Information processing device, information processing method, and program

Abstract

To solve a problem that it is impossible to present proper information to members of an organization in order to improve the organization using organization status information in a conventional art.SOLUTION: An information processor includes: an organization status information storage unit that stores organization status information related to organization status; a presentation information storage unit that stores one or more pieces of presentation information being information presented to members of an organization; an output information acquisition unit that uses the organization status information to determine presentation information to be presented to the members of the organization from the presentation information, or to change a mode in which the presentation information is presented to the members of the organization; and an output information transmission unit that transmits output information being the presentation information determined by the output information acquisition unit or the presentation information changed by the output information acquisition unit. The information processor can present proper information to the members of the organization in order to improve the organization using the organization status information.SELECTED DRAWING: Figure 13

Description

[Technical Field]

[0001] The present invention relates to an information processing device or the like that provides information to members of an organization using organizational status information relating to the status of the organization. [Background technology]

[0002] Conventionally, there has been a system that can give advice to each individual belonging to a group about actions to improve the status of the group and the individual (see Patent Document 1).

[0003] There is also an organizational improvement support system that proposes measures suitable for the target organization, which accepts manual responses from users of the organization to questions about organizational characteristics, compiles the responses, calculates the degree of organizational compatibility that quantifies the compatibility with each of the possible organizational characteristics, and presents recommended measures (see Patent Document 2). [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 5854988 [Patent Document 2] Japanese Patent Application Laid-Open No. 2016-053898 Summary of the Invention [Problem to be solved by the invention]

[0005] However, in the prior art, it has not been possible to use organizational status information regarding the status of an organization to appropriately provide information to members of the organization for improving the organization. [Means for solving the problem]

[0006] The information processing device of the first invention is an information processing device comprising: an organization status information storage unit in which organization status information, which is information regarding the state of the organization, is stored; a presentation information storage unit in which one or more pieces of presentation information, which is information to be presented to members of the organization, is stored; an output information acquisition unit that uses the organization status information to determine presentation information to be presented to members of the organization from the presentation information stored in the presentation information storage unit, or changes the presentation information stored in the presentation information storage unit to a format for presentation to members of the organization; and an output information transmission unit that transmits output information, which is the presentation information determined by the output information acquisition unit or the presentation information changed by the output information acquisition unit.

[0007] With this configuration, the organizational status information can be used to provide appropriate information to members of the organization for improving the organization.

[0008] In addition, the information processing device of the second invention, compared to the first invention, further includes an organization status information acquisition unit that analyzes response information, which is questionnaire responses to one or more members of the organization, and acquires organization status information, and the organization status information in the organization status information storage unit is the organization status information acquired by the organization status information acquisition unit.

[0009] With this configuration, it is possible to provide appropriate information to members of an organization for improving the organization, using organizational status information acquired by analyzing questionnaire responses from members of the organization.

[0010] Furthermore, in the information processing device of the third invention, compared to the second invention, the organizational status information acquisition unit statistically processes response information, which is the responses to a questionnaire given to two or more members of the organization, to acquire organizational status information, which is the overall statistical processing result, which is the result of statistical processing for the entire organization; or statistically processes response information, which is the responses to a questionnaire given to two or more members of a department to which two or more members of the organization belong, to acquire organizational status information, which is the department statistical processing result, which is the result of statistical processing for the entire department; or acquires organizational status information using one or more types of information from the questionnaire responses of each member.

[0011] With this configuration, appropriate information can be provided to members of an organization for improvement of the organization by using appropriate organizational status information acquired by analyzing the questionnaire responses of members of the organization.

[0012] Furthermore, the information processing device of the fourth invention is an information processing device according to any one of the first to third inventions, further comprising: an organization state information storage unit storing two or more pieces of organization state information; a state-related information output unit outputting two or more pieces of state-related information relating to the organization state information stored in the organization state information storage unit; and a selection receiving unit receiving a selection of one or more pieces of state-related information out of the two or more pieces of state-related information output by the state-related information output unit, wherein the output information acquisition unit uses the one or more pieces of state-related information corresponding to the selection received by the selection receiving unit to determine presentation information to be presented to members of the organization from the presentation information stored in the presentation information storage unit, or changes the presentation information stored in the presentation information storage unit into a format for presentation to members of the organization.

[0013] With this configuration, it is possible to use the organization status information selected by the user to provide appropriate information to members of the organization for improving the organization.

[0014] Furthermore, an information processing device of the fifth invention is an information processing device according to any one of the first to third inventions, further comprising: an organization state information storage unit storing two or more pieces of organization state information; an organization state information selection unit that selects one or more pieces of organization state information from the two or more pieces of organization state information that satisfy a predetermined state selection condition; a state-related information output unit that outputs two or more pieces of state-related information related to the one or more pieces of organization state information selected by the organization state information selection unit; and a selection receiving unit that receives a selection of one or more pieces of state-related information from the two or more pieces of state-related information output by the state-related information output unit, wherein the output information acquisition unit uses the one or more pieces of state-related information corresponding to the selection received by the selection receiving unit to determine presentation information to be presented to members of the organization from the presentation information stored in the presentation information storage unit, or changes the presentation information stored in the presentation information storage unit into a format for presentation to members of the organization,

[0015] With this configuration, it is possible to provide appropriate information to members of an organization for improving the organization, using the organization status information selected by the user from the automatically selected information.

[0016] Furthermore, the information processing device of the sixth invention is an information processing device in which, compared to any one of the first to third inventions, two or more pieces of organization status information are stored in an organization status information storage unit, an organization status information selection unit selects one or more pieces of organization status information from the two or more pieces of organization status information that satisfy a predetermined state selection condition, and an output information acquisition unit uses the one or more pieces of organization status information selected by the organization status information selection unit to determine presentation information to be presented to members of the organization from the presentation information stored in the presentation information storage unit, or changes the presentation information stored in the presentation information storage unit to a format for presentation to members of the organization.

[0017] With this configuration, it is possible to use the automatically selected organizational status information to provide appropriate information to members of the organization for the purpose of improving the organization.

[0018] In addition, the information processing device of the seventh invention is an information processing device that, in addition to any one of the first to sixth inventions, further comprises an action information receiving unit that receives action information regarding actions taken by members in response to output information sent by the output information sending unit, a statistical processing unit that statistically processes the action information received by the action information receiving unit and obtains the statistical processing results, and a statistical processing result output unit that outputs the statistical processing results.

[0019] With this configuration, it is possible to statistically process information on actions taken in response to information presented to members of an organization, and output the results of the statistical processing.

[0020] Furthermore, the information processing device of the eighth invention is an information processing device in which, compared to any one of the first to sixth inventions, it further includes an action information receiving unit that receives action information regarding actions taken by members in response to the output information sent by the output information sending unit, the output information acquisition unit uses the action information received by the action information receiving unit to determine presentation information to be presented to members of the organization from the presentation information stored in the presentation information storage unit, and the output information sending unit transmits the output information that is the presentation information determined by the output information acquisition unit.

[0021] With this configuration, it is possible to statistically process information on actions taken in response to information presented to members of an organization, and to provide appropriate information to members of the organization using the results of the statistical processing.

[0022] Furthermore, the information processing device of the ninth invention is an information processing device in which, compared to the eighth invention, the output information transmitted by the output information transmitting unit corresponds to organizational status information, and the output information acquiring unit uses the action information received by the action information receiving unit and the organizational status information corresponding to the output information to determine the presentation information to be presented to members of the organization from the presentation information stored in the presentation information storage unit.

[0023] With this configuration, it is possible to statistically process information on actions taken in response to information presented to members of an organization, and to provide appropriate information to members of the organization using the results of the statistical processing.

[0024] Furthermore, the information processing device of the tenth invention is an information processing device according to any one of the first to ninth inventions, in which the organization state information storage unit stores first organization state information at a first point in time before the output information sending unit sends the output information and second organization state information at a second point in time after the output information sending unit sends the output information, and further includes a change information acquisition unit that acquires change information regarding the difference between the first organization state information and the second organization state information, and a change information output unit that outputs the change information acquired by the change information acquisition unit.

[0025] With this configuration, it is possible to use the organization status information to obtain and output changes in the state of the organization after providing the information to members of the organization for the purpose of improving the organization.

[0026] In addition, the information processing device of the eleventh invention is an information processing device that, in addition to any one of the first to tenth inventions, further comprises an organization status information acquisition unit that analyzes first response information, which is a questionnaire response to one or more members of the organization at a first point in time before the output information sending unit sends the output information, to acquire first organization status information, analyzes second response information, which is a questionnaire response to one or more members of the organization at a second point in time after the output information sending unit sends the output information, to acquire second organization status information, a change information acquisition unit that acquires change information regarding the difference between the first organization status information and the second organization status information, and a change information output unit that outputs the change information acquired by the change information acquisition unit.

[0027] With this configuration, the organizational status information can be used to provide information to members of the organization for the purpose of improving the organization, and then the organizational status information obtained by analyzing the response information to a questionnaire given to the members of the organization can be obtained, and the changes in the organizational status information before and after the questionnaire can be obtained and output.

[0028] Furthermore, an information processing device of the twelfth invention is an information processing device according to any one of the first to eleventh inventions, wherein the organizational status information is one or more types of organizational status information, such as first type organizational status information relating to overall statistical processing results, which are the results of statistical processing of the entire organization, obtained by statistically processing response information, which is the responses to a questionnaire given to two or more members of the organization; second type organizational status information relating to department statistical processing results, which are the results of statistical processing of the entire department, obtained by statistically processing response information, which is the responses to a questionnaire given to two or more members of a department to which the two or more members of the organization belong; or third type organizational status information relating to the responses to the questionnaire given to each member; the output information acquisition unit uses the organizational status information to determine presentation information to be presented to the organization members from the presentation information stored in the presentation information storage unit, in association with a type identifier that identifies the type corresponding to the organizational status information, or changes the presentation information stored in the presentation information storage unit to a format for presentation to the organization members; and the output information transmission unit transmits output information, which is the presentation information determined by the output information acquisition unit or the presentation information changed by the output information acquisition unit, in association with the type identifier.

[0029] With this configuration, it is possible to clearly indicate the range of questionnaire response information that is statistically processed and the information presented to the organization members is based on. [Effects of the Invention]

[0030] According to the information processing device of the present invention, it is possible to use the organizational status information to appropriately provide information to members of an organization for the purpose of improving the organization. [Brief explanation of the drawings]

[0031] [Figure 1] Conceptual diagram of information system A in embodiment 1 [Figure 2] Block diagram of Information System A [Figure 3] A flowchart illustrating an example of the operation of the information processing device 1. [Figure 4] Flowchart for explaining the score calculation process [Figure 5]A flowchart illustrating another example of a process for acquiring a comprehensive score taking into account the attribute value. [Figure 6] Figure showing the item information management table [Figure 7] A diagram showing the organization's response information [Figure 8] Figure showing the individual score table [Figure 9] A diagram showing the organization information management table [Figure 10] Figure showing an example of the output [Figure 11] Conceptual diagram of information system B in embodiment 2 [Figure 12] Block diagram of Information System B [Figure 13] Block diagram of the information processing device 3 [Figure 14] A flowchart illustrating an example of the operation of the information processing device 3 [Figure 15] A flowchart illustrating an example of the operation of the information processing device 3 [Figure 16] 10 is a flowchart illustrating a first example of the output information acquisition process. [Figure 17] Flowchart illustrating an example of the output information configuration process [Figure 18] A flowchart illustrating an example of the improvement item selection process [Figure 19] A flowchart illustrating an example of the action information processing [Figure 20] A flowchart illustrating an example of the organization-specific action information processing [Figure 21] A flowchart illustrating an example of the action information processing for each department [Figure 22] A flowchart illustrating an example of member-specific action information processing [Figure 23] Flowchart illustrating an example of the change information acquisition process [Figure 24] Flowchart for explaining the process of acquiring change information for each organization [Figure 25] Flowchart explaining the change information acquisition information for each department [Figure 26] A flowchart illustrating the process of acquiring change information for each member [Figure 27] 10 is a flowchart illustrating a second example of the output information acquisition process. [Figure 28] A flowchart illustrating an example of the operation of the terminal device 4 [Figure 29] A flowchart illustrating an example of the operation of the management terminal 5 [Figure 30] FIG. 10 shows the presentation information management table. [Figure 31] FIG. 10 is a diagram showing the first organizational status information management table. [Figure 32] FIG. 2 shows the second organizational status information management table. [Figure 33] A diagram showing an example of the screen [Figure 34] Overview of the computer system in the above embodiment [Figure 35] Block diagram of the computer system DETAILED DESCRIPTION OF THE INVENTION

[0032] Hereinafter, embodiments of an information processing device and the like will be described with reference to the drawings. Note that components with the same reference numerals in the embodiments perform similar operations, and therefore repeated description may be omitted.

[0033] (Embodiment 1)

[0034] In this embodiment, an information system having an information processing device that calculates and outputs an attribute value-added overall score, which is an overall score of an organization according to organizational attribute values, will be described. The overall score of an organization may also be called an engagement score. The information system may also be called an engagement system. The information processing device may also be called an engagement device.

[0035] In addition, in this embodiment, an information system is described that has an information processing device that stores two or more pieces of organizational information each having one or more organizational attribute values ​​and an overall score, and calculates and outputs a different attribute value-added overall score depending on the attribute value of the organization, even if the absolute overall score is the same.

[0036] In this embodiment, an information system having an information processing device that calculates and outputs an attribute value-added overall score using only organization response information paired with the same organization attribute value will be described.

[0037] In this embodiment, an information system having an information processing device that calculates a total score indicating the overall motivation of members using answers from members to a plurality of questions is described. The plurality of questions are, for example, questions for measuring the expectations and satisfaction of members of an organization with respect to items.

[0038] In this embodiment, an information system will be described that calculates scores for the expectation and satisfaction for each diagnostic area and calculates a total score using the scores.

[0039] Furthermore, in this embodiment, an information system will be described that calculates a total score using information on satisfaction with one or more of the organization, job, superior, and workplace.

[0040] The above overall score is equal to or greater than one of the absolute overall score and the overall score taking into account attribute values.

[0041] FIG. 1 is a conceptual diagram of an information system A in this embodiment. The information system A includes an information processing device 1 and one or more terminal devices 2. The information processing device 1 is a so-called server device in this example. The information processing device 1 is, for example, a cloud server or an ASP server, but the type and location of the information processing device 1 are not important. The terminal device 2 is a mobile terminal such as a smartphone, tablet device, or mobile phone, or a so-called personal computer, and the type is not important.

[0042] FIG. 2 is a block diagram of an information system A according to this embodiment.

[0043] The information processing device 1 constituting the information system A includes a storage unit 11, a reception unit 12, a processing unit 13, and an output unit .

[0044] The storage unit 11 includes, for example, an item information storage unit 111, an organization response information storage unit 112, an individual score table storage unit 113, and an organization information storage unit 114. The reception unit 12 includes an output instruction reception unit 121. The processing unit 13 includes an item score acquisition unit 131 and a total score acquisition unit 132. The total score acquisition unit 132 includes, for example, a multiple score acquisition means 1321 and an attribute value-added total score acquisition means 1322. The output unit 14 includes, for example, an item score output unit 141 and a total score output unit 142.

[0045] The terminal device 2 includes a terminal storage unit 21, a terminal reception unit 22, a terminal processing unit 23, a terminal transmission unit 24, a terminal reception unit 25, and a terminal output unit 26.

[0046] Various types of information are stored in the storage unit 11 that constitutes the information processing device 1. The various types of information include, for example, item information (to be described later), organizational response information (to be described later), and an individual score table (to be described later). The individual score table may also be called an engagement score table or the like.

[0047] The item information storage unit 111 stores two or more pieces of item information. The item information is information related to organizational items. Organizational items may be referred to as matters related to the organization. Items may be questions related to the organization. Furthermore, items may correspond to questions related to the organization. The two or more items include, for example, general items related to general matters about the organization and individual items that are specific items about the organization. General items are usually items that respond to questions with a high level of abstraction. Individual items are usually items that respond to questions with a lower level of abstraction (more specific questions). The two or more pieces of item information in the item information storage unit 111 include, for example, item information for four general items and item information for 64 individual items. Furthermore, an item corresponds to, for example, one of two or more targets. The target may be referred to as a factor. Furthermore, the target may be referred to as a matter related to the organization. Furthermore, the item information includes, for example, an item identifier that identifies the item and question information. Furthermore, the item identifier is, for example, an ID, an item name, etc. The item identifier may be the question information itself. The question information is information indicating a question. Note that a question is usually a question in a questionnaire. Note that a matter may also be called a subject or an item.

[0048] Organization response information for each of two or more organizations is stored in the organization response information storage unit 112. Organization response information is information indicating answers to questions posed to members of an organization. Questions may also be called problems or items.

[0049] Furthermore, the organization response information is usually associated with an organization identifier that identifies the organization. The organization identifier is an organization name, an ID that identifies the organization, etc. Furthermore, the organization response information is usually associated with an organization attribute value, which is one or more attribute values ​​of the organization. Examples of the organization attribute value include an industry identifier that indicates the industry of the organization (e.g., bank, apparel, manufacturer, etc.), a scale identifier that classifies the size of the organization (e.g., large company, small and medium-sized enterprise, micro-enterprise, sole proprietorship, etc.), information that indicates the organization category based on the organization's management status (e.g., profitable company, loss-making company, etc.), a region identifier that indicates the region of the head office, a department identifier that identifies departments within the organization (e.g., human resources, accounting, research institute, technology department, sales department, manufacturing department, etc.), a listing identifier that indicates whether the organization is listed, a stage identifier that indicates the stage of the organization (e.g., start-up stage, expansion stage, diversification stage, revitalization stage, etc.), and a business model identifier that indicates the business model (e.g., an innovator who conducts multiple types of businesses, a professional who conducts a business that is dependent on people and conducts a business that is dependent on systems ... The industries may be broad categories such as finance, manufacturers, trading companies, services, etc., or narrow categories such as banks, securities, electrical manufacturers, food manufacturers, machinery manufacturers, etc. Needless to say, there is no restriction on how the industries are divided.

[0050] One organization response information is a collection of response information from two or more members of one organization. One organization response information has two or more member response information corresponding to two or more members. Member response information is information containing the results of members' answers to questions about items. Member response information has two or more item answer information. Member response information usually has item answer information for the number of items. Item answer information has an item identifier and answer information. Answer information is information about answers to questions. Answer information includes, for example, satisfaction information. Satisfaction information is information indicating answers regarding the member's degree of satisfaction with an item. Satisfaction may be similar positive terms such as fulfillment, achievement, or excellent. Satisfaction information is, for example, information that identifies the level of satisfaction with an item. Satisfaction information is classified into two or more classes. Satisfaction information can be, for example, any natural number from 1 to 5. However, satisfaction information may also be an evaluation value with a rank or order, such as A, B, or C, or any natural number from 1 to 100. The answer information also includes, for example, satisfaction level information and expectation level information. The expectation level information is information indicating the answer regarding the member's level of expectation for an item. The expectation may be similar to a desire, importance, or wish. The expectation level information is, for example, information specifying the level of expectation for an item. The expectation level information is classified into two or more classes. The expectation level information may be, for example, any natural number from 1 to 5. However, the expectation level information may also be an evaluation value with a rank or order, such as A, B, or C, or any natural number from 1 to 100. The content of the item, question, etc. is not important. The member may be, for example, a company employee, a school staff member, a government staff member, etc., but may also include company executives, etc. The member may also be a part-time worker.

[0051] Examples of comprehensive items include company satisfaction, which indicates the degree of satisfaction with the company, job satisfaction, which indicates the degree of satisfaction with the job, boss satisfaction, which indicates the degree of satisfaction with the boss, and workplace satisfaction, which indicates the degree of satisfaction with the workplace. Specific items include, for example, the company's business advantages, the dissemination and communication of strategic goals, the overall sense of solidarity, and the appropriateness of evaluations and salaries.

[0052] An individual score table is stored in the individual score table storage unit 113. Here, the individual score table is information in which item scores are determined when satisfaction information and expectation information are given. Here, the individual score table is, for example, a table having an axis of satisfaction information and an axis of expectation information, in which an individual score is entered in each cell of the table, and in which item scores are determined when satisfaction information and expectation information are determined. It is preferable that such an individual score table is a table in which the greater the satisfaction indicated by the satisfaction information, the higher the item score obtained, and the smaller the expectation indicated by the expectation information, the higher the item score obtained.

