Facility information management system, facility information management method, and program

Abstract

To provide a facility information management system, method, and program that appropriately provide facility information related to a facility attached to a living space corresponding to a resident who moves out and a resident who newly moves in.SOLUTION: In a facility information management system, a residential facility information server comprises: an information management unit capable of associating a user identifier of a user with a living space identifier of a living space where the user lives, thereby associating and managing user facility information and incidental facility information for the user living in the living space; and an information presentation control unit configured to present the facility information associated with the user on a user terminal. The information management unit releases the association between the user identifier of the user and the living space identifier as a first resident in response to the change of residence from the first resident to a second resident in one living space, and performs a replacement process of associating the released living space identifier with the user identifier of the user for the second resident.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to a facility information management system, a facility information management method, and a program. [Background technology]

[0002] A browsing support system is known that stores information on content related to listed products owned by a user as first product management data associated with product identification information, provides the first product management data to a user terminal device, stores second product management data in which accessory products of a home or facility corresponding to an authentication code received from the user terminal device are registered as products used by the user, and provides the second product management data to the user terminal device (see, for example, Patent Document 1). [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Patent Publication No. 2021-33451 Summary of the Invention [Problem to be solved by the invention]

[0004] For example, in a property (living space) where people live, a change of resident may occur, such as a previous resident moving out and a new resident moving in. In response to such a change of resident, it is preferable to be able to provide appropriate facility information regarding facilities associated with the living space to users who are the previous resident and users who are the new resident.

[0005] The present invention has been made in consideration of the above circumstances, and aims to be able to provide appropriate equipment information regarding the facilities attached to a living space to a resident who is moving out of the living space and a new resident who is moving into the same living space. [Means for solving the problem]

[0006] The present invention, which solves the above-mentioned problems, is an equipment information management system that includes a memory unit that stores user equipment information related to equipment owned by the user, which is associated with a user identifier that uniquely identifies the user, and ancillary equipment information related to equipment attached to the living space, which is associated with a living space identifier that indicates the living space; an equipment information management unit that can associate and manage user equipment information and ancillary equipment information for a user residing in a living space by associating the user's user identifier with the living space identifier of the living space in which the user resides; and an equipment information presentation control unit that causes the equipment information associated with the user to be presented on a user terminal, wherein the equipment information management unit performs a replacement process that, in response to a change of residence from a first resident to a second resident for a living space, cancels the association between the user identifier of the user as the first resident and the living space identifier, and associates the canceled living space identifier with the user identifier of the user as the second resident.

[0007] The present invention also provides A facility information management method executed by a computer used in a facility information management system, wherein a storage unit of the computer: a storage step of storing user equipment information relating to equipment owned by the user, which is associated with a user identifier that uniquely identifies the user, and ancillary equipment information relating to equipment attached to the living space, which is associated with a living space identifier that indicates the living space; The equipment information management unit of the computer a facility information management step for associating user facility information and incidental facility information with a user residing in a residential space by associating the user identifier with a residential space identifier of the residential space in which the user resides, and managing the information; The facility information presentation control unit of the computer and an equipment information presentation control step for presenting equipment information associated with a user on a user terminal, wherein the equipment information management step, in response to a change of residence from a first resident to a second resident for a living space, performs a replacement process of disassociating the user identifier of the user as the first resident from the living space identifier, and associating the released living space identifier with the user identifier of the user as the second resident.

[0008] The present invention also provides a program for causing a computer in an equipment information management system to function as: a memory unit that is associated with a user identifier that uniquely identifies a user and stores user equipment information related to equipment owned by the user, and associated with a living space identifier that indicates the living space and stores ancillary equipment information related to equipment attached to the living space; an equipment information management unit that is able to associate and manage user equipment information and ancillary equipment information for a user residing in a living space by associating the user's user identifier with the living space identifier of the living space in which the user resides; and an equipment information presentation control unit that causes the equipment information associated with the user to be presented on a user terminal, wherein the equipment information management unit is a program that, in response to a change of residence from a first resident to a second resident for a living space, cancels the association between the user identifier of the user as the first resident and the living space identifier, and performs a replacement process to associate the canceled living space identifier with the user identifier of the user as the second resident. [Effects of the Invention]

[0009] As described above, according to the present invention, it is possible to provide appropriate equipment information regarding the equipment associated with a living space in correspondence with a resident who is moving out of the living space and a new resident who is moving into the same living space. [Brief explanation of the drawings]

[0010] [Figure 1] 1 is a diagram illustrating an example of the overall configuration of a facility information management system according to a first embodiment. [Figure 2] 2 is a diagram illustrating an example of the configuration of a user terminal and a provider terminal according to the first embodiment. FIG. [Figure 3] 2 is a diagram illustrating an example of the configuration of a home facility information server according to the first embodiment. FIG. [Figure 4] 3 is a diagram showing an example of the structure of resident-provided information according to the first embodiment; FIG. [Figure 5] 3 is an ER diagram showing an example of the structure of resident-provided information according to the first embodiment. FIG. [Figure 6]10 is a flowchart illustrating an example of a processing procedure executed by the business operator terminal and the home equipment information server according to the first embodiment to link business registration information with resident-provided information. [Figure 7] 10 is a flowchart showing an example of a processing procedure executed by the business operator terminal and the housing equipment information server according to the first embodiment to cancel the link between the business registration information and the resident-provided information. [Figure 8] 10 is a flowchart showing an example of a processing procedure executed by a user terminal and a home equipment information server in relation to displaying a home equipment list screen according to the first embodiment. [Figure 9] 6 is a flowchart showing an example of a processing procedure executed by the business operator terminal and the home equipment information server in response to a search for auxiliary equipment according to the first embodiment. [Figure 10] 10 is a flowchart showing an example of a processing procedure executed by a business operator terminal, a business operator server, and a housing equipment information server according to the second embodiment to change a link destination of business registration information. DETAILED DESCRIPTION OF THE INVENTION

[0011] First Embodiment [Overall configuration example of facility information management system] The equipment information management system of this embodiment will be described below. The equipment information management system of this embodiment is a system that provides a service that allows residents living in properties sold, brokered, etc. by housing developers to view home equipment information. The home equipment information in this embodiment is information about the equipment installed in the room where the resident lives (an example of a living space). Specifically, the home equipment information may include instruction manuals for the equipment, information about maintenance and recalls, etc. Furthermore, the equipment information management system of this embodiment is capable of providing, in addition to home equipment information, information related to the room (property-related information) such as contract documents and floor plans for the corresponding property. Hereinafter, information including home equipment information and property-related information will also be referred to as resident-provided information.

[0012] FIG. 1 shows an example of the overall configuration of a facility information management system according to this embodiment. The facility information management system shown in the figure is provided with user terminals 100 (100-A, 100-B, 100-C) carried by users Us (Us-A, Us-B, Us-C) who are residents.

