Facility management system and facility management method

Abstract

To provide a facility management system, a facility management method, and a facility management program that can reduce workloads on staff and improve convenience for users in check-out procedures when a use target is used by a plurality of users.SOLUTION: A facility management system 100 includes: a reception processing unit 211 for accepting, from a first user using a guest room, an operation to start check-out procedures for the guest room at a check-in terminal 20; and a check-out processing unit 214 for, when the reception processing unit 211 accepts the operation to start the check-out procedures for the guest room from the first user, completing the check-out procedures for the first user and not completing the check-out procedures for the guest room if user information or a specified condition related to the guest room is met and the guest room is being used by a second user included in the same group as that of the first user.SELECTED DRAWING: Figure 2

Description

[Technical Field]

[0001] The present invention relates to a facility management system, a facility management method, and a facility management program for managing facilities such as accommodation facilities. [Background technology]

[0002] In recent years, in order to reduce the number of staff at the front desk and improve the efficiency of check-in / check-out procedures at hotels, inns, and other accommodation facilities, a system has become known in which users can operate an operating terminal installed near the front desk to perform check-in / check-out procedures themselves (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Application Publication No. 2019-32749 Summary of the Invention [Problem to be solved by the invention]

[0004] When a user checks out, for example, the user inserts (returns) the room key (card key) into the operating terminal and performs various procedures such as settling the bill. In cases where multiple people (groups) are using one guest room, only some of the users may check out, while the other users (guests) remain in the room until check-out time.

[0005] In this case, for example, when some users perform check-out procedures on the operating terminal, the operating terminal may notify (send) a management device (Property Management System (PMS)) that check-out for that room has been completed. In this case, the management device may recognize that check-out for that room has been completed, and may, for example, give permission for cleaning the room or disable the payment function using card keys for other guests staying in the room.

[0006] For this reason, in conventional technology, when only some of the guests in a group of guests are checking out, the operating terminal does not accept the check-out procedure but displays a screen directing the guests to the front desk, where the check-out procedure for only some of the guests is carried out.

[0007] In this way, when multiple guests are using a room, the check-out procedure increases the workload of staff and reduces convenience for guests.

[0008] The object of the present invention is to provide a facility management system, a facility management method, and a facility management program that can reduce the workload of staff and improve convenience for users during checkout procedures when multiple users use the same facility. [Means for solving the problem]

[0009] According to one aspect of the present invention, a facility management system includes a reception processing unit and a checkout processing unit. The reception processing unit receives an operation to start a checkout procedure for a use object from an operation terminal of a first user who uses the use object. When the reception processing unit receives an operation to start the checkout procedure for the use object from the first user, the checkout processing unit completes the checkout procedure for the first user but does not complete the checkout procedure for the use object if a predetermined condition related to the use object or the user who uses the use object is met and the use object is being used by a second user who is in the same group as the first user.

[0010] A facility management method according to another aspect of the present invention is a method executed by one or more processors, which includes receiving an operation to start the check-out procedure for an object of use on an operation terminal from a first user who uses the object of use, and, when receiving the operation to start the check-out procedure for the object of use from the first user, completing the check-out procedure for the first user and not completing the check-out procedure for the object of use if specified conditions related to the object of use or the user who will use the object of use are met and the object of use is being used by a second user who is in the same group as the first user.

[0011] A facility management program according to another aspect of the present invention is a program for causing one or more processors to execute the following steps: receive an operation to start the check-out procedure for an object of use on an operation terminal from a first user who uses the object of use; and, when an operation to start the check-out procedure for the object of use is received from the first user, if certain conditions related to the object of use or the user who uses the object of use are met and the object of use is being used by a second user who is in the same group as the first user, complete the check-out procedure for the first user and do not complete the check-out procedure for the object of use. [Effects of the Invention]

[0012] According to the present invention, a facility management system, a facility management method, and a facility management program can be provided that can reduce the workload of staff and improve convenience for users during checkout procedures when multiple users use the same facility. [Brief explanation of the drawings]

[0013] [Figure 1] FIG. 1 is a diagram showing a schematic configuration of a facility management system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a functional block diagram showing the configuration of a facility management system according to an embodiment of the present invention. [Figure 3] FIG. 3 is a diagram showing an example of reservation information used in the facility management system according to the embodiment of the present invention. [Figure 4] FIG. 4 is a diagram showing an example of guest room information used in the facility management system according to the embodiment of the present invention. [Figure 5] FIG. 5 is an external view showing an example of a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 6] FIG. 6 is a diagram showing an example of a menu screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 7] FIG. 7 is a diagram showing an example of a room key return screen displayed on a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 8] FIG. 8 is a diagram showing an example of a passport scan screen displayed on a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 9] FIG. 9 is a diagram showing an example of a refund screen displayed on a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 10] FIG. 10 is a diagram showing an example of an additional charge settlement screen displayed on the check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 11] FIG. 11 is a diagram showing an example of a check-out completion screen displayed on a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 12] FIG. 12 is a diagram showing an example of a guest confirmation screen displayed on a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 13] FIG. 13 is a diagram showing an example of a room key return screen for a guest staying at the same hotel displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 14] FIG. 14 is a diagram showing an example of a front desk guidance screen displayed on a check-in terminal of the facility management system according to the embodiment of the present invention. [Figure 15]FIG. 15 is a diagram showing an example of a notification ticket issued from a check-in terminal of a facility management system according to an embodiment of the present invention. [Figure 16] FIG. 16 is a flowchart showing an example of a procedure for check-out processing in the facility management system according to an embodiment of the present invention. [Figure 17] FIG. 17 is a flowchart showing an example of a procedure for check-out processing in the facility management system according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0014] Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings to help understand the present invention. Note that the following embodiments are examples of specific embodiments of the present invention and do not limit the technical scope of the present invention.

[0015] [Facility Management System 100] As shown in FIG. 1, a facility management system 100 according to an embodiment of the present invention is an example of the facility management system of the present invention and includes a management device 10 and multiple check-in terminals 20. The facility management system 100 is installed in an accommodation facility such as a hotel or inn. The management device 10 is located, for example, at the front desk or in an office of the accommodation facility and manages reservations. Staff members of the accommodation facility, such as managers and employees, can operate the management device 10. The check-in terminal 20 is an example of an operation terminal of the present invention and is installed, for example, near the front desk of the accommodation facility to accept operations such as check-in and check-out procedures by guests. The management device 10 and the multiple check-in terminals 20 can communicate with each other via a communication network N1, such as a wired LAN or wireless LAN, installed in the accommodation facility. One or more check-in terminals 20 may be installed. FIG. 1 shows three check-in terminals 20 as an example. Users can operate the desired check-in terminal 20. The management device 10 may be installed outside the accommodation facility and communicate with the multiple check-in terminals 20 via the communication network N1.

