Service system of shared washing machine

Abstract

The invention discloses a service system of a shared washing machine, which comprises an integrated platform and an equipment service terminal, and is characterized in that the equipment service terminal sends the brand model of equipment, a washing mode, parameter information of washed clothes and actual washing time to the integrated platform; the integrated platform processes the received multi-sample time information to obtain accurate washing time, and establishes a database for distinguishing the accurate washing time according to the equipment brand model, the washing mode and the parameter information of the washed clothes; and the equipment service terminal obtains the precise washing time corresponding to the brand model, the washing mode and the parameter information of the washed clothes from the database, and provides washing service for the user. According to the service system of the shared washing machine provided by the invention, the washing time is more accurate, the time for a user to take clothes is more accurate, and the use experience of the user is improved.

Description

Technical Field

[0001] The invention belongs to the field of shared electrical appliance services, and in particular relates to a service system for shared washing machines. Background Art

[0002] Existing washing machines generally have two logics for ending dehydration and completing washing. One is to set the washing time, and the washing machine will stop running when the washing time is reached. Before dehydrating, the washing machine needs to shake the clothes to reduce the eccentricity value. Because the shaking time and dehydration time are uncertain, the washing machine may reach the set washing time but the clothes are not completely dried. The user may need to pay to dehydrate the clothes again; or the clothes have been dried long ago but the washing machine still runs the dehydration program until the set time, resulting in a waste of energy and washing machine resources. The other is that the washing machine does not stop running when the set washing time is reached, but ends the operation and completes the washing after determining that the clothes are completely dried. Also, due to the uncertainty of the shaking time and the dehydration time, the set washing time may have ended, while the washing machine is still running the dehydration program. At this time, if the user comes to pick up the clothes according to the set time, he needs to continue waiting until the clothes are dehydrated, affecting the user's experience; or the set washing time has not yet arrived, but the washing machine has completed dehydration and stopped working. Because the user comes to pick up the clothes according to the set time, he has not arrived yet. If the next user happens to come to use the washing machine at this time, the clothes of the previous user may be taken out of the washing machine. If this happens, it will greatly affect the user's experience.

[0003] A Chinese patent with application number 201821216705.7 discloses a shared washing machine system, including a shared washing machine, a client and a server. The client receives instructions through a washing interactive interface and sends the instructions to the server; the server sends the instructions to the shared washing machine; a communication device establishes a communication connection between the shared washing machine and the server to receive instructions, and feeds back the working status to the server so that the server forwards it to the client; a weighing device obtains the weight of the laundry by weighing; a storage device is used to store washing information; a barrel self-cleaning device is used for cleaning and sterilization; a main control device starts the shared washing machine according to the instructions, controls the washing of the shared washing machine, and sends actual washing information to the server; a payment device set on the server completes payment through interaction according to actual washing, and unlocks the shared washing machine after payment is completed, so as to realize self-cleaning of the shared washing machine.

[0004] The shared washing machine system disclosed in this patent may cause a difference between the estimated washing time and the actual washing time during the process of providing shared washing machine services, affecting the user's washing experience.

[0005] In view of this, the present invention is proposed. Summary of the invention

[0006] The purpose of the present invention is to overcome the deficiencies of the prior art and to provide a service system for a shared washing machine that makes the washing time more accurate and the time for users to pick up clothes more accurate.

[0007] In order to achieve the above-mentioned invention object, the basic concept of the technical solution adopted by the present invention is:

[0008] A service system for shared washing machines includes an integrated platform and an equipment service terminal. The equipment service terminal sends the brand model, washing mode, parameter information of the washed clothes and the actual washing time of the equipment to the integrated platform. The integrated platform processes the received multi-sample time information to obtain the accurate washing time, and establishes a database for distinguishing the accurate washing time according to the brand model, washing mode and parameter information of the washed clothes of the equipment. The equipment service terminal obtains the accurate washing time corresponding to its own brand model, washing mode and parameter information of the washed clothes from the database, and provides washing services to users.

