A government affairs service system processing terminal and a data collection system

By designing a government service processing terminal with automatic switching mode, the problem of low space utilization and inability to dynamically adapt to human flow in the existing technology is solved, and the effect of reducing congestion during peak periods and reducing footprint during low peak periods is achieved, and service efficiency and data management capabilities are improved through drone guidance and intelligent data collection systems.

CN119863872BActive Publication Date: 2025-06-27XIAMEN YUHAO WANTONG INTELLIGENT EQUIP CO LTD
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Patent Information

Application Number
CN202510357905.2
Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
Filing Date
2025-03-25
Publication Date
2025-06-27
Estimated Expiration
2045-03-25

AI Technical Summary

Technical Problem

The existing government service processing terminals have problems such as low space utilization and inability to dynamically adapt to people's traffic, resulting in insufficient processing capacity during peak periods and congestion in queues, and redundant equipment occupies public space during peak periods.

Method used

A government service system processing terminal is designed, including the main cabinet and slidably installed terminal components. The first and second bodies are close or far away from each other through the telescopic cylinder and the power component. The stand-alone and dual-machine modes are automatically switched according to the flow of people, and the monitoring module detects the flow of people and controls the position of the terminal components.

Benefits of technology

It has achieved the reduction of congestion through the service diversion channel during peak periods and the reduction of floor area by more than 60% during peak periods. It is suitable for scenarios with limited space, and improves service efficiency and data management capabilities through drone guidance and intelligent data collection systems.

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Abstract

The present invention discloses a processing terminal and a data collection system for a government affairs service system, including a main body cabinet. Accommodation cavities are formed on each side end face of the main body cabinet, and terminal components are assembled in each accommodation cavity. The terminal component includes a first body and a second body. The first body and the second body are respectively arranged on the left and right sides of the accommodation cavity. A first display screen, a first main control device, and a first identity verification device are arranged on the first body, and a second display screen, a second main control device, and a second identity verification device are arranged on the second body. When the first display screen and the second display screen are in the initial positions, the first display screen and the second display screen are spliced to form a main display screen. The structure of the present invention is compact and reasonably designed. It can be switched between single-machine and double-machine modes according to the flow of people. During peak periods, the first body and the second body are separated to form a business diversion channel to avoid congestion. During off-peak periods, they are spliced into a single-machine mode to reduce the floor area, which is suitable for scenarios with limited space.
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Description

Technical Field

[0001] The present invention relates to the technical field of service equipment, and particularly to a government service system processing terminal and a data collection system. Background Art

[0002] With the continuous improvement of the informatization construction level in China, the service efficiency and demands in various industries of today's society are constantly increasing. Public self-service terminals have begun to rapidly expand in various fields, and their application scope includes various industries such as telecommunications, electricity, and hospitals, as well as institutions such as administrative approval and market supervision. The government affairs processing terminal is a type of public self-service terminal, which is a self-service device integrating "government service, convenient service, and information disclosure".

[0003] Improvements are made to the problems of low space utilization rate and inability to dynamically adapt to the flow of people existing in existing government service processing terminal devices. Traditional government terminals usually adopt a fixed single-body structure design, with two major pain points: on the one hand, the single-machine processing capacity is insufficient during peak hours of the flow of people, resulting in queuing congestion; on the other hand, the equipment is redundant during idle hours, occupying public space. Summary of the Invention

[0004] The purpose of the present invention is to provide a government service system processing terminal and a data collection system to solve the problems raised in the above background art.

