Business interaction method, computer device and readable storage medium

Abstract

One or more embodiments of the present specification provide a service interaction method, a computer device, and a readable storage medium, wherein the service interaction method includes: displaying multiple first service identifiers; in response to a selection operation of at least one first service identifier, displaying multiple second service identifiers belonging to the corresponding first service identifier along the edge of the display area of ​​the corresponding first service identifier; in response to a selection operation of a second service identifier, displaying the service content corresponding to the corresponding second service identifier; wherein each of the multiple first service identifiers corresponds to multiple second service identifiers; different first service identifiers are used to represent different primary services; and among the multiple second service identifiers corresponding to each first service identifier, different second service identifiers are used to represent different sub-services included in the corresponding primary service. The service interaction method can enhance the user's interaction experience.

Description

Technical Field

[0001] The present specification relates to the field of data interaction technology, and in particular to a business interaction method, a computer device, and a readable storage medium. Background Art

[0002] At present, display screens are usually set up in places such as financial service institutions, exhibitions, product launches, museums, and large shopping malls to display services or products, introduce services or promote services or products. For example, in a financial service institution such as a bank, a large screen is usually set up to display corporate culture or product information. However, such existing display screens usually have the problem of monotonous display content and single function, which makes it difficult to attract users' attention and has poor promotion effect on services or products. Summary of the invention

[0003] In view of this, one or more embodiments of this specification propose a service interaction method, a computer device, and a readable storage medium.

[0004] One or more embodiments of this specification provide a service interaction method, including:

[0005] Displaying multiple first service identifiers;

[0006] In response to a selection operation of at least one first service identifier, displaying a plurality of second service identifiers belonging to the corresponding first service identifier along an edge of a display area of ​​the corresponding first service identifier;

[0007] In response to a selection operation on a second service identifier, displaying service content corresponding to the corresponding second service identifier;

[0008] Among them, each of the multiple first business identifiers corresponds to multiple second business identifiers; different first business identifiers are used to represent different primary businesses; among the multiple second business identifiers corresponding to each first business identifier, different second business identifiers are used to represent different sub-businesses included in the corresponding primary business.

[0009] Optionally, in response to the selection operation of at least one first service identifier, displaying a plurality of second service identifiers belonging to the corresponding first service identifier along an edge of a display area of ​​the corresponding first service identifier includes:

[0010] In response to a selection operation on a first service identifier, the size of the corresponding first service identifier is enlarged and displayed;

[0011] Along the edge of the display area of ​​the enlarged first service identifier, a plurality of second service identifiers belonging to the corresponding first service identifier are displayed at intervals.

[0012] Optionally, after the selecting operation in response to at least one first service identifier, the method further includes:

[0013] The adjacent first service identifier of the corresponding first service identifier is displayed in reduced size, or the display position of the adjacent first service identifier of the corresponding first service identifier is moved in a direction away from the corresponding first service identifier.

[0014] Optionally, after the responding to the selection operation of at least one first service identifier, the method further includes: hiding adjacent first service identifiers of the corresponding first service identifier.

[0015] Optionally, displaying the plurality of first service identifiers includes: displaying a preset shape, and displaying the plurality of first service identifiers at positions on both sides of the preset shape;

[0016] The step of enlarging the size of the corresponding first service logo and displaying the logo comprises: a display position of the enlarged and displayed first service logo and the preset shape at least partially overlap.

[0017] Optionally, the method further includes:

[0018] In response to the selection operation on the enlarged first service identifier, the size of the corresponding first service identifier is reduced and displayed, and a plurality of second service identifiers belonging to the corresponding first service identifier are hidden.

[0019] Optionally, after responding to the selection operation of a second service identifier, the method further includes: moving the display position of the corresponding second service identifier to a preset position along the edge of the display area of ​​the corresponding first service identifier.

[0020] Optionally, after responding to the selection operation of a second service identifier, the method further includes: moving the display positions of other second service identifiers belonging to the same first service identifier as the corresponding second service identifier toward a preset direction along the edge of the display area of ​​the corresponding first service identifier.

[0021] Optionally, the step of moving the display positions of other second service identifiers belonging to the same first service identifier as the corresponding second service identifier toward a preset direction along an edge of a display area of ​​the corresponding first service identifier includes:

[0022] N adjacent second service identifiers in the first direction of the corresponding second service identifier move along the first direction, and M adjacent second service identifiers in the second direction of the corresponding second service identifier move along the second direction;

[0023] Among them, the first direction is the moving direction of the corresponding second service identifier, the second direction is the direction opposite to the first direction, the number of other second service identifiers belonging to the same first service identifier as the corresponding second service identifier is K, K is greater than or equal to N+M, K is a positive integer, N and M are integers greater than or equal to 0, and N and M are not 0 at the same time.

[0024] Optionally, the displaying of the service content corresponding to the corresponding second service identifier includes:

[0025] The service content corresponding to the corresponding second service identifier is displayed at a display position where the corresponding second service identifier is away from the first service identifier and close to the corresponding second service identifier.

[0026] Optionally, the step of moving the display positions of other second service identifiers belonging to the same first service identifier as the corresponding second service identifier toward a preset direction along an edge of a display area of ​​the corresponding first service identifier includes:

[0027] Move other second service identifiers that belong to the same first service identifier as the corresponding second service identifier along the first direction;

[0028] The first direction is the moving direction of the corresponding second service identifier.

[0029] Optionally, the displaying of the service content corresponding to the corresponding second service identifier includes:

[0030] The service content corresponding to the corresponding second service identifier is displayed at the center of the display area of ​​the first service identifier to which the corresponding second service identifier belongs.

[0031] Optionally, in response to the selection operation of at least one first service identifier, displaying a plurality of second service identifiers belonging to the corresponding first service identifier along an edge of a display area of ​​the corresponding first service identifier includes:

[0032] In response to a selection operation of at least one first service identifier, a plurality of third service identifiers belonging to the corresponding first service identifier and a second service identifier belonging to the preset third service identifier are displayed along an edge of a display area of ​​the corresponding first service identifier;

[0033] Among them, each first business identifier corresponds to multiple third business identifiers; each third business identifier corresponds to multiple second business identifiers; among the multiple third business identifiers corresponding to each first business identifier, different third business identifiers are used to represent different secondary businesses included in the corresponding primary business; among the multiple second business identifiers corresponding to each third business identifier, different second business identifiers are used to represent different sub-businesses included in the corresponding secondary business.

[0034] Optionally, the second service logo is displayed in a first edge area of ​​a display area of ​​the first service logo, and the third service logo is displayed in a second edge area of ​​a display area of ​​the first service logo.

[0035] Optionally, the displaying of the service content corresponding to the corresponding second service identifier includes:

[0036] The service content corresponding to the corresponding second service identifier is displayed at the center of the display area of ​​the first service identifier to which the corresponding second service identifier belongs.

[0037] Optionally, after the response to the selection operation of at least one first service identifier, the method further includes: displaying the service content corresponding to the preset second service identifier belonging to the preset third service identifier in the center of the display area of ​​the corresponding first service identifier.

[0038] Optionally, the method further includes:

[0039] In response to a selection operation of a third service identifier different from the preset third service identifier, a second service identifier belonging to the corresponding third service identifier is displayed.

[0040] Optionally, different first service identifiers are used to represent primary services at different service stages within a service cycle.

[0041] Optional,

[0042] Before displaying the plurality of first business identifiers, the method further comprises: when a target object is detected, displaying a business mode selection control, wherein the business mode selection control includes at least two selectable business mode options, and different business modes correspond to different types of business audiences;

[0043] The displaying of the plurality of first service identifiers further comprises: in response to a selection operation on an option of the service mode, displaying the plurality of first service identifiers belonging to the corresponding service mode.