[0013] The three users Us-A, Us-B, and Us-C shown in the figure are residents living in the same property. Specifically, in the example of the figure, the three users Us-A, Us-B, and Us-C live in the same room 11 in a building 10. The three users Us-A, Us-B, and Us-C are, for example, a family.

[0014] The user terminal 100 is a terminal owned by a user Us who is a resident of the property. The user terminal 100 has a communication function for communicating via a network. The user terminal 100 is communicably connected to the home equipment information server 200 via the network. The user terminal 100 may be, for example, a smartphone, a tablet terminal, a personal computer, etc.

[0015] The user Us installs a home appliance information viewing application on the user terminal 100. The user terminal 100 with the home appliance information viewing application installed has the function of acquiring resident-provided information corresponding to the room 11 in the building 10 in which the user Us resides from the home appliance information server 200 and displaying the acquired resident-provided information on the application screen of the home appliance information viewing application. Alternatively, the user terminal 100 may have a web browser application installed, and may access the home appliance information website of the home appliance information server 200 using the web browser, and log in with the account of the corresponding user Us to display a web page of resident-provided information corresponding to the user Us. In the following, an example will be described in which resident-provided information is viewed using a home equipment information viewing application installed on the user terminal 100.

[0016] The home appliance information server 200 is a server that provides the user terminal 100 with resident-provided information corresponding to the room 11 in which the corresponding user Us resides. In other words, the home appliance information server 200 provides the user terminal 100 with home appliance information corresponding to the room 11 in which the corresponding user Us resides. Furthermore, the home appliance information server 200 is capable of providing, in addition to home appliance information, property-related information corresponding to the room 11 in which the corresponding user Us resides. The housing equipment information server 200 is communicably connected to a user terminal 100, a business operator terminal 300, and a business operator server 400 via a network. The housing equipment information server 200 may be operated by a service provider that has a contract with the housing business operator 30 for a housing equipment information service.

[0017] The business operator terminal 300 is a terminal used by the housing business operator 30. The business operator terminal 300 may be a smartphone, a tablet terminal, a personal computer, or the like. Housing business operator 30 can use business operator terminal 300 to register property-related information corresponding to properties managed by the company in housing equipment information server 200. Specifically, housing business operator 30 uses business operator terminal 300 to register housing equipment information (ancillary equipment information) such as instruction manuals for equipment (ancillary equipment) already installed in the property. Furthermore, the housing developer 30 can use the developer terminal 300 to register property-related information such as contract documents and floor plans for the property. Furthermore, the housing business operator 30 can use the business operator terminal 300 to distribute various information to the user terminals 100 of the residents of the properties that the company manages.

[0018] The business entity server 400 is a server that stores information (property management information) about properties managed by the housing business entity 30. The property management information may include information about the property itself, as well as information about the resident and information about incidental facilities installed in the property. The housing business operator 30 uses the business operator terminal 300 to register managed property information in the business operator server 400 .

[0019] [Example of user terminal and provider terminal configuration] An example of the configuration of the user terminal 100 and the provider terminal 300 of this embodiment will be described with reference to Fig. 2. The functional configuration of the user terminal 100 and the provider terminal 300 shown in Fig. 2 is realized by executing a program by a CPU (Central Processing Unit) provided in the user terminal 100 and the provider terminal 300. Fig. 2 will be described below using the configuration of the user terminal 100 as an example.

[0020] The user terminal 100 in the figure includes a communication unit 101, a display unit 102, an operation unit 103, a control unit 104, and a storage unit 105. The communication unit 101 performs communication via a network. The display unit 102 includes a display device and displays images under the control of the control unit 104 . The operation unit 103 accepts user operations. Examples of hardware supported by the operation unit 103 include a touch panel, a mouse, a keyboard, etc. The operation unit 103 may also be capable of accepting voice operations. The control unit 104 executes various controls in the user terminal 100 . The storage unit 105 stores various types of information that the user terminal 100 supports.

[0021] [Example of a housing equipment information server configuration] An example of the configuration of the home appliance information server 200 will be described with reference to Fig. 3. The functional configuration of the home appliance information server 200 shown in the figure is realized by a CPU provided in the home appliance information server 200 executing a program.

[0022] The home appliance information server 200 shown in the figure includes a communication unit 201, a control unit 202, and a storage unit 203. The communication unit 201 performs communication via a network.

[0023] The control unit 202 executes various controls in the home appliance information server 200. The control unit 202 includes an information management unit 221 (an example of an appliance information management unit), an information presentation control unit 222 (an example of an appliance information presentation control unit), and a search processing unit 223. The information management unit 221 manages the resident provided information stored in the resident provided information storage unit 231 . The information presentation control unit 222 causes the resident-provided information to be presented on the user terminal 100 connected via the network. The search processing unit 223 searches the resident-provided information storage unit 231 for incidental facilities.

[0024] The storage unit 203 stores various types of information related to the housing equipment information server 200. The storage unit 203 in the figure includes a resident provided information storage unit 231. The resident provided information storage unit 231 stores resident provided information.

[0025] FIG. 4 shows an example of the structure of resident provided information corresponding to one user Us, as resident provided information stored in the resident provided information storage unit 231. As shown in the figure, resident-provided information D1 corresponding to one user includes user facility information D31, incidental facility information D32, and property-related information D33. First, the ancillary equipment information D32 will be described. The ancillary equipment information D32 is information related to the ancillary equipment already installed in the property. The ancillary equipment information D32 is information for providing information such as instruction manuals, maintenance, and recalls for the ancillary equipment in the corresponding property. The property-related information D33 is information related to the corresponding property. The property-related information D33 is information for providing the resident with the contract documents, floor plan, etc. of the corresponding property.

[0026] In this embodiment, the user terminal 100 is capable of registering information on home equipment in the resident-provided information, in addition to the ancillary equipment information provided by the business operator, as well as information on equipment (user equipment) such as electrical appliances that the user Us has installed in the property himself. The user equipment information D31 is information about user equipment that has been added and registered by the user Us.

[0027] In this way, the resident-provided information includes incidental facility information D32, property-related information D33, and user facility information D31. Of the incidental facility information D32, property-related information D33, and user facility information D31, the incidental facility information D32 and property-related information D33 are classified as business registration information D20, which is information registered by a business. Furthermore, the user facility information D31 and the incidental facility information D32 are information about facilities in the property (house) where the user Us lives, and are therefore classified as home facility information D10.

[0028] 5 is an ER diagram showing an example of the structure of resident-provided information stored in the resident-provided information storage unit 231. The resident-provided information includes a user entity ET1, a family entity ET2, an equipment installation location entity ET3, an equipment group entity ET4, a property entity ET11, a property registration document entity ET12, a property registration equipment entity ET13, an equipment entity ET20, an instruction manual entity ET21, a maintenance information entity ET22, a consumables information entity ET23, a recall information entity ET24, and an inquiry information entity ET25.

