Employee intercommunication resource regulation and control method, device and equipment and medium

Abstract

The invention provides an employee intercommunication resource regulation and control method and device, equipment and a medium, and relates to the technical field of data processing, and the method comprises the steps: determining the total amount of target intercommunication resources corresponding to a target store based on the private domain customer capacity of the target store; scoring a plurality of employees in the target store according to a preset first performance indicator, and allocating the target intercommunication resource to at least one specified employee according to the score; and obtaining a second performance index score of the at least one specified employee based on private domain customer operation information generated by the at least one specified employee and obtained from the third-party server, so as to reallocate the intercommunication resources of the specified employees whose second performance index scores do not reach a preset threshold to other employees. The purpose of automatically allocating the intercommunication resources can be achieved, and the intercommunication resources among the employees can be accurately adjusted according to the performance capabilities of the employees, so that the purpose of efficiently utilizing the intercommunication resources is achieved.

Description

Technical Field

[0001] The present application relates to the field of data processing technology, and in particular to a method, device, equipment and medium for regulating and controlling employee intercommunication resources. Background Art

[0002] Private domain marketing refers to directing user traffic to one's own private domain (official website, customer list) by managing user relationships, and conducting targeted marketing planning and execution for this part of users. For example, in order to achieve private domain marketing, enterprises can connect the enterprise employee management service end and the third-party social service end to achieve the management of user social relationships that enterprise employees can reach on the enterprise employee management end. After enterprise employees establish social connections with consumers, employees use social services as consumer-oriented marketing tools, thereby generating sedimentation operation information on the third-party social service end. This information data is very important for enterprises to evaluate the effectiveness of private domain operations; accordingly, the third-party social service end integrates the above operation information from the employee dimension into employee communication resources, and transmits them to the enterprise employee management service end for a fee based on the specific needs of the enterprise. Therefore, for the enterprise employee management end, how to determine the total amount of employee communication resources it obtains from the third-party social server and allocate the above employee communication resources among multiple employees managed by itself is a technical problem that needs to be solved urgently.

[0003] Currently, the employee management end of an enterprise determines the total amount of employee communication resources obtained from a third-party social server based on the manager's experience, and manually allocates them to designated employees. This process is time-consuming and labor-intensive, and it is easy to make mistakes when the number of stores managed is in the hundreds or thousands and the number of employees is in the tens of thousands. In addition, employees often resign or transfer to other positions. If managers do not transfer communication resources in a timely manner, it will lead to the inability to reach consumers in a timely manner, and ultimately the failure to obtain operational information. Summary of the invention

[0004] In view of this, the purpose of this application is to provide a method, device, equipment and medium for regulating and controlling intercommunication resources among employees, which can automatically and accurately allocate intercommunication resources among employees and avoid wasting intercommunication resources.

[0005] In a first aspect, an embodiment of the present application provides a method for regulating employee intercommunication resources, wherein the intercommunication resources are used to obtain operation information of private domain customers generated by store employees configured with the intercommunication resources from a third-party server, wherein the store employees and the private domain customers are coupled based on the third-party server; the method comprises:

[0006] Based on the private domain customer capacity of the target store, determine the total amount of target intercommunication resources corresponding to the target store;

[0007] Scoring a plurality of employees of the target store according to a preset first performance indicator, and allocating the target intercommunication resource to at least one designated employee according to the score;

[0008] Based on the private domain customer operation information generated by the at least one designated employee obtained from the third-party server, a second performance indicator score of the at least one designated employee is obtained to reallocate the intercommunication resources of the designated employee whose second performance indicator score does not reach a preset threshold to other employees.

[0009] In some embodiments, the method further comprises the following steps:

[0010] Obtaining the resignation information of any of the designated employees;

[0011] Transfer the interoperable resources assigned to the departing designated employee to the successor employee who has not yet been assigned interoperable resources.

[0012] In some embodiments, it also includes calling the resignation succession management interface of the third-party server to transfer the private domain customers managed by the resigned designated employee to be managed by the successor employee.

[0013] In some embodiments, the step of determining the target intercommunication resource corresponding to the target store based on the private domain customer capacity of the target store includes the following steps:

[0014] Determine an operation coefficient based on the grade and / or industry attribute of the target store; wherein the operation coefficient is used to represent the maximum number of private domain customers that each employee can manage;

[0015] Based on the operation coefficient and the private domain customer capacity of the target store, a target intercommunication resource corresponding to the target store is determined.

