Hotel reception comprehensive virtual simulation experiment method, system, medium and equipment
Through the actual combat scene of the hotel through the virtual simulation experimental system, the problem of low hotel training efficiency was solved, and the personalization, sceneization, and processing training of hotel interns were realized, and the training efficiency and coverage were improved.
Patent Information
- Application Number
- CN202411468055.5
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-10-21
- Publication Date
- 2025-01-28
AI Technical Summary
The hotel industry relies on traditional field training in training for interns and new employees, resulting in inefficiency in training, especially because international hotels have high requirements for employees' professional abilities and limited internship quotas, which cannot provide sufficient services for most hotel management students. Practical training opportunities.
Provide a hotel reception comprehensive virtual emotional experience method, simulate the real hotel actual combat scene and test through the virtual simulation experiment system, including obtaining the identity information of the internship students, matching target customers, designing simulation testing processes, simulation reception, evaluation score and generating Experimental report.
Realized the virtual simulation training and evaluation of hotel interns to personalize, scene -based, and processed, and can provide sufficient training opportunities for large -scale hotel interns, covering systematic training from basic knowledge to comprehensive application capabilities, and improved. Training efficiency of hotel management.
Smart Images
Figure CN119379495A_ABST
Abstract
Description
Technical Field
[0001] The present application relates to the field of virtual simulation technology, and in particular to a comprehensive virtual simulation experiment method, system, medium and equipment for hotel reception. Background Art
[0002] In the hotel industry, high-quality customer service is one of the keys to successful operations. The quality of customer service directly affects customer satisfaction and the overall reputation of the hotel. Therefore, the training and evaluation of hotel service personnel, especially the training of interns, is of great significance.
[0003] At present, the hotel industry mainly relies on traditional on-site training methods for the training of interns and new employees, including face-to-face teaching, role-playing and direct guidance on site. However, some branded international hotel reception positions have high standards for employee professional ability. For example, those who do not have proficient English communication skills and platform software operation skills are not allowed to work directly. However, the internship quotas of these hotels are very limited, and they cannot provide sufficient practical training opportunities for most hotel management students, resulting in low training efficiency in hotel management. Summary of the invention
[0004] The present application provides a comprehensive virtual simulation experiment method, system, medium and equipment for hotel reception, which can simulate real hotel actual combat scenarios and tests through the virtual simulation experiment system, thereby improving the training efficiency of hotel management.
[0005] In a first aspect, the present application provides a hotel reception comprehensive virtual simulation experiment method, the method comprising: Acquire identity information of interns who are doing virtual internship in a target hotel, and match multiple target customers of different categories based on the identity information; Obtaining a simulation test process corresponding to each of the target customers, wherein the simulation test process includes a baseline test, a practice test, and an assessment test; Obtain the target test score of the intern for the simulated reception based on the simulated test process, and generate a corresponding experimental report for the intern based on the target test score.
[0006] By adopting the above technical solution, target customers are matched by obtaining the identity information of interns, and the simulation test process for obtaining matched target customers includes baseline test, practice test and assessment test, as well as obtaining the scores of interns in these tests and generating experimental reports, personalized, scenario-based and process-based virtual simulation training and evaluation of hotel interns are achieved. This method is not limited to physical scenarios and can provide sufficient training opportunities for a large number of hotel interns, covering systematic training from basic knowledge to comprehensive application capabilities, so that interns can simulate real hotel actual combat scenarios and tests through the virtual simulation experiment system, thereby improving the training efficiency of hotel management.
[0007] Optionally, the step of obtaining identity information of interns who are doing virtual internship in the target hotel and matching multiple target customers of different categories based on the identity information includes: Obtaining login information of the intern student, wherein the login information includes a user name and a password; Verify the validity of the login information, and obtain the student grade corresponding to the user name after the verification is passed; Based on the student grades, a plurality of target customers of different categories are selected from a preset customer category library.
[0008] By adopting the above technical solution, the login information of the interns is obtained, the login information is verified, and the corresponding student grade is obtained according to the verified user name. Then, based on the student grade, multiple target customers of different categories are selected from the preset customer category library, thereby matching personalized target customers for different interns and conducting differentiated virtual simulation training.
[0009] Optionally, obtaining the simulation test process corresponding to each target customer includes: Obtain a baseline test and a practice test corresponding to the target hotel; Based on the category of the target customer, corresponding simulated reception scenarios are retrieved from a preset customer scenario library, each of the simulated reception scenarios including at least one reception assessment; Generating an assessment test corresponding to the target customer in combination with each of the reception assessments; The baseline test, the practice test and the assessment test are integrated into a simulation test process in sequence.
[0010] By adopting the above technical solution, by obtaining the corresponding baseline test and practice test of the target hotel, and calling up the corresponding simulated reception scenarios from the preset customer scenario library according to the categories of different target customers, each scenario contains at least one reception assessment, and these assessments are integrated to generate the assessment test for the target customers, and then the baseline test, practice test and assessment test are integrated into a complete simulation test process, which realizes the design of personalized and scenario-based test processes for different customer categories, covering comprehensive training from basic knowledge to comprehensive application capabilities.
[0011] Optionally, obtaining a target test score of the intern student for the simulated reception based on the simulated test process includes: Obtaining a baseline test result of the intern based on the baseline test and a practice test result based on the practice test; Generate practice feedback information based on the baseline test result and the practice test result; When an instruction for the intern to select an assessment test based on the practice feedback information is obtained, obtaining an assessment result of the intern based on the assessment test; When an instruction is obtained that the intern student chooses to retest based on the practice feedback information, the steps of obtaining the intern student's baseline test results based on the baseline test and the practice test results based on the practice test are re-executed until the intern student completes the assessment test and obtains the assessment result; A target test score is generated based on the baseline test result, the practice test result and the assessment result.
[0012] By adopting the above technical solution, the practice feedback information is generated by obtaining the results of the interns' baseline test and practice test in the simulation test process. If the interns choose the assessment test, their assessment results are obtained. If they choose to retest, the baseline test and practice test are repeated in a cycle until the assessment test is completed. Finally, based on the test results of the baseline, practice and assessment, the interns' target test scores are generated, realizing a circular training process with verification feedback, which allows interns to independently choose assessment or re-practice according to their own situation, avoiding the blindness of premature assessment and increasing the pertinence of training. At the same time, the generated target test scores can accurately reflect the reception service ability level of interns and provide a basis for subsequent personalized training.