[0053] The item scores may be determined by an arithmetic expression that uses the satisfaction level information and the expectation level information as parameters. Preferably, the arithmetic expression is an increasing function that uses the satisfaction level information as a parameter and a decreasing function that uses the expectation level information as a parameter.

[0054] Alternatively, multiple sets of satisfaction information, expectation information, and item scores may be learned by machine learning, and the acquired learning information may be used to determine the item scores. In such a case, the satisfaction information, expectation information, and learning information are applied to acquire the item scores by machine learning. Note that the machine learning used here may be, for example, SVR, deep learning, decision trees, random forests, or the like. However, any machine learning algorithm may be used.

[0055] The organization information storage unit 114 stores two or more pieces of organization information. The organization information is information related to an organization. The organization information has an organization identifier and an organization attribute value. It is preferable that the organization information has an organization identifier, an organization attribute value, and an overall score that is a comprehensive score for the organization. The overall score here may be an absolute overall score that does not depend on the organization attribute value.

[0056] The reception unit 12 receives various types of information and instructions. Examples of the various types of information and instructions include output instructions, organization response information, and questionnaire response information (member response information), which will be described later. Here, reception typically refers to reception from the terminal device 2, but it may also be understood as a concept that includes reception of information input from an input device such as a keyboard, mouse, or touch panel, and reception of information read from a recording medium such as an optical disk, magnetic disk, or semiconductor memory.

[0057] The output instruction receiving unit 121 receives an output instruction. The output instruction is an instruction to output an organization's score and includes an organization identifier. The output instruction is, for example, an instruction to output one or more types of scores, such as an attribute value-added overall score, an absolute overall score, or an item score. The output instruction may include an attribute identifier used to obtain the attribute value-added overall score. The attribute identifier is information that identifies an attribute. Examples of attribute identifiers include "industry," "size," "region," "business status," "department," "listed," "stage," and "business model." If the attribute identifier is "industry," an industry identifier is used to obtain the attribute value-added overall score. If the attribute identifier is "size," a size identifier is used to obtain the attribute value-added overall score. If the attribute identifier is "region," a region identifier is used to obtain the attribute value-added overall score. If the attribute identifier is "business status," a business status identifier is used to obtain the attribute value-added overall score. If the attribute identifier is "department," a department identifier is used to obtain the attribute value-added overall score. If the attribute identifier is "listed", the listing identifier is used to obtain the overall score taking into account the attribute value. If the attribute identifier is "stage", the stage identifier is used to obtain the overall score taking into account the attribute value. If the attribute identifier is "business model", the business model identifier is used to obtain the overall score taking into account the attribute value.

[0058] The output instruction may also include attribute values, such as "manufacturer," "trading company," "large company," "Tokyo," "loss-making," "research institute," "unlisted," "expansion period," and "professional."

[0059] The processing unit 13 performs various types of processing. The various types of processing are, for example, processing performed by the item score acquisition unit 131, the total score acquisition unit 132, etc. The various types of processing are, for example, processing to accumulate received organization response information, received questionnaire response information, received organization information, etc. in the storage unit 11.

[0060] The item score acquisition unit 131 statistically processes the response information of the members for each of the two or more items included in each of the two or more pieces of organizational response information, and acquires an item score for each organization and each item.

[0061] The item score acquisition unit 131, for example, statistically processes satisfaction information included in response information for each of two or more items included in the organization response information for each organization, and acquires an item score for each organization and each item. The item score acquisition unit 131 may, for example, calculate an average value of satisfaction information for each organization and each item, and store the average value as an item score in a buffer or storage unit 11 (not shown) in association with an item identifier. The item score acquisition unit 131 may also, for example, calculate a weighted average value of satisfaction information for each organization and each item by assigning different weights depending on the attribute values ​​of the members, and store the weighted average value as an item score in a buffer or storage unit 11 (not shown) in association with an item identifier. The attribute values ​​of the members include, for example, job title, years of service, and gender. For example, the item score acquisition unit 131 may calculate a weighted average by weighting the satisfaction information of employees with longer years of service compared to the satisfaction information of employees with shorter years of service.

[0062] The item score acquisition unit 131 acquires item scores for each organization using, for example, satisfaction level information and expectation level information for at least some items. Note that the items for which item scores are acquired using satisfaction level information and expectation level information are, for example, individual items.

[0063] It is preferable that the item score acquisition unit 131 acquires the item scores such that, for example, the higher the satisfaction information, the higher the score, and the lower the expectation information, the higher the score.

[0064] The item score acquisition unit 131, for example, calculates the average value of the satisfaction information contained in the response information and the average value of the expectation information contained in the response information for each of two or more organizations and two or more items, and acquires an item score for each item using the two average values.

[0065] The item score acquisition unit 131 may, for example, apply satisfaction level information and expectation level information to an individual score table to acquire an item score for each item. Alternatively, the item score acquisition unit 131 may, for example, apply a statistical processing result of satisfaction level information and a statistical processing result of expectation level information to an individual score table to acquire an item score for each item. Alternatively, the item score acquisition unit 131 may, for example, apply an average value of satisfaction level information and an average value of expectation level information to an individual score table to acquire an item score for each item. Alternatively, the item score acquisition unit 131 may, for example, apply a weighted average value of satisfaction level information and a weighted average value of expectation level information to an individual score table to acquire an item score for each item. The weighted average value is a weighted average value based on the attribute values ​​of the members.

[0066] The item score obtaining unit 131 may calculate the item score for each item using, for example, an increasing function with the average value of satisfaction information as a parameter and a decreasing function with the average value of expectation level information as a parameter.

[0067] The above describes the process of calculating so-called absolute item scores by the item score acquisition unit 131. Absolute item scores are item scores that do not depend on an organization identifier such as an industry, and are usually acquired only from response information corresponding to the organization identifier of a single organization.

[0068] However, the item score acquiring unit 131 may also calculate so-called relative item scores. That is, the item score acquiring unit 131 acquires, for example, item scores according to the organization attribute value. In such a case, the item score acquiring unit 131 calculates, for example, the absolute item score of each item of the organization. Then, the item score acquiring unit 131 calculates the relative item scores using, for example, one or more item scores acquired from response information corresponding to one or more organization identifiers paired with the same organization attribute value (for example, the same industry) as the organization attribute value of the organization.

[0069] The item score acquisition unit 131 calculates, for example, the deviation value of the absolute item score of the organization using the item scores of organizations identified by one or more organization identifiers that are paired with the same organization attribute value as the organization. Note that the technique of calculating a relative item score, which is the deviation value of one absolute item score, using multiple absolute item scores is a well-known technique.

[0070] Furthermore, the item score acquiring unit 131 may, for example, calculate the average value of two or more absolute item scores acquired from response information corresponding to one or more organization identifiers paired with the same organization attribute value as the organization attribute value of the organization, and acquire a relative item score using the difference between the average value and the absolute item score of the organization. Note that such a relative item score may be the difference between the average value of the item scores and the absolute item score of the organization, or may be a value calculated by substituting the difference as a parameter into an arithmetic formula.

[0071] In other words, various methods are conceivable for calculating the relative item score of an organization using the absolute item scores of multiple organizations corresponding to the same organizational attribute value. The same organizational attribute value means that one or more organizational attribute values ​​are the same. For example, the item score acquisition unit 131 may calculate, for each item, the relative item score of a focused company among multiple companies in the same industry, or the relative item score of a focused company among multiple companies in the same industry and of a similar size.

[0072] The overall score acquisition unit 132 acquires an overall score using two or more item scores for each of two or more pieces of organization response information. The overall score is an overall score for each organization. The overall score acquisition unit 132 normally acquires a higher overall score for each item score that is two or more and is better.

[0073] The overall score acquisition unit 132 acquires, using multiple organizational response information, an attribute value-added overall score, which is the score of the organization identified by the organization identifier contained in the output instruction and corresponds to one or more organizational attribute values ​​that are paired with the organization identifier.

[0074] That is, the overall score acquisition unit 132 may acquire an attribute-value-added overall score, which is a relative overall score of one organization among multiple organizations that meet a condition configured using, for example, one or more organizational attribute values. For example, the overall score acquisition unit 132 may acquire an attribute-value-added overall score of the "Laboratory + Engineering Department" of a manufacturer, Company A, from response information of an employee belonging to the laboratory or engineering department of a specific organization (e.g., Company A) among multiple organizations whose industry identifier is "manufacturer" and whose department identifier is "laboratory or engineering department." In such a case, the condition is "(industry identifier = manufacturer) AND (department identifier = laboratory OR engineering department)." The overall score acquisition unit 132 acquires an absolute overall score using, for example, two or more absolute item scores.

[0075] Furthermore, the overall score acquisition unit 132 acquires an attribute value-added overall score, which is a relative overall score, using relative item scores of 2 or more, for example.

[0076] It is preferable that the overall score acquisition unit 132 acquires the overall score using a score adjustment function as follows. The score adjustment function is a function that adjusts the score using correlation information related to the degree of correlation between satisfaction level information and expectation level information. Note that it is preferable that the score adjustment function be such that the greater the correlation between satisfaction level information and expectation level information, the higher the overall score.

[0077] For example, the overall score acquisition unit 132 acquires a provisional overall score for each organization using two or more item scores, acquires correlation information regarding the degree of correlation between the satisfaction information and expectation information for each of the two or more items, and acquires an overall score from the provisional overall score using the correlation information such that the greater the degree of correlation, the higher the score. The correlation information may be a correlation value between a set of satisfaction information for two or more items and a set of expectation information, or a value calculated using an arithmetic expression in which the difference between the satisfaction information for each of the two or more items and the expectation information for each of the two or more items is an increasing function, with the number of items for which the difference between the satisfaction information for each of the two or more items and the expectation information for each of the two or more items is equal to or less than a threshold, as a parameter. Alternatively, the correlation information may be a value calculated using an arithmetic expression in which the difference between the satisfaction information for each of the two or more items and the expectation information for each of the two or more items is equal to or less than a threshold, with the number of items for which the satisfaction information is smaller, as a parameter. In other words, any algorithm may be used to acquire the correlation information.

[0078] It is preferable that the overall score acquisition unit 132 acquires an overall score by using both the item scores for the overall items and the item scores for the individual items, and by comparing the item scores for the overall items with the item scores for the individual items and weighting them accordingly. Even in this case, if absolute item scores are used, the overall score acquisition unit 132 can acquire an absolute overall score. Furthermore, if relative item scores are used, the overall score acquisition unit 132 can acquire an overall score that takes attribute values ​​into account.

[0079] The overall score acquisition unit 132 may calculate the overall score by, for example, "overall score = α × statistical score of item scores for overall items + β × statistical score of item scores for individual items." Here, it is preferable that (α > β). That is, it is preferable that the overall score acquisition unit 132 compares the item scores for overall items with the item scores for individual items, and increases the weighting to acquire the overall score. Also, for example, "α = 0.7, β = 0.3." The statistical score of the item scores for overall items is, for example, the average value or weighted average of the item scores for overall items. The statistical score of the item scores for individual items is, for example, the average value or weighted average of the item scores for individual items.

[0080] Furthermore, the overall score acquiring unit 132 may calculate a provisional overall score by, for example, "provisional overall score = α × statistical score of item scores for overall items + β × statistical score of item scores for individual items," and then adjust the scores using the score adjustment function described above to calculate the overall score. Furthermore, the overall score acquiring unit 132 may, for example, use the overall scores of multiple organizations to calculate a deviation value of the overall score of each organization, and use this deviation value as the final overall score.

[0081] The overall score acquisition unit 132 acquires the overall score and organization attribute value paired with the organization identifier included in the output instruction, and uses the overall score and organization attribute value to acquire an attribute value-added overall score, which is the organization's score according to the organization attribute value. The attribute value-added overall score may be considered a relative overall score that depends on the organization attribute value. The attribute value-added overall score may also be called a relative engagement score. The organization attribute value in this case is one or more organization attribute values.

[0082] The overall score acquisition unit 132 acquires, for example, an attribute value-added overall score, which is the score of an organization identified by the organization identifier contained in the output instruction and is the score of the organization according to the organization attribute value paired with the organization identifier, using multiple organizational response information.

[0083] The overall score acquisition unit 132 acquires the overall score and the organization attribute value that are paired with the organization identifier included in the output instruction, and acquires the attribute value-added overall score using the overall score and the organization attribute value. The overall score here is an absolute overall score, and the attribute value-added overall score is a relative overall score.

[0084] The overall score acquisition unit 132 acquires an attribute value-added overall score using two or more relative item scores acquired by the item score acquisition unit 131. The overall score acquisition unit 132 typically acquires a larger attribute value-added overall score the larger the relative item score. The overall score acquisition unit 132 acquires the attribute value-added overall score, for example, using an increasing function (e.g., average, weighted average, sum, etc.) with the two or more relative item scores acquired by the item score acquisition unit 131 as a parameter. For example, the storage unit 11 stores a correspondence table between a set of two or more relative item scores and the attribute value-added overall score, and the overall score acquisition unit 132 refers to the correspondence table and acquires from the correspondence table an attribute value-added overall score corresponding to the two or more relative item scores acquired by the item score acquisition unit 131.

[0085] The multiple score acquisition means 1321 acquires an organization attribute value paired with the organization identifier included in the output instruction, and acquires from the organization information storage unit 114 a total score of 2 or more paired with the organization attribute value.

[0086] The attribute value-added overall score acquisition means 1322 acquires an attribute value-added overall score using two or more overall scores acquired by the multiple score acquisition means 1321 .

[0087] The attribute value-added overall score acquisition means 1322 acquires, for example, an attribute value-added overall score, which is a relative score of the overall score paired with the organization identifier held by the output instruction, among two or more overall scores acquired by the multiple score acquisition means 1321.

[0088] The attribute value-added overall score acquisition means 1322 acquires, for example, an attribute value-added overall score, which is the deviation value of the overall score paired with the organization identifier held by the output instruction, from two or more overall scores acquired by the multiple score acquisition means 1321.

[0089] The attribute value-added overall score acquisition means 1322, for example, acquires the average value of two or more overall scores acquired by the multiple score acquisition means 1321, and acquires the attribute value-added overall score by using the difference between the average value and the overall score paired with the organization identifier included in the output instruction. Note that the attribute value-added overall score may be the difference, or may be a score calculated by an arithmetic expression using the difference as a parameter.

[0090] The output unit 14 outputs various information. The various information is, for example, an overall score taking into account attribute values. The various information is, for example, a collection of information pairs each consisting of an item identifier and an item score. The item score may be an absolute item score or a relative item score. The various information is, for example, an absolute overall score. Here, output typically refers to transmission to an external device such as the terminal device 2. However, output may also be considered to be a concept that includes display on a display, projection using a projector, printing on a printer, sound output, storage on a recording medium, and delivery of processing results to another processing device, another program, etc.

[0091] The item score output unit 141 outputs one or more item scores. The item score output unit 141 usually outputs an item score of an item identified by an item identifier in association with the item identifier. Note that the item score may be the above-mentioned absolute item score or a relative item score.

[0092] The item score output unit 141 outputs, for example, an item score paired with an organization identifier included in the output instruction, in association with the item identifier. It is preferable that the item score output unit 141 outputs one or more item scores in association with the organization identifier. It is also preferable that the item score output unit 141 outputs the item scores in a manner that allows visual distinction between the item score of the overall item and the item score of the individual item.

[0093] The total score output unit 142 outputs the attribute value-added total score. It is preferable that the total score output unit 142 outputs the attribute value-added total score in association with the organization identifier.

[0094] The total score output unit 142 may output an absolute total score. It is preferable that the total score output unit 142 outputs the absolute total score in association with the organization identifier.

[0095] The terminal storage unit 21 constituting the terminal device 2 stores various types of information. The various types of information are, for example, an organization identifier that identifies the user's organization. The various types of information are, for example, information received by the terminal receiving unit 25. The organization identifier may be considered as information that identifies the user.

[0096] The terminal reception unit 22 receives various instructions, information, etc. Here, reception is a concept that includes reception of information input from an input device such as a keyboard, mouse, or touch panel, reception of information transmitted via a wired or wireless communication line, and reception of information read from a recording medium such as an optical disk, magnetic disk, or semiconductor memory. Examples of various instructions, information, etc. include output instructions, organization response information, questionnaire response information, and organization information having an organization identifier and an organization attribute value.

[0097] The device processing unit 23 performs various types of processing. For example, the various types of processing include processing for configuring information received by the device receiving unit 25 into data to be displayed. For example, the various types of processing include processing for configuring instructions received by the device accepting unit 22 into instructions to be transmitted.

[0098] The terminal transmitting unit 24 transmits various instructions, information, etc. to the information processing device 1. The various instructions, information, etc. are, for example, instructions configured by the terminal processing unit 23, instructions and information accepted by the terminal accepting unit 22, etc.

[0099] The terminal receiving unit 25 receives various types of information from the information processing device 1. The various types of information include, for example, an attribute value-added overall score, an absolute or relative item score, and an absolute overall score.

[0100] The terminal output unit 26 acquires various types of information. The various types of information include, for example, information accepted by the terminal acceptance unit 22, information received by the terminal reception unit 25, and information configured by the device processing unit 23. The various types of information include, for example, an overall score taking into account attribute values, an absolute or relative item score, and an overall score.

[0101] The storage unit 11, the item information storage unit 111, the organizational response information storage unit 112, the individual score table storage unit 113, the organizational information storage unit 114, and the terminal storage unit 21 are preferably non-volatile recording media, but can also be realized with volatile recording media. The process by which information is stored in the storage unit 11 or the like is not important. For example, information may be stored in the storage unit 11 or the like via a recording medium, information transmitted via a communication line or the like may be stored in the storage unit 11 or the like, or information input via an input device may be stored in the storage unit 11 or the like.

[0102] The reception unit 12, the output instruction reception unit 121, and the terminal reception unit 25 are usually realized by wireless or wired communication means, but may also be realized by means for receiving broadcasts.

[0103] The processing unit 13, item score acquisition unit 131, total score acquisition unit 132, multiple score acquisition means 1321, attribute value-added total score acquisition means 1322, and device processing unit 23 can usually be realized by an MPU, memory, etc. The processing procedures of the processing unit 13, etc. are usually realized by software, and the software is recorded on a recording medium such as a ROM. However, they may also be realized by hardware (dedicated circuit).

[0104] The output unit 14, the item score output unit 141, the total score output unit 142, and the terminal transmitting unit 24 are usually realized by wireless or wired communication means, but may also be realized by broadcasting means.

[0105] The terminal reception unit 22 can be realized by a device driver for an input means such as a touch panel or a keyboard, or control software for a menu screen.

[0106] The terminal output unit 26 may or may not include an output device such as a display, a speaker, etc. The terminal output unit 26 may be realized by driver software for an output device, or by a combination of driver software for an output device and the output device, etc.

[0107] Next, the operation of the information system A will be described. First, an example of the operation of the information processing device 1 will be described using the flowchart in Fig. 3. It is assumed that the organizational response information storage unit 112 stores organizational response information of multiple organizations. It is also assumed that the individual score table storage unit 113 stores individual score tables.

[0108] (Step S301) Processing unit 13 determines whether it is time to calculate the absolute total score. If it is time to calculate the absolute total score, the process proceeds to step S302, and if it is not time to calculate the absolute total score, the process proceeds to step S312. The timing for calculating the absolute total score may be, for example, when an instruction is input from a user or administrator, when a predetermined timing is reached, when two or more pieces of organizational response information are received and stored in organizational response information storage unit 112, etc.

[0109] (Step S302) The processing unit 13 determines whether or not the i-th organization identifier exists in two or more pieces of organization response information, etc., in the organization response information storage unit 112. If the i-th organization identifier exists, the process proceeds to step S303, and if the i-th organization identifier does not exist, the process returns to step S301.

[0110] (Step S303) The processing unit 13 acquires organization response information paired with the i-th organization identifier from the organization response information storage unit 112.

[0111] (Step S304) The processing unit 13 calculates various scores corresponding to the i-th organization identifier using the organization response information acquired in step S303. The various scores include an absolute overall score. Furthermore, calculating a score is considered to have the same meaning as obtaining a score. The score calculation process will be described using the flowchart in FIG. 4. Furthermore, the calculated absolute overall score is stored in the organization information storage unit 114 in association with the organization identifier.

[0112] (Step S305) The processing unit 13 increments the counter i by 1. The process returns to step S302.

