Oil quality traceability service management platform

Abstract

The invention provides an oil quality traceability service management platform, and the platform comprises a monitoring module which is used for monitoring an oil quality abnormal event on an oil supply chain; the traceability module is used for carrying out oil quality traceability according to the oil quality abnormal event based on an oil quality traceability library stored on the block chain to obtain a traceability result; and the service module is used for assisting online experts to carry out service processing on the oil quality abnormal event based on the service processing knowledge base and according to the traceability result. The oil quality traceability service management platform monitors an oil quality abnormal event on an oil supply chain, performs oil quality traceability and obtains a traceability result based on an oil quality traceability library stored on a block chain according to the oil quality abnormal event, realizes automatic oil quality traceability, and also realizes automatic oil quality traceability based on a service processing knowledge base according to the traceability result. The method assists on-line experts in performing service processing on oil quality abnormal events, reduces the labor cost, and improves the traceability efficiency.

Description

Technical Field

[0001] The present invention relates to the technical field of oil product quality traceability service management, and in particular to an oil product quality traceability service management platform. Background Art

[0002] At present, oil users with oil demand will look for suitable oil suppliers on the oil supply platform. After reaching an agreement with the oil supplier, the oil supplier will supply oil to the oil user. In the process of supplying oil to the oil user, abnormal oil quality may occur. At this time, oil quality traceability is required.

[0003] Traditionally, oil quality traceability requires a large number of management personnel to perform the work manually, which results in high labor costs and seriously insufficient traceability efficiency.

[0004] Therefore, a solution is urgently needed. Summary of the invention

[0005] One of the purposes of the present invention is to provide an oil quality traceability service management platform to monitor abnormal oil quality events in the oil supply chain, and based on the oil quality traceability library stored on the blockchain, perform oil quality traceability according to abnormal oil quality events, obtain traceability results, and realize automatic oil quality traceability. In addition, based on the service processing knowledge base, according to the traceability results, assist online experts in performing service processing on abnormal oil quality events, thereby reducing labor costs and improving traceability efficiency.

[0006] An oil product quality traceability service management platform provided by an embodiment of the present invention includes:

[0007] Monitoring module, used to monitor abnormal oil quality events in the oil supply chain;

[0008] The traceability module is used to trace the oil quality based on the oil quality traceability database stored on the blockchain and obtain the traceability results according to abnormal oil quality events;

[0009] The service module is used to assist online experts in handling abnormal oil quality events based on the service processing knowledge base and traceability results.

[0010] Preferably, the service module assists online experts in performing service processing on abnormal oil quality events based on a service processing knowledge base and according to the traceability results, including:

[0011] Connect the parties affected by abnormal oil quality events, the responsible parties in the traceability results, and online experts to the online conference room;

[0012] Based on abnormal oil quality events and traceability results, a visual service processing model is built and continuously transmitted to the online conference room;

[0013] When a first meeting record generated in the online conference room within the first time period meets the meeting record condition, generating a public perspective creation condition based on the first meeting record;

[0014] In the second time period, the model screen of the public perspective viewing visualization service processing model created based on the public perspective creation condition is continuously transmitted into the online conference room;

[0015] Determining applicable knowledge screening conditions based on a second meeting record generated in the online meeting room within a second time period;

[0016] Based on the applicable knowledge screening conditions, the applicable knowledge is screened out from the service processing knowledge base;

[0017] Representing the applicable knowledge in a visualization service processing model, acquiring the representation area, and continuously transmitting it into the online conference room during a third time period;

[0018] Service processing strategies to obtain decision input from influencers, responsible parties and online experts;

[0019] Based on the service processing strategy, provide service processing for abnormal oil quality events;

[0020] The first time period is a time period after the influencing party, the responsible party and the online expert connect to the online conference room and any time period is equal to the first time period threshold;

[0021] The second time period is a time period after the first time period and adjacent to the first time period, the time period being equal to the second time period threshold;

[0022] The third time period is a time period after the second time period and adjacent to the second time period, and the duration of the time period is a third duration threshold.