[0044] One or more embodiments of the present specification provide a computer device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the service interaction method provided in the aforementioned embodiments when executing the program.

[0045] One or more embodiments of the present specification provide a computer-readable storage medium on which a computer program is stored. When the program is executed by a processor, the service interaction method provided by the aforementioned embodiment is implemented.

[0046] From the above description, it can be seen that the business interaction method provided in one or more embodiments of this specification can dynamically display the business according to the user's selection operation of the business identifier, which can enhance the user's interactive experience, help attract user attention, and enhance the promotion effect of the business. BRIEF DESCRIPTION OF THE DRAWINGS

[0047] In order to more clearly illustrate one or more embodiments of the present specification or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only one or more embodiments of the present specification. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0048] Figure 1 is a flow chart of a business interaction method according to one or more embodiments of this specification;

[0049] Figure 2 is a schematic diagram of a business interaction interface according to one or more embodiments of this specification;

[0050] Figure 3 yes Figure 2 An actual display effect diagram of the interface shown;

[0051] Figure 4 is a schematic diagram of an interface for presenting each primary service identifier according to one or more embodiments of this specification;

[0052] Figure 5 yes Figure 4 An actual display effect diagram of the interface shown;

[0053] Figure 6 It is a schematic diagram of an interface showing a secondary service identifier at the edge of a primary service identifier according to one or more embodiments of this specification;

[0054] Figure 7 yes Figure 6 An actual display effect diagram of the interface shown;

[0055] Figure 8 yes Figure 6 Another actual display effect diagram of the interface shown;

[0056] Fig. 9 is a schematic diagram of an interface for displaying a business QR code according to one or more embodiments of this specification;

[0057] Fig.10 yes Fig. 9 An actual display effect diagram of the interface shown;

[0058] Fig.11 is a schematic diagram of an interface for displaying business content according to one or more embodiments of this specification;

[0059] Fig.12 yes Fig.11 An actual display effect diagram of the interface shown;

[0060] Fig.13 It is an actual display effect diagram showing the intermediate service identification and service content according to one or more embodiments of this specification;

[0061] Fig.14 is another schematic diagram of an interface for displaying business content according to one or more embodiments of this specification;

[0062] Fig.15 is a schematic diagram of a business interaction system according to one or more embodiments of this specification;

[0063] Fig.16 is a block diagram of a service interaction device according to one or more embodiments of this specification;

[0064] Fig.17 is a schematic diagram of an electronic device according to one or more embodiments of the present specification. DETAILED DESCRIPTION

[0065] In order to make the objectives, technical solutions and advantages of the present disclosure more clearly understood, the present disclosure is further described in detail below in combination with specific embodiments and with reference to the accompanying drawings.

[0066] It should be noted that, unless otherwise defined, the technical terms or scientific terms used in one or more embodiments of this specification should be understood by people with ordinary skills in the field to which this disclosure belongs. The words "first", "second" and similar words used in one or more embodiments of this specification do not indicate any order, quantity or importance, but are only used to distinguish different components.

[0067] Figure 1 is a flow chart of a business interaction method according to one or more embodiments of this specification. Figure 1 As shown, the method includes:

[0068] Step 101: When a target object is detected, a business model selection control is displayed, wherein the business model selection control includes at least two selectable business model options, and different business models correspond to different types of business audiences.

[0069] In one or more embodiments of the present specification, the above-mentioned business interaction method may be executed by an electronic device having a display, for example, a large visual screen of a bank or other service institution.

[0070] The business may include, for example, business products corresponding to Internet or financial services.

[0071] In one or more embodiments of the present specification, a business mode selection control may be displayed in a display, and the display may include a touch screen, for example. The business audience may include individuals, enterprises, and families, and accordingly, the business mode may include personal business, enterprise business, and family business. In addition, other business modes other than personal business, enterprise business, and family business may also be included. For example, Figure 2 The user interface shown displays a business mode selection control including options of these business modes. When the user clicks or long presses an option of a business mode, it indicates that the business mode is selected. In addition, a business mode can be selected or switched from one business mode to another by sending a message to the server through the App installed on the mobile terminal device. After entering a business mode, if no operation is received within a period of time, it automatically returns to the previous menu.

[0072] In one or more embodiments of this specification, the service interaction method may further include:

[0073] Before displaying the business mode selection control, a preset video file is played; for example, when no target object is detected within the preset range of the display, a preset business promotional video can be played on the display in a loop to attract customers.

[0074] When a target object is detected, the business mode selection controls are displayed, including:

[0075] Determine whether a target object appears within a preset range of a display that plays the preset video file; for example, a radar module integrated on the display may be used to detect a target object that appears within the preset range of the display.

[0076] If the target object appears within the preset range, calling the business mode selection control;

[0077] After the business mode selection control is displayed, if the target object is not detected within the preset range of the display within a continuous preset time period, the preset video file continues to be played.

[0078] In one or more embodiments of the present specification, displaying the business mode selection control may further include: displaying the business mode selection control in a display area corresponding to the position of the target object.

[0079] Furthermore, displaying the business mode selection control may include: periodically acquiring the position of the target object at a preset time interval; after acquiring the position of the target object each time, displaying the business mode selection control at a corresponding position of the display according to the position of the target object. In this way, the business mode selection control can move with the movement of the user. For example, if the user moves to the left facing the display screen, the business mode selection control also moves to the left on the display screen accordingly, which is convenient for the user to operate.

[0080] In one or more embodiments of the present specification, when the business mode selection control is displayed, the first recommended business content recommended for the target object may be determined according to the characteristics of the target object, and the first recommended business content recommended for the target object may be displayed.

[0081] In one example, services may be pre-classified according to the user's age group, gender, and personality that match the various services. Based on this, after the user's age group is determined, the service that matches the user's age group may be selected from the pre-classified services. After the user's gender is determined, the service that matches the user's gender may be selected from the pre-classified services. After the user's clothing style is determined, the user's personality may be determined based on the user's clothing style, and then the service that matches the user's personality may be selected from the pre-classified services based on the user's personality. For example, the user's clothing style may be used to determine whether the user has a cautious personality or a rash personality, and then the service that matches the user's personality may be selected from the pre-classified services.

[0082] In another example, a business classification model may be pre-trained based on user sample data that has been labeled, where the labels may include various types of businesses, and the user sample data may include users of different age groups, genders, and clothing styles. When recommending services to users, the user's characteristics are input into the pre-trained model to obtain the type of business recommended for the user as output by the model.

[0083] For example, the first recommended service content may be displayed in a display area directly in front of the target object.

[0084] For example, the first recommended service content may be displayed in an enlarged manner or highlighted with a recommended word effect.

[0085] It is understandable that, without considering the above-mentioned functions of playing the preset video file and adjusting the display position of the business mode selection control according to the position of the target object, step 101 can also be adopted to directly display the business mode selection control without detecting the target object, that is, the display initially displays the following Figure 2 The user interface shown.

[0086] In one example, Figure 2 The actual display effect is as follows Figure 3 shown.

[0087] Step 102: In response to the selection operation of the service mode option, a plurality of primary service identifiers belonging to the corresponding service mode are displayed, wherein different primary service identifiers are used to represent different primary services.

[0088] In this embodiment, the selection operation of the business mode option is triggered by the target object (ie, the user or the customer), and multiple primary business identifiers belonging to the corresponding business mode are displayed, that is, multiple primary business identifiers belonging to the selected business mode are displayed.

