Service quality management method based on power marketing management information platform

Abstract

The invention provides a service quality management method based on an electric power marketing management information platform, and the method comprises the steps: determining an evaluation system corresponding to a service quality evaluation service request and at least one evaluated unit in the electric power marketing management information platform in response to the service quality evaluation service request; evaluating at least one evaluated unit based on the evaluation system to obtain an index detail result of each evaluated unit, and obtaining an evaluation summary result corresponding to all the evaluated units based on the index detail result of each evaluated unit; and performing service quality management on at least one evaluated unit based on the index detail result of each evaluated unit and the evaluation summary result corresponding to all the evaluated units. Therefore, automatic evaluation and management of the service quality are realized. And the service quality evaluation efficiency and objectivity are effectively improved.

Description

Technical Field

[0001] The present application relates to the field of computer technology, and in particular to a service quality management method based on a power marketing management information platform. Background Art

[0002] With the continuous development of the power service industry, customers have higher and higher requirements for service quality, and they expect to obtain more efficient, convenient and user-friendly service experience. However, the current traditional power service quality management method mainly relies on manual collection and analysis of data, which is inefficient and prone to errors. In addition, the traditional power service quality management method lacks quantitative evaluation standards, resulting in highly subjective evaluation results, making it difficult to objectively and impartially evaluate service quality. Summary of the invention

[0003] The present application provides a service quality management method based on an electric power marketing management information platform, which is used to solve the technical problem that the current traditional electric power service quality management method mainly relies on manual collection and analysis of data, resulting in low efficiency and prone to errors, and lacks quantitative evaluation standards, resulting in highly subjective evaluation results, making it difficult to objectively and impartially evaluate service quality.

[0004] The present application provides a service quality management method based on a power marketing management information platform, including: In response to a service quality evaluation business request, determining an evaluation system corresponding to the service quality evaluation business request and at least one evaluated unit in the power marketing management information platform, wherein the evaluation system includes evaluation system detailed information and indicator information related to the evaluation system detailed information; Based on the evaluation system, at least one of the evaluated units is evaluated to obtain detailed indicator results of each evaluated unit, and based on the detailed indicator results of each evaluated unit, the evaluation summary results corresponding to all the evaluated units are obtained, wherein the detailed indicator results include the target value, target value score, indicator value and indicator value score of each indicator, and the evaluation summary results corresponding to all the evaluated units include the number of indicators that meet the standards, the number of indicators that do not meet the standards, the evaluation result score and the evaluation result ranking of each evaluated unit; Based on the detailed indicator results of each evaluated unit and the evaluation summary results corresponding to all the evaluated units, service quality management is performed on at least one of the evaluated units.

[0005] In some embodiments, determining the evaluation system corresponding to the service quality evaluation business request includes: Determine the evaluation unit corresponding to the service quality evaluation business request initiated; Determine at least one candidate evaluation system whose evaluation system formulation unit is the evaluation unit and whose evaluation system effective time is before the request time corresponding to the service quality evaluation business request; Based on the evaluation system detail information of each candidate evaluation system and the indicator information related to the evaluation system detail information, an evaluation system that meets the service quality evaluation business request is screened out from the at least one candidate evaluation system.

[0006] In some embodiments, the step of evaluating at least one of the evaluated units based on the evaluation system to obtain detailed indicator results of each of the evaluated units includes: In the case where the indicator source in the indicator information is manually entered, the indicator value and target value of each indicator of each evaluated unit are obtained according to the evaluation system detailed information and the indicator information; According to the indicator value of each indicator of each evaluated unit, the target value of each indicator and the evaluation algorithm in the evaluation system detailed information, the target value score and the indicator value score of each indicator of each evaluated unit are obtained.

