Cloud printer order data processing method, device, cloud printer and medium

Abstract

The present disclosure relates to a method, device, cloud printer and medium for processing order data of a cloud printer. The method includes: a first server receives a processing request from a user for an order placed from a service platform for providing catering and / or commodity services; the first server obtains order-related information of the target order according to the processing request, and sends the order-related information to the cloud printer; the cloud printer voice broadcasts or prints order-related text generated based on the order-related information; in response to a target button being triggered, the cloud printer sends first feedback information for the order-related information to the first server, and the first feedback information is used to request the order-related function of the first server and / or to reply to the ordering user of the target order. In this way, by setting the buttons on the cloud printer, printing or voice broadcasting the order-related text, richer interactive functions are achieved, and the capabilities and intelligence of the cloud printer are improved.

Description

Technical Field

[0001] The present disclosure relates to the technical field of cloud printers, and in particular, to a method and device for processing order data of a cloud printer, a cloud printer, and a medium. Background Art

[0002] With the development of Internet technology, cloud printing technology has emerged. Cloud printing technology is based on the Internet and the Internet of Things, integrating the resources of printing service providers, building a shared printing platform, and providing quality and standardized printing services anytime and anywhere to the whole society. Usually, users upload the files to be printed to the cloud server provided by the service provider through email or other means, and then the cloud server processes the files to be printed and sends them to the designated cloud printer for printing, which provides convenience for people's life and work.

[0003] Currently, the cloud printers on the market are mainly used to print payment receipts, and in the takeaway scenario, they are mainly used to print order information, and cannot realize order interaction. For example, in current cloud printer products, the printed receipts are used as information output, and the buttons set on the cloud printer are only used for simple settings and other operations, such as resetting, adjusting the volume, and controlling the cloud printer on and off. That is, the buttons can only operate the hardware device itself, and cannot realize the order-related functions of the cloud printer platform controlled by buttons. Summary of the invention

[0004] The purpose of the present disclosure is to provide a method and device for processing order data of a cloud printer, a cloud printer and a medium to solve the deficiencies in the related art.

[0005] In order to achieve the above-mentioned object, the present disclosure provides, in a first aspect, a method for processing order data of a cloud printer, the method comprising:

[0006] The first server receives a processing request from a user for an order placed from a service platform for providing catering and / or commodity services;

[0007] The first server obtains order-related information of the target order according to the processing request, and sends the order-related information to a cloud printer connected to the first server via a communication network;

[0008] The cloud printer voice broadcasts or prints order-related text generated based on the order-related information, wherein the order-related text indicates a key identifier of a target key set on the cloud printer for responding to the order-related information when triggered;

[0009] In response to the target button being triggered, the cloud printer sends first feedback information regarding the order-related information to the first server, where the first feedback information is used to request order-related functions of the first server and / or to reply to the ordering user of the target order.

[0010] Optionally, in response to the target button being triggered, the cloud printer sends first feedback information regarding the order-related information to the first server, including:

[0011] In response to the target button being triggered, the cloud printer controls a voice collection device disposed in the cloud printer to collect a voice signal input by the merchant regarding the order-related information;

[0012] The cloud printer recognizes the voice signal and sends first feedback information regarding the order-related information to the first server.

[0013] A second aspect of the present disclosure provides a method for processing order data of a cloud printer, which is applicable to a cloud printer, and the method comprises:

[0014] Receiving order-related information of a target order sent by a first server connected to the cloud printer via a communication network, wherein the order-related information is obtained by the first server according to a processing request received from a user for an order placed from a service platform for providing catering and / or commodity services;

[0015] Voice broadcast or print order-related text generated based on the order-related information, wherein the order-related text indicates a key identifier of a target key set on the cloud printer for responding to the order-related information when triggered;

[0016] In response to the target button being triggered, first feedback information regarding the order-related information is sent to the first server, wherein the first feedback information is used to request order-related functions of the first server and / or to reply to the ordering user of the target order.

[0017] Optionally, in response to the target button being triggered, sending first feedback information regarding the order-related information to the first server includes:

[0018] In response to the target button being triggered, controlling the voice collection device disposed in the cloud printer to collect the voice signal input by the merchant for the order-related information;

[0019] The voice signal is recognized, and first feedback information regarding the order-related information is sent to the first server.

[0020] Optionally, before the voice broadcasting or printing of the order-related text generated based on the order-related information, the method further includes:

[0021] When the ordering user adds remarks to the target order, the order identifier of the target order, the remarks added by the ordering user to the target order, and the button identifier of the target button that can respond to the order-related information when triggered are obtained, and the order-related text is generated based on the order identifier of the target order, the remarks, and the button identifier of the target button;

[0022] In response to the target button being triggered, sending first feedback information regarding the order-related information to the first server includes:

[0023] In response to the target button being triggered, first feedback information for the remark content is sent to the first server, where the first feedback information is used to indicate that the merchant has received the remark content.

[0024] Optionally, before the voice broadcasting or printing of the order-related text generated based on the order-related information, the method further includes:

[0025] When the ordering user initiates a refund application for the target order, the order identifier of the target order, the refund reason of the target order, and the button identifier of the target button that can respond to the order-related information when triggered are obtained, and the order-related text is generated based on the order identifier of the target order, the refund reason, and the button identifier of the target button;

[0026] In response to the target button being triggered, sending first feedback information regarding the order-related information to the first server includes:

[0027] In response to the target button being triggered, first feedback information regarding the reason for the refund is sent to the first server, the first feedback information is used to indicate that the merchant has confirmed the cancellation of the target order, and the first feedback information is used for the first server to refund the target order and notify the ordering user that the target order has been refunded.

[0028] Optionally, before receiving order-related information of a target order sent by a first server connected to the cloud printer via a communication network, the method further comprises:

[0029] In response to the smart button set on the cloud printer being triggered, a processing request for re-printing an order is sent to the first server; the order-related information includes at least one of: key information of the target order to be re-printed, a button identifier of a button for confirming re-printing the target order to be re-printed, a button identifier of a button for determining the previous order of the target order as the target order to be re-printed, and a button identifier of a button for determining the next order of the target order as the target order to be re-printed, and the target order is any order received by the store bound to the cloud printer;

[0030] Voice broadcast or print order-related text generated based on the order-related information to instruct the merchant to execute the operation of selecting the target order to be reprinted according to the buttons set on the cloud printer;

[0031] In response to the target button being triggered, sending first feedback information regarding the order-related information to the first server includes:

[0032] In response to each target button triggered when the merchant executes the operation of selecting the target order to be re-printed, first feedback information for requesting the function of each target button of the first server is sent to the first server in sequence according to the order in which each target button is triggered, so that the first server selects the target order to be re-printed based on each first feedback information.

