Business processing method and device, equipment, medium and program product

Abstract

The invention provides a business processing method and device, equipment, a medium and a program product, which can be applied to the field of artificial intelligence and the field of financial science and technology. The method comprises the following steps: detecting the position of a customer to obtain a first position of the customer; the directional sound wave generator is controlled to send first directional sound waves carrying service handling notification information to the first position, the first directional sound waves comprise first ultrasonic waves of at least two phases, the first ultrasonic waves of the at least two phases are overlapped in a first area corresponding to the first position, and a sound signal which can be heard by a user is generated; the business handling notification information comprises a second position for handling the target business for the client; when it is detected that the customer reaches the second position, the directional sound wave generator is controlled to send second directional sound waves carrying the business processing information to a second area corresponding to the second position, and the second directional sound waves are used for indicating the customer to execute the target business handling process.

Description

Technical Field

[0001] The present disclosure relates to the fields of artificial intelligence and financial technology, and more specifically to business processing methods, devices, equipment, media and program products. Background Art

[0002] Due to risk control and regulatory requirements, relevant banking businesses require customers to conduct business offline. During the process of customers conducting business, privacy services need to be provided to customers.

[0003] In related technologies, when customers handle business, especially large-value business, they need to be accompanied by a lobby manager for communication and guidance. In addition, when customers handle business, they need to communicate through a loudspeaker, which leaks customer privacy to a certain extent. Summary of the invention

[0004] In view of the above problems, the present disclosure provides a business processing method, apparatus, device, medium and program product.

[0005] According to a first aspect of the present disclosure, a business processing method is provided, including: performing position detection on a customer to obtain a first position of the customer; controlling a directional sound wave generator to send a first directional sound wave carrying business processing notification information to the first position, wherein the first directional sound wave includes a first ultrasonic wave of at least two phases, and the first ultrasonic wave of at least two phases is superimposed in a first area corresponding to the first position to generate a sound signal that a user can hear, and the business processing notification information includes a second position for processing a target business for the customer; when it is detected that the customer has arrived at the second position, controlling the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second position, wherein the second directional sound wave is used to instruct the customer to execute the target business processing process.

[0006] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second location, a directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location, including: when a reading module corresponding to the second location recognizes the customer, determining a second area corresponding to the second location, the second area including distance information and height information; determining a sound emission angle of the second directional sound wave based on the distance information and the height information; and based on the sound emission angle of the second directional sound wave, controlling the directional sound wave generator to send the second directional sound wave to the second area.

[0007] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second position, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second position, and also includes: performing position detection on the customer to determine the distance information and height information corresponding to the customer; when the distance information and height information corresponding to the customer are inconsistent with the second area, updating the second area; and updating the sound angle of the second directional sound wave according to the updated second area.

[0008] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location. It also includes: when there are other people around the customer, determining other personnel areas corresponding to the other personnel; detecting the regional position relationship between the second area and the other personnel areas; and under the condition that the regional position relationship indicates that there is a space between the second area and the other personnel areas, controlling the directional sound wave generator to send the second directional sound wave to the second area corresponding to the second location.

[0009] According to an embodiment of the present disclosure, detecting the regional position relationship between the second area and other personnel areas includes: determining the length ratio between the distance difference information and the height difference information based on the distance difference information and the height difference information between the second area and the other personnel area information; determining the orientation angle information related to other personnel based on the length ratio, wherein the orientation angle information related to other personnel represents the angle of the inner angle of the triangle facing the preset projection surface in the triangular area constructed based on the distance difference information and the height difference information, and the directional sound wave generator sends a second directional sound wave to the preset projection surface; and detecting the angle comparison result between the orientation angle information and the second area angle, wherein the regional position relationship includes the angle comparison result, and when the angle comparison result represents that the orientation angle information is greater than the second area angle, controlling the directional sound wave generator to send the second directional sound wave to the second area corresponding to the second position; wherein the second area angle is the angle between the sound wave propagation boundary of the second directional sound wave in the sound wave coverage area between the directional sound wave generator and the preset projection surface and the specified boundary of the second area, and the specified boundary is perpendicular to the preset projection surface.

[0010] According to an embodiment of the present disclosure, performing position detection on a customer and determining distance information and height information corresponding to the customer includes: performing target object detection on a scene image related to the customer to obtain distance information and height information.

[0011] According to an embodiment of the present disclosure, controlling a directional sound wave generator to send a first directional sound wave carrying business processing notification information to a first location includes: determining a propagation path of a first ultrasonic wave of at least two phases according to the first location; and based on the propagation path, controlling the directional sound wave generator to send a first ultrasonic wave of at least two phases to the first location.

[0012] According to an embodiment of the present disclosure, performing location detection on a customer to obtain a first location of the customer includes: controlling a radio frequency signal sensor to perform location detection on a radio frequency chip in a service form carried by the customer to obtain the first location.

[0013] According to an embodiment of the present disclosure, the above method also includes: controlling the radio frequency signal sensor to detect the business order identifier of the business order carried by the customer; and obtaining business demand information corresponding to the business order identifier from the mobile terminal, wherein the business demand information records the customer's business demand content.

[0014] The second aspect of the present disclosure provides a business processing device, including: a detection module, which is used to detect the position of a customer and obtain the customer's first position; a first sending module, which is used to control a directional sound wave generator to send a first directional sound wave carrying business processing notification information to the first position, wherein the first directional sound wave includes at least two phases of first ultrasonic waves, and the at least two phases of the first ultrasonic waves are superimposed in a first area corresponding to the first position to generate a sound signal that a user can hear, and the business processing notification information includes a second position for processing a target business for the customer; and a second sending module, which is used to control the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second position when detecting that the customer has arrived at the second position, wherein the second directional sound wave is used to instruct the customer to execute the target business processing process.