[0016] In some embodiments, the method further comprises the following steps:

[0017] When the enterprise to which the target store belongs includes multiple stores, the total amount of interoperable resources corresponding to the enterprise is determined according to the number of stores and employees included in the enterprise;

[0018] Scoring the multiple stores of the enterprise according to a preset third performance indicator;

[0019] The intercommunication resources corresponding to the enterprise are allocated to each store according to the score of the third performance indicator.

[0020] In some embodiments, the determining the target intercommunication resource corresponding to the target store further includes the following steps:

[0021] Determine the reserved intercommunication resources of each store according to the emergency information; wherein the emergency information includes the future activity arrangement information and / or public opinion monitoring data of each store;

[0022] Based on the determined reserved intercommunication resources, the intercommunication resources between the stores are adjusted.

[0023] In some embodiments, the method further comprises the following steps:

[0024] According to the preset adjustment rules, gradually adjust the operating coefficient;

[0025] Based on the adjusted operation coefficient, re-determine the target intercommunication resource corresponding to the target store and allocate it to at least one designated employee, and obtain a third performance indicator score of the store; wherein the third performance indicator score is used to evaluate the private domain operation effect of the store;

[0026] The operation coefficient corresponding to the highest score of the third performance indicator is set as the optimized operation coefficient corresponding to the store.

[0027] In a second aspect, an embodiment of the present application provides an employee intercommunication resource control device, wherein the intercommunication resource is used to obtain operation information of a private domain customer generated by a store employee configured with the intercommunication resource from a third-party server, wherein the store employee and the private domain customer are coupled based on the third-party server, and the device includes:

[0028] A determination module, configured to determine the total amount of target intercommunication resources corresponding to the target store based on the private domain customer capacity of the target store;

[0029] an allocation module, configured to score a plurality of employees of the target store according to a preset first performance indicator, and allocate the target intercommunication resource to at least one designated employee according to the score;

[0030] An adjustment module is used to obtain a second performance indicator score of the at least one designated employee based on the private domain customer operation information generated by the at least one designated employee obtained from the third-party server, so as to reallocate the intercommunication resources of the designated employee whose second performance indicator score does not reach a preset threshold to other employees.

[0031] In a third aspect, an embodiment of the present application provides an electronic device, comprising a processor, a memory and a bus, wherein the memory stores machine-readable instructions executable by the processor, and when the electronic device is running, the processor and the memory communicate through the bus, and when the machine-readable instructions are executed by the processor, the steps of the employee intercommunication resource regulation method described in any one of the first aspects are performed.

[0032] In a fourth aspect, an embodiment of the present application provides a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the steps of the employee intercommunication resource regulation method described in any one of the first aspects are executed.

[0033] The employee intercommunication resource control method, device, equipment and medium described in the present application determine the target intercommunication resources corresponding to the target store based on the private domain customer capacity of the target store; score multiple employees under the target store according to a preset first performance indicator, and allocate the target intercommunication resources to at least one designated employee according to the score; obtain the second performance indicator score of the at least one designated employee based on the private domain customer operation information generated by the at least one designated employee obtained from the third-party service end, so as to reallocate the intercommunication resources of the designated employees whose second performance indicator scores do not reach the preset threshold to other employees. Not only can the purpose of automatically allocating intercommunication resources be achieved, but also the intercommunication resources between employees can be accurately adjusted according to the performance capabilities of the employees, thereby achieving the purpose of efficient use of intercommunication resources. BRIEF DESCRIPTION OF THE DRAWINGS

[0034] In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings required for use in the embodiments will be briefly introduced below. It should be understood that the following drawings only show certain embodiments of the present application and therefore should not be regarded as limiting the scope. For ordinary technicians in this field, other related drawings can be obtained based on these drawings without paying creative work.

[0035] Figure 1 A multi-terminal interaction schematic diagram of the employee intercommunication resource regulation method according to an embodiment of the present application is shown;

[0036] Figure 2 A flow chart of the employee intercommunication resource control method according to an embodiment of the present application is shown;

[0037] Figure 3 A flow chart of determining a target intercommunication resource corresponding to a target store based on the private domain customer capacity of the target store according to an embodiment of the present application is shown;

[0038] Figure 4 A flowchart of allocating interconnected resources between stores according to an embodiment of the present application is shown;

[0039] Figure 5 A flow chart of adjusting the operating coefficient according to an embodiment of the present application is shown;

[0040] Figure 6 A schematic diagram of the structure of the employee intercommunication resource control device according to an embodiment of the present application is shown;

[0041] Figure 7 A structural block diagram of an electronic device described in an embodiment of the present application is shown. DETAILED DESCRIPTION

