Vehicle processing method and device based on virtual human, equipment and medium

Abstract

The invention provides a vehicle processing method and device based on a virtual human, equipment and a medium, and the method comprises the steps: controlling a vehicle to start a camera when determining that the vehicle is at a selling place and is in a sold mode; according to the image collected by the camera, when it is determined that the user is within the preset range of the vehicle, the vehicle is controlled to deliver sales information and interaction information, and the interaction information indicates the mode of sending an instruction to the vehicle by the user; in response to a trial instruction triggered by the user, generating a virtual salesman, and controlling the virtual salesman to guide the user trial vehicle according to the trial instruction; and after the user finishes the trial, in response to a vehicle purchase instruction triggered by the user, recording purchase information of the user and feeding back pickup information. According to the method, the virtual salesman is generated on the basis of saving the cost required by vehicle sales, so that the sales misguidance generated when the salesman does not reach the sales skill standard is avoided, rapid sales can be realized at any place, and the sales efficiency and the user experience are improved.

Description

Technical Field

[0001] The present application relates to the field of intelligent vehicles, and in particular to a vehicle processing method, device, equipment and medium based on a virtual human. Background Art

[0002] With the development of social and economic levels, more and more people choose different types and brands of vehicles to facilitate their daily travel, and the demand for vehicle sales services is also increasing.

[0003] The existing vehicle sales method is mainly store sales or shopping mall area sales, which requires renting a designated venue and staffing with trained sales staff. This method not only increases rental costs, personnel costs, and training costs, but also misleads consumers during the sales process when sales staff fail to meet the required sales skill standards.

[0004] Therefore, the urgent problem to be solved is how to reduce the various costs required to sell vehicles and avoid misleading sales during the sales process. Summary of the invention

[0005] In order to solve the above problems, that is, to solve how to reduce various costs required for selling vehicles and avoid misleading sales during the sales process, the embodiments of the present invention provide a vehicle processing method, device, equipment and medium based on a virtual person.

[0006] In a first aspect, an embodiment of the present invention provides a vehicle processing method based on a virtual human, comprising:

[0007] When it is determined that the vehicle is at a selling location and the vehicle is in a sold mode, controlling the vehicle to open a detection device, the detection device being used to detect whether a user is approaching the vehicle;

[0008] When it is determined according to the detection information of the detection device that the user is within the preset range of the vehicle, the vehicle is controlled to release the sales information and interactive information of the vehicle, wherein the interactive information is used to indicate the way in which the user sends instructions to the vehicle;

[0009] In response to a trial instruction triggered by the user, a virtual salesperson is generated, and the virtual salesperson is controlled to guide the user to try out the vehicle according to the trial instruction;

[0010] After the user's trial ends, in response to the purchase instruction of the vehicle triggered by the user, the user's purchase information is recorded, and the pickup information is fed back to the user.

[0011] In a second aspect, an embodiment of the present invention provides a vehicle processing device based on a virtual human, comprising:

[0012] a determination module, configured to control the vehicle to start a detection device when it is determined that the vehicle is at a selling location and the vehicle is in a sold mode, wherein the detection device is configured to detect whether a user is approaching the vehicle;

[0013] a control module, for controlling the vehicle to deliver sales information and interactive information of the vehicle when it is determined, based on the detection information of the detection device, that the user is within a preset range of the vehicle, wherein the interactive information is used to indicate a method for the user to send instructions to the vehicle;

[0014] a processing module, for generating a virtual salesperson in response to a trial instruction triggered by the user, and controlling the virtual salesperson to guide the user to try the vehicle according to the trial instruction;

[0015] The feedback module is used to record the user's purchase information and feedback the pickup information to the user in response to the purchase instruction of the vehicle triggered by the user after the user's trial ends.

[0016] In a third aspect, an embodiment of the present invention provides a vehicle processing device based on a virtual person, comprising:

[0017] at least one processor and memory;

[0018] The memory stores computer-executable instructions;

[0019] The at least one processor executes the computer-executable instructions stored in the memory, so that when the at least one processor executes, the vehicle processing method based on a virtual human as described in the above-mentioned first aspect and various possible implementation methods of the first aspect is implemented.

[0020] In a fourth aspect, the present invention further provides a readable storage medium having a computer program stored thereon, wherein when the computer program is executed by a processor, the vehicle processing method based on a virtual human as described in the first aspect and various possible implementations of the first aspect is implemented.

[0021] The present application provides a method, device, equipment and medium for handling a vehicle based on a virtual person, the method comprising: when it is determined that the vehicle is at a sales location and the vehicle is in a sold mode, controlling the vehicle to turn on a camera; when it is determined that the user is within a preset range of the vehicle based on the image captured by the camera, controlling the vehicle to release sales information and interactive information of the vehicle, the interactive information being used to indicate the way in which the user sends instructions to the vehicle; in response to a trial instruction triggered by the user, generating a virtual salesperson, and controlling the virtual salesperson to guide the user to try the vehicle according to the trial instruction; after the user's trial ends, in response to a purchase instruction of the vehicle triggered by the user, recording the user's purchase information, and feeding back the pickup information to the user. On the basis of saving the rental cost, personnel cost and training cost required for vehicle sales, the present application avoids sales misleading caused by sales personnel not meeting the sales skill standards during the sales process by generating virtual salespersons, can achieve rapid sales in any venue, and improves sales efficiency and user experience. BRIEF DESCRIPTION OF THE DRAWINGS

[0022] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0023] Figure 1 A schematic diagram of a scenario of a vehicle handling method based on a virtual human provided in an embodiment of the present application;

[0024] Figure 2 This is the process of the vehicle processing method based on virtual human provided by this application Figure 1 ;

[0025] Figure 3 This is the process of the vehicle processing method based on virtual human provided by this application Figure 2 ;

[0026] Figure 4 A schematic diagram of a guide interface provided in an embodiment of the present application;

[0027] Figure 5 This is the process of the vehicle processing method based on virtual human provided by this application Figure 3 ;

[0028] Figure 6 A schematic diagram of a test drive interface provided in an embodiment of the present application;

[0029] Figure 7 This is the process of the vehicle processing method based on virtual human provided by this application Figure 4 ;

[0030] Figure 8is a structural schematic diagram of a vehicle processing device based on a virtual human provided by the present application;

[0031] Fig. 9 It is a structural schematic diagram of a vehicle processing device based on a virtual human provided in this application.

[0032] The above drawings have shown clear embodiments of the present application, which will be described in more detail later. These drawings and text descriptions are not intended to limit the scope of the present application in any way, but to illustrate the concept of the present application to those skilled in the art by referring to specific embodiments. DETAILED DESCRIPTION

[0033] In order to make the purpose, technical solutions and advantages of this application clearer, the technical solutions in this application will be clearly and completely described below in conjunction with the drawings in this application. Obviously, the described embodiments are part of the embodiments of this application, not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

[0034] With the development of social and economic levels, more and more people choose different types and brands of vehicles to facilitate daily travel. At the same time, due to the increasingly fast pace of life, people have higher and higher requirements for the convenience and efficiency of vehicle sales services.

[0035] The existing vehicle sales methods are mainly store sales or shopping mall area sales, which require renting designated venues and staffing with trained sales staff. Users also need to go to designated locations to purchase vehicles. This method not only increases rental costs, personnel costs, and training costs, but also misleads consumers during the sales process when sales staff fail to meet the required sales skill standards. At the same time, the need to go to designated locations to purchase vehicles also increases users' time costs.

[0036] Therefore, the urgent problem to be solved is how to reduce the various costs required to sell vehicles and avoid misleading sales during the sales process.