[0013] Optionally, generating a target test score based on the baseline test result, the practice test result, and the assessment result includes: Calculate a basic score based on the baseline test result and the practice test result; Obtaining the assessment scores of the interns in the assessment results in various dimensions, performing weighted calculation on the assessment scores, and obtaining assessment scores, wherein the dimensions at least include theoretical knowledge, practical operation skills, communication and expression skills, and emergency response; The target test score is calculated based on the basic score and the assessment score.
[0014] By adopting the above technical solution, by obtaining the basic scores of interns in the baseline test and practice test, and then obtaining the assessment scores of each dimension in the assessment results, these dimensions include key abilities such as theoretical knowledge, practical operation skills, communication and expression skills, and emergency handling, the assessment scores are weighted and calculated to obtain the assessment scores. Finally, the target test scores are generated based on the basic scores and the assessment scores. This method of generating target test scores can comprehensively reflect the interns' knowledge mastery, skill operation capabilities, and comprehensive level of coping with complex situations, and the evaluation results are more accurate and reliable.
[0015] Optionally, generating a lab report corresponding to the intern student based on the target test score includes: generating a radar chart of the internship student's ability according to the target test score; Determining the ability level and ability shortcomings of the intern student based on the ability radar chart; Based on the ability level and ability shortcoming, corresponding recommended learning materials are allocated from a preset learning resource library; Obtaining screenshots of key operations of the intern students in the simulation test process; The target test score, the ability level, the recommended learning materials and the key operation screenshots are integrated to generate an experimental report.
[0016] By adopting the above technical solution, the ability level, strengths and weaknesses of interns can be intuitively displayed by generating experimental reports, and an accurate assessment of the interns' abilities can be achieved. At the same time, the matching recommended learning materials can help interns improve their shortcomings in a targeted manner. The entire virtual simulation training process recorded by the operation screenshots is convenient for review and summary, which achieves effective guidance on interns' ability assessment and subsequent training, and can significantly improve the training effect of the comprehensive virtual simulation experimental method for hotel reception.
[0017] Optionally, the method further includes: Based on the target test score, new scenes corresponding to different difficulties are selected from a preset hotel scene library; Randomly implanting unexpected events into each of the new scenarios, wherein the type and frequency of the unexpected events are positively correlated with the target test score; Recording the performance scores of the interns in handling the emergencies in each of the new scenarios, and incorporating the performance scores into the calculation of a new round of target test scores; Based on the new target test score, the ability level of the intern is updated, and the steps of a new round of testing are executed repeatedly until the preset experimental duration is completed.
[0018] By adopting the above technical solution, a cyclical and step-by-step training process is achieved in which the difficulty and complexity of training scenarios are continuously improved according to the ability level of interns. As the ability improves, the difficulty of scenarios and events increases, avoiding rigid repetitive tasks in training. At the same time, the new performance scores are used as the basis for the new round of test scores, which can accurately reflect the growth of interns' abilities. Dynamic training that is adapted to the ability level of interns is achieved, which can significantly improve the training effect of the hotel reception comprehensive virtual simulation experiment method.
[0019] In a second aspect of the present application, a hotel reception comprehensive virtual simulation experiment system is provided, the system comprising: A target customer matching module is used to obtain the identity information of the interns who are doing virtual internship in the target hotel, and match multiple target customers of different categories based on the identity information; A test process determination module is used to obtain a simulation test process corresponding to each target customer, wherein the simulation test process includes a basic test, a practice test, and an assessment test; The simulation test module is used to obtain the target test score of the intern's simulated reception based on the simulation test process, and generate a corresponding experimental report for the intern based on the target test score.
[0020] In a third aspect of the present application, a computer storage medium is provided, wherein the computer storage medium stores a plurality of instructions, wherein the instructions are suitable for being loaded by a processor and executing the above method steps.
[0021] In a fourth aspect of the present application, an electronic device is provided, comprising: a processor and a memory; wherein the memory stores a computer program, and the computer program is suitable for being loaded by the processor and executing the above-mentioned method steps.
[0022] In summary, one or more technical solutions provided in the embodiments of the present application have at least the following technical effects or advantages: This application matches target customers by obtaining the identity information of interns. The simulation test process for obtaining matched target customers includes baseline tests, practice tests and assessment tests, as well as obtaining the scores of interns in these tests and generating experimental reports. This realizes personalized, scenario-based and process-based virtual simulation training and evaluation for hotel interns. This method is not limited to physical scenarios and can provide sufficient training opportunities for a large number of hotel interns, covering systematic training from basic knowledge to comprehensive application capabilities, so that interns can simulate real hotel actual combat scenarios and tests through the virtual simulation experiment system, thereby improving the training efficiency of hotel management. BRIEF DESCRIPTION OF THE DRAWINGS
[0023] Figure 1 It is a flowchart of a hotel reception comprehensive virtual simulation experiment method provided by an embodiment of the present application; Figure 2 is an exemplary bottom-line test schematic diagram provided in an embodiment of the present application; Figure 3 is an exemplary practice test schematic diagram provided in an embodiment of the present application; Figure 4 is an exemplary test diagram provided in an embodiment of the present application; Figure 5 It is a module schematic diagram of a hotel reception comprehensive virtual simulation experiment system provided by an embodiment of the present application; Figure 6 It is a structural schematic diagram of an electronic device provided in an embodiment of the present application.
[0024] Description of reference numerals: 600, electronic device; 601, processor; 602, communication bus; 603, user interface; 604, network interface; 605, memory. DETAILED DESCRIPTION
[0025] In order to enable technicians in this field to better understand the technical solutions in this specification, the technical solutions in the embodiments of this specification will be clearly and completely described below in conjunction with the drawings in the embodiments of this specification. Obviously, the described embodiments are only part of the embodiments of this application, not all of the embodiments.
[0026] In the description of the embodiments of the present application, words such as "for example" or "for example" are used to indicate examples, illustrations or explanations. Any embodiment or design described as "for example" or "for example" in the embodiments of the present application should not be interpreted as being more preferred or more advantageous than other embodiments or designs. Specifically, the use of words such as "for example" or "for example" is intended to present related concepts in a specific way.
