined by the system administrator. Note that the system administrator refers to a person who manages the system itself, distinct from the users.

[0049] Here, "behaviors recommended for the first user" is a concept that includes not only the behavior itself, but also guidelines for behavior, standards for behavior, or rules for behavior. Examples of recommended behaviors for the first user stored in the storage unit 23 include, "When answering a call from a customer, try to make sure the customer has hung up before you hang up," and "Telephone etiquette can be difficult until you get used to it, but make sure you can do it properly while checking the rules and manners." The content of the recommended behaviors is not particularly limited and can be any behavior recommended in the field in which the system is used. If the system is used for employee training in a company, the recommended behaviors may be any behavior recommended in the company. Behaviors recommended in a company include behaviors recommended for employees of a particular company, behaviors recommended for people in a particular job, and behaviors recommended for general members of society.

[0050] Furthermore, behavioral questions ask about what the appropriate actions the first user should take. The concept of "questions about what appropriate actions are" includes not only questions about what appropriate actions should be taken, but also questions about how to perform the same action appropriately (it includes not only questions about the types of appropriate actions, but also questions about the nature of appropriate actions, ways of thinking, guidelines, and attitudes toward actions). The content of appropriate actions is not particularly limited and can be any action considered appropriate in the field in which the system is used. When the system is used for employee training in a company, appropriate actions may be any action considered appropriate in the company. Appropriate actions in a company include actions that are appropriate as an employee of a particular company, actions that are appropriate as a person in a particular job, and actions that are appropriate as a member of society in general.

[0051] Behavioral questions are preferably in a format where the first user selects the option they consider appropriate from multiple choices, or selects the option they consider inappropriate from multiple choices; in other words, they are in a quiz format. Hereafter, behavioral questions will also be referred to as "questions about appropriate behavior" (or "quizzes") for the first user, and answers to behavioral questions will be referred to as "answers to the quiz."

[0052] Furthermore, the first execution question asks about the degree to which the first user has performed the action before or at the beginning of the predetermined period, or even earlier. The concept of "questions about the degree to which the action has been performed" includes not only questions about the degree to which the action has been performed, but also questions about the degree to which the action has been performed in accordance with the guidelines. Hereafter, the first execution question will also be called the first user's "questions about their level of understanding," and the answer to the first execution question will be called "level of understanding." An example of a "question about their level of understanding" is "Are you able to do it now?" The same question, such as "Are you able to do it now?", can be asked for any action. If different questions are to be asked for each action, the storage unit 23 can also store the questions about the level of understanding in relation to the action.

[0053] Furthermore, the recognition questions inquire about the first user's "recognition of the importance of the action." The concept of "questions regarding the recognition of the importance of the action" includes questions regarding the recognition of the importance of the action's guidelines as well as the importance of the action's guidelines. Hereafter, recognition questions will also be referred to as "questions about importance," and the answers to recognition questions will be referred to as "importance." An example of an "importance question" is "How important is this to you?" The same "importance question," such as "How important is this to you?", can be asked for any action. If different questions are to be asked for each action, the storage unit 23 can store the importance questions in association with the action.

[0054] In step S7, once the recommended action for the first user is identified, the server device 4 sends the identified action, questions about the appropriate action, questions about the user's understanding of the action, and questions about the importance of the action to the first user terminal 1 (step S8).

[0055] Preferably, questions about appropriate behavior are those that ask the user to answer whether the behavior identified in step S7 is appropriate, or questions that ask the user to answer whether any behavior other than the behavior identified in step S7 is inappropriate (i.e., questions that ask the user to answer what kind of behavior is appropriate or inappropriate). Preferably, questions about appropriate behavior are those that ask the user to answer how to perform the same behavior as identified in step S7 appropriately, or questions that ask the user to answer how to perform the same behavior as identified in step S7 appropriately (i.e., questions about the nature, mindset, guidelines, or attitude toward appropriate behavior, or questions that ask the user to answer what kind of nature, mindset, guidelines, or attitude toward inappropriate behavior). By answering questions about appropriate behavior and confirming the correct answers, the first user can be made to understand what is appropriate behavior and how to perform it appropriately. In particular, by answering questions about appropriate behavior and confirming the correct answers at the start of a predetermined period, the first user can be made aware of the importance of taking appropriate behavior during that period.

[0056] The first user terminal 1 receives this information (step S9) and displays questions about appropriate actions, actions recommended for the first user, questions about the user's understanding of those actions, and questions about the importance of those actions on its display screen (step S10). The questions about appropriate actions, identified actions, questions about the user's understanding of those actions, and questions about the importance of those actions may be displayed on the same page, and the page may switch to display the next page after at least one question is answered. First, the questions about appropriate actions are displayed, and when an answer to the question is entered through an operation on the first user terminal 1, the "identified action" as the correct answer may be displayed along with questions about the user's understanding of those actions and / or questions about the importance of those actions. In this example, the questions about appropriate actions, actions recommended for the first user, questions about the user's understanding of those actions, and questions about the importance of those actions are displayed on the display screen, but these may also be output as audio.

[0057] In step S10, the display screen 30 of the first user terminal 1 displays a question, for example, "What should you say first in a report or presentation?" as a "question about appropriate behavior." Three answer options are displayed: "What the other person wants to know," "Facts in chronological order," and "Your own thoughts." The first user can determine which option is correct and select one of these options by operating the touch panel. Once the first user selects an option, the display screen 30 shows that "What the other person wants to know" is the correct answer and explains the question: "In reports and presentations, you should start by conveying information that the other person wants to know, such as conclusions or results." Similarly, for example, the question "Choose the most correct etiquette for ending a phone call" is displayed as a "question about appropriate behavior." Three answer options are displayed: "Because the other person may find it difficult to hang up," "After confirming that the other person has hung up," and "At the same time as the other person." When the first user selects one of the options, screen 30 displays that the correct answer is "After confirming that the other party has hung up," and explains the question, "When receiving calls from customers, try to wait until you have confirmed that the customer has hung up."

[0058] Figure 11 shows a display screen according to an embodiment of the present invention. As shown in Figure 11, the display screen 30 of the first user terminal 1 displays a question 34 regarding the level of understanding, "Are you doing this now?" in response to a guideline 33 for action, "When answering a call from a customer, try to make sure that the customer has hung up before hanging up." The answer options 35a to 35g are seven numerical levels, such as "-3", "-2", "-1", "0", "1", "2", and "3". The smaller the number, the less the displayed action is being performed, and the larger the number, the more the displayed action is being performed. If the display screen 30 is a touch panel, the first user can select an answer by touching these numbers. In this example, numerical values ​​are displayed for options 35a to 35g, but the degree of understanding may also be expressed in text, such as "I don't understand it at all", "I don't understand it very well", "I don't understand it very well", "Neither", "I understand it a little", "I understand it to some extent", and "I understand it well". Even if the options are displayed numerically below, they may also be displayed as text.

[0059] On the display screen 30 of the first user terminal 1, a question 36 regarding importance, "How important is this to you?", is displayed in response to the action guideline 33, "When answering a call from a customer, try to make sure that the customer has hung up before hanging up." The answer options 37a to 37g are displayed as seven numbers: "-3", "-2", "-1", "0", "1", "2", and "3". The smaller the number, the less important the action is to the first user, and the larger the number, the more important the action is to the first user. If the display screen 30 is a touch panel, the first user can select one of these numbers by touching it.

[0060] If the first user believes that the action guideline 33 displayed on the display screen 30 of the first user terminal 1 is inappropriate considering their own situation and position, they can select "Mismatch" on the display screen 30 to send a transmission request to the server device 4 requesting to send an action different from the one displayed. In this case, the process returns to step S7, and the recommended action for the first user is identified again. Then, the server device 4 sends the identified action, a question about the user's understanding of the action, and a question about the importance of the action back to the first user terminal 1.

[0061] The first user operates the first user terminal 1 to select options for each of the questions regarding appropriate action, understanding, and importance, and sends the selected answers to the server device 4 (step S11). For example, after selecting an option for the answer, the user can send the answer by selecting the "OK" button displayed on the display screen 30. The server device 4 receives the answers (step S12) and stores the received answers in the storage 23 (step S13). More specifically, the storage unit 23 stores the date and time the answers were received, and the received answers (i.e., understanding and importance), in association with the first user ID. For example, it is stored that, in association with the first user ID, the user answered "correct" (or "incorrect") to the question about appropriate action, "understanding level" was "3", and importance level was "2" on "August 1, 2022, 9:00 AM".

[0062] In step S12, when the server device 4 receives an answer to the question about appropriate action, the server device 4 determines whether the received answer matches the pre-stored "correct answer" to the question about appropriate action (for example, whether it matches the action identified in step S7). If the received answer matches the "correct answer," the storage unit 23 stores it as the "correct answer" to the question about appropriate action, associated with the first user ID. If the received answer does not match the "correct answer," the storage unit 23 stores it as the "incorrect answer" to the question about appropriate action, associated with the first user ID. In addition, in step S13, the storage unit 23 may not only store whether the question about appropriate action is correct or incorrect, but may also store the answer to the question about appropriate action received in step S12, along with the date and time the answer was received, associated with the first user ID.

[0063] It is also possible to repeatedly execute the processes from steps S7 to S13 within a single predetermined period. For example, after executing the processes from steps S7 to S13, the system can return to step S7 and execute the processes from steps S7 to S13 again. In this way, it is possible to obtain answers to quiz questions, understanding levels, and importance levels for multiple actions.

[0064] Next, a screen for inputting a goal for a predetermined period is displayed on the display screen of the first user terminal 1 (step S14). Figure 12 shows a display screen according to an embodiment of the present invention. The first user inputs a goal by operating the first user terminal 1. As shown in Figure 12, the display screen 30 shows pull-down menus 38a and 38b for the goal period and the target tasks or actions, and the user can select the goal period and the target tasks or actions from the multiple options in these pull-down menus 38. For example, for the goal period, the user can select from the multiple options 38 in the pull-down menu, such as "1 day," "1 week," and "1 month." By making these selections and inputting the goal value 39, the user can input a goal such as "My goal is 1 appointment per day."

[0065] The entered target is transmitted from the first user terminal 1 to the server device 4 (step S15). The transmitted response is received by the server device 4 (step S16), and the received response is stored in the storage 23 (step S17). More specifically, the storage 23 stores the date and time the response was received, and the response regarding the received target, in association with the first user ID.

[0066] In step S15, when the response is sent from the first user terminal 1 to the server device 4, a waiting screen is displayed on the display screen of the first user terminal 1 (step S18). The waiting screen may display the actions recommended to the first user that were displayed in step S10. As mentioned above, if the user returns to step S7 after executing the processes in steps S7 to S13 and then executes the processes in steps S7 to S13 again, multiple recommended actions can be displayed on the display screen. In this way, the first user can reconfirm the recommended actions.

[0067] Steps S1 to S18 complete the response input process at the start of the predetermined period for the first user terminal 1.

[0068] Next, we will explain the response input process at the end of a predetermined period for the first user terminal. Figure 5 is a flowchart showing the response input process at the end of a predetermined period for the first user terminal according to an embodiment of the present invention.

[0069] The process in step S21 begins after the end of the predetermined period. The end of the predetermined period is also referred to as the end of the predetermined period. If the first user operates the first user terminal 1 without delay, the execution of the processes in steps S22 to S32 will be completed within the predetermined period after the end of the predetermined period. If the server device 4 has not received a response by the predetermined reminder time, a reminder prompting the first user terminal 1 to input a response to the question may be sent from the server device 4.