[0016] Here, a user of an accommodation facility uses his / her user terminal (not shown) to access, for example, an accommodation reservation page on a website operated by the accommodation facility to make a reservation. The management device 10 acquires reservation information for the accommodation reservation and manages the reservation. The reservation process may be executed by the management device 10 or by a reservation server (not shown) connected to the management device 10 via a communication network N1. For example, the reservation server accepts a reservation request from a user, executes the reservation process, and notifies the management device 10 of the reservation information when the reservation is completed. The user terminal and the management device 10 can communicate via a communication network such as the Internet, a LAN, a WAN, or a public telephone line. A user who has made a reservation visits the accommodation facility on the day of the stay and checks in by operating the check-in terminal 20. When checking out of the accommodation facility, the user also operates the check-in terminal 20 to check out. The user also performs a payment procedure for the accommodation fee during the check-in or check-out process.

[0017] [Management device 10] As shown in FIG. 2, the management device 10 includes a control unit 11, a memory unit 12, an operation display unit 13, a communication interface 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. The management device 10 may also be an information processing device or cloud server that constitutes a hotel management system (PMS). The management device 10 has functions such as reservation management, guest room management, accounting management, and customer management. The management device 10 may also have a function (mobile key system) that communicates with an unlocking device installed at the entrance of each guest room to perform an unlocking process. The mobile key system may be located external to the management device 10 and communicate with the management device 10 via the communication network.

[0018] The communication interface 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication in accordance with a predetermined communication protocol with the check-in terminal 20 via the communication network N1. The communication interface 14 also connects the management device 10 to the communication network by wire or wirelessly, and is a communication interface for executing data communication in accordance with a predetermined communication protocol with an external device such as the user terminal via the communication network.

[0019] The operation display unit 13 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

[0020] The storage unit 12 is a non-volatile storage unit such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), or a flash memory that stores various types of information. For example, the storage unit 12 stores a control program for causing the control unit 11 to execute predetermined processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or a DVD, and is read by a reading device (not shown) such as a CD drive or a DVD drive electrically connected to the management device 10 and stored in the storage unit 12.

[0021] The storage unit 12 also stores reservation information 121 (reservation information database) representing information on accommodation reservations accepted from the user terminals, and guest room information 122 (guest room information database) representing the occupancy status of guest rooms. The reservation information 121 and guest room information 122 may be included in a data server (not shown) connected to the management device 10 via the communication network.

[0022] FIG. 3 is a diagram showing an example of reservation information 121. The example shown in FIG. 3 shows reservation information 121 for a user (guest) who will be using an accommodation facility on November 1, 2022. Accommodation information and guest information are registered in the reservation information 121. The reservation information 121 also includes information that represents the attributes of the user. For ease of explanation, FIG. 3 shows only some information, specifically, the date of stay, the name of the person making the reservation, the name of the guest, the number of guests, and the number of guest rooms (number of rooms). The reservation information 121 may also include information such as the time the user is scheduled to arrive at the accommodation facility on the day of stay (estimated arrival time), and an email address set on a user terminal (such as a smartphone) that the user will bring to the accommodation facility.

[0023] In the example shown in Figure 3, for example, users P1, P2, and P3 are a group of three people staying in one room (a group of people staying together), and users P6 and P7 are a group of two people staying in one room (a group of people staying together).

[0024] FIG. 4 is a diagram showing an example of the guest room information 122. The guest room information 122 registers the usage status of guest rooms (rooms). The example shown in FIG. 4 shows the usage status as of the current time of November 2, 2022 (check-out date). The guest room information 122 includes the guest name (guest name) of the guest room, the guest room number, the check-out date and time, the usage status, etc. The check-out date and time is set to a preset time determined by the accommodation facility (e.g., 10:00 on the check-out date). The check-out date and time may be set to a time later than the preset time (e.g., 12:00 on the check-out date) in response to a request from the guest (such as a request for an extension). The usage status is information indicating the usage status of the guest room and is information indicating whether the check-out procedure for the guest room has been completed. The example shown in FIG. 4 shows that the check-out procedure has been completed for guest rooms with guest room numbers "301," "402," and "204" at present ("Check-out completed"), and that the check-out procedure has not been completed for guest rooms with guest room numbers "201" and "203" at present ("Check-out incomplete"). Here, the usage status "check-out complete" indicates that all occupants of the room have completed the check-out procedures, the room is vacant, and it is available for cleaning and reservation. Also, the usage status "check-out incomplete" indicates that at least one occupant of the room has not completed the check-out procedures, and the room cannot be cleaned or reserved. The control unit 11 updates the usage status of each room based on information obtained from the check-in terminal 20.

[0025] The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a non-volatile storage unit that pre-stores control programs such as a BIOS and an OS that cause the CPU to execute various types of processing. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as a temporary storage memory (work area) for the various types of processing executed by the CPU. The control unit 11 controls the management device 10 by having the CPU execute various control programs pre-stored in the ROM or the storage unit 12.

[0026] Specifically, the control unit 11 includes various processing units such as a reservation processing unit 111 and a management processing unit 112. The control unit 11 functions as the various processing units by executing various processes in accordance with the control program using the CPU. Some or all of the processing units included in the control unit 11 may be configured with electronic circuits. The control program may be a program for causing multiple processors to function as the various processing units.

[0027] When an operation for making a reservation for accommodation is performed on the user terminal, the reservation processing unit 111 determines whether the reservation is possible or not, and if the reservation is possible, performs the reservation processing. When the reservation processing is completed, the reservation processing unit 111 sends a reservation completion notification to the user terminal, and registers the reservation information including the accommodation information and the guest information in the reservation information 121 (see FIG. 3).

[0028] In this embodiment, an example in which reservation processing is performed in the management device 10 will be described, but for example, a reservation processing system that executes reservation processing in response to a reservation request from a user may be interposed between the management device 10 and the user terminal. In this case, the management device 10 registers and manages the reservation information sent from the reservation processing system in the reservation information 121.

[0029] The management processing unit 112 manages the usage status of each guest room. When the check-out procedure for a guest room is completed, the management processing unit 112 updates the guest room information 122 (see FIG. 4). The management processing unit 112 updates the guest room information 122 based on information acquired from the check-in terminal 20. The management processing unit 112 is an example of the management processing unit of the present invention.

[0030] For example, when user P4 of room number "301" completes the check-out procedure, the management processing unit 112 registers "check-out completed" as the usage status of room number "301" in the room information 122. Also, for example, when users P8 and P9 of room number "204" complete the check-out procedure, the management processing unit 112 registers "check-out completed" as the usage status of room number "204" in the room information 122. Also, for example, if at least one of users P1, P2, and P3 of room number "201" has not completed the check-out procedure, the management processing unit 112 registers "check-out incomplete" as the usage status of room number "201" in the room information 122. A specific method for updating the room information 122 by the management processing unit 112 will be described later.

[0031] [Check-in terminal 20] 2, check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a room key issuing / collecting unit 24, a reading unit 25, a communication interface 26, a camera 27 (see FIG. 5), etc. Check-in terminal 20 may be an information processing device such as a personal computer.