[0027] In the description of the embodiments of the present application, the meaning of the term "multiple" refers to two or more. For example, multiple systems refer to two or more systems, and multiple screen terminals refer to two or more screen terminals. In addition, the terms "first" and "second" are used for descriptive purposes only and cannot be understood as indicating or implying relative importance or implicitly indicating the indicated technical features. Thus, the features defined as "first" and "second" may explicitly or implicitly include one or more of the features. The terms "include", "comprise", "have" and their variations all mean "including but not limited to", unless otherwise specifically emphasized.
[0028] The following will provide a clear and complete description of the technical solutions in the embodiments of the present application in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, rather than all of the embodiments.
[0029] Please refer to Figure 1 , a flowchart of a hotel reception comprehensive virtual simulation experiment method is proposed. The method can be implemented by a computer program, can be implemented by a single-chip microcomputer, or can be run on a hotel reception comprehensive virtual simulation experiment system. The computer program can be integrated in a computer device or can be run as an independent tool application. Specifically, the method includes steps 10 to 30, and the above steps are as follows: Step 10: Obtain the identity information of the interns who are doing virtual internship in the target hotel, and match multiple different categories of target customers based on the identity information.
[0030] In the embodiment of the present application, the target hotel refers to a specific hotel environment simulated in a virtual simulation system. The virtual hotel has a complete organizational structure, management system, and operation process, and is used to provide interns with a nearly real working environment. The target hotel may have a preset star rating, scale, and characteristics to meet training needs at different levels.
[0031] Interns refer to interns who use this virtual simulation system for hotel reception training. They are usually students majoring in hotel management or people who need to receive hotel reception training. These interns use the system to simulate real hotel work scenes to learn and practice various hotel reception skills. The identity information of interns refers to the relevant data used to identify and manage the identities of interns in the system.
[0032] Target customers refer to simulated customers in the virtual simulation system who provide interns with opportunities to practice reception. These target customers have different characteristics and needs and are used to test the reception capabilities of interns in various situations. Target customers may include but are not limited to: customers of different nationalities and cultural backgrounds, business travelers, families on vacation, VIP customers, customers with special needs (such as the disabled, the elderly, etc.), group customers, etc.
[0033] Specifically, in the present embodiment, in order to provide personalized and targeted virtual internship experience, the system first needs to obtain the identity information of the interns who are doing virtual internship in the target hotel, which can be completed by requiring the interns to log in to the system. When logging in, it is necessary to enter the user name and password. After the system verifies the validity of the login information, it will retrieve the detailed identity information of the intern from the database according to the user name, including but not limited to the student number, affiliated college, major, grade and previous training experience. The purpose of obtaining identity information is to accurately assess the starting level and specific needs of the interns, so as to match them with suitable target customers. For example, students with internship experience may be given a higher initial grade, while students who have just started to contact the hotel industry will be given a lower initial grade. Based on this initial ability level, the system will select multiple different categories of target customers from the preset customer category library. The customer category library contains various types of virtual customers, such as business travelers, leisure vacation families, VIP customers, customers with special needs, etc.
[0034] Based on the above embodiment, as an optional embodiment, the step of obtaining the identity information of the interns who are doing virtual internship in the target hotel and matching multiple target customers of different categories based on the identity information may also include the following steps: Step 101: Obtain the login information of the intern student, which includes a user name and a password.
[0035] Specifically, the system requires interns to enter their username and password through the login interface. These two pieces of information constitute the basic login credentials. The username is usually associated with the intern's student ID or a specific system-assigned identifier, while the password is a private string set by the intern. The system uses encrypted transmission technology to ensure the security of these sensitive information during network transmission, and uses a hash algorithm to store passwords on the server side to further improve data security.
[0036] Step 102: Verify the validity of the login information, and obtain the student grade corresponding to the user name after the verification is passed.
[0037] Specifically, the system first verifies the username and password entered by the intern. This process uses multiple security mechanisms. The system will first check whether the username exists in the database. If it does, the entered password will be processed through the same encryption algorithm as the stored password, and then compared with the encrypted password stored in the database. To prevent brute force cracking, the system also sets a login attempt limit and an account lock mechanism. After verification, the system will immediately retrieve the student information associated with the username from the user database, the most critical of which is the student grade. The student grade is a comprehensive indicator that reflects the overall performance and progress of the intern in the virtual simulation experiment. It is calculated based on multiple factors, including but not limited to: previous simulation test scores, the number of experiments completed, the ability score to handle different types of customers, and performance data in specific situations. The system uses a preset algorithm to comprehensively calculate these factors to obtain a numerical student grade.
[0038] Step 103: Based on the student grades, multiple target customers of different categories are selected from a preset customer category library.
[0039] Specifically, the system uses an intelligent matching algorithm to match the level of interns with the difficulty level of customer categories. For example, for interns with lower levels, the system may give priority to relatively simple customer types, such as ordinary business travelers or leisure tourists; while for interns with higher levels, the system will introduce more challenging customer types, such as VIP customers with higher requirements or team customers with complex needs. This level-based selection mechanism ensures the adaptability of learning content, enabling interns to continuously improve their reception skills within an appropriate range of difficulty. In the matching process, the system not only considers difficulty matching, but also diversity and comprehensiveness. Usually, the system selects 3 to 5 different categories of target customers for each virtual internship to ensure that interns can experience a variety of reception scenarios in one internship. This diverse selection helps to cultivate the comprehensive capabilities of interns, enabling them to cope with various types of customers and situations that may be encountered.
[0040] Step 20: Obtain the simulation test process corresponding to each target customer. The simulation test process includes a baseline test, a practice test, and an assessment test.
[0041] Specifically, according to the target customer type selected previously, the corresponding simulation test process is called up from the preset test template library. Each simulation test process includes three stages: baseline test, practice test and assessment test. These three stages are closely linked to form a complete learning closed loop, providing interns with a step-by-step, shallow-to-deep learning path to ensure maximum learning effect.
[0042] The system first obtains the content of the baseline test. The baseline test is designed to assess the interns' initial cognition and handling ability of a specific type of target customer. It usually includes a series of basic theoretical knowledge questions and simple situational judgment questions, covering key knowledge points related to the target customer type. For example, for VIP customer types, the baseline test may include questions on high-end customer service standards, personalized demand identification, etc. The system will dynamically generate test content based on the characteristics of the target customer to ensure the pertinence and effectiveness of the test.
