Method, device, electronic device and storage medium for processing pending matters

Abstract

The embodiment of the present application relates to the technical field of personnel work management, and discloses a method, device, electronic device and storage medium for processing pending items, wherein the method for processing pending items includes: obtaining at least one pending item and at least one processing personnel corresponding to the pending item; then, based on a predetermined reminder rule, sending the corresponding pending item and the reminder information of the pending item to the terminal and / or instant messaging client of the processing personnel corresponding to the at least one pending item, so that the processing personnel can process the corresponding pending items; then, receiving the processing result of the processing personnel through their terminal or instant messaging client for the corresponding pending items, and receiving the filing registration made by the processing personnel according to the event type of the abnormal processing items. The abnormal processing items can be filed and registered, which effectively avoids the occurrence of untimely information sharing of abnormal processing items.

Description

Technical Field

[0001] The embodiments of the present application relate to the technical field of personnel work management. Specifically, the present application relates to a method, device, electronic device and storage medium for processing pending matters. Background Art

[0002] With the development of informatization, the scale and number of internal application systems of enterprises (such as banks) are also growing. Each application system will involve business processes to a greater or lesser extent, and will generate to-do tasks on the homepage after logging into the system. Staff (such as bank accountants) need to log in to different application systems every day to handle related work, which undoubtedly adds some workload to the staff.

[0003] At present, although it is possible to remind the target staff of the to-do items, for example, the reminder information of the to-do items is sent to the target staff at a preset time, and the target staff can choose to handle it immediately or temporarily. However, the inventor of the present application found in the specific implementation process that the current to-do item reminder only sends the reminder information to the target staff, and does not send the to-do items to the target staff together, and cannot provide a feedback method for abnormal handling items. Summary of the invention

[0004] The purpose of the embodiments of the present application is to solve at least one of the above technical defects, and the following technical solutions are proposed:

[0005] On the one hand, a method for processing pending matters is provided, comprising:

[0006] Obtain at least one pending matter and at least one processing person corresponding to the pending matter;

[0007] Based on a predetermined reminder rule, the corresponding pending item and reminder information of the pending item are sent to a terminal and / or an instant messaging client of a processing personnel corresponding to at least one pending item, so that the processing personnel can process the corresponding pending item;

[0008] The processing results of the corresponding pending matters processed by the receiving and processing personnel through their terminals or instant messaging clients, as well as the filing registration made by the receiving and processing personnel based on the event type of the abnormal processing matters.

[0009] In a possible implementation, before obtaining at least one pending matter and at least one processing person corresponding to the pending matter, the method further includes:

[0010] Obtaining maintenance processing of at least one pending item by the item manager and configuration processing of the processing personnel corresponding to at least one pending item, wherein the maintenance processing includes at least one of the following: adding processing, viewing processing, modifying processing, deleting processing and reviewing processing;

[0011] The step of obtaining at least one pending matter and at least one processing personnel corresponding to the pending matter includes:

[0012] At least one pending item maintained and processed by the item management personnel is obtained, and the processing personnel corresponding to at least one pending item configured and processed by the item management personnel are obtained.

[0013] In a possible implementation, the processing result of the processing personnel through their terminal or instant messaging client for the corresponding pending items includes:

[0014] The receiving processing personnel completes the first processing result of the corresponding pending items through their terminal or instant messaging client, and records the first processing result; or,

[0015] The receiving processing personnel transfer the corresponding pending items to other processing personnel for processing through their terminals or instant messaging clients, and record the flow processing results.

[0016] In a possible implementation, after receiving the flow processing result that the processing personnel transfers the corresponding pending items to other processing personnel for processing through their terminals or instant messaging clients, the method further includes:

[0017] Send reminder information of the transferred pending items to the terminals and / or instant messaging clients of other processing personnel. The transferred pending items are pending items that the processing personnel transfer to other processing personnel through their terminals or instant messaging clients.

[0018] In a possible implementation, before receiving the record registration made by the processing personnel according to the event type of the abnormal processing matter, it also includes:

[0019] Determine the filing and registration element template for filing and registration;

[0020] The receiving and processing personnel shall register the abnormal handling matters according to the event type, including:

[0021] The receiving and processing personnel shall register the exception handling matters according to the event type of the exception handling matters and the registration element template.

[0022] In a possible implementation, after receiving the record registration made by the processing personnel according to the event type of the abnormal processing matter, it also includes:

[0023] Receive a processing request for at least one of modification processing, deletion processing and viewing processing of a registered exception processing item, and perform corresponding processing on the registered exception processing item according to the request processing.

[0024] In one aspect, a device for processing pending items is provided, comprising:

[0025] A first acquisition module is used to acquire at least one pending matter and at least one processing personnel corresponding to the pending matter;

[0026] A first sending module is used to send the corresponding pending items and reminder information of the pending items to the terminal and / or instant messaging client of the processing personnel corresponding to at least one pending item based on a predetermined reminder rule, so that the processing personnel can process the corresponding pending items;

[0027] The first receiving module is used to receive the processing results of the processing personnel through their terminals or instant messaging clients for the corresponding pending matters, and to receive the filing registration made by the processing personnel according to the event type of the abnormal processing matters.