[0032] Fig. 5 is an external view showing an example of check-in terminal 20. As shown in Fig. 5, in check-in terminal 20, a user can touch operation on operation display unit 23. The user performs check-in and check-out procedures while operating the operation screen displayed on operation display unit 23. Camera 27 is provided above operation display unit 23 and captures, for example, an image of the user's face. Check-in terminal 20 also includes a card insertion unit for inserting cards such as credit cards, a money insertion unit for inserting coins and bills, and the like.

[0033] The communication interface 26 is a communication interface for connecting the check-in terminal 20 to the communication network N1 by wire or wirelessly, and for executing data communication with the management device 10 via the communication network N1 in accordance with a predetermined communication protocol.

[0034] The operation display unit 23 is a user interface that includes a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.

[0035] Camera 27 is a digital camera that captures an image of the user and outputs the image as digital image data. Camera 27 may be a network camera. Camera 27 may also have a sensor function that detects a person in front of check-in terminal 20.

[0036] The reading unit 25 reads information codes such as two-dimensional codes, etc. The reading unit 25 may also have a function of scanning personal information such as a user's passport or identification card.

[0037] The room key issuing and collecting unit 24 issues (discharges) room keys (e.g., card keys) for guest rooms. The room key issuing and collecting unit 24 issues room keys based on instructions from the control unit 21. For example, when a user is authenticated during check-in procedures, the room key issuing and collecting unit 24 discharges an IC card-type card key, which stores information corresponding to the user (e.g., room number, stay date information), from the check-in terminal 20. The room key is an IC card key that unlocks the guest room through a communication process with an unlocking device (communication device). The communication process can be performed using, for example, a short-range wireless communication means using a contactless IC card. For example, when the user brings the room key close to the unlocking device, the unlocking device verifies the room key's identification information (e.g., room number) through the communication process, and unlocks the guest room if the verification is successful.

[0038] The room key is not limited to an IC card and may be a magnetic card. The room key is an example of a usage key of the present invention. Note that the usage key of the present invention is not limited to a card key and may be a key that is inserted into a keyhole to lock and unlock, or an information code key in which an information code such as a two-dimensional code is printed on a paper medium or the like.

[0039] The room key issuing / collecting unit 24 also has a function of collecting room keys. For example, it serves as a room key insertion slot (return slot) for the user when returning the room key during the check-out procedure. Inside the check-in terminal 20, there is provided a storage unit for storing room keys to be issued to users and a collection unit for collecting used room keys returned by users.

[0040] For example, during check-in procedures, the room key issuing / collecting unit 24 discharges the room key transported from the storage unit to the outside based on instructions from the control unit 21. Furthermore, when the room key is returned during check-out procedures, the room key issuing / collecting unit 24 collects the room key into the collection unit based on instructions from the control unit 21.

[0041] The storage unit 22 is a non-volatile storage unit such as an HDD, SSD, or flash memory that stores various types of information. For example, the storage unit 22 stores a control program such as a checkout processing program that causes the control unit 21 to execute the checkout processing (see FIGS. 16 and 17) described below. For example, the checkout processing program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is read by a reading device (not shown) such as a CD drive or DVD drive electrically connected to the check-in terminal 20 and stored in the storage unit 22. The checkout processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.

[0042] The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various types of arithmetic processing. The ROM is a non-volatile storage unit that pre-stores control programs such as a BIOS and an OS that cause the CPU to execute various types of arithmetic processing. The RAM is a volatile or non-volatile storage unit that stores various types of information and is used as a temporary storage memory (work area) for the various types of processing executed by the CPU. The control unit 21 controls the check-in terminal 20 by having the CPU execute various control programs pre-stored in the ROM or the storage unit 22.

[0043] Specifically, as shown in Fig. 2, the control unit 21 includes various processing units such as a reception processing unit 211, a display processing unit 212, a check-in processing unit 213, and a check-out processing unit 214. The control unit 21 functions as the various processing units by executing various processes in accordance with the check-out processing program using the CPU. Some or all of the processing units included in the control unit 21 may be configured with electronic circuits. The check-out processing program may be a program for causing multiple processors to function as the various processing units.

[0044] The reception processing unit 211 receives operations related to check-in and check-out procedures by guests of the accommodation facility. The reception processing unit 211 acquires operation information of operations performed by the guests on the operation display unit 23 of the check-in terminal 20.

[0045] For example, when a user presses the "Check-in" button on the menu screen shown in Fig. 6 to start the check-in procedure, the reception processing unit 211 acquires the operation information. The check-in procedure includes an operation to scan the user's passport if the user is a foreigner, an operation to input guest information such as reservation number, name, telephone number, and address, a payment operation, an operation to select the number of room keys, etc. Note that when the user holds a two-dimensional code displayed on the user terminal (mobile terminal) over the reading unit 25 (see Fig. 5) during the check-in procedure, the reception processing unit 211 may acquire the guest information contained in the read two-dimensional code.

[0046] Also, for example, when a user presses the "Check Out" button on the menu screen D1 shown in Fig. 6 to start the check-out procedure, the reception processing unit 211 acquires the operation information. The check-out procedure includes an operation to return the room key, an operation to scan the passport, a payment operation (e.g., additional payment), a refund operation, etc. For example, when the reception processing unit 211 receives an operation to return the room key for a guest room from the user at the check-in terminal 20, it receives an operation to start the check-out procedure for that guest room.

[0047] The display processing unit 212 displays various types of information on the operation display unit 23. For example, the display processing unit 212 sequentially displays operation screens for inputting information required for check-in procedures and check-out procedures on the operation display unit 23. The display processing unit 212 displays various other messages on the operation display unit 23. Specific examples of the operation screens will be described later.

[0048] The check-in processing unit 213 authenticates the user based on the information input during the check-in procedure. For example, the check-in processing unit 213 refers to reservation information 121 (see FIG. 3) stored in the management device 10, and authenticates the user and permits accommodation if the information input by the user matches the reservation information 121. The check-in processing unit 213 may also authenticate the user and permit accommodation if the passport image scanned by the reading unit 25 matches the facial image of the user captured by the camera 27.

[0049] Furthermore, when the user has completed inputting the information required for check-in and has been successfully authenticated, the check-in processing unit 213 performs payment for the accommodation fee. For example, when the user inserts a credit card into the card insertion unit of the check-in terminal 20, the check-in processing unit 213 performs payment processing by sending a payment request to the payment server of the payment service provider used by the user. Note that the payment processing may be included in the check-out procedure.

[0050] Furthermore, the check-in processing unit 213 causes the check-in terminal 20 to issue a room key for unlocking the guest room of the accommodation facility. Specifically, the check-in processing unit 213 performs a room key issuing process for issuing a room key (card key) when, for example, payment processing is completed during the check-in procedure. Note that the room key issuing process may be performed at any timing during the check-in process.

