Lane remote management system operation management method, medium, server and system

Abstract

The present application discloses an operation management method, medium, server and system of a lane remote management system. The operation management method of the lane remote management system includes: monitoring the operation status of the lane device end and the remote agent end; in response to determining that the operation status of the lane device end and / or the remote agent end does not meet the default functional conditions, switching the lane device end to a stand-alone mode; in response to determining that the operation status of the lane device end and / or the remote agent end does not meet the default resource conditions, switching the lane device end and the remote agent end to a restricted mode; in response to determining that the operation status of the lane device end and the remote agent end meets the default functional conditions and default resource conditions, switching the lane device end and the remote agent end to the default mode. Through the above method, the present application can ensure the normal operation of the lane remote management system, improve the effectiveness and reliability of lane remote management, and ensure the traffic efficiency of lane vehicles in road traffic.

Description

Technical Field

[0001] The present application relates to the technical field of traffic operation management, and in particular to an operation management method, medium, server and system of a lane remote management system. Background Art

[0002] With the development of road traffic, there are more and more roads that need lane control, such as expressways, urban expressways, park internal roads and boundary roads. However, the traditional way of lane control usually requires on-site operation, which requires a lot of human resources. The change of traffic flow also makes it difficult to dispatch between toll stations, resulting in a lack of resources or excessive waste, which cannot meet the current demand for efficient traffic at toll stations.

[0003] Therefore, lane remote management systems came into being. The existing lane remote management system realizes fast and accurate charging of vehicles through the collaborative work of the remote seat and the lane equipment. However, in actual applications, the lane remote management system may encounter various operational problems, such as equipment failure, network interruption, excessive resource usage, etc. The existing lane remote management system is difficult to be aware of abnormal situations, and lacks contingency measures for handling abnormal situations. It also lacks flexibility in handling special situations, making it difficult to ensure the stable and reliable operation of the lane remote management system, affecting the efficiency of lane remote management and the traffic efficiency of vehicles. Summary of the invention

[0004] The present application mainly provides an operation management method, medium, server and system of a lane remote management system, aiming to solve the technical problem that the existing lane remote management system lacks contingency measures for handling abnormal situations.

[0005] In order to solve the above technical problems, the technical solution adopted in this application is: to provide an operation management method of a lane remote management system. The operation management method of the lane remote management system includes: monitoring the operation status of the lane device end and the remote agent end; in response to determining that the operation status of the lane device end and / or the remote agent end does not meet the default function condition, switching the lane device end to a stand-alone mode; in response to determining that the operation status of the lane device end and / or the remote agent end does not meet the default resource condition, switching the lane device end and the remote agent end to a restricted mode; in response to determining that the operation status of the lane device end and the remote agent end meets the default function condition and the default resource condition, switching the lane device end and the remote agent end to the default mode; wherein the lane device end in the stand-alone mode performs business processing based on the on-site operation instruction and disconnects the communication connection with the remote agent end; the lane device end and the remote agent end in the restricted mode only perform core business processing; the lane device end in the default mode performs business processing based on the remote operation instruction of the remote agent end.

[0006] In some embodiments, the running state includes a functional state and a resource state, the functional state includes at least one of a terminal state, a service state, a log state, an abnormal reporting state and an abnormal recovery reporting state, and the resource state includes at least one of a memory occupancy, a processor occupancy, an interface occupancy and a network occupancy; after the monitoring of the running state of the lane device end and the remote agent end, it also includes: based on the functional state, in response to monitoring that the terminal state of the lane device end and / or the remote agent end is abnormal, and / or the service state is abnormal, and / or the log state is abnormal, and / or an abnormal reporting state occurs, and / or an abnormal recovery reporting state does not occur after a preset period of abnormal reporting, Determine that the operating status of the lane device end and / or the remote agent end does not meet the default functional conditions; based on the resource status, in response to monitoring that the memory occupancy of the lane device end and / or the remote agent end exceeds a preset memory occupancy threshold, and / or the processor occupancy exceeds a preset processor occupancy threshold, and / or the interface occupancy exceeds the preset interface occupancy threshold, and / or the network occupancy exceeds the preset network occupancy threshold, determine that the operating status of the lane device end and / or the remote agent end does not meet the default resource conditions; otherwise, determine that the operating status of the lane device end and the remote agent end meets the default functional conditions and the default resource conditions.

[0007] In some embodiments, the operation management method also includes: in response to determining that the operating status of the lane equipment end and / or the remote agent end does not meet the default functional conditions, issuing a function abnormality alarm; in response to determining that the operating status of the lane equipment end and / or the remote agent end does not meet the default resource conditions, issuing a resource abnormality alarm.

[0008] In some embodiments, the operation management method also includes: establishing heartbeat detection for the remote agent end and the lane device end; in response to detecting that the heartbeat of the remote agent end and / or the lane device end does not meet the preset frequency condition and / or the preset duration condition, switching the lane device end to a stand-alone mode; after a preset disconnection duration, re-establishing the connection between the lane device end and the remote agent end, and attempting to switch the lane device end to the default mode.

[0009] In some embodiments, the operation management method further includes: in response to detecting a triggering request for an on-site operation switch to the lane device end, switching the lane device end to a stand-alone mode.

