Management system maturity improving system

Abstract

The invention discloses a management system maturity improving system, which comprises a principle establishment module for establishing a principle of a management system based on an issued industry quality management system standard; the stage implementation module comprises a conversion module used for converting the industry quality management system standard into an enterprise standard; the refining module is used for classifying the evaluation scores of the standard maturity of the industry quality management system to formulate management and control measures; the optimization module is used for optimizing the record form, the general template and the index; the solidification module is used for fixing the optimization form and the template to an enterprise management standard; and the three-dimensional system auditing module is used for implementing comprehensive internal auditing, full-life-cycle project management operation auditing and process special auditing. The invention discloses a system for improving an enterprise management system, which effectively plays a core role of the management system in the aspects of guiding a process and guaranteeing quality, strengthens principle establishment, stage implementation and development of an auditing standard based on an industry quality management system standard, and realizes whole-process autonomy.

Description

Technical Field

[0001] The present invention relates to the field of enterprise management, and in particular to a management system maturity improvement system. Background Art

[0002] At present, enterprises are facing the dilemma of poor management system operation efficiency, which is specifically manifested in the significant disconnection between system construction and actual implementation, that is, the three aspects of "speaking, writing and doing" have not been closely unified, resulting in the phenomenon of inconsistency between system standards and actual operations. In addition, the key performance and mandatory process control in the management system are poorly implemented, significantly deviating from the established standards, and failing to effectively play the core role of the management system in guiding processes and ensuring quality. This has, to a certain extent, hindered the enterprise from moving towards the goal of high-quality and rapid development.

[0003] In response to the above difficulties, some companies have tried to identify problems and promote improvements by organizing internal training, internalizing external system standards into internal operating norms, and supplementing them with comprehensive internal audits and third-party assessments. However, the actual effect is not enough to fundamentally solve the problems of poor operation of the management system, poor execution and insufficient professional capabilities. Summary of the invention

[0004] In view of this, the present invention proposes a management system maturity improvement system, comprising:

[0005] The principle establishment module establishes the principles of the management system based on the issued industry quality management system standards;

[0006] The phase implementation module includes: a conversion module for converting the industry quality management system standards into enterprise standards and query dictionaries; a refinement module for classifying the maturity assessment scores of the industry quality management system standards and formulating control measures; an optimization module for optimizing record forms, general templates and indicators based on the assessment score results; and a solidification module for fixing the optimized forms and general templates to the enterprise management standards and information systems;

[0007] The three-dimensional system audit module is used to implement comprehensive internal audits, full life cycle project management operation audits and process-specific audits.

[0008] According to a preferred embodiment, the principle establishment module automatically captures the industry quality management system standards.

[0009] According to a preferred implementation, the principle of the management system is the PDCA principle, which is guided by the goal P, process D, problem C, and result A.

[0010] According to a preferred embodiment, the conversion module converts the industry quality management system standards into enterprise standards and query dictionaries based on personnel level classification.

[0011] According to a preferred embodiment, the classification of the refinement modules includes: veto items, closed items, basic items and open items.

[0012] The veto items include specific definitions and general rules for each clause.

[0013] The evaluation scores for the veto items, closed items, basic items and open items include the establishment of audit evaluation criteria.

[0014] According to a preferred embodiment, the audit and evaluation of the veto items, closed items and basic items are: evaluated according to whether the standards are met; the audit and evaluation of the open items are: evaluated according to the degree of meeting the standards.

[0015] According to a preferred embodiment, the entire life cycle includes demand management, bidding, design and development, procurement, production and delivery.

[0016] According to a preferred implementation, in the full life cycle management operation audit of the three-dimensional system audit module, the core is project management effectiveness as the carrier, and the audit indicators include quality indicators, delivery indicators, cost indicators and risk indicators.

[0017] According to a preferred implementation, in the process-specific audit of the three-dimensional system audit module, the core is based on the effectiveness of the system process, and the audit indicators include: process indicators, risk indicators and performance indicators.

[0018] According to a preferred embodiment, the management system maturity improvement system also includes a QMS digital empowerment module, which is used to achieve full-process data acquisition, problem tracking, standardization of result evaluation, visualization of main quality indicators, and autonomy of quality improvement process.