[0051] Furthermore, in the room key issuance process, the check-in processing unit 213 issues the number of room keys designated by the user. For example, if users P1, P2, and P3 are a group of three people staying in one room (a group of guests staying together), user P1 can select one to three room keys (maximum three) during the check-in procedure. If user P1 selects "three," the check-in processing unit 213 issues three room keys from the room key issuing and collecting unit 24. Users P1, P2, and P3 each have their own room key and can lock and unlock the room, check out, and perform other procedures. The control unit 21 may manage the number of room keys issued for each room.

[0052] The check-out processing unit 214 performs check-out processing based on the information input in the check-out procedure. For example, the check-out processing unit 214 performs check-out processing by referring to the reservation information 121 (see FIG. 3) and the room information 122 (see FIG. 4) stored in the management device 10.

[0053] Specifically, when a user checks out of an accommodation facility, the user first presses the "Check Out" button on the menu screen D1 (see FIG. 6). When the reception processing unit 211 accepts the operation of pressing the "Check Out" button, the display processing unit 212 displays the room key return screen D2 shown in FIG. 7. The user inserts the room key into the room key issuing and collecting unit 24 (see FIG. 5). In response to the user's operation to return the room key, the check-out processing unit 214 carries out the check-out procedure for the user. Specifically, when the check-out processing unit 214 obtains the room number of the returned room key, it determines whether or not there are any other guests staying with the user (whether or not they are part of a group of guests staying with the user), and executes check-out processing according to the determination result.

[0054] For example, if the user has no other guests staying with them (if they are staying alone), the checkout processing unit 214 performs passport scanning, additional payment processing, refund processing, etc. as necessary. For example, if the user is a foreigner and did not scan their passport during the check-in procedure, the checkout processing unit 214 displays a passport scan screen D3 (see FIG. 8) to prompt the user to scan their passport. Also, for example, if a refund is required to the user, the checkout processing unit 214 displays a refund screen D4 (see FIG. 9) to refund the user. Also, for example, if the user needs to pay an additional fee, the checkout processing unit 214 performs payment processing by displaying an additional fee payment screen D5 (see FIG. 10).

[0055] When the checkout processing unit 214 completes the above-mentioned necessary processing, it displays a check-out completion screen D6 (see FIG. 11) and completes the check-out process for the guest room used by the user. When the check-out processing unit 214 completes the check-out process for the guest room, it sends completion information to the management device 10 indicating that the check-out procedures for the guest room have been completed. When the management device 10 receives the completion information from the check-in terminal 20, it sets the usage status of the guest room to a check-out completed state. For example, when the check-out procedures for the guest room with room number "301" used by user P4 are completed, the management device 10 registers "check-out completed" as the usage status corresponding to the guest room number "301" in the guest room information 122 (see FIG. 4). The management device 10 issues cleaning instructions and updates the reservation status (sets the room to "vacant") for the guest room with room number "301" for which "check-out completed" has been registered. In addition, the management device 10 sets the room key assigned to the guest room number "301" to be unavailable.

[0056] On the other hand, if the user has fellow guests staying with them (in the case of a group of fellow guests), the check-out processing unit 214 displays a fellow guest confirmation screen D7 (see FIG. 12). Specifically, as shown in FIG. 12, the check-out processing unit 214 displays, selectably, an operation button K1 for "return room key for fellow guests," an operation button K2 for "room key for fellow guests has been returned," and an operation button K3 for "fellow guests are present in the room" on the fellow guest confirmation screen D7.

[0057] For example, when two users P6 and P7 staying in a room with room number "203" come to the check-in terminal 20 to check out, the representative user (e.g., user P6) returns his or her own room key (see FIG. 7) and then presses the "Return room keys of fellow guests" operation button K1. When user P6 presses the operation button K1, the check-out processing unit 214 displays a fellow guest room key return screen D8 (see FIG. 13) to prompt the fellow guest (user P7) to return their room key. User P6 inserts the fellow guest's room key into the room key issuing / collecting unit 24 (see FIG. 5). After returning all the room keys, user P6 presses the "Return Complete" button on the fellow guest room key return screen D8. Thereafter, the check-out processing unit 214 performs passport scanning, additional payment processing, refund processing, and the like as necessary, as described above, to complete the check-out procedure for the room with room number "203," and transmits completion information to the management device 10.

[0058] Here, there may be cases where only one of users P6 and P7 staying in room number "203" (e.g., user P6) wishes to check out. For example, there may be cases where user P6 alone comes to the check-in terminal 20 to check out before the check-out time. For example, a family representative may check out first, or some users in a group of guests may check out first in order to leave the accommodation facility. In this case, user P6 presses the "Check Out" button on the menu screen D1 (see FIG. 6) to return his or her room key (see FIG. 7), and then presses the "Fellow Guests Present" operation button K3 on the fellow guest confirmation screen D7 (see FIG. 12). When user P6 presses the operation button K3, the check-out processing unit 214 displays a check-out completion screen D6 (see FIG. 11) to complete the check-out procedure for user P6. When the check-out procedure for user P6 is completed, the check-out processing unit 214 does not send completion information indicating that the check-out procedure for the room (room number "203") has been completed to the management device 10 because the room is currently occupied by a fellow guest (user P7). In this case, the management device 10 sets (maintains) the usage status of the room with room number "203" in the room information 122 to a check-out incomplete state (see FIG. 4).

[0059] In this way, when a guest room in which a first user of the same lodging group has completed the check-out procedure is currently being used (occupied) by a second user of the same lodging group, the check-out processing unit 214 sets the usage status of the guest room to a state in which check-out is incomplete. Note that the management device 10 may register "check-out incomplete" as the default value for the usage status in the room information 122, and update it to "check-out completed" when the completion information is acquired. The check-out processing unit 214 is an example of a management processing unit of the present invention.

[0060] In another embodiment, the checkout processing unit 214 may complete the checkout procedure for user P6 when a predetermined condition (termination condition) is met after user P6 returns the room key. For example, the checkout processing unit 214 may complete the checkout procedure for user P6 when none of the passport scanning process, additional payment process, and refund process is required. Note that the termination condition is not limited to the unnecessaryness of all of the above processes, but may be the unnecessaryness of at least one of the processes. That is, when the reception processing unit 211 receives an operation to start the checkout procedure for a room from a first user, if a predetermined condition (termination condition) related to the first user or the room is satisfied and the room is currently being used (occupied) by a second user in the same group, the checkout processing unit 214 completes the checkout procedure for the first user but does not complete the checkout procedure for the room. In this case, if the management device 10 does not complete the checkout procedure for the room, it sets the usage status of the room to a check-out incomplete state.

