Bank numbering method, system and device based on artificial intelligence and medium
Through the bank numbering method based on artificial intelligence, it automatically identifies user identity, allocates registration information, updates queue time in real time and notifies users in advance, solving the problems of cumbersome numbering, information errors and opaque waiting in traditional bank services, and achieving a more efficient and user-friendly banking service process.
Patent Information
- Application Number
- CN202411504651.4
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-10-26
- Publication Date
- 2025-03-18
AI Technical Summary
In traditional banking services, users need to manually fill out the number order or register through a self-service terminal, which takes a long time and is prone to information errors. Users cannot understand the queuing progress in real time while waiting, resulting in wasting time and dissatisfaction.
The bank number queuing method based on artificial intelligence is adopted, and the user is automatically identified, registration information is allocated, and queue time is calculated and updated in real time, and users are notified in advance through SMS or APP push when calling the account quickly.
Optimize the banking service process, improve customer experience, reduce the possibility of human operation errors, update queue time in real time, notify users in advance, and improve the transparency and efficiency of the waiting process.
Smart Images
Figure CN119649508A_ABST
Abstract
Description
Technical Field
[0001] The present invention relates to the field of banking service technology, and in particular to an artificial intelligence-based bank number queuing method, system, device and medium. Background Art
[0002] In traditional banking services, users need to manually fill out a queuing form or register through a self-service terminal. This method is not only time-consuming, but may also lead to information errors due to human errors. In addition, users often cannot understand the queue progress in real time while waiting, resulting in time waste and dissatisfaction. Therefore, it is particularly important to develop an artificial intelligence-based bank queuing method. Summary of the invention
[0003] The purpose of the present invention is to provide a bank number queuing method, system, device and medium based on artificial intelligence, so as to solve all or one of the above-mentioned problems existing in the prior art.
[0004] In order to solve the above technical problems, the specific technical solutions of the present invention are as follows: On the one hand, the present invention provides a bank number queuing method based on artificial intelligence, comprising the following steps: After the user enters the bank scene, it automatically identifies whether the user is a user of this bank; According to the user identification result, registration information is assigned to the user; Send registration information to the user's mobile phone; Calculate and update the user's current queue time in real time; When the number is about to be called, the user will be notified in advance via SMS or APP push.
[0005] In one embodiment, the automatic identification of whether the user is a user of the bank includes: User identification is performed using face recognition, ID card scanning or bank card reading.
[0006] In one embodiment, allocating registration information to the user according to the user identification result further includes: Recommend the best processing window for users based on their business type, historical records and other information.
[0007] In one embodiment, when the number is quickly called, the user is notified in advance by SMS or APP push, etc., and further includes: Send estimated waiting time and business progress information to the user's mobile phone.
[0008] On the other hand, the present invention also provides a bank queuing system based on artificial intelligence, comprising: User identification module, used to automatically identify the user after entering the banking scene; Automatic registration module, used to assign registration information to users; Information push module, used to send registration information to the user's mobile phone; The queue time calculation module is used to calculate and update the user's current queue time in real time; The advance notification module is used to notify users in advance when the number is called quickly.
[0009] In one implementation manner, the user identification module is also used to verify the authenticity of the user's identity.
[0010] In one embodiment, the automatic registration module is also used to recommend the best processing window for the user based on information such as the user's business type and historical records.
[0011] In one embodiment, the advance notification module is also used to notify users via text messages, APP push and phone calls.
[0012] On the other hand, the present invention also provides a computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the steps of the bank number queuing method based on artificial intelligence are implemented.
[0013] On the other hand, the present invention further provides a computer device, comprising a processor, a communication interface, a memory and a communication bus, wherein the processor, the communication interface and the memory communicate with each other via the communication bus; wherein: The memory is used to store computer programs; The processor is used to execute the steps of the bank number queuing method based on artificial intelligence by running the program stored in the memory.
[0014] The beneficial effects of the technical solution of the present invention are: The artificial intelligence-based bank queuing method described in the present invention can automatically identify the user's identity, automatically register the user, send the registration information to the user's mobile phone, calculate the current queuing time, and notify the user in advance when the number is about to be called, thereby optimizing the bank service process and improving the customer experience. BRIEF DESCRIPTION OF THE DRAWINGS
[0015] In order to more clearly illustrate the specific implementation methods of the present invention or the technical solutions in the prior art, the drawings required for use in the specific implementation methods or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are some implementation methods of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.