[0010] In some embodiments, after monitoring the operating status of the lane device end and the remote agent end, it also includes: visually displaying the monitored operating status in a preset management background, wherein the preset management background includes at least one display interface for displaying real-time operating status information of the lane device end and the remote agent end; in response to receiving a mode switching instruction for the lane device end and / or the remote agent end in the preset management background, switching the operating mode of the corresponding lane device end and / or the remote agent end.

[0011] In some embodiments, the operation management method also includes: collecting statistics on events in which the operating status of the lane equipment end and / or the remote agent end does not meet the default functional conditions, and the operating status of the lane equipment end and / or the remote agent end does not meet the default resource conditions, obtaining an abnormal event report, and issuing an abnormal event handling instruction based on the abnormal event report.

[0012] In order to solve the above technical problems, another technical solution adopted in the present application is: providing a storage medium, on which program data is stored, characterized in that when the program data is executed by a processor, the steps of the operation management method of the lane remote management system as mentioned above are implemented.

[0013] In order to solve the above-mentioned technical problems, another technical solution adopted in the present application is: to provide a central server, which includes a processor and a memory connected to each other, and the memory stores a computer program. When the processor executes the computer program, it implements the steps of the operation management method of the lane remote management system as mentioned above.

[0014] In order to solve the above technical problems, another technical solution adopted in the present application is: to provide a lane remote management system, which includes the storage medium as mentioned above or the central server as mentioned above.

[0015] The beneficial effects of the present application are as follows: Different from the prior art, the present application discloses an operation management method, medium, server and system for a lane remote management system. The present application ensures that the lane remote management system can operate normally in various situations by monitoring the operating status of the lane equipment end and the remote agent end in real time, and switching between stand-alone mode, restricted mode and default mode according to different states, thereby improving the effectiveness and reliability of lane remote management, optimizing the utilization of system functions and resources, being able to quickly and accurately determine abnormal situations, and taking corresponding emergency measures to ensure the stable and normal operation of the lane equipment end, improving the efficiency of handling abnormal situations, having strong robustness and stability, and being able to effectively improve the efficiency of traffic operation management and ensure the traffic efficiency of lane vehicles in road traffic. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the prior art descriptions are briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For those of ordinary skill in the art, other drawings can be obtained based on these drawings without creative work, among which:

[0017] Figure 1 It is a structural diagram of an embodiment of a lane remote management system;

[0018] Figure 2 It is a flow chart of an embodiment of an operation management method of a lane remote management system provided by the present application;

[0019] Figure 3 yes Figure 2 A schematic flow chart of an embodiment of step 10 in the embodiment;

[0020] Figure 4 yes Figure 2 A flowchart of an optional embodiment of the operation management method in the embodiment;

[0021] Figure 5 yes Figure 2 A flow chart of another optional embodiment of the operation management method in the embodiment;

[0022] Figure 6 It is a structural schematic diagram of an embodiment of a storage medium provided by the present application;

[0023] Figure 7 It is a structural diagram of an embodiment of a central server provided by the present application;

[0024] Figure 8 It is a structural diagram of an embodiment of a lane remote management system provided by the present application. DETAILED DESCRIPTION

[0025] The following will be combined with the drawings in the embodiments of the present application to clearly and completely describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0026] The terms "first", "second", "third" in the embodiments of the present application are only used for descriptive purposes, and cannot be understood as indicating or implying relative importance or implicitly indicating the number of indicated technical features. Thus, the feature defined as "first", "second", "third" can expressly or implicitly include at least one of the features. In the description of the present application, the meaning of "multiple" is at least two, such as two, three, etc., unless otherwise clearly and specifically limited. In addition, the terms "including" and "having" and any of their variations are intended to cover non-exclusive inclusions. For example, a process, method, system, product or device comprising a series of steps or units is not limited to the listed steps or units, but optionally also includes steps or units that are not listed, or optionally also includes other steps or units inherent to these processes, methods, products or devices.

[0027] Reference to "embodiments" herein means that a particular feature, structure, or characteristic described in conjunction with the embodiments may be included in at least one embodiment of the present application. The appearance of the phrase in various locations in the specification does not necessarily refer to the same embodiment, nor is it an independent or alternative embodiment that is mutually exclusive with other embodiments. It is explicitly and implicitly understood by those skilled in the art that the embodiments described herein may be combined with other embodiments.

[0028] See also Figure 1 , Figure 1 It is a structural diagram of an embodiment of a lane remote management system.

[0029] The lane remote management system includes a remote seat terminal connected by remote communication and at least one lane equipment terminal, for example, including a remote seat terminal A, lane equipment terminals B1, B2 to Bn. Among them, the lane equipment terminal is an electronic device installed on each lane, which is used to realize the monitoring of passing vehicles in the lane, payment work order processing and special situation processing. Specifically, the lane equipment terminal can be selected as one of the lane automatic card issuing machines, payment machines and card issuing robots set in lanes such as traditional highways, urban expressways, park internal roads or boundary roads that need to control the lanes, or it can be a specific functional module in the equipment and the corresponding software program system. The lane equipment terminal can also be additionally integrated or connected with traffic lights, electronic police, vehicle detectors and ETC (Electronic Toll Collection, electronic non-stop toll collection) equipment and other devices. The remote agent end is a remote operation and management platform connected to the lane equipment end through the network. It is responsible for remote monitoring, scheduling, maintenance, exception handling and other services for the lane equipment end. Specifically, the remote agent end can be a computer system installed in a designated traffic management center, monitoring center or service center, or it can be a specific functional module in the system and the corresponding software program components.

