Community retirement service management system

Abstract

The invention belongs to the technical field of community service management, and provides a community retirement service management system, which constructs a two-heart, three-chemistry and four-ownership concept, and specifically comprises the following steps: practicing a two-heart service concept, namely residents are taken as a center, and services are taken as a center; a'three-mode 'management mode is implemented, namely a family-based, specialized and humanized management approach is implemented; the elder care and offering intention is realized, i.e., the elder has a medical treatment, the elder has a good care, the elder has a good care and the elder has a good care; according to the invention, through a two-heart, three-chemical and four-existence departure management mode, good reputation of departure staff is won through efficient, high-quality and intimate service, so that the departure management service is in order, and the departure staff have vivid spirit and appearance and are colorful in life; the system achieves the old-age care and offering original intention of'the old with the rest, the old with the doctor, the old with the rest and the old with the rest ', is accepted and appreciated by the majority of departure staff, and lays a firm foundation for creating harmonious mining areas.

Description

Technical Field

[0001] The invention belongs to the technical field of community service management, in particular to a community retirement service management system. Background Art

[0002] The management and service work for retired employees of state-owned enterprises is not the core of the enterprise, but it affects the core. It is not the overall situation, but it affects the overall situation. To ensure the stability of the mining area, it is an indispensable and important task to attach importance to the service of retired employees. From the application for retirement, pension calculation, annual identity authentication, medical expense reimbursement, mutual assistance for serious illnesses until death, one-time pension settlement, hardship subsidies for the dependents of the deceased from work-related diseases, and life insurance, etc., more than 20 services are tracked by the community throughout the process;

[0003] This group is highly dependent on the community, and they regard the community as the "backbone" of their elderly care. Therefore, providing good services to retired personnel can not only provide better comfort to retired employees, but also indirectly help stabilize the thoughts of current employees.

[0004] However, the existing mining communities have not perfected the service system for retired employees and lack effective retirement service management methods; therefore, technical personnel in this field have proposed a community retirement service management system. Summary of the invention

[0005] In order to solve the above technical problems, the present invention provides a community retirement service management system to solve the problems mentioned in the background technology.

[0006] A community retirement service management system that builds "two cores, three transformations, and four things", specifically including:

[0007] S1. Practice the "two-heart" service concept, namely, residents-centered and service-centered;

[0008] S2. Implement the "three-oriented" management model, namely, family-oriented, professional and humane management approach;

[0009] S3. Realize the original intention of "four haves" in elderly care and respect for the elderly, namely, the elderly have access to medical care, the elderly have support, the elderly have something to contribute to, and the elderly have something to enjoy.

[0010] Preferably, the "two-heart" service concept is to establish a convenient service hall in the community, with a service window specially set up for retired employees. Community workers concentrate their time at the window to handle matters including but not limited to the collection of major medical expenses, various retirement pension and medical services; set up four convenient service rooms in the community to provide one-stop convenient services as a channel for repair, payment and appeal; and set up five retired personnel organizations, employee homes and various elderly co-management organizations at the same time;

[0011] A signboard of "Central Community Social Service Guide" is also set up at the entrance of the central community office building, which includes but is not limited to the review of pension eligibility of retired employees, one-time pension settlement, application for old-age allowance for retired employees, application for only children of retired employees, and business jurisdiction departments, contact numbers and processing locations for the management of retired personnel.

[0012] Preferably, the "two-heart" service concept also establishes a target assessment mechanism to transform retirement work from a "soft task" into a "hard indicator", so that retirement work can gradually move onto the track of institutionalized and standardized management.

[0013] Preferably, the family-oriented management approach in the "three-oriented" management model is based on the service concepts of enthusiastic work, patient reception, and sincere assistance;

[0014] Among them, the enthusiastic work adopts regular in-depth visits to households in the area to carry out business including but not limited to pension identity authentication, collection and reimbursement form processing, and regular visits to people far away from home to provide services and publicity;

[0015] The reception was patiently conducted with the "Three Ones" etiquette, i.e. a chair, a smile and a cup of hot tea, and the questions of retirees were answered correctly.

