Method and system for managing at least one service for a motor vehicle

Abstract

The invention relates to a method for managing at least one service for a motor vehicle, comprising the following steps: receiving, by a service management platform, an inquiry for performing an AVP process for a motor vehicle to be parked inside a parking lot, the service management platform inquires an AVP service system: whether the AVP service system can execute an AVP process for the motor vehicle based on an inquiry for executing the AVP process in the parking lot is determined, and the service management platform receives a reply of the AVP service system to the inquiry of the service management platform; a query for performing an AVP process is replied by the service management platform based on the reply of the AVP service system. The invention relates to a system for managing at least one service for a motor vehicle, a computer program and a machine-readable storage medium.

Description

Technical Field

[0001] The invention relates to a method and a system, a computer program and a machine-readable storage medium for managing at least one service for a motor vehicle. Background Art

[0002] The published patent application DE 10 2012 222 562 A1 discloses a system for a managed parking area, which is used to transfer a vehicle from a starting position to a target position.

[0003] Current AVP is a service in which a customer can subscribe to a system and have the system perform automated parking.

[0004] For this purpose, in particular data from the driver or owner and the vehicle are required: for example data for payment, for access to the vehicle (certificate and / or password and / or access key), for the (planned) parking duration, etc.

[0005] There is a demand to provide other services during parking, such as charging, cleaning, maintenance, and software updates of the drive battery.

[0006] These services must also be commissioned and also require data. However, not all or all of the data is always required.

[0007] Furthermore, these services are not always provided by a single operator due to differences in applications between different providers.

[0008] For the driver / owner or client of the service, delegation (not individually for each service, and possibly to different providers) may be cumbersome.

[0009] Furthermore, it may be assumed that the driver / owner or the party requesting the service does not wish to have the same or all data available to all providers. Summary of the Invention

[0010] The object of the present invention is to provide a solution for efficiently managing at least one service for a motor vehicle.

[0011] This object is achieved by means of the corresponding subject matter of the independent claims. Advantageous configurations of the invention are the subject matter of the respective dependent claims.

[0012] According to a first aspect, there is provided a method for managing at least one service for a motor vehicle, the method comprising the steps of:

[0013] The service management platform receives a query for executing an AVP process for a motor vehicle to be parked in a parking lot,

[0014] The service management platform inquires the AVP service system whether the AVP service system can perform the AVP process for the motor vehicle within the parking lot based on the inquiry for performing the AVP process.

[0015] The service management platform receives the AVP service system's response to the service management platform's query.

[0016] The service management platform responds to the query for executing the AVP procedure based on the response of the AVP service system.

[0017] According to a second aspect, a system for managing at least one service for a motor vehicle is provided, the system comprising a service management platform arranged to perform all steps of the method according to the first aspect.

[0018] According to a third aspect, there is provided a computer program comprising instructions which, when executed by a computer, for example by a system according to the second aspect, cause the computer to carry out the method according to the first aspect.

[0019] According to a fourth aspect, there is provided a machine-readable storage medium on which the computer program according to the third aspect is stored.

[0020] The present invention is based on and encompasses the recognition that the aforementioned tasks are achieved by providing a service management platform that manages one or more services for motor vehicles. Specifically, the AVP service system is responsible for implementing driving tasks for motor vehicles. This means that the AVP service system is solely responsible for implementing driving tasks for motor vehicles. Therefore, the AVP service system's functionality lies solely in implementing driving tasks. The AVP service system has no other tasks. Such other tasks include, for example, requesting payment data and / or other data required for technically executing AVP procedures.

[0021] These other tasks are primarily transferred to the service management platform. Therefore, the service management platform is the contact partner for the AVP service. This means that the service management platform receives inquiries for executing AVP procedures instead of the AVP service system and then requests all necessary information and / or coordinates with the AVP service system. Therefore, the delegate or sender of inquiries for executing AVP procedures has only the service management platform as their sole contact partner, not the AVP service system.

[0022] Thus, a solution is advantageously provided that efficiently scales the number of services, since from the perspective of the order issuer or sender, only one query for executing the service and a single contact partner are required: the service management platform. This means that a motor vehicle driver who wishes to order different services for their motor vehicle while it is inside a parking lot does not need to communicate with different service systems, but only with a single entity: the service management platform. This significantly simplifies ordering the desired service for the motor vehicle driver or order issuer. For example, the driver does not need to re-enter their data for each individual service; instead, they can simply provide this data once to the service management platform. This advantageously saves time.