[0042] To make the purpose, technical scheme and advantages of the embodiments of the present application clearer, the technical scheme in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. It should be understood that the drawings in the present application only serve the purpose of explanation and description and are not used to limit the scope of protection of the present application. In addition, it should be understood that the schematic drawings are not drawn in real proportion. The flowchart used in this application shows the operations implemented according to some embodiments of the present application. It should be understood that the operations of the flowchart can be implemented out of sequence, and the steps without logical context can be reversed in order or implemented simultaneously. In addition, those skilled in the art can add one or more other operations to the flowchart under the guidance of the content of the present application, or remove one or more operations from the flowchart.

[0043] In addition, the described embodiments are only a part of the embodiments of the present application, rather than all the embodiments. The components of the embodiments of the present application described and shown in the drawings here can be arranged and designed in various configurations. Therefore, the following detailed description of the embodiments of the present application provided in the drawings is not intended to limit the scope of the application claimed for protection, but merely represents the selected embodiments of the present application. Based on the embodiments of the present application, all other embodiments obtained by those skilled in the art without making creative work belong to the scope of protection of the present application.

[0044] It should be noted that the term "comprising" will be used in the embodiments of the present application to indicate the existence of the features declared thereafter, but does not exclude the addition of other features.

[0045] See the instruction manual Figure 1In order to realize private domain marketing, enterprises manage their stores and / or frontline employees through the enterprise employee management terminal on the one hand; on the other hand, the frontline employees of each store reach users through the third-party service terminal, distribute and promote marketing activities, and encourage users to place orders and consume. Since the operation information generated on the third-party service terminal has a high value for the enterprise, the third-party social service terminal has the service of integrating the above operation information from the employee dimension into employee communication resources and transmitting it for a fee to the enterprise employee management terminal. The third-party service terminal may include a social server, such as a WeChat server connected to the employee WeChat client and the consumer WeChat client; or it may be a plurality of multi-social servers with a connection relationship, such as an enterprise micro server connected to the employee enterprise micro client and a WeChat server connected to the consumer WeChat client. The operation information includes not only the information of employees reaching consumers, but also the consumption data of users on the third-party service terminal based on the reaching, such as the order data on the WeChat applet; the management operation of the enterprise employee management terminal on employees can be realized by calling the open interface of the third-party service terminal, such as various API interfaces for managing employees opened by the enterprise micro server.

[0046] However, currently, many companies are not sure how many intercommunication resources to obtain from third-party social servers when conducting private domain marketing; and they need to manually allocate intercommunication resources to employees, resulting in insufficient allocation efficiency and accuracy. Based on this, the present application provides an employee intercommunication resource regulation method, device, equipment and medium, which can accurately allocate intercommunication resources between employees in real time.

[0047] See the instruction manual Figure 2 , an embodiment of the present application provides an employee intercommunication resource regulation method, wherein the intercommunication resource is used to obtain operation information of private domain customers generated by store employees configured with the intercommunication resource from a third-party server, wherein the store employees and the private domain customers are coupled based on the third-party server, and the method comprises the following steps:

[0048] S1. Determine the total amount of target intercommunication resources corresponding to the target store based on the private domain customer capacity of the target store;

[0049] S2. Score a plurality of employees of the target store according to a preset first performance indicator, and allocate the target intercommunication resource to at least one designated employee according to the score;

[0050] S3. Based on the private domain customer operation information generated by the at least one designated employee obtained from the third-party server, obtain the second performance indicator score of the at least one designated employee, so as to reallocate the intercommunication resources of the designated employees whose second performance indicator scores do not reach a preset threshold to other employees.

[0051] In an embodiment of the present application, the employee intercommunication resource regulation method can be run on the enterprise employee management end in the background technology. When the employee intercommunication resource regulation method is run on the enterprise employee management end, the employee intercommunication resource regulation method can be implemented and executed based on the enterprise employee management end, and is used to realize automatic and accurate allocation of intercommunication resources between employees according to employee performance capabilities when the enterprise allocates intercommunication resources to employees.

[0052] In order to avoid the situation in the prior art where a store is uncertain about how many interconnected resources to obtain, it is necessary to confirm the interconnected resource requirements of the store, that is, to execute step S1. Figure 3 When executing step S1, determining the target intercommunication resource corresponding to the target store based on the private domain customer capacity of the target store includes the following steps:

[0053] S101. Determine an operation coefficient based on the grade and / or industry attribute of the target store; wherein the operation coefficient is used to represent the maximum number of private domain customers that each employee can manage;

[0054] S102: Determine the total amount of target intercommunication resources corresponding to the target store based on the operation coefficient and the private domain customer capacity of the target store.

