Control method and device of business handling terminal

Abstract

The invention discloses a control method and device of a business handling terminal, and belongs to the technical field of business handling. The control method of the business handling terminal comprises the following steps: receiving a first input of a user to the business handling terminal; the first input is used for inputting a user task instruction; in response to the first input, determining a business demand corresponding to the user task instruction; based on the business demand, determining a target business interface corresponding to the business demand and operation indication information corresponding to the target business interface; the operation instruction information is used for instructing a user to operate the target business interface; displaying the digital person and a target business interface corresponding to the user task instruction on the business handling terminal; the digital human is used for outputting operation indication information corresponding to the target service interface. According to the control method of the business handling terminal, personalized services are provided for the user, the dependence of the user on an artificial teller is reduced, the labor cost is reduced, the self-service value of the business handling terminal is released, and the business handling efficiency is improved.

Description

Technical Field

[0001] The present application belongs to the field of business processing technology, and in particular, relates to a control method and device for a business processing terminal. Background Art

[0002] With the development of science and technology, business processing terminals are widely used, providing more convenient services to a certain extent. In the related technology, special personnel are mainly arranged at the business processing terminal to provide one-to-one guidance to users who handle business. However, the above method has high labor costs and does not give full play to the self-service value of the business processing terminal. Summary of the invention

[0003] The present application aims to solve at least one of the technical problems existing in the related art. To this end, the present application proposes a control method and device for a business processing terminal to provide personalized services for users, reduce users' dependence on manual tellers, reduce labor costs, release the self-service value of business processing terminals, and improve business processing efficiency.

[0004] In a first aspect, the present application provides a control method for a business processing terminal, which is applied to a business processing terminal; the method comprises:

[0005] Receiving a first input from a user to the business processing terminal; the first input is used to input a user task instruction;

[0006] In response to the first input, determining a business requirement corresponding to the user task instruction;

[0007] Based on the business requirement, determining a target business interface corresponding to the business requirement and operation instruction information corresponding to the target business interface; the operation instruction information is used to instruct the user to operate the target business interface;

[0008] The digital human and the target business interface corresponding to the user task instruction are displayed on the business processing terminal; the digital human is used to output operation instruction information corresponding to the target business interface.

[0009] According to the control method of the business processing terminal of the present application, by receiving user task instructions and determining the business requirements corresponding to the user task instructions, the target business interface corresponding to the user task instructions is automatically displayed based on the business requirements, and the operation instruction information corresponding to the target business interface is output through a digital human to assist users in handling business, achieve a highly simulated dialogue experience, provide users with personalized services, reduce users' dependence on manual tellers, reduce labor costs, release the self-service value of the business processing terminal, and improve business processing efficiency.

[0010] According to the control method of the business handling terminal of the present application, the display of the digital human and the target business interface corresponding to the user task instruction on the business handling terminal includes:

[0011] The digital human and the target business interface corresponding to the user task instruction are displayed on the first display screen of the business processing terminal.

[0012] According to the control method of the business handling terminal of the present application, the display of the digital human and the target business interface corresponding to the user task instruction on the business handling terminal includes:

[0013] The target business interface corresponding to the user task instruction is displayed on the first display screen of the business processing terminal, and the digital human is displayed on the second display screen of the business processing terminal.

[0014] According to the control method of the business processing terminal of the present application, the business demand includes business processing; and based on the business demand, determining the target business interface corresponding to the business demand and the operation instruction information corresponding to the target business interface includes:

[0015] In the case where the business demand is the business handling, outputting an initial business interface corresponding to the user task instruction;

[0016] When it is determined that the initial service interface is correct, determining the initial service interface as the target service interface;

[0017] Based on the target business interface, operation instruction information corresponding to the target business interface is determined.

[0018] According to the control method of the business processing terminal of the present application, the determining, in response to the first input, the business requirement corresponding to the user task instruction includes:

[0019] Performing natural language processing on the user task instruction to obtain the user intention;

[0020] Based on the user intention, a business requirement corresponding to the user task instruction is determined.

[0021] According to the control method of the service processing terminal of the present application, before receiving the first input of the user to the service processing terminal, the method further includes:

[0022] Acquire sensing data within a target range of the business processing terminal sent by a sensing device corresponding to the business processing terminal;

[0023] When it is determined based on the sensing data that the user exists within the target range of the service processing terminal and the user's stay time is not less than the first time length, the service processing terminal is activated.

[0024] In a second aspect, the present application provides a control device for a business processing terminal, which is applied to a business processing terminal; the device includes:

[0025] A first processing module, configured to receive a first input from a user to the business processing terminal; the first input is used to input a user task instruction;

[0026] A second processing module, configured to determine, in response to the first input, a business requirement corresponding to the user task instruction;

[0027] A third processing module is used to determine, based on the business requirement, a target business interface corresponding to the business requirement and operation instruction information corresponding to the target business interface; the operation instruction information is used to instruct the user to operate the target business interface;

[0028] The fourth processing module is used to display the digital human and the target business interface corresponding to the user task instruction on the business processing terminal; the digital human is used to output the operation instruction information corresponding to the target business interface.

[0029] According to the control device of the business processing terminal of the present application, by receiving user task instructions and determining the business requirements corresponding to the user task instructions, the target business interface corresponding to the user task instructions is automatically displayed based on the business requirements, and the operation instruction information corresponding to the target business interface is output through a digital human to assist users in handling business, achieve a highly simulated dialogue experience, provide users with personalized services, reduce users' dependence on manual tellers, reduce labor costs, release the self-service value of the business processing terminal, and improve business processing efficiency.

[0030] In a third aspect, the present application provides a business processing terminal, including:

[0031] Voice devices;

[0032] at least one display screen, each of which is electrically connected to the voice device;

[0033] The business processing terminal processes business based on the control method for the business processing terminal as described in the first aspect.

[0034] In a fourth aspect, the present application provides an electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein when the processor executes the computer program, the control method for the business processing terminal as described in the first aspect above is implemented.

[0035] In a fifth aspect, the present application provides a non-transitory computer-readable storage medium having a computer program stored thereon, and when the computer program is executed by a processor, the control method of the business processing terminal as described in the first aspect above is implemented.

[0036] In a sixth aspect, the present application provides a computer program product, including a computer program, which, when executed by a processor, implements the control method of the business processing terminal as described in the first aspect above.

