Vehicle remote control system and vehicle remote control device

Abstract

We provide a vehicle remote control system consisting of a server operated by creditors and other parties, and a remote control device installed in the vehicle. [Solution] In the vehicle remote control system 100, the remote control device 10 includes a call unit that receives remote operation commands transmitted from the server 30 and call requests transmitted from the server or other communication devices and conducts voice calls via a communication module, and a start control unit that restricts the starting of the vehicle. Furthermore, it is possible to transmit the vehicle's location and status to the server via a location acquisition unit (GPS) and a status monitoring unit, and the server can perform remote operations and calls under appropriate conditions based on this information. This ensures reliable reminders to vehicle users and streamlines debt collection.

Description

Technical Field

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[0001] The present invention relates to a vehicle remote control system and a vehicle remote control device, and particularly to a vehicle remote control system and a vehicle remote control device for a creditor to respond to a debtor's default on a vehicle purchase.

Background Art

[0002] Patent Document 1 discloses a vehicle remote control system that restricts the use of a vehicle when there are violations of obligations such as unpaid taxes and insurance premiums, expired vehicle inspections, and access restrictions to specific areas. The on-vehicle device collects vehicle information, and the server calculates obligation information and outputs a remote control command to switch the vehicle startup to an unavailable state and suppress inappropriate use.

[0003] Patent Document 2 discloses a system that restricts the use of a vehicle when payment of fees such as lease and loan is overdue. When the server detects non-payment, it transmits a remote control signal to the on-vehicle device, and the on-vehicle device switches the vehicle to an inoperable state. This realizes a mechanism to prompt the user to make payment and enforce the fulfillment of the contract.

[0004] Patent Document 3 discloses a remote control system that restricts the use of a vehicle purchased by loan or installment sales when repayment is overdue. When the operation control device receives a remote signal, it gives a notification in conjunction with the engine startup operation, and further surely restricts the use by controlling the drive device to be inoperable if there is no repayment.

[0005] Patent Document 4 discloses a system that can continue control even when a passenger destroys the control device in a scenario where the use of a vehicle is restricted such as when the usage fee is unpaid. By installing a device main body and a dummy device in the vehicle and controlling the cell motor and brake by a remote signal, it is possible to stop the vehicle even in the face of destruction.

Prior Art Documents

Patent Documents

[0006] [Patent Document 1] Japanese Patent Publication No. 2020-61163 [Patent Document 2] International Public Bulletin WO2020 / 208830 [Patent Document 3] Japanese Patent Publication No. 2022-185664 [Patent Document 4] Japanese Patent Publication No. 2022-145211 [Overview of the project] [Problems that the invention aims to solve]

[0007] The conventional technologies described above focus on control that prevents the vehicle from starting, and do not adequately consider the process of reminding the vehicle user for payment. In practice, stopping a vehicle without properly reminding the user is undesirable as it may lead to disputes with the user or unforeseen accidents. Therefore, it is important for creditors or those entrusted by creditors to manage debts (hereinafter referred to as "creditors, etc.") to first remind the vehicle user for payment before stopping the vehicle. For example, in the remote control system disclosed in Patent Document 3, when the operation control device receives a remote signal, it notifies the user in conjunction with the engine start operation, and further controls the drive system to prevent it from starting if payment is not made.

[0008] However, these conventional debt collection methods do not give the vehicle user (driver) an opportunity to explain themselves, and therefore cannot be considered appropriate on their own. In practice, it is customary for creditors to make personal demands via mobile phone or other means to the phone number provided by the debtor at the time of the debt agreement. In this case, it is easy for the debtor to refuse the call or avoid the call by not answering, making it difficult to reliably collect the debt. As a result, debt collection often fails, leading to extra effort and time being wasted on debt recovery.

[0009] This invention has been made in view of the above problems, and aims to ensure that vehicle users are reliably reminded to pay their bills.

