Portable power grid service business handling system

Abstract

The invention belongs to the technical field of power grid service business handling, and particularly relates to a portable power grid service business handling system which comprises a power-on self-test module, a user registration and safety verification module, an electric charge payment module, a business handling module, a service pushing module and a grid member management module. The power-on self-test module is used for self-starting and self-test of built-in software after the tablet computer The user registration and security verification module is used for registration and login of a user; the electric charge payment module is used for the user to query the electric charge bill and pay the electric charge; the business handling module is used for users to handle businesses; the service pushing module is used for intelligent personalized service pushing; the grid member management module is used for recording a grid member business handling order and attendance card punching of a grid member, and positioning a card punching place and a knapsack position. The portable power grid service business handling system provided by the invention can deal with complex and changeable business handling situations, and improves the convenience and coverage rate of business handling.

Description

Technical Field

[0001] The present invention belongs to the technical field of power grid service business processing, and in particular relates to a portable power grid service business processing system. Background Art

[0002] With the continuous development of mobile terminals and the Internet, the traditional fixed-window grid service business handling method is being gradually eliminated, and most of the grid service business handling paths have been transferred to mobile phone APPs or mobile terminal mini-programs, which has greatly facilitated people's lives. However, with the increase in the aging population and the existence of some rural areas and regions with low literacy, the elderly and the poorly educated often do not know how to use smart devices, and cannot enjoy the convenience of handling grid service business on the mobile terminal. When they encounter power problems, they do not have the ability to solve them. Therefore, the present invention proposes a portable grid service business handling system, which embeds the system into a backpack, allowing grid workers to provide door-to-door business handling services for users who have needs but have difficulty in handling business. When a user encounters a power failure, the grid worker can diagnose and repair the fault through the portable tool kit that comes with the backpack, which solves the above-mentioned existing problems well. Summary of the invention

[0003] In view of the above-mentioned deficiencies, the present invention provides a portable power grid service business processing system, which aims to cope with complex and changeable business processing situations and improve the convenience and coverage of business processing.

[0004] To achieve the above-mentioned purpose, the present invention provides a portable power grid service business processing system, including a power-on self-check module, a user registration and security verification module, an electricity fee payment module, a business processing module, a service push module, and a grid member management module; The power-on self-check module is used for self-checking the tablet embedded in the backpack when it is powered on and for self-starting the built-in software after it is powered on. It also self-checks whether the built-in software and peripheral hardware are running normally. When a software version update is detected, it will automatically download and install it remotely. The user registration and security verification module is used for the user to register an account and log in after the power-on self-test is completed, and to perform security verification on the account after logging in. After the security verification is completed, the user can perform household owner authentication and bind the account number; The electricity fee payment module is used to query the electricity bill and pay the electricity fee according to the user registration authentication information and the bound account number, print the payment voucher or invoice after successful payment, and can also query the power outage information according to the bound account number; The business handling module is used to select the business to be handled according to the user registration authentication information and the bound account number, and to implement the business expansion pre-handling by registering the user's business expansion pre-application form; The service push module is used to push services and publicize information based on the user registration authentication information and bound account number. Users can choose energy efficiency services, online customer service, fault repair and grid services. In addition, various electricity prices, charging items and standards, electricity use policies and other information are publicized, and news and related materials of the State Grid Corporation of China are displayed; The grid worker management module is used to record grid worker business order processing and grid worker attendance punch-in, and locate the punch-in location and backpack position.

[0005] Optionally, the power-on self-test module further includes a self-test recording unit; The self-check recording unit is used to record the check items and check results of each power-on self-check.

[0006] Optionally, the power-on self-test module further includes a software backup unit; The software backup unit is used to automatically back up the updated software when a software update is detected, and automatically restore the software when remote download fails to ensure normal use of the software.

[0007] Optionally, the power-on self-test module further includes a self-test uploading unit; The self-test uploading unit is used to upload each power-on self-test information to the cloud.

