A way of handling waybill transactions and apparatus

Abstract

The application discloses a kind of waybill service processing method and device, it is related to express technology field.The specific embodiment of the method includes: according to pick-up terminal responds to receiving order information of the feedback of to-be-picked-up waybill, to pick-up terminal sends the first instruction of verifying to-be-verified item corresponding to to-be-picked-up waybill;Receive the to-be-verified item corresponding to the verification pass information that pick-up terminal feeds back to the first instruction;According to verification pass information, determine whether to-be-verified item is all passed verification;In the case where to-be-verified item is all passed verification, send the first prompt information of meeting pick-up standard to pick-up terminal, to make pick-up terminal according to the pick-up operation of the first prompt information to to-be-picked-up waybill.Pick-up of the embodiment makes the risk of waybill controllable, reduces the complaint rate of customer, provides basis for handling unreasonable complaint, improves the processing efficiency of waybill service as a whole, and improves customer experience.

Description

TECHNICAL FIELD

[0001] The present application relates to the express delivery technical field, and in particular to a way and device for processing express delivery business. BACKGROUND

[0002] Currently, the reverse collection of express delivery, i.e. the collection in the scenario of customer return, is operated according to the forward collection, i.e. the express delivery collection flow in the scenario of non-return. The returned goods of the reverse collection of express delivery often do not meet the return regulations of the merchant, which may result in the refusal of the merchant and the complaint of the customer. Therefore, the current reverse collection flow of express delivery lacks risk control measures, which is not conducive to handling unreasonable complaints of the customer, reduces the processing efficiency of express delivery business, and affects the customer experience. SUMMARY

[0003] Therefore, the embodiments of the present application provide a way and device for processing express delivery business. The way for processing express delivery business comprises the following steps: according to the order receiving information fed back by a collection terminal in response to receiving a to-be-collected express delivery, sending a first instruction for verifying the to-be-verified items corresponding to the to-be-collected express delivery to the collection terminal; receiving the verification pass information corresponding to the to-be-verified items fed back by the collection terminal in response to the first instruction; determining whether all the to-be-verified items pass the verification according to the verification pass information; and in the case that all the to-be-verified items pass the verification, sending first prompt information meeting the collection standard to the collection terminal, so that the collection terminal performs a collection operation on the to-be-collected express delivery according to the first prompt information. Thus, the to-be-verified items corresponding to the to-be-collected express delivery are verified, and the collection is performed after the verification is successful, so that the risk of express delivery collection is controllable, the complaint rate of the customer is reduced, the basis for handling unreasonable complaints is provided, the processing efficiency of express delivery business is improved as a whole, and the customer experience is improved.

[0004] To achieve the above object, according to one aspect of the embodiments of the present application, a way for processing express delivery business is provided.

[0005] The way for processing express delivery business comprises the following steps: according to the order receiving information fed back by a collection terminal in response to receiving a to-be-collected express delivery, sending a first instruction for verifying the to-be-verified items corresponding to the to-be-collected express delivery to the collection terminal; receiving the verification pass information corresponding to the to-be-verified items fed back by the collection terminal in response to the first instruction; determining whether all the to-be-verified items pass the verification according to the verification pass information; and in the case that all the to-be-verified items pass the verification, sending first prompt information meeting the collection standard to the collection terminal, so that the collection terminal performs a collection operation on the to-be-collected express delivery according to the first prompt information.

[0006] Optionally, the sending, according to the order receiving terminal, the first instruction of verifying the to-be-verified item corresponding to the to-be-picked-up waybill to the order receiving terminal in response to receiving the order receiving information of the to-be-picked-up waybill comprises: determining a picking type corresponding to the to-be-picked-up waybill according to the order receiving information; the picking type comprises forward picking and reverse picking; in a case where the picking type is reverse picking, determining the to-be-verified item corresponding to the to-be-picked-up waybill; the to-be-verified item comprises one or more of an article package, an accessory, an article appearance, an article invoice and a cargo acceptance sheet corresponding to the to-be-picked-up waybill; and sending the first instruction of verifying the to-be-verified item to the order receiving terminal.

[0007] Optionally, the to-be-verified item is pre-configured by a merchant corresponding to the to-be-picked-up waybill.

[0008] Optionally, the method further comprises: in a case where the to-be-verified item part fails to pass the verification, sending, to the order receiving terminal, a second instruction of uploading graphic information corresponding to the to-be-verified item that fails to pass the verification.

[0009] Optionally, the method further comprises: in a case where the to-be-verified item part fails to pass the verification, sending, to the order receiving terminal, a contact manner corresponding to an emergency processing terminal, so that the order receiving terminal contacts the emergency processing terminal through the contact manner to determine a processing measure of the to-be-picked-up waybill.

[0010] Optionally, the method further comprises: in a case where the to-be-verified item part fails to pass the verification and the order receiving terminal feeds back the confirmation order receiving information, sending, to the order receiving terminal, second prompt information of whether to confirm picking up in a case where the to-be-verified item part fails to pass the verification.

[0011] To achieve the above object, according to another aspect of the embodiment of the present application, a waybill service processing method is provided.

[0012] The waybill service processing method of the embodiment of the present application comprises: in response to receiving a to-be-picked-up waybill, sending order receiving information corresponding to the to-be-picked-up waybill to a waybill management system; receiving a first instruction of verifying a to-be-verified item corresponding to the to-be-picked-up waybill fed back by the waybill management system for the order receiving information; sending, to the waybill management system, verification passing information corresponding to the to-be-verified item according to the first instruction; receiving prompt information of meeting a picking standard fed back by the waybill management system for the verification passing information; and performing a picking operation on the to-be-picked-up waybill according to the prompt information.

[0013] Optionally, the sending, according to the first indication, of the information of passing verification corresponding to the item to be verified to the waybill management system comprises: determining the item to be verified included in the first indication; the item to be verified comprises one or more of the item packaging, the accessory, the appearance of the item, the invoice of the item and the cargo acceptance sheet corresponding to the to-be-picked-up waybill; and uploading, according to the item to be verified, the information of passing verification corresponding to the item to be verified to the waybill management system.

[0014] Optionally, the item to be verified is pre-configured by a merchant corresponding to the to-be-picked-up waybill.

