Delivery instruction system, delivery management device, delivery instruction method, and delivery instruction program

Abstract

To realize a delivery instruction system with which it is possible to reduce worries about commodity delivery, which is accomplished by increasing the efficiency of delivery personnel in a plurality of stores in the same district.SOLUTION: The present invention comprises: an expected delivery time calculation step in which the delivery management device calculates an expected delivery time corresponding to delivery information on the basis of the present delivery state of a delivery staff on duty in an ordered store, the address of the ordered store, and the address of a delivery destination; a delivery request possibility determination step in which, when the expected delivery time is grater than or equal to a set time, the delivery management device determines whether or not a delivery request to some other store is possible, from a delivery staff on duty and present delivery state in the other store; and a delivery instruction transmission step in which, when it was determined in the delivery request possibility determination step that a delivery request was possible, the delivery management device transmits a delivery instruction that corresponds to delivery information for the ordered store to a delivery instruction terminal that corresponds to the other store.SELECTED DRAWING: Figure 6

Description

[Technical Field]

[0001] The present invention is suitable for application to a delivery instruction system and a delivery instruction program that instantly delivers various products, such as food, daily necessities, miscellaneous goods, medicines, and books, ordered by a customer. [Background technology]

[0002] In recent years, various products such as food have been ordered and delivered via the Internet (see, for example, Patent Document 1). As for delivery methods, not only are products delivered by sales companies that handle the products or delivery companies that undertake only delivery, but also by individuals (see, for example, Non-Patent Document 1), and delivery styles are becoming more diverse. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2008-026940 [Non-patent literature]

[0004] [Non-Patent Document 1] https: / / shigoto.work / archives / 1185 Summary of the Invention [Problem to be solved by the invention]

[0005] However, as delivery styles become more diverse, there has been a problem in that delivery staff are not always adequately trained, causing anxiety for customers requesting delivery as to whether the product will be delivered in the proper condition. Furthermore, if there are multiple stores in the same area that employ delivery staff, whether they are run by different businesses or the same entity, the aforementioned issues could be resolved if those delivery staff could be shared, but to date, no system exists that allows this.

[0006] The present invention has been made to solve such problems, and its purpose is to provide a delivery instruction system, delivery management device, delivery instruction method, and delivery instruction program that can reduce factors of anxiety regarding product delivery. [Means for solving the problem]

[0007] In order to solve this problem, in the delivery instruction system of the present invention, a delivery management device that manages delivery sends delivery instructions to a delivery instruction terminal, The delivery staff will carry it and it will be linked to the store they belong to. A delivery instruction terminal; To the store you belong to When the corresponding delivery staff is on duty The delivery staff Register as a delivery staff member currently at work death, Get delivery information including the ordered items, order store, delivery address, and user name from the customer death, Calculate an expected delivery time corresponding to the delivery information based on the current delivery status of the delivery staff currently on duty at the order-receiving store, the address of the order-receiving store, and the delivery address. death, The aforementioned Estimated delivery time From the time of order If it is more than the set time, determine whether to request delivery from other stores, The aforementioned If the delivery staff at another store currently working does not have a next delivery scheduled, Delivery request is possible Noh and Judgment Decline, Sending a delivery instruction corresponding to the delivery information for the order-receiving store to the delivery instruction terminal corresponding to the other store A delivery management device that The present invention is characterized by having the following.

[0009] In the delivery management device of the present invention, in a delivery instruction system in which a delivery management device that manages deliveries transmits delivery instructions to a delivery instruction terminal carried by a delivery staff member and that is linked to the store to which the delivery staff member belongs, To the store you belong to When the corresponding delivery staff is on duty The delivery staff A registration department where you can register as a delivery staff member who is currently on duty; an acquisition unit that acquires delivery information including ordered products, an order store, a delivery address, and a user name ordered by a customer; Calculate an expected delivery time corresponding to the delivery information based on the current delivery status of the delivery staff currently on duty at the order-receiving store, the address of the order-receiving store, and the delivery address. death, The aforementioned Estimated delivery time From the time of order If it is more than the set time, it determines whether or not to request delivery from other stores, and If the delivery staff at another store currently working does not have a next delivery scheduled, Delivery request is possible Noh and Judgment Cut off a determination unit for determining whether or not the a delivery instruction sending unit that sends a delivery instruction corresponding to the delivery information for the order-receiving store to the delivery instruction terminal corresponding to the other store; The present invention is characterized by having the following.

