Legal consultation method and system

Abstract

The invention discloses a legal consultation method and system. Voice or text input of a user is received through an IPTV platform, semantic analysis is conducted on the input through a large model, and legal consultation suggestions are generated in combination with related terms and cases in a legal database. Legal consultation services are directly obtained through equipment at home, the technical threshold and equipment glamour are reduced, and the method is particularly suitable for the old and non-technical users; secondly, the user can quickly and conveniently obtain real-time legal consultation feedback, and the user experience is optimized; in addition, through automatic legal consultation service, the hills for manual lawyers are reduced, the legal service cost is reduced, and meanwhile the legal service quality is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of remote legal services, and in particular to a method and system for legal consultation. Background Art

[0002] With the development of Internet technology, remote legal consultation services have gradually become an important way to solve legal problems. However, current remote legal consultation services usually rely on traditional Internet platforms, such as web pages and mobile applications. These services have the following problems.

[0003] First, the limitation of channels. Traditional Internet platforms require users to have certain network equipment and operation skills. For some user groups, such as the elderly, the process of obtaining these services is relatively complicated and inconvenient.

[0004] Secondly, the convenience of asking questions is insufficient. The use of existing legal consulting services requires users to actively visit specific websites and applications, which poses certain access barriers.

[0005] Furthermore, most existing legal consulting services lack real-time interactive functions. Users often have to wait for a long time to obtain consulting advice. Or the parties being consulted lack legal knowledge, are unfamiliar with professional terminology, do not know how to express legal claims, and cannot describe the case clearly. Whether it is existing professional platforms or telephone or video voice consultations, the quality of the consultant's case cannot be guaranteed. Summary of the invention

[0006] In view of the above defects, the technical problem solved by the present invention is to provide a method and system for legal consultation to solve the problems of the limitations of existing legal consultation channels, insufficient access convenience and insufficient real-time interactivity. The present invention realizes a method and system for remote legal consultation by connecting a large model through IPTV. By integrating the large model into the IPTV platform and supporting voice or text input, it can provide users with convenient and real-time legal consultation services, while expanding the service scope and audience of legal services.

[0007] A first aspect of the present invention provides a method for legal consultation, comprising: S101: receiving voice or text input, and transmitting the voice or text input information to a large model module.

[0008] S102: The large model module performs semantic analysis on the voice or text input information to generate corresponding legal consulting advice.

[0009] S103: Storing the legal advice, storing the voice or text input information as an event in an event library, and associating this event with the legal advice.

[0010] S104: Send the legal advice.

[0011] S105: The legal advice is presented in the form of pictures, videos, voice or text.

[0012] According to an embodiment of the present invention, in step S102, the large model module performs semantic analysis on the voice or text input information to generate corresponding legal consulting advice, including: S201: extracting key information points of the voice or text information.

[0013] S202: Searching for the first consulting event and the first legal clause according to the key information point; the first consulting event is a consulting event in the event library in the large model module. If the first consulting event corresponding to it is not found, determining that the key information point is the first consulting event.

[0014] S203: Searching for the first legal consulting suggestion corresponding to the first consulting event.

[0015] S204: Determine whether the first legal advice completely matches the first legal clause. If so, determine that the first legal advice is the legal advice corresponding to the voice or text input; if not, jump to step S201.

[0016] According to an embodiment of the present invention, the key information points of the voice or text information extracted in step S201 include: legal claims, dispute points and evidence, and the claims, dispute points and evidence are used as key information points simultaneously or individually.

[0017] According to an embodiment of the present invention, the determination of whether the first legal consulting advice and the first legal clause completely match in step S204 includes: whether the first legal consulting advice and the first legal clause correspond one-to-one.

[0018] According to an embodiment of the present invention, the method further includes, after step S103, associating the current event with the legal consulting advice and storing the association in a large model module.

[0019] A second aspect of the present invention provides a legal consulting method, comprising: S601: receiving voice or text input.