[0015] Optionally, the method further comprises: receiving a second indication of uploading the graphic and text information corresponding to the item to be verified that fails to pass verification, which is fed back by the waybill management system; and uploading the graphic and text information corresponding to the item to be verified that fails to pass verification, according to the second indication.

[0016] Optionally, a contact manner corresponding to an emergency processing terminal is received, which is fed back by the waybill management system; and a processing measure of the to-be-picked-up waybill is determined by contacting the emergency processing terminal according to the contact manner.

[0017] To achieve the above object, according to another aspect of the embodiment of the present application, a waybill service processing device is provided.

[0018] The waybill service processing device of the embodiment of the present application comprises: a verification module, configured to send, according to a pickup terminal, a first indication of verifying an item to be verified corresponding to a to-be-picked-up waybill to the pickup terminal in response to receiving order information fed back by the to-be-picked-up waybill; receive information of passing verification corresponding to the item to be verified, which is fed back by the pickup terminal in response to the first indication; and determine whether the item to be verified all pass verification according to the information of passing verification; and a first picking module, configured to send, in the case that the item to be verified all pass verification, first prompt information meeting a picking standard to the pickup terminal, so that the pickup terminal performs a picking operation on the to-be-picked-up waybill according to the first prompt information.

[0019] To achieve the above object, according to another aspect of the embodiment of the present application, a pickup terminal is provided.

[0020] The terminal for collecting consignments according to an embodiment of the present application comprises: a sending module configured to send order information corresponding to a to-be-collected consignment note to a consignment note management system in response to receiving the to-be-collected consignment note; a receiving module configured to receive a first indication of to-be-inspected items corresponding to the to-be-collected consignment note, which is fed back by the consignment note management system in response to the order information; the sending module is further configured to send inspection pass information corresponding to the to-be-inspected items to the consignment note management system according to the first indication; the receiving module is further configured to receive prompt information of meeting collection standards, which is fed back by the consignment note management system in response to the inspection pass information; and a second collection module configured to perform a collection operation on the to-be-collected consignment note according to the prompt information.

[0021] To achieve the above object, according to another aspect of the present application, a consignment note service processing system is provided.

[0022] The consignment note service processing system according to an embodiment of the present application comprises: a consignment note service processing device and a terminal for collecting consignments, wherein,

[0023] The terminal for collecting consignments feeds back order information to the consignment note service processing device in response to receiving a to-be-collected consignment note, the consignment note service processing device sends a first indication of to-be-inspected items corresponding to the to-be-collected consignment note to the terminal for collecting consignments according to the order information, the terminal for collecting consignments feeds back inspection pass information corresponding to the to-be-inspected items to the consignment note service processing device according to the first indication, the consignment note service processing device determines whether all the to-be-inspected items pass the inspection according to the inspection pass information, and sends first prompt information of meeting collection standards to the terminal for collecting consignments in the case that all the to-be-inspected items pass the inspection, and the terminal for collecting consignments performs a collection operation on the to-be-collected consignment note according to the first prompt information.

[0024] To achieve the above object, according to another aspect of the present application, a server is provided.

[0025] The server according to an embodiment of the present application comprises: one or more processors; and a storage device configured to store one or more programs, which, when executed by the one or more processors, cause the one or more processors to implement a consignment note service processing method according to an embodiment of the present application.

[0026] To achieve the above object, according to another aspect of the present application, a computer readable storage medium is provided.

[0027] The computer readable storage medium according to an embodiment of the present application has a computer program stored thereon, which, when executed by a processor, implements a consignment note service processing method according to an embodiment of the present application.

[0028] An embodiment of the above application has the following advantages or beneficial effects: by sending a first instruction of verifying the to-be-verified item corresponding to the to-be-picked-up waybill to the picking terminal according to the picking terminal responding to the order information of the to-be-picked-up waybill feedback received; receiving the verification pass information of the to-be-verified item corresponding to the first instruction feedback by the picking terminal; determining whether the to-be-verified item passes verification according to the verification pass information; in the case that the to-be-verified item passes verification, sending the first prompt information of meeting the picking standard to the picking terminal, so that the picking terminal performs the picking operation on the to-be-picked-up waybill according to the first prompt information. Thus, by verifying the to-be-verified item corresponding to the to-be-picked-up waybill and picking after verification, the risk of waybill picking is controllable, the complaint rate of the customer is reduced, the basis for handling unreasonable complaints is provided, the processing efficiency of the waybill business is improved as a whole, and the customer experience is improved.

[0029] The further effects of the above non-conventional optional mode will be described in the following in combination with the specific embodiments. BRIEF DESCRIPTION OF DRAWINGS

[0030] The accompanying drawings are used to better understand the application and do not constitute undue limitations on the application. Among them:

[0031] Figure 1 is a schematic diagram of the main steps of a waybill business processing method according to an embodiment of the application;

[0032] Figure 2a is a schematic diagram of a user return overall processing flow according to an embodiment of the application;

[0033] Figure 2b is a schematic diagram of an operation interface of a picking terminal verifying a to-be-verified item according to an embodiment of the application;

[0034] Figure 2c is a schematic diagram of an operation interface of a picking terminal uploading graphic information according to an embodiment of the application;

[0035] Figure 2d is a schematic diagram of an operation interface of a picking terminal confirming picking according to an embodiment of the application;

[0036] Figure 3 is a schematic diagram of the main steps of determining the to-be-verified item corresponding to the to-be-picked-up waybill according to an embodiment of the application;

[0037] Figure 4 is a schematic diagram of the main steps of a waybill business processing method according to an embodiment of the application;

[0038] Figure 5is a schematic diagram of main steps of determining a to-be-verified item corresponding to a to-be-collected waybill according to an embodiment of the present application;

[0039] Figure 6 is a schematic diagram of main modules of a waybill service processing device according to an embodiment of the present application;

[0040] Figure 7 is a schematic diagram of main modules of a pick-up terminal according to an embodiment of the present application;

[0041] Figure 8 is a schematic diagram of main modules of a waybill service processing system according to an embodiment of the present application;

[0042] Figure 9 is an exemplary system architecture diagram to which embodiments of the present application can be applied;

[0043] Figure 10 is a structural schematic diagram of a computer system of a terminal device or a server suitable for implementing embodiments of the present application. DETAILED DESCRIPTION

[0044] Exemplary embodiments of the present application are described below with reference to the accompanying drawings, which include various details of the embodiments of the present application to assist in understanding, which should be considered in their context only. Therefore, those of ordinary skill in the art should recognize that various changes and modifications can be made to the embodiments described herein without departing from the scope and spirit of the present application. Also, for the sake of clarity and conciseness, descriptions of well-known functions and structures are omitted in the following description.