[0009] Preferably, the service system of the shared washing machine also includes a service provider terminal; the service provider terminal obtains the theoretical washing time of the equipment service terminal through calculation and / or experiment and sends it to the integrated platform, the integrated platform processes the received theoretical washing time and actual washing time information to obtain the precise washing time, and establishes a database for distinguishing the precise washing time according to the equipment brand model, washing mode and parameter information of the washed clothes; the equipment service terminal obtains the precise washing time corresponding to its own brand model, washing mode and parameter information of the washed clothes from the database, and provides washing services to users.

[0010] Preferably, the washing time of the equipment service terminal includes the time for shaking out the clothes and the time for dehydrating the clothes, and the parameter information of the washed clothes includes the weight, quantity, type, material and dirtiness information of the clothes.

[0011] Preferably, the integrated platform receives actual washing times recorded by multiple equipment service terminals of the same brand and model under the same washing mode and clothing parameter information, and takes the average, median or mode of the actual washing times, and writes them into the database as the precise washing time.

[0012] Preferably, the integrated platform receives the actual washing time recorded by all equipment service terminals in real time, and updates the precise washing time in the database in real time.

[0013] Preferably, the service system of the shared washing machine also includes a user terminal, through which the user enters the laundry service program, makes an appointment for the washing service, selects a washing program, checks the remaining washing time, and pays the washing fee.

[0014] Preferably, the user enters parameter information of the washed clothes by himself through the laundry service program, and the integrated platform receives the entered clothing parameter information and corrects the clothing parameter information of the same washing in the database.

[0015] Preferably, the laundry service program has a function of reminding the user to pick up clothes, and the user can freely select a reminder time through the laundry service program. The laundry service program reminds the user to pick up clothes through the user terminal according to the advance reminder time selected by the user.

[0016] Preferably, the laundry service program has a delayed unlocking function, and when the user is unable to take the clothes in time after washing is completed, the user can freely select the delayed unlocking time of the equipment service terminal through the laundry service program.

[0017] Preferably, the laundry service program matches the location information and real-time status information of the equipment service terminal, and the user can view the location information and real-time status information of the equipment service terminal through the laundry service program to select and use the equipment service terminal.

[0018] After adopting the above technical solution, the shared washing machine service system provided by the present invention has the following beneficial effects compared with the prior art:

[0019] (1) The shared washing machine service system provided by the present invention can enable the washing machine to obtain more accurate laundry washing time, making the estimated washing time of the washing machine more accurate and the time for users to pick up laundry more accurate, thereby improving the user experience.

[0020] (2) The shared washing machine service system provided by the present invention and the laundry service program of the user terminal make the user operation more convenient and improve the user experience.

[0021] (3) In the shared washing machine service system provided by the present invention, the laundry service program of the user terminal can remind the user to pick up the clothes in advance or delay unlocking the washing machine, thereby improving the user's privacy and user experience.

[0022] (4) The shared washing machine service system provided by the present invention can display the location and real-time status information of the shared washing machine to the user. When the user wants to wash clothes, he only needs to check the location of the nearby shared washing machine and whether it is idle through the laundry service program, which improves the convenience of the user in using the shared washing machine and improves the user experience.

[0023] The specific implementation modes of the present invention are further described in detail below in conjunction with the accompanying drawings. BRIEF DESCRIPTION OF THE DRAWINGS

[0024] The accompanying drawings are part of the present invention and are used to provide a further understanding of the present invention. The exemplary embodiments of the present invention and their descriptions are used to explain the present invention, but do not constitute an improper limitation of the present invention. Obviously, the accompanying drawings described below are only some embodiments. For ordinary technicians in this field, other accompanying drawings can be obtained based on these accompanying drawings without creative work.

[0025] In the attached picture:

[0026] Figure 1 It is a schematic diagram of the service system of the shared washing machine of the present invention.

[0027] It should be noted that the drawings and textual descriptions are not intended to limit the conceptual scope of the present invention in any way, but rather to illustrate the concept of the present invention for those skilled in the art by referring to specific embodiments. DETAILED DESCRIPTION

[0028] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. The following embodiments are used to illustrate the present invention but are not used to limit the scope of the present invention.