[0015] A third aspect of the present disclosure provides an electronic device, comprising: one or more processors; and a memory for storing one or more computer programs, wherein the one or more processors execute the one or more computer programs to implement the steps of the above method.

[0016] The fourth aspect of the present disclosure further provides a computer-readable storage medium having a computer program or instructions stored thereon, which implements the steps of the above method when the above computer program or instructions are executed by a processor.

[0017] The fifth aspect of the present disclosure further provides a computer program product, including a computer program or instructions, which implement the steps of the above method when the above computer program or instructions are executed by a processor.

[0018] According to an embodiment of the present disclosure, a directional sound wave generator is controlled to send a first directional sound wave carrying business processing notification information to a first position. Since the first ultrasonic wave of at least two phases of the first directional sound wave is superimposed in the first area corresponding to the first position, a sound signal that can be heard by the user is generated, so that the business processing notification information carried by the sound signal can only be heard by the customer, avoiding the manual notification process that requires relevant personnel to notify or accompany the customer to handle the business, and can also avoid the situation where the business processing notification information is obtained by other people except the customer, reducing human resource costs while improving the privacy security of the customer during the business processing process; when it is detected that the customer has arrived at the second position, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to the second area corresponding to the second position. In addition, since the directional sound wave generator is formulated to send a second directional sound wave carrying business processing information to the second area corresponding to the second position, it is avoided that the customer needs to use a loudspeaker to communicate when handling the business, which causes other personnel to be able to obtain specific business processing information, protects the customer's business processing information from being leaked, and achieves the effect of reducing the risk of customer information leakage. BRIEF DESCRIPTION OF THE DRAWINGS

[0019] The above contents and other objects, features and advantages of the present disclosure will become more apparent through the following description of the embodiments of the present disclosure with reference to the accompanying drawings, in which:

[0020] Figure 1 The application scenario diagram schematically shows the business processing method, apparatus, device, medium and program product according to the embodiments of the present disclosure;

[0021] Figure 2 A flowchart of a business processing method according to an embodiment of the present disclosure is schematically shown;

[0022] Figure 3 A schematic diagram of the propagation of a second directional sound wave according to an embodiment of the present disclosure is schematically shown;

[0023] Figure 4 A schematic diagram of the propagation of a second directional sound wave in the presence of other persons according to an embodiment of the present disclosure is schematically shown;

[0024] Figure 5 A schematic diagram schematically shows a business processing method according to an embodiment of the present disclosure;

[0025] Figure 6 A schematic diagram of a structure of a service processing device according to an embodiment of the present disclosure is shown; and

[0026] Figure 7 A block diagram of an electronic device suitable for implementing a service processing method according to an embodiment of the present disclosure is schematically shown. DETAILED DESCRIPTION

[0027] Hereinafter, embodiments of the present disclosure will be described with reference to the accompanying drawings. However, it should be understood that these descriptions are exemplary only and are not intended to limit the scope of the present disclosure. In the following detailed description, for ease of explanation, many specific details are set forth to provide a comprehensive understanding of the embodiments of the present disclosure. However, it is apparent that one or more embodiments may also be implemented without these specific details. In addition, in the following description, descriptions of known structures and technologies are omitted to avoid unnecessary confusion of the concepts of the present disclosure.

[0028] The terms used herein are only for describing specific embodiments and are not intended to limit the present disclosure. The terms "comprise", "include", etc. used herein indicate the existence of the features, steps, operations and / or components, but do not exclude the existence or addition of one or more other features, steps, operations or components.

[0029] All terms (including technical and scientific terms) used herein have the meanings commonly understood by those skilled in the art unless otherwise defined. It should be noted that the terms used herein should be interpreted as having a meaning consistent with the context of this specification and should not be interpreted in an idealized or overly rigid manner.

[0030] When using expressions such as "at least one of A, B, and C, etc.", they should generally be interpreted according to the meaning of the expression commonly understood by those skilled in the art (for example, "a system having at least one of A, B, and C" should include but is not limited to a system having A alone, B alone, C alone, A and B, A and C, B and C, and / or A, B, C, etc.).

[0031] In the technical solution of the present disclosure, the user information (including but not limited to user personal information, user image information, user device information, such as location information, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, etc.) involved are all information and data authorized by the user or fully authorized by all parties, and the collection, storage, use, processing, transmission, provision, disclosure and application of the relevant data comply with relevant laws, regulations and standards, take necessary confidentiality measures, do not violate public order and good morals, and provide corresponding operation entrances for users to choose to authorize or refuse.

[0032] In the scenario of using personal information for automated decision-making, the methods, devices, and systems provided by the embodiments of the present disclosure provide users with corresponding operation portals for users to choose to agree or reject the automated decision-making results; if the user chooses to reject, the expert decision-making process will be entered. The expression "automated decision-making" here refers to the activity of automatically analyzing and evaluating a person's behavioral habits, interests and hobbies, or economic, health, credit status, etc. through computer programs, and making decisions. The expression "expert decision-making" here refers to the activity of making decisions by people who specialize in a certain field, have specialized experience, knowledge and skills, and have reached a certain level of professionalism.

[0033] An embodiment of the present disclosure provides a business processing method, which performs position detection on a customer to obtain the customer's first position; controls a directional sound wave generator to send a first directional sound wave carrying business processing notification information to the first position, wherein the first directional sound wave includes at least two phases of first ultrasonic waves, and the at least two phases of the first ultrasonic waves are superimposed in a first area corresponding to the first position to generate a sound signal that a user can hear, and the business processing notification information includes a second position for processing a target business for the customer; when it is detected that the customer has arrived at the second position, controls the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second position, wherein the second directional sound wave is used to instruct the customer to execute the target business processing process.

[0034] Figure 1 The application scenario diagram of the business processing method, apparatus, device, medium and program product according to the embodiments of the present disclosure is schematically shown.