[0019] The present invention discloses a system for improving the enterprise management system. Through the principle establishment module, it ensures that the construction of the management system complies with industry or international standards and improves the standardization and normalization level of the system; the transformation and refinement work in the stage implementation module makes the various measures in the management system more specific and operable, which is convenient for employees to understand and implement; the combination of the optimization module and the solidification module enables the management system to be continuously optimized and improved based on the actual operation situation, and improves the operation efficiency and effect of the system; the implementation of the three-dimensional system audit module can realize comprehensive monitoring of the entire life cycle and specific processes of the management system, and ensure the effective operation and continuous improvement of the system. The core role of the management system in guiding the process and ensuring quality is effectively brought into play, and the establishment of principles, stage implementation and audit standards based on industry quality management system documents are strengthened, so as to realize the autonomy of the whole process. BRIEF DESCRIPTION OF THE DRAWINGS

[0020] Figure 1 It is a schematic diagram of the composition of a management system maturity improvement system of the present invention;

[0021] Figure 2 It is a schematic diagram of the composition of the refinement module of the present invention. DETAILED DESCRIPTION

[0022] At present, enterprises are facing the dilemma of poor management system operation efficiency, which is specifically manifested in the significant disconnection between system construction and actual implementation, that is, the three aspects of "speaking, writing and doing" have not been closely unified, resulting in the phenomenon of inconsistency between system standards and actual operations. In addition, the key performance and mandatory process control in the management system are poorly implemented, significantly deviating from the established standards, and failing to effectively play the core role of the management system in guiding processes and ensuring quality. This has, to a certain extent, hindered the enterprise from moving towards the goal of high-quality and rapid development.

[0023] In response to the above difficulties, some companies have tried to identify problems and promote improvements by organizing internal training, internalizing external system standards into internal operating norms, and supplementing them with comprehensive internal audits and third-party assessments. However, the actual effect is not enough to fundamentally solve the problems of poor operation of the management system, poor execution and insufficient professional capabilities.

[0024] In view of this, the present invention proposes a management system maturity improvement system. In order to enable those skilled in the art to better understand the technical solution of the present invention, the present invention is further described in detail below in conjunction with the accompanying drawings and specific embodiments.

[0025] like Figure 1 As shown, a management system maturity improvement system includes:

[0026] The principle establishment module establishes the principles of the management system based on the issued industry quality management system standards;

[0027] The phase implementation module includes: a conversion module for converting the industry quality management system standards into enterprise standards and query dictionaries; a refinement module for classifying the maturity assessment scores of the industry quality management system standards and formulating control measures; an optimization module for optimizing record forms, general templates and indicators based on the assessment score results; and a solidification module for fixing the optimized forms and general templates to the enterprise management standards and information systems;

[0028] The three-dimensional system audit module is used to implement comprehensive internal audits, full life cycle project management operation audits and process-specific audits.

[0029] Among them, the industry quality management system standard can be the ISO 22163 rail transit industry quality management system standard, or the quality management system documents of the manufacturing industry, food industry, construction industry, service industry and other industries.

[0030] Through the principle establishment module, we ensure that the construction of the management system complies with industry or international standards and improve the standardization and regularization level of the system; the transformation and refinement work in the stage implementation module makes the various measures in the management system more specific and operational, which is convenient for employees to understand and implement; the combination of the optimization module and the solidification module enables the management system to be continuously optimized and improved based on the actual operation situation, thereby improving the operation efficiency and effectiveness of the system; the implementation of the three-dimensional system audit module can realize comprehensive monitoring of the entire life cycle and specific processes of the management system, ensuring the effective operation and continuous improvement of the system.

[0031] The present invention discloses a system for improving the enterprise management system, which effectively plays the core role of the management system in guiding processes and ensuring quality, strengthens the establishment of principles, stage implementation and audit standards based on industry quality management system documents, and realizes full process autonomy.

[0032] Furthermore, the principle establishment module automatically captures the industry quality management system standards.

[0033] Among them, the ways to achieve automatic crawling include: under the premise of complying with relevant laws and regulations and the robots protocol of the website, using written crawler scripts to set the target as the official website of major industry standard issuing agencies, the website of authoritative certification agencies, etc.;

[0034] If the industry standard issuing agency or authoritative certification agency provides an API interface, these interfaces can be called directly through programming; through the API interface, the content of the industry quality management system standard can be obtained in JSON, XML and other formats.

[0035] Furthermore, the principle of the management system is the PDCA principle, which is guided by goal P, process D, problem C, and result A.

[0036] The goal principle refers to the principle that the management system is built and operated around clear goals, which are closely related to the strategic direction, business needs and customer expectations of the enterprise or organization;

[0037] The process principle emphasizes that the management system should be composed of a series of interrelated and interacting processes, covering the entire conversion process from input to output, including resource acquisition, activity execution, monitoring and improvement;

[0038] The problem principle requires that the management system has the ability to discover, analyze and solve problems. That is, during the operation of the management system, it should continue to pay attention to potential problems and risks, identify them in a timely manner and take effective measures to deal with them;

[0039] The results principle emphasizes that the management system should focus on and evaluate its operating results, including whether the management system has achieved its set objectives, met the expectations of stakeholders, and achieved continuous improvement.

[0040] Furthermore, the conversion module converts the industry quality management system standards into enterprise standards and a query dictionary based on personnel level classification.