[0089] In one or more embodiments of the present specification, different first-level business identifiers are used to represent first-level businesses in different business stages within a business cycle, that is, multiple first-level business identifiers can be business identifiers for multiple business stages within a business cycle, and each first-level business identifier can represent a first-level business in a business stage.

[0090] In one or more embodiments of the present specification, the business audience includes at least one of the following: individuals, enterprises, and families; when the business audience is individuals, different business stages within a business cycle include different business stages of life, that is, the primary business at different business stages within a business cycle includes the primary business at different business stages of life; when the business audience is enterprises, the different business stages within a business cycle include different business stages of enterprise development; when the business audience is a family, the different business stages within a business cycle include different business stages experienced by family members.

[0091] For example:

[0092] Personal business can be divided into the following primary business logos or primary businesses according to life stages: happy childhood, energetic youth, newlyweds, starting a family, middle-aged and happy sunset, etc. Each primary business logo is, for example, an icon of each business stage. Each primary business logo under personal business can include several secondary business logos, each of which can correspond to a product, that is, one primary business logo can include several products, for example, "happy childhood" includes products such as baby growth card, baby deposit and baby health insurance.

[0093] Family business can be divided according to the growth cycle of the family, for example, it can be divided into business stages such as creating a family, a warm family of three, and a happy family of four, that is, the family business can include first-level business logos or first-level businesses such as creating a family, a warm family of three, and a happy family of four. Each first-level business logo under the family business can also include several products, such as the first-level business logo "creating a family" can include financial services such as micro loans, housing loans, and house rentals, "a warm family of three" can include banking services such as children's education funds and health insurance, and "a happy family of four" can include financial services for house exchange, family insurance, and fund investment products.

[0094] Enterprise business can be divided according to the stage of enterprise development, for example, it can be divided into start-up period, growth period, mature period and transformation period, that is, enterprise business can include first-level business identification or first-level business such as start-up period, growth period, mature period and transformation period. Each first-level business identification under enterprise business can also include several products, such as "start-up period" can include personal business loans, business quick loans, credit enhancement, agency business registration, public accounts, financial intelligence account cards, small and micro financial service platforms, electronic banking and public financial management products.

[0095] Among them, the number and names of the business stages divided by the above three businesses, the number, names and display contents of the products included can be edited by the bank staff themselves.

[0096] In one or more embodiments of the present specification, when the first recommended business content recommended for the target object is displayed while displaying the business mode selection control, step 102 may specifically be: in response to the target object's selection operation on the business mode option, hiding or folding the first recommended business content, and displaying multiple first-level business identifiers belonging to the corresponding business model, that is, displaying the first-level business identifiers of different business stages within a business cycle of the selected business model.

[0097] The target object may be, for example, a person.

[0098] For example, the selected business model is a personal business model. Based on this, a business cycle can be a person's life. Figure 2 After selecting the personal service option on the user interface shown in the figure, the primary service logos corresponding to multiple life stages of a person's life can be displayed, such as icons of various life stages of a person, such as Figure 4 shown.

[0099] For example, when it is detected that the area corresponding to a certain business mode in the business mode selection control is clicked, long pressed, circled or dragged, the business mode can be considered to be selected, that is, the selection operation of the business mode option can be specifically set to a click operation, a long press operation, a circle selection operation, a drag operation, etc. Subsequently, the selection operation for the primary business identifier, etc. is similar.

[0100] In one example, Figure 4 The actual display effect is as follows Figure 5 shown.

[0101] In one or more embodiments of the present specification, the service interaction method may further include:

[0102] When displaying multiple first-level business identifiers belonging to the corresponding business model, or displaying first-level business identifiers of different business stages within a business cycle of the selected business model, the second recommended business content recommended for the target object is determined based on the characteristics of the target object, and the second recommended business content recommended for the target object is displayed.

[0103] It should be noted that, since the target object has already selected the business model when multiple first-level business identifiers belonging to the corresponding business model are displayed, when determining the recommended business content recommended for the target object, the recommended business content can be selected from the business corresponding to the business model, which narrows the selection range of the recommended business content and makes the recommendation more accurate.

[0104] In one or more embodiments of the present specification, the service interaction method may further include:

[0105] Before determining the recommended service content (including the first recommended service content and the second recommended service content) recommended for the target object according to the characteristics of the target object, capturing an image of the target object;

[0106] In one or more embodiments of the present specification, an image acquisition device, such as a camera, may be provided above the display, through which an image of a user (an example of the above-mentioned target object) opposite the display may be captured, and optionally, only an image of the upper body of the user may be captured.

[0107] Identify features of the target object based on the captured image of the target object;

[0108] For example, pre-labeled user images can be used as training data to train an image recognition model, wherein the user images can be pre-labeled according to at least one of the user's age group, gender, and clothing style. When the user's features are to be identified, the user's image is input into the trained image recognition model to obtain the features corresponding to the user output by the model.

[0109] For example, the collected images of users can be identified to identify the age group, gender, clothing style and other characteristics of the target object. The clothing style may include, for example, conservative, avant-garde, formal and casual styles, and these clothing styles can be mapped in advance with a variety of different character traits. Based on this, after identifying the clothing style of the target object, the character traits of the target object can be determined, so that business recommendations can be made to the target object based on the character traits of the target object in the future, so that the recommended business is more closely matched with the target object.

[0110] The characteristics of the target object include at least one of the following: the target object's age group, gender, and clothing style;

[0111] Determining the first recommended service content or the second recommended service content recommended for the target object according to the characteristics of the target object includes:

[0112] Determine the primary business identification (or business stage) corresponding to the target object according to the age group of the target object;

[0113] Select the business content that matches the target object's gender and / or dressing style from the business content included in the first-level business identification corresponding to the target object as the first recommended business content or the second recommended business content. For example, for the family business audience, when the target object's age range is 30-40 years old according to the image of the target object, it can be determined that the first-level business identification corresponding to the target object is "a warm family of three", and since the first-level business identification is pre-set with a variety of corresponding businesses, for example, the pre-set business corresponding to the first-level business identification includes: deposit business, investment and financial management business and insurance business, then the business that matches the target object's gender and / or dressing style can be selected from the three businesses. Assuming that the gender of the target object is identified as male according to the image of the target object, and the gender of the target object is pre-set as "male", the matching business includes investment and financial management business and insurance business, then the business that matches the gender of the target object can be further selected from the above-mentioned three businesses that have been determined. After further selection, it is concluded that the business that matches the target object is investment and financial management business and insurance business. In addition, when considering the target object's clothing style, the target object's personality can be determined based on the target object's clothing style. For example, if the target object's clothing style is relatively conservative, it can be determined that the target object's personality is conservative and cautious. Assuming that the businesses matching this personality type are pre-set to include deposit business and insurance business, then after comprehensively considering the target object's age group, gender and clothing style, it is finally determined that the business recommended for the target object is the insurance business.

[0114] Step 103: In response to the selection operation of at least one primary service identifier, multiple secondary service identifiers belonging to the corresponding primary service identifier are displayed along the edge of the display area of ​​the corresponding primary service identifier, wherein each of the multiple primary service identifiers corresponds to multiple secondary service identifiers.

[0115] For example, Figure 4 and Figure 5 As shown in FIG. 1 , when the service recipient is an individual, the primary service logo may be a circular icon corresponding to different life stages, such as "Happy Childhood", "Vigorous Youth", "Newlyweds" and "Happy Sunset", which are arranged horizontally on the display in sequence. Figure 6 , Figure 7 and Figure 8 As shown, in response to the target object's selection operation on at least one primary service identifier, a secondary service identifier in the form of a circular icon belonging to the selected primary service identifier is displayed at the edge of the display area of ​​the selected primary service identifier, that is, the secondary service identifier is displayed around the edge of the corresponding primary service identifier.