[0023] This means, on the one hand, that there is a service management platform through which services, currently in particular AVP services, are commissioned. This service management platform can, for example, receive all the data necessary for this purpose. This data includes, for example, payment data, access data for accessing motor vehicle components, certificates and / or passwords and / or access keys. Furthermore, there is a system separate from the service management platform: the AVP service system, which performs the actual driving / parking tasks. Consequently, the AVP service system no longer has to be responsible for the aforementioned tasks, such as payment, resulting in the AVP service system requiring correspondingly fewer hardware and / or software resources.

[0024] In one embodiment of the method, it is provided that: when the reply of the AVP service system is affirmative, if the data required for executing the AVP process is already included in the request for executing the AVP process, then the service management platform forwards these data to the AVP service system, wherein, if the data for technically executing the AVP process is still missing, the service management platform requests these still missing data, and after obtaining these still missing data, the service management platform forwards these data to the AVP service system.

[0025] This results in the following technical advantage, for example: required data or still missing data can be efficiently provided to the AVP service system. This means: the AVP service system itself does not have to request these data, because this is taken over by the service management platform.

[0026] A "positive reply" in the sense of this specification indicates a reply that informs that "the corresponding or corresponding service can be performed."

[0027] In one embodiment of the method, it is provided that: the service management platform receives at least one additional inquiry for performing a specific service for the motor vehicle while the motor vehicle is located inside the parking lot, wherein the service management platform inquires of another service system for performing the specific service: whether the other service system is able to perform the specific service based on the corresponding inquiry while the motor vehicle is located inside the parking lot, wherein, if the response is affirmative, the service management platform coordinates the stay of the motor vehicle based on the inquiry for performing the AVP process and based on at least one additional inquiry for performing the specific service, so that both the AVP process can be performed by the AVP service system and the specific service can be performed by the other service system.

[0028] This results in, for example, the following technical advantage: additional services can be efficiently executed. Therefore, according to this embodiment, the service management platform takes over the management of multiple services. Thus, the service management platform also serves as the sole contact partner for delegating individual services. This means, for example, that the driver of a motor vehicle does not need to communicate directly with each service system to inquire whether the corresponding service can be performed. Therefore, it is sufficient for the person issuing the delegating order to provide their data once to the service management platform. The service management platform then decides which of these data to forward to which service system so that the service system can perform the corresponding service. Thus, for example, a service system that performs a motor vehicle wash service does not need access to the vehicle's drive system. In contrast, an AVP service system does need access to the vehicle's drive system to perform the AVP procedure. Therefore, for example, the service management platform only sends the certificate and / or password and / or access key, which allows the AVP service system to gain access to the vehicle's drive system, to the AVP service system, and not to the service system performing the motor vehicle wash service. This applies analogously to other motor vehicle components necessary for the AVP process, such as the steering system, clutch system and brake system.

[0029] The service management platform coordinates the parking of motor vehicles within the parking lot, enabling both the AVP process and the execution of specific services. This allows for efficient scheduling of the parking of motor vehicles within the parking lot. While the motor vehicle is within the parking lot, the driver of the motor vehicle does not need the vehicle, thus making efficient use of the corresponding parking time.

[0030] In one embodiment of the method, the coordination includes: the service management platform notifies the AVP service system of the time and / or date at which the motor vehicle should be located at a predetermined location in the parking lot, at which location a specific service should be performed by another service system, so that the AVP service system can guide the motor vehicle to the predetermined location on time at least with a high degree of automation.

[0031] This results in the technical advantage, for example, that the corresponding service can be carried out on time.

[0032] In one embodiment of the method, it is provided that: a service management platform receives multiple additional inquiries for performing corresponding specific services for a motor vehicle, wherein the service management platform inquires multiple corresponding additional service systems for performing corresponding specific services: whether the corresponding additional service systems are able to perform specific services based on the corresponding inquiries, wherein, when at least two replies are affirmative, the coordination includes: the service management platform determines an order based on at least one service parameter, according to which the corresponding additional service systems should perform these services for the motor vehicle.

[0033] This results in the following technical advantage, for example: the individual services can be executed efficiently. By taking at least one service parameter into account in determining the sequence, external circumstances and specific current conditions can be taken into account in an efficient and advantageous manner.

[0034] The coordination includes, for example, the service management platform asking back, in particular asking the requester, which service or services have priority, or which service or services should be executed anyway, if not all queried services can be implemented or executed.