[0037] The above one or more technical solutions in the embodiments of the present application have at least one of the following technical effects:

[0038] By receiving user task instructions and determining the business requirements corresponding to the user task instructions, based on the business requirements, the target business interface corresponding to the user task instructions is automatically displayed, and the operation instruction information corresponding to the target business interface is output through the digital human to assist users in handling business, achieve a highly simulated dialogue experience, provide users with personalized services, reduce users' dependence on manual tellers, reduce labor costs, release the self-service value of business handling terminals, and improve business handling efficiency.

[0039] Furthermore, by displaying the target business interface corresponding to the digital human and the user task instruction on different display screens respectively, the amount of data displayed on each display screen is reduced, and the consistency of the layout of the target business interface is maintained, thereby improving the user experience.

[0040] Furthermore, by using the sensing data within the target range of the business processing terminal sent by the sensing device, it is possible to determine in real time whether there are users who need to handle business. If it is determined that there are users who need to handle business, the business processing terminal is activated in time to inquire about the user's needs, thereby improving the user experience.

[0041] Furthermore, by first outputting the initial business interface based on the specific circumstances of the business needs, and when it is determined that the initial business interface is correct, the initial business interface is determined as the target business interface corresponding to the user task instructions, and the target business interface is determined from the initial business interface through the business interface actively selected by the user, thereby improving the accuracy of the determined target business interface and operation instruction information and improving the user experience.

[0042] Additional aspects and advantages of the present application will be given in part in the description below, and in part will become apparent from the description below, or will be learned through the practice of the present application. BRIEF DESCRIPTION OF THE DRAWINGS

[0043] The above and / or additional aspects and advantages of the present application will become apparent and easily understood from the description of the embodiments in conjunction with the following drawings, in which:

[0044] Figure 1 This is one of the flow charts of the control method of the business processing terminal provided in the embodiment of the present application;

[0045] Figure 2 This is the second flow chart of the control method of the business processing terminal provided in the embodiment of the present application;

[0046] Figure 3 This is the second flow chart of the control method of the business processing terminal provided in the embodiment of the present application;

[0047] Figure 4 It is a structural schematic diagram of a control device of a business processing terminal provided in an embodiment of the present application;

[0048] Figure 5 This is one of the principle schematic diagrams of the business processing terminal provided in the embodiment of the present application;

[0049] Figure 6 This is the second principle schematic diagram of the business processing terminal provided in the embodiment of the present application;

[0050] Figure 7 This is the third principle schematic diagram of the business processing terminal provided in the embodiment of the present application;

[0051] Figure 8 It is a schematic diagram of the structure of an electronic device provided in an embodiment of the present application. DETAILED DESCRIPTION

[0052] The following will be combined with the drawings in the embodiments of the present application to clearly describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, rather than all the embodiments. All other embodiments obtained by ordinary technicians in this field based on the embodiments in the present application belong to the scope of protection of this application.

[0053] The terms "first", "second", etc. in the specification and claims of the present application are used to distinguish similar objects, and are not used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable under appropriate circumstances, so that the embodiments of the present application can be implemented in an order other than those illustrated or described here, and the objects distinguished by "first", "second", etc. are generally of one type, and the number of objects is not limited. For example, the first object can be one or more. In addition, "and / or" in the specification and claims represents at least one of the connected objects, and the character " / " generally indicates that the objects associated with each other are in an "or" relationship.

[0054] In conjunction with the accompanying drawings, the control method of the business processing terminal, the control device of the business processing terminal, the business processing terminal, the electronic device and the readable storage medium provided in the embodiments of the present application are described in detail through specific embodiments and their application scenarios.

[0055] Among them, the control method of the business processing terminal can be applied to the terminal, and can be specifically executed by hardware or software in the terminal.

[0056] The terminal includes but is not limited to portable communication devices such as mobile phones or tablet computers. It should also be understood that in some embodiments, the terminal may not be a portable communication device, but a desktop computer.

[0057] In the following various embodiments, a terminal including a display and a touch-sensitive surface is described. However, it should be understood that the terminal may include one or more other physical user interface devices such as a physical keyboard, a mouse and a joystick.

[0058] The control method of the business processing terminal provided in the embodiment of the present application can be executed by the business processing terminal, or can be a control device of the business processing terminal set on the business processing terminal, or can also be a server electrically connected to the business processing terminal (wired or wireless connection), or can also be a user terminal communicatively connected to the business processing terminal, including but not limited to mobile terminals and non-mobile terminals.

[0059] like Figure 1 As shown, the control method of the business processing terminal is applied to the business processing terminal, and the method includes: step 110, step 120, step 130 and step 140.

[0060] The business processing terminal may include one or more display screens.

[0061] The business handling terminal can be equipped with a sensing device, a voice device and a business processing module.

[0062] Among them, the sensing device is used to sense users around the business processing terminal.

[0063] The voice device is used to receive and process the user's voice input.

[0064] The business processing module is used to process the user's operation data on the business processing terminal.

[0065] The business processing terminal can be a variety of different types of self-service terminals such as a banking business processing terminal and a government affairs processing terminal.

[0066] Step 110: receiving a first input from a user to a business processing terminal;

[0067] In this step, the first input is used to input a user task instruction.

[0068] The first input may be in at least one of the following ways:

[0069] First, the first input may be a touch operation, including but not limited to a click operation, a slide operation, and a press operation.

[0070] In this implementation, receiving the first input from the user may be receiving a touch operation of the user in the display area of ​​the terminal display screen.

[0071] In order to reduce the user error operation rate, the effective area of ​​the first input can be limited to a specific area, such as the upper middle area of ​​the business processing interface; or when the business processing interface is displayed, the target control is displayed on the current interface, and the first input can be achieved by touching the target control; or the first input can be set to a continuous multiple tapping operation on the display area within a target time interval.

[0072] Secondly, the first input may be a physical key input.

[0073] In this embodiment, the terminal body is provided with a physical button corresponding to the business processing, and receiving the user's first input can be receiving the operation of the user pressing the corresponding physical button; the first input can also be a combined operation of pressing multiple physical buttons at the same time.

[0074] Third, the first input may be voice input.

[0075] In this implementation, the terminal may trigger the display of a deposit interface upon receiving a voice message such as "I want to deposit money".

[0076] Of course, in other embodiments, the first input may also be in other forms, including but not limited to character input, etc., which can be determined according to actual needs and is not limited in this embodiment of the present application.

[0077] User task instructions are instructions related to the business that the user needs to handle.

[0078] For example, the user task instruction may be “I want to make a deposit”; or, for another example, “What should I do if I want to change my bank card password?”.