[0010] In the delivery instruction program of the present invention, in a delivery instruction system in which a delivery management device that manages deliveries sends delivery instructions to a delivery instruction terminal carried by a delivery staff member and linked to the store to which the delivery staff member belongs, To the computer 、 place a registration step of registering a delivery staff member corresponding to the store to which the delivery staff belongs as a delivery staff member currently working when the delivery staff member is currently working; a delivery information acquisition step of acquiring delivery information including the ordered product, the order store, the delivery address, and the user name ordered by the customer; a delivery estimated time calculation step of calculating a delivery estimated time corresponding to the delivery information based on a current delivery status of the delivery staff currently on duty at the order-receiving store, the address of the order-receiving store, and the delivery destination address; If the estimated delivery time is more than the set time from the order time , others a delivery request acceptance / rejection determination step of determining whether a delivery request can be made to a store, and determining that a delivery request can be made if the delivery staff currently working at the other store does not have a next delivery scheduled; a delivery instruction sending step of sending a delivery instruction corresponding to the delivery information for the order-receiving store to the delivery instruction terminal corresponding to the other store; The present invention is characterized in that the following is executed. [Effects of the Invention]

[0012] The present invention can realize a delivery instruction system, a delivery management device, a delivery instruction method, and a delivery instruction program that can reduce factors of anxiety regarding product delivery. [Brief explanation of the drawings]

[0013] [Figure 1] FIG. 1 is a schematic diagram illustrating a configuration of a delivery instruction system. [Figure 2] FIG. 2 is a block diagram showing the configuration of a delivery management device. [Figure 3] FIG. 10 is a schematic diagram illustrating how delivery status is managed in a store. [Figure 4] FIG. 1 is a schematic diagram illustrating how delivery statuses are managed in all stores (1). [Figure 5] FIG. 10 is a schematic diagram illustrating how delivery statuses are managed in all stores (2). [Figure 6] 10 is a flowchart showing a delivery instruction process. DETAILED DESCRIPTION OF THE INVENTION

[0014] Hereinafter, embodiments of the present invention will be described with reference to the drawings. <Overall structure> As shown in Figure 1, the delivery instruction system 1 includes delivery instruction terminals 11, 21, and 31 carried by each delivery staff member at product providing stores 10, 20, and 30 that provide products, a customer terminal 40 held by a customer who orders products, and a delivery management device 102, which are connected via a network such as the Internet (not shown).

[0015] As shown in Fig. 2, the delivery management device 102 has a computer configuration, and a control unit 121 consisting of a CPU (Central Processing Unit), ROM (Read Only Memory), and RAM (Random Access Memory) controls the entire delivery management device 102 and executes delivery instruction processing in accordance with a delivery instruction program stored in advance in a storage unit 125. Note that the display unit 124 and the operation input unit 126 are not essential.

[0016] The delivery management device 102 allows the user to execute requests for various processes by operating the operation input unit 126, which may be configured with, for example, a keyboard, mouse, or touch panel, while viewing the screen displayed on the display unit 124. The delivery management device 102 also transmits and receives data via the external interface 123.

[0017] The delivery instruction terminals 11, 21, 31 have a computer configuration (not shown), and control units 111, 121, 131 consisting of a CPU, ROM, and RAM control the entire delivery instruction terminals 11, 21, 31 and execute delivery instruction processing in accordance with a delivery staff program pre-stored in the ROM. The delivery instruction terminals 11, 21, 31 also send and receive data via an external interface.

