Multifunctional transparent service consultation all-in-one machine capable of real-time interaction

Abstract

The invention relates to a multifunctional transparent service consultation all-in-one machine capable of real-time interaction, and aims to solve the problem of low service efficiency caused by language barriers in public places such as transportation hubs. The equipment comprises an inverted-T-shaped base and a transparent display screen, multi-language automatic conversion is supported through intelligent voice recognition and translation software, and barrier-free communication between workers and clients is ensured. A large language model built in the transparent screen can solve the problems of shop information, ticket inquiry, travel planning and the like, and the user experience is improved. The equipment is provided with a noise reduction microphone, the accuracy of voice recognition is ensured, meanwhile, touch screen operation is supported, and interaction of users is facilitated. The transparent screen can provide indoor navigation service and generate a two-dimensional code for a user to store, so that subsequent use is facilitated. In addition, the double-sided display function of the equipment enables clients and workers to check translation content at the same time, and misunderstanding of information is avoided. By integrating the advanced translation technology and the intelligent question and answer system, the service efficiency is greatly improved, the labor cost is reduced, the customer experience is enhanced, and the system has a wide application prospect.

Description

Technical Field

[0001] The present invention relates to transparent display technology, specifically a multi-functional transparent service consultation all-in-one machine with real-time interaction, which utilizes technologies such as artificial intelligence, multilingual translation, and large language models to achieve multi-faceted intelligent services. Background Art

[0002] With the development of globalization, the multilingual needs in transportation hubs and service venues have gradually increased. However, due to the language ability limitations of staff, the needs of foreign customers often cannot be efficiently addressed. Existing service devices usually rely on manual services and lack real-time language translation and intelligent question-and-answer functions, resulting in low service efficiency and poor user experience. Summary of the Invention

[0003] (I) Technical Problems to be Solved The present invention aims to solve the problem that in the prior art, multi-language real-time translation cannot be effectively carried out while providing intelligent interaction. Especially in various demand scenarios such as language translation, location services, and ticket inquiries, a consulting service terminal that can respond in real time and is intelligent is provided. Empowering staff through technical means can improve communication efficiency and enhance the convenient experience of customers.

[0004] (II) Technical Solutions The present invention provides a multi-functional transparent service consultation all-in-one machine with real-time interaction. The technical solutions include the following innovative elements: 1. Inverted T-shaped base and transparent screen structure Base structure: The base (3) is designed in an inverted T shape and is provided with a groove (5) to fix the transparent screen (1). This structure ensures the stability of the device and ensures that the transparent screen can accurately display the required content. The transparent screen can perform high-resolution display and has a touch function to adapt to the operation needs of different users.

[0005] 2. Multilingual translation system Automatic language recognition and translation: The transparent screen (1) is built-in with advanced translation software, which can automatically identify the language of the user and real-time translate the user's voice content. The translation software supports mutual conversion of multiple languages to ensure smooth communication between customers. The voice input of the staff can also be translated into the language used by the customers through the transparent screen, enabling barrier-free dialogue between both parties.

[0006] Intelligent question and answer based on large language model: The language model built-in in the transparent screen (1) can help customers obtain ticket inquiries, travel planning, and store information. The large language model is based on advanced natural language processing technology, which can answer the questions of customers and automatically screen out the content related to the services within the venue to avoid interference from irrelevant questions.

[0007] 3. Noise-canceling microphone and voice interaction Noise-canceling microphone (4): The device is equipped with a noise-canceling microphone that can effectively capture the voices of staff and customers, ensuring the accuracy of speech recognition even in noisy environments and improving the quality of voice interaction.

[0008] 4. Indoor navigation and QR code function Navigation service: The transparent screen (1) can provide indoor location service information, including real-time navigation to locations such as restrooms, mother and baby rooms, restaurants, and shops. The system generates QR codes according to the user's needs, which the user can scan and save to view on their mobile phone for convenient subsequent navigation use.

[0009] 5. Touch and interface interaction Touch operation: The transparent screen (1) adopts touch screen technology, allowing users to click on the screen with their fingers to perform various interactive operations such as language selection, ticket query, and QR code generation. The design of the screen optimizes the user experience, making the operation more intuitive and convenient.

[0010] 6. System software and hardware compatibility Hardware support: The transparent screen (1) is a high-definition OLED screen with a resolution of 1920*1080, providing clear image display and suitable for various detailed displays. The device is built-in with a speaker (not shown) to support voice interaction.

[0011] System software support: The translation software is based on the Windows system, ensuring high compatibility of the device and being able to be continuously upgraded to adapt to future technological advancements.

[0012] 7. Innovative dual-screen display mode Dual-sided display: The transparent screen (1) has a dual-sided display function. The left side shows the user's speech recognition and translation content, while the right side shows the translation content of the staff's speech. This design enables both parties to view their respective content on the same screen, avoiding misunderstandings and achieving effective communication.

[0013] (III) Technical innovation points 1. Combination of multi-language automatic translation and speech recognition: The present invention integrates multi-language translation and speech recognition technologies within the transparent screen (1) to achieve real-time two-way translation. Compared with existing translation machines or voice assistants, the present invention provides higher interactivity and service accuracy.

[0014] 2. Integration of large language model and question-answering system: The built-in large language model can not only perform translation but also provide intelligent question-answering services, especially in aspects such as shop information, ticket query, and travel planning, avoiding the deficiencies of manual services.

[0015] 3. Intelligent navigation and QR code generation: The device can provide navigation for indoor locations and offers a convenient mobile phone saving function through QR code technology, enhancing the user experience.

