Business procedure standardization support system and program

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The standardization support system addresses the challenge of standardizing business procedures among local governments by promoting the introduction and standardization of IT tools, enhancing efficiency and reducing costs through the association of IT tool identification and setting values with business procedures.

JP2025062205APending Publication Date: 2025-04-14GABAMATES CO LTD

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Patent Information

Application Number: JP2023171109
Authority / Receiving Office: JP · JP
Patent Type: Applications
Current Assignee / Owner
Filing Date: 2023-10-02
Publication Date: 2025-04-14

AI Technical Summary

Technical Problem

Current technologies have not been effective in standardizing business procedures among local governments, due to the presence of waste, impossibility, and unevenness in existing procedures, as well as the challenges of introducing and standardizing IT tools across different local governments.

Method used

A standardization support system and program that allows multiple local governments to register and manage business procedures, with a setting value storage unit for IT tools, an input unit for business procedures, and a registration unit that associates IT tool identification and setting values with business procedures, promoting the introduction of IT tools and standardizing their settings.

Benefits of technology

The system facilitates the standardization of business procedures by promoting the introduction and standardization of IT tools, reducing technical hurdles, and providing information on usage status to help local governments select appropriate IT tools, thereby improving efficiency and reducing costs.

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Abstract

To provide a system capable of promoting the introduction of IT tools in the standardization of business procedures of local governments.SOLUTION: A business procedure standardization support system for registering business procedures of a plurality of local governments is provided with a setting value storage unit 44 for storing, for each process of a business procedure, set values to be set in each IT tool for a plurality of IT tools usable in one of the processes included in the business procedure, an input unit 21 for accepting input of the business procedure, a registration unit 22 for registering the inputted business procedure, and an information presentation unit 23 for presenting information (the number of using municipalities, the number of operating procedures, usage fees, etc.) on the state of use of the IT tool in the plurality of local governments. The input unit accepts the selection of an IT tool to be used in the process in the input concerning the process of the business procedure, and a registration unit acquires a set value when the selected IT tool is used in the process from a set value storage unit, and registers identification information of the IT tool and the acquired set value in association with the process.SELECTED DRAWING: Figure 1

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Description

[Technical field]

[0001] The present invention relates to a business procedure standardization support system and program that supports the standardization of various business procedures performed by local governments. [Background technology]

[0002] Traditionally, local governments have independently worked to improve efficiency and services for residents under the concept of local autonomy. As a result, each local government has been carrying out the same administrative tasks using different business procedures and business systems with different functions, which is not efficient when viewed from the perspective of Japan as a whole.

[0003] On the other hand, amid rapid population decline, local governments will be required to perform the functions they should be carrying out with roughly half the current number of employees by 2040 (the so-called 2040 problem). To achieve this goal, the standardization of business systems used by local governments is being promoted based on the Digital Government Action Plan.

[0004] However, as mentioned above, not only do local governments have different business systems, but the business procedures themselves are also different, so in order to achieve the aforementioned goal, it is necessary to promote the standardization of both business systems and business procedures nationwide.

[0005] In order to promote the standardization of business procedures among local governments, it is first necessary to know the business procedures of the multiple local governments in question.

[0006] As one technique for supporting the improvement of business procedures, the following Patent Document 1 discloses a system that enables comparison and reference of business procedures of multiple local governments.

[0007] Specifically, the invention describes an invention for a business management system that includes an acquisition means for acquiring business information of a first organization and business information of a second organization to be compared from a storage means for correlating and storing business information relating to business performed by multiple organizations with organizational information indicating the organizations performing the business, and an output means for outputting the business information of the first organization and the business information of the second organization acquired by the acquisition means in a manner that allows them to be compared.

[0008] This technology allows information about operations at other local governments where similar operations are carried out to be displayed in a comparative manner, which is expected to have the effect of making it easier to take measures to improve the efficiency of operations by referring to information about operations at other local governments where operations are carried out efficiently. [Prior art documents] [Patent documents]

[0009] [Patent Document 1] JP 2023-31669 A Summary of the Invention [Problem to be solved by the invention]

[0010] The technology disclosed in Patent Document 1 aims to improve the efficiency of business procedures from the perspective of a single local government, and it cannot be said to be sufficiently effective in standardizing business procedures among a large number of local governments.

[0011] Currently, progress in standardizing business procedures among local governments across Japan is not very good, and the reasons for this are analyzed as follows:

[0012] When standardizing business procedures, it is not enough to simply compare the business procedures of multiple local governments, extract commonalities, and make them the standard business procedures. This is because the business procedures of each local government contain waste, overburdening, and unevenness (the so-called three "mu"). Therefore, the ideal way to standardize business procedures is to review the business procedures of local governments through business process reengineering (BPR) to eliminate waste, overburdening, and unevenness, while also carrying out digital transformation (DX) to fundamentally change the way business is done by utilizing digital technology (IT tools).

[0013] However, the introduction of IT tools takes time, money, and manpower, and requires the knowledge and skills to properly set a large number of settings (parameters) for the IT tools used, so there are limitations to each local government's individual efforts to introduce IT tools, and this is thought to be one of the issues preventing the standardization of business procedures. In addition, in advancing standardization, it is desirable not only to standardize the IT tools used in each process of business procedures, but also to standardize the settings set in the IT tools (standardization of how IT tools are used).