[0010] The means for solving these problems are described below, but other problems and novel features will become apparent from the description and accompanying drawings in this specification. [Means for solving the problem]

[0011] A vehicle remote control device according to one aspect of the present invention is a vehicle remote control device mounted on a vehicle, comprising: a communication module for receiving remote operation commands transmitted from a server (operated by a creditor or a person entrusted by the creditor) and call requests transmitted from the server or other communication equipment, and for transmitting and receiving voice information of said call; a startup control unit for restricting the startup of the vehicle based on the remote operation commands received via the communication module; a call unit for transmitting and receiving voice calls in accordance with the same communication standards as the reception of the remote operation commands via the communication module; and a control unit for controlling the communication module to operate the startup control unit and the call unit.

[0012] Furthermore, another aspect of the present invention relates to a vehicle remote control system which includes a server (operated by a creditor or a person entrusted by the creditor) and a remote control device mounted on a vehicle, and is configured as follows.

[0013] The server is configured to send remote control commands and call requests to the vehicle.

[0014] The remote control device includes a communication module for receiving the remote operation command and a call request transmitted from the server or other communication device, and for sending and receiving voice information of the call; a startup control unit for restricting the startup of the vehicle based on the remote operation command received via the communication module; a call unit for making a voice call with the vehicle user's mobile terminal via the communication module in accordance with the same communication standard as for receiving the remote operation command; and a control unit for controlling the communication module to operate the startup control unit and the call unit. [Effects of the Invention]

[0015] According to the present invention, it is possible to surely urge the user of the vehicle.

Brief Description of Drawings

[0016] [Figure 1] FIG. 1 is a block diagram showing the overall configuration of a vehicle remote control system according to an embodiment of the present invention. [Figure 2] FIG. 2 is a sequence diagram showing the procedure of the urging process according to an embodiment of the present invention.

Mode for Carrying Out the Invention

[0017] 1. Outline of Embodiment First, an outline of a typical embodiment disclosed in the present application will be described. The reference numerals in the drawings referred to with parentheses in the outline description of the typical embodiment only exemplify those included in the concept of the components to which they are attached.

[0018] 〔1〕Vehicle remote control device (FIG. 1) having both functions of remote operation command and call A typical embodiment of the present invention is a vehicle remote control device (10) mounted on a vehicle, which receives a remote operation command transmitted from a server (30) operated by a creditor or a person entrusted by the creditor, and a call request transmitted from the server or another communication device, and a communication module (11) for transmitting and receiving voice information of the call, a start control unit (16) for restricting the start of the vehicle based on the remote operation command received via the communication module, a call unit (14) capable of transmitting and receiving a voice call conforming to the same communication standard as the reception of the remote operation command via the communication module, and a control unit (13) for controlling the communication module to operate the start control unit and the call unit.

[0019] As a result, it is possible to reliably urge the user of the vehicle (20). Here, the "remote operation command" is a command for what operation to perform on the vehicle remotely from the server to the vehicle remote control device. For example, it is a command for an operation that hinders the startup of the vehicle, and is transmitted as a command packet (a type of data packet) via the communication module. The "call request" is a command packet corresponding to making the first call (initiating) in the communication protocol for a call. The "communication standard" may be other communication standards such as satellite communication in addition to communication standards centered on mobile phones such as 4G (LTE: Long Term Evolution), 5G, and 6G.

[0020] 〔2〕Global Positioning System (GPS) (Fig. 1) In 〔1〕, the vehicle remote control device further includes a position acquisition unit (12) that specifies the position of the host vehicle, and transmits the position of the host vehicle specified by the position acquisition unit to the server via the communication module.

[0021] As a result, the server can determine whether the vehicle is in an appropriate position, and based on this, can transmit a remote operation command or a call request under appropriate conditions. As the position acquisition unit, for example, a reception module of a Global Navigation Satellite System (GNSS) that uses satellites to acquire the position (latitude, longitude) of the host vehicle, such as GPS, can be adopted.