[0030] In the lane remote management system, the remote agent terminal is remotely connected to the lane equipment terminal. The remote communication connection can be a wireless communication connection based on a cellular network or satellite communication, a wired communication connection based on optical fiber, cable or twisted pair, or an indirect communication connection based on a central server, switch or router. The remote agent terminal can monitor the operating status of each lane equipment terminal in real time and send control instructions as needed. The lane equipment terminal is responsible for performing corresponding lane management tasks, such as automatic card issuance, payment processing, special situation processing, etc.

[0031] However, in this lane remote management system, since the lane equipment end and the remote agent end may face various unforeseen abnormal situations, such as network interruption, equipment failure, software crash, etc., it is usually difficult to obtain these abnormal situations in the existing lane remote management system, and the existing methods also lack contingency measures for handling abnormal situations, it is difficult to ensure the stable and reliable operation of the lane remote management system. If it cannot be handled in a timely and effective manner, it will seriously affect the normal operation of the lane remote management system and the efficiency of traffic operations.

[0032] In this regard, the present application provides an operation management method of a lane remote management system, see Figure 2 , Figure 2 1 is a flow chart of an embodiment of an operation management method of a lane remote management system provided by the present application. The operation management method of the lane remote management system includes:

[0033] Step 10: Monitor the operating status of the lane equipment and remote agent.

[0034] The operating status refers to the actual working conditions of the lane equipment side and the remote agent side when performing their respective tasks, including but not limited to the physical status of the equipment, the software operating status, the network connection status, and the efficiency of processing business. For example, monitoring the operating status of the lane equipment side includes checking the boot status, working mode, processing speed, and fault alarm information of the lane automatic card issuing machine, payment machine, or card issuing robot. Monitoring the operating status of the remote agent side may include checking the load status, database operation status, network communication quality, user login status, and response time for processing requests. These operating states can be collected through parameters of sensors or network monitoring equipment, or can be obtained in real time through various means such as log records, network monitoring tools, system performance monitoring software, or time trigger mechanisms, so as to carry out corresponding operation management.

[0035] Optionally, the running status includes functional status and resource status, the functional status includes at least one of terminal status, service status, log status, exception reporting status and exception recovery reporting status, and the resource status includes at least one of memory occupancy, processor occupancy, interface occupancy and network occupancy.

[0036] Functional status refers to the status of the lane equipment end and the remote agent end at the functional level, reflecting the integrity and reliability of the system function. Specifically, the end status refers to the overall operation of the two ends, such as whether it is online, whether it is processing a certain working mode, whether it is ready to receive or send signaling, whether the functional component is registered, etc. The service status refers to the status of the server that provides services to both ends and the status of the services provided, such as the status of database services, network communication services, and business processing services, which directly affects the integrity and performance of the entire system. The log status refers to the generation, storage, and content of the logs at both ends, such as the status of the daemon logs used to record important information such as the execution status, error information, and operation status of the daemon process. These logs record the key time, error information, and performance data of the system during operation, and are an important basis for discovering problems with the function and responding quickly. The abnormal reporting status refers to whether the system can report to the management personnel or the status characteristics of the relevant system in a timely manner when detecting an abnormal state, which can be reflected through indicators such as latency, average response time, and throughput. The exception reporting recovery status refers to whether the system can actively report recovery information after the abnormal situation is resolved. The exception reporting recovery status can be used to confirm whether the system has resumed normal operation.

[0037] The resource status focuses on the system occupancy and reflects the system performance and stability. Specifically, memory occupancy reflects the use of system memory. Excessive memory occupancy may cause the system to respond slowly or crash. Processor occupancy refers to the system's use of the CPU (Central Processing Unit). Excessive CPU occupancy will also lead to a decline in system performance and even affect the normal operation of other processes. Interface occupancy focuses on the use of communication interfaces between the various ends of the system and with external devices or services. It is necessary to ensure the stability and reliability of these interfaces and meet the requirements of the interfaces required by the functions. Network occupancy refers to the bandwidth and latency of the system when communicating over the network. Efficient network communication is the basis for the remote management system to achieve real-time and accurate monitoring and scheduling. By monitoring the operating status including functional status and resource status, the real-time status of the lane remote management system can be more comprehensively grasped, providing strong data support for the subsequent operation and management of the lane remote management system.

[0038] Optionally, see Figure 3 , after monitoring the running status of the lane equipment end and the remote seat end, it also includes:

[0039] Step 11: Based on the functional status, in response to monitoring the abnormal terminal status of the lane device end and / or the remote agent end, and / or the abnormal service status, and / or the abnormal log status, and / or the abnormal reporting status, and / or the failure to recover the abnormal reporting status after the preset duration of the abnormal reporting, it is determined that the operating status of the lane device end and / or the remote agent end does not meet the default functional conditions.

[0040] Step 12: Based on the resource status, in response to monitoring that the memory usage of the lane device end and / or the remote agent end exceeds the preset memory usage threshold, and / or the processor usage exceeds the preset processor usage threshold, and / or the interface usage exceeds the preset interface usage threshold, and / or the network usage exceeds the preset network usage threshold, it is determined that the operating status of the lane device end and / or the remote agent end does not meet the default resource conditions.