[0035] like Figure 1 As shown, the application scenario 100 according to this embodiment may include a radio frequency chip 101, a directional acoustic wave generator 102, a server 103, and a network 104. The network 104 is used to provide a medium for a communication link between the radio frequency chip 101, the directional acoustic wave generator 102, and the server 103. The network 104 may include various connection types, such as wired, wireless communication links, or optical fiber cables, etc.

[0036] The radio frequency chip 101 is used to locate the first position and the second position of the client, and feed back the positioning result to the server 103 .

[0037] The directional sound wave generator 102 is used to send a first directional sound wave and a second directional sound wave to the client according to the received first position and second position.

[0038] The server 103 may be a server that provides various services, and is configured to receive the first position and the second position, and send a control instruction to the directional sound wave generator 102 .

[0039] It should be noted that the business processing method provided in the embodiment of the present disclosure can generally be executed by the server 103. Accordingly, the business processing device provided in the embodiment of the present disclosure can generally be set in the server 103. The business processing method provided in the embodiment of the present disclosure can also be executed by a server or server cluster that is different from the server 103 and can communicate with the radio frequency chip 101, the directional sound wave generator 102 and / or the server 103. Correspondingly, the business processing device provided in the embodiment of the present disclosure can also be set in a server or server cluster that is different from the server 103 and can communicate with the radio frequency chip 101, the directional sound wave generator 102 and / or the server 103.

[0040] It should be understood that Figure 1 The number of terminal devices, networks and servers in the embodiment is only for illustration. Any number of terminal devices, networks and servers may be provided according to implementation requirements.

[0041] The following will be based on Figure 1 The scene described by Figure 2~Figure 6 The business processing method of the disclosed embodiment is described in detail.

[0042] Figure 2 The flowchart of the service processing method according to the embodiment of the present disclosure is schematically shown.

[0043] like Figure 2 As shown, the business processing method of this embodiment includes operations S210 to S230.

[0044] In operation S210, a location detection is performed on a client to obtain a first location of the client.

[0045] According to an embodiment of the present disclosure, the first location of the customer may be the location where the customer is located in a bank lounge area.

[0046] In operation S220, the directional sound wave generator is controlled to send a first directional sound wave carrying business processing notification information to the first position, wherein the first directional sound wave includes at least two phases of first ultrasonic waves, and the at least two phases of first ultrasonic waves are superimposed in a first area corresponding to the first position to generate a sound signal that can be heard by the user, and the business processing notification information includes a second position for processing the target business for the customer.

[0047] According to an embodiment of the present disclosure, the directional sound wave generator for sending the first directional sound wave may be an ultrasonic wave matrix deployed in two walls at an angle of 90 degrees.

[0048] According to an embodiment of the present disclosure, the first directional sound wave may be a sound wave generated by a directional sound wave generator, wherein the first directional sound wave includes at least two first ultrasonic waves in phase, and each first ultrasonic wave corresponds to a sound source in the ultrasonic matrix.

[0049] According to an embodiment of the present disclosure, the business processing notification information may be a voice message issued by a lobby manager or counter staff, which may include business processing information and a second location for processing the target business for the customer, which second location may be the counter location for processing the target business.

[0050] According to an embodiment of the present disclosure, the first ultrasonic wave cannot be recognized by the human ear during the propagation process and can be recognized by the human ear only when all the first ultrasonic waves are superimposed, wherein the first area is the location of the customer in the rest area, that is, the area where the first ultrasonic waves are superimposed.

[0051] In operation S230, when it is detected that the customer arrives at the second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location, wherein the second directional sound wave is used to instruct the customer to execute the target business processing process.

[0052] According to an embodiment of the present disclosure, the directional sound wave generator for transmitting the second directional sound wave may be a directional speaker such as an ultrasonic speaker (or a controllable directional sound column) disposed above the counter.

[0053] According to an embodiment of the present disclosure, the second area may be the location where the customer is located in front of the counter, such as a rectangular frame area, a circular area, etc. surrounding the customer.

[0054] According to an embodiment of the present disclosure, the business processing information may be the communication between the customer and the counter staff when handling the business.

[0055] According to the embodiment of the present disclosure, the propagation range of the second directional sound wave can just surround the customer, so that only the customer can hear the business processing information to complete the target business processing process.

[0056] According to an embodiment of the present disclosure, a directional sound wave generator is controlled to send a first directional sound wave carrying business processing notification information to a first position. Since the first ultrasonic wave of at least two phases of the first directional sound wave is superimposed in the first area corresponding to the first position, a sound signal that can be heard by the user is generated, so that the business processing notification information carried by the sound signal can only be heard by the customer, avoiding the manual notification process that requires relevant personnel to notify or accompany the customer to handle the business, and can also avoid the situation where the business processing notification information is obtained by other people except the customer, reducing human resource costs while improving the privacy security of the customer during the business processing process; when it is detected that the customer has arrived at the second position, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to the second area corresponding to the second position. In addition, since the directional sound wave generator is formulated to send a second directional sound wave carrying business processing information to the second area corresponding to the second position, it is avoided that the customer needs to use a loudspeaker to communicate when handling the business, which causes other personnel to be able to obtain specific business processing information, protects the customer's business processing information from being leaked, and achieves the effect of reducing the risk of customer information leakage.

[0057] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second location, a directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location, including: when a reading module corresponding to the second location recognizes the customer, determining a second area corresponding to the second location, the second area including distance information and height information; determining a sound emission angle of the second directional sound wave based on the distance information and the height information; and based on the sound emission angle of the second directional sound wave, controlling the directional sound wave generator to send the second directional sound wave to the second area.

[0058] According to an embodiment of the present disclosure, the reading module may be arranged in front of the counter to detect whether the customer arrives in front of the counter.

[0059] According to an embodiment of the present disclosure, when the reading module detects that the customer arrives in front of the counter (ie, the second position), a second area corresponding to the counter is determined, which may be a preset area.

