Government affair intelligent hall system platform

Abstract

The invention relates to the technical field of government affair hall system platforms, in particular to a government affair intelligent hall system platform which comprises an online reservation unit, a service processing unit, an intelligent guiding unit, a cooperation unit and a central processing unit. The online reservation unit is used for a front-end platform or a mobile terminal application of a government affair hall, so that the public can perform online reservation on various government affair service items; the business processing unit is used for receiving reservation information of the public and accepting business reserved by the public in cooperation with manual work, in the accepting process, paper certification materials provided by the public are received, then the paper materials are converted into electronic copies after being scanned and shot, and the electronic copies are associated with business accepting information and packaged and stored; the public queuing waiting time is shortened, the service handling process of a government affair hall is optimized, walking route guidance is provided for the public who is not familiar with routes, the awareness of the public to government affair service handling is improved, efficiency is improved, and the time and communication cost of cross-department service handling are reduced.

Description

Technical Field

[0001] The present invention relates to the technical field of government affairs hall system platform, and in particular to a government affairs intelligent hall system platform. Background Art

[0002] In the tide of digital transformation, government agencies are gradually promoting the "Internet + Government Services" strategy, aiming to improve the level of government services through information technology and enhance customer satisfaction and trust. The government intelligent hall system platform is an important support for this strategy. Traditional government halls face many challenges, such as long waiting times, cumbersome business procedures, and insufficient information transparency. These problems seriously affect the efficiency of government services and people's experience.

[0003] For example, the patent with prior art announcement number CN117274016A relates to the field of government affairs technology and discloses a government affairs service platform, including a device layer that provides data calculation and storage; a back-end management platform that provides application support and information resource organization; a hierarchical management platform with multiple multi-level managements set up based on the back-end management platform; a unified service platform based on the hierarchical management platform, wherein the unified service platform includes a hall intelligent service platform, an APP intelligent service terminal, a first-level and multi-level government affairs hall and a multi-level service window; and a decision-making service platform established based on the unified service platform, wherein the decision-making service platform includes an electronic public affairs supervision system and a data application supervision system.

[0004] However, during the use of the platform, it was found that the platform was not convenient for providing guidance to the public who came to the hall to handle business, which reduced the efficiency of public business handling and reduced the convenience of using the platform. Summary of the invention

[0005] In order to solve the above technical problems, the present invention provides a government affairs intelligent hall system platform that reduces the public's waiting time in queues, optimizes the business processing procedures of government affairs halls, provides walking route guidance for the public who are unfamiliar with the routes, increases the public's awareness of government affairs business processing, improves efficiency, and reduces the time and communication costs of cross-departmental business processing.

[0006] A government affairs intelligent hall system platform of the present invention comprises an online reservation unit, a business processing unit, an intelligent guidance unit, a collaboration unit and a central processing unit;

[0007] The online reservation unit is used to utilize the front-end platform or mobile application of the government service hall to enable the public to make online reservations for various government service matters; when the public uses the front-end platform or mobile application of the government service hall to make reservations, the system provides a detailed reservation calendar and displays the office hours and available reservation times of various government departments, so that the public can choose a suitable time to make reservations according to their schedule and avoid long waiting times on site. When making reservations online, the public fills in basic information such as name, contact information, and reservation type, and then the online reservation unit collects the public's reservation information and transmits it to the next unit for processing via the network.

[0008] The business processing unit is used to receive the reservation information of the public and cooperate with manual acceptance of the public's reservation business. During the acceptance process, the paper certification materials provided by the public are received, and then the paper materials are scanned and photographed to convert them into electronic copies, and then associated with the business acceptance information and packaged for storage; for businesses that do not require appointments, the staff directly enters the business information in this module and accepts them;

[0009] The intelligent guidance unit is used to provide intelligent business process guidance services for the public who come to the government affairs hall to handle business, and provide walking route guidance for the public; when the public enters the government affairs hall, they enter the intelligent guidance interface by operating the intelligent guidance unit in the hall. The public inputs the type of business they want to handle, and the system will recommend the best handling window and handling process for the public based on the current business handling situation in the hall, such as the number of people queuing at each window, the business busyness, etc. When the public needs walking route guidance, it will provide walking guidance to guide the public to the handling window;

[0010] The collaboration unit is used for collaborative office work among multiple government departments. Through the collaboration unit, multiple government departments can realize information sharing, process docking and collaborative approval to ensure the efficiency and orderliness of business handling. When a business involves multiple departments, the departments can send business collaboration information, approval opinions and related business materials to each other through the collaboration unit.