[0041] Step 13: Otherwise, determine whether the operation status of the lane device end and the remote agent end meets the default function condition and the default resource condition.

[0042] After monitoring and obtaining the operating status of the corresponding lane device end and remote agent end including the functional status and resource status, it is possible to judge whether the lane device end and / or remote agent end meet the default functional conditions and default resource conditions based on the functional status and resource status, so as to perform subsequent mode switching of the lane device end and the remote agent end.

[0043] The default functional condition is a condition for judging whether the functional status including the terminal status, service status, log status, abnormal reporting status and abnormal recovery reporting status meet the function of the system. Specifically, thresholds or value ranges can be set for certain indicator values. These indicator values ​​can be obtained by direct collection, analysis through intelligent analysis tools, statistical methods or calculation by specific algorithms. If any one or more of the above abnormal conditions are monitored, the system will determine that the operating status of the lane equipment end and / or the remote agent end does not meet the default functional condition.

[0044] The default resource condition is a judgment condition for whether the resource status including memory occupancy, processor occupancy, interface occupancy and network occupancy meets the performance and stability requirements of the system operation. It can also be set in the form of thresholds. As long as the occupancy of any resource exceeds the preset threshold, the system will determine that the operation status of the lane device end and / or the remote agent end does not meet the default resource condition. If the operation status of the lane device end and the remote agent end meets the default function condition and the default resource condition, it means that the system is currently in a state where it can work normally and no additional intervention or maintenance is required.

[0045] Through the above-mentioned judgment of the default functional conditions and the default resource conditions, a complete monitoring and evaluation process for the lane equipment end and the remote agent end in the lane remote management system is formed. Through comprehensive monitoring of the functional status and resource status, potential problems can be discovered and responded to in a timely manner, providing strong support for the selection of operation management modes in subsequent steps, and improving the effectiveness and reliability of operation management of the lane remote management system.

[0046] Step 20: In response to determining that the operating status of the lane device end and / or the remote agent end does not meet the default functional conditions, the lane device end is switched to a stand-alone mode.

[0047] When the operating status of the lane device end and / or the remote agent end does not meet the default functional conditions, the traditional method is usually unable to achieve remote management of the lane device end at the remote agent end, resulting in the inability to process the business in the corresponding lane at the lane device end, affecting the traffic efficiency of vehicles in the lane. However, since this method does not require hardware modification of the lane device end, the lane device end can actually still usually support traditional manual or robot operations at the toll station or management booth of the lane. Therefore, the working mode of the lane equipment can be downgraded back to the traditional stand-alone mode to maintain basic lane management functions and ensure that the lane equipment end can operate independently.

[0048] Among them, the lane equipment end in stand-alone mode performs business processing based on on-site operation instructions and disconnects the communication connection with the remote agent end. The on-site operation instructions for business processing in stand-alone mode can be an instruction set pre-set in the local storage of the lane equipment end for controlling the robot or intelligent equipment for on-site operations, or it can be provided by the on-site operator through manual input or selection, such as release, charging, exception handling and other operations.

[0049] In stand-alone mode, the lane equipment will no longer rely on real-time instructions from the remote agent, but will rely on locally stored data and preset business rules for operations. This ensures that when the lane equipment cannot communicate normally with the remote agent or the remote agent fails, it can still continue to provide basic business processing functions to ensure the continuity of critical business.

[0050] Optionally, the operation management method further includes: in response to determining that the operation status of the lane equipment end and / or the remote agent end does not meet the default function conditions, issuing a function abnormality alarm.

[0051] When it is monitored that the operating status of the lane device end and / or the remote agent end does not meet the default functional conditions, the functional abnormality alarm mechanism is triggered to promptly discover and notify relevant personnel or systems about the functional abnormalities of the lane device end and / or the remote agent end.

[0052] The function abnormality alarm can be concretized into the process of collecting abnormal information, generating alarm notifications and sending alarm notifications. In the process of collecting, the abnormality type, occurrence time, duration and impact range and other abnormality-related information can be analyzed based on the aforementioned judgment of the default functional conditions. The corresponding response measures can also be determined based on the preset model or algorithm in this process. The generation process is to integrate this information into the form of email, SMS, instant message, system internal message or reminder phone call, etc., and then send the alarm notification to the designated recipient according to the preset alarm strategy. In the process of function abnormality alarm, an alarm log can also be generated for subsequent problem analysis and system optimization.

[0053] Optionally, the operation management method further includes: in response to detecting a triggering request for on-site operation switching of the lane equipment end, switching the lane equipment end to a stand-alone mode.

[0054] In addition to the above-mentioned passive triggering based on monitoring and conditional judgment, the lane device end can also be switched to the stand-alone mode actively by triggering an on-site operation switching request. Among them, the on-site operation switching request is initiated by the on-site operator or the back-end manager according to actual needs. For example, when the remote seat end or the lane device end needs to be inspected and maintained, when it is necessary to switch to the stand-alone mode to deal with special business to avoid data being uploaded and recorded, and when it is necessary to ensure that the lane device end can operate independently in an emergency, the on-site operator or the back-end manager can initiate the on-site operation switching request through a specific control panel, operation interface, physical or software controls to ensure the active switching needs and guarantee the independent business processing capabilities of the lane device end.