[0079] During the actual implementation process, a microphone array may be installed on the business processing terminal to receive user task instructions input by user voice, or a business processing interface may be provided on the business processing terminal for users to input user task instructions.

[0080] Among them, the microphone array can be equipped with echo cancellation technology to control the reception angle of the received user voice input, shield noise and remove echoes.

[0081] like Figure 2 As shown, the user can issue user task instructions to the business processing terminal.

[0082] Step 120: In response to the first input, determine the business requirement corresponding to the user task instruction;

[0083] In this embodiment, the business requirement is the business handling category corresponding to the user task instruction.

[0084] Business needs may include: business consultation, business processing, and business processing categories, etc.

[0085] Among them, business processing categories may include: remittance, deposit, loan, and password reset, etc.

[0086] Among them, business consultation refers to consulting on information such as materials and related processes required to handle a certain business.

[0087] For example, business consultations can be "How do I apply for a credit card?", "What information is needed to apply for a credit card?", "How do I change my bank card password?" and "What should I do if I want to change my bank card password?" etc.

[0088] Business inquiries can also be daily questions and answers, such as the weather, telling jokes, and chatting.

[0089] Business processing is to perform relevant operations on the business processing terminal to complete the processing of the required business.

[0090] For example, the business processing can be "I want to remit money", "I want to handle transfer business" and "I want to deposit money".

[0091] In the actual implementation process, the user task instructions can be processed by the Automatic Speech Recognition (ASR) system and the Natural Language Processing (NLP) system integrated in the business processing terminal to determine the business requirements corresponding to the user task instructions.

[0092] The ASR system can translate the voice user task instructions input by the user into text user task instructions.

[0093] The NLP system performs semantic analysis on the received text user task instructions, understands the meaning of the user task instructions, identifies user intentions, and matches corresponding transactions.

[0094] The NLP system can be trained based on a large amount of financial and government business-related data.

[0095] Taking the user task instruction "I want to remit money" input by user voice as an example, the ASR system converts the voice into text and sends the converted text to the NLP system. The NLP system performs semantic analysis on the received text corresponding to "I want to remit money" and can determine that the user wants to make a remittance operation, thereby determining that the business demand corresponding to "I want to remit money" is business processing.

[0096] During the actual execution process, the user task instructions can also be classified through machine learning models and neural network models to obtain the business requirements corresponding to the user task instructions.

[0097] Of course, in the actual execution process, the business requirements corresponding to the user task instructions can also be determined by any other feasible methods.

[0098] like Figure 3 As shown, after receiving the user task instruction, the business processing terminal responds to the user task instruction and determines whether the user is consulting for business. If so, it determines that the user's business demand is business consultation.

[0099] If the business demand corresponding to the user task instruction is not business consultation, it is further determined whether the user wants to perform business processing. If so, it is determined that the user's business demand is business processing.

[0100] Step 130: Based on the business requirement, determine a target business interface corresponding to the business requirement and operation instruction information corresponding to the target business interface;

[0101] In this embodiment, the target business interface is an interface that the user needs to operate when handling the business corresponding to the user task instruction.

[0102] The target business interface may include one or more interfaces.

[0103] The operation instruction information is used to instruct the user to operate on the target business interface.

[0104] It is understandable that the target business interfaces corresponding to different business requirements may be the same or different.

[0105] For example, when the business demand is business consultation, the target business interface may be a question-and-answer interface or an interface for other users to handle business, such as a deposit interface or a remittance interface.

[0106] It is understandable that when the business need of the digital human is business consultation, the user does not need to operate the target business interface.

[0107] For another example, when the business demand is business processing, the target business interface may be an interface related to business processing, such as a deposit interface or a remittance interface.

[0108] In the actual implementation process, after determining the business requirements, the target business interface corresponding to the business requirements is determined based on the business requirements. For example, when the user task instruction is "how to apply for a credit card", the target business interface can be determined as a question-and-answer interface; when the user task instruction is "I want to make a deposit", the target business interface can be determined as a deposit interface.

[0109] After the target business interface is determined, the operation instruction information corresponding to the target business interface may be determined based on the information that needs to be input in the target business interface and the operation sequence of the information that needs to be determined.

[0110] Taking the target business interface as a question-and-answer interface as an example, the operation instruction information of the question-and-answer interface may be empty, that is, the user does not need to operate the question-and-answer interface.

[0111] Taking the target business interface as a deposit interface as an example, the operation instruction information of the deposit interface may be information prompting the user to insert a bank card, enter a password, deposit cash, confirm the amount, and complete the business process in sequence based on the business process.

[0112] It is understandable that the operation instruction information corresponding to different target business interfaces may be the same or different, that is, the processing procedures corresponding to different business processing types may be the same or different.

[0113] Step 140: Display the digital human and the target business interface corresponding to the user task instruction on the business processing terminal.

[0114] In this step, the digital human is a virtual character image displayed on the display screen of the business processing terminal when the user uses the business processing terminal.

[0115] The digital human is used to output the operation instruction information corresponding to the target business interface.

[0116] The digital human can also output question and answer results corresponding to the user's task instructions.

[0117] Digital humans can output operation instruction information corresponding to the target business interface through voice and text, guiding and assisting users in handling business.

[0118] When the digital human is interacting with the user through voice, the content of the voice interaction can be displayed on the display screen of the business processing terminal in real time.

[0119] like Figure 2 As shown, after the user issues a user task instruction by manual input or voice, the business processing terminal identifies the user task instruction and determines the user's business needs.

[0120] When the business demand is business consultation, the digital human can answer the questions corresponding to the user's task instructions, that is, output the answers to the questions corresponding to the user's task instructions.

[0121] Taking the user task instruction of "How to apply for a credit card" and the target business interface as the question-and-answer interface as an example, the digital human can be displayed on the question-and-answer interface and voice output information related to applying for a credit card. For example, the digital human voice outputs "You can go to the counter with your ID card or apply through the mobile banking APP. The specific application methods are as follows:...", and the content of the digital human voice output is displayed on the question-and-answer interface.

[0122] Users can also send user task instructions to chat with digital humans.

[0123] For example, a user can send a message "Introduce yourself" to the business processing terminal. At this time, the digital human can reply to the user's question, such as "My name is A, I can assist you with deposits, remittances, withdrawals and other services."

[0124] When the business demand is business processing, the target business interface for processing the business corresponding to the user task instruction is displayed, and based on the user's subsequent new user task instructions, it is determined whether the user enters the target business processing interface to process the business.