[0007] In some embodiments, the step of evaluating at least one of the evaluated units based on the evaluation system to obtain detailed indicator results of each of the evaluated units includes: In the case where the indicator source in the indicator information is not manually entered, creating evaluation result detailed information of each of the evaluated units according to the evaluation system detailed information and the indicator information; Calculating the index value of each index of each evaluated unit according to the index algorithm corresponding to each index in the evaluation system detailed information of the evaluation system; When the target value type of the evaluated unit is an average value, the average value of the indicators of the evaluated unit is calculated based on the indicator values ​​of the indicators of the evaluated unit, and the average value of the indicators is used as the target value of each indicator of the evaluated unit; In the case where the target value type of the evaluated unit is a fixed value, the target value of each indicator in the evaluation system detailed information is used as the target value of each indicator of the evaluated unit; In the case where the target value type of the evaluated unit is a weighted average value, the index values ​​of each index of the evaluated unit are used to calculate the weighted average value of the index of the evaluated unit, and the weighted average value of the index is used as the target value of each index of the evaluated unit; According to the indicator value of each indicator of each evaluated unit and the target value of each indicator, the evaluation algorithm in the evaluation system detailed information is applied to determine the indicator value score and the target value score of each indicator of each evaluated unit.

[0008] In some embodiments, obtaining the evaluation summary results corresponding to all the evaluated units based on the indicator detailed results of each of the evaluated units includes: Determine the number of indicators that have been met and the number of indicators that have not been met for each of the evaluated units according to the target value score and the indicator value score of each of the evaluated units; Calculate the evaluation result score of each evaluated unit according to the target value, target value score, indicator value, indicator value score of each indicator of each evaluated unit and the indicator weight of each indicator in the evaluation system detailed information; Based on the evaluation result score of each evaluated unit, the evaluation result ranking of each evaluated unit is determined.

[0009] In some embodiments, the performing of service quality management on at least one of the evaluated units based on the detailed indicator results of each of the evaluated units and the evaluation summary results corresponding to all of the evaluated units includes: Based on the indicator detail results of each evaluated unit and the evaluation summary results corresponding to all the evaluated units, the rectification task information of at least one of the evaluated units is determined, and the rectification task information is sent to the corresponding evaluated unit.

[0010] The present application provides a service quality management device based on a power marketing management information platform, comprising: A first service quality management module, configured to respond to a service quality evaluation service request and determine an evaluation system corresponding to the service quality evaluation service request and at least one evaluated unit in the power marketing management information platform, wherein the evaluation system includes evaluation system detailed information and indicator information related to the evaluation system detailed information; A second service quality management module is used to evaluate at least one of the evaluated units based on the evaluation system, obtain detailed indicator results of each evaluated unit, and obtain evaluation summary results corresponding to all the evaluated units based on the detailed indicator results of each evaluated unit, wherein the detailed indicator results include the target value, target value score, indicator value and indicator value score of each indicator, and the evaluation summary results corresponding to all the evaluated units include the number of indicators that meet the standards, the number of indicators that do not meet the standards, the evaluation result score and the evaluation result ranking of each evaluated unit; The third service quality management module is used to perform service quality management on at least one of the evaluated units based on the indicator detail results of each of the evaluated units and the evaluation summary results corresponding to all of the evaluated units.

[0011] The present application provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor. When the processor executes the computer program, the service quality management method based on the power marketing management information platform is implemented.

[0012] The present application provides a non-transitory computer-readable storage medium having a computer program stored thereon. When the computer program is executed by a processor, the service quality management method based on a power marketing management information platform is implemented.

[0013] The present application provides a computer program product, including a computer program, which implements the service quality management method based on the power marketing management information platform when executed by a processor.

[0014] The service quality management method based on the power marketing management information platform provided in this application automatically determines the evaluation system and the evaluated unit by responding to the service quality evaluation business request, and quantitatively evaluates the evaluated unit according to the evaluation system to obtain the detailed index results and the evaluation summary results, thereby realizing the automated evaluation and management of service quality. It effectively improves the efficiency and objectivity of service quality evaluation. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0016] In order to more clearly illustrate the technical solutions in the present application or the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative work.

[0017] Figure 1 It is a flow chart of the service quality management method based on the power marketing management information platform provided by this application.

[0018] Figure 2 It is a flow chart of a service quality management device based on a power marketing management information platform provided in this application.

