Call center remote monitoring device

Abstract

The utility model discloses a call center remote monitoring device which comprises a main rotating assembly, a moving assembly is arranged in the middle of the main rotating assembly, a monitoring assembly is installed on the moving assembly, the monitoring assembly can move along with the moving assembly, side light supplementing lamps are fixedly installed on the two sides of the moving assembly, and the side light supplementing lamps are connected with the main rotating assembly. A main rail is arranged on the outer side of the main rotating assembly, and the main rotating assembly is connected with the main rail and can rotate along the main rail. According to the utility model, rotation is used as the main body action of the monitoring camera, multi-azimuth and multi-angle monitoring is carried out in cooperation with movement, and longitudinal rotation is arranged, so that the actual monitoring angle orientation is wider, the camera can be cleaned and air-dried in real time when the surface of the camera is polluted, and the use effect is good.

Description

Technical Field

[0001] The utility model relates to the technical field of monitoring equipment, in particular to a remote monitoring device for a call center. Background Art

[0002] A call center is a centralized place composed of a group of service personnel who provide various business services to customers. The remote monitoring equipment of the call center can remotely and uniformly supervise the staff. Usually, the call center is large in area and has many personnel. The monitoring equipment is fixed on the ceiling and cannot be moved. There may be multiple monitoring blind spots, and the call center cannot be fully monitored. In addition, the monitoring equipment is troublesome to install and disassemble, and is not convenient for replacement and maintenance.

[0003] The utility model of Chinese patent CN213394521U discloses a remote monitoring device for a call center, including a monitoring probe, a concave long groove is fixed on the ceiling above the monitoring probe, two sets of guide rails are fixed on both sides of the concave long groove, a first mobile chassis is slidably arranged below the concave long groove, a first servo motor is fixed inside the first mobile chassis, a truss is fixed at the bottom end of the first mobile chassis, a threaded rod is fixed inside the truss, a second mobile chassis is slidably arranged on the threaded rod, and a second servo motor is fixed inside the second mobile chassis. The utility model can flexibly move the monitoring probe in a plane by controlling the first drive device and the second drive device, so that the monitoring probe can monitor any position inside the call center as needed, and realizes comprehensive monitoring of the monitoring center without leaving blind spots. At the same time, the monitoring probe can be conveniently disassembled and assembled by controlling the buckle device, which is convenient for replacing and repairing the monitoring probe. However, the multi-directional monitoring position angle adjustment of the utility model is not simple and convenient, the longitudinal angle adjustment of the camera is difficult and difficult to operate, and when the monitoring camera is dirty, it cannot be cleaned and air-dried in time, and the use effect is poor. Utility Model Content

[0004] The purpose of the utility model is to provide a call center remote monitoring device, which uses rotation as the main action of the monitoring camera, cooperates with movement to carry out multi-directional and multi-angle monitoring, and is provided with a longitudinal rotation so that the actual monitoring angle is wider. When dirt contaminates the surface of the camera, it can be cleaned and air-dried in real time, and the use effect is good, so as to solve the problems proposed in the above-mentioned background technology that the multi-directional monitoring position angle adjustment is not simple and convenient, the longitudinal angle adjustment of the camera is difficult and difficult to operate, and when dirt appears on the monitoring camera, it cannot be cleaned and air-dried in time, resulting in poor use effect.

[0005] To achieve the above-mentioned purpose, the utility model provides the following technical solutions: a call center remote monitoring device, comprising a main rotating assembly, a moving assembly is arranged in the middle of the main rotating assembly, a monitoring assembly is installed on the moving assembly, the monitoring assembly can move with the moving assembly, side fill lights are fixedly installed on both sides of the moving assembly, a main track is arranged outside the main rotating assembly, the main rotating assembly is connected to the main track and can rotate along it;

[0006] The monitoring component includes a joint, a fixing buckle is connected to the outside of the joint, a rotating shaft is installed at the bottom of the fixing buckle, a longitudinal rotation motor is fixedly installed on the rotating shaft, a lateral rotation motor is installed on one side of the longitudinal rotation motor, a monitoring head is installed on the lateral rotation motor, a cleaning component is arranged on the side of the monitoring head, and the cleaning component is installed on the main rotation component.

