Scientific and technological achievement transformation service management system and method

By designing a multi-module collaborative scientific and technological achievements transformation service management system, the problems of low conversion efficiency and information asymmetry in the existing system are solved, efficient data integration and information push are achieved, service management level and user interaction are improved, and the transformation of scientific and technological achievements and industrial upgrading are promoted.

CN119515606AInactive Publication Date: 2025-02-25INNER MONGOLIA BIDE IND TECH CO LTD
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Patent Information

Application Number
CN202411204064.3
Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Filing Date
2024-08-29
Publication Date
2025-02-25
Estimated Expiration
Not applicable · inactive patent

AI Technical Summary

Technical Problem

The existing scientific and technological achievement transformation service management system has problems such as low conversion efficiency, asymmetry of information, insufficient service capabilities, untimely data updates, inconsistent data formats, complex system operations, lack of user interaction mechanisms, lack of service tracking before, middle and after conversion, lack of in-depth policy interpretation and talent resource integration, making it difficult to achieve cross-regional collaboration and resource sharing.

Method used

A scientific and technological achievement transformation service management system is designed, including data collection and processing modules, results display and promotion modules, supply and demand docking modules, project management and tracking modules, service evaluation and feedback modules, and system management and maintenance modules. Through the synergy of these modules, data integration, accurate information push, full-process service management, user interaction and system maintenance are achieved.

Benefits of technology

It has improved the efficiency and service management level of scientific and technological achievements transformation, realized the precise integration of data and accurate push of information, simplified service processes, enhanced user interaction and system sustainable development capabilities, and promoted cross-regional collaboration and resource sharing.

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Abstract

The invention relates to the field of scientific and technological achievement service management, in particular to a scientific and technological achievement conversion service management system and method. The service system comprises a data acquisition and processing module, a result display and promotion module, a supply and demand docking module, a project management and tracking module, a service evaluation and feedback module and a system management and maintenance module. The data set acquisition and processing module comprises a data source module and a data processing module; the achievement display and promotion module comprises an achievement classification module, an intelligent recommendation module and an online promotion module; the scientific and technological achievement conversion efficiency is improved, and comprehensive and efficient scientific and technological achievements and convenient services are provided for conversion through functional modules of data acquisition and processing, achievement display and popularization, supply and demand connection, project management and tracking, service evaluation and feedback and the like. In practical application, the system is helpful for promoting scientific and technological innovation and industrial upgrading in China, and new power is injected for economic development in China.
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Description

Technical Field

[0001] The present invention relates to the technical field of scientific and technological achievement service management, and in particular to a scientific and technological achievement transformation service management system and method. Background Art

[0002] The transformation of scientific and technological achievements is an important way to promote my country's scientific and technological innovation and achieve industrial upgrading. In recent years, my country's transformation of scientific and technological achievements has achieved remarkable results. The scientific and technological achievement transformation service management system refers to an information system that uses modern information technology to conduct all-round management and service of the transformation process of scientific and technological achievements.

[0003] However, the current service management system faces problems such as low conversion efficiency, information asymmetry, and insufficient service capabilities. It often takes a lot of time to convert technology, and the conversion efficiency is average. When pushing information, it is often not accurately pushed and located, which requires staff to process, reducing the overall efficiency of use. At the same time, there may be erroneous data entering the system during the data entry process and there is a lack of effective verification mechanism. The dynamic update of scientific and technological achievements and related subject information is not timely, resulting in outdated data. The data formats related to the conversion of scientific and technological achievements from different sources and types are not unified, making it difficult to effectively integrate. The interface compatibility with other important external scientific research, industry, finance and other systems is poor, and data The degree of sharing is low, the system operation is complex, and it is difficult for researchers and corporate users with non-professional technical backgrounds to quickly get started. There is a lack of interactive mechanisms with users, such as online consultation, communication community and other functions. It only focuses on some links of achievement transformation, such as achievement registration and transaction matching, but lacks services such as pilot maturation before transformation and tracking services after transformation. There is a lack of in-depth interpretation of scientific and technological achievement transformation policies and targeted push services. It is difficult to integrate and push related technology brokers, industry experts and other talent resources to assist in transformation. There is a lack of long-term planning guidance. The levels of scientific and technological achievement transformation service management systems in different regions vary greatly, making it difficult to achieve cross-regional collaboration and resource sharing. In order to further improve the efficiency of scientific and technological achievement transformation, it is necessary to propose a scientific and technological achievement transformation service management system. Summary of the invention

[0004] In view of the problems in the prior art, the present invention provides a technology achievement transformation service management system.