[0055] Step 30: In response to determining that the operating status of the lane device end and / or the remote agent end does not meet the default resource condition, the lane device end and the remote agent end are switched to a restricted mode.

[0056] The lane device end and the remote agent end in the restricted mode do not meet the default resource conditions in their operating state, which means that the occupation of system resources such as memory, processor, interface and network exceeds the preset threshold. The operating state can specifically include resource status. For the resource status and the judgment of whether the lane device end and / or the remote agent end meets the default resource conditions based on the resource status, please refer to the aforementioned step 10 and optional steps 11 to 13, which will not be repeated in this application.

[0057] Among them, after switching to restricted mode, the lane device end and remote seat end in restricted mode only process core business. Core business refers to the business related to the smooth payment and passage of related vehicles, such as the collection of vehicle communication fees, the release of vehicles and the reporting of work orders, etc., while non-core business refers to the business that can be temporarily shelved, such as the recording of non-important information of vehicles other than license plate, model and driver, data synchronization in non-emergency situations, non-important video streaming business, etc. In restricted mode, by controlling only core business processing between the lane device end and the remote seat end, the occupation of system resources can be effectively reduced, ensuring that the lane device end and the remote seat end can still maintain basic operation under the condition of tight resources, and ensuring smooth vehicle passage. In addition, in order to further improve the operating efficiency in restricted mode, the system can also use load balancing technology to reasonably distribute business requests to different lane device ends and remote seat ends to avoid performance bottlenecks due to excessive concentration of resources on a single device end. At the same time, the system can also dynamically adjust the resource allocation strategy based on real-time monitoring data to cope with changing business needs and resource conditions.

[0058] It is understandable that the restricted mode and the aforementioned stand-alone mode are both contingency work modes compatible with abnormal situations, but they differ in their response strategies and business processing scopes. The restricted mode focuses more on optimizing resource allocation and business processing priorities to ensure the normal operation of core businesses when resources are tight, while the stand-alone mode focuses more on independently processing businesses based on local resources and rules when it is unable to communicate with the remote agent. Through the settings of the restricted mode and the stand-alone mode, a disaster recovery and degradation strategy is implemented, which enables the lane equipment end and the remote agent end to respond flexibly to various abnormal situations and ensure the stable operation of the lane management system.

[0059] Optionally, the operation management method further includes: in response to determining that the operation status of the lane equipment end and / or the remote agent end does not meet the default resource conditions, issuing a resource abnormality alarm.

[0060] When it is monitored that the operating status of the lane device end and / or the remote agent end does not meet the default resource conditions, the resource anomaly alarm mechanism is triggered to promptly discover and notify relevant personnel or systems about the resource anomalies of the lane device end and / or the remote agent end.

[0061] The resource anomaly alarm can be specifically a process of collecting resource anomaly information, generating alarm notifications, and sending alarm notifications. During the collection process, the system will analyze key information such as resource occupancy, anomaly type, occurrence time, duration, and impact range. Based on this information, the system can use preset models or algorithms to determine corresponding response measures, such as automatically releasing resources occupied by non-core businesses or adjusting task priorities. In the process of generating alarm notifications, the system will integrate the collected information into the form of emails, text messages, instant messages, internal system messages, or reminder calls and send them to designated recipients. The sending strategy can be adjusted according to preset rules to ensure that the most appropriate personnel or systems can be notified in a timely manner in different situations.

[0062] The implementation of the resource anomaly alarm mechanism not only helps to timely discover and deal with resource shortages or abnormal situations, but also provides valuable data support for system optimization. By recording alarm logs, relevant personnel can analyze historical alarm events, identify potential problems, and thus develop more effective resource management strategies and optimization plans. In addition, based on resource anomaly alarms and the aforementioned functional anomaly alarms, the operation management method can also include regular system inspections and maintenance. Based on resource anomaly alarms and functional anomaly alarms, potential system vulnerabilities can be discovered and repaired through regular inspections to ensure that the system is always in the best operating state to adapt to changing business needs and technological developments.

[0063] Step 40: In response to determining that the operating states of the lane device end and the remote agent end meet the default functional conditions and the default resource conditions, the lane device end and the remote agent end are switched to a default mode.

[0064] The operating status of the lane equipment end and the remote agent end meets the functional conditions and resource conditions preset by the system, which means that the lane equipment end can normally receive and process instructions from the remote agent end to ensure the smooth progress of the business process.

[0065] Among them, the lane equipment end in the default mode performs business processing based on the remote operation instructions of the remote agent end. The remote operation instructions for business processing in the default mode are issued by the remote agent end, and the remote operation instructions can be control instructions, data instructions or management instructions, including but not limited to business control such as vehicle release, fee adjustment, and abnormal situation processing. The remote agent end can understand the operating status of the lane equipment end in real time through the monitoring system, and send corresponding operation instructions to the lane equipment end according to business needs and on-site conditions. In this mode, the lane equipment end mainly relies on the control and management of the remote agent end to achieve efficient and accurate business processing. The operating status of the default mode ensures that the lane equipment end and the remote agent end can make full use of system resources while maintaining real-time communication with the remote system. The remote agent end can monitor the status of the lane equipment end in real time and adjust the business processing strategy in time to cope with different business needs and emergencies. In addition, the remote agent end can also optimize resource allocation and improve the operating efficiency of the overall system based on real-time data and analysis results.