[0008] Optionally, the user registration and security verification module further includes a registration unit, a login unit, a real-name authentication unit, an account number binding unit, an account number unbinding unit and a security exit unit; The registration unit is used for users to register an account. Users register by mobile phone number and set a string password to complete the registration. After successful registration and agreeing to the user agreement, they log in to the account; The login unit is used for users to log in to a registered account, log in through mobile phone verification code verification, account password login and face recognition login, and reset the account login password through the forgotten password function; The real-name authentication unit is used for users to check the real-name authentication status. Users who have not yet been authenticated can perform real-name authentication by reading their ID cards and performing facial recognition; The account number binding unit is used for users to bind their account numbers, by selecting a province and entering the account number to query, and after the query is successful, the information is confirmed, and after the confirmation is correct, the account number is bound and the business is handled for the account number; The account number unbinding unit is used for the user to unbind the bound account number, and the account number will no longer be displayed after unbinding; The secure logout unit is used when the user forgets to log out and recognizes that the operation is not performed by the user himself. If the user has not performed any operation for 45 seconds after logging in, the tablet embedded in the backpack will remind the user by voice that "the system will automatically log out because you have not performed any operation for a long time." If the user has not performed any operation for more than 60 seconds after logging in, the tablet embedded in the backpack will automatically log out of the account and return to the non-logged in interface.

[0009] Optionally, the electricity fee payment module further includes a bill inquiry and payment unit, a transaction limit unit, a payment record unit, and a voucher and invoice printing unit; The bill inquiry and payment unit is used for users to inquire about electricity bill information and pay electricity bills.

[0010] The transaction limit unit is used to limit the maximum amount of electricity charges that users can pay, so as to prevent users from paying too high electricity charges due to operational errors and causing economic losses.

[0011] The payment record unit is used to record the time, amount and electricity consumption of the user's electricity bill payment, and upload it to the cloud for the user to query; in addition, after recording the time, amount and electricity consumption of the user's electricity bill payment, the payment record unit will also record the business processing order of the grid worker's door-to-door service and locate the payment completion place and upload it to the background to complete the grid worker's clocking in and assessment of the grid worker.

[0012] The voucher and invoice printing unit is used to print a payment voucher or a payment invoice after the user pays the electricity fee.

[0013] Optionally, the business processing module further includes an online filling unit, an online submission unit, an online printing unit and a data collection unit; The online filling unit is used for users to fill in the business expansion pre-application form online; The online submission unit is used for users to submit the business expansion pre-application form online; The online printing unit is used to print the service voucher after the user successfully submits the service; The data acquisition unit is used to support high-speed scanner scanning and automatic reading of identity cards.

[0014] Optionally, the service push module further includes an energy consumption diagnosis unit, an energy consumption analysis unit, an information disclosure unit, a customer public opinion feedback unit, a data download unit, a customer information update unit, a one-key call unit and an intelligent personalized push unit; The energy usage diagnosis unit is used to provide energy usage diagnosis for corporate electricity users; The energy consumption analysis unit is used to analyze the energy consumption situation and the maximum payment amount limit of energy consumption characteristics for low-voltage residential users based on the historical electricity bill data and energy consumption data of residential electricity users and store electricity users.

[0015] The information disclosure unit is used to disclose various electricity prices, electricity usage specifications, electricity usage policies, charging items and standards to facilitate user inquiries.

[0016] The customer public opinion feedback unit is used for customers to feedback public opinion, register and feedback public opinion information through the mini program, so that grid workers can handle and follow up in time; The data download unit is used to download State Grid related data and applications; The customer information updating unit is used for customers to update their personal information so that grid workers can provide more accurate services; The one-click calling unit is used by users to call nearby grid workers and express their electricity needs through the mini program with one click. In addition, users can also report faults through the mini program. When nearby grid workers see the repair information, they can come to the site and use the portable tool kit that comes with the backpack to perform preliminary problem diagnosis. When the fault cannot be solved, they will contact maintenance personnel to come to the site for further repairs.