[0023] Preferably, the meeting record conditions include:

[0024] The semantic set formed by the semantics of each first target record matches the standard semantic set of the feature description vector; the first target record is a first record screening template based on the feature description vector of the first meeting record, and is screened from the first meeting record.

[0025] Preferably, generating the public perspective creation conditions based on the first meeting record includes:

[0026] Based on the second record screening template of the standard semantic set, a plurality of second target records are screened out from the first meeting record;

[0027] Associating the semantically relevant element search template of each second target record with the corresponding second target record;

[0028] According to the order in which the second target records are generated in the first meeting record, traverse the second target records in sequence;

[0029] During each traversal, based on the related element search template associated with the traversed second target record, the related elements are searched out from the visualization service processing model;

[0030] The conditions for generating a public perspective include:

[0031] The public perspective contains N sub-perspectives; N is the total number of second target records;

[0032] When switching to each sub-perspective to view the visualization service processing model, the order of the related elements appearing in each sub-perspective is the same as the order in which the related elements are searched;

[0033] The view overlap between any two sub-views is greater than or equal to the overlap threshold.

[0034] Preferably, determining the applicable knowledge screening condition based on the second meeting record generated in the online meeting room during the second time period includes:

[0035] Matching the multiple semantics of the second conference record with the multiple trigger semantics one by one;

[0036] When the match is met, a template is generated based on the conditions of the triggering semantics that match the match, and applicable knowledge screening conditions are generated according to the semantics of the second conference record.

[0037] An oil product quality traceability service management method provided by an embodiment of the present invention includes:

[0038] Monitor abnormal oil quality events in the oil supply chain;

[0039] Based on the oil quality traceability database stored on the blockchain, oil quality traceability is carried out according to abnormal oil quality events and traceability results are obtained;

[0040] Based on the service processing knowledge base and according to the traceability results, online experts are assisted in providing service processing for abnormal oil quality incidents.

[0041] Preferably, the service processing knowledge base is used to assist online experts in performing service processing on abnormal oil quality events according to the traceability results, including:

[0042] Connect the parties affected by abnormal oil quality events, the responsible parties in the traceability results, and online experts to the online conference room;

[0043] Based on abnormal oil quality events and traceability results, a visual service processing model is built and continuously transmitted to the online conference room;

[0044] When a first meeting record generated in the online conference room within the first time period meets the meeting record condition, generating a public perspective creation condition based on the first meeting record;

[0045] In the second time period, the model screen of the public perspective viewing visualization service processing model created based on the public perspective creation condition is continuously transmitted into the online conference room;

[0046] Determining applicable knowledge screening conditions based on a second meeting record generated in the online meeting room within a second time period;

[0047] Based on the applicable knowledge screening conditions, the applicable knowledge is screened out from the service processing knowledge base;

[0048] Representing the applicable knowledge in a visualization service processing model, acquiring the representation area, and continuously transmitting it into the online conference room during a third time period;

[0049] Service processing strategies to obtain decision input from influencers, responsible parties and online experts;

[0050] Based on the service processing strategy, provide service processing for abnormal oil quality events;

[0051] The first time period is a time period after the influencing party, the responsible party and the online expert connect to the online conference room and any time period is equal to the first time period threshold;

[0052] The second time period is a time period after the first time period and adjacent to the first time period, the time period being equal to the second time period threshold;

[0053] The third time period is a time period after the second time period and adjacent to the second time period, and the duration of the time period is a third duration threshold.

[0054] Preferably, the meeting record conditions include:

[0055] The semantic set formed by the semantics of each first target record matches the standard semantic set of the feature description vector; the first target record is a first record screening template based on the feature description vector of the first meeting record, and is screened from the first meeting record.