[0113] (Step S306) The output instruction receiving unit 121 determines whether or not an output instruction has been received. If an output instruction has been received, the process proceeds to step S307, and if an output instruction has not been received, the process returns to step S301. Note that receiving an output instruction refers to, for example, receiving an output instruction from the terminal device 2.

[0114] (Step S307) The multiple score acquisition means 1321 acquires the organization identifier included in the output instruction received in step S306.

[0115] (Step S308) The multiple score acquisition means 1321 acquires organization attribute values ​​paired with the organization identifier acquired in step S307 from the organization information storage unit 114. Note that the multiple score acquisition means 1321 may acquire organization attribute values ​​of one or more organization attributes of a type specified by the received output instruction from the organization information storage unit 114. In such a case, the output instruction includes information specifying the type of organization attribute (for example, "industry type," "industry type, size," etc.).

[0116] (Step S309) The multiple score acquisition means 1321 acquires from the organization information storage unit 114 one or more overall scores that are paired with the organization attribute value acquired in step S308.

[0117] (Step S310) The attribute value-added total score acquisition means 1322 acquires the total score paired with the organization identifier acquired in step S307.

[0118] (Step S311) The attribute value-added overall score acquisition means 1322 uses the overall score of 1 or more acquired in step S309 and the overall score acquired in step S310 to acquire an attribute value-added overall score, which is the relative overall score of the organization identified by the organization identifier acquired in step S307.

[0119] (Step S312) The total score output unit 142 outputs the attribute value-added total score acquired in step S311. Note that the output here is, for example, a transmission to the terminal device 2 that has transmitted the output instruction.

[0120] In step S312, the total score output unit 142 may also output the absolute total score obtained in step S310. In addition, the item score output unit 141 may also output the item score of each item paired with the organization identifier obtained in step S307.

[0121] Furthermore, the timing for calculating the attribute value-added overall score does not matter. The overall score output unit 142 may calculate the attribute value-added overall score in advance and store it in the organization information storage unit 114. In such a case, the overall score acquisition unit 132 simply reads out the attribute value-added overall score stored in the organization information storage unit 114.

[0122] In the flowchart of FIG. 3, the route of storing the organization response information in the organization response information storage unit 112 does not matter.

[0123] Furthermore, in the flowchart of FIG. 3, the process ends when the power is turned off or an interrupt occurs to end the process.

[0124] Next, an example of the score calculation process in step S304 will be described with reference to the flowchart in FIG.

[0125] (Step S401) The item score obtaining unit 131 assigns 1 to a counter i.

[0126] (Step S402) The item score acquisition unit 131 determines whether or not the item identifier of the i-th individual item exists in the organizational response information acquired in step S303. If the item identifier of the i-th individual item exists, the process proceeds to step S403; if not, the process proceeds to step S409.

[0127] (Step S403) The item score acquiring unit 131 acquires satisfaction information of all members that is paired with the item identifier of the ith individual item from the organization response information acquired in step S307.

[0128] (Step S404) The item score acquisition unit 131 statistically processes the satisfaction level information acquired in step S403 to calculate statistical satisfaction level information. Note that here, the item score acquisition unit 131 calculates the statistical satisfaction level information, which is, for example, the average value of the satisfaction level information acquired in step S403. Then, the item score acquisition unit 131 accumulates the calculated statistical satisfaction level information in the storage unit 11 or a buffer (not shown) in a pair with the item identifier of the i-th individual item.

[0129] (Step S405) The item score obtaining unit 131 obtains the expectation information of all members that is paired with the item identifier of the ith individual item from the organization response information obtained in step S307.

[0130] (Step S406) The item score acquisition unit 131 statistically processes the expectation information acquired in step S405 to calculate statistical expectation information. Here, the item score acquisition unit 131 calculates statistical expectation information that is, for example, the average value of the expectation information acquired in step S403. Then, the item score acquisition unit 131 accumulates the calculated statistical expectation information in the storage unit 11 or a buffer (not shown) in a pair with the item identifier of the i-th individual item.

[0131] (Step S407) The item score acquisition unit 131 uses the statistical satisfaction information and the statistical expectation information to acquire the item score of the i-th individual item of the organization of interest. The item score acquisition unit 131 applies the statistical satisfaction information and the statistical expectation information to the individual score table in the individual score table storage unit 113 to acquire the item score of the i-th individual item. Then, the item score acquisition unit 131 accumulates the acquired item score in storage unit 11 or a buffer (not shown) in pairs with the item identifier of the i-th individual item.

[0132] (Step S408) The item score obtaining unit 131 increments the counter i by 1. The process returns to step S402.

[0133] (Step S409) The item score obtaining unit 131 assigns 1 to the counter j.

[0134] (Step S410) The item score acquisition unit 131 determines whether the item identifier of the jth comprehensive item exists in the organizational response information acquired in step S307. If the item identifier of the jth comprehensive item exists, the process proceeds to step S411; if not, the process proceeds to step S414.

[0135] (Step S411) The item score obtaining unit 131 obtains satisfaction information of all members that is paired with the item identifier of the j-th comprehensive item from the organization response information obtained in step S307.

[0136] (Step S412) The item score acquiring unit 131 statistically processes the satisfaction level information acquired in step S411 to calculate statistical satisfaction level information. Note that here, the item score acquiring unit 131 calculates the statistical satisfaction level information, which is, for example, the average value of the satisfaction level information acquired in step S411. Then, the item score acquiring unit 131 accumulates the calculated statistical satisfaction level information in the storage unit 11 or a buffer (not shown) in a pair with the item identifier of the j-th comprehensive item.

[0137] (Step S413) The item score obtaining section 131 increments the counter j by 1. The process returns to step S410.

[0138] (Step S414) The total score acquisition unit 132 acquires all the item scores of the individual items from the storage unit 11 or a buffer (not shown). Note that the item scores of the individual items are the scores acquired in step S407.

[0139] (Step S415) The overall score acquisition unit 132 acquires an overall score for the individual items from all the item scores acquired in step S414. For example, the overall score acquisition unit 132 calculates the average value of all the item scores acquired in step S414, and acquires the average value as the overall score for the individual items.

[0140] (Step S416) The overall score acquisition unit 132 acquires statistical satisfaction level information for all items in the overall category from the storage unit 11 or a buffer (not shown).

[0141] (Step S417) The overall score acquisition unit 132 statistically processes the statistical satisfaction information of all items acquired in step S416 to calculate statistical satisfaction information of the overall item. For example, the overall score acquisition unit 132 calculates the average value of the statistical satisfaction information of all items acquired in step S416 and acquires it as the statistical satisfaction information of the overall item.

[0142] (Step S418) The overall score acquisition unit 132 calculates a provisional overall score from the overall scores of the individual items acquired in step S415 and the statistical satisfaction information of the overall items acquired in step S417. Note that the overall score acquisition unit 132 calculates the provisional overall score, for example, using the arithmetic formula "provisional overall score = α × statistical satisfaction information of overall items + β × overall score of individual items."

[0143] (Step S419) The total score acquiring unit 132 acquires correlation information relating to the correlation between the set of satisfaction level information and the set of expectation level information from the set of satisfaction level information for all individual items and the set of expectation level information for all individual items.

[0144] (Step S420) The overall score acquisition unit 132 adjusts the provisional overall score acquired in step S418 using the correlation information acquired in step S419, and acquires an overall score. The process returns to the upper level process. Note that the overall score acquisition unit 132 acquires an overall score such that the greater the degree of correlation indicated by the correlation information, the higher the overall score.

[0145] The operational example in Figures 3 and 4 is a case where an absolute overall score is calculated for each organization, and then an attribute-value-added overall score is obtained using one or more absolute overall scores of one or more other organizations that correspond to the same organization identifier as the organization identifier of the organization of interest.

[0146] However, it is also possible to calculate a relative item score for each item of the organization of interest from the item scores for each item of each organization, and use these two or more relative item scores to obtain an attribute-value-added overall score, which is a relative overall score.

[0147] In other words, the attribute value-added overall score may be any value that indicates a relative overall score among multiple organizations that correspond to the same organization attribute value as the organization attribute value of the organization of interest, and the calculation process is not important.

[0148] The process of calculating the relative item scores and then obtaining the attribute value-added overall score will be described using the flowchart in Fig. 5. Note that in the flowchart in Fig. 5, the same processes as those in the flowchart in Fig. 3 will not be described. In the flowchart in Fig. 5, it is assumed that the absolute item scores have already been calculated for each organization and stored in storage unit 11 in association with the organization identifier and the item identifier.

[0149] (Step S501) The item score obtaining unit 131 assigns 1 to a counter i.

[0150] (Step S502) The item score acquisition unit 131 determines whether the i-th item identifier exists. If the i-th item identifier exists, the process proceeds to step S503, and if the i-th item identifier does not exist, the process proceeds to step S507.

[0151] (Step S503) The item score acquisition unit 131 acquires one or more absolute item scores that are paired with the organization attribute value acquired in step S308 and that correspond to the i-th item identifier.

[0152] (Step S504) The item score obtaining unit 131 obtains the absolute item score corresponding to the ith item identifier of the organization identified by the organization identifier obtained in step S307.

[0153] (Step S505) The item score acquisition unit 131 calculates a relative item score for the organization using the absolute item score of 1 or more acquired in step S503 and the absolute item score acquired in step S504. Preferably, the item score acquisition unit 131 stores the calculated relative item score in the storage unit 11 in association with the organization identifier of the organization and the i-th item identifier.

[0154] (Step S506) The item score obtaining unit 131 increments the counter i by 1. The process returns to step S502.

[0155] (Step S507) The overall score acquisition unit 132 calculates an attribute value-added overall score using the relative item scores of 2 or more calculated in step S505. Return to step S306.

[0156] Next, the operation of the terminal device 2 will be described. The terminal reception unit 22 of the terminal device 2 receives various instructions, information, etc. Next, the device processing unit 23 composes the instructions, etc. received by the terminal reception unit 22 into instructions, etc. to be transmitted. The terminal transmission unit 24 transmits the instructions, etc. composed by the device processing unit 23 to the information processing device 1. Then, the terminal reception unit 25 receives information from the information processing device 1 in response to the transmission of the instructions, etc. Next, the device processing unit 23 composes the information received by the terminal reception unit 25 into data to be output. Next, the terminal output unit 26 outputs the information composed by the device processing unit 23.

[0157] The specific operation of the information system A in this embodiment will be described below. A conceptual diagram of the information system A is shown in FIG.

[0158] Assume now that the item information management table shown in FIG. 6 is stored in the item information storage unit 111. The item information management table is a table that manages a large amount of item information indicating items in a questionnaire for members (employees in this case) of an organization (a company in this case). The item information here includes "Question No.", "Type," "Factor," "Item," "Question: Expectations," and "Question: Satisfaction." "Question No." is an ID that identifies the question and is an example of an item identifier. "Type" is information indicating the type of item, and here, can be either a comprehensive item or an individual item. "Factor" is an intermediate concept of an item, and can also be called an object. "Item" is information indicating the content of an item. Note that "Item" can also be considered an item identifier. "Question: Expectations" is a question for acquiring expectation information. "Question: Satisfaction" is a question for acquiring satisfaction information.

[0159] The organizational response information storage unit 112 stores organizational response information having a structure such as that shown in FIG. 7. The organizational response information storage unit 112 stores two or more pieces of organizational response information. FIG. 7 shows organizational response information for an organization identified by the organizational identifier "Company A." 701 shows member response information for one employee of the organization identified by the organizational identifier "Company A." The organizational response information for the organization identified by the organizational identifier "Company A" includes member response information for two or more employees. The member response information has a large number (63 or more in this case) of records having "item identifier," "expectation information," and "satisfaction information." Records of items with item identifiers 1 to 4 are records of overall items and do not have expectation information. The expectation information and satisfaction information that make up the member response information of 701 are information obtained from the responses given by the employee committee members to "Question: Expectation" and "Question: Satisfaction" in the item information management table shown in FIG. 6. Here, such responses are natural numbers from 1 to 5. Here, when the expectation information for "Question: Expectation" is 1, the expectation level is the lowest, and when it is 5, the expectation level is the highest. When the satisfaction information for "Question: Satisfaction level" is 1, the satisfaction level is the lowest, and when it is 5, the satisfaction level is the highest. Also, it is assumed that the organization attribute value, which is the industry of the organization identified by the organization identifier "Company A", is "manufacturer". It is noted that industry is an example of an organization attribute. It is also assumed that the organization response information storage unit 112 stores multiple pieces of organization response information of organizations corresponding to the organization attribute value "manufacturer".

[0160] The individual score table storage unit 113 also stores the individual score table shown in FIG. 8. The individual score table manages two or more records each having "expectation information," "satisfaction information," and "score." The "expectation information" is, for example, the average value of the expectation information. The "expectation information" may be, for example, information indicating the range of the average value of the expectation information. The attribute values ​​of the "expectation information" are "expectation value 1," "expectation value 2," ... "expectation value N," which are specific values ​​or ranges. The "satisfaction information" is, for example, the average value of the satisfaction information. The "satisfaction information" may be, for example, information indicating the range of the average value of the satisfaction information. The attribute values ​​of the "satisfaction information" are "satisfaction value 1," "satisfaction value 2," ... "satisfaction value N," which are specific values ​​or ranges. Here, "score" is information indicating an item score. The attribute values ​​of "score" are "score 1," "score 2," ... "score N," which are specific values.

[0161] Furthermore, the organization information storage unit 114 stores an organization information management table shown in FIG. 9. The organization information management table is a table for managing organization information. The organization information management table has two or more records each having an "ID," "organization identifier," "organization attribute value," "absolute overall score," etc. The "organization attribute value" here has an "industry identifier," "size identifier," "region identifier," "business status identifier," etc. The "industry identifier" is information that identifies the industry, and in this case, for example, a manufacturer, trading company, bank, etc. The "size identifier" is information that identifies the size of the organization, and for example, a large company, a small or medium-sized enterprise, a micro-enterprise, a sole proprietorship, etc. The "region identifier" is information that identifies the location of the headquarters of the organization (company, etc.), and is, for example, one of the prefectures. The "business status identifier" is information that identifies the business status, and for example, whether the organization is in the black or in the red.

[0162] In this situation, it is assumed that the administrator of the information processing device 1 inputs an instruction to calculate scores, etc. Then, the reception unit 12 receives the instruction to calculate scores, etc. Next, the processing unit 13 determines that it is time to calculate scores, etc. Note that the instruction to calculate scores, etc. here is an instruction to calculate absolute item scores and absolute overall score for each organization.

[0163] Next, the processing unit 13 calculates the item score for each item and the absolute overall score using the organization response information paired with each organization identifier, including "Company A." Below, the calculation of the absolute item score and the overall score will be explained using "Company A" as an example.

[0164] That is, the item score acquisition unit 131 acquires member response information paired with the organization identifier "Company A." Then, the item score acquisition unit 131 acquires satisfaction information of all members for each individual item from the acquired member response information. Next, the item score acquisition unit 131 acquires the average value of the acquired satisfaction information as statistical satisfaction information for each individual item. Also, the item score acquisition unit 131 acquires the average value of the acquired expectation information as statistical expectation information for each individual item. Next, the item score acquisition unit 131 applies the statistical satisfaction information and the statistical expectation information to the individual score table of FIG. 8 to acquire the absolute item score for each individual item. Then, the item score acquisition unit 131 accumulates the acquired item scores in a buffer paired with the item identifier of each individual item.

[0165] Next, the item score acquisition unit 131 acquires satisfaction information for all members corresponding to the item identifier of each overall item.The item score acquisition unit 131 then calculates the average value of the acquired satisfaction information for each overall item and acquires the average value as statistical satisfaction information.The item score acquisition unit 131 then stores the statistical satisfaction information for each overall item in a buffer, paired with the item identifier of each overall item.

[0166] Next, the overall score acquisition unit 132 acquires an overall score of all the item scores of all the individual items. Here, the overall score acquisition unit 132 acquires the average value of all the item scores of all the individual items.

[0167] Next, the overall score acquisition unit 132 statistically processes the statistical satisfaction information of all items to calculate the statistical satisfaction information of the overall item. Here, the overall score acquisition unit 132 acquires the average value of the statistical satisfaction information of all items as the statistical satisfaction information of the overall item.

[0168] Next, the overall score acquisition unit 132 calculates a provisional overall score using the formula "provisional overall score = 0.7 × statistical satisfaction information of overall item + 0.3 × overall score of individual item."

[0169] Next, the total score acquisition unit 132 acquires correlation information relating to the correlation between the set of satisfaction level information and the set of expectation level information from the set of satisfaction level information for all individual items and the set of expectation level information for all individual items.

[0170] Next, the overall score acquisition unit 132 adjusts the acquired provisional overall score using the acquired correlation information. The overall score acquisition unit 132 also uses the adjusted value of the provisional overall score of other companies to acquire a deviation value. This deviation value is the overall score. Here, it is assumed that the overall score acquisition unit 132 calculates the overall score of the organization identified by the organization identifier "Company A" to be "68.0". Then, the overall score acquisition unit 132 stores the overall score "68.0" in association with the organization identifier "Company A" in the organization information management table of FIG. The calculation of the adjusted value of the provisional overall score of other companies is performed in the same manner as the calculation of the value for "Company A".

[0171] The above process is then performed on other organizational response information. Then, for all organizational response information (organizations), absolute item scores for each individual item and absolute overall scores are calculated and stored in the organizational information management table of Fig. 9. Note that, although the item scores for each individual item are not shown in Fig. 9, it is assumed that the item scores are stored in association with the company identifier and the item identifier.

[0172] In this situation, it is assumed that the user of "Company A" inputs an output instruction to the terminal device 2. Here, it is assumed that the output instruction includes the attribute identifiers "industry, size" used to obtain the attribute value-added overall score.

[0173] Next, the terminal device 2 receives the output instruction, composes an output instruction having the organization identifier “Company A” and the attribute identifier “Industry, Size.” Then, the terminal device 2 transmits the output instruction to the information processing device 1.

[0174] Next, the reception unit 12 of the information processing device 1 receives an output instruction from the terminal device 2. Next, the multiple score acquisition means 1321 acquires the organization identifier "Company A" included in the output instruction. Next, the multiple score acquisition means 1321 acquires the attribute identifiers "industry, size" included in the output instruction. Next, the multiple score acquisition means 1321 acquires the industry identifier "manufacturer" and size identifier "large company", which are attribute values ​​corresponding to the attribute identifiers "industry, size" included in the output instruction and which are paired with the organization identifier "Company A".

[0175] Next, the multiple score acquisition means 1321 acquires an absolute overall score of 2 or more that is paired with the industry identifier "manufacturer" and the size identifier "large company" from the organization information management table of Fig. 9. Note that the multiple score acquisition means 1321 reads out the overall scores of "ID=1", "ID=4", "ID=5", etc. from the organization information management table of Fig. 9.

[0176] Next, the attribute value-added total score acquisition means 1322 acquires the absolute total score "68.0" paired with the acquired organization identifier "Company A" from the organization information management table of FIG.

[0177] Next, the attribute value-added overall score acquisition means 1322 calculates the attribute value-added overall score, which is the deviation value of Company A's absolute overall score of "68.0" from the acquired absolute overall scores of 2 or more. Here, it is assumed that the calculated attribute value-added overall score is "48.5". Note that the method for calculating the deviation value is a well-known technique, so its explanation will be omitted.

[0178] Next, the processing unit 13 obtains the absolute item scores of each item paired with the organization identifier "Company A" from the storage unit 11 or a buffer (not shown).

[0179] Next, the processing unit 13 composes information to be output from the acquired information. Then, the output unit 14 transmits the composed information to the terminal device 2 of the user of "Company A." Note that this information includes an attribute value-added overall score of "48.5," an absolute overall score of "68.0," and absolute item scores for each item. Note that it is preferable that the relative item scores for each item of "Company A" are calculated and included in the composed information.

[0180] Next, the terminal receiving unit 25 of the terminal device 2 receives information from the information processing device 1. Next, the terminal processing unit 23 configures the information received by the terminal receiving unit 25 into data to be output. Next, the terminal output unit 26 outputs the information configured by the device processing unit 23.

[0181] An example of such output is shown in Figure 10. 1001 in Figure 10 is the absolute overall score of Company A, "68.0." 1002 in Figure 10 is the overall score taking into account attribute values, "48.5." Also, 1003 is the item score for each overall item. Here, the overall items are company, boss, job, and workplace. Also in Figure 10, 1004 is the average value of the expectation information for each individual item. 1005 is the average value of the satisfaction information for each individual item.