[0116] In one or more embodiments of the present specification, the service interaction method may further include: in response to a reselection operation on the selected primary service identifier, hiding the secondary service identifier belonging to the corresponding primary service identifier to implement a return operation. It is understandable that the return operation may also be implemented by setting a return identifier.

[0117] In one or more embodiments of the present specification, when a second recommended business content recommended for a target object is displayed when multiple first-level business identifiers belonging to a corresponding business model are displayed, step 103 may specifically include: in response to a selection operation on at least one first-level business identifier, hiding or folding the second recommended business content, and displaying multiple second-level business identifiers belonging to the corresponding first-level business identifier along the edge of the display area of ​​the corresponding first-level business identifier.

[0118] In one or more embodiments of the present specification, in response to the selection operation of at least one primary service identifier, displaying multiple secondary service identifiers belonging to the corresponding primary service identifier along the edge of the display area of ​​the corresponding primary service identifier includes:

[0119] In response to a selection operation on a primary service identifier, the size of the corresponding primary service identifier is enlarged and displayed;

[0120] Along the edge of the display area of ​​the enlarged primary service identifier, a plurality of secondary service identifiers belonging to the corresponding primary service identifier are displayed at intervals.

[0121] In this way, the primary service logo selected by the user can be highlighted, and the displayed secondary service logo can be made clear and easy to operate, thereby improving the user's interactive experience.

[0122] For example, Figure 5 , Figure 7 and Figure 8 As shown, in response to the target object's selection operation on the first-level business logo "Happy Childhood", the first-level business logo "Happy Childhood" is enlarged and displayed, and along the edge of the display area of ​​the enlarged first-level business logo "Happy Childhood", four second-level business logos in the form of circular icons belonging to the first-level business logo "Happy Childhood" are displayed at intervals.

[0123] In one or more embodiments of the present specification, the displaying of the plurality of primary service identifiers includes: displaying a preset shape, and displaying the plurality of primary service identifiers at positions on both sides of the preset shape.

[0124] Furthermore, the step of enlarging the size of the corresponding primary service logo and displaying the logo includes: the display position of the enlarged and displayed primary service logo at least partially overlaps with the preset shape.

[0125] In this way, the user's interactive experience can be further enhanced.

[0126] For example, Figure 4 and Figure 5 As shown, when the business audience is an individual, the first-level business logo can be circular icons corresponding to different life stages such as "Happy Childhood", "Vigorous Youth", "Newlyweds" and "Happy Sunset" arranged horizontally on the display in sequence, displaying a preset shape - a dynamic ribbon, and displaying the circular icons "Happy Childhood", "Vigorous Youth", "Newlyweds" and "Happy Sunset" on both sides of the dynamic ribbon, so that the first-level business logos corresponding to various stages of life are connected together through the dynamic ribbon for dynamic display. The dynamic ribbon can specifically present a floating dynamic effect, and the first-level business logos in the form of circular icons float with the floating of the ribbon and change in size with the floating of the ribbon. In addition, the first-level business logo in the form of a circular icon can also present a finger animation that simulates a click operation to attract users to click. As shown in FIG. Figure 5 , Figure 7 and Figure 8 As shown, in response to the target object's selection operation on the primary business logo "Happy Childhood", the primary business logo "Happy Childhood" is enlarged and displayed so that its display position partially overlaps with the dynamic ribbon.

[0127] In one or more embodiments of the present specification, the service interaction method may further include: in response to the selection operation of the enlarged primary service identifier, reducing the size of the corresponding primary service identifier and displaying it, and hiding multiple secondary service identifiers belonging to the corresponding primary service identifier. For example, in response to the reselection operation of the selected enlarged primary service identifier, hiding the secondary service identifiers belonging to the primary service identifier and restoring the size of the corresponding primary service identifier, so that the corresponding primary service identifier returns to the initial display size.

[0128] In one or more embodiments of the present specification, after the response to the selection operation of at least one primary service identifier, the method further includes: hiding the adjacent primary service identifiers of the corresponding primary service identifier. In this way, the primary service identifier selected by the user can be highlighted, and a display area can be reserved for displaying the secondary service identifier or for displaying the subsequent service content, etc., so as to avoid the secondary service identifiers and the like being too close to the unselected primary service identifiers or even the secondary service identifiers and the like being blocked, which can further enhance the user's interactive experience.

[0129] For example, Figure 7 As shown, in response to the selection operation of the first-level business identifications "Happy Childhood", "Vigorous Youth", "Newlyweds" and "Happy Sunset", while the second-level business identifications of the first-level business identifications "Happy Childhood", "Vigorous Youth", "Newlyweds" and "Happy Sunset" are displayed, the first-level business identifications "Starting a Family" and "Reaching Middle Age" are hidden or put away.

[0130] Furthermore, the service interaction method may further include: in response to a reselection operation on the primary service identifier, hiding the secondary service identifier belonging to the corresponding primary service identifier, and redisplaying the adjacent primary service identifier of the hidden corresponding primary service identifier.

[0131] In one or more embodiments of the present specification, after the selecting operation in response to at least one primary service identifier, the method further includes:

[0132] The adjacent first-level service logo of the corresponding first-level service logo is displayed in reduced size, or the display position of the adjacent first-level service logo of the corresponding first-level service logo is moved in a direction away from the corresponding first-level service logo.

[0133] In this way, the primary service logo selected by the user can be highlighted, and a display area can be reserved for displaying the secondary service logo or for subsequent display of service content, etc., to avoid the secondary service logo being displayed too close to the unselected primary service logo or even the secondary service logo being blocked, thereby further improving the user's interactive experience.

[0134] For example, Figure 8As shown, in response to the selection operation of the first-level business logos "Happy Childhood", "Vigorous Youth", "Newlyweds" and "Happy Sunset", while the second-level business logos of the first-level business logos "Happy Childhood", "Vigorous Youth", "Newlyweds" and "Happy Sunset" are displayed, the display size of the first-level business logos "Starting a Family" and "Middle-aged" is reduced.

[0135] In one or more embodiments of the present specification, the above-mentioned service interaction method may further include: when displaying multiple secondary service identifiers corresponding to the primary service identifier, determining a third recommended service content recommended for the target object according to the characteristics of the target object, and displaying the third recommended service content recommended for the target object. The specific determination method of determining the third recommended service content recommended for the target object according to the characteristics of the target object may be similar to the aforementioned determination of the first recommended service content or the second recommended service content recommended for the target object according to the characteristics of the target object.

[0136] In this way, recommended service content can be selected from the services corresponding to the primary service identifier selected by the target object, further narrowing the selection range of the recommended service content and making the recommendation more accurate.

[0137] For example, when the first-level business identifier determined in step 103 belongs to the business stage of "starting a family and career" in the personal business model, text content, image content or video content corresponding to the third recommended business content can be displayed around the first-level business identifier. Fig. 9 As shown, a QR code corresponding to the third recommended service content may also be displayed, so that the user can directly handle the corresponding service by scanning the QR code. Fig. 9 The actual display effect is as follows Fig.10 shown.

[0138] For example, if the target object clicks on an area other than the third recommended business content on the display screen, it means that the target object is not interested in the third recommended business content. At this time, the third recommended business content displayed on the display screen can be hidden or collapsed, and the introduction of the first-level business logo can be displayed according to the target object's selection operation on the first-level business logo.