[0019] Figure 3 It is a structural schematic diagram of the electronic device provided by this application. DETAILED DESCRIPTION

[0020] In order to enable those skilled in the art to better understand the solution of the present application, the technical solution in the embodiments of the present application will be clearly and completely described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work should fall within the scope of protection of the present application.

[0021] It should be noted that the terms "first", "second" etc. in the present application are used to distinguish similar objects, and need not be used to describe a specific order or sequential order. It should be understood that the data used in this way can be interchangeable in appropriate circumstances, so that the embodiments of the present application described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "including" and "having" and any of their variations are intended to cover non-exclusive inclusions, for example, the process, method, system, product or equipment comprising a series of steps or units or modules need not be limited to those steps or units or modules clearly listed, but may include other steps or units or modules that are not clearly listed or inherent to these processes, methods, products or equipment.

[0022] Figure 1 is a flow chart of a service quality management method based on a power marketing management information platform provided in an embodiment of the present application, such as Figure 1 As shown, the service quality management method based on the power marketing management information platform includes step 110, step 120 and step 130.

[0023] Step 110, in response to a service quality evaluation service request, determining an evaluation system corresponding to the service quality evaluation service request and at least one evaluated unit in the power marketing management information platform, wherein the evaluation system includes evaluation system detailed information and indicator information related to the evaluation system detailed information; It should be noted that the service quality management method based on the power marketing management information platform provided in the embodiment of the present application is implemented based on the power marketing management information platform. Specifically, the service quality management interface in the front-end application of the power marketing management information platform can receive the service quality evaluation business request initiated by the evaluation unit. The evaluation unit can initiate the service quality evaluation business request in the service quality management interface of the front-end application of the power marketing management information platform. For example, unit A creates a service quality evaluation business request in the service quality management interface of the front-end application of the power marketing management information platform to evaluate the power service quality of the subordinate units managed by unit A.

[0024] After receiving the service quality evaluation business request initiated by the evaluation unit, the power marketing management information platform automatically selects a suitable evaluation system from the power marketing management information platform.

[0025] Among them, the evaluation system contains specific evaluation system details, including but not limited to: Indicator name: The name of the indicator used to evaluate service quality, such as power supply reliability, customer satisfaction, service response speed, etc.

[0026] Metric Number: A unique identifier for the metric.

[0027] Indicator weight: The importance of an indicator in the evaluation system, usually expressed as a percentage. The higher the weight, the greater the impact of the indicator on the final evaluation result.

[0028] Evaluation algorithm description: describes how to calculate the score, for example, it can be calculated using a formula or in segments.

[0029] Function segmentation: If segmented calculation is used, different score segments and corresponding indicator value ranges need to be defined.

[0030] Target value: the ideal or expected value of an indicator, for example, the target value for power supply reliability is 99.9%.

[0031] In addition, it also includes indicator information related to the detailed information of the evaluation system, including but not limited to: Indicator source: the source of indicator data, such as manual entry, automatic collection and generation by the system, etc.

[0032] Indicator algorithm: the calculation formula of the indicator value.

[0033] Indicator unit: the unit of measurement of the indicator value, for example, the unit of power supply reliability is %, and the unit of customer satisfaction is points.

[0034] Data cycle: the evaluation cycle of indicator data, such as the evaluation start time and evaluation end time.

[0035] Here, the evaluated unit is determined based on the evaluation unit. In other words, the evaluated unit in this embodiment belongs to a subordinate unit of the evaluation unit. If the evaluation unit is at the group company level, the evaluated unit belongs to a league or city level unit under the group company level. If the evaluation unit is at the league or city level, the evaluated unit belongs to a subordinate unit of the league or city level.

[0036] Step 120, based on the evaluation system, at least one of the evaluated units is evaluated to obtain detailed indicator results of each evaluated unit, and based on the detailed indicator results of each evaluated unit, the evaluation summary results corresponding to all the evaluated units are obtained, wherein the detailed indicator results include the target value, target value score, indicator value and indicator value score of each indicator, and the evaluation summary results corresponding to all the evaluated units include the number of indicators that meet the standards, the number of indicators that do not meet the standards, the evaluation result score and the evaluation result ranking of each evaluated unit; Here, after the evaluation system is determined, the evaluated unit is evaluated according to the evaluation system detailed information and the indicator information related to the evaluation system detailed information. Specifically, the indicator value of the evaluated unit is first obtained according to the evaluation system detailed information and the indicator information related to the evaluation system detailed information, and then according to the evaluation algorithm, the indicator value is converted into an indicator value score, and according to the target value in the evaluation system detailed information and the evaluation algorithm, the target value is converted into a target value score.