[0016] The sincere assistance includes handling the funeral arrangements and implementation of various benefits for retired employees after their death; organizing tea parties and parties for retired employees during major festivals, and regularly organizing visits and condolences; establishing regular contact with retired employees in key poor households, lonely elderly, elderly people, and elderly people without children, implementing household protection and individual protection to solve practical problems in a targeted manner. At the same time, young community volunteers regularly provide door-to-door services to help the elderly clean, cut hair, and repair water pipes and electrical appliances.

[0017] Preferably, the professional management approach in the "three-ization" management model is to build a professional service team through the central community, divide the responsibilities of each department, and optimize the work combination to form a set of standardized and process-oriented management systems and processes, and prepare a central community social service guide, and make the relevant departments, walking routes, contact numbers and precautions for handling business into a flow chart, clearly mark it, and hang it in a conspicuous place in the community agency;

[0018] At the same time, a business management model of "two databases, one book, one form, and one card" was established. The "two databases" are a retiree archive and a unified retiree information database, to implement unified management of the center's retiree archive resources; the "book" is a registration book for the basic information of retirees' specialties and hobbies; the "one form" is a monthly statistical table of increases and decreases in retirees; and the "one card" is a retiree health card.

[0019] Preferably, the humanized management approach in the "three-oriented" management model includes personalized service measures for disabled workers and regular home visits to the relatives of workers who died of work-related diseases; by formulating detailed management rules for the medical treatment process of workers with work-related injuries in the central community, the legitimate rights and interests of disabled workers are protected within the scope permitted by the policy, and the expenditure of medical expenses is controlled to the maximum extent to reduce the burden on enterprises. Family management is combined with adherence to principles, people-orientedness is combined with strict review procedures, and flexibility and diversity are combined with individual differences to formulate plans;

[0020] Conduct physical assessments of disabled workers at their homes every quarter to understand their physical health conditions, conduct effective follow-up, and make reasonable suggestions for treatment plans; timely allocate and replace disabled workers with equipment; set up home wards for people with long-term chronic diseases;

[0021] We regularly visit the families of those who have died of work or illness to relieve their loneliness through the "observation, listening, questioning and palpation" approach, understand their needs, wants and physical conditions in life, and solve practical difficulties. We also have the community units pay for the printing of identity authentication photos twice a year to save their expenses.

[0022] Preferably, the original intention of the "four haves" of elderly care and respect for the elderly is to provide medical care for the elderly by formulating a medical expense reimbursement plan for retired and disabled employees in the community in a flexible and individualized manner;

[0023] The elderly are provided with care by filing and registering the information of lonely, disabled and retired elderly people, and the community adopts humane management;

[0024] The elderly are useful by organizing, based on the personal circumstances and expertise of retirees, the establishment of elderly service teams, elderly voluntary patrol teams, wedding and funeral councils, and voluntary garden street management teams, which are mainly composed of retirees;

[0025] The elderly can have fun through cultural and sports activities. The community uses the community's "Employees' Home" as a vehicle to support retired employees in forming cultural and entertainment teams.

[0026] Compared with the prior art, the present invention has the following beneficial effects:

[0027] 1. The present invention adopts the retirement management model of "two hearts, three transformations, and four haves", and has won the praise of retired employees with its efficient, high-quality, and considerate services, making the retirement management services orderly, and the mental outlook of retired personnel rejuvenated and their lives colorful; it realizes the original intention of caring for the elderly, "the elderly have support, the elderly have medical care, the elderly have something to do, and the elderly have something to enjoy", and has been recognized and appreciated by the majority of retired employees.

[0028] 2. The present invention has established a business management model of "two databases, one book, one form, and one card" to accurately grasp various detailed statistical data such as the distribution status, personnel situation, and residential area overview of retired employees, thereby realizing the informatization and professionalization of retired personnel management services. BRIEF DESCRIPTION OF THE DRAWINGS

[0029] Figure 1 This is a flow chart of the retirement service system management method of the present invention. DETAILED DESCRIPTION

[0030] The following embodiments of the present invention are described in further detail in conjunction with the accompanying drawings and examples. The following examples are used to illustrate the present invention, but are not intended to limit the scope of the present invention.

