Work order workload obtaining method and device, terminal and medium

Abstract

The invention provides a work order workload obtaining method and device, a terminal and a medium, and is applied to a server, and the method comprises the steps: obtaining work order information of a target work order from an after-sales system; the work order information comprises a work item type and a work item number; according to the obtained work item type, obtaining a corresponding quota man-hour; calculating the working hours of the working items according to the quota working hours and the number of the working items; and adding the working hours of the working items to obtain the workload of the target work order. By implementing the embodiment of the invention, the work order information is acquired from the after-sales system, the work item formula is calculated according to the quota working hours and the number of the work items, so that the workload of the target work order is acquired, and compared with an existing mode based on manual statistics, the server function is utilized to acquire data from the after-sales system and calculate, so that the acquisition efficiency of the work order workload can be effectively improved; meanwhile, the problem that errors are prone to occurring in manual calculation is effectively avoided, and the accuracy of calculation results is improved.

Description

Technical Field

[0001] The present invention relates to the field of data statistical processing, and in particular to a method, device, terminal equipment and computer-readable storage medium for obtaining work order workload. Background Art

[0002] The database of the after-sales system often stores the work order information of multiple work orders. In order to further understand the relevant situation of the work order and determine the work order workload or personnel workload, these work order information needs to be further processed to obtain accurate data. At present, managers or technical engineers usually record the work order information manually, and then calculate the work order workload manually offline based on the recorded content, but this acquisition method based on manual statistics is inefficient. Summary of the invention

[0003] The present invention provides a method, an apparatus, a terminal device and a computer-readable storage medium for obtaining the workload of a work order, so as to solve the technical problem of how to improve the efficiency of obtaining the workload of a work order.

[0004] In order to solve the above technical problems, an embodiment of the present invention provides a method for obtaining the workload of a work order, which is applied to a server. The method comprises:

[0005] Acquire work order information of the target work order from the after-sales system; the work order information includes the work item type and the work item quantity;

[0006] According to the acquired work item type, obtain the corresponding quota working hours;

[0007] Calculate the working hours of the work item according to the standard working hours and the number of work items;

[0008] The working hours of each work item are added together to obtain the workload of the target work order.

[0009] As a preferred solution, the work item types include maintenance items and inspection items.

[0010] As a preferred solution, the corresponding quota working hours are obtained according to the obtained work item type, specifically: query the working hour quota table of the after-sales system, obtain the preset mapping relationship, and obtain the quota working hours corresponding to the work item type according to the mapping relationship.

[0011] As a preferred solution, the working hours of the work items are calculated based on the standard working hours and the number of work items, specifically:

[0012] The quota working hours and the number of work items are multiplied, and the result of the multiplication is used as the working hours of the work item.

[0013] Correspondingly, an embodiment of the present invention further provides a device for obtaining the workload of a work order, which is applied to a server. The device comprises a work order information obtaining module, a quota working time obtaining module, a calculation module and an addition module; wherein:

[0014] The work order information acquisition module is used to obtain the work order information of the target work order from the after-sales system; the work order information includes the work item type and the work item quantity;

[0015] The quota man-hour acquisition module is used to acquire the corresponding quota man-hour according to the acquired work item type;

[0016] The calculation module is used to calculate the working hours of the work item according to the quota working hours and the number of work items;

[0017] The addition module is used to add the working hours of each work item to obtain the workload of the target work order.

[0018] As a preferred solution, the work item types include maintenance items and inspection items.

[0019] As a preferred solution, the quota working time acquisition module obtains the corresponding quota working time according to the acquired work item type. Specifically, the quota working time acquisition module queries the working time quota table of the after-sales system, obtains the preset mapping relationship, and obtains the quota working time corresponding to the work item type according to the mapping relationship.

[0020] As a preferred solution, the calculation module calculates the working hours of the work item according to the quota working hours and the number of work items, specifically:

[0021] The calculation module multiplies the quota working hours by the number of work items, and uses the result of the multiplication as the working hours of the work item.

[0022] Correspondingly, an embodiment of the present invention also provides a terminal device, including a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, and the processor implements the method for obtaining the work order workload when executing the computer program.

[0023] Correspondingly, an embodiment of the present invention further provides a computer-readable storage medium, which includes a stored computer program, wherein when the computer program is running, the device where the computer-readable storage medium is located is controlled to execute the method for obtaining the work order workload.