[0066] In this default mode, the lane equipment side can handle various businesses, such as vehicle toll collection, vehicle release, work order reporting, etc. At the same time, the remote agent side can monitor and manage the lane equipment side in real time to ensure the smooth and efficient operation of the business process. The implementation of the default mode not only ensures the efficient operation of the lane equipment side and the remote agent side, but also provides a guarantee for the stability and reliability of the system. Through real-time monitoring and dynamic adjustment, the system can respond to various emergencies in a timely manner to ensure the stable operation of the lane management system.

[0067] Optionally, see Figure 4 , Figure 4 This is a flow chart of an optional embodiment of the operation management method provided by the present application. The operation management method also includes:

[0068] Step 51: Establish heartbeat detection for the remote agent end and the lane device end.

[0069] Step 52: In response to detecting that the heartbeat of the remote agent end and / or the lane device end does not meet the preset frequency condition and / or the preset duration condition, the lane device end is switched to the stand-alone mode.

[0070] Step 53: After the preset disconnection time, re-establish the connection between the lane device end and the remote agent end, and try to switch the lane device end to the default mode.

[0071] Heartbeat detection is a technology used to detect whether a device or system is operating normally. By setting up a heartbeat detection mechanism, it is possible to determine whether the connection between the two ends is stable according to the heartbeat interval time, so as to detect abnormal situations in time. The heartbeat can be initiated by the remote agent end and the lane device end, or it can be initiated to the remote agent end and the lane device end respectively through a server or other processing device, so as to determine whether the two ends are in normal working conditions. When the heartbeat signal is not received within the preset frequency condition and / or the preset duration condition, it is considered that there is a fault or connection problem on the device end. Among them, the preset frequency condition can require the remote agent end and the lane device end to send 1, 2, 3 or more heartbeat signals within a fixed interval, and the preset duration condition can be that if the heartbeat signal is not received after a certain time interval, such as 10 seconds, 1 minute, 3 minutes, 5 minutes, etc., the connection is abnormal, and the lane device end can be switched to stand-alone mode to ensure that the lane device end can continue to operate when the remote agent end cannot communicate normally.

[0072] After a period of time after switching to stand-alone mode, the system will try to re-establish the connection after a preset disconnection time. For example, a fixed time or adjustable time such as 5 minutes, 10 minutes, 30 minutes, etc., to ensure that the system can detect and re-establish the connection in time after the remote agent restores normal communication capabilities. Once the connection is successful and the heartbeat conditions and the aforementioned default function conditions and default resource conditions are met, the system will try to switch the lane device back to the default mode to restore normal remote control and management functions, ensure that the connection between the lane device and the remote agent can be automatically restored, and ensure the continuity and recovery efficiency of remote management.

[0073] By implementing heartbeat detection, stand-alone mode switching, and automatic reconnection mechanisms, the system can effectively respond to network fluctuations and equipment failures, ensuring stable operation of the lane equipment side and the remote agent side. Heartbeat detection provides the system with real-time monitoring capabilities, enabling it to detect and handle abnormal situations in a timely manner. Stand-alone mode switching provides the lane equipment side with the ability to operate independently under abnormal circumstances, ensuring the continuity of core business. The automatic reconnection mechanism ensures that after a brief network failure, the system can quickly resume normal operation and reduce the impact on the business. These measures together constitute a robust operation management method that improves the reliability and stability of the lane management system.

[0074] Optionally, see Figure 5 , Figure 5This is a flow chart of another optional embodiment of the operation management method provided by the present application. The operation management method also includes:

[0075] Step 54: The monitored operating status is visualized in the preset management background.

[0076] Step 55: In response to receiving a mode switching instruction for the lane device end and / or the remote agent end in the preset management background, the operation mode of the corresponding lane device end and / or the remote agent end is switched.

[0077] The preset management background is a platform for centrally monitoring and managing the operating status of the lane equipment end and the remote agent end. The preset management background includes at least one display interface for displaying the real-time operating status information of the lane equipment end and the remote agent end. The display interface may include various charts, dashboards and real-time data streams. By visually displaying the monitored operating status in the preset management background, the working conditions of each part of the system can be understood in real time and intuitively, thereby quickly and accurately managing and switching the working modes of the lane equipment end and the remote agent end.

[0078] When the lane device and / or remote agent need to switch modes, the operating mode can be switched through the mode switching command. Mode switching commands include but are not limited to switching the lane device to stand-alone mode, switching the lane device back to default mode, switching the remote agent and lane device to restricted mode, etc. After receiving the mode switching command, the preset management background will send the command to the corresponding device through the control command system to ensure the accurate execution of the command.

[0079] Through the display settings of the preset management background and the management control based on mode switching instructions, the system administrator can flexibly respond to various emergencies and improve the operability and flexibility of the system. For example, when encountering a network failure or equipment failure, the administrator can quickly switch the lane device end to stand-alone mode to ensure that the lane device end can continue to operate normally. At the same time, after the remote seat end returns to normal, send instructions through the preset management background to switch the lane device end back to the default mode to restore remote control and management functions. The system operability and portability of operation management improved by the settings of the preset management background are conducive to improving the reliability and stability of the lane remote management system, which can effectively improve the efficiency of traffic operation management and ensure the traffic efficiency of lane vehicles in road traffic.