[0005] To achieve the above purpose, the present invention provides the following technical solution: A government service system processing terminal: including a main body cabinet, accommodation cavities are opened on each side end face of the main body cabinet, and terminal components are assembled in each accommodation cavity. The terminal components include a first body and a second body. The first body and the second body are respectively arranged on the left and right sides of the accommodation cavity. A first display screen, a first main control device, and a first identity verification device are arranged on the first body. A second display screen, a second main control device, and a second identity verification device are arranged on the second body. When the first display screen and the second display screen are in the initial position, the first display screen and the second display screen are spliced to form a main display screen;

[0006] A support is slidably assembled in the accommodation cavity. A telescopic cylinder is connected between the support and the accommodation cavity. The telescopic cylinder is used to drive the support to move back and forth. The first body and the second body are respectively slidably installed on the front left and right sides of the support. A power component is arranged on the support. The power component is used to drive the first body and the second body to approach or move away from each other. Monitoring modules are arranged at the upper ends of each side end face of the main body cabinet to be used for detecting the flow of people condition. A control system is arranged in the main body cabinet. The control system is electrically connected to the monitoring module, the telescopic cylinder, and the power component to be used for controlling the positions of the first body and the second body according to the flow of people condition.

[0007] Further, a printing device is provided in the middle of the lower side of the front end face of the support. A first storage cavity and a second storage cavity adapted to both sides of the printing device are respectively formed on the right side of the first body and the left side of the second body. The front ends of the first storage cavity and the second storage cavity are respectively communicated with a first paper outlet and a second paper outlet. When the first body and the second body are in the initial position, the first paper outlet and the second paper outlet are spliced and communicated. A conveying mechanism is assembled on the front end face of the support, and the conveying mechanism is arranged below the printing device. When the first body and the second body are in the initial position, the conveying mechanism is located in the first paper outlet and the second paper outlet. When the first body and the second body are in the separated position, both ends of the conveying mechanism are respectively docked with the right side of the first paper outlet and the left side of the second paper outlet.

[0008] Further, slide rails are provided on both the upper and lower sides of the front end face of the support. A first moving seat and a second moving seat are respectively slidably assembled on both sides of the slide rails. The first body and the second body are respectively assembled on the first moving seat and the second moving seat. Grooves are respectively formed at the right end of the first moving seat and the left end of the second moving seat. Rack bars are fixedly arranged in both grooves and extend out of the grooves. The power assembly includes a motor. The motor is installed at the rear end of the support, and its output shaft penetrates and extends to the front side of the support. A gear is arranged on the output shaft of the motor, and the gear meshes with the rack bars on both sides for transmission.

[0009] Further, lead screws are vertically arranged on the front end faces of the first moving seat and the second moving seat. The first body and the second body are respectively slidably assembled on the first moving seat and the second moving seat and are threadedly connected to the corresponding lead screws. The two lead screws on both sides are respectively driven to rotate by two electric motors.

[0010] Further, a receiving groove is formed at the top of the main body cabinet. A plurality of guiding assemblies are arranged in the receiving groove. The guiding assemblies include unmanned aerial vehicles and hangars. The hangars are installed in the receiving groove. The unmanned aerial vehicles are remotely controlled by government service personnel for remote guidance.

[0011] Further, the first identity verification device includes a first image acquisition unit, a first reading unit, and a first document verification unit. The first image acquisition unit is arranged in the middle of the upper side of the front end of the first body. The first reading unit and the first document verification unit are arranged on the left side of the front end of the first body. The second identity verification device includes a second image acquisition unit, a second reading unit, and a second document verification unit. The second image acquisition unit is arranged in the middle of the upper side of the front end of the second body. The second reading unit and the second document verification unit are arranged on the right side of the front end of the second body.

[0012] The present invention also provides a data collection system, including a terminal collection module deployed in the above-mentioned processing terminal for real-time collection of business processing data, device status data, and user interaction logs;

[0013] A data synchronization module that adopts a dynamic timestamp marking mechanism to trigger data deduplication and merging operations when detecting business-related data among various processing terminals;

[0014] A data cleaning module for standardizing the data collected from each processing terminal;

[0015] A distributed storage module that adopts a hot and cold data hierarchical architecture, stores real-time business data in a database, transfers historical archived data to an object storage repository, and establishes a secondary index based on the business type - time dimension;

[0016] A blockchain evidence storage module that calculates the hash value of key business data and synchronizes it to the nodes of the government affairs alliance chain to generate an evidence storage certificate containing a timestamp, terminal number, and data fingerprint.