[0020] S602: Analyze the voice or text input information and generate corresponding legal advice.

[0021] S603: Storing the legal advice, associating the voice or text input information with it and storing it.

[0022] S604: Send the legal advice.

[0023] According to an embodiment of the present invention, the step S602 of parsing the voice or text input information and generating corresponding legal advice includes: S621: extracting key information points of the voice or text information.

[0024] S622: Search for the first consulting event and the first legal clause according to the key information point; the first consulting event is a consulting event in the event library in the large model module. If the first consulting event corresponding to it is not found, determine that the key information point is the first consulting event.

[0025] S623: Search for the first legal consulting advice corresponding to the first consulting event.

[0026] S624: Determine whether the first legal advice completely matches the first legal clause. If so, determine that the first legal advice is the legal advice corresponding to the voice or text input; if not, jump to step S621.

[0027] According to an embodiment of the present invention, the key information points of the voice or text information extracted in step S621 include: legal claims, dispute points and evidence, and the claims, dispute points and evidence are used as key information points simultaneously or individually.

[0028] According to an embodiment of the present invention, the determination of whether the first legal consulting advice and the first legal clause completely match in step S624 includes: whether the first legal consulting advice and the first legal clause correspond one-to-one.

[0029] According to an embodiment of the present invention, the method further includes, after step S603, associating the current event with the legal consulting advice and storing the association in a large model module.

[0030] A third aspect of the present invention provides a legal consulting system, including: a receiving module for receiving voice or text input.

[0031] The parsing module is used to parse the voice or text input information and generate corresponding legal advice.

[0032] A storage module is used to store the legal advice, associate the voice or text input information with it and store it; and to associate the current event with the legal advice and store it.

[0033] A sending module is used to send the legal advice.

[0034] The fourth aspect of the present invention provides an intelligent device, including a transmitter, a receiver, a memory and a processor; the memory is used to store computer instructions; the processor is used to execute the computer instructions stored in the memory to implement the above legal consultation method.

[0035] A fifth aspect of the present invention provides a storage medium, comprising a readable storage medium and computer instructions, wherein the computer instructions are stored in the readable storage medium; the computer instructions are used to implement the above-mentioned legal consultation method.

[0036] The beneficial effects provided by the present invention are: first, obtaining legal consulting services directly through devices at home reduces technical barriers and equipment complexity, and is particularly suitable for the elderly and non-technical users; second, users can quickly and conveniently obtain real-time legal consulting feedback, which optimizes the user experience; and third, through automated legal consulting services, the demand for human lawyers is reduced, the cost of legal services is reduced, and the quality of legal services is improved. BRIEF DESCRIPTION OF THE DRAWINGS

[0037] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and, together with the description, serve to explain the principles of the present disclosure.

[0038] Figure 1 A flow chart of a method for legal consultation disclosed in an embodiment of the present invention;

[0039] Figure 2 A flow chart of a method for generating legal consulting suggestions through semantic parsing of a large model module disclosed in an embodiment of the present invention;

[0040] Figure 3 A flow chart of another method for legal consultation disclosed in an embodiment of the present invention;

[0041] Figure 4 A system block diagram of legal consultation disclosed in an embodiment of the present invention.

[0042] The above drawings show clear embodiments of the present disclosure, which will be described in more detail below. These drawings and text descriptions are not intended to limit the scope of the present disclosure in any way, but to illustrate the concepts of the present disclosure to those skilled in the art by referring to specific embodiments. DETAILED DESCRIPTION

[0043] Exemplary embodiments will be described in detail herein, examples of which are shown in the accompanying drawings. When the following description refers to the drawings, the same numbers in different drawings represent the same or similar elements unless otherwise indicated. The embodiments described in the following exemplary embodiments do not represent all embodiments consistent with the present disclosure. Instead, they are merely examples of devices and methods consistent with some aspects of the present disclosure as detailed in the appended claims.