[0043] Next, the system obtains the content of the practice test. The practice test is the core part of the simulation test process. The system will select multiple simulated reception scenarios that match the target customer type from the practice scenario library. These scenarios cover the entire process from customer reception, demand analysis to problem solving. Each scenario is designed with multiple interactive nodes, and the interns need to make appropriate decisions and responses at these nodes. The system will record the interns' operations in real time and provide instant feedback to help students adjust and improve in time. Finally, the system obtains the content of the assessment test. The assessment test is a comprehensive assessment of the interns' learning outcomes. It usually includes one or more comprehensive simulated reception scenarios, requiring interns to independently complete the entire service process from customer reception to farewell. These scenarios will integrate various situations that have been practiced before, and add some new challenge elements, such as emergency handling, cross-cultural communication, etc., to comprehensively test the interns' adaptability and comprehensive quality, and integrate the baseline test, practice test and assessment test into the simulation test process in sequence.
[0044] Based on the above embodiment, as an optional embodiment, the step of obtaining the simulation test process corresponding to each target customer may further include the following steps: Step 201: Obtain the baseline test and practice test corresponding to the target hotel.
[0045] Specifically, obtaining the corresponding test and practice test of the target hotel is a key step in achieving personalized and targeted virtual internships. This process is designed to ensure that interns can learn and practice in an environment that matches the specific target hotel, thereby improving the authenticity and practicality of the internship. The system will first access the preset hotel database and retrieve the corresponding test and practice test content based on the previously determined target hotel information.
[0046] See also Figure 2 , is a schematic diagram of an exemplary baseline test provided in an embodiment of the present application; In the process of obtaining the baseline test, the system will consider the characteristics of the target hotel, such as star rating, scale, main customer groups and other factors. For example, for a high-star hotel with mainly business customers, the baseline test may focus on business reception etiquette, high-end customer service standards, meeting arrangements and other aspects. The system will dynamically combine a series of single-choice questions, multiple-choice questions and short-answer questions that match the characteristics of the target hotel from the question bank to form a comprehensive baseline test paper. For example, reference Figure 2 (a) is a schematic diagram of a multiple-choice question in an exemplary test, see Figure 2 (b) is a schematic diagram of multiple-choice questions in an exemplary baseline test.
[0047] See also Figure 3 , is a schematic diagram of an exemplary practice test provided in an embodiment of the present application; When obtaining practice test content, the system will pay more attention to practicality and scenario simulation. Based on the actual environment and operating characteristics of the target hotel, the system will select a series of matching simulated reception scenarios from the preset scenario library. These scenarios may include common situations such as customer reservations, check-in, check-out, complaint handling, and some unique situations specific to the target hotel, such as the introduction of special theme rooms, the arrangement of unique catering services, etc. Each scenario is designed with multiple interactive nodes, requiring interns to make decisions and operations in a virtual environment. The system will set corresponding scoring standards and feedback mechanisms based on the service processes and standards of the target hotel. For example, reference Figure 3 , which is a Chinese and English hotel introduction scenario for an exemplary practice test.
[0048] Step 202: Based on the category of the target customer, corresponding simulated reception scenarios are retrieved from a preset customer scenario library, each simulated reception scenario including at least one reception assessment.
[0049] Specifically, retrieving the corresponding simulated reception scenarios based on the target customer categories is a key step in building a real and diverse virtual internship environment. This process aims to provide interns with training scenarios that are highly similar to actual work, thereby improving the effectiveness and pertinence of the internship. The system will first access the preset customer scenario library based on the previously determined target customer categories, such as business travelers, leisure vacation families, or VIP customers. This scenario library contains a large number of reception scenarios corresponding to different customer types, each of which has been carefully designed to reflect the typical needs, behavioral characteristics, and possible problems encountered by such customers. For example, for the business traveler category, the system may retrieve scenarios including fast check-in, conference room reservation, and business center use; while for leisure vacation families, it may select scenarios such as family suite introduction, children's entertainment facilities use, and surrounding tourism information consultation. In each retrieved simulated reception scenario, the system will embed at least one reception assessment point, which is a specific assessment of the interns' reception ability, which may involve etiquette application, problem solving, communication skills, service processes, and other aspects.
[0050] Please refer to Figure 4 , is a schematic diagram of an exemplary assessment test provided in an embodiment of the present application; like Figure 4 As shown in the figure, the assessment test process can be divided into hotel introduction, reservation, check-in and check-out. For example, the current stage is the hotel reservation stage. When the call with the customer is connected, what should you say? The intern needs to answer in the answer box within the specified time.
[0051] Step 203: Generate an assessment test corresponding to the target customer in combination with each reception assessment.
[0052] Specifically, the reception assessment points are arranged and combined in the logical order of the actual reception process to obtain a complete assessment test. For example, for target customers of the business traveler type, the assessment test may start from booking confirmation, cover fast check-in, conference facility arrangement, room service request processing, and finally check-out and feedback collection. The system will ensure that the assessment test includes all key links related to the reception of this type of customer, such as communication skills, problem-solving ability, familiarity with service processes, etc.
[0053] Step 204: Integrate the baseline test, practice test and assessment test into a simulation test process in sequence.
[0054] Specifically, the baseline test is placed at the beginning of the process, because the baseline test can accurately assess the initial knowledge level and ability foundation of the internship students, and provide a clear starting point and direction for subsequent learning. The system will ensure that the baseline test covers the basic knowledge and key concepts related to the target customer type, so that both the students and the system can clearly understand the key points and difficulties of learning. Then arrange a series of practice tests, arrange the practice tests in order of increasing difficulty, and set appropriate intervals between different types of exercises so that students have enough time to digest and reflect. After each practice test, the system will also insert instant feedback and summary links to help students consolidate the knowledge and skills they have learned. When the practice test is completed, you can choose to continue practicing again or choose to take an assessment test. Finally, the assessment test is arranged at the end of the process. The assessment test integrates all the previous learning content and requires students to demonstrate their comprehensive reception capabilities in one or more complex simulation scenarios, thus forming a complete simulation test process.
[0055] Step 30: Obtain the target test score of the intern student's simulated reception based on the simulated test process, and generate a corresponding experimental report for the intern student based on the target test score.