[0016] Figure 1 It is a flowchart of the bank number queuing method based on artificial intelligence described in Example 1 of the present invention; Figure 2 This is a schematic diagram of the architecture of the bank queuing system based on artificial intelligence according to Embodiment 2 of the present invention; Figure 3 is a schematic diagram of the structure of the computer device described in Example 4 of the present invention; The symbols in the accompanying drawings are explained as follows: 1501, processor; 1502, communication interface; 1503, memory; 1504, communication bus. DETAILED DESCRIPTION
[0017] The preferred embodiments of the present invention are described in detail below in conjunction with the accompanying drawings so that the advantages and features of the present invention can be more easily understood by those skilled in the art, thereby making a clearer and more definite definition of the protection scope of the present invention.
[0018] In the description of the present invention, it should be noted that the embodiments described in the present invention are only part of the embodiments of the present invention, rather than all of the embodiments; based on the embodiments in the present invention, all other embodiments obtained by ordinary technicians in the field without making creative work are within the scope of protection of the present invention.
[0019] The terms "first", "second", etc. in the specification and claims of this article and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of this article described here can be implemented in an order other than those illustrated or described here. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, device, product or equipment that includes a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or equipment. Example 1
[0020] This embodiment provides a bank number queuing method based on artificial intelligence, such as Figure 1 As shown, the following steps are included: After the user enters the bank scene, it automatically identifies whether the user is a user of this bank; According to the user identification result, registration information is assigned to the user; Send registration information to the user's mobile phone; Calculate and update the user's current queue time in real time; When the number is about to be called, the user will be notified in advance via SMS or APP push.
[0021] In one embodiment, the automatic identification of whether the user is a user of the bank includes: User identification is performed using face recognition, ID card scanning or bank card reading.
[0022] In one embodiment, allocating registration information to the user according to the user identification result further includes: Recommend the best processing window for users based on their business type, historical records and other information.
[0023] In one embodiment, when the number is quickly called, the user is notified in advance by SMS or APP push, etc., and further includes: Send estimated waiting time and business progress information to the user's mobile phone.
[0024] It should be noted that the examples herein are only for explaining the present invention and are not intended to limit the protection scope of the present invention. Example 2
[0025] This embodiment is based on the same inventive concept as the bank queuing method based on artificial intelligence described in Example 1, and provides a bank queuing system based on artificial intelligence, such as Figure 2 As shown, including: User identification module, used to automatically identify the user after entering the banking scene; Automatic registration module, used to assign registration information to users; Information push module, used to send registration information to the user's mobile phone; The queue time calculation module is used to calculate and update the user's current queue time in real time; The advance notification module is used to notify users in advance when the number is called quickly.
[0026] In one implementation manner, the user identification module is also used to verify the authenticity of the user's identity.
[0027] In one embodiment, the automatic registration module is also used to recommend the best processing window for the user based on information such as the user's business type and historical records.
[0028] In one embodiment, the advance notification module is also used to notify users via text messages, APP push and phone calls. Example 3
[0029] This embodiment provides a computer-readable storage medium, including: The storage medium is used to store computer software instructions used to implement the artificial intelligence-based bank number queuing method described in the above-mentioned Example 1, which includes a program for executing the above-mentioned program set for the artificial intelligence-based bank number queuing method; specifically, the executable program can be built into the artificial intelligence-based bank number queuing system described in Example 2, so that the artificial intelligence-based bank number queuing system can implement the artificial intelligence-based bank number queuing method described in Example 1 by executing the built-in executable program.
[0030] In addition, the computer-readable storage medium of this embodiment may adopt any combination of one or more computer-readable storage media, wherein the computer-readable storage medium includes electrical, optical, electromagnetic, infrared or semiconductor systems, devices or components, or any combination thereof. Example 4
[0031] This embodiment provides an electronic device, such as Figure 3 As shown, the electronic device may include: a processor 1501 , a communication interface 1502 , a memory 1503 and a communication bus 1504 , wherein the processor 1501 , the communication interface 1502 , and the memory 1503 communicate with each other via the communication bus 1504 .
[0032] Memory 1503, used for storing computer programs; Processor 1501 is used to implement the steps of the bank number queuing method based on artificial intelligence described in the above-mentioned embodiment 1 when executing the computer program stored in the memory 1503.
[0033] As an embodiment of the present invention, the communication bus mentioned in the above terminal can be a Peripheral Component Interconnect (PCI) bus or an Extended Industry Standard Architecture (EISA) bus. The communication bus can be divided into an address bus, a data bus, a control bus, etc. For ease of representation, Figure 3 Only one thick line is used in the diagram, but this does not mean that there is only one bus or only one type of bus.