[0182] As described above, according to this embodiment, an appropriate score for an organization can be output according to one or more organizational attribute values. This allows organizations such as companies to take appropriate measures. Note that this technology is extremely useful for engagement, where employees voluntarily exert their own abilities to achieve organizational goals, leading to growth for both employees and the organization.

[0183] Furthermore, according to this embodiment, it is possible to obtain one or more of a relative engagement score and an absolute engagement score, and it is possible to provide an information processing device 1 that can be used as a so-called engagement device.

[0184] Furthermore, the processing in this embodiment may be implemented by software. This software may be distributed by software download or the like. Furthermore, this software may be recorded on a recording medium such as a CD-ROM and distributed. This also applies to other embodiments in this specification. The software implementing the information processing device 1 in this embodiment is the following program. That is, this program causes a computer that can access an organization response information storage unit that stores a plurality of organization response information pieces, which are information paired with an organization identifier that identifies an organization and an organization attribute value that indicates the attribute value of the organization, and which indicate answers to questions for members of the organization, to function as: an output instruction receiving unit that receives an output instruction that is an instruction to output an organization's score and has the organization identifier; a comprehensive score acquisition unit that uses the plurality of organization response information pieces to acquire an attribute value-added comprehensive score, which is the score of the organization identified by the organization identifier included in the output instruction and corresponds to the organization attribute value paired with the organization identifier, using the plurality of organization response information pieces; and a comprehensive score output unit that outputs the attribute value-added comprehensive score.

[0185] (Embodiment 2)

[0186] In this embodiment, an information processing system including an information processing device is described that uses organizational status information related to the status of the organization to determine information to be presented to members of the organization or to determine the layout of the information to be presented in order to improve the organization, and then outputs the information. Note that organizational improvement means improving the status of the organization. Improving the status of the organization means, for example, increasing the satisfaction of members with one or more aspects of the organization. The information to be presented is, for example, articles, company newsletters, etc.

[0187] The organizational status information is, for example, the processing result of the information processing device 1 described in the first embodiment. The organizational status information is preferably information based on responses to a questionnaire about the organization to two or more members. The organizational status information is also preferably information based on one or more types of information, for example, an overall statistical processing result that is the result of statistical processing of questionnaire responses of members of the entire organization (e.g., a company), a department statistical processing result that is the result of statistical processing of questionnaire responses of members of the department to which the member belongs, or questionnaire responses of each member. The organizational status information may also be, for example, information manually input by a user. The information processing device described in this embodiment is preferably a device for improving the organization in cooperation with the information processing device 1.

[0188] In addition, in this embodiment, an information processing system will be described that includes an information processing device in which an organizational manager (e.g., a department head) specifies which organizational status information to use (e.g., an item for which the score is to be increased) from among the organizational status information, and the specified organizational status information is used to determine the information or layout to be presented to members and output the information. This process of determining the information to be presented to members is called "manual determination."

[0189] In addition, in this embodiment, an information processing system including an information processing device that uses organizational state information to recommend candidates for organizational state information to be used, allows a user to specify the organizational state information to be used from the recommended organizational state information, determines information or layout to be presented to members using the specified organizational state information, and outputs the information will be described. Such a process of determining information to be presented to members is called "semi-automatic determination."

[0190] In this embodiment, an information processing system including an information processing device that uses organizational status information to determine which organizational status information to use, determines the information or layout to be presented to members using the determined organizational status information, and outputs the information will be described. The process of determining the information to be presented to members is called "automatic determination."

[0191] In addition, in this embodiment, an information processing system including an information processing device that accumulates members' viewing records for information output to the members' terminal devices, performs statistical processing on the viewing records, and outputs the results of the statistical processing will be described.

[0192] In this embodiment, an information processing system including an information processing device that determines information to be recommended to a member by using the member's browsing history for information output to the member's terminal device will be described.

[0193] In addition, in this embodiment, an information processing system including an information processing device that determines information to be recommended to members by using the member's browsing history for output information and organization state information will be described.

[0194] In this embodiment, an information processing system including an information processing device that, after a member views the output information, acquires and outputs information regarding changes in organizational status information corresponding to the output information. Such an information processing system is capable of providing so-called feedback. Preferably, the information regarding changes in organizational status information is information regarding changes in information based on responses to a questionnaire about the organization (for example, changes in the scores of corresponding items).

[0195] Furthermore, in this embodiment, an information processing system is described that includes an information processing device that outputs information to a member's terminal device in a manner that allows visual understanding of the type of information the information is based on, such as an overall statistical processing result, which is the result of statistical processing of the survey responses of members of the entire organization, a departmental statistical processing result, which is the result of statistical processing of the survey responses of members of the department to which the member belongs, and a plurality of pieces of information based on one or more types of information from the member's survey responses.

[0196] FIG. 11 is a conceptual diagram of an information system B in this embodiment. The information system B includes an information processing device 3, one or more terminal devices 4, and one or more management terminals 5. The information processing device 3 is a so-called server device here. The information processing device 3 is, for example, a cloud server or an ASP server, but the type and installation location are not important. The terminal device 4 and the management terminal 5 are mobile devices such as smartphones, tablet devices, and mobile phones, so-called personal computers, and the type is not important. The terminal device 4 is, for example, a device used by a member of an organization. The management terminal 5 is, for example, a device used by an administrator of the organization.

[0197] Fig. 12 is a block diagram of an information system B in this embodiment. Fig. 13 is a block diagram of an information processing device 3 in this embodiment.

[0198] The information processing device 3 includes a storage unit 31, a reception unit 32, a reception unit 33, a reception unit 34, and an output unit 35. The storage unit 31 includes a presentation information storage unit 311 and an organization state information storage unit 312. The reception unit 32 includes a selection reception unit 321. The reception unit 33 includes an action information reception unit 331. The processing unit 34 includes an organization state information acquisition unit 341, an organization state information selection unit 342, a statistical processing unit 343, an output information acquisition unit 344, and a change information acquisition unit 345. The output unit 35 includes an output information transmission unit 351, a state-related information output unit 352, a change information output unit 353, and a statistical processing result output unit 354.

[0199] The terminal device 4 includes a terminal storage unit 41, a terminal reception unit 42, a terminal processing unit 43, a terminal transmission unit 44, a terminal reception unit 45, and a terminal output unit 46.

[0200] The management terminal 5 includes a management storage unit 51, a management reception unit 52, a management processing unit 53, a management transmission unit 54, a management reception unit 55, and a management output unit 56.

[0201] Various types of information are stored in the storage unit 31 constituting the information processing device 3. The various types of information include, for example, presentation information (described later), organizational status information (described later), a member information database, action information (described later), item information, organizational response information, and an individual score table. Organization response information may also be referred to as response information.

[0202] The member information database has one or more pieces of member information. The member information is information about the member. The member information has a member identifier that identifies the member and an organization identifier that identifies the organization to which the member belongs. It is preferable that the member information has a department identifier that identifies the department to which the member belongs. The member information database may be a relational database, an object-oriented database, a CSV file, etc., and it goes without saying that the data structure is not important. Furthermore, the member identifier is, for example, an ID, the member's name, email address, and telephone number. Furthermore, the organization identifier is, for example, an ID, organization name, etc. The department identifier is, for example, an ID, department name, etc. The member information may also have a presentation information identifier that identifies the presentation information viewed by the member and the viewing time.

[0203] Although not shown, the storage unit 31 may include an item information storage unit 111, an organization response information storage unit 112, an individual score table storage unit 113, and an organization information storage unit 114.

[0204] The presentation information storage unit 311 stores one or more pieces of presentation information. The presentation information is information presented to members. The presentation information is information presented to members for organizational improvement and member training. The presentation information is, for example, an article or an in-house newsletter. The presentation information is, for example, a video, a still image, or text, and the data format and structure thereof are not important. The presentation information in the presentation information storage unit 311 is associated with, for example, selection conditions, which are conditions for selection. The selection conditions are, for example, conditions using item identifiers and scores of improvement items. The improvement items are, for example, items that should be improved among the items described in the first embodiment. Note that presentation information associated with an item identifier of an improvement item (e.g., "influence within the industry") indicates that viewing the presentation information is expected to improve the improvement item (e.g., "influence within the industry"). It is also preferable that attribute values ​​other than the item identifier of the improvement item are associated with the presentation information. Such attribute values ​​are, for example, a title, number of viewers, viewing time, etc.

[0205] The organization status information storage unit 312 stores organization status information. The organization status information is information about the state of the organization. The organization status information is information based on answers to questions about the organization for members. The organization status information includes, for example, item identifiers that identify improvement items, term The score is a pair of an item identifier and an item score. The score may be, for example, the above-mentioned absolute item score, relative item score, overall score, or overall score taking into account attribute values.

[0206] It is preferable that the organization status information in the organization status information storage unit 312 is associated with one or more identifiers among an organization identifier, a department identifier, and a member identifier that identifies a member. That is, an item identifier that identifies an improvement item that an organization should improve is associated with an organization identifier. Also, an item identifier that identifies an improvement item that a department should improve is associated with a department identifier. Also, an item identifier that identifies an improvement item that a member should improve is associated with a member identifier.

[0207] It is preferable that the organization state information storage unit 312 stores first organization state information at a first point in time before the output information transmitting unit 351 transmits the output information, and second organization state information at a second point in time after the output information transmitting unit 351 transmits the output information. In other words, it is preferable that the organization state information be associated with time point information that specifies the point in time when the organization state information was acquired or the point in time when the questionnaire was conducted. Note that the second point in time after the output information is transmitted may be considered to be the point in time after the output information is transmitted and viewed.

[0208] It is preferable that the organizational status information be one or more of the following types of organizational status information: first type organizational status information relating to the overall statistical processing results, which are the results of statistical processing of the entire organization, obtained by statistically processing response information, which is the responses to a questionnaire given to two or more members of the organization; second type organizational status information relating to the departmental statistical processing results, which are the results of statistical processing of the entire department, obtained by statistically processing response information, which is the responses to a questionnaire given to two or more members of a department to which two or more members of the organization belong; or third type organizational status information relating to the survey responses of each member.

[0209] The reception unit 32 receives various types of information and instructions. Examples of the various types of information and instructions include the selection of status-related information, which will be described later. The concept of reception includes the reception of information input from an input device such as a keyboard, mouse, or touch panel, the reception of information transmitted via a wired or wireless communication line, and the reception of information read from a recording medium such as an optical disk, a magnetic disk, or a semiconductor memory.

[0210] The means for inputting various information and instructions may be any means, such as a touch panel, keyboard, mouse, menu screen, etc. The reception unit 32 may be realized, for example, by a device driver for an input means such as a touch panel or keyboard, or control software for a menu screen. However, the reception unit 32 may also be realized by a wired or wireless receiving means.

[0211] The selection receiving unit 321 receives a selection of one or more pieces of status-related information from the two or more pieces of status-related information output by the status-related information output unit 352. The status-related information is information related to the organization status information. The status-related information is, for example, item identifiers that identify improvement items, and item information having item identifiers and item scores. The selection of status-related information can be input using any means, such as a touch panel, keyboard, mouse, or menu screen. The selection receiving unit 321 can be realized, for example, by a device driver for an input means such as a touch panel or keyboard, or control software for a menu screen. However, the selection receiving unit 321 may also be realized by a wired or wireless receiving means.

[0212] The receiving unit 33 receives various types of information. The various types of information include, for example, action information, which will be described later. The various types of information include, for example, an instruction to view presented information. The instruction to view presented information includes a presented information identifier that identifies the presented information that the user wishes to view.

[0213] The action information receiving unit 331 receives action information. The action information receiving unit 331 normally receives action information from the terminal device 4. The action information received by the action information receiving unit 331 is normally associated with a member identifier. The action information received by the action information receiving unit 331 is normally associated with a presentation information identifier. The action information is information relating to the action of the member in response to the output information sent by the output information sending unit 351. The action information is, for example, a presentation information identifier that identifies the presentation information viewed on the terminal device 4, the viewing time of the presentation information on the terminal device 4, the date and time when the presentation information was viewed on the terminal device 4, etc. Viewing time of the presentation information is the time during which the presentation information was output.

[0214] The processing unit 34 performs various types of processing. The various types of processing are, for example, processing performed by a tissue state information acquisition unit 341, a tissue state information selection unit 342, a statistical processing unit 343, an output information acquisition unit 344, and a change information acquisition unit 345.

[0215] The processing unit 34 stores the received action information or information obtained by processing the received action information in the presentation information storage unit 311, for example, in association with a presentation information identifier paired with the action information received by the action information receiving unit 331. When the action information is a viewing time, the information obtained by processing the action information is, for example, a viewing time obtained by adding the viewing time indicated by the action information to the viewing time already stored in association with the presentation information identifier. When the action information is information indicating that the action information has been viewed, the information obtained by processing the action information is, for example, the number of viewers obtained by adding 1 to the number of viewers already stored in association with the presentation information identifier.

[0216] Furthermore, the processing unit 34 stores, in the member information database, the presentation information identifier paired with the action information received by the action information receiving unit 331, for example, in association with the member identifier paired with the action information.

[0217] In addition, when the action information is viewing time, the processing unit 34 stores the viewing time, which is the action information, in the member information database, for example, in association with the member identifier and presentation information identifier that are paired with the action information received by the action information receiving unit 331.

[0218] Furthermore, for example, when presentation information is transmitted to a terminal device 4 for viewing, the processing unit 34 increments the number of viewers paired with the presentation information identifier that identifies the presentation information by 1, and stores the new number of viewers paired with the presentation information identifier. Furthermore, for example, when presentation information is transmitted to a terminal device 4 for viewing, the processing unit 34 stores the presentation information identifier paired with a member identifier corresponding to the terminal device 4 in order to identify the viewed presentation information.

[0219] The organization state information acquisition unit 341 analyzes response information, which is questionnaire responses to one or more members of the organization, acquires organization state information, and stores the organization state information in the organization state information storage unit 312. Although not shown, the organization state information acquisition unit 341 may include the item score acquisition unit 131, or the item score acquisition unit 131 and the total score acquisition unit 132. Then, the organization state information acquisition unit 341 acquires the organization state information by processing similar to the processing performed by the item score acquisition unit 131, or the item score acquisition unit 131 and the total score acquisition unit 132.

[0220] The organizational state information acquisition unit 341, for example, statistically processes response information, which is the responses to a questionnaire given to two or more members of the organization, acquires organizational state information, which is the overall statistical processing result, which is the statistical processing result for the entire organization, and stores the organizational state information in the organizational state information storage unit 312 in association with the organizational identifier of the organization.

[0221] The organizational status information acquisition unit 341, for example, statistically processes response information, which is the responses to a questionnaire given to two or more members of a department to which two or more members of the organization belong, acquires organizational status information, which is the result of department statistical processing, which is the result of statistical processing for the entire department, and associates the organizational status information with the department identifier of the department and stores it in the organizational status information storage unit 312.

[0222] The organization status information acquisition unit 341 acquires organization status information using, for example, one or more types of information from each member's questionnaire responses, and stores the organization status information in the organization status information storage unit 312 in association with the member identifier.

[0223] For example, the organization state information acquisition unit 341 analyzes first response information, which is responses to a questionnaire given to one or more members of the organization at a first time point before the output information transmission unit 351 transmits the output information, to acquire first organization state information, and analyzes second response information, which is responses to a questionnaire given to one or more members of the organization at a second time point after the output information transmission unit 351 transmits the output information, to acquire second organization state information. In other words, it is preferable that the organization state information acquisition unit 341 acquires organization state information at two or more time points.

[0224] If the response information to be analyzed is response information of members of an entire organization, the organization state information acquisition unit 341 associates the first organization state information and the second organization state information with the organization identifier of the organization and stores them in the organization state information storage unit 312. If the response information to be analyzed is response information of members of an entire department, the organization state information acquisition unit 341 associates the first organization state information and the second organization state information with the department identifier of the department and stores them in the organization state information storage unit 312. If the response information to be analyzed is response information of a member, the organization state information acquisition unit 341 associates the first organization state information and the second organization state information with the member identifier of the member and stores them in the organization state information storage unit 312.

[0225] The organization state information selection unit 342 selects one or more pieces of organization state information that satisfy a predetermined state selection condition from among two or more pieces of organization state information. The state selection condition is a condition for selecting organization state information. The state selection condition is, for example, a condition related to a score or a condition related to an improvement item. The state selection condition is, for example, "an item whose item score is equal to or less than a threshold value." The state selection condition is, for example, an item that corresponds to an "improvement item."

[0226] The statistical processing unit 343 statistically processes the action information received by the action information receiving unit 331 and obtains the statistical processing results. The statistical processing results are, for example, the number of members who viewed each piece of presentation information, the total time spent by one or more members on viewing each piece of presentation information, the number of pieces of presentation information viewed for each piece of organizational status information, and the total time spent on viewing each piece of organizational status information. The statistical processing results are, for example, the number of times a "Like" or similar button was pressed on the presented information. The statistical processing results are, for example, the ratio of times a "Like" or similar button was pressed on the presented information. Note that the ratio is "the number of members who pressed a button such as "Like" / the number of members who viewed the presented information."

[0227] The output information acquiring unit 344, for example, uses the organizational state information to determine one or more pieces of presentation information to be presented to members of the organization from the presentation information stored in the presentation information storage unit 311. For example, the output information acquiring unit 344 selects presentation information associated with item identifiers of items whose item scores, which are organizational state information, are equal to or less than a threshold value from the presentation information storage unit 311. For example, the output information acquiring unit 344 selects one or more pieces of presentation information associated with item identifiers that identify improvement items, which are organizational state information, from the presentation information storage unit 311.

[0228] The output information acquiring unit 344, for example, changes the presentation information stored in the presentation information storage unit 311 to a mode for presenting the presentation information to members of the organization. The output information acquiring unit 344, for example, determines the order of item identifiers in ascending order of item scores, which are organization state information, sorts two or more pieces of presentation information associated with the item identifiers and stored in the presentation information storage unit 311 according to the order of the item identifiers, and configures output information, which is screen information that configures a screen for selecting one of the two or more pieces of presentation information that have been sorted.

[0229] The output information acquisition unit 344 determines one or more pieces of presentation information to be presented to members of the organization from the presentation information stored in the presentation information storage unit 311, for example, using one or more pieces of status-related information corresponding to the selection accepted by the selection accepting unit 321. The status-related information is information output by the status-related information output unit 352, which will be described later. The status-related information may be organization status information or information identifying organization status information. The status-related information may be, for example, an item identifier identifying an item to be improved. The output information acquisition unit 344 determines, for example, presentation information paired with an item identifier identified by one or more pieces of status-related information corresponding to the selection accepted by the selection accepting unit 321. The determination of presentation information may include, for example, acquiring the presentation information, acquiring points for the presentation information, acquiring information identifying the presentation information, etc.

[0230] The output information acquiring unit 344 changes the presentation information stored in the presentation information storage unit 311 to a mode for presenting the presentation information to members of the organization, for example, by using one or more pieces of status-related information corresponding to the selection accepted by the selection accepting unit 321. The output information acquiring unit 344 sorts the two or more pieces of presentation information stored in the presentation information storage unit 311 so that selection objects (for example, buttons, menu items) that can select presentation information paired with item identifiers identified by the one or more pieces of status-related information corresponding to the selection accepted by the selection accepting unit 321 are arranged at the top, and configures output information, which is screen information that configures a screen for selecting one of the two or more pieces of sorted presentation information.

[0231] The output information acquisition unit 344, for example, uses one or more pieces of organizational status information selected by the organizational status information selection unit 342 to determine one or more pieces of presentation information to be presented to members of the organization from the presentation information stored in the presentation information storage unit 311.

[0232] The output information acquiring unit 344, for example, changes the presentation information stored in the presentation information storage unit 311 to a format for presentation to members of the organization. Changing the format for presentation to members of the organization involves, for example, sorting two or more pieces of presentation information stored in the presentation information storage unit 311 using one or more attribute values ​​paired with the presentation information as a key, and configuring output information as screen information for configuring a screen for selecting one of the sorted two or more pieces of presentation information. Changing the format for presentation to members of the organization involves, for example, selecting presentation information that satisfies predetermined conditions from the presentation information storage unit 311, and configuring output information as screen information for configuring a screen for selecting one of the selected pieces of presentation information. Changing the format for presentation to members of the organization may involve, for example, sorting the presentation information in order of recommendation, or indicating the degree of recommendation in association with the presentation information.