[0028] In a possible implementation, the method further includes a second acquisition module;

[0029] The second acquisition module is used to acquire the maintenance processing of at least one pending item by the item manager and the configuration processing of the processing personnel corresponding to at least one pending item, wherein the maintenance processing includes at least one of the following: adding processing, viewing processing, modifying processing, deleting processing and reviewing processing;

[0030] The first acquisition module is used to acquire at least one pending item after maintenance and processing by the item management personnel, and to acquire the processing personnel corresponding to at least one pending item after configuration and processing by the item management personnel.

[0031] In a possible implementation, when receiving the processing result of the processing personnel through their terminal or instant messaging client for the corresponding pending items, the first receiving module is used to:

[0032] The receiving processing personnel completes the first processing result of the corresponding pending items through their terminal or instant messaging client, and records the first processing result; or,

[0033] The receiving processing personnel transfer the corresponding pending items to other processing personnel for processing through their terminals or instant messaging clients, and record the flow processing results.

[0034] In a possible implementation, it also includes a forwarding module;

[0035] The forwarding module is used to send reminder information of the transferred pending items to the terminals and / or instant messaging clients of other processing personnel. The transferred pending items are pending items that the processing personnel transfer to other processing personnel through their terminals or instant messaging clients.

[0036] In a possible implementation, it further includes a determination module;

[0037] A determination module, used to determine the filing registration element template for filing registration;

[0038] When receiving the record registration made by the processing personnel according to the event type of the abnormal processing matter, the first receiving module is used to:

[0039] The receiving and processing personnel shall register the exception handling matters according to the event type of the exception handling matters and the registration element template.

[0040] In a possible implementation, the device further includes a second receiving module;

[0041] The second receiving module is used to receive a processing request for at least one of modification processing, deletion processing and viewing processing of the registered exception processing items, and perform corresponding processing on the registered exception processing items according to the request processing.

[0042] On the one hand, an electronic device is provided, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the above-mentioned business processing method is implemented when the processor executes the program.

[0043] On the one hand, a computer-readable storage medium is provided, on which a computer program is stored, and when the program is executed by a processor, the above-mentioned business processing method is implemented.

[0044] The method for handling pending matters provided in the embodiment of the present application can instantly send the pending matters and reminder information of the pending matters to the terminal and / or instant messaging client of the person handling the pending matters, so that the person handling the pending matters can conveniently handle the corresponding pending matters, and when the person handling the matters encounters abnormal handling matters, he or she can register them for record, so that feedback on the abnormal handling matters can be conveniently provided, effectively avoiding the occurrence of untimely information sharing of abnormal handling matters.

[0045] Additional aspects and advantages of the embodiments of the present application will be partially given in the description below, which will become apparent from the description below, or will be learned through the practice of the present application. BRIEF DESCRIPTION OF THE DRAWINGS

[0046] The above and / or additional aspects and advantages of the embodiments of the present application will become apparent and easily understood from the following description of the embodiments in conjunction with the accompanying drawings, in which:

[0047] Figure 1 A flowchart of a method for processing pending items in an embodiment of the present application;

[0048] Figure 2 A schematic diagram of a reminder operation for pending items in an embodiment of the present application;

[0049] Figure 3 A schematic diagram of the filing and registration operation of pending matters in an embodiment of the present application;

[0050] Figure 4 A schematic diagram of the process of reminding operations for pending items in an embodiment of the present application;

[0051] Figure 5 A schematic diagram of the process of filing and registering pending matters in an embodiment of the present application;

[0052] Figure 6 A schematic diagram of the basic structure of a service processing device according to an embodiment of the present application;

[0053] Figure 7 A schematic diagram of the structure of an electronic device according to an embodiment of the present application. DETAILED DESCRIPTION

[0054] The embodiments of the present application are described in detail below, and examples of the embodiments are shown in the accompanying drawings, wherein the same or similar reference numerals throughout represent the same or similar elements or elements having the same or similar functions. The embodiments described below with reference to the accompanying drawings are exemplary and are only used to explain the present application, and cannot be interpreted as limiting the present application.

[0055] It will be understood by those skilled in the art that, unless expressly stated, the singular forms "one", "said", and "the" used herein may also include plural forms. It should be further understood that the term "comprising" used in the specification of the present application refers to the presence of the features, integers, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, integers, steps, operations, elements, components and / or groups thereof. It should be understood that when we refer to an element as being "connected" or "coupled" to another element, it may be directly connected or coupled to the other element, or there may be an intermediate element. In addition, the "connection" or "coupling" used herein may include wireless connection or wireless coupling. The term "and / or" used herein includes all or any unit and all combinations of one or more associated listed items.

[0056] In order to make the objectives, technical solutions and advantages of the embodiments of the present application clearer, the implementation methods of the present application will be further described in detail below in conjunction with the accompanying drawings.