[0055] Among them, the private domain customer capacity can be understood as the number of customers operated by the store within its market scope; the number of private domain customers managed by each employee can be understood as the number of customers pulled into the group through corporate WeChat for the distribution and promotion of marketing activities by the employee; and the maximum number of private domain customers that each employee can manage, that is, the operating coefficient is not fixed, and its size depends on the level and / or industry attributes of the store. For example, in industries where marketing activities are frequent and customer feedback needs to be collected in a timely manner, each employee pays relatively high energy. In order to better serve each customer and facilitate transactions, the maximum number of private domain customers that can be managed is set to be smaller; and the higher the store level, the more accurate the customer resources served. In order to achieve customer satisfaction and avoid customer churn, the maximum number of private domain customers that can be managed is set to be smaller.

[0056] In one embodiment, the operation coefficient can be pre-set according to the level and / or industry attributes of the store; then the operation data of the store is obtained according to the customer relationship management system CRM, and the private customer pool capacity of the store is determined through the operation data, wherein the customer relationship management system CRM (customer relationship management) refers to a software system that uses computers to automatically analyze sales, marketing, customer service, and application processes. In this embodiment, the store operation data obtained through the customer relationship management system CRM may include one or more of transaction data, order data, store membership data, and store location information, and then the number of customers operated by the store within its market range, that is, the private customer capacity, can be determined through these operation data; finally, the intercommunication resources of the store are calculated by the pre-set operation coefficient and the confirmed private customer capacity, and the calculation formula is:

[0057] N = M / K;

[0058] Among them, K represents the pre-set operating coefficient, M represents the capacity of the private domain customer pool, and N represents the interoperable resources of the store.

[0059] It should be noted here that the operating coefficient K is initially set based on the level and / or industry attributes of the store, and will be adjusted later based on the private domain operation results.

[0060] In order to avoid wasting intercommunication resources, the intercommunication resources of the store must be allocated to capable employees, that is, step S2 is executed. Specifically, the first performance indicator that reflects the ability of the employees is set and scored, and then the intercommunication resources of the store are allocated in the order of the first performance indicator scores. It should be noted here that in order to reduce costs, intercommunication resources will not be allocated to all employees in the store, so there will inevitably be individual employees who will not be allocated intercommunication resources. The individual employees referred to here are employees with relatively low scores on the first performance indicator.

[0061] The first performance indicator is preset by the manager on the enterprise employee management side, and can be automatically calculated based on employee information and the actual work results completed. In one embodiment, the set first performance indicator may include one or more of employee roles, transaction data, and idle and busy data, and weights are set for each of the first performance indicators. For example, according to employee job functions and employee performance, employees are divided into different roles, such as clerks, store managers, etc., and the weight is set to 30%; according to employee transaction data, sales, customer satisfaction, response speed, etc., employee data is evaluated, and the weight is set to 50%; according to employee idle and busy data, busy time, free time, etc., employee idle and busy time capabilities are evaluated, and the weight accounts for 20%. Then, the corresponding first performance indicator score is obtained through the set calculation rules, and intercommunication resources are allocated in order from high to low.

[0062] In other embodiments, the first performance indicator and its weight and calculation rule can be set according to the actual situation, and this application does not restrict or fix this.

[0063] Furthermore, after the intercommunication resources are allocated to the store employees, in order to avoid the reduction of employee vitality and maintain the effective use of intercommunication resources, step S3 needs to be executed, wherein the second performance indicator, like the first performance indicator, is preset by the manager on the enterprise employee management side and can be automatically calculated based on employee information and actual work results. Specifically, the second performance indicator is first set for the employee who is allocated with intercommunication resources. The second performance indicator can be the timeliness data of the marketing activities sent by the employee, the completeness data of the customer feedback collected, etc. obtained through the third-party service end, that is, the private customer operation information generated by the employee through the allocated intercommunication resources; then the corresponding second performance indicator score is obtained through certain calculation rules, and compared with the preset threshold. If the second performance indicator score is lower than the preset threshold, it means that the employee has not effectively used the allocated intercommunication resources, and the intercommunication resources allocated to the employee need to be reallocated to other employees who have not yet been allocated with intercommunication resources.

[0064] It should be noted here that the employees who are reallocated to other employees who have not yet been allocated intercommunication resources are allocated in priority order based on the first performance indicator scores of all employees in the current store who have not been allocated intercommunication resources. The specific allocation steps can be found in the above step S2 and will not be repeated here.