[0017] Furthermore, it also includes a visual analysis platform for providing a configurable dashboard for data map display, abnormal operation warning, and service efficiency analysis.

[0018] Compared with the prior art, the beneficial effects of the present invention are:

[0019] 1. The structure of the present invention is compact and reasonably designed. It can switch between single-machine and double-machine modes according to the flow of people. During peak periods, the first body and the second body are separated to form a business diversion channel to avoid congestion; during off-peak periods, they are spliced into a single-machine mode, reducing the floor area by more than 60%, which is suitable for scenarios with limited space such as government affairs halls and community service stations.

[0020] 2. The unmanned aerial vehicle in the accommodation groove at the top of the main cabinet of the present invention shows a three-dimensional route through an aerial view, can dynamically command and adjust the queuing path in front of the self-service terminal, reduce congestion, can also guide users to the corresponding business windows, reduce cross-regional chaos, and reduce the input of labor costs.

[0021] 3. Through the coordinated action of the printing device and the conveying mechanism, when the first and second bodies are separated and used as independent terminals, the conveying mechanism can send the materials to the corresponding paper outlets according to the users to whom the materials belong, preventing material confusion, without the need to add printing devices, and reducing costs.

[0022] 4. The present invention adopts an intelligent data collection and storage architecture to achieve efficient management. Among them, the terminal collection module records business processing, device status, and user interaction logs in real time. The data synchronization module uses a dynamic timestamp marking mechanism to automatically merge and associate business data to avoid duplicate submissions. At the same time, hierarchical storage of hot and cold data (fast access to high-frequency data and economical archiving of historical data) is combined with a secondary index to optimize query efficiency. Key business data is stored in the government affairs alliance chain through the blockchain evidence storage module by generating hash values, ensuring authenticity and immutability during audit traceability. This system takes into account the comprehensiveness of data collection, the economy of storage, and security protection. BRIEF DESCRIPTION OF THE DRAWINGS

[0023] Figure 1 is a schematic structural diagram of a processing terminal of a government affairs service system of the present invention;

[0024] Figure 2 is the main view of the merged state of the terminal of the present invention;

[0025] Figure 3 is the main view of the unfolded state of the terminal of the present invention;

[0026] Figure 4 is the top view of the merged state of the terminal of the present invention;

[0027] Figure 5 is the top view of the unfolded state of the terminal of the present invention.

[0028] In the figure, main body cabinet - 1, accommodation cavity - 2, first body - 3, second body - 4, first display screen - 5, second display screen - 6, support - 7, monitoring module - 8, printing device - 9, first storage cavity - 10, first paper outlet - 11, second paper outlet - 12, conveying mechanism - 13, slide rail - 14, first moving seat - 15, second moving seat - 16, groove - 17, rack - 18, gear - 19, lead screw - 20, accommodation groove - 21, drone - 22, parking garage - 23, first image acquisition unit - 24, first reading unit - 25, first certificate verification unit - 26, second image acquisition unit - 27, second reading unit - 28, second certificate verification unit - 29. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0029] Next, the technical solutions in the embodiments of the present invention will be clearly and completely described in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0030] As Figures 1 to 5As shown in the figure, an administrative service system processing terminal includes a main cabinet 1. Accommodation cavities 2 are provided on each side end face of the main cabinet 1. Terminal components are assembled in each accommodation cavity 2. The terminal components include a first body 3 and a second body 4. The first body 3 and the second body 4 are respectively arranged on the left and right sides of the accommodation cavity 2. A first display screen 5, a first main control device and a first identity verification device are provided on the first body 3. A second display screen 6, a second main control device and a second identity verification device are provided on the second body 4. When the first display screen 5 and the second display screen 6 are in the initial positions, the first display screen 5 and the second display screen 6 are spliced to form a main display screen;

[0031] The first display screen 5 and the second display screen 6 select screens with a frame width ≤ 1.7 mm (such as a 0.88 mm ultra-narrow edge design), which can greatly reduce the physical black edge at the splicing part. And through the built-in system, pixel alignment and color consistency are adjusted to synchronize the screen display. At the same time, when merging the display, key information is avoided from being placed in the splicing seam area to achieve a visual seamless effect.