[0017] The intelligent personalized push unit is used to push intelligent personalized services to users according to their historical information, and adopts a method based on decision trees combined with random forests to push services to users according to their characteristics and needs, including: The data collection module collects the user's historical electricity consumption, payment amount, historical application service items, fault repair and historical browsing information as training data; Constructing a random forest module: A random forest consists of multiple decision trees. The collected data is divided into multiple different data subsets with the same number of decision trees, and then put into the decision trees. The output of the random forest is the average of the outputs of all decision trees, as shown in formula (1): (1) in, F ( x ) is the output of random forest, T is the number of decision trees, t For the t A decision tree, f t ( x ) is the output of each decision tree; Prediction calculation module: predicts each decision tree and determines the final prediction result. The prediction result is the personalized service push of the system to the user. The calculation formula of the final prediction result is shown in formula (2): (2) in, C ( x ) is the final prediction result, T is the number of decision trees, tFor the t A decision tree, c t ( x ) is the t A decision tree for samples x The prediction results, I ( ) is an indicator function that takes the value 1 when the condition in the brackets is true, and 0 otherwise; argmax Indicates the category with the largest sum in the brackets k .

[0018] Optionally, the grid member management module further includes a business handling record unit, a clock-in unit and a positioning unit; The business processing recording unit is used to record the business processing orders completed by the grid workers; The clock-in unit is used for clocking in and out of grid workers; The positioning unit is used to locate the grid worker's attendance clock-in and backpack position, and to limit the grid worker's working scope.

[0019] The advantages and effects of the present invention are: The present invention provides a portable power grid service business processing system, which has the same business processing capabilities as traditional fixed-window power grid service business processing windows, bringing convenience to users who are inconvenient to go to the window and cannot use smart mobile clients. Through the portable power grid service business processing system, the grid workers visit the users to solve the business processing difficulties of such users, and increase the number of people covered by the power grid service business processing and the convenience. BRIEF DESCRIPTION OF THE DRAWINGS

[0020] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0021] Figure 1 This is a system architecture diagram of a portable power grid service business processing system of the present invention. DETAILED DESCRIPTION

[0022] The following will be combined with the drawings in the embodiments of the present invention to clearly and completely describe the technical solutions in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0023] The present invention can be used in many general or special computing device environments or configurations, such as multi-processor devices, distributed computing environments including personal computers, server computers, handheld devices or tablet devices, etc.

[0024] Next, we will combine Figure 1 The portable business processing system provided by the present invention is introduced in detail.

[0025] Depend on Figure 1 It can be seen that the portable business processing system can include a power-on self-test module, a user registration and security verification module, an electricity bill payment module, a business processing module, a service push module and a grid member management module.

[0026] Among them, the power-on self-test module can be connected with the user registration and security authentication module, the electricity fee payment module, the business processing module, and the service push module.

[0027] Specifically, the power-on self-check module is used to ensure that the system boots up normally, and includes a self-check recording unit, a software backup unit, and a self-check uploading unit; The self-check recording unit is used to record the inspection items and inspection results of each boot-up self-check. After the tablet embedded in the backpack is turned on, the built-in application software completes self-startup, performs self-check, and self-checks whether the peripheral hardware is running normally. Based on the information recorded by the self-check recording unit, the system boot-up status can be mastered each time, thereby judging the system operation status; The software backup unit is used to automatically back up the software that needs to be updated when the software self-checks and detects an update. When the remote download fails, the software is automatically restored to ensure the normal use of the software; The self-test upload unit is used to upload each power-on self-test information to the cloud. Backend personnel can monitor the power-on self-test information and respond promptly when an abnormality occurs.

[0028] In addition, each time a peripheral is called during the operation of the backpack's embedded tablet, it will actively upload the normal or abnormal result information of the peripheral operation to the cloud, and the peripheral operation log will record the time, status, operation, results and other information of the peripheral operation.

[0029] When the self-check shows that the system is running normally, users can register and log in.