[0065] In addition, it should be noted that in the sales industry, the turnover of employees is actually quite large, and employees often resign or transfer. If the resigned or transferred employees are assigned intercommunication resources and are not transferred or changed in time, it will lead to a higher risk of community customer assets. Therefore, in this application, it is necessary to obtain the resignation information of any employee assigned intercommunication resources in real time. If an employee resigns, the intercommunication resources assigned to the employee must be transferred to the successor employee who has not yet been assigned intercommunication resources. The employee is the employee with the highest first performance indicator score among all employees in the current store who have not been assigned intercommunication resources.

[0066] It should also be noted that whether it is a designated employee whose second performance indicator score does not reach the preset threshold, or a resigned employee who is assigned interoperable resources, when the interoperable resources are transferred, the private domain customers managed by them will also be transferred to reach the consumers previously maintained in a timely manner and avoid data loss.

[0067] Furthermore, when an enterprise includes multiple stores, how to achieve interoperable resource allocation between stores under the enterprise can be found in the attached manual. Figure 4 , specifically, the following steps are included:

[0068] P1. When the enterprise to which the target store belongs includes multiple stores, the total amount of interoperable resources corresponding to the enterprise is determined according to the number of stores and employees included in the enterprise;

[0069] P2. Score the multiple stores of the enterprise according to a preset third performance indicator;

[0070] P3. Allocate the interoperable resources corresponding to the enterprise to each store according to the score of the third performance indicator.

[0071] In one embodiment, first, the total amount of interoperable resources corresponding to the enterprise is determined based on the scale of the enterprise, such as the number of stores and the number of employees, and then each store under the enterprise is scored by setting a third performance indicator and calculation rules, and each store is graded according to the third performance indicator score, wherein stores of different grades correspond to different levels of interoperable resources, for example, stores with a score below 70 are grade C, 70-80 points are grade B, and 80-100 points are grade A. The number of interoperable resources corresponding to grade A stores is 20, the number of interoperable resources corresponding to grade B stores is 10, and the number of interoperable resources corresponding to grade C stores is 5; finally, based on the grade of each store and the determined total amount of interoperable resources, the interoperable resources of each store are obtained and allocated accordingly.

[0072] It should be noted here that, in addition to the operational information of each store obtained through the customer relationship management system CRM, the third performance indicator also includes information such as the geographical location and regional characteristics of each store. This is because the geographical location information can reflect whether the traffic around the store is convenient, and the regional characteristics information can reflect the flow of people in the store area. The convenience of transportation and the flow of people in the area will also affect the number of customers operated within the market scope of the store to a certain extent.

[0073] Among them, after the intercommunication resources are allocated, in order to avoid the loss of store activity and the inability to fully utilize the effect of store intercommunication resources, the third performance indicator can be scored regularly, such as quarterly or annually, for each store under the enterprise to readjust the allocation of intercommunication resources between each store.

[0074] In addition, in some special cases, before the deadline for readjusting the allocation of intercommunication resources between stores, if there is sudden information, such as the future event arrangement information and / or public opinion monitoring data of each store, it will affect the demand for intercommunication resources of each store. For example, if a store arranges promotional activities during holidays, it will inevitably increase a group of private domain customers. If the intercommunication resources are not increased in time, the potential customers will be lost, so the intercommunication resources of the corresponding stores need to be adjusted in time. Specifically, the reserved intercommunication resources of each store can be determined according to the sudden information, and then the intercommunication resources between each store can be adjusted based on the determined reserved intercommunication resources.

[0075] When adjusting the intercommunication resources between stores, the intercommunication resources of a certain store may be directly increased, or the intercommunication resources between stores may be adjusted according to the above steps P1-P3 while the total amount of the enterprise's intercommunication resources remains unchanged.

[0076] After the intercommunication resources of the store are adjusted, it is also necessary to adjust the intercommunication resources between the employees in the store. The adjustment and correction can refer to the above steps S2 and S3, which will not be repeated here.

[0077] Since the higher the operation coefficient (the maximum number of private domain customers that each employee can manage) is, the better the store's private domain operation effect is, the operation coefficient set initially may not necessarily achieve the optimal private domain operation effect, so it needs to be adjusted in the later stage. For details, please refer to the attached manual. Figure 5 , including the following steps:

[0078] Q1. According to the preset adjustment rules, gradually adjust the operating coefficient;

[0079] Q2. Based on the adjusted operation coefficient, re-determine the target intercommunication resource corresponding to the target store and allocate it to at least one designated employee, and obtain a third performance indicator score of the store; wherein the third performance indicator score is used to evaluate the private domain operation effect of the store;

[0080] Q3. The operation coefficient corresponding to the highest score of the third performance indicator is set as the optimized operation coefficient corresponding to the store.