[0029] In the description of the present invention, it should be noted that the directions or positional relationships indicated by terms such as “upper”, “lower”, “front”, “back”, “left”, “right”, “vertical”, “inside” and “outside” are based on the directions or positional relationships shown in the accompanying drawings, and are only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the device or element referred to must have a specific direction, be constructed and operated in a specific direction, and therefore cannot be understood as a limitation on the present invention.

[0030] In the description of the present invention, it should be noted that, unless otherwise clearly specified and limited, the terms "installed", "connected" and "connected" should be understood in a broad sense, for example, it can be a fixed connection, a detachable connection, or an integral connection; it can be a mechanical connection or an electrical connection; it can be a direct connection or an indirect connection through an intermediate medium. For ordinary technicians in this field, the specific meanings of the above terms in the present invention can be understood according to specific circumstances.

[0031] like Figure 1 As shown, the shared washing machine service system includes an integrated platform, a device service terminal and a service provider terminal. In the embodiment provided by the present invention, the device service terminal is a shared washing machine of multiple brands, multiple models and multiple washing modes.

[0032] Embodiment 1

[0033] The shared washing machine in this embodiment has a control unit. The control unit of the washing machine establishes a data connection with the integrated platform and sends information such as the brand, model, and washing mode to the integrated platform.

[0034] The integration platform is a data integration processing platform that collects information such as the brand, model, and washing mode of all shared washing machines in the service system, and establishes a database that distinguishes the brand, model, and washing mode of washing machines.

[0035] Before the washing machine runs the dehydration program, it will perform an eccentricity detection and rotate the inner drum to shake out the clothes to reduce the eccentricity value. When it detects that the eccentricity value has decreased to a certain value, the drum will start to rotate at a high speed to start the dehydration program. That is, the shaking time of the clothes is the time from the inner drum rotating to reduce the eccentricity value to the eccentricity value reaching a certain value and then changing to high-speed rotation for dehydration. Washing machines of different brands, models and different washing programs have different shaking times for clothes due to factors such as different speeds of the washing machine drum, different sizes of the drum, different types and weights of the clothes being washed, and different initial water content of the clothes.

[0036] The process of dehydrating clothes is that after the clothes are shaken loose, the inner drum of the washing machine rotates at high speed to shake out the water in the clothes. When the water content of the clothes is reduced to a certain value, the rotation stops and the dehydration is completed. The dehydration operation time is the time from the start of the high-speed rotation of the washing machine to the completion of the dehydration. Washing machines of different brands, models and different washing programs have different dehydration operation times due to factors such as different speeds of the washing machine drums, different sizes of the drums, different numbers and diameters of water outlets, different types, quantities, materials, dirtiness and weights of the laundry, and different initial water contents of the clothes before dehydration.

[0037] Existing washing machines generally have two logics for ending dehydration and completing washing. One is to set the washing time, and the washing machine will stop running when the washing time is reached. Before dehydrating, the washing machine needs to shake the clothes to reduce the eccentricity value. Because the shaking time and dehydration time are uncertain, the washing machine may reach the set washing time but the clothes are not completely dried. The user may need to pay to dehydrate the clothes again; or the clothes have been dried long ago but the washing machine still runs the dehydration program until the set time, resulting in a waste of energy and washing machine resources. The other is that the washing machine does not stop running when the set washing time is reached, but ends the operation and completes the washing after determining that the clothes are completely dried. Also, due to the uncertainty of the shaking time and the dehydration time, the set washing time may have ended, while the washing machine is still running the dehydration program. At this time, if the user comes to pick up the clothes according to the set time, he needs to continue waiting until the clothes are dehydrated, affecting the user's experience; or the set washing time has not yet arrived, but the washing machine has completed dehydration and stopped working. Because the user comes to pick up the clothes according to the set time, he has not arrived yet. If the next user happens to come to use the washing machine at this time, the clothes of the previous user may be taken out of the washing machine. If this happens, it will greatly affect the user's experience.