[0233] The output information acquisition unit 344, for example, uses the action information received by the action information receiving unit 331 to determine presentation information to be presented to members of the organization from the presentation information stored in the presentation information storage unit 311. Determining presentation information using the action information involves, for example, statistically processing the action information received by the action information receiving unit 331 and acquiring other presentation information paired with an item identifier paired with presentation information whose number of views is lower than a threshold. Determining presentation information using the action information involves, for example, acquiring, from the action information received by the action information receiving unit 331, presentation information that has been viewed by other members at a rate equal to or higher than a threshold but has not been viewed by the member. It is assumed that the presentation information identifiers of the presentation information viewed by the member are managed in a member database in association with the member identifier.

[0234] Note that using the action information may also mean using the statistical processing result obtained by statistically processing the action information. Such statistical processing result may be the result of statistical processing of the action information of all members, the result of statistical processing of the action information excluding the target member, or the result of statistical processing of the action information of only the target member.

[0235] The output information acquiring unit 344 uses, for example, the action information received by the action information receiving unit 331 and the organization state information associated with the output information to determine one or more pieces of presentation information to be presented to members of the organization from the presentation information stored in the presentation information storage unit 311. Determining the presentation information using the action information and the organization state information associated with the output information means, for example, when the statistical processing result for the action information shows that the viewing rate (the rate of the number of members who viewed among all members) of one or more presentation information paired with an item identifier that is an example of organization state information is lower than the average viewing rate by a threshold or more, determining one or more pieces of presentation information paired with an item identifier paired with the presentation information with the low viewing rate as the presentation information to be recommended.

[0236] The output information acquisition unit 344 uses the organizational status information to determine the presentation information to be presented to the members of the organization from the presentation information stored in the presentation information storage unit 311, for example, by associating it with a type identifier corresponding to the organizational status information.

[0237] The type identifier is information that identifies the type of organizational status information. The type identifier is information of one or more types of organizational status information, including first type organizational status information, second type organizational status information, and third type organizational status information.

[0238] The first-type organizational status information is information on the overall statistical processing results, which are the results of statistical processing of the entire organization, obtained by statistically processing response information, which is the responses to a questionnaire given to two or more members of the organization. The first-type organizational status information is, for example, item identifiers corresponding to item scores that are equal to or less than a threshold value, as a result of analyzing the response information given to a questionnaire given to all members of the organization.

[0239] The second type of organizational status information is information about the results of departmental statistical processing, which is the result of statistically processing response information, which is the responses to a questionnaire given to two or more members of a department to which two or more members of the organization belong, and is the result of statistical processing of the entire department.The second type of organizational status information is, for example, item identifiers corresponding to item scores that are below or below a threshold value, as a result of analyzing the response information to a questionnaire given to all members of a certain department.

[0240] The third type of organizational status information is information about the member statistical processing results, which are the results of statistical processing of response information regarding a member's questionnaire responses. The third type of organizational status information is, for example, an item identifier corresponding to a score that is low enough to satisfy a predetermined condition among two or more item scores of a member. Note that a score that is low enough to satisfy a predetermined condition is, for example, the lowest item score, the bottom N item scores (N is a natural number greater than or equal to 2), an item score that is lower than the average item score by more than a threshold, etc.

[0241] The change information acquisition unit 345 acquires change information relating to the difference between the first organizational state information and the second organizational state information. The first organizational state information is organizational state information at a first point in time before the output information transmission unit 351 transmits the output information. The second organizational state information is organizational state information at a second point in time after the output information transmission unit 351 transmits the output information. The change information acquisition unit 345 acquires change information that is, for example, the difference between the item score of a specific item (e.g., an improvement item) at the first point in time and the item score at the second point in time.

[0242] The output unit 35 acquires various types of information. The various types of information include, for example, output information, presentation information, status-related information, change information, and statistical processing results. Here, output usually refers to transmission to an external device such as the terminal device 4, but the concept also includes display on a display, projection using a projector, printing on a printer, sound output, storage on a recording medium, and delivery of processing results to other processing devices, other programs, etc.

[0243] The output information transmitting unit 351 transmits the output information acquired by the output information acquiring unit 344. The output information transmitting unit 351 normally transmits the output information to the terminal device 4.

[0244] The output information transmitting unit 351 transmits, for example, screen information acquired by the output information acquiring unit 344, which constitutes a screen for selecting one of two or more pieces of presentation information.

[0245] The output information transmitting unit 351 transmits, for example, one or more pieces of presentation information determined by the output information acquiring unit 344. In addition, the output information transmitting unit 351 transmits, for example, output information that is presentation information changed by the output information acquiring unit 344.

[0246] The output information sending unit 351 associates the output information, which is, for example, the presentation information determined by the output information acquiring unit 344 or the presentation information changed by the output information acquiring unit 344, with a type identifier and transmits the output information. In this case, the type identifier is associated with organization state information (for example, an item identifier).

[0247] The output information transmitting unit 351 transmits, for example, the presentation information identified by the presentation information included in the instruction to view the presentation information.

[0248] It should be noted that the timing at which the output information transmitting unit 351 transmits the output information does not matter. For example, the output information transmitting unit 351 transmits the output information (for example, screen information on a selection screen for presentation information, or presentation information) after the member's terminal device 4 logs in to the information processing device 3. Also, the output information transmitting unit 351 transmits the output information (for example, screen information on a selection screen for presentation information, or presentation information) upon receiving an instruction from the member's terminal device 4. Also, the output information transmitting unit 351 transmits the presentation information upon receiving a viewing instruction from the member's terminal device 4, for example.

[0249] The status-related information output unit 352 outputs, for example, two or more pieces of status-related information related to the organization status information stored in the organization status information storage unit 312. The status-related information may be the organization status information or information that identifies the organization status information. Note that the output here is, for example, transmission to the management terminal 5, but may also be output to a display, etc.

[0250] The state related information output unit 352 outputs, for example, two or more pieces of state related information related to one or more pieces of organization state information selected by the organization state information selection unit 342 .

[0251] The change information output unit 353 outputs the change information acquired by the change information acquisition unit 345. Note that the output here is, for example, transmission to the management terminal 5, but may also be output to a display or the like.

[0252] The statistical processing result output unit 354 outputs the statistical processing results acquired by the statistical processing unit 343. Note that the output here is, for example, transmission to the terminal device 4 or the management terminal 5, but may also be output to a display or the like.

[0253] Various types of information are stored in the terminal storage unit 41 constituting the terminal device 4. The various types of information are, for example, an organization identifier that identifies the organization of the member, and a member identifier that identifies the member. The various types of information are, for example, information received by the terminal receiving unit 25.

[0254] The terminal reception unit 42 receives various instructions, information, etc. Here, reception is a concept that includes reception of information input from an input device such as a keyboard, mouse, or touch panel, reception of information transmitted via a wired or wireless communication line, and reception of information read from a recording medium such as an optical disk, a magnetic disk, or a semiconductor memory.

[0255] The various instructions and information include, for example, a login instruction, a logout instruction, a selection of presented information, an instruction to view presented information, organizational response information, questionnaire response information, organizational information having an organizational identifier and an organizational attribute value, etc. A login instruction is an instruction to log in to the information processing device 3. A logout instruction is an instruction to log out from the information processing device 3. A selection of presented information is an instruction to select the presented information that one wishes to view. The selection of presented information usually has a presented information identifier.

[0256] The device processing unit 43 performs various types of processing. For example, the various types of processing include processing to configure information received by the device receiving unit 45 into data to be displayed. For example, the various types of processing include processing to configure instructions received by the device accepting unit 42 into instructions to be transmitted.

[0257] The device processing unit 43 may measure the time during which the presentation information is output, and acquire the viewing time in combination with the presentation information identifier.

[0258] The terminal transmitting unit 44 transmits various instructions, information, etc. to the information processing device 3. The various instructions, information, etc. are, for example, instructions configured by the terminal processing unit 43, instructions and information accepted by the terminal accepting unit 42, and presentation information identifiers that identify the viewing time and the viewed presentation information acquired by the terminal processing unit 43.

[0259] The terminal receiving unit 45 receives various types of information from the information processing device 3. The various types of information include, for example, output information, presentation information, status-related information, change information, and statistical processing results.

[0260] The terminal output unit 46 outputs various types of information. The various types of information include, for example, information accepted by the terminal acceptance unit 42, information received by the terminal reception unit 45, and information configured by the device processing unit 43. The various types of information include, for example, output information, presentation information, status-related information, change information, and statistical processing results.

[0261] If the received output information is screen information, the terminal output unit 46 outputs a selection screen for presentation information.

[0262] Various types of information are stored in the management storage unit 51 constituting the management terminal 5. The various types of information are, for example, an organization identifier that identifies the organization to which the administrator belongs, and an administrator identifier that identifies the administrator. The various types of information are, for example, information received by the management receiving unit 55.

[0263] The management reception unit 52 receives various instructions, information, etc. Here, reception is a concept that includes the reception of information input from input devices such as a keyboard, mouse, or touch panel, the reception of information transmitted via a wired or wireless communication line, and the reception of information read from a recording medium such as an optical disk, a magnetic disk, or a semiconductor memory. Various instructions, information, etc. include, for example, an instruction to output organizational status information, a selection of one or more status-related information, etc. An instruction to output organizational status information is an instruction to output organizational status information (for example, a set of item scores for an organization, a department, or a member, etc.). The output instruction includes, for example, an organization identifier.

[0264] The management processing unit 53 performs various types of processing. For example, the various types of processing include processing for configuring information received by the management receiving unit 55 into data to be displayed. For example, the various types of processing include processing for configuring instructions received by the management accepting unit 52 into instructions to be transmitted.

[0265] The management transmission unit 54 transmits various instructions, information, etc. to the information processing device 3. The various instructions, information, etc. are, for example, a selection of one or more pieces of status-related information.

[0266] The management receiving unit 55 receives various types of information from the information processing device 3. The various types of information are, for example, two or more pieces of status-related information output by the status-related information output unit 352.

[0267] The management output unit 56 outputs various types of information, such as information accepted by the management acceptance unit 52, information received by the management reception unit 55, and information configured by the management processing unit 53.

[0268] The storage unit 31, the presentation information storage unit 311, the tissue state information storage unit 312, the terminal storage unit 41, and the management storage unit 51 are preferably non-volatile recording media, but may also be realized as volatile recording media.

[0269] There is no restriction on the process by which information is stored in the storage unit 31 etc. For example, information may be stored in the storage unit 31 etc. via a recording medium, information transmitted via a communication line etc. may be stored in the storage unit 31 etc., or information input via an input device may be stored in the storage unit 31 etc.

[0270] The receiving unit 33, the action information receiving unit 331, the terminal receiving unit 45, and the management receiving unit 55 are usually realized by wireless or wired communication means, but may also be realized by means for receiving broadcasts.

[0271] The processing unit 34, organization state information acquisition unit 341, organization state information selection unit 342, statistical processing unit 343, output information acquisition unit 344, change information acquisition unit 345, terminal processing unit 43, and management processing unit 53 can usually be realized by an MPU, memory, etc. The processing procedure of the processing unit 34 is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, it may also be realized by hardware (dedicated circuit).

[0272] The output unit 35, output information transmission unit 351, status-related information output unit 352, change information output unit 353, statistical processing result output unit 354, terminal transmission unit 44, and management transmission unit 54 are usually realized by wireless or wired communication means, but may also be realized by broadcasting means.

[0273] The terminal reception unit 42 and the management reception unit 52 can be realized by a device driver for an input means such as a touch panel or a keyboard, or control software for a menu screen.

[0274] The terminal output unit 46 and the management output unit 56 may or may not include output devices such as a display, a speaker, etc. The terminal output unit 46 etc. may be realized by driver software for an output device, or a combination of driver software for an output device and an output device, etc.

[0275] Next, an example of the operation of the information processing device 3 constituting the information system B will be described using the flowcharts of Figures 14 and 15. In the flowchart of Figure 14, explanations of steps that are the same as those in the flowchart of Figure 3 will be omitted. It is assumed that organizational response information of multiple organizations is stored in the storage unit 31. It is also assumed that individual score tables are stored in the storage unit 31.

[0276] (Step S1401) The processing unit 34 determines whether it is time to send the output information to the terminal device 4. If it is time to send the output information, the process proceeds to step S1402; if it is not time to send the output information, the process proceeds to step S301. The processing unit 34 determines that it is time to send the output information, for example, when it receives an instruction to send the output information from the terminal device 4, or when logging in to the information processing device 3 from the terminal device 4. Furthermore, it is assumed that the information included in the instruction to send the output information or the information sent at the time of login typically includes a member identifier. It is also assumed that the organization identifier and department identifier paired with the member identifier can be obtained from the member information database of the storage unit 31.

[0277] (Step S1402) The output information acquisition unit 344 performs output information acquisition processing. An example of the output information acquisition processing will be described with reference to the flowcharts of FIGS.

[0278] (Step S1403) The output information sending unit 351 sends the output information acquired in step S1402. Return to step S1401. The destination of the output information is the terminal device 4. The destination of the output information is, for example, the terminal device 4 that sent the instruction to send the output information, or the terminal device 4 that logged in to the information processing device 3.

[0279] (Step S1404) The organization state information selection unit 342 performs an improvement item selection process. An example of the improvement item selection process will be described with reference to the flowchart of FIG.

[0280] (Step S1405) The action information receiving unit 331 determines whether or not action information has been received. If action information has been received, the process proceeds to step S1406, and if action information has not been received, the process proceeds to step S1407.

[0281] (Step S1406) The processing unit 34 stores the action information received in step S1405 in pairs with the member identifier associated with the action information in the storage unit 31 or in a buffer (not shown). The process returns to step S1401.

[0282] (Step S1407) The processing unit 34 determines whether it is time to perform statistical processing on the action information stored in the storage unit 31 or a buffer (not shown). If it is time to perform statistical processing, the process proceeds to step S1408, and if it is not time to perform statistical processing, the process proceeds to step S1409. The processing unit 34 determines that it is time to perform statistical processing periodically (for example, once a month, once every six months, once a year, etc.). Furthermore, the processing unit 34 determines that it is time to perform statistical processing when, for example, an instruction to perform statistical processing is received from the management terminal 5. There are no other timings for performing statistical processing.

[0283] (Step S1408) The statistical processing unit 343 performs action information processing, which is statistical processing of the action information. An example of the action information processing will be described with reference to the flowchart in FIG.

[0284] (Step S1409) The processing unit 34 determines whether it is time to output change information. If it is determined that it is time to output change information, the process proceeds to step S1410, and if it is determined that it is not time to output change information, the process returns to step S1401. The processing unit 34 determines that it is time to output change information, for example, when an instruction to output change information is received from the terminal device 4 or the management terminal 5. The processing unit 34 also determines that it is time to output change information periodically (for example, once a month, once every six months, once a year, etc.). The processing unit 34 also determines that it is time to output change information, for example, when organization status information associated with one organization identifier is accumulated in the organization status information storage unit 312 for the second or subsequent time.

[0285] (Step S1410) The change information acquisition unit 345 performs a change information acquisition process. An example of the change information acquisition process will be described with reference to the flowchart in FIG.

[0286] (Step S1411) The change information output unit 353 outputs the change information acquired in step S1410. The process returns to step S1401.

[0287] 14 is performed by the organization state information acquisition unit 341. The organization state information includes one or more of the total score associated with the organization identifier, the item score of each item associated with the organization identifier, the total score associated with the department identifier, the item score of each item associated with the department identifier, and the item score of each item associated with the member identifier. The organization state information may also include the attribute value-added total score and relative item scores described in the first embodiment.

[0288] In the flowchart of FIG. 14, the process ends when the power is turned off or an interrupt occurs to end the process.

[0289] Next, a first example of the output information acquisition process in step S1402 will be described with reference to the flowchart in FIG.

[0290] (Step S1601) The output information acquisition unit 344 acquires a member identifier, an organization identifier, and a department identifier that identify a member who is the user of the terminal device 4 to which the output information is to be sent. The output information acquisition unit 344 acquires, for example, a member identifier that is an instruction sent from the terminal device 4 and is included in an instruction to send the output information. The output information acquisition unit 344 also acquires, for example, a member identifier received when logging in to the information processing device 3 from the terminal device 4. Then, the output information acquisition unit 344 acquires, for example, an organization identifier and a department identifier that are paired with the member identifier from the member information database of the storage unit 31. Note that when an organization identifier and a department identifier are received in addition to the member identifier, the output information acquisition unit 344 acquires the received member identifier, organization identifier, and department identifier.

[0291] (Step S1602) The output information acquiring unit 344 acquires, from the organization state information storage unit 312, one or more item identifiers of improvement items that are paired with the organization identifier acquired in step S1601.

[0292] (Step S1603) The output information acquiring unit 344 assigns 1 to a counter i.

[0293] (Step S1604) The output information acquisition unit 344 determines whether the i-th item identifier exists among the one or more item identifiers acquired in step S1602. If the i-th item identifier exists, the process proceeds to step S1605, and if the i-th item identifier does not exist, the process proceeds to step S1608.

[0294] (Step S1605) The output information acquiring unit 344 acquires one or more presentation information identifiers that identify presentation information paired with the i-th item identifier from the presentation information storage unit 311. Note that there may be cases where the presentation information identifier cannot be acquired here.

[0295] (Step S1606) The output information acquiring unit 344 associates first-type organization state information with each of the one or more presentation information identifiers acquired in step S1605. Note that associating the first-type organization state information indicates that the presentation information identified by the presentation information identifier has been selected as presentation information to be recommended. Also, associating the first-type organization state information indicates that the presentation information identified by the presentation information identifier has been selected as presentation information to be recommended for improving the organization to which the member belongs.

[0296] (Step S1607) The output information acquiring unit 344 increments the counter i by 1. The process returns to step S1604.

[0297] (Step S1608) The output information acquiring unit 344 acquires, from the organization state information storage unit 312, one or more item identifiers of improvement items that are paired with the department identifier acquired in step S1601.

[0298] (Step S1609) The output information acquiring unit 344 assigns 1 to the counter i.

[0299] (Step S1610) The output information acquisition unit 344 determines whether the i-th item identifier exists among the one or more item identifiers acquired in step S1608. If the i-th item identifier exists, the process proceeds to step S1611, and if the i-th item identifier does not exist, the process proceeds to step S1614.

[0300] (Step S1611) The output information acquiring unit 344 acquires, from the presentation information storage unit 311, one or more presentation information identifiers that identify presentation information paired with the i-th item identifier.

[0301] (Step S1612) The output information acquiring unit 344 associates second-type organizational state information with each of one or more presentation information identifiers acquired in step S1611. Note that associating second-type organizational state information indicates that the presentation information identified by the presentation information identifier has been selected as recommended presentation information. Also, associating second-type organizational state information indicates that the presentation information identified by the presentation information identifier has been selected as recommended presentation information for improving the department to which the member belongs.

[0302] (Step S1613) The output information acquiring unit 344 increments the counter i by 1. The process returns to step S1604.

[0303] (Step S1614) The output information acquiring unit 344 acquires, from the organization state information storage unit 312, one or more item identifiers of improvement items that are paired with the member identifier acquired in step S1601.

[0304] (Step S1615) The output information acquiring unit 344 assigns 1 to the counter i.

[0305] (Step S1616) The output information acquisition unit 344 determines whether the i-th item identifier exists among the one or more item identifiers acquired in step S1614. If the i-th item identifier exists, the process proceeds to step S1617, and if the i-th item identifier does not exist, the process proceeds to step S1620.

[0306] (Step S1617) The output information acquiring unit 344 acquires one or more presentation information identifiers that identify presentation information paired with the i-th item identifier from the presentation information storage unit 311. Note that there may be cases where the presentation information identifier cannot be acquired here.

[0307] (Step S1618) The output information acquiring unit 344 associates the third type of organization state information with each of the one or more presentation information identifiers acquired in step S1617. Note that associating the third type of organization state information indicates that the presentation information identified by the presentation information identifier has been selected as presentation information to be recommended. Also, associating the third type of organization state information indicates that the presentation information identified by the presentation information identifier has been selected as presentation information to be recommended for the improvement of members.

[0308] (Step S1619) The output information acquiring unit 344 increments the counter i by 1. The process returns to step S1604.

[0309] (Step S1620) The output information acquisition unit 344 performs output information configuration processing. An example of the output information configuration processing will be described with reference to the flowchart in FIG.

[0310] Next, an example of the output information configuration process in step S1620 will be described with reference to the flowchart in FIG.

[0311] (Step S1701) The output information acquiring unit 344 assigns 1 to a counter i.