[0061] Furthermore, the checkout processing unit 214 presents predetermined guidance information when at least one of passport scanning, additional payment, and refund processing is required. That is, the checkout processing unit 214 presents predetermined guidance information when the checkout procedure for some users in the group of guests cannot be completed. For example, the checkout processing unit 214 displays the front desk guidance screen D9 shown in FIG. 14 to guide user P6 to the front desk. Furthermore, the checkout processing unit 214 displays the front desk guidance screen D9 and issues a notification ticket M1 shown in FIG. 15. As shown in FIG. 15, the notification ticket M1 displays information such as the room number and the required processing (here, passport scanning, additional payment, and refund processing). When user P6 presents the notification ticket M1 to the front desk, the front desk staff performs each of the above processing to complete the checkout procedure for user P6.

[0062] If only one of users P6 and P7 (for example, user P6) staying in room number "203" completes the check-out procedure first, user P7 will then carry out his or her own check-out procedure. User P7 presses the "Check-out" button on menu screen D1 (see FIG. 6) to return his or her room key (see FIG. 7), and then presses the "Room keys of fellow guests have been returned" operation button K2 on the fellow guest confirmation screen D7 (see FIG. 12). When user P7 presses operation button K2, the check-out processing unit 214 performs passport scanning, additional payment processing, refund processing, etc. as necessary.

[0063] When the checkout processing unit 214 completes the necessary processing described above, it displays a checkout completion screen D6 (see FIG. 11) and completes the checkout processing for the room used by the user. Note that, for example, if user P6, who has previously completed the checkout procedures, has completed the above-mentioned processes at the front desk, the checkout processing unit 214 omits the above-mentioned processes. When the checkout processing unit 214 completes the checkout procedures for user P7, it sends completion information indicating that the checkout procedures for the room have been completed to the management device 10. When the management device 10 receives the completion information from the check-in terminal 20, it sets the usage status of the room to a check-out completed state. For example, when the check-out procedures for users P6 and P7 are completed and the check-out procedures for room number "203" are completed, the management device 10 updates the usage status corresponding to room number "203" in the room information 122 (see FIG. 4) from "check-out incomplete" to "check-out completed."

[0064] In another embodiment, when user P6 checks out first while user P7 is still in the room, the checkout processing unit 214 may allow user P6 to complete the checkout process by performing necessary processes such as scanning the passport, additional payment, and refund processing. In this case, the checkout processing unit 214 completes the checkout process for the guest room by omitting the above processes in the checkout process for user P7.

[0065] As described above, the control unit 21 performs the check-in process and the check-out process. Furthermore, a plurality of check-in terminals 20 can perform the check-in process and the check-out process in parallel.

[0066] [Checkout process] 16 and 17, an example of check-out processing executed in the facility management system 100 will be described below. The check-out processing is executed by the control unit 21 of the check-in terminal 20. For example, the control unit 21 starts execution of the check-out processing program each time the user performs an operation to start the check-out procedure on the check-in terminal 20, thereby starting execution of the check-in processing. Note that the check-in processing may be terminated midway in response to a predetermined operation on the check-in terminal 20. Note that the present invention can be understood as an invention of a check-out method (an example of a facility management method of the present invention) that executes one or more steps included in the check-out processing.

[0067] Furthermore, one or more steps included in the checkout process described here may be omitted as appropriate. Furthermore, the steps in the checkout process may be executed in a different order as long as the same operational effect is achieved. Furthermore, although an example is given here in which the steps in the checkout process are executed in a distributed manner by multiple processors corresponding to the control unit 21, in other embodiments, the steps in the checkout process may be executed by a single processor.

[0068] First, in step S1, the control unit 21 of the check-in terminal 20 determines whether or not an operation to start the check-out procedure has been accepted from the user. For example, when the user presses the "Check-out" button on the menu screen D1 (see FIG. 6) of the check-in terminal 20, the control unit 21 determines that an operation to start the check-out procedure has been accepted (S1: Yes), and moves the process to step S2. The control unit 21 waits until an operation to start the check-out procedure has been accepted from the user (S1: No).

[0069] In step S2, the control unit 21 determines whether the room key has been returned normally. Specifically, when the user presses the "Check Out" button on the menu screen D1 and accepts an operation to start the check-out procedure, the control unit 21 displays a room key return screen D2 (see FIG. 7). The user inserts (returns) the room key into the room key issuing and collecting unit 24 (see FIG. 5) according to the room key return screen D2. If the inserted room key is collected normally, the control unit 21 determines that the room key has been returned normally (S2: Yes), and proceeds to step S3. If the inserted room key cannot be collected normally, the control unit 21 displays return error information, ejects the room key, and prompts the user to perform the return operation again (S2: No).

[0070] In step S3, the control unit 21 determines whether the user has any other guests staying with them. Specifically, the control unit 21 acquires the room number of the returned room key and determines whether the user has any other guests staying with them (whether they are part of a group of guests staying with them) by referring to the reservation information 121 (see FIG. 3) and the like. If the control unit 21 determines that the user has any other guests staying with them (S3: Yes), the control unit 21 proceeds to step S4.

[0071] On the other hand, if the control unit 21 determines that there is no other guest staying with the guest (single occupancy) (S3: No), it proceeds to step S15 (see FIG. 7). If there is no other guest staying with the guest, the control unit 21 executes the processes of steps S15 to S20 (passport scanning process, refund process, additional payment process) described below to complete the check-out procedure. Then, the control unit 21 transmits completion information indicating that the check-out procedure for the guest room has been completed to the management device 10 (S7). The management device 10 registers "check-out completed" as the usage status corresponding to the guest room in the guest room information 122 (see FIG. 4).

[0072] On the other hand, if there are fellow guests staying overnight, in step S4, the control unit 21 displays a fellow guest confirmation screen D7 (see FIG. 12). Specifically, as shown in FIG. 12, the control unit 21 displays an operation button K1 for "Return room key for fellow guests," an operation button K2 for "Room key for fellow guests has been returned," and an operation button K3 for "Fellow guests are present in the room" in a selectable manner on the fellow guest confirmation screen D7.

[0073] For example, if a user is checking out alone while fellow guests are still in the room, the user presses the "fellow guests present" operation button K3. Alternatively, if a user is checking out together with fellow guests, the user presses the "return fellow guests' room keys" operation button K1. Alternatively, if some fellow guests have already completed the check-out process and the other guests (the user currently checking out) are checking out, the user presses the "fellow guests' room keys have been returned" operation button K2.

[0074] The control unit 21 determines which of the selection items (operation buttons K1, K2, K3) the user has selected on the fellow guests confirmation screen D7 (see FIG. 12). When the user presses the operation button K3 for "fellow guests are present in the room," the control unit 21 determines that "fellow guests are present in the room" has been selected (S5: Yes), and proceeds to step S6.

[0075] Furthermore, when the user presses the operation button K1 for "Return room keys of fellow guests" on the fellow guests confirmation screen D7, the control unit 21 determines that "Return room keys of fellow guests" has been selected (S5: No and S11: Yes), and transitions the processing to step S12.