[0011] The central processing unit is used to coordinate the cooperation between multiple units, provide a secure protection network and provide reliable data storage. The central processing unit uses a database management system suitable for government data storage and management to store various types of data such as government business data, user information and appointment information. By establishing a data warehouse, the government data is integrated, analyzed, mined, cleaned, converted and loaded, and the handling trends of government business and the changing trends of public needs are analyzed to provide data support for government decision-making. In order to ensure the security of the network, the network equipment is equipped with firewalls and intrusion detection system security protection measures to provide a dedicated network for government departments; the online appointment unit allows the public to make online appointments for various government service matters, reducing the public's waiting time in queues and optimizing the business handling process of the government hall; the intelligent guidance unit provides detailed business handling guides and provides walking route guidance for the public who are not familiar with the route, thereby increasing the public's awareness of government business handling and improving efficiency. Through the collaborative unit, efficient collaborative office work between departments is achieved, reducing the time and communication costs of cross-departmental business handling.

[0012] Preferably, it also includes an information query unit;

[0013] The information query unit is used to establish a government information database and to store policies, regulations, service guidelines, and government announcements in a structured manner, so that the public can query government-related policies, regulations, service guidelines, and government announcements through this module. For policy and regulation queries, the system provides a full-text search function to facilitate the public to quickly find relevant policy clauses. The information query unit performs classified queries based on different government departments and business types, so that the public can quickly obtain the processing procedures, required materials, and charging standards for specific businesses.

[0014] Preferably, it also includes an efficiency evaluation unit;

[0015] The efficiency evaluation unit is used to evaluate government services. It measures the efficiency of services by counting the average processing time of business and the on-time completion rate. It evaluates the overall service of government departments and staff from multiple dimensions such as business processing efficiency, service quality, and public satisfaction. At the same time, it obtains service data through questionnaires to improve the accuracy of the evaluation.

[0016] Preferably, it also includes a safety unit;

[0017] The security unit is used to authenticate and authorize the public through user names, passwords, digital certificates, fingerprint recognition and face recognition, ensuring that only legitimate users can access the government affairs intelligent hall system platform, and by limiting user access to different government affairs service functions and data based on the public's roles and permissions, and by encrypting government affairs data to ensure the security of data during storage and transmission, and by using the SSL / TLS protocol to encrypt data transmitted over the network to prevent data theft or tampering.

[0018] Preferably, the online reservation unit, intelligent guidance unit and information query unit all use Web applications to provide a web-based portal for government services. The Web application uses modern HTML5 development technology to provide a friendly user interface and a good user experience. The Web application supports multiple browsers, including IE, Chrome, and Firefox, to ensure that different users can access government services normally.

[0019] Preferably, the intelligent guiding unit includes a driving device, a supporting device, a cleaning device, a chassis, a supporting column, a touch screen, a guide rail, a slider, a supporting table, an electric cylinder and a walking track. The walking track is arranged at the bottom end of the chassis, the supporting column slides up and down through the top of the chassis, the bottom end of the touch screen is rotatably mounted on the top end of the chassis, the guide rail is arranged on the outer side wall of the touch screen, the slider is slidably mounted on the guide rail, and the bottom end of the slider is rotatably connected to the top end of the supporting column, the supporting table slides through the outer side wall of the chassis, the supporting table is connected to the driving device, the driving device is used to drive the supporting table to move horizontally by utilizing the movement of the supporting column, the electric cylinder is installed on the inner side wall of the chassis, the moving end of the electric cylinder is connected to the bottom end of the supporting column, the supporting device is arranged on the chassis, the supporting device is used to support the bottom end of the chassis, the cleaning device is installed on the chassis, and the cleaning device is used to clean the ground; the chassis is driven to move by the walking track The chassis is moved to the entrance of the hall. When the public enters the hall to handle business, they can make online appointments for various government services by touching the touch screen. The support table is set up to facilitate the placement of accompanying items, which improves the convenience of touch-screen operation with both hands. When the public goes to the processing window and needs line guidance, the support column is driven downward by the electric cylinder, and the support column drives the slider downward after moving downward, so that the slider drives the touch screen to rotate to a horizontal angle through sliding cooperation with the guide rail, thereby improving the convenience of storing the touch screen. At the same time, the support table is retracted into the inside of the chassis, and the support device stops supporting the bottom of the chassis. Then, the chassis is driven to move by the walking tracks, so that the chassis guides the public to the processing window, thereby improving the convenience of public business handling and improving the efficiency of business handling.