[0030] Specifically, the user registration and security authentication module is used for the user to register an account and log in after the power-on self-test is completed, and to perform security verification on the account after logging in. After the security verification is completed, the user can perform household owner authentication and bind the account number. The user registration and security authentication module includes a registration unit, a login unit, a real-name authentication unit, an account number binding unit, an account number unbinding unit, and a security exit unit; The registration unit is used for users to register an account. Users register by mobile phone number and set a string password to complete the registration. The set character password is a combination of 6-18 characters containing letters and numbers. After successful registration and agreeing to the user agreement, they can log in to the registered account; Login unit, used for users to log in to registered accounts, through mobile phone verification code verification login, account password login and face recognition login account. When the user forgets the password, the account login password can be reset through the forgotten password function; The real-name authentication unit is used for users to check the real-name authentication status. Users who have not yet authenticated their real names can perform real-name authentication through ID card reading and facial recognition. After completing the real-name authentication, users can bind their user information with electricity usage information; The account number binding unit is used for users to bind their account numbers. Users can select a province and enter their account number for query. After the query is successful, the information is confirmed. After the account number is confirmed to be correct, the business is handled for the account number. In addition, low-voltage residential account numbers, low-voltage non-residential account numbers, high-voltage enterprise account numbers and new energy account numbers can also be bound; The account number unbinding unit is used for users to unbind bound account numbers. According to the unified account number unbinding time specification requirements, the user can unbind the account number after the standard time is met. After the account number is unbound, it will no longer be displayed; The safe logout unit is used when the user forgets to log out and the operation is recognized to be performed by someone other than the account owner. If the user has not performed any operation for 45 seconds after logging in, the tablet embedded in the backpack will remind the user by voice that "the system will automatically log out because you have not performed any operation for a long time." If the user has not performed any operation for more than 60 seconds after logging in, the tablet embedded in the backpack will automatically log out of the account and return to the non-logged in interface.

[0031] After completing user registration and binding the account number, the user information and account number information will be passed to the electricity bill payment module, business processing module and service push module, so that the user can pay the electricity bill and handle other businesses and services.

[0032] Specifically, the electricity fee payment module is used to query the electricity bill and pay the electricity fee according to the user registration authentication information and the bound account number, and print the payment voucher or invoice after successful payment. In addition, the power outage information can be queried according to the bound account number. The electricity fee payment module includes a bill query and payment unit, a transaction limit unit, a payment record unit, and a voucher and invoice printing unit; The bill inquiry and payment unit is used for users to inquire about electricity bills and pay electricity bills. Users can scan the QR code of their personal WeChat or Alipay payment code through the tablet embedded in the backpack to pay bills and purchase electricity. The transaction limit unit is used to limit the maximum amount of electricity charges paid by users, preventing users from paying too high electricity charges due to operational errors and causing economic losses; The payment record unit is used to record the time, amount and electricity consumption of the user's electricity bill payment, and upload it to the cloud for users to query; in addition, after recording the time, amount and electricity consumption of the user's electricity bill payment, the payment record unit will also record the business processing order of the grid worker's door-to-door service and locate the payment completion location and upload it to the background to complete the grid worker's clocking in and assessment of the grid worker; The voucher and invoice printing unit is used for users to print payment vouchers or payment invoices after paying electricity bills. The payment invoice can also be an electronic invoice. Each electronic invoice can be issued and previewed, including electronic invoices issued for low-voltage residential accounts, low-voltage non-residential accounts and high-voltage corporate accounts for the past year. After the invoice is successfully issued, it can also support previewing the electronic invoice. The tablet embedded in the backpack with the function of issuing paper invoices can print invoices.

[0033] Specifically, the business handling module is used to select the business to be handled according to the user registration authentication information and the bound account number, and to implement the business expansion pre-handling by registering the user's business expansion pre-application form. The business handling module includes an online filling unit, an online submission unit, an online printing unit, and a data collection unit; The online filling unit is used for users to fill in the business expansion application form online. The services that users can apply for include name change or transfer, charging pile registration, personal and corporate new installation, corporate capacity increase, capacity change, demand value change, capacity recovery, suspension or reduction, value-added tax change, electricity meter calibration, and new household power supply processing; An online submission unit is used for users to submit a business expansion application form online. The business application included in the application form is an application for handling the above-mentioned business services; Online printing unit, used to print business vouchers after the user successfully submits the business; The data acquisition unit is used to support high-speed scanner scanning and automatic reading of ID cards during the data acquisition process.

