Intelligent terminal and method for assisting business handling of bank counter

Abstract

The invention provides an intelligent terminal for assisting business handling at a bank counter, and relates to the technical field of mechanical equipment.The device comprises a machine body, a touch screen arranged on the front side face of the machine body and a guide part arranged on the machine body, and the guide part comprises guide rails symmetrically arranged on the left side and the right side of the touch screen, a guide plate, a pointing structure, a first linear actuator and a controller; the guide plate stretches across the touch screen, the two ends of the guide plate are in sliding fit with the corresponding guide rails respectively, the first linear actuator is installed on the machine body and connected with the guide plate, the controller is electrically connected with the first linear actuator, the pointing structure is arranged on the guide plate, and the guide plate is a transparent plate. According to the device, the use experience of old users can be remarkably improved, and correct operation points can be easily found.

Description

Technical Field

[0001] The present invention relates to the technical field of mechanical equipment, and in particular to an intelligent terminal and method for assisting bank counter business processing. Background Art

[0002] Self-service terminals improve the efficiency of banking services. In banking services, for security and compliance reasons, tellers are usually not allowed to operate on behalf of customers. Direct operations on behalf of customers may lead to unclear responsibility, potential safety hazards and risks of operational errors. Therefore, in order to ensure the safety and legality of operations, banks usually require customers to complete key steps by themselves. However, for some elderly people who are not familiar with the operation of electronic devices or people with poor eyesight, they may not understand the information displayed on the screen or do not know which button to click to complete the required service. Summary of the invention

[0003] The purpose of the present invention is to provide an intelligent terminal for assisting bank counter business processing, so as to solve the technical problem of inconvenient guidance in the prior art.

[0004] In order to solve the above problems, the present invention relates to an intelligent terminal for assisting bank counter services, which adopts the following technical solutions: The present invention provides an intelligent terminal for assisting business processing at a bank counter, comprising a body, a touch screen being arranged on the front side of the body, and a guide part arranged on the body for guiding a user to click a position, wherein the guide part comprises guide rails symmetrically arranged on the left and right sides of the touch screen, a guide plate, a pointing structure, a first linear actuator, and a controller, wherein the guide plate spans the touch screen, and the two ends of the guide plate are respectively slidably matched with the corresponding guide rails, the first linear actuator is installed on the body, and the first linear actuator is connected to the guide plate, the controller is electrically connected to the first linear actuator, the pointing structure is arranged on the guide plate, and the user can click the corresponding touch screen position by pointing with the pointing structure, and the guide plate is arranged as a transparent plate.

[0005] Preferably, the pointing structure is a pointing mark arranged on the guide plate, and a plurality of pointing marks are provided, and the plurality of pointing marks are arranged at intervals along the length direction of the guide plate.

[0006] Preferably, the pointing structure includes an arrow-shaped pointing block that slides with the guide plate, a second linear actuator arranged on the body or the guide plate, the second linear actuator is connected to the pointing block, a laser indicator is arranged on the pointing block, and the second linear actuator and the laser indicator are both electrically connected to the controller.

[0007] Preferably, it further comprises a voice recognition module electrically connected to the controller, and the voice recognition module receives voice instructions to control the movement of the guide part.

[0008] The present invention provides a method for bank counter assisted business handling, including a method for bank counter assisted business handling intelligent terminal to handle business, including the following steps: S1: Start the intelligent terminal and receive the service request through the controller; S2: The controller calculates the target position on the touch screen that the guide plate needs to reach according to the business type; S3: The controller drives the first linear actuator to move the guide plate along the guide rail to the target position; S4: the controller drives the second linear actuator to move the pointing block to the target position; S5: If a laser pointer is configured, start the laser pointer to further indicate the specific location of the user's click; S6: receiving a user's voice command through a voice recognition module, and adjusting the position of the guide plate or the pointing block according to the command; S7: The user completes corresponding business operations on the touch screen according to the guidance of the pointing structure on the guide plate or the laser pointer; S8: After completing the operation, the controller records the operation result and prepares for the next operation as needed.

