Work ticket self-service system and use method thereof

Abstract

The invention belongs to the technical field of workstation systems, and particularly relates to a work ticket self-service system and a use method thereof. Through the cooperation of the execution item login system and the execution permission approval unit, the user permission is locked from an execution port corresponding to the permission, and secondary approval is performed in combination with the real-time state of the equipment read by the wired signal acquisition unit in the cabinet, so that a complete and safe application chain is formed. The self-service operation instruction is synchronously stored in the corresponding terminal parameter storage unit and can be kept synchronous with the transaction processing terminal system, so that the lending and returning operation time, the specific workstation, the user identity, the operation content and the corresponding equipment state can be completely recorded; therefore, the management traceability is realized, and meanwhile, the data uniformity among a plurality of work stations is ensured.

Description

A self-service work ticket system and its usage method Technical Field

[0001] This invention belongs to the field of workstation system technology, specifically relating to a work ticket self-service system and its usage method. Background Technology

[0002] The existing system uses simple account and password login, or even more rudimentary manual verification methods, lacking a dynamic permission verification mechanism bound to specific actions (such as equipment borrowing and returning). Before critical operations such as equipment borrowing, there is no independent, secondary confirmation step. This makes the security of the operation process completely dependent on the initial login verification. Once a work account is leaked or misoperated, and multiple work accounts are running as independent systems, the device status information is not updated in a timely manner between different terminals or management nodes, resulting in serious delays. This directly leads to data inconsistency, which can easily cause collaboration failures due to data synchronization delays, poor user experience due to rigid processes, and incomplete information records, creating management blind spots. Summary of the Invention

[0003] This invention provides a self-service work ticket system and its usage method to solve the problems mentioned in the background art.

[0004] The present invention provides the following technical solution: a self-service work order system, comprising a standing self-service workstation and a desktop self-service workstation, both of which are signal-connected to a transaction processing terminal system. One end of the transaction processing terminal system is signal-connected to an execution item login system, the signal output end of the execution item login system is connected to an execution permission distribution end, the execution permission distribution end is signal-connected to an execution permission approval unit, and the execution permission approval unit is signal-connected to a desktop terminal parameter storage unit and a standing terminal parameter storage unit.

[0005] The transaction processing terminal system is used to receive the enable signal transmitted by the vertical self-service workstation or the desktop self-service workstation, and adjust the login permission window of the execution item login system according to the enable signal. The execution item login system is used to identify the login key entered by the vertical self-service workstation or the desktop self-service workstation, and log in to the execution port corresponding to the transaction processing terminal system according to its selection options.

[0006] Among them, the transaction processing terminal system, as the central hub, can force the synchronization of data between the vertical terminal parameter storage unit and the desktop terminal parameter storage unit, so that subsequent operations on any terminal can update the global data view in real time.

[0007] The execution permission distribution terminal is used to read device borrowing information from the execution port after logging into the transaction processing terminal system. The device borrowing information includes device distribution status, device parameter status, and device option directory. The distribution status, device parameter status, and device option directory in the borrowing information are read by a signal unit located inside the wired signal acquisition unit in the cabinet. After obtaining the device borrowing information, the execution permission distribution terminal outputs a borrowing permission command through the transaction processing terminal system. The execution permission verification unit performs secondary verification on the source of the self-service operation command input by the vertical self-service workstation or the desktop self-service workstation. After verification, the current self-service operation command is input into the vertical terminal parameter storage unit or the desktop terminal parameter storage unit for synchronization. The device borrowing information in the execution permission distribution terminal is corrected by the current operation command stored in the desktop terminal parameter storage unit and the vertical terminal parameter storage unit.

[0008] Preferably, the vertical terminal parameter storage unit is signal-connected to the transaction processing terminal system. After the vertical terminal parameter storage unit completes the storage of the current self-service operation instruction, it sends update data to the transaction processing terminal system and synchronizes the stored parameters inside the desktop terminal parameter storage unit through the transaction processing terminal system.