[0018] The delivery instruction terminals 11, 21, 31 allow the user to execute requests for various processes by operating the operation input units 116, 126, 136, which are configured with a touch panel, for example, while viewing the screen displayed on the display units 114, 124, 134. The delivery instruction terminals 11, 21, 31 also send and receive data via the external interfaces 113, 123, 133.

[0019] The delivery instruction terminals 11, 21, 31 may be dedicated terminals owned by each store, or may be personal terminals owned by individual delivery staff members with dedicated programs installed.

[0020] The storage unit 125 of the delivery management device 102 stores a list of affiliated delivery staff and a delivery management database. The list of affiliated delivery staff (not shown) stores store IDs (identifications) that identify the product provider stores to which the delivery staff belong, store information such as the address and name of the product provider stores, and the affiliated delivery staff members, all of which are associated with each other. The following description will be given assuming that three product provider stores 10, 20, and 30 are registered.

[0021] When a delivery staff member working at a product provider store 10, 20, or 30 starts work, the delivery staff member logs in to a delivery staff app on, for example, the delivery instruction terminal 11, 21, or 31. A work start signal indicating the start of work is sent to the delivery management device 102 of the delivery staff member who logged in via the delivery instruction terminal 11, 21, or 31.

[0022] The control unit 121 of the delivery management device 102 registers the delivery staff member corresponding to the work start signal as a working delivery staff member, for example by setting a flag. When the delivery staff member finishes their shift, they send a work start signal indicating the end of their shift to the delivery management device 102 via the delivery instruction terminal 11, 21, 31, and log out.

[0023] The delivery instruction terminals 11, 21, 31 have a GPS (Global Positioning System) function, and while they are registered (logged in) as on-duty delivery staff, they provide GPS location information indicating their own location to the delivery management device 102. The delivery management device 102 can identify the current location of the delivery staff using the GPS location information and adjust the estimated delivery time (details will be described later) at any time.

[0024] A portion of the delivery management database is shown in Figure 3. In Figure 3, two delivery staff members A1 and A2 are registered as on-duty delivery staff members at product provider store 10, three delivery staff members B1 to B3 at product provider store 20, and two delivery staff members C1 and C2 at product provider store 30.

[0025] An ordering app, which is application software for ordering (hereinafter, application software will be abbreviated as app), is installed on the customer terminal 40, and orders are placed via the ordering app. Orders may also be placed via an ordering site from a browser.

[0026] The delivery instruction system 1 accepts orders and issues delivery instructions to delivery instruction terminals 11, 21, 31 carried by the delivery staff on duty.

[0027] Specifically, an ordering customer first selects a product providing store from which to place an order via the customer terminal 40. The control unit 121 of the delivery management device 102 transmits an estimated delivery time, which is an estimate of the delivery time for the next order, for the display image data of the selected product providing store to the customer terminal 40 and displays it on the customer terminal. This estimated delivery time is an estimate of the delivery time predicted when a delivery is requested from the delivery staff working at the selected product providing store (hereinafter referred to as the store-based delivery staff). This estimated delivery time is calculated as an estimate of the time it takes the store-based delivery staff to travel to the product providing store, the time it takes to pick up the product at the product providing store, and the delivery travel time from the product providing store to the delivery address.

[0028] The ordering customer selects order information including the selected product provider store, the product to be ordered, and the delivery address via the customer terminal 40. Furthermore, the ordering customer refers to the estimated delivery time and selects "as soon as possible" or one of the displayed specified delivery times, and operates the delivery order button. After operating the delivery order button, the ordering customer pays electronically using electronic money or a credit card, and the product order and delivery are officially confirmed. As a result, the confirmed order information, or order information, is provided to the delivery management device 102.

[0029] When the control unit 121 of the delivery management device 102 receives the order information, it calculates the estimated delivery time based on the address indicated by the delivery destination and the status of the delivery staff working at the store.