[0037] After obtaining the target value, target score, indicator value and indicator score of each indicator of each evaluated unit, determine the number of indicators met, the number of indicators not met, the evaluation result score and the evaluation result ranking of each evaluated unit.

[0038] Step 130 , based on the detailed indicator results of each evaluated unit and the evaluation summary results corresponding to all the evaluated units, perform service quality management on at least one of the evaluated units.

[0039] Here, in this embodiment, the service shortcomings of the evaluated units can be determined based on the detailed indicator results of the evaluated units, and specific rectification measures can be formulated. The service quality of each evaluated unit can also be compared based on the evaluation summary results to find out the service gaps of each evaluated unit, so as to formulate specific rectification measures. The rectification measures of each evaluated unit are then issued to each evaluated unit through the power marketing management information platform.

[0040] The service quality management method based on the power marketing management information platform provided in the embodiment of the present application automatically determines the evaluation system and the evaluated unit by responding to the service quality evaluation business request, and quantitatively evaluates the evaluated unit according to the evaluation system to obtain the index detailed results and the evaluation summary results, thereby realizing the automatic evaluation and management of service quality. The efficiency and objectivity of service quality evaluation are effectively improved.

[0041] In some embodiments, determining the evaluation system corresponding to the service quality evaluation business request includes: Determine the evaluation unit corresponding to the service quality evaluation business request initiated; Determine at least one candidate evaluation system whose evaluation system formulation unit is the evaluation unit and whose evaluation system effective time is before the request time corresponding to the service quality evaluation business request; Based on the evaluation system detail information of each candidate evaluation system and the indicator information related to the evaluation system detail information, an evaluation system that meets the service quality evaluation business request is screened out from the at least one candidate evaluation system.

[0042] In this embodiment, first, it is necessary to determine the evaluation unit that initiates the service quality evaluation business request, such as a group company or a league or city-level unit. Then, the evaluation system cached in the power marketing management information platform that is formulated by the evaluation unit and has an effective time earlier than the request time is selected as the candidate evaluation system. Finally, based on the detailed information and indicator information of the candidate evaluation system, the most suitable evaluation system is selected according to the specific requirements of the service quality evaluation business request.

[0043] For example, a league city power supply company A initiates a service quality evaluation business request, requesting to evaluate the service quality of subordinate power supply companies in terms of service response time, service attitude, and service quality. First, the league city power supply company A is determined as the evaluation unit, and then the evaluation system formulated by the league city power supply company A and effective earlier than the current time is selected as the candidate evaluation system. Finally, based on the detailed information and indicator information of the candidate evaluation system, as well as the league city power supply company's specific requirements for the indicators, the evaluation system including the three indicator dimensions of service response time, service attitude, and service quality is selected as the evaluation system used for this service quality evaluation business request.

[0044] The service quality management method based on the power marketing management information platform provided in the embodiment of the present application can ensure that the evaluation system matches the business scope and needs of the evaluation unit by screening the evaluation system formulated by the evaluation unit and ensuring its effective time. According to the specific requirements of the evaluation unit, the most suitable evaluation system is screened from multiple candidate evaluation systems, thereby improving the flexibility and applicability of the evaluation system.

[0045] In some embodiments, the step of evaluating at least one of the evaluated units based on the evaluation system to obtain detailed indicator results of each of the evaluated units includes: In the case where the indicator source in the indicator information is manually entered, the indicator value and target value of each indicator of each evaluated unit are obtained according to the evaluation system detailed information and the indicator information; According to the indicator value of each indicator of each evaluated unit, the target value of each indicator and the evaluation algorithm in the evaluation system detailed information, the target value score and the indicator value score of each indicator of each evaluated unit are obtained.