[0009] Since the self-service operation instructions are synchronously stored in the corresponding terminal parameter storage unit, they can be synchronized with the transaction processing terminal system. This ensures that the time of borrowing and returning operations, the specific workstation, the user's identity, the operation content, and the corresponding device status can all be completely recorded, thereby achieving traceability of management and ensuring data consistency among multiple workstations.

[0010] Preferably, one end of the transaction processing terminal system is also provided with an external data transmission interface, which is used to borrow data captured by the device and transmit it into the transaction processing terminal system.

[0011] Among them, the shooting data taken when the equipment is borrowed and returned is introduced through the external data connection interface, and the unstructured information such as the appearance status of the equipment is bound with the structured work ticket data.

[0012] Preferably, the vertical self-service workstation is signal-connected to the vertical terminal parameter storage unit, the desktop self-service workstation is signal-connected to the desktop terminal parameter storage unit, and the signal transmission end of the execution permission approval unit is signal-connected to both the desktop terminal parameter storage unit and the vertical terminal parameter storage unit.

[0013] Step S1: Input an enable signal through a standing self-service workstation or a desktop self-service workstation. This enables the transaction processing terminal system to debug the login permission window of the execution item login system based on the enable signal. After recognizing the login key input by the standing self-service workstation or desktop self-service workstation, the execution item login system logs into the corresponding execution port of the transaction processing terminal system according to its selection options.

[0014] Step S2: After obtaining the corresponding execution port in the transaction processing terminal system, the execution permission distribution terminal reads the device borrowing information based on the execution port, including the device distribution status, device parameter status, and device option directory.

[0015] Step S3: After obtaining the borrowing information of the read device, the execution permission distribution end outputs the borrowing permission instruction through the transaction processing terminal system. In the current state, the execution permission verification unit performs secondary verification on the source of the self-service operation instruction input by the standing self-service workstation or the desktop self-service workstation. After verification, the current self-service operation instruction is input into the standing terminal parameter storage unit or the desktop terminal parameter storage unit for synchronization. The current operation instruction stored in the desktop terminal parameter storage unit and the standing terminal parameter storage unit is used to correct the device borrowing information in the execution permission distribution end, and the transaction processing terminal system updates the information.

[0016] The beneficial effects of this invention are as follows: By setting up an execution item login system and an execution permission verification unit in cooperation, this invention locks user permissions from the execution port corresponding to their permissions, and performs secondary verification by combining the real-time status of the equipment read by the wired signal acquisition unit in the cabinet, forming a complete and secure application chain. This effectively prevents unauthorized operations and misoperations. Furthermore, since the self-service operation instructions are synchronously stored in the corresponding terminal parameter storage unit, they can be synchronized with the transaction processing terminal system, ensuring that the time of borrowing and returning operations, the specific workstation, user identity, operation content, and the corresponding equipment status can all be completely recorded, thereby achieving traceability of management and ensuring data consistency among multiple workstations.

[0017] The parts of the device not covered herein are the same as or can be implemented using existing technologies. Attached Figure Description

[0018] Figure 1 is a flowchart of a self-service work ticket system according to the present invention; Figure 2 is a composition diagram of a self-service work ticket system according to the present invention.

[0019] In the diagram: 1. Vertical self-service workstation; 2. Desktop self-service workstation; 3. Transaction processing terminal system; 31. External data transmission connection interface; 4. Execution item login system; 5. Execution permission distribution terminal; 6. Execution permission approval unit; 7. Desktop terminal parameter storage unit; 8. Vertical terminal parameter storage unit; 9. Wired signal acquisition unit inside the cabinet. Detailed Implementation

[0020] Please refer to Figures 1-2. The present invention provides the following technical solution: a self-service work order system, including a standing self-service workstation 1 and a desktop self-service workstation 2. Both the standing self-service workstation 1 and the desktop self-service workstation 2 are signal-connected to a transaction processing terminal system 3. One end of the transaction processing terminal system 3 is signal-connected to an execution item login system 4. The signal output end of the execution item login system 4 is connected to an execution permission distribution end 5. The execution permission distribution end 5 is signal-connected to an execution permission approval unit 6. The execution permission approval unit 6 is signal-connected to a desktop terminal parameter storage unit 7 and a standing terminal parameter storage unit 8.