[0038] Therefore, in order to effectively avoid the occurrence of the above situation, improve the user experience, and make the time for users to pick up clothes more accurate, it is necessary to obtain more accurate clothing washing time, and then add the obtained accurate washing time to the washing machine's washing program, so that the washing machine's washing program can correct its own estimated washing time to minimize the error between it and the actual washing time of the washing machine.

[0039] When the shared washing machine control unit is performing laundry service, it records the parameter information and actual washing time of the clothes washed by the washing machine, and sends the parameter information and time information to the integrated platform. The integrated platform processes the received multi-sample time information to obtain the precise washing time and writes it into the database, thereby establishing a database that distinguishes the precise washing time based on the washing machine brand model, washing mode and parameter information of the clothes washed.

[0040] The shared washing machine control unit downloads the corresponding precise washing time from the database of the integrated platform according to its own brand model, washing mode and parameter information of the washed clothes, and adds this time information to the washing program to provide washing services to users.

[0041] The parameter information of the washed clothes includes information such as the weight, quantity, type, material and degree of dirtiness of the clothes.

[0042] Preferably, the integrated platform receives and summarizes the actual washing times recorded by multiple washing machines of the same brand and model under the same washing mode and clothing parameter information, and takes the average, median or mode of the above multiple actual washing times and writes them into the database as the precise washing time.

[0043] More preferably, the integrated platform receives in real time the actual washing time recorded by all shared washing machines in operation, and updates the precise washing time in the database in real time according to the above data processing method.

[0044] The actual washing time of the shared washing machine's washing program includes the main wash time, the rinse time, the time to shake out the clothes, and the dehydration time. Among them, the duration of the main wash time and the rinse time is a fixed value. Therefore, to obtain the accurate washing time of the shared washing machine, you can also only obtain the accurate time to shake out the clothes and the dehydration time.

[0045] Therefore, when the shared washing machine control unit is performing laundry service, it records the parameter information of the clothes washed by the washing machine as well as the actual clothes shaking time and dehydration running time, and sends the parameter information and time information to the integrated platform. The integrated platform processes the received multi-sample time information to obtain the accurate clothes shaking time and dehydration running time and writes it into the database, and establishes a database which distinguishes the accurate clothes shaking time and dehydration running time according to the washing machine brand and model, washing mode and parameter information of the washed clothes.

[0046] The shared washing machine control unit downloads the corresponding accurate clothing shaking time and dehydration running time from the database of the integrated platform according to its own brand model, washing mode and parameter information of the washed clothes, and adds this time information to the washing program to provide washing services to users.

[0047] Preferably, the integrated platform receives and summarizes the actual clothing shaking time and dehydration running time recorded by multiple washing machines of the same brand and model under the same washing mode and clothing parameter information, and takes the average, median or mode of the above multiple actual clothing shaking time and dehydration running time, and writes it into the database as the precise clothing shaking time and dehydration running time.

[0048] More preferably, the integrated platform receives in real time the actual clothing shaking time and dehydration operation time recorded by all shared washing machines in operation, and updates the precise clothing shaking time and dehydration operation time in the database in real time according to the above-mentioned data processing method.

[0049] Embodiment 2

[0050] The integrated platform in this embodiment sends information such as the brand, model, and washing mode of the shared washing machines in the collected service systems to the service provider terminal.

[0051] The server at the service provider's terminal obtains the theoretical washing time of each shared washing machine under different washing modes and clothing parameter information, matches the obtained theoretical washing time with the received information, and sends it to the integration platform; the integration platform processes the received theoretical washing time to obtain the precise washing time and writes it into the database, establishing a database that distinguishes the precise washing time based on the washing machine brand model, washing mode and parameter information of the washed clothes.

[0052] The shared washing machine control unit downloads the corresponding precise washing time from the database of the integrated platform according to its own brand model, washing mode and parameter information of the washed clothes, and adds this time information to the washing program to provide washing services to users.