[0031] As attached Figure 1 As shown:

[0032] Embodiment: The present invention provides a community retirement service management system, which constructs "two cores, three transformations, and four haves", specifically including:

[0033] S1. Practice the "two-heart" service concept, namely, resident-centered and service-centered; be concerned about the old comrades' urgent needs, think about what the old comrades think, and solve the problems of the old comrades. Provide thoughtful services for retired employees, help the old comrades solve their urgent needs, use caring services to exchange for understanding, win support, enhance their sense of gain, happiness and security, and add new impetus to the high-quality development of the mining company.

[0034] S2. Implement the "three-oriented" management model, i.e., family-oriented, professional, and humane management approach; consolidate the emotional foundation with them, serve the old comrades with emotion, respect them ideologically, be close to them emotionally, and be thorough in their actions, solve the problems and difficulties they encounter in life in a timely manner, and become their close friends and service staff.

[0035] S3. Realize the original intention of "four haves" in elderly care and respect for the elderly, namely, the elderly have access to medical care, the elderly have support, the elderly have something to contribute to, and the elderly have something to enjoy.

[0036] The "two-heart" service concept is to set up a convenient service hall in the community, with a service window specially set up for retired employees. Community staff will concentrate their time at the window to handle matters including but not limited to the collection of major medical expenses, the development of various retirement pension and medical services. Because it is close to the retired employees' family area, it brings great convenience to retired employees; set up four convenient service rooms in the community to provide one-stop convenient services as a channel for reporting repairs, paying fees, and appeals; at the same time, set up five retired personnel organizations, employee homes and various elderly co-management organizations;

[0037] A signboard of "Central Community Social Service Guide" is also set up at the entrance of the central community office building, which includes but is not limited to the review of pension eligibility for retired employees, one-time pension settlement, application for old-age allowance for retired employees, application for only children of retired employees, and business jurisdiction departments, contact numbers, and processing locations for retired personnel management. It provides guidance for retired employees to handle various businesses, and handling businesses according to the signboard is faster, more efficient, and more professional.

[0038] The "two-heart" service concept also transforms retirement work from a "soft task" into a "hard indicator" by establishing a target assessment mechanism, allowing retirement work to gradually move onto an institutionalized and standardized management track, and solidly advancing the overall level of community retirement management and service work.

[0039] The family-oriented management approach in the "three-oriented" management model is based on the service concept of enthusiastic work, patient reception, and sincere assistance;

[0040] Among them, the enthusiastic work adopts regular in-depth visits to households in the area to carry out business including but not limited to pension identity authentication, collection and reimbursement form processing, regular visits to people far away from home, providing services and publicity, and building a bridge of trust with enthusiastic and meticulous service;

[0041] The reception staff patiently adopted the "Three Ones" etiquette, i.e. a chair, a smile and a cup of hot tea, and answered the retired staff's questions correctly, showing respect for the old comrades with actions; some old comrades consulted policies regardless of holidays, and some even called in the middle of the night to consult about problems, and some old comrades repeatedly consulted about the same problem, and the staff listened patiently and answered carefully until every old comrade went home satisfied, making every retired employee who consulted and handled business feel understood and respected; at the same time, they were patient and meticulous in publicity, and knew everything about the old things; when implementing policies, they had evidence to check and rely on; when implementing policies, they used both firmness and flexibility, and had a sense of relaxation;

[0042] The sincere assistance includes handling the funeral arrangements and implementation of various benefits for retired employees after their death; organizing tea parties and parties for retired employees during major festivals, and regularly organizing visits and condolences; establishing regular contact with retired employees in key poor households, lonely elderly, elderly people, and elderly people without children, implementing household protection and individual protection to solve practical problems in a targeted manner. At the same time, young community volunteers regularly provide door-to-door services to help the elderly clean, cut hair, and repair water pipes and electrical appliances.