[0044] IPTV (Internet Protocol Television) is a TV service platform with high penetration rate and easy operation, and has been widely used in home entertainment and information services. If the big model can be integrated into the IPTV platform, and its convenient operation interface and broad user base can be used to realize remote legal consultation services, it will provide a new and low-threshold way of obtaining legal services for the majority of users, especially the elderly. Therefore, it is of great application value to develop a method and system for realizing remote legal consultation services by connecting the big model with IPTV.

[0045] The IPTV platform is a technology and service platform that transmits television content through the Internet Protocol (IP). It combines the traditional TV program transmission method with Internet technology, allowing users to receive TV content and other multimedia services through the Internet. Unlike traditional cable or satellite TV, IPTV uses broadband Internet connection to provide TV services and can run on a variety of devices, including smart TVs, set-top boxes, computers, smartphones, tablets, etc.

[0046] Content providers are responsible for providing multimedia content such as TV programs, video on demand (VOD) content, music, news, etc. The content is distributed to the user end through the IPTV system.

[0047] Here, the IPTV platform is connected to the big model, which requires combining the natural language processing capabilities of the big model with the user interface and interactive functions of IPTV. This integration can be achieved through the following steps and technical methods.

[0048] The IPTV client devices here, such as set-top boxes or smart TVs, need to have certain computing power and network connection functions to run client applications or access services through browsers.

[0049] The remote server hosting the large model is used to process the requests of IPTV users, and can be a cloud server with efficient computing power and scalability to support concurrent requests from multiple users.

[0050] Through the data transmission channel, which can be a communication protocol such as HTTPS, data is transmitted between the IPTV client and the large server, including realizing the user's voice or text input and generating responses.

[0051] The IPTV service platform is the core of the entire system, including the content management system (CMS), video server, user management system (UMS), electronic program guide (EPG), etc.

[0052] The platform is responsible for content storage, management, scheduling, transmission, as well as user identity authentication, billing management, electronic program guide management and other services.

[0053] The CDN network is responsible for distributing the program content of content providers to the areas where IPTV users are located. CDN usually contains multiple server nodes distributed in different geographical locations to ensure that the content is transmitted to users quickly and reliably.

[0054] The access network is the channel for IPTV content transmission, usually broadband Internet or fiber optic network. It connects the user's IPTV device (such as set-top box or smart TV) with the IPTV platform.

[0055] The user-end device is a terminal device that receives IPTV content, including smart TVs, IPTV set-top boxes, smart phones, tablets, etc. The device connects to the IPTV service platform through the Internet, receives and decodes the video stream, and presents it to the user.

[0056] Specifically, Figure 1 As shown, it includes: S101: receiving voice or text input, and transmitting the voice or text input information to the large model module.

[0057] The IPTV device here can be a set-top box or smart TV or mobile phone or other terminal, which can be directly connected to the IPTV platform, can be a fixed terminal or a mobile terminal, can receive voice or text input, or other trigger switches, can describe the input of legal events, not limited to visual, audible and tactile forms, IPTV terminal devices can describe the voice or text input of the event to the large model module. Through the communication protocol, it is not just HTTS, other data transmission between IPTV clients or large module servers is not limited.

[0058] S102: The large model module performs semantic analysis on the voice or text input information to generate corresponding legal consulting advice.

[0059] The large model module server receives voice or text input information from the IPTV terminal and parses it. Specifically, Figure 2 As shown, including:

[0060] S201: extracting key information points of the voice or text information, wherein the key information points include: legal claims, dispute points and evidence, and the claims, dispute points and evidence are used as key information points simultaneously or separately.