[0022] 〔3〕Monitoring the state of the ignition / power switch (Fig. 1) In 〔1〕, the vehicle remote control device further includes a state monitoring unit (15) that monitors the state of the host vehicle, and transmits the state of the host vehicle specified by the state monitoring unit to the server via the communication module.

[0023] This allows the server to determine whether the vehicle is in the appropriate state and, based on that, can send remote control commands or call requests under appropriate conditions. The status monitoring unit can, for example, be connected to the ignition key of an internal combustion engine vehicle and detect the accessory (ACC) state out of four options: stopped, accessory (ACC), running, and starter motor start, or be connected to the power switch of an electric vehicle and detect the accessory (ACC) state out of three options: stopped, accessory (ACC), and running, as the vehicle state.

[0024] [4] Remote control commands and voice calls are mixed in the same communication. In the vehicle remote control device according to any one of items (1) to (3), the communication module mixes the packets for the remote control command and the packets for the voice call in the same communication.

[0025] This allows for simultaneous use of remote control and voice calls via the same communication module. Here, "same communication" refers to communication established between the communication module and the server according to a single communication standard.

[0026] [5] Vehicle remote control system including vehicle remote control device and server Another representative embodiment of the present invention is a vehicle remote control system (100) including a server (30) operated by a creditor or a person entrusted by the creditor, and a vehicle remote control device (10) mounted on a vehicle (20), which is configured as follows.

[0027] The server is configured to send remote control commands and call requests to the vehicle.

[0028] The vehicle remote control device includes a communication module (11) for receiving the remote operation command and the call request transmitted from the server or other communication device, and for sending and receiving voice information of the call; a start control unit (16) for restricting the start of the vehicle based on the remote operation command received via the communication module; a call unit (14) for making a voice call via the communication module in accordance with the same communication standard as the reception of the remote operation command; and a control unit (13) for controlling the communication module to operate the start control unit and the call unit.

[0029] This ensures that reminders can be sent to the user of the vehicle (20).

[0030] [6] Vehicle location and condition In the vehicle remote control system of [5], the vehicle remote control device further includes a position acquisition unit (12) for identifying the position of the vehicle and a state monitoring unit (15) for monitoring the state of the vehicle. The vehicle remote control device transmits the vehicle position identified by the position acquisition unit and the vehicle state identified by the state monitoring unit to the server via the communication module. Based on the vehicle position and the vehicle state, the server determines whether or not there is a driver in the vehicle and whether or not the vehicle is moving, and transmits the remote control command and / or the call request to the vehicle based on the determination result.

[0031] This allows the server to determine whether the vehicle is in the correct location and condition, and based on that, can send remote control commands or call requests under appropriate conditions.

[0032] [7] Detects accessory (ACC) and initiates a call. In the vehicle remote control system of [6], when the server receives the vehicle state in which it has detected that the vehicle has transitioned from power off to accessory mode, it transmits the remote control command and / or the call request to the vehicle's remote control device.

[0033] This allows for remote control and communication to be initiated at the appropriate time.

[0034] [8] Notify creditors of the vehicle's condition In the vehicle remote control system of [6], when the server receives the vehicle status in which it has detected that the vehicle has transitioned from power off to accessory mode, it notifies the creditor terminal of the vehicle of information regarding the vehicle status.

[0035] This allows creditors and others to initiate remote control and communication at the appropriate time.

[0036] [9] Remote control commands and voice calls are mixed in the same communication. In the vehicle remote control system described in any one of items (5) to (8), the packets for the remote control command and the packets for the voice call are mixed in the same communication.

[0037] This allows for simultaneous use of remote control and voice communication via the same communication module.

[0038] 2. Details of the Embodiment Embodiments of the basic configuration of the present invention will be described in further detail.