[0034] Specifically, the service push module is used to push services and publicize information according to the user registration authentication information and the bound account number. Users can choose energy efficiency services, online customer service, fault repair and grid services. In addition, various electricity prices, charging items and standards, electricity use policies and other information are publicized, and State Grid Corporation news, related materials and other publicity information are displayed. The service push module includes an energy diagnosis unit, an energy analysis unit, an information disclosure unit, a customer public opinion feedback unit, a data download unit, a customer information update unit and a one-key call unit; The energy diagnosis unit is used to provide energy diagnosis for corporate electricity users. Corporate electricity users can consult and handle energy diagnosis through the tablet embedded in the backpack. The electricity user submits an energy diagnosis application on the tablet embedded in the backpack. The integrated energy service company implements energy diagnosis projects for customers and maintains service information. By deepening the application of "Internet + marketing services", it helps expand the grid extension business and integrated energy services, and provides convenient energy diagnosis services to corporate electricity users. The energy consumption analysis unit is used to analyze the energy consumption and characteristics of low-voltage residential users based on the historical electricity bill data and energy consumption data of residential electricity users, including money-saving strategies or annual and monthly step-by-step balance or power forecasts, electricity consumption trends, and image labels. The money-saving strategy simulates and calculates the electricity expenditure of users who have or have not applied for peak and valley electricity services; the electricity consumption trend shows the trend of changes in the electricity consumption and electricity charges of users in the past two years; the image label combines user profile information to rank communities and streets in terms of electricity level, electricity change rate, valley time ratio, etc., and displays the corresponding image label according to the ranking; The energy consumption analysis unit is also used to analyze the energy consumption and characteristics of low-voltage non-residential users based on the historical electricity bill data and energy consumption data of store electricity users, including electricity bill forecast, electricity bill change, time-sharing proportion, and image label. The electricity bill forecast is based on historical user electricity consumption data to estimate the electricity expenditure of this month for users; the electricity consumption trend shows the trend of electricity consumption and electricity bill changes of users in the past two years; the time-sharing proportion shows the proportion of electricity consumption during peak, peak and valley hours of time-sharing users; the image label combines user profile information to rank communities and streets in dimensions such as electricity bill level and electricity consumption change rate, and displays corresponding image labels according to the ranking; The information disclosure unit is used to publicize various electricity prices, electricity usage specifications, electricity usage policies, charging items and standards to facilitate user inquiries. In addition, the publicized information also includes electricity knowledge, electricity price policies, epidemic current affairs, business environment, quality service commitment information, service guides, company profiles and State Grid recruitment information; The customer public opinion feedback unit is used for customers to feedback public opinion. The customer can register and feedback public opinion information through the mini program so that grid workers can handle and follow up in a timely manner. Data download unit, used to download State Grid related data and applications; The customer information update unit is used for customers to update their personal information so that grid workers can provide more accurate services; The one-click calling unit allows users to call nearby grid workers and express their electricity needs through the mini program with one click. In addition, users can also report faults through the mini program. When nearby grid workers see the repair information, they can come to the site and use the portable tool kit that comes with the backpack to perform preliminary problem diagnosis. When the fault cannot be solved, they will contact maintenance personnel to come to the site for further repairs.