[0037] Figure 1 A schematic diagram of a scenario of a vehicle handling method based on a virtual human provided in an embodiment of the present application. Figure 1As shown, the vehicle is equipped with input and / or output devices such as a camera, a dashboard, a speaker, a projector, and a microphone. The camera is used to capture user images, obtain the user's location and the user's operation information during the test drive, etc. The dashboard displays the virtual salesperson, vehicle sales information and interactive information on the basis of displaying the vehicle's driving parameters; the projector can also project the virtual salesperson, vehicle sales information and interactive information. The virtual salesperson introduces the product to the user and guides the user to test drive in the form of voice, text, etc. The microphone is used to enhance the voice of the virtual salesperson so that the user can obtain product information and operation guidance information more clearly.

[0038] The vehicle provided in this embodiment may be, for example, a four-wheeled vehicle, a three-wheeled vehicle, a two-wheeled vehicle, etc. These vehicles may be, for example, oil-powered vehicles, electric vehicles, hybrid vehicles, etc. This embodiment does not impose any particular restrictions on the form of the vehicle, as long as the vehicle has a camera and can be displayed through an instrument or projection.

[0039] Specifically, when the camera obtains that the user is within the preset range, the dashboard and / or projector is controlled to display and project the vehicle sales information and interactive information for interacting with the user, and then a virtual salesperson is generated. The virtual salesperson introduces product information to the user and guides the user's operation through voice, text, etc., so that the user can test drive the vehicle only after completing the operation in the parking state without power, which ensures the comprehensiveness and safety of the user's test drive; the user interacts with the vehicle by feedback of instruction information through voice, text or clicking on the screen, which improves the sales efficiency and user experience in the vehicle sales process. In addition, after the user's test drive, an evaluation report of the test drive process is generated, and the virtual salesperson is controlled to explain the test drive evaluation report; finally, in response to the vehicle purchase instruction triggered by the user, the user's purchase information is recorded, and the delivery information is fed back to the user. This application saves the rental costs, personnel costs, and training costs required for vehicle sales by generating virtual sales staff to guide users to fully try out the vehicles, so that they have a sufficient understanding of the vehicle's performance. This avoids sales misleading caused by sales staff not meeting sales skill standards during the sales process, enables rapid sales in any venue, and improves sales efficiency and user experience.

[0040] The technical solution of the present application and how the technical solution of the present application solves the above-mentioned technical problems are described in detail below with specific embodiments. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be repeated in some embodiments. The embodiments of the present application will be described below in conjunction with the accompanying drawings.

[0041] Figure 2 The process of the vehicle processing method based on virtual human provided in the embodiment of the present application Figure 1 ;like Figure 2 As shown, the vehicle processing method based on the virtual person specifically includes the following steps:

[0042] S101: When it is determined that the vehicle is at a selling location and the vehicle is in a sold mode, controlling the vehicle detection device, wherein the detection device is used to detect whether a user is approaching the vehicle.

[0043] The sales locations include but are not limited to stores or shopping malls, and can also be designated roadside parking spots in towns, underground parking lots, places near colleges and universities, etc. where there are potential consumers, so as to improve sales efficiency and achieve rapid sales in any venue.

[0044] When the vehicle is in sales mode, it is set to a powered but locked state. If it needs to be moved, it must be authorized by the staff or driven within the available electronic fence after real-name authentication.

[0045] In order to obtain user information in real time and recommend products to the user, the present application sets a detection device on the vehicle, which can be a camera, an infrared sensor, or an ultrasonic sensor, etc., as long as the detection device can detect the user approaching the vehicle and detect whether there is a user within the range of the vehicle. This embodiment does not specifically limit the type of the detection device.

[0046] For the sake of convenience, this embodiment takes the detection device as a camera as an example for explanation. When the vehicle is in the sold mode, the vehicle is controlled to turn on the camera. When the vehicle is in the non-sold mode, such as the normal use mode, the vehicle can be driven normally.

[0047] S102: When it is determined, based on the detection information of the detection device, that the user is within a preset range of the vehicle, the vehicle is controlled to deliver sales information and interactive information of the vehicle, wherein the interactive information is used to instruct the user on a method of sending instructions to the vehicle.

[0048] Among them, when the vehicle is in the sales mode, the vehicle collects images in real time through the camera. When a user appears in the image, the distance between the user and the vehicle is determined, and the distance is used to determine whether the user enters the preset range. The preset range can be, for example, a range with the vehicle as the center and a radius of 3 sides. The distance between the user and the vehicle can be determined, for example, by parameters such as the focal length of the camera and the position of the user in the image, or by taking user images at different positions and angles through the camera, and learning through a deep learning algorithm, so that the distance between the user and the vehicle can be obtained based on the image. When it is determined that the user is within the preset range of the vehicle, the user is marked as a potential purchaser, and the vehicle is controlled to release sales information and interactive information about the vehicle.

[0049] Furthermore, the vehicle projects the vehicle's sales information and interactive information through a display screen, dashboard or projection. When the user is within a preset range, the vehicle's sales information and interactive information can be obtained through the dashboard or display panel with increased brightness or through a projection area projected on the ground or wall.

[0050] Sales information may include, for example, vehicle component information, vehicle performance information, vehicle configuration information, vehicle warranty terms, and vehicle price information, etc. Interactive information is interactive information that instructs the user to operate the vehicle for trial use, and may include, for example, information instructing the user to try out the vehicle, information instructing the user to select trial components, and information instructing the user to test drive the vehicle, etc.

[0051] Taking projection as an example, when the user is within the preset range of the vehicle, the vehicle's projector will synchronously project sales information and interactive information to the user's visible range and generate a virtual salesperson to guide the user.

[0052] S103: In response to a trial instruction triggered by the user, a virtual salesperson is generated, and the virtual salesperson is controlled to guide the user to try out the vehicle according to the trial instruction.

[0053] Among them, after the user obtains the sales information and interactive information of the vehicle, the user can interact with the vehicle by feedbacking the trial instruction information to the vehicle through voice control, text input on the display screen or dashboard, or clicking the corresponding position of the screen, or making corresponding actions on the projected information, and the camera will collect the action. The vehicle receives the trial instruction triggered by the user and generates a virtual salesperson. The virtual salesperson guides the user to try the vehicle according to different types of trial instructions of the user. Different types of trial instructions of the user include: operating vehicle parts in parking without power, and test driving the vehicle; the virtual salesperson can be generated synchronously and displayed on the dashboard or display screen, or the salesperson can be projected.

[0054] To ensure the user's driving safety, the present application stipulates that the user must operate preset vehicle components in a parked and unpowered state before test driving the vehicle. The preset vehicle components may include, for example: headlights, horn, saddle, etc. When the user's trial instruction is to operate the vehicle components in a parked and unpowered state, the virtual salesperson is controlled to guide the user to try out the preset operating components through voice or text.

[0055] When the user's trial instruction is to test drive the vehicle, it is necessary to first determine whether the user has completed the operation of the preset components. After determining that the user has completed the operation of the preset components, start the vehicle self-inspection program to perform a self-inspection of the vehicle. When it is determined that the vehicle is in a healthy state, control the virtual salesperson to guide the user to test drive the vehicle. The guidance content may include, for example: guiding the user to perform identity authentication, guiding the user to select a test drive item, guiding the user to test drive according to the test drive time range and test drive geographical range, etc.

[0056] S104: After the user's trial ends, in response to the purchase instruction of the vehicle triggered by the user, the user's purchase information is recorded, and the pickup information is fed back to the user.