[0070] As mentioned above, the prescribed period can be set appropriately depending on its purpose and the primary user, but for example, the working hours of a subordinate can be set as the prescribed period. The end of the prescribed period is the time from the time the prescribed period ends until a specified number of hours before, and the end of the prescribed period is the time from the time the prescribed period ends until a specified number of hours after. These prescribed hours can also be set appropriately. For example, if working hours end at 6:00 a.m., the end of the prescribed period can be set from 17:50 to 18:00 (10 minutes before the end), and the end of the prescribed period can be set from 18:00 to 18:10 (10 minutes after the end).

[0071] The process from steps S21 to S32 can be set to run repeatedly on working days, excluding holidays. By running it repeatedly, multiple responses can be obtained for the first user over different predetermined periods.

[0072] In step S21, the process may be automatically executed at the end of the predetermined period or at a predetermined time after its completion. Alternatively, the execution of step S21 may be started by launching a dedicated application on the first user terminal 1 and sending a request to the server device 4 to transmit information regarding various questions.

[0073] First, the server device 4 identifies the action to send the second execution question to the first user terminal 1 (step S21). The storage unit 23 of the server device 4 stores the action recommended to the first user, which was identified in step S7, and in step S21, the action recommended to the first user stored in this storage unit 23 is identified. In other words, within the predetermined period in 1, the action and guidance for the action recommended in the first execution question and the action and guidance for the action recommended in the second execution question will be the same.

[0074] Furthermore, the second execution question asks about the degree to which the first user performed the action during a predetermined period from the start to the end of the period for which answers are being provided. The concept of "questions about the degree to which the action was performed" includes not only questions about the degree to which the action was performed, but also questions about the degree to which the action was performed in accordance with the guidelines. Hereafter, the second execution question will also be referred to as the first user's "achievement question," and the answer to the second execution question will be referred to as the "achievement level." An example of an "achievement question" is "Were you able to do it today?" The same "achievement question," such as "Were you able to do it today?", can be asked for any action. If different questions are to be asked for each action, the storage unit 23 can also store the achievement questions in association with the action.

[0075] Once an action is identified in step S21, the server device 4 transmits the identified action and a question about the degree of achievement of that action to the first user terminal 1 (step S22). The first user terminal 1 receives this information (step S23) and displays the recommended action and the question about the degree of achievement of that action on its display screen (step S24). Here, the recommended action and the question about the degree of achievement of that action are displayed on the display screen, but these may also be output as audio.

[0076] Figure 13 shows a display screen according to an embodiment of the present invention. As shown in Figure 13, the display screen 30 of the first user terminal 1 displays a question 41 regarding the degree of achievement, "Were you able to do this today?" in response to a guideline 40 for action, "When answering a call from a customer, try to make sure that the customer has hung up before hanging up." The answer options 42a to 42g are seven numerical levels, such as "-3", "-2", "-1", "0", "1", "2", and "3". The smaller the number, the less likely the displayed action was to be performed, and the larger the number, the more likely the action was performed. "0" means that nothing has changed from usual. If the display screen 30 is a touch panel, the first user can select from these numbers by touching them.

[0077] Alternatively, in step S24, the selection rate of the quiz answers may be displayed along with the recommended action and the question about the degree of achievement of the action. Figure 16 is a diagram showing a display screen according to an embodiment of the present invention. In Figure 16, the display screen 30 of the first user terminal 1 displays a question 60 about appropriate action, answer choices 61a to 61c for the question about appropriate action, selection rates 62a to 62c for each choice, an explanation of the question 63, a question 41 about the degree of achievement, and answer choices 42a to 42g for the question about the degree of achievement.

[0078] In Figure 16, the following options are displayed for the appropriate behavior question 60, "Which of the following words should be used with caution when greeting someone outside the company?": "Hello" (61a), "Thank you for your continued support" (61b), and "Good work" (61c). The selection rate for option 61a, "Hello" (61a), is 30% (62a), the selection rate for option 61b, "Thank you for your continued support" (61b), is 10% (62b), and the selection rate for option 61c, "Good work" (61c), is 60% (62c). In Figure 16, the selection rates for each option (62a-62c) are shown as numbers and bar graphs.

[0079] Furthermore, in Figure 16, the correct answer option 61c and its selection rate 62c are displayed in a different manner than the incorrect answer options 61a-61b and their selection rates 62a-62b. In Figure 16, the correct answer option 61c is underlined. Also, in Figure 16, the bar graph showing the selection rate 62c of the correct answer option 61c is displayed in a different color than the bar graph showing the selection rates 62a-62b of the incorrect answer options 61a-61b. Alternatively, for example, the correct answer option 61 and its selection rate 62 may be displayed in a different font size than the incorrect answer options 61 and their selection rates 62. By displaying the correct answer option 61 and its selection rate 62 in a different manner than the incorrect answer options 61 and their selection rates 62, it becomes easier to understand which answer was correct.

[0080] The selection rate 62 may also be the percentage of the number of people who selected each option 62 out of the number of people who answered question 60 ((number of people who selected option 62 / number of people who answered question 60)). Alternatively, the selection rate 62 may be information that allows us to understand the percentage of the number of people who selected each option 62 out of the number of people who answered question 60. For example, the selection rate 62 may be the number of people who selected each option 62. Note that the number of people who selected each option 62 as an answer to question 60 may be stored in the storage unit 23 of the server device 4.

[0081] The method for calculating the selection rate 62 is not particularly limited and can be designed as appropriate. For example, the population for calculating the selection rate 62 may be multiple first users belonging to some or all of the companies that have introduced the system (hereinafter also referred to as "all companies"), or it may be multiple first users belonging to the company to which the first user operating the first user terminal 1 that displays the selection rate 62 belongs (hereinafter also referred to as "all companies"). Also, for example, the period for calculating the selection rate 62 may be a predetermined period corresponding to the time from the start to the end of a predetermined period (hereinafter also referred to as "working hours"), or a predetermined period corresponding to the time from a predetermined time in the past to a predetermined time (hereinafter also referred to as "previous predetermined period"). The previous predetermined period may be, for example, within the past year, or within the past five years.

[0082] If the selection rate 62 during working hours is displayed in step S24, it is preferable that the quiz be output before or at the beginning of the predetermined period, for example, when employees arrive at work. Furthermore, it is preferable that the selection rate 62 be output at the end or after the predetermined period has ended, for example, when employees leave work. By configuring it in this way, it is possible to aggregate the answers within the predetermined period. In other words, it is possible to aggregate the answers entered when employees arrive at work on the same day and display the selection rate 62 for each answer when employees leave work.

[0083] If the selection rate 62 within a predetermined period in the past is displayed in step S24, the selection rate 62 may be calculated by aggregating the answers given to the same quiz in the past. For example, as described above, if in step S7 actions corresponding to attributes set by the first user, second user, and / or third user are identified, the number of times the same quiz is output on the same day may be small. In such cases, the selection rate 62 within a predetermined period in the past may be displayed instead of the selection rate 62 within working hours on the day.

[0084] The population used to calculate the selection rate 62 may be set by the first user, the second user, and / or the third user. For example, the first user, the second user, and / or the third user may each input the population used to calculate the selection rate 62 on the terminal they operate.

[0085] If the sample size for calculating the selection rate of 62 is small, it may be possible to infer the responses and selection rates of the companies, departments, or individuals who responded.

[0086] Therefore, control may be implemented to enable the setting of a population only when certain conditions are met. For example, it may be possible to set the population to all companies if the number of companies included in all companies is 5 or more, and the number of people included in all companies is 50 or more. Alternatively, for example, it may be possible to set the population to all companies if the number of people included in all companies is 5 or more.

[0087] Alternatively, if the number of populations used to calculate the selection rate 62 is small, the selection rate 62 of a different population from the set population may be displayed, or the selection rate 62 may not be displayed at all.

[0088] Let's return to the explanation of Figure 16. In Figure 16, explanation 63 for the question is displayed, which states, "As a general rule, 'Otsukaresama desu' (thank you for your hard work) is a phrase used among family members. However, there are also relationships, such as with close business partners, where it is appropriate to say 'Otsukaresama desu' to each other. Please understand the principle and then offer a heartfelt greeting." Explanation 63 for the question may also correspond to the content of behavioral guideline 40.

[0089] For question 41 regarding the degree of achievement, and the answer choices 42a to 42g for answering the question about the degree of achievement, the explanation of Figure 13 can be referenced to the extent necessary. If the selection rate of the quiz answers is displayed together with the recommended action and the question about the degree of achievement of that action, the first user can input the degree of achievement while checking the selection rate of the quiz answers, or after checking the selection rate of the quiz answers.

[0090] In the example above, the selection rate of quiz answers was shown, but the aggregated results of the answers output in step S24 do not have to be the selection rate of quiz answers. The aggregated results of the answers output in step S24 may be aggregated results of quiz answers, level of understanding, and / or importance. For details on the aggregation of answers, refer to the description of the aggregation process below to the extent necessary.

[0091] In step S24, the first user, second user, and / or third user may be able to set whether the aggregated results of the responses output are for quiz answers, understanding, or importance. For example, the first user, second user, and / or third user may be able to input which subject's aggregated results to display on the terminal they are operating.

[0092] By displaying the aggregated results, such as the selection rate of quiz answers, at the end or end of a specified period, for example, when employees leave work, it is expected that this will prevent employees from forgetting to enter their achievement rate when leaving work.

[0093] The first user operates the first user terminal 1 to select an option in response to a question about their achievement level and sends the selected answer to the server device 4 (step S25). For example, after selecting an option for the answer, the user can send the answer by selecting the "OK" button displayed on the display screen 30. The server device 4 receives the answer (step S26) and stores the received answer in the storage 23 (step S27). More specifically, the storage unit 23 stores the date and time the answer was received and the received answer (i.e., the achievement level) in association with the first user ID. For example, it is stored that the user answered "Achievement level "4" on "August 1, 2022 at 18:00" in association with the first user ID.

[0094] If steps S7 to S13 are repeatedly executed within a predetermined period, steps S21 to S27 will also be repeatedly executed. In this way, it is possible to obtain responses regarding the degree of achievement for multiple actions, similar to the degree of understanding and importance.

[0095] Next, a screen for inputting the degree of achievement of the goal during a predetermined period is displayed on the display screen of the first user terminal 1 (step S28). Figure 14 is a diagram showing a display screen according to an embodiment of the present invention. As shown in Figure 14, for example, the display screen 30 displays the goal 43 that was entered in step S15, and the first user operates the first user terminal 1 to input the degree of achievement 44 of the displayed goal. If the goal entered in step S15 was "My goal is 1 appointment per day," then the number of appointments obtained during the predetermined period is entered.

[0096] The degree to which the entered goal has been achieved is transmitted from the first user terminal 1 to the server device 4 (step S29). The transmitted response is received by the server device 4 (step S30), and the received response is stored in the storage 23 (step S31). More specifically, the storage 23 stores the date and time the response was received and the response regarding the degree to which the goal has been achieved, in association with the first user ID.

[0097] In step S29, when the response is sent from the first user terminal 1 to the server device 4, a screen indicating that the predetermined period has ended is displayed on the display screen of the first user terminal 1 (step S32).

[0098] Steps S21 to S32 complete the response input process at the end of the predetermined period for the first user terminal 1.