[0035] For example, the coordination is performed based on a corresponding priority, which is included in the corresponding query and which indicates with which priority and / or in what order the service or services are to be performed.

[0036] In one embodiment of the method, it is provided that: at least one service parameter is an element selected from the following service parameter group: load of the service system, load of the AVP service system, capacity of the service system, capacity of the AVP service system, real-time and / or future traffic inside the parking lot, parking position of the motor vehicle inside the parking lot, a predetermined location, and the expected time for performing one of the services.

[0037] This results in the technical advantage, for example, that particularly suitable service parameters can be set.

[0038] For example, the service management platform may query the corresponding service system about the load and / or capacity of the service system. The same applies in a similar manner to the real-time and / or future traffic flow within the parking lot and the parking positions of motor vehicles. For example, the service management platform may query the AVP service system for this information. For example, the service management platform may query the corresponding service system, such as the AVP service system, about the expected duration of performing a service, such as an AVP service.

[0039] In one embodiment of the method, it is provided that: when the reply of the corresponding other service system is affirmative, if the data required for executing the corresponding other service is already included in the corresponding at least one other inquiry for executing the specific service, then the service management platform forwards these data to the corresponding service system, wherein, if data for technically executing the corresponding other service is still missing, the service management platform inquires for these still missing data, and after obtaining these still missing data, the service management platform forwards these data to the corresponding service system.

[0040] This results in the technical advantage, for example, that required data or still missing data can be efficiently forwarded to the corresponding service system.

[0041] In one embodiment of the method, it is provided that the required data or the data that is still missing include one or more elements of the following data: motor vehicle length, motor vehicle width, motor vehicle height, certificates and / or passwords and / or access keys for accessing motor vehicle components required for performing services or AVP processes (especially drive system, braking system, steering system, clutch system, lighting system, door locks, fuel tank locks, charging port locks, charging components, trunk locks, engine compartment locks, control devices, main control devices), motor vehicle turning radius, motor vehicle driving characteristics, and degree of automation.

[0042] This results in the technical advantage, for example, that data particularly suitable for carrying out the corresponding service can be provided.

[0043] A plurality of data within the meaning of this description includes, for example, data that has not yet been transmitted within the scope of a query, for example within the scope of a further query.

[0044] For example, the sender of the original query or the additional query can be asked for the missing data. For example, the missing data can be directly asked from the motor vehicle. The motor vehicle can then independently send the missing data to the service management platform. This means that the service management platform can receive the missing data from the motor vehicle, for example.

[0045] In one embodiment of the method, it is provided that the service management platform, the AVP service system and the service system or systems are each implemented in separate cloud infrastructures and / or in a common cloud infrastructure and / or in separate servers and / or in their own virtual machines.

[0046] This results in, for example, the following technical advantages: efficient implementation of the corresponding entities, namely the service management platform, the AVP service system, and the service system(s). If, for example, these are implemented both in a cloud infrastructure and in virtual machines, redundancy can be advantageously achieved. This means that when using "and" in relation to the aforementioned possibilities, these implementations can effectively achieve redundancy.

[0047] In one embodiment of the method, it is provided that the service or services are respectively elements selected from the following service group: washing of a motor vehicle, cleaning of the interior of a motor vehicle, repair of a motor vehicle, maintenance of a motor vehicle, charging of a drive battery of a motor vehicle, refueling (in particular gasoline, diesel, hydrogen, combustible gas), software updates for software running on electronic components of a motor vehicle, changing tires, interior services (in particular placing mail and / or parcels in the interior).

[0048] This results in the technical advantage, for example, that a particularly suitable service can be provided.

[0049] In the above and / or following embodiments, the AVP service is also a service, and the AVP service system is also a service system. Therefore, when another service and another service system are first defined, the AVP service and the AVP service system are also involved.

[0050] The system according to the second aspect is, for example, programmed to execute the computer program according to the third aspect.

[0051] The service management platform is configured, for example, to execute the computer program according to the third aspect.

[0052] The method according to the first aspect is, for example, a computer-implemented method.

[0053] According to an embodiment, the system according to the second aspect comprises an AVP serving system and / or at least one further serving system.

[0054] The service management platform and the AVP service system, and optionally the service system(s), are connected to each other, for example, via one or more communication networks, and thus communicate, for example, via the communication network(s). The communication includes, for example, sending and / or receiving queries and / or replies.