[0056] Specifically, obtaining the target test score of the interns' simulated reception based on the simulation test process and generating the corresponding experimental report of the interns based on the target test score are the key output links of the entire virtual simulation experiment system. This process aims to comprehensively evaluate the learning outcomes of the interns and provide them with detailed and targeted feedback, thereby promoting students' continuous progress and self-reflection. The system adopts a comprehensive scoring algorithm, combined with the performance of the interns in the baseline test, practice test and assessment test, to calculate a target test score that can objectively reflect the students' overall reception ability. For example, the performance data of the interns in the entire simulation test process can be collected. This includes the accuracy of the baseline test, the operation accuracy and completion time in the practice test, and the comprehensive performance score in the assessment test. The system will perform weighted calculations on these data, among which the assessment test usually has the highest weight because it best reflects the students' actual operation ability. After obtaining the target test score, the system immediately starts the experimental report generation process. The generation of the experimental report is an intelligent and personalized process, which aims to provide each intern with comprehensive, detailed and targeted learning feedback.
[0057] Based on the above embodiment, as an optional embodiment, the step of obtaining the target test score of the intern student for the simulated reception based on the simulated test process may also include the following steps: Step 3011: Obtain the internship students' baseline test results based on the baseline test and the practice test results based on the practice test.
[0058] Specifically, the system will first collect and process the test data immediately after the students complete the baseline test. The baseline test results usually include multiple dimensions, such as the degree of theoretical knowledge mastery, proficiency in basic operating skills, situational judgment ability, etc. The system will quantify and score each dimension and generate a comprehensive initial ability index. During the practice test phase, the system will record every operation and decision of the students in real time. The acquisition of practice test results is a continuous and dynamic process. The system not only focuses on the final accuracy rate, but also analyzes detailed data such as the students' operation path, reaction time, and number of requests for help. For example, the system will record the students' reaction speed, the rationality of the solution, the appropriateness of the language expression, etc. when handling customer complaint scenarios.
[0059] Step 3012: Generate practice feedback information based on the baseline test results and the practice test results.
[0060] Specifically, the results of the baseline test are used as a benchmark for comparative analysis with the results of the practice test. This comparison not only includes changes in the overall score, but also involves differences in performance in each specific skill module. For example, the system will analyze the degree of progress of students in customer communication, problem solving, service process execution, etc. Through this detailed comparison, the system can accurately locate the student's learning curve and identify areas with significant progress and areas that still need to be strengthened. Based on the analysis results, select appropriate content from the preset feedback template library and make personalized adjustments. These feedback information usually includes the following aspects: first, an overall evaluation that summarizes the student's overall performance and progress; second, a detailed analysis of specific skill modules, pointing out the strengths and weaknesses of each module; and finally, targeted improvement suggestions, such as suggestions for re-practice tests, to provide students with a clear learning direction.
[0061] Step 3013: When an instruction is obtained for the intern to select an assessment test based on the practice feedback information, an assessment result of the intern based on the assessment test is obtained.
[0062] Specifically, the system will first verify whether the timing of the student's selection of the assessment test is appropriate, which includes checking whether the student has fully understood and applied the practice feedback information, and whether the preset conditions for entering the assessment stage have been met. Once the student is confirmed to be ready, the system will immediately start the assessment test module. The assessment test is usually designed as a comprehensive simulated reception scenario, covering the complete process from customer reception to check-out service, and incorporating various complex situations and emergencies. During the assessment process, the system will record and analyze every operation and decision of the student in real time. This includes but is not limited to: the completeness and accuracy of the service process, the effectiveness of communication with virtual customers, the speed and quality of problem solving, the appropriateness of service attitude, etc., so as to integrate this information into the assessment results. The assessment results include not only quantitative scores, but also detailed qualitative evaluations, such as the highlights of the student's performance in specific situations and areas for improvement.
[0063] Step 3014: When the instruction of the intern student to retest based on the practice feedback information is obtained, the steps of obtaining the intern student's baseline test results based on the baseline test and the practice test results based on the practice test are re-executed until the intern student completes the assessment test and obtains the assessment results.
[0064] Specifically, after obtaining the practice feedback information, the practice feedback information may include suggestions for the next step, such as the current intern student's practice score is not up to standard, it is recommended to return to the practice test, or the current intern student's practice score defense, it is recommended to take the assessment test next. When the student clicks the retest button, the system will reconfigure the content of the baseline test and practice test to strengthen the areas that the student needs to improve in a targeted manner. For example, if the student performed poorly in handling customer complaints in the previous test, the new baseline test will add theoretical questions in this area, and the practice test will provide more relevant simulation scenarios. When re-executing the baseline test, the system will generate a new set of test questions. Although these questions cover similar knowledge points as before, they will have different expressions and situation settings to avoid students answering based on memory alone. This retesting process may be repeated many times until the student feels fully prepared and chooses to enter the assessment test stage. The system will generate updated practice feedback information after each cycle to help students understand their progress and areas that still need improvement. Ultimately, when students complete the assessment test and obtain the assessment results, the results will be more comprehensive and reliable. It not only reflects the student's final ability level, but also includes the student's progress trajectory throughout the learning process.
[0065] Step 3015: Generate a target test score based on the baseline test results, practice test results, and assessment results.
[0066] Specifically, the basic score is calculated based on the results of the baseline test and the practice test. This step takes into account the students' theoretical knowledge mastery and basic skill level in the early stage of learning, as well as their progress in the practice stage. The system uses a weighted average algorithm, in which the baseline test results and practice test results are assigned different weights. For example, the practice test results may be given a higher weight because they better reflect the students' actual operational ability and learning effect. The calculation of the basic score not only considers the final accuracy rate, but also includes factors such as the students' progress in the practice process and completion time, in order to comprehensively evaluate the students' learning status.
[0067] The assessment scores of the interns in each dimension in the assessment results are obtained, and the assessment scores are obtained by weighted calculation. The assessment dimensions include at least four aspects: theoretical knowledge, practical operation skills, communication and expression skills, and emergency handling. The score of each dimension is assessed by the performance of the corresponding module in the assessment test. For example, theoretical knowledge can be tested through multiple-choice questions or short-answer questions, practical operation skills can be evaluated by the completion of simulated reception scenarios, communication and expression skills may be judged by the quality of interaction with virtual customers, and emergency handling capabilities can be measured by the handling effect of emergencies. The system will assign different weights to each dimension based on industry standards and job requirements. Usually, practical operation skills and emergency handling capabilities may be given higher weights because these abilities are particularly important in actual work.