[0016] 4. Barrier-free communication design: Through the dual-sided display function of the transparent screen, the present invention innovatively solves the problems of language and information transmission between customers and staff, enabling both parties to communicate more quickly and clearly.

[0017] Beneficial effects The multi-functional transparent service consultation all-in-one machine capable of real-time interaction provided by the present invention breaks through the limitations of traditional consultation devices and can realize functions such as multi-language real-time translation, intelligent question answering, and indoor navigation. It can effectively reduce labor costs, improve service efficiency, greatly improve the service experience of customers, and provide strong technical support for staff. Brief description of the drawings

[0018] Figure 1 It is a schematic structural diagram of the present invention.

[0019] In the figure: 1, transparent screen; 3, inverted T-shaped base; 4, noise-canceling microphone; 5, groove. Specific implementation manners

[0020] Next, the technical solutions in the present invention will be clearly and completely described in conjunction with the drawings. Obviously, the described embodiments are only a part of the embodiments of the present invention, rather than all of the embodiments. All other embodiments obtained by those of ordinary skill in the art based on the embodiments of the present invention without creative efforts shall fall within the protection scope of the present invention.

[0021] As Figure 1 shown, the present invention discloses a multi-functional transparent service consultation all-in-one machine capable of real-time interaction, including an inverted T-shaped base with a groove structure, and a transparent screen for displaying translation content and location service information is fixed through the groove.

[0022] Furthermore, noise-canceling microphones for staff and customers are provided on the base.

[0023] Furthermore, the transparent screen is built-in with translation software capable of translating multiple languages.

[0024] Furthermore, the transparent screen can automatically identify the language of the customer and convert the voice of the staff into the corresponding language for display on the transparent screen.

[0025] Furthermore, the transparent screen is built-in with a large language model, which can answer the information of shops in the venue, help customers query tickets and plan trips, and does not support answering any questions other than tourism, ticketing, and location service information.

[0026] Furthermore, the transparent screen is a touch screen and supports finger click operations.

[0027] Furthermore, the transparent screen can provide navigation services for indoor locations, such as restrooms, mother and baby rooms, restaurants, shops, etc., and generate QR codes for scanning and saving to mobile phones.

[0028] Furthermore, the translation software built into the transparent screen is based on the Windows system.

[0029] Furthermore, the base is built-in with a speaker (not shown).

[0030] Furthermore, the transparent screen is a high-definition OLED screen with a resolution of 1920*1080.

[0031] Furthermore, content is displayed on both sides of the transparent screen. On the left is the content recognized by the user's voice. The translated content is mirror-flipped. The content spoken by the staff will be translated into the corresponding language and displayed on the right.

[0032] Specifically, when the user asks a question, press the circular button in the middle of the screen to speak. The content of the first speech will be automatically recognized for the language and waiting for the user to confirm the language. After the user clicks to confirm, the voice recognition content will be displayed on the left, and the translated content will be generated on the left after mirror-flipping. Correspondingly, the staff behind the transparent screen will see the normal translated content. When the staff presses the speaking button on the side of the base, the voice translation content of the staff will be displayed on the right of the customer. Thus, both sides can clearly understand each other's intentions and successfully solve the customer's needs.

[0033] Specifically, after the user asks a question, there will be a large language icon on the right. Clicking it will call the large model to help the user query tickets and plan trips, and it will automatically recognize and refuse to answer other questions.

[0034] Although the embodiments of the present invention have been shown and described, for those of ordinary skill in the art, it can be understood that various changes, modifications, substitutions, and variations can be made to these embodiments without departing from the principles and spirit of the present invention. The scope of the present invention is defined by the appended claims and their equivalents.

Claims

1. A multifunctional transparent service consultation machine capable of real-time interaction, characterized in that: The invention comprises an inverted T-shaped base (3), wherein the base (3) has a groove (5) structure, and a transparent screen (1) for displaying translation content and location service information is fixed via the groove (5).

2. The multifunctional transparent service consultation integrated machine capable of real-time interaction according to claim 1, characterized in that: The base (3) is provided with a noise reduction microphone (4) for use by staff and customers.

3. The multifunctional transparent service consultation integrated machine capable of real-time interaction according to claim 1, characterized in that: The transparent screen (1) has built-in translation software capable of translating multiple languages.

4. The multifunctional transparent service consultation integrated machine capable of real-time interaction according to claim 1, characterized in that: The transparent screen (1) can automatically identify the language of the customer.

5. The multifunctional transparent service consultation integrated machine capable of real-time interaction according to claim 1, characterized in that: The transparent screen (1) has a built-in large language model, which can answer the store information in the venue and help customers to make ticket inquiries and travel plans.

6. The multifunctional transparent service consultation integrated machine capable of real-time interaction according to claim 1, characterized in that: The transparent screen (1) is a touch screen and supports finger-clicking operation.

7. The multifunctional transparent service consultation integrated machine capable of real-time interaction according to claim 1, characterized in that: The transparent screen (1) can provide navigation services for indoor locations, such as toilets, baby rooms, restaurants, shops, etc., and generate a QR code that can be scanned and saved in a mobile phone.

8. The multifunctional transparent service consultation integrated machine capable of real-time interaction according to claim 1, characterized in that: The built-in translation software of the transparent screen (1) is based on the Windows system.

9. The multifunctional transparent service consultation integrated machine capable of real-time interaction according to claim 1, characterized in that: The base (3) is equipped with a built-in speaker (not shown).

10. The multifunctional transparent service consultation integrated machine capable of real-time interaction according to claim 1, characterized in that: The transparent screen (1) displays content on both sides, with the left side showing the user's voice recognition content and the translated content being mirrored and flipped, and the staff's spoken content being translated into the corresponding language and displayed on the right side.

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