[0061] For example, when a home user asks for legal advice, they can input "I have a contract dispute" by voice. If the question is too rough and not detailed enough, the terminal will display "Please describe it in more detail". They can input "The company owes me 80,000 yuan in salary for ten months" by voice or text. Here, the terminal interface can also provide legal claims, dispute points and evidence for the event description. Such key information prompts are convenient for users to ask specific advice questions. Or "I have a contract dispute. The company owes me ten months' salary. What should I do to protect my legal rights and interests" to make the description of legal advice concrete.

[0062] Or if elderly users are not familiar with Internet operations, through the simple user interface of the IPTV device, for example, different legal consultation interfaces suitable for the audience can be set according to the age needs of the audience. For example, for the elderly, buttons can be set to trigger voice or text input for issues such as property inheritance and property distribution.

[0063] For some smart TVs and tablet devices, the IPTV platform supports touch screen operation, and users can control and navigate through touch or gestures.

[0064] S202: Searching for the first consulting event and the first legal clause according to the key information point; the first consulting event is a consulting event in the event library in the large model module. If the first consulting event corresponding to it is not found, determining that the key information point is the first consulting event.

[0065] Search for the first consulting event based on key information points. A large number of legal consulting events and legal consulting suggestions have been stored in the large model module, summarized and matched one by one. Therefore, there is no need to use key information points to search for relevant legal consulting suggestions every time. You can use key information points to find similar times and reduce the processing of redundant data.

[0066] The method of finding similar or highly consistent legal consultation events using key information points, for example, can be a certain type, or even refined to a certain type of legal consultation event in a certain area and a certain time period. For example, by storing data, the legal consultation event about the company's arrears of employees in Huanggang City's September labor dispute is the highest. Here, the company's arrears of employees in Huanggang City's September labor dispute can also be used as a legal consultation event template. The corresponding solution is the legal consultation suggestion template, which is applicable to any input event. At the same time, the event can also be integrated into the extended event model of the large model, so the corresponding extended legal consultation template is available.

[0067] S203: Searching for the first legal consulting suggestion corresponding to the first consulting event.

[0068] S204: Determine whether the first legal advice and the first legal clause completely match. The criterion is whether the first legal advice and the first legal clause correspond one to one. This one-to-one correspondence is equivalent to that each legal advice is based on the first legal clause, and the legal advice must be completely based on the first legal clause. For example, regarding a labor dispute, the employer owes employees wages. The preliminary legal advice given is that the employer compensates the employee RMB 80,000. Then, based on which specific legal clause does the RMB 80,000 come? According to the requirements of the first legal clause, whether the employer owes the employee wages, how long has it been owed, and what is the employee's monthly salary? These are all key information extracted from the input voice or text information, and these need to be verified. If verified, they are completely consistent.

[0069] If there is a match, it is determined that the first legal advice is the legal advice corresponding to the voice or text input; if there is no match, that is, it is not completely consistent, even if there is one item, the output is not established, and the process jumps to step S201. Of course, when a mismatch is found, the corresponding missing item can be searched at the key information point. Until the first legal advice is completely consistent with the legal advice corresponding to the voice or text input.

[0070] S103: Storing the legal advice, storing the voice or text input information as an event in the event library, and associating this event with the legal advice; associating this event with the legal advice and storing them in the large model module. Here, it is mainly to establish a many-to-one correspondence mode, multiple events, or similar events to one legal advice event.

[0071] At the same time, the big model continuously learns through data processing, feedback and storage, and by facing the input of consulting events. When a consulting event occurs, it can accurately judge the legal consulting advice corresponding to the consulting event in the first place. At the same time, it can also minimize the density of data processing and improve work efficiency.

[0072] S104: Send the legal advice. The communication protocol is not limited to HTTS, but can be used for data transmission between IPTV clients or large module servers without limitation.

[0073] S105: The legal advice may be presented in the form of pictures, videos, voice or text, without limitation, and not limited to visible or tangible forms that can be received by an autonomous object or audience.

[0074] The text or voice input here supports multiple languages.