[0055] The communication network is, for example, a wired or wireless communication network. A wired communication network is, for example, an Ethernet communication network. A wireless communication network is, for example, a WLAN network or a mobile radio network.

[0056] What has been explained with respect to the system applies analogously to the method, and vice versa. This means that system characteristics follow from corresponding method characteristics, and vice versa.

[0057] The embodiments and examples described here can generally be combined with one another, even if not explicitly described.

[0058] The expression "at least one" means "one or more".

[0059] Explanations made in connection with one service apply analogously to multiple services, and vice versa.

[0060] Receiving and / or querying and / or replying in the sense of this description is performed, for example, via one or more communication networks.

[0061] The abbreviation AVP stands for "Automated Valet Parking" and can be translated into German as "automatischer Parkservice". The AVP process includes, for example, at least highly automated guidance of a motor vehicle from a drop-off area, also known as a handover location, to a parking location, and, for example, at least highly automated guidance of a motor vehicle from a parking location to a retrieval location, also known as a pick-up area. At the retrieval location, i.e., the drop-off area, the driver of the motor vehicle hands over the motor vehicle for the AVP process. At the retrieval location, i.e., the pick-up area, the motor vehicle is retrieved after the AVP process has concluded. The AVP process therefore begins, in particular, at the drop-off area. The AVP process therefore ends, in particular, at the pick-up area.

[0062] An AVP motor vehicle is therefore a motor vehicle that can participate in an AVP process. If a motor vehicle is mentioned above and below, this always also includes that an AVP motor vehicle is involved here, even if the term "AVP" is not explicitly used.

[0063] In one embodiment of the method, an infrastructure-side AVP system is provided. The AVP procedure is performed in particular using the infrastructure-side AVP system.

[0064] An AVP procedure may be an AVP procedure according to one of the following AVP types: AVP Type 1, AVP Type 2, and AVP Type 3. However, within an AVP procedure, the AVP type may also change. This means, for example, that one part of the AVP procedure is performed according to AVP Type 1, and another part of the AVP procedure is performed according to AVP Type 2 or AVP Type 3. This means, for example, that the AVP procedure may be divided into partial AVP procedures, each of which is performed according to one of AVP Types 1, 2, and 3.

[0065] AVP type 1 refers to a vehicle-centric AVP process. The primary responsibility of this AVP process lies with the vehicle.

[0066] AVP type 2 refers to an infrastructure-centric AVP procedure. The primary responsibility of this AVP procedure lies with the infrastructure, that is, with the AVP system.

[0067] AVP type 3 refers to an AVP process shared between the vehicle and the infrastructure. Here, the main responsibility of the AVP process is shared between the vehicle and the AVP system.

[0068] The AVP process includes the following processes or functions:

[0069] 1. Determine a target position for the motor vehicle within the parking lot.

[0070] 2. Plan a route from a starting location to a target location, including in a parking lot.

[0071] 3. Detecting objects and / or events, and responding accordingly to the detected objects and / or detected events.

[0072] 4. Locate motor vehicles inside the parking lot.

[0073] 5. Calculate the target trajectory for the motor vehicle based on the planned route.

[0074] 6. Control the lateral and longitudinal guidance of the motor vehicle based on the calculated target trajectory.

[0075] The following table illustrates the assignment: Depending on the AVP type, which of these processes or functions are executed by the motor vehicle or the infrastructure-side AVP system, "I" stands for "Infrastruktur (Infrastructure)", i.e., the infrastructure-side AVP system, and "K" stands for "Kraftfahrzeug (Motor Vehicle)", so that "I" indicates that the process is executed by the AVP system, and "K" indicates that the process is executed by the motor vehicle:

[0076]

[0077]

[0078] Therefore, in the above table, for each function, specifically for each AVP type, it is specified whether the function is executed by the infrastructure, ie, by the infrastructure-side AVP system, or by the motor vehicle. In certain cases, it can be provided that the function is executed both by the AVP system and by the motor vehicle.

[0079] With regard to object detection and event detection for AVP type 1, it can optionally be provided that, in addition to motor vehicles, AVP systems of infrastructure also implement this functionality.

[0080] AVP types 1, 2, and 3 described here are described in more detail in ISO 23374.

[0081] According to one embodiment of the method, the motor vehicle is an at least highly automated motor vehicle. Such a motor vehicle is configured for at least one highly automated guidance. Highly automated guidance corresponds to automation level 4 as defined by the Federal Highway Research Institute (BASt).