[0056] Preferably, generating the public perspective creation conditions based on the first meeting record includes:

[0057] Based on the second record screening template of the standard semantic set, a plurality of second target records are screened out from the first meeting record;

[0058] Associating the semantically relevant element search template of each second target record with the corresponding second target record;

[0059] According to the order in which the second target records are generated in the first meeting record, traverse the second target records in sequence;

[0060] During each traversal, based on the related element search template associated with the traversed second target record, the related elements are searched out from the visualization service processing model;

[0061] The conditions for generating a public perspective include:

[0062] The public perspective contains N sub-perspectives; N is the total number of second target records;

[0063] When switching to each sub-perspective to view the visualization service processing model, the order of the related elements appearing in each sub-perspective is the same as the order in which the related elements are searched;

[0064] The view overlap between any two sub-views is greater than or equal to the overlap threshold.

[0065] Preferably, determining the applicable knowledge screening condition based on the second meeting record generated in the online meeting room during the second time period includes:

[0066] Matching the multiple semantics of the second conference record with the multiple trigger semantics one by one;

[0067] When the match is met, a template is generated based on the conditions of the triggering semantics that match the match, and applicable knowledge screening conditions are generated according to the semantics of the second conference record.

[0068] Other features and advantages of the present invention will be described in the following description, and partly become apparent from the description, or understood by practicing the present invention. The purpose and other advantages of the present invention can be realized and obtained by the structures particularly pointed out in the written description and the accompanying drawings.

[0069] The technical solution of the present invention is further described in detail below through the accompanying drawings and embodiments. BRIEF DESCRIPTION OF THE DRAWINGS

[0070] The accompanying drawings are used to provide a further understanding of the present invention and constitute a part of the specification. Together with the embodiments of the present invention, they are used to explain the present invention and do not constitute a limitation of the present invention. In the accompanying drawings:

[0071] Figure 1 A schematic diagram of an oil product quality traceability service management platform in an embodiment of the present invention;

[0072] Figure 2 It is a schematic diagram of an oil product quality traceability service management method in an embodiment of the present invention. DETAILED DESCRIPTION

[0073] The preferred embodiments of the present invention are described below in conjunction with the accompanying drawings. It should be understood that the preferred embodiments described herein are only used to illustrate and explain the present invention, and are not used to limit the present invention.

[0074] The embodiment of the present invention provides an oil quality traceability service management platform, such as Figure 1 As shown, including:

[0075] Monitoring module 1, used to monitor abnormal oil quality events in the oil supply chain;

[0076] Traceability module 2 is used to trace the oil quality based on the oil quality traceability database stored on the blockchain and obtain the traceability results according to the abnormal oil quality events;

[0077] Service module 3 is used to assist online experts in handling abnormal oil quality events based on the service processing knowledge base and the traceability results.

[0078] The oil supply chain refers to the link from the oil supplier to the oil user. The oil quality abnormality event refers to the event that the oil user uses the oil products provided by the oil supplier and the oil quality abnormality occurs. The oil quality traceability library is stored on the blockchain. The oil quality traceability library records the multimodal information of the oil supply from the oil supplier to the oil user, such as: the quality inspection report of the oil product before leaving the factory, the oil transportation route, the logistics company responsible for the oil transportation, etc. The blockchain has the characteristic of being able to tamper with information at will. The oil quality traceability library is stored on it to improve the accuracy and credibility of traceability using the library. Based on the oil quality The quality traceability database conducts oil quality traceability based on abnormal oil quality events, and searches the above-mentioned multimodal information related to abnormal oil quality events from the oil quality traceability database as the traceability result; the service processing knowledge base contains a large amount of service processing knowledge, which is the knowledge that indicates how to perform service processing on abnormal oil quality events, and can be the historical experience information of managers on how to perform service processing on different abnormal oil quality events, etc.; based on the service processing knowledge base, according to the traceability results, assist online experts in performing service processing on abnormal oil quality events.

