Self-service method and system for hotel guest room

Abstract

The invention provides a self-service method and system for hotel guest rooms, and is applied to the field of platform data processing. Personalized demand data input by a user is collected and converted into corresponding additional check-in information, it is ensured that personalized demands of the user are accurately recorded and prepared before check-in, meanwhile, the user can visually know how to use self-service of a hotel through self-service prompting and teaching images, and the user experience is improved. According to the self-help teaching system, the trouble caused by unfamiliarity with the environment is reduced, the current position of the user is substituted into the self-help teaching image, and dynamic and situational guide information is provided, so that the user can find the position and operation steps of the required service more easily.

Description

Technical Field

[0001] The present invention relates to the field of platform data processing, and in particular to a self-service method and system for hotel guest rooms. Background Art

[0002] In traditional hotel room service management, guests are required to inform hotel service staff of their service needs, and hotel service staff provide corresponding services to meet guests' needs. For example, taking the delivery service as an example, the guest takes the initiative to call the hotel front desk staff and tell the front desk staff what items they need. The front desk staff then allocates personnel and items to provide services to the guests.

[0003] At present, when guests need to seek additional self-service in unmanned self-service hotels, due to their unfamiliarity with the hotel environment, the manual service of unmanned self-service hotels can only provide emergency services, that is, the regular service content requires guests to be self-sufficient, which makes it difficult for guests to find the service content they need in the first time, and the service needs of guests cannot be met. Summary of the invention

[0004] The present invention aims to solve the problem that the manual service of unmanned self-service hotels can only provide emergency services and cannot meet the service needs of guests in time due to guests' unfamiliarity with the hotel environment, and provides a self-service method and system for hotel guest rooms.

[0005] The present invention adopts the following technical means to solve the technical problem: The present invention provides a self-service method for hotel guest rooms, comprising: Based on a preset hotel service platform, identify the hotel room selected by the user on the hotel service platform, generate corresponding check-in information according to the hotel room, and collect personalized demand data input by the user on the check-in information; Determining whether the personalized demand data meets the self-service conditions preset by the hotel service platform; If so, convert the personalized demand data into corresponding additional check-in information, synchronize the additional check-in information to the hotel room, mark the hotel room as a self-service room on the hotel service platform, grant the user self-service authority after checking in to the hotel based on the identity data pre-collected by the hotel service platform for the user, and send the self-service information required by the platform user through the self-service authority, wherein the self-service information specifically includes the self-service opening time period, the upper limit of the number of self-service times and the items required for self-service; Determining whether the user needs coordination assistance from the hotel service platform; If necessary, identify the service type of the self-service information, provide the user with preset self-service prompts based on the service type through the hotel service platform, collect the user's self-service feedback information within a preset time period, display a preset self-service teaching image to the user based on the self-service feedback information, substitute the user's current location into the self-service teaching image, and generate corresponding self-service guidance information from the self-service teaching image.

[0006] Furthermore, after the step of converting the personalized demand data into corresponding additional check-in information, synchronizing the additional check-in information to the hotel room, and marking the hotel room as a self-service room on the hotel service platform, the method further includes: Generating the check-in requirements of the user based on the check-in additional information, entering the check-in requirements into the hotel room, and monitoring the configuration progress of the check-in requirements in real time within a preset time period, wherein the check-in requirements specifically include room environment, entertainment equipment and safety facilities; Determining whether the configuration progress exceeds the preset time length; If so, the abnormal configuration data of the hotel guest rooms is collected, the abnormal configuration data is fed back to the user, the user's option content for the abnormal configuration data is generated, and the user is granted the right to select the option content, wherein the option content specifically includes self-service adjustment of configuration, switching to spare rooms and refund of collected funds.

[0007] Furthermore, the step of granting the user self-service authority after checking into the hotel based on the identity data pre-collected by the hotel service platform for the user, and sending the self-service information required by the platform user through the self-service authority, further includes: Generate the user's self-service operation data based on the self-service information, wherein the self-service operation data specifically includes self-service consumption time, self-service reservation type and self-service completion progress; Determine whether the self-service operation data can be synchronized to the hotel service platform in real time; If not, identify the connection status between the user's preset device and the hotel service platform, activate the pre-built synchronization mark on the preset device according to the connection status, apply the synchronization mark to cache the self-service operation data until the data synchronization is restored, and adaptively upload the cached content of the self-service operation data from the preset device to the hotel service platform, wherein the connection status specifically includes online status and offline status.

[0008] Furthermore, the step of displaying a preset self-service teaching image to the user according to the self-service feedback information, substituting the current location of the user into the self-service teaching image, and generating corresponding self-service guidance information from the self-service teaching image further includes: Identifying query data of the user on the hotel service platform for the self-service teaching video, and generating corresponding query results based on the query data; Determining whether the query result detects the corresponding self-help teaching image; If not, the historical check-in information of the hotel room is obtained, and non-teaching self-service images entered by other users are provided from the hotel service platform according to the historical check-in information, and the preset self-service starting point and preset self-service destination of the hotel room are adaptively identified and generated in the non-teaching self-service images.

[0009] Furthermore, before the step of obtaining the historical check-in information of the hotel rooms and providing the non-teaching self-service images entered by other users on the hotel service platform according to the historical check-in information, the step further includes: Collecting the non-teaching self-service images uploaded by other users to the hotel service platform, and adaptively generating corresponding self-service routes on the hotel service platform based on the non-teaching self-service images; Determining whether the self-service route meets the preset service content; If so, the non-teaching self-service image will be made public on the hotel service platform, and the query permission for the non-teaching self-service image will be restricted. After confirming that the self-service teaching image corresponding to the service content cannot be queried on the hotel service platform, the browsing permission for the non-teaching self-service image on the hotel service platform will be opened.

[0010] Furthermore, the step of determining whether the user needs coordination assistance from the hotel service platform further includes: Based on the self-service access preset by the hotel service platform, generating a self-service order for guiding the user to access the self-service; Determining whether the user can complete the guided self-service sequence; If not, self-service diagnosis data is generated from the preset device of the user, and the error content of the user in the guided self-service sequence is divided according to the self-service diagnosis data, and the error content is adaptively uploaded to the hotel service platform.

[0011] Furthermore, the step of identifying the hotel room selected by the user on the hotel service platform based on the preset hotel service platform, generating corresponding check-in information according to the hotel room, and collecting the personalized demand data input by the user on the check-in information further includes: Based on the identity information pre-entered by the hotel service platform, synchronizing the identity information to the hotel room; determining whether the identity data input by the user into the hotel room matches the identity information; If not, the identity data is sent to the preset device of the user, a temporary permission for the user to share the identity data is established, and the identity data is granted to unlock the hotel room within a preset time node according to the temporary permission.

[0012] The present invention also provides a self-service system for hotel guest rooms, comprising: A collection module is used to identify the hotel room selected by the user on the hotel service platform based on a preset hotel service platform, generate corresponding check-in information according to the hotel room, and collect the personalized demand data input by the user on the check-in information; A judgment module, used to judge whether the personalized demand data meets the self-service conditions preset by the hotel service platform; an execution module, for converting the personalized demand data into corresponding check-in additional information, synchronizing the check-in additional information to the hotel room, marking the hotel room as a self-service room on the hotel service platform, granting the user self-service authority after checking in to the hotel based on the identity data pre-collected by the hotel service platform for the user, and sending the self-service information required by the platform user through the self-service authority, wherein the self-service information specifically includes the self-service opening time period, the upper limit of the number of self-service times, and the items required for self-service; A second judgment module is used to judge whether the user needs coordination assistance from the hotel service platform; The second execution module is used to identify the service type of the self-service information if necessary, provide the user with preset self-service prompts through the hotel service platform based on the service type, collect the user's self-service feedback information within a preset time period, display a preset self-service teaching image to the user according to the self-service feedback information, substitute the user's current location into the self-service teaching image, and generate corresponding self-service guidance information from the self-service teaching image.