[0068] Finally, the system calculates the final target test score based on the basic score and the assessment score. This step comprehensively evaluates the student's performance throughout the learning process. The system may use a weighted summation method, in which the basic score and the assessment score each account for a certain proportion. For example, the basic score may account for 30% and the assessment score for 70%. This weight distribution takes into account both the student's learning process and the importance of the final assessment.
[0069] Based on the above embodiment, as an optional embodiment, the step of generating a corresponding experimental report for an intern student based on the target test score may further include the following steps: Step 3021: Generate a radar chart of the intern students' abilities based on the target test scores.
[0070] Specifically, the scores of various ability dimensions will first be extracted from the target test scores. These dimensions usually include but are not limited to theoretical knowledge, practical skills, communication and expression skills, and emergency response capabilities. The system will standardize the scores of each dimension, usually converted into percentages or a 1-10 point system to ensure comparability between different dimensions. Next, the system will create a polygonal figure in which each vertex represents an ability dimension. The figure is usually a regular polygon, and the number of vertices corresponds to the number of ability dimensions assessed. Each dimension extends outward from the center to form an axis, and the length of the axis represents the full score of the dimension. The system then marks the student's actual score position in that dimension on each axis, and connects these points to form a closed polygonal area, which is the ability radar chart.
[0071] Step 3022: Determine the ability level and ability shortcomings of the intern students based on the ability radar chart.
[0072] Step 3023: Based on the ability level and ability shortcomings, corresponding recommended learning materials are allocated from a preset learning resource library.
[0073] Specifically, the system analyzes the data of each dimension of the ability radar chart, and through the preset algorithm, it calculates a comprehensive ability index as the basis for determining the overall ability level of the student. This algorithm may consider factors such as the average score of each dimension, the lowest score, and the importance weight of each dimension. Based on this comprehensive index, the system divides students into different ability levels, such as elementary, intermediate, and advanced. Identify the dimensions with low scores in the ability radar chart and define them as the student's ability shortcomings. Usually, the system sets a threshold, such as dimensions that are 20% lower than the average score are considered shortcomings. After determining the ability level and shortcomings, the system accesses the preset learning resource library. This resource library contains a wealth of learning materials, such as theoretical knowledge documents, operation skills videos, case analysis, simulation exercises, etc. Each resource is marked with the applicable ability level and targeted ability dimension. The system uses an intelligent matching algorithm to filter out suitable recommended learning materials from the resource library based on the student's ability level and identified shortcomings.
[0074] Step 3024: Obtain screenshots of the intern students' key operations in the simulation test process.
[0075] Specifically, the screenshot function is automatically triggered at each key node of the simulation test process, which usually includes but is not limited to: customer reception, information registration, room allocation, service provision, problem handling, checkout, etc. For example, when students face complex customer complaints and begin to deal with them, or when students make key decisions when dealing with emergencies, the system will automatically capture these images. Each key operation screenshot not only contains the visual information of the simulation scene, but also comes with metadata such as timestamps, scene descriptions, and student operation records.
[0076] Step 3025: Integrate the target test score, ability level, recommended learning materials, and key operation screenshots to generate a lab report.
[0077] Specifically, a structured report template will be designed first to ensure the logic and completeness of the information presented. The report usually includes the following main parts: personal information, overall performance overview, detailed ability analysis, learning suggestions and future development plans. The system uses an intelligent text generation algorithm to dynamically fill in these parts based on data such as target test scores, ability levels, recommended learning materials, and key operation screenshots to ensure that each report is highly personalized.
[0078] Based on the above embodiment, as an optional embodiment, a hotel reception comprehensive virtual simulation experiment method may further include the following steps: Specifically, after taking the assessment test and obtaining the target test score, new scenes of different difficulty levels are selected from the preset hotel scene library based on the target test score. This selection process uses an intelligent matching algorithm to ensure that the difficulty of the selected scenes is slightly higher than the student's current ability level to maintain a moderate challenge. For example, for high-scoring students, the system may select scenes involving high-end customer service or complex teamwork; while for students with lower scores, it may select scenes of basic service processes, but with some additional detail requirements. Emergency events are randomly implanted in each new scene, and the types and frequencies of these emergency events are positively correlated with the target test scores. The system uses a dynamic event generation algorithm to dynamically adjust the complexity and frequency of emergency events according to the student's score. For example, high-scoring students may encounter more frequent and complex emergencies, such as special requirements of VIP customers, medical emergencies, or sudden safety issues; while low-scoring students may encounter relatively simple but still challenging situations, such as customer complaints or equipment failures.
[0079] When students take the new scenario test, the system will record their performance in handling emergencies in real time. The evaluation adopts a multi-dimensional scoring mechanism, taking into account factors including but not limited to reaction speed, effectiveness of problem solving, customer satisfaction, and degree of compliance with hotel regulations. The system uses an intelligent analysis algorithm to convert these performance data into quantitative performance scores. These scores not only reflect the performance of students in specific situations, but also reflect the improvement of their adaptability and comprehensive quality. These performance scores are then included in the calculation of the new round of target test scores. The calculation adopts a weighted average algorithm, in which the performance scores in the new scenario are given a higher weight to reflect the students' latest ability level. This dynamic update mechanism ensures that the evaluation results always reflect the students' current ability status. Based on the new target test score, the system will update the students' ability level, and then continue to cycle the steps of the new round of tests until the preset experimental duration is completed. This cyclic mechanism ensures the continuity and advancement of the learning process, enabling students to continue to learn and improve in an environment of continuous improvement.
[0080] See also Figure 5 , is a module diagram of a hotel reception comprehensive virtual simulation experiment system provided in an embodiment of the present application, the hotel reception comprehensive virtual simulation experiment system may include: a target customer matching module, a test process determination module and a simulation test module, wherein: A target customer matching module is used to obtain the identity information of the interns who are doing virtual internship in the target hotel, and match multiple target customers of different categories based on the identity information; A test process determination module is used to obtain a simulation test process corresponding to each target customer, wherein the simulation test process includes a basic test, a practice test, and an assessment test; The simulation test module is used to obtain the target test score of the intern's simulated reception based on the simulation test process, and generate a corresponding experimental report for the intern based on the target test score.