[0060] According to an embodiment of the present disclosure, the height information may be the length of a straight line constructed between the directional sound wave generator and the second area.

[0061] According to an embodiment of the present disclosure, the distance information may be the length of a straight line constructed between the boundary of the second area and the center line of the second area, wherein the straight line corresponding to the distance information is perpendicular to the straight line corresponding to the height information.

[0062] Figure 3 A schematic diagram of the propagation of a second directional sound wave according to an embodiment of the present disclosure is schematically shown.

[0063] If the second area is in the form of a rectangular frame, such as Figure 3 As shown, the distance information (the straight-line distance between the boundary of the second area and the middle line of the second area) is m1 and m2 respectively, and the height information (the straight-line distance between the directional sound wave generator and the second area) can be h. The sound waves emitted by the directional sound wave generator just surround the second area.

[0064] According to an embodiment of the present disclosure, the sound emission angle of the second directional sound wave can be determined by formula (1).

[0065] , (1);

[0066] Where w is the width of the directional acoustic wave generator, is the sound angle obtained based on the distance information m1, is a sound emission angle obtained based on the distance information m2, wherein the sound emission angle is an angle between the second directional sound wave boundary and a second boundary in the second area that is perpendicular to the preset projection plane.

[0067] According to an embodiment of the present disclosure, based on the sound emission angle of the second directional sound wave, the directional sound wave generator is controlled to send the second directional sound wave to the second area, such as Figure 3 As shown, the emitted second directional sound waves can be heard by customers in the second area, thus preventing the customers' privacy information from being heard by others to a certain extent.

[0068] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second position, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second position, and also includes: performing position detection on the customer to determine the distance information and height information corresponding to the customer; when the distance information and height information corresponding to the customer are inconsistent with the second area, updating the second area; and updating the sound angle of the second directional sound wave according to the updated second area.

[0069] According to an embodiment of the present disclosure, the position of the customer is detected, that is, the distance information and height information corresponding to the customer are determined according to the customer's body characteristics and the customer's position.

[0070] According to an embodiment of the present disclosure, if the distance information and height information corresponding to the customer are inconsistent with the second area, that is, the currently preset second area is too large or too small compared to the customer, it is necessary to dynamically adjust and update the second area based on the actual situation of the customer.

[0071] According to an embodiment of the present disclosure, based on the updated second area, the sound emission angle of the second directional sound wave is dynamically adjusted so that the customer can accurately receive the business processing information.

[0072] According to an embodiment of the present disclosure, when it is detected that a customer has arrived at a second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location. It also includes: when there are other people around the customer, determining other personnel areas corresponding to the other personnel; detecting the regional position relationship between the second area and the other personnel areas; and under the condition that the regional position relationship indicates that there is a space between the second area and the other personnel areas, controlling the directional sound wave generator to send the second directional sound wave to the second area corresponding to the second location.

[0073] According to an embodiment of the present disclosure, in the process of handling business with a customer, the customer's surrounding environment is monitored in real time through a camera above the business personnel to determine whether there are other people around the customer.

[0074] According to an embodiment of the present disclosure, the other person area corresponding to other persons may be an area such as a rectangular frame, a circular frame, etc.

[0075] According to an embodiment of the present disclosure, the area position relationship may be distance information between the second area and other personnel areas. For example, the distance information may be the spacing between the second area and other personnel areas, whether there is overlap between the second area and other personnel areas, etc.

[0076] According to an embodiment of the present disclosure, under the condition that the area position relationship represents that there is a space between the second area and other personnel areas, that is, when the current positions of other personnel cannot be exposed to the second directional sound waves, the directional sound wave generator is controlled to send the second directional sound wave to the second area corresponding to the second position to ensure the privacy and security of the customer.

[0077] According to an embodiment of the present disclosure, detecting the regional position relationship between the second area and other personnel areas includes: determining the length ratio between the distance difference information and the height difference information based on the distance difference information and the height difference information between the second area and the other personnel area information; determining the orientation angle information related to other personnel based on the length ratio, wherein the orientation angle information related to other personnel represents the angle of the inner angle of the triangle facing the preset projection surface in the triangular area constructed based on the distance difference information and the height difference information, and the directional sound wave generator sends a second directional sound wave to the preset projection surface; and detecting the angle comparison result between the orientation angle information and the second area angle, wherein the regional position relationship includes the angle comparison result, and when the angle comparison result represents that the orientation angle information is greater than the second area angle, controlling the directional sound wave generator to send the second directional sound wave to the second area corresponding to the second position; wherein the second area angle is the angle between the sound wave propagation boundary of the second directional sound wave in the sound wave coverage area between the directional sound wave generator and the preset projection surface and the specified boundary of the second area, and the specified boundary is perpendicular to the preset projection surface.

[0078] According to an embodiment of the present disclosure, the height difference information may be a difference between the height information of the second area and the height information of other personnel areas, wherein the height difference information is perpendicular to a preset projection plane.

[0079] According to an embodiment of the present disclosure, the distance difference information may be a distance difference between the second area and other personnel areas, wherein the distance difference information is parallel to a preset projection plane.

[0080] According to an embodiment of the present disclosure, the preset projection surface may be the ground corresponding to the directional sound wave generator, and its range is the coverage area of ​​the second directional sound wave on the ground.

[0081] Figure 4 The propagation diagram of the second directional sound wave in the presence of other persons according to an embodiment of the present disclosure is schematically shown.

[0082] Among them, Figure 4 As shown, is the distance difference information between the second area and other personnel areas, is the height difference information between the second area and other personnel areas, and Constitute a triangular area, where It is the inner angle of the triangle in the triangular area facing the preset projection surface, that is, the orientation angle information.

[0083] According to an embodiment of the present disclosure, as shown in formula (2), the length ratio between the distance difference information and the height difference information is determined, and the orientation angle information related to other persons is further determined.