[0076] Furthermore, when the user presses the operation button K2 for "Room keys of fellow guests have been returned" on the fellow guest confirmation screen D7, the control unit 21 determines that "Room keys of fellow guests have been returned" has been selected (S5: No, S11: No, and S21: Yes), and transitions the processing to step S15.

[0077] The control unit 21 waits until it receives a selection operation from the user for any of the selection items (operation buttons K1, K2, K3) on the overnight guest confirmation screen D7 (S21: No).

[0078] In step S6 (see FIG. 16), the control unit 21 determines whether a predetermined termination condition is met. Specifically, the control unit 21 checks whether each of the passport scanning process, the additional payment process, and the refund process is necessary, and determines that the termination condition is met if none of the processes is necessary (S6: Yes). On the other hand, the control unit 21 determines that the termination condition is not met if at least one of the processes is necessary (S6: No). If the control unit 21 determines that the termination condition is met (S6: Yes), it shifts the process to step S7, and if it determines that the termination condition is not met (S6: No), it shifts the process to step S8.

[0079] In step S7, the control unit 21 executes a check-out completion process. For example, when user P6 of users P6 and P7 returns his / her room key and completes the check-out procedure, and user P7 is currently in the guest room, the control unit 21 completes the check-out procedure for user P6 only. In this case, because user P7 is currently using the guest room, the control unit 21 does not complete the check-out procedure for the guest room (room number "203") and does not send completion information indicating that the check-out procedure for the guest room (room number "203") has been completed to the management device 10. The management device 10 maintains the usage status of the guest room with room number "203" in the guest room information 122 as a check-out incomplete state (see FIG. 4).

[0080] In step S8, the control unit 21 guides the user to the front desk. Specifically, the control unit 21 displays the front desk guide screen D9 (see FIG. 14) and issues a notification ticket M1 (see FIG. 15) to guide the user to the front desk. In this case, the room key is collected at the check-in terminal 20, and the above-mentioned processes (passport scanning process, additional payment process, refund process) are performed at the front desk, thereby completing the user's check-out procedure.

[0081] After steps S7 and S8, the control unit 21 ends the checkout process, displays the menu screen D1, and returns the process to step S1.

[0082] Here, when user P6 of users P6 and P7 returns his / her room key and completes the check-out procedure, and then user P7 performs the check-out procedure, the control unit 21 accepts the room key return operation from user P7 (S2). In this case, user P7 presses the operation button K2 for "Room keys of fellow guests have been returned" on the fellow guest confirmation screen D7 (see FIG. 12). When the control unit 21 determines that "Room keys of fellow guests have been returned" has been selected (S21: Yes), it proceeds to step S15.

[0083] In step S15, the control unit 21 determines whether or not a passport scan process is required. For example, if user P7 is a foreigner and has not scanned their passport during the check-in procedure, the control unit 21 determines that a passport scan process is required. If the control unit 21 determines that a passport scan process is required (S15: Yes), the control unit 21 shifts the process to step S16. On the other hand, if the control unit 21 determines that a passport scan process is not required (S15: No), the control unit 21 shifts the process to step S17.

[0084] In step S16, the control unit 21 executes a passport scanning process. Specifically, the control unit 21 displays a passport scan screen D3 (see FIG. 8) to prompt the user P7 to scan their passport.

[0085] Next, in step S17, the control unit 21 determines whether or not a refund is required to be made to the user. If the control unit 21 determines that a refund is required to the user P7 (S17: Yes), the control unit 21 shifts the process to step S18. On the other hand, if the control unit 21 determines that a refund is not required to the user P7 (S17: No), the control unit 21 shifts the process to step S19.

[0086] In step S18, the control unit 21 executes the refund process. Specifically, the control unit 21 displays the refund screen D4 (see FIG. 9) to refund the money to the user.

[0087] Next, in step S19, the control unit 21 determines whether the user needs to pay an additional fee. If the control unit 21 determines that user P7 needs to make an additional payment (S19: Yes), the control unit 21 shifts the process to step S20. On the other hand, if the control unit 21 determines that user P7 does not need to make an additional payment (S19: No), the control unit 21 shifts the process to step S7 (see FIG. 16).

[0088] In step S20, the control unit 21 executes the additional payment settlement process. Specifically, the control unit 21 executes the settlement process by displaying the additional payment settlement screen D5 (see FIG. 10). After step S20, the control unit 21 shifts the process to step S7.

[0089] In step S7, the control unit 21 completes the check-out procedures for user P7. In this case, user P6, who is staying with the same guests, completed the check-out procedures first, and then user P7 completed the check-out procedures, so the control unit 21 completes the check-out procedures for the guest room used by users P6 and P7 (room number "203") and sends completion information to the management device 10. In this way, the control unit 21 does not send completion information for the check-out procedures for the guest room to the management device 10 when some of the guests staying with the same guests have completed the check-out procedures, but sends the completion information to the management device 10 when the check-out procedures for all of the guests staying with the same guests have completed.

[0090] When the user presses the "Return room keys of fellow guests" operation button K1 on the fellow guest confirmation screen D7 (S11: Yes), the control unit 21 displays the fellow guest room key return screen D8 (see FIG. 13) in step S12 to prompt the fellow guests to return their room keys. For example, when two users P6 and P7 staying in room number "203" come to the check-in terminal 20 to complete the check-out procedure, the representative user (e.g., user P6) returns his or her own room key and then presses the "Return room keys of fellow guests" operation button K1. Then, the control unit 21 displays the fellow guest room key return screen D8 to prompt the fellow guests to return their room keys.

[0091] Next, in step S13, the control unit 21 determines whether the room key has been returned normally. The user inserts the room key into the room key issuing / collecting unit 24 (see FIG. 5) in accordance with the room key return screen D8 for fellow guests. If the inserted room key is collected normally, the control unit 21 determines that the room key has been returned normally (S13: Yes) and proceeds to step S14. On the other hand, if the room key return operation is not performed and the "fellow guests are present in the room" button (see FIG. 13) on the room key return screen D8 is pressed (S22: Yes), the control unit 21 proceeds to step S6 (see FIG. 16) and executes the above-mentioned process. For example, if two of a group of three people are checking out together and one person is present in the room, the user presses the "fellow guests are present in the room" button on the room key return screen D8 during the checkout procedure.

[0092] In step S14, the control unit 21 determines whether the "End return" button has been pressed on the room key return screen D8 for fellow guests. For example, the user presses the "End return" button when they have returned the room keys for all of their fellow guests. The control unit 21 repeatedly accepts room key return operations until the "End return" button is pressed (S14: No). When the "End return" button is pressed (S14: Yes), the control unit 21 transitions the process to step S15.

[0093] When the user presses the "Return Complete" button (S14: Yes), the control unit 21 executes the processes of steps S15 to S20 described above (passport scanning process, refund process, additional payment process) to complete the check-out procedure. Then, the control unit 21 transmits completion information indicating that the check-out procedure for the guest room has been completed to the management device 10 (S7). The management device 10 registers "Check-out Completed" in the usage status corresponding to the guest room in the guest room information 122 (see FIG. 4).