[0057] Among them, after the user trial is over, the vehicle displays a purchase interface to the user through projection or the dashboard and display screen. The purchase interface displays at least one of the offline real-time purchase method, the online purchase method or the test drive vehicle purchase method. The user sends the purchase instruction to the vehicle through voice control, text input or clicking the corresponding position on the screen; the vehicle receives and responds to the vehicle purchase instruction triggered by the user, records the user's purchase information, and feedbacks the pick-up information to the user.

[0058] The user's purchase information includes: the vehicle information purchased by the user, the user's purchase method information, the user's payment amount, the user's payment time, etc. The pickup information includes: the vehicle information purchased by the user, the user's pickup time, the documents that the user needs to bring when picking up the goods, etc. The vehicle can display the pickup information to the user through a projector, dashboard, or display screen and send the pickup information to the user's mobile phone synchronously through subscription messages, mobile phone text messages, etc. It can be understood by those skilled in the art that when a user purchases a trial vehicle, after the vehicle is purchased and the user successfully verifies, the vehicle changes from the sales mode to the normal mode.

[0059] The vehicle handling method based on a virtual person provided in this embodiment controls the vehicle to turn on the camera when it is determined that the vehicle is at the sales location and the vehicle is in the sales mode; when it is determined that the user is within the preset range of the vehicle based on the image captured by the camera, the vehicle is controlled to release the sales information and interactive information of the vehicle, and the interactive information is used to indicate the way in which the user sends instructions to the vehicle; in response to the trial instruction triggered by the user, a virtual salesperson is generated, and the virtual salesperson is controlled to guide the user to try the vehicle according to the trial instruction; after the user's trial is over, in response to the purchase instruction of the vehicle triggered by the user, the user's purchase information is recorded, and the pickup information is fed back to the user. This application saves the rental cost, personnel cost and training cost required for vehicle sales, and avoids sales misleading caused by sales personnel not meeting the sales skill standards during the sales process by generating virtual sales personnel, and can achieve rapid sales in any venue, improving sales efficiency and user experience.

[0060] Figure 3 The vehicle processing method based on virtual human provided in the embodiment of the present application Figure 2 ; Figure 3 exist Figure 2 On this basis, a method for controlling the virtual salesperson to guide the user to try out the vehicle according to the trial instruction is described in detail, such as Figure 2 As shown, the method includes:

[0061] S201: After a user triggers a trial instruction, a virtual salesperson is generated in response to the trial instruction triggered by the user.

[0062] The manner in which the user triggers the trial instruction can be referred to in the above embodiment, and this embodiment will not be repeated here. In response to the trial instruction triggered by the user, a virtual salesperson is generated. Among them, multiple virtual salespersons can be pre-set, and a virtual salesperson matching the user, that is, a virtual salesperson with similar characteristics to the user, can be obtained based on the user's image. Alternatively, an adaptive virtual salesperson can be randomly generated based on the current weather, the environment in which the vehicle is located, etc. The virtual salesperson can be a two-dimensional or three-dimensional virtual person. This embodiment does not specifically limit the manner in which the virtual salesperson is generated.

[0063] S202: If the trial instruction is used to instruct operation of a vehicle component in a parked, unpowered state, a trial function indicated by the trial instruction is obtained, and operation guidance of the vehicle component is performed according to the trial function.

[0064] Among them, if the user's trial instruction instructs to operate the vehicle parts in the parked and unpowered state, the trial function indicated by the trial instruction is obtained, and the operation guidance of the vehicle parts is performed according to the trial function, wherein the operation guidance includes: displaying a virtual physical picture of the vehicle and marking the parts to be operated, and controlling the virtual salesperson to provide trial guidance to the user through voice or text.

[0065] Figure 4 This is a schematic diagram of the guidance interface provided in the embodiment of the present application. Figure 4 As shown, the virtual physical image of the vehicle can be synchronously displayed within the visible range of the user through projection, dashboard or display screen. In order to ensure the user's driving safety, the present application stipulates that the user must operate preset vehicle components in a parked and unpowered state before test driving the vehicle. The preset vehicle components are basic vehicle components to ensure the user's safety during vehicle operation, such as: headlights, dashboard, horn, tires, saddle, etc. The preset vehicle components are marked in the virtual physical image of the vehicle.

[0066] like Figure 4 As shown, the vehicle parts marked in the boxes are the preset vehicle parts. The virtual salesperson guides the user to operate the preset vehicle parts marked in the virtual physical picture through voice or text. The user can independently select the operation sequence of the preset vehicle parts. The vehicle can also automatically generate the operation sequence of the preset vehicle parts according to user needs and the current vehicle usage. This application does not impose any restrictions on this. When the user starts to operate a certain part, the virtual salesperson introduces the use process, relevant parameters, test performance and other information of the part in various forms of guidance such as voice or text, so that the user can clearly and intuitively understand the relevant parameter information of the currently operated part, and complete the operation of the vehicle part safely and efficiently.

[0067] S203: If the trial instruction is used to instruct a test drive of the vehicle, then obtaining vehicle components that have been operated by the user in a parked, unpowered state.

[0068] Among them, in order to ensure the driving safety of the user, the present application stipulates that the user must operate preset vehicle components in a parked and unpowered state before test driving the vehicle. When the user sends trial instruction information to the vehicle through voice control, text input or clicking on the corresponding position of the screen, if the trial instruction is used to instruct a test drive of the vehicle, it is necessary to obtain the vehicle components that the user has operated in the parked and unpowered state to determine whether the user has completed the operation of the preset vehicle components.

[0069] S204: Determine whether the operated vehicle component covers the test drive vehicle component in the test drive operation library; if so, execute S205; if not, execute S206.

[0070] Among them, preset vehicle components are stored in the test drive operation library, and the preset vehicle components are basic vehicle components to ensure user safety during vehicle operation, such as: headlights, horns, wheels, saddles, etc. To ensure the user's driving safety, this application stipulates that the user must operate the preset vehicle components in a parked and unpowered state before test driving the vehicle. Therefore, if the trial instruction sent by the user is used to instruct a test drive of the vehicle, it is necessary to obtain the vehicle components that the user has operated in a parked and unpowered state to determine whether they cover the test drive vehicle components in the test drive operation library, that is, to determine whether the user has completed the operation of all the preset vehicle components.

[0071] S205: Starting a vehicle self-checking program to perform a self-check on the vehicle, and when it is determined that the vehicle is in a healthy state, controlling the virtual salesperson to guide the user to take a test drive.

[0072] If the vehicle components operated by the user cover the test drive vehicle components in the test drive operation library, it can be determined that the current user has completed the operation of all the basic vehicle components that ensure the user's safety during vehicle operation, that is, the preset vehicle components, and the user can be guided to test drive the vehicle. Before guiding the user to test drive the vehicle, in order to further ensure the user's safety, it is necessary to start the vehicle self-check program to perform a self-check on the vehicle.

[0073] Among them, taking the vehicle as a two-wheeled power model as an example, the vehicle self-inspection procedure includes detecting the vehicle's: handlebars, accelerator, brake, saddle, pedals, rearview mirrors, electrical systems, etc. When it is determined that the vehicle is in a healthy state, the virtual salesperson is controlled to guide the user to test drive, and the guidance process includes: guiding the user to perform identity authentication, showing the test drive items to the user, guiding the user to select the test drive items, guiding the user to test drive based on the test drive time range and test drive geographical range, etc. For other types of vehicle self-inspection processes, this embodiment does not make special restrictions here.