[0009] The beneficial effects of the present invention are as follows: The present invention provides an intelligent terminal for assisting bank counter business processing, comprising a body, a touch screen being arranged on the front side of the body, and a guide part arranged on the body for guiding a user to click a position, wherein the guide part comprises guide rails symmetrically arranged on the left and right sides of the touch screen, a guide plate, a pointing structure, a first linear actuator, and a controller, wherein the guide plate spans the touch screen, and the two ends of the guide plate are respectively slidably matched with the corresponding guide rails, the first linear actuator is installed on the body, and the first linear actuator is connected to the guide plate, the controller is electrically connected to the first linear actuator, the pointing structure is arranged on the guide plate, and the user can click the corresponding touch screen position through the pointing of the pointing structure, and the guide plate is arranged as a transparent plate. The difference from the prior art is that a dynamic guiding function is introduced, and through mechanical components and software control, the position of the guide plate can be adjusted in real time according to the user's operation requirements, and the user is accurately guided to click the specified position on the screen, thereby reducing the difficulty of operation and providing more intuitive help. BRIEF DESCRIPTION OF THE DRAWINGS

[0010] In order to more clearly illustrate the technical solution of the embodiment of the present invention, the following briefly introduces the drawings required for use in the embodiment: Figure 1 This is a control relationship diagram of an intelligent terminal for bank counter auxiliary services; Figure 2 The schematic diagram is a structural diagram of an intelligent terminal for handling auxiliary services at a bank counter.

[0011] In the figure: 1. body; 2. touch screen; 3. guide plate; 4. pointing structure; 5. first linear actuator; 6. guide rail. DETAILED DESCRIPTION

[0012] In order to make the technical purpose, technical solution and beneficial effects of the present invention more clear, the technical solution of the present invention is further described below in conjunction with the accompanying drawings and specific embodiments.

[0013] Embodiment 1 The present invention provides an intelligent terminal for assisting business handling at a bank counter, as shown in the figure, comprising a body 1, a touch screen 2 is arranged on the front side of the body 1, and the touch screen 2 is used by the user to perform business handling operations. The device also includes a guide part for guiding the user to click on the position, the guide part is arranged on the body 1, the guide part includes a guide rail 6 symmetrically arranged on the left and right sides of the touch screen 2, a guide plate 3, a pointing structure 4, a first linear actuator 5, and a controller, the guide plate 3 spans the touch screen 2, and the two ends of the guide plate 3 are respectively slidably matched with the corresponding guide rail 6, the first linear actuator 5 is installed on the body 1, the first linear actuator 5 is connected to the guide plate 3, and is used to drive the guide plate 3 to move along the guide rail 6 to realize its vertical movement on the touch screen 2, the controller is electrically connected to the first linear actuator 5, and the controller controls the operation of the first linear actuator 5 to operate the guide plate 3 to reach a specified height as needed, the pointing structure 4 is arranged on the guide plate 3, and the user can click on the corresponding touch screen 2 position through the pointing of the pointing structure 4, and the guide plate 3 is set as a transparent plate.

[0014] The pointing structure 4 is a pointing marker arranged on the guide plate 3. There are multiple pointing markers, which are arranged at intervals along the length direction of the guide plate 3. The pointing markers are set as indicator lights. The controller is electrically connected to the pointing markers. The controller guides the user to operate by controlling the lighting state of any pointing marker (indicator light).

[0015] When the user needs to perform a certain business operation, the controller drives the guide plate 3 to move along the guide rail 6 through the first linear actuator 5 according to the user's operation requirements. At the same time, the controller controls the corresponding indicator (indicator light) to light up to clearly indicate the specific location clicked by the user. The guide plate 3 is designed as a transparent plate, which will not block the information on the screen, while ensuring that the user can clearly see the location indicated by the indicator.

[0016] Embodiment 2: The difference between Embodiment 2 and Embodiment 1 is that the pointing structure 4 includes an arrow-shaped pointing block that slides with the guide plate 3, and a second linear actuator arranged on the body 1 or the guide plate 3, the second linear actuator is connected with the pointing block, a laser indicator is arranged on the pointing block, and the second linear actuator and the laser indicator are both electrically connected to the controller.

[0017] The linear actuator is configured as an electric linear actuator, which is prior art.

[0018] When the user needs to perform a certain business operation, the controller drives the guide plate 3 to move to the specified height along the guide rail 6 through the first linear actuator 5 according to the user's operation requirements. At the same time, the controller controls the horizontal movement of the pointing block on the guide plate 3 through the second linear actuator to point to a specific position on the screen. The laser pointer on the pointing block lights up, clearly indicating the position the user needs to click. The guide plate 3 is designed as a transparent plate, which will not block the information on the screen, while ensuring that the user can clearly see the position indicated by the laser pointer.

[0019] The device also includes a voice recognition module electrically connected to the controller, and the voice recognition module receives voice instructions to control the movement of the guide part.