[0013] Furthermore, it also includes: A monitoring module, configured to generate the check-in requirements of the user based on the check-in additional information, enter the check-in requirements into the hotel room, and monitor the configuration progress of the check-in requirements in real time within a preset time period, wherein the check-in requirements specifically include room environment, entertainment equipment and safety facilities; A third judgment module is used to judge whether the configuration progress exceeds the preset time; The third execution module is used for collecting the abnormal configuration data of the hotel guest rooms, feeding back the abnormal configuration data to the user, generating option content for the user for the abnormal configuration data, and granting the user the right to select the option content, wherein the option content specifically includes self-service configuration adjustment, switching to spare rooms and refunding the collected money.

[0014] Furthermore, the execution module also includes: A generating unit, configured to generate the self-service operation data of the user based on the self-service information, wherein the self-service operation data specifically includes the self-service consumption time, the self-service reservation type and the self-service completion progress; A judging unit, used for judging whether the self-service operation data can be synchronized to the hotel service platform in real time; An execution unit is used to identify the connection status between the user's preset device and the hotel service platform if not, activate the pre-built synchronization mark on the preset device according to the connection status, apply the synchronization mark to cache the self-service operation data until the data synchronization is restored, and adaptively upload the cached content of the self-service operation data from the preset device to the hotel service platform, wherein the connection status specifically includes an online state and an offline state.

[0015] The present invention provides a self-service method and system for hotel rooms, which has the following beneficial effects: The present invention collects personalized demand data input by users and converts it into corresponding additional check-in information, thereby ensuring that the personalized needs of users have been accurately recorded and prepared before check-in. At the same time, through self-service prompts and teaching images, users can intuitively understand how to use the hotel's self-service, reducing the trouble caused by unfamiliarity with the environment. The user's current location is substituted into the self-service teaching image to provide dynamic and contextual guidance information, making it easier for users to find the location and operation steps of the required services. When users need coordination assistance, the system can identify the service type of the self-service information and quickly provide corresponding self-service prompts and guidance. Through preset self-service prompts, users can obtain specific operation instructions to solve non-urgent but help-requiring problems encountered in the process of using self-service. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] Figure 1 A schematic diagram of a process flow of an embodiment of a self-service method for hotel rooms of the present invention; Figure 2 The structure diagram of an embodiment of the self-service system for hotel rooms of the present invention is shown in FIG. DETAILED DESCRIPTION

[0017] It should be understood that the specific embodiments described herein are only used to explain the present invention and are not intended to limit the present invention. The implementation of the objectives, functional features and advantages of the present invention will be further described in conjunction with the embodiments and with reference to the accompanying drawings.

[0018] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0019] Reference Figure 1 , is a self-service method for hotel rooms in one embodiment of the present invention, comprising: S1: Based on a preset hotel service platform, identify the hotel room selected by the user on the hotel service platform, generate corresponding check-in information according to the hotel room, and collect personalized demand data input by the user on the check-in information; S2: Determine whether the personalized demand data meets the self-service conditions preset by the hotel service platform; S3: If yes, convert the personalized demand data into corresponding additional check-in information, synchronize the additional check-in information to the hotel room, mark the hotel room as a self-service room on the hotel service platform, grant the user self-service authority after checking in to the hotel based on the identity data pre-collected by the hotel service platform for the user, and send the self-service information required by the platform user through the self-service authority, wherein the self-service information specifically includes the self-service opening time period, the upper limit of the number of self-service times and the items required for self-service; S4: Determine whether the user needs coordination assistance from the hotel service platform; S5: If necessary, identify the service type of the self-service information, provide preset self-service prompts to the user through the hotel service platform based on the service type, collect the user's self-service feedback information within a preset time period, display a preset self-service teaching image to the user according to the self-service feedback information, substitute the user's current location into the self-service teaching image, and generate corresponding self-service guidance information from the self-service teaching image.

[0020] In this embodiment, the system is based on the hotel service platform pre-set by the hotel, identifies the hotel room selected by the platform user on the hotel service platform, generates the check-in information corresponding to the platform user according to the hotel room, collects the personalized demand data entered by the platform user in the check-in information, and then the system determines whether these personalized demand data meet the self-service conditions pre-set by the hotel service platform to execute the corresponding steps; for example, when the system determines that the personalized demand data required by the user does not meet the self-service conditions pre-set by the hotel service platform, the system will consider that the hotel service platform cannot provide the corresponding personalized service for the platform user, and the system will automatically recommend available services similar to the user's needs, such as the user needs a certain If a user wants a pillow of a specific brand, but the hotel cannot provide it, the system will recommend other similar high-quality pillows for the user to choose from, and suggest the user to adjust the demand to meet the self-service conditions. For example, if the user needs to clean the room regularly every day, but the system can only provide self-service cleaning every two days, the system will suggest the user to consider accepting this adjustment, and inform the user that the system can make an appointment for manual service, provide the specific time and content of the specified service, to ensure that their special needs are met; for example, when the system determines that the personalized demand data required by the user can meet the self-service conditions pre-set by the hotel service platform, the system will believe that the hotel service platform can provide the user with the corresponding personalized service, and the system will personalize the personalized service. The demand data is converted into corresponding additional check-in information, which is synchronized to the hotel rooms. The hotel rooms are marked as self-service rooms on the hotel service platform. Based on the identity data of the platform users collected in advance by the hotel service platform, the platform users are granted self-service permissions to the hotel rooms after checking in to the hotel. The self-service information required by the platform users is obtained through the self-service permissions. The self-service information specifically includes the self-service opening time, the upper limit of the number of self-service times and the items required for self-service. The system automatically converts the user's personalized demand data into additional check-in information and synchronizes it to the hotel rooms, avoiding the delay of manual processing and ensuring that the user can enjoy personalized services before checking in. The system automatically marks the self-service rooms as self-service rooms. Room, hotel management can allocate resources and arrange services more efficiently, improve overall operational efficiency, and automatically grant users self-service permissions based on pre-collected user identity data, so that users can use self-service immediately after check-in without waiting for manual confirmation, improving the check-in experience, and providing detailed self-service information so that users can understand the specific rules and precautions for using self-service, reducing confusion and unnecessary communication. By providing self-service information and possible self-service teaching images, users can better understand and use the self-service provided by the hotel, reducing the inconvenience caused by unfamiliar operations; then the system determines whether the platform user needs coordination assistance from the hotel service platform to execute the corresponding steps;For example, when the system determines that the platform user does not need the coordination and assistance of the hotel service platform after obtaining the self-service information, the system will assume that the user can complete all the required self-service independently. The system will continue to monitor the use of self-service to ensure smooth service. If the system detects any abnormality, it will actively intervene and provide assistance. After the user completes the self-service, the system will prompt the user to provide feedback in order to collect user experience data and potential problems. At the same time, it will provide detailed online help documents, FAQs and usage guides, which users can check at any time to solve the problems they encounter, and regularly perform system inspections and maintenance to ensure the stable operation of the self-service platform to avoid technical problems that prevent users from completing self-service operations. By ensuring the normal operation of self-service equipment (such as self-service machines, smart door locks, etc.), the user experience is not affected by equipment failures. For example, when the system determines that the platform user needs the coordination and assistance of the hotel service platform after obtaining the self-service information, the system will assume that the user cannot complete the required self-service independently. The system will identify the service type of the self-service information and The hotel service platform provides pre-set self-service prompts to platform users, collects self-service feedback information from users within a pre-set period, displays pre-set self-service teaching images to users based on these self-service feedback information, substitutes the current location of the platform user into the self-service teaching image, and generates corresponding self-service guidance information from the self-service teaching image; the system provides corresponding prompts and teaching images according to the type of self-service required by the user, making the guidance content more accurate and effective, providing timely help and guidance when the user needs it, reducing the confusion and inconvenience caused by the user's unfamiliarity with the operation process, and at the same time substitutes the user's current location into the self-service teaching image to make the guidance information more practical and personalized, which helps users find solutions to problems faster. By collecting user feedback information, the system can dynamically adjust the guidance content to ensure that users can successfully complete self-service, and through detailed self-service teaching images and clear operation steps, help users overcome operational difficulties and reduce operational errors, so that users can successfully complete self-service under the guidance of the system, which can enhance their confidence and satisfaction with self-service and reduce dependence on manual help. ;

[0021] It should be noted that the hotel rooms are marked as self-service rooms on the hotel service platform because there are hotel rooms that do not require self-service and hotel rooms that require self-service in unmanned self-service hotels. The different hotel rooms are selected independently by platform users based on their own needs. That is, hotel rooms that provide self-service will have more hotel theme content to experience, while those that do not provide self-service will not be able to experience hotel theme content.