[0084] (2);

[0085] According to an embodiment of the present disclosure, when the orientation angle information is greater than the second area angle, the other personnel are not within the propagation range of the second directional sound wave, and the directional sound wave generator can be controlled to send the second directional sound wave to the second area corresponding to the second position. For example, as shown in the figure, the second area angle can be the angle α between the sound wave propagation boundary of the second directional sound wave (the propagation boundary on the side close to the other personnel area) and the specified boundary of the second area, and the orientation angle information between the second area and the other personnel area is At this time, the orientation angle information is greater than the second area angle, and the directional sound wave generator sends a second directional sound wave to the second area.

[0086] According to the embodiments of the present disclosure, by determining the orientation angle information related to other personnel, it is possible to measure in real time whether the distance between other personnel and the customer is in an information security state. If there is a risk of leakage of the current customer privacy, a prompt tone of "To protect your information security, customers please pay attention to the surrounding environment" is played, and the sound matrix will continue to be emitted until the conditions are met.

[0087] According to an embodiment of the present disclosure, performing position detection on a customer and determining distance information and height information corresponding to the customer includes: performing target object detection on a scene image related to the customer to obtain distance information and height information.

[0088] According to the embodiments of the present disclosure, in the process of handling business with customers, the customer's surrounding environment is monitored in real time through the camera above the counter staff to ensure that there are no other people in the process of handling business before initiating the sound matrix to protect the privacy and security of customers.

[0089] According to an embodiment of the present disclosure, controlling a directional sound wave generator to send a first directional sound wave carrying business processing notification information to a first location includes: determining a propagation path of a first ultrasonic wave of at least two phases according to the first location; and based on the propagation path, controlling the directional sound wave generator to send a first ultrasonic wave of at least two phases to the first location.

[0090] According to an embodiment of the present disclosure, the first position is determined as the target position of the ultrasonic matrix transmitter, and the propagation path of the sound source corresponding to each first ultrasonic wave is adjusted to achieve superposition of all first ultrasonic waves at the first position.

[0091] For example, if a customer wants to withdraw cash, the counter needs some time to prepare and arrange the customer to wait in the lounge area first. When the preparation is completed, the customer's first position is detected, and the customer is notified through the ultrasonic matrix that the current business can be processed. The ultrasonic matrix can also be used to notify security guards and other personnel in a targeted manner, "Please note that there are large cash withdrawals at this counter, and be prepared to protect customers when they leave the store."

[0092] According to an embodiment of the present disclosure, performing location detection on a customer to obtain a first location of the customer includes: controlling a radio frequency signal sensor to perform location detection on a radio frequency chip in a service form carried by the customer to obtain the first location.

[0093] According to an embodiment of the present disclosure, a radio frequency identification (RFID) chip is provided in the service form carried by the customer, wherein the RFID chip is provided with the customer's queue number, for example, "A11" or "V05".

[0094] According to an embodiment of the present disclosure, RFID positioning equipment is deployed in bank branches to cover the entire business hall of the branch. Based on indoor RFID positioning technology, the location of the number ticket with an RFID tag held by the customer is identified to determine the first location.

[0095] According to the embodiments of the present disclosure, since RFID technology is used, there is no need to rely on biometric technologies such as face recognition to locate customers, thereby avoiding the collection, storage, and processing of customers' biometric information to protect customer privacy.

[0096] According to an embodiment of the present disclosure, the above method also includes: controlling the radio frequency signal sensor to detect the business order identifier of the business order carried by the customer; and obtaining business demand information corresponding to the business order identifier from the mobile terminal, wherein the business demand information records the customer's business demand content.

[0097] According to an embodiment of the present disclosure, a radio frequency signal sensor is installed on the portable device of the lobby manager, and a radio frequency signal sensor is added to the service counter of the outlet.

[0098] According to the embodiment of the present disclosure, when the lobby manager approaches a customer carrying a number-collecting slip, the customer's queue number is identified through a radio frequency signal sensor. After the lobby manager fully understands the customer's actual needs, the lobby manager inputs the customer's needs into the portable device he carries with him, uses the customer's queue number as the identification basis, and uploads the system to the bank's internal system.

[0099] Figure 5 A schematic diagram of a business processing method according to an embodiment of the present disclosure is schematically shown.

[0100] like Figure 5 As shown, perform operation S510, control the radio frequency signal sensor to detect the position of the radio frequency chip in the business order carried by the customer, and obtain the first position. Perform operation S520, control the directional sound wave generator to send a first directional sound wave carrying business processing notification information to the first position. Perform operation S530 to determine whether there are other people around the customer. If so, perform operation S540 to detect the regional position relationship between the second area and the other personnel area. Perform operation S550, under the condition that the regional position relationship represents that there is a space between the second area and the other personnel area, control the directional sound wave generator to send a second directional sound wave to the second area corresponding to the second position. If not, perform operation S560 to determine the second area corresponding to the second position, and perform operation S570 to determine the sound angle of the second directional sound wave. Perform operation S580 to control the directional sound wave generator to send a second directional sound wave to the second area.

[0101] Based on the above service processing method, the present disclosure also provides a service processing device. Figure 7The device is described in detail.

[0102] Figure 7 The structural block diagram of the service processing device according to the embodiment of the present disclosure is schematically shown.

[0103] like Figure 7 As shown, the service processing device 700 of this embodiment includes a detection module 710 , a first sending module 720 and a second sending module 730 .

[0104] The detection module 710 is used to detect the location of the customer and obtain the first location of the customer. In one embodiment, the detection module 710 can be used to perform the operation S210 described above, which will not be described in detail here.