[0029] The user entity ET1 stores information about the user Us. The user entity ET1 is uniquely identified by a user ID. The user entity ET1 includes information such as a login ID, password, and user name. The user entity ET1 stores a family ID as a foreign key.

[0030] The family entity ET2 stores information about a family, where a family corresponds to a group of users Us who reside in the same property. The family entity ET2 is uniquely identified by a family ID. The family entity ET2 includes information on family names. The family entity ET2 stores a building ID and a room ID as foreign keys.

[0031] The family entity ET2 and the user entity ET1 have a one-to-one or many relationship. In other words, one family entity ET2 can be associated with one or more user entities ET1 of users Us who reside in the corresponding property.

[0032] The equipment installation location entity ET3 is an entity that stores information about the installation location of user equipment. The equipment installation location entity ET3 is uniquely identified by an equipment installation location ID. The facility installation location entity ET3 stores information such as the facility installation location name, postal code corresponding to the facility installation location, and address. The equipment installation location entity ET3 stores a family ID as a foreign key. The family entity ET2 and the equipment installation location entity ET3 have a one-to-one or many relationship. In other words, in resident-provided information, one family can be associated with one or more user equipment installation locations.

[0033] The facility group entity ET4 is an entity that stores information about a group of facilities (facility group) that a user Us corresponding to a family ID has installed in a property. The facility group entity ET4 is uniquely identified by a facility group ID. The facility group entity ET4 stores information such as a serial number and a facility group name. The facility group entity ET4 stores the facility location ID as a foreign key. The facility location entity ET3 and the facility group entity ET4 have a one-to-one or many relationship. In other words, one facility location can be associated with one or more facility groups. The equipment group entity ET4 and the equipment entity ET20 have a "one-to-one or many" relationship.

[0034] The property entity ET11 is an entity that stores information about a property (room). The property entity ET11 is uniquely identified by a room ID. If the property is a detached house, the room ID may be used to indicate the detached house. In this case, the room ID and the building ID may be set to be the same. The property entity ET11 stores information such as a building ID, a room name, the number of registered facilities, the number of registered documents, a document transfer flag, an application interconnection start date, and an interconnection code. The information on the number of registered facilities is information indicating the number of incidental facilities registered by the housing developer 30 in association with the property. The information on the number of registered documents is information indicating the number of documents such as instruction manuals, contracts, drawings, etc. registered by the housing developer 30 in correspondence with the property. The document delivery flag is a flag indicating whether or not the documents corresponding to the property have been delivered to the resident. The application interconnection use start date is the date and time when the user Us included in the corresponding family started using the home equipment information viewing application installed on the user terminal 100. The link code is a code that is assigned uniquely to each property (room ID).

[0035] The housing business operator 30 uses the business operator terminal 300 to register business registration information for each property in the housing equipment information server 200. In response to the registration of the business registration information, a corresponding property entity ET11 and an associated entity subordinate to the property entity ET11 are generated. The housing equipment information server 200 also generates an association code that uniquely corresponds to the property for which the business registration information is registered. The housing equipment information server 200 stores the generated association code in the corresponding property entity ET11. In other words, one association code is associated with one property entity ET11 in a fixed, unique manner. The housing equipment information server 200 also transmits the generated link code to the business operator terminal 300. This allows the housing operator 30 to obtain the link code for the property for which the business operator registration information has been registered. The business operator server 400 stores property management information for each property managed by the housing business operator 30. The property management information stores resident information about the residents residing in the corresponding property. The housing business operator 30 registers the business operator registration information for the property as described above, and upon obtaining an association code, uses the business operator terminal 300 to register the obtained association code in the property management information for the property for which the business operator registration information has been registered.

[0036] The housing business operator 30 notifies the resident of the corresponding link code when the resident moves into the property. When the user Us uses the home appliance information viewing application or accesses the home appliance information website for the first time, the user Us enters the link code as authentication data to identify the user as a resident of the property. After the link code is entered, when the home appliance information viewing application is used or the home appliance information website is accessed, the user U can view the business registration information corresponding to the property in which the user U will be moving.

[0037] If the family entity ET2 stores a building ID and a room ID as foreign keys, the family entity ET2 is associated with the property entity ET11. The family entity ET2 and the property entity ET11 have a "0 or many to 0 or 1" relationship.

[0038] The property registration document entity ET12 is an entity that stores information about documents registered in correspondence with the property. The property registration document entity ET12 is uniquely identified by a property registration document ID. The property registration document entity ET12 is associated with the property entity ET11 by storing a room ID as a foreign key. The property entity ET11 and the property registration document entity ET12 have a "0 or 1 to 0 or many" relationship. The property registration document entity ET12 includes information such as a building ID, display order, file name, file path, document category, and document title.

[0039] The property registered equipment entity ET13 is an entity that stores information about the auxiliary equipment registered in correspondence with the property. The property registered equipment entity ET13 is uniquely identified by a property registered equipment ID. The property registration equipment entity ET13 is associated with the property entity ET11 by storing a room ID as a foreign key. The property entity ET11 and the property registration equipment entity ET13 have a "0 or 1 to 0 or many" relationship. The property registered equipment entity ET13 includes information such as display order, property equipment product number, usage start part, equipment replacement flag, and the like. The property registration equipment entity ET13 and the equipment entity ET20 have a "0 or 1 to 0 or 1" relationship.

[0040] The equipment entity ET20 is an entity that stores information about one home equipment (user equipment or auxiliary equipment). The equipment entity ET20 is uniquely identified by an equipment ID. The facility entity ET20 stores either a facility group ID or a registered property facility ID as an external key. If an equipment entity ET20 stores an equipment group ID as a foreign key, the equipment entity ET20 is associated with the equipment group entity ET4 indicated by the stored equipment group ID. On the other hand, when the equipment entity ET20 stores a property registration equipment ID as a foreign key, the equipment entity ET20 is associated with the property registration equipment entity ET13 indicated by the stored property registration equipment ID. The equipment entity ET20 stores information about the corresponding home equipment, such as category (subcategory, major category), manufacturer name, product number, equipment name, serial number, installation location, purchase price, purchase point rate, and purchase date. The equipment entity ET20 is also capable of storing an image URL. The home equipment information server 200 can store images sent for registration by the business operator terminal 300 or the user terminal 100. Such images can include, for example, an image of a warranty card for the home equipment (warranty card image). The URL of such a warranty card image can be stored as one of the image URLs of the equipment entity ET20. This allows the warranty card image to be included in the information of the equipment entity ET20.

[0041] The instruction manual entity ET21 stores information about an instruction manual. The instruction manual entity ET21 is uniquely identified by an instruction manual (manual) ID. The instruction manual entity ET21 is associated with the equipment entity ET20 of one home equipment by storing the equipment ID as a foreign key. The instruction manual entity ET21 stores information such as the instruction manual (manual) title, instruction manual URL, instruction manual file name, and instruction manual file path.