[0125] When a user enters the target business interface to handle business, he or she can operate through voice commands or manual input, that is, by manually selecting, clicking and entering information, or by voice selection, clicking and entering information.

[0126] Operations include but are not limited to: confirm, return, next page, next step, query, return to home page, take a photo again and other specific operation instructions.

[0127] Taking the user task instruction of "I want to deposit" and the target business interface of the deposit interface as an example, the digital human can be displayed on the deposit interface, and voice output the relevant operations of the deposit interface, and display the operation content on the deposit interface.

[0128] During the actual implementation process, after the user completes the bank card insertion operation based on the operation instruction information, if the next operation is required, the user can be further prompted to enter a password, that is, the operation instruction information is output sequentially based on the user's operation until the user completes the deposit.

[0129] Continue to refer Figure 3When users are handling business through the target business interface, they can consult with the digital human in real time. For example, new user task instructions can be issued to the business handling terminal. The business handling terminal can handle the consulting questions corresponding to the new user task instructions and respond without affecting the handling process of the target business handling interface, that is, the target business interface does not change.

[0130] After the user completes the business processing based on the target business interface corresponding to the user task instruction and the operation instruction information output by the digital human, the business processing terminal can also display the recommended business, and based on the user task instruction issued by the user to the business processing terminal to process the recommended business, determine to enter the recommended business interface, or end the business processing corresponding to the user task instruction.

[0131] After the user has completed the required services, the user can also actively send an instruction to the digital person to end the service processing, or say goodbye to the digital person to end the service processing.

[0132] By having digital humans assist users with their business processing procedures, we can improve the service level and efficiency of business processing scenarios, making users more willing to enter business processing scenarios, improving the contact relationship between users and business processing scenarios, and improving business conversion rates.

[0133] The inventor discovered during the research and development process that in the related technology, a dedicated person is mainly arranged at the business handling terminal to provide one-to-one guidance to the users handling the business. However, the above method has high labor costs and does not give full play to the self-service value of the business handling terminal.

[0134] This application receives the user's first input, obtains the user task instruction, and determines the business demand corresponding to the user task instruction. Based on the actual situation of the business demand, it determines the target business interface corresponding to the business demand and the operation instruction information corresponding to the target business interface, so as to display the operation instruction information corresponding to the target business interface output by a digital human on the business processing terminal, prompt the user to perform the operation on the target business interface, assist the user in the business processing process, reduce the user's dependence on manual tellers, and do not need to arrange special personnel at the business processing terminal to provide one-on-one guidance to users who handle business, thereby reducing labor costs. The released manpower can be used in marketing and customer acquisition work to create greater work value, release the self-service value of the business processing terminal, improve business processing efficiency and services of the business processing terminal, and enhance data security.

[0135] According to the control method of the business processing terminal provided in the embodiment of the present application, by receiving user task instructions and determining the business requirements corresponding to the user task instructions, the target business interface corresponding to the user task instructions is automatically displayed based on the business requirements, and the operation instruction information corresponding to the target business interface is output through a digital human to assist users in handling business, achieve a highly simulated dialogue experience, provide users with personalized services, reduce users' dependence on manual tellers, reduce labor costs, release the self-service value of the business processing terminal, and improve business processing efficiency.

[0136] like Figure 3 As shown, in some embodiments, the business demand includes business handling; step 130 may also include:

[0137] When the business requirement is business handling, output the initial business interface corresponding to the user task instruction;

[0138] When the initial business interface is determined to be correct, the initial business interface is determined as the target business interface;

[0139] Based on the target business interface, operation instruction information corresponding to the target business interface is determined.

[0140] In this embodiment, the initial business interface is a business interface that is determined by identifying the user task instruction.

[0141] By identifying the user task instruction, one or more initial business interfaces can be determined.

[0142] During the actual execution process, precise business interface output can be performed based on user task instructions, or fuzzy business interface output can be performed.

[0143] Among them, the precise business interface output is to output an initial business interface based on the user task instructions.

[0144] The fuzzy business interface output is to output multiple initial business interfaces based on user task instructions.

[0145] Whether the first display screen outputs a precise business interface or a fuzzy business interface can be determined based on the actual situation of the user's task instruction.

[0146] While the initial service interface is displayed on the first display screen, the digital human can voice broadcast one or more initial service interfaces obtained by the service processing terminal based on the matching of the user task instructions.

[0147] Taking the user task instruction of "I want to remit money" or "I want to handle transfer business" as an example, by identifying the user task instruction, it can be accurately determined that the initial business interface is the transfer interface.

[0148] Taking the user task instruction "I want to deposit money" as an example, by identifying the user task instruction, it is impossible to determine the user's specific deposit business. The business processing terminal can output multiple initial business interfaces related to deposits.

[0149] Similarly, when the user task instruction is "I want to check my bank card data", the data type of the user's specific query cannot be determined by identifying the user task instruction. The business processing terminal can output multiple initial business interfaces related to query-type businesses. In addition, the digital human can synchronously output specific categories of multiple query-type businesses by voice, such as expenditure data query, income data query, and remittance data query.

[0150] After outputting one or more initial business interfaces, a corresponding selection button or pop-up window may be provided for the user to determine whether the output initial business interface is correct, or to select one of the multiple initial business interfaces.

[0151] During the actual execution process, the user can confirm the selection or the initial business interface through voice commands or manual clicks.

[0152] When the business processing terminal receives the user's voice command or manually clicks the corresponding command and determines that the initial business interface is correct, the initial business interface is determined as the target business interface, and the operation instruction information corresponding to the target business interface is determined based on the actual information corresponding to the target business interface.

[0153] When the business processing terminal receives the user's voice command or manually clicks the corresponding command and determines that the initial business interface is incorrect, the digital human can interact with the user to enable the user to provide more detailed user task instructions, so as to output one or more initial business interfaces based on the new user task instructions for the user to choose.

[0154] According to the control method of the business processing terminal provided in the embodiment of the present application, the initial business interface is first output based on the specific circumstances of the business needs. When it is determined that the initial business interface is correct, the initial business interface is determined as the target business interface corresponding to the processing user task instruction. The target business interface is determined from the initial business interface through the business interface actively selected by the user, thereby improving the accuracy of the determined target business interface and operation instruction information, and improving the user experience.

[0155] In some embodiments, step 140 may further include:

[0156] The first display screen of the business processing terminal displays the digital human and the target business interface corresponding to the user task instruction.