[0057] The following specific embodiments are used to describe in detail the technical solutions of the embodiments of the present application and how the technical solutions of the embodiments of the present application solve the above-mentioned technical problems. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be repeated in some embodiments. The embodiments of the present application will be described below in conjunction with the accompanying drawings.

[0058] One embodiment of the present application provides a method for processing pending items, which is executed by a computer device, which may be a server. The server may be an independent physical server, a physical server cluster, or a virtual server. Figure 1 As shown, the method includes:

[0059] Step S110, obtaining at least one pending item and at least one processing personnel corresponding to the pending item; Step S120, based on a predetermined reminder rule, sending the corresponding pending item and reminder information of the pending item to the terminal and / or instant messaging client of the processing personnel corresponding to the at least one pending item, so that the processing personnel can process the corresponding pending item; Step S130, receiving the processing result of the processing personnel through their terminal or instant messaging client for the corresponding pending item, and receiving the filing registration made by the processing personnel according to the event type of the abnormal processing item.

[0060] Taking the bank application scenario as an example, bank accountants have a lot of pending items to be processed every day. If the pending items are not reminded and processed in time, it will seriously affect the interests of customers. Therefore, it is necessary to provide a method for reminding bank accountants of their daily pending items and a method for processing abnormal processing items.

[0061] The processing of pending items mainly includes two parts: reminders of pending items and filing and registration of abnormal processing items. The following takes the bank application scenario as an example for a specific introduction:

[0062] (1) For reminders of pending items, you can perform the following processing:

[0063] First, the banking system obtains each (for example, 1, 2, 10, 50, etc.) pending item and the corresponding processing personnel (for example, accountants) for each pending item. For example, the processing personnel corresponding to the 1st to 5th pending items is P1, the processing personnel corresponding to the 6th to 28th pending items is P2, and the processing personnel corresponding to the 29th to 50th pending items is P3.

[0064] Next, the bank system sends the pending items and reminder information of the pending items to the designated processing personnel based on the predetermined reminder rules, such as at a specified time and at a specified time interval. In one example, the pending items and reminder information of the pending items can be sent to the terminal and / or instant messaging client (such as WeChat, Feishu, QQ, etc.) associated with the designated processing personnel. After the designated processing personnel receive the pending items and reminder information of the pending items through their associated terminals and / or instant messaging clients, they process the pending items that have been reminded.

[0065] Then, after completing the processing of the pending items, the designated processing personnel can send the processing results of the corresponding pending items to the bank system through their associated terminals or instant messaging clients. Correspondingly, the bank system receives the processing results of the processing personnel for the corresponding pending items through their terminals or instant messaging clients.

[0066] (2) For the filing and registration of abnormal handling items, the following processing can be performed: When the processing personnel encounter abnormal handling items in the process of processing pending items, they can file and register the abnormal handling items they encounter in the bank system. The processing personnel can send a filing and registration request to the bank system through their associated terminal or instant messaging client to file and register the abnormal handling items they encounter. Correspondingly, the bank system receives the filing and registration request and files and registers the abnormal handling items.

[0067] It should be noted that the above-mentioned banking system is located in the bank server, which is equivalent to the method for processing pending matters in the embodiment of the present application being carried out on the bank server side.

[0068] The method provided in the embodiment of the present application can instantly send the pending matters and reminder information of the pending matters to the terminal and / or instant messaging client of the person handling the pending matters, so that the person handling the pending matters can conveniently handle the corresponding pending matters, and when the person handling the matters encounters abnormal handling matters, he or she can register them for record, so as to conveniently provide feedback on the abnormal handling matters, and effectively avoid the occurrence of untimely information sharing of abnormal handling matters.

[0069] The method of the embodiment of the present application is specifically introduced below:

[0070] In a possible implementation, before obtaining at least one pending item and at least one processing personnel corresponding to the pending item, maintenance processing of the item manager for at least one pending item and configuration processing of the processing personnel corresponding to the at least one pending item can also be obtained, and the maintenance processing includes at least one of the following: adding processing, viewing processing, modifying processing, deleting processing and reviewing processing. Among them, obtaining at least one pending item and at least one processing personnel corresponding to the pending item includes: obtaining at least one pending item after maintenance processing by the item manager, and obtaining the processing personnel corresponding to the at least one pending item after configuration processing by the item manager.

[0071] In a possible implementation, the processing result of the processing personnel through their terminal or instant messaging client for the corresponding pending items includes:

[0072] The receiving processing personnel completes the first processing result of the corresponding pending items through their terminal or instant messaging client, and records the first processing result; or,

[0073] The receiving processing personnel transfer the corresponding pending items to other processing personnel for processing through their terminals or instant messaging clients, and record the flow processing results.

[0074] In a possible implementation, after receiving the flow processing result that the processing personnel transfers the corresponding pending items to other processing personnel for processing through their terminals or instant messaging clients, the method further includes:

[0075] Send reminder information of the transferred pending items to the terminals and / or instant messaging clients of other processing personnel. The transferred pending items are pending items that the processing personnel transfer to other processing personnel through their terminals or instant messaging clients.

