RAG-based property management equipment alarm processing method and device

Abstract

The invention discloses a property management equipment alarm processing method and device based on RAG, and relates to the field of property management, and the technical scheme is characterized in that an alarm processing knowledge base of property management equipment is constructed; establishing a question-answering system; when the property management system detects that the property management equipment triggers a certain alarm signal, property management personnel input a question to the question-answering system according to the triggered alarm signal, and the question-answering system matches the question with the content in the alarm processing knowledge base through an RAG technology; determining a fault type and processing experience related to the question in the alarm processing knowledge base as an initial answer; and the question and answer system generates an alarm disposal instruction through an AIGC technology. According to the invention, property management personnel can quickly obtain related alarm processing instructions when property management equipment triggers a certain alarm signal, the situation that alarm processing is not timely due to factors such as insufficient experience is avoided, and meanwhile, the system can help to improve the troubleshooting efficiency and processing efficiency of the alarm signal.

Description

Technical Field

[0001] The present invention relates to the field of property management, and more specifically, to a RAG-based property management equipment alarm handling method and device. Background Art

[0002] In property management, equipment alarm processing is a crucial task, which is directly related to the safety and quality of life of community residents.

[0003] The current property management system integrates a variety of intelligent devices and software to achieve real-time monitoring and alarm processing of various types of equipment in the community. These alarm information is quickly transmitted to the property management center through the communication channels within the system, such as the network and wireless transmission. After receiving the alarm information, the staff of the property management center will immediately confirm and analyze the alarm, accurately find out the root cause of the alarm, and provide targeted solutions for subsequent processing. After the alarm processing is completed, the staff of the property management center will record the detailed information, processing process and results of the alarm, and form an alarm report. These alarm reports can be used as important information for property management to analyze the causes of equipment failures, evaluate equipment performance, optimize equipment configuration, etc. At the same time, the alarm reports of security equipment can also be used to evaluate the effectiveness of the security system and discover potential safety hazards, thereby strengthening the safety management of the property. In addition, the property management center can also regularly feedback the alarm reports to the equipment supplier or manufacturer to promote the continuous improvement and optimization of the equipment.

[0004] In traditional property management systems, alarms usually require manual analysis and processing after they are triggered. Often, due to factors such as lack of experience, the alarms are not processed in a timely manner, thus affecting the normal operation of the equipment. Summary of the invention

[0005] In view of the fact that in existing property management systems, after an alarm is triggered, manual analysis and processing are usually required, and the alarm processing is often not timely due to factors such as insufficient experience of personnel, thus affecting the normal operation of the equipment, the purpose of the present invention is to provide a property management equipment alarm handling method based on RAG, which builds an alarm handling knowledge base for property management equipment based on equipment information on the Internet, equipment maintenance records, and equipment and equipment maintenance personnel information provided by equipment-related personnel, and the content of the alarm handling knowledge base is presented in text form. The equipment-related personnel include equipment users, equipment maintenance personnel, equipment manufacturers, and equipment sellers.

[0006] A question-and-answer system is established based on RAG technology and AIGC technology. The question-and-answer system is connected to the property management system by signal. When the property management system detects that the property management equipment triggers an alarm signal, the property management personnel input questions to the question-and-answer system according to the triggered alarm signal. The question-and-answer system matches the questions with the contents in the alarm handling knowledge base through RAG technology, and determines the fault type and handling experience related to the question in the alarm handling knowledge base as the initial answer. The question-and-answer system combines the input questions and the context of the initial answer in the alarm handling knowledge base through AIGC technology to generate alarm handling instructions that conform to logic and context.

[0007] The present invention is further configured to: set a system input module connected to the question-and-answer system and the property management system signal, and when the property management system detects that the property management equipment triggers a certain alarm signal, the system input module inputs questions to the question-and-answer system according to the triggered alarm signal, and the question-and-answer system matches the questions with the contents in the alarm handling knowledge base to generate alarm handling instructions. The questions input by the system input module involve equipment information, equipment alarm reasons, equipment maintenance records, and equipment maintenance personnel contact information.