[0074] S206: Acquire the vehicle parts that the user has not operated, display multiple total trial durations, and control the virtual salesperson to guide the user to select from the multiple total trial durations, and acquire the target trial duration selected by the user from the multiple total trial durations;

[0075] Among them, the shortest total trial duration is greater than or equal to the total operation duration of the non-operated vehicle components whose priorities meet the preset conditions, and the longest total trial duration is greater than or equal to the total operation duration of the vehicle components that are not operated by the user.

[0076] Among them, if the vehicle parts operated by the user do not cover the test drive vehicle parts in the test drive operation library, it is determined that the current user has not operated the basic vehicle parts that ensure the user's safety during vehicle operation, that is, all the preset vehicle parts, and the user needs to be guided to operate the preset vehicle parts that have not been operated.

[0077] In order to improve the user experience, allow users to choose the trial duration according to their own time, and ensure that users can test drive effectively, multiple total trial durations are displayed to users for selection through a display screen, dashboard or projection. Therefore, the virtual salesperson is controlled to guide the user to choose from multiple total trial durations. The user can choose from multiple total trial durations according to his or her actual situation, thereby obtaining the target total trial duration selected by the user.

[0078] The shortest total trial duration is greater than or equal to the total operation duration of the unoperated vehicle components whose priorities meet the preset conditions, so as to ensure that the user can effectively test drive and complete the test drive items that ensure safety. For example, if there are M operated vehicle components among the top N vehicle components ranked from high to low in priority, the shortest total trial duration is determined based on the remaining NM unoperated vehicle components. If all of them have been completed by the user, the default shortest total trial duration that is less than the longest total trial duration is obtained. M and N are positive integers.

[0079] The longest total trial duration is greater than or equal to the total operation duration of vehicle components not operated by the user, that is, if the user has sufficient time or a strong desire to test drive the vehicle, the user can complete all trial items.

[0080] S207: Determine whether the target total trial duration selected by the user is the maximum total trial duration; if so, execute S208; if not, execute S209.

[0081] Among them, after obtaining the target total trial time, it is necessary to determine whether the target total trial time is the longest total trial time, so as to determine the method to guide the user to operate the vehicle.

[0082] When the target trial total time is the longest trial total time, all unoperated vehicle components can be guided to operate by the user, and S208 is executed. When the target trial total time is not the longest trial total time, it means that the user can only operate some vehicle components, and S209 is executed.

[0083] S208: Control the virtual salesperson to guide the user to operate the unoperated vehicle component.

[0084] The virtual salesperson is controlled to guide the user to operate the unoperated vehicle parts. The user can independently choose the trial order of the unoperated vehicle parts, or try the vehicle parts according to the preset trial order of the vehicle. The preset trial order is an order obtained by multi-dimensional evaluation based on vehicle part priority, average trial time of vehicle parts, etc.

[0085] The virtual salesperson can be displayed synchronously on the dashboard, display screen or projection. The process of the virtual salesperson guiding the user to operate the vehicle components includes: the virtual salesperson first introduces the usage process, relevant parameters, test performance and other information of the current component to be operated in various forms such as voice or text. After the user starts to try the component, the vehicle monitors the user's operating actions during the trial in real time, controls the virtual salesperson to guide the user to try the vehicle component according to the correct operating process and corrects and reminds the user when an incorrect operation occurs. The vehicle's dashboard, display screen or projection can also display the remaining time of the user's trial in real time, so that the user can clearly and intuitively understand the relevant parameter information of the currently operated component and complete the operation of the vehicle components safely and efficiently.

[0086] S209: Acquire at least one target vehicle component according to the target total trial duration, the priorities of the remaining unoperated vehicle components, and the operation duration of each unoperated vehicle component, and provide operation guidance for the vehicle component according to the at least one unoperated target vehicle component.

[0087] Among them, when the total trial time of vehicle parts that have not been operated by the user is greater than the target total trial time selected by the user, in order to ensure the safety of subsequent user test drives, it is necessary to obtain at least one target vehicle part to guide the user to try it out based on the priority of the unoperated vehicle parts and the operation time of each unoperated vehicle part.

[0088] Among them, the priority of vehicle parts can be sorted according to the degree of impact of the stability of vehicle parts on the user's safe driving. The unoperated vehicle parts with higher priorities should be guided to be tried by users first. In addition, for vehicle parts with lower priorities and longer required operation time, they can be set to be tried in a later trial sequence based on the target total trial time, so as to ensure the user's trial experience while ensuring the user's driving safety.

[0089] For example, the operation time of the first non-operated vehicle component of priority meeting the preset conditions is first obtained; and the remaining operation time is obtained according to the target total trial time and the operation time.

[0090] That is, after the vehicle components that must be operated are operated, the remaining vehicle components are determined according to the remaining operation time.

[0091] The largest number of second non-operated vehicle components is acquired according to the remaining operation time, the priorities of the remaining non-operated vehicle components, and the operation time of each vehicle component.

[0092] At this time, since the vehicle components that must be operated have been operated, the maximum number of second unoperated vehicle components are obtained to allow the user to use the vehicle as much as possible. This embodiment does not particularly limit the specific implementation method, and gives some specific examples.

[0093] For example, if the remaining operation time is less than the operation time of the vehicle component with priority A and greater than the operation time of the vehicle component with priority B (priority A is higher than priority B), priority A is skipped and the vehicle component corresponding to priority B is selected as the second non-operated vehicle component.

[0094] If the remaining operation time is greater than the operation time of the vehicle components with priority A, less than the sum of the operation time of the vehicle components with priority A+B, but greater than the sum of the operation time of the vehicle components with priority B+C (priority A is higher than priority B, and priority B is higher than priority C), then priority A is skipped and the vehicle components corresponding to priority B and priority C are selected as the second non-operated vehicle components.

[0095] Finally, at least one target vehicle component is acquired according to the first non-operated vehicle component and the second non-operated vehicle component.

[0096] The present application sets a requirement that the user must have operated vehicle components that cover the test drive vehicle components in the test drive operation library before test driving the vehicle, and controls the virtual salesperson to guide the user to test drive when the vehicle self-inspection is in a healthy state. This improves vehicle sales efficiency and saves vehicle sales costs while ensuring the user's driving safety and comprehensiveness.

[0097] Figure 5 The process of the vehicle processing method based on virtual human provided in the embodiment of the present application Figure 3 ; Figure 5 Based on the above embodiment, the method of controlling the virtual salesperson to guide the user to test drive is described in detail, such as Figure 5 As shown, the method includes:

[0098] S301: Acquire authentication information of the user, and after the authentication information is authenticated, acquire test drive items of the vehicle.

[0099] Among them, before the virtual salesperson guides the user to test drive the vehicle, in order to ensure the safety of the vehicle and the user, it is necessary to obtain the user's authentication information and determine whether the user has the corresponding driving qualifications. The user's authentication information includes: the user's driving license information, the user's ID card information, etc. After the vehicle obtains the user's authentication information, it obtains the user's authorization and uploads the authentication information authorized by the user to the cloud computing platform for authentication. When the authentication information is authenticated, the test drive items of the vehicle are obtained and the user is guided to test drive.

[0100] S302: showing the test drive items to the user, and controlling the virtual salesperson to explain the test drive items to guide the user to select no less than a preset number of test drive items.

[0101] The vehicle presents test drive items to the user, including acceleration, braking, deceleration, emergency braking, turning, braking, etc. The virtual salesperson first introduces the specific test drive process of the currently displayed test drive item, the operation buttons corresponding to each test drive item, and the evaluation criteria for the vehicle performance in each test drive item in various forms such as voice or text.