[0046] It should be noted here that when the indicator source in the indicator information is marked as manually entered, it means that the relevant indicator data is manually entered by the evaluation unit. In this embodiment, the indicator value of each indicator of each evaluated unit can be determined based on the manually entered indicator data, combined with the indicator name, indicator number and indicator information in the evaluation system detailed information. In addition, the target value of each indicator is determined based on the target value of each indicator set in the evaluation system detailed information.

[0047] Finally, the indicator value score of each indicator is calculated according to the indicator value and evaluation algorithm, and the target value score of each indicator is calculated according to the target value and evaluation algorithm.

[0048] The service quality management method based on the power marketing management information platform provided in the embodiment of the present application allows the indicator source to be "manually entered", which is convenient for users to enter data according to actual conditions and improves the flexibility of service quality evaluation. Subsequently, the indicator value score and target value score are automatically calculated according to the evaluation algorithm, which improves the objectivity of service quality evaluation.

[0049] In some embodiments, the step of evaluating at least one of the evaluated units based on the evaluation system to obtain detailed indicator results of each of the evaluated units includes: In the case where the indicator source in the indicator information is not manually entered, creating evaluation result detailed information of each of the evaluated units according to the evaluation system detailed information and the indicator information; Calculating the index value of each index of each evaluated unit according to the index algorithm corresponding to each index in the evaluation system detailed information of the evaluation system; Calculating the index value of each index of each evaluated unit according to the index algorithm corresponding to each index in the evaluation system detailed information of the evaluation system; When the target value type of the evaluated unit is an average value, the average value of the indicators of the evaluated unit is calculated based on the indicator values ​​of the indicators of the evaluated unit, and the average value of the indicators is used as the target value of each indicator of the evaluated unit; In the case where the target value type of the evaluated unit is a fixed value, the target value of each indicator in the evaluation system detailed information is used as the target value of each indicator of the evaluated unit; In the case where the target value type of the evaluated unit is a weighted average value, the index values ​​of the various indicators of the evaluated unit are used to calculate the weighted average value of the indicators of the evaluated unit, and the weighted average value of the indicators is used as the target value of the evaluated unit; According to the indicator value of each indicator of each evaluated unit and the target value of each indicator, the evaluation algorithm in the evaluation system detailed information is applied to determine the indicator value score and the target value score of each indicator of each evaluated unit.

[0050] In this embodiment, when the indicator source in the indicator information is not manually entered, that is, the system automatically collects and generates the indicator, the indicator value of each indicator of each evaluated unit is calculated according to the indicator algorithm corresponding to each indicator in the evaluation system detailed information of the evaluation system.

[0051] Here, when the indicator source in the indicator information is not manually entered, the target value of the evaluated unit is determined according to the target value type of the evaluated unit. It should be noted that when the target value type is average value or weighted average value, the target values ​​of all indicators of the evaluated unit are equal, that is, they are all indicator average values ​​or all indicator weighted average values, and when the target value type is fixed value, the target value of each indicator of the evaluated unit is determined according to the target value of each indicator in the evaluation system detailed information.

[0052] Finally, the indicator value score of each indicator is calculated according to the indicator value of each indicator and the evaluation algorithm, and the target value score of each indicator is calculated according to the target value of each indicator and the evaluation algorithm.

[0053] In some embodiments, obtaining the evaluation summary results corresponding to all the evaluated units based on the indicator detailed results of each of the evaluated units includes: Determine the number of indicators that have been met and the number of indicators that have not been met for each of the evaluated units according to the target value score and the indicator value score of each of the evaluated units; Calculate the evaluation result score of each evaluated unit according to the target value, target value score, indicator value, indicator value score of each indicator of each evaluated unit and the indicator weight of each indicator in the evaluation system detailed information; Based on the evaluation result score of each evaluated unit, the evaluation result ranking of each evaluated unit is determined.

[0054] Specifically, according to the target value score and indicator value score of each indicator of each evaluated unit, the number of indicators met and the number of indicators not met of each unit are determined. Here, when the indicator value score is not less than the target value score, it is marked as the indicator met, otherwise it is marked as the indicator not met.