[0053] Preferably, the method for the server to obtain the theoretical washing time is: obtained by the service provider's technical staff through calculation and / or repeated experiments.

[0054] Embodiment 3

[0055] The integrated platform in this embodiment processes the actual washing time of the shared washing machine and the theoretical washing time received from the service provider terminal to obtain the precise washing time and write it into the database, and establishes a database to distinguish the precise washing time according to the brand and model of the washing machine, the washing mode and the parameter information of the washed clothes.

[0056] The shared washing machine control unit downloads the corresponding precise washing time from the database of the integrated platform according to the brand model, washing mode and parameter information of the washed clothes, and adds this time information to the washing program to provide washing services to users.

[0057] The theoretical washing time obtained by the service provider terminal through calculation and / or repeated experiments and the actual washing time in the actual operation of the equipment are included in the sample for data processing. The combination of theoretical data and actual data can make the processed data more accurate.

[0058] Embodiment 4

[0059] The shared washing machine service system in this embodiment also includes a user terminal, which can be a mobile phone, tablet computer, etc. The service provider sets a QR code on the shared washing machine, and the user enters the laundry service program by scanning the code to establish an information connection between the user terminal and the equipment service terminal. The user can make an appointment for washing service, select a washing program, check the remaining washing time, and pay the washing fee through the laundry service program.

[0060] In order to avoid that some parameters measured by the washing machine are not accurate enough, the user can enter the parameter information of the washed clothes through the laundry service program. The integrated platform receives the entered clothing parameter information and corrects the clothing parameter information of the same wash in the database.

[0061] The laundry service program also has a function of reminding users to pick up clothes. Users can freely select reminder time through the laundry service program. The laundry service program reminds users to pick up clothes according to the reminder time selected by the user through the user terminal.

[0062] The laundry service program also has a delayed unlocking function. If the user is unable to arrive in time to pick up the clothes after the washing machine has finished washing, the user can freely select the delayed unlocking time of the washing machine through the laundry service interface. After the user selects the delayed unlocking time, the washing machine door will not be unlocked immediately after the washing is completed, but will be unlocked after the time set by the user, avoiding the situation where the next user happens to come to use the washing machine at this time and take the clothes of the previous user out of the washing machine.

[0063] Preferably, in order to prevent a user from occupying the washing machine for a long time and wasting public resources, the delayed unlocking time is divided into free time and paid time. It is free within a specific time period, and payment is required beyond this time period.

[0064] For example, if the free time for delayed unlocking is 10 minutes, after the user selects the 10-minute delayed unlocking time, the washing machine door will remain locked for 10 minutes after washing is completed to prevent other users from opening the washing machine door. After 10 minutes, if the user has not paid, the washing machine door will be unlocked; if the user has paid, the washing machine door will continue to be locked.

[0065] Preferably, the laundry service program also has a one-key unlocking function. After the user sets the delayed unlocking time, if he wants to unlock the washing machine door in advance to take out the clothes, he only needs to click the one-key unlocking in the laundry service interface, and the washing machine door can be unlocked.

[0066] The laundry service program also has the function of viewing equipment information. The integrated platform enters the location information of all shared washing machines into the database. The laundry service program establishes an information connection between the user terminal and the integrated platform, and matches the location information and real-time status information of the shared washing machines. Users can view the location information and real-time status information of shared washing machines through the laundry service program. The real-time status information can include whether the current washing machine is idle, and if not, how long it will take to complete the washing, etc., and select and use shared washing machines.

[0067] After adopting the above technical solution, the shared washing machine service system provided by the present invention has the following beneficial effects compared with the prior art:

[0068] (1) The shared washing machine service system provided by the present invention can obtain more accurate dehydration time for clothes, making the washing time of the washing machine more accurate and the time for users to pick up clothes more accurate, thereby improving the user experience.

[0069] (2) The shared washing machine service system provided by the present invention and the laundry service program of the user terminal make the user operation more convenient and improve the user experience.

[0070] (3) In the shared washing machine service system provided by the present invention, the laundry service program of the user terminal can remind the user to pick up the clothes in advance or delay unlocking the washing machine, thereby improving the user's privacy and user experience.

