Page abnormality analysis method, device, electronic device and storage medium

Abstract

The present invention relates to the field of operation and maintenance technology, and provides a method, device, electronic device and storage medium for analyzing page anomalies, including: obtaining page features of abnormal pages; matching the page features with the corresponding relationship between constructed page features and operation and maintenance knowledge to obtain the operation and maintenance knowledge of the abnormal pages. The method, device, electronic device and storage medium for analyzing page anomalies provided by the present invention obtain the operation and maintenance knowledge of the abnormal pages by matching the page features of the abnormal pages with the corresponding relationship between constructed page features and operation and maintenance knowledge, and can start from the corresponding relationship between constructed features and operation and maintenance knowledge to achieve rapid matching, ensure accurate analysis of abnormal situations, and facilitate solving abnormal problems.

Description

Technical Field

[0001] The present invention relates to the field of operation and maintenance technology, and in particular to a page abnormality analysis method, device, electronic device and storage medium. Background Art

[0002] During the operation and maintenance process, various abnormal problems may occur when accessing the page. Different abnormal problems will reflect different operation and maintenance knowledge. This operation and maintenance knowledge can summarize at what stage or operation the abnormal problem occurs in page development and application. For example, handshake failure, DOS command error, system reinstallation failure, etc. However, the current judgment of the operation and maintenance knowledge of abnormal pages is mainly based on the experience of operation and maintenance personnel. For a large number of abnormal situation reports, this judgment method is not in line with reality and has low efficiency. Summary of the invention

[0003] In view of the problems existing in the prior art, the present invention provides a page abnormality analysis method, device, electronic device and storage medium.

[0004] In a first aspect, the present invention provides a method for analyzing page anomalies, comprising:

[0005] Get page features of abnormal pages;

[0006] The page features are matched with the corresponding relationship between the constructed page features and the operation and maintenance knowledge to obtain the operation and maintenance knowledge of the abnormal page.

[0007] In one embodiment, when it is determined that the page feature cannot be matched in the constructed correspondence between the page feature and the operation and maintenance knowledge, the method further includes:

[0008] Obtaining abnormal description information corresponding to the page feature;

[0009] Performing semantic analysis on the abnormal description information to determine business keywords;

[0010] The business keywords are matched in the operation and maintenance knowledge word library to obtain the operation and maintenance knowledge corresponding to the page feature; wherein the operation and maintenance knowledge word library is composed of operation and maintenance knowledge and interpretation text.

[0011] In one embodiment, after obtaining the operation and maintenance knowledge corresponding to the page feature by matching the business keyword in the operation and maintenance knowledge word library, the method further includes:

[0012] Based on the page features and the operation and maintenance knowledge obtained by matching in the operation and maintenance knowledge vocabulary, the corresponding relationship between the page features and the operation and maintenance knowledge is updated.

[0013] In one embodiment, when it is determined that there are multiple pieces of operation and maintenance knowledge obtained by matching the page feature in the constructed correspondence between the page feature and the operation and maintenance knowledge, the method further includes:

[0014] Obtain the importance of various operation and maintenance knowledge;

[0015] The ranking of each operation and maintenance knowledge is determined according to the importance.

[0016] In one embodiment, matching the business keywords in the operation and maintenance knowledge word library to obtain the operation and maintenance knowledge corresponding to the page feature includes:

[0017] Determine the phrases matching the business keywords in the interpretation texts of each operation and maintenance knowledge in the operation and maintenance knowledge word library;

[0018] The operation and maintenance knowledge corresponding to the page feature is determined according to the number of the phrases and the correlation between the phrases.

[0019] In a second aspect, the present invention provides a device for analyzing page anomalies, comprising:

[0020] An acquisition module is used to acquire page features of abnormal pages;

[0021] The analysis module is used to match the page features in the corresponding relationship between the constructed page features and the operation and maintenance knowledge to obtain the operation and maintenance knowledge of the abnormal page.

[0022] In one embodiment, when it is determined that the page feature cannot be matched in the constructed correspondence between the page feature and the operation and maintenance knowledge, the analysis module is further used to:

[0023] Obtaining abnormal description information corresponding to the page feature;

[0024] Performing semantic analysis on the abnormal description information to determine business keywords;

[0025] The business keywords are matched in the operation and maintenance knowledge word library to obtain the operation and maintenance knowledge corresponding to the page feature; wherein the operation and maintenance knowledge word library is composed of operation and maintenance knowledge and interpretation text.