[0020] Preferably, the supporting device comprises two groups of first racks, two groups of gears, two groups of connecting frames, two groups of second racks, two groups of supporting seats, multiple groups of telescopic rods, multiple groups of supporting legs and multiple groups of first springs, the two groups of first racks are respectively arranged on the outer side walls of the supporting columns, the two groups of gears are respectively rotatably mounted on the inner side walls of the chassis, and the two groups of gears are meshed with the two groups of first racks, the two groups of second racks are respectively arranged on the outer side walls of the two groups of connecting frames, the two groups of second racks are respectively meshed with the two groups of gears, the two groups of supporting seats are respectively slidably mounted on the inner side walls of the chassis, the outer side walls of the two groups of supporting seats are respectively connected to the outer side walls of the two groups of connecting frames, and the multiple groups of telescopic rods are respectively arranged on the two groups of supporting seats At the bottom, multiple groups of supporting feet are respectively installed at the bottom ends of multiple groups of telescopic rods, and multiple groups of first springs are respectively fitted on the outer walls of the multiple groups of telescopic rods; after the electric cylinder drives the supporting column to move upward, the supporting column supports the touch screen to flip upward, thereby improving the convenience of personnel to operate the touch screen, and after the supporting column moves upward, it drives the two groups of first racks to move upward, the two groups of first racks drive the two groups of gears to rotate, and the two groups of gears drive the two groups of second racks to move downward, so that the two groups of second racks drive the two groups of support seats to move downward, so that the bottom ends of the multiple groups of supporting feet are in contact with the ground, and the bottom end of the chassis is supported by the multiple groups of telescopic rods and the multiple groups of first springs, thereby improving the stability of the chassis in a fixed position.

[0021] Preferably, the driving device includes a first support block, a fixed frame, a guide column, a second support block and a second spring, the first support block is installed on the outer side wall of the support column, and the outer side wall of the first support block is provided with an inclined surface, the fixed frame is installed on the inner side wall of the chassis, the guide column is installed on the outer side wall of the fixed frame, the second support block is slidably installed on the outer side wall of the guide column, the end of the support platform is connected to the outer side wall of the second support block, the outer side wall of the second support block is provided with an inclined surface, the inclined surface on the second support block is in fitting contact with the inclined surface on the first support block, and the second spring is fitted on the outer side wall of the guide column; after the support column moves upward, it drives the guide column to move upward, so that the guide column pushes the second support block to move rightward through the inclined surface, so that the second support block drives the support platform to extend out of the chassis, thereby improving the convenience of personnel using the support platform, and when the support column moves downward, the second spring provides a driving force to the second support block, so that the support platform is retracted into the chassis.

[0022] Preferably, the cleaning device includes a shell, a collecting hood, a storage box, a fan, a conveying pipe, a disinfection box and an exhaust hood, the shell is mounted on the outer wall of the chassis, the collecting hood is mounted on the lower part of the outer wall of the shell, and the bottom opening of the collecting hood is close to the ground, the storage box is mounted on the inner wall of the shell, the output end of the collecting hood is connected to the storage box, the input end of the fan is connected to the storage box, and a filter is arranged on the input end of the fan, the output end of the fan is connected to the conveying pipe, the disinfection box is mounted on the inner wall of the chassis, and a disinfectant is arranged in the disinfection box, the output end of the conveying pipe extends into the interior of the disinfection box, and the exhaust hood is connected to the top of the disinfection box; the fan sucks air into the storage box, so that the storage box sucks air into the collecting hood, so that the collecting hood absorbs dust on the top surface of the hall, the absorbed dust is filtered through the filter and stored in the collecting hood, the fan conveys air to the interior of the disinfection box through the conveying pipe, the disinfectant contacts the air, so that the disinfectant disinfects the air, and then the disinfected air is discharged through the exhaust hood, thereby improving the convenience of cleaning the hall floor and improving the effect of air sterilization and disinfection in the hall.

[0023] Preferably, a protective net is also included, which is arranged at the bottom opening of the collection cover. By arranging the protective net, the collection cover is prevented from sucking large foreign objects into the storage box, thereby improving the protection effect.