[0055] In this embodiment, the corresponding indicator weight is pre-set for each indicator in the evaluation system detailed information, so the evaluation result score of each evaluated unit can be calculated according to the target value, target value score, indicator value, indicator value score of each indicator of each evaluated unit and the indicator weight of each indicator in the evaluation system detailed information. Finally, the evaluation result ranking of each evaluated unit is determined according to the evaluation result score of each evaluated unit.

[0056] In some embodiments, the performing of service quality management on at least one of the evaluated units based on the detailed indicator results of each of the evaluated units and the evaluation summary results corresponding to all of the evaluated units includes: Based on the indicator detail results of each evaluated unit and the evaluation summary results corresponding to all the evaluated units, the rectification task information of at least one of the evaluated units is determined, and the rectification task information is sent to the corresponding evaluated unit.

[0057] In this embodiment, the indicator detailed results of each evaluated unit and the corresponding evaluation summary results of all evaluated units are analyzed to determine the rectification task information of each evaluated unit, such as rectification goals, rectification deadlines, rectification measures, etc., and then the rectification task information is sent to the corresponding evaluated unit, so as to continuously improve service quality.

[0058] The service quality management device based on the power marketing management information platform provided by the present invention is described below. The service quality management device based on the power marketing management information platform described below and the service quality management method based on the power marketing management information platform described above can be referenced to each other.

[0059] Figure 2 is a schematic diagram of the structure of the service quality management device based on the power marketing management information platform provided by the present invention, such as Figure 2 As shown, the service quality management device based on the power marketing management information platform includes a first service quality management module 210 , a second service quality management module 220 and a third service quality management module 230 .

[0060] The first service quality management module 210 is used to respond to the service quality evaluation business request and determine the evaluation system corresponding to the service quality evaluation business request and at least one evaluated unit in the power marketing management information platform, wherein the evaluation system includes evaluation system detailed information and indicator information related to the evaluation system detailed information; The second service quality management module 220 is used to evaluate at least one of the evaluated units based on the evaluation system, obtain the detailed indicator results of each evaluated unit, and obtain the evaluation summary results corresponding to all the evaluated units based on the detailed indicator results of each evaluated unit, wherein the detailed indicator results include the target value, target value score, indicator value and indicator value score of each indicator, and the evaluation summary results corresponding to all the evaluated units include the number of indicators that meet the standards, the number of indicators that do not meet the standards, the evaluation result score and the evaluation result ranking of each evaluated unit; The third service quality management module 230 is used to perform service quality management on at least one of the evaluated units based on the indicator detail results of each of the evaluated units and the evaluation summary results corresponding to all of the evaluated units.

[0061] The service quality management device based on the power marketing management information platform provided in the embodiment of the present application automatically determines the evaluation system and the evaluated unit by responding to the service quality evaluation business request, and quantitatively evaluates the evaluated unit according to the evaluation system to obtain the index detailed results and the evaluation summary results, thereby realizing the automatic evaluation and management of service quality. The efficiency and objectivity of service quality evaluation are effectively improved.

[0062] Figure 3 is a schematic diagram of the structure of the electronic device provided by this application, such as Figure 3 As shown, the electronic device may include: a processor (Processor) 310, a communication interface (Communications Interface) 320, a memory (Memory) 330 and a communication bus (Communications Bus) 340, wherein the processor 310, the communication interface 320, and the memory 330 communicate with each other through the communication bus 340. The processor 310 may call the logic command in the memory 330 to execute the method described in the above embodiment, for example: In response to a service quality evaluation business request, determining an evaluation system corresponding to the service quality evaluation business request and at least one evaluated unit in the power marketing management information platform, wherein the evaluation system includes evaluation system detailed information and indicator information related to the evaluation system detailed information; Based on the evaluation system, at least one of the evaluated units is evaluated to obtain detailed indicator results of each evaluated unit, and based on the detailed indicator results of each evaluated unit, the evaluation summary results corresponding to all the evaluated units are obtained, wherein the detailed indicator results include the target value, target value score, indicator value and indicator value score of each indicator, and the evaluation summary results corresponding to all the evaluated units include the number of indicators that meet the standards, the number of indicators that do not meet the standards, the evaluation result score and the evaluation result ranking of each evaluated unit; Based on the detailed indicator results of each evaluated unit and the evaluation summary results corresponding to all the evaluated units, service quality management is performed on at least one of the evaluated units.