[0043] The professional management approach in the "three-ization" management model is to build a professional service team through the central community, divide the responsibilities of each department, and optimize the work combination to form a set of standardized and process-oriented management systems and processes. A central community social service guide is prepared, and the relevant departments, walking routes, contact numbers and precautions for handling business are made into a flow chart, clearly marked and hung in a conspicuous place in the community office;

[0044] At the same time, a business management model of "two databases, one book, one form, and one card" was established, among which the "two databases" are a retiree archive and a unified retiree information database, to implement unified management of the center's retiree archive resources; the "one book" is a registration book for the basic information of retirees' specialties and hobbies; the "one form" is a monthly statistical table of the increase and decrease of retirees; and the "one card" is a retiree health card; and various detailed statistical data such as the distribution status, personnel situation, and residential area profile of retired employees are accurately grasped, realizing the informatization and professionalization of retiree management services.

[0045] The humane management approach in the "three-oriented" management model includes personalized service measures for disabled workers and regular home visits to the bereaved families of workers who died of work-related diseases; by formulating detailed management rules for the medical treatment process of workers with work-related injuries in the central community, the legitimate rights and interests of disabled workers are protected within the scope permitted by the policy, and the expenditure of medical expenses is controlled to the maximum extent to reduce the burden on enterprises. Family management is combined with adherence to principles, people-orientedness is combined with strict review procedures, and flexibility and diversity are combined with individual differences to formulate plans, which are recognized by disabled workers;

[0046] Conduct physical assessments of disabled workers at their homes every quarter to understand their physical health conditions, conduct effective follow-up, and make reasonable suggestions for treatment plans; timely allocate and replace disabled workers who need to be equipped with equipment; set up home wards for people with long-term chronic diseases to help with rehabilitation, reduce economic burdens, and promote physical and mental health;

[0047] We regularly visit the families of those who have died of work or illness to relieve their loneliness through the "observation, listening, questioning and palpation" approach, understand their needs, wants and physical conditions in life, and solve practical difficulties. We also have the community units pay for the printing of identity authentication photos twice a year to save their expenses.

[0048] Through the "two-heart" convenience service measures and "three-transformation" service channels, we provide thoughtful services for retired employees and enrich their later years with love, realizing the original intention of "medical care, support, contribution and happiness" for retired comrades.

[0049] The original intention of the “Four Haves” policy of respecting the elderly is to provide medical care for the elderly, which is to formulate a flexible medical expense reimbursement plan for retired and disabled employees in the community according to their individual needs;

[0050] The elderly are provided with care by filing and registering the information of widowed, disabled and retired elderly people, and the community adopts humane management to enable widowed, disabled and retired elderly people to enjoy their old age;

[0051] The elderly can contribute to society by organizing, based on the personal circumstances and expertise of retirees, the establishment of elderly service teams, elderly voluntary patrol teams, wedding and funeral councils, and voluntary garden street management teams, which are mainly composed of retirees, so as to do a good job in public security in each community, mediate neighborhood conflicts, participate in the management and services of each community, and enable residents to realize their own value in serving others and feel harmony in receiving services;

[0052] The purpose of ensuring that the elderly have fun is to stimulate the enthusiasm of retired employees for life by organizing cultural and sports activities. The community uses the "Employee Home" in the community as a vehicle to support retired employees in forming cultural and entertainment teams, including square dance teams, Tai Chi teams, choir teams, senior croquet teams, etc., which not only showcase the style of retired employees, but also unite people's hearts.

[0053] Case 1: Let retired comrades have access to medical care. The unit had a third-level disabled employee who was paralyzed due to a thoracic vertebra fracture. Because it was inconvenient to seek medical treatment, the medical expenses were settled in 2004 after negotiation between the two parties. A lump sum of 270 yuan was paid to him every month. However, during a home visit to the community, it was learned that his condition had recurred and his family was in great difficulty. Without his request, the lump sum fee was gradually increased to 900 yuan per month, and a wheelchair was also provided for him. The role of the work-related injury medicine fund should be maximized to truly care for employees.