[0105] The first sending module 720 is used to control the directional sound wave generator to send a first directional sound wave carrying business processing notification information to the first position, wherein the first directional sound wave includes at least two phases of the first ultrasonic wave, and the at least two phases of the first ultrasonic wave are superimposed in the first area corresponding to the first position to generate a sound signal that the user can hear, and the business processing notification information includes a second position for processing the target business for the customer. In one embodiment, the first sending module 720 can be used to perform the operation S220 described above, which will not be repeated here.

[0106] The second sending module 730 is used to control the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second location when detecting that the customer has arrived at the second location, wherein the second directional sound wave is used to instruct the customer to execute the target business processing procedure. In one embodiment, the second sending module 730 can be used to perform the operation S230 described above, which will not be repeated here.

[0107] According to an embodiment of the present disclosure, a directional sound wave generator is controlled to send a first directional sound wave carrying business processing notification information to a first position. Since the first ultrasonic wave of at least two phases of the first directional sound wave is superimposed in the first area corresponding to the first position, a sound signal that can be heard by the user is generated, so that the business processing notification information carried by the sound signal can only be heard by the customer, avoiding the manual notification process that requires relevant personnel to notify or accompany the customer to handle the business, and can also avoid the situation where the business processing notification information is obtained by other people except the customer, reducing human resource costs while improving the privacy security of the customer during the business processing process; when it is detected that the customer has arrived at the second position, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to the second area corresponding to the second position. In addition, since the directional sound wave generator is formulated to send a second directional sound wave carrying business processing information to the second area corresponding to the second position, it is avoided that the customer needs to use a loudspeaker to communicate when handling the business, which causes other personnel to be able to obtain specific business processing information, protects the customer's business processing information from being leaked, and achieves the effect of reducing the risk of customer information leakage.

[0108] According to an embodiment of the present disclosure, any multiple modules of the detection module 710, the first sending module 720, and the second sending module 730 can be combined into one module for implementation, or any one of the modules can be split into multiple modules. Alternatively, at least part of the functions of one or more of these modules can be combined with at least part of the functions of other modules and implemented in one module. According to an embodiment of the present disclosure, at least one of the detection module 710, the first sending module 720, and the second sending module 730 can be at least partially implemented as a hardware circuit, such as a field programmable gate array (FPGA), a programmable logic array (PLA), a system on a chip, a system on a substrate, a system on a package, an application-specific integrated circuit (ASIC), or can be implemented by hardware or firmware such as any other reasonable way of integrating or packaging the circuit, or implemented in any one of the three implementation methods of software, hardware, and firmware, or in any appropriate combination of any of them. Alternatively, at least one of the detection module 710, the first sending module 720, and the second sending module 730 can be at least partially implemented as a computer program module, and when the computer program module is run, the corresponding function can be executed.

[0109] According to an embodiment of the present disclosure, the second sending module 730 includes a first determining submodule, a second determining submodule and a first sending submodule.

[0110] The first determination submodule is used to determine a second area corresponding to the second position when the reading module corresponding to the second position recognizes the customer, and the second area includes distance information and height information.

[0111] The second determination submodule is used to determine the sounding angle of the second directional sound wave according to the distance information and the height information.

[0112] The first sending submodule is used to control the directional sound wave generator to send the second directional sound wave to the second area based on the sound emission angle of the second directional sound wave.

[0113] According to an embodiment of the present disclosure, the second sending module 730 further includes a third determining submodule, a first updating submodule and a second updating submodule.

[0114] The third determination submodule is used to detect the location of the customer and determine the distance information and height information corresponding to the customer.

[0115] The first updating submodule is used to update the second area when the distance information and the height information corresponding to the customer are inconsistent with the second area.

[0116] The second updating submodule is used to update the sound emission angle of the second directional sound wave according to the updated second area.

[0117] According to an embodiment of the present disclosure, the second sending module 730 further includes a fourth determining submodule, a first detecting submodule, and a second sending submodule.

[0118] The fourth determination submodule is used to determine other personnel areas corresponding to other personnel when there are other personnel around the customer.

[0119] The first detection submodule is used to detect the regional position relationship between the second area and other personnel areas.

[0120] The second sending submodule is used to control the directional sound wave generator to send a second directional sound wave to a second area corresponding to the second position under the condition that the area position relationship indicates that there is a space between the second area and other personnel areas.

[0121] According to an embodiment of the present disclosure, the detection submodule includes a first determination unit, a second determination unit and a first detection unit.

[0122] The first determining unit is used to determine a length ratio between the distance difference information and the height difference information according to the distance difference information and the height difference information between the second area and other personnel area information.

[0123] The second determination unit is used to determine the direction angle information related to other persons based on the length ratio, wherein the direction angle information related to other persons represents the angle of the inner angle of the triangle facing the preset projection surface in the triangular area constructed based on the distance difference information and the height difference information, and the directional sound wave generator sends a second directional sound wave to the preset projection surface.

[0124] The first detection unit is used to detect the angle comparison result between the orientation angle information and the second area angle, wherein the area position relationship includes the angle comparison result, and when the angle comparison result indicates that the orientation angle information is greater than the second area angle, the directional sound wave generator is controlled to send a second directional sound wave to the second area corresponding to the second position; wherein the second area angle is the angle between the sound wave propagation boundary of the second directional sound wave in the sound wave coverage area between the directional sound wave generator and the preset projection surface, and the designated boundary of the second area, and the designated boundary is perpendicular to the preset projection surface.

[0125] According to an embodiment of the present disclosure, the third determining submodule includes a second detecting unit.

[0126] The second detection unit is used to perform target object detection on the scene image related to the customer to obtain distance information and height information.

[0127] According to an embodiment of the present disclosure, the first sending module 720 includes a fifth determining submodule and a third sending submodule.

[0128] The fifth determination submodule is used to determine the propagation path of the first ultrasonic wave of at least two phases according to the first position.

[0129] The third sending submodule is used to control the directional sound wave generator to send a first ultrasonic wave of at least two phases to a first position based on the propagation path.