[0099] In the response input process at the end of a predetermined period on the first user terminal 1, in addition to responding about the degree of achievement and the degree of achievement of goals, the first user can also be asked questions about their own workload and provide answers. For example, if the appropriate workload considered by the first user is 100%, the first user can input what percentage their own workload is perceived to be by operating the first user terminal 1 and send it to the server device 4. The server device 4 stores the date and time the response was received, and information about the workload entered on the first user terminal 1, in association with the first user ID, in the storage unit 23.

[0100] Furthermore, in the response input process at the end of the predetermined period on the first user terminal 1, in addition to asking for responses regarding the degree of achievement and the degree of achievement of the goals, it is also possible to ask the first user questions about appropriate actions and have them respond. By asking questions about appropriate actions at the end of the predetermined period, it is possible to confirm whether the user understands what constitutes appropriate action at the end of the predetermined period.

[0101] As mentioned above, by having the first user answer questions about their level of understanding and achievement at the beginning and end of a predetermined period—that is, by having them answer questions about their level of understanding at the start of their working hours and questions about their level of achievement at the end of their working hours—it is possible to encourage the first user to improve their behavior while also giving them an opportunity to reflect on their own actions.

[0102] As mentioned above, by having users answer questions about their goals at the beginning and end of a specified period—that is, by having them input their goals at the start of their workday and answering questions about the degree of goal achievement at the end of their workday—we can encourage first-party users to be mindful of their goals while performing their tasks and improve their goal achievement rate.

[0103] Next, we will explain the response input process at the end of a predetermined period for the second user terminal. Figure 6 is a flowchart showing the response input process at the end of a predetermined period for the second user terminal according to an embodiment of the present invention.

[0104] The process in step S41 is started at the end of or after the predetermined period has ended. If the second user operates the second user terminal 2 without delay, the processes in steps S42 to S47 will be completed within the predetermined period after the end of or after the predetermined period has ended. If the server device 4 has not received a response by the predetermined reminder time, a reminder prompting the second user terminal 2 to enter a response to the question may be sent from the server device 4.

[0105] The process from steps S42 to S47 can be set to run repeatedly on working days, excluding holidays. By running it repeatedly, multiple responses can be obtained for the second user of step 1 over different predetermined periods.

[0106] In step S41, which will be described later, the process may be automatically executed at the end of the predetermined period or at a predetermined time after its completion. Alternatively, the execution of step S41 may be started by launching a dedicated application on the second user terminal 2 and sending a request to the server device 4 to transmit information regarding the third execution question.

[0107] First, the server device 4 identifies the action to send the third execution question to the second user terminal 2 (step S41). The third execution question asks the second user about the degree to which the first user has performed the action within a predetermined period.

[0108] In the storage unit 23 of the server device 4, a second user ID that identifies the second user, who is the supervisor, and a first user ID that identifies the first user, who is the subordinate of that supervisor, are stored in association. Multiple first user IDs may be stored in association with the second user ID in 1. Based on the second user ID corresponding to the second user terminal 2, the first user ID of the first user that the second user evaluates can be identified. In the storage unit 23, the actions recommended to the first user, which were identified in step S7, are stored in association with the first user ID, and these stored actions recommended to the first user become the actions that will be evaluated in the third execution question. In other words, within the predetermined period in 1, the recommended actions in the first execution question, the recommended actions in the second execution question, and the recommended actions in the third execution question are the same.

[0109] The third action question is also called the "question about the first user's level of achievement," and the answer to the third action question is also called the "level of achievement." An example of a "question about the level of achievement" is, "Was Mr. / Ms. XX able to do it today?" The "Mr. / Ms. XX" part of the question is the name of the first user.

[0110] Once an action is identified in step S41, the server device 4 transmits the identified action and a question about the first user's achievement level regarding that action to the second user terminal 2 (step S42). The second user terminal 2 receives this information (step S43) and displays the recommended action or guidelines for that action, and the question about the achievement level regarding that action, on its display screen (step S44). While the recommended action or guidelines for that action and the question about the achievement level regarding that action are displayed on the display screen, these may also be output as audio.

[0111] The display screen of the second user terminal 2 shows a question regarding the first user's achievement level, "Was Mr. / Ms. XX able to do this today?" in response to the action guideline, "When answering a call from a customer, try to make sure that the customer has hung up before hanging up." The answer options are seven numbers: "-3", "-2", "-1", "0", "1", "2", and "3". The smaller the number, the less likely the action was performed, and the larger the number, the more likely the action was performed. "0" means that there was no change from usual. If the display screen is a touch panel, the second user can select an answer by touching these numbers.

[0112] The second user operates the second user terminal 2 to select an option in response to a question about the first user's achievement level and sends the selected answer to the server device 4 (step S45). For example, after selecting an option for the answer, the user can send the answer by selecting the "OK" button displayed on the screen. The server device 4 receives the answer (step S46) and stores the received answer in the storage 23 (step S47). More specifically, the storage unit 23 stores the date and time the answer was received and the received answer (i.e., the achievement level) in association with the first user ID and the second user ID. For example, it is stored that the achievement level was answered as "3" on "August 1, 2022 at 18:00" in association with the first user ID and the second user ID.

[0113] If steps S7 to S13 are repeatedly executed within a predetermined period, steps S41 to S47 are also repeatedly executed. In this way, it is possible to obtain responses from the second user regarding the first user's level of achievement for multiple actions, similar to understanding and importance.

[0114] In step S45, when the response is sent from the second user terminal 2 to the server device 4, a screen indicating that the predetermined period has ended is displayed on the display screen of the second user terminal 2 (step S48).

[0115] Steps S41 to S48 complete the response input process at the end of the predetermined period for the second user terminal 2.

[0116] In this example, the input process for the second user terminal is performed at the end of a specified period, but it is possible to input data for multiple specified periods at once. For example, if the specified period is one day, from 9 am to 6 pm (working hours), it is possible to input data for a whole week at once.

[0117] By the way, in step S44, a question about the first user's achievement level is displayed on the display screen of the second user terminal 2, and the second user can answer the question by selecting an option on the second user terminal. It is also possible to input the achievement levels of multiple first users on a single page. In this case, the distribution of the achievement level responses from the second users can be displayed on a graph so that the distribution can be understood.

[0118] Figure 15 shows a display screen according to an embodiment of the present invention. Figure 15 is a display screen 30 used when a second user terminal inputs the achievement level of multiple first users for a specific action. A graph 50 is provided at the top of the display screen 30. The horizontal axis 51 of the graph 50 represents the achievement level, and seven numerical levels such as "-3", "-2", "-1", "0", "1", "2", and "3" are displayed. The vertical axis 52 represents the number of people. For example, when a second user inputs an evaluation of the achievement level of 10 first users, namely A, B, C, D, E, F, G, H, I, and J, seven options 42, "-3", "-2", "-1", "0", "1", "2", and "3", are displayed for each first user. The second user operates the touch panel to select one of these options 42 for each first user.

[0119] When a second user selects one of the options 42 for any of the first users, bar 53 of the bar graph is displayed. In Figure 15, bars 53a to 53c are displayed. The height of bar 53 of this bar graph changes according to the number of first users who selected the same achievement level. As the number of first users who selected the same achievement level increases, the height of bar 53 changes. If the user operates the touch panel and selects the button for option 42 that was previously selected, the achievement level will return to an empty state. In this case, the number of first users who selected the same achievement level decreases, so the height of bar 53 becomes lower. In this way, when evaluating multiple evaluation targets using the same indicator, displaying a graph on the evaluation selection screen that shows how the distribution of evaluation results changes with each selection allows users to select evaluations while checking the distribution of evaluations.

[0120] Furthermore, the graph can display figures or other elements that represent the state of a reference distribution. Here, the figure 54 representing the state of the reference distribution is preferably, for example, a figure representing a normal distribution or a power-law distribution. The second user can evaluate the level of achievement for multiple first users while being mindful of making the overall shape of the bars 53 in graph 50 approach the figure 54.

[0121] If figure 54 represents a normal distribution or a power-law distribution, it is preferable that its peak be located in the middle of the evaluation stage. In the case of Figure 15, it is preferable that the peak of the normal distribution or power-law distribution be located at the position of achievement level "0" along the horizontal axis. However, by shifting figure 54 horizontally through operations on the second user's terminal, it is possible to change the position of the normal distribution peak so that it is located at a position higher than "0" in the achievement level, or so that it is located at a position lower than "0". By changing the horizontal position of figure 54 in this way, it is possible to evaluate the achievement level of multiple first users while being mindful of approaching a normal distribution or a power-law distribution, while also being able to evaluate using strict or lenient criteria overall.

[0122] Furthermore, if figure 54 corresponds to a normal distribution or a power-law distribution, the height of the peak in figure 54 and the height of the lowest values ​​on the left and right can be configured to automatically change according to the number of first-party users who are responding. For example, if the peak in a normal distribution is approximately 3 people, the height of the peak in figure 54 can be set to correspond to the height of the bar 53 representing 3 people.

[0123] Once all first users have selected their achievement levels, second users can select the confirm button to finish entering their achievement levels. When the confirm button is selected, the achievement levels selected for each first user are sent to the server device 4.

[0124] Here, we have used the example of a bar graph as the graph 50 displayed on screen 30, but other graphs such as line graphs or pie charts may also be used.

[0125] Here, we have described a case where a second user evaluates a specific action performed by multiple first users using the same indicators and criteria (when inputting the degree of achievement). However, displaying a graph on the evaluation selection screen that shows how the distribution of evaluation results changes with each selection, and furthermore, displaying the standard distribution on the graph, is not particularly limited to the evaluation targets and can be applied when evaluating multiple evaluation targets using the same indicators and criteria.

[0126] Next, the aggregation process will be explained. The first user, the second user, and / or the third user can perform aggregation processing on quiz answers, understanding level, importance level, achievement level (achievement level answered by the first user's terminal 1 and / or the second user's terminal 2), goals and the degree of goal achievement, workload, and / or answers to status questions. Figure 7 is a flowchart of the aggregation process according to an embodiment of the present invention.

[0127] When performing aggregation processing, the first user, the second user, and / or the third user (hereinafter, the first user, the second user, and / or the third user are referred to as "users") each operate the first user terminal 1, the second user terminal 2, and / or the third user terminal 3 (hereinafter, the first user terminal 1, the second user terminal 2, and / or the third user terminal 3 are also referred to as "terminals").

[0128] As already mentioned, in the storage unit 23 of the server device 4, a second user ID that identifies the second user, who is the supervisor, and a first user ID that identifies the first user, who is the supervisor's subordinate, are stored in association. Therefore, based on the second user ID of the second user, the first user ID of the first user, whose responses can be aggregated by the second user, can be identified. In addition, in the storage unit 23 of the server device 4, a third user ID that identifies the third user, who is the supervisor of the second user or a personnel officer of the organization to which the first user and the second user belong, is stored in association with the second user ID and the first user ID stored in association with this second user ID. Therefore, based on the third user ID of the third user, the first user ID of the first user and the second user ID of the second user, whose responses can be aggregated by the third user, can be identified. The third user ID of the third user may be stored in association with multiple first user IDs and / or multiple second user IDs.

[0129] First, the user operates the terminal to input the aggregation conditions (step S51). In step S51, the user can arbitrarily select the aggregation conditions. For example, the user can operate the terminal to select whether to include quiz answers, understanding level, importance level, achievement level answered by the first user, achievement level answered by the second user, goals, degree of goal achievement, workload, or answers to status questions as targets for aggregation. The user can also operate the terminal to select the targets for aggregation based on the period during which the answers were given, the behavioral guidelines or questions that formed the basis of the answers, whether the answers were given by the first user or the second user, or which of the multiple first users provided the answers. For example, aggregation may be performed based on multiple understanding level answers from one first user, or aggregation may be performed based on answers from multiple first users to questions corresponding to the behavioral guidelines of one user.