[0022] In this embodiment, the personalized demand data is converted into corresponding check-in additional information, the check-in additional information is synchronized to the hotel room, and after step S3 of marking the hotel room as a self-service room on the hotel service platform, the method further includes: S301: generating the check-in requirements of the user based on the check-in additional information, entering the check-in requirements into the hotel room, and monitoring the configuration progress of the check-in requirements in real time within a preset time period, wherein the check-in requirements specifically include room environment, entertainment equipment and safety facilities; S302: Determine whether the configuration progress exceeds the preset time length; S303: If yes, collect the abnormal configuration data of the hotel guest rooms, feed back the abnormal configuration data to the user, generate options for the user on the abnormal configuration data, and grant the user the right to select the options, wherein the options specifically include self-service configuration adjustment, switching to spare rooms, and refunding of collected payments.

[0023] In this embodiment, the system generates the check-in requirements of the platform user based on the additional check-in information. The check-in requirements specifically include the room environment, entertainment equipment and safety facilities. These check-in requirements are entered into the hotel room, and the configuration progress of the check-in requirements is monitored in real time within a preset time. Then the system determines whether the configuration progress exceeds the preset time to execute the corresponding steps. For example, when the system determines that the configuration progress of the check-in requirements does not exceed the preset time, the system will consider that the configuration process is going smoothly without delay. The system will inform the user that his room is ready through SMS, email or in-application notification, and specifically list the configuration status of the room environment, entertainment equipment and safety facilities. At the same time, the system will perform an automatic self-check to ensure that all configuration items are operating normally, record the test results, generate a confirmation report of the configuration completion, and save it to the user's service record for query, and recommend related value-added services and activities (for example: making an appointment for SPA, ordering food and beverage, etc.). According to the user's historical preferences, personalized entertainment content or other service suggestions will be provided to improve the user experience. For example, when the system If it is determined that the configuration progress of the check-in requirements exceeds the preset time, the system will consider that an abnormality has occurred in the configuration process. The system will collect the abnormal configuration data of the hotel rooms, feed back the abnormal configuration data to the platform users, and generate options for the platform users to these abnormal configuration data. The options include self-service configuration adjustment, switching to spare rooms, and refunding the collected funds, giving the user the right to select the options. The system will promptly feed back the abnormal configuration data to the user so that the user can understand the situation and reduce the anxiety and dissatisfaction caused by waiting or information opacity. The detailed abnormal data will give the user a clear understanding of the problem and avoid the distrust caused by information asymmetry. At the same time, the user can choose the appropriate solution according to personal needs and preferences to enhance their sense of control and satisfaction with the service process. Different options meet the needs of different users and help provide a more personalized service experience. The system provides a variety of solutions to quickly meet the different needs of users and reduce the negative impact caused by abnormal configuration. Through efficient, transparent and flexible processing methods, the overall satisfaction and trust of users in hotel services are improved.

[0024] In this embodiment, according to the identity data pre-collected by the hotel service platform for the user, the user is granted self-service authority after checking into the hotel, and the step S3 of sending the self-service information required by the platform user through the self-service authority also includes: S31: generating the user's self-service operation data based on the self-service information, wherein the self-service operation data specifically includes self-service consumption time, self-service reservation type and self-service completion progress; S32: Determine whether the self-service operation data can be synchronized to the hotel service platform in real time; S33: If not, identify the connection status between the user's preset device and the hotel service platform, activate the pre-built synchronization mark on the preset device according to the connection status, apply the synchronization mark to cache the self-service operation data until the data synchronization is restored, and adaptively upload the cached content of the self-service operation data from the preset device to the hotel service platform, wherein the connection status specifically includes online status and offline status.

[0025] In this embodiment, the system generates the self-service operation data of the platform user based on the self-service information. The self-service operation data specifically includes the self-service consumption time, the self-service reservation type and the self-service completion progress. Then the system determines whether these self-service operation data can be synchronized to the hotel service platform in real time to execute the corresponding steps; for example, when the system determines that the self-service operation data of the platform user can be synchronized to the hotel service platform, the system will consider that the data transmission and system functions are operating normally, and the user's operation data has been successfully uploaded to the central system of the unmanned self-service hotel. The system will send a feedback notification to the user to inform him that the self-service operation data has been successfully synchronized, and provide guidance or suggestions for subsequent operations, invite the user to evaluate the self-service process, collect the user's opinions and suggestions, and recommend relevant personalized services and preferential activities (for example, coupons for the next reservation) to the user based on the user's self-service operation data, provide the system with pre-set doubt support and help options, answer the user's possible questions or provide further service guidance, and monitor the data transmission between the self-service platform and the hotel service platform in real time to ensure the continuous and stable operation of the system, regularly check and troubleshoot faults or problems that may affect data synchronization, and solve them in time to ensure the efficient operation of the system; for example, when the system determines that the self-service operation data of the platform user cannot be synchronized to When the system is connected to the hotel service platform, the system will think that the self-service operation data of the platform user cannot be uploaded to the central system of the unmanned self-service hotel. The system will identify the connection status between the interactive device pre-set by the platform user and the hotel service platform. The connection status specifically includes online status and offline status. According to different connection statuses, the pre-built synchronization mark on the interactive device is activated, and the self-service operation data is cached by applying the synchronization mark until the data synchronization is restored. The cached content of the self-service operation data is adaptively uploaded from the interactive device to the hotel service platform; the system uses a cache mechanism to ensure that the user's self-service operation data will not be lost due to network or system problems, and protect the integrity of the data. Even in the case of connection interruption, the data can still be uploaded after the connection is restored, ensuring the persistent storage of the data. At the same time, the synchronization mark is used to record the data synchronization status, ensure the consistency of the data at different time points, avoid data duplication or errors caused by multiple uploads, and automatically upload the cached data after the connection is restored to ensure the integrity and consistency of the data and avoid errors caused by manual intervention. When using self-service, users do not need to perceive the background data synchronization problem, ensuring the continuity and smoothness of the user experience. Even in the case of network or system failure, users can still receive feedback from the system, reducing operation interruptions or waiting caused by data synchronization problems.

[0026] In this embodiment, the step S5 of displaying a preset self-service teaching image to the user according to the self-service feedback information, substituting the current location of the user into the self-service teaching image, and generating corresponding self-service guidance information from the self-service teaching image further includes: S51: identifying the query data of the user on the hotel service platform for the self-service teaching video, and generating corresponding query results based on the query data; S52: Determine whether the query result detects the corresponding self-help teaching image; S53: If not, obtain the historical check-in information of the hotel room, provide non-teaching self-service images entered by other users from the hotel service platform based on the historical check-in information, and adaptively identify and generate the preset self-service starting point and preset self-service destination of the hotel room in the non-teaching self-service images.