[0045] It should be noted that in the technical solutions of the present disclosure, the collection, collection, update, analysis, processing, use, transmission, storage, etc. of user personal information involved in the technical solutions comply with relevant laws and regulations, are used for legal purposes, and do not violate public order and good customs. Necessary measures are taken to prevent illegal access to user personal information data, and to maintain user personal information security, network security and national security.

[0046] It should be noted that in the case of no conflict, the embodiments of the present application and the technical features in the embodiments can be combined with each other.

[0047] Figure 1 is a schematic diagram of main steps of a waybill service processing method according to an embodiment of the present application.

[0048] As Figure 1 shown, the waybill service processing method of the present embodiment mainly includes the following steps:

[0049] Step S101: According to the order receiving terminal responding to receiving the order information of the to-be-picked-up waybill feedback, a first instruction of verifying the to-be-verified item corresponding to the to-be-picked-up waybill is sent to the order receiving terminal. The embodiment of the present application is applied to a waybill management system, and the waybill business management method of the embodiment of the present application is mainly described taking the waybill of reverse pick-up as an example. After the user initiates a return application on the client, the merchant side clicks to agree to return after the user's return application, the waybill management system receives the corresponding to-be-picked-up waybill (hereinafter referred to as waybill), and pushes the waybill to the corresponding order receiving terminal. The order receiving terminal confirms the order on the order receiving terminal, and the waybill management system receives the order information feedback from the order receiving terminal, and instructs the order receiving terminal to verify the to-be-verified item corresponding to the waybill, such as the item packaging, accessories, item appearance, item invoice and / or cargo receipt, that is, to check whether the item packaging is damaged, whether the accessories are complete, whether the item appearance has scratches, whether the invoice is retained, whether the cargo receipt is retained, etc. It can be understood that the to-be-verified items corresponding to different waybills can be flexibly set according to actual conditions. If the verification is passed, the order receiving terminal confirms the pick-up, and if the verification is not passed, the order receiving terminal contacts the emergency contact person to determine the processing method of the waybill, such as canceling the waybill. The overall process of user return is as shown in Figure 2a

[0050] For the user to send a letter in the return scene and the non-return scene, the to-be-verified item that the order receiving terminal needs to verify is different. In the optional embodiment of the present application, the first instruction of verifying the to-be-verified item corresponding to the to-be-picked-up waybill according to the order receiving terminal responding to receiving the order information of the to-be-picked-up waybill feedback is sent to the order receiving terminal, including steps S301-S302, as shown in Figure 3

[0051] Step S301: According to the order information, the pick-up type corresponding to the to-be-picked-up waybill is determined; the pick-up type includes forward pick-up and reverse pick-up;

[0052] Step S302: In the case where the pick-up type is reverse pick-up, the to-be-verified item corresponding to the to-be-picked-up waybill is determined; the to-be-verified item includes one or more of the item packaging, accessories, item appearance, item invoice and cargo receipt corresponding to the to-be-picked-up waybill;

[0053] ​​Step S303: sending the first indication of the item to be verified to the pickup terminal. The order management system determines whether the order is a return order or a non-return order according to the order information of the pickup terminal, and in the case of a return order, sends the pickup terminal the verification indication corresponding to the return order, indicating that the pickup terminal verifies the item to be verified corresponding to the order. The item to be verified corresponding to the return order can include one or more of the order corresponding to the item packaging, accessories, item appearance, item invoice and cargo acceptance sheet, wherein the accessories can include warranty card, battery, charger, instruction manual, power supply, hanging tag, etc.

[0054] The item to be verified corresponding to the return order can be configured by the order management system according to general conditions, or can be configured by the merchant corresponding to the order according to the characteristics of its goods. Therefore, in the alternative embodiment of the present application, the item to be verified is pre-configured by the merchant corresponding to the order to be picked up.

[0055] Step S102: receiving the verification pass information corresponding to the item to be verified fed back by the pickup terminal for the first indication. After receiving the verification indication sent by the order management system, the pickup terminal verifies the item to be verified corresponding to the order according to the verification indication, such as checking whether the item packaging is damaged, whether the accessories are complete, whether the item appearance has scratches, whether the invoice is kept, whether the cargo acceptance sheet is kept, etc., and after checking the item to be verified that passes the verification on the pickup terminal (as shown in Figure 2b ), clicking on the confirmation to generate the verification pass information, and sending the verification pass information to the order management system.

[0056] Step S103: determining whether the items to be verified pass the verification according to the verification pass information. The order management system receives the verification pass information and determines whether the items to be verified included in the verification pass information are all the items to be verified corresponding to the order. If so, it is determined that the items to be verified corresponding to the order pass the verification, i.e. meet the pickup standard, and can be picked up; if not, the item to be verified that does not pass the verification is determined, and the pickup terminal is instructed to take a photo of the item to be verified that does not pass the verification and upload the photo, such as the item to be verified that does not pass the verification is the item appearance, the pickup staff needs to take a photo of the damaged part or the scratch part of the item appearance according to the instruction, and upload the photo to the order management system as an archive material, as shown in Figure 2b .

[0057] Step S104: in the case that all the to-be-verified items pass the verification, sending first prompt information conforming to the pickup standard, such as whether to confirm the pickup, to the pickup terminal, so that the pickup terminal performs a pickup operation on the to-be-picked-up waybill according to the first prompt information. When all the to-be-verified items corresponding to the waybill pass the verification, the waybill management system sends prompt information conforming to the pickup standard, such as whether to confirm the pickup, to the pickup terminal, and the pickup terminal performs a pickup operation on the waybill according to the prompt information, such as clicking a confirm pickup button, as shown in Figure 2c

[0058] In an optional embodiment of the present application, the method further comprises: in the case that the to-be-verified items do not pass the verification, sending second instructions to the pickup terminal to upload the graphic and text information corresponding to the to-be-verified items that do not pass the verification. When at least one of the to-be-verified items corresponding to the waybill does not pass the verification, the waybill management system instructs the pickup terminal to upload the graphic and text information corresponding to the to-be-verified item. For example, the to-be-verified item that does not pass the verification is an invoice, and the pickup staff selects a missing invoice option or inputs content indicating a missing invoice at the to-be-verified item on the pickup terminal. For another example, the to-be-verified item is the appearance of the item, and the pickup staff is instructed to take a photo of the dirty or scratched part of the appearance of the item and upload the photo to the waybill management system as an archive, as shown in Figure 2b