[0033] Optionally, in response to a smart button set on the cloud printer being triggered, sending a processing request for a supplementary printing order to the first server includes:

[0034] In response to a smart button set on the cloud printer being triggered, sending a request to query whether the cloud printer is bound to a store to a first server connected to the cloud printer via a communication network;

[0035] receiving the help and guidance content sent by the first server when it is found that the cloud printer has been bound to the store, and voice broadcasting or printing the help and guidance content, wherein the help and guidance content includes first guidance content for guiding the merchant to switch the cloud printer to a supplementary order printing mode according to a key on the cloud printer;

[0036] In response to the merchant's operation of switching the cloud printer to a re-printing order mode, a processing request for the re-printing order is sent to the first server.

[0037] Optionally, the help guidance content also includes second guidance content, and the second guidance content includes at least one of the following: an identification code image for guiding the merchant to set the printing format of the cloud printer, an identification code image for guiding the merchant to bind the cloud printer with other stores, and an identification code image for displaying the operating guide of the cloud printer.

[0038] Optionally, the method further comprises:

[0039] In response to the smart button set on the cloud printer being triggered, according to the current state of the cloud printer, abnormal help guidance content corresponding to the abnormality of the current state is obtained, and the abnormal help guidance content includes the cause of the abnormality and a solution to the abnormality, and the abnormality cause includes at least one of the following: the cloud printer is not equipped with a network, the cloud printer is not connected to a router, the cloud printer is not connected to the first server and / or the service platform, the cloud printer is not bound to a merchant account, and the cloud printer is faulty;

[0040] Voice broadcast or print the exception help guidance content.

[0041] A third aspect of the present disclosure provides an order data processing device for a cloud printer, which is applicable to a cloud printer, and the device includes:

[0042] a receiving module configured to receive order-related information of a target order sent by a first server connected to the cloud printer via a communication network, wherein the order-related information is obtained by the first server according to a received processing request of an order placed by a user from a service platform for providing catering and / or commodity services;

[0043] A first output module is configured to voice broadcast or print order-related text generated based on the order-related information, wherein the order-related text indicates a key identifier of a target key set on the cloud printer for responding to the order-related information when triggered;

[0044] The first sending module is configured to send first feedback information regarding the order-related information to the first server in response to the target button being triggered, wherein the first feedback information is used to request the order-related functions of the first server and / or to reply to the ordering user of the target order.

[0045] A fourth aspect of the present disclosure provides a cloud printer, comprising:

[0046] processor;

[0047] a memory for storing processor-executable instructions;

[0048] The processor is configured to run the executable instructions to implement the steps of the method provided in the second aspect above.

[0049] A fifth aspect of the present disclosure provides a computer-readable storage medium having computer program instructions stored thereon, which, when executed by a processor, implement the steps of the method provided in the second aspect above.

[0050] Through the above technical solution, the first server can obtain the order-related information of the target order according to the user's processing request for the order placed from the service platform for providing catering and / or commodity services, and send the order-related information to the cloud printer. The cloud printer can print the order-related text generated based on the order-related information to guide the triggering of the target button, and when the user triggers the target button, the cloud printer can send the first feedback information to the first server to request the order-related function of the first server or to reply to the user who placed the order for the target order. In this way, through the buttons set on the cloud printer, the printed or voice-broadcasted order-related text, richer interactive functions are achieved, and the cloud printer's capabilities and intelligence are improved. In addition, the merchant can respond to order-related information by triggering the buttons set on the cloud printer without relying on the merchant client, which simplifies the merchant's order processing process and improves the merchant's order processing efficiency.

[0051] Other features and advantages of the present disclosure will be described in detail in the following detailed description. BRIEF DESCRIPTION OF THE DRAWINGS

[0052] The accompanying drawings are used to provide a further understanding of the present disclosure and constitute a part of the specification. Together with the following specific embodiments, they are used to explain the present disclosure but do not constitute a limitation of the present disclosure. In the accompanying drawings:

[0053] Figure 1 It is a schematic diagram of an implementation environment according to an exemplary embodiment of the present disclosure.

[0054] Figure 2 The invention discloses a method for processing order data of a cloud printer according to an exemplary embodiment of the present invention.

[0055] Figure 3 The invention is a flowchart of a method for processing order data of a cloud printer applicable to a cloud printer according to an exemplary embodiment of the present invention.

[0056] Figure 4 It is a schematic diagram of a method for processing order data of a cloud printer according to an exemplary embodiment of the present disclosure.

[0057] Figure 5The invention is a flowchart of a method for processing order data of a cloud printer applicable to a cloud printer according to another exemplary embodiment of the present invention.

[0058] Figure 6 The diagram is a schematic diagram of a receipt printed by a cloud printer and showing helpful guidance content according to an exemplary embodiment of the present disclosure.

[0059] Figure 7 The diagram is a schematic diagram of a receipt printed by a cloud printer and displaying order-related text according to an exemplary embodiment of the present disclosure.

[0060] Figure 8 It is a block diagram of an order data processing device of a cloud printer applicable to a cloud printer according to an exemplary embodiment of the present disclosure.

[0061] Fig. 9 is a block diagram of a cloud printer according to an exemplary embodiment. DETAILED DESCRIPTION

[0062] The specific embodiments of the present disclosure are described in detail below in conjunction with the accompanying drawings. It should be understood that the specific embodiments described herein are only used to illustrate and explain the present disclosure and are not used to limit the present disclosure. The singular forms of "a", "said" and "the" used in the embodiments of the present disclosure and the appended claims are also intended to include plural forms, unless the context clearly indicates other meanings. It should also be understood that the term "and / or" used herein refers to and includes any or all possible combinations of one or more associated listed items.

[0063] It should be understood that although the terms first, second, third, etc. may be used to describe various information in the disclosed embodiments, these information should not be limited to these terms. These terms are only used to distinguish the same type of information from each other. For example, without departing from the scope of the disclosed embodiments, the first information may also be referred to as the second information, and similarly, the second information may also be referred to as the first information. Depending on the context, the word "if" as used herein may be interpreted as "at the time of" or "when" or "in response to determining".

[0064] It should be noted that all actions of acquiring signals, information or data in the present disclosure are carried out in compliance with the relevant laws and policies of the location and with the authorization given by the owner of the corresponding device.