[0027] In this embodiment, the system generates corresponding query results based on different query data by identifying the query data of the platform user on the hotel service platform for self-service teaching images, and then the system determines whether these query results detect the corresponding self-service teaching images to execute the corresponding steps; for example, when the system determines that the query results can detect the corresponding self-service teaching images, the system will believe that the hotel service platform has included the corresponding self-service teaching images, and can provide effective self-service guidance for users. The system will immediately display the self-service teaching images in the query results to the user so that the user can directly watch and learn, and provide control options such as play, pause, fast forward, and rewind to facilitate users to watch teaching images as needed. At the same time, when the teaching image is played, detailed step instructions and operation prompts are provided to ensure that the user can follow the image to complete the corresponding operation, and text instructions are provided below or next to the video to supplement and strengthen the information in the image to help users better understand the operation process, and provide personalized suggestions and related teaching images based on the user's query data and historical operation records to improve user experience, and invite users to provide feedback on the content and effect of the teaching image, so as to continuously improve the quality and practicality of teaching resources; for example, when the system determines that the query results cannot detect the corresponding self-service teaching images, the system will immediately display the self-service teaching images in the query results to the user so that the user can directly watch and learn, and provide control options such as play, pause, fast forward, and rewind to facilitate users to watch teaching images as needed. At the same time, when the teaching image is played, detailed step instructions and operation prompts are provided to ensure that the user can follow the image to complete the corresponding operation, and text instructions are provided below or next to the video to supplement and strengthen the information in the image to help users better understand the operation process, and provide personalized suggestions and related teaching images based on the user's query data and historical operation records to improve user experience, and invite users to provide feedback on the content and effect of the teaching image, so as to continuously improve the quality and practicality of teaching resources. When teaching videos are used, the system will think that the hotel service platform has not included the corresponding self-service teaching videos. The system will obtain the historical check-in information of the hotel rooms, and provide the non-teaching self-service videos entered by other users from the hotel service platform for the platform users to watch based on these historical check-in information. In these non-teaching self-service videos, the system can adaptively identify and generate the pre-set self-service starting point and self-service destination of the hotel rooms; even if there is a lack of special self-service teaching videos, the system can still provide guidance to users, and help users complete the operation through videos recorded by other users to avoid information gaps. Non-teaching videos record the actual operation process of other users, which can provide more real and practical experience sharing, helping users better understand and complete self-service operations. At the same time, the system can adaptively identify the self-service starting point and destination in the video, ensuring that users can still obtain effective guidance information in the absence of standardized teaching videos, and dynamically generate guidance information according to the video content of different users, showing high adaptability and flexibility, adapting to different scenarios and needs, and encouraging users to enter self-service operation videos, enhancing user participation and interactivity, forming a virtuous circle, and improving the richness and practicality of the service platform. Through video sharing and experience exchange, a user community is built to enhance users' sense of belonging and mutual assistance.

[0028] In this embodiment, before the step S53 of obtaining the historical check-in information of the hotel rooms and providing the non-teaching self-service images entered by other users on the hotel service platform according to the historical check-in information, the following steps are also included: S531: collecting the non-teaching self-service images uploaded by the other users to the hotel service platform, and adaptively generating corresponding self-service routes on the hotel service platform based on the non-teaching self-service images; S532: Determine whether the self-service route meets the preset service content; S533: If so, the non-teaching self-service image is made public on the hotel service platform, and the query permission for the non-teaching self-service image is restricted. After confirming that the self-service teaching image corresponding to the service content cannot be queried on the hotel service platform, the browsing permission for the non-teaching self-service image on the hotel service platform is opened.

[0029] In this embodiment, the system collects non-teaching self-service images uploaded to the hotel service platform by other users, and adaptively generates corresponding self-service routes on the hotel service platform based on these non-teaching self-service images, and then the system determines whether the self-service route meets the preset service content to execute the corresponding steps; for example, when the system determines that the self-service route generated on the non-teaching self-service image does not meet the preset service content, the system will consider that the operation steps or paths displayed in the image may be deviated, wrong or inconsistent with the standard process, and the system will display a warning message to the uploading user, informing him that there is a problem with the self-service route in the current image and that the expected service content cannot be completed, and the uploading user is not allowed to disclose the non-self-service teaching image to the hotel service platform. At the same time, the uploading user is advised to refer to other self-service teaching images that meet the standards recommended on the hotel service platform to help the uploading user find the correct operation path, provide text steps and operation guides, make up for the image deficiencies, and ensure that the uploading user can correctly complete the operation; for example, when the system determines that the self-service route generated on the non-teaching self-service image can meet the preset service content, the system will consider that the operation steps displayed in the image are affected. Or if the path is correct, the system will publish the non-teaching self-service video on the hotel service platform, limit the query authority affected by non-teaching self-service, and open the browsing authority of non-teaching self-service video on the hotel service platform after confirming that the self-service teaching video corresponding to the service content cannot be queried on the hotel service platform; the system gives priority to publishing the self-service teaching video set by the hotel service platform, so that platform users can get professional self-service tutorials, thereby ensuring the quality and accuracy of the hotel service platform for teaching videos, avoiding misleading users with videos that do not meet the standards, and ensuring that users can obtain correct operation guidance. At the same time, by publishing non-teaching self-service videos that meet the standards, the self-service teaching resources on the platform are enriched, so that users have more learning and reference options. Even if there are no special teaching videos, users can get effective guidance through non-teaching self-service videos, improve the success rate and satisfaction of self-service operations, and users can get operation guidance through different types of videos, including formal teaching videos and non-teaching self-service videos of other users, providing diversified learning methods. Non-teaching self-service videos record the actual operation process, provide more realistic operation scenarios and experience sharing, and help users better understand and apply.

[0030] In this embodiment, the step S4 of judging whether the user needs the coordination assistance of the hotel service platform further includes: S41: Based on the self-service access preset by the hotel service platform, generating a self-service order for guiding the user to access the self-service; S42: Determine whether the user can complete the self-help guidance sequence; S43: If not, self-service diagnosis data is generated from the preset device of the user, and the error contents of the user in the guided self-service sequence are classified according to the self-service diagnosis data, and the error contents are adaptively uploaded to the hotel service platform.

[0031] In this embodiment, the system generates a self-service guide sequence for platform users to access self-service services based on the self-service access pre-set by the hotel service platform, and then the system determines whether the platform user can complete the self-service guide sequence to execute the corresponding steps; for example, when the system determines that the platform user can complete the self-service guide sequence for self-service access, the system will consider that the platform user has the ability to perform self-service and can successfully complete the operation according to the guidance steps provided by the system. The system will record the user's successful completion of the self-service guide sequence to provide a basis for subsequent data analysis and optimization, and update the user's self-service completion record to the user profile to facilitate personalized services and recommendations in the future. At the same time, rewards such as points, coupons or gifts are provided to users who successfully complete the self-service sequence to encourage users to continue to use self-service, provide further usage suggestions or guidance on advanced functions, help users to more deeply understand and use self-service, and provide users with immediate positive feedback to inform them of successful operations, enhance users' sense of accomplishment and satisfaction, and prompt users of subsequent problems that may be encountered and their solutions to prevent potential problems in advance; for example, when the system determines that the platform user cannot complete the self-service access The system will generate self-service diagnostic data from the interactive device pre-set by the platform user, and classify the error content of the platform user in the self-service order according to these self-service diagnostic data, and upload different error contents to the hotel service platform adaptively; through the self-service diagnostic data, the system can accurately identify the specific errors and problems of users in the process of performing self-service, find out the key points that hinder the success of users, classify and analyze different error contents, understand common problems and user operation difficulties, and provide a basis for subsequent optimization. At the same time, based on the specific errors of users, the system can provide targeted operation suggestions and guidance to help users overcome problems and improve the success rate of self-service. By generating user error data, the system can find out the weak links and improvement points in the self-service process, optimize the process design, improve user friendliness, and promptly feedback user errors, and provide corresponding solutions, so that users can feel the intelligence and caring service of the system, enhance their sense of trust, and through personalized guidance and optimized processes, users can solve problems faster and improve their satisfaction and user experience with unmanned self-service hotels.

[0032] In this embodiment, based on a preset hotel service platform, the hotel room selected by the user on the hotel service platform is identified, corresponding check-in information is generated according to the hotel room, and the step S1 of collecting the personalized demand data input by the user on the check-in information further includes: S11: Based on the identity information pre-entered by the hotel service platform, synchronizing the identity information to the hotel room; S12: Determine whether the identity data input by the user into the hotel room matches the identity information; S13: If not, the identity data is sent to the preset device of the user, a temporary permission for the user to share the identity data is established, and the identity data is granted to unlock the hotel room within a preset time node according to the temporary permission.