[0076] In a possible implementation, before receiving the record registration made by the processing personnel according to the event type of the abnormal processing matter, it also includes:

[0077] Determine the filing and registration element template for filing and registration;

[0078] The receiving and processing personnel shall register the abnormal handling matters according to the event type, including:

[0079] The receiving and processing personnel shall register the exception handling matters according to the event type of the exception handling matters and the registration element template.

[0080] In a possible implementation, after receiving the record registration made by the processing personnel according to the event type of the abnormal processing matter, it also includes:

[0081] Receive a processing request for at least one of modification processing, deletion processing and viewing processing of a registered exception processing item, and perform corresponding processing on the registered exception processing item according to the request processing.

[0082] The following takes the banking application scenario as an example to introduce the processing process of the items to be processed:

[0083] 1. The reminder part of pending items supports event maintenance at the head office and branch levels. The bank system can send pending items and reminder information to designated processing personnel at a specified time. For example, by sending pending items and reminder information of pending items to the designated processing personnel's terminal (such as smart phones, tablets, etc.) or instant messaging client (such as enterprise WeChat), correspondingly, the designated processing personnel receive the pending items through their terminal or instant messaging client and process them.

[0084] Specifically, Figure 2 As shown, parameter administrator A can register and maintain events that need to be reminded (i.e., pending matters) in the banking system and set matter processing personnel (i.e., personnel who handle pending matters); the banking system can assign review tasks to parameter administrator B so that parameter administrator B can handle the pending review tasks. Correspondingly, the banking system receives the review task processing of parameter administrator B; the banking system can assign reminder tasks to corresponding task processing personnel, such as sending pending matters and reminder information of pending matters to the corresponding task processing personnel. Task processing personnel can handle pending matters or transfer pending matters to others for processing. Correspondingly, the banking system receives the processing results of the task processing personnel, including the first processing result of the task processing personnel completing their corresponding pending matters, and also including the flow processing result of the task processing personnel transferring their corresponding pending matters to other processing personnel for processing.

[0085] This means that the parameter administrator can configure work reminder handlers (i.e., handlers of pending items) in the banking system, and maintain the work items that need to be reminded (i.e., pending items), including adding, viewing, modifying, deleting, and viewing review records of work items that need to be reminded, and also includes reviewing work items that need to be reminded but are in a pending review state that are not maintained by the person himself. Among them, the banking system can automatically and regularly generate reminder tasks for pending items in accordance with the reminder rules that have come into effect, so as to remind the handlers of pending items to handle the work items or work tasks (i.e., pending items) transferred to him / her, and record the processing results. The banking system can summarize the processing status of work items for the parameter administrator to query.

[0086] In one example, the head office parameter administrator can maintain and review the work reminders maintained by the head office (i.e., pending items), and can also configure the head office and branch work reminder responsible personnel and head office and branch work reminder processing personnel, as well as review the head office work reminders that are not maintained by the person himself. The branch parameter administrator can maintain and review the work reminders maintained by the branch, and can also configure the branch work reminder responsible personnel and branch work reminder processing personnel, as well as review the branch work reminders that are not maintained by the person himself.

[0087] In one example, in the work reminder task processing page, the work reminder processing personnel can process the work items (i.e., items to be processed) for which they are responsible through their terminals or instant messaging clients, obtain the corresponding first processing results (e.g., processing completed), and synchronize the first processing records to the bank system, i.e., the bank system receives the first processing results and records the first processing results. The work reminder processing personnel can also forward the work items for which they are responsible and whose task processing status is "unfinished" to another processing personnel for reprocessing through their terminals or instant messaging clients. At this time, the bank system receives the flow processing results of the processing personnel transferring their corresponding work items to other processing personnel for processing through their terminals or instant messaging clients, and records the flow processing results.

[0088] In actual applications, the work reminder items maintained by the head office can select reminder institutions such as the head office and branches. The reminder institutions of the head office and branches have a default priority handler for work reminders (i.e., the person responsible for work reminders). After receiving the work task, the person responsible for work reminders can handle it himself or transfer it to others. Among them, when transferring it to others, the head office staff can transfer it to the head office staff, and the branch staff can transfer it to the personnel within the jurisdiction. It should be noted that the work reminder items maintained by the branch can only select the institutions within the jurisdiction. The institutions within the jurisdiction have a default priority handler for work reminders. The responsible handler can transfer it to others for processing. Usually, the responsible handler of the branch can only transfer it to the responsible handler within the jurisdiction.

[0089] Usually, the head office work reminder task handler can inquire about the processing status of the reminder tasks transferred to him / her; the branch work reminder task handler can inquire about the processing status of the reminder tasks transferred to him / her; the sub-branch work reminder task handler can inquire about the processing status of the reminder tasks transferred to him / her.

[0090] In one example, after receiving the flow processing results in which the processing personnel transfers the corresponding pending items to other processing personnel for processing through their terminals or instant messaging clients, the bank system may also send reminder information of the transferred pending items to the terminals and / or instant messaging clients of other processing personnel so that other processing personnel may process the newly received pending items, wherein the transferred pending items are pending items that the processing personnel transfer to other processing personnel through their terminals or instant messaging clients.