[0079] This application monitors abnormal oil quality events in the oil supply chain. Based on the oil quality traceability library stored on the blockchain, it traces the oil quality according to the abnormal oil quality events, obtains the traceability results, and realizes automatic oil quality traceability. It also assists online experts in providing service processing for abnormal oil quality events based on the service processing knowledge base and the traceability results, thereby reducing labor costs and improving traceability efficiency.

[0080] In one embodiment, the service module assists online experts in performing service processing on abnormal oil quality events based on the service processing knowledge base and the traceability results, including:

[0081] The parties affected by the abnormal oil quality incident, the responsible parties in the traceability results and the online experts are connected to the online conference room; the parties affected by the abnormal oil quality incident are generally the affected oil users; the responsible parties in the traceability results are generally the oil suppliers, oil transportation logistics companies, etc.; the online experts are experts who manage the oil quality traceability services; the three parties are connected to the online conference room, and they can hold online meetings;

[0082] Based on the abnormal oil quality events and traceability results, a visualization service processing model is constructed and continuously transmitted to the online conference room; the visualization service processing model can visualize the abnormal oil quality events and traceability results. When constructed, the abnormal oil quality events and traceability results can be displayed on the city map model. For example, if the abnormal oil quality event is that the lubricating oil of the operating equipment B at location A has a poor lubrication effect, then the map area corresponding to location A on the city map model is marked with the information that the lubricating oil of the operating equipment B has a poor lubrication effect. For another example, if the traceability result is that the logistics transport vehicle of logistics company C does not meet the transportation conditions, then the map area corresponding to the company address of logistics company C on the map model is marked with the information that the logistics transport vehicle does not meet the transportation conditions. After the visualization service processing model is continuously transmitted to the online conference room, the three parties in the online conference room can continuously view the visualization service processing model;

[0083] When the first meeting record generated in the online conference room within the first time period meets the meeting record condition, a public perspective creation condition is generated based on the first meeting record; when the first meeting record meets the meeting record condition, it means that the three parties in the online conference room need to use the visualization service processing model to make a service processing decision for the abnormal oil quality event. At this time, a public perspective creation condition is generated based on the first meeting record;

[0084] In the second time period, the model screen of the public perspective viewing visualization service processing model created based on the public perspective creation condition is continuously transmitted into the online conference room; thereafter, the model screen of the public perspective viewing visualization service processing model created based on the public perspective creation condition is continuously transmitted into the online conference room, and the three parties in the online conference room can continuously view the model screen; there is no need for the three parties in the online conference room to operate the visualization service processing model by themselves, the system can adaptively create the most suitable public perspective and transmit the model screen, thereby improving the user experience and the efficiency of the three parties in the online conference room in making service processing decisions for abnormal oil quality events;

[0085] Based on the second meeting record generated in the online conference room during the second time period, the applicable knowledge screening condition is determined; when the three parties in the online conference room view the model screen during the second time period, they will discuss a specific service processing decision. Therefore, based on the second meeting record, the applicable knowledge screening condition can be determined, and the applicable knowledge screening condition is a condition for screening out the knowledge reflected in the discussion of the specific service processing decision that is applicable to assisting the three parties in making a service processing decision;

[0086] Based on the applicable knowledge screening conditions, the applicable knowledge is screened out from the service processing knowledge base;

[0087] The applicable knowledge is represented in the visualization service processing model, a representation area is obtained, and the representation area is continuously transmitted into the online conference room within the third time period; when the applicable knowledge is represented in the visualization service processing model, its representation area can indicate how the online experts make service processing decisions for abnormal oil quality events, for example: if the applicable knowledge is that the oil transportation logistics party compensates for all losses of the oil user end, then the representation area after being represented in the visualization service processing model is a display area for information indicating that the oil transportation logistics party compensates for all losses of the oil user end; the representation area is continuously transmitted into the online conference room within the third time period so that the three parties can continuously view it;