[0041] Specifically, the specific needs of users, strict legal and regulatory requirements, and standardization regulations of the management system are deeply analyzed and transformed, and the common terms and complex and difficult-to-understand special terms in the management system standards are carefully translated and interpreted into more intuitive, easy-to-understand, and daily language expressions. Subsequently, these transformed contents are systematically organized and compiled into the "Management System General and Special Terms Dictionary", aiming to achieve the wide applicability and readability of the manual from "middle and senior managers" to "technical management" and then to "grassroots team employees", ensuring that personnel at every level can easily understand and be happy to consult, thereby effectively improving the implementation efficiency of the management system and the participation of all employees.

[0042] Further, such as Figure 2 As shown, the classification of the detailed modules includes: veto items, closed items, basic items and open items.

[0043] The veto items include specific definitions and general rules for each clause.

[0044] The assessment scores for the closed items, basic items and open items include the establishment of audit evaluation criteria.

[0045] Specifically, the audit and evaluation of the veto items, closed items and basic items are as follows: evaluation is carried out according to whether the standards are met. If the veto items do not meet the standards, they are key items. For the closed items and basic items, for example, regarding the "24 closed" questions in the ISO 22163 checklist, in the standard audit and evaluation, there are only "YES or NO", and 2 points are awarded if they are met, and 0 points are awarded if they are not met. For example, in the checklist, 8.9.1-1 the organization shall establish, implement and maintain a first article identification (FAI) process. If it is not established, it will be 0 points. Regarding the "131 basic items", in the standard audit and evaluation, they are basic requirements that must be met. If they are met, they will be scored 2 points. If they are not met, they will be scored 0 points or 1 point. For example, in the checklist, 4.3-1 determines the scope of the quality management system. The requirement, "the organization must determine the boundaries and applicability of the quality management system to determine its scope. For this requirement, the basic principle of the output carrier is that the enterprise establishes a "Quality Management System Manual", and the manual must clearly define the boundaries and applicability of the quality management system (enterprise product scope, system standard scope, production coverage sites, etc.). If it is not clear, it will be 0 points, and if it is not complete, it will be 1 point.

[0046] The review and evaluation of the open items are as follows: the evaluation is carried out according to the degree of meeting the standards, for example, there are 5 levels, namely 0 points, 1-4 points. The basic premise of adding points is to increase them step by step. 2 points is the basic requirement. To achieve 3 points, all requirements of the 3-point items must be met on the basis of meeting all the requirements of the 2-point items. To achieve 4 points, all requirements of the 4-point items must be met on the basis of meeting all the requirements of the 2-point and 3-point items. Evaluation is carried out according to the score. From 0 points to 4 points, the judgment criteria are: completely non-compliant, partially non-compliant, compliant, excellent and benchmark.

[0047] Furthermore, the entire life cycle includes demand management, bidding, design and development, procurement, production and delivery.

[0048] In the full life cycle management operation audit of the three-dimensional system audit module, the core is project management effectiveness as the carrier, and the audit indicators include quality indicators, delivery indicators, cost indicators and risk indicators.

[0049] Among them, quality indicators are key parameters to measure whether a product or service meets the preset quality standards, focusing on aspects such as product or service performance, reliability, availability, maintainability, security, and customer satisfaction;

[0050] The delivery time indicator reflects the ability of an organization to deliver products or services on time, focusing on the time required from receiving an order to delivering the product or service to the customer, including production cycle, logistics time, etc.

[0051] Cost indicators measure the expenses incurred by an organization in the process of production or service provision, including direct costs (such as raw materials, labor, etc.) and indirect costs (such as management expenses, equipment depreciation, etc.);

[0052] Risk indicators are used to assess the various risks that an organization may face during its operations, including market risk, financial risk, operational risk, legal risk, etc.

[0053] The four audit indicators in the three-dimensional system audit module together constitute a comprehensive framework for evaluating the operation of the management system. They are interrelated and influence each other, and jointly promote the continuous optimization and improvement of the management system. By regularly reviewing and evaluating these indicators, organizations can discover and solve problems in a timely manner to ensure the efficient operation and continuous improvement of the management system.

[0054] Furthermore, in the process-specific audit of the three-dimensional system audit module, the core is based on the effectiveness of the system process, and the audit indicators include: process indicators, risk indicators and performance indicators.

[0055] Among them, process indicators include process compliance: evaluating whether the process complies with established standards, procedures and regulatory requirements; process efficiency: examining the speed, accuracy and resource utilization efficiency of process execution; process standardization: measuring whether the process has achieved standardized operations and reduced variability and error rates; process control: paying attention to the setting and implementation of process control points to ensure that key steps are effectively managed.

[0056] Among them, risk indicators include: Risk identification: determine which factors may have an adverse impact on the process, such as technical failures, supply chain disruptions, regulatory changes, etc.; Risk assessment: analyze the possibility and impact of risks, and determine the priority of risks; Risk control: formulate and implement risk response measures to reduce the possibility and impact of risks.