[0014] The present invention seeks to solve the above problems and aims to provide a business procedure standardization support system and program that can promote the introduction of IT tools in the standardization of business procedures in local governments. [Means for solving the problem]

[0015] The gist of the present invention for achieving the above object resides in the following inventions.

[0016] [1] A business procedure standardization support system in which business procedures of multiple local government entities are registered, comprising: a setting value storage unit that stores setting values to be set for each of a plurality of IT tools that can be used in any step included in the business procedure, for each step of the business procedure; an input unit that receives input of a business procedure related to a designated business of a designated local government; a registration unit that registers the business procedure input by the input unit; Equipped with the input unit accepts, in an input related to a process of the business procedure, a selection of an IT tool to be used in the process; The registration unit acquires a setting value when the selected IT tool is used in the process from the setting value storage unit, and registers the identification information of the selected IT tool and the acquired setting value in association with the process of the business procedure. A business procedure standardization support system characterized by the above.

[0017] In the above invention and the invention described in

[14] , when an IT tool to be used in a process of a business procedure is set in the input for that process, the identification information of the IT tool and the setting value when using that IT tool in that process are associated with and registered in association with that process.

[0018] [2] The registration unit receives a selection of a setting value from a user when the selected IT tool is used in the process from among the settings stored in the setting value storage unit, and acquires the selected setting value from the setting value storage unit. The business procedure standardization support system described in [1].

[0019] In the above invention and the invention described in

[15] , the setting value selected by the user is obtained from those stored in the setting value storage unit.

[0020] [3] The registration unit acquires a setting value from the setting value storage unit based on a process in which the selected IT tool is used. The business procedure standardization support system described in [1].

[0021] In the above invention and the invention described in

[16] , the setting value corresponding to the process in which the selected IT tool is used is automatically obtained from the setting value storage unit.

[0022] [4] an information presentation unit that presents information on the usage status of the IT tool in the plurality of local governments; The business procedure standardization support system according to [1], characterized in having:

[0023] The above invention and the invention described in

[17] provide information on the usage of IT tools in multiple local governments.

[0024] [5] The information presentation unit, when receiving a selection of an IT tool to be used in a process in the input of the process of the business procedure, presents information on the usage status of the selected IT tool in the plurality of local governments. The business procedure standardization support system described in [4].

[0025] In the above invention and the invention described in

[18] , when inputting a step in a business procedure, if the IT tool to be used in that step is selected, information on the usage status of that IT tool in multiple local governments is presented.

[0026] [6] The information on the usage status includes the number of local governments in which business procedures, including a process in which the identification information of the IT tool to be presented is registered, The business procedure standardization support system according to [4] or [5],

[0027] In the above invention and the invention described in

[19] , for example, the number of local governments that have registered business procedures using IT tool A is presented as information on the usage status of IT tool A.

[0028] [7] The usage information includes information identifying the local government in which the business procedure, including the process in which the identification information of the IT tool to be presented is registered, The business procedure standardization support system according to [4] or [5],

[0029] In the above invention and the invention described in

[20] , for example, identification information (such as name) of the local government in which the business procedure using IT tool A is registered is presented as information on the usage status of IT tool A.

[0030] [8] The information on the usage status includes the number of business procedures including a process in which the identification information of the IT tool to be presented is registered, The business procedure standardization support system according to [4] or [5],

[0031] In the above invention and the invention described in

[21] , for example, the number of business procedures that use IT tool A is presented as information on the usage status of IT tool A.

[0032] [9] The information on the usage status includes the usage fee of the presented IT tool, or the usage fee when the presented IT tool is used with the setting value corresponding to the process in which the identification information of the IT tool is registered. The business procedure standardization support system according to [4] or [5],

[0033] In the above invention and the invention described in

[22] , for example, the usage information for IT tool A is presented as the usage fee for IT tool A, or the usage fee when IT tool A is used with settings corresponding to the process in which the identification information for IT tool A is registered.

[0034]

[10] The input unit receives input of business procedures from a user other than the local government. The business procedure standardization support system according to any one of [1], [4], and [5],

[0035]

[11] The information presentation unit presents the information on the usage status to users other than the local government. The business procedure standardization support system according to [4] or [5],

[0036]

[12] The users other than the multiple local government entities are government ministries or agencies, or businesses commissioned by government ministries or agencies, or businesses commissioned by local government entities. The business procedure standardization support system according to

[10] ,

[0037]

[13] The users other than the multiple local government entities are ministries or agencies, or businesses commissioned by ministries or agencies, or businesses commissioned by local government entities. The business procedure standardization support system according to

[11] .