[0088] Obtain the service processing strategy from the decision input of the influencing party, the responsible party and the online experts; the influencing party, the responsible party and the online experts finally make a decision and input the service processing strategy;

[0089] Based on the service processing strategy, provide service processing for abnormal oil quality events;

[0090] The first time period is a time period after the influencing party, the responsible party and the online expert access the online conference room, and any time period is equal to the first time threshold; the first time threshold may be, for example, 300 seconds;

[0091] The second time period is a time period after the first time period and adjacent to the first time period, and the duration of which is equal to the second time threshold; the second time threshold may be, for example, 100 seconds;

[0092] The third time period is a time period after the second time period and adjacent to the second time period, and the duration is a third time threshold, which may be, for example, 50 seconds.

[0093] In one embodiment, the conference record conditions include:

[0094] The semantic set formed by the semantics of each first target record matches the standard semantic set of the feature description vector; the first target record is a first record screening template based on the feature description vector of the first meeting record, and is screened from the first meeting record.

[0095] The feature description vector of the first meeting record is constructed in vector form by using features such as the number of meeting records of the first meeting record and the time interval between different meeting records generated two by two. The feature description vector is preset with a first record screening template. Based on the first record screening template, the feature description vector can be screened out from the first meeting record to identify the first target record whose feature reflections may represent the three parties in the online conference room who need to use the visualization service processing model to make service processing decisions for abnormal oil quality events. For example, the feature description vector is constructed with the features that the number of meeting records is 3 and the time intervals between different meeting records generated two by two are 30 seconds and 50 seconds respectively, which means that the three meeting records are three discussion stages. Different discussion stages may represent the meeting records that the three parties in the online conference room need to use the visualization service processing model to make service processing decisions for abnormal oil quality events. In this case, all the meeting records in the first meeting record will be The meeting record is taken as the first target record; the standard semantic set of the feature description vector is formed by multiple semantics that reflect that the three parties in the online conference room need to use the visualization service processing model to make service processing decisions for abnormal oil quality events. When the semantic sets formed by the semantics of each of the first target records match the standard semantic set, it means that the three parties in the online conference room need to use the visualization service processing model to make service processing decisions for abnormal oil quality events. For example: the features constructed into the feature description vector are that the number of meeting records is 3, and the time intervals between different meeting records generated two by two are 30 seconds and 50 seconds respectively. Then the standard semantic set of the feature description vector is that the semantics are "first understand the abnormal situation of the oil product", "then look at the traceability results", and "finally make a decision"; therefore, the meeting record condition is set. When the first meeting record meets the requirements, it means that the three parties in the online conference room need to use the visualization service processing model to make service processing decisions for abnormal oil quality events.

[0096] In one embodiment, generating a public perspective creation condition based on the first meeting record includes:

[0097] Based on the second record screening template of the standard semantic set, a plurality of second target records are screened out from the first meeting record;

[0098] Associating the semantically relevant element search template of each second target record with the corresponding second target record;

[0099] According to the order in which the second target records are generated in the first meeting record, traverse the second target records in sequence;

[0100] During each traversal, based on the related element search template associated with the traversed second target record, the related elements are searched out from the visualization service processing model;

[0101] The conditions for generating a public perspective include:

[0102] The public perspective contains N sub-perspectives; N is the total number of second target records;

[0103] When switching to each sub-perspective to view the visualization service processing model, the order of the related elements appearing in each sub-perspective is the same as the order in which the related elements are searched;

[0104] The view overlap between any two sub-views is greater than or equal to the overlap threshold.