[0139] In one or more embodiments of the present specification, each primary service identifier supports simultaneous selection operations by multiple users, and step 103 may be: in response to the selection operation of multiple primary service identifiers, multiple secondary service identifiers belonging to the corresponding primary service identifiers are displayed along the edges of the display areas of the multiple corresponding primary service identifiers. Based on this, each primary service identifier supports simultaneous click operations by multiple people, and the display of the service information corresponding to each primary service identifier is not affected by each other. Among them, the multi-touch function of the touch display screen can be used to realize the simultaneous response of the display screen to the selection operations of multiple different primary service identifiers received.

[0140] Step 104: In response to the selection operation of a secondary service identifier, the service content corresponding to the corresponding secondary service identifier is displayed. Among the multiple secondary service identifiers corresponding to each primary service identifier, different secondary service identifiers are used to represent different sub-services included in the corresponding primary service.

[0141] In one or more embodiments of the present specification, when multiple secondary business identifiers corresponding to the primary business identifier are displayed and a third recommended business content recommended for the target object is displayed, in response to a selection operation of the secondary business identifier, the third recommended business content can be hidden or collapsed, and the business content corresponding to the selected secondary business identifier can be displayed.

[0142] In one or more embodiments of this specification, the display of the service content corresponding to the corresponding secondary service identifier includes:

[0143] At a display position where the corresponding secondary service identifier is away from the primary service identifier and close to the corresponding secondary service identifier, the service content corresponding to the corresponding secondary service identifier is displayed.

[0144] In this way, the user can conveniently implement interactive operations for viewing business content, and the business content selected by the user can be clearly displayed, which can further enhance the user's interactive experience.

[0145] For example, Fig.11 As shown, after the first-level service identifier determined in step 103 belongs to the service stage of "Happy Childhood" in the personal service mode, in response to the selection operation of the second-level service identifier "Baby Health Card", the service content corresponding to the second-level service identifier "Baby Health Card" is displayed at a display position far away from the first-level service identifier "Happy Childhood" and close to the second-level service identifier "Baby Health Card", for example, Fig.11 The right side of the "Baby Health Card" shown shows its business content, and the relationship is indicated by a pointing arrow. In one example, Fig.11 The actual display effect is as follows Fig.12Among them, the business content of the secondary business identifier "Baby Health Card" may include text content, image content or video content, etc., and may also include a QR code for scanning to handle business. When there is a lot of text and other information in the business content, only part of the content may be displayed, and the user may view the complete content by setting interactive modes such as page turning and pull-down operations.

[0146] In one or more embodiments of the present specification, after the selection operation of a secondary service identifier is responded to, the display position of the corresponding secondary service identifier is moved to a preset position along the edge of the display area of ​​the corresponding primary service identifier. That is, in response to the selection operation of a secondary service identifier, the display position of the corresponding secondary service identifier is moved to a preset position along the edge of the display area of ​​the corresponding primary service identifier, and the service content corresponding to the corresponding secondary service identifier is displayed. In this way, it is convenient to integrate the display area, and the service content selected by the user can be clearly displayed, which can further enhance the user's interactive experience.

[0147] For example, Fig.11 and 12 As shown, the selected secondary service logo moves to the upper right side of the primary service logo.

[0148] In one or more embodiments of the present specification, after the selection operation of a secondary service identifier is responded to, the method further includes: moving the display positions of other secondary service identifiers belonging to the same primary service identifier as the corresponding secondary service identifier toward a preset direction along the edge of the display area of ​​the corresponding primary service identifier. In this way, the display area can be integrated, and the service content selected by the user can be clearly displayed, which can further enhance the user's interactive experience.

[0149] In one or more embodiments of the present specification, the step of moving the display positions of other secondary service identifiers belonging to the same primary service identifier as the corresponding secondary service identifier toward a preset direction along an edge of a display area of ​​the corresponding primary service identifier includes:

[0150] N adjacent secondary service identifiers in the first direction of the corresponding secondary service identifier move along the first direction, and M adjacent secondary service identifiers in the second direction of the corresponding secondary service identifier move along the second direction;

[0151] Among them, the first direction is the moving direction of the corresponding secondary service identifier, the second direction is the direction opposite to the first direction, the number of other secondary service identifiers belonging to the same primary service identifier as the corresponding secondary service identifier is K, K is greater than or equal to N+M, K is a positive integer, N and M are integers greater than or equal to 0, and N and M are not 0 at the same time.

[0152] In this way, it is easy to integrate the display area and can clearly display the business content selected by the user, which can further enhance the user's interactive experience.

[0153] For example, Figure 7 , Figure 8 , Fig.10 and Fig.12 As shown, in Figure 7 and Figure 8 After the second secondary business logo from top to bottom on the right side of the primary business logo "Happy Childhood" is selected, Fig.10 and Fig.12 As shown, the selected secondary business logo moves counterclockwise to the upper right side of the primary business logo "Happy Childhood", while a secondary business logo above it moves counterclockwise, and two secondary business logos below it move clockwise, thereby bringing advantages such as avoiding blocking the business content of the selected secondary business logo.

[0154] In one or more embodiments of the present specification, the step of moving the display positions of other secondary service identifiers belonging to the same primary service identifier as the corresponding secondary service identifier toward a preset direction along an edge of a display area of ​​the corresponding primary service identifier includes:

[0155] Move other secondary service identifiers that belong to the same primary service identifier as the corresponding secondary service identifier along the first direction;

[0156] The first direction is the moving direction of the corresponding secondary service identifier.

[0157] For example, in Figure 7 and Figure 8 After the second secondary business logo from top to bottom on the right side of the first-level business logo "Happy Childhood" shown is selected, the selected secondary business logo moves counterclockwise to the upper right side of the first-level business logo "Happy Childhood", and the secondary business logo above it and the two secondary business logos below it move counterclockwise respectively.

[0158] In one or more embodiments of the present specification, the above-mentioned service interaction method may further include: in response to the reselection operation of the secondary service identifier, hiding the service content of the corresponding secondary service identifier to implement the return operation. It is understandable that the return operation may also be implemented by setting a return identifier, etc. Further, if the secondary service identifier moves the display position, the initial arrangement state is restored with the return operation.

[0159] In one or more embodiments of the present specification, the above-mentioned business interaction method may also include: when displaying the business content of a first- or second-level business identifier (for example, a second-level business identifier A), in response to a selection operation on another second-level business identifier (for example, a second-level business identifier B) belonging to the same first-level business identifier, hiding the business content of the first- or second-level business identifier (for example, a second-level business identifier A) and displaying the business content of the other second-level business identifier (for example, a second-level business identifier B).

[0160] In one or more embodiments of this specification, the display of the service content corresponding to the corresponding secondary service identifier includes:

[0161] The service content corresponding to the corresponding secondary service identifier is displayed at the center of the display area of ​​the primary service identifier to which the corresponding secondary service identifier belongs.

[0162] In this way, the user can conveniently implement interactive operations for viewing business content, and the business content selected by the user can be clearly displayed, which can further enhance the user's interactive experience.

[0163] In one or more embodiments of the present specification, in response to the selection operation of at least one primary service identifier, displaying multiple secondary service identifiers belonging to the corresponding primary service identifier along the edge of the display area of ​​the corresponding primary service identifier includes:

[0164] In response to a selection operation of at least one primary service identifier, along the edge of the display area of ​​the corresponding primary service identifier, a plurality of intermediate service identifiers belonging to the corresponding primary service identifier, and a secondary service identifier belonging to a preset intermediate service identifier;

[0165] Among them, each first-level business identifier corresponds to multiple intermediate-level business identifiers; each intermediate-level business identifier corresponds to multiple second-level business identifiers; among the multiple intermediate-level business identifiers corresponding to each first-level business identifier, different intermediate-level business identifiers are used to represent different second-level businesses included in the corresponding first-level business; among the multiple second-level business identifiers corresponding to each intermediate-level business identifier, different second-level business identifiers are used to represent different sub-businesses included in the corresponding second-level business.