[0005] The technical solution adopted by the present invention to solve its technical problem is: a scientific and technological achievement transformation service management system, including a service system, the service system includes a data collection and processing module, an achievement display and promotion module, a supply and demand docking module, a project management and tracking module, a service evaluation and feedback module and a system management and maintenance module;

[0006] The data set acquisition and processing module includes a data source module and a data processing module;

[0007] The achievement display and promotion module includes an achievement classification module, an intelligent recommendation module and an online promotion module;

[0008] The supply-demand docking module includes an online consultation module, a negotiation and contract signing module, and an achievement transformation coaching module;

[0009] The project management and tracking module includes a project application module, a project approval module, a project implementation module and a project acceptance module;

[0010] The service evaluation and feedback module includes a service evaluation module and a feedback collection module;

[0011] The system management and maintenance module includes a user management module, a system maintenance module and a system upgrade module.

[0012] The data collection and processing module is responsible for collecting various scientific and technological achievements information, enterprise demand information, policies and regulations, and classifying, screening, sorting and analyzing them. The data source module mainly includes the government scientific and technological achievements database, enterprise demand information database, and university and research institute achievement database;

[0013] The data processing module uses data mining, natural language processing and other technologies to clean, remove duplication, classify and extract key information from the collected data.

[0014] The achievement display and promotion module displays scientific and technological achievements through an online platform, and provides functions such as retrieval, query, and recommendation to facilitate enterprises to find suitable achievements. The achievement classification display module displays scientific and technological achievements according to fields, technology types, application scenarios, etc.;

[0015] The intelligent recommendation module recommends suitable scientific and technological achievements to users based on user needs, interests, etc.; the online promotion module publicizes and promotes scientific and technological achievements through social media, industry forums and other channels.

[0016] The supply-demand docking module provides online consultation, negotiation, contract signing and other functions through the information communication channel between the supply and demand sides of the results to promote the transformation of results. The online consultation module provides online consultation services to answer users' questions about scientific and technological achievements.

[0017] The negotiation and contract signing module provides online negotiation and contract signing functions for both supply and demand parties to promote the transformation of results; the results transformation guidance module provides users with guidance on policies, technologies, markets, etc. during the process of results transformation.

[0018] The project management and tracking module manages the entire process of scientific and technological achievement transformation projects, including project application, approval, implementation, and acceptance, to ensure the smooth progress of the project. The project application module has an online project application function to simplify the application process.

[0019] The project approval module approves the application projects to ensure that the projects meet the policy requirements;

[0020] The project implementation module monitors the project implementation process, ensures project progress and quality, and checks project progress in real time to ensure smooth progress of the project;

[0021] The project acceptance module accepts the project results to ensure that the results achieve the expected goals.

[0022] The service evaluation and feedback module evaluates the technology transformation service, collects user feedback, and continuously optimizes the service content and methods. The service evaluation allows users to evaluate the technology transformation service, including service attitude and service effect; the feedback collection adjusts and optimizes the service content and methods by collecting user feedback.

[0023] The system management and maintenance module ensures the normal operation of the system and performs regular maintenance and upgrades on the system;

[0024] The user management module manages system users, including user registration and permission setting;

[0025] The system maintenance module performs regular maintenance on the system to ensure normal operation of the system;

[0026] The system upgrade module upgrades the system according to user needs and technological development;

[0027] The core is to improve the service management level of technology transformation, ensure the efficient operation and sustainable development of the system, divide the system implementation into demand analysis, system design, system development, system testing, system deployment and operation and maintenance stages, strengthen the communication and cooperation of relevant departments, and ensure the smooth implementation of the system;

[0028] Gain a deep understanding of the business needs of technology transformation service management, clarify system functional modules and performance indicators, design system architecture, database structure and interface layout according to the results of demand analysis, adopt appropriate development technologies and tools to develop the system in accordance with system design requirements, conduct functional testing, performance testing and security testing on the system to ensure the system is stable and reliable, deploy the system to the server, configure the actual operating environment, and regularly check, update and optimize the system to ensure the normal operation of the system.