[0091] 2. In the filing and registration part, the banking system predefines event categories. When task handlers (such as accountants) encounter emergencies (i.e., abnormal handling matters), they can select the appropriate event category for filing and registration through WeChat for Enterprise. Filing and registration matters support internal reading and query.

[0092] Specifically, Figure 3 As shown, parameter management personnel can define filing and registration events in the banking system and set the personnel who can register and view them. Registration personnel (i.e., personnel who handle exception handling matters or filing and registration personnel) can add new matters in the banking system, such as adding exception handling matters and event types of adding exception handling matters. They can also review matters in the banking system and view their own filed and registered matters.

[0093] This means that parameter administrators can pre-define event categories in the banking system, that is, pre-define event types for exception handling matters. When accountants (i.e., task handlers) encounter emergencies (i.e., exception handling matters), they can select appropriate event categories through their terminals or corporate WeChat to file and register the emergencies. Filing and registration supports both public and private situations. In one example, the person in charge of an institution can query the publicly registered matters under the institution (i.e., publicly registered emergencies), the person in charge of a branch can view the publicly registered matters within the jurisdiction of the institution and branches, and the head office can view the publicly registered matters of the institution and the entire bank.

[0094] The staff of this institution can register the abnormal handling items in the banking system, including adding, modifying, deleting and querying the item classification. It supports querying the published registration items, the head office checks the items of this institution, the branch checks the items disclosed within the jurisdiction and the items of this institution, and the head office checks the items disclosed by the whole bank and the items of this institution.

[0095] In addition, the banking system also supports the authorized person to maintain the template of the registration element, that is, the banking system determines the filing registration element template for filing registration. Correspondingly, when the banking system receives the filing registration performed by the processing personnel according to the event type of the abnormal processing matter, the processing personnel will perform the filing registration for the abnormal processing matter according to the filing registration element template based on the event type of the abnormal processing matter. Among them, after the registration element is maintained, it needs to be reviewed and approved by the parameter administrator before it can be used. The banking system also supports users to query the detailed information of the registration elements and supports transferring the content of the registration of important matters to others for confirmation.

[0096] It should be noted that for reminders of pending matters, the following constraints need to be noted:

[0097] 1. The PC side of the banking system can complete the processing of reminders (i.e. pending matters), and the enterprise WeChat can also complete the confirmation of related tasks and matters. Among them, the PC side of the banking system and the enterprise WeChat side should be kept synchronized.

[0098] 2. The enterprise WeChat terminal can simplify the necessary display fields. Usually, the three tabs of "Pending", "Processed" and "Process Query" should be kept on the tab.

[0099] 3. For tasks that require reminders (i.e. pending matters), once the relevant operators confirm that they have been processed, no more reminders will be given.

[0100] 4. Support batch reading.

[0101] 5. The "Reminder List" is generated daily by the banking system based on the institution number and date. The "Reminder List" should display all pending items that the institution has reminded on that day. Among them, items that "do not need to be reminded" can be fixedly arranged in the front (the number of reminders is 0), and items that "need to be reminded" can be arranged in the order of the earliest reminder time. Reminder items can be configured by day, week, month, quarter, half year, year, etc. If the reminder item is configured by day, it will be automatically added to the work reminder list of the day.

[0102] 6. PC query results can be exported and printed.

[0103] 7. Event maintenance supports modification and deletion.

[0104] It should be noted that for the filing and registration of exception handling matters, the following constraints need to be noted:

[0105] 1. The PC side of the bank system can complete the registration of reminders, and the enterprise WeChat side can also complete the registration of reminders. The PC side of the bank system and the enterprise WeChat side should be kept synchronized.

[0106] 2. The enterprise WeChat terminal can simplify the display of necessary fields. Usually, the three tabs of "Registered", "To be read" and "Process query" should be maintained on the tab.

[0107] 3. For the pending items that have been reviewed, the bank system will remind the person who received the pending items.

[0108] 4. Support batch reading.

[0109] 5. The "Registration List" is generated daily by the banking system based on institution number and date. The "Registration List" should show all registration items registered by the institution on that day (including those registered by oneself and those shared by others). Among them, the items registered by oneself are arranged in chronological order first, and the items shared are arranged in chronological order last.

[0110] 6. PC query results can be exported and printed.

[0111] in, Figure 4 A schematic diagram of the processing process of reminders of pending items is given. Figure 4 The following processing steps are included:

[0112] Step S401: The authorized personnel register and maintain the event. For example, the operation personnel (i.e., the authorized personnel) first register and maintain the event that needs to be reminded on the bank system;

[0113] Step S402: The authorized personnel sets the reminder personnel for the event, for example, the authorized personnel of each organization sets the reminder personnel for the event;

[0114] Step S403: the system generates a reminder task, for example, the system generates a reminder task according to parameter settings;

[0115] Step S404: The task processor processes the task. For example, by double-clicking an unprocessed task, the task processor can perform the following processing: reading completed / processed / other / transfer to other personnel;

[0116] Step S405, determine whether the processing result is processed or transferred to others for processing. For example, a query on work reminder items can be initiated through the PC end of the banking system, such as querying whether the task handler has processed the pending items for which he is responsible, or querying whether the task handler has transferred the pending items for which he is responsible to others for processing. When it is determined that the pending items for which the task handler is responsible have been processed, the reminder is ended. When it is determined that the task handler has transferred the pending items for which he is responsible to others for processing, a reminder for the pending items of others is regenerated, and the above steps S403 to S405 are repeated.