[0038]

[14] a registration unit in which the business procedures of a number of local government entities are registered; a setting value storage unit that stores setting values to be set for each of a plurality of IT tools that can be used in any step included in the business procedure, for each step of the business procedure; A program executed in an information processing device having An input step of accepting input of business procedures related to a designated business of a designated local government; a registration step of registering the business procedure inputted in the input step in the registration unit; having In the input step, a selection of an IT tool to be used in a process of the business procedure is accepted in an input related to the process of the business procedure; In the registration step, a setting value when the selected IT tool is used in the process is acquired from the setting value storage unit, and identification information of the selected IT tool and the acquired setting value are registered in association with the process of the business procedure. A program characterized by:

[0039]

[15] In the registration step, a selection of a setting value when the selected IT tool is used in the process is accepted from a user among the settings stored in the setting value storage unit, and the selected setting value is acquired from the setting value storage unit. The program according to

[14] .

[0040]

[16] In the registration step, a setting value is obtained from the setting value storage unit based on a process in which the selected IT tool is used. The program according to

[14] .

[0041]

[17] The method further includes an information presentation step of presenting information on the usage status of the IT tool in the plurality of local governments. The program according to

[14] .

[0042]

[18] In the information presentation step, when an IT tool to be used in a process of the business procedure is selected in the input of the process of the business procedure, information on the usage status of the selected IT tool in the plurality of local governments is presented. The program according to

[17] .

[0043]

[19] The information on the usage status includes the number of local governments in which a business procedure including a process in which the identification information of the IT tool to be presented is registered, The program according to

[17] or

[18] ,

[0044]

[20] The usage information includes information identifying the local government in which the business procedure, including the process in which the identification information of the IT tool to be presented is registered, The program according to

[17] or

[18] ,

[0045]

[21] The information on the usage status includes the number of business procedures including a process in which the identification information of the IT tool to be presented is registered. The program according to

[17] or

[18] ,

[0046]

[22] The information on the usage status includes the usage fee of the presented IT tool, or the usage fee when the presented IT tool is used with the setting value corresponding to the process in which the identification information of the IT tool is registered. The program according to

[17] or

[18] ,

[0047]

[23] In the input step, input of the business procedure is received from a user other than the local government. The program according to any one of

[14] ,

[17] and

[18] .

[0048]

[24] In the information presentation step, the information on the usage status is presented to users other than the local government. The program according to

[17] or

[18] ,

[0049]

[25] The users other than the multiple local government entities are ministries or agencies, or businesses commissioned by ministries or agencies, or businesses commissioned by local government entities. The program according to

[23] .

[0050]

[26] The users other than the multiple local government entities are ministries or agencies, or businesses commissioned by ministries or agencies, or businesses commissioned by local government entities. The program according to

[24] . Effect of the Invention

[0051] According to the business procedure standardization support system and program of the present invention, it is possible to promote the introduction of IT tools in the standardization of business procedures in local governments. [Brief description of the drawings]

[0052] [Figure 1] 1 is a diagram showing an example of a system configuration including a business management system according to an embodiment of the present invention; [Diagram 2] FIG. 2 is a block diagram showing an example of the hardware configuration of a business management system and a computer system. [Diagram 3] FIG. 2 is a diagram illustrating an example of a data configuration of a business procedure. [Figure 4] FIG. 11 is a diagram illustrating an example of data registered in a setting value DB. [Diagram 5]FIG. 11 is a diagram illustrating an example of usage status data. [Figure 6] FIG. 13 is a diagram showing an example of a usage fee graph corresponding to the fee table. [Figure 7] FIG. 13 is a diagram illustrating an example of a workflow for displaying information on the usage status of IT tools. [Figure 8] FIG. 13 is a diagram showing an example of a workflow in which information on the usage status of IT tools is displayed when inputting a step of a business procedure. [Figure 9] FIG. 13 is a diagram showing an example of a UI screen for receiving input related to a process of a business procedure. [Figure 10] FIG. 13 is a diagram showing an example of a journey information area of the UI screen in which an IT tool list and information on the usage status of the IT tools are displayed. [Figure 11] FIG. 13 is a diagram showing an example of a journey information area of a UI screen on which a list of setting values is displayed. [Figure 12] FIG. 13 is a diagram illustrating an example of a workflow in which a user other than a local government enters a business procedure. [Figure 13] FIG. 13 is a diagram showing an example of a workflow for presenting information on the usage status of an IT tool to a user other than a local government organization. [Figure 14] FIG. 13 is a diagram showing an example of a workflow in which information on the usage status of IT tools is displayed when a user other than a local government enters a step of a business procedure of another local government. [Figure 15] 13 is a flowchart showing input processing of a business procedure performed by a business management server of the business management system. [Figure 16] 16 is a flow chart showing a continuation of FIG. 15. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0053] Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

[0054] 1 shows an example of a system configuration including a business procedure standardization support system 10 according to an embodiment of the present invention. Business procedure standardization support system 10 is a system that registers and manages data on procedure manuals (business procedures) used when a local government (autonomous body) performs various tasks, and in particular, serves the function of supporting the introduction of IT tools in the standardization of business procedures of local governments.

[0055] More specifically, when an IT tool is introduced into a certain Step of a business procedure, it serves the function of providing users with the settings of the IT tool corresponding to the use in that Step. It also serves the function of presenting information on the usage status of the specified IT tool in multiple local governments to assist local governments in selecting IT tools to introduce into Steps of business procedures. For example, it presents information such as the number of local governments using the specified IT tool, the number of business procedures, and the usage fee. Examples of IT tools include chatbots, electronic reviews, AI minutes, and RPA (Robotic Process Automation).