[0039] Figure 1 is a block diagram showing the overall configuration of a vehicle remote control system 100 according to one embodiment of the present invention. The vehicle remote control system 100 of this embodiment consists of a server 30 and a vehicle remote control device 10 mounted on a vehicle 20 as the minimum necessary configuration. The vehicle remote control device 10 includes a startup control unit 16 that receives remote operation commands transmitted from the server 30 via a communication module 11 and call requests transmitted from the server 30 or other communication devices and restricts the startup of the vehicle 20, a call unit 14 that performs voice calls, and a control unit 13 that comprehensively controls these.

[0040] A creditor or a person authorized by the creditor (referred to as "creditor, etc.") can make a call to the communication module 11 of the vehicle remote control device 10 from their mobile phone 41, such as a smartphone. The communication module 11 of the vehicle remote control device 10 is configured to answer incoming calls without requiring any action from the user of the vehicle 20, and initiates a call via the call unit 14. This allows the creditor, etc. to reliably communicate with the user of the vehicle 20 and reliably make debt collection calls. Instead of voice calls over a mobile phone line, an IP phone or the like using data communication of the same communication standard may be used. In that case, the server 30 may have the function of sending remote control commands and call requests to the vehicle remote control device 10, and the creditor, etc. is not limited to their mobile phone (smartphone), but can also make IP phone calls using the server 30 or a creditor terminal 40 such as a personal computer connected to the server 30.

[0041] Server 30 is a central management device operated by creditors, etc., and is equipped with an information processing unit 31 implemented by a computer, and communicates with the vehicle remote control device 10 installed in the vehicle 20 via a network interface 32. Creditors, etc. connect to Server 30 remotely via the Internet 50, etc., using a creditor terminal 40 via the network interface 32. Server 30 is further equipped with a monitor and keyboard as a user interface, and creditors, etc. may use Server 30 directly.

[0042] The vehicle remote control device 10 is a core element of the vehicle remote control system of the present invention, and is mounted on the vehicle 20 to communicate bidirectionally with the server 30. This device is equipped with multiple functional modules to perform controls such as prompting the vehicle user and restricting the vehicle's startup. The main components will be described in order below.

[0043] The communication module 11 receives remote control commands transmitted from the server 30 and is responsible for transmitting response signals and call data from the vehicle remote control device 10 to the server 30. As described above, the communication module 11 is equipped with the function of answering and making calls from external telephones. Specifically, the communication module 11 is equipped with a SIM (Subscriber Identity Module, which can be a SIM card or eSIM) and can access the internet, for example, using mobile phone network communication standards (4G / LTE, 5G, 6G, etc.) or satellite communication, and can perform packet communication with the server 30, which can access the internet 50 using the network interface 32. The network 50 to which communication takes place does not have to be the internet; it may be a private network or a closed network.

[0044] The start control unit 16 restricts the starting of the vehicle 20 based on remote control commands received via the communication module 11. In vehicles with an internal combustion engine, it is connected to the ignition switch 21 and stops the operation of the starter motor and ignition system. In the case of electric vehicles, it suppresses the starting of the drive motor in conjunction with the power switch 21. This makes it possible to reliably restrict the use of the vehicle based on the judgment of creditors, etc.

[0045] The call unit 14 enables voice communication between the vehicle user and the server 30 based on communication established via the communication module 11 (which may be communication for voice calls on the mobile phone 41 as described above, or voice communication on an IP phone). The call unit 14 is connected to a microphone 22 and a speaker 23, enabling two-way voice communication. Therefore, creditors can directly convey demands to the user, and even if the user refuses to receive calls on a regular mobile phone, a reliable demand can be made that cannot be avoided. In addition, unlike a regular mobile phone, the call unit 14 should be configured so that established communication and calls cannot be disconnected from the vehicle remote control device 10. On the other hand, the communication module 11 and the call unit 14 may be configured so that emergency calls to the police, ambulance, fire department, etc., can be made from the vehicle remote control device 10 in the event of an emergency. Furthermore, the microphone 22 and speaker 23 should be built into the vehicle remote control device 10. It should be configured so that the call cannot be rejected from the vehicle remote control device 10, at least by lowering the volume.