[0082] “A motor vehicle is configured for at least highly automated guidance” includes both the case where the motor vehicle is configured for highly automated guidance and the case where the motor vehicle is configured for fully automated guidance. Fully automated guidance corresponds to automation level 5 according to the BASt definition.

[0083] "Highly automated guidance" means that the longitudinal and lateral guidance of the motor vehicle is automatically controlled for a certain period of time in specific situations (e.g. driving on the highway, driving in a parking lot, overtaking an object, driving in a lane defined by lane markings). The driver of the motor vehicle does not have to manually control the longitudinal and lateral guidance of the motor vehicle. The driver does not have to constantly monitor the automatic control of the longitudinal and lateral guidance so that he can intervene manually when necessary. A takeover request is automatically output to the driver to take over control of the longitudinal and lateral guidance when necessary, in particular with a sufficient time margin. The driver must therefore be potentially able to take over control of the longitudinal and lateral guidance. The limits of the automatic control of the longitudinal and lateral guidance are automatically identified. With highly automated guidance, it is not possible to automatically achieve the state of least risk in every output situation.

[0084] "Fully automated guidance" means that the longitudinal and lateral guidance of the motor vehicle is automatically controlled in certain situations (e.g., driving on the highway, driving in a parking lot, overtaking an object, driving within a lane defined by lane markings). The driver of the motor vehicle does not have to manually control the longitudinal and lateral guidance of the motor vehicle. The driver does not have to monitor the automatic control of the longitudinal and lateral guidance so that he or she can intervene manually as needed. Before the automatic control of the longitudinal and lateral guidance is terminated, the driver is automatically requested to take over the driving task (control the lateral or longitudinal guidance of the motor vehicle), in particular with sufficient time to do so. If the driver does not take over the driving task, the system automatically returns to the state with the lowest risk. The limits of the automatic control of the longitudinal and lateral guidance are automatically identified. The system can automatically return to the state with the lowest risk in all situations. BRIEF DESCRIPTION OF THE DRAWINGS

[0085] The present invention will be explained in more detail below with the aid of preferred embodiments.

[0086] Figure 1 Flowchart of the method according to the first aspect,

[0087] Figure 2 According to the system of the second aspect,

[0088] Figure 3 a machine-readable storage medium,

[0089] Figure 4 A service management platform that communicates with the AVP service system.

[0090] Figure 5 According to Figure 4 AVP service system and other service system communication Figure 4 service management platform, and

[0091] Figure 6 A block diagram is intended to illustrate the solution described herein for managing at least one service for a motor vehicle.

[0092] In the following, the same reference numerals may be used for the same features. DETAILED DESCRIPTION

[0093] Figure 1 A flow chart showing a method for managing at least one service for a motor vehicle, the method comprising the steps of:

[0094] The service management platform receives 101 a query for executing an AVP procedure for a motor vehicle to be parked in a parking lot,

[0095] The service management platform queries 103 the AVP service system whether the AVP service system is capable of executing the AVP process for the motor vehicle within the parking lot based on the query for executing the AVP process.

[0096] The service management platform receives 105 a response from the AVP service system to the service management platform's inquiry.

[0097] The query for performing the AVP procedure is replied 107 by the service management platform based on the reply of the AVP service system.

[0098] A reply in the sense of this specification includes, for example, a notification that the requested service, for example an AVP service, cannot be executed.

[0099] Figure 2 A system 201 for managing at least one service for a motor vehicle is shown, the system comprising a service management platform 203 arranged to perform all steps of the method according to the first aspect.

[0100] Figure 3 A machine-readable storage medium 301 is shown, on which is stored a computer program 303. The computer program 303 comprises instructions which, when executed by a computer, implement the method according to the first aspect.

[0101] Figure 4 A service management platform 401 and an AVP service system 403 are shown. The service management platform 401 and the AVP service system 403 communicate via a communication network 405 .

[0102] Figure 5 Show Figure 4 , and additionally shows another service system 501, which communicates with the service management platform 401 via the communication network 405. Figure 5 Only one further service system 501 is shown. In an embodiment not shown, a plurality of service systems are provided which can communicate with the service management platform 401 via the communication network 405 .

[0103] Figure 6 A block diagram is shown which, by way of example, explains the approach described here in more detail.