[0024] Compared with the prior art, the embodiments of the present invention have the following beneficial effects:

[0025] An embodiment of the present invention provides a method, apparatus, terminal device and computer-readable storage medium for obtaining the workload of a work order, which are applied to a server. The method includes: obtaining work order information of a target work order from an after-sales system; the work order information includes a work item type and a work item quantity; according to the obtained work item type, obtaining the corresponding standard working hours; according to the standard working hours and the work item quantity, calculating the working hours of the work item; adding the working hours of each work item to obtain the workload of the target work order. In implementing the embodiment of the present invention, work order information is obtained from the after-sales system, and the work item formula is calculated based on the standard working hours and the number of work items to obtain the workload of the target work order. Compared with the existing method based on manual statistics, the server function is used to obtain and calculate data from the after-sales system, which can effectively improve the efficiency of obtaining the work order workload and reduce the manual workload. At the same time, it can effectively avoid problems such as manual calculations that are prone to errors, thereby improving the accuracy of the calculation results. In addition, the work order information includes the work item type and the number of work items. The corresponding standard working hours are obtained through the specific work item type for subsequent calculations. The work item types are distinguished, and the differences in the standard working hours of different work items are taken into account. This can make the calculation process more refined and further improve the accuracy of the calculation results. BRIEF DESCRIPTION OF THE DRAWINGS

[0026] Figure 1 : A flow chart of an embodiment of a method for obtaining work order workload provided by the present invention.

[0027] Figure 2 : A structural diagram of an embodiment of a device for obtaining work order workload provided by the present invention. DETAILED DESCRIPTION

[0028] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0029] It should be understood that the step numbers used in this document are only for convenience of description and are not intended to limit the order in which the steps are executed.

[0030] It should be understood that the terms used in this application specification are only for the purpose of describing specific embodiments and are not intended to limit the application. As used in this application specification and the appended claims, unless the context clearly indicates otherwise, the singular forms "a", "an" and "the" are intended to include plural forms.

[0031] The terms “include” and “comprising” indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude the presence or addition of one or more other features, integers, steps, operations, elements, components and / or combinations thereof.

[0032] The term "and / or" means and includes any and all possible combinations of one or more of the associated listed items.

[0033] Any process or method description described in this application may be understood to represent a module, segment or portion of code including one or more executable instructions for implementing specific logical functions or steps of the process, and the scope of the preferred embodiments of the present application includes alternative implementations, in which functions may not be performed in the order shown or discussed, including performing functions in a substantially simultaneous manner or in the reverse order depending on the functions involved, which should be understood by technicians in the technical field to which the embodiments of the present application belong.

[0034] The logic and / or steps described in this application, for example, can be considered as an ordered list of executable instructions for implementing logical functions, and can be embodied in any computer-readable medium for use by an instruction execution system, device or apparatus (such as a computer-based system, a system including a processor, or other system that can fetch instructions from an instruction execution system, device or apparatus and execute instructions), or in combination with these instruction execution systems, devices or apparatuses. For the purpose of this specification, "computer-readable medium" can be any device that can contain, store, communicate, propagate or transmit a program for use by an instruction execution system, device or apparatus, or in combination with these instruction execution systems, devices or apparatuses.

[0035] Embodiment 1

[0036] Please refer to Figure 1 , Figure 1 A method for obtaining the workload of a work order provided in an embodiment of the present invention is applied to a server, and the method comprises steps S1 to S4; wherein:

[0037] Step S1, obtaining work order information of a target work order from an after-sales system; the work order information includes a work item type and a work item quantity.

[0038] In this embodiment, the method for obtaining the work order workload can be applied not only to ordinary servers, but also to other types of computer devices, including but not limited to smart phones, laptops, tablet computers, desktop computers, and physical servers and cloud servers connected to display units.

[0039] The execution subject of this embodiment, that is, the server, etc., can obtain the work order information of the target work order from the preset database of the after-sales system. The target work order often includes different types of work items, so the work order information can include the type of the work item. In addition, it also includes the number corresponding to the work item.

[0040] Specifically, the work item types include but are not limited to maintenance items and inspection items, etc. Considering that the main workload of the target work order is mainly reflected in individual work items, such as maintenance items and inspection items, this embodiment further describes the subsequent steps using maintenance items and inspection items.

[0041] Step S2, obtaining the corresponding quota working hours according to the obtained work item type.

[0042] In this embodiment, the types of work items mainly include maintenance items and inspection items. Therefore, the work time quota table can be obtained by querying the database of the after-sales system. The work time quota table records a number of pre-set mapping relationships. These mapping relationships are mainly used to obtain the corresponding quota working hours according to the work item type. Each mapping relationship can correspond to at least one work item type. It can be understood that the quota working hours corresponding to each work item type can be the same or different.