[0056] As shown in Fig. 1, the business procedure standardization support system 10 is connected to a computer system 5 owned by each local government (hereinafter also referred to as "local government") so as to be able to communicate with each other via a network 2 such as the Internet. The network 2 may be the Internet or another network such as a Local Government Wide Area Network (LGWAN).

[0057] In addition, computer systems 5 owned by users other than local governments are also connected to the business procedure standardization support system 10 via the network 2. Users other than local governments include, for example, government ministries and agencies, business operators commissioned by government ministries and agencies, and business operators commissioned by local governments.

[0058] The business procedure standardization support system 10 includes a business management server 20 and a database 40. The business management server 20 performs the functions of a U / I unit 21, a registration unit 22, an information presentation unit 23, an IT tool management unit 24, and the like.

[0059] In the database 40, a business procedure DB (database) 41, an IT tool DB 42, a setting value DB 44 as a setting value storage unit, a local government DB 45, a other user DB 46, and the like are registered.

[0060] 2 shows an example of the hardware configuration of the business procedure standardization support system 10. The computer systems 5 of local governments and other users may have a similar configuration. The business procedure standardization support system 10 and the computer system 5 are information processing devices equipped with a CPU (Central Processing Unit) 51, memory 52, a communication unit 53, a U / I unit 54, a hard disk device 55, etc.

[0061] The memory 52 stores a program 52a and various data 52b required for executing the program. The CPU 51 executes the program 52a stored in the memory 52. The communication unit 53 performs the function of communicating with other servers and external devices via the network 2. The U / I unit 54 is composed of a display device that displays various information to the user, an input device that receives various instructions and operation inputs from the user, and the like. The CPU 51 executes the program 52a stored in the memory 52 to realize various functions of the business procedure standardization support system 10 and the computer system 5.

[0062] The business procedure DB 41 shown in Fig. 1 stores data on business procedures for various business operations of local governments. Fig. 3 shows an example of the configuration of business procedure data. The business procedure data includes the name and ID of the local government related to the business procedure, the business name, the business ID, version information, creator, creation date and time, and source information (name of the source local government, creation date and time, creator, etc.). In addition, as information indicating the actual content of the business procedure, an overview of the business, a flow chart of the entire business, and information on each process that makes up the business procedure are registered. The information on each process includes, for example, the process number, process name, work content, precautions, identification information of the IT tools used, and setting values.

[0063] In the setting value DB 44, the setting values to be set in each IT tool are registered for each type of process in which the IT tool is used. When multiple setting items are set in an IT tool, a set of setting values (a group of setting values) for each of the multiple setting items is registered. The setting values registered in the setting value DB 44 may be provided by a user other than the business operator providing the IT tool or the local government, or may be provided by the local government. For example, the business management system 10 makes it possible for local government B to use a setting value provided by local government A.

[0064] FIG. 4 shows an example of data registered in the setting value DB 44. In this example, for each IT tool, the name of the IT tool, identification information, information on the process that can be used (such as the type and name of the process), and the setting value for each process are registered. For example, for IT tool A, the setting value when used in process 1, the setting value when used in process 2, and the setting value when used in process 5 are registered. Each process may be for each individual process or for each type of process (type of work). For example, application rules are registered when an electronic review tool is used in the process of reviewing application contents, settings of the reading area of a paper form are registered when an OCR (Optical Character Recognition / Reader) tool is used in the process of digitalizing the contents of a paper form, and items of an application form are registered when an electronic application tool is used in the process of accepting applications. Thus, setting values (groups of setting values) appropriate for each type of process (work classification) are registered.

[0065] In the IT tool DB 42, a fee table 42a, usage status data 42b, etc. are registered. The usage status data 42b is data indicating which local government each IT tool is used in which step of which business procedure. FIG. 5 shows an example of the usage status data 42b. For example, it is registered that IT tool A is used in step 3 of business procedure 1 of local government A, step 2 of business procedure 2 of local government A, step 3 of business procedure 1 of local government B, etc. In addition, the start date of use of each tool, etc. may also be registered.

[0066] The fee table 42a registers the usage fee for each IT tool. The usage fee varies depending on the number of local governments using the tool, the number of business procedures, or a set value, and the fee table 42a registers the usage fee according to the number of local governments using the tool, the number of business procedures using the tool, or the usage fee for each set value.

[0067] FIG. 6 shows an example of a usage fee graph corresponding to fee table 42a. The horizontal axis is the number of local public organizations using the tool, and the vertical axis is the usage fee. The more local public organizations using the tool, the lower the usage fee. Graph 61 shows the usage fee when the target IT tool is used with a first setting value, and graph 62 shows the usage fee when the target IT tool is used with a second setting value. In this example, the usage fee when the target IT tool is used with the second setting value is lower than when the target IT tool is used with the first setting value.

[0068] According to this fee structure, the more local governments and business procedures that use the same IT tool, the lower the fee. Therefore, the business procedure standardization support system 10 according to the present embodiment provides information on the usage of IT tools to help local governments select IT tools to be introduced.