[0033] In this embodiment, the system synchronizes the identity information of the platform user to the hotel room based on the identity information pre-entered by the hotel service platform, and then determines whether the identity data entered by the platform user into the hotel room matches the pre-entered identity information to execute the corresponding steps; for example, when the system determines that the identity data entered by the platform into the hotel room can match the pre-entered identity information, the system will consider that the user's identity authentication is successful, confirming that the user has the authority to enter and use the room, and the system will automatically unlock the corresponding hotel room to allow the user to enter, and grant the user access to the room facilities and services during the stay according to the user's identity information. At the same time, through the display device or mobile phone application in the room, the system will display personalized welcome information to the user, provide instructions for using room facilities, self-service operation guides and basic hotel information to help users quickly familiarize themselves with the environment, and automatically adjust the room environment according to the user's preferred settings (such as temperature, lighting, entertainment equipment, etc.), and pre-arrange or activate the user's selected services (such as wake-up service, room cleaning, beverage replenishment) according to the user's personalized needs; for example, when the system determines that the identity data entered by the platform into the hotel room cannot match the pre-entered identity information, the system will consider that the user's identity If the identity verification fails, the system will send the identity data to the interactive device pre-set by the platform user, build a temporary permission for the platform user to share the identity data, and grant the identity data the permission to unlock the hotel room within the pre-set time node based on the temporary permission; the system grants the platform user the permission to enter the hotel room through the interactive device, so that the user can get the ability to unlock the hotel room at any time, that is, when the platform user has a friend who lives with him, and the platform user is temporarily separated from him and cannot unlock the hotel room for his friend on site, the hotel room can be remotely unlocked through the interactive device at this time, so that the friend who lives with him can avoid waiting and check into the hotel room in advance to wait for the platform user to live with him. At the same time, temporary permissions provide a flexible solution, allowing users to quickly obtain access rights under specific circumstances and avoid inconveniences caused by identity authentication failures, that is, identity authentication is performed through the user's own interactive device, which reduces interference with the user's check-in process and improves the smoothness of the experience. The system records the identity authentication failure and the use of temporary permissions to provide data support for subsequent analysis and improvement. By recording the data of identity authentication failures, the system can analyze potential security threats and abnormal behaviors to improve overall security.

[0034] Reference Figure 2 , is a self-service system for hotel rooms in one embodiment of the present invention, comprising: The collection module 10 is used to identify the hotel room selected by the user on the hotel service platform based on the preset hotel service platform, generate corresponding check-in information according to the hotel room, and collect the personalized demand data input by the user on the check-in information; A judgment module 20 is used to judge whether the personalized demand data meets the self-service conditions preset by the hotel service platform; The execution module 30 is used for converting the personalized demand data into corresponding check-in additional information, synchronizing the check-in additional information to the hotel room, marking the hotel room as a self-service room on the hotel service platform, granting the user self-service authority after checking in to the hotel according to the identity data pre-collected by the hotel service platform for the user, and sending the self-service information required by the platform user through the self-service authority, wherein the self-service information specifically includes the self-service opening time period, the upper limit of the self-service number and the items required for self-service; The second judgment module 40 is used to judge whether the user needs the coordination assistance of the hotel service platform; The second execution module 50 is used to identify the service type of the self-service information if necessary, provide the user with preset self-service prompts through the hotel service platform based on the service type, collect the user's self-service feedback information within a preset time period, display a preset self-service teaching image to the user according to the self-service feedback information, substitute the user's current location into the self-service teaching image, and generate corresponding self-service guidance information from the self-service teaching image.

[0035] In this embodiment, the collection module 10 identifies the hotel room selected by the platform user on the hotel service platform based on the hotel service platform pre-set by the hotel, generates the check-in information corresponding to the platform user according to the hotel room, collects the personalized demand data entered by the platform user in the check-in information, and then the judgment module 20 judges whether these personalized demand data meet the self-service conditions pre-set by the hotel service platform to execute the corresponding steps; for example, when the system determines that the personalized demand data required by the user does not meet the self-service conditions pre-set by the hotel service platform, the system will believe that the hotel service platform cannot provide the corresponding personalized service for the platform user, and the system will automatically recommend available services similar to the user's needs, such as the user If a user needs a pillow of a certain brand, but the hotel cannot provide it, the system will recommend other similar high-quality pillows for the user to choose from, and suggest the user to adjust the demand to meet the self-service conditions. For example, if the user needs to clean the room regularly every day, but the system can only provide self-service cleaning every two days, the system will suggest the user to consider accepting this adjustment, and inform the user that he can make an appointment for manual service through the system, and provide the specific time and content of the specified service to ensure that his special needs are met; for example, when the system determines that the personalized demand data required by the user can meet the self-service conditions pre-set by the hotel service platform, the execution module 30 will think that the hotel service platform can provide the user with the corresponding personalized service, and the system will The personalized demand data is converted into corresponding additional check-in information, which is synchronized to the hotel rooms. The hotel rooms are marked as self-service rooms on the hotel service platform. Based on the identity data of the platform users collected in advance by the hotel service platform, the platform users are granted self-service permissions to the hotel rooms after checking in to the hotel. The self-service information required by the platform users is obtained through the self-service permissions. The self-service information specifically includes the self-service opening hours, the upper limit of the number of self-service times and the items required for self-service. The system automatically converts the user's personalized demand data into additional check-in information and synchronizes it to the hotel rooms, avoiding the delay of manual processing, ensuring that users can enjoy personalized services before checking in, and automatically marking the self-service rooms through the system , hotel management can allocate resources and arrange services more efficiently, improve overall operational efficiency, and automatically grant users self-service permissions based on pre-collected user identity data, so that users can use self-service immediately after check-in without waiting for manual confirmation, thereby improving the check-in experience, and providing detailed self-service information so that users can understand the specific rules and precautions for using self-service, reducing confusion and unnecessary communication. By providing self-service information and possible self-service teaching images, users can better understand and use the self-service provided by the hotel, reducing the inconvenience caused by unfamiliar operations; then the second judgment module 40 judges whether the platform user needs the coordination assistance of the hotel service platform to execute the corresponding steps;For example, when the system determines that the platform user does not need the coordination and assistance of the hotel service platform after obtaining the self-service information, the system will assume that the user can complete all the required self-service independently, and the system will continue to monitor the use of the self-service to ensure smooth service. If the system detects any abnormality, it will actively intervene and provide assistance. After the user completes the self-service, the system will prompt the user to provide feedback in order to collect user experience data and potential problems, and provide detailed online help documents, FAQs and usage guides, which users can refer to at any time to solve the problems they encounter, and regularly perform system inspections and maintenance to ensure the stable operation of the self-service platform, avoid technical problems that cause users to be unable to complete self-service operations, and ensure the normal operation of self-service equipment (such as self-service machines, smart door locks, etc.) to avoid equipment failures affecting user experience; for example, when the system determines that the platform user needs the coordination and assistance of the hotel service platform after obtaining the self-service information, the second execution module 50 will assume that the user cannot complete the required self-service independently, and the system will identify the service type of the self-service information. Based on these services Type: The hotel service platform provides pre-set self-service prompts to platform users, collects self-service feedback information from users within a pre-set period, displays pre-set self-service teaching images to users based on these self-service feedback information, substitutes the current location of the platform user into the self-service teaching image, and generates corresponding self-service guidance information from the self-service teaching image; the system provides corresponding prompts and teaching images according to the self-service type required by the user, making the guidance content more accurate and effective, providing timely help and guidance when the user needs it, reducing the confusion and inconvenience caused by the user's unfamiliarity with the operation process, and at the same time substitutes the user's current location into the self-service teaching image to make the guidance information more practical and personalized, which helps users find solutions to problems faster. By collecting user feedback information, the system can dynamically adjust the guidance content to ensure that users can successfully complete self-service, and through detailed self-service teaching images and clear operation steps, help users overcome operational difficulties and reduce operational errors, so that users can successfully complete self-service under the guidance of the system, which can enhance their confidence and satisfaction with self-service and reduce dependence on manual help. ;

[0036] In this embodiment, it also includes: A monitoring module, configured to generate the check-in requirements of the user based on the check-in additional information, enter the check-in requirements into the hotel room, and monitor the configuration progress of the check-in requirements in real time within a preset time period, wherein the check-in requirements specifically include room environment, entertainment equipment and safety facilities; A third judgment module is used to judge whether the configuration progress exceeds the preset time; The third execution module is used for collecting the abnormal configuration data of the hotel guest rooms, feeding back the abnormal configuration data to the user, generating option content for the user for the abnormal configuration data, and granting the user the right to select the option content, wherein the option content specifically includes self-service configuration adjustment, switching to spare rooms and refunding the collected money.