[0130] More specifically, for example, regarding the questions concerning Guidance A for Action 1 from August 1 to August 31, 2022, it is possible to aggregate the answers to the quiz, the level of understanding, the importance, or the achievement level, submitted from each of the first-user terminals operated by multiple first-users. In this case, the user can operate the terminal to select which of the multiple first-users will be included in the aggregation of the answers. For example, if the user is a second-user (supervisor), the answers from the first-user (the supervisor's subordinate) stored in association with the second-user may be included in the aggregation. This makes it possible to aggregate the answers to Guidance A from multiple first-users.

[0131] Furthermore, for example, the results of quizzes corresponding to multiple behavioral guidelines, as well as responses regarding understanding, importance, or achievement, transmitted from the first user terminal operated by the first user X between August 1st and August 31st, 2022, can be compiled. Similarly, for example, responses regarding the achievement level of multiple behavioral guidelines for the first user X, transmitted from the second user terminal operated by the second user Y between August 1st and August 31st, 2022, can be compiled. This allows for the compilation of responses to multiple guidelines concerning the first user.

[0132] In addition, for questions regarding multiple behavioral guidelines from August 1 to August 31, 2022, responses regarding understanding, importance, or achievement levels submitted from each first-user terminal operated by multiple first-users can be compiled separately.

[0133] When aggregation conditions are entered, the entered aggregation conditions are sent to the server device 4 (step S52). When the server device 4 receives the aggregation conditions (step S53), it performs the aggregation according to the received aggregation conditions (step S54). The aggregation results are sent to the terminal (step S55).

[0134] The terminal can receive the aggregated results (step S56), graph them, and display them on the terminal's display screen (step S57). The graph format is not particularly limited, and the user can select a line graph, pie chart, bar graph, etc., as appropriate by operating the terminal. The vertical and horizontal axes of the graph can also be selected as appropriate by operating the terminal.

[0135] For example, the horizontal axis could represent the total number of correct answers or the correct answer rate (or the total number of incorrect answers or the incorrect answer rate) for quiz responses, understanding level, importance level, achievement level by the first user, achievement level by the second user, goal, degree of goal achievement, response to workload, or response to status questions, while the vertical axis could represent the total number of people (total number of responses) for each of these responses. For example, if the horizontal axis represents correct and incorrect answers for a quiz about one action, the vertical axis could display the total number of people (total number of responses) for each correct or incorrect answer. For example, if the horizontal axis represents the answer choices for a quiz about one action, the vertical axis could display the selection rate for each choice. For example, if the horizontal axis represents the total number of correct answers or the correct answer rate (or the total number of incorrect answers or the incorrect answer rate) for quiz responses about multiple actions, the vertical axis could display the total number of people (total number of responses) for the first user corresponding to the total number of correct answers. For example, if the horizontal axis represents the level of understanding, the vertical axis can display the total number of people (total number of responses) who answered each of the seven levels of understanding: "-3", "-2", "-1", "0", "1", "2", and "3". This allows you to understand how the responses are distributed. Alternatively, the horizontal axis can be the date and time of input, and the vertical axis can represent the total number of correct answers or the correct answer rate (or the total number of incorrect answers or the incorrect answer rate) for the quiz, the level of understanding, the importance level, the achievement level of the first user, the achievement level of the second user, the goal, the degree of goal achievement, the response to the workload, or the response to the status question.

[0136] For example, when compiling responses from the first user (1), the horizontal axis could represent the date and time of response, and the vertical axis could represent numerical values ​​such as the total number of correct answers and the correct answer rate (or the total number of incorrect answers and the incorrect answer rate) for the quiz, understanding level, importance level, achievement level by the first user, achievement level by the second user, goal, degree of goal achievement, response to workload, or response to status questions. In this way, it becomes possible to understand how the user's responses change over time.

[0137] Furthermore, the vertical axis can be one of the following: the total number of correct answers or the correct answer rate (or the total number of incorrect answers or the incorrect answer rate) for the quiz, whether or not the answer to quiz 1 was correct, level of understanding, importance, achievement level by the first user, achievement level by the second user, response to workload, or response to status questions. The horizontal axis can be one of the following, different from the vertical axis: the total number of correct answers or the correct answer rate (or the total number of incorrect answers or the incorrect answer rate) for the quiz, whether or not the answer to quiz 1 was correct, level of understanding, importance, achievement level by the first user, achievement level by the second user, response to workload, or response to status questions. In this way, for example, the correlation between the total number of correct answers or the correct answer rate for the quiz and the level of understanding, the correlation between the total number of correct answers or the correct answer rate for the quiz and the importance level, the correlation between the total number of correct answers or the correct answer rate for the quiz and the level of achievement answered by the first user, the correlation between the total number of correct answers or the correct answer rate for the quiz and the answers to status questions, the correlation between the total number of correct answers or the correct answer rate for the quiz and the level of achievement answered by the second user, the correlation between whether or not the answers to quiz 1 were correct and the level of understanding, the correlation between whether or not the answers to quiz 1 were correct and the importance level, and the correlation between whether or not the answers to quiz 1 were correct Users will be able to grasp the correlation between whether or not the first user answered correctly and the level of achievement they reported, the correlation between whether or not the answer to quiz 1 was correct and the answer to the status question, the correlation between whether or not the answer to quiz 1 was correct and the level of achievement reported by the second user, the correlation between understanding and importance, the correlation between understanding and the level of achievement reported by the first user, the correlation between understanding and the answer to the status question, the correlation between importance and the level of achievement reported by the first user, the correlation between importance and the answer to the status question, the correlation between the level of achievement reported by the first user and the level of achievement reported by the second user, or the correlation between the level of achievement reported by the first user and the answer to the status question.

[0138] The first user can check their own actions, condition, and progress toward goals by reviewing the aggregated results of their own entered responses. The second user can check the actions, condition, and progress toward goals of their subordinate, the first user, by reviewing the aggregated results of the responses entered by the first user. Furthermore, the third user can check the actions, condition, and progress toward goals of the first user by reviewing the aggregated results of the responses entered by the first user, and can also check the style of evaluation of subordinates by reviewing the aggregated results of the responses entered by the second user.

[0139] Behavior or guidelines for behavior can be classified into categories such as "Basic Social Skills," "Job Performance (Normal Times)," "Job Performance (Trouble)," "Organizational Behavior," "Manners (Knowledge)," "Manners (Behavior)," "Self-Development," and "Thinking Subjects." For example, the results of quiz answers can be compiled by category, and the correct and incorrect answer rates can be calculated for each category. The calculated correct and incorrect answer rates can then be compared across categories, and the results can be displayed on the user's terminal and printed out. For example, for each user, an octagonal radar chart can be displayed on the user's terminal showing the correct answer rates for the eight categories: "Basic Social Skills," "Job Performance (Normal Times)," "Job Performance (Trouble)," "Organizational Behavior," "Manners (Knowledge)," "Manners (Behavior)," "Self-Development," and "Thinking Subjects." The octagonal radar chart has a correct answer rate of 0% at the center, and the correct answer rate approaches 100% as you move outwards. For example, second and third users can easily understand which first users have high and low accuracy rates in which categories by checking the radar charts displayed for each first user. By checking these radar charts, second and third users can provide appropriate guidance and advice to each first user.

[0140] The octagonal radar chart can display on the user's terminal not only the results of the quiz answers, but also, for each user, the level of understanding (e.g., the sum or average of understanding levels for multiple answers), achievement level (e.g., the sum or average of achievement levels for multiple answers), or importance level (e.g., the sum or average of importance levels for multiple answers) of eight categories of behavior: "Basic Business Skills," "Business Performance (Normal)," "Business Performance (Trouble)," "Organizational Behavior," "Manners (Knowledge)," "Manners (Behavior)," "Self-Development," and "Thinking Subjects." In the octagonal radar chart, the values ​​become smaller towards the center and larger towards the outside.

[0141] Furthermore, according to this system, the server device 4 can correct the achievement level reported by the second user or the aggregated results based on this achievement level, based on the aggregated results of the second user. The second user evaluates the achievement level of the first user, but biases such as being too lenient or too strict in evaluation are likely to occur depending on the person. Therefore, it becomes impossible to objectively evaluate the first user. The achievement level reported by the second user or the aggregated results based on this achievement level can be corrected by the aggregated results of achievement level responses from other second users or according to predetermined criteria.

[0142] For example, for one or more actions, a predetermined value is added to or subtracted from each achievement level so that the average of the achievement levels reported by the second user to multiple first users becomes a predetermined value (e.g., "0"). Alternatively, if for one or more actions, the average of the achievement levels reported by the second user to multiple first users is "2.1", and the average of the achievement level reports from other second users for the same action is "1.2", then a predetermined value is added to or subtracted from each achievement level so that the average of the achievement levels reported by the second user to multiple first users becomes the average of the achievement level reports from other second users for the same action.

[0143] The aggregated results obtained through the correction are transmitted from the server device 4 to the terminal in step S56, and can be graphed and displayed on the terminal's screen in step S57. The corrected achievement level can also be used in the notification and search processes described later.

[0144] As shown in Figures 4 to 6, when the responses from the first user and / or the second user are stored in the server device 4, a notification can be sent to any of the first user terminal 1, the second user terminal 2, or the third user terminal 3 if those responses meet predetermined conditions. In the system of the present invention, these predetermined conditions can be set by an operation of any of the first user terminal 1, the second user terminal 2, or the third user terminal 3. Next, this condition setting process will be explained. Figure 8 is a flowchart of the condition setting process according to an embodiment of the present invention.

[0145] In the storage unit 23 of server device 4, the second user ID and the first user ID are stored in association. Therefore, based on the second user ID of the second user, the first user ID of the first user who is subject to condition setting processing and notification processing by the second user can be identified. Also, in the storage unit 23 of server device 4, the third user ID, the second user ID, and the first user ID are stored in association. Therefore, based on the third user ID of the third user, the first user ID of the first user and the second user ID of the second user who are subject to condition setting processing and notification processing by the third user can be identified.

[0146] The user operates the terminal, launches the dedicated application, and logs into the system. After logging into the system, the user can open the menu and select the notification condition setting function. When the notification condition setting function is selected, the user inputs the notification conditions by operating the terminal (step S61). The entered notification conditions are sent from the terminal to the server device 4 (step S62). When the server device 4 receives the notification conditions (step S63), the notification conditions are set (step S64). The user can also set multiple notification conditions.

[0147] The content of the notification conditions that can be entered and set in step S61 is not particularly limited. Notification conditions may be set based on one of the following: the total number of correct answers or the correct answer rate (or the total number of incorrect answers or the incorrect answer rate) for the quiz answers, whether or not the answer to quiz 1 was correct, the level of understanding, the importance, the number of times "mismatch" was selected for the question about the level of understanding, the achievement level answered by the first user, the achievement level answered by the second user, the response to the workload, the response to the status question, or the number of times consecutive answers were entered on the way back. Notification conditions may also be set based on a combination of two or more of these. For example, the notification conditions can be set when any of the following values ​​are reached: the total number of correct answers or the correct answer rate (or the total number of incorrect answers or the incorrect answer rate) for the quiz answers, whether or not the answer to quiz 1 was correct, the level of understanding, the importance, the achievement level answered by the first user, the achievement level answered by the second user, the response to the workload, and / or the response to the status question. For example, a notification condition could be set when the first user's understanding of a guideline for a certain action reaches "3" and its importance reaches "3". Another example could be set as a notification condition when the number of times "mismatch" is selected within the most recent specified period (e.g., within one month) exceeds a specified number. Yet another example could be set as a notification condition when the number of times consecutive answers are entered on the way back within the most recent specified period (e.g., within one month) exceeds a specified number. Note that "consecutive answers entered on the way back" means that at the end of the specified period, the answers to the questions at the beginning of the specified period and the answers to the questions at the end of the specified period are entered consecutively. Whether or not consecutive answers were entered on the way back can be determined based on the date and time the answers to the questions at the beginning of the specified period were received and the date and time the answers to the questions at the end of the specified period were received.