[0069] For example, the usage fee for an IT tool is a monthly lease fee, and the lease fee for the following month varies depending on the number of local governments using the tool and the number of business procedures at the closing date of the current month. Therefore, if the number of local governments using the same IT tool gradually increases, the usage fee borne by each local government will gradually decrease.

[0070] 1 stores information related to each local government, such as the name, ID, location, person in charge (or person in charge for each task), contact information, etc. The other user DB 46 stores information related to users other than local governments, such as the name of the ministry or agency, ID, location, person in charge, contact information, etc. in the case of a government ministry or agency, and the name of the business entity, ID, location, person in charge, contact information, etc. in the case of a business entity.

[0071] The U / I unit 21 of the business management server 20 shown in Fig. 1 manages the user I / F, displays information to the user, and accepts input operations from the user. More specifically, it displays a UI screen on the display device of the computer system 5 of a local government or the like that accesses the business procedure standardization support system 10, and receives various inputs from the user through touch operations on the screen or input devices such as a keyboard or mouse. The U / I unit 21 functions as an input unit that accepts input of business procedures.

[0072] The registration unit 22 performs the function of registering the business procedure inputted through the U / I unit 21 in the business procedure DB 41. The registration unit 22 further has the function of a setting value acquisition unit 22a. When an IT tool to be used in a business procedure step is selected in the input related to the step of the business procedure, the setting value acquisition unit 22a performs the function of acquiring, from the setting value DB 44, the setting value for using the selected IT tool in the step.

[0073] The set value acquisition unit 22a automatically acquires set values suitable for use in a process in accordance with the type of process in which the selected IT tool is used from the set value DB 44. Alternatively, it displays a list of set values registered in the set value DB 44, accepts a selection of a set value from the user, and acquires the selected set value from the set value DB 44. For example, when multiple set value groups are registered in the set value DB 44 for each type of process for the selected IT tool, it displays a list of the multiple process types, and when a selection of a process type is received from the user, it acquires a set value (set value group) corresponding to the selected process type from the set value DB 44.

[0074] When registering business procedure data in the business procedure DB 41, the registration unit 22 registers the identification information of the selected IT tool and the setting value acquired by the setting value acquisition unit 22a in association with the process in which the use of the IT tool was selected.

[0075] For example, suppose that in inputting the second step of the first task of the local government A, IT tool A is selected as the IT tool to be used in the second step. In this case, the setting value acquisition unit 22a acquires from the setting value DB 44 the setting values for when IT tool A is used in the second step of the first task, and when registering the task procedure of the first task of the local government A in the task procedure DB 41, the registration unit 22 registers the information relating to the second step of the task procedure including the identification information of IT tool A and the setting values acquired from the setting value DB 44.

[0076] The IT tool management unit 24 performs the function of updating the usage status data 42b of the IT tool DB 42. For example, when IT tool A is newly introduced into step 3 of business procedure 1 of local government A, the use of IT tool A in step 3 of business procedure 1 of local government A is additionally registered in the usage status data 42b of Fig. 5. On the other hand, when the use of IT tool A that is being used in step 3 of business procedure 1 of local government A is canceled, the corresponding information (information on the use of IT tool A in step 3 of business procedure 1 of local government A) is deleted from the usage status data 42b.

[0077] The information presentation unit 23 performs a function of presenting information on the usage status of IT tools in multiple local governments. For example, when an IT tool to be used in an input process of a business procedure is selected, the information on the usage status of the selected IT tool in multiple local governments is displayed on the U / I screen.

[0078] Usage information includes: (1) The number of local governments that have registered business procedures that include a process in which the identification information of the IT tool being presented is registered, i.e., the number of local governments that use the IT tool being presented in their business procedures. (2) Information identifying the local government entity in which the business procedure, including the step in which the identification information of the IT tool to be presented is registered, is registered, i.e., the ID or name of the local government entity that adopts the IT tool to be presented in the business procedure. (3) The number of business procedures that include a process in which the identification information of the IT tool to be presented is registered, i.e., the number of business procedures that employ the IT tool to be presented in any process. (4) The usage fee for the presented IT tool, or the usage fee when the presented IT tool is used with the settings corresponding to the process in which the identification information of the IT tool is registered, i.e., the usage fee for the presented IT tool in its current usage status (the number of local governments using it or the number of business procedures using it), or the usage fee for the presented IT tool in its current usage status (the number of local governments using it or the number of business procedures using it) when it is used with the settings corresponding to the process in which it is used etc.

[0079] For example, when the information presentation unit 23 determines the number of local government entities that use IT tool A and the number of business procedures, it searches the usage data 42b shown in Figure 5 and calculates the number of local government entities that use IT tool A and the number of business procedures.

[0080] In addition, when the information presentation unit 23 seeks, for example, the name and ID of the local government that uses IT tool A, it searches the usage data 42b shown in Figure 5 to obtain the name and ID of the local government that uses IT tool A.