[0105] The second record screening template of the standard semantic set is a template for screening out the second target records that may reflect the content that the three parties in the online conference room want to view. For example, if the semantics in the standard semantic set are "first understand the abnormal situation of the oil product", "then look at the traceability results", and "finally make a decision", then the second record screening template is to screen out the meeting records in the first meeting record that match the semantics in the standard semantic set after the preset threshold (for example: 3) as the second target record; the related element search template of the semantics of each second target record is a template for searching out related elements related to the semantics. For example, if the semantics is "look at the current oil product quality inspection report", then the related element search template is to search for the current oil product quality inspection report. test report; the overlap threshold can be, for example, 40%; when switching to each sub-perspective to view the visualization service processing model in turn, the order of related elements that appear in each sub-perspective is the same as the order in which the related elements are searched, so that the three parties in the online conference room can quickly know that the system is guiding the viewing according to the first meeting record it generates when viewing the model screen, so as to quickly get assistance; the perspective overlap between any two sub-perspectives is greater than or equal to the overlap threshold, which can minimize the difference between different sub-perspectives, so that the three parties in the online conference room can see the overlapping areas of different sub-perspectives when viewing the model screen, which is helpful for the three parties to make a decision on the abnormal oil quality incident.

[0106] In one embodiment, determining the applicable knowledge screening condition based on the second meeting record generated in the online meeting room within the second time period includes:

[0107] Matching the multiple semantics of the second conference record with the multiple trigger semantics one by one;

[0108] When the match is met, a template is generated based on the conditions of the triggering semantics that match the match, and applicable knowledge screening conditions are generated according to the semantics of the second conference record.

[0109] The trigger semantics presets a conditional generation template. For example, if the trigger semantics is "punish the oil transportation and logistics party", the conditional generation template is a template for generating applicable knowledge that indicates how to punish the oil transportation and logistics party.

[0110] The embodiment of the present invention provides a method for managing oil quality traceability services, such as Figure 2 As shown, including:

[0111] S1. Monitor abnormal oil quality events in the oil supply chain;

[0112] S2. Based on the oil quality traceability database stored on the blockchain, oil quality traceability is performed according to abnormal oil quality events to obtain traceability results;

[0113] S3. Based on the service processing knowledge base and according to the traceability results, assist online experts in handling abnormal oil quality incidents.

[0114] Based on the service processing knowledge base, according to the traceability results, online experts are assisted to perform service processing on abnormal oil quality events, including:

[0115] Connect the parties affected by abnormal oil quality events, the responsible parties in the traceability results, and online experts to the online conference room;

[0116] Based on abnormal oil quality events and traceability results, a visual service processing model is built and continuously transmitted to the online conference room;

[0117] When a first meeting record generated in the online conference room within the first time period meets the meeting record condition, generating a public perspective creation condition based on the first meeting record;

[0118] In the second time period, the model screen of the public perspective viewing visualization service processing model created based on the public perspective creation condition is continuously transmitted into the online conference room;

[0119] Determining applicable knowledge screening conditions based on a second meeting record generated in the online meeting room within a second time period;

[0120] Based on the applicable knowledge screening conditions, the applicable knowledge is screened out from the service processing knowledge base;

[0121] Representing the applicable knowledge in a visualization service processing model, acquiring the representation area, and continuously transmitting it into the online conference room during a third time period;

[0122] Service processing strategies to obtain decision input from influencers, responsible parties and online experts;

[0123] Based on the service processing strategy, provide service processing for abnormal oil quality events;

[0124] The first time period is a time period after the influencing party, the responsible party and the online expert connect to the online conference room and any time period is equal to the first time period threshold;

[0125] The second time period is a time period after the first time period and adjacent to the first time period, the time period being equal to the second time period threshold;

[0126] The third time period is a time period after the second time period and adjacent to the second time period, and the duration of the time period is a third duration threshold.

[0127] The meeting record conditions include:

[0128] The semantic set formed by the semantics of each first target record matches the standard semantic set of the feature description vector; the first target record is a first record screening template based on the feature description vector of the first meeting record, and is screened from the first meeting record.