[0148] For example, notification conditions can be set if the average and / or median values ​​of any of the following are above a predetermined value, greater than a predetermined value, below a predetermined value, or less than a predetermined value: the total number of correct answers or the correct answer rate (or the total number of incorrect answers or the incorrect answer rate) for quiz responses, the level of understanding, the importance level, the achievement level answered by the first user, the achievement level answered by the second user, the response to the workload, and / or the response to the status question. For example, a notification condition can be set if the average or median level of understanding of a particular behavioral guideline for multiple first users in a certain company or workplace is "2.5 or higher". Alternatively, for example, a notification condition can be set if the average or median level of understanding of multiple behavioral guidelines answered by one first user over a predetermined period is "2.5 or higher".

[0149] Furthermore, for example, a notification condition may be that any two of the following values ​​are in a predetermined relationship: whether or not the answer to the quiz corresponding to the question about the guidelines for action for the first user in 1 was correct, the level of understanding, the importance of the question, the level of achievement of the first user in their answer to the question, the level of achievement of the second user in their answer to the question, the answer to the workload corresponding to the question, and the answer to the status question corresponding to the question. The answer to the workload corresponding to the question and the answer to the status question corresponding to the question refer to the answer to the workload and the answer to the status question that were performed when the question was asked. In this case, more specifically, the relationship between the level of understanding and the importance value is predetermined; the relationship between the level of understanding and the achievement value answered by the first user is predetermined; the relationship between the level of understanding and the achievement value answered by the second user is predetermined; the relationship between the level of understanding and the value of the response to the workload is predetermined; the relationship between the level of understanding and the value of the response to the status question is predetermined; the relationship between the importance and the achievement value answered by the first user is predetermined; the relationship between the importance and the achievement value answered by the second user is predetermined; the relationship between the importance and the value of the response to the workload is predetermined; or the relationship between importance and the status question is predetermined. Notification conditions may include the following: the values ​​of the answers to the questions have a predetermined relationship; the values ​​of the achievement level answered by the first user and the achievement level answered by the second user have a predetermined relationship; the values ​​of the achievement level answered by the first user and the values ​​of the answers to the workload have a predetermined relationship; the values ​​of the achievement level answered by the first user and the values ​​of the answers to the status questions have a predetermined relationship; the values ​​of the achievement level answered by the second user and the values ​​of the answers to the status questions have a predetermined relationship; or the values ​​of the answers to the workload and the answers to the status questions have a predetermined relationship.

[0150] Furthermore, for example, a notification condition can be set that a predetermined relationship exists between any two of the following values ​​regarding answers to a quiz corresponding to multiple action guidelines for the first user in item 1: the total number of correct answers and the correct answer rate (or the total number of incorrect answers and the incorrect answer rate), the level of understanding, the importance of the question, the level of achievement by the first user in response to the question, the level of achievement by the second user in response to the question, the response to the workload corresponding to the question, and the response to the status question corresponding to the question. For example, a notification condition can be set if a value derived from any two of the following is a predetermined relationship: the level of understanding of multiple action guidelines asked to multiple first users, the importance of the question, the level of achievement of the first user who answered the question, the level of achievement of the second user who answered the question, the answer regarding the workload related to the question, and the answer to the status question related to the question.

[0151] More specifically, the notification condition for the derived values ​​to have a predetermined relationship is that the average or median of any two of the following values ​​have a predetermined relationship: the total number of correct answers or the correct answer rate (or the total number of incorrect answers or the incorrect answer rate) for the quiz, the level of understanding, the importance level, the achievement level answered by the first user, the achievement level answered by the second user, the response to the workload, and the response to the status question. For example, the average or median of understanding and the average or median of importance have a predetermined relationship; the average or median of understanding and the average or median of achievement reported by the first user have a predetermined relationship; the average or median of understanding and the average or median of achievement reported by the second user have a predetermined relationship; the average or median of understanding and the average or median of responses to workload have a predetermined relationship; the average or median of understanding and the average or median of responses to status questions have a predetermined relationship; the average or median of importance and the average or median of achievement reported by the first user have a predetermined relationship; the average or median of importance and the average or median of achievement reported by the second user have a predetermined relationship; the average or median of importance and the average or median of responses to workload have a predetermined relationship; the average Alternatively, notification conditions may include the following: the median value and the average or median value of responses to status questions have a predetermined relationship; the average or median value of achievement reported by the first user and the average or median value of achievement reported by the second user have a predetermined relationship; the average or median value of achievement reported by the first user and the average or median value of responses to workload have a predetermined relationship; the average or median value of achievement reported by the first user and the average or median value of responses to status questions have a predetermined relationship; the average or median value of achievement reported by the second user and the average or median value of responses to workload have a predetermined relationship; or the average or median value of responses to workload have a predetermined relationship.

[0152] For example, for a first user of 1, the notification condition could be that the sum or difference between the level of understanding and importance of the behavioral guidelines of 1 is greater than or equal to a predetermined value, greater than or equal to a predetermined value, or less than or equal to a predetermined value. Also, for example, for multiple first users in a certain company or workplace, the notification condition could be that the sum or difference between the average or median level of understanding and the average or median level of importance of a particular behavioral guideline is greater than or equal to a predetermined value, greater than or equal to a predetermined value, or less than or equal to a predetermined value. Also, for example, for a first user of 1, the notification condition could be that the sum or difference between the average or median level of understanding and the average or median level of importance of multiple behavioral guidelines, as reported over a predetermined period, is greater than or equal to a predetermined value, greater than or equal to a predetermined value, or less than or equal to a predetermined value.

[0153] Furthermore, for example, for a first user of 1, the notification condition may be that the sum or difference between the level of understanding of the behavioral guidelines of 1 and the level of achievement reported by the first user is greater than or equal to a predetermined value, greater than or equal to a predetermined value, or less than or equal to a predetermined value. For example, for multiple first users in a certain company or workplace, the notification condition may be that the sum or difference between the average or median level of understanding of a particular behavioral guideline and the average or median level of achievement reported by the first users is greater than or equal to a predetermined value, greater than or equal to a predetermined value, or less than or equal to a predetermined value. Furthermore, for example, for a first user of 1, the notification condition may be that the sum or difference between the average or median level of understanding of multiple behavioral guidelines reported over a predetermined period and the average or median level of achievement reported by the first user is greater than or equal to a predetermined value, greater than or equal to a predetermined value, or less than or equal to a predetermined value.

[0154] Next, the notification process will be explained. Figure 9 is a flowchart of the notification process according to an embodiment of the present invention. When a new answer is registered in the storage unit 23 of the server device 4 (step S71), the response history recorded in the storage unit 23 is referenced to determine whether or not the notification conditions are met (step S72). The notification conditions are registered in the storage unit 23. The notification conditions may be those registered in advance using a dedicated application, or those set in the condition setting process. If the response history does not meet the notification conditions (No in step S72), the notification process ends. On the other hand, if the response history meets the notification conditions (Yes in step S72), a notification is sent to the terminal (step S73). The terminal receives the notification (step S74) and displays the notification on the user's display screen (step S75). In step S75, information on what notification conditions were met, and information about the first user or second user who met the notification conditions are also displayed.

[0155] If the response from the first user and / or the second user meets the specified conditions, a notification will be sent to one of the first user terminal 1, the second user terminal 2, or the third user terminal 3, allowing the first user, the second user, or the third user to understand that the behavior or situation of the first user or the second user has improved, or to recognize that some action or improvement is necessary for the first user or the second user to improve or enhance their behavior or situation.

[0156] For example, regarding the behavioral guidelines for the first user in item 1, if the difference obtained by subtracting the level of understanding, the level of achievement reported by the first user, or the level of achievement reported by the second user from the importance level exceeds a predetermined value, or becomes greater than a predetermined value (for example, if the level of understanding is "-1", the importance level is "3", and the predetermined value is "2"), then it can be understood that the first user recognizes the importance of the behavior or behavioral guidelines, but is not fully implementing them, and therefore it can be understood that some kind of advice or guidance from a supervisor is necessary.

[0157] For example, if the notification condition is set as follows: for the behavioral guidelines of the first user, the difference between the achievement level reported by the first user or the second user, and the level of understanding, exceeds a predetermined value, or becomes greater than a predetermined value (for example, if the level of understanding is "0", the achievement level is "3", and the predetermined value is "2"), then it can be determined that the first user, by checking the behavioral guidelines and answering the questions at the start of employment, performed their work with those guidelines in mind, and their behavior improved.

[0158] For example, regarding the behavioral guidelines for the first user in item 1, if the difference between the achievement level reported by the first user and the achievement level reported by the second user exceeds a predetermined value, or if it becomes greater than a predetermined value (for example, if the achievement level reported by the first user is "2", the achievement level reported by the second user is "-1", and the predetermined value is "2"), then it becomes possible to understand that there is a discrepancy between the self-assessment by the first user and the objective assessment by the second user, who is their supervisor, and that some kind of advice or guidance from the supervisor is necessary.

[0159] For example, if, for the first user, the total number of correct answers and correct answer rate (or total number of incorrect answers and incorrect answer rate), understanding level, importance level, achievement level by the first user, achievement level by the second user, and / or answers to status questions, the value obtained by subtracting the value of the most recent answer or the average value of the most recent predetermined number of answers from the value of past answers or the average value of answers over a certain period in the past, is equal to or greater than a predetermined value, then it is possible to understand that the quality of the first user's behavior is declining or that their health or sleep status is deteriorating. For example, if the average value of answers over a certain period in the past is "1.2", the average value of the most recent answer is "-1.0", and the predetermined value is "1.5", then the notification condition will be met.

[0160] For example, if, for the first user, the total number of correct answers and correct answer rate (or total number of incorrect answers and incorrect answer rate), understanding level, importance level, achievement level by the first user, achievement level by the second user, and / or answers to status questions, the value obtained by subtracting the value from past answers or the average value of answers over a certain period in the past from the value from the most recent answer or the average value of the most recent predetermined number of answers, then a notification condition can be set if the value obtained by subtracting the value from past answers or the average value of answers over a certain period in the past from the value from past answers or the average value of answers over a certain period in the past, is equal to or greater than a predetermined value, then it is possible to understand that the quality of the first user's behavior has improved, or that their health and sleep status have improved.

[0161] This system allows, for example, a first user to operate the first user terminal 1 on the server device 4 and input appropriate actions, level of understanding, importance, achievement level, goals and degree of goal achievement, workload, and answers to status questions over a predetermined period. The number of these answer items for each user can also be aggregated for each predetermined period. The system can also identify first users whose number of answer items or the average number of answer items over multiple predetermined periods does not meet predetermined conditions (for example, a decrease in the number of input items that falls below a predetermined value) and notify their terminal. Since such a decrease in the number of answer items may be a sign of resignation, identifying such first users makes it possible to implement measures to prevent them from leaving the company.