[0059] In an optional embodiment of the present application, the method further comprises: in the case that the to-be-verified items do not pass the verification, sending the contact information corresponding to the emergency processing terminal to the pickup terminal, so that the pickup terminal contacts the emergency processing terminal through the contact information to determine the processing measure for the to-be-picked-up waybill. In addition to instructing the pickup staff to upload the graphic and text information of the to-be-verified item that does not pass the verification, the contact information of the emergency contact person is also sent to the pickup staff, as shown in Figure 2b

[0060] In an optional embodiment of the present application, the method further comprises: in the case that the to-be-verified items do not pass the verification and the pickup terminal feeds back the confirm order information, sending second prompt information of whether to confirm the pickup to the pickup terminal, as shown in Figure 2d ​​​The courier clicks the button of confirming the collection of the parcel, and the parcel management system displays the information of the parcel on the parcel terminal, and displays the information of whether to confirm the collection of the parcel on the parcel terminal, so as to make the courier further confirm whether to collect the parcel. Figure 2d

[0061] Figure 4 The figure is a schematic diagram of main steps of the parcel service processing method according to an embodiment of the present application.

[0062] As shown in Figure 4 The parcel service processing method according to an embodiment of the present application mainly includes the following steps:

[0063] Step S401: In response to receiving the parcel to be collected, the parcel management system is sent the order information corresponding to the parcel to be collected. After the parcel terminal receives the parcel to be collected pushed by the parcel management system, the order button is clicked to generate the order information, and the order information is fed back to the parcel management system.

[0064] Step S402: The first indication of the parcel management system for the order information is received, and the to-be-inspected item corresponding to the parcel to be collected is inspected. The parcel management system instructs the courier to inspect the to-be-inspected item corresponding to the parcel, such as the item packaging, accessories, item appearance, item invoice and / or cargo inspection sheet, that is, to check whether the item packaging is damaged, whether the accessories are complete, whether the item appearance has scratches, whether the invoice is kept, whether the cargo inspection sheet is kept, etc. It can be understood that the to-be-inspected item corresponding to different parcels can be flexibly set according to actual conditions. If the inspection is passed, the courier can confirm the collection on the parcel terminal, and if the inspection is not passed, the courier can refuse the collection on the parcel terminal.

[0065] Step S403: The to-be-inspected item corresponding to the inspection passed information is sent to the parcel management system according to the first indication. In an optional embodiment of the present application, the to-be-inspected item corresponding to the inspection passed information is sent to the parcel management system according to the first indication, including steps S501-S502, as shown in Figure 5

[0066] Step S501: Determine the to-be-inspected item included in the first indication; the to-be-inspected item includes one or more of the item packaging, accessories, item appearance, item invoice and cargo inspection sheet corresponding to the parcel to be collected;

[0067] ​​Step S502: uploading, according to the to-be-inspected item, the inspection passing information corresponding to the to-be-inspected item to the waybill management system. The waybill management system determines, according to the order receiving information of the pick-up terminal, whether the waybill is a return waybill or a non-return waybill, and in the case of the return waybill, sends an inspection instruction corresponding to the return waybill to the pick-up terminal, instructing the pick-up terminal to inspect the to-be-inspected item corresponding to the waybill. The to-be-inspected item corresponding to the return waybill can include one or more of the item packaging, accessories, item appearance, item invoice and cargo acceptance sheet corresponding to the waybill.

[0068] The to-be-inspected item corresponding to the return waybill can be configured by the logistics company according to general conditions, or configured by the merchant corresponding to the waybill according to the characteristics of its goods. Therefore, in an optional embodiment of the present application, the to-be-inspected item is pre-configured by the merchant corresponding to the to-be-picked-up waybill.

[0069] After receiving the inspection instruction sent by the waybill management system, the pick-up terminal inspects the to-be-inspected item corresponding to the item of the waybill according to the inspection instruction, such as checking whether the item packaging is damaged, whether the accessories are complete, whether the item appearance has scratches, whether the invoice is kept, whether the cargo acceptance sheet is kept, etc., and after checking the to-be-inspected item that passes the inspection on the pick-up terminal and clicking confirmation, the inspection passing information is generated and sent to the waybill management system.

[0070] The waybill management system receives the inspection passing information, determines whether the to-be-inspected item included in the inspection passing information is all the to-be-inspected items corresponding to the waybill, if yes, determines that all the to-be-inspected items corresponding to the waybill pass the inspection, i.e. meet the pick-up standard, and can be picked up; if not, determines the to-be-inspected item that does not pass the inspection, and instructs the pick-up terminal to take a photo of the to-be-inspected item that does not pass the inspection and upload the photo, such as the to-be-inspected item is the item appearance, the pick-up staff needs to take a photo of the scratch on the item appearance according to the instruction, and upload the photo to the waybill management system as an archival material.

[0071] Step S404: receiving the prompt information fed back by the waybill management system for the inspection passing information that meets the pick-up standard.

[0072] Step S405: picking up the to-be-picked-up waybill according to the prompt information. When all the to-be-inspected items corresponding to the waybill pass the inspection, the waybill management system sends the prompt information that meets the pick-up standard to the pick-up terminal, and the pick-up terminal picks up the item of the waybill according to the prompt information, as shown in FIG. 5. Figure 2c

[0073] ​In an optional embodiment of the present invention, the method further includes: receiving a second instruction from the waybill management system to upload graphic and textual information corresponding to the unverified items to be verified; and uploading the graphic and textual information corresponding to the unverified items to be verified according to the second instruction. When at least one of the unverified items corresponding to the waybill fails verification, the waybill management system instructs the pickup terminal to upload the graphic and textual information corresponding to that verification item. For example, if the unverified item is an invoice, the pickup clerk selects the "missing invoice" option or enters the content indicating a missing invoice at the unverified item location on the pickup terminal. Another example is if the unverified item is the appearance of the item; the pickup clerk is instructed to take photos of any scratches on the item's appearance and upload the photos to the waybill management system for archiving purposes. Figure 2b As shown.