[0094] In this manner, the facility management system 100 executes the checkout process.

[0095] As described above, the facility management system 100 of this embodiment is configured such that when it receives an operation to start the check-out procedure for a use object (e.g., a guest room or room) from a first user who uses the use object on an operation terminal (check-in terminal 20), if a predetermined condition (termination condition) related to the use object or the user who uses the use object is met and the use object is being used by a second user who is in the same group as the first user, the facility management system 100 completes the check-out procedure for the first user and does not complete the check-out procedure for the use object.

[0096] Furthermore, the facility management system 100 receives an operation to return a first usage key (room key) for a usage object (e.g., a guest room or room) from a first user who uses the usage object at an operation terminal (check-in terminal 20), and performs a check-out procedure for the first user in response to the return operation of the first usage key. Furthermore, when the usage object for which the check-out procedure of the first user has been completed is being used (occupied) by a second user (a fellow guest) who is in the same group as the first user, the facility management system 100 sets the usage status of the usage object to a state in which check-out has not been completed (being used).

[0097] According to the above configuration, for example, only some of the users in a group of guests staying in the same room can complete the check-out procedure at the check-in terminal 20. Even if only some of the users complete the check-out procedure, the usage status of the room is not updated (changed) to a check-out completed status, but remains in an incomplete check-out state. In other words, if some of the users staying in the same room complete the check-out procedure, the check-out procedure for those users can be permitted, and the check-out procedure for the room itself cannot be completed. This prevents the room from being updated to a status that can be cleaned or a status that can be reserved ("vacant"). It also prevents restrictions on the use of the room key (locking, unlocking, use of ancillary facilities, etc.).

[0098] Therefore, in the checkout procedure when multiple users use the same facility, it is possible to reduce the workload on staff and improve convenience for users.

[0099] The facility management system 100 may also perform the check-out procedure for the first user when payment of the fee for the room (such as additional payment) and refund are not required. The facility management system 100 may also perform the check-out procedure for the first user when it is not necessary to obtain personal information (such as a passport or ID card) indicating the user using the room.

[0100] In addition, the facility management system 100 may present specified guidance information (guidance to the front desk) when the first user cannot complete the check-out procedure, for example, when payment of the room fee is required, when a refund is required, or when personal information needs to be obtained.

[0101] This allows some customers to complete the checkout process only if no special processing is required, reducing the workload of staff who only need to handle special processing.

[0102] In addition, when a room key is returned to the check-in terminal 20, the facility management system 100 may accept the room key return operation and perform check-out procedures for the first user based on the usage information associated with the room key (reservation information 121, room information 122, etc.).

[0103] In addition, when the check-in procedure for the first user for the guest room is completed, the facility management system 100 may display a selection screen (such as a fellow guest confirmation screen D7) on the check-in terminal 20 to select whether the guest room is being used by another user.

[0104] Furthermore, the facility management system 100 may accept an operation to start a check-out procedure for a guest room from a second user at the check-in terminal 20, and may complete the check-out procedure for the guest room when the check-out procedure for the second user for the guest room is completed. For example, the facility management system 100 may accept an operation to return a room key for the guest room from a second user at the check-in terminal 20, perform the check-out procedure for the second user in response to the room key return operation, and set the usage status of the guest room to a check-out completed state when the check-out procedure for the second user for the guest room is completed.

[0105] Here, as another embodiment, the facility management system 100 may set the usage status of the room to a check-out completed state when the second user's check-out procedure for the room has not been completed and the preset end time of usage (check-out time) for the room has passed.

[0106] Specifically, it is conceivable that after user P6, of users P6 and P7 (a group of guests staying in the same room with room number "203"), has completed the check-out procedures, user P7 may leave the accommodation facility without completing the check-out procedures. For example, if there are no procedures required at check-out, such as additional payment, user P7 may leave the accommodation facility without returning the room key. In this case, the control unit 21 transmits completion information to the management device 10 indicating that the check-out procedures for the room with room number "203" have been completed once the check-out time ("12:00") has passed for the room with room number "203." Upon receiving the completion information from the check-in terminal 20, the management device 10 sets the usage status of the room to a "check-out completed" state.

[0107] In addition, the facility management system 100 of this embodiment includes an operation terminal (check-in terminal 20) that accepts operations related to check-out procedures from users, and a management device 10 (server) that manages the usage status of guest rooms, and when the check-in terminal 20 completes the check-out procedures for a guest room by the first and second users, it sends completion information to the management device 10 indicating that the check-out procedures for the guest room have been completed, and when the management device 10 receives the completion information from the check-in terminal 20, it sets the usage status of the guest room to a check-out completed state.

[0108] The guest room (room) of the accommodation facility according to this embodiment is an example of an object of use of the present invention. The object of use of the present invention is not limited to this. For example, the object of use of the present invention may be a private room or table in a restaurant, or equipment in an entertainment facility.

[0109] The room key (card key) according to this embodiment is an example of a usage key of the present invention.

[0110] In addition, as another embodiment of the present invention, each processing unit (e.g., reception processing unit 211, display processing unit 212, check-in processing unit 213, check-out processing unit 214) included in the control unit 21 of the check-in terminal 20 may be included in the control unit 11 of the management device 10.

[0111] Furthermore, the facility management system of the present invention may be configured with management device 10 and check-in terminal 20, or may be configured with either management device 10 or check-in terminal 20 as a standalone device.

[0112] [Notes on the Invention] The following is a summary of the invention extracted from the above-described embodiment. Note that the configurations and processing functions described in the following supplementary notes can be selected and combined as desired.

[0113] <Appendix 1> a reception processing unit that receives an operation to start a checkout procedure for the target of use from a first user who uses the target of use at an operation terminal; a checkout processing unit that, when the reception processing unit receives an operation to start a checkout procedure for the target of use from the first user, completes the checkout procedure for the first user but does not complete the checkout procedure for the target of use if a predetermined condition related to the target of use or a user using the target of use is met and the target of use is being used by a second user who is included in the same group as the first user; A facility management system equipped with:

[0114] <Appendix 2> a management processing unit for managing the usage status of the usage object, the management processing unit sets the usage status of the use object to a check-out incomplete state when the check-out processing unit does not complete the check-out procedure of the use object. A facility management system as described in Appendix 1.

[0115] <Appendix 3> the reception processing unit, when receiving an operation to return the first usage key to be used from the first user at the operation terminal, receives an operation to start a check-out procedure for the first usage key to be used; 1. A facility management system as described in Appendix 1 or 2.

[0116] <Appendix 4> the checkout processing unit completes the checkout procedure of the first user when payment and refund of the fee related to the use object is not required; 4. A facility management system according to any one of appendices 1 to 3.

[0117] <Appendix 5> the checkout processing unit completes the checkout procedure of the first user when it is not necessary to acquire personal information indicating a user who will use the target of use. 5. A facility management system according to any one of appendices 1 to 4.