[0035] In addition, the service push module also includes an intelligent personalized push unit; The intelligent personalized push unit is used to push intelligent personalized services to users based on their historical information. It uses a decision tree combined with a random forest method to push services to users based on their characteristics and needs, including: The data collection module collects the user's historical electricity consumption, payment amount, historical application service items, fault repair and historical browsing information as training data; Constructing a random forest module: A random forest consists of multiple decision trees. The collected data is divided into multiple different data subsets with the same number of decision trees, and then put into the decision trees. The output of the random forest is the average of the outputs of all decision trees, as shown in formula (1): (1) in, F ( x ) is the output of random forest, T is the number of decision trees, t For the t A decision tree, f t ( x ) is the output of each decision tree; Prediction calculation module: predicts each decision tree and determines the final prediction result. The prediction result is the personalized service push of the system to the user. The calculation formula of the final prediction result is shown in formula (2): (2) in, C ( x ) is the final prediction result, T is the number of decision trees, t For the t A decision tree, c t ( x ) is the t A decision tree for samples x The prediction results, I ( ) is an indicator function that takes the value 1 when the condition in the brackets is true, and 0 otherwise; argmax Indicates the category with the largest sum in the brackets k The prediction results are used to push personalized services to users. For example, based on the user's historical maintenance information and historical electricity consumption, the system predicts the user's possible circuit failures in the future and pushes personalized services such as on-site inspection and maintenance services related to the failure to the user.

[0036] Specifically, the grid worker management module is used to record grid worker business processing orders and grid worker attendance punch-in, and locate the punch-in location and backpack position so that the company can assess the grid worker and understand the real-time location of the grid worker and grasp the dynamics of the grid worker. The grid worker management module includes a business processing recording unit, a punch-in unit and a positioning unit; The business processing record unit is used to record the business orders completed by the grid workers in the background, so that the company can complete the performance assessment of the grid workers, and can also query the completed orders according to the year, month and day; The clock-in unit is used for grid workers to clock in and out. After the backpack system is turned on, it will automatically clock in according to the bound grid worker information. Grid workers can also choose to clock in manually. The positioning unit is used to locate the grid workers' door-to-door services and plan their door-to-door routes, providing the most convenient routes. It also provides timely reminders when the grid workers are out of the working range or the positioning is abnormal, thus ensuring the safety of the grid workers to a certain extent.

[0037] The above descriptions are only some embodiments of the present application, and are not intended to limit the patent scope of the present application. All equivalent structural changes made using the contents of the present application specification and drawings under the technical concept of the present application, or directly or indirectly applied in other related technical fields, are included in the patent protection scope of the present application.

Claims

1. A portable power grid service business processing system, characterized in that: The system comprises: The power-on self-check module is used for self-checking the tablet embedded in the backpack and self-starting the built-in software after startup. It also self-checks whether the built-in software and peripheral hardware are running normally. When a software version update is detected, it automatically downloads and installs it remotely. User registration and security verification module, used for user registration and login after the power-on self-test is completed, and security verification of the account is performed after login. After the security verification is completed, the user performs household owner authentication and binds the account number; The electricity fee payment module is used to query the electricity bill and pay the electricity fee according to the user registration authentication information and the bound account number; A business processing module, used to select the business to be processed according to the user registration authentication information and the bound account number, and to implement business expansion pre-processing by registering the user's business expansion pre-application form; A service push module is used to carry out information publicity and intelligent personalized service push according to the user registration authentication information and the bound account number. The information publicity includes the types of electricity prices, charging items and standards, electricity use policies, State Grid Corporation news and publicity materials information. The intelligent personalized service push includes energy efficiency services, fault repair and grid services; The grid worker management module is used to record grid worker business orders and grid worker attendance clocking in, and locate the clocking-in location and backpack position; Among them, the intelligent personalized service push in the service push module adopts a method based on decision trees combined with random forests to push services to users according to their characteristics and needs, including: Data collection module: collects users’ historical electricity consumption, payment amount, historical service items, fault repair and historical browsing information as training data; Constructing a random forest module: A random forest consists of multiple decision trees. The collected data is divided into multiple different data subsets with the same number of decision trees, and then put into the decision trees. The output of the random forest is the average of the outputs of all decision trees, as shown in formula (1): （1） in, F ( x ) is the output of random forest, T is the number of decision trees, t For the t A decision tree, f t ( x ) is the output of each decision tree; Prediction calculation module: predicts each decision tree and determines the final prediction result. The prediction result is the personalized service push of the system to the user. The calculation formula of the final prediction result is shown in formula (2): （2） in, C ( x ) is the final prediction result, c t ( x ) is the t A decision tree for samples x The prediction results, I ( ) is an indicator function that takes the value 1 when the condition in the brackets is true, and 0 otherwise; argmax Indicates the category with the largest sum in the brackets k .