[0007] Preferably, the main rotating assembly includes a center disk, a rotating column is fixedly installed on the bottom of the center disk, a connecting plate is installed on the side of the rotating column, an end roller is installed on the end of the connecting plate, an end fixing plate is installed on the end roller, and a driving motor is connected to the end roller.

[0008] Preferably, the moving assembly comprises a moving slide rail, a moving platform is slidably mounted on the moving slide rail, a side shift motor is fixedly mounted on the side of the moving platform, and a monitoring interface is fixedly mounted on the bottom of the moving platform.

[0009] Preferably, the fixing buckle comprises a buckle body, an upper buckle plate is arranged above the buckle body, a screw hole is arranged on the buckle body, a bolt is connected in the screw hole, and an upper clamping strip is connected to the end of the bolt.

[0010] Preferably, the cleaning component comprises a cleaning table, which is connected to the main rotating component, and a cleaning motor is installed on the cleaning table. A spray port is fixedly installed on one side of the cleaning motor, and an air drying port is fixedly installed on the other side of the cleaning motor.

[0011] Compared with the prior art, the utility model has the following beneficial effects: using rotation as the main action of the surveillance camera, cooperating with movement to carry out multi-directional and multi-angle monitoring, and being provided with longitudinal rotation so that the actual monitoring angle is wider, and when dirt contaminates the surface of the camera, it can be cleaned and air-dried in real time, and the use effect is good, specifically:

[0012] (1) The call center remote monitoring device, by setting up the coordination of the main rotating component and the mobile component, is more efficient in changing the angle and orientation of the monitoring camera, the angle can also be adjusted, the effect is better, and the area occupied is smaller;

[0013] (2) The call center remote monitoring device can be easily installed and fixed, and can also be easily removed, through the fixing buckle and cleaning component. The cleaning component can clean and air-dry the surface of the camera after the line of sight of the monitoring camera is affected, so as to avoid affecting the monitoring effect. BRIEF DESCRIPTION OF THE DRAWINGS

[0014] In order to more clearly illustrate the embodiments of the utility model or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are some embodiments of the utility model. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0015] Figure 1 It is a schematic diagram of the overall structure of the utility model;

[0016] Figure 2 This is a schematic diagram of the structure of the main rotating assembly of the utility model;

[0017] Figure 3 This is a schematic diagram of the structure of the mobile component of the utility model;

[0018] Figure 4 This is a schematic diagram of the monitoring component structure of the utility model;

[0019] Figure 5 This is a schematic diagram of the cleaning component structure of the utility model.

[0020] Explanation of the reference numerals in the figure: 1. Main rotating assembly; 11. Rotating column; 12. Connecting plate; 13. End roller; 14. Driving motor; 2. Moving assembly; 21. Moving slide rail; 22. Moving platform; 23. Side shift motor; 3. Monitoring assembly; 31. Joint; 32. Fixing buckle; 321. Buckle body; 322. Upper buckle plate; 323. Bolt; 324. Upper clamping strip; 33. Longitudinal motor; 34. Side motor; 35. Monitoring head; 36. Cleaning assembly; 361. Cleaning platform; 362. Spray nozzle; 363. Air drying nozzle; 4. Side fill light; 5. Main track. DETAILED DESCRIPTION

[0021] In order to make the purpose, technical solution and advantages of the embodiment of the utility model clearer, the technical solution in the embodiment of the utility model will be clearly and completely described below in conjunction with the drawings in the embodiment of the utility model. Obviously, the described embodiment is a part of the embodiment of the utility model, not all the embodiments. Based on the embodiment of the utility model, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the utility model.