[0129] The generating of the public perspective creation condition based on the first meeting record includes:

[0130] Based on the second record screening template of the standard semantic set, a plurality of second target records are screened out from the first meeting record;

[0131] Associating the semantically relevant element search template of each second target record with the corresponding second target record;

[0132] According to the order in which the second target records are generated in the first meeting record, traverse the second target records in sequence;

[0133] During each traversal, based on the related element search template associated with the traversed second target record, the related elements are searched out from the visualization service processing model;

[0134] The conditions for generating a public perspective include:

[0135] The public perspective contains N sub-perspectives; N is the total number of second target records;

[0136] When switching to each sub-perspective to view the visualization service processing model, the order of the related elements appearing in each sub-perspective is the same as the order in which the related elements are searched;

[0137] The view overlap between any two sub-views is greater than or equal to the overlap threshold.

[0138] The determining of the applicable knowledge screening condition based on the second meeting record generated in the online meeting room during the second time period includes:

[0139] Matching the multiple semantics of the second conference record with the multiple trigger semantics one by one;

[0140] When the match is met, a template is generated based on the conditions of the triggering semantics that match the match, and applicable knowledge screening conditions are generated according to the semantics of the second conference record.

[0141] Obviously, those skilled in the art can make various changes and modifications to the present invention without departing from the spirit and scope of the present invention. Thus, if these modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include these modifications and variations.

Claims

1. An oil product quality traceability service management platform, characterized in that: include: Monitoring module, used to monitor abnormal oil quality events in the oil supply chain; The traceability module is used to trace the oil quality based on the oil quality traceability database stored on the blockchain and obtain the traceability results according to abnormal oil quality events; The service module is used to assist online experts in handling abnormal oil quality events based on the service processing knowledge base and traceability results.

2. The oil product quality traceability service management platform according to claim 1, characterized in that: The service module is based on the service processing knowledge base and assists online experts in handling abnormal oil quality events according to the traceability results, including: Connect the parties affected by abnormal oil quality events, the responsible parties in the traceability results, and online experts to the online conference room; Based on abnormal oil quality events and traceability results, a visual service processing model is built and continuously transmitted to the online conference room; When a first meeting record generated in the online conference room within the first time period meets the meeting record condition, generating a public perspective creation condition based on the first meeting record; In the second time period, the model screen of the public perspective viewing visualization service processing model created based on the public perspective creation condition is continuously transmitted into the online conference room; Determining applicable knowledge screening conditions based on a second meeting record generated in the online meeting room within a second time period; Based on the applicable knowledge screening conditions, the applicable knowledge is screened out from the service processing knowledge base; Representing the applicable knowledge in a visualization service processing model, acquiring the representation area, and continuously transmitting it into the online conference room during a third time period; Service processing strategies to obtain decision input from influencers, responsible parties and online experts; Based on the service processing strategy, provide service processing for abnormal oil quality events; The first time period is a time period after the influencing party, the responsible party and the online expert connect to the online conference room and any time period is equal to the first time period threshold; The second time period is a time period after the first time period and adjacent to the first time period, the time period being equal to the second time period threshold; The third time period is a time period after the second time period and adjacent to the second time period, and the duration of the time period is a third duration threshold.

3. The oil product quality traceability service management platform according to claim 2, characterized in that: The meeting record conditions include: The semantic set formed by the semantics of each first target record matches the standard semantic set of the feature description vector; the first target record is a first record screening template based on the feature description vector of the first meeting record, and is screened from the first meeting record.

4. The oil product quality traceability service management platform according to claim 3, characterized in that: The generating of the public perspective creation condition based on the first meeting record includes: Based on the second record screening template of the standard semantic set, a plurality of second target records are screened out from the first meeting record; Associating the semantically relevant element search template of each second target record with the corresponding second target record; According to the order in which the second target records are generated in the first meeting record, traverse the second target records in sequence; During each traversal, based on the related element search template associated with the traversed second target record, the related elements are searched out from the visualization service processing model; The conditions for generating a public perspective include: The public perspective contains N sub-perspectives; N is the total number of second target records; When switching to each sub-perspective to view the visualization service processing model, the order of the related elements appearing in each sub-perspective is the same as the order in which the related elements are searched; The view overlap between any two sub-views is greater than or equal to the overlap threshold.