[0042] The maintenance information entity ET22 stores information (maintenance information) relating to the maintenance of the corresponding household equipment. The maintenance information entity ET22 is uniquely identified by a maintenance ID. The maintenance information entity ET22 is associated with the equipment entity ET20 of one home equipment by storing the equipment ID as a foreign key. The maintenance information is information relating to the maintenance of the corresponding household equipment, and may indicate, for example, data in a file relating to maintenance, a URL or file path of a file or site that provides maintenance information, or the like.

[0043] The consumables information entity ET23 stores information (consumables information) about the consumables of the corresponding household equipment. The consumables information entity ET23 is uniquely identified by a consumables ID. The consumables information entity ET23 is associated with the equipment entity ET20 of one home equipment by storing the equipment ID as a foreign key. The consumables information may store, for example, the URL of a site selling the corresponding home appliance consumables (sales site URL).

[0044] The recall information entity ET24 stores information (recall information) relating to the recall of the corresponding household equipment. The recall information entity ET24 is uniquely identified by a recall information ID. The recall information entity ET24 is associated with the equipment entity ET20 of one home equipment by storing the equipment ID as a foreign key. The recall information may store, for example, the URL of a website that announces the recall of the corresponding home appliance.

[0045] The contact information entity ET25 stores information (contact information) relating to the contact for inquiries about the corresponding household equipment. The contact information entity ET25 is uniquely identified by a contact information ID. The inquiry information entity ET25 is associated with the equipment entity ET20 of one home equipment by storing the equipment ID as a foreign key. The contact information may store, for example, a URL, an email address, a telephone number, etc., as the contact point for inquiries about the corresponding home appliance.

[0046] In the structure of resident-provided information in Figure 5, the user equipment information D31 in Figure 4 corresponds to a user entity ET1, a family entity ET2, an equipment installation location entity ET3, an equipment group entity ET4, an equipment entity ET20 that stores an equipment group ID as an external key, and entities associated with the equipment entity ET20 (instruction manual entity ET21, maintenance information entity ET22, consumable information entity ET23, recall information entity ET24, and contact information entity ET25). The incidental facility information D32 corresponds to a property entity ET11, a property registered facility entity ET13, a facility entity ET20 that stores a property registered facility ID as an external key, and entities associated with the facility entity ET20. The property-related information D33 corresponds to a property registration document entity ET12 associated with a property entity ET11.

[0047] [Example of how to use the home appliance information viewing application] The functions of the home appliance information viewing application realized under the appliance information management system with the above configuration will be explained. The following explanation will be given for property 1. Housing business operator 30 registers the ancillary equipment installed in the target property (which may include ancillary equipment to be installed) using business operator terminal 300. Registration of ancillary equipment can be performed, for example, by accessing an ancillary equipment registration site provided by housing equipment information server 200 using business operator terminal 300 and entering the information to be registered in the ancillary equipment registration screen displayed on the accessed web page. By inputting information into the ancillary equipment registration screen, the housing business operator 30 can register information to be stored in the equipment entity ET20, instruction manual entity ET21, maintenance information entity ET22, consumable information entity ET23, recall information entity ET24, and contact information entity ET25, etc., corresponding to one ancillary equipment. Furthermore, the housing business operator 30 is required to register an association code for each property. The association code is assigned to each property so as to be unique, regardless of changes in the resident of the property.

[0048] When a user Us moves into a property for the first time, the housing developer 30 informs the user Us that information on the contract and ancillary facilities will be provided via a housing information viewing application, and requests that the housing information viewing application be installed on the user Us' user terminal 100. The user Us installs the home information browsing application on his / her own user terminal 100 and registers a user account so that he / she can log in. Furthermore, if there are multiple users Us because the occupants of the property are, for example, family members, each user Us is required to register their own user account under the same family ID. As a result, a user entity ET1 is created for each of the multiple users Us who reside in the same property, corresponding to one family entity ET2.

[0049] The home information viewing application, which can now be logged in with the user U's account as described above, allows the user U to register information about the user equipment that the user U will install in the property. The user U can use the home information viewing application to view information about the registered user equipment.

[0050] When user Us moves into a property, housing business 30 notifies user Us of the link code registered for the property, and informs user U that by entering the link code when logging in to the housing equipment information viewing application, information on housing equipment including the property's ancillary equipment in addition to the user equipment will be viewable. The link code may be notified to the user U by handing it to the user U as a printout on paper or by using email or SNS.

[0051] When logging in to the home appliance information viewing application, the user Us enters the notified link code along with login information (e.g., login ID, password, etc.) corresponding to the user account. This enables the home appliance information viewing application to view information on home appliances, including not only the user's appliances but also the auxiliary appliances of the property in which the user Us resides. Specifically, when displaying a list of registered home facilities, the home information viewing application displays list items for user facilities and auxiliary facilities.

[0052] The user Us can receive various information about home appliances using the home appliance information viewing application as follows. The user Us can select one piece of home equipment from a list of home equipment and issue a command to output the instruction manual for the selected piece of home equipment on the user terminal 100 running the home information viewing application. In response to this command, the user terminal 100 sends a request for the instruction manual to the home equipment information server 200. The home equipment information server 200 searches for an instruction manual entity ET21 associated with the equipment entity ET20 identified by the equipment ID included in the received instruction manual request. The home equipment information server 200 transmits the instruction manual URL stored in the searched instruction manual entity ET21 to the user terminal 100. The user terminal 100 accesses the instruction manual indicated by the received instruction manual URL. The user terminal 100 can display the accessed instruction manual. The user terminal 100 may also be configured to be able to locally download the accessed instruction manual.

[0053] Furthermore, when the user Us wants to check the warranty for a home appliance, the user Us specifies the home appliance and instructs the user terminal 100, on which the home information viewing application is running, to output an image of the warranty. In this case, the user terminal 100 transmits a request for the warranty image to the home appliance information server 200 in response to the operation. The home equipment information server 200 transmits to the user terminal 100 the image URL of the warranty image stored in the equipment entity ET20 identified by the equipment ID included in the received warranty image request. The user terminal 100 accesses the warranty image of the received image URL. The user terminal 100 can display the accessed warranty image. The user terminal 100 may also be configured to be able to locally download the accessed warranty image.

[0054] Furthermore, when the user Us wants to know how to maintain a home appliance, the user Us specifies the home appliance and instructs the user terminal 100, on which the home information viewing application is running, to display maintenance information. In response to this operation, the user terminal 100 transmits a maintenance information request to the home appliance information server 200. The home equipment information server 200 searches for the maintenance information entity ET22 associated with the equipment entity ET20 identified by the equipment ID included in the received maintenance information request. The home equipment information server 200 transmits to the user terminal 100 the URL indicated by the maintenance information stored in the searched maintenance information entity ET22. The user terminal 100 accesses the website indicated by the received URL. This allows the user Us to view the website for maintenance information about the home equipment displayed on the user terminal 100.