[0157] In this embodiment, the first display screen is a screen of the business processing terminal that can display a business interface.

[0158] When the business processing terminal includes a first display screen, the digital human can be displayed synchronously while the target business interface corresponding to the user task instruction is displayed on the first display screen, that is, the business processing terminal is in single-screen mode.

[0159] When the business processing terminal is in single-screen mode, the digital human can be displayed when the voice service is turned on and hidden when the voice service is turned off.

[0160] The target business interface can automatically adjust its layout based on the visibility of the digital human on the first display screen.

[0161] The display and hiding situations may include: the digital person is displayed on the first display screen and the digital person is hidden on the first display screen.

[0162] The digital human may be displayed on the left side of the first display screen by default.

[0163] The digital human may also be displayed on the right side of the first display screen by default.

[0164] Of course, in the actual implementation process, the default display position of the digital human can also be determined based on the actual situation, and this application does not limit it.

[0165] During the actual implementation process, the user can also adjust the display position and size of the digital human on the first display screen based on actual usage requirements.

[0166] According to the control method of the business processing terminal provided in the embodiment of the present application, by simultaneously displaying the digital human and the target business interface corresponding to the user task instruction on the first display screen, the user can see all the information at a glance without switching between multiple screens, and there is no need to set up an additional display screen on the business processing terminal, thereby saving costs.

[0167] In some embodiments, step 140 may further include:

[0168] The target business interface corresponding to the user task instruction is displayed on the first display screen of the business processing terminal, and the digital human is displayed on the second display screen of the business processing terminal.

[0169] In this embodiment, the second display screen is another display screen included in the business processing terminal except the first display screen.

[0170] In the case where the business processing terminal includes two display screens, the target business interface corresponding to the user task instruction can be displayed on the first display screen, and the digital human can be displayed on the second display screen.

[0171] The first display screen may be arranged below the business processing terminal, and the second display screen may be arranged above the business processing terminal.

[0172] Of course, the first display screen may also be arranged above the business processing terminal, and the second display screen may be arranged below the business processing terminal.

[0173] When the business processing terminal is in dual-screen mode, the digital human can be displayed on the second display screen all the time without being hidden, and the layout of the target business interface displayed on the first display screen does not need to be changed.

[0174] Continue to refer Figure 3 When it is determined that the user's business demand is business consultation, the second display screen of the business processing terminal can answer questions corresponding to the user's task instructions, and the first display screen of the business processing terminal can maintain the homepage initialization state.

[0175] When it is determined that the user's business need is business processing, the first display screen and the second display screen of the business processing terminal can respond simultaneously. The digital person on the second display screen informs the user of the initial business interface found. The initial business interface can be displayed on the first display screen in the form of a pop-up window for the user to confirm.

[0176] When the user selects the target business interface on the first display screen, the user is determined to enter the target business interface to conduct business. The digital person on the second display screen can voice output operation instruction information based on the operations required by the target business interface, and the first display screen updates the target business interface according to the transaction process of the target business interface (i.e., the user's operations on the target business interface).

[0177] Of course, in the actual implementation process, when the business processing terminal includes two display screens, the user can independently select the required mode, such as switching from dual-screen mode to single-screen mode, or from single-screen mode to dual-screen mode.

[0178] According to the control method of the business processing terminal provided in the embodiment of the present application, by respectively displaying the target business interface corresponding to the digital person and the user task instruction on different display screens, the amount of data displayed on each display screen is reduced, and the consistency of the layout of the target business interface is maintained, thereby improving the user experience.

[0179] In some embodiments, before step 110, the method may further include:

[0180] Acquire sensing data within a target range of the business processing terminal sent by a sensing device corresponding to the business processing terminal;

[0181] When it is determined based on the sensing data that there is a user within the target range of the service processing terminal and the user's stay time is not less than the first time length, the service processing terminal is activated.

[0182] In this embodiment, the sensing device is a device that senses in real time whether a user exists.

[0183] The sensing device may be a human body sensor, such as an infrared human body sensor, a radar human body sensor, and a microwave human body sensor.

[0184] The specific type of the sensing device can be determined based on actual conditions and is not limited in this application.

[0185] The target range is a preset range for determining whether there is a user close to the business processing terminal.

[0186] The specific setting of the target range can be determined based on actual conditions. For example, the target range can be within 1 meter of the business processing terminal or within 2 meters of the business processing terminal; this application does not limit this.

[0187] The sensing data refers to the data collected by the sensing device on whether there is a user within the target range of the business processing terminal and the length of time the user stays.

[0188] It should be noted that different types of sensing devices collect different sensing data.

[0189] For example, the data collected by an infrared human body sensor may be temperature data, and the data collected by a radar human body sensor may be microwave signals.

[0190] The first duration is a preset value for determining whether the user has passed through the business processing terminal or needs to process business through the business processing terminal.

[0191] The specific number of the first duration can be determined based on actual conditions. For example, the dwell time can be 2 seconds or 5 seconds; this application does not limit this.

[0192] During the actual execution process, the sensing device corresponding to the business processing terminal can collect sensing data within the target range of the business processing terminal in real time, and send the collected sensing data to the business processing terminal.

[0193] When the business processing terminal determines, based on the sensing data, that there is a user within 1 meter of the business processing terminal and the user stays within 1 meter of the business processing terminal for no less than 2 seconds, it is determined that the user may want to handle business. At this time, the business processing terminal can be activated.

[0194] like Figure 2As shown, when the business processing terminal is in an activated state, the digital human can proactively greet the user through voice and welcome actions, and ask about the user's needs, such as sending a message to the user saying "Hello, how can I help you?"

[0195] When the business processing terminal determines based on the sensing data that there is no user within 1 meter of the business processing terminal, or there is a user within 1 meter of the business processing terminal but the user stays within 1 meter of the business processing terminal for less than 2 seconds, it is determined that there is no user who wants to handle the business. At this time, the business processing terminal can continue to remain in standby mode.

[0196] According to the control method of the business processing terminal provided in the embodiment of the present application, the sensing data within the target range of the business processing terminal sent by the sensing device is used to determine in real time whether there is a user who needs to handle the business. When it is determined that there is a user who needs to handle the business, the business processing terminal is activated in time to inquire about the user's needs, thereby improving the user experience.

[0197] In some embodiments, after step 140, the method may further include:

[0198] When it is determined based on the sensing data that a user within the target range of the business processing terminal has left, the user's absence duration is not less than the second duration, and the business processing terminal is in a non-business state, the business processing terminal is switched to a standby state.