[0074] In an optional embodiment of the present invention, the contact information corresponding to the emergency processing terminal fed back by the waybill management system is received; the emergency processing terminal is contacted according to the contact information to determine the handling measures for the waybill to be collected. In addition to instructing the pickup clerk to upload the image and text information of the unverified items to be verified, the contact information of an emergency contact person is also sent to the pickup clerk. The emergency contact person is generally the manager of the express transfer station corresponding to the pickup clerk, so that the pickup clerk can consult the manager on how to handle the corresponding waybill if the unverified items fail verification. The pickup clerk may refuse to accept the waybill according to the manager's instructions, or contact the corresponding merchant according to the manager's instructions and accept or refuse to accept the waybill according to the merchant's instructions.

[0075] If the items to be verified have not been fully verified, and the pickup clerk clicks the confirm pickup button intentionally or unintentionally, the waybill management system will display a prompt message indicating that the verification has failed on the pickup terminal, and will also display whether the pickup has been confirmed, so that the pickup clerk can further confirm whether to accept the pickup.

[0076] According to the consignment note service processing method of the embodiment of the present application, the consignment terminal is sent the first instruction of verifying the to-be-verified items corresponding to the to-be-picked-up consignment note according to the order information fed back by the consignment terminal in response to receiving the to-be-picked-up consignment note, the to-be-verified items corresponding to the first instruction are fed back by the consignment terminal, the to-be-verified items are determined to be verified according to the verification pass information, the first prompt information meeting the picking-up standard is sent to the consignment terminal in the case that the to-be-verified items all pass the verification, and the consignment terminal performs the picking-up operation on the to-be-picked-up consignment note according to the first prompt information. Thus, the to-be-picked-up consignment note is verified, and the picking-up is performed after the verification is successful, so that the risk of consignment note picking-up is controllable, the complaint rate of the customer is reduced, the basis for processing unreasonable complaints is provided, the processing efficiency of the consignment note service is improved as a whole, and the customer experience is improved.

[0077] Figure 6 FIG. 1 is a schematic diagram of main modules of a consignment note service processing device according to an embodiment of the present application.

[0078] As shown in FIG. 6, the consignment note service processing device 600 according to the embodiment of the present application comprises: Figure 6

[0079] The verification module 601 is configured to send the first instruction of verifying the to-be-verified items corresponding to the to-be-picked-up consignment note to the consignment terminal according to the order information fed back by the consignment terminal in response to receiving the to-be-picked-up consignment note, receive the verification pass information of the to-be-verified items corresponding to the first instruction fed back by the consignment terminal, and determine whether the to-be-verified items all pass the verification according to the verification pass information.

[0080] The first picking-up module 602 is configured to send the first prompt information meeting the picking-up standard to the consignment terminal in the case that the to-be-verified items all pass the verification, so that the consignment terminal performs the picking-up operation on the to-be-picked-up consignment note according to the first prompt information.

[0081] In the optional embodiment of the present application, the verification module 601 is further configured to determine the picking-up type corresponding to the to-be-picked-up consignment note according to the order information, the picking-up type comprises forward picking-up and reverse picking-up, the to-be-verified items are determined in the case that the picking-up type is reverse picking-up, the to-be-verified items comprise one or more of the item packaging, the accessories, the item appearance, the item invoice and the cargo acceptance sheet corresponding to the to-be-picked-up consignment note, and the first instruction of verifying the to-be-verified items is sent to the consignment terminal.

[0082] In the optional embodiment of the present application, the to-be-verified items are pre-configured by the merchant corresponding to the to-be-picked-up consignment note.

[0083] ​In an optional embodiment of the present invention, the first collection module 602 is further configured to send a second instruction to the collection terminal to upload the graphic and textual information corresponding to the unverified item if the item to be verified fails verification.

[0084] In an optional embodiment of the present invention, the first pickup module 602 is further configured to send the contact information of the emergency processing terminal to the pickup terminal when the part to be verified fails verification, so that the pickup terminal can contact the emergency processing terminal through the contact information to determine the processing measures for the waybill to be picked up.

[0085] In an optional embodiment of the present invention, the first pickup module 602 is further configured to send a second prompt message to the pickup terminal indicating whether to confirm pickup if the verification failed when the part to be verified fails and the pickup terminal receives confirmation of order acceptance information.

[0086] According to the waybill processing apparatus of the present invention, in response to the order acceptance information received by the pickup terminal from the waybill to be picked up, a first instruction is sent to the pickup terminal to verify the items to be verified corresponding to the waybill to be picked up; verification pass information corresponding to the items to be verified is received from the pickup terminal in response to the first instruction; based on the verification pass information, it is determined whether all items to be verified have passed verification; if all items to be verified have passed verification, a first prompt information indicating compliance with pickup standards is sent to the pickup terminal, so that the pickup terminal performs pickup operation on the waybill to be picked up according to the first prompt information. Thus, by verifying the items to be verified corresponding to the waybill to be picked up and performing pickup after successful verification, the risk of waybill pickup is controllable, the customer complaint rate is reduced, a basis for handling unreasonable complaints is provided, and the overall efficiency of waybill processing is improved, as well as the customer experience is enhanced.

[0087] Figure 7 This is a schematic diagram of the main modules of the parcel terminal according to an embodiment of the present invention.

[0088] like Figure 7 As shown, the parcel pickup terminal 700 of this embodiment includes:

[0089] The sending module 701 is used to send the order acceptance information corresponding to the pending pickup waybill to the waybill management system in response to receiving the pending pickup waybill.

[0090] The receiving module 702 is used to receive the first instruction from the waybill management system to verify the item to be verified corresponding to the waybill to be picked up in response to the order acceptance information.

[0091] The sending module 701 is further configured to send, to the waybill management system, verification pass information corresponding to the to-be-verified item according to the first indication.

[0092] The receiving module 702 is further configured to receive prompt information fed back by the waybill management system for the verification pass information and meeting pickup standards.

[0093] The second pickup module 703 is configured to perform a pickup operation on the to-be-picked-up waybill according to the prompt information.

[0094] In an optional embodiment of the present application, the sending module 701 is further configured to determine the to-be-verified item included in the first indication, wherein the to-be-verified item includes one or more of an item package, an accessory, an item appearance, an item invoice, and a cargo acceptance sheet corresponding to the to-be-picked-up waybill; and the sending module 701 is configured to upload, to the waybill management system, verification pass information corresponding to the to-be-verified item according to the to-be-verified item.