[0063] In addition, the logical commands in the above-mentioned memory can be implemented in the form of software functional units and can be stored in a computer-readable storage medium when sold or used as an independent product. Based on this understanding, the technical solution of the present application can be essentially or partly embodied in the form of a software product that contributes to the prior art. The computer software product is stored in a storage medium and includes several commands to enable a computer device (which can be a personal computer, server, or network device, etc.) to execute all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk, etc., which can store program code.

[0064] The processor in the electronic device provided in the embodiment of the present application can call the logic instructions in the memory to implement the above method. Its specific implementation method is consistent with the implementation method of the aforementioned method and can achieve the same beneficial effects, which will not be repeated here.

[0065] An embodiment of the present application also provides a computer-readable storage medium on which a computer program is stored. When the computer program is executed by a processor, the methods provided in the above embodiments are implemented.

[0066] Its specific implementation is consistent with the aforementioned method implementation and can achieve the same beneficial effects, so it will not be repeated here.

[0067] An embodiment of the present application provides a computer program product, including a computer program, which implements the above method when executed by a processor.

[0068] The device embodiments described above are merely illustrative, wherein the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the scheme of this embodiment. Ordinary technicians in this field can understand and implement it without paying creative labor.

[0069] Through the description of the above implementation methods, those skilled in the art can clearly understand that each implementation method can be implemented by means of software plus a necessary general hardware platform, and of course, can also be implemented by hardware. Based on this understanding, the above technical solution is essentially or the part that contributes to the prior art can be embodied in the form of a software product, and the computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, a disk, an optical disk, etc., including a number of instructions for a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in each embodiment or some parts of the embodiments.

[0070] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit it. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or make equivalent replacements for some of the technical features therein. However, these modifications or replacements do not deviate the essence of the corresponding technical solutions from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims

1. A service quality management method based on a power marketing management information platform, characterized in that: The method comprises: In response to a service quality evaluation business request, determining an evaluation system corresponding to the service quality evaluation business request and at least one evaluated unit in the power marketing management information platform, wherein the evaluation system includes evaluation system detailed information and indicator information related to the evaluation system detailed information; Based on the evaluation system, at least one of the evaluated units is evaluated to obtain detailed indicator results of each evaluated unit, and based on the detailed indicator results of each evaluated unit, the evaluation summary results corresponding to all the evaluated units are obtained, wherein the detailed indicator results include the target value, target value score, indicator value and indicator value score of each indicator, and the evaluation summary results corresponding to all the evaluated units include the number of indicators that meet the standards, the number of indicators that do not meet the standards, the evaluation result score and the evaluation result ranking of each evaluated unit; Based on the detailed indicator results of each evaluated unit and the evaluation summary results corresponding to all the evaluated units, service quality management is performed on at least one of the evaluated units.

2. The service quality management method based on the power marketing management information platform according to claim 1 is characterized in that: The determining of the evaluation system corresponding to the service quality evaluation business request includes: Determine the evaluation unit corresponding to the service quality evaluation business request; Determine at least one candidate evaluation system whose evaluation system formulation unit is the evaluation unit and whose evaluation system effective time is before the request time corresponding to the service quality evaluation business request; Based on the evaluation system detail information of each candidate evaluation system and the indicator information related to the evaluation system detail information, an evaluation system that meets the service quality evaluation business request is screened out from the at least one candidate evaluation system.

3. The service quality management method based on the power marketing management information platform according to claim 1 is characterized in that: The step of evaluating at least one of the evaluated units based on the evaluation system to obtain detailed indicator results of each of the evaluated units includes: In the case where the indicator source in the indicator information is manually entered, the indicator value and target value of each indicator of each evaluated unit are obtained according to the evaluation system detailed information and the indicator information; According to the indicator value of each indicator of each evaluated unit, the target value of each indicator and the evaluation algorithm in the evaluation system detailed information, the target value score and the indicator value score of each indicator of each evaluated unit are obtained.