[0055] Furthermore, when the user Us wishes to purchase a consumable item for use in a home appliance, the user Us performs an operation to declare the purchase of the consumable item after specifying the home appliance on the user terminal 100 running the home information browsing application. In response to this operation, the user terminal 100 transmits a request for a sales site for the consumable item to the home appliance information server 200. The home equipment information server 200 searches for a consumables information entity ET23 associated with the equipment entity ET20 identified by the equipment ID included in the received sales site request. The home equipment information server 200 transmits the sales site URL stored in the searched consumables information entity ET23 to the user terminal 100. The user terminal 100 accesses the website indicated by the received sales site URL. This allows the user Us to purchase the consumables using the consumables sales site displayed on the user terminal 100.

[0056] In addition, for example, if a malfunction occurs in a home appliance, it may be necessary to contact the appropriate contact point, such as the manufacturer. In such a case, the user Us performs an operation on the user terminal 100 running the home information viewing application to specify the home appliance and instruct the user to provide a contact point. In response to this operation, the user terminal 100 transmits a request for a contact point to the home appliance information server 200. The home equipment information server 200 searches for the inquiry destination information entity ET25 associated with the equipment entity ET20 identified by the equipment ID included in the received inquiry destination request. The home equipment information server 200 transmits the inquiry destination information stored in the searched inquiry destination information entity ET25 to the user terminal 100. The user terminal 100 displays the received inquiry destination information. This allows the user Us to use the inquiry destination information displayed on the user terminal 100 to make an inquiry to the appropriate contact by telephone, email, etc.

[0057] Furthermore, recalls of housing equipment may be announced on the manufacturer's website or the like. The service provider operating the housing equipment information server 200 periodically checks, for example, using a business terminal, whether a recall has been announced on the manufacturer's website for each piece of ancillary equipment registered in the housing equipment information server 200. When the service provider confirms that a recall has been announced for ancillary equipment, the service provider uses the business terminal to register in the housing equipment information server 200 that the ancillary equipment is subject to recall. The housing business operator 30 may also periodically check using the business operator terminal 300 whether a recall has been announced, and register in the housing equipment information server 200 that the ancillary equipment is subject to recall. Upon receiving registration that ancillary equipment has been designated as a recall target, the home equipment information server 200 generates a recall information entity ET24 corresponding to the corresponding ancillary equipment.

[0058] For example, the home appliance information server 200 may periodically check whether a recall has been announced for registered home appliances (user appliances and ancillary appliances) by automatically visiting the homepage of each home appliance. In this case, if the home appliance information server 200 confirms that a recall has been announced for a certain piece of home appliance, it may generate a recall information entity ET24 for the corresponding home appliance.

[0059] In response to generating the recall information entity ET24 as described above, the home equipment information server 200 sends a recall notification to the user terminals 100 of all users Us who have registered the home equipment corresponding to the generated recall information entity ET24. The recall notification may be, for example, a push notification to a home information viewing application. This allows the users Us to know that the home equipment installed in their property is subject to a recall without having to investigate.

[0060] Furthermore, the housing business operator 30 can use the business operator terminal 300 to distribute various information to the user terminal 100 of the user Us of the property managed by the housing business operator 30. The information distributed by the housing business operator 30 may include periodic inspections of the building and property equipment, work schedules for contractors in the building, and announcements of services for residents. Such information may be distributed as an e-mail addressed to the registered e-mail address of the user U. Alternatively, such information may be distributed as a push notification to a home appliance information viewing application on the user terminal 100. When information is distributed as a push notification to the home appliance information viewing application, the housing business operator 30 can specify an individual user or a family unit (property unit) as the destination of the push notification by operating the business operator terminal 300, or can specify users U for each building or area division based on an address, postal code, etc.

[0061] [Example of processing procedure] When a user Us, who is a resident of a property managed by a housing business operator 30, associates (links) the business registration information of the corresponding property with the corresponding resident-provided information, the user Us does so using a user terminal 100. An example of a processing procedure executed by the user terminal 100 and the home equipment information server 200 to link business registration information with resident-provided information of one user will be described with reference to the flowchart of FIG.

[0062] First, a description will be given of an example of a processing procedure executed by the user terminal 100. Here, a description will be given of an example of a processing procedure executed by the user terminal 100 on which a home appliance information viewing application runs. Step S100: In order to link the resident-provided information of the user Us as a resident of the property in which the user Us will be moving (or has moved in) with the business registration information of the corresponding property, the user Us launches a home appliance information viewing application on the user terminal 100. The user Us causes the user terminal 100 running the home appliance information viewing application to display a screen (an association code input screen) on which an association code can be entered. The user Us performs an operation to input the association code notified by the housing business operator 30 into the association code input screen. The control unit 304 in the user terminal 100 accepts the input of the association code performed by operating the operation unit 103.

[0063] Step S102: The user Us inputs the user information and the linkage code as described above into the user terminal 100, and then operates, for example, a send button arranged on the linkage code input screen. The operation of the send button is an operation to instruct the linkage of the business registration information. In response to this operation, the user terminal 100 transmits an association request to the home appliance information server 200. The association request includes the user ID and family ID registered when the user registered for the home appliance information viewing application, and the association code input and accepted in step S100.

[0064] Next, an example of a processing procedure executed by the home appliance information server 200 will be described. Step S200: In the housing equipment information server 200, the information management unit 221 receives the link request transmitted from the user terminal 100 in step S104. Step S202: The information management unit 221 searches the resident-provided information storage unit 231 for a family entity ET2 that stores the same user ID and family ID as those included in the received link request. Step S204: The information management unit 221 also searches the resident-provided information storage unit 231 for a property entity ET11 that stores the same collaboration code as that included in the received collaboration request.

[0065] Step S206: The information management unit 221 associates the business registration information with the resident-provided information of the target user Us. Therefore, the information management unit 221 stores in the family entity ET2 searched for in step S202 the same building ID and room ID as those stored in the property entity ET11 searched for in step S204. By storing the building ID and room ID in the family entity ET2 in this way, the business registration information is associated with the family ID including the target user Us. In other words, the business registration information is linked to the resident-provided information of the target user Us.

[0066] Furthermore, in response to a user Us who has previously resided in a property managed by the housing business 30 moving out, the housing business 30 cancels the association of business registration information for the property corresponding to the resident-provided information of the previous user U. This cancellation of the association of business registration information is also performed by the housing business 30 using the business business terminal 300. An example of a processing procedure executed by the business operator terminal 300 and the housing equipment information server 200 to cancel the link between the business operator registration information and the resident-provided information will be described with reference to the flowchart of FIG.