[0021] In this embodiment, since any issued instruction in the existing self-service system may be recorded, even if it is invalid or erroneous, this will lead to log data pollution and make it difficult to distinguish between true and false during tracing. The present invention, through setting 6, ensures that only operation instructions approved by the execution permission approval unit 6 are allowed to be written to the vertical terminal parameter storage unit 8 or the desktop terminal parameter storage unit 7, thereby ensuring that all recorded operation instructions are specific operation instructions that are valid in the system at that time. At the same time, the setting of the execution permission approval unit 6 provides 5 to establish a buffer and verification area between permission distribution and command execution. Even if the execution permission distribution end 5 is maliciously deceived into issuing an erroneous instruction, the execution permission approval unit 6 can intercept it based on a more real-time and lower-level system state. That is, the execution permission approval unit 6 aims to perform the last state check to ensure that the operation to be recorded is based on the latest device state.

[0022] In one optional embodiment of this example, the transaction processing terminal system 3 is used to receive the enable signal transmitted by the standing self-service workstation 1 or the desktop self-service workstation 2, and to adjust the login permission window of the execution item login system 4 according to the enable signal. The execution item login system 4 is used to identify the login key entered by the standing self-service workstation 1 or the desktop self-service workstation 2, and to log in to the execution port corresponding to the transaction processing terminal system 3 according to its selection option.

[0023] In this embodiment, to avoid the serious delay in updating device status information between different terminals or management nodes, which directly leads to data inconsistency and can easily cause collaborative failures due to data synchronization delays, poor user experience due to rigid processes, and management blind spots due to incomplete information records, this invention proposes a work ticket self-service system. By setting up an execution item login system 4 in cooperation with an execution permission verification unit, user permissions are locked from the execution port corresponding to their permissions. Combined with the real-time device status read by the wired signal acquisition unit 9 in the cabinet for secondary verification, a complete and secure application chain is formed, effectively preventing unauthorized operations and misoperations. Furthermore, since the self-service operation instructions are synchronously stored in the corresponding terminal parameter storage unit, they can be synchronized with the transaction processing terminal system, so that the time of borrowing and returning operations, specific workstations, user identities, operation content, and corresponding device status can all be completely recorded, thereby achieving management traceability and solving the above-mentioned technical problems.

[0024] In an optional embodiment of this example, the execution permission distribution terminal 5 is used to read the device borrowing information according to the execution port after logging into the transaction processing terminal system 3. The device borrowing information includes the device distribution status, device parameter status, and device option directory. The distribution status, device parameter status, and device option directory in the borrowing information are read by the signal unit located inside the wired signal acquisition unit 9 in the cabinet.

[0025] In this embodiment, the wired signal acquisition unit 9 is arranged in the smart storage cabinet of the recorder, serving as the wired signal transmission and power supply terminal. That is, the recorder connects to the charging port of the wired signal acquisition unit 9 in the cabinet to realize communication transmission and charging functions.

[0026] In one optional embodiment of this example, after the execution permission distribution terminal 5 obtains the borrowing information of the reading device, it outputs a borrowing permission instruction through the transaction processing terminal system 3, and performs secondary verification on the source of the self-service operation instruction input by the vertical self-service workstation 1 or the desktop self-service workstation 2 through the execution permission verification unit 6. After verification, the current self-service operation instruction is input into the vertical terminal parameter storage unit 8 or the desktop terminal parameter storage unit 7 for synchronization. The device borrowing information in the execution permission distribution terminal 5 is corrected by the current operation instruction stored in the desktop terminal parameter storage unit 7 and the vertical terminal parameter storage unit 8. In this embodiment, the transaction processing terminal system 3 is set between the vertical self-service workstation 1, the desktop self-service workstation 2 and the execution item login system 4, and is used as a central hub. It can force the synchronization of data between the vertical terminal parameter storage unit 8 and the desktop terminal parameter storage unit 7, so that the operation on any subsequent terminal can update the global data map in real time.