[0081] When the information presentation unit 23 calculates the usage fee for the IT tool A to be presented, for example, if the usage fee is determined corresponding to the number of local government entities using the IT tool, the information presentation unit 23 first calculates the number of local government entities using the IT tool A by referring to the usage status data 42b, and then calculates the usage fee by referring to the fee table 42a with the calculated number of local government entities.

[0082] When the usage fee varies depending on the set value, the usage fee is calculated by referring to the graph of the corresponding set value in the fee table 42a with the calculated number of local public organizations.

[0083] 7 shows an example of a workflow for displaying information on the usage status of IT tools. The business procedure standardization support system 10 accepts input of business procedure A-1 related to the first business of local government A from the computer system 5 of local government A, and registers it in the business procedure DB 41. Hereinafter, the first item of the code such as "A-1" attached to the business procedure indicates the identification information of the local government related to the business procedure, and the second item indicates the identification information of the business.

[0084] When the use of IT tool K is selected when inputting any of the processes in business procedure A-1, the business procedure standardization support system 10 registers identification information of IT tool K in association with that process in business procedure A-1 (step S101), and also obtains, either automatically or according to the user's selection, from the setting value DB 44 the setting values for IT tool K when using IT tool K in that process, and registers the obtained setting values in association with that process in business procedure A-1 (step 102).

[0085] Thereafter, local government B and local government C can access the business procedure standardization support system 10 from their own computer systems 5 to display information on the usage of IT tool K (steps S103 and S104). In steps S103 and S104, information on the usage of IT tool K across multiple local governments is displayed, including the use of IT tool K in business procedure A-1 of local government A registered in steps S101 and S102.

[0086] 8 shows an example of a workflow in which information on the usage of IT tools is displayed when inputting a step in a business procedure. In this example, input of business procedure B-1 related to a first task of local government B is started (step 201), and while inputting a step in business procedure B-1, an IT tool K used in that step is selected (step S202), and the usage status of IT tool K is presented (displayed on the UI screen) (step S203).

[0087] 9 shows an example of a UI screen for receiving input related to steps of a business procedure. An outline and a flow diagram of the business procedure being edited are displayed in a flow diagram area 71 on the left side of the screen, and when a step is selected in the flow diagram, detailed information of the selected step is displayed in a process information area 72 on the right side of the screen. The process information area 72 has columns for entering the name and ID of the step, a description of the work content of the step, and comments such as notes.

[0088] In addition, the name of the IT tool being used in this process is displayed in the IT tool column 73. If there is no IT tool being used in this process, "---", indicating no tool, is displayed in the IT tool column 73. Below the IT tool column 73, there are provided operation buttons 74 for setting a new IT tool to be used or changing the IT tool.

[0089] When the operation button 74 is operated, the display contents of the process information area 72 are changed as shown in Fig. 10(a), and an IT tool list 75, which is a list of selectable IT tools, is displayed instead of the IT tool column 73. It is preferable that only IT tools that can be used in this process are selected and displayed in the IT tool list 75, but all IT tools registered in the IT tool DB 42 may be displayed. Also, IT tools that are used frequently in this process may be displayed preferentially (for example, at the top of the list).

[0090] When any IT tool is selected from the IT tool list 75, information 76 about the usage status of that IT tool is displayed in the process information area 72, as shown in Fig. 10(b). When the "Use" button 77 below the list is operated, the selected IT tool is determined as the IT tool to be used in this process.

[0091] Here, when the "Use" button 77 is operated, the setting value of this IT tool is automatically obtained based on the type of process in which this IT tool is used. In the case of a configuration in which the user selects a setting value from a list, when the "Use" button 77 is operated, a list 81 of setting values (see FIG. 11) is displayed, and the selection of one of the setting values from the list 81 is accepted from the user. When the user makes a selection, the selected setting value is obtained from the setting value DB 44.

[0092] 11 shows a part of a UI screen displaying a list of setting values 81. In the list 81, process types corresponding to the setting values registered in the setting value DB 44 for the selected IT tool are displayed in a list. When a process type is selected by the user, the setting value corresponding to the process type is obtained from the setting value DB 44.

[0093] FIG. 12 shows an example of a workflow in which a user other than a local government enters a business procedure. In this example, an operator belonging to a ministry or agency enters a business procedure A-1 related to a first business of a local government A. The business procedure standardization support system 10 accepts the input of the business procedure A-1 related to a first business of a local government A through an operation from the computer system 5 of the ministry or agency. When, for example, the use of IT tool K is selected in the input of any step of the business procedure A-1, identification information of the IT tool K is registered in association with that step of the business procedure A-1 (step S301), and a setting value of the IT tool K when using IT tool K in that step is obtained from the setting value DB 44, and the obtained setting value is registered in association with that step of the business procedure A-1 (step S302).

[0094] When the ministry or agency has completed inputting the business procedures, the data of the business procedures is registered in an area of the business procedure DB 41 that stores data of the business procedures of local government A (step S303). Note that input of business procedures by users other than local government entities may be subject to a request or permission from the local government entity related to the business procedures (input of business procedures of local government entity A requires a request from local government entity A), or may be possible without a request or permission.

[0095] Users other than local government organizations are limited to users registered in the other user DB 46 .