[0008] The present invention is further configured as follows: the property management system sends the handling task of the alarm signal and the alarm handling instructions to the mobile terminal of the equipment maintenance personnel according to the contact information of the equipment maintenance personnel in the alarm handling instructions.

[0009] The present invention is further configured as follows: when the equipment maintenance personnel in the alarm handling instructions have a maintenance record of the equipment where the alarm signal is located, the maintenance record of the equipment maintenance personnel at the equipment where the alarm signal is located is sent to the mobile terminal of the equipment maintenance personnel together with the handling task of the alarm signal.

[0010] The present invention is further configured as follows: the RAG technology matches the content of the problem and the alarm handling knowledge base through vector retrieval. Before the vector retrieval, the problem and the content of the alarm handling knowledge base are converted into vectors through word embedding.

[0011] The present invention is further configured such that: the word embedding is implemented through a dify platform.

[0012] The present invention is further configured such that the content of the alarm handling knowledge base is subdivided into a plurality of sub-knowledge bases according to the type of property management equipment.

[0013] The present invention is further configured such that the handling result of the alarm signal is formed into a text description and then entered into an alarm handling knowledge base.

[0014] The present invention is further configured as follows: the alarm handling knowledge base also includes a priority description of each property management equipment, and the priority description includes the impact range and complaint frequency of the property management equipment; when the property management system detects that a property management equipment triggers an alarm signal, the generated alarm handling instructions include the priority description corresponding to the property management equipment.

[0015] The present invention is further configured such that: the question-and-answer system and the property management system are connected by signals via an API interface.

[0016] The present invention also provides a property management equipment alarm handling device based on RAG, which includes a storage medium on which a computer program is stored, and a processor for implementing the above-mentioned property management equipment alarm handling method based on RAG when executing the computer program.

[0017] In summary, the present invention has the following beneficial effects compared with the prior art: the present invention uses the alarm handling knowledge base of the property management equipment and the question-and-answer system established based on the RAG technology and the AIGC technology, so that when the property management equipment triggers a certain alarm signal, the property management personnel can quickly obtain the alarm handling instructions that record the relevant fault types and handling experience of the alarm signal through the question-and-answer system, and refer to the alarm handling instructions for corresponding processing, thereby avoiding the untimely alarm processing caused by factors such as the lack of experience of the property management personnel. At the same time, RAG technology can also help equipment maintenance personnel improve the troubleshooting efficiency and handling efficiency for alarm signals. In the present invention, the generation of alarm handling instructions and the allocation of alarm signal handling tasks can be automated without the participation of property management personnel, and the response speed to the triggered alarm signal is fast. Finally, the analysis of the experience of equipment maintenance personnel and the handling priority of property management equipment in the present invention further improves the efficiency of alarm signal handling and reduces the impact of property management equipment failures on the safety and quality of life of community residents. BRIEF DESCRIPTION OF THE DRAWINGS

[0018] Figure 1 It is a schematic diagram of a RAG-based property management equipment alarm handling method in this embodiment. DETAILED DESCRIPTION

[0019] The technical solution of the present invention will be clearly described below. Obviously, the described embodiments are not all embodiments of the present invention. All other embodiments obtained by ordinary technicians in this field without making creative work are within the scope of protection of the invention.

[0020] The term "property management equipment" refers to all equipment managed by the property. The term "failure" refers to the state in which the property management equipment cannot perform its specified function.

[0021] Example

[0022] like Figure 1 As shown, a preferred embodiment of the present invention provides a RAG-based property management equipment alarm handling method, which constructs an alarm handling knowledge base for property management equipment based on equipment information on the Internet, equipment maintenance records, and equipment and equipment maintenance personnel information provided by equipment-related personnel. The content of the alarm handling knowledge base is presented in text form. The equipment information on the Internet and the equipment information provided by equipment-related personnel both include equipment model, equipment performance parameter description, equipment failure description, and equipment maintenance experience. The equipment maintenance personnel information includes the name, contact information, and maintenance field of the equipment maintenance personnel. The equipment-related personnel include equipment users, equipment maintenance personnel, equipment manufacturers, and equipment sellers.