[0162] This section describes a system where users can set notification conditions by operating their terminal, and when those conditions are met, the terminal is automatically notified. However, this system can also be used to allow users to input search conditions into their terminal to identify a first or second user who matches the search conditions, and to display information about the identified first or second user on the terminal. There are no particular limitations on the search conditions that can be entered; the same conditions as the notification conditions described above can be entered. For example, a conditional expression such as (Achievement level - Understanding level ≥ 2) can be entered as a search condition.

[0163] Furthermore, the server device 4 can calculate the user's evaluation value according to predetermined evaluation rules based on the answers received through the answer input process shown in Figures 4 to 6. The received answers refer to answers to the first action question regarding the degree to which the user performed the action, the second action question related to the first action question, the third action question regarding the degree to which the user performed the action from the perspective of others, the perception question regarding the user's perception of the importance of the action, the question regarding the goal, the question regarding the degree to which the goal was achieved, the state question regarding the user's condition, the action question regarding the user's appropriate behavior, and / or the answer to the question regarding the user's workload.

[0164] The evaluation score may be expressed numerically, such as 10 points or 20 points, or it may be expressed using non-numerical methods, such as an S rating or an A rating. Furthermore, non-numerical evaluations may be calculated based on the score, such as assigning an S rating to scores of 80 points or higher. Here, the evaluation score will be expressed numerically and will be referred to as the "practical score."

[0165] The evaluation rules may be predetermined by the system administrator, or they may be determined by the administrator managing the first user. Here, the administrator managing the first user may be the second user or the third user. In other words, the administrator terminal operated by the administrator may be the second user terminal 2 or the third user terminal 3. The following explanation will use an example where the third user, acting as the administrator managing the first user, sets the evaluation rules. Figure 17 is a flowchart showing the evaluation rule setting process according to an embodiment of the present invention.

[0166] First, the evaluation rule input is received at the third user terminal 3 (step S81). The input evaluation rule is transmitted from the third user terminal 3 to the server device 4 (step S82). When the server device 4 receives the evaluation rule (step S83), it stores the evaluation rule in the storage unit 23 (step S84). Steps S81 to S84 complete the evaluation rule setting process.

[0167] The content of the evaluation rules is not particularly limited and can be designed as appropriate. Preferably, the content of the evaluation rules should highly value the elements that are considered important in the organization that has implemented the system. For example, the evaluation rules may include the allocation of evaluation values ​​for answers to predetermined questions, and rules other than those for the allocation.

[0168] Figure 22 is a diagram showing a display screen according to an embodiment of the present invention. The input acceptance in step S81 may be performed, for example, on a screen for setting the practice score, as shown in Figure 22.

[0169] The display screen 30 shows five items for setting evaluation rules to calculate the practical score: "Allocation based on correct answers to the quiz," "Allocation based on importance," "Allocation based on change," "Importance offsetting in the case of consecutive equal values," and "Add value even if the answer is wrong if the change is 2 or more."

[0170] Third-party users can enter the "distribution for correct quiz answers" in input field 70a, the "distribution for importance" in input field 70b, and the "distribution for change" in input field 70c.

[0171] "Distribution for correct answers in the quiz" refers to the distribution of evaluation points added for correct answers to behavioral questions. In Figure 22, since 20 points are entered in input field 70a, it can be seen that 20 points are distributed. In this case, for example, if the answer to the behavioral question is correct, 20 points may be added to the evaluation score, and if the answer to the behavioral question is incorrect, no points may be added to the evaluation score (0 points may be added).

[0172] "Allocation to importance" refers to the distribution of evaluation points added to the answers to the recognition questions. In Figure 22, since 40 points are entered in input field 70b, it can be seen that 40 points are allocated. In this case, for example, if the answer to the recognition question is "3", 40 points are added to the evaluation points; if it is "2", 30 points are added; if it is "1", 20 points are added; if it is "0", 10 points are added; and if it is "-1" or less, no points are added to the evaluation points (0 points are added).

[0173] "Allocation for change" refers to the allocation of evaluation points added to the difference between the answer to the second action question and the answer to the first action question. In Figure 22, since 40 points are entered in input field 70c, it can be seen that 40 points have been allocated. In this case, for example, if the difference between the answer to the second action question and the answer to the first action question is "3" or more, 40 points are added as evaluation points; if it is "2", 30 points are added as evaluation points; if it is "1", 15 points are added as evaluation points; if it is "0", no points are added (0 points are added); if it is "-1", 15 points are added as evaluation points; and if it is "-2" or less, 30 points are added as evaluation points.

[0174] Note that the "difference between the answer to the second action question and the answer to the first action question" may be the value obtained by subtracting the answer to the first action question from the answer to the second action question. For example, if the answer to the first action question (a question about understanding at the start of a specified period, "Are you able to do it now?") is "1" and the answer to the second action question (a question about achievement at the end of a specified period, "Were you able to do it today?") is "3", then the "difference between the answer to the second action question and the answer to the first action question" may be "2". If the "difference between the answer to the second action question and the answer to the first action question" is a positive number, it is considered that there has been improvement in the behavior. Conversely, if the "difference between the answer to the second action question and the answer to the first action question" is a negative number, it is considered that there has been self-reflection in the behavior.

[0175] Based on the first user's responses, the evaluation score for each item may be added up to calculate the first user's evaluation score. If the "distribution for correct quiz answers" is 20 points, the "distribution for importance" is 40 points, and the "distribution for change" is 40 points, a maximum evaluation score of 100 points can be calculated. If the third user wants to evaluate whether they recognize appropriate behavior as more important than whether the quiz answers are correct or incorrect, or whether they improve or reflect on their behavior, the "distribution for importance" and "distribution for change" may be set higher than the "distribution for correct quiz answers," as in the example above.

[0176] In the above example, the distribution of evaluation values ​​for each item is entered as points, but the distribution of evaluation values ​​for each item may be entered as a percentage or other means instead of points. Furthermore, a third-party user may also be able to input the point allocation for evaluation values ​​within each item. In addition, a third-party user may be able to select the type of response to be used in calculating the evaluation value. The "type of response to be used in calculating the evaluation value" may include the relationship between two or more responses (difference, sum, mean, median, etc.). The entered point allocation and / or the selected type of response may be stored in the server device 4 in step S84 described later and set as an evaluation rule.

[0177] Let's return to the explanation of Figure 22. The two items, "Importance cancellation in the case of consecutive values ​​of the same value" and "Addition if the change is 2 or more even if there is an error," are items used to calculate the evaluation value of the first user using evaluation rules different from the distribution set above, when the first user's response status meets predetermined conditions. For example, the evaluation value calculated using the set distribution may be corrected using the following evaluation rules to calculate the evaluation value of the first user.

[0178] "Importance offsetting in case of consecutive identical values" refers to reducing the evaluation value added to the response to a recognition question by a predetermined percentage if the same value is given consecutively in the response to the recognition question. If the checkbox 71 is checked on the display screen 30, this correction may be applied to the evaluation value calculated according to the distribution entered in input fields 70a to 70c. The method for determining whether the same value is given consecutively in the response to a recognition question is not particularly limited and can be designed as appropriate. For example, the same value may be determined to be given consecutively if the standard deviation of the responses to the recognition question within a predetermined period (e.g., within the last week) is less than or equal to a predetermined value. In that case, the percentage by which the evaluation value is reduced may be predetermined by the system administrator or determined by a third-party user.

[0179] "Add points if the change is 2 or more, even if the answer is incorrect" means that if the answer to the behavioral question is incorrect, and the difference between the answer to the second action question and the answer to the first action question is "2" or more, the evaluation score will be increased. On the display screen 30, if a numerical value for the points to be added is entered in the input field 72, this correction may be applied to the evaluation score calculated according to the distribution entered in input fields 70a to 70c. In Figure 22, since "20" is entered in input field 72, if the answer to the behavioral question is incorrect, and the difference between the answer to the second action question and the answer to the first action question is "2" or more, 20 points will be added to the user's evaluation score. Note that since this item is a follow-up for when the answer to the behavioral question is incorrect, it is preferable to enter a score that does not exceed the evaluation score that is added for a correct answer to the behavioral question.

[0180] Furthermore, the evaluation rules used to correct the evaluation values ​​calculated based on the set allocation may be different from those described above and can be designed as appropriate. For example, if answers are entered consecutively on the return trip, an evaluation rule may be set to set the evaluation value added to the difference between the answer to the second question and the answer to the first question to "0". Alternatively, an evaluation rule may be set to add a larger evaluation value the more total number of answers have been entered so far.

[0181] After a third user has entered information into the fields for setting the evaluation rules, the submission of the evaluation rules in step S82 may be performed by pressing the confirmation button 73 displayed in the lower right corner of the display screen 30.

[0182] The server device 4 stores the evaluation rules in step S84, thereby setting the evaluation rules entered in step S81 as evaluation rules for calculating the user's evaluation value.

[0183] The server device 4 can calculate the evaluation value of the first user according to the set evaluation rules. Figure 18 is a flowchart of the user evaluation process according to an embodiment of the present invention.

[0184] The server device 4 calculates the evaluation value for the first user according to the configured evaluation rules (step S91). The server device 4 stores the calculated evaluation value for the first user in the storage unit 23 (step S92). Steps S91 to S92 complete the user evaluation process.

[0185] In step S91, for example, the evaluation value of the first user can be calculated as described in the evaluation rule setting process above.

[0186] In step S92, the evaluation value of the first user may be stored in association with the first user's first user ID. The evaluation value of the first user may also be stored in association with the date and time it was calculated.

[0187] The timing at which server device 4 executes the user evaluation process is not particularly limited and can be designed as appropriate. For example, server device 4 may execute it at the start of a predetermined period and / or at the end of a predetermined period when it receives a response from the first user, or it may execute it at the end of a predetermined period.

[0188] The evaluation values ​​stored in the server device 4 in step S92 may be output in any way. For example, the first user may be able to display their own evaluation value on their My Page, the second user and / or third user who are administrators may be able to display the evaluation values ​​of the first user managed by the administrator on the administrator page, and the evaluation values ​​of the first user managed by the administrator may be reported in the daily report sent to the terminal operated by the second user and / or third user who are administrators.

[0189] The following explanation will use as an example a first user displaying their own evaluation score on their My Page. Figure 19 is a flowchart showing the evaluation output processing according to an embodiment of the present invention.

[0190] First, the first user terminal 1 receives input of a request to send the first user's evaluation value (hereinafter also referred to as the evaluation value transmission request) (step S101). The input evaluation value transmission request is sent from the first user terminal 1 to the server device 4 (step S102), and is received by the server device 4 (step S103). The server device 4 sends the first user's evaluation value corresponding to the evaluation value transmission request to the first user terminal 1 (step S104). The first user terminal 1 receives the transmitted evaluation value (step S105) and displays it on the display screen 30 (step S106). Steps S101 to S106 complete the evaluation output process.

[0191] In step S101, the manner in which the input for the request to send the evaluation value is received is not particularly limited and can be designed as appropriate. For example, if a button labeled "Check Practice Score" is displayed on the first user's My Page, the input for the request to send the evaluation value may be received when this button is pressed.

[0192] In step S102, the first user ID of the first user who entered the request to send the evaluation value may be sent along with the request to send the evaluation value.

[0193] In step S104, the server device 4 transmits the evaluation value stored in association with the first user ID of the first user who entered the request to transmit the evaluation value.