[0096] Fig. 13 shows an example of a workflow for presenting information on the usage of an IT tool registered in a local government's business procedures to a computer system 5 of a user other than the local government (here, a government ministry or agency). Steps S101 and S102 are the same as in Fig. 7, and their explanation will be omitted. The government ministry's computer system 5 can access the business procedure standardization support system 10 and display information on the usage of IT tool K across multiple local government organizations (step S403).

[0097] 14 shows an example of a workflow in which information on the usage of IT tools is displayed when a user other than a local government enters a step of a business procedure of another local government. In this example, a government ministry, which is a user other than a local government, starts inputting a business procedure B-1 related to a first business of a local government B (step S501), and while inputting a certain step in the business procedure B-1, selects an IT tool K to be used in that step (step S502), and information on the usage of IT tool K is presented (displayed on the screen) to the government ministry's computer system 5 (step S503).

[0098] Next, the input process of the business procedure performed by the business management server 20 of the business procedure standardization support system 10 will be described with reference to a flowchart.

[0099] 15 and 16 are flow charts showing the input process of business procedures performed by the business management server 20 of the business procedure standardization support system 10. When receiving the input of a business procedure, the business management system 10 displays an input screen (step S601). As shown in FIG. 9, the input screen has a flow chart area 71 on the left and a process information area 72 on the right. In this example, in the initial state, no process in the flow chart is selected, and no information about any process is displayed in the process information area 72.

[0100] When the Add Process button 78 (see FIG. 9) is selected (step S602; Yes), a new process is added to the flow chart (step S603). When any process in the flow chart is selected (step S604; Yes), detailed information about that process is displayed in the process information area 72 (step S605). When no process is selected (step S604; No) and an end operation is received (step S616; Yes), this process ends.

[0101] When an operation to input or change the contents of a process is received in the process information area 72 (step S606; Yes), the information of this process is changed and registered based on the input / changed contents (step S607).

[0102] When an operation to display a list of IT tools (operation of operation button 74 in FIG. 9) is received (step S608; Yes), an IT tool list 75 is displayed (step S609). When an operation to end IT tool selection (operation of close button 79 in FIG. 10) is received (step S613; Yes) without receiving an operation to select an IT tool from the list (step S610; No), the display of IT tool list 75 is erased, the display content of the itinerary information area 72 is returned to the display form as shown in FIG. 9, and the process returns to step S606.

[0103] When an operation to select an IT tool from the IT tool list 75 is received (step S610; Yes), information on the usage status of the selected IT tool is displayed (step S611). When an operation to decide to use the selected IT tool (operation of the "Use" button 77 in FIG. 10) is received (step S612; Yes), a setting value for using the IT tool decided to be used in this process is obtained from the setting value DB 44 (step S614). Note that a list of setting values registered in the setting value DB 44 corresponding to this IT tool (a list of process types in which the setting values of this IT tool are registered) may be displayed, and a selection may be made from the list by the user, and the selected setting value may be obtained from the setting value DB 44 (see FIG. 11).

[0104] Then, when the setting value is acquired, the identification information of the IT tool determined to be used and the setting value acquired from the setting value DB 44 are registered in association with this process (step S615), and then the process returns to step S606.

[0105] Information on the usage status of IT tools can also be displayed in situations other than when inputting or changing the steps of a business procedure. For example, when a business procedure is specified, a list of IT tools used in that business procedure is displayed (which may include information on the steps used), and when an IT tool is selected from the list, information on the usage status of that IT tool is displayed.

[0106] A local government can display information on the usage of IT tools by specifying the business procedures of that local government. It may also be possible to display information on the usage of IT tools by specifying the business procedures of other local governments.

[0107] Users other than local governments may be able to display information on the usage of IT tools only for business procedures of local governments for which they have received a request or permission, or they may be able to display information on the usage of IT tools for any business procedures of any local government, regardless of whether they have received a request or permission.

[0108] The business management system 10 displays information on the usage of IT tools, so that each local government can use this information as a reference when considering and selecting IT tools to introduce into their business. In particular, in an environment in which the usage fee is lower depending on the local government using the tool and the number of business procedures, presenting information on the usage of IT tools can promote the use of the same IT tools, promote standardization of business procedures, and contribute to reducing the costs borne by local governments.

[0109] In addition, when introducing IT tools, it is necessary to set many parameters, but since the setting values (groups of setting values) according to the process in which the IT tool is used are provided from the setting value DB44, the technical hurdles for introducing IT tools are lowered, and the introduction of IT tools in each local government can be promoted. Furthermore, by providing the setting values, the setting values set in the IT tools are also commonized and standardized, so that it is possible to standardize business procedures, including the IT tools used and how to use them.

[0110] Although the embodiment of the present invention has been described above with reference to the drawings, the specific configuration is not limited to that shown in the embodiment, and the present invention also includes modifications and additions that do not deviate from the gist of the present invention.

[0111] The input screens and the like shown in the embodiments are merely examples and are not intended to be limiting. Furthermore, the various data configurations shown in the embodiments are merely examples and are not intended to be limiting.