[0023] A question-and-answer system is established based on RAG technology and AIGC technology. The question-and-answer system is connected to the property management system by signal. When the property management system detects that the property management equipment triggers an alarm signal, the property management personnel input questions to the question-and-answer system according to the triggered alarm signal. The question-and-answer system matches the questions with the contents in the alarm handling knowledge base through RAG technology, and determines the fault type and handling experience related to the question in the alarm handling knowledge base as the initial answer. The question-and-answer system combines the input questions and the context of the initial answer in the alarm handling knowledge base through AIGC technology to generate alarm handling instructions that conform to logic and context.

[0024] Through the above method, when the property management system detects that the property management equipment triggers a certain alarm signal, the property management personnel can quickly obtain the alarm handling instructions that record the fault type and handling experience related to the alarm signal through the question and answer system. The property management personnel can refer to the alarm handling instructions to perform corresponding processing, thereby avoiding untimely alarm processing due to factors such as lack of experience of the property management personnel.

[0025] This embodiment also provides a system input module that is signal-connected to the question-and-answer system and the property management system. When the property management system detects that a property management device triggers an alarm signal, the system input module inputs questions to the question-and-answer system based on the triggered alarm signal, and the question-and-answer system matches the questions with the content in the alarm handling knowledge base to generate alarm handling instructions. The questions input by the system input module involve equipment information, equipment alarm reasons, equipment maintenance records, and contact information of equipment maintenance personnel. The equipment information includes equipment name, equipment type, equipment ID, equipment model, and equipment address. Through the system input module, the generation of alarm handling instructions will not require the participation of property management personnel, saving the time of property management personnel to think and input, and significantly improving the efficiency of generating alarm handling instructions.

[0026] Specifically, based on the questions input into the system input module, the property management personnel can input other questions into the question-and-answer system according to the triggered alarm signal to further improve the alarm handling instructions.

[0027] Specifically, the RAG technology matches the problem with the contents of the alarm handling knowledge base through vector retrieval, that is, before vector retrieval, the contents of the problem and the alarm handling knowledge base are converted into vector form through vector embedding, and the fault type and processing experience related to the problem in the alarm handling knowledge base are determined by comparing the vector of the problem with the vector in the alarm handling knowledge base for similarity. The vector embedding described in this embodiment is word embedding, specifically, dividing the text into a sequence of words or words, removing words or words without actual semantics in the sequence, stemming and restoring the words or words, and reducing the words or words to a basic form. The words or words are represented in the form of vectors, and each word or word is represented by a unique vector. The vector of a text is the sum of the vectors of all words and words therein.

[0028] The word embedding described in this embodiment is implemented through the dify platform. The dify platform is an open source large language model (LLM) application development platform that integrates the concepts of Backend as Service and LLMOps, allowing developers to quickly build production-level generative AI applications. Even non-technical personnel can participate in the definition and data operation process of AI applications. The dify platform has built-in key technology stacks required to build LLM applications, including support for hundreds of models, intuitive Prompt orchestration interface, high-quality RAG engine, robust Agent framework, flexible process orchestration, and also provides a set of easy-to-use interfaces and API interfaces.

[0029] In this embodiment, the property management system sends the handling task of the alarm signal to the mobile terminal of the equipment maintenance personnel according to the contact information of the equipment maintenance personnel in the alarm handling instructions, so as to realize the automatic allocation of the handling task of the alarm signal, save the time of the property management personnel in dispatching the equipment maintenance personnel, and improve the handling efficiency of the alarm signal. At the same time, the property management system also sends the alarm handling instructions of the alarm signal to the mobile terminal of the equipment maintenance personnel according to the contact information of the equipment maintenance personnel in the alarm handling instructions, so that the equipment maintenance personnel can conduct targeted troubleshooting of the fault type according to the alarm handling instructions, improve the troubleshooting efficiency, and quickly complete the handling of the alarm signal according to the handling experience given by the alarm handling, improve the handling efficiency of the alarm signal, and avoid the untimely handling of the alarm signal due to lack of experience. The handling task of the alarm signal and the alarm handling instructions described in this embodiment are sent to the mobile terminal of the equipment maintenance personnel in the form of text messages. The mobile terminal described in this embodiment is a mobile phone.