[0022] See also Figure 1-5 The utility model provides an embodiment: a call center remote monitoring device, comprising a main rotating assembly 1, a moving assembly 2 is arranged in the middle of the main rotating assembly 1, a monitoring assembly 3 is installed on the moving assembly 2, the monitoring assembly 3 can move with the moving assembly 2, side fill lights 4 are fixedly installed on both sides of the moving assembly 2, a main track 5 is arranged outside the main rotating assembly 1, and the main rotating assembly 1 is connected to the main track 5 and can rotate along it;

[0023] In combination with the above-mentioned structural features, when the device is used, the main track 5 is first fixedly installed, the main rotating component 1 is fixedly installed on the ceiling and connected to the main track 5, the mobile component 2 is fixedly installed on the main rotating component 1, and the side fill light 4 fixedly installed on the main rotating component 1 by the mobile component 2 can supplement the light source when needed to facilitate lighting.

[0024] See also Figure 1 and Figure 2 The main rotating assembly 1 includes a center disk, a rotating column 11 is fixedly installed at the bottom of the center disk, a connecting plate 12 is installed on the side of the rotating column 11, a final roller 13 is installed at the end of the connecting plate 12, a final fixing plate is installed on the final roller 13, and a driving motor 14 is connected to the final roller 13;

[0025] See also Figure 1 and Figure 3 The moving assembly 2 includes a moving rail 21, a moving platform 22 is slidably mounted on the moving rail 21, a side shift motor 23 is fixedly mounted on the side of the moving platform 22, and a monitoring interface is fixedly mounted on the bottom of the moving platform 22;

[0026] In combination with the above-mentioned structural features, when the device is in use, the driving motor 14 on the main rotating component 1 drives the final roller 13 to rotate, and the final roller 13 moves along the main track 5, driving the entire moving component 2 to rotate. The rotating column 11 rotates during this process, and the side shift motor 23 can drive the moving platform 22 to move along the moving slide rail 21. The moving platform 22 has a monitoring interface to which the monitoring component 3 can be electrically connected.

[0027] See also Figure 1 and Figure 4 The monitoring component 3 includes a joint 31, a fixing buckle 32 is connected to the outside of the joint 31, a rotating shaft is installed at the bottom of the fixing buckle 32, a longitudinal rotation motor 33 is fixedly installed on the rotating shaft, a lateral rotation motor 34 is installed on one side of the longitudinal rotation motor 33, a monitoring head 35 is installed on the lateral rotation motor 34, a cleaning component 36 is arranged on the side of the monitoring head 35, and the cleaning component 36 is installed on the main rotating component 1;

[0028] See also Figure 1 and Figure 4The fixing buckle 32 includes a buckle body 321, an upper buckle plate 322 is arranged above the buckle body 321, a screw hole is arranged on the buckle body 321, a bolt 323 is connected in the screw hole, and an upper clamping strip 324 is connected to the end of the bolt 323;

[0029] See also Figure 1 and Figure 5 The cleaning component 36 includes a cleaning table 361, which is connected to the main rotating component 1. A cleaning motor is installed on the cleaning table 361. A spray port 362 is fixedly installed on one side of the cleaning motor, and an air drying port 363 is fixedly installed on the other side of the cleaning motor;

[0030] In combination with the above-mentioned structural features, when the device is in use, the connector 31 on the monitoring component 3 can be directly inserted into the monitoring interface to work, the upper buckle plate 322 on the fixing buckle 32 is fixedly connected to the moving platform 22, and the upper clamping strip 324 is moved to a suitable position when in use, and the bolt 323 is rotated to finally fix the monitoring component 3, and the longitudinal rotation motor 33 and the lateral rotation motor 34 can realize multi-angle rotation of the monitoring head 35. When the surface of the monitoring head 35 is adhered to dust and the like and affects the line of sight, the cleaning motor on the cleaning component 36 can first use the spray port 362 to clean and decontaminate the monitoring head 35, and then operate the air drying port 363 to air dry it to ensure complete removal, and the cleaning effect is good.