[0032] A support 7 is slidably assembled in the accommodation cavity 2. A telescopic cylinder is connected between the support 7 and the accommodation cavity 2. The telescopic cylinder is used to drive the support 7 to move back and forth. The first body 3 and the second body 4 are respectively slidably installed on the front left and right sides of the support 7. A power component is provided on the support 7. The power component is used to drive the first body 3 and the second body 4 to approach or move away from each other. Monitoring modules 8 are provided at the upper ends of each side end face of the main cabinet 1 to be used for detecting the flow of people. A control system is provided in the main cabinet 1. The control system is electrically connected to the monitoring module 8, the telescopic cylinder and the power component to be used for controlling the positions of the first body 3 and the second body 4 according to the flow of people. Slide rails 14 are provided on the upper and lower sides of the front end face of the support 7. A first moving seat 15 and a second moving seat 16 are respectively slidably assembled on both sides of the slide rails 14. The first body 3 and the second body 4 are respectively assembled on the first moving seat 15 and the second moving seat 16. Grooves 17 are provided at the right end of the first moving seat 15 and the left end of the second moving seat 16. Rack bars 18 are fixedly provided in the grooves 17 on both sides, and the rack bars 18 extend out of the grooves 17. The power component includes a motor. The motor is installed at the rear end of the support 7, and its output shaft penetrates and extends to the front side of the support 7. A gear 19 is provided on the output shaft of the motor. The gear 19 meshes and drives with the rack bars 18 on both sides;

[0033] When it is detected that there is a large flow of people and queuing occurs, the control system first issues a warning to signal the queuing crowd to retreat. After creating an expansion space, the telescopic cylinder drives the support 7 to move out of the accommodation cavity 2. Then, the motor drives the gear 19 to rotate. The counterclockwise rotation of the gear 19 drives the racks 18 on the upper and lower sides to move laterally, thereby driving the first body 3 and the second body 4 to move laterally. Eventually, they are quickly separated into two independent terminals, forming a service diversion channel, avoiding the congestion problem caused by the fixed layout of traditional terminals. And by moving the first body 3 and the second body 4 outward, there is enough clearance between the first body 3 and the second body 4, so that users on both sides will not be congested during operation, and at the same time, the privacy of users can be guaranteed;

[0034] Conversely, during the daily off-peak period, the first body 3 and the second body 4 are spliced into a large-screen single machine mode through reverse operation, reducing the floor area by more than 60%. And in the single machine mode, if a failure occurs in the first body 3 or the second body 4, it will immediately switch to the other body to work independently, and it can also maintain single machine operation during maintenance and upgrade, realizing zero interruption of services.

[0035] In this embodiment, a printing device 9 is provided in the middle of the lower side of the front end face of the support 7. A first storage cavity 10 and a second storage cavity adapted to both sides of the printing device 9 are respectively opened on the right side of the first body 3 and the left side of the second body 4. And the front ends of the first storage cavity 10 and the second storage cavity are respectively communicated with a first paper outlet 11 and a second paper outlet 12. When the first body 3 and the second body 4 are in the initial position, the first paper outlet 11 and the second paper outlet 12 are spliced and communicated; A conveying mechanism 13 is assembled on the front end face of the support 7, and the conveying mechanism 13 is arranged below the printing device 9. When the first body 3 and the second body 4 are in the initial position, the conveying mechanism 13 is located in the first paper outlet 11 and the second paper outlet 12. When the first body 3 and the second body 4 are in the separated position, both ends of the conveying mechanism 13 are respectively docked with the right side of the first paper outlet 11 and the left side of the second paper outlet 12;