5. The oil product quality traceability service management platform according to claim 3, characterized in that: The determining of the applicable knowledge screening condition based on the second meeting record generated in the online meeting room during the second time period includes: Matching the multiple semantics of the second conference record with the multiple trigger semantics one by one; When the match is met, a template is generated based on the conditions of the triggering semantics that match the match, and applicable knowledge screening conditions are generated according to the semantics of the second conference record.

6. A method for managing oil product quality traceability services, characterized in that: include: Monitor abnormal oil quality events in the oil supply chain; Based on the oil quality traceability database stored on the blockchain, oil quality traceability is carried out according to abnormal oil quality events and traceability results are obtained; Based on the service processing knowledge base and according to the traceability results, online experts are assisted in providing service processing for abnormal oil quality incidents.

7. The oil product quality traceability service management method according to claim 6, characterized in that: Based on the service processing knowledge base, according to the traceability results, online experts are assisted to perform service processing on abnormal oil quality events, including: Connect the parties affected by abnormal oil quality events, the responsible parties in the traceability results, and online experts to the online conference room; Based on abnormal oil quality events and traceability results, a visual service processing model is built and continuously transmitted to the online conference room; When a first meeting record generated in the online conference room within the first time period meets the meeting record condition, generating a public perspective creation condition based on the first meeting record; In the second time period, the model screen of the public perspective viewing visualization service processing model created based on the public perspective creation condition is continuously transmitted into the online conference room; Determining applicable knowledge screening conditions based on a second meeting record generated in the online meeting room within a second time period; Based on the applicable knowledge screening conditions, the applicable knowledge is screened out from the service processing knowledge base; Representing the applicable knowledge in a visualization service processing model, acquiring the representation area, and continuously transmitting it into the online conference room during a third time period; Service processing strategies to obtain decision input from influencers, responsible parties and online experts; Based on the service processing strategy, provide service processing for abnormal oil quality events; The first time period is a time period after the influencing party, the responsible party and the online expert connect to the online conference room and any time period is equal to the first time period threshold; The second time period is a time period after the first time period and adjacent to the first time period, the time period being equal to the second time period threshold; The third time period is a time period after the second time period and adjacent to the second time period, and the duration of the time period is a third duration threshold.

8. The oil product quality traceability service management method according to claim 7, characterized in that: The meeting record conditions include: The semantic set formed by the semantics of each first target record matches the standard semantic set of the feature description vector; the first target record is a first record screening template based on the feature description vector of the first meeting record, and is screened from the first meeting record.

9. The oil product quality traceability service management method according to claim 8, characterized in that: The generating of the public perspective creation condition based on the first meeting record includes: Based on the second record screening template of the standard semantic set, a plurality of second target records are screened out from the first meeting record; Associating the semantically relevant element search template of each second target record with the corresponding second target record; According to the order in which the second target records are generated in the first meeting record, traverse the second target records in sequence; During each traversal, based on the related element search template associated with the traversed second target record, the related elements are searched out from the visualization service processing model; The conditions for generating a public perspective include: The public perspective contains N sub-perspectives; N is the total number of second target records; When switching to each sub-perspective to view the visualization service processing model, the order of the related elements appearing in each sub-perspective is the same as the order in which the related elements are searched; The view overlap between any two sub-views is greater than or equal to the overlap threshold.

10. The oil product quality traceability service management method according to claim 8, characterized in that: The determining of the applicable knowledge screening condition based on the second meeting record generated in the online meeting room during the second time period includes: Matching the multiple semantics of the second conference record with the multiple trigger semantics one by one; When the match is met, a template is generated based on the conditions of the triggering semantics that match the match, and applicable knowledge screening conditions are generated according to the semantics of the second conference record.

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