[0095] In an optional embodiment of the present application, the to-be-verified item is pre-configured by a merchant corresponding to the to-be-picked-up waybill.

[0096] In an optional embodiment of the present application, the receiving module 702 is further configured to receive a second indication of uploading graphic-text information corresponding to a to-be-verified item that fails to pass verification, which is fed back by the waybill management system; and the receiving module 702 is configured to upload the graphic-text information corresponding to the to-be-verified item that fails to pass verification according to the second indication.

[0097] In an optional embodiment of the present application, the receiving module 701 is further configured to receive a contact manner corresponding to an emergency processing terminal, which is fed back by the waybill management system; and the receiving module 701 is configured to contact the emergency processing terminal according to the contact manner to determine a processing measure for the to-be-picked-up waybill.

[0098] Figure 8 FIG. 1 is a schematic diagram of main modules of a waybill service processing system according to an embodiment of the present application.

[0099] As shown in FIG. 8, the waybill service processing system 800 according to an embodiment of the present application includes: Figure 8

[0100] A waybill service processing system includes a waybill service processing device 600 and a pickup terminal 700, wherein,

[0101] ​The pickup terminal 700 feeds back order information to the waybill service processing device 600 in response to receiving the to-be-picked-up waybill. The waybill service processing device 600 sends a first instruction for verifying the to-be-verified items corresponding to the to-be-picked-up waybill to the pickup terminal 700 according to the order information. The pickup terminal 700 feeds back verification pass information corresponding to the to-be-verified items to the waybill service processing device 600 according to the first instruction. The waybill service processing device 600 determines whether all the to-be-verified items pass the verification according to the verification pass information. If all the to-be-verified items pass the verification, the waybill service processing device 600 sends first prompt information conforming to the pickup standard to the pickup terminal 700. The pickup terminal 700 performs a pickup operation on the to-be-picked-up waybill according to the first prompt information.

[0102] The waybill service processing system according to the embodiment of the present application can be seen that, by sending a first instruction for verifying the to-be-verified items corresponding to the to-be-picked-up waybill to the pickup terminal in response to the pickup terminal feeding back order information in response to receiving the to-be-picked-up waybill, receiving verification pass information corresponding to the to-be-verified items fed back by the pickup terminal in response to the first instruction, determining whether all the to-be-verified items pass the verification according to the verification pass information, and sending first prompt information conforming to the pickup standard to the pickup terminal in the case where all the to-be-verified items pass the verification, so that the pickup terminal performs a pickup operation on the to-be-picked-up waybill according to the first prompt information. Thus, by verifying the to-be-verified items corresponding to the to-be-picked-up waybill and performing a pickup operation after the verification is successful, the risk of waybill pickup is controllable, the complaint rate of customers is reduced, a basis for handling unreasonable complaints is provided, the processing efficiency of the waybill service is improved as a whole, and the customer experience is improved.

[0103] Figure 9 An exemplary system architecture 900 to which the waybill service processing method or the waybill service processing device according to the embodiments of the present application can be applied is shown.

[0104] As shown in Figure 9 The system architecture 900 can include a waybill management system 901, 902, 903, a network 904, 906, a server 905, and a pickup terminal 907, 908, 909. The network 904, 906 is used to provide a communication link medium between the waybill management system 901, 902, 903, the server 905, and the pickup terminal 907, 908, 909. The network 904, 906 can include various connection types, such as wired, wireless communication links, or optical fiber cables, etc.

[0105] The waybill management system 901, 902, 903 and the pickup terminal 907, 908, 909 interact with the server 905 through the network 904, 906 to receive or send messages, etc. The waybill management system 901, 902, 903 is an electronic device for storing waybill information and managing waybill processes. The server 905 obtains waybill information of a to-be-picked-up waybill from the waybill management system 901, 902, 903, sends the to-be-picked-up waybill to the pickup terminal 907, 908, 909, receives verification pass information corresponding to the to-be-picked-up waybill uploaded by the pickup terminal 907, 908, 909, and determines whether the to-be-picked-up waybill meets the waybill pickup standard according to the verification pass information. If the to-be-picked-up waybill meets the waybill pickup standard, the server 905 sends prompt information that the to-be-picked-up waybill can be picked up to the pickup terminal 907, 908, 909.

[0106] The server 905 can be a server providing various services, for example, a background management server providing support for obtaining a to-be-picked-up waybill from the waybill management system 901, 902, 903 and analyzing and processing verification pass information corresponding to the to-be-picked-up waybill. The background management server can analyze and process the verification pass information, and send a processing result, for example, prompt information that meets the pickup standard, to the pickup terminal 907, 908, 909.

[0107] It should be noted that the waybill service processing method provided by the embodiment of the application is generally executed by the server 905, and correspondingly, the waybill service processing apparatus is generally arranged in the server 905.

[0108] It should be understood that Figure 10 The number of terminal devices, networks and servers in the above embodiment is only illustrative. Any number of terminal devices, networks and servers can be provided according to implementation needs.

[0109] Reference is made to Figure 10 which shows a structural schematic diagram of a computer system 1000 of a terminal device suitable for implementing the embodiment of the application. Figure 10 The terminal device shown is only an example and should not impose any limitation on the function and use range of the embodiment of the application.

[0110] As Figure 10As shown, the computer system 1000 includes a central processing unit (CPU) 1001 which can perform various suitable actions and processes in accordance with programs stored in a read only memory (ROM) 1002 or loaded from a storage section 1008 into a random access memory (RAM) 1003. Various programs and data required for the operation of the system 1000 are also stored in the RAM 1003. The CPU 1001, the ROM 1002, and the RAM 1003 are connected to each other through a bus 1004. An input / output (I / O) interface 1005 is also connected to the bus 1004.

[0111] Connected to the I / O interface 1005 are an input section 1006 including a keyboard, a mouse, etc.; an output section 1007 including a display such as a cathode ray tube (CRT), a liquid crystal display (LCD), etc., and a speaker, etc.; a storage section 1008 including a hard disk, etc.; and a communication section 1009 including a network interface card such as a LAN card, a modem, etc. The communication section 1009 performs communication processing via a network such as the Internet. A drive 1010 is also connected to the I / O interface 1005 as necessary. A removable recording medium 1011 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, etc. is attached to the drive 1010 as necessary, so that a computer program read therefrom is installed into the storage section 1008 as necessary.