[0130] According to an embodiment of the present disclosure, the detection module 710 includes a second detection submodule.

[0131] The second detection submodule is used to control the radio frequency signal sensor to perform position detection on the radio frequency chip in the service form carried by the customer to obtain a first position.

[0132] According to an embodiment of the present disclosure, the service processing device 700 further includes a control module and an acquisition module.

[0133] The control module is used to control the radio frequency signal sensor to detect the business order identifier of the business order carried by the customer.

[0134] The acquisition module is used to acquire the business demand information corresponding to the business order identifier from the mobile terminal, wherein the business demand information records the business demand content of the customer.

[0135] Figure 7 A block diagram of an electronic device suitable for implementing a service processing method according to an embodiment of the present disclosure is schematically shown.

[0136] like Figure 7As shown, the electronic device 700 according to an embodiment of the present disclosure includes a processor 701, which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM) 702 or a program loaded from a storage part 708 to a random access memory (RAM) 703. The processor 701 may include, for example, a general-purpose microprocessor (such as a CPU), an instruction set processor and / or a related chipset and / or a special-purpose microprocessor (for example, an application-specific integrated circuit (ASIC)), etc. The processor 701 may also include an onboard memory for caching purposes. The processor 701 may include a single processing unit or multiple processing units for performing different actions of the method flow according to an embodiment of the present disclosure.

[0137] In RAM 703, various programs and data required for the operation of electronic device 700 are stored. Processor 701, ROM 702 and RAM 703 are connected to each other via bus 704. Processor 701 performs various operations of the method flow according to the embodiment of the present disclosure by executing the program in ROM 702 and / or RAM 703. It should be noted that the program can also be stored in one or more memories other than ROM 702 and RAM 703. Processor 701 can also perform various operations of the method flow according to the embodiment of the present disclosure by executing the program stored in the one or more memories.

[0138] According to an embodiment of the present disclosure, the electronic device 700 may further include an input / output (I / O) interface 705, which is also connected to the bus 704. The electronic device 700 may further include one or more of the following components connected to the input / output (I / O) interface 705: an input portion 706 including a keyboard, a mouse, etc.; an output portion 707 including a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and a speaker, etc.; a storage portion 708 including a hard disk, etc.; and a communication portion 709 including a network interface card such as a LAN card, a modem, etc. The communication portion 709 performs communication processing via a network such as the Internet. A drive 710 is also connected to the input / output (I / O) interface 705 as needed. A removable medium 711, such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc., is installed on the drive 710 as needed, so that a computer program read therefrom is installed into the storage portion 708 as needed.

[0139] The present disclosure also provides a computer-readable storage medium, which may be included in the device / apparatus / system described in the above embodiments; or may exist independently without being assembled into the device / apparatus / system. The above computer-readable storage medium carries one or more programs, and when the above one or more programs are executed, the method according to the embodiment of the present disclosure is implemented.

[0140] According to an embodiment of the present disclosure, the computer-readable storage medium may be a non-volatile computer-readable storage medium, for example, it may include but is not limited to: a portable computer disk, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination thereof. In the present disclosure, a computer-readable storage medium may be any tangible medium containing or storing a program, which may be used by or in combination with an instruction execution system, an apparatus or a device. For example, according to an embodiment of the present disclosure, the computer-readable storage medium may include the ROM 702 and / or RAM 703 described above and / or one or more memories other than ROM 702 and RAM 703.

[0141] The embodiment of the present disclosure also includes a computer program product, which includes a computer program, and the computer program contains program code for executing the method shown in the flowchart. When the computer program product is run in a computer system, the program code is used to enable the computer system to implement the business processing method provided by the embodiment of the present disclosure.

[0142] The above functions defined in the system / device of the embodiment of the present disclosure are performed when the computer program is executed by the processor 701. According to the embodiment of the present disclosure, the system, device, module, unit, etc. described above can be implemented by a computer program module.

[0143] In one embodiment, the computer program may rely on tangible storage media such as optical storage devices, magnetic storage devices, etc. In another embodiment, the computer program may also be transmitted and distributed in the form of signals on a network medium, and downloaded and installed through the communication part 709, and / or installed from the removable medium 711. The program code contained in the computer program may be transmitted using any appropriate network medium, including but not limited to: wireless, wired, etc., or any suitable combination of the above.

[0144] In such an embodiment, the computer program can be downloaded and installed from the network through the communication part 709, and / or installed from the removable medium 711. When the computer program is executed by the processor 701, the above functions defined in the system of the embodiment of the present disclosure are performed. According to the embodiment of the present disclosure, the system, device, means, module, unit, etc. described above can be implemented by a computer program module.

[0145] According to an embodiment of the present disclosure, the program code for executing the computer program provided by the embodiment of the present disclosure can be written in any combination of one or more programming languages. Specifically, these computing programs can be implemented using high-level process and / or object-oriented programming languages, and / or assembly / machine languages. Programming languages ​​include, but are not limited to, Java, C++, python, "C" language or similar programming languages. The program code can be executed entirely on the user computing device, partially on the user device, partially on the remote computing device, or entirely on the remote computing device or server. In the case of a remote computing device, the remote computing device can be connected to the user computing device through any type of network, including a local area network (LAN) or a wide area network (WAN), or can be connected to an external computing device (for example, using an Internet service provider to connect through the Internet).

[0146] The flow charts and block diagrams in the accompanying drawings illustrate the possible architecture, functions and operations of the systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each box in the flow chart or block diagram can represent a module, a program segment, or a part of a code, and the above-mentioned module, program segment, or a part of a code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the box can also occur in a different order from the order marked in the accompanying drawings. For example, two boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each box in the block diagram or flow chart, and the combination of the boxes in the block diagram or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0147] It will be appreciated by those skilled in the art that the features described in the various embodiments of the present disclosure may be combined and / or combined in a variety of ways, even if such combinations or combinations are not explicitly described in the present disclosure. In particular, without departing from the spirit and teachings of the present disclosure, the features described in the various embodiments of the present disclosure may be combined and / or combined in a variety of ways. All of these combinations and / or combinations fall within the scope of the present disclosure.