[0194] The manner in which the evaluation value is displayed in step S106 is not particularly limited and can be designed as appropriate. For example, the display screen 30 of the first user terminal 1 may display a ranking of the practical score, as shown in Figure 23. Figure 23 is a diagram showing a display screen according to an embodiment of the present invention.

[0195] The display screen 30 shows the first user's practical score 80, the first user's rank 81 in terms of practical score within the company to which the first user belongs, and a histogram 82 showing the distribution of practical scores within the company to which the first user belongs. The horizontal axis of the histogram represents the sections of the practical score, and the vertical axis of the histogram represents the number of people who have obtained a practical score in each section.

[0196] In Figure 23, the first user's practical score of 80 is displayed as "680 points," confirming that the first user's evaluation value is "680 points." The evaluation value displayed in step S106 may be the latest evaluation value stored in the server device 4 when the request to send the evaluation value is received in step S103. Although not shown in the figure, the progression of the first user's evaluation value may be displayed instead of, or in conjunction with, the latest evaluation value.

[0197] In Figure 23, the ranking of the practical score 81 is displayed as "5th out of 50 people," confirming that the first user's evaluation score is the 5th highest among the 50 employees of the company to which the first user belongs. In addition, in histogram 82, a star mark is displayed above the bar corresponding to the practical score range of 600 to 700 points, so histogram 82 also allows us to understand the first user's evaluation score and the first user's ranking of practical scores within the company.

[0198] If responses are received from multiple different first users, in step S106, the evaluation value of the first user can be output in a manner that allows for the determination of the first user's ranking within a predetermined population.

[0199] The population may be the organization to which the first user belongs, multiple organizations in the same industry as the first user's organization, or all organizations that use the system. The population may be set by the system administrator, a third user, or the first user. When the first user sets the population, they can view their own evaluation scores, select a population, and check their ranking in each population.

[0200] Furthermore, the means by which the ranking can be determined may be that the ranking is shown numerically, or it may be shown in the form of a graph or the like. In other words, it is not necessary to be able to determine the exact ranking depending on the form of output. When the ranking is output in a way that makes it possible to determine the ranking numerically, the server device 4 may identify the ranking of the first user within a predetermined population and transmit it to the first user terminal 1. When the ranking is output in a way that makes it possible to determine the ranking in the form of a graph, the server device 4 may transmit the evaluation values ​​of other first users that make up the graph to the first user terminal 1.

[0201] In the above, we have described a method by which the first user displays their own evaluation value on their My Page. However, if the second user and / or third user, who are administrators, display the evaluation values ​​of the first users they manage on their administrator page, the processing that is performed on the first user terminal 1 in the evaluation output processing may be performed on the second user terminal 2 and / or the third user terminal 3. In this case, in step S101, information that makes it possible to identify which first user's evaluation value transmission request it is, that is, the first user corresponding to the evaluation value transmission request, may be entered.

[0202] Furthermore, the manner in which the evaluation values ​​of the first user managed by the administrator are reported in the daily reports sent to terminals operated by the second user and / or third user who are administrators will be described later.

[0203] As described above, the system of the present invention is capable of outputting aggregated results according to predetermined aggregation conditions and outputting notifications when the answers satisfy predetermined notification conditions. In addition, the system of the present invention is also capable of sending daily reports to the administrator terminal at predetermined times. The contents of the daily report are information (hereinafter also referred to as answer information) regarding the answers to questions of the first user managed by the administrator. Here, answers to questions refer to answers to the first action question regarding the degree to which the user has performed an action, the second action question related to the first action question, the third action question regarding the degree to which the user has performed an action from the perspective of others, the perception question regarding the user's perception of the importance of their actions, questions regarding goals, questions regarding the degree to which goals have been achieved, status questions regarding the user's state, action questions regarding appropriate user behavior, and / or answers to questions regarding the user's workload.

[0204] The conditions for sending daily reports (hereinafter also referred to as reporting conditions) may be predetermined by the system administrator, or they may be determined by the administrator (second user) and / or third user. The following explanation will use an example in which the third user inputs the information for setting the reporting conditions, and the daily report is sent to the second user. Figure 20 is a flowchart showing the reporting condition setting process according to an embodiment of the present invention.

[0205] First, the reporting conditions are entered into the third user terminal 3 (step S111). The entered reporting conditions are sent from the third user terminal 3 to the server device 4 (step S112), and are received by the server device 4 (step S113). The server device 4 stores the received reporting conditions in the storage unit 23 (step S114). Steps S111 to S114 complete the reporting condition setting process.

[0206] The content of the reporting conditions entered in step S111 is not particularly limited and can be designed as appropriate. For example, the time at which the daily report is sent may be entered as a reporting condition. Alternatively, the reporting conditions may specify which first user's response information should be sent to which administrator, that is, the first user to be reported and the second user to whom the report will be sent. The first user to be reported may be the first user corresponding to the response information sent as a daily report.

[0207] Figure 24 shows a display screen according to an embodiment of the present invention. The acceptance of input of reporting conditions in step S111 may be performed, for example, on a screen for setting reporting conditions for daily reports, as shown in Figure 24.

[0208] In the display screen 30 shown in Figure 24, the group No. 90, the user's name 91, the daily report recipient selection field 92, the daily report target selection field 93, and the daily report transmission time input field 94 are displayed as a list.

[0209] User Name 91 is the name of the first user, second user, and / or third user. In Figure 24, the surname is displayed as the name, but the full name may also be displayed as the given name. Group No. 90 is the group number, such as the department, to which the first user, second user, and / or third user, as displayed in User Name 91, are assigned. In Figure 24, the Group No. 90 column displays the group number as a number, but it is sufficient for the Group No. 90 column to display information that allows for the identification of the group to which the user is assigned, such as the name of the department. The user's name and the corresponding Group No. for each user may be the information entered during user registration.

[0210] The reporting destination selection field 92 is for selecting the second user to whom the daily report will be sent. In Figure 24, check marks are entered in the reporting destination selection field 92 corresponding to the user named "Ada" and the user named "Fsawa". Therefore, the user named "Ada" and the user named "Fsawa" are in the position of second users, and the recipient of the daily report for Group No. 1 is the user named "Ada", and the recipient of the daily report for Group No. 2 is the user named "Fsawa". It is preferable that at least one second user to whom the daily report will be sent is set for each group.

[0211] The reporting target selection field 93 is for selecting the primary user who will be included in the daily report. In Figure 24, check marks are entered in the reporting target selection field 93 for the users named "B-yama", "C-mura", and "D-kawa" who are assigned to Group No. 1. Therefore, the users named "B-yama", "C-mura", and "D-kawa" are considered primary users and are included in the daily report for Group No. 1.

[0212] Furthermore, in Figure 24, among the users assigned to Group No. 2, a check mark is entered in the reporting target selection field 93 corresponding to the user named "Emoto," but a check mark is not entered in the reporting target selection field 93 corresponding to the user named "Gto." Therefore, the user named "Emoto" is in the position of a first user and is subject to daily reporting for Group No. 2, but the user named "Gto" is not subject to daily reporting for Group No. 2.

[0213] The daily report submission time input field 94 is for entering the time at which the daily report will be submitted. In Figure 24, "10:00" is entered in the submission time input field 94 corresponding to the user named "Ada," and "13:00" is entered in the submission time input field 94 corresponding to the user named "Fusawa." Therefore, the daily report to the user named "Ada" will be submitted at 10:00 AM, and the daily report to the user named "Fusawa" will be submitted at 1:00 PM. Note that in Figure 24, the submission time is entered as the submission time for the daily report, but any information that allows for specifying the time to submit the daily report, such as "one hour after the start of work," should be entered.

[0214] It is preferable to submit daily reports early in the workday. By having the group leader review the responses from group members at the start of the workday early in the workday, they can understand the status of the group members and prevent potential problems that may arise during the day.

[0215] After the third user has entered information in the fields for setting the reporting conditions, the submission of the reporting conditions in step S112 may be performed by pressing the OK button 95 displayed in the lower right corner of the display screen 30.

[0216] In step S114, the reporting conditions entered in the daily report destination selection field 92, the daily report target selection field 93, and the daily report transmission time 94 are stored in association with the user ID corresponding to the user's name 91. By storing the reporting conditions in step S114, the server device 4 can set the reporting conditions entered in step S111 as the conditions for sending the daily report.

[0217] Note that reporting conditions may be set without following the reporting condition setting process described above. For example, reporting conditions may be set based on information about registered users. Specifically, for example, the recipient of daily reports may be set to users in leadership positions in each department, the target of daily reports may be set to users other than leaders assigned to each department, and the time for sending daily reports may be set to one hour after the start of work for each department.

[0218] Furthermore, the reporting conditions may include items other than those listed above and can be designed as appropriate.

[0219] The system of the present invention can send daily reports according to set reporting conditions. Figure 21 is a flowchart of the reporting process according to an embodiment of the present invention.

[0220] First, when the server device 4 detects that the set reporting time has been reached (step S121), the server device 4 sends the response information to the second user terminal 2 operated by the second user who will be reporting (step S122). The second user terminal 2 receives the transmitted response information (step S123) and displays it on the display screen 30 (step S124). Steps S121 to S124 complete the reporting process.

[0221] In step S121, the control unit 21 may detect that the set reporting time has been reached by referring to the internal timer of the server device 4. In step S121, the server device 4 may also detect that the reporting time has been reached on the working day of the second user to whom the report is to be sent. The working days of the second user may be registered in the system in advance as information about the second user, for example.

[0222] The response information transmitted in step S122 and displayed in step S124 is not particularly limited and can be designed as appropriate. The response information may be information that is preferable for the second user to know when guiding the first user, among the information related to the first user's response. For example, the response information may be information about the first user who meets predetermined conditions regarding the response to the status question, information about the first user who has not provided a response, information about the first user who meets predetermined conditions regarding the status of the response, or information about the first user's evaluation value as described above. In step S124, for example, a daily report as shown in Figure 25 may be displayed.

[0223] Figure 25 shows a display screen according to an embodiment of the present invention. In Figure 25, the daily report 100 displays, as response information, information 101a about first users who meet predetermined conditions regarding the response to the status question, information 101b about first users who have not provided a response, and information 101c about first users who meet predetermined conditions regarding the status of their response. In Figure 25, the daily report for group No. 1 described above is shown as an example.

[0224] In Figure 25, information 101a regarding the first user who meets the specified conditions for answering the status question is displayed, showing the first user's name and answer to the status question (specifically, "Mr. B (Status question answer: -2)"). Second user A, who reads the daily report 100, can understand that Mr. B's answer to the status question is -2, and that among the first users assigned to his group today, Mr. B is not in good health.

[0225] Here, the "predetermined conditions for responding to status questions" are not particularly limited and can be designed as appropriate. For example, the "predetermined conditions for responding to status questions" may be that the response to the status question on the day the daily report is sent is less than or equal to a predetermined value. The "predetermined conditions for responding to status questions" may be predetermined by the system administrator, or they may be determined by the second user and / or third user. If the second user and / or third user determines the predetermined conditions for responding to status questions, the predetermined conditions for responding to status questions may be entered at the second user terminal 2 and / or the third user terminal 3, transmitted to the server device 4, and stored in the server device 4, thereby being set as the predetermined conditions for responding to status questions.

[0226] Furthermore, in Figure 25, the name of the first user (specifically, "Mr. C") is displayed as information 101b regarding the first user who has not submitted a response. Second user A, who reads the daily report 100, can understand that among the first users assigned to his group, Mr. C has not entered a response.