[0057] Among them, performance indicators include output quality: evaluating the quality level of the product or service output by the process, such as qualification rate, customer satisfaction, etc.; cost-effectiveness: examining the relationship between the cost of process execution and the benefits generated, such as cost savings rate, return on investment, etc.; operational efficiency: measuring the efficiency and speed of process execution, such as processing time, turnover rate, etc.; innovation and improvement: focusing on the performance of the process in innovation and improvement, such as the application of new technologies, process optimization, etc.

[0058] Through the comprehensive use of process indicators, risk indicators and performance indicators, a comprehensive and in-depth review and assessment of specific processes within the organization is carried out, aiming to improve the effectiveness and compliance of the processes, reduce risks, improve performance levels, and thereby promote the maturity of the management system and the improvement of the overall effectiveness.

[0059] Furthermore, the management system maturity improvement system also includes a QMS digital empowerment module, which is used to achieve full-process data acquisition, problem tracking, standardization of result evaluation, visualization of key quality indicators, and autonomy of the quality improvement process.

[0060] The above is a detailed introduction to the embodiments of the present invention. The various embodiments in the specification are described in a progressive manner, and each embodiment focuses on the differences from other embodiments. The same and similar parts between the various embodiments can be referred to each other. For the device disclosed in the embodiment, since it corresponds to the method disclosed in the embodiment, the description is relatively simple, and the relevant parts can be referred to the method part description. It should be pointed out that for ordinary technicians in this technical field, without departing from the principle of the present invention, several improvements and modifications can be made to the present invention, and these improvements and modifications also fall within the scope of protection of the claims of the present invention.

[0061] Professionals may further appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, computer software, or a combination of the two. In order to clearly illustrate the interchangeability of hardware and software, the composition and steps of each example have been generally described in the above description according to function. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professionals and technicians may use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of the present invention.

[0062] The steps of the method or algorithm described in conjunction with the embodiments disclosed herein may be implemented directly using hardware, a software module executed by a processor, or a combination of the two. The software module may be placed in a random access memory (RAM), a memory, a read-only memory (ROM), an electrically programmable ROM, an electrically erasable programmable ROM, a register, a hard disk, a removable disk, a CD-ROM, or any other form of storage medium known in the art.

Claims

1. A management system maturity improvement system, characterized in that: include: The principle establishment module establishes the principles of the management system based on the issued industry quality management system standards; The phase implementation module includes: a conversion module for converting the industry quality management system standards into enterprise standards and query dictionaries; a refinement module for classifying the maturity assessment scores of the industry quality management system standards and formulating control measures; an optimization module for optimizing record forms, general templates and indicators based on the maturity assessment score results; and a solidification module for fixing the optimized forms and general templates to the enterprise management standards and information systems; The three-dimensional system audit module is used to implement comprehensive internal audits, full life cycle project management operation audits and process-specific audits.

2. The management system maturity improvement system according to claim 1, characterized in that: The principle establishment module automatically captures the industry quality management system standards.

3. The management system maturity improvement system according to claim 2, characterized in that: The principle of the management system is the PDCA principle, which is guided by goal P, process D, problem C and result A.

4. The management system maturity improvement system according to claim 1, characterized in that: The conversion module converts the industry quality management system standards into enterprise standards and query dictionaries based on personnel level classification.

5. The management system maturity improvement system according to claim 1, characterized in that: The classification of the detailed modules includes: veto items, closed items, basic items and open items. The veto items include specific definitions and general rules for each clause. The maturity assessment scores for the closed, basic and open items include the development of audit evaluation criteria.

6. The management system maturity improvement system according to claim 5, characterized in that: The audit and evaluation of the veto items, closed items and basic items are: evaluation based on whether the standards are met; the audit and evaluation of the open items are: evaluation based on the degree to which the standards are met.

7. The management system maturity improvement system according to claim 1, characterized in that: The entire life cycle includes demand management, bidding, design and development, procurement, production and delivery.

8. The management system maturity improvement system according to claim 1, characterized in that: In the full life cycle management operation audit of the three-dimensional system audit module, the core is project management effectiveness as the carrier, and the audit indicators include quality indicators, delivery indicators, cost indicators and risk indicators.

9. The management system maturity improvement system according to claim 1, characterized in that: In the process-specific audit of the three-dimensional system audit module, the core is based on the effectiveness of the system process, and the audit indicators include: process indicators, risk indicators and performance indicators.

10. The management system maturity improvement system according to claim 1, characterized in that: The management system maturity improvement system also includes a QMS digital empowerment module, which is used to achieve full-process data acquisition, problem tracking, standardization of result evaluation, visualization of key quality indicators, and autonomy of the quality improvement process.

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