[0026] In one embodiment, after matching the business keywords in the operation and maintenance knowledge word library to obtain the operation and maintenance knowledge corresponding to the page feature, the analysis module is further used to:

[0027] Based on the page features and the operation and maintenance knowledge obtained by matching in the operation and maintenance knowledge vocabulary, the corresponding relationship between the page features and the operation and maintenance knowledge is updated.

[0028] In a third aspect, the present invention provides an electronic device, comprising a memory and a memory storing a computer program, wherein the processor implements the steps of the page anomaly analysis method described in the first aspect when executing the program.

[0029] In a fourth aspect, the present invention provides a processor-readable storage medium, wherein the processor-readable storage medium stores a computer program, wherein the computer program is used to enable the processor to execute the steps of the page exception analysis method described in the first aspect.

[0030] The page anomaly analysis method, device, electronic device and storage medium provided by the present invention obtain the operation and maintenance knowledge of the abnormal page by matching the page features of the abnormal page in the correspondence between the constructed page features and the operation and maintenance knowledge. It can start from the correspondence between the constructed features and the operation and maintenance knowledge to achieve rapid matching, ensure accurate analysis of abnormal situations, and facilitate solving abnormal problems. BRIEF DESCRIPTION OF THE DRAWINGS

[0031] In order to more clearly illustrate the technical solutions in the present invention or the prior art, the following briefly introduces the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0032] Figure 1 It is a flow chart of the method for analyzing page anomalies provided by the present invention;

[0033] Figure 2 It is a structural schematic diagram of the device for analyzing page anomalies provided by the present invention;

[0034] Figure 3 It is a structural schematic diagram of the electronic device provided by the present invention. DETAILED DESCRIPTION

[0035] In order to make the purpose, technical solution and advantages of the present invention clearer, the technical solution of the present invention will be clearly and completely described below in conjunction with the drawings of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0036] Figure 1 A schematic diagram showing a flow chart of a method for analyzing page anomalies provided by the present invention is shown in FIG. Figure 1 , the method comprising:

[0037] 11. Obtain page features of abnormal pages;

[0038] 12. Match the page features in the constructed correspondence with the operation and maintenance knowledge to obtain the operation and maintenance knowledge of the abnormal page.

[0039] Regarding step 11 and step 12, it should be noted that in the present invention, various abnormal problems may occur when accessing the page during the operation and maintenance process. Different abnormal problems will reflect different operation and maintenance knowledge. The operation and maintenance knowledge can summarize at which stage or operation the abnormal problem occurs in the page development and application. For example, handshake failure, DOS command error, system reinstallation failure, etc.

[0040] In the present invention, the page features of the abnormal page may include the page access path, the business system name, the error message, the user organization name, and the like.

[0041] In the present invention, a correspondence between page features and operation and maintenance knowledge is constructed, and the correspondence is generated based on a large amount of historical data. The historical data is analyzed to determine the page features and operation and maintenance knowledge, and then the correspondence between the page features and the operation and maintenance knowledge is constructed.

[0042] The corresponding relationship can be constructed by training a neural network model. The historical data is used as training samples, and the page features and operation and maintenance knowledge of the sample data are used as the input of the model. The analysis model for predicting solar irradiance is obtained through machine learning training.

[0043] In the present invention, the page features are matched in the corresponding relationship between the constructed page features and the operation and maintenance knowledge to obtain the operation and maintenance knowledge of the abnormal page. For example, the page features of the current abnormal page are: page access path-access database A, business system name-query system B, error message-unable to call data C, user organization name-statistics department D. Based on the page features, the operation and maintenance knowledge that can be matched in the corresponding relationship is VPN login abnormality.

[0044] The page anomaly analysis method provided by the present invention obtains the operation and maintenance knowledge of the abnormal page by matching the page features of the abnormal page in the correspondence between the constructed page features and the operation and maintenance knowledge. It can start from the correspondence between the constructed features and the operation and maintenance knowledge to achieve rapid matching, ensure accurate analysis of abnormal situations, and facilitate solving abnormal problems.

[0045] In a further method of the above method, the page features are matched in the correspondence between the constructed page features and the operation and maintenance knowledge. When the operation and maintenance knowledge cannot be matched, the user provides abnormal description information for the page features of the abnormal page. The abnormal description information is a textual description of the page features, and the textual description can more comprehensively summarize the abnormal situation.

[0046] At this time, semantic analysis is performed on the abnormal description information to determine the business keywords. In the present invention, a business word library is pre-built, and word segmentation processing is performed on the abnormal description information based on the word library to obtain the segmented business keywords.