[0065] Traditional receipt printers cannot realize networking functions and can only connect to mobile phones or computers via Bluetooth or USB (Universal Serial Bus). After receiving the order, the mobile phone or computer pushes the order information of the order to the receipt printer for printing, and cannot realize more complex interactions. The cloud printer in the related art adds communication modules such as WiFi (Wireless-Fidelity) and 4G network (the 4Generationmobile communication technology) on the basis of the traditional receipt printer, and can be directly connected to the cloud server to realize automatic order acceptance. In the scenario of providing catering and / or commodity services, the receipts printed by the cloud printer are only used for information display, and the buttons set on the cloud printer are only used for simple settings and other operations, such as resetting, adjusting the volume, controlling the cloud printer on and off, etc., that is, the buttons can only operate the hardware device itself, and cannot realize the order-related functions of the cloud printer platform controlled by the buttons, which makes the cloud printer limited in function and low in intelligence, resulting in low order processing efficiency for merchants.

[0066] In view of this, the present disclosure provides a method, device, cloud printer and medium for processing order data of a cloud printer, so as to realize richer interactive functions between the cloud printer and the cloud server, improve the capability and intelligence of the cloud printer, and thus improve the order processing efficiency of the merchant.

[0067] Figure 1 FIG. 1 is a schematic diagram of an implementation environment according to an exemplary embodiment of the present disclosure. Figure 1 As shown, the implementation environment may include: a cloud printer 101 and a first server 102. The first server 102 is a cloud server of the cloud printer. The first server 102 is connected to the cloud printer 101 through a communication network, for example, the first server 102 is connected to the cloud printer 101 through WiFi and 4G networks. The interaction process between the cloud printer 101 and the first server 102 will be described in detail below.

[0068] Figure 2 A method for processing order data of a cloud printer according to an exemplary embodiment of the present disclosure is provided. The method can be applied to Figure 1 The implementation environment shown. Figure 2 As shown, the method may include the following steps.

[0069] In step S201: a first server receives a processing request from a user for an order placed from a service platform for providing catering and / or commodity services.

[0070] In step S202: the first server obtains order-related information of the target order according to the processing request, and sends the order-related information to the cloud printer connected to the first server via the communication network.

[0071] In step S203: the cloud printer voice broadcasts or prints order-related text generated based on order-related information.

[0072] The order-related text indicates a button identifier of a target button set on the cloud printer for responding to order-related information when triggered.

[0073] In step 204: in response to the target button being triggered, the cloud printer sends first feedback information regarding order-related information to the first server.

[0074] The first feedback information is used to request order-related functions of the first server and / or to reply to the ordering user of the target order.

[0075] Through the above technical solution, the first server can obtain the order-related information of the target order according to the user's processing request for the order placed from the service platform for providing catering and / or commodity services, and send the order-related information to the cloud printer. The cloud printer can print the order-related text generated based on the order-related information to guide the triggering of the target button, and when the user triggers the target button, the cloud printer can send the first feedback information to the first server to request the order-related function of the first server or to reply to the user who placed the order for the target order. In this way, through the buttons set on the cloud printer, the printed or voice-broadcasted order-related text, richer interactive functions are achieved, and the cloud printer's capabilities and intelligence are improved. In addition, the merchant can respond to order-related information by triggering the buttons set on the cloud printer without relying on the merchant client, which simplifies the merchant's order processing process and improves the merchant's order processing efficiency.

[0076] In step 204, the user triggers a target button set on the cloud printer, so that the cloud printer sends first feedback information to the first server. The first feedback information may be pre-set information or information currently input by the merchant.

[0077] In one embodiment, the first feedback information is pre-set information. For example, the first feedback information corresponding to each processing request can be pre-set for different processing requests. For example, for a processing request for representing that a user makes additional remarks to an order, the preset first feedback information corresponding to the processing request can be used to represent that the merchant has received the remarks. In this embodiment, if the processing request is a processing request for representing that a user makes additional remarks to an order, the cloud printer sends the first feedback information for representing that the merchant has received the remarks to the first server upon detecting that the target button is triggered.

[0078] In this embodiment, a specific implementation of step 204 is: in response to the target button being triggered, the cloud printer sends a preset first feedback information regarding order-related information to the first server.

[0079] In another embodiment, the first feedback information is the information currently input by the merchant. The specific implementation of step 204 is: in response to the target button being triggered, the cloud printer controls the voice collection device disposed in the cloud printer to collect the voice signal input by the merchant for the order-related information; the cloud printer recognizes the voice signal and sends the first feedback information for the order-related information to the first server.

[0080] In this embodiment, a voice collection device is provided in the cloud printer. When it is detected that the target button is triggered, the voice collection device is controlled to receive the voice signal input by the merchant for order-related information, recognize the voice signal, and send the recognized text as the first feedback information to the first server.

[0081] The cloud printer voice broadcasts or prints the order-related text generated based on the order-related information, and the merchant enters the first feedback information based on the order-related text. For example, for a processing request for representing the user's additional remarks on the order, the merchant can enter the first feedback information based on the current status of the order. For example, when the merchant receives the remarks of the ordering user to change the taste of the meal, if the meal is finished and the taste cannot be changed, at this time, the merchant can enter the first feedback information for representing that the meal is finished and the taste cannot be changed. If the meal is not finished, at this time, the merchant can enter the first feedback information for representing that the taste has been changed according to the remarks.

[0082] By adopting the above technical solution, the voice signal input by the merchant regarding order-related information is collected through the voice collection device set in the cloud printer, and the voice signal is recognized, and the first feedback information regarding the order-related information is sent to the first server. In this way, the merchant can input the first feedback information according to the current status of the order, which improves the flexibility of the cloud printer to send the first feedback information to the first server and enhances the merchant's user experience.

[0083] Figure 3 FIG. 1 is a flow chart of a method for processing order data of a cloud printer applicable to a cloud printer according to an exemplary embodiment of the present disclosure. Figure 3 As shown, the method may include:

[0084] In step S301: receiving order-related information of a target order sent by a first server connected to the cloud printer via a communication network.

[0085] The order-related information is obtained by the first server according to a received processing request from a user for an order placed from a service platform for providing catering and / or commodity services.

[0086] In step 302: voice broadcast or print order-related text generated based on order-related information.

[0087] In the present disclosure, the order-related text is used to guide the user to trigger a target button that can respond to the order-related information. For example, the order-related text indicates a button identifier of a target button set on the cloud printer that can respond to the order-related information when triggered.

[0088] In one embodiment, the cloud printer generates order-related text after receiving order-related information. For example, the cloud printer obtains a print format after receiving order-related information, and then generates order-related text according to the print format and order-related information.

[0089] In another embodiment, after receiving the order-related information, the cloud printer sends the order-related information to the third-party platform, so that the third-party platform obtains the printing format and generates order-related text according to the printing format and the order-related information. Afterwards, the third-party platform sends the order-related text to the cloud printer, so that the cloud printer voice broadcasts or prints the order-related text.

[0090] In step 303: in response to the target button being triggered, first feedback information regarding order-related information is sent to the first server, and the first feedback information is used to request order-related functions of the first server and / or to reply to the ordering user of the target order.