[0104] The service management platform 401 receives inquiries from the driver of a motor vehicle, symbolically designated by the box with reference numeral 601, and the driver, symbolically designated by the box with reference numeral 603, regarding the motor vehicle to be parked inside a parking lot and the execution of an AVP procedure for the parking. Therefore, the inquiries 601 include inquiries for executing an AVP procedure for a motor vehicle to be parked inside a parking lot. Furthermore, the inquiries 601 include three additional inquiries for executing three additional services. To execute these services, namely the three additional services and the AVP service, an AVP service system 403, a first service system 605, a second service system 607, and a third service system 609 are provided.

[0105] The query 601 may already contain or include all data necessary for performing these services. If data are still missing, the service management platform 401 may query the driver 603 for these data and / or may query the motor vehicle for these data, for example.

[0106] For example, the first service system 605 provides motor vehicle washing as a service. For example, the second service system 607 provides motor vehicle drive battery charging as a service. For example, the third service system 609 provides motor vehicle interior cleaning as a service.

[0107] Thus, the first service system 605 does not require access to the interior of the motor vehicle. In contrast, the third service system 609 requires access to the interior of the motor vehicle and, therefore, requires access to the locking devices of the motor vehicle doors. The second service system 607 also does not require access to the interior of the motor vehicle and, therefore, does not require access to the locking devices of the motor vehicle doors. Generally, all three service systems 605, 607, and 609 do not require access to the drive system, steering system, brake system, and / or clutch system of the motor vehicle. Instead, the AVP service system 403 requires access to these motor vehicle components in order to perform the AVP process.

[0108] According to the solution set up here, the service management platform 401 receives all data necessary for executing these services, but only forwards those data that these systems need for a specific execution to the corresponding service systems 403 , 605 , 607 , 609 .

[0109] This means that the service management platform 401 only provides the individual service systems with the data they need to perform their respective services. Thus, for example, if settlement is performed by the service management platform 401 and the service management platform then pays the individual service systems, the individual service systems do not need the payment data and / or personal data of the driver 603.

[0110] For example, various service systems require various data from or for the motor vehicle. This data includes, for example, certificates and / or passwords and / or access keys and / or access data for various motor vehicle functions and / or motor vehicle components. Service management platform 401 specifically manages this data. Therefore, the end customer, in this case, the driver 603, has only one contact partner: service management platform 401, and their data is largely protected or anonymized.

[0111] Through this single contact partner, service management platform 401, the end customer is particularly advantageously protected from the numerous changes in the interfaces of the various service systems. Communication between service management platform 401 and the service systems is irrelevant to the end customer. The end customer is not responsible for the corresponding technical implementation, and therefore, changes in the corresponding interfaces are not relevant to the end customer. This makes it particularly easy for the end customer to subscribe to various services.

[0112] In one embodiment of the method, it is provided that, in addition to ordering and data management, the service management platform also takes over the management of the services, including negotiations with end customers.

[0113] In particular, the service management platform therefore analyzes, for example, whether the requested service is actually feasible. This means that the service management platform analyzes whether the service is currently available and / or whether the time required to perform the service is essentially consistent with the expected parking time of the motor vehicle. This means that if the time required to perform the service is longer than the time the motor vehicle is expected to be parked, the requested service cannot be performed. The service management platform analyzes and / or plans and / or monitors the optimal sequence for performing the services. For example, the service management platform records one or more of the method steps. For example, the service management platform notifies the end customer of possible problems during the performance of the service.

[0114] By separating the service management platform from the service systems, cooperation between multiple partners operating the individual service systems can be efficiently arranged in an advantageous manner.

Claims

1. A method for managing at least one service for a motor vehicle, the method comprising the steps of: A query for executing an AVP procedure for a motor vehicle to be parked in a parking lot is received (101) by a service management platform (203, 401), The service management platform (203, 401) queries (103) the AVP service system (403): whether the AVP service system (403) can perform the AVP process for the motor vehicle within the parking lot based on the query for performing the AVP process, The service management platform (203, 401) receives (105) a response from the AVP service system (403) to the query of the service management platform (203, 401), The service management platform (203, 401) responds (107) to the inquiry for executing the AVP procedure based on the response of the AVP service system (403).

2. The method according to claim 1, wherein In the case where the reply of the AVP service system (403) is positive, if the data required for executing the AVP process is already included in the inquiry (103) for executing the AVP process, then the service management platform (203, 401) forwards these data to the AVP service system (403), wherein, if data for technically executing the AVP process is still missing, the service management platform (203, 401) inquires about the still missing data, and after obtaining the still missing data, the service management platform (203, 401) forwards these data to the AVP service system (403).