[0024] Compared with the prior art, the beneficial effects of the present invention are as follows: the online appointment unit enables the public to make online appointments for various government service matters, reducing the public's waiting time in queues, optimizing the business processing procedures in the government hall, providing a detailed business processing guide through the intelligent guidance unit, and providing walking route guidance for the public who are not familiar with the route, thereby increasing the public's awareness of government business processing and improving efficiency. Through the collaborative unit, efficient collaborative office between departments is achieved, reducing the time and communication costs of cross-departmental business processing. BRIEF DESCRIPTION OF THE DRAWINGS

[0025] Figure 1 It is a schematic diagram of the system structure of the present invention;

[0026] Figure 2 It is a schematic diagram of the system structure of the present invention;

[0027] Figure 3 It is a schematic diagram of the axonometric partial structure of the connection between the chassis and the touch screen, etc.;

[0028] Figure 4 It is a schematic diagram of the axonometric local structure of the connection between the support column and the slider, etc.;

[0029] Figure 5 It is a schematic diagram of the axonometric partial structure of the connection between the touch screen and the guide rail, etc.;

[0030] Figure 6is an axonometric partial structural diagram of the connection between the support column and the first support block, etc.;

[0031] Figure 7 It is a schematic diagram of the axonometric partial structure of the connection between the support column and the first rack, etc.;

[0032] Figure 8 It is a schematic diagram of the axonometric partial structure of the connection between the collection hood and the storage box;

[0033] Fig. 9 It is a schematic diagram of the axonometric partial structure of the connection between the shell and the exhaust hood, etc.;

[0034] Fig.10 It is a schematic diagram of the axonometric partial structure of the connection between the chassis and the walking crawler etc.;

[0035] Fig.11 It is a schematic diagram of the axonometric partial structure of the connection between the chassis and the support platform;

[0036] Fig.12 It is an axonometric diagram of the partial structure of the connection between the telescopic rod and the supporting legs.

[0037] Markings in the accompanying drawings: 101, chassis; 102, support column; 103, touch screen; 104, guide rail; 105, slider; 106, support table; 107, electric cylinder; 108, walking track; 201, first rack; 202, gear; 203, connecting frame; 204, second rack; 205, support seat; 206, telescopic rod; 207, support foot; 208, first spring; 301, first support block; 302, fixing frame; 303, guide column; 304, second support block; 305, second spring; 401, shell; 402, collection cover; 403, storage box; 404, fan; 405, conveying pipe; 406, disinfection box; 407, exhaust hood; 501, protective net. DETAILED DESCRIPTION

[0038] In order to facilitate understanding of the present invention, the present invention will be described more fully below with reference to the relevant drawings. The present invention can be implemented in many different forms and is not limited to the embodiments described herein. On the contrary, the purpose of providing these embodiments is to make the disclosure of the present invention more thorough and comprehensive.

[0039] Example 1

[0040] A government affairs intelligent hall system platform of the present invention comprises an online reservation unit, a business processing unit, an intelligent guidance unit, a collaboration unit and a central processing unit;

[0041] The online reservation unit is used to utilize the front-end platform or mobile application of the government service hall to enable the public to make online reservations for various government service matters; when the public uses the front-end platform or mobile application of the government service hall to make reservations, the system provides a detailed reservation calendar and displays the office hours and available reservation times of various government departments, so that the public can choose a suitable time to make reservations according to their schedule and avoid long waiting times on site. When making reservations online, the public fills in basic information such as name, contact information, and reservation type, and then the online reservation unit collects the public's reservation information and transmits it to the next unit for processing via the network.

[0042] The business processing unit is used to receive the reservation information of the public and cooperate with manual acceptance of the public's reservation business. During the acceptance process, the paper certification materials provided by the public are received, and then the paper materials are scanned and photographed to convert them into electronic copies, and then associated with the business acceptance information and packaged for storage; for businesses that do not require appointments, the staff directly enters the business information in this module and accepts them;

[0043] The intelligent guidance unit is used to provide intelligent business process guidance services for the public who come to the government affairs hall to handle business, and provide walking route guidance for the public; when the public enters the government affairs hall, they enter the intelligent guidance interface by operating the intelligent guidance unit in the hall. The public inputs the type of business they want to handle, and the system will recommend the best handling window and handling process for the public based on the current business handling situation in the hall, such as the number of people queuing at each window, the business busyness, etc. When the public needs walking route guidance, it will provide walking guidance to guide the public to the handling window;

[0044] The collaboration unit is used for collaborative office work among multiple government departments. Through the collaboration unit, multiple government departments can realize information sharing, process docking and collaborative approval to ensure the efficiency and orderliness of business handling. When a business involves multiple departments, the departments can send business collaboration information, approval opinions and related business materials to each other through the collaboration unit.