[0148] The embodiments of the present disclosure are described above. However, these embodiments are only for illustrative purposes and are not intended to limit the scope of the present disclosure. Although the embodiments are described above, this does not mean that the measures in the various embodiments cannot be used in combination to advantage. Without departing from the scope of the present disclosure, those skilled in the art may make a variety of substitutions and modifications, which should all fall within the scope of the present disclosure.

Claims

1. A business processing method, characterized in that: The method comprises: Performing location detection on the customer to obtain the first location of the customer; Controlling the directional sound wave generator to send a first directional sound wave carrying service processing notification information to the first position, wherein the first directional sound wave includes at least two phases of first ultrasonic waves, the at least two phases of first ultrasonic waves are superimposed in a first area corresponding to the first position to generate a sound signal audible to the user, and the service processing notification information includes a second position for processing a target service for the customer; When it is detected that the customer arrives at the second location, the directional sound wave generator is controlled to send a second directional sound wave carrying business processing information to a second area corresponding to the second location, wherein the second directional sound wave is used to instruct the customer to execute the target business processing process.

2. The method according to claim 1, characterized in that When detecting that the customer arrives at the second location, controlling the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second location includes: In the case where the reading module corresponding to the second position recognizes the customer, determining a second area corresponding to the second position, wherein the second area includes distance information and height information; Determining a sounding angle of the second directional sound wave according to the distance information and the height information; Based on the sound emission angle of the second directional sound wave, the directional sound wave generator is controlled to transmit the second directional sound wave to the second area.

3. The method according to claim 2, characterized in that When the client arrives at the second location, controlling the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second location also includes: Performing location detection on the customer to determine distance information and height information corresponding to the customer; When the distance information and the height information corresponding to the customer are inconsistent with the second area, updating the second area; According to the updated second area, the sound emission angle of the second directional sound wave is updated.

4. The method according to claim 2, characterized in that: When the client arrives at the second location, controlling the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second location also includes: In the case where there are other persons around the customer, determining other person areas corresponding to the other persons; Detecting an area position relationship between the second area and the other personnel areas; Under the condition that the area position relationship indicates that there is a space between the second area and the other personnel areas, the directional sound wave generator is controlled to send the second directional sound wave to the second area corresponding to the second position.

5. The method according to claim 4, characterized in that The detecting the area position relationship between the second area and other personnel areas includes: Determine a length ratio between the distance difference information and the height difference information according to the distance difference information and the height difference information between the second area and the other personnel area information; Based on the length ratio, determining the orientation angle information related to the other person, wherein the orientation angle information related to the other person represents the angle of the inner angle of a triangle facing a preset projection plane in a triangular area constructed based on the distance difference information and the height difference information, and the directional sound wave generator sends the second directional sound wave to the preset projection plane; and Detecting an angle comparison result between the orientation angle information and the angle of the second area, wherein the area position relationship includes the angle comparison result, and when the angle comparison result indicates that the orientation angle information is greater than the angle of the second area, controlling the directional sound wave generator to send the second directional sound wave to a second area corresponding to the second position; Among them, the second area angle is the angle between the sound wave propagation boundary of the second directional sound wave in the sound wave coverage area between the directional sound wave generator and the preset projection plane, and the designated boundary of the second area, and the designated boundary is perpendicular to the preset projection plane.

6. The method according to claim 3, characterized in that The detecting the position of the client to determine the distance information and the height information corresponding to the client includes: Target object detection is performed on the scene image related to the customer to obtain the distance information and height information.

7. The method according to claim 1, characterized in that The controlling the directional sound wave generator to send a first directional sound wave carrying the service handling notification information to the first location includes: Determining, according to the first position, propagation paths of the first ultrasonic waves of the at least two phases; Based on the propagation path, the directional sound wave generator is controlled to transmit the first ultrasonic waves of the at least two phases to the first position.

8. The method according to claim 1, characterized in that The performing location detection on the customer to obtain the first location of the customer comprises: The radio frequency signal sensor is controlled to detect the position of the radio frequency chip in the service form carried by the customer to obtain the first position.

9. The method according to claim 8, characterized in that The method further comprises: Controlling the radio frequency signal sensor to detect the service order identifier of the service order carried by the customer; and The business requirement information corresponding to the business order identifier is obtained from the mobile terminal, wherein the business requirement information records the business requirement content of the customer.

10. A service processing device, characterized in that: The device comprises: A detection module, used to detect the location of the customer and obtain the first location of the customer; a first sending module, configured to control the directional sound wave generator to send a first directional sound wave carrying service processing notification information to the first position, wherein the first directional sound wave includes at least two first ultrasonic waves of phases, the at least two first ultrasonic waves of phases are superimposed in a first area corresponding to the first position to generate a sound signal audible to the user, and the service processing notification information includes a second position for processing a target service for the customer; and The second sending module is used to control the directional sound wave generator to send a second directional sound wave carrying business processing information to a second area corresponding to the second position when it is detected that the customer arrives at the second position, wherein the second directional sound wave is used to instruct the customer to execute the target business processing process.

11. An electronic device, comprising: one or more processors; a memory for storing one or more computer programs, It is characterized in that the one or more processors execute the one or more computer programs to implement the steps of the method according to any one of claims 1 to 9.

12. A computer-readable storage medium having a computer program or instruction stored thereon, characterized in that: When the computer program or instruction is executed by a processor, the steps of the method according to any one of claims 1 to 9 are implemented.

13. A computer program product comprising a computer program or instructions, characterized in that When the computer program or instruction is executed by a processor, the steps of the method according to any one of claims 1 to 9 are implemented.

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