[0102] In addition, in order to improve the user's test drive experience and ensure the safety and efficiency of the user's test drive process, the virtual salesperson can play the standard operation video corresponding to each test drive item, and explain the operation steps in the form of voice or text when the video is played so that the user can understand. The user can choose whether to turn on the above video playback. In addition, in order to ensure that the user can fully experience the various vehicle performances of the vehicle during the test drive and increase the sales success rate of the vehicle, this application is provided with a preset number of test drive items, and controls the virtual salesperson to guide the user to select no less than the preset number of test drive items. The preset number of test drive items can be, for example, 6, including acceleration, braking, deceleration, emergency braking, turning, braking, etc.

[0103] S303: Acquire the test drive items selected by the user. If the test drive items selected by the user are not less than a preset number, sort the test drive order of the multiple test drive items according to a predetermined test drive order to obtain a test drive order result.

[0104] Among them, if the test drive items selected by the user are not less than a preset number, the test drive order of the multiple test drive items will be sorted. The sorting method can, for example, be sorting according to a predetermined test drive order. The predetermined test drive order is generated in the following way: obtaining the project priority of the test drive item, the priority is determined according to the degree to which the test drive item demonstrates the vehicle performance and the frequency of operation of the item in daily vehicle driving. After obtaining the project priority of the test drive item, the test drive order of the vehicle is formulated according to the priority, and the test drive order is adjusted in combination with the actual road conditions at the vehicle sales location.

[0105] For example, if the acceleration item is set at a front position in the vehicle test drive order formulated according to the priority, but there are many vehicles on the current road conditions, the acceleration item will be adjusted to a back position in the test drive order so that the acceleration item can be tested when the vehicle leaves the current congested section and moves to a section with less traffic during the test drive. In addition, users can also choose the test drive order according to their own needs. This application does not impose any restrictions on this. The vehicle obtains and records the sorted test drive ranking results.

[0106] S304: Obtain a test drive time range and a test drive geographical range according to the time and test drive space required for each test drive item in the test drive ranking result.

[0107] Among them, the vehicle first obtains the time and test drive space required for each test drive item in the test drive ranking result, for example: the test drive time for the turning item is 15 minutes, and the test drive space is highways, urban roads, city roundabouts, etc.; after the vehicle obtains the time and test drive space required for each test drive item, the vehicle obtains the test drive time range and test drive geographical range of the current vehicle in combination with the road conditions near the current vehicle sales location.

[0108] Specifically, in terms of the test drive time range dimension, if the road conditions near the current vehicle sales location are congested and / or the flow of people is large, the test drive time range needs to be extended to a certain extent based on the time required for the test drive project to ensure that the user can complete the test drive project selected; in terms of the test drive geographical range dimension, a test drive geographical range that matches the test drive time range is selected based on the test drive space required for the test drive project currently selected by the user and the road conditions near the current vehicle sales location. For example, if the test drive project selected by the user includes turning and acceleration, and there is congestion and / or a large flow of people near the current vehicle sales location, it is not only not suitable to complete the test drive project involving acceleration and turning, but the congestion will also increase the test drive time range. Therefore, the test drive geographical range can be set to a section with better road conditions on the current map.

[0109] S305: Displaying the test drive time range, the test drive geographical range, and the test drive items corresponding to each area in the test drive geographical range to the user.

[0110] The vehicle displays the test drive time range, test drive geographical range, and test drive items corresponding to each area in the test drive geographical range to the user through projector projection, dashboard display, etc. The test drive items are sorted in the test drive geographical range according to the test drive sorting result.

[0111] Figure 6 This is a schematic diagram of the test drive interface provided in the embodiment of the present application. Figure 6 As shown, the vehicle displays the user's test drive geographical range in the form of a map, and marks the key points of each test drive item in the map. The key points of the test drive items are used to mark the user's operations for the corresponding test drive items at the location. The key points of the test drive items can all correspond to an electronic fence, and the electronic fence is used to determine whether the test drive vehicle has reached or is close to the key points of the test drive items.

[0112] The key points of the test drive items are marked below the key points. In addition, the vehicle displays the test drive order and test drive duration of each test drive item through a projector and a dashboard, so that users can clearly and intuitively obtain the geographical range of the vehicle during the test drive and the test drive order and duration corresponding to different test drive items, thereby increasing the test drive efficiency and user experience during the test drive.

[0113] S306: Control the virtual salesperson to guide the user to perform operations on corresponding test drive items through voice or text according to the test drive ranking results, and display the vehicle's driving position and test drive items in real time within the test drive geographical range.

[0114] When the user test drives the vehicle to the target key point corresponding to the test drive item, the virtual salesperson guides the user to perform the corresponding test drive item through voice or text information, wherein the test drive guidance can be, for example: guiding the user to use vehicle components such as handbrakes and rearview mirrors when test driving a deceleration item, guiding the user to pay attention to the vehicle in front and pedestrians on the road when test driving an acceleration item, and correcting and reminding the user when an incorrect operation occurs. It can be understood that the present disclosure does not limit the specific content of the test drive guidance information corresponding to each key point, and the user can also set it in advance according to their own needs. During the user's test drive, the vehicle also displays the following information through the dashboard or projection: Figure 6 The test drive geographical range is shown and the vehicle's driving position and the current test drive project are displayed in real time. It should be noted that whether it is voice, text, or video, it needs to be played under the condition of ensuring the safety of the user. For example, the video or text can be played in a safe scene such as after the user parks the car, and the voice can be played while the user is driving, so that the user can clearly and intuitively understand the relevant parameter information of the currently operated component and complete the operation of the vehicle components safely and efficiently.

[0115] Furthermore, when the user is in the process of test driving, if the user drives the vehicle beyond the test driving geographical range, the vehicle is controlled to sound an alarm, and the virtual salesperson is controlled to give the user a voice prompt; when the vehicle sounds an alarm, if the user continues to drive beyond the test driving geographical range, the vehicle is controlled to gradually slow down, and when the user returns to the test driving geographical range, the alarm is controlled to be turned off and the vehicle is controlled to return to the normal driving speed. When the user's test driving time exceeds the test driving time range and an unmanned vehicle is detected, the vehicle is controlled to lock automatically. When the user completes the test driving and parks, the vehicle is controlled to guide the user to park the vehicle at a preset location through the virtual salesperson and remind the user to take away personal belongings. In addition, if the vehicle loses power, the battery is abnormal, etc. during the user's test driving, in order to ensure the user's safety, the user needs to be guided to immediately park the vehicle on the roadside and feedback the current vehicle abnormality information to the vehicle sales platform.

[0116] The present application sorts the test drive sequence of the multiple test drive items, obtains the test drive time range and test drive geographical range according to the duration and test drive space required for each test drive item in the test drive sorting results, and displays them to the user, so that the user can obtain the vehicle location information and time limit during the test drive in real time, thereby increasing the efficiency and convenience of vehicle sales and improving the user experience.

[0117] Figure 7 The process of the vehicle processing method based on virtual human provided in the embodiment of the present application Figure 4 ; Figure 7 Based on the above embodiments, the method of generating and explaining the test drive evaluation report during the user's test drive and responding to the user's purchase information after the test drive is completed is described in detail, such as Figure 7 As shown, the method includes:

[0118] S401: During the test drive process of the user, test drive data of each test drive item is obtained.

[0119] Wherein, during the test drive process of the user, the test drive data of each test drive item is obtained in real time, and the test drive data includes: user behavior interaction data and user driving behavior data; wherein the user behavior interaction data may include, for example, interaction data with the vehicle generated by the user through voice, text or clicking the corresponding position of the screen during the test drive, media data played by the vehicle multimedia system, photos captured by the user's camera during the test drive, etc. The user's driving behavior data may include, for example, vehicle component operations performed by the user when the test drive reaches the key point of the corresponding item, vehicle component operation duration data, etc.