[0091] Through the above technical solution, the first server can obtain the order-related information of the target order according to the user's processing request for the order placed from the service platform for providing catering and / or commodity services, and send the order-related information to the cloud printer. The cloud printer can print the order-related text generated based on the order-related information to guide the triggering of the target button, and when the user triggers the target button, the cloud printer can send the first feedback information to the first server to request the order-related function of the first server or to reply to the user who placed the order for the target order. In this way, through the buttons set on the cloud printer, the printed or voice-broadcasted order-related text, richer interactive functions are achieved, and the cloud printer's capabilities and intelligence are improved. In addition, the merchant can respond to order-related information by triggering the target button set on the cloud printer without relying on the merchant client, which simplifies the merchant's order processing process and improves the merchant's order processing efficiency.

[0092] Optionally, step 303 may further include:

[0093] In response to the target button being triggered, controlling the voice collection device disposed in the cloud printer to collect the voice signal input by the merchant regarding the order-related information;

[0094] The voice signal is recognized, and first feedback information regarding the order-related information is sent to the first server.

[0095] Among them, the specific operation of collecting and identifying the voice signal input by the merchant for order-related information through the voice collection device set in the cloud printer, and sending the first feedback information to the first server has been described in detail above and will not be repeated here.

[0096] In one embodiment, the processing request of the user for an order placed from a service platform for providing catering and / or commodity services is a processing request for the ordering user to add notes to the order placed from the service platform for providing catering and / or commodity services. In this embodiment, the order data processing method of the cloud printer applicable to the cloud printer may also include: when the ordering user adds notes to the target order, the order identifier of the target order, the notes added by the ordering user to the target order, and the key identifier of the target key that can respond to the order-related information when triggered are obtained, and the order-related text is generated based on the order identifier of the target order, the notes, and the key identifier of the target key. Among them, the target order can be any order placed by the ordering user on the service platform for providing catering and / or commodity services and the order status is an unfinished state. Accordingly, step 303 may further include: in response to the target key being triggered, sending first feedback information for the notes to the first server, and the first feedback information is used to indicate that the merchant has received the notes. For example, a smart button is provided on the cloud printer, and the above-mentioned target button can be a smart button.

[0097] Figure 4 FIG. 1 is a schematic diagram of a method for processing order data of a cloud printer according to an exemplary embodiment of the present disclosure. Figure 4 As shown, first, the user places an order. For example, the user places an order from a service platform for providing catering and / or commodity services, and the service platform sends the order information of the target order to the first server. Then, the first server receives the order. Among them, after receiving the order, the first server sends the order information of the target order to the cloud printer for printing. When the user adds an emergency note to the target order, the first server receives the emergency note added by the ordering user to the target order, and pushes the emergency note to the cloud printer, and the cloud printer voice broadcasts or prints the emergency note. After that, the cloud printer sends a first feedback message to the first server to indicate that the merchant has received the content of the emergency note when it detects that the smart button is pressed. The first server receives the first feedback message and pushes it to the user, and the user can receive the response content to the content of the note, that is, the first feedback message is received.

[0098] First of all, it should be understood that in order to facilitate the merchant to know the target order of the additional remarks, the first server needs to send the order identifier of the target order with the additional remarks to the cloud printer in addition to the remarks. In addition, in order to guide the merchant to respond to the remarks, the first server may also send the button identifier of the target button that can respond to order-related information to the cloud printer. Therefore, in this embodiment, when the ordering user adds remarks to the target order, the cloud printer can obtain the order identifier of the target order, the remarks added by the ordering user to the target order, and the button identifier of the target button that can respond to order-related information when triggered. The order-associated text is generated based on the order identifier of the target order, the remarks, and the button identifier of the target button.

[0099] Secondly, it should be understood that if the merchant already knows in advance the target button that can respond to the remark content, in this embodiment, there is no need to obtain the button identifier of the target button that can respond to order-related information when triggered. Accordingly, the generated order-associated text may not include the button identifier of the target button.

[0100] For example, if the merchant has known in advance that the target button that can respond to the remark content is a smart button set on the cloud printer, when the ordering user adds a remark content to the target order, the first server pushes the remark content and the order ID to the cloud printer upon receiving the remark content of the target order, and the cloud printer voice broadcasts or prints the order ID and remark content of the target order. Afterwards, the merchant triggers the smart button upon receiving the remark content of the target order, and the cloud printer sends the first feedback information to the first server to indicate that the merchant has received the remark content. Upon receiving the first feedback information, the first server replies to the ordering user of the target order.

[0101] With the above technical solution, when the ordering user adds additional notes to the target order, the merchant can reply to the ordering user with one click through the button set on the cloud printer to inform him that the notes have been received. This improves the merchant's order processing efficiency and enhances the merchant's user experience.

[0102] In another embodiment, the processing request of the user for the order placed from the service platform for providing catering and / or commodity services is a processing request of the ordering user for the application for refund of the order placed from the service platform for providing catering and / or commodity services. In this embodiment, the order data processing method of the cloud printer applicable to the cloud printer may also include: when the ordering user initiates a refund application for the target order, the order identification of the target order, the refund reason of the target order, and the key identification of the target key that can respond to the order-related information when triggered are obtained, and the order-related text is generated based on the order identification of the target order, the refund reason, and the key identification of the target key. Among them, the target order can be any order placed by the ordering user on the service platform for providing catering and / or commodity services and the order status is unfinished. Accordingly, step 303 may further include: in response to the target key being triggered, sending a first feedback message for the refund reason to the first server, the first feedback message is used to indicate that the merchant confirms the cancellation of the target order, and the first feedback message is used for the first server to refund the target order and notify the ordering user that the target order has been refunded. For example, a smart button is provided on the cloud printer, and the target button in this embodiment can be a smart button.

[0103] First of all, it should be understood that when the ordering user initiates a refund application for the target order on the user client, the first server, upon receiving the processing request for the refund application, in addition to pushing the refund reason and the order ID of the target order to the cloud printer, also needs to send the button ID of the target button that can respond to order-related information to the cloud printer in order to guide the merchant to respond to the refund reason. Therefore, in this embodiment, when the ordering user initiates a refund application for the target order, the order ID of the target order, the refund reason of the target order, and the button ID of the target button that can respond to order-related information when triggered are obtained, and the order-related text is generated based on the order ID of the target order, the refund reason, and the button ID of the target button.

[0104] Secondly, it should be understood that if the merchant already knows in advance the target button that can respond to the reason for the refund, in this embodiment, there is no need to obtain the button identifier of the target button that can respond to the reason for the refund when triggered. Accordingly, the generated order-associated text may not include the button identifier of the target button.