[0029] Establish and improve the operation and management system, formulate relevant regulations and processes for the operation and management of the technology transformation service management system, strengthen personnel training, provide business training for system operators, improve operational proficiency and business processing capabilities, conduct regular evaluations, conduct regular evaluations of system operation results, promptly identify problems and make improvements, regularly check hardware facilities such as servers and storage devices to ensure their normal operation, regularly update and upgrade system software, fix known vulnerabilities, improve system security, regularly back up system data, and prevent data loss or damage.

[0030] Security assurance ensures the safety of hardware facilities such as servers and storage devices to prevent physical damage and theft. Network security uses network security equipment such as firewalls and intrusion detection systems to prevent network attacks and illegal access. Data security encrypts system data for storage and transmission to prevent data leakage and tampering. A user authority management mechanism is established to ensure that users can only access resources within the authorized scope.

[0031] In response to various risks that may arise in the system, corresponding emergency plans are formulated, the system is inspected regularly, potential risks are identified and timely measures are taken to improve the safety awareness of system operators and prevent safety accidents caused by improper operation.

[0032] The method of using the scientific and technological achievement transformation service management system includes the following steps:

[0033] S1: Through the data collection module in the data collection and processing module of the service system, the application materials of scientific and technological achievements from government departments, scientific research institutions, universities, enterprises and other units; literature resources such as academic journals, conference papers, patents, technical standards; professional databases, scientific and technological reports, scientific and technological projects; scientific and technological achievement transformation cases, and technical demand information are collected, and then the collected scientific and technological achievement information is sorted out and the scientific and technological achievements are classified; information is entered in a certain format to facilitate subsequent query and push, and the database is constructed in conjunction with the achievement display and promotion module. The scientific and technological achievement database is the basis of scientific and technological achievement information management, and the database structure, including fields, data types, and indexes, is determined; database tables are designed to organize scientific and technological achievement information according to certain logical relationships; database management systems are developed to realize the functions of entering, querying, modifying, and deleting scientific and technological achievement information;

[0034] S2: Through the achievement display and promotion module, you can query according to the name of scientific and technological achievements, keywords, technical fields and other conditions; support fuzzy query to improve query efficiency; provide sorting, filtering and other functions to facilitate users to quickly find the required information; at the same time, according to user needs, regularly push relevant scientific and technological achievement information; support custom push content, such as achievement introduction, technical indicators; provide a variety of push methods, such as email, SMS, WeChat, etc., for users to receive conveniently; through scientific and technological achievement information management, it can effectively improve the efficiency of scientific and technological achievement transformation, promote the wide application of scientific and technological achievements and industrial development;

[0035] S3: At this time, the supply and demand docking module answers users' questions about scientific and technological achievements for online consultation of the matching projects, reaches an agreement to provide online negotiation and contract signing functions for both parties, and promotes the transformation of achievements. At the same time, through the project management and tracking module, the two parties can realize rapid project application, project approval, and project implementation; monitor the project implementation process to ensure the progress and quality of the project, and accept the project results to ensure that the results meet the expected goals;

[0036] S4: After the project conversion is completed, in conjunction with the service evaluation and feedback module, users of the service system can evaluate the technology transformation services, including service attitude, service effect, etc., and collect user feedback to adjust and optimize the service content and methods. In addition, the system management and maintenance module is used to manage system users, including user registration, authority setting, and regular maintenance of the system to ensure the normal operation of the system. The system is upgraded according to user needs and technological development.

[0037] Beneficial effects of the present invention:

[0038] The technology achievement transformation service management system and method described in the present invention improves the efficiency of technology achievement transformation, and provides comprehensive, efficient technology achievements and convenient services for transformation through functional modules such as data collection and processing, achievement display and promotion, supply and demand docking, project management and tracking, service evaluation and feedback. In practical applications, the system will help promote my country's technological innovation and industrial upgrading, and inject new impetus into my country's economic development. BRIEF DESCRIPTION OF THE DRAWINGS

[0039] The present invention is further described below in conjunction with the accompanying drawings and embodiments.

[0040] Figure 1 This is a structural diagram of the overall system process usage of the scientific and technological achievement transformation service management system provided by the present invention. DETAILED DESCRIPTION

[0041] In order to make the technical means, creative features, objectives and effects achieved by the present invention easy to understand, the present invention is further explained below in conjunction with specific implementation methods.