[0120] S402: Generate a test drive evaluation report according to the test drive data of each test drive project, show the test drive evaluation report to the user, and control the virtual salesperson to explain the test drive evaluation report.

[0121] Among them, an initial test drive evaluation report can be generated based on the user behavior interaction data and the user's driving behavior data included in the test drive data of each test drive project. In order to increase the probability of vehicle sales, a more detailed and personalized test drive evaluation report for different users can be generated based on the initial test drive evaluation report; specifically, during the user's test drive, relevant data such as the test drive weather, test drive time, and test drive road conditions of the current test drive scene can be obtained; further, during the test drive, relevant data generated during the driving process such as the fuel consumption or power consumption data of the vehicle, the test drive road mileage, and the test drive acceleration data are recorded in real time; at the same time, combined with the authentication information uploaded by the user before the test drive begins, the user is described from the dimensions of identity characteristics, expected vehicle model, expected vehicle performance, driving habits, age data, etc., to generate user driving information. Finally, the test drive evaluation report is generated by combining the above data and the user's driving information.

[0122] After the test drive evaluation report is generated, the virtual salesperson is controlled to explain the test drive evaluation report. The test drive evaluation report is projected by the projector of the vehicle and displayed on the dashboard within the visible range of the user. The virtual salesperson explains the various data information in the test drive evaluation report through text or voice data, and the operation moments captured by the camera during the test drive can be played during the explanation. In addition, the virtual salesperson's explanation order can be explained one by one according to the order of the test drive items selected by the user. The user can also control the virtual salesperson to explain the evaluation data of a certain test drive item in detail through text, voice or clicking on the corresponding position of the screen. At the same time, the virtual salesperson can focus on explaining a certain evaluation report content in a targeted manner according to the user's driving information during the explanation. For example, if a user has a long commuting time and is more concerned about the vehicle's fuel consumption or power consumption data, the virtual salesperson can explain the relevant data of the vehicle's fuel consumption or power consumption data in the vehicle evaluation report in detail during the explanation, and show the fuel consumption or power consumption comparison of this model with other brands of vehicles, so as to increase the probability of selling the vehicle.

[0123] Optionally, the vehicle can also push the evaluation report to the user's user terminal, for example, the link to the evaluation report can be pushed via SMS or WeChat, or the user terminal can scan the code to obtain the evaluation report. The evaluation report can also show the user's needs based on the user's test drive, and the user can also feedback his own needs based on the evaluation report, so that the virtual salesperson can better recommend the test drive vehicle to the user.

[0124] S403: After the user's trial ends, a purchase interface is displayed to the user.

[0125] Among them, after the user trial is over, the vehicle displays a purchase interface to the user through a projector and an instrument panel, and the purchase interface displays at least one of an offline real-time purchase method, an online purchase method, or a test drive vehicle purchase method. The user sends the purchase instruction to the vehicle through voice control, text input, or clicking on the corresponding position of the screen.

[0126] If the user chooses the offline real-time purchase method, the user is guided to select an offline purchase store, an offline purchase date and obtain the user's contact information; if the user chooses the online purchase method, the user is guided to select a payment method and make payment. After the user pays successfully, the user is prompted to select a pick-up method such as home delivery or store pickup. If the user chooses the home delivery method, the user's contact information and address are recorded and the user is prompted to select a home delivery time period. If the user chooses the store pickup method, the user is guided to select a pick-up store, pick-up time and other information; if the user chooses the test drive vehicle purchase, the user is guided to check each component of the vehicle one by one. After the user has completed the inspection, the payment interface is displayed to the user to confirm that the user's payment is successful, and the user can drive the vehicle away by himself.

[0127] S404: Determine whether the user triggers a purchase instruction; if so, execute S406, if not, the process ends.

[0128] Among them, it is determined whether the user triggers a purchase instruction and controls the vehicle to perform a response operation.

[0129] S405: In response to the user's operation on the purchase interface, the user's purchase information is recorded, and the pickup information is fed back to the user.

[0130] The vehicle receives and responds to the vehicle purchase instruction triggered by the user, records the user's purchase information, and feeds back the pick-up information to the user; the user's purchase information includes: the user's purchase method, the vehicle information purchased by the user, the user's payment amount, the user's payment time, etc. The pick-up information is automatically generated according to the user's purchase method information. If the user chooses the offline real-time purchase method, the pick-up information includes: the offline store where the user picks up the goods, the offline date when the user picks up the goods, and the user's contact information; if the user chooses the online purchase method, the pick-up information includes: the home delivery or store pick-up information selected by the user. Specifically, the home delivery information includes: the user's contact information, address, and home delivery time period. The store pick-up information includes: the pick-up store address, pick-up time, etc.; if the user chooses the test drive vehicle purchase, the pick-up information guides the user to check each component of the vehicle one by one. After the user completes the inspection, the payment interface is displayed to the user to confirm that the user's payment is successful, and the user can drive the vehicle away by himself.

[0131] Optionally, the vehicle can also push a purchase interface to the user's user terminal, for example, a link to the purchase interface can be pushed through SMS or WeChat, or the user terminal can scan the code to obtain the purchase interface. The user can also perform online modification and other operations based on the purchase interface. The vehicle processing method based on a virtual person provided in this embodiment obtains the test drive data of each test drive project during the test drive of the user. A test drive evaluation report is generated based on the test drive data of each test drive project. The test drive evaluation report is displayed to the user, and the virtual salesperson is controlled to explain the test drive evaluation report. After the user's trial is over, the purchase interface is displayed to the user. It is determined whether the user triggers a purchase instruction; if so, in response to the user's operation on the purchase interface, the user's purchase information is recorded, and the pickup information is fed back to the user. This application generates a test drive evaluation report based on the test drive data of each test drive project to explain to the user, and responds to the user's purchase information after the test drive, so that the user can intuitively and comprehensively obtain the test drive data through the evaluation report, and further understand the vehicle performance based on their own use experience, thereby improving the user experience; at the same time, the method of recording the user's purchase information in real time and feeding back the pickup information to the user improves the efficiency of sales.

[0132] Figure 8 Schematic diagram of the structure of the vehicle processing device based on virtual human provided by the present invention. Figure 8 As shown, the vehicle processing device 50 based on a virtual person includes:

[0133] Determining module 51: when determining that the vehicle is at a selling location and the vehicle is in a sold mode, controlling the vehicle to start a detection device, the detection device being used to detect whether a user is approaching the vehicle;

[0134] Control module 52: when it is determined that the user is within a preset range of the vehicle according to the detection information of the detection device, control the vehicle to release the sales information and interactive information of the vehicle, wherein the interactive information is used to indicate the way in which the user sends instructions to the vehicle;

[0135] Processing module 53: generating a virtual salesperson in response to the trial instruction triggered by the user, and controlling the virtual salesperson to guide the user to try the vehicle according to the trial instruction;

[0136] Feedback module 54: after the user's trial ends, in response to the purchase instruction of the vehicle triggered by the user, records the user's purchase information and feeds back the pickup information to the user.

[0137] Optionally, the processing module 53 is further used to obtain a trial function indicated by the trial instruction when the trial instruction is used to instruct the operation of a vehicle component in a parked and unpowered state, and to provide operation guidance for the vehicle component according to the trial function, wherein the operation guidance includes: displaying a virtual physical image of the vehicle and marking the components to be operated, and controlling the virtual salesperson to provide trial guidance by voice or text;

[0138] The processing module 53 is further used to obtain the vehicle components that have been operated by the user in the parked and unpowered state when the trial instruction is used to instruct a test drive of the vehicle, and determine whether to control the virtual salesperson to guide the user to take a test drive based on the vehicle components that have been operated by the user.