[0105] For example, if the merchant has known in advance that the target button that can respond to the reason for a refund is a smart button set on the cloud printer, when the ordering user initiates a refund application for the target order, the first server pushes the refund reason and order ID to the cloud printer when receiving the refund application initiated for the target order, and the cloud printer voice broadcasts or prints the order ID and remarks of the target order. When the merchant learns the reason for the refund, it indicates that the merchant has received the refund application from the ordering user. At this time, the smart button is triggered, and the cloud printer sends the first feedback information to the first server to indicate that the merchant confirms the cancellation of the target order. When the first server receives the first feedback information, it refunds the target order and notifies the ordering user that the target order has been refunded. For example, the first server sends the second feedback information to the user to indicate that the target order has been refunded.

[0106] With the above technical solution, when the ordering user initiates a refund application for the target order, the merchant can cancel the target order with one click through the button set on the cloud printer. This improves the merchant's order processing efficiency and enhances the merchant's user experience.

[0107] In another embodiment, the user's request for processing an order placed from a service platform for providing catering and / or merchandise services is a merchant's request for re-issuing an order placed from a service platform for providing catering and / or merchandise services.

[0108] Figure 5 FIG. 1 is a flowchart of a method for processing order data of a cloud printer applicable to a cloud printer according to another exemplary embodiment of the present disclosure. Figure 5 As shown, the method may include:

[0109] In step 501: in response to a smart button set on the cloud printer being triggered, a processing request for a reprinting order is sent to the first server.

[0110] In the present disclosure, when the merchant triggers the smart button set on the cloud printer, the cloud printer sends a processing request for re-printing an order to the first server. Re-printing an order refers to re-printing an order that has been received by the store bound to the cloud printer.

[0111] Optionally, step 501 may further include: in response to a smart button set on the cloud printer being triggered, sending a request to a first server connected to the cloud printer via a communication network to query whether the cloud printer is bound to a store; receiving help and guidance content sent by the first server when it is found that the cloud printer is bound to the store, and voice broadcasting or printing the help and guidance content, the help and guidance content including first guidance content for guiding the merchant to execute the operation of switching the cloud printer to the supplementary order mode according to the button on the cloud printer; in response to the operation executed by the merchant to switch the cloud printer to the supplementary order mode, sending a processing request for the supplementary order to the first server.

[0112] For example, after receiving a request to query whether the cloud printer is bound to a store, the first server determines whether the cloud printer is bound to a store, and if it is determined that the cloud printer is bound to a store, sends help guidance content to the cloud printer.

[0113] Figure 6 FIG. 1 is a schematic diagram of a receipt showing helpful guidance content printed by a cloud printer according to an exemplary embodiment of the present disclosure. Figure 6 As shown, the help guide content displayed in the receipt is the operation of switching the cloud printer to the re-printing order mode, for example, short pressing the "-" button (the button is on the cloud printer) to enter the re-printing order mode. The merchant can follow the help guide content displayed in the receipt and short press the "-" button on the cloud printer to switch the cloud printer to the re-printing order mode, and then the cloud printer sends a processing request for the re-printing order to the first server. In addition, Figure 6 The receipt shown may also include an operation for exiting the smart mode, for example, exiting the smart mode after 30 seconds of no operation.

[0114] When the first server receives the processing request for reprinting the order sent by the cloud printer, it obtains order-related information. The order-related information includes at least one of the following: key information of the target order to be reprinted, the button identifier of the button for confirming the reprinting of the target order to be reprinted, the button identifier of the button for determining the previous order of the target order as the target order to be reprinted, and the button identifier of the button for determining the next order of the target order as the target order to be reprinted. The target order is any order received by the store bound to the cloud printer. For example, initially, the target order to be reprinted can be any order received by the store, for example, it can be the most recent order received by the store. For example, the key information can be the delivery address corresponding to the order, the name of the ordering user corresponding to the order, the amount corresponding to the order, and so on.

[0115] In step 502: voice broadcast or print order-related text generated based on order-related information to instruct the merchant to execute the operation of selecting the target order to be reprinted according to the buttons set on the cloud printer.

[0116] The specific operation of generating order-related text has been described in detail above and will not be repeated here.

[0117] Figure 7 FIG. 1 is a schematic diagram of a receipt printed by a cloud printer and showing order-related text according to an exemplary embodiment of the present disclosure. Figure 7 As shown, the order-related text displayed in the receipt includes: Takeaway #1, address: XXXX, name XX, amount XX; click the "Menu" button to confirm the target order to be re-printed, click the "-" button to determine the previous order of the target order as the target order to be re-printed, and click the "+" button to determine the next order of the target order as the target order to be re-printed. It should be understood that the target order to be re-printed changes with the merchant's triggering operation of the "+" button or the "-" button.

[0118] In step 503: in response to each target button triggered when the merchant executes the operation of selecting the target order to be re-printed, first feedback information for requesting the function of each target button of the first server is sent to the first server in sequence according to the order in which each target button is triggered, so that the first server selects the target order to be re-printed based on each first feedback information.

[0119] For example, suppose the merchant needs to make up the order for takeaway #3, where the order for takeaway #3 is Figure 7 For the first two orders of takeaway #1 in the receipt shown, at this time, the merchant can trigger the "-" button, the "-" button, and the "Menu" button in sequence. The cloud printer sends to the first server, in the order of each target button triggered by the merchant (i.e., the above-mentioned "-" button, the "-" button, and the "Menu" button), the first feedback information for requesting that the previous order of takeaway #1 (i.e., the order of takeaway #2) be used as the target order to be reprinted, the first feedback information for requesting that the previous order of takeaway #2 (i.e., the order of takeaway #3) be used as the target order to be reprinted, and the first feedback information for confirming the reprinting of the order of takeaway #3.

[0120] In addition, when the first server receives the first feedback information to determine the target order for reprinting, it determines the current target order as the target order to be reprinted, and sends the order details information of the target order to be reprinted to the cloud printer, so that the cloud printer prints the order details information of the target order to be reprinted.

[0121] By adopting the above technical solution, orders can be reprinted through the buttons set on the cloud printer and the order-related text printed by voice broadcast, which improves the merchant's order processing efficiency and enhances the merchant's user experience.

[0122] Optionally, the help guidance content may also include a second guidance content, which may include at least one of the following: an identification code image for guiding merchants to set the printing format of the cloud printer, an identification code image for guiding merchants to bind the cloud printer with other stores, and an identification code image for displaying the operating guide of the cloud printer.