2. A portable power grid service business processing system according to claim 1, characterized in that: The power-on self-test module also includes: Self-check recording unit, used to record the check items and check results of each power-on self-check; A software backup unit is used to automatically back up the updated software when a software update is detected, and automatically restore the software when the remote download fails; The self-test uploading unit is used to upload each power-on self-test information to the cloud.

3. A portable power grid service business processing system according to claim 1, characterized in that: The user registration and security verification module also includes: The registration unit is used for users to register an account. Users register by mobile phone number and set a string password to complete the registration. After successful registration and agreeing to the user agreement, they log in to the account; Login unit, used for users to log in to registered accounts, log in through mobile phone verification code, account password and face recognition, and reset account login password through the forgotten password function; Real-name authentication unit, used for users to check the real-name authentication status. Users who have not yet been authenticated can perform real-name authentication through ID card reading and facial recognition; The account number binding unit is used for users to bind their account numbers. Users can select a province and enter their account number to query. After the query is successful, the user can confirm the information. After confirming that the account number is correct, the user can bind the account number and handle the business according to the account number. The account number unbinding unit is used for the user to unbind the bound account number. After the account number is unbound, the account number will no longer be displayed; The safe logout unit is used when the user forgets to log out or recognizes that the operation is not performed by the account owner. If the user has not performed any operation for a certain period of time after logging in, the tablet embedded in the backpack will remind the user by voice that "the system will automatically log out because you have not performed any operation for a long time". If the user has not performed any operation for a certain period of time after logging in, the tablet embedded in the backpack will automatically log out of the account and return to the non-logged in interface.

4. A portable power grid service business processing system according to claim 1, characterized in that: The electricity fee payment module also includes: The bill inquiry and payment unit is used for users to inquire about electricity bills and pay electricity bills; The transaction limit unit is used to limit the maximum amount of electricity charges paid by users; The payment record unit is used to record the time, amount and power consumption of the user's electricity bill payment, and upload it to the cloud for users to query; The voucher and invoice printing unit is used to print a payment voucher or a payment invoice after the user pays the electricity fee.

5. A portable power grid service business processing system according to claim 1, characterized in that: The business handling module also includes: Online filling unit, used by users to fill in the business expansion pre-application form online; Online submission unit, used for users to submit business expansion pre-application forms online; Online printing unit, used to print business vouchers after the user successfully submits the business; Data acquisition unit, used to support high-speed scanner scanning and automatic reading of ID cards.

6. A portable power grid service business processing system according to claim 1, characterized in that: The service push module also includes: Energy usage diagnosis unit, used to provide energy usage diagnosis for corporate electricity users; The energy consumption analysis unit is used to analyze the energy consumption situation and energy consumption characteristics and the maximum payment amount limit for residential electricity users and store electricity users based on the historical electricity bill data and energy consumption data of residential electricity users and store electricity users; Information disclosure unit, used to disclose electricity price types, electricity usage specifications, electricity usage policies, charging items and standards, and power outage information; The customer public opinion feedback unit is used to receive public opinion information registered and fed back by customers on the mini program; Data download unit, used to download State Grid related data and applications; The customer information update unit is used by customers to update their personal information and the latest status of the service; The one-touch call unit is used to receive the call information from the user through the mini program to call the grid worker, contact the grid worker and provide the user's electricity demand; it is also used to receive the information from the user about the fault repair through the mini program. After receiving the repair information, the grid worker will use the portable tool kit in the backpack to diagnose the problem on site. If the fault cannot be solved, the maintenance personnel will be contacted to come to the site for repair; The intelligent personalized push unit is used to push intelligent personalized services to users based on their historical information.

7. A portable power grid service business processing system according to claim 1, characterized in that: The grid member management module also includes: Business processing record unit, used to record the business processing orders completed by grid workers; The clock-in unit is used for clocking in and out of grid workers; The positioning unit is used to locate the grid workers’ attendance clock-in and backpack location, and to limit the grid workers’ working scope.

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