[0075] The beneficial effects provided by the present invention are as follows: first, legal consulting services can be directly obtained through IPTV equipment at home, which reduces the technical threshold and equipment complexity, and is particularly suitable for the elderly and non-technical users; secondly, users can quickly and conveniently obtain real-time legal consulting feedback, which optimizes the user experience; and thirdly, through automated legal consulting services, the demand for manual lawyers is reduced, the cost of legal services is reduced, and the quality of legal services is improved.

[0076] The second aspect of the present invention provides a legal consulting method, such as Figure 3 As shown, it includes: S601: receiving voice or text input.

[0077] S602: Analyze the voice or text input information and generate corresponding legal advice.

[0078] S603: Storing the legal advice, associating the voice or text input information with it and storing it.

[0079] S604: Send the legal advice.

[0080] According to an embodiment of the present invention, the step S602 of parsing the voice or text input information and generating corresponding legal advice includes: S621: extracting key information points of the voice or text information.

[0081] S622: Search for the first consulting event and the first legal clause according to the key information point; the first consulting event is a consulting event in the event library in the large model module. If the first consulting event corresponding to it is not found, determine that the key information point is the first consulting event.

[0082] S623: Search for the first legal consulting advice corresponding to the first consulting event.

[0083] S624: Determine whether the first legal advice completely matches the first legal clause. If so, determine that the first legal advice is the legal advice corresponding to the voice or text input; if not, jump to step S621.

[0084] According to an embodiment of the present invention, the key information points of the voice or text information extracted in step S621 include: legal claims, dispute points and evidence, and the claims, dispute points and evidence are used as key information points simultaneously or individually.

[0085] According to an embodiment of the present invention, the determination of whether the first legal consulting advice and the first legal clause completely match in step S624 includes: whether the first legal consulting advice and the first legal clause correspond one-to-one.

[0086] According to an embodiment of the present invention, the method further includes, after step S603, associating the current event with the legal consulting advice and storing the association in a large model module.

[0087] The third aspect of the present invention provides a legal consulting system 700, such as Figure 4 As shown, it includes: a receiving module 701, which is used to receive voice or text input.

[0088] The analysis module 702 is used to analyze the voice or text input information and generate corresponding legal advice.

[0089] The storage module 703 is used to store the legal advice, associate the voice or text input information with it and store it; and to associate the current event with the legal advice and store it.

[0090] The sending module 704 is used to send the legal consultation advice.

[0091] The fourth aspect of the present invention provides an intelligent device, including a transmitter, a receiver, a memory and a processor; the memory is used to store computer instructions; the processor is used to execute the computer instructions stored in the memory to implement the above legal consultation method.

[0092] A fifth aspect of the present invention provides a storage medium, comprising a readable storage medium and computer instructions, wherein the computer instructions are stored in the readable storage medium; the computer instructions are used to implement the above-mentioned legal consultation method.

[0093] Obviously, the above specific implementation cases are only examples for illustrating the application of the present method, rather than limiting the implementation methods. For those skilled in the art, other different forms of changes and modifications can be made on the basis of the above description to study other related issues. Therefore, the protection scope of the present invention should be the protection scope of the claims.

[0094] A person of ordinary skill in the art can understand that all or part of the steps of implementing the above method embodiment can be completed by hardware related to program instructions, and the aforementioned program can be stored in a computer-readable storage medium. When the program is executed, it executes the steps of the above method embodiment; and the aforementioned storage medium includes: ROM, RAM, magnetic disk or optical disk, etc., various media that can store program codes.

[0095] The electronic device and other embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of this embodiment. Ordinary technicians in this field can understand and implement it without creative work.

[0096] Through the description of the above implementation methods, those skilled in the art can clearly understand that each implementation method can be implemented by means of software plus a necessary general hardware platform, and of course, it can also be implemented by hardware. Based on this understanding, the above technical solution is essentially or the part that contributes to the prior art can be embodied in the form of a software product, and the computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, a disk, an optical disk, etc., including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in each embodiment or some parts of the embodiments.