[0042] like Figure 1 As shown, the technology achievement transformation service management system of the present invention includes a service system, which includes a data acquisition and processing module, an achievement display and promotion module, a supply and demand docking module, a project management and tracking module, a service evaluation and feedback module and a system management and maintenance module; the data set acquisition and processing module includes a data source module and a data processing module; the achievement display and promotion module includes an achievement classification module, an intelligent recommendation module and an online promotion module; the supply and demand docking module includes an online consultation module, a negotiation and contract signing module and an achievement transformation guidance module; the project management and tracking module includes a project application module, a project approval module, a project implementation module and a project acceptance module;

[0043] The service evaluation and feedback module includes a service evaluation module and a feedback collection module; the system management and maintenance module includes a user management module, a system maintenance module and a system upgrade module;

[0044] The data collection and processing module is responsible for collecting various scientific and technological achievements information, enterprise demand information, policies and regulations, and classifying, screening, sorting and analyzing them. The data source module mainly includes the government scientific and technological achievements database, enterprise demand information database, university and research institute achievement database; the data processing module uses data mining, natural language processing and other technologies to clean, remove duplication, classify and extract key information from the collected data;

[0045] The achievement display and promotion module displays scientific and technological achievements through an online platform, and provides functions such as retrieval, query, and recommendation to facilitate enterprises to find suitable achievements. The achievement classification display module displays scientific and technological achievements according to fields, technology types, application scenarios, etc.;

[0046] The intelligent recommendation module recommends appropriate scientific and technological achievements to users based on their needs, interests, etc.

[0047] The online promotion module publicizes and promotes scientific and technological achievements through social media, industry forums and other channels; the supply and demand docking module provides online consultation, negotiation, contract signing and other functions through the information communication channels between the supply and demand sides of the achievements to promote the transformation of achievements; the online consultation module provides online consultation services to answer users' questions about scientific and technological achievements;

[0048] The negotiation and contract signing module provides online negotiation and contract signing functions for both supply and demand parties to promote the transformation of results; the results transformation guidance module provides users with guidance on policies, technologies, markets, etc. during the process of results transformation.

[0049] The project management and tracking module manages the entire process of scientific and technological achievement transformation projects, including project application, approval, implementation, and acceptance, to ensure the smooth progress of the project. The project application module has an online project application function to simplify the application process.

[0050] The project approval module approves the application projects to ensure that the projects meet the policy requirements;

[0051] The project implementation module monitors the project implementation process, ensures project progress and quality, and checks project progress in real time to ensure smooth progress of the project;

[0052] The project acceptance module accepts the project results to ensure that the results meet the expected goals;

[0053] The service evaluation and feedback module evaluates the technology transformation service, collects user feedback, and continuously optimizes the service content and methods. The service evaluation allows users to evaluate the technology transformation service, including service attitude and service effect; the feedback collection adjusts and optimizes the service content and methods by collecting user feedback;

[0054] The system management and maintenance module ensures the normal operation of the system and performs regular maintenance and upgrades on the system;

[0055] The user management module manages system users, including user registration and permission setting;

[0056] The system maintenance module performs regular maintenance on the system to ensure normal operation of the system;

[0057] The system upgrade module upgrades the system according to user needs and technological development; the core is to improve the service management level of scientific and technological achievements transformation to ensure the efficient operation and sustainable development of the system. The system implementation is divided into stages such as demand analysis, system design, system development, system testing, system deployment and operation and maintenance, and the communication and collaboration of relevant departments are strengthened to ensure the smooth implementation of the system.

[0058] Gain a deep understanding of the business needs of technology transformation service management, clarify system functional modules and performance indicators, design system architecture, database structure and interface layout according to the results of demand analysis, adopt appropriate development technologies and tools to develop the system in accordance with system design requirements, conduct functional testing, performance testing and security testing on the system to ensure the system is stable and reliable, deploy the system to the server, configure the actual operating environment, and regularly check, update and optimize the system to ensure the normal operation of the system.