[0312] (Step S1702) The output information acquisition unit 344 determines whether or not the i-th presentation information corresponding to the first-type organization state information exists. If the i-th presentation information corresponding to the first-type organization state information exists, the process proceeds to step S1703; if not, the process proceeds to step S1705.

[0313] (Step S1703) The output information acquiring unit 344 configures a selection button for selecting the ith presentation information. For example, the output information acquiring unit 344 acquires a still image representing the ith presentation information, which is a moving image, and links the still image to information (e.g., a URL to the ith presentation information) for outputting (e.g., downloading) the ith presentation information when the still image is pressed. Note that the technology for turning a still image into a button is well known, and therefore a detailed description thereof will be omitted. Furthermore, it is preferable that the output information acquiring unit 344 arranges attribute values ​​of the ith presentation information (e.g., a title, an item identifier of an improvement item, the number of viewers, etc.) around or within the selection button for the ith presentation information. Note that the attribute values ​​of the ith presentation information are stored in the presentation information storage unit 311 in association with the presentation information. In addition, it is preferable that the output information acquisition unit 344 places information indicating that the presentation information corresponds to the first organizational status information around or within the selection button of the i-th presentation information, or sets the attribute value (e.g., background color) of the selection button to an attribute value indicating that the presentation information corresponds to the first organizational status information.

[0314] (Step S1704) The output information acquiring unit 344 increments the counter i by 1. The process returns to step S1702.

[0315] (Step S1705) The output information acquiring unit 344 assigns 1 to the counter i.

[0316] (Step S1706) The output information acquisition unit 344 determines whether or not the i-th presentation information corresponding to the second type of organization state information exists. If the i-th presentation information corresponding to the second type of organization state information exists, the process proceeds to step S1707; if not, the process proceeds to step S1711.

[0317] (Step S1707) The output information acquisition unit 344 determines whether or not the selection button corresponding to the i-th presentation information has already been configured in step S1703. If the selection button has been configured, the process proceeds to step S1708; if not, the process proceeds to step S1709.

[0318] (Step S1708) The output information acquiring unit 344 sets, for example, an attribute value (for example, background color) of the selection button corresponding to the i-th presentation information to an attribute value indicating that the presentation information corresponds to the second organization state information. Alternatively, the output information acquiring unit 344 places, for example, information indicating that the presentation information corresponds to the second organization state information around or within the selection button of the i-th presentation information.

[0319] (Step S1709) The output information acquiring unit 344 configures a selection button for selecting the i-th presentation information. Preferably, the output information acquiring unit 344 arranges information indicating that the presentation information corresponds to the second organization state information around or within the selection button for the i-th presentation information, or sets an attribute value (for example, background color) of the selection button to an attribute value indicating that the presentation information corresponds to the second organization state information.

[0320] (Step S1710) The output information acquiring unit 344 increments the counter i by 1. The process returns to step S1706.

[0321] (Step S1711) The output information acquiring unit 344 assigns 1 to a counter i.

[0322] (Step S1712) The output information acquisition unit 344 determines whether or not the i-th presentation information corresponding to the third type of organization state information exists. If the i-th presentation information corresponding to the third type of organization state information exists, the process proceeds to step S1713; if not, the process proceeds to step S1717.

[0323] (Step S1713) The output information acquisition unit 344 determines whether or not the selection button corresponding to the i-th presentation information has already been configured in step S1703 or step S1709. If the selection button has been configured, the process proceeds to step S1714; if not, the process proceeds to step S1715.

[0324] (Step S1714) The output information acquiring unit 344 sets, for example, an attribute value (for example, background color) of the selection button corresponding to the i-th presentation information to an attribute value indicating that the presentation information corresponds to the third organization state information. Alternatively, the output information acquiring unit 344 places, for example, information indicating that the presentation information corresponds to the third organization state information around or within the selection button of the i-th presentation information.

[0325] (Step S1715) The output information acquiring unit 344 configures a selection button for selecting the i-th presentation information. Preferably, the output information acquiring unit 344 arranges information indicating that the presentation information corresponds to the third organization state information around or within the selection button for the i-th presentation information, or sets an attribute value (for example, background color) of the selection button to an attribute value indicating that the presentation information corresponds to the third organization state information.

[0326] (Step S1716) The output information acquiring unit 344 increments the counter i by 1. The process returns to step S1712.

[0327] (Step S1717) The output information acquisition unit 344 generates output information, which is information on the screen on which the selection buttons generated in the above process are arranged, and returns to the upper-level process.

[0328] In the flowchart of Figure 17, the selection buttons are configured to clearly indicate that the presented information selected by the selection buttons corresponds to the first organizational status information, the second organizational status information, and the third organizational status information, but such processing is not required.

[0329] Next, an example of the improvement item selection process in step S1404 will be described with reference to the flowchart in FIG.

[0330] (Step S1801) The organization state information selection unit 342 assigns 1 to a counter i.

[0331] (Step S1802) The organization state information selection unit 342 determines whether the i-th item identifier exists. If the i-th item identifier exists, the process proceeds to step S1803, and if the i-th item identifier does not exist, the process proceeds to step S1807. It is assumed that all item identifiers are stored in the storage unit 31. Also, whether the i-th item identifier exists or not may be considered to be equivalent to whether the i-th item score corresponding to the organization identifier of interest exists in the organization state information storage unit 312 or not.

[0332] (Step S1803) The organization state information selection unit 342 acquires, from the organization state information storage unit 312, the item score paired with the ith item identifier corresponding to the organization identifier of interest.

[0333] (Step S1804) The organization state information selection unit 342 determines whether the i-th item score acquired in step S1803 satisfies the state selection condition (for example, "item score<=threshold" or "item score<threshold"). If the i-th item score satisfies the state selection condition, the process proceeds to step S1805; if not, the process proceeds to step S1806.

[0334] (Step S1805) The organization state information selection unit 342 associates the organization identifier of interest, the i-th item identifier, and the first type organization state information.

[0335] (Step S1806) The organization state information selection unit 342 increments the counter i by 1. The process returns to step S1802.

[0336] (Step S1807) The organization state information selection unit 342 assigns 1 to the counter j.

[0337] (Step S1808) The organization state information selection unit 342 determines whether or not a jth department identifier that pairs with the organization identifier of interest exists. If the jth department identifier exists, the process proceeds to step S1809; if the jth department identifier does not exist, the process proceeds to step S1816. Note that the correspondence between the organization identifier, one or more department identifiers, and one or more member identifiers is managed in the storage unit 31.

[0338] (Step S1809) The organization state information selection unit 342 assigns 1 to a counter k.

[0339] (Step S1810) The organization state information selection unit 342 determines whether the kth item identifier exists. If the kth item identifier exists, the process proceeds to step S1811, and if the kth item identifier does not exist, the process proceeds to step S1815. It is assumed that all item identifiers are stored in the storage unit 31. Also, whether the kth item identifier exists or not may be considered to be equivalent to whether the kth item score corresponding to the department identifier of interest exists in the organization state information storage unit 312 or not.

[0340] (Step S1811) The organization state information selection unit 342 acquires, from the organization state information storage unit 312, the item score corresponding to the k-th item identifier paired with the j-th department identifier.

[0341] (Step S1812) The organization state information selection unit 342 determines whether the kth item score acquired in step S1811 satisfies the state selection condition. If the kth item score satisfies the state selection condition, the process proceeds to step S1813; if not, the process proceeds to step S1814.

[0342] (Step S1813) The organization state information selection part 342 associates the j-th department identifier, the k-th item identifier, and the second type organization state information.

[0343] (Step S1814) The organization state information selection unit 342 increments the counter k by 1. The process returns to step S1810.

[0344] (Step S1815) The organization state information selection unit 342 increments the counter j by 1. The process returns to step S1808.

[0345] (Step S1816) The organization state information selection unit 342 substitutes the counter l.

[0346] (Step S1817) The organization state information selection unit 342 determines whether or not there is an lth member identifier that pairs with the organization identifier of interest. If there is an lth member identifier, the process proceeds to step S1818; if there is no lth member identifier, the process returns to the upper level process.

[0347] (Step S1818) The organization state information selection unit 342 assigns 1 to the counter m.

[0348] (Step S1819) The organization state information selection unit 342 determines whether or not there is an m-th item identifier that pairs with the l-th member identifier. If there is an m-th item identifier, the process proceeds to step S1820; if there is no m-th item identifier, the process proceeds to step S1824. It is assumed that all item identifiers are stored in the storage unit 31. Furthermore, whether or not there is an m-th item identifier may be considered to be equivalent to whether or not there is an m-th item score corresponding to the member identifier of interest in the organization state information storage unit 312.

[0349] (Step S1820) The organization state information selection unit 342 acquires, from the organization state information storage unit 312, the item score of the mth item identifier paired with the lth member identifier.

[0350] (Step S1821) The organization state information selection unit 342 determines whether the kth item score acquired in step S1820 satisfies the state selection condition. If the kth item score satisfies the state selection condition, the process proceeds to step S1821; if not, the process proceeds to step S1823.

[0351] (Step S1822) The organization state information selection unit 342 associates the l-th member identifier, the m-th item identifier, and the third type organization state information.

[0352] (Step S1823) The organization state information selection unit 342 increments the counter m by 1. The process returns to step S1819.

[0353] (Step S1824) The organization state information selection unit 342 increments the counter 1 by 1. The process returns to step S1817.

[0354] Next, an example of the action information processing in step S1408 will be described with reference to the flowchart in FIG.

[0355] (Step S1901) The statistical processing unit 343 assigns 1 to a counter i.

[0356] (Step S1902) The statistical processing unit 343 determines whether or not the i-th organization identifier exists in the storage unit 31. If the i-th organization identifier exists, the process proceeds to step S1903; if not, the process returns to the upper level process. Note that whether or not the i-th organization identifier exists is equivalent to whether or not the i-th organization that is the target of action information processing exists.

[0357] (Step S1903) The statistical processing unit 343 performs per-organization action information processing. The per-organization action information processing is statistical processing on the action information for each organization. An example of the per-organization action information processing will be described using the flowchart in FIG. 20. Note that the per-organization action information processing here is statistical processing on the action information of the organization identified by the i-th organization identifier.

[0358] (Step S1904) The statistical processing unit 343 assigns 1 to the counter j.

[0359] (Step S1905) The statistical processing unit 343 determines whether or not the jth department identifier paired with the ith organization identifier exists in the storage unit 31. If the jth department identifier exists, the process proceeds to step S1906; if not, the process proceeds to step S1912. Note that whether or not the jth department identifier exists is equivalent to whether or not the jth department to be subjected to action information processing exists.

[0360] (Step S1906) The statistical processing unit 343 performs department-specific action information processing. Department-specific action information processing is statistical processing of action information for each department. An example of department-specific action information processing will be described using the flowchart in FIG. 21. The department-specific action information processing here is statistical processing of action information for the department identified by the j-th department identifier.

[0361] (Step S1907) The statistical processing unit 343 assigns 1 to a counter k.

[0362] (Step S1908) The statistical processing unit 343 determines whether the kth member identifier paired with the jth department identifier exists in the storage unit 31. If the kth member identifier exists, the process proceeds to step S1909; if not, the process proceeds to step S1912. Note that whether the kth member identifier exists or not is equivalent to whether the kth member to be subjected to action information processing exists or not.

[0363] (Step S1909) The statistical processing unit 343 performs per-member action information processing. Per-member action information processing is statistical processing of action information for each member. An example of per-member action information processing will be described using the flowchart in FIG. 22. Here, per-member action information processing is statistical processing of action information of a member identified by the kth member identifier.

[0364] (Step S1910) The statistical processing unit 343 increments the counter k by 1. The process returns to step S1908.

[0365] (Step S1911) The statistical processing unit 343 increments the counter j by 1. The process returns to step S1905.

[0366] (Step S1912) The statistical processing unit 343 increments the counter i by 1. The process returns to step S1902.

[0367] Next, an example of the organization-specific action information processing in step S1903 will be described with reference to the flowchart of FIG.

[0368] (Step S2001) The statistical processing unit 343 assigns 1 to the counter i.

[0369] (Step S2002) The statistical processing unit 343 determines whether or not the i-th presentation information identifier exists in the presentation information storage unit 311. If the i-th presentation information identifier exists, the process proceeds to step S2003, and if the i-th presentation information identifier does not exist, the process proceeds to step S2008.

[0370] (Step S2003) The statistical processing unit 343 acquires one or more member identifiers that are paired with the organization identifier of interest from the storage unit 31. Then, the statistical processing unit 343 acquires the viewing time that is paired with each of the one or more member identifiers and paired with the i-th presentation information identifier.

[0371] (Step S2004) The statistical processing unit 343 acquires the total browsing time, which is the sum of the browsing times paired with one or more member identifiers acquired in step S2003, and stores the total browsing time in association with the organization identifier of interest and the i-th presented information identifier.

[0372] (Step S2005) The statistical processing unit 343 acquires the number of member identifiers that are one or more member identifiers paired with the organization identifier of interest and have a viewing time greater than a threshold value (for example, "0" or "10 seconds") stored in the pair. This number is the number of viewers of the presentation information identified by the i-th presentation information identifier. The statistical processing unit 343 also stores the number of viewers in association with the organization identifier of interest and the i-th presentation information identifier.

[0373] (Step S2006) The statistical processing unit 343 calculates "the number of viewers acquired in step S2005 / the number of one or more member identifiers paired with the organization identifier of interest" to acquire a viewer ratio. The statistical processing unit 343 stores the viewer ratio in association with the organization identifier of interest and the i-th presentation information identifier.

[0374] (Step S2007) The statistical processing unit 343 increments the counter i by 1. The process returns to step S2002.

[0375] (Step S2008) The statistical processing unit 343 assigns 1 to the counter j.

[0376] (Step S2009) The statistical processing unit 343 determines whether or not the jth item identifier exists in the storage unit 31. If the jth item identifier exists, the process proceeds to step S2010, and if the jth item identifier does not exist, the process returns to the upper process.

[0377] (Step S2010) The statistical processing unit 343 acquires one or more presentation information identifiers paired with the j-th item identifier from the presentation information storage unit 311. Next, the statistical processing unit 343 acquires the total viewing time paired with each of the one or more presentation information identifiers, which is the total viewing time acquired in step S2004.

[0378] (Step S2011) The statistical processing unit 343 calculates the sum of the total browsing times paired with one or more presentation information identifiers acquired in step S2010. This sum of the total browsing times is the total browsing time corresponding to the item identified by the jth item identifier. Then, the statistical processing unit 343 stores this total browsing time in association with the organization identifier of interest and the jth item identifier.

[0379] (Step S2012) The statistical processing unit 343 acquires, for example, the number of viewers paired with each of the one or more presentation information identifiers acquired in step S2010, the number of viewers acquired in step S2005. Note that here, the statistical processing unit 343 may acquire, for each presentation information identifier, one or more member identifiers paired with the organization identifier of interest, and member identifiers whose viewing time paired with each of the one or more presentation information identifiers paired with the j-th item identifier is greater than a threshold value (for example, "0" or "10 seconds").

[0380] (Step S2013) The statistical processing unit 343 calculates, for example, the sum of the number of viewers (total number of viewers) acquired in step S2012. The statistical processing unit 343 may also perform unique processing on the member identifiers for each presentation information identifier acquired in step S2012, and acquire the number of viewers, which is the number of member identifiers resulting from the unique processing. The statistical processing unit 343 may also acquire the number of viewers who viewed any of the presentation information paired with the jth item identifier. The statistical processing unit 343 then stores viewer count related information in association with the organization identifier of interest and the jth item identifier. The viewer count related information is the total number of viewers, or the number of viewers, which is the number of member identifiers resulting from the unique processing.

[0381] (Step S2014) The statistical processing unit 343 increments the counter j by 1. The process returns to step S2009.

[0382] Next, an example of the department action information processing in step S1906 will be described with reference to the flowchart of FIG.

[0383] (Step S2101) The statistical processing unit 343 assigns 1 to a counter i.

[0384] (Step S2102) The statistical processing unit 343 determines whether or not the i-th presentation information identifier exists in the presentation information storage unit 311. If the i-th presentation information identifier exists, the process proceeds to step S2103, and if the i-th presentation information identifier does not exist, the process proceeds to step S2108.

[0385] (Step S2103) The statistical processing unit 343 acquires one or more member identifiers that are paired with the department identifier of interest from the storage unit 31. Then, the statistical processing unit 343 acquires the viewing time that is paired with each of the one or more member identifiers and paired with the i-th presentation information identifier.

[0386] (Step S2104) The statistical processing unit 343 acquires the total browsing time, which is the sum of the browsing times paired with one or more member identifiers acquired in step S2103. The statistical processing unit 343 also stores the total browsing time in association with the department identifier of interest and the i-th presentation information identifier.

[0387] (Step S2105) The statistical processing unit 343 acquires the number of member identifiers that are one or more member identifiers paired with the department identifier of interest and have a viewing time greater than a threshold value (for example, "0" or "10 seconds") stored in the pair. This number is the number of viewers of the presentation information identified by the i-th presentation information identifier. The statistical processing unit 343 also stores the number of viewers in association with the department identifier of interest and the i-th presentation information identifier.

[0388] (Step S2106) The statistical processing unit 343 calculates "the number of viewers acquired in step S2105 / the number of one or more member identifiers paired with the department identifier of interest" to acquire a viewer ratio. The statistical processing unit 343 also stores the viewer ratio in association with the department identifier of interest and the i-th presentation information identifier.

[0389] (Step S2107) The statistical processing unit 343 increments the counter i by 1. The process returns to step S2102.

[0390] (Step S2108) The statistical processing unit 343 assigns 1 to the counter j.

[0391] (Step S2109) The statistical processing unit 343 determines whether or not the jth item identifier exists in the storage unit 31. If the jth item identifier exists, the process proceeds to step S2110, and if the jth item identifier does not exist, the process returns to the upper level process.

[0392] (Step S2110) The statistical processing unit 343 acquires one or more presentation information identifiers paired with the j-th item identifier from the presentation information storage unit 311. Next, the statistical processing unit 343 acquires the total viewing time paired with each of the one or more presentation information identifiers, which is the total viewing time acquired in step S2104.

[0393] (Step S2111) The statistical processing unit 343 calculates the sum of the total viewing times paired with each of the one or more presentation information identifiers acquired in step S2110, pairs it with the j-th item identifier, and stores it in the storage unit 31 or a buffer (not shown). This sum of the total viewing times is the total viewing time corresponding to the item identified by the j-th item identifier. The statistical processing unit 343 also stores this total viewing time in association with the department identifier of interest and the j-th item identifier.

[0394] (Step S2112) The statistical processing unit 343 acquires, for example, the number of viewers paired with each of the one or more presentation information identifiers acquired in step S2010, the number of viewers acquired in step S2105. Note that here, the statistical processing unit 343 may acquire, for each presentation information identifier, one or more member identifiers paired with the department identifier of interest, and member identifiers whose viewing time paired with each of the one or more presentation information identifiers paired with the j-th item identifier is greater than a threshold value (for example, "0" or "10 seconds").

[0395] (Step S2113) The statistical processing unit 343 calculates, for example, the sum of the number of viewers (total number of viewers) acquired in step S2112. Furthermore, the statistical processing unit 343 may, for example, acquire the OR of the member identifiers for each presentation information identifier acquired in step S2112, and acquire the number of viewers who viewed any of the presentation information paired with the j-th item identifier. Furthermore, the statistical processing unit 343 stores the view count related information in association with the department identifier of interest and the j-th item identifier. Note that the view count related information is the total number of viewers, or the number of viewers calculated by acquiring the OR of the member identifiers.

[0396] (Step S2114) The statistical processing unit 343 increments the counter j by 1. The process returns to step S2109.

[0397] Next, an example of the member-by-member action information processing in step S1909 will be described with reference to the flowchart in FIG.

[0398] (Step S2201) The statistical processing unit 343 assigns 1 to the counter i.

[0399] (Step S2202) The statistical processing unit 343 determines whether or not the i-th presentation information identifier exists in the presentation information storage unit 311. If the i-th presentation information identifier exists, the process proceeds to step S2203, and if the i-th presentation information identifier does not exist, the process proceeds to step S2205.

[0400] (Step S2203) The statistical processing unit 343 acquires the viewing time paired with the member identifier of interest and paired with the i-th presentation information identifier.

[0401] (Step S2204) The statistical processing unit 343 increments the counter i by 1. The process returns to step S2202.