[0037] In this embodiment, the system generates the check-in requirements of the platform user based on the additional check-in information. The check-in requirements specifically include the room environment, entertainment equipment and safety facilities. These check-in requirements are entered into the hotel room, and the configuration progress of the check-in requirements is monitored in real time within a preset time. Then the system determines whether the configuration progress exceeds the preset time to execute the corresponding steps. For example, when the system determines that the configuration progress of the check-in requirements does not exceed the preset time, the system will consider that the configuration process is going smoothly without delay. The system will inform the user that his room is ready through SMS, email or in-application notification, and specifically list the configuration status of the room environment, entertainment equipment and safety facilities. At the same time, the system will perform an automatic self-check to ensure that all configuration items are operating normally, record the test results, generate a confirmation report of the configuration completion, and save it to the user's service record for query, and recommend related value-added services and activities (for example: making an appointment for SPA, ordering food and beverage, etc.). According to the user's historical preferences, personalized entertainment content or other service suggestions will be provided to improve the user experience. For example, when the system If it is determined that the configuration progress of the check-in requirements exceeds the preset time, the system will consider that an abnormality has occurred in the configuration process. The system will collect the abnormal configuration data of the hotel rooms, feed back the abnormal configuration data to the platform users, and generate options for the platform users to these abnormal configuration data. The options include self-service configuration adjustment, switching to spare rooms, and refunding the collected funds, giving the user the right to select the options. The system will promptly feed back the abnormal configuration data to the user so that the user can understand the situation and reduce the anxiety and dissatisfaction caused by waiting or information opacity. The detailed abnormal data will give the user a clear understanding of the problem and avoid the distrust caused by information asymmetry. At the same time, the user can choose the appropriate solution according to personal needs and preferences to enhance their sense of control and satisfaction with the service process. Different options meet the needs of different users and help provide a more personalized service experience. The system provides a variety of solutions to quickly meet the different needs of users and reduce the negative impact caused by abnormal configuration. Through efficient, transparent and flexible processing methods, the overall satisfaction and trust of users in hotel services are improved.

[0038] In this embodiment, the execution module further includes: A generating unit, configured to generate the self-service operation data of the user based on the self-service information, wherein the self-service operation data specifically includes the self-service consumption time, the self-service reservation type and the self-service completion progress; A judging unit, used for judging whether the self-service operation data can be synchronized to the hotel service platform in real time; An execution unit is used to identify the connection status between the user's preset device and the hotel service platform if not, activate the pre-built synchronization mark on the preset device according to the connection status, apply the synchronization mark to cache the self-service operation data until the data synchronization is restored, and adaptively upload the cached content of the self-service operation data from the preset device to the hotel service platform, wherein the connection status specifically includes an online state and an offline state.

[0039] In this embodiment, the system generates the self-service operation data of the platform user based on the self-service information. The self-service operation data specifically includes the self-service consumption time, the self-service reservation type and the self-service completion progress. Then the system determines whether these self-service operation data can be synchronized to the hotel service platform in real time to execute the corresponding steps; for example, when the system determines that the self-service operation data of the platform user can be synchronized to the hotel service platform, the system will consider that the data transmission and system functions are operating normally, and the user's operation data has been successfully uploaded to the central system of the unmanned self-service hotel. The system will send a feedback notification to the user to inform him that the self-service operation data has been successfully synchronized, and provide guidance or suggestions for subsequent operations, invite the user to evaluate the self-service process, collect the user's opinions and suggestions, and recommend relevant personalized services and preferential activities (for example, coupons for the next reservation) to the user based on the user's self-service operation data, provide the system with pre-set doubt support and help options, answer the user's possible questions or provide further service guidance, and monitor the data transmission between the self-service platform and the hotel service platform in real time to ensure the continuous and stable operation of the system, regularly check and troubleshoot faults or problems that may affect data synchronization, and solve them in time to ensure the efficient operation of the system; for example, when the system determines that the self-service operation data of the platform user cannot be synchronized to When the system is connected to the hotel service platform, the system will think that the self-service operation data of the platform user cannot be uploaded to the central system of the unmanned self-service hotel. The system will identify the connection status between the interactive device pre-set by the platform user and the hotel service platform. The connection status specifically includes online status and offline status. According to different connection statuses, the pre-built synchronization mark on the interactive device is activated, and the self-service operation data is cached by applying the synchronization mark until the data synchronization is restored. The cached content of the self-service operation data is adaptively uploaded from the interactive device to the hotel service platform; the system uses a cache mechanism to ensure that the user's self-service operation data will not be lost due to network or system problems, and protect the integrity of the data. Even in the case of connection interruption, the data can still be uploaded after the connection is restored, ensuring the persistent storage of the data. At the same time, the synchronization mark is used to record the data synchronization status, ensure the consistency of the data at different time points, avoid data duplication or errors caused by multiple uploads, and automatically upload the cached data after the connection is restored to ensure the integrity and consistency of the data and avoid errors caused by manual intervention. When using self-service, users do not need to perceive the background data synchronization problem, ensuring the continuity and smoothness of the user experience. Even in the case of network or system failure, users can still receive feedback from the system, reducing operation interruptions or waiting caused by data synchronization problems.

[0040] In this embodiment, the second execution module further includes: An identification unit, used to identify the query data of the user on the hotel service platform for the self-service teaching image, and generate a corresponding query result based on the query data; A second judgment unit, used for judging whether the query result detects the corresponding self-help teaching image; The second execution unit is used to obtain the historical check-in information of the hotel room if not, provide non-teaching self-service images entered by other users from the hotel service platform according to the historical check-in information, and adaptively identify and generate a preset self-service starting point and a preset self-service destination of the hotel room in the non-teaching self-service images.

[0041] In this embodiment, the system generates corresponding query results based on different query data by identifying the query data of the platform user on the hotel service platform for self-service teaching images, and then the system determines whether these query results detect the corresponding self-service teaching images to execute the corresponding steps; for example, when the system determines that the query results can detect the corresponding self-service teaching images, the system will believe that the hotel service platform has included the corresponding self-service teaching images, and can provide effective self-service guidance for users. The system will immediately display the self-service teaching images in the query results to the user so that the user can directly watch and learn, and provide control options such as play, pause, fast forward, and rewind to facilitate users to watch teaching images as needed. At the same time, when the teaching image is played, detailed step instructions and operation prompts are provided to ensure that the user can follow the image to complete the corresponding operation, and text instructions are provided below or next to the video to supplement and strengthen the information in the image to help users better understand the operation process, and provide personalized suggestions and related teaching images based on the user's query data and historical operation records to improve user experience, and invite users to provide feedback on the content and effect of the teaching image, so as to continuously improve the quality and practicality of teaching resources; for example, when the system determines that the query results cannot detect the corresponding self-service teaching images, the system will immediately display the self-service teaching images in the query results to the user so that the user can directly watch and learn, and provide control options such as play, pause, fast forward, and rewind to facilitate users to watch teaching images as needed. At the same time, when the teaching image is played, detailed step instructions and operation prompts are provided to ensure that the user can follow the image to complete the corresponding operation, and text instructions are provided below or next to the video to supplement and strengthen the information in the image to help users better understand the operation process, and provide personalized suggestions and related teaching images based on the user's query data and historical operation records to improve user experience, and invite users to provide feedback on the content and effect of the teaching image, so as to continuously improve the quality and practicality of teaching resources. When teaching videos are used, the system will think that the hotel service platform has not included the corresponding self-service teaching videos. The system will obtain the historical check-in information of the hotel rooms, and provide the non-teaching self-service videos entered by other users from the hotel service platform for the platform users to watch based on these historical check-in information. In these non-teaching self-service videos, the system can adaptively identify and generate the pre-set self-service starting point and self-service destination of the hotel rooms; even if there is a lack of special self-service teaching videos, the system can still provide guidance to users, and help users complete the operation through videos recorded by other users to avoid information gaps. Non-teaching videos record the actual operation process of other users, which can provide more real and practical experience sharing, helping users better understand and complete self-service operations. At the same time, the system can adaptively identify the self-service starting point and destination in the video, ensuring that users can still obtain effective guidance information in the absence of standardized teaching videos, and dynamically generate guidance information according to the video content of different users, showing high adaptability and flexibility, adapting to different scenarios and needs, and encouraging users to enter self-service operation videos, enhancing user participation and interactivity, forming a virtuous circle, and improving the richness and practicality of the service platform. Through video sharing and experience exchange, a user community is built to enhance users' sense of belonging and mutual assistance.