[0027] In one optional embodiment of this example, the vertical terminal parameter storage unit 8 is signal-connected to the transaction processing terminal system 3. After the vertical terminal parameter storage unit 8 completes the storage of the current self-service operation instruction, it sends update data to the transaction processing terminal system 3 and synchronizes the stored parameters inside the desktop terminal parameter storage unit 7 through the transaction processing terminal system 3.

[0028] In an optional embodiment of this example, the transaction processing terminal system 3 is further provided with an external data transmission interface 31, which is used to borrow data captured by the device and transmit it into the transaction processing terminal system 3.

[0029] In this embodiment, the shooting data taken when the device is borrowed and returned is introduced through the external data connection interface 31, and the unstructured information such as the appearance status of the device is bound with the structured work ticket data.

[0030] In one optional embodiment of this example, the vertical self-service workstation 1 is signal-connected to the vertical terminal parameter storage unit 8, the desktop self-service workstation 2 is signal-connected to the desktop terminal parameter storage unit 7, and the signal transmission end of the execution permission approval unit 6 is signal-connected to both the desktop terminal parameter storage unit 7 and the vertical terminal parameter storage unit 8.

[0031] In this embodiment, the method of using the present invention includes the following steps: Step S1: An enable signal is input through the vertical self-service workstation 1 or the desktop self-service workstation 2, causing the transaction processing terminal system 3 to debug the login permission window of the execution item login system 4 according to the enable signal. After recognizing the login key input by the vertical self-service workstation 1 or the desktop self-service workstation 2, the execution item login system 4 logs into the execution port corresponding to the transaction processing terminal system 3 according to its retrieval option; Step S2: After obtaining the corresponding execution port in the transaction processing terminal system 3, the execution permission distribution terminal 5 reads the device borrowing information according to the execution port, including the device distribution status, device parameter status, and device option directory; Step S3: After obtaining the borrowing information of the read device, the execution permission distribution terminal 5 outputs the borrowing permission command through the transaction processing terminal system 3, and executes it in the current state. The permission verification unit 6 performs secondary verification on the source of the self-service operation instructions input by the standing self-service workstation 1 or the desktop self-service workstation 2. After verification, the current self-service operation instructions are input into the standing terminal parameter storage unit 8 or the desktop terminal parameter storage unit 7 for synchronization. The device borrowing information in the execution permission distribution terminal 5 is corrected by the current operation instructions stored in the desktop terminal parameter storage unit 7 and the standing terminal parameter storage unit 8, and the transaction processing terminal system 3 updates the information. Since the self-service operation instructions are synchronously stored in the corresponding terminal parameter storage unit, they can be synchronized with the transaction processing terminal system, so that the time of borrowing and returning operations, the specific workstation, the user identity, the operation content, and the corresponding device status can be completely recorded, thereby realizing the traceability of management and ensuring the data consistency between multiple workstations.

[0032] It should be noted that, in this document, relational terms such as "first" and "second" are used only to distinguish one entity or operation from another, and do not necessarily require or imply any such actual relationship or order between these entities or operations. Furthermore, the terms "comprising," "including," or any other variations thereof are intended to cover non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements includes not only those elements but also other elements not expressly listed, or elements inherent to such process, method, article, or apparatus.

[0033] Although embodiments of the invention have been shown and described, it will be understood by those skilled in the art that various changes, modifications, substitutions and alterations can be made to these embodiments without departing from the principles and spirit of the invention, the scope of which is defined by the appended claims and their equivalents.