[0123] In the present disclosure, it is considered that merchants set up cloud printers through merchant terminals, such as network configuration settings, cloud printer printing format settings, cloud printer binding settings with other stores, etc. In order to facilitate merchant settings, the cloud printer can print the above-mentioned second guidance content in addition to the first guidance content used to guide merchants to switch the cloud printer to the supplementary order mode according to the buttons on the cloud printer. In this way, the merchant terminal can directly scan the identification code image (e.g., QR code) used to guide merchants to set the cloud printer printing format to enter the interface for setting the cloud printer printing format, or the merchant terminal can directly scan the identification code image (e.g., QR code) used to guide merchants to bind the cloud printer with other stores to enter the interface for binding the cloud printer with other stores, or the merchant terminal can directly scan the identification code image (e.g., QR code) used to display the operation guide of the cloud printer to enter the interface displaying the operation guide of the cloud printer.

[0124] The adoption of the above technical solution simplifies the merchant's setting process for cloud printers and improves the merchant's user experience.

[0125] Optionally, the order data processing method for a cloud printer applicable to a cloud printer may further include:

[0126] In response to the smart button set on the cloud printer being triggered, according to the current state of the cloud printer, abnormal help guidance content corresponding to the abnormality of the current state is obtained, and the abnormal help guidance content includes the cause of the abnormality and a solution to the abnormality. The abnormal cause includes at least one of the following: the cloud printer is not equipped with a network, the cloud printer is not connected to a router, the cloud printer is not connected to the first server and / or the service platform, the cloud printer is not bound to a merchant account, and the cloud printer is faulty;

[0127] Voice broadcast or print exception help guide content.

[0128] For example, the cloud printer locally stores solutions to each anomaly, and in response to the smart button being triggered, the cloud printer determines the anomaly according to the current state of the cloud printer, and obtains the solution to the anomaly from the local storage. In addition, the cloud printer failure may be a failure of a component in the cloud printer itself, for example, an overheated print head.

[0129] By adopting the above technical solution, when the cloud printer is in an abnormal state, voice broadcast or print exception help guidance content can be used to inform the user of the cause of the cloud printer abnormality and guide the user to solve the abnormality in time, so that the cloud printer can quickly enter the normal working mode, improve the user's efficiency in solving abnormalities, and enhance the user experience.

[0130] Based on the same inventive concept, the present disclosure also provides an order data processing device for a cloud printer. Figure 8 It is a block diagram of an order data processing device of a cloud printer applicable to a cloud printer according to an exemplary embodiment of the present disclosure.

[0131] like Figure 8 As shown, the order data processing device 600 of the cloud printer includes:

[0132] The receiving module 601 is configured to receive order-related information of a target order sent by a first server connected to the cloud printer via a communication network, wherein the order-related information is obtained by the first server according to a processing request received from a user for an order placed from a service platform for providing catering and / or commodity services;

[0133] The first output module 602 is configured to voice broadcast or print order-related text generated based on the order-related information, wherein the order-related text indicates a key identifier of a target key set on the cloud printer for responding to the order-related information when triggered;

[0134] The first sending module 603 is configured to send first feedback information regarding the order-related information to the first server in response to the target button being triggered, wherein the first feedback information is used to request the order-related functions of the first server and / or to reply to the ordering user of the target order.

[0135] Optionally, the first sending module 603 is configured to:

[0136] In response to the target button being triggered, controlling the voice collection device disposed in the cloud printer to collect the voice signal input by the merchant regarding the order-related information;

[0137] The voice signal is recognized, and first feedback information regarding the order-related information is sent to the first server.

[0138] Optionally, the order data processing device 600 of the cloud printer further includes:

[0139] A first acquisition module is configured to acquire, when an ordering user adds remarks to the target order, an order identifier of the target order, remarks added by the ordering user to the target order, and a button identifier of a target button capable of responding to the order-related information when triggered, wherein the order-related text is generated based on the order identifier of the target order, the remarks, and the button identifier of the target button;

[0140] The first sending module 603 is configured to: in response to the target button being triggered, send first feedback information regarding the remark content to the first server, wherein the first feedback information is used to indicate that the merchant has received the remark content.

[0141] Optionally, the order data processing device 600 of the cloud printer further includes:

[0142] The second acquisition module is configured to acquire, when the ordering user adds remarks to the target order, the order identifier of the target order, the remarks added by the ordering user to the target order, and the button identifier of the target button that can respond to the order-related information when triggered, wherein the order-related text is generated based on the order identifier of the target order, the remarks, and the button identifier of the target button;

[0143] The first sending module 603 is configured to:

[0144] In response to the target button being triggered, first feedback information regarding the reason for the refund is sent to the first server, the first feedback information is used to indicate that the merchant has confirmed the cancellation of the target order, and the first feedback information is used for the first server to refund the target order and notify the ordering user that the target order has been refunded.

[0145] Optionally, the order data processing device 600 of the cloud printer further includes:

[0146] The second sending module is configured to send a processing request for a supplementary order to the first server in response to the smart button set on the cloud printer being triggered; the order-related information includes at least one of: key information of the target order to be supplemented, a button identifier of a button for confirming the supplementary printing of the target order to be supplemented, a button identifier of a button for determining the previous order of the target order as the target order to be supplemented, and a button identifier of a button for determining the next order of the target order as the target order to be supplemented, and the target order is any order received by the store bound to the cloud printer;

[0147] The second output module is configured to voice broadcast or print order-related text generated based on the order-related information to instruct the merchant to execute the operation of selecting the target order to be reprinted according to the buttons set on the cloud printer;

[0148] The first sending module 603 is configured to:

[0149] In response to each target button triggered when the merchant executes the operation of selecting the target order to be re-printed, first feedback information for requesting the function of each target button of the first server is sent to the first server in sequence according to the order in which each target button is triggered, so that the first server selects the target order to be re-printed based on each first feedback information.

[0150] Optionally, the second sending module is configured to:

[0151] In response to a smart button set on the cloud printer being triggered, sending a request to query whether the cloud printer is bound to a store to a first server connected to the cloud printer via a communication network;

[0152] receiving the help and guidance content sent by the first server when it is found that the cloud printer has been bound to the store, and voice broadcasting or printing the help and guidance content, wherein the help and guidance content includes first guidance content for guiding the merchant to switch the cloud printer to a supplementary order printing mode according to a key on the cloud printer;

[0153] In response to the merchant's operation of switching the cloud printer to a re-printing order mode, a processing request for the re-printing order is sent to the first server.

[0154] Optionally, the help guidance content also includes second guidance content, and the second guidance content includes at least one of the following: an identification code image for guiding the merchant to set the printing format of the cloud printer, an identification code image for guiding the merchant to bind the cloud printer with other stores, and an identification code image for displaying the operating guide of the cloud printer.