[0046] The control unit 13 is a processor unit responsible for the overall control of the vehicle remote control device 10. It analyzes remote operation commands and call requests input from the communication module 11 and controls each of the aforementioned components based on this analysis. The control unit 13 is composed of a microprocessor and a dedicated control LSI (Large Scale Integrated circuit), and executes a control program stored in the firmware to perform appropriate operations according to the vehicle's state.

[0047] This ensures that debt collection can be reliably initiated with the user of the vehicle 20. The key feature of the present invention is the addition of a calling function to the communication module 11, which is installed for remote control to restrict the vehicle's startup. More practically, it is not necessary to add a SIM card to the communication module 11, and this can be achieved by contracting with a telecommunications company (carrier) for the addition of voice calls and increased data usage, adding software for processing voice data, and adding a user interface consisting of a microphone 22 and a speaker 23. By adding such a calling function to the vehicle remote control device 10, creditors can reliably communicate with the user of the vehicle 20 via voice calls (including IP phones) using their own smartphones or other mobile phones 41, or via IP phones using the server 30 or a creditor terminal 40 connected to the server 30. Conventionally, debt collection was done by calling the user of the vehicle 20 on their mobile phone, but this avoids situations where calls can be easily refused or disconnected, and is extremely superior in that it ensures reliable debt collection with the user (debtor). For example, unlike one-sided warning announcements such as those described in Patent Document 3, this method allows the debtor to be given an opportunity to explain themselves and enables debt collection in accordance with laws and socially accepted rules.

[0048] In addition to the essential configuration described above, the vehicle remote control device 10 can be equipped with extended functions to understand the vehicle's location and status and to perform more appropriate and safer remote control. A typical configuration is described in detail below.

[0049] The position acquisition unit 12 is a module that has the function of determining the position of the vehicle, and is composed of a receiver that uses, for example, GPS (Global Positioning System) or GNSS (Global Navigation Satellite System).

[0050] The vehicle location obtained by the location acquisition unit 12 is transmitted to the server 30 via the communication module 11. The server 30 can use this information to determine whether the vehicle is in the correct location or has moved to an unauthorized location. For example, if the vehicle is taken out of the country or deviates from its designated storage location, the server 30 can immediately issue remote control commands or call requests, allowing creditors and others to respond quickly.

[0051] The status monitoring unit 15 is responsible for monitoring the operating status of the vehicle and detecting which driving mode the vehicle is currently in. Specifically, it detects whether the accessory (ACC) is turned on by the ignition switch 21 in an internal combustion engine vehicle or the power switch in an electric vehicle.

[0052] The information acquired by the status monitoring unit 15 is transmitted to the server 30 via the communication module 11, and the server 30 uses this information to determine whether the vehicle is stopped or moving, or whether a driver is on board. This allows the server 30 to restrict vehicle startup or make calls at an appropriate time with safety in mind.

[0053] Based on the information obtained from the position acquisition unit 12 and the status monitoring unit 15, the server 30 can dynamically determine the conditions for sending remote control commands and call requests to the vehicle. For example, the following scenario is possible. (A) Determination based on vehicle position: Only when the vehicle is in a safe place such as a parking lot is a command sent to the start control unit 16 to restrict vehicle start. (B) Judgment based on vehicle status: A reminder call is initiated when the ignition switches to "ACC" to urge the user to rectify any default before starting to drive. (C) Notification to creditor terminal: When the vehicle transitions from power off to power on (ACC), this information is notified to the creditor terminal 40 so that creditors can intervene directly.

[0054] These controls ensure that reminders to vehicle users are sent at the appropriate time, avoiding dangers such as sudden phone calls or control activations while driving.