[0071] (4) The shared washing machine service system provided by the present invention can display the location and real-time status information of the shared washing machine to the user. When the user wants to wash clothes, he only needs to check the location of the nearby shared washing machine and whether it is idle through the laundry service program, which improves the convenience of the user in using the shared washing machine and improves the user experience.

[0072] The above description is only a preferred embodiment of the present invention, and does not limit the present invention in any form. Although the present invention has been disclosed as above in the preferred embodiment, it is not used to limit the present invention. Any technician familiar with this patent can make some changes or modifications to equivalent embodiments of equivalent changes by using the technical content suggested above without departing from the scope of the technical solution of the present invention. The implementation scheme in the above embodiment can be further combined or replaced. However, any simple modification, equivalent change and modification made to the above embodiment according to the technical essence of the present invention without departing from the content of the technical solution of the present invention still falls within the scope of the solution of the present invention.

Claims

1. A shared washing machine service system, comprising an integrated platform and an equipment service terminal, characterized in that: The equipment service terminal sends the brand model of the equipment, the washing mode, the parameter information of the washed clothes and the actual washing time to the integrated platform, and the integrated platform processes the received multi-sample time information to obtain the accurate washing time, and establishes a database for distinguishing the accurate washing time according to the brand model of the equipment, the washing mode and the parameter information of the washed clothes; The equipment service terminal obtains the accurate washing time corresponding to its own brand model, washing mode and parameter information of the washed clothes from the database, and provides washing services to the user.

2. A shared washing machine service system according to claim 1, characterized in that: It also includes service provider terminals; The service provider terminal obtains the theoretical washing time of the equipment service terminal through calculation and / or experiment and sends it to the integration platform. The integration platform processes the received theoretical washing time and actual washing time information to obtain the precise washing time, and establishes a database to distinguish the precise washing time according to the equipment brand model, washing mode and parameter information of the washed clothes; The equipment service terminal obtains the accurate washing time corresponding to its own brand model, washing mode and parameter information of the washed clothes from the database, and provides washing services to the user.

3. A shared washing machine service system according to claim 1 or 2, characterized in that: The washing time of the equipment service terminal includes the time for shaking out the clothes and the time for dehydrating the clothes, and the parameter information of the washed clothes includes the weight, quantity, type, material and dirtiness information of the clothes.

4. A shared washing machine service system according to claim 1, characterized in that: The integrated platform receives actual washing times recorded by multiple equipment service terminals of the same brand and model under the same washing mode and clothing parameter information, and takes the average, median or mode of the actual washing times, and writes them into the database as the precise washing time.

5. A shared washing machine service system according to claim 4, characterized in that: The integrated platform receives the actual washing time recorded by all equipment service terminals in real time, and updates the accurate washing time in the database in real time.

6. A shared washing machine service system according to claim 1, characterized in that: It also includes a user terminal, through which a user enters the laundry service program, makes an appointment for laundry service, selects a laundry program, checks the remaining time for laundry, and pays for laundry.

7. A shared washing machine service system according to claim 6, characterized in that: The user enters the parameter information of the washed clothes by himself through the laundry service program, and the integrated platform receives the entered clothing parameter information and corrects the clothing parameter information of the same washing in the database.

8. A shared washing machine service system according to claim 6, characterized in that: The laundry service program has a function of reminding the user to pick up clothes. The user can freely select a reminder time through the laundry service program. The laundry service program reminds the user to pick up clothes according to the advance reminder time selected by the user through the user terminal.

9. A shared washing machine service system according to claim 6, characterized in that: The laundry service program has a delayed unlocking function. When the user is unable to take the clothes in time after washing, the user can freely select the delayed unlocking time of the equipment service terminal through the laundry service program.

10. A shared washing machine service system according to any one of claims 6 to 9, characterized in that: The laundry service program matches the location information and real-time status information of the equipment service terminal. The user can view the location information and real-time status information of the equipment service terminal through the laundry service program to select and use the equipment service terminal.

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