[0036] When the first body 3 and the second body 4 are used in combination, the materials printed by the printing device 9 directly fall onto the conveying mechanism 13. At this time, the conveying mechanism 13 does not work, and users can directly take them out from the paper outlet formed by the first paper outlet 11 and the second paper outlet 12. And when the first body 3 and the second body 4 are separated and used as two independent terminals, after the materials printed by the printing device 9 fall onto the conveying mechanism 13, the control system sends a signal to the conveying mechanism 13. According to whether the material belongs to the user of the first body 3 or the user of the second body 4, the conveying mechanism 13 conveys to the left or to the right to send the material into the corresponding first paper outlet 11 or second paper outlet 12, thus preventing the problem of confusion of the materials printed when there are printing operations on both the first body 3 and the second body 4 at the same time;

[0037] In this embodiment, lead screws 20 are vertically arranged on the front end faces of the first moving seat 15 and the second moving seat 16. The first body 3 and the second body 4 are respectively slidably assembled on the first moving seat 15 and the second moving seat 16 and are threadedly connected to the corresponding lead screws 20. The lead screws 20 on both sides are respectively driven to rotate by two motors. By rotating the lead screws 20, the first body 3 or the second body 4 can be driven to move up and down, so as to meet the operation needs of users of different heights (such as children, wheelchair users or special groups), and reduce the operation threshold. When the first body 3 and the second body 4 are used in combination, the motors on both sides work synchronously to drive the first body 3 and the second body 4 to lift synchronously.

[0038] In this embodiment, a receiving groove 21 is formed at the top of the main body cabinet 1. A number of guiding components are arranged in the receiving groove 21. The guiding components include an unmanned aerial vehicle 22 and a parking garage 23. The parking garage 23 is installed in the receiving groove 21. The unmanned aerial vehicle 22 is remotely controlled by government service personnel for remote guidance. The parking garage 23 can be used to charge the unmanned aerial vehicle 22;

[0039] The unmanned aerial vehicle 22 is equipped with a camera and multiple different types of sensors, which can monitor the distribution of the flow of people in the government affairs hall in real time, analyze hot spots through algorithms, dynamically adjust the queuing path in front of the self-service terminal, reduce congestion, and the unmanned aerial vehicle 22 can quickly move between different floors or zones in the hall, and guide users to the corresponding terminals according to the business types (such as ID card application, social security query), reducing cross-regional chaos;

[0040] At the same time, compared with the traditional planar guidance, the unmanned aerial vehicle 22 can display a three-dimensional route through an aerial view to help users quickly locate the terminal position. When a user needs to take a number from the terminal and go to the corresponding window for manual processing, the unmanned aerial vehicle 22 can guide the user to the window, which is especially suitable for government affairs halls with complex layouts. At the same time, the unmanned aerial vehicle 22 can provide voice guidance for visually impaired persons or serve hearing-impaired persons through light indication, enhancing the barrier-free service ability.

[0041] In this embodiment, the first identity verification device includes a first image acquisition unit 24, a first reading unit 25 and a first document verification unit 26. The first image acquisition unit 24 is arranged in the middle of the upper side of the front end of the first body 3. The first reading unit 25 and the first document verification unit 26 are arranged on the left side of the front end of the first body 3; the second identity verification device includes a second image acquisition unit 27, a second reading unit 28 and a second document verification unit 29. The second image acquisition unit 27 is arranged in the middle of the upper side of the front end of the second body 4. The second reading unit 28 and the second document verification unit 29 are arranged on the right side of the front end of the second body 4; both the first reading unit 25 and the second reading unit 28 are used to identify and read two-dimensional codes, and the first document verification unit 26 and the second document verification unit 29 are used to identify and verify the user's document information;

[0042] When the first body 3 and the second body 4 are used in combination, the document verification units and reading units on both sides can be used, enabling left-handed or right-handed users to choose the most comfortable operating side, reducing misoperations caused by awkward postures. For wheelchair users or groups with hand disabilities, the bilateral design allows for flexible adjustment of the operating position, conforming to the concept of barrier-free services. Thus, when the terminals are used in combination, the document verification units and reading units on both sides will not be wasted and can both play their roles.