[0030] 4, when new order information (order No. 10-21082710) is supplied to Burger Joke Toranomon store (store ID: 10), the control unit 121 calculates the required delivery time from the store address and the delivery destination address. Furthermore, the control unit 121 calculates the estimated delivery time by adding the required delivery time to the estimated return time of delivery staff A-1, who is scheduled to finish the previous delivery earliest.

[0031] At this time, the control unit 121 first determines, as a predetermined delay condition, whether the estimated delivery time is a set time or more from the current time, that is, whether a delivery request to another store is necessary.

[0032] For example, if the current time is 12:10 and the estimated delivery time for delivery person A-3 (shown with diagonal lines) is 13:15 (shown with diagonal lines), the control unit 121 determines that the delivery time exceeds the set time of one hour, and therefore is more than the set time in the future, and a delivery request must be made to another store. Note that this delay condition may be a uniform set time, but it may also be changed as appropriate, such as changing the set time depending on the number of delivery staff working at the store or the time of day. It can also be freely set for each store.

[0033] Furthermore, the control unit 121 determines whether to request delivery from delivery staff of other product providing stores based on whether the delivery staff of the other product providing stores have spare time. For example, in FIG. 3, the control unit 121 determines that delivery staff C-1 of the product providing store 10 has spare time because the expected return time is 12:11, which is one minute after the current time and within a predetermined return time (for example, 10 minutes) from the current time, and there is no next delivery scheduled. Note that this return time may be a uniform value, or may be changed as appropriate depending on the number of delivery staff working at the store, the time of day, etc. It can also be freely set for each store.

[0034] 5, the control unit 121 calculates the store arrival time when delivery staff C-1 will arrive at the store, and selects order No. 10-21082708 (shown with diagonal lines), which is the undelivered order that should be delivered earliest at the time of delivery staff C-1's arrival at the store, from among the orders of the product provider store 20. The control unit 121 transmits delivery instruction information for order No. 10-21082708 to the delivery instruction terminal 31 of delivery staff C-1.

[0035] As a result, delivery instructions corresponding to the product provider store 20, which is another store, are sent to the delivery instruction terminal 31 of delivery staff C-1, and delivery staff C-1 is instructed to go to the product provider store 20 as the next delivery. As a result, delivery schedule for delivery staff A-1 is transferred to delivery staff C-1.

[0036] In addition, the control unit 121 reassigns deliveries (shown by horizontal lines) that would have been made by delivery staff A-2 and A-3 if only store-based delivery staff had made the deliveries to delivery staff A-1 and A-2, who have an earlier expected return time.

[0037] As a result, the delivery instruction terminals 11 of the delivery staff A-1 and A-2 are instructed to order order numbers 10-21082709 and 10-21082710 as the next deliveries.

[0038] In addition, if the control unit 121 determines that the estimated delivery time is less than the set time from the current time and there is no need to request delivery from other stores, it sends a delivery instruction for order No. 10-21082710 as the next delivery to the delivery instruction terminal 11 of delivery person A-3.

[0039] Similarly, if the control unit 121 determines that there are no delivery staff available at other product providing stores because the rental conditions are not met, it sends a delivery instruction for order No. 10-21082710 as the next delivery to the delivery instruction terminal 11 of delivery person A-3.

[0040] In this way, by sharing delivery staff working at product providing stores, deliveries can be made by trained delivery staff working at one of the product providing stores, eliminating the anxiety of customers who don't know who will come. Also, instead of constantly communicating (optimizing, etc.), delivery requests can be made to other product providing stores only when a set time has passed, so deliveries can be made with priority to product providing stores where delivery staff work, reducing the burden on delivery staff.

[0041] Furthermore, delivery instructions for other product-providing stores are only given when delivery staff have the time, so deliveries can always be made with priority to product-providing stores where delivery staff work, and the party renting out the delivery staff can receive delivery instructions with peace of mind.

[0042] <Delivery instruction processing> Next, the delivery instruction process executed by the delivery management device 102 in accordance with the delivery instruction program will be described with reference to the flowchart of FIG.