[0067] First, an example of a processing procedure executed by the operator terminal 300 will be described. Step S300: When the housing business operator 30 cancels the linkage of the business operator registration information with the resident-provided information in response to the user Us moving out of the property, the housing business operator 30 inputs the room ID of the property from which the target user Us is moving out into the business operator terminal 300. The control unit 304 in the business operator terminal 300 accepts the input of the room ID performed by operating the operation unit 103.

[0068] Step S302: The control unit 304 transmits a user list request to the housing equipment information server 200. The user list request includes the room ID inputted in step S300.

[0069] Step S304: In response to the transmission of the user list request in step S302, the housing equipment information server 200 transmits the user list information. The control unit 304 causes the display unit 302 to display the received user list information.

[0070] Step S306: The user list information displayed in step S304 includes a list item for each user registered as a resident of the property corresponding to the room ID entered in step S300. The housing developer 30 performs an operation (user selection operation) to select a list item corresponding to the user Us who is moving out from the list items. The control unit 304 accepts the user selection operation.

[0071] Step S308: The housing business operator 30 performs a user selection operation and then performs an operation to instruct the cancellation of the linkage. In response to this operation, the control unit 304 transmits a linkage cancellation request to the housing equipment information server 200. The linkage cancellation request includes the user ID of the user selected by the user selection operation.

[0072] Next, an example of a processing procedure executed by the home appliance information server 200 will be described. Step S400: In the housing equipment information server 200, the information management unit 221 receives the cooperation cancellation request transmitted from the business operator terminal 300 in step S304. Step S402: The information management unit 221 searches the resident-provided information storage unit 231 for a family entity ET2 that stores the same room ID as that included in the received link cancellation request.

[0073] Step S404: The information management unit 221 generates user list information indicating a list of users for each of all user entities ET1 associated with the family entity ET2 found in step S402. The information management unit 221 transmits the generated user list information to the business operator terminal 300.

[0074] Step S406: The information management unit 221 receives the link cancellation request sent in step S308. The information management unit 221 deletes the stored building ID and room ID from the family entity ET2 associated with the user entity ET1 corresponding to the user ID included in the received link cancellation request. By changing the family entity ET2 to a state in which it does not store a building ID or room ID in this way, the association between the family entity ET2 of the target user Us and the business registration information is canceled. This cancels the link between the business registration information and the resident-provided information of the target user Us.

[0075] In the case of property 1, a resident change occurs when a new resident moves in after the previous resident moves out. In such a resident change, in response to the move-out of the user who was the previous resident (moving-out user), the housing business operator 30 operates the business operator terminal 300 to cause the business operator terminal 300 to execute the process of Fig. 7. As a result, the linkage of the business operator registration information for the target property with the resident-provided information as the moving-out user is released. Furthermore, the housing business operator 30 notifies a user (moving-in user) who is a resident who will newly move into the same property of the link code for the property. The moving-in user operates the user terminal 100 running the housing equipment information viewing application to input the link code, causing the user terminal 100 to execute the process of Fig. 6, thereby linking the business registration information for the same target property with the resident-provided information of the moving-in user. In such a case where a resident changes hands for a property, it is preferable that housing provider 30 first cancels the linkage of the business registration information for the departing user before starting the linkage of the business registration information for the resident user. This prevents the resident-provided information of the departing user and the resident-provided information of the departing user from being overlapped and linked to the business registration information for the same property. To achieve this, for example, housing provider 30 may operate in such a way that it does not notify the resident user of the linkage code until after canceling the linkage of the business registration information for the departing user. Alternatively, when notifying the resident user of the linkage code, housing provider 30 may instruct the resident user to enter the linkage code at a date and time that is later than the scheduled date and time for canceling the linkage of the business registration information for the departing user. In addition, as an operation of the housing business operator 30, for example, there may be cases where the resident-provided information of a moving-in user and a moving-out user overlap and are linked to the business registration information of the same property for at least a certain period of time. In this case, the housing business operator 30 may have the moving-in user enter a linking code before the linking of the business registration information of the moving-out user is released.

[0076] An example of a processing procedure executed by the user terminal 100 and the home equipment information server 200 in relation to displaying a home equipment list screen will be described with reference to the flowchart in Figure 8. The home equipment list screen is an application screen that is first displayed in response to logging in to a home information viewing application launched on the user terminal 100. In addition, in explaining the same figure, an example is taken of a case where a user Us of the user terminal 100 has completed user registration corresponding to the home information browsing application and has created a user account in the home equipment information server 200. When a user account has been created, the user information registered by user registration is stored in a user entity ET1.

[0077] First, an example of the processing procedure of the user terminal 100 will be described. Step S500: In response to the start of the home information browsing application, the user terminal 100 transmits a login request to the home equipment information server 200. The login request includes login information (login ID, password) corresponding to the user account.

[0078] Step S502: In response to the login request sent in step S500, the home equipment information server 200 sends resident-provided information corresponding to the logged-in user Us. In the user terminal 100, the control unit 104 causes the display unit 102 to display a home equipment list screen reflecting the home equipment indicated in the received resident-provided information as the application screen of the home information viewing application. In this case, the processing of steps S604 to S608 described below is executed by the home equipment information server 200, and if the user Us has not yet entered the link code into the home information viewing application, a home equipment list screen that does not reflect the business registration information is displayed. On the other hand, if the user Us has already entered the link code, a home equipment list screen that reflects the business registration information is displayed.

[0079] Next, an example of a processing procedure executed by the home appliance information server 200 will be described. Step S600: In the housing equipment information server 200, the information presentation control unit 222 receives the login request transmitted from the user terminal 100 in step S500. Step S602: The information presentation control unit 222 searches the resident provided information storage unit 231 for the user entity ET1 using the user ID included in the login request received in step S600 as a search key.

[0080] Step S604: Next, the information presentation control unit 222 determines whether or not a building ID and a room ID are stored in the family entity ET2 associated with the user entity ET1 found in step S602.

[0081] Step S606: If step S604 determines that the building ID and room ID are stored in the family entity ET2, the information presentation control unit 222 transmits resident-provided information including business registration information (ancillary equipment information D32 and property-related information D33) to the user terminal 100 in response to the login request.

[0082] Step S608: If step S604 determines that the building ID and room ID are not stored in the family entity ET2, the information presentation control unit 222 transmits resident-provided information to the user terminal 100, which does not include business registration information (ancillary equipment information D32 and property-related information D33) but includes user equipment information D31.

[0083] [Searching for ancillary equipment] There are cases where a housing business operator 30 wants to know which properties under its management have installed ancillary equipment that meets certain conditions. Therefore, the equipment information management system of this embodiment enables the housing business operator 30 to use the business operator terminal 300 to search for ancillary equipment registered in the housing equipment information server 200.