[0155] Optionally, the order data processing device 600 of the cloud printer further includes:

[0156] A third acquisition module is configured to, in response to the smart button set on the cloud printer being triggered, acquire, according to the current state of the cloud printer, abnormal help guidance content corresponding to the abnormality of the current state, wherein the abnormal help guidance content includes the cause of the abnormality and a solution to the abnormality, wherein the cause of the abnormality includes at least one of the following: the cloud printer is not networked, the cloud printer is not connected to a router, the cloud printer is not connected to the first server and / or the service platform, the cloud printer is not bound to a merchant account, and the cloud printer is faulty;

[0157] The third output module is configured to voice broadcast or print the abnormal help guidance content.

[0158] Regarding the device in the above embodiment, the specific manner in which each module performs operations has been described in detail in the embodiment of the method, and will not be elaborated here.

[0159] Fig. 9 FIG. 1 is a block diagram of a cloud printer according to an exemplary embodiment. Fig. 9 As shown, the cloud printer 700 may include: a processor 701 , a memory 702 . The cloud printer 700 may also include one or more of a multimedia component 703 , an input / output (I / O) interface 704 , and a communication component 705 .

[0160] The processor 701 is used to control the overall operation of the cloud printer 700 to complete all or part of the steps in the above-mentioned cloud printer order data processing method. The memory 702 is used to store various types of data to support the operation of the cloud printer 700, and these data may include, for example, instructions for any application or method used to operate on the cloud printer 700, and application-related data, such as contact data, sent and received messages, pictures, audio, video, etc. The memory 702 can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (Static Random Access Memory, referred to as SRAM), electrically erasable programmable read-only memory (Electrically Erasable Programmable Read-Only Memory, referred to as EEPROM), erasable programmable read-only memory (Erasable Programmable Read-Only Memory, referred to as EPROM), programmable read-only memory (Programmable Read-Only Memory, referred to as PROM), read-only memory (Read-Only Memory, referred to as ROM), magnetic memory, flash memory, disk or optical disk. The multimedia component 703 may include a screen and an audio component. The screen may be, for example, a touch screen, and the audio component is used to output and / or input audio signals. For example, the audio component may include a microphone for receiving external audio signals. The received audio signal may be further stored in the memory 702 or sent through the communication component 705. The audio component also includes at least one speaker for outputting audio signals. The I / O interface 704 provides an interface between the processor 701 and other interface modules, and the other interface modules may be keyboards, mice, buttons, etc. These buttons may be virtual buttons or physical buttons. The communication component 705 is used for wired or wireless communication between the cloud printer 700 and other devices. Wireless communication, such as Wi-Fi, Bluetooth, Near Field Communication (NFC), 2G, 3G, 4G, NB-IOT, eMTC, or other 5G, etc., or a combination of one or more of them, is not limited here. Therefore, the corresponding communication component 705 may include: Wi-Fi module, Bluetooth module, NFC module, etc.

[0161] In an exemplary embodiment, the cloud printer 700 can be implemented by one or more application specific integrated circuits (ASIC), digital signal processors (DSP), digital signal processing devices (DSPD), programmable logic devices (PLD), field programmable gate arrays (FPGA), controllers, microcontrollers, microprocessors or other electronic components to execute the above-mentioned cloud printer order data processing method.

[0162] In another exemplary embodiment, a computer-readable storage medium including program instructions is also provided, and when the program instructions are executed by a processor, the steps of the above-mentioned cloud printer order data processing method are implemented. For example, the computer-readable storage medium can be the above-mentioned memory 702 including program instructions, and the above-mentioned program instructions can be executed by the processor 701 of the cloud printer 700 to complete the above-mentioned cloud printer order data processing method.

[0163] In another exemplary embodiment, a computer program product is also provided, which includes a computer program that can be executed by a programmable device, and the computer program has a code portion for executing the above-mentioned order data processing method for the cloud printer when executed by the programmable device.

[0164] The preferred embodiments of the present disclosure are described in detail above in conjunction with the accompanying drawings; however, the present disclosure is not limited to the specific details in the above embodiments. Within the technical concept of the present disclosure, a variety of simple modifications can be made to the technical solution of the present disclosure, and these simple modifications all fall within the protection scope of the present disclosure.

[0165] It should also be noted that the various specific technical features described in the above specific embodiments can be combined in any suitable manner without contradiction. In order to avoid unnecessary repetition, the present disclosure will not further describe various possible combinations.

[0166] In addition, various embodiments of the present disclosure may be arbitrarily combined, and as long as they do not violate the concept of the present disclosure, they should also be regarded as the contents disclosed by the present disclosure.

Claims

1. A method for processing order data of a cloud printer, characterized in that: The method comprises: The first server receives a processing request from a user for an order placed from a service platform for providing commodity services; The first server obtains order-related information of the target order according to the processing request, and sends the order-related information to a cloud printer connected to the first server via a communication network; The cloud printer voice broadcasts or prints order-related text generated based on the order-related information, wherein the order-related text indicates a key identifier of a target key set on the cloud printer for responding to the order-related information when triggered; In response to the target button being triggered, the cloud printer sends first feedback information regarding the order-related information to the first server, wherein the first feedback information is used to request an order-related function of the first server and / or to reply to an ordering user of the target order; The cloud printer prints a second guidance content, wherein the second guidance content includes at least one of the following: an identification code image for guiding the merchant to set a printing format of the cloud printer, an identification code image for guiding the merchant to bind the cloud printer to other stores, and an identification code image for displaying an operation guide of the cloud printer; The merchant terminal scans the identification code image used to guide the merchant to set the printing format of the cloud printer to enter the interface for setting the printing format of the cloud printer, or the merchant terminal scans the identification code image used to guide the merchant to bind the cloud printer with other stores to enter the interface for binding the cloud printer with other stores, or the merchant terminal scans the identification code image used to display the operating guide of the cloud printer to enter the interface displaying the operating guide of the cloud printer.

2. The method according to claim 1, characterized in that In response to the target button being triggered, the cloud printer sends first feedback information regarding the order-related information to the first server, including: In response to the target button being triggered, the cloud printer controls a voice collection device disposed in the cloud printer to collect a voice signal input by the merchant regarding the order-related information; The cloud printer recognizes the voice signal and sends first feedback information regarding the order-related information to the first server.

3. A method for processing order data of a cloud printer, characterized in that: Applicable to a cloud printer, the method comprises: Receiving order-related information of a target order sent by a first server connected to the cloud printer via a communication network, wherein the order-related information is obtained by the first server according to a received processing request of an order placed by a user from a service platform for providing commodity services; Voice broadcast or print order-related text generated based on the order-related information, wherein the order-related text indicates a key identifier of a target key set on the cloud printer for responding to the order-related information when triggered; In response to the target button being triggered, sending first feedback information regarding the order-related information to the first server, wherein the first feedback information is used to request an order-related function of the first server and / or to reply to an ordering user of the target order; The cloud printer prints a second guidance content, and the second guidance content includes at least one of the following: an identification code image for guiding merchants to set the printing format of the cloud printer, an identification code image for guiding merchants to bind the cloud printer to other stores, and an identification code image for displaying the operation guide of the cloud printer. The identification code image is used for the merchant terminal to scan the identification code image for guiding merchants to set the printing format of the cloud printer to enter the interface for setting the printing format of the cloud printer, or, is used for the merchant terminal to scan the identification code image for guiding merchants to bind the cloud printer to other stores to enter the interface for binding the cloud printer with other stores, or, is used for the merchant terminal to scan the identification code image for displaying the operation guide of the cloud printer to enter the interface displaying the operation guide of the cloud printer.