3. The method according to claim 1 or 2, wherein: The service management platform receives at least one additional inquiry for performing a specific service for the motor vehicle while the motor vehicle is inside the parking lot, wherein the service management platform (203, 401) inquires of another service system for performing the specific service: whether the other service system (605, 607, 609) is able to perform the specific service based on the corresponding inquiry while the motor vehicle is inside the parking lot, wherein, if the answer is affirmative, the service management platform (203, 401) coordinates the stay of the motor vehicle based on the inquiry for performing an AVP process and based on at least one additional inquiry for performing a specific service, so that both the AVP process can be performed by the AVP service system (403) and the specific service can be performed by the other service system.

4. The method according to claim 3, wherein: The coordination includes: the service management platform (203, 401) notifying the AVP service system (403) of the time and / or date at which the motor vehicle should be located at a predetermined location in the parking lot, at which location the specific service should be performed by the other service system (605, 607, 609), so that the AVP service system (403) can guide the motor vehicle to the predetermined location on time at least with a high degree of automation.

5. The method according to claim 3 or 4, wherein: The service management platform (203, 401) receives multiple additional inquiries for performing corresponding specific services for the motor vehicle, wherein the service management platform (203, 401) inquires multiple corresponding additional service systems (605, 607, 609) for performing the corresponding specific services: whether the corresponding additional service systems are able to perform the specific services based on the corresponding inquiries, wherein, when at least two replies are affirmative, the coordination includes: the service management platform (203, 401) determines the order based on at least one service parameter, according to which the corresponding additional service systems (605, 607, 609) should perform these services for the motor vehicle.

6. The method according to claim 5, wherein: The at least one service parameter is an element selected from the following service parameter group: the load of the service system (605, 607, 609), the load of the AVP service system (403), the capacity of the service system (605, 607, 609), the capacity of the AVP service system (403), real-time and / or future traffic inside the parking lot, the parking position of the motor vehicle inside the parking lot, the predetermined location, and the expected duration of performing one of the services.

7. The method according to any one of claims 3 to 6, wherein In the event that the response of the corresponding additional service system is affirmative, if the data required for executing the corresponding additional service are already included in the corresponding at least one additional inquiry for executing the specific service, then the service management platform (203, 401) forwards these data to the corresponding service system (605, 607, 609), wherein, if data for technically executing the corresponding additional service is still missing, the service management platform (203, 401) inquires about the still missing data, and after obtaining the still missing data, the service management platform (203, 401) forwards these data to the corresponding service system (605, 607, 609).

8. A method according to any one of the preceding claims when dependent on claim 2 or 7, wherein The required data or the data that is still missing include one or more elements of the following data: motor vehicle length, motor vehicle width, motor vehicle height, certificates and / or passwords and / or access keys for accessing motor vehicle components required for performing service or AVP procedures, in particular the drive system, braking system, steering system, clutch system, lighting system, door locks, fuel tank locks, charging port locks, charging components, trunk locks, engine compartment locks, control devices, main control devices, motor vehicle turning radius, driving characteristics of the motor vehicle, and degree of automation.

9. A method according to any one of the preceding claims as referenced to claim 3 in relation to the service system (605, 607, 609), wherein: The service management platform, the AVP service system (403) and the service system or these service systems are respectively implemented in separate cloud infrastructures and / or in a common cloud infrastructure and / or respectively in independent servers and / or in their own virtual machines.

10. A method according to any one of the preceding claims when dependent on claim 3, wherein The service or services are respectively elements selected from the following service group: washing the motor vehicle, cleaning the interior of the motor vehicle, repairing the motor vehicle, servicing the motor vehicle, charging the drive battery of the motor vehicle, refueling, in particular gasoline, diesel, hydrogen, combustible gas, software updates for software running on electronic components of the motor vehicle, changing tires, interior services, in particular placing mail and / or parcels in the interior.

11. A system (201) for managing at least one service for a motor vehicle, the system comprising a service management platform (203, 401) arranged to perform all the steps of the method according to any one of the preceding claims.

12. A computer program (303) comprising instructions which, when executed by a computer (303), cause the computer to carry out the method according to any one of claims 1 to 10.

13. A machine-readable storage medium (301) on which the computer program (303) according to claim 12 is stored.

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