[0043] Step S3, calculating the working hours of the work items according to the standard working hours and the number of work items.

[0044] In this embodiment, the working hours of the work item are calculated based on the standard working hours and the number of work items, specifically, the standard working hours and the number of work items are multiplied, and the result of the multiplication is used as the working hours of the work item.

[0045] For example, when the work item type is a maintenance item, the quota quantity of the maintenance item is multiplied by the quantity of the maintenance item to obtain the working hours of the maintenance item. When the work item type is an inspection item, the quota quantity of the inspection item is multiplied by the quantity of the inspection item to obtain the working hours of the inspection item.

[0046] Step S4, adding up the working hours of each work item to obtain the workload of the target work order.

[0047] As a preferred implementation, the work hours of maintenance items and inspection items are added together (or added together) to obtain the workload of the target work order, that is, the total work hours. After the workload of each target work order is obtained, the implementation of the present invention can help the relevant staff understand the distribution of workload, completion status, and problem solving speed, which helps users optimize team resources, improve work efficiency, and improve customer satisfaction and product quality.

[0048] Accordingly, refer to Figure 2 The embodiment of the present invention also provides a device for obtaining the workload of a work order, which is applied to a server. The device comprises a work order information obtaining module 101, a quota working time obtaining module 102, a calculation module 103 and an addition module 104; wherein,

[0049] The work order information acquisition module 101 is used to acquire the work order information of the target work order from the after-sales system; the work order information includes the work item type and the work item quantity;

[0050] The quota man-hour acquisition module 102 is used to acquire the corresponding quota man-hour according to the acquired work item type;

[0051] The calculation module 103 is used to calculate the working hours of the work item according to the quota working hours and the number of work items;

[0052] The adding module 104 is used to add the working hours of each work item to obtain the workload of the target work order.

[0053] As a preferred solution, the work item types include maintenance items and inspection items.

[0054] As a preferred solution, the quota working time acquisition module 102 obtains the corresponding quota working time according to the acquired work item type. Specifically, the quota working time acquisition module 102 queries the working time quota table of the after-sales system, obtains the preset mapping relationship, and obtains the quota working time corresponding to the work item type according to the mapping relationship.

[0055] As a preferred solution, the calculation module 103 calculates the working hours of the work item according to the quota working hours and the number of work items, specifically:

[0056] The calculation module 103 performs multiplication processing on the quota working hours and the number of work items, and uses the result of the multiplication processing as the working hours of the work item.

[0057] Correspondingly, an embodiment of the present invention also provides a terminal device, including a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, and the processor implements the method for obtaining the work order workload when executing the computer program.

[0058] The processor may be a central processing unit (CPU), other general-purpose processors, digital signal processors (DSP), application-specific integrated circuits (ASIC), field-programmable gate arrays (FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, etc. The general-purpose processor may be a microprocessor or any conventional processor, etc. The processor is the control center of the terminal, and various interfaces and lines are used to connect various parts of the entire terminal.

[0059] The memory can be used to store the computer program, and the processor realizes various functions of the terminal by running or executing the computer program stored in the memory and calling the data stored in the memory. The memory can mainly include a program storage area and a data storage area, wherein the program storage area can store an operating system, an application required for at least one function (such as a sound playback function, an image playback function, etc.), etc.; the data storage area can store data created according to the use of the mobile phone (such as audio data, a phone book, etc.), etc. In addition, the memory can include a high-speed random access memory, and can also include a non-volatile memory, such as a hard disk, a memory, a plug-in hard disk, a smart memory card (SmartMedia Card, SMC), a secure digital (Secure Digital, SD) card, a flash card (Flash Card), at least one disk storage device, a flash memory device, or other volatile solid-state storage devices.

[0060] Correspondingly, an embodiment of the present invention further provides a computer-readable storage medium, which includes a stored computer program, wherein when the computer program is running, the device where the computer-readable storage medium is located is controlled to execute the method for obtaining the work order workload.

[0061] Wherein, if the module integrated in the work order workload acquisition device is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on such an understanding, the present invention implements all or part of the processes in the above-mentioned embodiment method, and can also be completed by instructing the relevant hardware through a computer program. The computer program can be stored in a computer-readable storage medium, and the computer program can implement the steps of the above-mentioned various method embodiments when executed by the processor. Wherein, the computer program includes computer program code, and the computer program code can be in source code form, object code form, executable file or some intermediate form, etc. The computer-readable medium can include: any entity or device capable of carrying the computer program code, recording medium, U disk, mobile hard disk, disk, optical disk, computer memory, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), electric carrier signal, telecommunication signal and software distribution medium, etc.