[0043] This embodiment further includes a data collection system, which includes a terminal collection module deployed in the above-mentioned processing terminal for real-time collection of business processing data, device status data, and user interaction logs; such as real-time recording of business processing information (such as form-filling content, document information), device operation status (such as a paper shortage prompt for the printing device 9), and user operation logs.

[0044] A data synchronization module, which adopts a dynamic timestamp marking mechanism to trigger data deduplication and merging operations when detecting business-related data among processing terminals; for example, when the masses handle the same business on different terminals (such as submitting materials on terminal A first and then supplementing materials on terminal B), the system automatically merges the complete materials to avoid duplicate submissions.

[0045] A data cleaning module for standardizing the data collected from each processing terminal; for example, unifying the dates collected from different terminals (such as 2025 / 03 / 11 and March 11, 2025) into a standard format, dynamically masking fields involving personal privacy, and intelligent error correction: discovering and correcting filling contradictions through semantic analysis.

[0046] A distributed storage module, which adopts a hot and cold data hierarchical architecture, stores real-time business data in a database, transfers historical archived data to an object storage repository, and establishes a secondary index based on the business type - time dimension.

[0047] For example: High-frequency data (business records in the recent 3 months) is stored in the fast access area (database) for real-time and quick query, and historical data (records over 1 year old) is transferred to the economical large-capacity storage area (object storage repository), and by establishing multi-dimensional retrieval tags, it supports combined query by business type (such as social security, provident fund) and time period.

[0048] A blockchain evidence storage module, which calculates the hash value of key business data and synchronizes it to the nodes of the government affairs alliance chain to generate an evidence storage certificate containing a timestamp, terminal number, and identity data; it can generate a unique identification code for key business data (such as approval results) and synchronize it to the government's dedicated blockchain network to ensure the authenticity of the original records can be verified during subsequent audits.

[0049] Visual analysis platform, used to provide a configurable dashboard for data map display, abnormal operation warning, and service efficiency analysis;

[0050] This visual analysis platform provides a visual dashboard for government administrators, including three core functions: Real-time service map: Displays the heat map of terminal usage in each area (such as the queuing situation in the government affairs center); Equipment health monitoring: Alerts equipment failures such as insufficient ink and network interruption; Efficiency analysis report: Counts the business handling efficiency in each period and indicates the areas where terminals need to be added.

[0051] Although the present invention has been described in detail with reference to the foregoing embodiments, those skilled in the art can still modify the technical solutions described in the foregoing embodiments, or perform equivalent replacements for some of the technical features. Any modifications, equivalent replacements, improvements, etc. made within the spirit and principle of the present invention shall be included within the protection scope of the present invention.