[0045] The central processing unit is used to coordinate the cooperation between multiple units, provide a secure protection network and provide reliable data storage. The central processing unit uses a database management system suitable for government data storage and management to store various types of data such as government business data, user information and appointment information. By establishing a data warehouse, the government data is integrated, analyzed, mined, cleaned, converted and loaded, and the handling trend of government business and the changing trend of public demand are analyzed to provide data support for government decision-making. In order to ensure the security of the network, the network equipment is equipped with firewalls and intrusion detection system security protection measures to provide a dedicated network for government departments;

[0046] Also includes an information query unit;

[0047] The information query unit is used to establish a government information database to store policies, regulations, service guidelines, and government announcements in a structured manner, so that the public can query government-related policies, regulations, service guidelines, and government announcements through this module. For policy and regulation queries, the system provides a full-text search function to facilitate the public to quickly find relevant policy clauses. The information query unit conducts classified queries according to different government departments and business types, so that the public can quickly obtain the handling procedures, required materials, and charging standards for specific businesses;

[0048] Also included is an efficiency assessment unit;

[0049] The efficiency evaluation unit is used to evaluate government services. It measures the efficiency of services by counting the average processing time and on-time completion rate of services. It evaluates the overall services of government departments and staff from multiple dimensions, including business processing efficiency, service quality, and public satisfaction. It also obtains service data through questionnaire surveys to improve the accuracy of the evaluation.

[0050] It also includes a safety unit;

[0051] The security unit is used to authenticate and authorize the public through user names, passwords, digital certificates, fingerprint recognition, and face recognition, ensuring that only legitimate users can access the government affairs intelligent hall system platform, and restricting users' access to different government affairs service functions and data according to the public's roles and permissions. It encrypts government affairs data to ensure the security of data during storage and transmission, and encrypts data transmitted over the network using the SSL / TLS protocol to prevent data from being stolen or tampered with.

[0052] The online reservation unit, intelligent guidance unit and information query unit all use Web applications to provide a web-based government service portal. The Web application uses modern HTML5 development technology to provide a friendly user interface and a good user experience. The Web application supports multiple browsers, including IE, Chrome, and Firefox, to ensure that different users can access government services normally.

[0053] In this embodiment, the online reservation unit enables the public to make online reservations for various government service items, reducing the public's waiting time in queues and optimizing the business processing procedures in the government hall. The intelligent guidance unit provides a detailed business processing guide and provides walking route guidance for the public who are unfamiliar with the route, thereby increasing the public's awareness of government business processing and improving efficiency. The collaborative unit enables efficient collaborative office work between departments, reducing the time and communication costs of cross-departmental business processing.

[0054] Example 2

[0055] On the basis of Example 1, a government affairs intelligent hall system platform of the present invention, the intelligent guiding unit includes a driving device, a supporting device, a cleaning device, a chassis 101, a supporting column 102, a touch screen 103, a guide rail 104, a slider 105, a support platform 106, an electric cylinder 107 and a walking track 108, the walking track 108 is arranged at the bottom end of the chassis 101, the supporting column 102 slides up and down through the top of the chassis 101, the bottom end of the touch screen 103 is rotatably installed on the top of the chassis 101, the guide rail 104 is arranged on the outer side wall of the touch screen 103, and the slider 105 slides It is installed on the guide rail 104, and the bottom end of the slider 105 is rotatably connected to the top end of the support column 102. The support platform 106 slides through the outer wall of the chassis 101. The support platform 106 is connected to a driving device, and the driving device is used to drive the support platform 106 to move horizontally by using the movement of the support column 102. The electric cylinder 107 is installed on the inner wall of the chassis 101, and the moving end of the electric cylinder 107 is connected to the bottom end of the support column 102. The supporting device is set on the chassis 101, and the supporting device is used to support the bottom end of the chassis 101. The cleaning device is installed on the chassis 101, and the cleaning device is used to clean the floor;

[0056] The supporting device includes two sets of first racks 201, two sets of gears 202, two sets of connecting frames 203, two sets of second racks 204, two sets of supporting seats 205, multiple sets of telescopic rods 206, multiple sets of supporting legs 207 and multiple sets of first springs 208. The two sets of first racks 201 are respectively arranged on the outer wall of the supporting column 102, and the two sets of gears 202 are respectively rotatably mounted on the inner wall of the chassis 101, and the two sets of gears 202 are meshed with the two sets of first racks 201. The two sets of second racks 204 are respectively arranged on the outer wall of the supporting column 102. On the outer side walls of the two sets of connecting frames 203, the two sets of second racks 204 are respectively meshed with the two sets of gears 202, the two sets of support seats 205 are respectively slidably installed on the inner side walls of the chassis 101, the outer side walls of the two sets of support seats 205 are respectively connected to the outer side walls of the two sets of connecting frames 203, multiple sets of telescopic rods 206 are respectively arranged at the bottom ends of the two sets of support seats 205, multiple sets of supporting feet 207 are respectively installed at the bottom ends of the multiple sets of telescopic rods 206, and multiple sets of first springs 208 are respectively fitted on the outer side walls of the multiple sets of telescopic rods 206;