[0055] Furthermore, the communication module 11 can mix remote control command packets and voice call information in the same communication. More specifically, this includes voice calls using data packets, such as VoIP (Voice over IP), VoLTE (Voice over LTE), VoNR (Voice over New Radio), WiFi-Calling, etc., such as internet telephony. This eliminates the need for separate communication lines, simplifying hardware and reducing communication costs. Since the server 30 can handle control commands and calls simultaneously through a single communication session, response speed and operability are also improved.

[0056] [Sequence] Figure 2 is a sequence diagram showing the procedure for debt collection according to one embodiment of the present invention. An example of communication between the vehicle remote control device 10, the server 30, the creditor terminal 40, and the mobile phone 41 is shown in chronological order from top to bottom of the page.

[0057] The vehicle remote control device 10 acquires the location information (latitude and longitude) of the vehicle 20 using the location acquisition unit (GPS) 12 and periodically transmits it to the server 30. Here, "periodically" does not necessarily refer to a fixed cycle, but also includes cases where the cycle is changed depending on the situation. For example, if there is no or small difference from the previously acquired location information, the transmission cycle for that location information may be set to the specified maximum value, while if the difference from the previously acquired location information is large, i.e., while the vehicle is moving, a design may be adopted to shorten the transmission cycle.

[0058] The vehicle remote control device 10 also transmits the status of the ignition switch or power switch 21, which is monitored by the status monitoring unit 15, to the server 30 as the vehicle's operating status. This may be done periodically or only when there is a change. It may even be sufficient to monitor only the on / off status of the accessory (ACC).

[0059] Server 30 manages the location information and operating status of the notified vehicle 20. Here, management includes determining whether the status is within a range of pre-set conditions. For example, if the operating status is "accessories off" and there is a change in location information, it is presumed that the vehicle 20 is not driving itself but is being transported on something, and this is judged to be an abnormality. In addition to the above, the conditions for determining an abnormality can be arbitrarily set by creditors, etc., such as when the vehicle 20 is a commercial vehicle and moves outside the designated business area. If Server 30 detects an abnormality, it can notify creditors, etc., by means of notifying the creditor terminal 40, etc., although this is not shown in Figure 2.

[0060] Creditors can log in to the server 30 from a creditor terminal 40 at any time. Upon receiving a login, the server 30 sends and displays the location information and operating status of the vehicle 20 associated with the creditor to the creditor terminal 40. In practice, the data itself may not be sent, and only the information may be displayed on the creditor terminal 40. Furthermore, the status of debt performance related to those vehicles 20 may also be transmitted or displayed on the creditor terminal 40. For example, if a creditor monitors the debt performance status themselves, they can log in to the server 30 when they become aware that debt performance is delayed and wish to request a reminder or explanation. Alternatively, for example, if the server 30 of a company managing debts is aware of the debt performance status, it may be configured to display the location information and operating status of the vehicle, along with the debt performance status for that vehicle, on the creditor terminal 40 for the creditor who logs in.

[0061] Creditors and others restrict the starting of vehicle 20 by sending remote control commands to the vehicle remote control device 10 of vehicle 20 whose performance of the debt is in arrears. Although it is technically possible to design the system to immediately stop the engine (or stop the motor drive in the case of an electric vehicle) with a remote control command, a forced stop while driving is dangerous, so a design is adopted that controls the system so that once vehicle 20 has stopped, it cannot be restarted.

[0062] Creditors can initiate a call accordingly. More specifically, they can make a phone call from a mobile phone 40, such as a smartphone, in accordance with the communication standard adopted by the communication module 11. The call may also be made via IP phone established directly from the server 30 or via the server 30 from the creditor terminal 40. On the vehicle remote control device 10 side, the function to select whether to accept or reject an incoming call and the function to disconnect a call are disabled, so the user of the vehicle 20 is compelled to answer the call, and the function to disconnect a call is also disabled, preventing the user from unilaterally ending the call. Depending on the content of the call, creditors can remove the set activation restrictions. Creditors end the call and log out.

[0063] The above sequence is merely an example. It can be modified as needed.