Claims

1. A government service system processing terminal, characterized in that: The main cabinet comprises a main body cabinet, each side end surface of the main body cabinet is provided with a receiving cavity, each receiving cavity is equipped with a terminal assembly, the terminal assembly comprises a first body and a second body, the first body and the second body are respectively arranged on the left and right sides of the receiving cavity, the first body is provided with a first display screen, a first main control device and a first identity verification device, the second body is provided with a second display screen, a second main control device and a second identity verification device, when the first display screen and the second display screen are in the initial position, the first display screen and the second display screen are spliced ​​to form a main display screen; A support is slidably mounted in the accommodating cavity, a telescopic cylinder is connected between the support and the accommodating cavity, the telescopic cylinder is used to drive the support to move forward and backward, the first body and the second body are slidably mounted on the left and right sides of the front end of the support respectively, a power assembly is arranged on the support, the power assembly is used to drive the first body and the second body to move closer to or away from each other, a monitoring module is arranged on the upper end of each side end surface of the main cabinet, so as to detect the flow of people, a control system is arranged in the main cabinet, the control system is electrically connected with the monitoring module, the telescopic cylinder and the power assembly, so as to control the positions of the first body and the second body according to the flow of people; A printing device is arranged in the middle of the lower side of the front end surface of the support, and a first storage cavity and a second storage cavity adapted to the two sides of the printing device are respectively opened on the right side of the first body and the left side of the second body, and the front ends of the first storage cavity and the second storage cavity are respectively connected with the first paper outlet and the second paper outlet, and when the first body and the second body are in the initial position, the first paper outlet and the second paper outlet are spliced ​​and connected; a conveying mechanism is equipped on the front end surface of the support, and the conveying mechanism is arranged below the printing device, when the first body and the second body are in the initial position, the conveying mechanism is located in the first paper outlet and the second paper outlet, and when the first body and the second body are in the separated position, the two ends of the conveying mechanism are respectively docked with the right side of the first paper outlet and the left side of the second paper outlet.

2. A government service system processing terminal according to claim 1, characterized in that: Slide rails are provided on both upper and lower sides of the front end surface of the support, and the first moving seat and the second moving seat are slidably mounted on both sides of the slide rails. The first body and the second body are respectively mounted on the first moving seat and the second moving seat. A groove is provided at the right end of the first moving seat and the left end of the second moving seat. Racks are fixedly provided in the grooves on both sides, and the racks extend out of the grooves. The power assembly includes a motor, which is installed at the rear end of the support, and its output shaft extends through and extends to the front side of the support. A gear is provided on the output shaft of the motor, and the gear meshes with the racks on both sides for transmission.

3. A government service system processing terminal according to claim 2, characterized in that: The front end surfaces of the first movable seat and the second movable seat are vertically provided with screw rods, the first body and the second body are respectively slidably assembled on the first movable seat and the second movable seat, and are threadedly connected with the corresponding screw rods, and the screw rods on both sides are respectively driven to rotate by two motors.

4. A government service system processing terminal according to claim 1, characterized in that: A receiving slot is provided on the top of the main cabinet, and a plurality of guiding components are arranged in the receiving slot. The guiding components include a drone and a hangar. The hangar is installed in the receiving slot. The drone is remotely controlled by government service personnel, thereby performing remote guidance.

5. A government service system processing terminal according to claim 1, characterized in that: The first identity authentication device includes a first image acquisition unit, a first reading unit and a first document verification unit, the first image acquisition unit is arranged in the middle of the upper side of the front end of the first body, and the first reading unit and the first document verification unit are arranged on the left side of the front end of the first body; the second identity authentication device includes a second image acquisition unit, a second reading unit and a second document verification unit, the second image acquisition unit is arranged in the middle of the upper side of the front end of the second body, and the second reading unit and the second document verification unit are arranged on the right side of the front end of the second body.

6. A data collection system, characterized in that: It includes a terminal collection module, which is deployed in the processing terminal according to claim 1 and is used to collect business processing data, device status data and user interaction logs in real time; The data synchronization module uses a dynamic timestamp marking mechanism to trigger data deduplication and merging operations when business-related data between processing terminals is detected; Data cleaning module, used to standardize the data collected from each processing terminal; The distributed storage module adopts a hot and cold data hierarchical architecture to store real-time business data in the database, transfer historical archived data to the object repository, and establish a secondary index based on the business type-time dimension; The blockchain evidence storage module calculates the hash value of key business data and synchronizes it to the government alliance chain node to generate an evidence storage certificate containing a timestamp, terminal number, and data fingerprint.

7. A data collection system according to claim 6, characterized in that: It also includes a visual analysis platform that provides configurable dashboards for data map display, abnormal operation alarms, and service performance analysis.

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