[0139] Optionally, the vehicle processing device based on a virtual person further includes a judgment device 55;

[0140] The judging device 55 is used to judge whether the operated vehicle component covers the test drive vehicle component in the test drive operation library, and the test drive vehicle components are stored in the test drive operation library;

[0141] The processing module 53 is further configured to start a vehicle self-checking program to perform a self-check on the vehicle when the operated vehicle component covers the test drive vehicle component in the test drive operation library, and when it is determined that the vehicle is in a healthy state, control the virtual salesperson to guide the user to perform a test drive;

[0142] The processing module 53 is also used to obtain the vehicle parts that the user has not operated when the operated vehicle parts do not cover the test drive vehicle parts in the test drive operation library, and to guide the operation of the vehicle parts according to the vehicle parts that the user has not operated, and after the operation is completed, control the virtual salesperson to guide the user to test drive.

[0143] Optionally, the processing module 53 is further used to display multiple total trial durations, and control the virtual salesperson to guide the user to select from the multiple total trial durations, and obtain the target total trial duration selected by the user from the multiple total trial durations, wherein the longest total trial duration is greater than or equal to the total operation duration of the vehicle components that are not operated by the user, and the shortest total trial duration is greater than or equal to the total operation duration of the vehicle components that are not operated and whose priority meets the preset conditions;

[0144] The judging module 53 is further used to judge whether the target trial duration selected by the user is the longest trial duration;

[0145] The processing module 53 is further configured to control the virtual salesperson to guide the user to operate the unoperated vehicle component when the target total trial duration is equal to the maximum total trial duration;

[0146] The processing module 53 is also used to obtain at least one target vehicle component according to the target trial time, the priority of the remaining non-operated vehicle components and the operation time of each non-operated vehicle component when the target total trial time is not the maximum total trial time, and to guide the operation of the vehicle component according to the at least one non-operated target vehicle component.

[0147] The processing module 53 is specifically used to obtain the operation time of the first non-operated vehicle component with a priority that meets the preset condition;

[0148] According to the target total trial duration and the operation duration, obtain the remaining operation duration;

[0149] Acquire the largest number of second non-operated vehicle components according to the remaining operation time, the priority of the remaining non-operated vehicle components and the operation time of each vehicle component;

[0150] At least one target vehicle component is acquired based on the first non-operated vehicle component and the second non-operated vehicle component.

[0151] Optionally, the vehicle processing device based on a virtual person further includes an acquisition module 56:

[0152] The acquisition module 56 is used to acquire the authentication information of the user, and after the authentication information is authenticated, acquire the test drive items of the vehicle;

[0153] The processing module 53 is further used to display the test drive items to the user and control the virtual salesperson to explain the test drive items to guide the user to select no less than a preset number of test drive items;

[0154] The acquisition module 56 is further used to acquire the test drive items selected by the user, and control the virtual salesperson to guide the user to conduct a test drive based on a test drive time range and a test drive geographical range according to the test drive items selected by the user.

[0155] Optionally, the processing module 53 is further configured to sort the test drive sequence of the multiple test drive items according to a predetermined test drive sequence to obtain a test drive sequence result when the number of test drive items selected by the user is not less than a preset number;

[0156] The acquisition module 56 is further used to acquire the test drive time range and the test drive geographical range according to the time and test drive space required for each test drive item in the test drive ranking result;

[0157] The control module 52 is further used to control the virtual salesperson to guide the user to test drive according to the test drive time range, the test drive geographical range and the test drive ranking result, wherein the vehicle performs an alarm operation when the test drive time range and / or the test drive geographical range are outside.

[0158] Optionally, the processing module 53 is further configured to display the test drive time range, the test drive geographical range, and the test drive items corresponding to each area in the test drive geographical range to the user, wherein the test drive items are sorted in the test drive geographical range according to the test drive sorting result;

[0159] The control module 52 is also used to control the virtual salesperson to guide the user to perform operations on corresponding test drive items through voice or text according to the test drive ranking results, and to display the vehicle's driving position and test drive items in real time within the test drive geographical range.

[0160] Optionally, the acquisition module 56 is further used to acquire the test drive data of each test drive item during the test drive of the user;

[0161] The feedback module 54 is further used to generate a test drive evaluation report based on the test drive data of each test drive project;

[0162] The feedback module 54 is further used to display the test drive evaluation report to the user and control the virtual salesperson to explain the test drive evaluation report.

[0163] Optionally, the processing module 53 is further configured to capture a test drive video of the user through a camera during the user's test drive of the vehicle;

[0164] The feedback module 54 is also used for displaying the test drive video to the user, and controlling the virtual salesperson to explain the test drive evaluation report based on the test drive video, wherein when the test drive video is played to the corresponding test drive item, the virtual salesperson explains the evaluation of the test drive item.

[0165] Optionally, the feedback module 54 is further configured to display a purchase interface to the user after the user trial ends, wherein the purchase interface displays at least one of an offline real-time purchase method, an online purchase method, or a test drive vehicle purchase method;

[0166] The feedback module 54 is further configured to respond to the user's operation on the purchase interface, record the user's purchase information, and feedback the pickup information to the user.

[0167] Fig. 9 : is a structural schematic diagram of a vehicle processing device based on a virtual person provided by the present invention, wherein the vehicle processing device based on a virtual person comprises:

[0168] at least one processor and memory;

[0169] The memory stores computer-executable instructions;

[0170] The at least one processor executes the computer-executable instructions stored in the memory, so that when the at least one processor executes, the vehicle processing method based on a virtual person as described in the first aspect and various possible implementation methods of the first aspect is implemented.

[0171] The present invention also provides a readable storage medium having a computer program stored thereon, and when the computer program is executed by a processor, the vehicle processing method based on a virtual human as described in any one of the first aspects is implemented.

[0172] In the above embodiments, it can be implemented in whole or in part by software, hardware, firmware or any combination thereof. When implemented using software, it can be implemented in whole or in part in the form of a computer program product. The computer program product includes one or more computer instructions. When the computer program instructions are loaded and executed on a computer, the process or function according to the embodiment of the present invention is generated in whole or in part. The computer can be a general-purpose computer, a special-purpose computer, a computer network, or other programmable devices. The computer instructions can be stored in a computer-readable storage medium, or transmitted from one computer-readable storage medium to another computer-readable storage medium. For example, the computer instructions can be transmitted from a website site, a computer, a server or a data center by wired (e.g., coaxial cable, optical fiber, digital subscriber line (DSL)) or wireless (e.g., infrared, wireless, microwave, etc.) mode to another website site, computer, server or data center. The computer-readable storage medium can be any available medium that a computer can access or a data storage device such as a server or a data center that includes one or more available media integration. The available medium can be a magnetic medium (e.g., a floppy disk, a hard disk, a tape), an optical medium (e.g., a DVD), or a semiconductor medium (e.g., a solid-state drive (SSD)), etc.

[0173] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit it. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or replace some or all of the technical features therein by equivalents. However, these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the scope of the technical solutions of the embodiments of the present invention.