[0081] In one embodiment, for example, the initially set operating coefficient (the maximum number of private domain customers that each employee can manage) is 100, and the store allocates intercommunication resources according to the operating coefficient of 100. Then, according to the set period, such as one week or ten days, the score is scored according to the set third performance indicator and calculation rules, so as to reflect the private domain operation effect of the store through the third performance indicator score. For example, the third performance indicator can be the total transaction amount that the company's employees have facilitated the private domain customers to reach by using the allocated intercommunication resources, and the score obtained is 70 points; then according to the preset adjustment rules, such as an adjustment step of 5, the operating coefficient is adjusted to 95 as the new round of optimized operating coefficient, and the store re-allocates intercommunication resources according to the optimized operating coefficient of 95. At the same time, according to the set period, the third performance indicator score obtained is 90 points; and in this way, until the third performance indicator score obtained is the highest value, the corresponding operating coefficient is determined as the final operating coefficient.

[0082] It can be seen that the employee intercommunication resource regulation method provided by the present application can help the enterprise automatically complete the allocation of intercommunication resources, and in order to avoid the waste of intercommunication resources, the intercommunication resources are accurately allocated according to the performance capabilities of the employees, and the resignation information of the employees allocated with intercommunication resources is monitored in real time, and the intercommunication resources are changed in time, so as to realize the dynamic adjustment of the intercommunication resources between employees; in addition, the intercommunication resources of each store of the enterprise can be allocated, and the dynamic adjustment of the intercommunication resources between stores can be realized according to emergency information.

[0083] Based on the same inventive concept, an embodiment of the present application also provides a device for dynamically regulating the intercommunication resources of store employees. Since the principle of solving the problem by the device in the embodiment of the present application is similar to the above-mentioned method for dynamically regulating the intercommunication resources of store employees in the embodiment of the present application, the implementation of the device can refer to the implementation of the method, and the repeated parts will not be repeated.

[0084] As the instruction manual Figure 6As shown, the present application also provides a device for dynamically regulating intercommunication resources of store employees, wherein the intercommunication resources are used to obtain operation information of private domain customers generated by store employees configured with the intercommunication resources from a third-party server, wherein the store employees and the private domain customers are coupled based on the third-party server, and the device includes:

[0085] A determination module 601 is used to determine the total amount of target intercommunication resources corresponding to the target store based on the private domain customer capacity of the target store;

[0086] An allocation module 602 is used to score multiple employees of the target store according to a preset first performance indicator, and allocate the target intercommunication resource to at least one designated employee according to the score;

[0087] The adjustment module 603 is used to obtain the second performance indicator score of the at least one designated employee based on the private domain customer operation information generated by the at least one designated employee obtained from the third-party server, so as to reallocate the intercommunication resources of the designated employee whose second performance indicator score does not reach a preset threshold to other employees.

[0088] In some embodiments, the device further comprises a transfer module, which is used to obtain the resignation information of any of the designated employees; and transfer the intercommunication resources allocated to the resigned designated employee to a successor employee to which the intercommunication resources have not yet been allocated.

[0089] In some embodiments, the adjustment module 603 or the transfer module transfers the managed private domain customers together when reallocating the intercommunication resources between employees.

[0090] In some embodiments, the determination module 601 determines the target intercommunication resource corresponding to the target store based on the private domain customer capacity of the target store, including:

[0091] Determine an operation coefficient based on the grade and / or industry attribute of the target store; wherein the operation coefficient is used to represent the maximum number of private domain customers that each employee can manage;

[0092] Based on the operation coefficient and the private domain customer capacity of the target store, a target intercommunication resource corresponding to the target store is determined.

[0093] In some embodiments, the device also includes a store intercommunication resource allocation module, which is used to determine the total amount of intercommunication resources corresponding to the enterprise according to the number of stores and employees included in the enterprise when the enterprise to which the target store belongs includes multiple stores; score the multiple stores under the enterprise according to a preset third performance indicator; and allocate the determined intercommunication resources corresponding to the enterprise to each store according to the score of the third performance indicator.