[0059] Establish and improve the operation management system, formulate relevant regulations and processes for the operation and management of the technology achievement transformation service management system, strengthen personnel training, provide business training for system operators, improve their operational proficiency and business processing capabilities, and conduct regular evaluations;

[0060] Regularly evaluate the system operation results, identify problems in a timely manner and make improvements, regularly check hardware facilities such as servers and storage devices to ensure their normal operation, regularly update and upgrade system software, fix known vulnerabilities, improve system security, and regularly back up system data to prevent data loss or damage.

[0061] Security assurance ensures the safety of hardware facilities such as servers and storage devices to prevent physical damage and theft. Network security uses network security equipment such as firewalls and intrusion detection systems to prevent network attacks and illegal access. Data security encrypts system data for storage and transmission to prevent data leakage and tampering. A user authority management mechanism is established to ensure that users can only access resources within the authorized scope.

[0062] In response to various risks that may arise in the system, corresponding emergency plans are formulated, the system is inspected regularly, potential risks are identified and timely measures are taken to improve the safety awareness of system operators and prevent safety accidents caused by improper operation.

[0063] When in use, the data collection module in the data collection and processing module of the service system is used to collect scientific and technological achievement application materials from government departments, scientific research institutions, universities, enterprises and other units; academic journals, conference papers, patents, technical standards and other literature resources; professional databases, scientific and technological reports, scientific and technological projects; scientific and technological achievement transformation cases, technical demand information, and then organize the collected scientific and technological achievement information and classify the scientific and technological achievements; enter information in a certain format to facilitate subsequent query and push, and cooperate with the achievement display and promotion module to build a database. The scientific and technological achievement database is the basis of scientific and technological achievement information management, determine the database structure, including fields, data types, and indexes; design database tables to organize scientific and technological achievement information according to certain logical relationships; develop a database management system to realize the entry, query, modification, and deletion of scientific and technological achievement information; query according to the name of scientific and technological achievements, keywords, technical fields and other conditions through the achievement display and promotion module; support fuzzy query to improve query efficiency; provide sorting, filtering and other functions to facilitate users to quickly find the required information; at the same time, according to user needs, regularly push relevant scientific and technological achievement information; support customization Push content, such as brief introduction of achievements and technical indicators; provide a variety of push methods, such as email, SMS, WeChat, etc., for users to receive conveniently; through the management of scientific and technological achievements information, the efficiency of scientific and technological achievements transformation can be effectively improved, and the wide application of scientific and technological achievements and industrial development can be promoted; at this time, the supply and demand docking module answers users' questions about scientific and technological achievements for the online consultation of the corresponding projects, and reaches an agreement to provide online negotiation and contract signing functions for both supply and demand parties to promote achievement transformation. At the same time, through the project management and tracking module in the later stage, the two parties can realize rapid project application, project approval, and project implementation; monitor the project implementation process to ensure the progress and quality of the project, and accept the project results to ensure that the results meet the expected goals; after the project conversion is completed, cooperate with the service evaluation and feedback module, users of the service system can evaluate the scientific and technological achievements transformation service, including service attitude, service effect, etc., and collect user feedback, adjust and optimize the service content and methods, and manage system users through the system management and maintenance module, including user registration, authority setting, regular maintenance of the system, to ensure the normal operation of the system, and upgrade the system according to user needs and technological development.

[0064] The above shows and describes the basic principles, main features and advantages of the present invention. Those skilled in the art should understand that the present invention is not limited to the above embodiments. The above embodiments and descriptions are only for explaining the principles of the present invention. Without departing from the spirit and scope of the present invention, the present invention may have various changes and improvements, which fall within the scope of the present invention. The scope of the present invention is defined by the attached claims and their equivalents.

Claims

1. The technology achievement transformation service management system is characterized by: It includes a service system, which includes a data collection and processing module, an achievement display and promotion module, a supply and demand docking module, a project management and tracking module, a service evaluation and feedback module, and a system management and maintenance module; The data set collection and processing module includes a data source module and a data processing module; the achievement display and promotion module includes an achievement classification module, an intelligent recommendation module and an online promotion module; The supply-demand docking module includes an online consultation module, a negotiation and contract signing module, and a results transformation guidance module; the project management and tracking module includes a project application module, a project approval module, a project implementation module, and a project acceptance module; The service evaluation and feedback module includes a service evaluation module and a feedback collection module; The system management and maintenance module includes a user management module, a system maintenance module and a system upgrade module; the data acquisition and processing module is responsible for collecting various scientific and technological achievement information, enterprise demand information, policies and regulations, and classifying, screening, sorting and analyzing them; The achievement display and promotion module displays scientific and technological achievements through an online platform and provides functions such as retrieval, query, and recommendation to facilitate enterprises in finding suitable achievements.