[0199] In this embodiment, the second time duration is a preset value for determining whether the user has left the service processing terminal.

[0200] The specific number of the second duration can be determined based on actual conditions. For example, the second duration can be 5 seconds or 7 seconds; this application does not limit this.

[0201] The business status refers to whether the business processing terminal is processing business at the current collection time.

[0202] The business status includes: being in a non-business state and being in a business state.

[0203] The non-business status means that the business processing terminal is not processing any business.

[0204] The business status means that the business processing terminal is processing business.

[0205] During the actual execution process, the sensing data sent by the sensing device can be obtained in real time. Based on the sensing data, if it is determined that a user within the target range of the business processing terminal has left and the user's absence time is not less than the second time period, the business status of the business processing terminal can be further checked. If it is determined that the business status is a non-business state, it is determined that there is no user handling business, and the business processing terminal can be switched from an activated state to a standby state.

[0206] In some embodiments, the business status of the business processing terminal can be determined by whether a bank card or certificate is inserted into the business processing terminal.

[0207] In other embodiments, the service status of the service processing terminal may also be determined by determining whether the interface of the service processing terminal is an initialization interface.

[0208] Of course, in the actual implementation process, the business status of the business processing terminal can also be determined by any other feasible method, and this application does not limit it.

[0209] Continue to refer Figure 3 When it is determined that the user has left and the business processing corresponding to the target business interface has been completed, the digital human can bid farewell to the user and return to a static state, and at the same time, the first display screen returns to the initialization interface.

[0210] When the user's absence duration is not less than the second duration and it is determined that the service processing terminal is in a service state, it can be determined that there is a user processing service, and the service processing terminal can maintain the current service state.

[0211] According to the control method of the business processing terminal provided in the embodiment of the present application, by switching the business processing terminal to a standby state when it is determined based on sensing data that the user has left and the business processing terminal is in a non-business state, energy waste is reduced, the digital human is less affected by noise, and the occurrence of unnecessary voice output is reduced, thereby improving the user experience.

[0212] In some embodiments, step 120 may further include:

[0213] Perform natural language processing on user task instructions to obtain user intent;

[0214] Based on user intent, determine the business needs corresponding to user task instructions.

[0215] In this embodiment, natural language processing is used to analyze and recognize the intention of the user's task instructions.

[0216] User intent is the result of processing user task instructions by keywords and semantic relationships.

[0217] In the actual execution process, natural language processing can be performed on user task instructions through natural language models and big models to obtain user intent, and based on user intent, the business requirements corresponding to the user task instructions can be determined.

[0218] Taking the user task instruction "How to apply for a credit card?" as an example, by analyzing and identifying the user task instruction, it can be obtained that the user's intention is that the user needs to consult the credit card application process. At this time, it can be determined that the business demand corresponding to the user task instruction is business consultation.

[0219] Taking the user task instruction "I want to remit money" as an example, by analyzing and identifying the user task instruction, it can be obtained that the user's intention is to handle remittance business. At this time, it can be determined that the business demand corresponding to the user task instruction is business handling, and the business handling category is remittance.

[0220] According to the control method of the business processing terminal provided in the embodiment of the present application, by performing natural language processing on the user task instructions, the intention corresponding to the user task instructions can be effectively identified, thereby determining the business needs corresponding to the user task instructions based on the intention corresponding to the user task instructions, so as to provide users with accurate services based on the business needs and improve the user experience.

[0221] The control method of the service processing terminal provided in the embodiment of the present application can be executed by the control device of the service processing terminal. In the embodiment of the present application, the control device of the service processing terminal is used as an example to illustrate the control method of the service processing terminal provided in the embodiment of the present application.

[0222] The embodiment of the present application also provides a control device for a business processing terminal.

[0223] like Figure 4 As shown, the control device of the business processing terminal is applied to the business processing terminal, and the device includes: a first processing module 410, a second processing module 420, a third processing module 430 and a fourth processing module 440.

[0224] The first processing module 410 is used to receive a first input from a user to a business processing terminal; the first input is used to input a user task instruction;

[0225] The second processing module 420 is used to determine the business requirement corresponding to the user task instruction in response to the first input;

[0226] The third processing module 430 is used to determine the target business interface corresponding to the business requirement and the operation instruction information corresponding to the target business interface based on the business requirement; the operation instruction information is used to instruct the user to operate the target business interface;

[0227] The fourth processing module 440 is used to display the digital human and the target business interface corresponding to the user task instruction on the business processing terminal; the digital human is used to output the operation instruction information corresponding to the target business interface.

[0228] According to the control device of the business processing terminal provided in the embodiment of the present application, by receiving user task instructions and determining the business requirements corresponding to the user task instructions, the target business interface corresponding to the user task instructions is automatically displayed based on the business requirements, and the operation instruction information corresponding to the target business interface is output through a digital human to assist the user in handling business, achieve a highly simulated dialogue experience, provide personalized services for users, reduce users' dependence on manual tellers, reduce labor costs, release the self-service value of the business processing terminal, and improve business processing efficiency.

[0229] In some embodiments, the fourth processing module 440 may also be used to:

[0230] The first display screen of the business processing terminal displays the digital human and the target business interface corresponding to the user task instruction.

[0231] In some embodiments, the fourth processing module 440 may also be used to:

[0232] The target business interface corresponding to the user task instruction is displayed on the first display screen of the business processing terminal, and the digital human is displayed on the second display screen of the business processing terminal.

[0233] In some embodiments, the business demand includes business handling; the third processing module 430 may also be used to:

[0234] When the business requirement is business handling, output the initial business interface corresponding to the user task instruction;

[0235] When the initial business interface is determined to be correct, the initial business interface is determined as the target business interface;

[0236] Based on the target business interface, operation instruction information corresponding to the target business interface is determined.

[0237] In some embodiments, the second processing module 420 may also be used to:

[0238] Perform natural language processing on user task instructions to obtain user intent;

[0239] Based on user intent, determine the business requirements corresponding to user task instructions.

[0240] In some embodiments, the apparatus may further include a fifth processing module, configured to:

[0241] Acquire sensing data within a target range of the business processing terminal sent by a sensing device corresponding to the business processing terminal;

[0242] When it is determined based on the sensing data that there is a user within the target range of the service processing terminal and the user's stay time is not less than the first time length, the service processing terminal is activated.