[0047] In the present invention, an operation and maintenance knowledge word library is also constructed, and the operation and maintenance knowledge word library is composed of operation and maintenance knowledge and interpretation text. For example, the operation and maintenance knowledge is A, and the interpretation text is the explanation text of A.

[0048] Matching business keywords in the operation and maintenance knowledge base is actually matching business keywords with the interpretation texts corresponding to each operation and maintenance knowledge to see whether the interpretation text contains business keywords. Then, based on this, the operation and maintenance knowledge corresponding to the abnormal page is determined.

[0049] In a further method of the above method, when it is determined that the page features cannot be matched in the constructed correspondence between page features and operation and maintenance knowledge, it means that the operation and maintenance knowledge corresponding to the page features of the current abnormal page does not exist in the correspondence. Therefore, after the operation and maintenance knowledge is obtained based on the matching of the operation and maintenance knowledge base, a correspondence between the operation and maintenance knowledge and the page features is established, and then the correspondence between the entire page features and the operation and maintenance knowledge is updated for subsequent continued use.

[0050] In a further method of the above method, the page features are matched in the correspondence between the constructed page features and the operation and maintenance knowledge. There may be multiple similar operation and maintenance knowledge. At this time, it is necessary to be able to identify these operation and maintenance knowledge and which operation and maintenance knowledge is more suitable for the current abnormal situation.

[0051] To this end, after obtaining each piece of operation and maintenance knowledge, the importance of each piece of operation and maintenance knowledge is calculated based on the number of likes, traffic volume, and confirmation of validity or invalidity of each piece of operation and maintenance knowledge by users. Then, the ranking of each piece of operation and maintenance knowledge is determined based on these importances, and the operation and maintenance knowledge ranked first is taken as the operation and maintenance knowledge that is more suitable for the current abnormal situation.

[0052] In a further method of the above method, the processing of matching the business keywords in the operation and maintenance knowledge word library to obtain the operation and maintenance knowledge corresponding to the page features is mainly explained as follows:

[0053] Determine the phrases matching the business keywords in the interpretation texts of each operation and maintenance knowledge in the operation and maintenance knowledge word library;

[0054] The operation and maintenance knowledge corresponding to the page features is determined according to the number of phrases and the correlation between the phrases.

[0055] In this regard, it should be noted that by matching the interpretation text corresponding to the business keyword in the operation and maintenance knowledge in the operation and maintenance knowledge base, it is possible to determine how many business keywords are contained in the interpretation text, that is, the number of phrases in the interpretation text that match the business keyword. Then, the correlation between the phrases is analyzed, and the operation and maintenance knowledge with a higher correlation and a larger number of phrases is taken as the operation and maintenance knowledge that meets the current abnormal page.

[0056] The page anomaly analysis method provided by the present invention obtains the operation and maintenance knowledge of the abnormal page by matching the page features of the abnormal page in the correspondence between the constructed page features and the operation and maintenance knowledge. It can start from the correspondence between the constructed features and the operation and maintenance knowledge to achieve rapid matching, ensure accurate analysis of abnormal situations, and facilitate solving abnormal problems.

[0057] The following is a description of the device for analyzing page anomalies provided by the present invention. The device for analyzing page anomalies described below and the method for analyzing page anomalies described above can be referred to in correspondence with each other.

[0058] Figure 2 A schematic diagram showing a flow chart of a device for analyzing page anomalies provided by the present invention is shown in FIG. Figure 2 , the device comprises an acquisition module 21 and an analysis module 22, wherein:

[0059] An acquisition module 21 is used to acquire page features of abnormal pages;

[0060] The analysis module 22 is used to match the page features in the constructed correspondence relationship with the operation and maintenance knowledge to obtain the operation and maintenance knowledge of the abnormal page.

[0061] In a further device of the above device, when it is determined that the page feature cannot be matched in the constructed correspondence between the page feature and the operation and maintenance knowledge, the analysis module is further used to:

[0062] Obtaining abnormal description information corresponding to the page feature;

[0063] Performing semantic analysis on the abnormal description information to determine business keywords;

[0064] The business keywords are matched in the operation and maintenance knowledge word library to obtain the operation and maintenance knowledge corresponding to the page feature; wherein the operation and maintenance knowledge word library is composed of operation and maintenance knowledge and interpretation text.