[0081] Optionally, the target customer matching module is also used to obtain login information of the intern student, the login information including a user name and a password; verify the validity of the login information, and obtain the student grade corresponding to the user name after the verification; based on the student grade, select multiple different categories of target customers from a preset customer category library.
[0082] Optionally, the test process determination module is also used to obtain a baseline test and a practice test corresponding to the target hotel; based on the category of the target customer, retrieve the corresponding simulated reception scenarios from a preset customer scenario library, each of the simulated reception scenarios includes at least one reception assessment; generate an assessment test corresponding to the target customer in combination with each of the reception assessments; integrate the baseline test, the practice test and the assessment test into a simulation test process in chronological order.
[0083] Optionally, the simulation test module is also used to obtain the intern's baseline test results based on the baseline test, and the practice test results based on the practice test; generate practice feedback information based on the baseline test results and the practice test results; when the intern is instructed to select an assessment test based on the practice feedback information, obtain the assessment result of the intern based on the assessment test; when the intern is instructed to select a retest based on the practice feedback information, re-execute the steps of obtaining the intern's baseline test results based on the baseline test, and the practice test results based on the practice test, until the intern completes the assessment test and obtains the assessment result; generate a target test score based on the baseline test result, the practice test result and the assessment result.
[0084] Optionally, the simulation test module is also used to calculate a basic score based on the baseline test results and the practice test results; obtain the assessment scores of the interns in each dimension in the assessment results, perform weighted calculations on each assessment score, and obtain an assessment score, wherein the dimensions include at least theoretical knowledge, practical operation skills, communication and expression skills, and emergency handling; and calculate a target test score based on the basic score and the assessment score.
[0085] Optionally, the simulation test module is also used to generate a capability radar chart of the intern based on the target test score; determine the ability level and ability shortcomings of the intern based on the ability radar chart; allocate corresponding recommended learning materials from a preset learning resource library based on the ability level and ability shortcomings; obtain screenshots of key operations of the intern in the simulation test process; and integrate the target test score, the ability level, the recommended learning materials and the key operation screenshots to generate an experimental report.
[0086] Optionally, a hotel reception comprehensive virtual simulation experiment system further includes a capability update module, which is used to select new scenes corresponding to different difficulties from a preset hotel scene library based on the target test score; Randomly implant emergencies in each of the new scenarios, wherein the type and frequency of the emergencies are positively correlated with the target test scores; record the performance scores of the interns in handling the emergencies in each of the new scenarios, and incorporate the performance scores into the calculation of a new round of target test scores; based on the new target test scores, update the ability levels of the interns, and repeat the steps of a new round of testing until the preset experimental duration is completed.
[0087] It should be noted that: when the system provided in the above embodiment realizes its functions, only the division of the above functional modules is used as an example. In actual applications, the above functions can be assigned to different functional modules as needed, that is, the internal structure of the device is divided into different functional modules to complete all or part of the functions described above. In addition, the system and method embodiments provided in the above embodiment belong to the same concept, and the specific implementation process is detailed in the method embodiment, which will not be repeated here.
[0088] An embodiment of the present application also provides a computer storage medium, which can store multiple instructions. The instructions are suitable for being loaded by a processor and executing a hotel reception comprehensive virtual simulation experiment method of the above embodiment. The specific execution process can be found in the specific description of the above embodiment, which will not be repeated here.
[0089] Please refer to Figure 6 The application also discloses an electronic device. Figure 6 The electronic device 600 may include: at least one processor 601 , at least one network interface 604 , a user interface 603 , a memory 605 , and at least one communication bus 602 .
[0090] The communication bus 602 is used to realize the connection and communication between these components.
[0091] The user interface 603 may include a display screen (Display) and a camera (Camera). The optional user interface 603 may also include a standard wired interface and a wireless interface.
[0092] The network interface 604 may optionally include a standard wired interface or a wireless interface (such as a WI-FI interface).
[0093] Among them, the processor 601 may include one or more processing cores. The processor 601 uses various interfaces and lines to connect various parts in the entire server, and executes various functions of the server and processes data by running or executing instructions, programs, code sets or instruction sets stored in the memory 605, and calling data stored in the memory 605. Optionally, the processor 601 can be implemented in at least one hardware form of digital signal processing (Digital Signal Processing, DSP), field programmable gate array (Field-Programmable Gate Array, FPGA), and programmable logic array (Programmable Logic Array, PLA). The processor 601 can integrate one or a combination of a central processing unit (Central Processing Unit, CPU), a graphics processing unit (Graphics Processing Unit, GPU) and a modem. Among them, the CPU mainly processes the operating system, user interface and application programs; the GPU is responsible for rendering and drawing the content to be displayed on the display screen; the modem is used to process wireless communications. It can be understood that the above-mentioned modem may not be integrated into the processor 601, and it can be implemented separately through a chip.
[0094] Among them, the memory 605 may include a random access memory (Random Access Memory, RAM) and may also include a read-only memory (Read-Only Memory). Optionally, the memory 605 includes a non-transitory computer-readable storage medium. The memory 605 can be used to store instructions, programs, codes, code sets or instruction sets. The memory 605 may include a program storage area and a data storage area, wherein the program storage area may store instructions for implementing an operating system, instructions for at least one function (such as a touch function, a sound playback function, an image playback function, etc.), instructions for implementing the above-mentioned various method embodiments, etc.; the data storage area may store data involved in the above-mentioned various method embodiments, etc. The memory 605 may optionally also be at least one storage device located away from the aforementioned processor 601. Refer to Figure 6 , the memory 605 as a computer storage medium may include an operating system, a network communication module, a user interface module and an application program of a hotel reception comprehensive virtual simulation experiment method.
[0095] exist Figure 6In the electronic device 600 shown, the user interface 603 is mainly used to provide an input interface for the user to obtain the data input by the user; and the processor 601 can be used to call the application program storing a hotel reception comprehensive virtual simulation experiment method in the memory 605, and when executed by one or more processors 601, the electronic device 600 executes one or more of the methods described in the above embodiments. It should be noted that for the aforementioned method embodiments, for the sake of simple description, they are all expressed as a series of action combinations, but those skilled in the art should know that the present application is not limited by the described action sequence, because according to the present application, some steps can be performed in other sequences or simultaneously. Secondly, those skilled in the art should also know that the embodiments described in the specification are all preferred embodiments, and the actions and modules involved are not necessarily required for the present application.