[0402] (Step S2205) The statistical processing unit 343 assigns 1 to the counter j.

[0403] (Step S2206) The statistical processing unit 343 determines whether or not the jth item identifier exists in the storage unit 31. If the jth item identifier exists, the process proceeds to step S2207, and if the jth item identifier does not exist, the process returns to the upper level process.

[0404] (Step S2207) The statistical processing unit 343 acquires one or more presentation information identifiers paired with the j-th item identifier from the presentation information storage unit 311. Next, the statistical processing unit 343 acquires the viewing time paired with each of the one or more presentation information identifiers from the viewing time acquired in step S2203.

[0405] (Step S2208) The statistical processing unit 343 calculates the sum of the viewing times paired with one or more presentation information identifiers acquired in step S2207, and stores the total viewing time paired with the member identifier of interest and the j-th item identifier.

[0406] (Step S2209) The statistical processing unit 343 acquires the number of presentation information identifiers whose viewing times, which are paired with the member identifier of interest and are paired with one or more presentation information identifiers acquired in step S2207, are greater than a threshold value (e.g., "0" or "10 seconds"). This number is the number of presentation information items (number of views) for improving the item identified by the jth item identifier and viewed by the member identified by the member identifier of interest. The statistical processing unit 343 then stores the number of views in pairs with the member identifier of interest and the jth item identifier.

[0407] (Step S2210) The statistical processing unit 343 searches the presentation information storage unit 311 for presentation information paired with the j-th item identifier, for example, and acquires the number of hits. Next, the statistical processing unit 343 acquires view count related information, which is, for example, "view count acquired in step S2209 / hit count," and stores the view count related information in association with the member identifier of interest and the j-th item identifier. In this case, the view count related information is the proportion of presentation information viewed by the member identified by the member identifier for improving the item identified by the j-th item identifier. The view count related information may also be the number of views acquired in step S2209.

[0408] (Step S2211) The statistical processing unit 343 increments the counter j by 1. The process returns to step S2206.

[0409] Next, an example of the change information acquisition process in step S1410 will be described with reference to the flowchart in FIG.

[0410] (Step S2301) The change information acquisition unit 345 assigns 1 to a counter i.

[0411] (Step S2302) The change information acquisition unit 345 determines whether the i-th organization identifier exists in the storage unit 31. If the i-th organization identifier exists, the process proceeds to step S2303; if not, the process returns to the upper level process. Note that whether the i-th organization identifier exists or not is equivalent to whether the i-th organization for which change information should be acquired exists or not.

[0412] (Step S2303) The change information acquisition unit 345 performs an organization-specific change information acquisition process. The organization-specific change information acquisition process is a process for acquiring change information for each organization. The organization-specific change information acquisition process will be described with reference to the flowchart in FIG.

[0413] (Step S2304) The change information acquisition unit 345 assigns 1 to the counter j.

[0414] (Step S2305) The change information acquisition unit 345 determines whether or not the jth department identifier exists in the storage unit 31. If the jth department identifier exists, the process proceeds to step S2306; if not, the process proceeds to step S2312. Note that whether or not the jth department identifier exists is equivalent to whether or not the jth department for which change information should be acquired exists.

[0415] (Step S2306) The change information acquisition unit 345 performs a process to acquire change information for each department. The process to acquire change information for each department is a process to acquire change information for each department. The process to acquire change information for each department will be described with reference to the flowchart in FIG.

[0416] (Step S2307) The change information acquisition unit 345 assigns 1 to a counter k.

[0417] (Step S2308) The change information acquisition unit 345 determines whether the kth member identifier exists in the storage unit 31. If the kth member identifier exists, proceed to step S2306; if not, proceed to step S2312. Note that whether the kth member identifier exists is equivalent to whether the kth member for which the change information acquisition process is to be performed exists.

[0418] (Step S2309) The change information acquisition unit 345 performs a member-specific change information acquisition process. The member-specific change information acquisition process is a process for acquiring change information for each member. The member-specific change information acquisition process will be described with reference to the flowchart in FIG. 26.

[0419] (Step S2310) The change information acquisition unit 345 increments the counter k by 1. The process returns to step S2308.

[0420] (Step S2311) The change information acquisition unit 345 increments the counter j by 1. The process returns to step S2305.

[0421] (Step S2312) The change information acquisition unit 345 increments the counter i by 1. The process returns to step S2302.

[0422] Next, the organization-specific change information acquisition process in step S2303 will be described with reference to the flowchart in FIG.

[0423] (Step S2401) The change information acquisition unit 345 assigns 1 to a counter i.

[0424] (Step S2402) The change information acquisition unit 345 determines whether or not the i-th item identifier exists. If the i-th item identifier exists, the process proceeds to step S2403, and if the i-th item identifier does not exist, the process proceeds to step S2404.

[0425] (Step S2403) The change information acquisition unit 345 acquires a first item score, which is an item score paired with the organization identifier of interest and is an item score at a first time point paired with the i-th item identifier, from the organization state information storage unit 312. The change information acquisition unit 345 also acquires a second item score, which is an item score paired with the organization identifier of interest and is an item score at a second time point paired with the i-th item identifier, from the organization state information storage unit 312. Note that, for example, the second time point is the latest time point, and the first time point is the time point immediately before the latest time point.

[0426] (Step S2404) The change information acquisition unit 345 acquires first change information, which is the difference between the first item score and the second item score acquired in step S2403, and stores the first change information in the storage unit 31 in association with the organization identifier of interest and the i-th item identifier.

[0427] (Step S2405) The change information acquisition unit 345 uses the first item score and the second item score acquired in step S2403 to acquire second change information, which is information regarding the improvement item, and stores the second change information in the storage unit 31 in association with the organization identifier of interest and the i-th item identifier.

[0428] The second change information is information indicating, for example, one of the following: "It was an improvement item at the first time point, but as a result of the improvement, it became a non-improvement item at the second time point," "It was an improvement item at the first time point and an improvement item at the second time point," "It was a non-improvement item at the first time point and a non-improvement item at the second time point," or "It was a non-improvement item at the first time point, but as a result of the improvement, it became an improvement item at the second time point."

[0429] Furthermore, the change information acquisition unit 345, for example, determines whether or not a first item score satisfies a state selection condition stored in the storage unit 31, and if the state selection condition is satisfied, determines that the item identified by the i-th item identifier is an improved item at the first time point, and if the state selection condition is not satisfied, determines that the item identified by the i-th item identifier is a non-improved item at the first time point. Furthermore, the change information acquisition unit 345, for example, determines whether or not a second item score satisfies a state selection condition stored in the storage unit 31, and if the state selection condition is satisfied, determines that the item identified by the i-th item identifier is an improved item at the second time point, and if the state selection condition is not satisfied, determines that the item identified by the i-th item identifier is a non-improved item at the second time point.

[0430] (Step S2406) The change information acquisition unit 345 increments the counter i by 1. The process returns to step S2302.

[0431] Next, the acquisition of change information by department in step S2306 will be described with reference to the flowchart in FIG.

[0432] (Step S2501) The change information acquisition unit 345 assigns 1 to a counter i.

[0433] (Step S2502) The change information acquisition unit 345 determines whether or not the i-th item identifier exists. If the i-th item identifier exists, the process proceeds to step S2503, and if the i-th item identifier does not exist, the process proceeds to step S2504.

[0434] (Step S2503) The change information acquisition unit 345 acquires a first item score, which is an item score paired with the department identifier of interest and is an item score at a first time point paired with the i-th item identifier, from the organization state information storage unit 312. The change information acquisition unit 345 also acquires a second item score, which is an item score paired with the department identifier of interest and is an item score at a second time point paired with the i-th item identifier, from the organization state information storage unit 312. Note that, for example, the second time point is the latest time point, and the first time point is the time point immediately before the latest time point.

[0435] (Step S2504) The change information acquisition unit 345 acquires first change information, which is the difference between the first item score and the second item score acquired in step S2503, and stores the first change information in association with the department identifier of interest and the i-th item identifier.

[0436] (Step S2505) The change information acquisition unit 345 acquires second change information, which is information about the improvement item, using the first item score and the second item score acquired in step S2503, and stores the second change information in association with the department identifier of interest and the i-th item identifier. Note that an example of the method for acquiring the second change information is as described above.

[0437] (Step S2506) The change information acquisition unit 345 increments the counter i by 1. The process returns to step S2302.

[0438] Next, the member-by-member change information acquisition process in step S2309 will be described with reference to the flowchart in FIG.

[0439] (Step S2601) The change information acquisition unit 345 assigns 1 to a counter i.

[0440] (Step S2602) The change information acquisition unit 345 determines whether or not the i-th item identifier exists. If the i-th item identifier exists, the process proceeds to step S2603, and if the i-th item identifier does not exist, the process proceeds to step S2604.

[0441] (Step S2603) The change information acquisition unit 345 acquires a first item score, which is an item score paired with the member identifier of interest and is an item score at a first time point paired with the i-th item identifier, from the organization state information storage unit 312. The change information acquisition unit 345 also acquires a second item score, which is an item score paired with the member identifier of interest and is an item score at a second time point paired with the i-th item identifier, from the organization state information storage unit 312. Note that, for example, the second time point is the latest time point, and the first time point is the time point immediately before the latest time point.

[0442] (Step S2604) The change information acquisition unit 345 acquires first change information, which is the difference between the first item score and the second item score acquired in step S2603, and stores the first change information in association with the member identifier of interest and the i-th item identifier.

[0443] (Step S2605) The change information acquisition unit 345 acquires second change information, which is information about the improvement item, using the first item score and the second item score acquired in step S2603, and stores the second change information in association with the member identifier of interest and the i-th item identifier. Note that an example of the method for acquiring the second change information is as described above.

[0444] (Step S2606) The change information acquisition unit 345 increments the counter i by 1. The process returns to step S2302.

[0445] Next, a second example of the output information acquisition process in step S1402 will be described with reference to the flowchart in FIG.

[0446] (Step S2701) The output information acquisition unit 344 acquires screen information of a screen for selecting an object to be improved (an organization, a department, or a member). The screen information is stored, for example, in the storage unit 31. The screen information is information of a screen for selecting an organization, a department, or a member.

[0447] (Step S2702) The output unit 35 transmits the screen information acquired in step S2701 to the management terminal 5.

[0448] (Step S2703) The receiving unit 33 receives the selection result of the item identifier from the management terminal 5. Here, the selection result includes, for example, one or more pieces of information from an organization identifier, a department identifier, and a member identifier.

[0449] (Step S2704) The output information acquisition unit 344 determines whether or not the selection result received in step S2703 includes information specifying an organization (here, an organization identifier). If the information specifying an organization is included, the process proceeds to step S2705; if not, the process proceeds to step S2710.

[0450] (Step S2705) The output information acquiring unit 344 acquires from the organization state information selecting unit 342 one or more pieces of item information including an item identifier and an item score that are paired with the organization identifier included in the selection result.

[0451] (Step S2706) The output information acquiring unit 344 configures screen information, which is information on a screen including one or more pieces of item information acquired in step S2705 and is information on a screen for selecting an item identifier as an improvement item.

[0452] The output information acquisition unit 344 acquires the screen information by, for example, inserting a selection object having one or more pieces of item information acquired in step S2705 into a template of screen information stored in the storage unit 31. Note that the selection object here is an object that allows selection of an item identifier, such as a user interface component including a check box, a menu item, etc.

[0453] (Step S2707) The output unit 35 transmits the screen information constructed in step S2706 to the management terminal 5, for example.

[0454] (Step S2708) The receiving unit 33 receives the selection result of the item identifier from the management terminal 5. The selection result here is information that specifies one or more pieces of item information, and usually has one or more item identifiers.

[0455] (Step S2709) The output information acquiring unit 344 stores one or more item identifiers of the selection results received in step S2708 in pairs with the organization identifier included in the selection results received in step S2703. Note that the one or more item identifiers are information that identifies improvement items of the organization.

[0456] (Step S2710) The output information acquisition unit 344 determines whether or not the selection result received in step S2703 includes information specifying a department (here, a department identifier). If the information specifying a department is included, the process proceeds to step S2711; if not, the process proceeds to step S2716.

[0457] (Step S2711) The output information acquiring unit 344 acquires from the organization state information selecting unit 342 one or more pieces of item information including an item identifier and an item score that are paired with the department identifier included in the selection result.

[0458] (Step S2712) The output information acquiring unit 344 configures screen information, which is information on a screen including one or more pieces of item information acquired in step S2711 and is information on a screen for selecting an item identifier as an improvement item.

[0459] (Step S2713) The output unit 35 transmits the screen information constructed in step S2712 to the management terminal 5, for example.

[0460] (Step S2714) The receiving unit 33 receives the selection result of the item identifier from the management terminal 5. The selection result here usually has one or more item identifiers.

[0461] (Step S2715) The output information acquisition unit 344 stores one or more item identifiers of the selection results received in step S2714 in pairs with the department identifier included in the selection results received in step S2703. Note that the one or more item identifiers are information that identifies improvement items for the department.

[0462] (Step S2716) The output information acquisition unit 344 determines whether or not the selection result received in step S2703 includes information specifying a member (here, a member identifier). If the information specifying a member is included, the process proceeds to step S2717; if not, the process returns to the upper level process.

[0463] (Step S2717) The output information acquisition unit 344 acquires from the organization state information selection unit 342 one or more pieces of item information including an item identifier and an item score that are paired with the member identifier included in the selection result.

[0464] (Step S2718) The output information acquiring unit 344 configures screen information, which is information on a screen including one or more pieces of item information acquired in step S2717 and is information on a screen for selecting an item identifier as an improvement item.

[0465] (Step S2719) The output unit 35 transmits the screen information constructed in step S2718 to the management terminal 5, for example.

[0466] (Step S2720) The receiving unit 33 receives the selection result of the item identifier from the management terminal 5. The selection result here usually has one or more item identifiers.

[0467] (Step S2721) The output information acquisition unit 344 stores one or more item identifiers included in the selection results received in step S2720, paired with the member identifier included in the selection results received in step S2703. The process proceeds to step S1602 in Figure 16, and processing from step S1602 onwards is performed. Note that the one or more item identifiers are information that identifies the improvement items of the members.

[0468] Next, an example of the operation of the terminal device 4 will be described with reference to the flowchart of FIG.

[0469] (Step S2801) The terminal reception unit 42 determines whether or not a login instruction has been received. If a login instruction has been received, the process proceeds to step S2802, and if a login instruction has not been received, the process returns to step S2801. The login instruction includes, for example, a member identifier.

[0470] (Step S2802) The terminal transmitting unit 44 transmits the login instruction accepted in step S2801 to the information processing device 3.

[0471] (Step S2803) In response to the transmission of the login instruction in step S2802, the terminal receiving unit 45 determines whether or not output information has been received from the information processing device 3. If output information has been received, the process proceeds to step S2804, and if output information has not been received, the process returns to step S2803.

[0472] (Step S2804) The device processing unit 43 uses the output information received in step S2803 to create a screen for selecting presentation information.

[0473] (Step S2805) The terminal output unit 46 outputs the screen constructed in step S2804.

[0474] (Step S2806) The terminal reception unit 42 determines whether or not a selection of presentation information from a member has been accepted from the presentation information on the output screen. If a selection of presentation information has been accepted, the process proceeds to step S2807, and if a selection of presentation information has not been accepted, the process proceeds to step S2810. Note that the selection of presentation information has a presentation information identifier.

[0475] (Step S2807) The terminal transmitting unit 44 transmits the selection of the presentation information accepted in step S2806 to the information processing device 3.

[0476] (Step S2808) In response to the transmission of the selection of presentation information, the terminal receiving unit 45 determines whether or not presentation information has been received from the information processing device 3. If presentation information has been received, the process proceeds to step S2809, and if presentation information has not been received, the process returns to step S2808.

[0477] (Step S2809) The terminal output unit 46 outputs the presentation information received in step S2808. The process returns to step S2801. Note that while the presentation information is being output, an interrupt request for ending the output causes the output of the presentation information to end.

[0478] (Step S2810) The terminal reception unit 42 determines whether or not a logout instruction has been received. If a logout instruction has been received, the process proceeds to step S2811, and if a logout instruction has not been received, the process returns to step S2806.

[0479] (Step S2811) The terminal transmitting unit 44 transmits the logout instruction accepted in step S2810 to the information processing device 3. The process returns to step S2801.

[0480] In the flowchart of FIG. 28, the process ends when the power is turned off or an interrupt occurs to end the process.

[0481] Next, an example of the operation of the management terminal 5 will be described with reference to the flowchart of FIG.

[0482] (Step S2901) The management reception unit 52 determines whether or not an instruction to output organization status information has been received. If an instruction to output organization status information has been received, the process proceeds to step S2902, and if an instruction to output organization status information has not been received, the process returns to step S2901.

[0483] (Step S2902) The management transmitting unit 54 transmits the output instruction accepted in step S2901 to the information processing device 3.

[0484] (Step S2903) In response to the transmission of the output instruction, the management receiving unit 55 determines whether or not it has received improvement item selection screen information. If it has received improvement item selection screen information, it proceeds to step S2904, and if it has not received improvement item selection screen information, it returns to step S2903. Note that the improvement item selection screen information has item information that is a candidate for improvement item, and is information of a screen from which item information can be selected. Furthermore, the item information has, for example, an item identifier and an item score.

[0485] (Step S2904) The management output unit 56 outputs a screen using the selected screen information received in step S2903.

[0486] (Step S2905) The management reception unit 52 determines whether or not an instruction to select an improvement item has been received from the administrator on the screen output in step S2904. If an instruction to select an improvement item has been received, the process proceeds to step S2906; if an instruction to select an improvement item has not been received, the process proceeds to step S2905. Note that an instruction to select an improvement item has one or more item identifiers corresponding to the improvement item. Furthermore, an instruction to select an improvement item typically has an organization identifier and one or more item identifiers, or a department identifier and one or more item identifiers, or a member identifier and one or more item identifiers.

[0487] (Step S2906) The management transmission unit 54 transmits the instruction to select the improvement items received in step S2905 to the information processing device 3. The instruction to select the improvement items includes one or more types of information from among an organization identifier and one or more item identifiers, a department identifier and one or more item identifiers, and a member identifier and one or more item identifiers. By transmitting the instruction to select the improvement items, the information processing device 3 stores one or more types of information from among an organization identifier and one or more item identifiers, a department identifier and one or more item identifiers, and a member identifier and one or more item identifiers in the organization status information storage unit 312 as organization status information.

[0488] (Step S2907) The management receiving unit 55 determines whether or not it has received a transmission result in response to the transmission of the instruction to select an improvement item in step S2906. If it has received a transmission result, it proceeds to step S2908, and if it has not received a transmission result, it returns to step S2907.

[0489] (Step S2908) The management output unit 56 outputs the transmission result received in step S2907. The processing ends. The transmission result is, for example, information indicating that improvement items for one or more of the organization, department, or member have been registered.

[0490] In the flowchart of FIG. 29, the process ends when the power is turned off or an interrupt occurs to end the process.

[0491] The specific operation of information system B in this embodiment will be described below. A conceptual diagram of information system B is shown in Fig. 11. In each table, the attribute value "-" indicates NULL.

[0492] Currently, the presentation information storage unit 311 stores the presentation information management table shown in FIG. 30. The presentation information management table is a table in which presentation information is managed. The presentation information management table includes a "presentation information identifier," "presentation information," "selection condition," and "attribute value." Here, the "presentation information" is, for example, a video, a text file, audio information, or a still image. The presentation information with the presentation information identifiers "C001" and "C004" is a video. The presentation information with the presentation information identifier "C002" is a text file. The presentation information with the presentation information identifier "C003" is audio information. The "selection condition" is one or more item identifiers that identify improvement items or a condition related to the item score. The "attribute value" includes a "title," "providing organization," and "other viewing flag." The "title" is the title of the "presentation information." The "providing organization" is an organization identifier that identifies the organization that provided the "presentation information." If the "providing organization" is "-" (empty), the "presentation information" is content prepared by the providing organization of the information processing device 3, and there are no viewing restrictions. The "other viewing flag" is a flag that indicates whether or not other organizations are permitted to view the information when a "providing organization" exists. Here, if the "other viewing flag = 0", other organizations are not permitted to view the information, and if the "other viewing flag = 1", other organizations are permitted to view the information. In other words, this indicates that the presented information "C003" of the organization identified by the organization identifier "C2" cannot be viewed by members of organizations other than the organization identified by the organization identifier "C2".