[0065] In a further device of the above device, after matching the business keywords in the operation and maintenance knowledge word library to obtain the operation and maintenance knowledge corresponding to the page feature, the analysis module is further used to:

[0066] Based on the page features and the operation and maintenance knowledge obtained by matching in the operation and maintenance knowledge vocabulary, the corresponding relationship between the page features and the operation and maintenance knowledge is updated.

[0067] In a further device of the above device, when it is determined that there are multiple pieces of operation and maintenance knowledge obtained by matching the page features in the constructed correspondence between the page features and the operation and maintenance knowledge, the analysis module is further used to:

[0068] Obtain the importance of various operation and maintenance knowledge;

[0069] The ranking of each operation and maintenance knowledge is determined according to the importance.

[0070] In a further device of the above device, the analysis module is specifically used in the process of matching the business keywords in the operation and maintenance knowledge word library to obtain the operation and maintenance knowledge corresponding to the page feature:

[0071] Determine the phrases matching the business keywords in the interpretation texts of each operation and maintenance knowledge in the operation and maintenance knowledge word library;

[0072] The operation and maintenance knowledge corresponding to the page feature is determined according to the number of the phrases and the correlation between the phrases.

[0073] Since the principle of the device described in the embodiment of the present invention is the same as that of the method described in the above embodiment, a more detailed explanation will not be repeated here.

[0074] It should be noted that, in the embodiment of the present invention, the relevant functional modules can be implemented by a hardware processor.

[0075] The page anomaly analysis device provided by the present invention obtains the operation and maintenance knowledge of the abnormal page by matching the page features of the abnormal page with the correspondence between the constructed page features and the operation and maintenance knowledge. It can start from the correspondence between the constructed features and the operation and maintenance knowledge to achieve rapid matching, ensure accurate analysis of abnormal situations, and facilitate solving abnormal problems.

[0076] Figure 3 An example of a physical structure diagram of an electronic device is shown in FIG. Figure 3As shown, the electronic device may include: a processor 31, a communication interface 32, a memory 33 and a communication bus 34, wherein the processor 31, the communication interface 32 and the memory 33 communicate with each other through the communication bus 34. The processor 31 may call a computer program in the memory 33 to execute the steps of the page abnormality analysis method, for example, including: obtaining page features of abnormal pages; matching the page features in the corresponding relationship between the constructed page features and the operation and maintenance knowledge to obtain the operation and maintenance knowledge of the abnormal page.

[0077] In addition, the logic instructions in the above-mentioned memory 33 can be implemented in the form of a software functional unit and can be stored in a computer-readable storage medium when it is sold or used as an independent product. Based on such an understanding, the technical solution of the present invention is essentially or the part that contributes to the prior art or the part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions to enable a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of the present invention. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk and other media that can store program codes.

[0078] On the other hand, the present invention also provides a computer program product, which includes a computer program stored on a non-transitory computer-readable storage medium, and the computer program includes program instructions. When the program instructions are executed by a computer, the computer can execute the steps of a page anomaly analysis method, for example including: obtaining page features of abnormal pages; matching the page features in the constructed correspondence between the page features and the operation and maintenance knowledge to obtain the operation and maintenance knowledge of the abnormal page.

[0079] On the other hand, an embodiment of the present invention also provides a processor-readable storage medium, which stores a computer program, and the computer program is used to enable the processor to execute the steps of the page anomaly analysis method, for example including: obtaining page features of the abnormal page; matching the page features in the constructed correspondence between the page features and the operation and maintenance knowledge to obtain the operation and maintenance knowledge of the abnormal page.

[0080] The processor-readable storage medium can be any available medium or data storage device that can be accessed by the processor, including but not limited to magnetic storage (such as floppy disks, hard disks, magnetic tapes, magneto-optical disks (MO), etc.), optical storage (such as CD, DVD, BD, HVD, etc.), and semiconductor storage (such as ROM, EPROM, EEPROM, non-volatile memory (NANDFLASH), solid-state drive (SSD)), etc.

[0081] The device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of this embodiment. Ordinary technicians in this field can understand and implement it without paying creative labor.

[0082] Through the description of the above implementation methods, those skilled in the art can clearly understand that each implementation method can be implemented by means of software plus a necessary general hardware platform, and of course, it can also be implemented by hardware. Based on this understanding, the above technical solution is essentially or the part that contributes to the prior art can be embodied in the form of a software product, and the computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, a disk, an optical disk, etc., including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in each embodiment or some parts of the embodiments.

[0083] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, rather than to limit it. Although the present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present invention.