[0031] Working principle: When the device is in use, the driving motor 14 on the main rotating component 1 drives the final roller 13 to rotate, and the final roller 13 moves along the main track 5, driving the entire moving component 2 to rotate. The rotating column 11 rotates in this process, and the side shift motor 23 can drive the moving platform 22 to move along the moving slide rail 21. The moving platform 22 has a monitoring interface to which the monitoring component 3 can be electrically connected. The connector 31 on the monitoring component 3 can be directly inserted into the monitoring interface for operation. The upper buckle plate 322 on the fixing buckle 32 is fixedly connected to the moving platform 22. When in use, the upper clamping strip 324 is moved to a suitable position, and the bolt 323 is rotated to finally fix the monitoring component 3. The longitudinal motor 33 and the lateral motor 34 can realize multi-angle rotation of the monitoring head 35. When the surface of the monitoring head 35 is adhered to dust and the like and affects the line of sight, the cleaning motor on the cleaning component 36 can first use the spray port 362 to clean and decontaminate the monitoring head 35, and then operate the air drying port 363 to air dry it to ensure complete removal, and the cleaning effect is good.

[0032] In the description of the present invention, it should be noted that, unless otherwise clearly specified and limited, the terms "installation", "connection" and "connection" should be understood in a broad sense, for example, it can be a fixed connection, a detachable connection, or an integral connection; it can be a mechanical connection or an electrical connection; it can be a direct connection, or it can be indirectly connected through an intermediate medium, or it can be the internal communication of two components. For ordinary technicians in this field, the specific meanings of the above terms in the present invention can be understood according to specific circumstances.

[0033] The device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of this embodiment. Ordinary technicians in this field can understand and implement it without paying creative labor.

[0034] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the utility model, rather than to limit it. Although the utility model has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the various embodiments of the utility model.

Claims

1. A call center remote monitoring device, characterized in that: The invention comprises a main rotating assembly (1), a moving assembly (2) is arranged in the middle of the main rotating assembly (1), a monitoring assembly (3) is installed on the moving assembly (2), and the monitoring assembly (3) can move along with the moving assembly (2), side fill lights (4) are fixedly installed on both sides of the moving assembly (2), a main track (5) is arranged on the outside of the main rotating assembly (1), and the main rotating assembly (1) is connected to the main track (5) and can rotate along the main track; The monitoring component (3) comprises a joint (31), a fixing buckle (32) is connected to the outer side of the joint (31), a rotating shaft is installed at the bottom of the fixing buckle (32), a longitudinal rotation motor (33) is fixedly installed on the rotating shaft, a lateral rotation motor (34) is installed on one side of the longitudinal rotation motor (33), a monitoring head (35) is installed on the lateral rotation motor (34), a cleaning component (36) is arranged on the side of the monitoring head (35), and the cleaning component (36) is installed on the main rotation component (1).

2. A call center remote monitoring device according to claim 1, characterized in that: The main rotating assembly (1) comprises a center disk, a rotating column (11) is fixedly mounted on the bottom of the center disk, a connecting plate (12) is mounted on the side of the rotating column (11), a final roller (13) is mounted on the end of the connecting plate (12), a final fixing plate is mounted on the final roller (13), and a driving motor (14) is connected to the final roller (13).

3. A call center remote monitoring device according to claim 1, characterized in that: The moving assembly (2) comprises a moving rail (21), a moving platform (22) is slidably mounted on the moving rail (21), a side shift motor (23) is fixedly mounted on the side of the moving platform (22), and a monitoring interface is fixedly mounted on the bottom of the moving platform (22).

4. A call center remote monitoring device according to claim 1, characterized in that: The fixing buckle (32) comprises a buckle body (321), an upper buckle plate (322) is arranged above the buckle body (321), a screw hole is arranged on the buckle body (321), a bolt (323) is connected in the screw hole, and an upper clamping strip (324) is connected to the end of the bolt (323).

5. A call center remote monitoring device according to claim 1, characterized in that: The cleaning component (36) comprises a cleaning table (361), the cleaning table (361) is connected to the main rotating component (1), a cleaning motor is mounted on the cleaning table (361), a spray port (362) is fixedly mounted on one side of the cleaning motor, and an air drying port (363) is fixedly mounted on the other side of the cleaning motor.

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