[0057] The driving device includes a first support block 301, a fixing frame 302, a guide column 303, a second support block 304 and a second spring 305. The first support block 301 is mounted on the outer wall of the support column 102, and the outer wall of the first support block 301 is provided with an inclined surface. The fixing frame 302 is mounted on the inner wall of the chassis 101. The guide column 303 is mounted on the outer wall of the fixing frame 302. The second support block 304 is slidably mounted on the outer wall of the guide column 303. The end of the support platform 106 is connected to the outer wall of the second support block 304. The outer wall of the second support block 304 is provided with an inclined surface. The inclined surface on the second support block 304 is in contact with the inclined surface on the first support block 301. The second spring 305 is fitted on the outer wall of the guide column 303.

[0058] The cleaning device includes a shell 401, a collecting hood 402, a storage box 403, a fan 404, a delivery pipe 405, a disinfection box 406 and an exhaust hood 407. The shell 401 is installed on the outer wall of the chassis 101, the collecting hood 402 is installed on the lower part of the outer wall of the shell 401, and the bottom opening of the collecting hood 402 is close to the ground. The storage box 403 is installed on the inner wall of the shell 401, the output end of the collecting hood 402 is connected to the storage box 403, the input end of the fan 404 is connected to the storage box 403, and a filter is arranged on the input end of the fan 404, the output end of the fan 404 is connected to the delivery pipe 405, the disinfection box 406 is installed on the inner wall of the chassis 101, and a disinfectant is arranged in the disinfection box 406, the output end of the delivery pipe 405 extends into the interior of the disinfection box 406, and the exhaust hood 407 is connected and arranged at the top of the disinfection box 406;

[0059] It also includes a protection net 501, which is arranged at the bottom opening of the collection cover 402;

[0060] In this embodiment, the chassis 101 is moved to the entrance of the hall by the walking track 108. When the public enters the hall to handle business, the public can make online reservations for various government services by touching the touch screen 103. The support table 106 is provided to facilitate the placement of accompanying items, thereby improving the convenience of the public's hands to touch the touch screen 103. When the public goes to the service window and needs line guidance, the electric cylinder 107 drives the support column 102 to move downward, and the support column 106 is provided to facilitate the placement of accompanying items, thereby improving the convenience of the public to touch the touch screen 103. After 102 moves downward, it drives the slider 105 to move downward, so that the slider 105 drives the touch screen 103 to rotate to a horizontal angle through the sliding cooperation with the guide rail 104, thereby improving the storage convenience of the touch screen 103. At the same time, the support platform 106 shrinks into the inside of the chassis 101, and the supporting device stops supporting the bottom of the chassis 101. Then, the chassis 101 is driven to move by the walking track 108, so that the chassis 101 guides the public to the service window, thereby improving the convenience of the public in handling business and improving the efficiency of business handling. The electric cylinder 107 drives the support column After the support column 102 moves upward, the support column 102 supports the touch screen 103 to flip upward, which improves the convenience of personnel to operate the touch screen 103. After the support column 102 moves upward, it drives the two sets of first racks 201 to move upward, and the two sets of first racks 201 drive the two sets of gears 202 to rotate. The two sets of gears 202 drive the two sets of second racks 204 to move downward, so that the two sets of second racks 204 drive the two sets of support seats 205 to move downward, so that the bottom ends of the multiple sets of legs 207 are in contact with the ground, and the multiple sets of telescopic rods 206 and the multiple sets of first springs 208 are used. The bottom end of the chassis 101 is supported to improve the stability of the chassis 101 when used in a fixed position; after the support column 102 moves upward, it drives the guide column 303 to move upward, so that the guide column 303 pushes the second support block 304 to move to the right through the inclined surface, so that the second support block 304 drives the support platform 106 to extend out of the chassis 101, thereby improving the convenience of personnel using the support platform 106. When the support column 102 moves downward, the second spring 305 provides a driving force for the second support block 304, so that the support platform 106 shrinks to the inside of the chassis 101.