4. The method according to claim 3, characterized in that In response to the target button being triggered, sending first feedback information regarding the order-related information to the first server includes: In response to the target button being triggered, controlling the voice collection device disposed in the cloud printer to collect the voice signal input by the merchant for the order-related information; The voice signal is recognized, and first feedback information regarding the order-related information is sent to the first server.

5. The method according to claim 3 or 4, characterized in that: Before the voice broadcasting or printing of the order-related text generated based on the order-related information, the method further includes: When the ordering user adds remarks to the target order, the order identifier of the target order, the remarks added by the ordering user to the target order, and the button identifier of the target button that can respond to the order-related information when triggered are obtained, and the order-related text is generated based on the order identifier of the target order, the remarks, and the button identifier of the target button; In response to the target button being triggered, sending first feedback information regarding the order-related information to the first server includes: In response to the target button being triggered, first feedback information for the remark content is sent to the first server, where the first feedback information is used to indicate that the merchant has received the remark content.

6. The method according to claim 3 or 4, characterized in that: Before the voice broadcasting or printing of the order-related text generated based on the order-related information, the method further includes: When the ordering user initiates a refund application for the target order, the order identifier of the target order, the refund reason of the target order, and the button identifier of the target button that can respond to the order-related information when triggered are obtained, and the order-related text is generated based on the order identifier of the target order, the refund reason, and the button identifier of the target button; In response to the target button being triggered, sending first feedback information regarding the order-related information to the first server includes: In response to the target button being triggered, first feedback information regarding the reason for the refund is sent to the first server, the first feedback information is used to indicate that the merchant has confirmed the cancellation of the target order, and the first feedback information is used for the first server to refund the target order and notify the ordering user that the target order has been refunded.

7. The method according to claim 3, characterized in that Before receiving order-related information of a target order sent by a first server connected to the cloud printer via a communication network, the method further includes: In response to the smart button set on the cloud printer being triggered, a processing request for re-printing an order is sent to the first server; the order-related information includes at least one of: key information of the target order to be re-printed, a button identifier of a button for confirming re-printing the target order to be re-printed, a button identifier of a button for determining the previous order of the target order as the target order to be re-printed, and a button identifier of a button for determining the next order of the target order as the target order to be re-printed, and the target order is any order received by the store bound to the cloud printer; Voice broadcast or print order-related text generated based on the order-related information to instruct the merchant to execute the operation of selecting the target order to be reprinted according to the buttons set on the cloud printer; In response to the target button being triggered, sending first feedback information regarding the order-related information to the first server includes: In response to each target button triggered when the merchant executes the operation of selecting the target order to be re-printed, first feedback information for requesting the function of each target button of the first server is sent to the first server in sequence according to the order in which each target button is triggered, so that the first server selects the target order to be re-printed based on each first feedback information.

8. The method according to claim 7, characterized in that In response to the smart button set on the cloud printer being triggered, sending a processing request for a supplementary printing order to the first server includes: In response to a smart button set on the cloud printer being triggered, sending a request to query whether the cloud printer is bound to a store to a first server connected to the cloud printer via a communication network; receiving the help and guidance content sent by the first server when it is found that the cloud printer has been bound to the store, and voice broadcasting or printing the help and guidance content, wherein the help and guidance content includes first guidance content for guiding the merchant to switch the cloud printer to a supplementary order printing mode according to a key on the cloud printer; In response to the merchant's operation of switching the cloud printer to a re-printing order mode, a processing request for the re-printing order is sent to the first server.

9. The method according to claim 8, characterized in that The help guidance content also includes second guidance content, which includes at least one of the following: an identification code image for guiding the merchant to set the printing format of the cloud printer, an identification code image for guiding the merchant to bind the cloud printer to other stores, and an identification code image for displaying the operation guide of the cloud printer.

10. The method according to claim 3, characterized in that: The method further comprises: In response to the smart button set on the cloud printer being triggered, according to the current state of the cloud printer, abnormal help guidance content corresponding to the abnormality of the current state is obtained, and the abnormal help guidance content includes the cause of the abnormality and a solution to the abnormality, and the abnormality cause includes at least one of the following: the cloud printer is not equipped with a network, the cloud printer is not connected to a router, the cloud printer is not connected to the first server and / or the service platform, the cloud printer is not bound to a merchant account, and the cloud printer is faulty; Voice broadcast or print the exception help guidance content.

11. An order data processing device for a cloud printer, characterized in that: Applicable to a cloud printer, the device comprises: a receiving module configured to receive order-related information of a target order sent by a first server connected to the cloud printer via a communication network, wherein the order-related information is obtained by the first server according to a processing request received from a user for an order placed from a service platform for providing commodity services; A first output module is configured to voice broadcast or print order-related text generated based on the order-related information, wherein the order-related text indicates a key identifier of a target key set on the cloud printer for responding to the order-related information when triggered; a first sending module, configured to send, in response to the target button being triggered, first feedback information regarding the order-related information to the first server, wherein the first feedback information is used to request an order-related function of the first server and / or to reply to an ordering user of the target order; The first output module is also configured to print a second guidance content, wherein the second guidance content includes at least one of the following: an identification code image for guiding merchants to set the printing format of the cloud printer, an identification code image for guiding merchants to bind the cloud printer to other stores, and an identification code image for displaying the operating guide of the cloud printer. The identification code image is used for the merchant terminal to scan the identification code image for guiding merchants to set the printing format of the cloud printer to enter the interface for setting the printing format of the cloud printer, or for the merchant terminal to scan the identification code image for guiding merchants to bind the cloud printer to other stores to enter the interface for binding the cloud printer with other stores, or for the merchant terminal to scan the identification code image for displaying the operating guide of the cloud printer to enter the interface displaying the operating guide of the cloud printer.

12. A cloud printer, characterized in that: include: processor; a memory for storing processor-executable instructions; The processor is configured to execute the executable instructions to implement the steps of the method according to any one of claims 3 to 10.

13. A computer-readable storage medium having computer program instructions stored thereon, characterized in that: When the program instructions are executed by a processor, the steps of the method described in any one of claims 3 to 10 are implemented.

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