[0094] In some embodiments, after the store intercommunication resource allocation module allocates the determined intercommunication resources corresponding to the enterprise to each store according to the score of the third performance indicator, it also determines the reserved intercommunication resources for each store based on the emergency information; wherein the emergency information includes future activity arrangement information and / or public opinion monitoring data of each store; based on the determined reserved intercommunication resources, the intercommunication resources between each store are adjusted.

[0095] In some embodiments, the device also includes an optimization module for gradually adjusting the operating coefficient according to preset adjustment rules; based on the adjusted operating coefficient, re-determining the target intercommunication resources corresponding to the target store and allocating them to at least one designated employee, and obtaining a third performance indicator score for the store; wherein the third performance indicator score is used to evaluate the private domain operation effect of the store; and setting the operating coefficient corresponding to the highest third performance indicator score as the optimized operating coefficient corresponding to the store.

[0096] The present application provides a device for dynamically regulating the intercommunication resources of store employees. The device determines the target intercommunication resources corresponding to the target store based on the private customer capacity of the target store through a determination module; scores multiple employees under the target store according to a preset first performance indicator through an allocation module, and allocates the target intercommunication resources to at least one designated employee according to the score; and obtains the second performance indicator score of the at least one designated employee based on the private customer operation information generated by the at least one designated employee obtained from the third-party service end through an adjustment module, so as to reallocate the intercommunication resources of the designated employees whose second performance indicator scores do not reach the preset threshold to other employees. Not only can the purpose of automatically allocating intercommunication resources be achieved, but also the intercommunication resources between employees can be accurately adjusted according to the capabilities of the employees, thereby achieving the purpose of efficiently utilizing intercommunication resources.

[0097] Based on the same concept of the present invention, the specification is attached Figure 7 As shown, the structure of an electronic device 700 provided in an embodiment of the present application includes: at least one processor 701, at least one network interface 704 or other user interface 703, a memory 705, and at least one communication bus 702. The communication bus 702 is used to realize the connection and communication between these components. The electronic device 700 optionally includes a user interface 703, including a display (for example, a touch screen, LCD, CRT, holographic imaging (Holographic) or projection (Projector), etc.), a keyboard or a pointing device (for example, a mouse, a trackball (trackball), a touch pad or a touch screen, etc.).

[0098] The memory 705 may include a read-only memory and a random access memory, and provides instructions and data to the processor 701. A portion of the memory 705 may also include a non-volatile random access memory (NVRAM).

[0099] In some embodiments, the memory 705 stores the following elements, which may be protected modules or data structures, or a subset thereof, or an extended set thereof:

[0100] Operating system 7051, including various system programs for implementing various basic services and processing hardware-based tasks;

[0101] The application module 7052 includes various application programs, such as a launcher, a media player, a browser, etc., which are used to implement various application services.

[0102] In an embodiment of the present application, by calling the program or instructions stored in the memory 705, the processor 701 is used to execute steps in a method for dynamically regulating the intercommunication resources of store employees, which can automatically and accurately allocate the intercommunication resources between employees to avoid waste of resources.

[0103] The present application also provides a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the steps in the method for dynamically regulating the intercommunication resources of store employees are executed.

[0104] Specifically, the storage medium can be a general storage medium, such as a mobile disk, a hard disk, etc. When the computer program on the storage medium is run, the above-mentioned method for dynamically regulating the intercommunication resources of store employees can be executed.

[0105] In the embodiments provided in the present application, it should be understood that the disclosed devices and methods can be implemented in other ways. The device embodiments described above are merely schematic. For example, the division of units is only a logical function division. There may be other division methods in actual implementation. For example, multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. Another point is that the mutual coupling or direct coupling or communication connection shown or discussed can be through some communication interfaces, and the indirect coupling or communication connection of devices or units can be electrical, mechanical or other forms.

[0106] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

[0107] In addition, each functional unit in the embodiments provided in the present application may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.

[0108] If the function is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of the present application, or the part that contributes to the prior art or the part of the technical solution, can be embodied in the form of a software product, which is stored in a storage medium and includes several instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the various embodiments of the present application. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk, and other media that can store program codes.

[0109] Finally, it should be noted that the above embodiments are only specific implementation methods of the present application, which are used to illustrate the technical solutions of the present application, rather than to limit them. The protection scope of the present application is not limited thereto. Although the present application is described in detail with reference to the aforementioned embodiments, ordinary technicians in the field should understand that any technician familiar with the technical field can still modify the technical solutions recorded in the aforementioned embodiments within the technical scope disclosed in the present application, or can easily think of changes, or make equivalent replacements for some of the technical features therein; and these modifications, changes or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the embodiments of the present application. They should all be included in the protection scope of the present application. Therefore, the protection scope of the present application shall be within the protection scope of the protection scope of the claims. Therefore, the protection scope of the present application shall be based on the protection scope of the claims.