[0020] When the user needs to perform a certain business operation, he can tell the device his needs through voice commands. The voice recognition module receives the user's voice commands and converts them into electrical signals and transmits them to the controller. According to the user's instructions, the controller drives the guide plate 3 to move to the specified height along the guide rail 6 through the first linear actuator 5. At the same time, the controller controls the horizontal movement of the pointing block on the guide plate 3 through the second linear actuator to point to a specific position on the screen. The laser pointer on the pointing block lights up, clearly indicating the position the user needs to click. The guide plate 3 is designed as a transparent plate, which will not block the information on the screen, while ensuring that the user can clearly see the position indicated by the laser pointer.

[0021] The present invention provides a method for bank counter assisted business handling, including a method for bank counter assisted business handling intelligent terminal to handle business, including the following steps: S1: The user starts the intelligent terminal and makes a service request through the touch screen 2 or voice input, and the controller receives the user's request signal; S2: The controller calculates the target position on the touch screen 2 that the guide plate 3 needs to reach according to the user's business type (such as balance inquiry, transfer, etc.); S3: The controller sends a command to the first linear actuator 5 to drive the guide plate 3 to move along the guide rail 6 to the calculated target position; S4: The controller sends a command to the second linear actuator to drive the pointing block to move to the target position on the guide plate 3; S5: If a laser pointer is configured, start the laser pointer so that the laser point is accurately illuminated at the position on the screen where the user needs to click; S6: If the user makes further demands through voice commands, the voice recognition module receives the commands and transmits them to the controller, and the controller adjusts the position of the guide plate 3 or the pointing block according to the commands; S7: The user completes the corresponding business operation on the touch screen 2 according to the guidance of the pointing structure 4 on the guide plate 3 or the laser pointer; S8: After completing the operation, the controller records the operation result and prepares for the next operation as needed.

[0022] Finally, it should be noted that the above embodiments are only used to illustrate but not limit the technical solutions of the present invention, and any equivalent substitutions of the present invention and any modifications or partial substitutions that do not depart from the spirit and scope of the present invention should be included in the scope of protection of the claims of the present invention.

Claims

1. An intelligent terminal for assisting bank counter business handling, comprising a body, a touch screen is arranged on the front side of the body, and is characterized in that: It also includes a guide part arranged on the body for guiding the user to click the position, the guide part includes guide rails, a guide plate, a pointing structure, a first linear actuator, and a controller symmetrically arranged on the left and right sides of the touch screen, the guide plate spans the touch screen, and the two ends of the guide plate are respectively slidably matched with the corresponding guide rails, the first linear actuator is installed on the body, and the first linear actuator is connected to the guide plate, the controller is electrically connected to the first linear actuator, the pointing structure is arranged on the guide plate, the user can click the corresponding touch screen position through the pointing of the pointing structure, and the guide plate is set as a transparent plate.

2. The intelligent terminal for assisting bank counter services according to claim 1, characterized in that: The pointing structure is a pointing mark arranged on the guide plate, and a plurality of pointing marks are arranged at intervals along the length direction of the guide plate.

3. The intelligent terminal for assisting bank counter business handling according to claim 2 is characterized in that: The pointing structure includes an arrow-shaped pointing block that slides with the guide plate, a second linear actuator arranged on the body or the guide plate, the second linear actuator is connected with the pointing block, a laser indicator is arranged on the pointing block, and the second linear actuator and the laser indicator are both electrically connected to the controller.

4. The intelligent terminal for assisting bank counter services according to claim 3, characterized in that: The invention also comprises a voice recognition module electrically connected to the controller, and the voice recognition module receives voice instructions to control the movement of the guide part.

5. A method for assisting business handling at a bank counter, characterized in that: The method for performing business processing by the intelligent terminal for assisting business processing at a bank counter as claimed in claim 4 comprises the following steps: S1: Start the intelligent terminal and receive the service request through the controller; S2: The controller calculates the target position on the touch screen that the guide plate needs to reach according to the business type; S3: The controller drives the first linear actuator to move the guide plate along the guide rail to the target position; S4: the controller drives the second linear actuator to move the pointing block to the target position; S5: If a laser pointer is configured, start the laser pointer to further indicate the specific location of the user's click; S6: receiving a user's voice command through a voice recognition module, and adjusting the position of the guide plate or the pointing block according to the command; S7: The user completes corresponding business operations on the touch screen according to the guidance of the pointing structure on the guide plate or the laser pointer; S8: After completing the operation, the controller records the operation result and prepares for the next operation as needed.

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