[0166] In this way, when there are many secondary business identifiers, the secondary business identifiers can be further classified and presented in a three-level classification arrangement, which can further enhance the user's interactive experience.

[0167] In one or more embodiments of this specification, the service interaction method further includes:

[0168] In response to a selection operation on an intermediate-level service identifier different from the preset intermediate-level service identifier, secondary service identifiers belonging to the corresponding intermediate-level service identifier are displayed.

[0169] In one or more embodiments of the present specification, in the case of "in response to a selection operation on at least one primary service identifier, along the edge of the display area of ​​the corresponding primary service identifier, a plurality of intermediate service identifiers belonging to the corresponding primary service identifier, and a secondary service identifier belonging to a preset intermediate service identifier" are displayed, in response to a selection operation on a secondary service identifier, displaying the service content corresponding to the corresponding secondary service identifier includes:

[0170] In response to a selection operation on a secondary service identifier, the service content corresponding to the corresponding secondary service identifier is displayed at the center of the display area of ​​the primary service identifier to which the corresponding secondary service identifier belongs.

[0171] For example, after the first-level service identifier determined in step 103 belongs to the service stage of "Youthful Vitality" in the personal service model, the first-level service identifier "Youthful Vitality", multiple intermediate service identifiers including "Debit Card" and "Credit Card" belonging to the first-level service identifier "Youthful Vitality", and multiple secondary service identifiers belonging to the intermediate service identifier "Debit Card" are initially displayed. Fig.13 As shown, in response to the selection operation of the intermediate business identifier "credit card" and the selection operation of the icon of the secondary business identifier "constellation card" in sequence, the business content of "Universe Constellation Card Campus Edition" is displayed in the circular icon of the primary business identifier that initially displays the image and text "energetic youth", including text content, image content and QR code. Among them, the primary business, secondary business and sub-business are respectively "energetic youth", "credit card" and "constellation card".

[0172] In one or more embodiments of the present specification, the secondary service identifier belonging to the preset intermediate service identifier may also be a secondary service identifier belonging to the intermediate service identifier determined according to the characteristics of the target object, that is, in response to a selection operation of at least one primary service identifier, displaying a plurality of secondary service identifiers belonging to the corresponding primary service identifier along the edge of the display area of ​​the corresponding primary service identifier further includes:

[0173] In response to a selection operation of at least one primary service identifier, a plurality of intermediate service identifiers belonging to the corresponding primary service identifier and a secondary service identifier belonging to the intermediate service identifier determined according to the characteristics of the target object are displayed along the edge of the display area of ​​the corresponding primary service identifier.

[0174] It is understandable that more levels of classification and arrangement can be used to present business logos. However, considering the number of products and interaction efficiency, two or three levels of classification and arrangement are usually more appropriate.

[0175] In one or more embodiments of the present specification, the secondary service logo is displayed in a first edge area of ​​the display area of ​​the primary service logo, and the intermediate service logo is displayed in a second edge area of ​​the display area of ​​the primary service logo.

[0176] For example, Fig.13 As shown, the intermediate-level business identifiers "credit card", "debit card", etc. are displayed on the upper right side of the primary business identifier "energetic youth". The secondary business identifier in the form of a circular icon is displayed on the lower left side of the primary business identifier "energetic youth". In this way, the intermediate-level business identifier is far away from the display area of ​​the secondary business identifier, so that the user can view it clearly. Among them, the intermediate-level business identifiers "credit card", "debit card", etc. can be displayed in the form of a compass, for example, and the user can select the intermediate-level business identifier by clicking or sliding the compass. The intermediate-level business identifiers "credit card", "debit card", etc. and the secondary business identifiers in the form of circular icons can be presented as a dynamic effect rotating around the primary business identifier "energetic youth". For example, in response to the selection operation of the primary business identifier "energetic youth", the intermediate-level business identifiers "credit card", "debit card", etc. and the secondary business identifiers in the form of circular icons can dynamically rotate and emerge, and rotate once to their respective preset positions.

[0177] In one or more embodiments of the present specification, after the response to the selection operation of at least one first-level business identifier, it also includes: displaying the business content corresponding to the preset second-level business identifier belonging to the preset intermediate-level business identifier at the center of the display area of ​​the corresponding first-level business identifier or near the display position of the preset second-level business identifier.

[0178] For example, Fig.13 As shown, after the first-level business identification determined in step 103 belongs to the business stage of "energetic youth" in the personal business model, the business content of "Cosmic Constellation Card Campus Edition" is displayed in the circular icon of the first-level business identification of the initial display image and text "energetic youth".

[0179] In one or more embodiments of the present specification, the service content corresponding to the preset secondary service identifier of the preset intermediate service identifier may also be the service content determined according to the characteristics of the target object.

[0180] In one or more embodiments of the present specification, the primary service identifier, the secondary service identifier, and the intermediate service identifier include text identifiers and / or picture identifiers, respectively. Figure 5 , 7, 8, 10, 12 and 13.

[0181] In one or more embodiments of the present specification, the above-mentioned service interaction method may further include: after displaying the secondary service identifier belonging to the primary service identifier, in response to an addition or deletion operation of a preset secondary service identifier, displaying the preset secondary service identifier at the edge of the display area of ​​the primary service identifier according to the addition operation of the preset secondary service identifier, and removing the preset secondary service identifier at the edge of the display area of ​​the primary service identifier according to the deletion operation of the preset secondary service identifier. For example, a service set is pre-set, and the service set may include all secondary service identifiers. The user may access the service set and add the corresponding service in the service set to the specified service stage, thereby achieving the purpose of adding services in a certain service stage. At the same time, the user may also delete the secondary service identifier that has been displayed in a certain service stage, thereby achieving the purpose of reducing services in a certain service stage.

[0182] In one or more embodiments of the present specification, the above-mentioned business interaction method may further include: displaying the business personnel's identification in the display area corresponding to the business content, and sending a reminder message to the business personnel in response to the selection operation of the business personnel's identification. At the same time, the business personnel's identification can also be moved in a preset direction, and the business personnel's identification can be continuously enlarged while the business personnel's identification is moved. For example, a preset area adjacent to the secondary business identification can be pre-set as the display area of ​​the business content of the secondary business identification, and a content box of the business product can be displayed in the display area of ​​the business content. An icon in the form of a cartoon character can be displayed below the content box, or prompt text such as "Call the lobby manager" can be displayed. The user clicks on the area where the cartoon character image or the prompt text is located, and the area can display a dynamic cartoon character image, for example, a special effect of a cartoon character image running from far to near can be displayed, so that the user can have the feeling that the business personnel is rushing to the scene. Fig.14 As shown, when the user does not click on the cartoon character image, the cartoon character image displayed on the interface is small. After the user clicks on the cartoon character image, the cartoon character image displayed on the interface is enlarged. Among them, sending a reminder message to the business personnel can be, for example, a server sending a message to the bank's back-end management system, and the bank's back-end management system sends the message to the business personnel. Optionally, the "Call the lobby manager" button may not be displayed in the display area corresponding to the business content, but the button may be directly displayed next to the primary business logo, so that customers can call at any time.