[0112] In addition, although the above explanation has mainly focused on government ministries and agencies as an example of users other than local governments, users other than local governments can also be business operators commissioned by government ministries and agencies, or business operators commissioned by local governments. [Explanation of symbols]

[0113] 2. Network 5. Computer Systems 10...Business procedure standardization support system 20...Business management server 21…U / I section 22. Registration Department 22a…Setting value acquisition section 23…Information presentation section 24…IT Tools Management Department 41...Business procedure DB 42. IT tool database 42a…Price table 42b…Usage Data 44...Setting value DB 45…Local government database 46...Other user DB 51…CPU 52…Memory 53…Communications Department 54…U / I section 55...Hard disk drive 71...Flowchart area 72…Itinerary information area 73...IT Tools 74...Operation button 75…IT tool list 76...Information on usage of IT tools 77…"Use" button 78…Add process button 79…Close button 81...List of settings

Claims

1. A business procedure standardization support system in which business procedures of a plurality of local government entities are registered, a setting value storage unit that stores setting values to be set for each of a plurality of IT tools that can be used in any step included in the business procedure, for each step of the business procedure; an input unit that receives input of a business procedure related to a designated business of a designated local government; a registration unit that registers the business procedure input by the input unit; Equipped with the input unit accepts, in an input related to a step of the business procedure, a selection of an IT tool to be used in the step; The registration unit acquires a setting value when the selected IT tool is used in the process from the setting value storage unit, and registers identification information of the selected IT tool and the acquired setting value in association with the process of the business procedure. A business procedure standardization support system characterized by the above.

2. The registration unit receives a selection of a setting value from a user when the selected IT tool is used in the process from among the setting values stored in the setting value storage unit, and acquires the selected setting value from the setting value storage unit.

2. The business procedure standardization support system according to claim 1.

3. The registration unit acquires a setting value from the setting value storage unit based on a process in which the selected IT tool is used.

2. The business procedure standardization support system according to claim 1.

4. an information presentation unit that presents information on a usage status of the IT tool in the plurality of local governments; 2. The business procedure standardization support system according to claim 1, further comprising:

5. The information presentation unit presents information on the usage status of the selected IT tool in the plurality of local governments when an IT tool to be used in the process is selected in the input of the process of the business procedure.

5. The business procedure standardization support system according to claim 4.

6. The information on the usage status includes the number of local governments in which a business procedure including a process in which identification information of the IT tool to be presented is registered is registered.

6. The business procedure standardization support system according to claim 4 or 5.

7. The information on the usage status includes information identifying a local government in which a business procedure including a process in which identification information of the IT tool to be presented is registered is registered.

6. The business procedure standardization support system according to claim 4 or 5.

8. The information on the usage status includes the number of business procedures including a process in which the identification information of the IT tool to be presented is registered.

6. The business procedure standardization support system according to claim 4 or 5.

9. The information on the usage status includes a usage fee for the presented IT tool, or a usage fee when the presented IT tool is used with a setting value corresponding to the process in which the identification information of the IT tool is registered.

6. The business procedure standardization support system according to claim 4 or 5.

10. The input unit receives input of the business procedure from a user other than the local government.

6. The business procedure standardization support system according to claim 1, 4 or 5.

11. The information presentation unit presents the information on the usage status to users other than the local government.

6. The business procedure standardization support system according to claim 4 or 5.

12. The users other than the multiple local government entities are government ministries or agencies, or businesses commissioned by government ministries or agencies, or businesses commissioned by local government entities.

11. The business procedure standardization support system according to claim 10.

13. The users other than the multiple local government entities are government ministries or agencies, or businesses commissioned by government ministries or agencies, or businesses commissioned by local government entities.

12. The business procedure standardization support system according to claim 11.

14. a registration unit in which the business procedures of a plurality of local government entities are registered; a setting value storage unit that stores setting values to be set for each of a plurality of IT tools that can be used in any step included in the business procedure, for each step of the business procedure; A program executed in an information processing device having An input step of accepting an input of a business procedure related to a designated business of a designated local government; a registration step of registering the business procedure inputted in the input step in the registration unit; having In the input step, a selection of an IT tool to be used in a process of the business procedure is accepted in an input related to the process of the business procedure; In the registration step, a setting value when the selected IT tool is used in the process is acquired from the setting value storage unit, and identification information of the selected IT tool and the acquired setting value are registered in association with the process of the business procedure. A program characterized by:

15. In the registration step, a selection of a setting value when the selected IT tool is used in the process is accepted from the setting value storage unit by a user, and the selected setting value is acquired from the setting value storage unit.

15. The program according to claim 14 .

16. In the registration step, a setting value is obtained from the setting value storage unit based on a process in which the selected IT tool is used.

15. The program according to claim 14 .

17. The method further includes an information presentation step of presenting information on a usage status of the IT tool in the plurality of local governments.

15. The program according to claim 14 .

18. In the information presentation step, when an IT tool to be used in a process is selected in the input of the process of the business procedure, information on the usage status of the selected IT tool in the plurality of local governments is presented.

18. The program according to claim 17 .

19. The information on the usage status includes the number of local governments in which a business procedure including a process in which identification information of the IT tool to be presented is registered is registered.