[0117] In a specific work reminder example, when the operations department needs to send a work reminder to a task processor (such as an accountant), the following operations can be performed: First, the operations department handler logs in to the system and submits a new work reminder item; then, the operations department reviewer logs in to the system and selects the work reminder item to be reviewed for review; then, the accountant logs in to the system -> clicks on the task processing menu -> clicks to process, where the work reminder task can be processed accordingly based on the task business category; then, the operations department handler logs in to the system, clicks on the task processing status query menu, selects a work reminder task, clicks to view, and checks to see if the work reminder task details are correct.

[0118] also, Figure 5 A schematic diagram of the process of filing and registering exception handling matters is given. Figure 5 The following processing steps are included:

[0119] Step S501: The authorized personnel classify and define the filing and registration items. For example, the operation personnel (i.e., the authorized personnel) first classify and define the filing and registration events on the system;

[0120] Step S502: authorized personnel can register and view personnel when setting items, for example, authorized personnel of each organization can register and view personnel when setting items;

[0121] Step S503, the registrant registers the items. For example, the registrant can register items in the "Registration" module of the enterprise WeChat or in the "Add Items" or "Query Shared Items" of the PC terminal;

[0122] Step S504, the system reviews matters. For example, a registrant can view the events he or she has registered and the matters reviewed by others. It can also support work processors (such as accountants) to set vacation dates and holiday task processing agents.

[0123] In the specific instance of creating a record registration, the operation department needs to add a registration book template. When using this template to register an item, it needs confirmation from others to take effect. Specifically, the following steps are performed: first, the person in charge of the operation department logs into the system -> adds a registration element template -> sets it to require confirmation from others -> submits when the addition is complete; then, the reviewer of the operation department logs into the system to review and approve the registration book in the review status.

[0124] In the specific use of filing and registration examples, when the task handler encounters a problem and needs to promptly file information that requires confirmation from others, the following processing can be performed: First, the accountant logs in to the system and adds a new item registration on the operation item registration page, while selecting the template that requires confirmation from others and submitting it; then, the person in charge logs in to the system and reviews the item registration to make it effective.

[0125] Figure 6 A schematic diagram of a structure of a processing device for processing items to be processed provided in another embodiment of the present application, such as Figure 6 As shown, the apparatus 600 may include a first acquisition module 601, a first sending module 602 and a first receiving module 603, wherein:

[0126] The first acquisition module 601 is used to acquire at least one pending matter and at least one processing personnel corresponding to the pending matter;

[0127] The first sending module 602 is used to send the corresponding pending items and reminder information of the pending items to the terminal and / or instant messaging client of the processing personnel corresponding to at least one pending item based on the predetermined reminder rule, so that the processing personnel can process the corresponding pending items;

[0128] The first receiving module 603 is used to receive the processing results of the processing personnel through their terminals or instant messaging clients for the corresponding pending items, and to receive the filing registration made by the processing personnel according to the event type of the abnormal processing items.

[0129] In a possible implementation, the method further includes a second acquisition module;

[0130] The second acquisition module is used to acquire the maintenance processing of at least one pending item by the item manager and the configuration processing of the processing personnel corresponding to at least one pending item, wherein the maintenance processing includes at least one of the following: adding processing, viewing processing, modifying processing, deleting processing and reviewing processing;

[0131] The first acquisition module is used to acquire at least one pending item after maintenance and processing by the item management personnel, and to acquire the processing personnel corresponding to at least one pending item after configuration and processing by the item management personnel.

[0132] In a possible implementation, when receiving the processing result of the processing personnel through their terminal or instant messaging client for the corresponding pending items, the first receiving module is used to:

[0133] The receiving processing personnel completes the first processing result of the corresponding pending items through their terminal or instant messaging client, and records the first processing result; or,

[0134] The receiving processing personnel transfer the corresponding pending items to other processing personnel for processing through their terminals or instant messaging clients, and record the flow processing results.

[0135] In a possible implementation, it also includes a forwarding module;

[0136] The forwarding module is used to send reminder information of the transferred pending items to the terminals and / or instant messaging clients of other processing personnel. The transferred pending items are pending items that the processing personnel transfer to other processing personnel through their terminals or instant messaging clients.

[0137] In a possible implementation, it further includes a determination module;

[0138] A determination module, used to determine the filing registration element template for filing registration;

[0139] When receiving the record registration made by the processing personnel according to the event type of the abnormal processing matter, the first receiving module is used to:

[0140] The receiving and processing personnel shall register the exception handling matters according to the event type of the exception handling matters and the registration element template.