Claims

1. A vehicle handling method based on a virtual human, characterized in that: Applied to a vehicle to be sold, the method comprises: When it is determined that the vehicle is at a selling location and the vehicle is in a sold mode, controlling the vehicle to open a detection device, the detection device being used to detect whether a user is approaching the vehicle; When it is determined according to the detection information of the detection device that the user is within the preset range of the vehicle, the vehicle is controlled to release the sales information and interactive information of the vehicle, wherein the interactive information is used to indicate the way in which the user sends instructions to the vehicle; In response to a trial instruction triggered by the user, a virtual salesperson is generated, and the virtual salesperson is controlled to guide the user to try out the vehicle according to the trial instruction; After the user's trial ends, in response to the purchase instruction of the vehicle triggered by the user, the user's purchase information is recorded, and the pickup information is fed back to the user.

2. The method according to claim 1, characterized in that The controlling the virtual salesperson to guide the user to try out the vehicle according to the trial instruction includes: If the trial instruction is used to instruct the operation of vehicle components in a parked and unpowered state, the trial function indicated by the trial instruction is obtained, and the operation guidance of the vehicle components is performed according to the trial function, and the operation guidance includes: displaying a virtual physical image of the vehicle and marking the components to be operated, and controlling the virtual salesperson to provide trial guidance through voice or text; If the trial instruction is used to instruct a test drive of the vehicle, the vehicle components that have been operated by the user in the parked and unpowered state are obtained, and based on the vehicle components that have been operated by the user, it is determined whether to control the virtual salesperson to guide the user to take a test drive.

3. The method according to claim 2, characterized in that The determining, based on the vehicle component operated by the user, whether to control the virtual salesperson to guide the user to take a test drive includes: determining whether the operated vehicle component covers the test drive vehicle component in the test drive operation library, wherein the test drive vehicle component is stored in the test drive operation library; If yes, start the vehicle self-checking program to perform self-check on the vehicle, and when it is determined that the vehicle is in a healthy state, control the virtual salesperson to guide the user to take a test drive; If not, the vehicle components that the user has not operated are obtained, and operation guidance of the vehicle components is performed according to the vehicle components that the user has not operated. After the operation is completed, the virtual salesperson is controlled to guide the user to take a test drive.

4. The method according to claim 3, characterized in that The step of guiding the operation of the vehicle component according to the vehicle component not operated by the user includes: Display multiple total trial durations, and control the virtual salesperson to guide the user to select from the multiple total trial durations, and obtain the target total trial duration selected by the user from the multiple total trial durations, wherein the longest total trial duration is greater than or equal to the total operation duration of the vehicle components not operated by the user, and the shortest total trial duration is greater than or equal to the total operation duration of the vehicle components not operated whose priority meets the preset conditions; Determine whether the target total trial duration selected by the user is the maximum total trial duration; If yes, controlling the virtual salesperson to guide the user to operate the unoperated vehicle component; If not, then obtain at least one target vehicle component based on the target total trial duration, the priority of the remaining unoperated vehicle components and the operation duration of each unoperated vehicle component, and perform operation guidance of the vehicle component based on the at least one unoperated target vehicle component.

5. The method according to claim 4, characterized in that The step of acquiring at least one target vehicle component according to the target total trial duration, the priority of the remaining unoperated vehicle components, and the operation duration of each unoperated vehicle component comprises: Obtaining an operation time of a first non-operated vehicle component of a priority level that meets a preset condition; According to the target total trial duration and the operation duration, obtain the remaining operation duration; Acquire the largest number of second non-operated vehicle components according to the remaining operation time, the priority of the remaining non-operated vehicle components and the operation time of each vehicle component; At least one target vehicle component is acquired based on the first non-operated vehicle component and the second non-operated vehicle component.

6. The method according to claim 3, characterized in that: The controlling the virtual salesperson to guide the user to take a test drive includes: Acquiring authentication information of the user, and after the authentication information is authenticated, acquiring test drive items of the vehicle; showing the test drive items to the user, and controlling the virtual salesperson to explain the test drive items to guide the user to select no less than a preset number of test drive items; The test drive item selected by the user is obtained, and according to the test drive item selected by the user, the virtual salesperson is controlled to guide the user to conduct a test drive based on a test drive time range and a test drive geographical range.

7. The method according to claim 6, characterized in that According to the test drive item selected by the user, controlling the virtual salesperson to guide the user to conduct a test drive based on a test drive time range and a test drive geographical range includes: If the number of test drive items selected by the user is not less than a preset number, the test drive order of the multiple test drive items is sorted according to a predetermined test drive order to obtain a test drive order result; According to the time and space required for each test drive item in the test drive ranking results, obtain the test drive time range and test drive geographical range; According to the test drive time range, the test drive geographical range and the test drive ranking result, the virtual salesperson is controlled to guide the user to test drive, wherein when the test drive time range and / or the test drive geographical range is outside, the vehicle performs an alarm operation.

8. The method according to claim 7, characterized in that The controlling the virtual salesperson to guide the user to conduct a test drive according to the test drive time range, the test drive geographical range and the test drive ranking result includes: Displaying the test drive time range, the test drive geographical range, and the test drive items corresponding to each area in the test drive geographical range to the user, wherein the test drive items are sorted in the test drive geographical range according to the test drive sorting result; The virtual salesperson is controlled to guide the user to perform operations on corresponding test drive items through voice or text according to the test drive ranking results, and the driving position and test drive items of the vehicle are displayed in real time within the test drive geographical range.

9. The method according to any one of claims 6 to 8, characterized in that: The method further comprises: During the test drive process of the user, obtaining test drive data of each test drive item; After controlling the virtual salesperson to guide the user to take a test drive, the method further includes: Generate a test drive evaluation report based on the test drive data of each test drive project; The test drive evaluation report is displayed to the user, and the virtual salesperson is controlled to explain the test drive evaluation report.

10. The method according to claim 9, characterized in that The method further comprises: During the process of the user test driving the vehicle, shooting a test driving video of the user by means of a camera; The controlling the virtual salesperson to explain the test drive evaluation report includes: The test drive video is shown to the user, and the virtual salesperson is controlled to explain the test drive evaluation report according to the test drive video, wherein when the test drive video is played to the corresponding test drive item, the virtual salesperson explains the evaluation of the test drive item.

11. The method according to claim 1, characterized in that: After the user trial ends, in response to a purchase instruction triggered by the user, the user's purchase information is recorded, and the pickup information is fed back to the user, including: After the user trial ends, displaying a purchase interface to the user, wherein the purchase interface displays at least one of an offline real-time purchase method, an online purchase method, or a test drive vehicle purchase method; In response to the user's operation on the purchase interface, the user's purchase information is recorded, and the pickup information is fed back to the user.

12. A vehicle processing device based on a virtual person, characterized in that: include: a determination module, configured to control the vehicle to start a detection device when it is determined that the vehicle is at a selling location and the vehicle is in a sold mode, wherein the detection device is configured to detect whether a user is approaching the vehicle; a control module, for controlling the vehicle to deliver sales information and interactive information of the vehicle when it is determined, based on the detection information of the detection device, that the user is within a preset range of the vehicle, wherein the interactive information is used to indicate a method for the user to send instructions to the vehicle; a processing module, for generating a virtual salesperson in response to a trial instruction triggered by the user, and controlling the virtual salesperson to guide the user to try the vehicle according to the trial instruction; The feedback module is used to record the user's purchase information and feedback the pickup information to the user in response to the purchase instruction of the vehicle triggered by the user after the user's trial ends.

13. A vehicle processing device based on a virtual person, characterized in that: include: Memory and processor; Wherein, the memory stores computer-executable instructions; The processor executes the computer-executable instructions stored in the memory to implement the virtual human-based vehicle processing method according to any one of claims 1 to 11.

14. A computer storage medium, characterized in that: The computer storage medium stores computer executable instructions, which, when executed by a processor, are used to implement the vehicle processing method based on a virtual human as described in any one of claims 1 to 11.

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