4. The service quality management method based on the power marketing management information platform according to claim 1 is characterized in that: The step of evaluating at least one of the evaluated units based on the evaluation system to obtain detailed indicator results of each of the evaluated units includes: In the case where the indicator source in the indicator information is not manually entered, creating evaluation result detailed information of each of the evaluated units according to the evaluation system detailed information and the indicator information; Calculating the index value of each index of each evaluated unit according to the index algorithm corresponding to each index in the evaluation system detailed information of the evaluation system; When the target value type of the evaluated unit is an average value, the average value of the indicators of the evaluated unit is calculated based on the indicator values ​​of the indicators of the evaluated unit, and the average value of the indicators is used as the target value of each indicator of the evaluated unit; In the case where the target value type of the evaluated unit is a fixed value, the target value of each indicator in the evaluation system detailed information is used as the target value of each indicator of the evaluated unit; In the case where the target value type of the evaluated unit is a weighted average value, the index values ​​of each index of the evaluated unit are used to calculate the weighted average value of the index of the evaluated unit, and the weighted average value of the index is used as the target value of each index of the evaluated unit; According to the indicator value of each indicator of each evaluated unit and the target value of each indicator, the evaluation algorithm in the evaluation system detailed information is applied to determine the indicator value score and the target value score of each indicator of each evaluated unit.

5. The service quality management method based on the power marketing management information platform according to claim 1 is characterized in that: The evaluation summary results corresponding to all the evaluated units are obtained based on the detailed indicator results of each of the evaluated units, including: Determine the number of indicators that have been met and the number of indicators that have not been met for each of the evaluated units according to the target value score and the indicator value score of each of the evaluated units; Calculate the evaluation result score of each evaluated unit according to the target value, target value score, indicator value, indicator value score of each indicator of each evaluated unit and the indicator weight of each indicator in the evaluation system detailed information; Based on the evaluation result score of each evaluated unit, the evaluation result ranking of each evaluated unit is determined.

6. The service quality management method based on the power marketing management information platform according to any one of claims 1 to 5, characterized in that: The performing of service quality management on at least one of the evaluated units based on the detailed indicator results of each of the evaluated units and the evaluation summary results corresponding to all of the evaluated units includes: Based on the indicator detail results of each evaluated unit and the evaluation summary results corresponding to all the evaluated units, the rectification task information of at least one of the evaluated units is determined, and the rectification task information is sent to the corresponding evaluated unit.

7. A service quality management device based on a power marketing management information platform, characterized in that: The device comprises: A first service quality management module, configured to respond to a service quality evaluation service request and determine an evaluation system corresponding to the service quality evaluation service request and at least one evaluated unit in the power marketing management information platform, wherein the evaluation system includes evaluation system detailed information and indicator information related to the evaluation system detailed information; A second service quality management module is used to evaluate at least one of the evaluated units based on the evaluation system, obtain detailed indicator results of each evaluated unit, and obtain evaluation summary results corresponding to all the evaluated units based on the detailed indicator results of each evaluated unit, wherein the detailed indicator results include the target value, target value score, indicator value and indicator value score of each indicator, and the evaluation summary results corresponding to all the evaluated units include the number of indicators that meet the standards, the number of indicators that do not meet the standards, the evaluation result score and the evaluation result ranking of each evaluated unit; The third service quality management module is used to perform service quality management on at least one of the evaluated units based on the indicator detailed results of each of the evaluated units and the evaluation summary results corresponding to all of the evaluated units.

8. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein: When the processor executes the computer program, the service quality management method based on the power marketing management information platform as described in any one of claims 1 to 6 is implemented.

9. A non-transitory computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the service quality management method based on the power marketing management information platform as described in any one of claims 1 to 6 is implemented.

10. A computer program product, comprising a computer program, characterized in that When the computer program is executed by a processor, the service quality management method based on the power marketing management information platform as described in any one of claims 1 to 6 is implemented.

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