Claims

1. A method for analyzing page anomalies, characterized in that: include: Get page features of abnormal pages; The page features of abnormal pages include page access path, business system name, error message and user organization name; Matching the page features in the corresponding relationship between the constructed page features and the operation and maintenance knowledge to obtain the operation and maintenance knowledge of the abnormal page; When it is determined that the page feature cannot be matched in the constructed correspondence between the page feature and the operation and maintenance knowledge, the method further includes: Acquire abnormal description information corresponding to the page feature; the abnormal description information is a textual description of the page feature, and the textual description can comprehensively summarize the abnormal situation; Perform semantic analysis on the abnormal description information to determine business keywords; specifically, pre-build a business vocabulary, perform word segmentation processing on the abnormal description information based on the vocabulary, and obtain the segmented business keywords; According to the business keywords, the operation and maintenance knowledge corresponding to the page features is matched in the operation and maintenance knowledge word library; wherein the operation and maintenance knowledge word library is composed of operation and maintenance knowledge and interpretation text; When it is determined that there are multiple pieces of operation and maintenance knowledge obtained by matching the page features in the constructed correspondence between the page features and the operation and maintenance knowledge, the method further includes: Based on the number of likes, traffic, and confirmation of effectiveness of each piece of operation and maintenance knowledge, the importance of each piece of operation and maintenance knowledge is obtained; The ranking of each operation and maintenance knowledge is determined according to the importance, and the operation and maintenance knowledge ranked first is used as the operation and maintenance knowledge of the current abnormal page.

2. The method for analyzing page anomalies according to claim 1, characterized in that: After matching the business keywords in the operation and maintenance knowledge word library to obtain the operation and maintenance knowledge corresponding to the page feature, the method further includes: Based on the page features and the operation and maintenance knowledge obtained by matching in the operation and maintenance knowledge vocabulary, the corresponding relationship between the page features and the operation and maintenance knowledge is updated.

3. The method for analyzing page anomalies according to claim 1, characterized in that: The matching of the business keywords in the operation and maintenance knowledge word library to obtain the operation and maintenance knowledge corresponding to the page feature includes: Determine the phrases matching the business keywords in the interpretation texts of each operation and maintenance knowledge in the operation and maintenance knowledge word library; The operation and maintenance knowledge corresponding to the page feature is determined according to the number of the phrases and the correlation between the phrases.

4. A device for analyzing page anomalies, characterized in that: include: An acquisition module is used to acquire page features of abnormal pages; The page features of abnormal pages include page access path, business system name, error message and user organization name; An analysis module, used for matching the page features in the corresponding relationship between the constructed page features and the operation and maintenance knowledge, to obtain the operation and maintenance knowledge of the abnormal page; When it is determined that the page feature cannot be matched in the constructed correspondence between the page feature and the operation and maintenance knowledge, the analysis module is further used to: Acquire abnormal description information corresponding to the page feature; the abnormal description information is a textual description of the page feature, and the textual description can comprehensively summarize the abnormal situation; Perform semantic analysis on the abnormal description information to determine business keywords; specifically, pre-build a business vocabulary, perform word segmentation processing on the abnormal description information based on the vocabulary, and obtain the segmented business keywords; According to the business keywords, the operation and maintenance knowledge corresponding to the page features is matched in the operation and maintenance knowledge word library; wherein the operation and maintenance knowledge word library is composed of operation and maintenance knowledge and interpretation text; When it is determined that there are multiple pieces of operation and maintenance knowledge obtained by matching the page features in the constructed correspondence between the page features and the operation and maintenance knowledge, the device is further used to: Based on the number of likes, traffic, and confirmation of effectiveness of each piece of operation and maintenance knowledge, the importance of each piece of operation and maintenance knowledge is obtained; The ranking of each operation and maintenance knowledge is determined according to the importance, and the operation and maintenance knowledge ranked first is used as the operation and maintenance knowledge of the current abnormal page.

5. The device for analyzing page anomalies according to claim 4, characterized in that: After matching the business keywords in the operation and maintenance knowledge word library to obtain the operation and maintenance knowledge corresponding to the page features, the analysis module is further used to: Based on the page features and the operation and maintenance knowledge obtained by matching in the operation and maintenance knowledge vocabulary, the corresponding relationship between the page features and the operation and maintenance knowledge is updated.

6. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, characterized in that: When the processor executes the program, the steps of the page exception analysis method according to any one of claims 1 to 3 are implemented.

7. A non-transitory computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the page abnormality analysis method as claimed in any one of claims 1 to 3 are implemented.

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