[0183] Fig.15 is a schematic diagram of a business interaction system according to one or more embodiments of this specification, such as Fig.15As shown, the business interaction system may include a server, a control module, a customer identification module, a display module, a touch module, a radar module and an audio module. The server is used to store business data, the control module is used to control the content to be displayed assigned to each display screen when multiple display screens are used for display, the customer identification module is used to identify the customer's features based on the collected customer image, the display module is used to display content, the touch module is used to detect touch signals, the radar module is used to detect customers appearing in the interaction area, and the audio module is used to play sounds. Figure 8 The process of business interaction based on this system is explained.

[0184] The radar module detects whether there is a customer in the interactive area. If there is no customer in the interactive area, the display module plays a preset video file in order to attract the customer's attention and make the customer enter the interactive area.

[0185] When the radar module detects that a customer has entered the interactive area, and the customer identification module detects that the customer is facing the display module, the display module can play a personalized animation. Or it can make personalized recommendations to customers to attract them to click and touch: it can match the customer's age, gender, and clothing characteristics with the target consumer of the product. Then it can recommend the most matching product to the customer to attract the customer to view it.

[0186] When the customer approaches the display module, the radar module detects the customer and pops up the mode control module (an example of the above-mentioned business mode selection control). The mode control module can dynamically follow the customer in the display module for display according to the customer's left and right movements;

[0187] The customer selects the interactive module through the operation mode control module and clicks the corresponding area to call out the corresponding interactive module, for example, clicks to call out the personal business interactive module;

[0188] The personal business interaction module can connect the various stages of life together through dynamic ribbons for dynamic display. For example, the icons of the six stages of life (six first-level business logos) are connected in series through dynamic ribbons, and the dynamic ribbon is displayed in a floating form. At the same time, the icons of the six stages of life connected in series by the ribbon also float with the ribbon, and when the icons float up or down during the floating process, the corresponding icons are enlarged or reduced to present a dynamic visual effect, in order to improve the dynamic effect of the overall picture.

[0189] Optionally, a hand animation may appear on the icon of each life stage to guide the user to click. It should be noted that the six life stages displayed by the display module can support multiple people to click at the same time, and the display of the business content corresponding to each stage is not affected. The display effect is as follows: Figure 5 shown.

[0190] After the customer clicks on the icon of a certain life stage, a secondary business logo will pop up, which is the name or icon of the specific bank product corresponding to each stage. The secondary business logo surrounds the primary business logo, such as Figure 7 and Figure 8 shown.

[0191] After the user clicks the corresponding secondary business logo, a specific product content box pops up to display the business content, such as Fig.12 The upper part of the product content box can display product-related videos, posters, pictures and other information. The lower part can display the text description of the product; when there is a lot of text information, customers can click to turn the page, or pull down to view more content.

[0192] Those skilled in the art can understand that, in the above-mentioned business interaction method, when the business mode is not considered or only one business mode is set, step 101 can be omitted, that is, the above-mentioned business interaction method can directly execute the display of multiple first-level business identifiers in the above-mentioned situation, and then execute step 103.

[0193] In summary, the above-mentioned business interaction method can dynamically display the business according to the user's selection operation of the business logo, which can improve the user's interactive experience, is conducive to attracting user attention, and can improve the promotion effect of the business.

[0194] Fig.16 is a block diagram of a service interaction device according to one or more embodiments of this specification, such as Fig.16 As shown, the service interaction device 90 includes:

[0195] A first display module 91 is used to display a business mode selection control when a target object is detected, wherein the business mode selection control includes at least two selectable business mode options, and different business modes correspond to different types of business audiences;

[0196] The second display module 92 is used to display a plurality of primary service identifiers belonging to the corresponding service mode in response to a selection operation of the service mode option;

[0197] A third display module 93, configured to display a plurality of secondary service identifiers belonging to the corresponding primary service identifier along the edge of the display area of ​​the corresponding primary service identifier in response to a selection operation of at least one primary service identifier;

[0198] The fourth display module 94 is used to display the service content corresponding to the corresponding secondary service identifier in response to the selection operation of a secondary service identifier.

[0199] It should be noted that the principle and workflow of the service interaction device provided in this embodiment are similar to those of the above-mentioned service interaction method. For the relevant parts, reference may be made to the above description and will not be repeated here.

[0200] Fig.17 A more specific schematic diagram of the hardware structure of an electronic device provided in this embodiment is shown, and the device may include: a processor 1010, a memory 1020, an input / output interface 1030, a communication interface 1040, and a bus 1050. The processor 1010, the memory 1020, the input / output interface 1030, and the communication interface 1040 are connected to each other through the bus 1050 in the device.

[0201] The processor 1010 can be implemented by a general-purpose CPU (Central Processing Unit), a microprocessor, an application-specific integrated circuit (ASIC), or one or more integrated circuits, and is used to execute relevant programs to implement the technical solutions provided in the embodiments of this specification.

[0202] The memory 1020 may be implemented in the form of ROM (Read Only Memory), RAM (Random Access Memory), static storage device, dynamic storage device, etc. The memory 1020 may store an operating system and other application programs. When the technical solutions provided in the embodiments of this specification are implemented by software or firmware, the relevant program codes are stored in the memory 1020 and are called and executed by the processor 1010.

[0203] The input / output interface 1030 is used to connect the input / output module to realize information input and output. The input / output module can be configured in the device as a component (not shown in the figure), or it can be externally connected to the device to provide corresponding functions. The input device may include a keyboard, a mouse, a touch screen, a microphone, various sensors, etc., and the output device may include a display, a speaker, a vibrator, an indicator light, etc.

[0204] The communication interface 1040 is used to connect a communication module (not shown) to realize communication interaction between the device and other devices. The communication module can realize communication through a wired mode (such as USB, network cable, etc.) or a wireless mode (such as mobile network, WIFI, Bluetooth, etc.).

[0205] The bus 1050 includes a path that transmits information between the various components of the device (eg, the processor 1010, the memory 1020, the input / output interface 1030, and the communication interface 1040).

[0206] It should be noted that, although the above device only shows the processor 1010, the memory 1020, the input / output interface 1030, the communication interface 1040 and the bus 1050, in the specific implementation process, the device may also include other components necessary for normal operation. In addition, it can be understood by those skilled in the art that the above device may also only include the components necessary for implementing the embodiments of the present specification, and does not necessarily include all the components shown in the figure.

[0207] The computer-readable medium of this embodiment includes permanent and non-permanent, removable and non-removable media, and information storage can be implemented by any method or technology. Information can be computer-readable instructions, data structures, modules of programs, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, read-only compact disk read-only memory (CD-ROM), digital versatile disk (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices or any other non-transmission media that can be used to store information that can be accessed by a computing device.

[0208] The above is a description of a specific embodiment of the specification. Other embodiments are within the scope of the appended claims. In some cases, the actions or steps recorded in the claims can be performed in an order different from that in the embodiments and still achieve the desired results. In addition, the processes depicted in the drawings do not necessarily require the specific order or continuous order shown to achieve the desired results. In some embodiments, multitasking and parallel processing are also possible or may be advantageous.

[0209] For the convenience of description, the above devices are described in terms of functions divided into various modules. Of course, when implementing one or more embodiments of this specification, the functions of each module can be implemented in the same or multiple software and / or hardware.

[0210] Those skilled in the art should understand that the discussion of any of the above embodiments is merely illustrative and is not intended to imply that the scope of the present disclosure (including the claims) is limited to these examples. In line with the present disclosure, the technical features in the above embodiments or different embodiments may be combined, the steps may be implemented in any order, and there are many other variations of different aspects of one or more embodiments of the present specification as described above, which are not provided in detail for the sake of simplicity.