[0493] The organization state information storage unit 312 also stores a first organization state information management table shown in FIG. 31. The first organization state information management table is a table that stores one or more records each having an "organization identifier," a "department identifier," a "member identifier," and "organization state information." The "department identifier" and "member identifier" may be "-" (empty). Here, the "organization state information" is a set of an "item identifier" and an "item score." The "item identifier" is "item 1," "item 2," "item 3," etc. in FIG. 31, and "item 1," "item 2," "item 3," etc. are, for example, the attribute values ​​of the "item" in FIG. 6, such as "company satisfaction," "job satisfaction," "influence within the industry," and "holidays and working hours."

[0494] FIG. 31 shows that the item score of item 1 of the organization identified by organization identifier "C1" is "3.8." Also, FIG. 31 shows that the item score of item 1 of the department identified by department identifier "B1" of the organization identified by organization identifier "C1" is "4.2." Also, FIG. 31 shows that the item score of item 1 of member identifier "M1" belonging to the department identified by department identifier "B1" of the organization identified by organization identifier "C1" is "2.5."

[0495] The organization state information storage unit 312 also stores a second organization state information management table shown in FIG. 32. The first organization state information management table is a table that stores one or more records each having an "organization identifier," "department identifier," "member identifier," and "organization state information." The "organization state information" in the second organization state information management table is one or more item identifiers of improvement items. If an improvement item does not exist, the attribute value is "-."

[0496] In this situation, suppose that a member identified by member identifier "M1" inputs a login instruction to his / her terminal device 4. Next, the terminal reception unit 42 of the terminal device 4 receives the login instruction. Then, the terminal transmission unit 44 transmits the login instruction having the member identifier "M1" to the information processing device 3.

[0497] Next, the receiving unit 33 of the information processing device 3 receives the login instruction having the member identifier "M1". Next, the processing unit 34 performs processing for logging in. Next, the processing unit 34 determines that it is time to transmit output information to the terminal device 4.

[0498] Next, the output information acquisition unit 344 performs the output information acquisition process as follows.

[0499] First, the output information acquisition unit 344 acquires the organization identifier "C1" and the department identifier "B1" that are paired with the member identifier "M1" from the storage unit 31. Note that the output information acquisition unit 344 may also acquire the organization identifier "C1" and the department identifier "B1" that are paired with the member identifier "M1" from the table in FIG. 31 .

[0500] Next, the output information acquisition unit 344 determines whether each piece of organization status information paired with the organization identifier "C1," department identifier "-," and member identifier "-" in Fig. 31 matches the condition related to the score among the "selection conditions" in the presentation information management table in Fig. 30. Then, the output information acquisition unit 344 acquires the presentation information identifier (for example, "C002") paired with the "selection condition" that is determined to match.

[0501] The output information acquisition unit 344 also acquires the item identifier "item 2" of the improvement item paired with the organization identifier "C1" from the second organization status information management table. The output information acquisition unit 344 also acquires the presentation information identifier "C001" for which the item identifier "item 2" is a selection condition.

[0502] 32, even if "item 4" is included in the item identifier of the improvement item paired with the organization identifier "C1," the output information acquisition unit 344 does not acquire the presentation information identifier "C003" paired with "item 4." In other words, the output information acquisition unit 344 acquires the providing organization "C2" paired with the presentation information identifier "C003" in FIG. 30 and the other viewing flag "1," and determines from this information that the presentation information "C003" cannot be viewed by members of organizations other than the organization identified by the organization identifier "C2," and does not acquire "C003" as the presentation information identifier for the member identified by the member identifier "M1" paired with the organization identifier "C1."

[0503] Then, the output information acquiring unit 344 associates the organization identifier "C1", the presentation information identifiers "C001" and "C002", and the first-type organization state information, and stores them in a buffer (not shown).

[0504] Next, the output information acquisition unit 344 determines whether or not each piece of organizational status information paired with the organizational status information organization identifier "C1," department identifier "B1," and member identifier "-" in Fig. 31 matches the condition related to the score among the "selection conditions" in the presentation information management table in Fig. 30. Then, it is assumed that the output information acquisition unit 344 determines that there is no "selection condition" that is determined to match.

[0505] The output information acquisition unit 344 also acquires the item identifiers "item 2" and "item 3" of the improvement items paired with the organization identifier "C1" and department identifier "B1" from the second organization status information management table. The output information acquisition unit 344 also acquires the presentation information identifier "C001" for which the item identifier "item 2" or "item 3" is the selection condition. The output information acquisition unit 344 then associates the organization identifier "C1," the department identifier "B1," the presentation information identifier "C001," and the second-type organization status information, and stores them in a buffer (not shown).

[0506] Next, the output information acquisition unit 344 determines whether each piece of organization status information paired with the organization identifier "C1," department identifier "B1," and member identifier "M1" matches the condition related to the score among the "selection conditions" in the presentation information management table of Fig. 30. Then, the output information acquisition unit 344 acquires the presentation information identifier (for example, "C004") paired with the "selection condition" that is determined to match.

[0507] The output information acquisition unit 344 also acquires the item identifier "item 4" of the improvement item paired with the organization identifier "C1," department identifier "B1," and member identifier "M1" from the second organization status information management table. The output information acquisition unit 344 also selects the presentation information identifier "C003" for which the item identifier "item 4" is a selection condition.

[0508] Next, the output information acquisition unit 344 acquires the providing organization "C2" that pairs with the presentation information identifier "C003" in Figure 30 and the other viewing flag "1", and from this information determines that the presentation information "C003" cannot be viewed by members of organizations other than the organization identified by the organization identifier "C2", and ultimately does not acquire "C003" as the presentation information identifier for the member identified by the member identifier "M1" that pairs with the organization identifier "C1".

[0509] Then, the output information acquisition unit 344 associates the organization identifier "C1", the department identifier "B1", the member identifier "M1", the presentation information identifier "C004", and the third type organization status information, and stores them in a buffer not shown.

[0510] Next, the output information acquisition unit 344 performs output information configuration processing as follows: In other words, here, the content is divided into content to be viewed by people who belong to an organization identified by an organization identifier "C1", content to be viewed by people who belong to a department identified by a department identifier "B1" in the organization identified by the organization identifier "C1", and content to be viewed by a member identified by a member identifier "M1", and one or more pieces of presentation information configure selectable screen information.

[0511] Next, the output information transmitting unit 351 transmits the output information, which is the configured screen information.

[0512] Next, the terminal receiving unit 45 receives output information from the information processing device 3 in response to the transmission of the login instruction. The device processing unit 43 uses the received output information to configure a screen for selecting presentation information. Next, the terminal output unit 46 outputs the configured screen. An example of the screen here is shown in FIG. 33. In FIG. 33, 3301 to 3304 are selectable buttons.

[0513] Next, it is assumed that the user presses the selection button 3303. Then, the terminal reception unit 42 receives the selection of the presentation information. Next, an instruction to select the presentation information, which has the presentation information identifier “C001” corresponding to the selection button 3303, is transmitted to the information processing device 3.

[0514] Next, the information processing device 3 receives the instruction of the selection and transmits to the terminal device 4 the presentation information paired with the presentation information identifier “C001”.

[0515] Next, the terminal device 4 receives and outputs the presentation information identified by the presentation information identifier "C001."

[0516] As a result, the member identified by the member identifier "M1" can view presented information that will likely improve items 1 and 2.

[0517] As described above, according to this embodiment, it is possible to use the organizational status information to provide appropriate information to members of an organization for the purpose of improving the organization.

[0518] According to this embodiment, the organizational status information obtained by analyzing the questionnaire responses of the members of the organization can be used to provide appropriate information to the members of the organization for improving the organization.

[0519] Furthermore, according to this embodiment, it is possible to use the organization status information selected by the user to provide appropriate information to members of the organization for improving the organization.

[0520] Furthermore, according to this embodiment, by using organizational status information selected by the user from among the automatically selected candidates for organizational status information, it is possible to provide appropriate information to members of the organization in order to improve the organization.

[0521] Furthermore, according to this embodiment, the automatically selected organizational status information can be used to provide appropriate information to members of the organization for improving the organization.

[0522] Furthermore, according to this embodiment, it is possible to statistically process information on actions taken in response to information presented to members of an organization, and output the results of the statistical processing.

[0523] Furthermore, according to this embodiment, information on actions taken in response to information presented to members of an organization is statistically processed, and the results of the statistical processing can be used to provide appropriate information to members of the organization.

[0524] Furthermore, according to this embodiment, after providing information to members of an organization in order to improve the organization, changes in the state of the organization can be acquired and output.

[0525] Furthermore, according to this embodiment, the organizational status information is used to provide information to members of the organization in order to improve the organization, and then the organizational status information is obtained by analyzing the response information to a questionnaire given to the members of the organization, and the changes in the organizational status information before and after the questionnaire can be obtained and output.

[0526] Furthermore, according to this embodiment, it is possible to clearly indicate the range of questionnaire response information that is the basis of the information presented to the members of the organization.

[0527] Furthermore, the processing in this embodiment may be implemented by software. This software may be distributed by software download or the like. Furthermore, this software may be recorded on a recording medium such as a CD-ROM and distributed. This also applies to other embodiments in this specification. The software implementing the information processing device in this embodiment is the following program. That is, this program causes a computer that can access an organization status information storage unit that stores organization status information, which is information related to the state of the organization, and a presentation information storage unit that stores one or more pieces of presentation information, which are information to be presented to members of the organization, to function as an output information acquisition unit that uses the organization status information to determine presentation information to be presented to the members of the organization from the presentation information stored in the presentation information storage unit, or that changes the presentation information stored in the presentation information storage unit to a format to be presented to the members of the organization, and an output information transmission unit that transmits the presentation information determined by the output information acquisition unit or the presentation information changed by the output information acquisition unit.

[0528] FIG. 34 shows the appearance of a computer that executes the program described in this specification to realize the information processing device 1 and the like of the various embodiments described above. The above-described embodiments can be realized by computer hardware and a computer program executed thereon. FIG. 34 is an overview of this computer system 300, and FIG. 35 is a block diagram of the system 300. Note that FIGS. 34 and 35 are diagrams showing the appearance of a computer that realizes an engagement system.

[0529] In FIG. 34, a computer system 300 includes a computer 301 including a CD-ROM drive, a keyboard 302, a mouse 303, and a monitor 304.

[0530] 35, computer 301 includes, in addition to CD-ROM drive 3012, MPU 3013, bus 3014 connected to CD-ROM drive 3012 etc., ROM 3015 for storing programs such as a boot-up program, RAM 3016 connected to MPU 3013 for temporarily storing instructions of application programs and providing temporary storage space, and hard disk 3017 for storing application programs, system programs, and data. Although not shown here, computer 301 may further include a network card for providing connection to a LAN.

[0531] A program that causes computer system 300 to execute the functions of information processing device 1 and the like of the above-described embodiment may be stored on CD-ROM 3101, inserted into CD-ROM drive 3012, and then transferred to hard disk 3017. Alternatively, the program may be transmitted to computer 301 via a network (not shown) and stored on hard disk 3017. The program is loaded into RAM 3016 when executed. The program may also be loaded directly from CD-ROM 3101 or the network.

[0532] The program does not necessarily include an operating system (OS) or a third-party program that causes the computer 301 to execute the functions of the information processing device 1 of the above-described embodiment. The program only needs to include instructions that call appropriate functions (modules) in a controlled manner and achieve desired results. How the computer system 300 operates is well known, and a detailed description thereof will be omitted.

[0533] In addition, in the above program, the steps of transmitting information and receiving information do not include processing performed by hardware, such as processing performed by a modem or interface card in the transmission step (processing that can only be performed by hardware).

[0534] The computer that executes the program may be a single computer or a plurality of computers, that is, it may perform centralized processing or distributed processing.

[0535] Furthermore, in each of the above embodiments, it goes without saying that two or more communication means present in one device may be physically realized by one medium.

[0536] Furthermore, in each of the above embodiments, each process may be realized by centralized processing by a single device, or may be realized by distributed processing by multiple devices. That is, the information processing device 1 may operate as a standalone device. When the information processing device 1 operates as a standalone device, the reception unit 12 receives instructions, information, etc. from a user, etc. Furthermore, the output unit 14 displays information, etc., outputs sound, or transmits information, etc. to a display device.

[0537] The present invention is not limited to the above-described embodiment, and various modifications are possible, and it goes without saying that these modifications are also included within the scope of the present invention. [Industrial Applicability]

[0538] As described above, the information processing device of the present invention has the effect of being able to use organizational status information to appropriately present information to members of an organization in order to improve the organization, and is useful as a server device or the like that realizes engagement. [Explanation of symbols]

[0539] 1, 3 Information processing device 2, 4 Terminal equipment 5 Management terminal 11, 31 Storage area 12, 32 Reception 13, 34 Processing section 14, 35 Output section 21, 41 Terminal storage section 22, 42 Terminal reception area 23, 43 Terminal processing section 24, 44 Terminal transmitter 25, 45 Terminal receiving section 26, 46 Terminal output section 33, 34 Receiver 51 Management Storage Unit 52 Management Reception Department 53 Management Department 54 Management Transmission Unit 55 Management Receiving Unit 56 Management output section 111 Item information storage section 112 Organization response information storage section 113 Individual score table storage section 114 Organization Information Storage Unit 121 Output instruction reception unit 131 Item Score Acquisition Section 132 Overall Score Acquisition Section 141 Item score output section 142 Total score output section 311 Presentation information storage unit 312 Organizational Status Information Storage Unit 321 Selection Reception Department 331 Action Information Receiving Unit 341 Organization Status Information Acquisition Unit 342 Organizational Status Information Selection Section 343 Statistical Processing Unit 344 Output information acquisition unit 345 Change Information Acquisition Unit 351 Output information transmission unit 352 Status-related information output unit 353 Change Information Output Unit 354 Statistical Processing Result Output Unit 1321 Multiple score acquisition method 1322 Attribute Value-Added Overall Score Acquisition Method

Claims

1. an organization status information storage unit for storing organization status information, which is information relating to the status of the organization and is obtained by analyzing response information, which is a questionnaire response to two or more members of an organization, the questionnaire response being a questionnaire response regarding comprehensive items relating to comprehensive matters of the organization and individual items which are individual items of the organization, and which has expectation information relating to the degree of expectation for the comprehensive items and the individual items and satisfaction information relating to the degree of satisfaction for the comprehensive items and the individual items; a presentation information storage unit for storing two or more articles or company newsletters that are presentation information to be presented to members for organizational improvement and member training; an output information acquisition unit that uses the organization state information to determine two or more pieces of presentation information to be presented to members of the organization from among the presentation information stored in the presentation information storage unit, and configures output information that is screen information that configures a screen for selecting one of the two or more pieces of presentation information; an output information transmitting unit that transmits the output information configured by the output information obtaining unit to a terminal device; a receiving unit that receives, from the terminal device, an instruction to view the presentation information selected from a screen based on screen information that configures a screen for selecting one of the two or more pieces of presentation information; The output information transmitting unit is an information processing device that transmits an article or company newsletter specified by the viewing instruction to the terminal device.

2. The output information acquisition unit The information processing device according to claim 1 , wherein the screen information is configured to sort the two or more pieces of presentation information using one or more attribute values ​​paired with each of the two or more pieces of presentation information as a key, and to configure a screen for selecting one of the two or more pieces of presentation information that have been sorted.

3. The tissue state information has item scores for two or more items, each associated with an item identifier; each of the two or more pieces of presentation information is associated with an item identifier; The output information acquisition unit The information processing device according to claim 1, wherein the order of item identifiers is determined in descending order of item scores, which are the organizational status information, and the two or more pieces of presentation information stored in the presentation information storage unit, which are associated with the item identifiers, are sorted according to the order of the item identifiers, and the screen information is configured to display a screen on which one of the two or more pieces of presentation information thus sorted can be selected.

4. an organization status information acquisition unit that analyzes response information, which is a questionnaire response to one or more members of the organization, and acquires organization status information; The information processing device according to claim 1 , wherein the organization state information of the organization state information storage unit is organization state information acquired by the organization state information acquisition unit.

5. The tissue state information acquisition unit An information processing device as described in claim 4, wherein response information which is questionnaire responses to two or more members of the organization is statistically processed to obtain organizational status information which is the overall statistical processing result which is the statistical processing result for the entire organization, or wherein response information which is questionnaire responses to two or more members of a department to which two or more members of the organization belong is statistically processed to obtain organizational status information which is the department statistical processing result which is the statistical processing result for the entire department, or wherein organizational status information is obtained using one or more types of information from the questionnaire responses of each member.

6. an action information receiving unit that receives action information regarding actions taken by members in response to the output information transmitted by the output information transmitting unit; a statistical processing unit that statistically processes the action information received by the action information receiving unit and acquires a statistical processing result; The information processing device according to claim 1 , further comprising a statistical processing result output unit that outputs the statistical processing result.

7. An organizational status information storage unit in which organizational status information, which is information relating to the status of the organization, is stored, the information being obtained by analyzing response information which is a questionnaire response to two or more members of an organization, the questionnaire response being a questionnaire response regarding comprehensive items relating to comprehensive matters of the organization and individual items which are individual items of the organization, and which has expectation information regarding the degree of expectation for the comprehensive items and the individual items and satisfaction information regarding the degree of satisfaction for the comprehensive items and the individual items; a presentation information storage unit for storing one or more articles or company newsletters that are presentation information to be presented to members for organizational improvement and member training; an output information acquisition unit that uses the organization state information to determine presentation information to be presented to the organization members from among the presentation information stored in the presentation information storage unit, or changes the presentation information stored in the presentation information storage unit to a format for presentation to the organization members; an output information transmitting unit that transmits output information that is the presentation information determined by the output information obtaining unit or the presentation information changed by the output information obtaining unit; an action information receiving unit that receives action information regarding actions taken by members in response to the output information transmitted by the output information transmitting unit; The output information acquisition unit determining presentation information to be presented to the members of the organization from among the presentation information stored in the presentation information storage unit using the action information received by the action information receiving unit; The output information transmission unit The information processing device transmits output information that is the presentation information determined by the output information acquisition unit.

8. the output information transmitted by the output information transmission unit is associated with tissue state information; The output information acquisition unit 8. The information processing device according to claim 7, wherein the action information received by the action information receiving unit and the organization status information corresponding to the output information are used to determine presentation information to be presented to members of the organization from among the presentation information stored in the presentation information storage unit.

9. The tissue state information storage unit includes: First organizational status information at a first point in time before the output information transmitting unit transmits the output information and second organizational status information at a second point in time after the output information transmitting unit transmits the output information are stored, a change information acquisition unit that acquires change information regarding a difference between the first organization state information and the second organization state information; The information processing device according to claim 1 , further comprising: a change information output unit that outputs the change information acquired by the change information acquisition unit.

10. an organization status information acquisition unit that analyzes first response information, which is responses to a questionnaire given to one or more members of the organization at a first time point before the output information transmission unit transmits the output information, to acquire first organization status information, and analyzes second response information, which is responses to a questionnaire given to one or more members of the organization at a second time point after the output information transmission unit transmits the output information, to acquire second organization status information; a change information acquisition unit that acquires change information regarding a difference between the first organization state information and the second organization state information; The information processing device according to claim 1 , further comprising: a change information output unit that outputs the change information acquired by the change information acquisition unit.

11. The tissue condition information is the information is one or more of the following types of organizational status information: first type organizational status information on overall statistical processing results, which are the results of statistical processing of the entire organization, obtained by statistically processing response information that is the responses to a questionnaire given to two or more members of the organization; second type organizational status information on departmental statistical processing results, which are the results of statistical processing of the entire department, obtained by statistically processing response information that is the responses to a questionnaire given to two or more members of a department to which the two or more members of the organization belong; or third type organizational status information on the responses to the questionnaire given to each member; The output information acquisition unit determining presentation information to be presented to the organization members from among the presentation information stored in the presentation information storage unit by using the organization status information in association with a type identifier that identifies a type corresponding to the organization status information, or changing the presentation information stored in the presentation information storage unit to a mode in which it is presented to the organization members; The output information transmission unit The information processing apparatus according to claim 1 , wherein the output information, which is the presentation information determined by the output information acquisition unit or the presentation information changed by the output information acquisition unit, is transmitted in association with the type identifier.

12. An information processing method comprising all of the processing performed by the information processing device described in any one of claims 1 to 11.

13. A computer, A program for causing an information processing device to function as the information processing device according to any one of claims 1 to 11.

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