[0118] <Appendix 6> If the predetermined condition is not satisfied, the checkout processing unit does not complete the checkout procedure of the first user and presents predetermined guidance information. 6. A facility management system according to any one of appendices 1 to 5.

[0119] <Appendix 7> the reception processing unit receives an operation to start a check-out procedure for the item to be used when the first usage key is returned to the operation terminal, the checkout processing unit performs a checkout procedure for the first user based on usage information associated with the first usage key. A facility management system as described in Appendix 3.

[0120] <Appendix 8> a display processing unit that displays an operation screen on the operation terminal; the display processing unit, when the checkout procedure of the first user for the use object is completed, displays a selection screen for selecting whether the use object is being used by another user or not; 8. A facility management system according to any one of appendices 1 to 7.

[0121] <Appendix 9> the reception processing unit receives an operation to start a checkout procedure for the item to be used from the second user at the operation terminal, the checkout processing unit completes the checkout procedure for the target of use when the checkout procedure for the second user for the target of use is completed; 10. A facility management system according to any one of appendices 1 to 8.

[0122] <Appendix 10> the checkout processing unit completes the checkout procedure for the use object when a pre-set use end time for the use object has passed while the checkout procedure for the use object by the second user has not been completed. 10. A facility management system according to any one of appendices 1 to 9.

[0123] <Appendix 11> the facility management system includes the operation terminal that receives operations related to checkout procedures from users, and a management device that manages the usage status of the object of use, when the checkout procedures for the first user and the second user for the use object are completed, the operation terminal transmits completion information indicating that the checkout procedures for the use object have been completed to the management device; when the management device acquires the completion information from the operation terminal, the management device sets the usage status of the target of use to a check-out completed state. Attachment 1 - 10 any one of the facility management system.

[0124] <Appendix 12> The target of use is a guest room of an accommodation facility, the first usage key is a room key for the guest room; A facility management system as described in Appendix 3. [Explanation of symbols]

[0125] 10: Management device 11: Control section 12: Storage section 13: Operation display section 14: Communication interface 20: Check-in terminal 21: Control unit 22: Storage section 23: Operation display section 24: Room Key Issuance and Collection Department 25: Reading unit 26: Communication interface 27: Camera 100: Facility Management System 111: Reservation processing unit 112: Management processing section 121: Reservation Information 122: Room Information 211: Reception processing unit 212: Display processing unit 213: Check-in processing unit 214: Checkout processing unit D1: Menu screen D2: Room key return screen D3: Passport scan screen D4: Refund screen D5: Additional Charges Settlement Screen D6: Checkout completion screen D7:Same-nighter confirmation screen D8: Room key return screen for fellow guests D9: Front desk information screen K1: Operation button K2: Operation button K3: Operation button M1: Announcement Ticket

Claims

1. a reception processing unit that receives an operation related to a checkout procedure for the target of use from the first user of a first user and a second user who use the target of use at an operation terminal; a display processing unit that, when the reception processing unit receives an operation to start a checkout procedure for the item to be used from the first user, displays on the operation terminal a selection screen that allows the second user to select whether or not the usage key of the second user has been returned; a checkout processing unit that completes a checkout procedure for the target of use when it is selected on the selection screen that the usage key of the second user has been returned; A facility management system equipped with:

2. The display processing unit causes the operation terminal to selectively display whether or not the usage key of the second user is to be returned, and whether or not the usage key of the second user has been returned. The facility management system of claim 1 .

3. The display processing unit causes the operation terminal to selectively display whether or not to return the usage key of the second user, and, if the usage key of the second user is not returned, causes the operation terminal to selectively display whether or not the usage key of the second user has been returned. The facility management system of claim 1 .

4. The display processing unit causes the operation terminal to selectively display whether the usage key of the second user has been returned or whether the usage target is currently being used by another user. The facility management system of claim 1 .

5. The display processing unit, when it is selected that the usage key of the second user has been returned, displays a screen on the operation terminal prompting the user to scan the passport of the first user if the first user is a foreigner and the passport of the first user was not scanned during the check-in procedure. The facility management system of claim 1 .

6. The display processing unit displays a refund screen on the operation terminal when it is selected that the usage key of the second user has been returned and when a refund of the fee related to the usage target is required from the first user. The facility management system of claim 1 .

7. The display processing unit displays an additional fee settlement screen on the operation terminal when the second user has selected that the usage key of the second user has been returned and the first user needs to pay an additional fee for the usage target. The facility management system of claim 1 .

8. When it is selected that the target of use is being used by another user, the checkout processing unit completes the checkout procedure of the first user and does not complete the checkout procedure of the target of use. The facility management system of claim 4.

9. A reception processing unit that receives operations related to the checkout procedure of the target of use from the first user of a first user and a second user who use the target of use on an operation terminal; a display processing unit that, when the reception processing unit receives an operation to start a check-out procedure for the object to be used from the first user, displays on the operation terminal a selection screen that allows the second user to select whether or not the second user has already checked out; a checkout processing unit that completes the checkout procedure for the item to be used when it is selected on the selection screen that the second user has already checked out; A facility management system equipped with:

10. A reception processing unit that receives operations related to the checkout procedure of the target of use from the first user of a first user and a second user who use the target of use on an operation terminal; a display processing unit that, when the reception processing unit receives an operation to start a checkout procedure for the item to be used from the first user, displays on the operation terminal a confirmation screen for confirming whether or not the second user should return the usage key; and a checkout processing unit that completes a checkout procedure for the target to be used when it is confirmed on the confirmation screen that the second user will not return the usage key and when it is selected that the second user has already returned the usage key; A facility management system equipped with:

11. receiving an operation related to a checkout procedure for the target of use from the first user of a first user and a second user who use the target of use at an operation terminal; When an operation to start a checkout procedure for the item to be used is received from the first user, displaying on the operation terminal a selection screen for selecting whether or not the usage key of the second user has been returned; When it is selected on the selection screen that the usage key of the second user has been returned, completing the check-out procedure for the usage target; A facility management method performed by one or more processors.

12. Receiving operations related to the checkout procedure of the target of use from a first user of a first user and a second user who use the target of use at an operation terminal; When an operation to start a checkout procedure for the item to be used is received from the first user, displaying on the operation terminal a selection screen for selecting whether the second user has already checked out; When the second user selects on the selection screen that the second user has already checked out, completing the check-out procedure for the item to be used; A facility management method performed by one or more processors.

13. Receiving operations related to the checkout procedure of the target of use from a first user of a first user and a second user who use the target of use at an operation terminal; When an operation to start a checkout procedure for the item to be used is received from the first user, displaying a confirmation screen on the operation terminal to confirm whether or not the second user should return the usage key; When it is confirmed on the confirmation screen that the second user will not return the usage key and the second user has selected that the usage key has been returned, completing the checkout procedure for the target of use; A facility management method performed by one or more processors.

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