[0096] In the above embodiments, the description of each embodiment has its own emphasis. For parts that are not described in detail in a certain embodiment, reference can be made to the relevant descriptions of other embodiments.
[0097] In the several embodiments provided in this application, it should be understood that the disclosed devices can be implemented in other ways. For example, the device embodiments described above are only schematic, such as the division of units, which is only a logical function division. There may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some service interfaces, and the indirect coupling or communication connection of devices or units can be electrical or other forms.
[0098] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.
[0099] In addition, each functional unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware or in the form of software functional units.
[0100] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable memory. Based on this understanding, the technical solution of the present application, or the part that contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product, which is stored in a memory and includes several instructions for a computer device (which can be a personal computer, server or network device, etc.) to execute all or part of the steps of the various embodiments of the present application. The aforementioned memory includes: various media that can store program codes, such as USB flash drives, mobile hard drives, magnetic disks or optical disks.
[0101] The above is only an exemplary embodiment of the present disclosure and cannot be used to limit the scope of the present disclosure. That is, any equivalent changes and modifications made according to the teachings of the present disclosure are still within the scope of the present disclosure. After considering the disclosure of the specification and the truth of practice, those skilled in the art will easily think of other embodiments of the present disclosure.
[0102] This application is intended to cover any variation, use or adaptation of the present disclosure, which follows the general principles of the present disclosure and includes common knowledge or customary technical means in the art not described in the present disclosure. The description and examples are to be regarded as exemplary only, and the scope and spirit of the present disclosure are defined by the claims.
Claims
1. A hotel reception comprehensive virtual simulation experimental method, characterized in that: The method comprises: Acquire identity information of interns who are doing virtual internship in a target hotel, and match multiple target customers of different categories based on the identity information; Obtaining a simulation test process corresponding to each of the target customers, wherein the simulation test process includes a baseline test, a practice test, and an assessment test; Obtain the target test score of the intern for the simulated reception based on the simulated test process, and generate a corresponding experimental report for the intern based on the target test score.
2. The hotel reception comprehensive virtual simulation experimental method according to claim 1 is characterized in that: The obtaining of identity information of interns who are doing virtual internship in the target hotel and matching of multiple target customers of different categories based on the identity information include: Obtaining login information of the intern student, wherein the login information includes a user name and a password; Verify the validity of the login information, and obtain the student grade corresponding to the user name after the verification is passed; Based on the student grades, a plurality of target customers of different categories are selected from a preset customer category library.
3. The hotel reception comprehensive virtual simulation experiment method according to claim 1 is characterized in that: The process of obtaining the simulation test corresponding to each target customer includes: Obtain a baseline test and a practice test corresponding to the target hotel; Based on the category of the target customer, corresponding simulated reception scenarios are retrieved from a preset customer scenario library, each of the simulated reception scenarios including at least one reception assessment; Generating an assessment test corresponding to the target customer in combination with each of the reception assessments; The baseline test, the practice test and the assessment test are integrated into a simulation test process in sequence.
4. The hotel reception comprehensive virtual simulation experiment method according to claim 1 is characterized in that: The step of obtaining the target test score of the intern student for the simulated reception based on the simulated test process includes: Obtaining a baseline test result of the intern based on the baseline test and a practice test result based on the practice test; Generate practice feedback information based on the baseline test result and the practice test result; When an instruction for the intern to select an assessment test based on the practice feedback information is obtained, obtaining an assessment result of the intern based on the assessment test; When an instruction is obtained that the intern student chooses to retest based on the practice feedback information, the steps of obtaining the intern student's baseline test results based on the baseline test and the practice test results based on the practice test are re-executed until the intern student completes the assessment test and obtains the assessment result; A target test score is generated based on the baseline test result, the practice test result and the assessment result.
5. The hotel reception comprehensive virtual simulation experiment method according to claim 4 is characterized in that: The generating a target test score based on the baseline test result, the practice test result and the assessment result includes: Calculate a basic score based on the baseline test result and the practice test result; Obtaining the assessment scores of the interns in the assessment results in various dimensions, performing weighted calculation on the assessment scores, and obtaining assessment scores, wherein the dimensions at least include theoretical knowledge, practical operation skills, communication and expression skills, and emergency response; The target test score is calculated based on the basic score and the assessment score.
6. The hotel reception comprehensive virtual simulation experiment method according to claim 1 is characterized in that: Generating a lab report corresponding to the intern student based on the target test score includes: generating a radar chart of the internship student's ability according to the target test score; Determining the ability level and ability shortcomings of the intern student based on the ability radar chart; Based on the ability level and ability shortcoming, corresponding recommended learning materials are allocated from a preset learning resource library; Obtaining screenshots of key operations of the intern students in the simulation test process; The target test score, the ability level, the recommended learning materials and the key operation screenshots are integrated to generate an experimental report.
7. The hotel reception comprehensive virtual simulation experiment method according to claim 1 is characterized in that: The method further comprises: Based on the target test score, new scenes corresponding to different difficulties are selected from a preset hotel scene library; Randomly implanting unexpected events into each of the new scenarios, wherein the type and frequency of the unexpected events are positively correlated with the target test score; Recording the performance scores of the interns in handling the emergencies in each of the new scenarios, and incorporating the performance scores into the calculation of a new round of target test scores; Based on the new target test score, the ability level of the intern is updated, and the steps of a new round of testing are executed repeatedly until the preset experimental duration is completed.
8. A hotel reception comprehensive virtual simulation experiment system, characterized in that: The system comprises: A target customer matching module is used to obtain the identity information of the interns who are doing virtual internship in the target hotel, and match multiple target customers of different categories based on the identity information; A test process determination module is used to obtain a simulation test process corresponding to each target customer, wherein the simulation test process includes a basic test, a practice test, and an assessment test; The simulation test module is used to obtain the target test score of the intern for the simulated reception based on the simulation test process, and generate a corresponding experimental report for the intern based on the target test score.
9. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a plurality of instructions, and the instructions are suitable for being loaded by a processor and executing the method according to any one of claims 1 to 7.
10. An electronic device, characterized in that: It includes a processor, a memory, a user interface and a network interface, the memory is used to store instructions, the user interface and the network interface are used to communicate with other devices, and the processor is used to execute the instructions stored in the memory so that the electronic device executes the method as described in any one of claims 1-7.