[0080] Optionally, the operation management method also includes: collecting statistics on events in which the operating status of the lane equipment end and / or the remote agent end does not meet the default functional conditions, and the operating status of the lane equipment end and / or the remote agent end does not meet the default resource conditions, obtaining an abnormal event report, and issuing an abnormal event handling instruction based on the abnormal event report.

[0081] By collecting statistics on situations in which the default functional conditions and default resource conditions are not met in the lane remote management system, potential problems and risks can be discovered in a timely manner. In the statistical process, the operation logs of the lane equipment end and the remote agent end can be collected, and statistical analysis of the operation logs can be performed through statistical methods, visualization methods, rule-setting methods, or learning model-based methods to identify events that do not meet the preset functional and resource requirements. These events may include but are not limited to long device response times, excessive resource usage, system crashes, etc. By collecting statistics on these events, an abnormal event report can be generated. The abnormal event report can describe in detail key information such as the frequency, duration, and scope of impact of the problem, providing decision support for system administrators.

[0082] Based on the abnormal event report, the system can automatically or manually issue abnormal handling instructions to solve or alleviate the problem. Exception handling instructions include but are not limited to restarting the device, releasing resources, adjusting system configuration, and updating software. For example, if the system detects that the response time of the lane device is too long, it may be caused by excessive resource usage. At this time, the system can automatically issue instructions to release resources, reduce resource usage on the device side, and thus restore normal response speed. If the problem persists, the system can also automatically or manually restart the device to completely solve the potential fault. In addition, abnormal event reports can also be used for system optimization and upgrades. Through long-term statistics and analysis of abnormal events, system administrators can find weak links in the system, so as to optimize and upgrade them in a targeted manner and improve the overall performance and stability of the system. For example, if a certain model of equipment is found to frequently fail, you can consider replacing the model of equipment or performing targeted maintenance.

[0083] By real-time monitoring, statistics and exception handling of the operating status of lane equipment and remote seats, the reliability and stability of the lane remote management system can be effectively improved, and the traffic efficiency of lane vehicles in road traffic can be guaranteed. At the same time, through continuous optimization and upgrading, the performance of the system can be further improved, providing more efficient and convenient services for traffic operation management, which is conducive to further improving the efficiency of traffic operation management and ensuring the traffic efficiency of lane vehicles in road traffic.

[0084] See also Figure 6 , Figure 6 It is a structural diagram of an embodiment of the storage medium provided by the present application.

[0085] The storage medium 60 stores program data 61. When the program data 61 is executed by the processor, the following is achieved: Figures 2 to 5 The described lane remote management system operation management method.

[0086] The program data 61 is stored in a storage medium 60, and includes a number of instructions for enabling a network device (such as a router, a personal computer, a server, etc.) or a processor to execute all or part of the steps of the method described in each embodiment of the present application.

[0087] Optionally, the storage medium 60 may be a U disk, a mobile hard disk, a read-only memory (ROM), a random access memory (RAM), a magnetic disk, an optical disk, or other media that can store the program data 61 .

[0088] See also Figure 7 , Figure 7 It is a structural diagram of an embodiment of the central server provided in this application.

[0089] The central server 70 includes a processor 72 and a memory 71 connected to each other. The memory 71 stores a computer program. When the processor 72 executes the computer program, the following is achieved: Figures 2 to 5 The operation management method of the lane remote management system described herein. The memory 71 may include a storage medium 70, or may be other independently developed memory.

[0090] See also Figure 8 , Figure 8 It is a structural diagram of an embodiment of a lane remote management system provided by the present application.

[0091] The lane remote management system 80 includes: Figure 7 The lane remote management system 80 may be a centralized or distributed system, and may be set up on roads such as expressways, urban expressways, internal roads of parks, and boundary roads where lanes need to be controlled, and this application does not impose specific restrictions on this. In addition, the lane remote management system 80 may be equipped with a central server 70 with a storage medium 60, or may be equipped with a central server 70 without a storage medium 60, or the lane remote management system 80 may be a type of vehicle remote management system that can directly read the storage medium 60.

[0092] Different from the prior art, the present application discloses an operation management method, medium, server and system for a lane remote management system. By real-time monitoring of the operation status of the lane equipment end and the remote agent end, and switching between stand-alone mode, restricted mode and default mode according to different states, it ensures that the lane remote management system can operate normally in various situations, thereby improving the effectiveness and reliability of lane remote management, optimizing the utilization of system functions and resources, being able to quickly and accurately determine abnormal situations, and taking corresponding contingency measures to ensure the stable and normal operation of the lane equipment end, improving the efficiency of handling abnormal situations, having strong robustness and stability, and being able to effectively improve the efficiency of traffic operation management and ensure the traffic efficiency of lane vehicles in road traffic.

[0093] Each embodiment in this specification is described in a progressive manner, and the same or similar parts between the embodiments can be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the storage medium embodiment, the central server embodiment and the system embodiment, since they are basically similar to the method embodiment, the description is relatively simple, and the relevant parts can be referred to the partial description of the method embodiment.

[0094] The present application can be used in many general or special computing system environments or configurations, such as personal computers, server computers, handheld or portable devices, tablet devices, multiprocessor systems, microprocessor-based systems, set-top boxes, programmable consumer electronic devices, network PCs, minicomputers, mainframe computers, distributed computing environments including any of the above systems or devices, etc.