[0061] like Figures 1 to 12As shown, a government affairs intelligent hall system platform of the present invention, when working, drives the chassis 101 to move position through the walking track 108, so that the chassis 101 moves to the entrance of the hall. When the public enters the hall to handle business, the public can make online appointments for various government affairs services by touching the touch screen 103. By setting the support platform 106, it is convenient for personnel to place their accompanying items. When the public goes to the processing window and needs line guidance, the support column 102 is driven downward by the electric cylinder 107. After the support column 102 moves downward, it drives the slider 105 to move downward, so that the slider 105 drives the touch screen 103 to rotate to a horizontal angle through the sliding cooperation with the guide rail 104, thereby improving the storage convenience of the touch screen 103. At the same time, the support platform 106 shrinks into the inside of the chassis 101, and the supporting device stops supporting the bottom of the chassis 101. Then, the chassis 101 is driven to move by the walking track 108, so that the chassis 101 guides the public to the processing window.

[0062] The touch screen 103, electric cylinder 107, walking track 108 and fan 404 of the government affairs intelligent hall system platform of the present invention are purchased on the market. Technical personnel in the industry only need to install and operate them according to the accompanying instruction manual, without the need for technical personnel in this field to make creative labor.

[0063] The above is only a preferred embodiment of the present invention. It should be pointed out that for ordinary technicians in this technical field, several improvements and modifications can be made without departing from the technical principles of the present invention. These improvements and modifications should also be regarded as the scope of protection of the present invention.

Claims

1. A government affairs intelligent hall system platform, characterized in that: It includes online reservation unit, business processing unit, intelligent guidance unit, collaboration unit and central processing unit; The online reservation unit is used to utilize the front-end platform or mobile application of the government hall to enable the public to make online reservations for various government services; The business processing unit is used to receive the reservation information of the public and cooperate with the manual acceptance of the public's reservation business. During the acceptance process, the paper certification materials provided by the public are received, and then the paper materials are scanned and photographed to convert them into electronic copies, and then associated with the business acceptance information and packaged for storage; The intelligent guidance unit is used to provide intelligent business process guidance services to the public who come to the government hall to handle business, and provide walking route guidance to the public; The collaboration unit is used for collaborative work between multiple government departments. Through the collaboration unit, multiple government departments can achieve information sharing, process docking and collaborative approval, ensuring the efficiency and orderliness of business handling; The central processing unit is used to coordinate the cooperation between multiple units, provide a secure protection network and provide reliable data storage. The central processing unit uses a database management system suitable for government data storage and management to store various types of data such as government business data, user information and appointment information. By establishing a data warehouse, the government data is integrated, analyzed, mined, cleaned, converted and loaded, and the handling trends of government business and the changing trends of public needs are analyzed to provide data support for government decision-making. In order to ensure the security of the network, the network equipment is equipped with firewalls and intrusion detection system security protection measures to provide a dedicated network for government departments.

2. A government affairs intelligent hall system platform as claimed in claim 1, characterized in that: It also includes an information query unit; The information query unit is used to establish a government information database and to store policies, regulations, service guidelines, and government announcements in a structured manner, so that the public can query government-related policies, regulations, service guidelines, and government announcements through this module. For policy and regulation queries, the system provides a full-text search function to facilitate the public to quickly find relevant policy clauses. The information query unit performs classified queries based on different government departments and business types, so that the public can quickly obtain the processing procedures, required materials, and charging standards for specific businesses.

3. The government affairs intelligent hall system platform as claimed in claim 1, characterized in that: Also included is an efficiency assessment unit; The efficiency evaluation unit is used to evaluate government services. It measures the efficiency of services by counting the average processing time of business and the on-time completion rate. It evaluates the overall service of government departments and staff from multiple dimensions such as business processing efficiency, service quality, and public satisfaction. At the same time, it obtains service data through questionnaires to improve the accuracy of the evaluation.

4. The government affairs intelligent hall system platform as claimed in claim 1, characterized in that: It also includes a safety unit; The security unit is used to authenticate and authorize the public through user names, passwords, digital certificates, fingerprint recognition and face recognition, ensuring that only legitimate users can access the government affairs intelligent hall system platform, and by limiting user access to different government affairs service functions and data based on the public's roles and permissions, and by encrypting government affairs data to ensure the security of data during storage and transmission, and by using the SSL / TLS protocol to encrypt data transmitted over the network to prevent data theft or tampering.

5. A government affairs intelligent hall system platform as described in claim 1 or 2, characterized in that: The online reservation unit, intelligent guidance unit and information query unit all use Web applications to provide a web-based government service portal. The Web application uses modern HTML5 development technology to provide a friendly user interface and good user experience. The Web application supports multiple browsers, including IE, Chrome, and Firefox, to ensure that different users can access government services normally.