[0043] The control unit 121 of the delivery management device 102 waits for order information in the start step of the delivery instruction process RT1, and then proceeds to the next step S01. In step S01, the control unit 121 acquires order information for the product to be delivered, and then proceeds to the next step S02.

[0044] In step S02, the control unit 121 calculates the estimated delivery time when the delivery staff working in the store will make the delivery, and then proceeds to the next step S03.

[0045] In step S03, the control unit 121 determines whether the estimated delivery time is equal to or greater than the set time. If a positive result is obtained here, the control unit 121 proceeds to the next step S04, where it determines whether delivery staff at other product providing stores have spare time.

[0046] If a positive result is obtained here, the control unit 121 proceeds to the next step S05 because it is possible to request delivery from a delivery staff member of another product providing store.

[0047] In step S05, the control unit 121 sends a delivery instruction to the delivery staff of the other product providing stores, and proceeds to the next step S06. In step S06, the control unit 121 reviews the delivery instruction and the estimated delivery time as necessary, and proceeds to the end step to end the process.

[0048] On the other hand, if a negative result is obtained in step S03, this indicates that the delivery is proceeding smoothly, and in this case the control unit 121 proceeds to the next step S09.

[0049] Also, if a negative result is obtained in step S04, this indicates that the delivery staff of other product providing stores are not available, and therefore delivery cannot be requested from the delivery staff of other product providing stores, and in this case the control unit 121 proceeds to the next step S09.

[0050] In step S09, the control unit 121 sends a delivery instruction to the delivery staff of the store where the delivery is being performed, and then proceeds to the end step to end the process.

[0051] <Actions and effects> The following describes the features of the inventions extracted from the above-described embodiments, while indicating their effects as necessary. Note that, for ease of understanding, the corresponding configurations in the above-described embodiments are indicated in parentheses as appropriate, but the specific configurations indicated in parentheses are not limited to these. Furthermore, the meanings and examples of terms described in each feature may also be applied as the meanings and examples of terms described in other features described in the same wording.

[0052] According to the above configuration, in the delivery instruction system of the present invention, In a delivery instruction system in which a delivery management device that manages deliveries transmits delivery instructions to delivery instruction terminals (11, 21, 31) carried by delivery staff in a state linked to the store to which the delivery staff belongs, a registration step in which the delivery instruction terminal registers the corresponding delivery staff member in the delivery management device (delivery management device 102) as an on-duty delivery staff member who is on-duty when the corresponding delivery staff member is on-duty; a delivery information acquisition step in which the delivery management device acquires delivery information including an ordered product ordered by a customer, an order-receiving store, a delivery address, and a user name; a delivery management device calculating an estimated delivery time corresponding to the delivery information based on the current delivery status of the delivery staff currently on duty at the order-receiving store, the address of the order-receiving store, and the delivery destination address; a delivery request availability determination step in which the delivery management device determines whether to issue a delivery request to the other store based on the delivery staff currently at work at the other store and the current delivery situation when the estimated delivery time is equal to or later than a set time; a delivery instruction sending step in which, when the delivery management device determines that the delivery request is possible in the delivery request possibility determining step, the delivery management device sends a delivery instruction corresponding to the delivery information for the order-receiving store to the delivery instruction terminal corresponding to the other store; The present invention is characterized by comprising:

[0053] This allows the delivery instruction system to share delivery staff who are normally on duty. In this case, the delivery instruction system issues a delivery request to delivery staff who are on duty at other stores only when there is a significant delivery delay at one store and there is available delivery capacity at other stores. This allows each store to prioritize its own store, while only allowing delivery staff who are available to help with deliveries at other stores. Furthermore, since delivery staff who are familiar with the area, accustomed to delivering at other stores, and who have received training can be used as delivery staff, both the store and customers can make and receive deliveries with peace of mind. Furthermore, because delivery requests to other stores are made on a one-to-one basis, situations where a store's delivery staff is short on staff due to receiving delivery requests from other stores can be avoided.