[0042] In this embodiment, it also includes: A collection unit, configured to collect the non-teaching self-service images uploaded by other users to the hotel service platform, and adaptively generate corresponding self-service routes on the hotel service platform based on the non-teaching self-service images; A third judgment unit, used to judge whether the self-service route meets the preset service content; The third execution unit is used to, if yes, make the non-teaching self-service image public on the hotel service platform, restrict the query authority of the non-teaching self-service image, and after confirming that the self-service teaching image corresponding to the service content cannot be queried on the hotel service platform, open the browsing authority of the non-teaching self-service image on the hotel service platform.

[0043] In this embodiment, the system collects non-teaching self-service images uploaded to the hotel service platform by other users, and adaptively generates corresponding self-service routes on the hotel service platform based on these non-teaching self-service images, and then the system determines whether the self-service route meets the preset service content to execute the corresponding steps; for example, when the system determines that the self-service route generated on the non-teaching self-service image does not meet the preset service content, the system will consider that the operation steps or paths displayed in the image may be deviated, wrong or inconsistent with the standard process, and the system will display a warning message to the uploading user, informing him that there is a problem with the self-service route in the current image and that the expected service content cannot be completed, and the uploading user is not allowed to disclose the non-self-service teaching image to the hotel service platform. At the same time, the uploading user is advised to refer to other self-service teaching images that meet the standards recommended on the hotel service platform to help the uploading user find the correct operation path, provide text steps and operation guides, make up for the image deficiencies, and ensure that the uploading user can correctly complete the operation; for example, when the system determines that the self-service route generated on the non-teaching self-service image can meet the preset service content, the system will consider that the operation steps displayed in the image are affected. Or if the path is correct, the system will publish the non-teaching self-service video on the hotel service platform, limit the query authority affected by non-teaching self-service, and open the browsing authority of non-teaching self-service video on the hotel service platform after confirming that the self-service teaching video corresponding to the service content cannot be queried on the hotel service platform; the system gives priority to publishing the self-service teaching video set by the hotel service platform, so that platform users can get professional self-service tutorials, thereby ensuring the quality and accuracy of the hotel service platform for teaching videos, avoiding misleading users with videos that do not meet the standards, and ensuring that users can obtain correct operation guidance. At the same time, by publishing non-teaching self-service videos that meet the standards, the self-service teaching resources on the platform are enriched, so that users have more learning and reference options. Even if there are no special teaching videos, users can get effective guidance through non-teaching self-service videos, improve the success rate and satisfaction of self-service operations, and users can get operation guidance through different types of videos, including formal teaching videos and non-teaching self-service videos of other users, providing diversified learning methods. Non-teaching self-service videos record the actual operation process, provide more realistic operation scenarios and experience sharing, and help users better understand and apply.

[0044] In this embodiment, the second determination module further includes: A generating unit, configured to generate a self-service order for guiding the user to access the self-service based on the self-service access preset by the hotel service platform; A fourth determination unit, configured to determine whether the user can complete the self-help guidance sequence; The fourth execution unit is used to generate self-service diagnosis data from the user's preset device if not, classify the error content of the user in the guided self-service sequence according to the self-service diagnosis data, and adaptively upload the error content to the hotel service platform.

[0045] In this embodiment, the system generates a self-service guide sequence for platform users to access self-service services based on the self-service access pre-set by the hotel service platform, and then the system determines whether the platform user can complete the self-service guide sequence to execute the corresponding steps; for example, when the system determines that the platform user can complete the self-service guide sequence for self-service access, the system will consider that the platform user has the ability to perform self-service and can successfully complete the operation according to the guidance steps provided by the system. The system will record the user's successful completion of the self-service guide sequence to provide a basis for subsequent data analysis and optimization, and update the user's self-service completion record to the user profile to facilitate personalized services and recommendations in the future. At the same time, rewards such as points, coupons or gifts are provided to users who successfully complete the self-service sequence to encourage users to continue to use self-service, provide further usage suggestions or guidance on advanced functions, help users to more deeply understand and use self-service, and provide users with immediate positive feedback to inform them of successful operations, enhance users' sense of accomplishment and satisfaction, and prompt users of subsequent problems that may be encountered and their solutions to prevent potential problems in advance; for example, when the system determines that the platform user cannot complete the self-service access The system will generate self-service diagnostic data from the interactive device pre-set by the platform user, and classify the error content of the platform user in the self-service order according to these self-service diagnostic data, and upload different error contents to the hotel service platform adaptively; through the self-service diagnostic data, the system can accurately identify the specific errors and problems of users in the process of performing self-service, find out the key points that hinder the success of users, classify and analyze different error contents, understand common problems and user operation difficulties, and provide a basis for subsequent optimization. At the same time, based on the specific errors of users, the system can provide targeted operation suggestions and guidance to help users overcome problems and improve the success rate of self-service. By generating user error data, the system can find out the weak links and improvement points in the self-service process, optimize the process design, improve user friendliness, and promptly feedback user errors, and provide corresponding solutions, so that users can feel the intelligence and caring service of the system, enhance their sense of trust, and through personalized guidance and optimized processes, users can solve problems faster and improve their satisfaction and user experience with unmanned self-service hotels.

[0046] In this embodiment, the acquisition module further includes: A synchronization unit, configured to synchronize the identity information pre-entered into the hotel service platform with the hotel guest room; A fifth judgment unit, configured to judge whether the identity data input by the user into the hotel room matches the identity information; The fifth execution unit is used to send the identity data to the preset device of the user if not, establish the temporary permission of the user to share the identity data, and grant the identity data to unlock the hotel room within a preset time node according to the temporary permission.

[0047] In this embodiment, the system synchronizes the identity information of the platform user to the hotel room based on the identity information pre-entered by the hotel service platform, and then determines whether the identity data entered by the platform user into the hotel room matches the pre-entered identity information to execute the corresponding steps; for example, when the system determines that the identity data entered by the platform into the hotel room can match the pre-entered identity information, the system will consider that the user's identity authentication is successful, confirming that the user has the authority to enter and use the room, and the system will automatically unlock the corresponding hotel room to allow the user to enter, and grant the user access to the room facilities and services during the stay according to the user's identity information. At the same time, through the display device or mobile phone application in the room, the system will display personalized welcome information to the user, provide instructions for using room facilities, self-service operation guides and basic hotel information to help users quickly familiarize themselves with the environment, and automatically adjust the room environment according to the user's preferred settings (such as temperature, lighting, entertainment equipment, etc.), and pre-arrange or activate the user's selected services (such as wake-up service, room cleaning, beverage replenishment) according to the user's personalized needs; for example, when the system determines that the identity data entered by the platform into the hotel room cannot match the pre-entered identity information, the system will consider that the user's identity If the identity verification fails, the system will send the identity data to the interactive device pre-set by the platform user, build a temporary permission for the platform user to share the identity data, and grant the identity data the permission to unlock the hotel room within the pre-set time node based on the temporary permission; the system grants the platform user the permission to enter the hotel room through the interactive device, so that the user can get the ability to unlock the hotel room at any time, that is, when the platform user has a friend who lives with him, and the platform user is temporarily separated from him and cannot unlock the hotel room for his friend on site, the hotel room can be remotely unlocked through the interactive device at this time, so that the friend who lives with him can avoid waiting and check into the hotel room in advance to wait for the platform user to live with him. At the same time, temporary permissions provide a flexible solution, allowing users to quickly obtain access rights under specific circumstances and avoid inconveniences caused by identity authentication failures, that is, identity authentication is performed through the user's own interactive device, which reduces interference with the user's check-in process and improves the smoothness of the experience. The system records the identity authentication failure and the use of temporary permissions to provide data support for subsequent analysis and improvement. By recording the data of identity authentication failures, the system can analyze potential security threats and abnormal behaviors to improve overall security.