[0141] In a possible implementation, the device further includes a second receiving module;

[0142] The second receiving module is used to receive a processing request for at least one of modification processing, deletion processing and viewing processing of the registered exception processing items, and perform corresponding processing on the registered exception processing items according to the request processing.

[0143] The device provided in the embodiment of the present application can instantly send the pending matters and reminder information of the pending matters to the terminal and / or instant messaging client of the person handling the pending matters, so that the person handling the pending matters can conveniently handle the corresponding pending matters, and when the person handling the matters encounters abnormal handling matters, he or she can register them for record, so as to conveniently provide feedback on the abnormal handling matters, and effectively avoid the occurrence of untimely information sharing of abnormal handling matters.

[0144] It should be noted that this embodiment is an apparatus embodiment corresponding to the above-mentioned method embodiment, and this embodiment can be implemented in conjunction with the above-mentioned method embodiment. The relevant technical details mentioned in the above-mentioned method embodiment are still valid in this embodiment, and in order to reduce repetition, they are not repeated here. Accordingly, the relevant technical details mentioned in this embodiment can also be applied in the above-mentioned method embodiment.

[0145] Another embodiment of the present application provides an electronic device, such as Figure 7 As shown, Figure 7 The electronic device 700 shown includes: a processor 701 and a memory 703. The processor 701 and the memory 703 are connected, such as through a bus 702. Further, the electronic device 700 may also include a transceiver 704. It should be noted that in actual applications, the transceiver 704 is not limited to one, and the structure of the electronic device 700 does not constitute a limitation on the embodiments of the present application.

[0146] The processor 701 is used in the embodiment of the present application to implement Figure 6 The functions of the first acquisition module, the first sending module and the first receiving module are shown. The transceiver 704 includes a receiver and a transmitter.

[0147] Processor 701 may be a CPU, a general processor, a DSP, an ASIC, an FPGA or other programmable logic device, a transistor logic device, a hardware component or any combination thereof. It may implement or execute various exemplary logic blocks, modules and circuits described in conjunction with the disclosure of this application. Processor 701 may also be a combination that implements computing functions, such as a combination of one or more microprocessors, a combination of a DSP and a microprocessor, etc.

[0148] The bus 702 may include a path to transmit information between the above components. The bus 702 may be a PCI bus or an EISA bus, etc. The bus 702 may be divided into an address bus, a data bus, a control bus, etc. For ease of representation, Figure 7 Only one thick line is used in the diagram, but this does not mean that there is only one bus or only one type of bus.

[0149] The memory 703 may be a ROM or other type of static storage device that can store static information and instructions, a RAM or other type of dynamic storage device that can store information and instructions, or an EEPROM, a CD-ROM or other optical disk storage, an optical disk storage (including a compressed optical disk, a laser disk, an optical disk, a digital versatile disk, a Blu-ray disk, etc.), a magnetic disk storage medium or other magnetic storage device, or any other medium that can be used to carry or store the desired program code in the form of instructions or data structures and can be accessed by a computer, but is not limited thereto.

[0150] The memory 703 is used to store the application code for executing the solution of the present application, and the execution is controlled by the processor 701. The processor 701 is used to execute the application code stored in the memory 703 to implement Figure 6 The illustrated embodiment provides actions of a device for processing items to be processed.

[0151] The electronic device provided in the embodiment of the present application includes a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the program, the following can be achieved: obtaining at least one pending item and at least one processing personnel corresponding to the pending item; then, based on a predetermined reminder rule, sending the corresponding pending item and reminder information of the pending item to the terminal and / or instant messaging client of the processing personnel corresponding to the at least one pending item, so that the processing personnel can process the corresponding pending item; then, receiving the processing result of the processing personnel processing the corresponding pending item through their terminal or instant messaging client, and receiving the filing registration made by the processing personnel according to the event type of the abnormal processing item.

[0152] The embodiment of the present application provides a computer-readable storage medium, on which a computer program is stored, and when the program is executed by a processor, the method shown in the above embodiment is implemented. Among them, the pending items and the reminder information of the pending items can be sent to the terminal and / or instant messaging client of the person handling the pending items in real time, so that the person handling the pending items can conveniently handle the corresponding pending items, and when the person handling the abnormal items encounters, the person handling the abnormal items can register them for record, so that the abnormal items can be conveniently fed back, effectively avoiding the occurrence of untimely information sharing of abnormal items.

[0153] The computer-readable storage medium provided in the embodiments of the present application is applicable to any embodiment of the above method.

[0154] It should be understood that, although the steps in the flowchart of the accompanying drawings are displayed in sequence as indicated by the arrows, these steps are not necessarily executed in sequence in the order indicated by the arrows. Unless otherwise specified herein, there is no strict order restriction on the execution of these steps, and they can be executed in other orders. Moreover, at least a part of the steps in the flowchart of the accompanying drawings may include multiple sub-steps or multiple stages, and these sub-steps or stages are not necessarily executed at the same time, but can be executed at different times, and their execution order is not necessarily sequential, but can be executed in turn or alternately with other steps or at least a part of the sub-steps or stages of other steps.