[0243] The control device of the business handling terminal in the embodiment of the present application can be a business handling terminal, or can be an electronic device connected to the business handling terminal in communication, or can be a component in the business handling terminal or the electronic device, such as an integrated circuit or a chip. The electronic device can be a terminal, or can be other devices other than the terminal. Exemplarily, the electronic device can be a mobile phone, a tablet computer, a laptop computer, a PDA, a car electronic device, a mobile Internet device (Mobile Internet Device, MID), an augmented reality (augmented reality, AR) / virtual reality (virtualreality, VR) device, a robot, a wearable device, an ultra-mobile personal computer (ultra-mobile personal computer, UMPC), a netbook or a personal digital assistant (personal digital assistant, PDA), etc., and can also be a server, a network attached storage (Network Attached Storage, NAS), a personal computer (personalcomputer, PC), a television (television, TV), a teller machine or a self-service machine, etc., which is not specifically limited in the embodiment of the present application.

[0244] The control device of the business processing terminal in the embodiment of the present application may be a device having an operating system. The operating system may be an Android operating system, an IOS operating system, or other possible operating systems, which are not specifically limited in the embodiment of the present application.

[0245] The control device of the business processing terminal provided in the embodiment of the present application can achieve Figures 1 to 3 To avoid repetition, the various processes implemented by the method embodiment are not described here.

[0246] The embodiment of the present application also provides a business processing terminal.

[0247] like Figure 5 As shown, the business processing terminal includes: a voice device and at least one display screen.

[0248] The business processing terminal can be a variety of different types of self-service terminals such as a banking business processing terminal and a government affairs processing terminal.

[0249] The voice device is used to receive and process the user's voice input.

[0250] The display screen is used to display the digital human and the target business interface.

[0251] like Figure 6 As shown, the voice device can receive and process the user's voice input through a variety of algorithms, such as voice wake-up algorithm, echo cancellation algorithm, far-field noise reduction algorithm, endpoint detection algorithm and speaker separation algorithm.

[0252] Speaker separation algorithms support speaker separation and voice recognition.

[0253] Continue to refer Figure 5 In some embodiments, the business processing terminal may also integrate an ASR system, an NLP system, a data transmission module, and a business processing module.

[0254] The ASR system is used to process received audio data and output text data corresponding to the audio data.

[0255] Multiple algorithms can be integrated into the ASR system.

[0256] The algorithms integrated by the ASR system include but are not limited to: ASR algorithm and endpoint detection algorithm.

[0257] Among them, ASR algorithms may include: Paraformer and Transformer, etc.

[0258] Endpoint detection algorithms may include: Voice Activity Detection Algorithm (Silero).

[0259] The NLP system is used to perform intent analysis on the text data output by the ASR system to obtain the intent corresponding to the text data.

[0260] The NLP system can perform intent recognition through a variety of algorithms, such as speech analysis algorithm, scene judgment algorithm, intent recognition algorithm, semantic understanding algorithm, and intelligent error correction algorithm.

[0261] Intent recognition includes domain recognition and intent recognition.

[0262] The accuracy of domain identification and intent identification is no less than 95%.

[0263] NLP systems can integrate multiple algorithms.

[0264] The algorithms integrated in the NLP system include but are not limited to: text intent classification algorithm, transfer learning algorithm, cross-domain adaptation algorithm and explainability algorithm.

[0265] Algorithms for processing user task instructions may also include: voiceprint recognition algorithm, entity extraction algorithm, part-of-speech tagging algorithm, punctuation recognition algorithm and text error correction algorithm.

[0266] Among them, the voiceprint recognition algorithm may include: Gaussian mixture model-universal background model (GMM-UBM) and deep neural network i-vector (DNNi-vector).

[0267] like Figure 7 As shown, voice wake-up supports user task instruction wake-up with an accuracy rate of no less than 95%.

[0268] Speech recognition supports Chinese and English speech recognition, and the sentence recognition accuracy is not less than 85%, and the word accuracy is not less than 95%.

[0269] The business processing terminal can also support real-time and offline text-to-speech.

[0270] The business processing terminal can quickly respond to user task instructions, with the response time not exceeding 1 second.

[0271] During the actual execution process, user task instructions can also be marked through a variety of tools.

[0272] The various tools include, but are not limited to: speech data annotation tools, speech phrase data annotation tools, speech synthesis tools, and text annotation tools.

[0273] The business processing module is used to process the user's operation data on the business processing terminal.

[0274] The business processing module can call the digital human and the target business interface based on the intent corresponding to the text data.

[0275] In some embodiments, the business processing terminal may further include: a fingerprint scanning device.

[0276] The fingerprint scanning device is used to verify the user's fingerprint to improve the security of the business processing process.

[0277] In some embodiments, the business processing terminal may further include: a sensing device.

[0278] The sensing device is used to collect sensing data within the target range of the business processing terminal.

[0279] The computing platform of the business processing terminal can be a non-domestic platform or a domestically created platform.

[0280] The specific choice of computing platform can be determined based on actual conditions and is not limited in this application.

[0281] According to the business processing terminal provided in the embodiment of the present application, by receiving user task instructions and determining the business needs corresponding to the user task instructions, based on the business needs, the target business interface corresponding to the user task instructions is automatically displayed, and the operation instruction information corresponding to the target business interface is output through a digital human to assist users in handling business, achieve a highly simulated dialogue experience, provide users with personalized services, reduce users' dependence on manual tellers, reduce labor costs, release the self-service value of the business processing terminal, and improve business processing efficiency.

[0282] In some embodiments, Figure 8 As shown, an embodiment of the present application also provides an electronic device 800, including a processor 801, a memory 802, and a computer program stored in the memory 802 and executable on the processor 801. When the program is executed by the processor 801, each process of the control method embodiment of the above-mentioned business processing terminal is implemented, and the same technical effect can be achieved. To avoid repetition, it will not be repeated here.

[0283] It should be noted that the electronic devices in the embodiments of the present application include the mobile electronic devices and non-mobile electronic devices mentioned above.

[0284] An embodiment of the present application also provides a non-transitory computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the various processes of the control method embodiment of the above-mentioned business processing terminal are implemented, and the same technical effect can be achieved. To avoid repetition, it will not be repeated here.

[0285] The processor is the processor in the electronic device described in the above embodiment. The readable storage medium includes a computer readable storage medium, such as a computer read-only memory ROM, a random access memory RAM, a magnetic disk or an optical disk.

[0286] An embodiment of the present application also provides a computer program product, including a computer program, which implements the control method of the above-mentioned business processing terminal when executed by a processor.