2. The technology achievement transformation service management system according to claim 1, characterized in that: The project management and tracking module manages the entire process of scientific and technological achievement transformation projects, including project application, approval, implementation, and acceptance, to ensure the smooth progress of the projects.

3. The technology achievement transformation service management system according to claim 1, characterized in that: The service evaluation and feedback module evaluates the technology transformation services, collects user feedback, and continuously optimizes service content and methods.

4. The technology achievement transformation service management system according to claim 1, characterized in that: The system management and maintenance module ensures the normal operation of the system and performs regular maintenance and upgrades on the system.

5. The technology achievement transformation service management system according to claim 1, characterized in that: The data source module and data processing module collect scientific and technological achievement application materials from government departments, scientific research institutions, universities, enterprises and other units; literature resources such as academic journals, conference papers, patents, technical standards; professional databases, scientific and technological reports, scientific and technological projects; scientific and technological achievement transformation cases, and technical demand information; Organize the collected scientific and technological achievements information and classify the scientific and technological achievements; input the information in a certain format to facilitate subsequent query and push; Cooperate with the achievement display and promotion module to build a database. The scientific and technological achievement database is the basis for the management of scientific and technological achievement information. Determine the database structure, including fields, data types, and indexes; design database tables to organize scientific and technological achievement information according to certain logical relationships; Develop a database management system to realize the functions of entering, querying, modifying and deleting scientific and technological achievement information.

6. The technology achievement transformation service management system according to claim 1, characterized in that: The achievement display and promotion module is searched according to the name of scientific and technological achievements, keywords, technical fields and other conditions; Support fuzzy query to improve query efficiency; provide sorting, filtering and other functions to help users quickly find the information they need; At the same time, according to user needs, relevant scientific and technological achievements information is regularly pushed; support customized push content, such as achievement introduction, technical indicators; provide a variety of push methods, such as email, SMS, WeChat, etc., for users to receive conveniently; Through the management of scientific and technological achievement information, the efficiency of scientific and technological achievement transformation can be effectively improved, and the widespread application and industrial development of scientific and technological achievements can be promoted.

7. The technology achievement transformation service management system according to claim 1 is characterized by: The supply and demand docking module answers users' questions about scientific and technological achievements for online consultation of matching projects, and provides online negotiation and contract signing functions for both supply and demand parties to promote the transformation of achievements; The project management and tracking module can realize rapid project application, project approval, and project implementation between the two parties; monitor the project implementation process to ensure project progress and quality, and at the same time accept project results to ensure that the results achieve the expected goals.

8. A method for using the technology achievement transformation service management system according to any one of claims 1 to 7, characterized in that: The following steps are involved: Step 1: The data source module and data processing module in the data collection and processing module of the service system will enter all aspects of data in detail, collect and process them at the same time, so as to facilitate the subsequent push and query of the database. At the same time, when the database is established, the scientific and technological achievements information will be organized according to a certain logical relationship; Develop a database management system to realize the functions of inputting, querying, modifying and deleting scientific and technological achievements information for easy use; Step 2: Through the achievement display and promotion module, users can quickly search when they enter keywords, so as to recommend data that meets customer needs. Through the scientific and technological achievement information management, the efficiency of scientific and technological achievement transformation can be effectively improved, and the wide application of scientific and technological achievements and industrial development can be promoted; Step 3: Answer users’ questions about scientific and technological achievements through online consultation in the supply and demand docking module, provide online negotiation and contract signing functions to promote achievement transformation, and track subsequent cooperative projects throughout the process through the project management and tracking module to ensure that the achievements achieve the expected goals; Step 4: After the project conversion is completed, in conjunction with the service evaluation and feedback module, users of the service system can evaluate the technology transformation services, including service attitude, service effect, etc., and collect user feedback to adjust and optimize the service content and methods. In addition, the system management and maintenance module is used to manage system users, including user registration, permission setting, and regular maintenance of the system to ensure the normal operation of the system. The system is upgraded according to user needs and technological development.