[0054] In the delivery instruction system of the present invention, the delivery management device If the estimated delivery time is before the set time, a delivery instruction corresponding to the delivery information for the order-receiving store is transmitted to the delivery instruction terminal corresponding to the order-receiving store.

[0055] This allows the delivery instruction system to make delivery requests only when other stores have available delivery capacity.

[0056] In the delivery instruction system of the present invention, the delivery management device acquires desired delivery time information as the delivery information in the delivery information acquisition step, In the delivery request acceptance / rejection determination step, the delivery management device determines whether or not to accept a delivery request to the other store when the desired delivery time information indicates urgent delivery. It is characterized by:

[0057] In the delivery instruction system of the present invention, the delivery management device The delivery management device In the delivery request acceptance determination step, When it is determined that there is a need for a delivery request to the other store and that there is room for delivery at the other store, it is determined that a delivery request to the other store is possible. 4. The delivery instruction system according to claim 2 or 3.

[0058] This allows the delivery instruction system to normally deliver packages using only the delivery staff working at the store, but when a delivery delay is unavoidable, it can automatically or manually request temporary help from other stores.

[0059] In the delivery instruction system of the present invention, the delivery management device The delivery management device In the delivery request acceptance determination step, When the previous estimated delivery time satisfies the delay condition, it is determined that the delivery request is necessary.

[0060] This allows the delivery instruction system to make delivery requests to other stores only when delivery is delayed.

[0061] In the delivery instruction system of the present invention, the delivery management device The delivery management device In the delivery request acceptance determination step, If the estimated delivery time is later than the order time by a set time or more, it is determined that the delay condition is met. 6. The delivery instruction system according to claim 5.

[0062] This allows the delivery instruction system to accurately determine delivery delays based on the time set at the time the order was actually placed, and allows the system to consider requesting delivery from other stores only when it is truly necessary.

[0063] In the delivery instruction system of the present invention, the delivery management device The delivery management device In the delivery request acceptance determination step, When the delivery staff at the other store has no next delivery scheduled and the predicted return time when they are expected to return to the store is within the marginal return time, it is determined that there is margin in the delivery situation at the other store.

[0064] This allows the delivery management system to accept delivery requests from other stores only when the delivery staff will be returning soon and there are no other deliveries scheduled.

[0065] the delivery management device acquires desired delivery time information as the delivery information in the delivery information acquisition step, The delivery management device is characterized in that in the delivery instruction sending step, it selects one delivery information from the delivery information whose desired delivery time information indicates urgent (as soon as possible) and sends it to the delivery instruction terminal corresponding to the other store.

[0066] This allows the delivery instruction system to use the help of delivery staff for customers who want quick delivery, and can meet customer requests for quick delivery.

[0067] <Other embodiments> In the above embodiment, the delivery instruction system is linked to the order receiving system, but the present invention is not limited to this. For example, an order receiving system owned by a product providing store may be used to provide only order information corresponding to orders requiring delivery to the delivery management device.

[0068] In the above embodiment, the estimated delivery time is calculated without taking the delivery destination into consideration, but the present invention is not limited to this. For example, the estimated delivery time may be calculated based on the customer's address, similar to the estimated delivery time.

[0069] In the above embodiment, the previously received order information is selected and a delivery request is made to another store, but the present invention is not limited to this. For example, if the estimated delivery time is calculated after the order is received and the set time has passed and a request to another store is possible, both the estimated delivery time from the delivery store and the estimated delivery time requested from the other store (also indicating that the delivery is to the other store) can be displayed to the customer, and the final official order can be accepted after the customer makes a selection. Alternatively, the final official order can be accepted by displaying only the estimated delivery time from the delivery store (which may or may not indicate that the delivery is to the other store) to the customer. [Industrial Applicability]

[0070] The present invention can be used for delivery instruction systems for food such as meals, bento boxes, and fresh produce, daily necessities and sundries, medicines, books, and the like. [Explanation of symbols]

[0071] 1: Delivery instruction system 10, 20, 30: Product offering stores 11, 21, 31: Delivery instruction terminal 102: Delivery management device 121: Control unit 123: External interface 124: Display section 125: Storage section 126: Operation input section