[0064] Thus, by adding a call function using the communication module already provided in the devices disclosed in Patent Documents 1 to 4, etc., it is possible to reliably send reminders to the vehicle user.

[0065] Although the present invention has been specifically described above based on embodiments, it goes without saying that the present invention is not limited thereto and can be modified in various ways without departing from its essence. [Explanation of Symbols]

[0066] 10. Vehicle remote control device 11. Communication Module 12 Location acquisition unit (GPS) 13 Control Unit 14 Call section 15 Status Monitoring Unit 16 Startup Control Unit 20 vehicles 21. Ignition switch or power switch 22 Mike 23 speakers 30 servers 31 Information Processing Department 32 Network Interfaces 40 Creditor terminals 41 Mobile phone 50 Network (Internet) 100 Vehicle Remote Control Systems

Claims

1. A vehicle remote control device installed in a vehicle, A communication module for receiving remote control commands transmitted from a server by a creditor of the debt relating to the said vehicle or a person entrusted by the creditor, and for receiving call requests transmitted from the server or other communication equipment in connection with the transmission of said remote control commands to prompt performance of said debt, and for transmitting and receiving voice information of said call, A start control unit that restricts the start of the vehicle so that it cannot be started again after it has stopped, based on the remote control command received via the communication module, A communication unit that can receive and transmit voice calls in accordance with the same communication standards as the reception of the remote control commands via the aforementioned communication module, The system includes a control unit that controls the communication module to operate the startup control unit and the call unit, and can perform control to disable the function of rejecting a call request and the function of disconnecting a call. Vehicle remote control device.

2. In claim 1, The aforementioned vehicle remote control device further includes a position acquisition unit that identifies the position of the vehicle, The position of the vehicle, determined by the position acquisition unit, is transmitted to the server via the communication module. Vehicle remote control device.

3. In claim 1, The aforementioned vehicle remote control device further includes a status monitoring unit that monitors the status of the vehicle, The status of the vehicle identified by the status monitoring unit is transmitted to the server via the communication module. Vehicle remote control device.

4. In any one of claims 1 to 3, The communication module mixes the remote control command packets and the voice call packets in the same communication. Vehicle remote control device.

5. A vehicle remote control system including a server and a remote control device mounted on a vehicle, The server is configured to transmit remote control commands to the vehicle by the creditor of the debt relating to the vehicle or a person authorized by the creditor, and to transmit a request for a call to encourage performance of the debt in connection with the transmission of the remote control commands. The aforementioned remote control device is A communication module for receiving the aforementioned remote control command and a call request transmitted from the server or other communication device, and for sending and receiving voice information of the call, A start control unit that can restrict the start of the vehicle so that it cannot be restarted after the vehicle has stopped based on the remote control command received via the communication module after the call has started, A communication unit that receives remote control commands via the aforementioned communication module and performs voice calls in accordance with the same communication standards, The system includes a control unit that controls the communication module to operate the startup control unit and the call unit, and can perform control to disable the function of rejecting a call request and the function of disconnecting a call. Vehicle remote control system.

6. In claim 5, The remote control device further includes a position acquisition unit that identifies the position of the vehicle and a state monitoring unit that monitors the state of the vehicle, and transmits the vehicle position of the vehicle identified by the position acquisition unit and the vehicle state of the vehicle identified by the state monitoring unit to the server via the communication module. The server determines, based on the vehicle's location and status, whether a driver is present in the vehicle and whether the vehicle is in motion, and based on the determination result, transmits the remote control command and / or the call request to the vehicle. Vehicle remote control system.

7. In claim 6, When the server receives the vehicle status indicating that the vehicle has transitioned from power-off to accessory mode, it transmits the remote control command and / or the call request to the vehicle's remote control device. Vehicle remote control system.

8. In any one of claims 5 to 7, The packets for the remote control command and the packets for the voice call are mixed in the same communication. Vehicle remote control system.

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