[0155] The above description is only a partial implementation method of the present application. It should be pointed out that for ordinary technicians in this technical field, several improvements and modifications can be made without departing from the principles of the present application. These improvements and modifications should also be regarded as the scope of protection of the present application.

Claims

1. A method for processing pending matters, characterized in that: Applicable to servers, including: Obtain at least one pending matter and a processing person corresponding to the at least one pending matter; Based on a predetermined reminder rule, the corresponding pending item and reminder information of the pending item are sent to the terminal and / or instant messaging client of the processing personnel corresponding to the at least one pending item, so that the processing personnel can process the corresponding pending item; The processing results of the processing personnel through their terminals or instant messaging clients for the corresponding pending items, as well as the filing registration made by the processing personnel according to the event type of the abnormal processing items; Before obtaining at least one pending matter and a processing person corresponding to the at least one pending matter, the method further includes: Obtaining maintenance processing of the at least one pending item by the item manager and configuration processing of the processing personnel corresponding to the at least one pending item, wherein the maintenance processing includes at least one of the following: adding processing, viewing processing, modifying processing, deleting processing and reviewing processing; The obtaining of at least one pending matter and a processing person corresponding to the at least one pending matter includes: Acquire the at least one pending item after maintenance and processing by the item manager, and acquire the processing personnel corresponding to the at least one pending item after configuration and processing by the item manager; The processing result of the receiving processing personnel processing the corresponding pending items through their terminals or instant messaging clients includes: The receiving processing personnel completes the first processing result of the corresponding pending items through their terminal or instant messaging client, and records the first processing result; or, The receiving processing personnel transfers the corresponding pending items to other processing personnel for processing through their terminals or instant messaging clients, and records the transfer processing results; After the receiving processing personnel transfers the corresponding pending items to other processing personnel for processing through their terminals or instant messaging clients, the following further includes: Sending reminder information of the transferred pending items to the terminal and / or instant messaging client of the other processing personnel, wherein the transferred pending items are pending items transferred by the processing personnel to the other processing personnel through their terminal or instant messaging client; Before the receiving and processing personnel carry out the filing and registration according to the event type of the abnormal handling matter, it also includes: Determine the filing registration element template for the filing registration; The receiving and processing personnel shall file and register according to the event type of the abnormal handling matter, including: The receiving and processing personnel perform filing and registration of the exception handling matter according to the event type of the exception handling matter and the filing and registration element template; After the receiving and processing personnel have registered the abnormal handling event type, it also includes: A processing request for at least one of modification processing, deletion processing and viewing processing of a registered exception processing item is received, and the registered exception processing item is processed accordingly according to the processing request.

2. A device for processing pending items, characterized in that: include: A first acquisition module is used to acquire at least one pending matter and a processing person corresponding to the at least one pending matter; A first sending module is used to send the corresponding pending items and reminder information of the pending items to the terminals and / or instant messaging clients of the processing personnel corresponding to the at least one pending item based on the predetermined reminder rules, so that the processing personnel can process the corresponding pending items; The first receiving module is used to receive the processing results of the processing personnel through their terminals or instant messaging clients for the corresponding pending items, and to receive the filing registration made by the processing personnel according to the event type of the abnormal processing items; Also includes a second acquisition module; The second acquisition module is used to acquire the maintenance processing of the at least one pending item by the item manager and the configuration processing of the processing personnel corresponding to the at least one pending item, wherein the maintenance processing includes at least one of the following: adding processing, viewing processing, modifying processing, deleting processing and reviewing processing; The first acquisition module is used to acquire the at least one pending item after maintenance and processing by the item manager, and to acquire the processing personnel corresponding to the at least one pending item after configuration and processing by the item manager; The processing result of the receiving processing personnel processing the corresponding pending items through their terminals or instant messaging clients includes: The receiving processing personnel completes the first processing result of the corresponding pending items through their terminal or instant messaging client, and records the first processing result; or, The receiving processing personnel transfers the corresponding pending items to other processing personnel for processing through their terminals or instant messaging clients, and records the transfer processing results; After the receiving processing personnel transfers the corresponding pending items to other processing personnel for processing through their terminals or instant messaging clients, the following further includes: Sending reminder information of the transferred pending items to the terminal and / or instant messaging client of the other processing personnel, wherein the transferred pending items are pending items transferred by the processing personnel to the other processing personnel through their terminal or instant messaging client; Before the receiving and processing personnel carry out the filing and registration according to the event type of the abnormal handling matter, it also includes: Determine the filing registration element template for the filing registration; The receiving and processing personnel shall file and register according to the event type of the abnormal handling matter, including: The receiving and processing personnel perform filing and registration of the exception handling matter according to the event type of the exception handling matter and the filing and registration element template; After the receiving and processing personnel have registered the abnormal handling event type, it also includes: A processing request for at least one of modification processing, deletion processing and viewing processing of a registered exception processing item is received, and the registered exception processing item is processed accordingly according to the processing request.

3. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that: When the processor executes the program, the method according to claim 1 is implemented.

4. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, which implements the method of claim 1 when executed by a processor.

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