Claims

1. In a delivery instruction system in which a delivery management device that manages deliveries transmits delivery instructions to a delivery instruction terminal, A delivery instruction terminal carried by the delivery staff and linked to the store to which the delivery staff belongs; When a delivery staff member corresponding to the store to which the delivery staff belongs is on duty, the delivery staff member is registered as a delivery staff member on duty, Obtain delivery information including the ordered items, order store, delivery address, and user name from the customer, Calculating an expected delivery time corresponding to the delivery information based on the current delivery status of the delivery staff currently on duty at the order-receiving store, the address of the order-receiving store, and the delivery address; If the estimated delivery time is a set time or more from the order time, determine whether or not to request delivery from another store; a delivery management device that determines that a delivery request is possible when the delivery staff currently working at the other store does not have a next delivery scheduled, and transmits a delivery instruction corresponding to the delivery information for the order-receiving store to the delivery instruction terminal corresponding to the other store; A delivery instruction system comprising:

2. The delivery management device If the estimated delivery time is less than the set time from the order time, a delivery instruction corresponding to the delivery information for the order-receiving store is transmitted to the delivery instruction terminal corresponding to the order-receiving store.

2. The delivery instruction system according to claim 1.

3. The delivery management device If the delivery staff currently working at the other store does not have a next delivery scheduled and the predicted return time of the delivery staff is within the marginal return time, it is determined that the delivery staff currently working at the other store has marginal delivery status and therefore a delivery request to the other store is possible.

3. The delivery instruction system according to claim 2.

4. the delivery management device acquires desired delivery time information as the delivery information, Select one delivery information item from the delivery information items that indicate that the desired delivery time information is urgent, and transmit the selected delivery information item to the delivery instruction terminal corresponding to the other store.

3. The delivery instruction system according to claim 1 or 2.

5. In a delivery instruction system in which a delivery management device that manages deliveries sends delivery instructions to a delivery instruction terminal carried by a delivery staff member and linked to the store to which the delivery staff member belongs, a registration unit that registers a delivery staff member corresponding to the store to which the delivery staff member belongs as a delivery staff member currently on duty when the delivery staff member is currently on duty; an acquisition unit that acquires delivery information including ordered products, an order store, a delivery address, and a user name ordered by a customer; Calculating an expected delivery time corresponding to the delivery information based on the current delivery status of the delivery staff currently on duty at the order-receiving store, the address of the order-receiving store, and the delivery address; a determination unit that determines whether a delivery request can be made to another store when the estimated delivery time is a set time or more from the order time, and determines that a delivery request can be made to another store when the delivery staff currently working at the other store do not have a next delivery scheduled; a delivery instruction sending unit that sends a delivery instruction corresponding to the delivery information for the order-receiving store to the delivery instruction terminal corresponding to the other store; A delivery management device comprising:

6. In a delivery instruction system in which a delivery management device that manages deliveries sends delivery instructions to a delivery instruction terminal carried by a delivery staff member and linked to the store to which the delivery staff member belongs, For computers, A registration step of registering a delivery staff member corresponding to the store to which the delivery staff member belongs as a delivery staff member currently working when the delivery staff member is currently working; a delivery information acquisition step of acquiring delivery information including the ordered product, the order store, the delivery address, and the user name ordered by the customer; a delivery estimated time calculation step of calculating a delivery estimated time corresponding to the delivery information based on a current delivery status of the delivery staff currently on duty at the order-receiving store, the address of the order-receiving store, and the delivery destination address; a delivery request availability determination step for determining whether a delivery request can be made to another store if the estimated delivery time is a set time or more from the order time, and determining whether a delivery request can be made to another store if the delivery staff currently working at the other store does not have a next delivery scheduled; a delivery instruction sending step of sending a delivery instruction corresponding to the delivery information for the order-receiving store to the delivery instruction terminal corresponding to the other store; A delivery instruction program characterized by executing the above.

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