[0030] The question-and-answer system of this embodiment uses AIGC technology to determine the best equipment maintenance personnel to handle the alarm signal, and records the information of the best equipment maintenance personnel in the alarm handling instructions to ensure that the equipment maintenance personnel who handle the alarm signal have relevant maintenance experience, so as to avoid untimely processing of the alarm signal due to lack of experience. The best processing personnel are preferably equipment maintenance personnel who have maintenance records for the equipment where the alarm signal is located, followed by equipment maintenance personnel who have maintenance experience for the same type of equipment as the equipment where the alarm signal is located, and finally equipment maintenance personnel who have the ability to repair the alarm signal. Furthermore, when the equipment maintenance personnel in the alarm handling instructions have maintenance records for the equipment where the alarm signal is located, the maintenance records of the equipment maintenance personnel for the equipment where the alarm signal is located are sent to the mobile terminal of the equipment maintenance personnel together with the handling task of the alarm signal to help the equipment maintenance personnel quickly recall relevant handling experience.

[0031] Specifically, the alarm handling knowledge base is updated regularly to cope with the rapidly changing environment and improve the accuracy of the alarm handling instructions. The updates include manual updates and system updates. Manual updates are made by manually determining the direction in which the alarm handling knowledge base needs to be supplemented, and performing targeted updates based on the latest equipment information on the Internet, the latest equipment maintenance records, and the latest equipment information provided by equipment-related personnel. System updates are to enter the handling results of the alarm signal into the alarm handling knowledge base in the form of text descriptions. The text descriptions include equipment information, alarm signal records, and alarm signal handling conditions.

[0032] Specifically, the content of the alarm handling knowledge base is subdivided into multiple sub-knowledge bases according to the type of property management equipment. For example, the alarm handling knowledge base of this embodiment is subdivided into intelligent monitoring equipment knowledge base, intelligent access control equipment knowledge base, sensor equipment knowledge base, and lamp pole lighting equipment knowledge base. After being subdivided into multiple sub-knowledge bases, when matching the problem with the content of the alarm handling knowledge base through RAG technology, the corresponding sub-knowledge base can be quickly locked to narrow the scope of data to be analyzed and speed up the matching speed.

[0033] Specifically, the alarm handling knowledge base also includes a priority description of each property management equipment, and the priority description includes the impact range, complaint frequency and specific function of the property management equipment; when the property management system detects that a property management equipment has triggered an alarm signal, the generated alarm handling instructions include the priority description corresponding to the property management equipment, so as to help property management personnel and equipment maintenance personnel determine the handling priority of the property management equipment, and give priority to handling property management equipment with a larger impact range and complaint frequency, so as to reduce the impact of property management equipment failures on the safety and quality of life of community residents.

[0034] Specifically, the question-and-answer system, the system input module and the property management system realize signal connection through an API interface. The API interface in this embodiment is an API interface provided in the dify platform. The question-and-answer system in this embodiment sends the alarm handling instructions to the property management system through the API interface provided in the dify platform. The API interface is a standardized interface. Through the API interface, the question-and-answer system and the system input module in this method can be compatible with most property management systems on the market, effectively reducing the workload of connecting the question-and-answer system and the system input module with the property management system.

[0035] This embodiment also provides a property management equipment alarm handling device based on RAG, which includes a storage medium on which a computer program is stored. It also includes a processor, which is used to implement the above-mentioned property management equipment alarm handling method based on RAG when executing the computer program. The system includes an alarm handling knowledge base, a property management system, a question-and-answer system, and a system input module.