[0112] In particular, the processes described above with reference to the flow charts can be implemented as computer software programs in accordance with the embodiments of the present disclosure. For example, the embodiments of the present disclosure include a computer program product comprising a computer program carried on a computer readable medium, the computer program containing program codes for executing the methods shown in the flow charts. In such embodiments, the computer program can be downloaded and installed from a network by the communication section 1009, and / or installed from the removable recording medium 1011. When the computer program is executed by the central processing unit (CPU) 1001, the above-described functions defined in the system of the present disclosure are executed.

[0113] It should be noted that the computer-readable medium shown in the present application can be a computer-readable signal medium or a computer-readable storage medium or any combination of the above two. The computer-readable storage medium may, for example, but is not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device or component, or any combination of the above. More specific examples of computer-readable storage media can include, but are not limited to, an electrical connection having one or more wires, a portable computer diskette, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the above. In the present application, the computer-readable storage medium can be any tangible medium containing or storing a program that can be used by or in conjunction with an instruction execution system, device or component. In the present application, the computer-readable signal medium can include a data signal carried in a baseband or as a part of a carrier wave, which carries computer-readable program code. Such a propagated data signal can take various forms, including but not limited to an electromagnetic signal, an optical signal or any suitable combination of the above. The computer-readable signal medium can also be any computer-readable medium other than the computer-readable storage medium, which can send, propagate or transmit a program for use by or in conjunction with an instruction execution system, device or component. The program code contained on the computer-readable medium can be transmitted by any suitable medium, including but not limited to wireless, wire, optical cable, RF, etc., or any suitable combination of the above.

[0114] The flowcharts and block diagrams in the drawings illustrate the possible implementation architectures, functions and operations of the systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in the flowcharts or block diagrams can represent a module, a program segment or a part of code containing one or more executable instructions for implementing the specified logical functions. It should also be noted that in some alternative implementations, the functions noted in the blocks can occur in different order than that shown in the drawings. For example, two blocks that are shown in succession can actually be executed substantially in parallel, and sometimes in reverse order, depending on the functions involved. It should also be noted that each block in the block diagrams or flowcharts, and the combination of blocks in the block diagrams or flowcharts, can be implemented by a dedicated hardware-based system that performs the specified functions or operations, or can be implemented by a combination of dedicated hardware and computer instructions.

[0115] The modules described in the embodiments of the present application can be implemented in the form of software or in the form of hardware. The described modules can also be arranged in a processor, for example, a processor can be described as including a verification module and a first collection module. In some cases, the names of these modules do not constitute a limitation on the modules themselves, for example, the first collection module. In some cases, the names of these modules do not constitute a limitation on the modules themselves, and can also be described as "a module that sends first prompt information that meets the collection standard to the pickup terminal".

[0116] As another aspect, the present application also provides a computer readable medium, which can be included in the device described in the above embodiments, or can exist independently without being assembled into the device. The computer readable medium carries one or more programs, which, when executed by the device, cause the device to include: in response to receiving order information fed back by a pickup terminal in response to receiving a to-be-collected waybill, sending first instructions for verifying to-be-verified items corresponding to the to-be-collected waybill to the pickup terminal; receiving verification pass information corresponding to the to-be-verified items fed back by the pickup terminal in response to the first instructions; determining whether all the to-be-verified items pass the verification according to the verification pass information; and in the case where all the to-be-verified items pass the verification, sending first prompt information that meets the collection standard to the pickup terminal, so that the pickup terminal performs a collection operation on the to-be-collected waybill according to the first prompt information.

[0117] According to the technical scheme of the embodiments of the present application, by sending first instructions for verifying to-be-verified items corresponding to the to-be-collected waybill to the pickup terminal in response to receiving order information fed back by a pickup terminal in response to receiving a to-be-collected waybill; receiving verification pass information corresponding to the to-be-verified items fed back by the pickup terminal in response to the first instructions; determining whether all the to-be-verified items pass the verification according to the verification pass information; and in the case where all the to-be-verified items pass the verification, sending first prompt information that meets the collection standard to the pickup terminal, so that the pickup terminal performs a collection operation on the to-be-collected waybill according to the first prompt information. Thus, by verifying the to-be-verified items corresponding to the to-be-collected waybill and performing collection after successful verification, the risk of waybill collection is controllable, the complaint rate of customers is reduced, a basis for handling unreasonable complaints is provided, the overall processing efficiency of waybill business is improved, and customer experience is improved.

[0118] The foregoing detailed description has set forth various embodiments of the devices and / or processes via the use of specific terminology. However, embodiments thereof can be practiced with the exact description not being presented in detail. The term "device" should be understood to encompass devices operating in various modes, such as active mode, sleep mode, hibernate mode, and the like. The terms "coupled" and "connected," along with derivatives thereof, can be used. It should be understood that these terms are not intended as synonyms for each other. Rather, particular circuitry that can be said to be coupled to, or connected with, other circuitry can be some of the other circuitry that can communicate in some way, while other circuitry can be some of the other circuitry that can not be in communication with that particular circuitry.

Claims

1. A waybill service processing method characterized by, The application is applied to a waybill management system, comprising: According to the order information fed back by the pickup terminal in response to receiving the to-be-picked-up waybill, the first instruction of verifying the to-be-verified items corresponding to the to-be-picked-up waybill is sent to the pickup terminal; specifically comprising: determining the pickup type corresponding to the to-be-picked-up waybill according to the order information; the pickup type includes reverse pickup; in the case of reverse pickup, the to-be-verified items corresponding to the to-be-picked-up waybill are determined; Receiving the verification pass information corresponding to the to-be-verified items fed back by the pickup terminal for the first instruction; According to the verification pass information, it is determined whether the to-be-verified items pass the verification; In the case that the to-be-verified items all pass the verification, the first prompt information of conforming to the pickup standard is sent to the pickup terminal, so that the pickup terminal performs the pickup operation on the to-be-picked-up waybill according to the first prompt information.