6. The government affairs intelligent hall system platform as claimed in claim 1, characterized in that: The intelligent guide unit comprises a driving device, a supporting device, a cleaning device, a chassis (101), a supporting column (102), a touch screen (103), a guide rail (104), a slider (105), a supporting platform (106), an electric cylinder (107) and a walking track (108), wherein the walking track (108) is arranged at the bottom end of the chassis (101), the supporting column (102) slides up and down through the top of the chassis (101), the bottom end of the touch screen (103) is rotatably mounted on the top of the chassis (101), the guide rail (104) is arranged on the outer side wall of the touch screen (103), and the slider (105) is slidably mounted on the guide rail (104). The bottom end of the slider (105) is rotatably connected to the top end of the support column (102); the support platform (106) slides through the outer wall of the chassis (101); the support platform (106) is connected to a driving device, and the driving device is used to drive the support platform (106) to move horizontally by utilizing the movement of the support column (102); the electric cylinder (107) is installed on the inner wall of the chassis (101); the moving end of the electric cylinder (107) is connected to the bottom end of the support column (102); the supporting device is arranged on the chassis (101); the supporting device is used to support the bottom end of the chassis (101); the cleaning device is installed on the chassis (101); the cleaning device is used to clean the floor.

7. The government affairs intelligent hall system platform as claimed in claim 6, characterized in that: The support device comprises two groups of first racks (201), two groups of gears (202), two groups of connecting frames (203), two groups of second racks (204), two groups of support seats (205), multiple groups of telescopic rods (206), multiple groups of supporting feet (207) and multiple groups of first springs (208); the two groups of first racks (201) are respectively arranged on the outer side wall of the support column (102); the two groups of gears (202) are respectively rotatably mounted on the inner side wall of the chassis (101); the two groups of gears (202) are meshed with the two groups of first racks (201); the two groups of second racks (204) are respectively arranged The two sets of second racks (204) are respectively meshed with the two sets of gears (202); the two sets of support seats (205) are respectively slidably mounted on the inner wall of the chassis (101); the outer walls of the two sets of support seats (205) are respectively connected to the outer walls of the two sets of connection frames (203); a plurality of telescopic rods (206) are respectively arranged at the bottom ends of the two sets of support seats (205); a plurality of support legs (207) are respectively mounted at the bottom ends of the plurality of telescopic rods (206); and a plurality of first springs (208) are respectively fitted on the outer walls of the plurality of telescopic rods (206).

8. The government affairs intelligent hall system platform as claimed in claim 6, characterized in that: The driving device comprises a first support block (301), a fixing frame (302), a guide column (303), a second support block (304) and a second spring (305); the first support block (301) is mounted on the outer side wall of the support column (102), and the outer side wall of the first support block (301) is provided with an inclined surface; the fixing frame (302) is mounted on the inner side wall of the chassis (101); the guide column (303) is mounted on the outer side wall of the fixing frame (302); the second support block (304) is slidably mounted on the outer side wall of the guide column (303); the end of the support platform (106) is connected to the outer side wall of the second support block (304); the outer side wall of the second support block (304) is provided with an inclined surface; the inclined surface on the second support block (304) is in mating contact with the inclined surface on the first support block (301); and the second spring (305) is fitted on the outer side wall of the guide column (303).

9. The government affairs intelligent hall system platform as claimed in claim 6, characterized in that: The cleaning device comprises a shell (401), a collecting hood (402), a storage box (403), a fan (404), a delivery pipe (405), a disinfection box (406) and an exhaust hood (407), wherein the shell (401) is mounted on the outer wall of the chassis (101), the collecting hood (402) is mounted on the lower part of the outer wall of the shell (401), and the bottom opening of the collecting hood (402) is close to the ground, the storage box (403) is mounted on the inner wall of the shell (401), and the collecting hood (402) is mounted on the inner wall of the shell (401). The outlet end is communicated with the storage box (403), the input end of the fan (404) is communicated with the storage box (403), and a filter is arranged on the input end of the fan (404), the output end of the fan (404) is communicated with the delivery pipe (405), the disinfection box (406) is installed on the inner wall of the chassis (101), and a disinfectant is arranged in the disinfection box (406), the output end of the delivery pipe (405) extends into the interior of the disinfection box (406), and the exhaust hood (407) is arranged on the top of the disinfection box (406).

10. The government affairs intelligent hall system platform as claimed in claim 9, characterized in that: It also includes a protective net (501), which is arranged at the bottom opening of the collection cover (402).

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