[0036] In summary, this embodiment uses the alarm handling knowledge base of the property management equipment and the question-and-answer system established based on the RAG technology and the AIGC technology, so that when the property management equipment triggers a certain alarm signal, the property management personnel can quickly obtain the alarm handling instructions that record the fault type and handling experience related to the alarm signal through the question-and-answer system, and refer to the alarm handling instructions for corresponding processing, thereby avoiding the untimely alarm processing caused by factors such as the lack of experience of the property management personnel. At the same time, RAG technology can also help equipment maintenance personnel improve the troubleshooting efficiency and handling efficiency for alarm signals. In this embodiment, the generation of alarm handling instructions and the allocation of alarm signal handling tasks can be automated without the participation of property management personnel, and the response speed to the triggered alarm signal is fast. Finally, in this embodiment, the analysis of the experience of equipment maintenance personnel and the handling priority of property management equipment further improves the efficiency of alarm signal handling and reduces the impact of property management equipment failures on the safety and quality of life of community residents.

[0037] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A method for handling alarms of property management equipment based on RAG, characterized in that: An alarm handling knowledge base for property management equipment is constructed based on equipment information on the Internet, equipment maintenance records, and equipment and equipment maintenance personnel information provided by equipment-related personnel. The content of the alarm handling knowledge base is presented in text form; the equipment-related personnel include equipment users, equipment maintenance personnel, equipment manufacturers, and equipment sellers; A question-and-answer system is established based on RAG technology and AIGC technology; the question-and-answer system is signal-connected to the property management system. When the property management system detects that the property management equipment triggers a certain alarm signal, the property management personnel input questions to the question-and-answer system according to the triggered alarm signal. The question-and-answer system matches the questions with the contents in the alarm handling knowledge base through RAG technology, and determines the fault type and processing experience related to the questions in the alarm handling knowledge base as initial answers; the question-and-answer system combines the input questions and the context of the initial answers in the alarm handling knowledge base through AIGC technology to generate alarm handling instructions that conform to logic and context.

2. According to claim 1, a RAG-based property management equipment alarm handling method is characterized by: A system input module is set up to be connected to the question and answer system and the property management system signal. When the property management system detects that the property management equipment triggers a certain alarm signal, the system input module inputs questions to the question and answer system according to the triggered alarm signal, and the question and answer system matches the questions with the contents in the alarm handling knowledge base to generate alarm handling instructions; the questions input by the system input module involve equipment information, equipment alarm reasons, equipment maintenance records, and contact information of equipment maintenance personnel.

3. According to claim 2, a RAG-based property management equipment alarm handling method is characterized by: The property management system sends the handling task of the alarm signal and the alarm handling instructions to the mobile terminal of the equipment maintenance personnel according to the contact information of the equipment maintenance personnel in the alarm handling instructions.

4. The RAG-based property management equipment alarm handling method according to claim 3 is characterized in that: When the equipment maintenance personnel in the alarm handling instructions have a maintenance record of the equipment where the alarm signal is located, the maintenance record of the equipment maintenance personnel at the equipment where the alarm signal is located is sent to the mobile terminal of the equipment maintenance personnel together with the handling task of the alarm signal.

5. A RAG-based property management equipment alarm handling method according to any one of claims 1 to 3, characterized in that: The RAG technology matches the content of the problem and the alarm handling knowledge base through vector retrieval; before the vector retrieval, the content of the problem and the alarm handling knowledge base is converted into a vector through word embedding.

6. A RAG-based property management equipment alarm handling method according to any one of claims 1 to 3, characterized in that: The content of the alarm handling knowledge base is subdivided into multiple sub-knowledge bases according to the type of property management equipment.

7. A RAG-based property management equipment alarm handling method according to any one of claims 1 to 3, characterized in that: The handling results of the alarm signal are formed into a text description and entered into the alarm handling knowledge base.

8. A RAG-based property management equipment alarm handling method according to any one of claims 1 to 3, characterized in that: The alarm handling knowledge base also includes a priority description for each property management device, which includes the impact range and complaint frequency of the property management device; when the property management system detects that a property management device triggers an alarm signal, the generated alarm handling instructions include the priority description corresponding to the property management device.

9. A RAG-based property management equipment alarm handling method according to any one of claims 1 to 3, characterized in that: The question-and-answer system and the property management system are connected by signals via an API interface.

10. A property management equipment alarm handling device based on RAG, characterized in that: It includes a storage medium on which a computer program is stored; and it also includes a processor, which is used to implement a RAG-based property management equipment alarm handling method as described in any one of claims 1-9 when executing the computer program.

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