[0287] The processor is the processor in the electronic device described in the above embodiment. The readable storage medium includes a computer readable storage medium, such as a computer read-only memory ROM, a random access memory RAM, a magnetic disk or an optical disk.

[0288] An embodiment of the present application further provides a chip, which includes a processor and a communication interface, wherein the communication interface is coupled to the processor, and the processor is used to run programs or instructions to implement the various processes of the control method embodiment of the above-mentioned business processing terminal, and can achieve the same technical effect. To avoid repetition, it will not be repeated here.

[0289] It should be understood that the chip mentioned in the embodiments of the present application can also be called a system-level chip, a system chip, a chip system or a system-on-chip chip, etc.

[0290] It should be noted that, in this article, the terms "comprise", "include" or any other variant thereof are intended to cover non-exclusive inclusion, so that the process, method, article or device including a series of elements includes not only those elements, but also includes other elements not explicitly listed, or also includes elements inherent to such process, method, article or device. In the absence of further restrictions, the elements defined by the sentence "comprise one..." do not exclude the presence of other identical elements in the process, method, article or device including the element. In addition, it should be pointed out that the scope of the methods and devices in the embodiments of the present application is not limited to performing functions in the order shown or discussed, and may also include performing functions in a substantially simultaneous manner or in reverse order according to the functions involved, for example, the described method may be performed in an order different from that described, and various steps may also be added, omitted, or combined. In addition, the features described with reference to certain examples may be combined in other examples.

[0291] Through the description of the above implementation methods, those skilled in the art can clearly understand that the above-mentioned embodiment methods can be implemented by means of software plus a necessary general hardware platform, and of course by hardware, but in many cases the former is a better implementation method. Based on such an understanding, the technical solution of the present application, or the part that contributes to the relevant technology, can be embodied in the form of a computer software product, which is stored in a storage medium (such as ROM / RAM, a disk, or an optical disk), and includes a number of instructions for a terminal (which can be a mobile phone, a computer, a server, or a network device, etc.) to execute the methods described in each embodiment of the present application.

[0292] The embodiments of the present application are described above in conjunction with the accompanying drawings, but the present application is not limited to the above-mentioned specific implementation methods. The above-mentioned specific implementation methods are merely illustrative and not restrictive. Under the guidance of the present application, ordinary technicians in this field can also make many forms without departing from the purpose of the present application and the scope of protection of the claims, all of which are within the protection of the present application.

[0293] In the description of this specification, the description with reference to the terms "one embodiment", "some embodiments", "illustrative embodiments", "examples", "specific examples", or "some examples" means that the specific features, structures, materials, or characteristics described in conjunction with the embodiment or example are included in at least one embodiment or example of the present application. In this specification, the schematic representation of the above terms does not necessarily refer to the same embodiment or example. Moreover, the specific features, structures, materials, or characteristics described may be combined in any one or more embodiments or examples in a suitable manner.

[0294] Although the embodiments of the present application have been shown and described, those skilled in the art will appreciate that various changes, modifications, substitutions and variations may be made to the embodiments without departing from the principles and spirit of the present application, and that the scope of the present application is defined by the claims and their equivalents.

Claims

1. A control method for a business handling terminal, characterized in that: Applied to a business processing terminal; the method comprises: Receiving a first input from a user to the business processing terminal; the first input is used to input a user task instruction; In response to the first input, determining a business requirement corresponding to the user task instruction; Based on the business requirement, determining a target business interface corresponding to the business requirement and operation instruction information corresponding to the target business interface; the operation instruction information is used to instruct the user to operate the target business interface; The digital human and the target business interface corresponding to the user task instruction are displayed on the business processing terminal; the digital human is used to output operation instruction information corresponding to the target business interface.

2. The control method of the business processing terminal according to claim 1, characterized in that: The displaying of the digital human and the target business interface corresponding to the user task instruction at the business processing terminal includes: The digital human and the target business interface corresponding to the user task instruction are displayed on the first display screen of the business processing terminal.

3. The control method of the business processing terminal according to claim 1, characterized in that: The displaying of the digital human and the target business interface corresponding to the user task instruction at the business processing terminal includes: The target business interface corresponding to the user task instruction is displayed on the first display screen of the business processing terminal, and the digital human is displayed on the second display screen of the business processing terminal.

4. The control method of the business processing terminal according to any one of claims 1 to 3, characterized in that: The business requirement includes business handling; the determining, based on the business requirement, a target business interface corresponding to the business requirement and operation instruction information corresponding to the target business interface includes: In the case where the business demand is the business handling, outputting an initial business interface corresponding to the user task instruction; When it is determined that the initial service interface is correct, determining the initial service interface as the target service interface; Based on the target business interface, operation instruction information corresponding to the target business interface is determined.

5. The control method of the business processing terminal according to any one of claims 1 to 3, characterized in that: The determining, in response to the first input, a business requirement corresponding to the user task instruction includes: Performing natural language processing on the user task instruction to obtain the user intention; Based on the user intention, a business requirement corresponding to the user task instruction is determined.

6. The control method of the business processing terminal according to any one of claims 1 to 3, characterized in that: Before receiving a first input from a user to the business processing terminal, the method further includes: Acquire sensing data within a target range of the business processing terminal sent by a sensing device corresponding to the business processing terminal; When it is determined based on the sensing data that the user exists within the target range of the service processing terminal and the user's stay time is not less than the first time length, the service processing terminal is activated.

7. A control device for a business handling terminal, characterized in that: Applicable to a business processing terminal; the device comprises: A first processing module, configured to receive a first input from a user to the business processing terminal; the first input is used to input a user task instruction; A second processing module, configured to determine, in response to the first input, a business requirement corresponding to the user task instruction; A third processing module is used to determine, based on the business requirement, a target business interface corresponding to the business requirement and operation instruction information corresponding to the target business interface; the operation instruction information is used to instruct the user to operate the target business interface; The fourth processing module is used to display the digital human and the target business interface corresponding to the user task instruction on the business processing terminal; the digital human is used to output the operation instruction information corresponding to the target business interface.

8. A business handling terminal, characterized in that: include: Voice devices; at least one display screen, each of which is electrically connected to the voice device; The business processing terminal processes business based on the control method for the business processing terminal according to any one of claims 1-6.

9. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that: When the processor executes the program, the control method of the business processing terminal according to any one of claims 1 to 6 is implemented.

10. A non-transitory computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the control method of the business processing terminal as described in any one of claims 1 to 6 is implemented.

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