Claims

1. A method for regulating and controlling intercommunication resources of store employees, characterized in that: The intercommunication resource is used to obtain, from a third-party server, operation information on private-domain customers generated by store employees configured with the intercommunication resource, wherein the store employees and the private-domain customers are coupled based on the third-party server; the method comprises: Based on the private domain customer capacity of the target store, determine the total amount of target intercommunication resources corresponding to the target store; Scoring a plurality of employees of the target store according to a preset first performance indicator, and allocating the target intercommunication resource to at least one designated employee according to the score; Based on the private domain customer operation information generated by the at least one designated employee obtained from the third-party server, a second performance indicator score of the at least one designated employee is obtained to reallocate the intercommunication resources of the designated employee whose second performance indicator score does not reach a preset threshold to other employees.

2. The employee intercommunication resource control method according to claim 1, characterized in that: The method further comprises the following steps: Obtaining the resignation information of any of the designated employees; Transfer the interoperable resources assigned to the departing designated employee to the successor employee who has not yet been assigned interoperable resources.

3. The employee intercommunication resource control method according to claim 2 is characterized in that: It also includes calling the resignation succession management interface of the third-party server to transfer the private domain customers managed by the resigned designated employee to be managed by the successor employee.

4. The employee intercommunication resource control method according to claim 3 is characterized in that: The step of determining the target intercommunication resources corresponding to the target store based on the private domain customer capacity of the target store includes the following steps: Determine an operation coefficient based on the grade and / or industry attribute of the target store; wherein the operation coefficient is used to represent the maximum number of private domain customers that each employee can manage; Based on the operation coefficient and the private domain customer capacity of the target store, a target intercommunication resource corresponding to the target store is determined.

5. The employee intercommunication resource control method according to claim 4 is characterized in that: The method further comprises the following steps: When the enterprise to which the target store belongs includes multiple stores, the total amount of interoperable resources corresponding to the enterprise is determined according to the number of stores and employees included in the enterprise; Scoring the multiple stores of the enterprise according to a preset third performance indicator; The intercommunication resources corresponding to the enterprise are allocated to each store according to the score of the third performance indicator.

6. The employee intercommunication resource control method according to claim 4 is characterized in that: The determining of the target intercommunication resource corresponding to the target store further includes the following steps: Determine the reserved intercommunication resources of each store according to the emergency information; wherein the emergency information includes the future activity arrangement information and / or public opinion monitoring data of each store; Based on the determined reserved intercommunication resources, the intercommunication resources between the stores are adjusted.

7. The employee intercommunication resource control method according to claim 5, characterized in that: The method further comprises the following steps: According to the preset adjustment rules, gradually adjust the operating coefficient; Based on the adjusted operation coefficient, re-determine the target intercommunication resource corresponding to the target store and allocate it to at least one designated employee, and obtain a third performance indicator score of the store; wherein the third performance indicator score is used to evaluate the private domain operation effect of the store; The operation coefficient corresponding to the highest score of the third performance indicator is set as the optimized operation coefficient corresponding to the store.

8. An employee intercommunication resource control device, characterized in that: The intercommunication resource is used to obtain, from a third-party server, operation information on private-domain customers generated by store employees equipped with the intercommunication resource, wherein the store employees and the private-domain customers are coupled based on the third-party server; the device comprises: A determination module, configured to determine the total amount of target intercommunication resources corresponding to the target store based on the private domain customer capacity of the target store; an allocation module, configured to score a plurality of employees of the target store according to a preset first performance indicator, and allocate the target intercommunication resource to at least one designated employee according to the score; An adjustment module is used to obtain a second performance indicator score of the at least one designated employee based on the private domain customer operation information generated by the at least one designated employee obtained from the third-party server, so as to reallocate the intercommunication resources of the designated employee whose second performance indicator score does not reach a preset threshold to other employees.

9. An electronic device, characterized in that: include: A processor, a memory and a bus, wherein the memory stores machine-readable instructions executable by the processor, and when the electronic device is running, the processor and the memory communicate via the bus, and when the machine-readable instructions are executed by the processor, the steps of the employee intercommunication resource regulation method as described in any one of claims 1 to 7 are performed.

10. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the steps of the employee intercommunication resource regulation method as claimed in any one of claims 1 to 7 are executed.

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