[0097] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the embodiments of the present invention, rather than to limit them. Although the embodiments of the present invention have been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or replace some or all of the technical features therein with equivalents. However, these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the scope of the technical solutions of the embodiments of the present invention.

[0098] Those skilled in the art will readily appreciate other embodiments of the present disclosure after considering the specification and practicing the invention disclosed herein. The present invention is intended to cover any variations, uses or adaptations of the present disclosure that follow the general principles of the present disclosure and include common knowledge or customary techniques in the art that are not disclosed in the present disclosure. The description and examples are to be regarded as exemplary only, and the true scope and spirit of the present disclosure are indicated by the following claims.

[0099] It should be understood that the present disclosure is not limited to the exact structures that have been described above and shown in the drawings, and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims

1. A method of legal consultation, characterized in that: The method comprises: S101: receiving voice or text input, and transmitting the voice or text input information to a large model module; S102: The large model module performs semantic analysis on the voice or text input information to generate corresponding legal advice; S103: Storing the legal advice, storing the voice or text input information as an event in an event library, and associating this event with the legal advice; S104: Sending the legal advice; S105: The legal advice is presented in the form of pictures, videos, voice or text.

2. The method according to claim 1, characterized in that In step S102, the large model module performs semantic analysis on the voice or text input information to generate corresponding legal advice, including: S201: extracting key information points of the voice or text information; S202: searching for a first consulting event and a first legal clause according to the key information point; the first consulting event is a consulting event in the event library in the large model module, and if no first consulting event corresponding to the first consulting event is found, determining that the key information point is the first consulting event; S203: searching for a first legal consulting suggestion corresponding to the first consulting event; S204: Determine whether the first legal advice completely matches the first legal clause. If so, determine that the first legal advice is the legal advice corresponding to the voice or text input; if not, jump to step S201.

3. The method according to claim 2, characterized in that The step S201 extracts key information points of the voice or text information, including: legal claims, dispute points and evidence, and the claims, dispute points and evidence are used as key information points simultaneously or separately.

4. The method according to claim 2, characterized in that: The determination in step S204 as to whether the first legal consulting advice completely matches the first legal clause includes: whether the first legal consulting advice and the first legal clause correspond one-to-one.

5. The method according to claim 1, characterized in that: The method further includes, after step S103, associating the current event with the legal advice and storing the association in the large model module.

6. A method of legal consultation, characterized in that: The method comprises: S601: receiving voice or text input; S602: parsing the voice or text input information and generating corresponding legal advice; S603: Storing the legal advice, storing the voice or text input information as an event in an event library, and associating this event with the legal advice; S604: Send the legal advice.

7. The method according to claim 6, characterized in that The step S602 analyzes the voice or text input information and generates corresponding legal advice, including: S621: Extract key information points of the voice or text information; S622: searching for a first consulting event and a first legal clause according to the key information point; the first consulting event is a consulting event in the event library in the large model module, and if no first consulting event corresponding to the first consulting event is found, determining that the key information point is the first consulting event; S623: searching for a first legal consulting suggestion corresponding to the first consulting event; S624: Determine whether the first legal advice completely matches the first legal clause. If so, determine that the first legal advice is the legal advice corresponding to the voice or text input; if not, jump to step S621.

8. The method according to claim 7, characterized in that The step S621 extracts key information points of the voice or text information, including: legal claims, dispute points and evidence, and the claims, dispute points and evidence are used as key information points simultaneously or separately.

9. The method according to claim 7, characterized in that: The determination in step S624 as to whether the first legal consulting advice completely matches the first legal clause includes: whether the first legal consulting advice and the first legal clause correspond one-to-one.

10. The method according to claim 6, characterized in that The method also includes, after step S603, associating the current event with the legal advice and storing the association in the big model module.

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