[0211] In addition, to simplify the description and discussion, and in order not to obscure one or more embodiments of the present specification, known power / ground connections to integrated circuit (IC) chips and other components may or may not be shown in the provided figures. In addition, the device may be shown in the form of a block diagram so as to avoid obscuring one or more embodiments of the present specification, and this also takes into account the fact that the details of the implementation of these block diagram devices are highly dependent on the platform on which one or more embodiments of the present specification will be implemented (i.e., these details should be fully within the scope of understanding of those skilled in the art). Where specific details (e.g., circuits) are set forth to describe exemplary embodiments of the present disclosure, it is apparent to those skilled in the art that one or more embodiments of the present specification may be implemented without these specific details or with variations in these specific details. Therefore, these descriptions should be considered illustrative rather than restrictive.

[0212] Although the present disclosure has been described in conjunction with specific embodiments of the present disclosure, many replacements, modifications and variations of these embodiments will be apparent to those skilled in the art from the foregoing description. For example, other memory architectures (e.g., dynamic RAM (DRAM)) may use the embodiments discussed.

[0213] One or more embodiments of this specification are intended to cover all such substitutions, modifications and variations that fall within the broad scope of the appended claims. Therefore, any omissions, modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of one or more embodiments of this specification should be included in the scope of protection of this disclosure.

Claims

1. A business interaction method, characterized in that: include: Displaying multiple first service identifiers; In response to a selection operation of at least one first service identifier, displaying a plurality of second service identifiers belonging to the corresponding first service identifier along an edge of a display area of ​​the corresponding first service identifier; In response to a selection operation on a second service identifier, displaying service content corresponding to the corresponding second service identifier; Each of the multiple first service identifiers corresponds to multiple second service identifiers; different first service identifiers are used to represent different primary services; and among the multiple second service identifiers corresponding to each first service identifier, different second service identifiers are used to represent different sub-services included in the corresponding primary service. The method of displaying a plurality of second service identifiers belonging to the corresponding first service identifier along an edge of a display area of ​​the corresponding first service identifier in response to a selection operation of the at least one first service identifier comprises: In response to a selection operation on a first service identifier, the size of the corresponding first service identifier is enlarged and displayed; Displaying a plurality of second service identifiers belonging to the corresponding first service identifier at intervals along the edge of the display area of ​​the enlarged first service identifier; After the selection operation of the at least one first service identifier is responded to, the method further includes: Reduce the display of the first service logo adjacent to the corresponding first service logo, or move the display position of the first service logo adjacent to the corresponding first service logo in a direction away from the corresponding first service logo; After the operation of selecting at least one first service identifier is responded to, the method further includes: hiding adjacent first service identifiers of the corresponding first service identifier.

2. The method according to claim 1, characterized in that: The displaying of the plurality of first service identifiers comprises: displaying a preset shape, and displaying the plurality of first service identifiers at positions on both sides of the preset shape; The step of enlarging the size of the corresponding first service logo and displaying the logo comprises: a display position of the enlarged and displayed first service logo and the preset shape at least partially overlap.

3. The method according to claim 1, characterized in that The method further comprises: In response to the selection operation on the enlarged first service identifier, the size of the corresponding first service identifier is reduced and displayed, and a plurality of second service identifiers belonging to the corresponding first service identifier are hidden.

4. The method according to claim 1, characterized in that After the response to the selection operation of a second service identifier, the method further includes: moving the display position of the corresponding second service identifier to a preset position along the edge of the display area of ​​the corresponding first service identifier.

5. The method according to claim 4, characterized in that After responding to the selection operation of a second service identifier, the method further includes: moving the display positions of other second service identifiers belonging to the same first service identifier as the corresponding second service identifier toward a preset direction along the edge of the display area of ​​the corresponding first service identifier.

6. The method according to claim 5, characterized in that The step of moving the display positions of other second service identifiers belonging to the same first service identifier as the corresponding second service identifier toward a preset direction along the edge of the display area of ​​the corresponding first service identifier includes: N adjacent second service identifiers in the first direction of the corresponding second service identifier move along the first direction, and M adjacent second service identifiers in the second direction of the corresponding second service identifier move along the second direction; Among them, the first direction is the moving direction of the corresponding second service identifier, the second direction is the direction opposite to the first direction, the number of other second service identifiers belonging to the same first service identifier as the corresponding second service identifier is K, K is greater than or equal to N+M, K is a positive integer, N and M are integers greater than or equal to 0, and N and M are not 0 at the same time.

7. The method according to claim 6, characterized in that The display of the service content corresponding to the corresponding second service identifier includes: The service content corresponding to the corresponding second service identifier is displayed at a display position where the corresponding second service identifier is away from the first service identifier and close to the corresponding second service identifier.

8. The method according to claim 5, characterized in that The step of moving the display positions of other second service identifiers belonging to the same first service identifier as the corresponding second service identifier toward a preset direction along the edge of the display area of ​​the corresponding first service identifier includes: Move other second service identifiers that belong to the same first service identifier as the corresponding second service identifier along the first direction; The first direction is the moving direction of the corresponding second service identifier.

9. The method according to claim 6 or 8, characterized in that: The display of the service content corresponding to the corresponding second service identifier includes: The service content corresponding to the corresponding second service identifier is displayed at the center of the display area of ​​the first service identifier to which the corresponding second service identifier belongs.

10. The method according to claim 1, characterized in that The method of displaying a plurality of second service identifiers belonging to the corresponding first service identifier along an edge of a display area of ​​the corresponding first service identifier in response to a selection operation of the at least one first service identifier comprises: In response to a selection operation of at least one first service identifier, a plurality of third service identifiers belonging to the corresponding first service identifier and a second service identifier belonging to the preset third service identifier are displayed along an edge of a display area of ​​the corresponding first service identifier; Among them, each first business identifier corresponds to multiple third business identifiers; each third business identifier corresponds to multiple second business identifiers; among the multiple third business identifiers corresponding to each first business identifier, different third business identifiers are used to represent different secondary businesses included in the corresponding primary business; among the multiple second business identifiers corresponding to each third business identifier, different second business identifiers are used to represent different sub-businesses included in the corresponding secondary business.

11. The method according to claim 10, characterized in that The second service logo is displayed in a first edge area at the edge of the display area of ​​the first service logo, and the third service logo is displayed in a second edge area at the edge of the display area of ​​the first service logo.

12. The method according to claim 10, characterized in that The display of the service content corresponding to the corresponding second service identifier includes: The service content corresponding to the corresponding second service identifier is displayed at the center of the display area of ​​the first service identifier to which the corresponding second service identifier belongs.

13. The method according to claim 10, characterized in that After the response to the selection operation of at least one first service identifier, the method further includes: displaying the service content corresponding to the preset second service identifier belonging to the preset third service identifier in the center of the display area of ​​the corresponding first service identifier.

14. The method according to claim 10, characterized in that The method further comprises: In response to a selection operation of a third service identifier different from the preset third service identifier, a second service identifier belonging to the corresponding third service identifier is displayed.

15. The method according to claim 1, characterized in that Different first service identifiers are used to represent primary services at different service stages in a service cycle.

16. The method according to claim 1, characterized in that Before displaying the plurality of first business identifiers, the method further comprises: when a target object is detected, displaying a business mode selection control, wherein the business mode selection control includes at least two selectable business mode options, and different business modes correspond to different types of business audiences; The displaying of the plurality of first service identifiers further comprises: in response to a selection operation on an option of the service mode, displaying the plurality of first service identifiers belonging to the corresponding service mode.

17. A computer device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that: When the processor executes the program, the method according to any one of claims 1 to 16 is implemented.

18. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, the method according to any one of claims 1 to 16 is implemented.

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