[0062] Compared with the prior art, the embodiments of the present invention have the following beneficial effects:

[0063] An embodiment of the present invention provides a method, apparatus, terminal device and computer-readable storage medium for obtaining the workload of a work order, which are applied to a server. The method includes: obtaining work order information of a target work order from an after-sales system; the work order information includes a work item type and a work item quantity; according to the obtained work item type, obtaining the corresponding standard working hours; according to the standard working hours and the work item quantity, calculating the working hours of the work item; adding the working hours of each work item to obtain the workload of the target work order. In implementing the embodiment of the present invention, work order information is obtained from the after-sales system, and the work item formula is calculated based on the standard working hours and the number of work items to obtain the workload of the target work order. Compared with the existing method based on manual statistics, the server function is used to obtain and calculate data from the after-sales system, which can effectively improve the efficiency of obtaining the work order workload and reduce the manual workload. At the same time, it can effectively avoid problems such as manual calculations that are prone to errors, thereby improving the accuracy of the calculation results. In addition, the work order information includes the work item type and the number of work items. The corresponding standard working hours are obtained through the specific work item type for subsequent calculations. The work item types are distinguished, and the differences in the standard working hours of different work items are taken into account. This can make the calculation process more refined and further improve the accuracy of the calculation results.

[0064] The specific embodiments described above further illustrate the purpose, technical solutions and beneficial effects of the present invention. It should be understood that the above description is only a specific embodiment of the present invention and is not intended to limit the scope of protection of the present invention. It is particularly pointed out that for those skilled in the art, any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention should be included in the scope of protection of the present invention.

Claims

1. A method for obtaining the workload of a work order, characterized in that: Applied to the server, the acquisition method includes: Acquire work order information of the target work order from the after-sales system; the work order information includes the work item type and the work item quantity; According to the acquired work item type, obtain the corresponding quota working hours; Calculate the working hours of the work item according to the standard working hours and the number of work items; The working hours of each work item are added together to obtain the workload of the target work order.

2. A method for obtaining work order workload according to claim 1, characterized in that: The work item types include maintenance items and inspection items.

3. A method for obtaining work order workload according to claim 1, characterized in that: The obtaining of the corresponding quota working hours according to the obtained work item type is specifically: querying the working hour quota table of the after-sales system to obtain a preset mapping relationship, and obtaining the quota working hours corresponding to the work item type according to the mapping relationship.

4. A method for obtaining work order workload according to claim 1, characterized in that: The working hours of the work item are calculated according to the standard working hours and the number of work items, specifically: The quota working hours and the number of work items are multiplied, and the result of the multiplication is used as the working hours of the work item.

5. A device for obtaining work order workload, characterized in that: Applied to the server, the acquisition device includes a work order information acquisition module, a quota working time acquisition module, a calculation module and an addition module; wherein, The work order information acquisition module is used to obtain the work order information of the target work order from the after-sales system; the work order information includes the work item type and the work item quantity; The quota man-hour acquisition module is used to acquire the corresponding quota man-hour according to the acquired work item type; The calculation module is used to calculate the working hours of the work item according to the quota working hours and the number of work items; The addition module is used to add the working hours of each work item to obtain the workload of the target work order.

6. A device for obtaining work order workload as claimed in claim 5, characterized in that: The work item types include maintenance items and inspection items.

7. A device for obtaining work order workload as claimed in claim 5, characterized in that: The quota working time acquisition module obtains the corresponding quota working time according to the acquired work item type, specifically: the quota working time acquisition module queries the working time quota table of the after-sales system, obtains the preset mapping relationship, and obtains the quota working time corresponding to the work item type according to the mapping relationship.

8. A device for obtaining work order workload as claimed in claim 5, characterized in that: The calculation module calculates the working hours of the work item according to the quota working hours and the number of work items, specifically: The calculation module multiplies the quota working hours by the number of work items, and uses the result of the multiplication as the working hours of the work item.

9. A terminal device, characterized in that: The method comprises a processor, a memory, and a computer program stored in the memory and configured to be executed by the processor, wherein the processor implements the method for obtaining the work order workload as described in any one of claims 1 to 4 when executing the computer program.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium includes a stored computer program, wherein when the computer program is running, the device where the computer-readable storage medium is located is controlled to execute the method for obtaining the work order workload as described in any one of claims 1 to 4.

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