[0095] In the several embodiments provided in this application, it should be understood that the disclosed methods, storage media, central servers, and systems can be implemented in other ways. For example, the central server implementation described above is only illustrative, for example, the division of the modules or units is only a logical function division, and there may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed.

[0096] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the present embodiment.

[0097] In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware or in the form of software functional units.

[0098] The above descriptions are merely embodiments of the present application and are not intended to limit the patent scope of the present application. Any equivalent structure or equivalent process transformation made using the contents of the present application specification and drawings, or directly or indirectly applied in other related technical fields, are also included in the patent protection scope of the present application.

Claims

1. A method for operating a lane remote management system, wherein: The lane remote management system comprises a remote seat terminal and at least one lane equipment terminal connected by remote communication, and is characterized in that the operation management method comprises: Monitor the operating status of the lane equipment end and the remote agent end; In response to determining that the operating status of the lane device end and / or the remote agent end does not meet the default functional condition, switching the lane device end to a stand-alone mode; In response to determining that the operating state of the lane device end and / or the remote agent end does not satisfy a default resource condition, switching the lane device end and the remote agent end to a restricted mode; In response to determining that the operating states of the lane device end and the remote agent end satisfy the default functional condition and the default resource condition, switching the lane device end and the remote agent end to a default mode; Among them, the lane device end in the stand-alone mode performs business processing based on the on-site operation instructions and disconnects the communication connection with the remote agent end; the lane device end and the remote agent end in the restricted mode only perform core business processing; the lane device end in the default mode performs business processing based on the remote operation instructions of the remote agent end; The running status includes a functional status and a resource status, wherein the functional status includes at least one of a terminal status, a service status, a log status, an abnormality reporting status, and an abnormality recovery reporting status, and the resource status includes at least one of a memory occupancy, a processor occupancy, an interface occupancy, and a network occupancy; After monitoring the operating status of the lane device end and the remote agent end, the method further includes: Based on the functional status, in response to monitoring that the terminal status of the lane device terminal and / or the remote agent terminal is abnormal, and / or the service status is abnormal, and / or the log status is abnormal, and / or an abnormal reporting status occurs, and / or an abnormal recovery reporting status does not occur after a preset duration of abnormal reporting, it is determined that the operating status of the lane device terminal and / or the remote agent terminal does not meet the default functional condition; Based on the resource status, in response to monitoring that the memory occupancy of the lane device end and / or the remote agent end exceeds a preset memory occupancy threshold, and / or the processor occupancy exceeds a preset processor occupancy threshold, and / or the interface occupancy exceeds a preset interface occupancy threshold, and / or the network occupancy exceeds a preset network occupancy threshold, determining that the operating status of the lane device end and / or the remote agent end does not meet the default resource condition; Otherwise, it is determined that the operating states of the lane device end and the remote agent end satisfy the default functional condition and the default resource condition.

2. The operation management method of the lane remote management system according to claim 1, characterized in that: The operation management method also includes: In response to determining that the operating state of the lane device end and / or the remote agent end does not meet the default functional condition, a function abnormality alarm is issued; In response to determining that the operating status of the lane equipment end and / or the remote agent end does not meet the default resource conditions, a resource abnormality alarm is issued.

3. The operation management method of the lane remote management system according to claim 1, characterized in that: The operation management method also includes: Establishing heartbeat detection for the remote agent end and the lane device end; In response to detecting that the heartbeat of the remote agent terminal and / or the lane device terminal does not meet a preset frequency condition and / or a preset duration condition, switching the lane device terminal to a stand-alone mode; After a preset disconnection time, the connection between the lane device end and the remote agent end is reestablished, and an attempt is made to switch the lane device end to the default mode.

4. The operation management method of the lane remote management system according to claim 1, characterized in that: The operation management method also includes: In response to detecting a triggering request for a field operation switch to the lane device end, the lane device end is switched to a stand-alone mode.

5. The operation management method of the lane remote management system according to claim 1, characterized in that: After monitoring the operating status of the lane device end and the remote agent end, the method further includes: Visually displaying the monitored operating status in a preset management background, wherein the preset management background includes at least one display interface for displaying real-time operating status information of the lane device end and the remote seat end; In response to receiving a mode switching instruction for the lane device end and / or the remote agent end in the preset management background, the operation mode of the corresponding lane device end and / or the remote agent end is switched.

6. The operation management method of the lane remote management system according to claim 1, characterized in that: The operation management method also includes: Statistics are collected on events in which the operating status of the lane device end and / or the remote agent end does not meet the default functional conditions, and the operating status of the lane device end and / or the remote agent end does not meet the default resource conditions, to obtain an abnormal event report, and based on the abnormal event report, an abnormal handling instruction is issued.

7. A storage medium having program data stored thereon, characterized in that: When the program data is executed by a processor, the steps of the operation management method of the lane remote management system as described in any one of claims 1 to 6 are implemented.

8. A central server, characterized in that: It comprises a processor and a memory connected to each other, the memory stores a computer program, and when the processor executes the computer program, it implements the steps of the operation management method of the lane remote management system as described in any one of claims 1 to 6.

9. A lane remote management system, characterized in that: The lane remote management system includes a remote agent terminal and at least one lane device terminal connected by remote communication, and a central server as described in claim 8, wherein the central server is communicatively connected to the remote agent terminal and the at least one lane device terminal.

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