[0034] As an implementation mode of the present invention, the communication interface is used for communication between the above-mentioned terminal and other devices.
[0035] As an embodiment of the present invention, the memory may include a random access memory (RAM) or a non-volatile memory, such as at least one disk memory. Optionally, the memory may also be at least one storage device located away from the aforementioned processor.
[0036] As an embodiment of the present invention, the above-mentioned processor can be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; it can also be a digital signal processor (DSP), an application specific integrated circuit (ASIC), a field programmable gate array (FPGA) or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components.
[0037] It should be understood that in the various embodiments of this document, the size of the serial numbers of the above-mentioned processes does not mean the order of execution. The execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of this document.
[0038] It should also be understood that in the embodiments of this document, the term "and / or" is only a description of the association relationship of the associated objects, indicating that three relationships may exist. For example, A and / or B can represent: A exists alone, A and B exist at the same time, and B exists alone. In addition, the character " / " in this document generally indicates that the associated objects before and after are in an "or" relationship.
[0039] Those of ordinary skill in the art will appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, computer software, or a combination of the two. In order to clearly illustrate the interchangeability of hardware and software, the composition and steps of each example have been generally described in terms of function in the above description. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professional and technical personnel can use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of this article.
[0040] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working processes of the systems, devices and units described above can refer to the corresponding processes in the aforementioned method embodiments and will not be repeated here.
[0041] In the several embodiments provided herein, it should be understood that the disclosed systems, devices and methods can be implemented in other ways. For example, the device embodiments described above are only schematic, for example, the division of the units is only a logical function division, and there may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed can be an indirect coupling or communication connection through some interfaces, devices or units, or can be electrical, mechanical or other forms of connection.
[0042] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the embodiments of this article.
[0043] In addition, each functional unit in each embodiment of this invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above integrated unit may be implemented in the form of hardware or in the form of software functional unit.
[0044] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of this article is essentially or the part that contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions to enable a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of this article. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk and other media that can store program codes.
[0045] The above descriptions are merely embodiments of the present invention and are not intended to limit the patent scope of the present invention. Any equivalent structure or equivalent process transformation made using the contents of the present invention specification and drawings, or directly or indirectly applied in other related technical fields, are also included in the patent protection scope of the present invention.
Claims
1. A bank number queuing method based on artificial intelligence, characterized in that: The following steps are involved: After the user enters the bank scene, it automatically identifies whether the user is a user of this bank; According to the user identification result, registration information is assigned to the user; Send registration information to the user's mobile phone; Calculate and update the user's current queue time in real time; When the number is about to be called, the user will be notified in advance via SMS or APP push.
2. The bank number queuing method based on artificial intelligence according to claim 1 is characterized by: The automatic identification of whether the user is a user of the bank includes: User identification is performed using face recognition, ID card scanning or bank card reading.
3. The bank number queuing method based on artificial intelligence according to claim 1 is characterized by: The method of allocating registration information to the user according to the user identification result further includes: Recommend the best processing window for users based on their business type, historical records and other information.
4. The bank number queuing method based on artificial intelligence according to claim 1 is characterized by: When the number is quickly called, the user is notified in advance by SMS or APP push, etc., and also includes: Send estimated waiting time and business progress information to the user's mobile phone.
5. A bank queuing system based on artificial intelligence, characterized in that: include: User identification module, used to automatically identify the user after entering the banking scene; Automatic registration module, used to assign registration information to users; Information push module, used to send registration information to the user's mobile phone; The queue time calculation module is used to calculate and update the user's current queue time in real time; The advance notification module is used to notify users in advance when the number is called quickly.
6. The bank queuing system based on artificial intelligence according to claim 5 is characterized by: The user identification module is also used to verify the authenticity of the user's identity.
7. The bank queuing system based on artificial intelligence according to claim 5 is characterized by: The automatic registration module is also used to recommend the best processing window to the user based on the user's business type and historical records.
8. The bank queuing system based on artificial intelligence according to claim 5 is characterized by: The advance notification module is also used to notify users via text messages, APP push and phone calls.
9. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the steps of the bank number queuing method based on artificial intelligence described in any one of claims 1 to 4 are implemented.
10. A computer device, characterized in that: It includes a processor, a communication interface, a memory and a communication bus, wherein the processor, the communication interface and the memory communicate with each other through the communication bus; wherein: The memory is used to store computer programs; The processor is used to execute the steps of the artificial intelligence-based bank number queuing method described in any one of claims 1 to 4 by running the program stored in the memory.