[0054] Case 2: Let disabled workers have a "good old age care". The unit has a disabled worker with a fourth degree of mental disorder. As he is a person with no capacity to act, he cannot take care of himself. Both his parents have passed away and he has no spouse or children. The community contacted and negotiated with a nearby mental hospital and signed a patient custody agreement. After years of treatment, his condition has improved. Because his sister is the guardian, the community visited a specialist hospital only 5 kilometers away from his sister's home and negotiated the custody procedures with the hospital. After his sister fully understood and was satisfied, the community accompanied the family to transfer the disabled worker to a specialist hospital close to the unit and the guardian, so that both parties can visit and better care for the disabled workers, so that the old workers can have a good old age care.

[0055] Case 3: Auntie Li is currently in charge of the community's elderly voluntary patrol team in 2014. Under her leadership, eight elderly "women's army" wearing red armbands are active in the main streets, vegetable markets, schools, kindergartens and other public places and key locations in the mining area to patrol and maintain traffic order. The elderly voluntary patrol team has become a "capable cadre" in the central community's epidemic prevention work. They are distributed in various communities during the morning, noon and evening rush hours to help maintain order, supervise code scanning, temperature measurement, and publicity, effectively alleviating the community's duty pressure. Over the years, a group of elderly people over the age of 60 have been using their actual actions to infect everyone around them and convey the "truth, goodness and beauty" and positive energy of society. The "old and useful" of the old comrades has been realized.

[0056] Case 4: "Outsider" becomes "athlete". Grandpa Zhang, a retired worker in the community, was originally a middle-level cadre in the mine. After retirement, he went from "busy" to "idle". In addition, his children were not around, so he became lonely, stayed at home all day, and his health gradually deteriorated. The captain of the elderly gateball team in the community came to mobilize him to join the gateball team, and the elderly Tai Chi team invited him to participate in Tai Chi health preservation. The rich and colorful cultural and sports activities made Grandpa Zhang go from "idle" to "busy", and he also had a smile on his face and became stronger and stronger. He also mobilized his wife to join the Tai Chi team. Now Grandpa Zhang has become the main force of the elderly gateball team. He has participated in competitions on behalf of the mining company many times and won good rankings.

[0057] The community practices the working philosophy of "resident-centered and service-centered", is concerned about the urgent needs of the old comrades, thinks about what the old comrades think, and solves the problems of the old comrades. It provides thoughtful services to retired employees, solves practical problems, and uses caring services to gain understanding, win support, enhance their sense of gain, happiness and security, and add new impetus to the high-quality development of the mining company.

[0058] Additionally, in order to provide a concise description of exemplary embodiments, all features of an actual embodiment (ie, those features that are not relevant to the best mode presently contemplated for carrying out the invention or those that are not relevant to implementing the invention) may not be described.

[0059] It will be appreciated that in the development of any actual implementation, as in any engineering or design project, numerous implementation-specific decisions may be made. Such a development effort may be complex and time-consuming, but will be a routine task of design, fabrication, and production for those of ordinary skill having the benefit of this disclosure without undue experimentation.

[0060] It should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention rather than to limit it. Although the present invention has been described in detail with reference to the preferred embodiments, those skilled in the art should understand that the technical solutions of the present invention may be modified or replaced by equivalents without departing from the spirit and scope of the technical solutions of the present invention, which should all be included in the scope of the claims of the present invention.

Claims

1. A community retirement service management system, characterized by: Constructing "Two Cores, Three Transformations, and Four Haves" specifically includes: S1. Practice the "two-heart" service concept, namely, residents-centered and service-centered; S2. Implement the "three-oriented" management model, namely, family-oriented, professional, and humane management approach; S3. Realize the original intention of "four haves" of caring for the elderly, namely, the elderly have access to medical care, the elderly have access to care, the elderly have something to do, and the elderly have something to enjoy.

2. A community retirement service management system as claimed in claim 1, characterized in that: The "two-heart" service concept is achieved through the establishment of a convenient service hall in the community, with a service window specifically set up for retired employees. Community staff concentrate their time at the window to handle matters including but not limited to the collection of major medical expenses, various retirement pension and medical services; four convenient service rooms are set up in the community to provide one-stop convenient services as a channel for reporting repairs, paying bills and making appeals; at the same time, five retired personnel organizations, employee homes and various elderly co-management organizations are established; A signboard of "Central Community Social Service Guide" is also set up at the entrance of the central community office building, including but not limited to the pension qualification review of retired employees, one-time pension settlement, application for retirement old-age subsidy, application for retired employees' only child, and business jurisdiction department, contact number and processing location for retired personnel management.