[0084] An example of a processing procedure executed by the business operator terminal 300 and the home equipment information server 200 in response to a search for auxiliary equipment will be described with reference to the flowchart of FIG. First, an example of a processing procedure executed by the operator terminal 300 will be described. Step S700: To search for ancillary equipment, the housing business operator 30 causes the business operator terminal 300 to access a web page for searching for ancillary equipment provided by the housing equipment information server 200. As a result, an ancillary equipment search screen is displayed on the display unit 302 of the business operator terminal 300. The housing business operator 30 inputs search conditions for searching for ancillary equipment on the ancillary equipment search screen. The control unit 304 of the business operator terminal 300 accepts the input of the search conditions. In this case, the search conditions may include search keys such as the manufacturer name, product name, model number, production year, and property name. The search conditions may also be the logical sum or product of multiple search keys.

[0085] Step S702: After inputting the search criteria, the housing business operator 30 performs an operation to instruct the execution of a search. In response to the operation to instruct the execution of a search, the control unit 304 transmits a search request to the housing equipment information server 200. The search request includes the search criteria input in step S700.

[0086] Step S704: In response to the search request sent in step S702, the search results are sent from the housing equipment information server 200. The control unit 304 displays a search result screen that reflects the received search results.

[0087] Next, an example of a processing procedure executed by the home appliance information server 200 will be described. Step S800: In the housing equipment information server 200, the search processing unit 223 receives the search request sent from the business operator terminal 300 in step S702. Step S802: The search processing unit 223 searches for incidental facilities that match the search criteria included in the received search request from the resident-provided information storage unit 231. At this time, the search processing unit 223 may perform the search by searching for information that matches the search criteria from among the information stored in the facility entities ET20 associated with all property-registered facility entities ET13 in the resident-provided information. Step S804: The search processing unit 223 transmits the search result obtained in step S802 to the carrier terminal.

[0088] Second Embodiment Next, a second embodiment will be described. In the first embodiment, the housing business operator 30 uses the business operator terminal 300 to link the business operator registration information to the resident-provided information of the user who is moving in or moving out of the property, and cancels the linkage of the business operator registration information to the resident-provided information of the user who is moving out. In contrast to this, in this embodiment, when a resident (moving-out user) moves out of a property and a new resident (moving-in user) moves in, the housing equipment information server 200 is configured to be able to change the link destination of the business registration information corresponding to that property between the moving-out user and the moving-in user.

[0089] Referring to the sequence diagram of Figure 10, an example of the processing procedure executed by the business operator terminal 300, the business operator server 400, and the housing equipment information server 200 to change the partner of the business registration information in response to a change in resident of a property will be described. Step S900: When the housing business operator 30 determines that a user (moving-out user) who had previously resided in a certain property has moved out, the housing business operator 30 causes the business operator terminal 300 to access the business operator server 400 and performs an operation (deregistration operation) to delete the resident registration for the property in the property management information stored in the business operator server 400. The control unit 304 of the business operator terminal 300 accepts the registration deletion operation performed by the housing business operator 30.

[0090] Step S902: The control unit 304 of the business operator terminal 300 that has accepted the registration deletion operation transmits a deletion request to the business operator server 400. The deletion request includes a property ID (building ID and room ID) that indicates the target property. The business operator server 400 receives the transmitted deletion request.

[0091] Step S904: The business entity server 400 executes a process of deleting the registration of the departing user from the property management information identified by the property ID included in the received deletion request.

[0092] Step S906: In response to a new user (resident user) moving into the same property for which the deregistration operation was performed in step S900, the housing business operator 30 causes the business operator terminal 300 to access the business operator server 400 and performs an operation to newly register a resident for the property (new registration operation). The new registration operation also includes an operation to register user information about the resident user. The control unit 304 of the business operator terminal 300 accepts the new registration operation performed by the housing business operator 30.

[0093] Step S908: The control unit 304 of the business operator terminal 300 that has accepted the new registration operation transmits a registration request to the business operator server 400. The registration request includes a property ID indicating the target property and user information of the occupant. The business operator server 400 receives the transmitted new registration request.

[0094] Step S910: In response to receiving the new registration request, the business operator server 400 executes a new resident registration process. As the new resident registration process, the business operator server 400 registers the user information of the resident user included in the received new registration request to the property management information identified by the property ID included in the same new registration request.

[0095] Step S912: Through the processing up to step S904, a change of resident has occurred in the property management information corresponding to property 1. In response to this change of resident in the property management information, the business operator server 400 generates an associated user change trigger. The associated user change trigger is a trigger that instructs the business operator registration information corresponding to the property where a change of resident has occurred to be changed from a moving-out user to a moving-in user.

[0096] Step S914: In response to the occurrence of the linked user change trigger, the business operator server 400 sends a link cancellation request to the home appliance information server 200. The link cancellation request is a command requesting cancellation of the link between the business registration information of the target property and the residence provision information of the moving-out user. The link cancellation request includes user information of the moving-out user. The home appliance information server 200 receives the link cancellation request that has been sent.

[0097] Step S916: In response to receiving the link cancellation request, the information management unit 221 of the housing equipment information server 200 executes a process to cancel the link between the business registration information and the resident-provided information of the moving-out user. For this purpose, the information management unit 221 searches the resident provided information storage unit 231 for a user entity ET1 that stores user information having the same content as that included in the link cancellation request. Furthermore, the information management unit 221 searches the resident provided information storage unit 231 for a family entity ET2 associated with the searched user entity ET1. The information management unit 221 deletes the building ID and room ID stored in the searched family entity ET2. This cancels the link between the business registration information corresponding to the property where the user previously resided and the resident-provided information of the moving-out user.

[0098] The processing of step S916 corresponds to disassociating the family ID corresponding to the departing user (an example of a first resident) with the property ID (building ID, room ID). The family ID of the departing user is associated with the user ID of the departing user, and therefore can also be considered as the identifier of the departing user. In other words, the processing of step S916 is processing to disassociate the user identifier of the departing user with the identifier (an example of a living space identifier) ​​of the property (an example of a living space).

[0099] In this way, the link between the resident-provided information of the moving-out user and the business registration information corresponding to the property they previously resided in has been terminated. Therefore, even if the moving-out user logs in by entering the link code for the property they previously resided in using the housing information viewing application on the user terminal 100, the business registration information for the property they previously resided in will no longer be displayed on the housing equipment list screen.

[0100] Step S918: After sending the link cancellation request in step S914, the business operator server 400 executes the process of canceling the linkage of the business registration information in step S916, and then sends a linkage request to the housing equipment information server 200. The linkage request is a command requesting that the business registration information of the target property be linked to the residence provision information of the resident user. The linkage request includes the user information of the resident user and a property ID indicating the target property. The housing equipment information server 200 receives the sent linkage request.