[0048] Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present invention, and that the scope of the present invention is defined by the appended claims and their equivalents.

Claims

1. A self-service method for hotel rooms, characterized in that: The following steps are involved: Based on a preset hotel service platform, identify the hotel room selected by the user on the hotel service platform, generate corresponding check-in information according to the hotel room, and collect personalized demand data input by the user on the check-in information; Determining whether the personalized demand data meets the self-service conditions preset by the hotel service platform; If so, convert the personalized demand data into corresponding additional check-in information, synchronize the additional check-in information to the hotel room, mark the hotel room as a self-service room on the hotel service platform, grant the user self-service authority after checking in to the hotel based on the identity data pre-collected by the hotel service platform for the user, and send the self-service information required by the platform user through the self-service authority, wherein the self-service information specifically includes the self-service opening time period, the upper limit of the number of self-service times and the items required for self-service; Determining whether the user needs coordination assistance from the hotel service platform; If necessary, identify the service type of the self-service information, provide the user with preset self-service prompts based on the service type through the hotel service platform, collect the user's self-service feedback information within a preset time period, display a preset self-service teaching image to the user based on the self-service feedback information, substitute the user's current location into the self-service teaching image, and generate corresponding self-service guidance information from the self-service teaching image.

2. The self-service method for hotel rooms according to claim 1, characterized in that: After the step of converting the personalized demand data into corresponding check-in additional information, synchronizing the check-in additional information to the hotel room, and marking the hotel room as a self-service room on the hotel service platform, the method further includes: Generating the check-in requirements of the user based on the check-in additional information, entering the check-in requirements into the hotel room, and monitoring the configuration progress of the check-in requirements in real time within a preset time period, wherein the check-in requirements specifically include room environment, entertainment equipment and safety facilities; Determining whether the configuration progress exceeds the preset time length; If so, the abnormal configuration data of the hotel guest rooms is collected, the abnormal configuration data is fed back to the user, the user's option content for the abnormal configuration data is generated, and the user is granted the right to select the option content, wherein the option content specifically includes self-service adjustment of configuration, switching to spare rooms and refund of collected funds.

3. The self-service method for hotel rooms according to claim 1, characterized in that: The step of granting the user self-service authority after checking into the hotel based on the identity data pre-collected by the hotel service platform for the user, and sending the self-service information required by the platform user through the self-service authority also includes: Generate the user's self-service operation data based on the self-service information, wherein the self-service operation data specifically includes self-service consumption time, self-service reservation type and self-service completion progress; Determine whether the self-service operation data can be synchronized to the hotel service platform in real time; If not, identify the connection status between the user's preset device and the hotel service platform, activate the pre-built synchronization mark on the preset device according to the connection status, apply the synchronization mark to cache the self-service operation data until the data synchronization is restored, and adaptively upload the cached content of the self-service operation data from the preset device to the hotel service platform, wherein the connection status specifically includes online status and offline status.

4. The self-service method for hotel rooms according to claim 1, characterized in that: The step of displaying a preset self-service teaching image to the user according to the self-service feedback information, substituting the current position of the user into the self-service teaching image, and generating corresponding self-service guidance information from the self-service teaching image further includes: Identifying query data of the user on the hotel service platform for the self-service teaching video, and generating corresponding query results based on the query data; Determining whether the query result detects the corresponding self-help teaching image; If not, the historical check-in information of the hotel room is obtained, and non-teaching self-service images entered by other users are provided from the hotel service platform according to the historical check-in information, and the preset self-service starting point and preset self-service destination of the hotel room are adaptively identified and generated in the non-teaching self-service images.

5. The self-service method for hotel rooms according to claim 4, characterized in that: Before the step of obtaining the historical check-in information of the hotel rooms and providing the non-teaching self-service images entered by other users on the hotel service platform according to the historical check-in information, the step further includes: Collecting the non-teaching self-service images uploaded by other users to the hotel service platform, and adaptively generating corresponding self-service routes on the hotel service platform based on the non-teaching self-service images; Determining whether the self-service route meets the preset service content; If so, the non-teaching self-service image will be made public on the hotel service platform, and the query permission for the non-teaching self-service image will be restricted. After confirming that the self-service teaching image corresponding to the service content cannot be queried on the hotel service platform, the browsing permission for the non-teaching self-service image on the hotel service platform will be opened.

6. The self-service method for hotel rooms according to claim 1, characterized in that: The step of determining whether the user needs coordination assistance from the hotel service platform also includes: Based on the self-service access preset by the hotel service platform, generating a self-service order for guiding the user to access the self-service; Determining whether the user can complete the guided self-service sequence; If not, self-service diagnosis data is generated from the preset device of the user, and the error content of the user in the guided self-service sequence is divided according to the self-service diagnosis data, and the error content is adaptively uploaded to the hotel service platform.

7. The self-service method for hotel rooms according to claim 1, characterized in that: The step of identifying the hotel room selected by the user on the hotel service platform based on the preset hotel service platform, generating corresponding check-in information according to the hotel room, and collecting the personalized demand data input by the user on the check-in information further includes: Based on the identity information pre-entered by the hotel service platform, synchronizing the identity information to the hotel room; determining whether the identity data input by the user into the hotel room matches the identity information; If not, the identity data is sent to the preset device of the user, a temporary permission for the user to share the identity data is established, and the identity data is granted to unlock the hotel room within a preset time node according to the temporary permission.

8. A self-service system for hotel rooms, characterized in that: include: A collection module is used to identify the hotel room selected by the user on the hotel service platform based on a preset hotel service platform, generate corresponding check-in information according to the hotel room, and collect the personalized demand data input by the user on the check-in information; A judgment module, used to judge whether the personalized demand data meets the self-service conditions preset by the hotel service platform; an execution module, for converting the personalized demand data into corresponding check-in additional information, synchronizing the check-in additional information to the hotel room, marking the hotel room as a self-service room on the hotel service platform, granting the user self-service authority after checking in to the hotel based on the identity data pre-collected by the hotel service platform for the user, and sending the self-service information required by the platform user through the self-service authority, wherein the self-service information specifically includes the self-service opening time period, the upper limit of the number of self-service times, and the items required for self-service; A second judgment module is used to judge whether the user needs coordination assistance from the hotel service platform; The second execution module is used to identify the service type of the self-service information if necessary, provide the user with preset self-service prompts through the hotel service platform based on the service type, collect the user's self-service feedback information within a preset time period, display a preset self-service teaching image to the user according to the self-service feedback information, substitute the user's current location into the self-service teaching image, and generate corresponding self-service guidance information from the self-service teaching image.

9. The hotel room self-service system according to claim 8, characterized in that: Also includes: A monitoring module, configured to generate the check-in requirements of the user based on the check-in additional information, enter the check-in requirements into the hotel room, and monitor the configuration progress of the check-in requirements in real time within a preset time period, wherein the check-in requirements specifically include room environment, entertainment equipment and safety facilities; A third judgment module is used to judge whether the configuration progress exceeds the preset time; The third execution module is used for collecting the abnormal configuration data of the hotel guest rooms, feeding back the abnormal configuration data to the user, generating option content for the user for the abnormal configuration data, and granting the user the right to select the option content, wherein the option content specifically includes self-service configuration adjustment, switching to spare rooms and refunding the collected money.

10. The hotel room self-service system according to claim 8, characterized in that: The execution module also includes: A generating unit, configured to generate the self-service operation data of the user based on the self-service information, wherein the self-service operation data specifically includes the self-service consumption time, the self-service reservation type and the self-service completion progress; A judging unit, used for judging whether the self-service operation data can be synchronized to the hotel service platform in real time; An execution unit is used to identify the connection status between the user's preset device and the hotel service platform if not, activate the pre-built synchronization mark on the preset device according to the connection status, apply the synchronization mark to cache the self-service operation data until the data synchronization is restored, and adaptively upload the cached content of the self-service operation data from the preset device to the hotel service platform, wherein the connection status specifically includes an online state and an offline state.

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