2. The method of claim 1, wherein, According to the order information fed back by the pickup terminal in response to receiving the to-be-picked-up waybill, the first instruction of verifying the to-be-verified items corresponding to the to-be-picked-up waybill is sent to the pickup terminal, and further comprising: The pickup type also includes forward pickup; The to-be-verified items include one or more of the item packaging, accessories, item appearance, item invoice and cargo acceptance sheet corresponding to the to-be-picked-up waybill; The first instruction of verifying the to-be-verified items is sent to the pickup terminal.

3. The method of claim 2, wherein: The to-be-verified items are pre-configured by the merchant corresponding to the to-be-picked-up waybill.

4. The method of claim 1, wherein, Further comprising: In the case that the to-be-verified items do not pass the verification, a second instruction of uploading the text and image information corresponding to the to-be-verified items that do not pass the verification is sent to the pickup terminal.

5. The method of claim 4, wherein, Further comprising: In the case that the to-be-verified items do not pass the verification, the contact information corresponding to the emergency processing terminal is sent to the pickup terminal, so that the pickup terminal contacts the emergency processing terminal through the contact information to determine the processing measures of the to-be-picked-up waybill.

6. The method of claim 4, wherein, Further comprising: In the case that the to-be-verified items do not pass the verification and the confirmation order information fed back by the pickup terminal is received, the second prompt information of whether to confirm the pickup of the to-be-verified items that do not pass the verification is sent to the pickup terminal.

7. A waybill transaction processing method characterized by, Applied to a pickup terminal, comprising: In response to receiving the to-be-picked-up waybill, the order information corresponding to the to-be-picked-up waybill is sent to the waybill management system; Receiving the first instruction of verifying the to-be-verified items corresponding to the to-be-picked-up waybill fed back by the waybill management system for the order information; the waybill management system determines the pickup type corresponding to the to-be-picked-up waybill according to the order information; the pickup type includes reverse pickup; in the case of reverse pickup, the to-be-verified items corresponding to the to-be-picked-up waybill are determined; According to the first instruction, the verification pass information corresponding to the to-be-verified items is sent to the waybill management system; Receiving the prompt information of conforming to the pickup standard fed back by the waybill management system for the verification pass information; According to the prompt information, the pickup operation is performed on the to-be-picked-up waybill.

8. The method of claim 7, wherein: The sending the check pass information corresponding to the to-be-checked item to the waybill management system according to the first instruction comprises: determining the to-be-checked item included in the first instruction; the to-be-checked item comprises one or more of an article package, an accessory, an article appearance, an article invoice, and a cargo acceptance sheet corresponding to the to-be-picked-up waybill; and uploading the check pass information corresponding to the to-be-checked item to the waybill management system according to the to-be-checked item. And / or, The to-be-checked item is pre-configured by a merchant corresponding to the to-be-picked-up waybill.

9. The method of claim 7, wherein, Further comprising: receiving a second instruction of uploading the graphic and text information corresponding to the to-be-checked item that fails to pass the check, which is fed back by the waybill management system; uploading the graphic and text information corresponding to the to-be-checked item that fails to pass the check according to the second instruction.

10. The method of claim 7, wherein, Further comprising: receiving a contact manner corresponding to an emergency processing terminal, which is fed back by the waybill management system; contacting the emergency processing terminal according to the contact manner to determine a processing measure of the to-be-picked-up waybill.

11. A waybill service processing apparatus characterized by comprising: Applied to a waybill management system, comprising: a checking module configured to, in response to receiving order information fed back by a to-be-picked-up waybill, send a first instruction of checking a to-be-checked item corresponding to the to-be-picked-up waybill to a pickup terminal; and further configured to determine a pickup type corresponding to the to-be-picked-up waybill according to the order information; the pickup type comprises reverse pickup; in a case where the pickup type is reverse pickup, determine the to-be-checked item corresponding to the to-be-picked-up waybill; receive check pass information corresponding to the to-be-checked item fed back by the pickup terminal in response to the first instruction; and determine whether the to-be-checked item all pass the check according to the check pass information; a first pickup module configured to, in a case where the to-be-checked item all pass the check, send first prompt information meeting a pickup standard to the pickup terminal, so that the pickup terminal performs a pickup operation on the to-be-picked-up waybill according to the first prompt information.

12. A pick-up terminal, characterized by comprising: Comprising: a sending module configured to, in response to receiving a to-be-picked-up waybill, send order information corresponding to the to-be-picked-up waybill to a waybill management system; a receiving module configured to receive a first instruction of checking a to-be-checked item corresponding to the to-be-picked-up waybill fed back by the waybill management system in response to the order information; the waybill management system determines a pickup type corresponding to the to-be-picked-up waybill according to the order information; the pickup type comprises reverse pickup; in a case where the pickup type is reverse pickup, determine the to-be-checked item corresponding to the to-be-picked-up waybill; the sending module is further configured to send check pass information corresponding to the to-be-checked item to the waybill management system according to the first instruction; the receiving module is further configured to receive prompt information meeting a pickup standard fed back by the waybill management system in response to the check pass information; a second pickup module configured to perform a pickup operation on the to-be-picked-up waybill according to the prompt information.

13. A waybill processing system characterised by Comprising: the waybill service processing device of claim 11 and the pickup terminal of claim 12, wherein, The pickup terminal feeds back order information to the waybill business processing device in response to receiving the to-be-picked-up waybill. The waybill business processing device sends a first instruction to verify the to-be-verified items corresponding to the to-be-picked-up waybill to the pickup terminal according to the order information. The waybill business processing device determines the pickup type corresponding to the to-be-picked-up waybill according to the order information. The pickup type includes reverse pickup. In the case of reverse pickup, the to-be-verified items corresponding to the to-be-picked-up waybill are determined. The pickup terminal feeds back verification pass information corresponding to the to-be-verified items to the waybill business processing device according to the first instruction. The waybill business processing device determines whether the to-be-verified items all pass verification according to the verification pass information. In the case that the to-be-verified items all pass verification, the waybill business processing device sends first prompt information meeting the pickup standard to the pickup terminal. The pickup terminal performs a pickup operation on the to-be-picked-up waybill according to the first prompt information.

14. A server, characterized by comprising: one or more processors; a memory device for storing one or more programs, when the one or more programs are executed by the one or more processors, the one or more processors implement the method of any one of claims 1-10.

15. A computer readable medium having stored thereon a computer program, characterized in that, The program is executed by the processor to implement the method of any one of claims 1-10.

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