Claims

1. A self-service work order system, comprising a standing self-service workstation (1) and a desktop self-service workstation (2), characterized in that: Both the vertical self-service workstation (1) and the desktop self-service workstation (2) are signal-connected to the transaction processing terminal system (3). One end of the transaction processing terminal system (3) is signal-connected to the execution item login system (4). The signal output end of the execution item login system (4) is connected to the execution permission distribution end (5). The execution permission distribution end (5) is signal-connected to the execution permission approval unit (6). The execution permission approval unit (6) is signal-connected to the desktop terminal parameter storage unit (7) and the vertical terminal parameter storage unit (8). The transaction processing terminal system (3) is used to receive the activation signal transmitted by the vertical self-service workstation (1) or the desktop self-service workstation (2), and to debug the login permission window of the execution item login system (4) according to the activation signal. The execution item login system (4) is used to identify the login key entered by the vertical self-service workstation (1) or the desktop self-service workstation (2), and to log in to the execution port corresponding to the transaction processing terminal system (3) according to its return option. The execution permission distribution end (5) Used to read device borrowing information according to the execution port after logging into the transaction processing terminal system (3). The device borrowing information includes device distribution status, device parameter status, and device option directory. The distribution status, device parameter status, and device option directory in the borrowing information are read by the signal unit set inside the wired signal acquisition unit (9) in the cabinet. After the execution permission distribution terminal (5) obtains the borrowing information of the device, it outputs the borrowing permission instruction through the transaction processing terminal system (3) and performs secondary verification on the source of the self-service operation instruction input by the vertical self-service workstation (1) or the desktop self-service workstation (2) through the execution permission verification unit (6). After verification, the current self-service operation instruction is input into the vertical terminal parameter storage unit (8) or the desktop terminal parameter storage unit (7) for synchronization. The device borrowing information in the execution permission distribution terminal (5) is corrected by the current operation instruction stored in the desktop terminal parameter storage unit (7) and the vertical terminal parameter storage unit (8).

2. The self-service work ticket system according to claim 1, characterized in that: The vertical terminal parameter storage unit (8) is signal-connected to the transaction processing terminal system (3). After the vertical terminal parameter storage unit (8) completes the storage of the current self-service operation instruction, it sends update data to the transaction processing terminal system (3) and synchronizes the storage parameters inside the desktop terminal parameter storage unit (7) through the transaction processing terminal system (3).

3. The self-service work ticket system according to claim 2, characterized in that: The transaction processing terminal system (3) is also provided with an external data connection interface (31) at one end. The external data connection interface (31) is used to borrow data captured by the device and transmit it into the transaction processing terminal system (3).

4. The self-service work ticket system according to claim 3, characterized in that: The vertical self-service workstation (1) is signal-connected to the vertical terminal parameter storage unit (8), the desktop self-service workstation (2) is signal-connected to the desktop terminal parameter storage unit (7), and the signal transmission end of the execution permission approval unit (6) is signal-connected to the desktop terminal parameter storage unit (7) and the vertical terminal parameter storage unit (8).

5. A method of using a self-service work ticket system according to any one of claims 1-4, characterized in that: Step S1: Input an enable signal through the standing self-service workstation (1) or the desktop self-service workstation (2) to enable the transaction processing terminal system (3) to debug the login permission window of the execution item login system (4) according to the enable signal. After the execution item login system (4) recognizes the login key input by the standing self-service workstation (1) or the desktop self-service workstation (2), it logs into the execution port corresponding to the transaction processing terminal system (3) according to its retrieval option; Step S2: After obtaining the corresponding execution port in the transaction processing terminal system (3), the execution permission distribution terminal (5) reads the device borrowing information according to the execution port, including the device distribution status, device parameter status, and device option directory; Step S3: Execute After obtaining the borrowing information of the reading device, the permission distribution terminal (5) outputs the borrowing permission instruction through the transaction processing terminal system (3). In the current state, the execution permission approval unit (6) performs secondary approval on the source of the self-service operation instruction input by the standing self-service workstation (1) or the desktop self-service workstation (2). After approval, the current self-service operation instruction is input into the standing terminal parameter storage unit (8) or the desktop terminal parameter storage unit (7) for synchronization. The current operation instruction stored in the desktop terminal parameter storage unit (7) and the standing terminal parameter storage unit (8) is used to correct the device borrowing information in the execution permission distribution terminal (5), and the transaction processing terminal system (3) updates the information.

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