3. A community retirement service management system as claimed in claim 2, characterized in that: The "two-heart" service concept also transforms retirement work from a "soft task" into a "hard indicator" by establishing a target assessment mechanism, and gradually puts retirement work on the track of institutionalized and standardized management.

4. A community retirement service management system as claimed in claim 1, characterized in that: The family-oriented management approach in the "three-oriented" management model is based on the service concepts of enthusiasm for work, patience in reception, and sincere assistance; Among them, the work is enthusiastic and takes the form of regular in-depth visits to households in the area to carry out business including but not limited to pension identity authentication, collection and reimbursement form processing, and publicize relevant policies. Regular visits are made to people far away from the area to provide services and policy publicity; The "Three Ones" etiquette was adopted for reception, namely, a chair, a smile, and a cup of hot tea, and the questions of retirees were answered correctly. The sincere assistance includes handling the funeral arrangements and implementation of various benefits for retired employees after their death; organizing tea parties and parties for retired employees during major holidays, and regularly organizing visits and condolences; establishing regular contact with retired employees who are in special hardship households, lonely elderly people, elderly people, and elderly people without children, implementing household protection and individual protection to solve practical problems in a targeted manner. At the same time, young community volunteers regularly provide door-to-door services to help the elderly clean, cut hair, and repair water pipes and electrical appliances.

5. A community retirement service management system as claimed in claim 1, characterized in that: The professional management approach in the "three-dimensional" management model is to build a professional service team through the central community, divide the responsibilities of each department, optimize the work combination, form a set of standardized and process-oriented management systems and processes, and prepare a central community social service guide. The relevant departments for handling business, walking routes, contact numbers and precautions are made into a flow chart, clearly marked and hung in a conspicuous place in the community office; At the same time, a business management model of "two databases, one book, one form, and one card" was established. The "two databases" are the establishment of a retiree archive and a unified retiree information database to implement unified management of the center's retiree archive resources; the "one book" is a registration book for the basic information of retirees' specialties and hobbies; the "one form" is a monthly statistical table of increases and decreases in retirees; and the "one card" is a retiree health card.

6. A community retirement service management system as claimed in claim 1, characterized in that: The humane management approach within the "three-dimensional" management model includes personalized services for disabled workers and regular home visits to the families of workers who have died from work-related illnesses. By establishing detailed procedures for managing the medical treatment of injured workers in central communities, the legitimate rights and interests of disabled workers are protected within policy limits, and medical expenses are minimized to reduce the burden on enterprises. This model combines family-oriented management with adherence to principles, a people-oriented approach with strict review procedures, and flexible and diverse solutions with individualized approaches. Quarterly home visits are conducted to assess the physical condition of disabled workers, understand their health status, follow up effectively, and provide reasonable suggestions for treatment plans; timely allocation and replacement of disabled equipment is provided to those who need it; home wards are set up for those with long-term chronic diseases; Regular home visits are made to the families of those who died of work or illness. Through the "observation, listening, questioning and palpation" approach, their loneliness is relieved, their needs and desires in life, and their physical conditions are understood, and practical difficulties are resolved. Identity verification photos are printed twice a year at the expense of community units to save their expenses.

7. A community retirement service management system as claimed in claim 1, characterized in that: The original intention of the "Four Haves" elderly care and respect is to provide medical care for the elderly through the flexible formulation of medical expense reimbursement plans for retired and disabled employees in the community according to individual needs; The elderly care system is implemented by filing and registering information on retired elderly people who are lonely, widowed, disabled, etc., and the community adopts humane management; The purpose of making contributions to the elderly is to organize and establish, based on the personal circumstances and expertise of retirees, elderly service teams, elderly volunteer patrol teams, wedding and funeral councils, and voluntary garden street management teams, all composed mainly of retirees; The elderly can have fun by carrying out cultural and sports activities. The community uses the community's "Staff Home" as a vehicle to support retired employees in forming cultural and entertainment teams.

Images