[0101] Step S920: In response to receiving the linking request, the information management unit 221 of the housing equipment information server 200 links the resident-provided information of the occupant user with the business registration information of the same target property. Therefore, the information management unit 221 searches the resident-provided information storage unit 231 for a user entity ET1 that stores user information with the same content as that included in the received link cancellation request. Furthermore, the information management unit 221 searches the resident-provided information storage unit 231 for a family entity ET2 that is associated with the searched user entity ET1. The information management unit 221 stores the property ID (building ID, room ID) included in the received link request in the family entity ET2. As a result, the business registration information is associated with the resident-provided information of the resident user. In other words, the business registration information is linked to the resident-provided information of the target user Us.

[0102] The processing of step S920 corresponds to associating a property ID (building ID, room ID) with a family ID corresponding to the resident user (an example of a second resident). In this case, the family ID of the resident user is also associated with the resident user's user ID, and therefore can also be considered as an identifier of the resident user. In other words, the processing of step S920 is processing for associating the resident user's user identifier with the property identifier.

[0103] As a result, when the resident user logs in by entering the property's link code using the housing information viewing application on the user terminal 100, the user equipment information and the business registration information for the property in which they reside will be displayed on the housing equipment list screen.

[0104] In the processing procedure shown in the figure, once the business operator server 400 has completed the cancellation of the registration of the departing user in step S904 and the new registration of the moving-in user in step S910, the housing equipment information server 200 executes a series of processes, namely, delinking the business operator registration information corresponding to the moving-in user in step S916 and linking the business operator registration information for the moving-in user in step S920. In response to this, for example, the home appliance information server 200 may first cancel the linkage of the business registration information corresponding to the departing user in step S916 in response to the deregistration of the departing user on the business server 400, and then link the business registration information for the resident user in step S920 in response to the new registration of the resident user on the business server 400.

[0105] The business operator server 400 and the home appliance information server 200 may be integrated into one server. The functions of the business operator server 400 may be configured to be realized by a plurality of servers working together. The functions of the home appliance information server 200 may also be configured to be realized by a plurality of servers working together.

[0106] Note that programs for implementing the functions of the user terminal 100, the housing equipment information server 200, the provider terminal 300, and the provider server 400 may be recorded on a computer-readable recording medium, and the programs may be loaded into a computer system and executed to perform the processing of the user terminal 100, the housing equipment information server 200, the provider terminal 300, and the provider server 400. Here, "loading a program recorded on a recording medium into a computer system and executing it" includes installing the program on a computer system. The term "computer system" here includes hardware such as an operating system and peripheral devices. The term "computer system" may also include multiple computer devices connected via a network, including the Internet, a wide area network (WAN), a local area network (LAN), and a dedicated line. The term "computer-readable recording medium" refers to portable media such as floppy disks, optical magnetic disks, ROMs, and CD-ROMs, as well as storage devices such as hard disks built into a computer system. The recording medium storing the program may also be a non-transitory recording medium such as a CD-ROM. The term "recording medium" also includes internal or external recording media accessible from a distribution server for distributing the program. The program code stored on the recording medium of the distribution server may be different from the program code in a format executable by the terminal device. In other words, the format in which the program is stored on the distribution server is not important as long as it can be downloaded from the distribution server and installed in a format executable by the terminal device. The program may be divided into multiple parts, each downloaded at a different time and then combined on the terminal device, or each part may be distributed by a different distribution server. Furthermore, the term "computer-readable recording medium" also includes a storage medium that stores a program for a certain period of time, such as volatile memory (RAM) within a computer system that serves as a server or client when a program is transmitted over a network. The program may also be for implementing part of the functions described above.Furthermore, the above-mentioned functions may be realized in combination with a program already recorded in the computer system, that is, a so-called differential file (differential program). [Explanation of symbols]

[0107] 10 Building, 11 Room, 30 Housing business operator, 100 User terminal, 101 Communication unit, 102 Display unit, 103 Operation unit, 104 Control unit, 105 Memory unit, 200 Housing equipment information server, 201 Communication unit, 202 Control unit, 203 Memory unit, 221 Information management unit, 222 Information presentation control unit, 223 Search processing unit, 231 Resident provided information memory unit, 300 Business operator terminal, 302 Display unit, 304 Control unit, 400 Business operator server

Claims

1. a storage unit that stores user equipment information relating to equipment owned by the user, the user equipment information being associated with a user identifier that uniquely identifies the user, and ancillary equipment information relating to equipment attached to the living space, the ancillary equipment information being associated with a living space identifier that indicates the living space; a facility information management unit that associates user facility information and incidental facility information with a user residing in a residential space by associating the user identifier with a residential space identifier of the residential space in which the user resides; a facility information presentation control unit that causes facility information associated with the user to be presented on the user terminal; In response to a change of residence from a first resident to a second resident for one living space, the facility information management unit cancels the association between the user identifier of the user as the first resident and the living space identifier, and performs a replacement process of associating the canceled living space identifier with the user identifier of the user as the second resident. Facility information management system.

2. The facility information management unit performs the replacement process in response to the occurrence of a replacement trigger indicating that a first occupant residing in the living space has been replaced by a second occupant. The facility information management system according to claim 1 .

3. A facility information management method executed by a computer used in a facility information management system, comprising: a storage step in which a storage unit of the computer stores user equipment information relating to equipment owned by the user, the user equipment information being associated with a user identifier that uniquely identifies the user, and ancillary equipment information relating to equipment attached to the living space, the ancillary equipment information being associated with a living space identifier that indicates the living space; an equipment information management step in which the equipment information management unit of the computer associates a user identifier of the user with a living space identifier of the living space in which the user resides, thereby associating and managing user equipment information and incidental equipment information for the user residing in the living space; a facility information presentation control step in which the facility information presentation control unit of the computer causes facility information associated with the user to be presented on the user terminal; The facility information management step performs a replacement process in which, in response to a change of residence from a first resident to a second resident for one living space, the association between the user identifier of the user as the first resident and the living space identifier is canceled, and the user identifier of the user as the second resident is associated with the canceled living space identifier. Equipment information management method.

4. The computer in the facility information management system, a storage unit that stores user equipment information relating to equipment owned by the user, the user equipment information being associated with a user identifier that uniquely identifies the user, and ancillary equipment information relating to equipment attached to the living space, the ancillary equipment information being associated with a living space identifier that indicates the living space; a facility information management unit that can associate user facility information and incidental facility information with a user residing in a residential space by associating the user identifier with a residential space identifier of the residential space in which the user resides; A program for causing the program to function as a facility information presentation control unit that causes facility information associated with a user to be presented on a user terminal, In response to a change of residence from a first resident to a second resident for one living space, the facility information management unit cancels the association between the user identifier of the user as the first resident and the living space identifier, and performs a replacement process of associating the canceled living space identifier with the user identifier of the user as the second resident. program.

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