[0227] Furthermore, in Figure 25, information 101c regarding the response status of the first user that meets the specified conditions is displayed, including the first user's name and the status of the response that meets the specified conditions (specifically, "Mr. D (average importance for the past month: -2.5)"). Second user A, who reads the daily report 100, can understand that D's average importance for the past month is -2.5, and that among the first users assigned to his group, D continues to input low importance levels.

[0228] Here, the "predetermined conditions regarding the response status" are not particularly limited and can be designed as appropriate. The "predetermined conditions regarding the response status" may also be conditions under which the response status of the first user is considered unsatisfactory. "Unsatisfactory response status" may mean, for example, that the response status is similar to that of first users who leave the company. The "predetermined conditions regarding the response status" may also be, for example, that the number of responses to perception questions within the most recent predetermined period (e.g., within one month) is below a predetermined value, that the number of times "mismatch" is selected within the most recent predetermined period (e.g., within one month) is above a predetermined number, or that the number of times consecutive responses are entered on the way out within the most recent predetermined period (e.g., within one month) is above a predetermined number. By including response information for first users with unsatisfactory response status in the daily report, it becomes possible to provide care for those first users and reduce the risk of them leaving the company.

[0229] The "predetermined conditions regarding the response status" may be predetermined by the system administrator, or they may be determined by the second user and / or the third user. If the second user and / or the third user determine the predetermined conditions regarding the response status, these conditions may be entered at the second user terminal 2 and / or the third user terminal 3, transmitted to the server device 4, and stored in the server device 4, thereby being set as the predetermined conditions regarding the response status.

[0230] Furthermore, if information regarding the first user's evaluation score is submitted as part of the response information, the evaluation score of the first user subject to the report may be displayed in the daily report, for example.

[0231] The content of the response information to be included in the daily report may be predetermined by the system administrator, or it may be determined by the second user and / or the third user. If the second user and / or the third user determines the content of the response information, the content of the response information may be entered at the second user terminal 2 and / or the third user terminal 3, transmitted to the server device 4, and stored in the server device 4, thereby being set as the content of the response information to be included in the daily report.

[0232] Thus, a system comprising at least one computer device includes a question output means for outputting questions to the user, an answer receiving means for receiving answers to the outputted questions, and an evaluation calculation means for calculating the user's evaluation value according to predetermined evaluation rules based on the received answers, wherein the questions are a first action question regarding the degree of the user's execution of actions, a second action question related to the first action question, a third action question regarding the degree of the user's execution of actions from the perspective of others, an awareness question regarding the user's awareness of the importance of their actions, a question regarding goals, a question regarding the degree of goal achievement, a state question regarding the user's condition, an action question regarding the user's appropriate behavior, and / or a question regarding the user's workload, thereby providing a system for evaluating the user based on the answers received from the user.

[0233] Furthermore, by incorporating an evaluation rule setting mechanism that allows the system to set evaluation rules according to input from administrators who manage users, it becomes possible for administrators to evaluate users using evaluation rules they deem desirable. This makes it easier for users to understand what kind of efforts they should make to be evaluated favorably by administrators.

[0234] Furthermore, by setting the evaluation rule setting means as an evaluation rule the allocation of evaluation values ​​to the input responses to behavioral questions, responses to perception questions, and / or the difference between the responses to the second action questions and the responses to the first action questions, the administrator can determine the allocation of evaluation to the responses to behavioral questions, responses to perception questions, and / or the difference between the responses to the second action questions and the responses to the first action questions. The administrator can then determine the allocation of evaluation for each item according to the philosophy of the organization to which they belong.

[0235] Furthermore, if the user's response status meets predetermined conditions, the evaluation calculation means can calculate the user's evaluation value using an evaluation rule different from the distribution set by the evaluation rule setting means, thereby correcting the evaluation value if the user's response status meets predetermined conditions.

[0236] Furthermore, the system includes an evaluation output means that outputs a user's evaluation value, and the evaluation output means transmits the evaluation value to an administrator terminal operated by the administrator at a predetermined time, and / or displays the evaluation value on the user terminal operated by the user or the administrator terminal according to the user's or administrator's operation, thereby enabling the administrator and / or the user to check the user's evaluation value.

[0237] Furthermore, by having the response receiving means accept responses from multiple different users, and the evaluation output means output evaluation values ​​in a manner that allows users to understand their ranking within a predetermined population, it is expected that users will be more likely to maintain their motivation to answer questions and to improve their behavior.

[0238] Furthermore, a system comprising at least one computer device includes a question output means for outputting questions to users, an answer receiving means for receiving answers to the outputted questions, and a reporting means for transmitting answer information regarding the answers to the questions to an administrator terminal operated by an administrator who manages the user at a predetermined time. The questions are a first action question regarding the degree to which the user has performed an action, a second action question related to the first action question, a third action question regarding the degree to which the user has performed an action from the perspective of others, a perception question regarding the user's perception of the importance of their actions, a question regarding goals, a question regarding the degree to which goals have been achieved, a status question regarding the user's condition, an action question regarding appropriate user behavior, and / or a question regarding the user's workload. This system provides a way to report information regarding the answers to questions to an administrator at a predetermined time. Administrators can obtain information regarding the answers without taking action themselves, and even if the user's answers do not meet the notification conditions, thus reducing the burden on administrators.

[0239] Furthermore, by having the reporting means transmit information as response information regarding users who meet predetermined conditions for answering status questions, users who have not submitted a response, users who meet predetermined conditions for the status of their response, and / or users whose evaluation values ​​are calculated according to predetermined evaluation rules based on the received responses, the administrator can grasp information regarding users who meet predetermined conditions for answering status questions, users who have not submitted a response, users who meet predetermined conditions for the status of their response, and / or users whose evaluation values ​​are calculated according to predetermined evaluation rules based on the received responses.

[0240] Furthermore, by providing a reporting condition setting means that sets the user corresponding to the response information transmitted by the reporting means, and / or the time at which the response information is transmitted by the reporting means, according to input from the administrator, the administrator can set the user to be reported and / or the time at which the report is transmitted. [Explanation of Symbols]

[0241] 1. First user terminal 2. Second User Terminal 3. Third-party user terminal 4 Server devices 5. Communication Network 11 Control Unit 12 Main Memory 13 Storage Section 14 Input devices 15 Display device 16 Communication Interfaces 21 Control Unit 22 Main Memory 23 Storage Section 24 Communication Interfaces 30 display screen

Claims

1. A system comprising at least one computer device, A question output means that outputs questions to the user, A means for receiving answers to the outputted questions, Based on the responses received, an evaluation calculation method is used to calculate the user's evaluation value according to predetermined evaluation rules. Equipped with, The questions include: a first action question regarding the degree to which the user performs an action; a second action question related to the first action question; a third action question regarding the degree to which the user performs an action as seen by others; a perception question regarding the user's perception of the importance of their actions; a question regarding goals; a question regarding the degree to which goals are achieved; a status question regarding the user's condition; a behavior question regarding the user's appropriate actions; and / or a question regarding the user's workload. system.

2. Evaluation rule setting means that sets evaluation rules according to input from the administrator who manages the users. Equipped with, The system according to claim 1.

3. The evaluation rule setting means sets the allocation of evaluation values ​​as evaluation rules, based on the input responses to behavioral questions, responses to perception questions, and / or the difference between the responses to the second action questions and the responses to the first action questions. The system according to claim 2.

4. If the user's response status meets predetermined conditions, the evaluation calculation means calculates the user's evaluation value using an evaluation rule different from the distribution set by the evaluation rule setting means. The system according to claim 3.

5. A means for outputting user evaluation values ​​and Equipped with, The evaluation output means transmits the evaluation value to the administrator terminal operated by the administrator at a predetermined time, and / or displays the evaluation value on the user terminal operated by the user or the administrator terminal, in accordance with the user's or administrator's operation. The system according to any one of claims 1 to 4.

6. The method for receiving responses accepts responses from multiple different users. The evaluation output means outputs an evaluation value in a manner that allows the user's ranking within a predetermined population to be determined. The system according to claim 5.

7. Computer equipment, An evaluation calculation method that calculates a user's evaluation value according to predetermined evaluation rules based on the user's answers to questions. To make it function as, The questions include: a first action question regarding the degree to which the user performs an action; a second action question related to the first action question; a third action question regarding the degree to which the user performs an action as seen by others; a perception question regarding the user's perception of the importance of their actions; a question regarding goals; a question regarding the degree to which goals are achieved; a status question regarding the user's condition; a behavior question regarding the user's appropriate actions; and / or a question regarding the user's workload. program.

8. A method performed in a system comprising at least one computer device, A question output step that outputs questions for the user, A response reception step that accepts answers to the outputted questions, Based on the received responses, the evaluation calculation step involves calculating the user's evaluation value according to predetermined evaluation rules. It has, The questions include: a first action question regarding the degree to which the user performs an action; a second action question related to the first action question; a third action question regarding the degree to which the user performs an action as seen by others; a perception question regarding the user's perception of the importance of their actions; a question regarding goals; a question regarding the degree to which goals are achieved; a status question regarding the user's condition; a behavior question regarding the user's appropriate actions; and / or a question regarding the user's workload. method.

9. A system comprising at least one computer device, A question output means that outputs questions to the user, A means for receiving answers to the outputted questions, A reporting means that transmits information regarding the answers to questions to an administrator terminal operated by the administrator who manages the users, at a predetermined time. Equipped with, The questions include: a first action question regarding the degree to which the user performs an action; a second action question related to the first action question; a third action question regarding the degree to which the user performs an action as seen by others; a perception question regarding the user's perception of the importance of their actions; a question regarding goals; a question regarding the degree to which goals are achieved; a status question regarding the user's condition; a behavior question regarding the user's appropriate actions; and / or a question regarding the user's workload. system.

10. The reporting means transmits, as response information, information regarding users who meet predetermined conditions regarding their responses to status questions, users who have not provided responses, users who meet predetermined conditions regarding the status of their responses, and / or user evaluation values ​​calculated according to predetermined evaluation rules based on the received responses. The system according to claim 9.

11. A reporting condition setting means that sets the user corresponding to the response information transmitted by the reporting means, and / or the time for transmitting the response information by the reporting means, in accordance with input from the administrator. Equipped with, The system according to claim 9 or 10.

12. Computer equipment, A reporting method that transmits information regarding answers to user questions to an administrator terminal operated by the administrator managing the user, at a predetermined time. To make it function as, The questions include: a first action question regarding the degree to which the user performs an action; a second action question related to the first action question; a third action question regarding the degree to which the user performs an action as seen by others; a perception question regarding the user's perception of the importance of their actions; a question regarding goals; a question regarding the degree to which goals are achieved; a status question regarding the user's condition; a behavior question regarding the user's appropriate actions; and / or a question regarding the user's workload. program.

13. A method performed in a system comprising at least one computer device, A question output step that outputs questions for the user, A response reception step that accepts answers to the outputted questions, A reporting step in which answer information regarding the answers to the questions is sent at a predetermined time to an administrator terminal operated by the administrator who manages the users. It has, The questions include: a first action question regarding the degree to which the user performs an action; a second action question related to the first action question; a third action question regarding the degree to which the user performs an action as seen by others; a perception question regarding the user's perception of the importance of their actions; a question regarding goals; a question regarding the degree to which goals are achieved; a status question regarding the user's condition; a behavior question regarding the user's appropriate actions; and / or a question regarding the user's workload. method.

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